Overview of salaries statistics of the profession "Operations Finance Analyst in "

Global Cash Management: Work collaboratively with regional finance teams to oversee daily cash operations, including monitoring and controlling liquidity, managing headroom, and ensuring that loan facilities are used efficiently.Financial Modelling: Develop and maintain complex financial models to produce accurate cash forecasts, perform liquidity analysis, and evaluate working capital requirements, ensuring the company's financial health is continuously monitored.Managing Funding Lines: Regularly calculate borrowing bases and assess the adequacy of current funding lines, providing detailed reports and strategic advice on future funding needs and potential challenges based on forecasting data.Trade Debtors Management: Perform in-depth aged debt analysis, producing detailed reports that help manage and reduce outstanding trade receivables.Bank Covenants Compliance: Accurately calculate and forecast compliance with bank covenants, preparing presentations and reports for senior management to ensure ongoing adherence to financial agreements.Inter-company Loans and Settlements: Oversee the management of inter-company loans, ensuring accurate reporting and compliance with internal policies, and facilitating timely settlements across various regions.Interest Rate and FX Optimisation: Provide expert advice on optimising interest costs and managing foreign exchange exposures, working with regional teams to implement effective hedging strategies.Comprehensive Reporting and Ad-Hoc Analysis: Deliver detailed, data-driven reports and ad-hoc analysis to support decision-making within the Group Treasury Team, ensuring all financial operations align with broader business objectives.Operational Support and Cross-Functional Collaboration: Act as a key liaison between the treasury and other departments, ensuring that cash management practices are seamlessly integrated with the company's overall financial operations.Policy and Procedure Development: Assist in the formulation and implementation of treasury policies and procedures, staying informed on best practices and regulatory changes to ensure continuous improvement in treasury operations.Market Awareness and Compliance Monitoring: Stay updated on financial market trends, regulatory developments, and economic conditions to provide strategic insights and ensure the company's treasury activities remain compliant and competitive.Relevant qualifications in finance, treasury or a related field.Minimum of 2 years of experience in a treasury role.Strong analytical and problem-solving skills.High attention to detail and ability to manage large data sets.Experience in financial modelling and forecasting.Proficiency in ExcelEffective communication and presentation skills.Familiarity with Treasury Management Systems.

Leading UK Retailer are looking for an experienced Marketing / Business Intelligence Data Analyst to provide management information (MI) and insights to support product marketing and improving performance against key metrics. You will collaborate with key business functions to understand reporting needs and provide engaging self service solutions through Dashboard / Visualisation tools - experience of Tableau / Power BI / Qlik is highly desirable. You will consistently monitor performance and proactively search for opportunities for improvement. You will have prior experience in a Business Intelligence / Management Information Analyst role utilizing utilising Data Analytics tools. You should be comfortable dealing with large data sets and working collaboratively as a team. Responsibilities Support operational managers within Product Marketing to drive efficiencies and improvements against key metricsSupport new initiatives within the Product team to provide a view of potential and realised benefits of all initiatives and trials within Commercial OperationsAid senior management with initiative prioritisation and articulate capacity constraintsWork closely with business partners to identify opportunities and risk; build reporting tools that provide effective controls.Provide self service solutions (Dashboards / Visualisation) to empower business partners with visibility of key performance drivers.Support a governance framework to ensure data quality remains at a high standard and providing management visibility of potential detrimentTake a pragmatic approach to solving problems while delivering business requirements. Constantly search for opportunities to improve processes and increase efficiency.Consistently check and monitor the quality of reporting, flagging up any issues with the underlying data to ensure our data customers are aware and that the issues are resolved.Work closely with team leads, managers, architects, delivery managers, scrum masters and other stakeholders on technical delivery for our customersTake responsibility for the identification and mitigation of technical risksProvide an effective communication bridge between the business and programme / Management Information stakeholdersKey skillsStrong knowledge of analytics tools such as Power BI / Tableau / Qlik and developed interactive DashboardsBroad MI skillset including VBA, Macros along with experience using SQL to drive insight and reporting outcomesExperienced user of Google Analytics is highly desirableStrong analytical skills, both qualitative and quantitativeExperience providing self service solutionsAbility to communicate with clarity and confidence in dealing with all levels of staff and external partnersAbility to make recommendations and take decisionsAbility to work unsupervised and to manage a varied workload efficiently and pro-activelyBe highly customer focused with ability to work collaborativelyExcellent communication and relationship building skillsStrong knowledge of analytics tools such as Power BI / Tableau / Qlik and developed interactive DashboardsBroad MI skillset including VBA, Macros along with experience using SQL to drive insight and reporting outcomesExperienced user of Google Analytics is highly desirableStrong analytical skills, both qualitative and quantitativeExperience providing self service solutionsAbility to communicate with clarity and confidence in dealing with all levels of staff and external partnersAbility to make recommendations and take decisionsAbility to work unsupervised and to manage a varied workload efficiently and pro-activelyBe highly customer focused with ability to work collaborativelyExcellent communication and relationship building skills

This Fixed Income Trading Analyst role will have Portfolio Management Support Responsibilities: *Primary - assisting with the completion of new issue order processes and booking allocations; *Secondary - Soliciting potential trade interest from PMs; *Settlements liaison with the Operations team *Working with PMs and the Portfolio Analytics Group to contribute with building trading programs to manage client flows; *Monitoring portfolio compliance and risk within the investment guidelines - interfacing with PMs,Risk, Compliance and Client Management; *Assisting Corporate Actions process; *Proactive management of cash levels in client accounts Trading Related Responsibilities: *Assist with executing bond and loan trades in a manner consistent with our best execution and risk management practices, as well as our policies and procedures; *Fostering constructive trading relationships with the sell side.Bachelor's degree is required.A-levels in Maths or relatable subjects preferred.1 years experience in a relatable roleAsset Management experience, industry knowledge .Financial Services experience.Ability to work quickly and accurately in a fast-paced, dynamic environment.Strong work ethic and attention to detail; a precision and risk management mindset that results in accurate and compliant work and manifests itself in double-checking work, and frequent reconciliation of work throughout the day.

Company Description Cint is a global software leader in digital insights. Our platform automates the insights-gathering process so companies can access survey data faster, with unparalleled scale. The Cint exchange also hosts one of the world’s largest consumer networks for digital survey-based research, with millions of engaged respondents across more than 130 countries. Job Description Cint is building a world-class Payroll team that supports employees in 20+ countries. The team will support the company’s continuous global growth, with the correct and timely coordination of Payroll, delivering to our stakeholder and employee needs, across multiple geographies. Our focus will be on outstanding partnering skills, employee satisfaction, process improvement, strategic initiatives & HRIS/Payroll system implementations. to align with the companies objectives of standardize, optimize, consolidate and automate. The successful candidate will also be responsible for: Process International payrolls for 17 entities, ensuring payrolls are accurate, on-time, and in compliance with tax and regulatory requirements. Contribute to a robust compliance culture by maintaining internal controls and audit standards. Be the subject matter expert for payroll operations and point of contact for escalations Internationally. Implement robust & shared work methods which support a global payroll operation. Complete monthly accounting reconciliations & partner with the GL Accounting team on improved reporting methods. Seek new and inventive methods of Payroll data delivery & support the implementation of efficient and cost-effective payroll solutions to meet current and future business needs. Support the US & Brazil Payroll Process Work effectively as a change agent and drive continuous process improvement. Monitor and feedback on the performance of the payroll providers. Develop and maintain desktop procedures for our international entities Partner with the Global Payroll team on global payroll initiatives, as well as with internal stakeholders (HR, HRIS, Accounting, Tax, Benefits, Equity & Employment Legal on mobility items) across various locations Respond to employee payroll inquiries, providing outstanding customer service. Support internal and external audits, Partner on the creation and maintenance of new internal governance controls & ensure we adhere to them. Participate in the preparation of annual audit financial statements and the budget process. Qualifications 5 + years of experience in a global Payroll environment, 1000+ employees Proven abilities in identifying and implementing process improvement initiatives Familiarity with recent developments in automation A history of dealing with partners cross functionally & demonstrates an ability to influence change Payroll accounting and reconciliation experience preferable Be an effective communicator, who is persuasive & encouraging Has worked in a team environment and is a team player Technically competent with various software programs, including excel Good planning, organization and time management skills Adheres to strict Payroll Governance policy & guidelines Has experience dealing with all aspects of Global Payroll Compliance Familiar with M&A and Restructuring projects In-depth knowledge of payroll regulation & tax laws Ability to work in a fast paced environment and meet deadlines Additional Information Has an eye for detail Strong analytical and problem solving skills Understands the concept of end to end payroll processing Process improvement is part of the normal day to day for this individual Is driven to deliver & succeed Will work independently without supervision Employee satisfaction & consistent accuracy is their main priority Considers the next person with each task undertaken A flexible approach with a can-do attitude Our Values Collaboration is our superpower We uncover rich perspectives across the world Success happens together We deliver across borders. Innovation is in our blood We’re pioneers in our industry Our curiosity is insatiable We bring the best ideas to life. We do what we say We’re accountable for our work and actions Excellence comes as standard We’re open, honest and kind, always. We are caring We learn from each other’s experiences Stop and listen; every opinion matters We embrace diversity, equity and inclusion. More About Cint In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries. Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)

The Treasury Manager will be responsible for overseeing Group Treasury operations, including cash management, medium-term cash forecasting, hedging, and trade finance. This role will focus on driving continuous improvement in treasury operations and policies, ensuring compliance with regulatory requirements, and maintaining strong relationships with key stakeholders. Additionally, the Treasury Manager will support strategic financing initiatives and lead the development of the Treasury Analyst.Manage daily treasury operations, supervise and develop the Treasury Analyst, and drive improvements in treasury processes, controls, and systems.Oversee cash management processes, implement a Group-wide cash-pooling solution, and manage foreign exchange, commodity, and interest rate exposures.Assist in managing funding and liquidity strategies, monitor compliance with financial covenants, and support financing documentation.Develop and support the Treasury Analyst, act as deputy to the Group Treasurer as needed, and contribute to team performance through clear objectives.Participate in treasury projects, including system updates, platform improvements, and process enhancements.AMCT qualification or equivalentMinimum of 5 years' experience in a front-office corporate Treasury environmentPreferably with line management experienceAdvanced financial modelling expertiseIn-depth knowledge of Treasury concepts, including FX, Money Market, and derivative products Proven experience in identifying and mitigating financial risksStrong proficiency in Treasury systems (TMS, FX dealing, and Confirmation matching) and ExcelExceptional communication skills, with the ability to engage and influence stakeholders at all levelsExcellent analytical and problem-solving capabilitiesAbility to work independently and as part of a team in a fast-paced environmentHigh attention to detail and accuracyStrong commercial acumen with a talent for finding creative solutions to complex problemsA proactive, "can-do" attitude with a commitment to ownership and purpose-driven work

Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and directly advise the owners and management teams leading them. We’ll broaden your horizons Playing an important support role at BDO, our Secretarial and Administration team contributes to our success by taking responsibility for planning and organisation. Their proactive approach to what we do ensures our projects operate seamlessly and co-operation remains strong across our firm. Whatever the challenge, they provide the foundations on which we can excel. Joining this team, you’ll enjoy a friendly and supportive environment – and plenty of variety to keep you on your toes. Want to play your part in our international operation? We’ll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. As Markets, Sales & Clients (MSC) Administrator you will assist with the provision of an efficient, effective, and professional administrative support service to MSC. The role will focus on the operational needs for the department and will include day-to-day tasks, project work and ad hoc requests. In this role you will be expected to build a strong, direct working relationship with senior members of MSC to ensure the smooth running of the department. You will ultimately be reporting to the MSC Operations Manager. You will be an excellent communicator, an organised and efficient team player. You will have a flexible approach to involvement in different projects. You will have the ability to communicate well with all levels across the firm and with interested stakeholders. Responsibilities In this challenging and rewarding role you’ll: Develop a detailed understanding of MSC’s strategic ambition in supporting firm-wide goals and the operational support required to achieve this Be responsible for a range of administrative and operational duties such as: updating Go to Market calendar with approved changes by Heads of Marketing, production of monthly extracts for GTM reporting, organising Go to Market summits and other large MSC meetings, and supporting wider MSC operations and MSC Operations Manager, eg finance operations, ISQM1 Ensure MSC assets (eg Sharepoint site, Insite) are kept-up-to-date Action ad-hoc requests in a timely, effective, and prioritised approach Continuously review and assess current processes and procedures, feeding back any suggestions to the team and identifying areas for automation Skillset IT literate with a good knowledge of MS Office packages (Excel, Word, PowerPoint) Workday knowledge useful but not essential. PowerBI knowledge would be advantageous Accuracy and attention to detail essential Previous experience of office/administration services assistant preferable Excellent communication skills, both written and oral Ability to work with highly confidential information Ability to work in a busy environment, meet deadlines, and to respond quickly Must be flexible and adaptable Strong team worker Strong planning, project management and organisation skills Ability to prioritise Enthusiastic/motivated/self-confident You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to our business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We’re in it together Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO. We’re looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. #LI-LM1

Shared Service Support in Records & Info Admin - ( 009771 ) Primary Location UK-ENG-London Job Secretarial and Administration Organisation 130020 - CORPORATE SERVICES OPERATIONS Job Posting 25-Oct-2023, 4:37:30 AM The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people. The Bank of England is a diverse organisation. Each of its 4,000 people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability. Job Description The Records and Information Administrator role is part of the Records and Information Administration (RIA) team, based in the Corporate Services Operations Division, within the Central Operations Directorate. You will be joining a friendly and supportive team keen to share their expertise and knowledge to train a new team member. The RIA team act as first-line contact for records management queries, resolving issues or referring on to other teams where needed. The majority of tasks and queries are to do with electronic records, however the role also deals with paper records and procedures. The jobholder will provide support to colleagues across the Bank, fulfilling the role of EDRM (Electronic Data Records Management) and RM (Records Management) system expert. Full training will be given. RIAs are responsible for the administration of documents and folders in the Bank’s Electronic Document and Records Management system and associated applications throughout the information lifecycle and support the business in ensuring that users comply with the Bank’s Records Management policies and procedures. The RIA Team works closely with various teams across the Bank including the Bank Records Management Team, business areas records management administrators, Technology Service Desk and support teams, the User Access Management (UAM) team and Recruitment support teams. Key areas of responsibility as a RIA Team member: Provide first-line customer support for records management queries via phone, email and the “My Service” online request tool, referring on where appropriate to Technology Support or the Bank Records Management Team. This includes: Assisting colleagues with problems using FileSite (the Bank’s records storage database) Provide guidance and advice to customers on best practice for storing and accessing records and complying with the Bank’s “Our Code” policy Creating, amending, reviewing and closing records management folders, and folder access rights Document administration including unlocking or checking in documents Responsible for the administration and review of folders and documents in the Bank’s Electronic Document Records Management system (ARM) Creating, updating and closing FileSite accounts for Bank colleagues Participate in the team’s daily rota, sharing responsibility with the rest of the team for the various ongoing activities and tasks including customer service and records management administration Records management governance and compliance including: Supervision and management of folders and documents throughout their lifecycle to ensure compliance with records management policies and legislation Govern the creation and maintenance of folders and document access ensuring correct security classifications Check and action Compliance and Integrity reports on all information stored Perform Data Protection Subject Access / Freedom of Information searches as required Role Requirements Minimum / Essential Criteria An interest in Records Management and an awareness of the importance of this for the Bank of England A collaborative and inclusive approach to working both within the team and with colleagues across the Bank Excellent customer service skills and the confidence to deal professionally with people at all levels in the organisation A collaborative and inclusive approach to working both within the team and with colleagues across the Bank Excellent customer service skills and the confidence to deal professionally with people at all levels in the organisation A commitment to service improvements with a customer focussed attitude Ability to prioritise and handle your own workload and work to tight deadlines to deliver a successful outcome Good written and verbal communication skills Able to work as part of the team and independently as required Accuracy and attention to detail Ability to learn quickly Solid understanding of Microsoft Office suite and the ability to learn a range of IT tools / applications software as part of the role Desirable Criteria Possesses a broad understanding of the Bank’s organisational structure, or an interest in quickly acquiring this knowledge Knowledge or experience of Records Management within an organisation Working to Service Level Agreements (SLAs) in a Service Request environment You should not be put off applying if you do not meet/ have all of these criteria – we would encourage you to get in touch to discuss what support you might need to close any gaps and/or any other skills you might have which you think could be helpful in role. Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application. Salary and Benefits Information This specific role offers a base salary of £25,700 per annum on a full-time basis. We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate. In addition, we also offer a comprehensive benefits package as detailed below: A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year. A discretionary performance award based on a current award pool. A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits. (Note effective from April 2023 and for the Benefits year 2023/24) 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits. Private medical insurance and income protection. National Security Vetting Process Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice The Application Process Important: Please ensure that you complete the ‘work history’ section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It’s therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process. The closing date for applications is Friday 17 November 2023. The assessment process will comprise of two stages. Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.

Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam. Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together. Job Description The IT Service Management Analyst is responsible for defining, documenting, monitoring, and analyzing IT processes and services within Information Technology. They will work to gather information, define, and design ITSM capabilities and streamline the processes underlying our service delivery architecture with an end goal of enhancing the user experience and automating processes. They will be required to analyze and prepare business requirements and process flows, perform gap analysis, gain consensus, and make recommendations on new services or service improvements. The position must be able to demonstrate their skill in ITIL/ITSM processes and best practices. Primary Responsibilities Identify, gather & document requirements, build process flow diagrams, and measure & monitor ITSM processes. Measure and aid in deployment of new processes, services, or practices. Manage projects to implement or improve services or processes throughout IT. Manage relationships with key partners in the Enterprise Service Management ecology. Collect and document business requirements for initiatives and process improvement/automation efforts. Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities, and clearly defined end-to-end use cases. Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels. Leverage continuous improvement techniques to improve services Identify issues, risks, and bring inconsistencies and problems to the attention of management. Participate in providing information or supporting evidence for audits of how IT services are provisioned and managed. Qualifications Recommended Education, Skills and Experience Experience with the implementation of scalable ITSM processes/best practices at an enterprise level Experience with requirements gathering, definition, analysis, and transfer of requirements to process design ITIL V3/V4 knowledge, certifications, or experience (preferable Service Operations) Knowledge, certifications, or experience working in or implementing Agile principles Experience or knowledge in IT Operations and IT Strategy Experience or knowledge in workflow design, implementations and automation in industry standard toolsets (JIRA Service Management preferred) Basic understanding of methods for tool integrations (API, etc.) Understanding of IT services, products, and supporting architectures IT Process mapping and design Documentation Top skills Process design and continuous improvement - ITSM Implementing measurable KPIs, SLAs, etc. Excellent communication skills Data Analysis Additional Information Total Rewards @ Turnitin Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of making a difference in the lives of educators, administrators, learners and researchers around the world, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. In our Remote-First approach to collaborating, you are also able to work the way that best fits your style and situation - whether that be remote, in one of our offices/rented spaces, or hybrid. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do. Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so. Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors. Action & Ownership - We have a bias toward action and empower teammates to make decisions. One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes. Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education. Global Benefits Flexible/hybrid working Remote First Culture Health Care Coverage* Tuition Reimbursement* Competitive Paid Time Off 4 Self-Care Days per year National Holidays* 2 Founder Days + Juneteenth Observed Paid Volunteer Time* Charitable contribution match* Monthly Wellness Reimbursement/Home Office Equipment* Access to Modern Health (mental health platform) Parental Leave* Retirement Plan with match/contribution* varies by country Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Cheshire Posted 1 week ago Antar Level 3 Information Communication Technician Company: Antar Full Address: 78 Cross Street, Sale, Cheshire, M33 7AN Weekly Hours Worked: 37.5 Hours per week Salary: £12,000 Please contact Alfie on [email protected] or call 0113 3500 333 About the company: Established in 1984, Antar is a Microsoft Certified Partner, providing quality IT Managed Services, Cyber Security and Telecoms services and products to small and medium sized businesses. Brief job description: Estio Training have an exciting new opportunity for an IT Support Analyst Apprentice with Antar, an IT Support & Services Company based in Cheshire. Job Description: The IT Support Analyst Apprentice is an important part of the Antar team. The successful candidate will be expected to provide operational and technical support to Antar’s varied client base and Antar’s own internal systems in order to ensure the smooth and efficient running of the systems. The job is not just one of fixing problems. It is to ensure that both our own and our client’s systems run as smoothly and as efficiently as possible. We take a proactive approach to support and try to identify and fix issues before they become a problem. In many instances, you will be the first point of contact, so a good understanding of client care is essential. You must ensure that all requests that are assigned to you are dealt with efficiently and effectively, keeping the client informed of progress, and logging resolutions for future reference. Your duties and responsibilities in this role will consist of: To assist our experienced IT technicians in the day-to-day running of our own computer systems. To provide 1st and 2nd line technical support to Antar’s clients adhering to set SLA’s, recording all reported problems and resolutions using our Help Desk system. To install, configure and maintain computer hardware. Software installation, maintenance, and upgrades. Cyber security services (protection, testing and certifications). Working alone with minimum supervision. Maintaining client and internal documentation. Keeping abreast of latest technological developments in both hardware and software. Installation, configuration and support of telephony systems. Qualifications: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths) Skills Required: Office 365 / Exchange emails. Windows server knowledge. Networking – routers, switches, VLANS and other networking aspects. Remote support software such as Splashtop and TeamViewer. Anti-Virus / Security software such as Sophos. Mobile device management software such as Microsoft In-tune. General PC / Mac trouble shooting skills. Backup / Server monitoring tools. CRM and Helpdesk platforms knowledge is beneficial. AWS / Google cloud knowledge desirable. Excellent communication skills with customers written and verbally. Various other skills related to providing IT services to other businesses. Personal qualities: Organised. Good timekeeping. Attention to detail. Future prospects: The role offers a permanent role upon completion of the apprenticeship depending on performance. Training to be provided: Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to: Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance Maintain regulatory, legal and professional standards. Support the information systems needs for your business. To apply for this job email your details to [email protected].

Lead Service Desk Analyst The Opportunity You will be responsible for the day to day management of the Service Desk Analyst, ensuring that NCC Group employees, receive a high standard of service and support. The Service Desk Manager will also be responsible for planning, training, and implementation of support provision. You will also have line management responsibility for Service Desk. Key Responsibilities Build relationships with key stakeholders to understand support required by Service Desk, to help provide and maintain a high degree of customer service for all support queries. • Responsibility for Incident, problem, and change management within your Team. • Contribute to project management tasks. To ensure all NCC Group support requests in the call logging are regularly updated on progress and dealt with in accordance with NCC Group processes. To ensure successful handover of completed work and products to customers or the IT team with the appropriate documentation, training, and communication of any known faults. To provide technical support for all incidents, service requests and change requests. Any activities which are associated with the NCC Group support function, including, but not limited to; managing standard and escalated incidents, service requests, change requests, and project requests and ensuring they are handled in an effective manner and progressed to resolution. To be pro-active when seeking to resolve the problem and escalate more complex issues to the appropriate team. To ensure all Client support requests in the call logging are regularly updated on progress and dealt with in accordance with NCC Group processes. To carry out in-house testing on all hardware, products, and services where necessary. • Management and Motivation of the Team • Be able to delegate tasks and projects to the team members, being fair and support the project stages with the analysts Skills These 4 skill levels tell you about the level of expertise required for the job role at that level: Awareness. You know about the skill and have an appreciation of how it is applied in the environment. Working. You can apply your knowledge and experience of the skill, including tools and techniques. You can adopt those most appropriate for the environment. Practitioner. You know how to share your knowledge and experience of this skill with others, including tools and techniques. You can define those most appropriate for the environment. Expert. You have both knowledge and experience in the application of this skill. You are a recognised specialist and adviser in this skill including user needs, generation of ideas, methods, and tools. You can lead or guide others in best-practice use. A senior service desk analyst monitors inbound calls, supports operators in service resolution and intervenes in difficult calls. At this level, you will be expected to: • own and update the script for service desk analysts • manage availability, coach, and develop one or more service desk analysts Skills needed for this role Asset and configuration management. You can track, log and correct information to protect assets and components. (Relevant skill level: awareness) Analytical and problem-solving skills: You understand how to apply basic techniques for analysis of research data and synthesis of findings. You know how to involve your team in analysis and synthesis. You can present clear findings that colleagues can understand and use. (Relevant skill level: Working). Availability and capacity management: You know how to manage service components to ensure they meet business needs and performance targets. (Relevant skill level: Awareness). Business analysis (IT operations): You know how to investigate problems and opportunities in existing processes and contribute to recommending solutions to these. You can work with stakeholders to identify objectives and potential benefits. (Relevant skill level: Working). Change management: You can implement changes based on requests for change. You know how to apply change control procedures. (Relevant skill level: Working). Communication skills: You can translate and communicate accurate information to technical and non-technical stakeholders. You know how to facilitate discussions within a multidisciplinary team, with potentially difficult dynamics. You can advocate for the team externally and manage differing perspectives. (Relevant skill level: Practitioner). Continual service improvement. You can identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions. (Relevant skill level: working) Customer service management. You will maintain a high level of customer service and have the confidence to deal with complex complaints. You will know how to use empathy to satisfy customer demands. (Relevant skill level: practitioner) Incident management: You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. (Relevant skill level: practitioner) Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved. (Relevant skill level: working) People management: handling interpersonal conflicts, leading employee training, managing deadlines and building company culture. (Relevant skill level: working). Problem management. You can investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures. (Relevant skill level: awareness) Service focus. You can take inputs and establish coherent frameworks that work. (Relevant skill level: working) Service Management Framework knowledge. You have knowledge and/or a Level 3 Service Management Framework qualification. (Relevant skill level: working) Service reporting. You can produce relevant reports in a standard format in an agreed timeframe. You can work with important stakeholders to discuss any changes in the reporting processes. You can add a commentary that provides an interpretation for the data set. (Relevant skill level: working) Technical understanding. You know about the subject matter and understand what it involves. (Relevant skill level: awareness) User focus. You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes. (Relevant skill level: working). Coaching and Mentoring (coach and mentor junior team members, and assist in the provision of first-class services and consistent levels of capability as required by the organisation) (Relevant skill level: practitioner) Project management skills: You know how to apply your knowledge and experience of project management methodologies, including tools and techniques. You know how to adopt those most appropriate for the environment. (Relevant skill level: awareness). • Management Planning (provide input into overall management - workforce, budget, technology roadmaps, projects and tasks) (Relevant skill level: working) • Relationship management: You can identify important stakeholders and relationships and work with teams to build these. You understand how to Work with stakeholders and contribute to improving these relationships. (Relevant skill level: working). Service reporting: You can produce relevant reports in a standard format in an agreed timeframe. You can work with important stakeholders to discuss any changes in the reporting processes. You can add a commentary that provides an interpretation for the data set. (Relevant skill level: working). Strategic thinking: You can work within a strategic context and communicate how activities meet strategic goals. You can contribute to the development of strategy and policies. (Relevant skill level: awareness). Technical specialism: You can assist in technical support activities and carry out agreed / routine maintenance and administration tasks. (Relevant skill level: working). About NCC Group The NCC Group family has over 2,500 members located all around the world, providing a trusted advisory service to 20,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates. We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business. Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative and we embrace difference. We treat everyone and everything with equal respect. We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best. About your application We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement. If you do not want us to retain your details please email [email protected]. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Technology Service Desk/On-Site Support Analyst Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital. With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. We’re seeking a future team member in the role of Technology Service Desk/On-Site Support Analyst to join our Technology Services Group (TSG) team. This role is located in MANCHESTER, ENGLAND – HYBRID . In this role, you’ll make an impact in the following ways: Provide first line/SME technical support to all BNY Mellon Employees & Contractors Respond to requests for technical assistance via phone, chat, and Self-Service WEB tickets. Assist users with Password resets and Unlocks. Troubleshoot Microsoft Office/Outlook 2013/16/O365. Provide Smart Hands support assistance (where applicable) Remain current with support changes/ updates and adherence to the Company Policies and Incident Management process. Remotely diagnose and troubleshoot PC, printer, telephone, mobile (where applicable), VPN and software issues Should possess knowledge about Virtual Desktops Infrastructure /Citrix environment. Assign unresolved Incidents to appropriate support teams in a timely manner. Responsible for ensuring incidents requiring urgent attention are escalated via the identified escalation management procedure. Remain current with support changes/ updates and adherence to the Company Policies and Incident Management process. To be successful in this role, we’re seeking the following: Adequate experience in Management Call Center support experience Associate's (or Bachelor’s) degree in a related discipline or equivalent work experience required. Previous technical desktop support experience, experience with MS Office Suite products, and customer service / soft skills experience. Flexibility in working hours. Knowledge of call centre metrics for operations support Ability to make sound decisions in real time crisis Excellent documentation skills Ability to work independently and/or in a team setting. Must have Ability to Multi-task and manage priorities with little supervision. Must have strong communications skills. Should work in Rotational shifts and national holidays. ITIL experience would be added advantage. At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards: Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion Bloomberg’s Gender Equality Index (GEI) Human Rights Campaign Foundation, 100% score Corporate Equality Index Best Places to Work for Disability Inclusion , Disability: IN – 100% score 100 Best Workplaces for Innovators, Fast Company CDP’s Climate Change ‘A List’ BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primarily responsible for reviewing, writing, and updating international tax content in the form of expert analysis for Bloomberg Tax & Accounting products and services. For the Analyst role, we are seeking a tax attorney or accountant with substantive experience in international tax who is interested in putting that experience to work in a technology-driven environment. The Analyst will be part of a team tasked with ensuring the substantive accuracy and timeliness of content and analysis on the platform. The Analyst will also collaborate effectively with other functions in Bloomberg Tax & Accounting, including marketing, customer experience, product, and operations. Primary Responsibilities: Produce and review high-quality, written content to set specifications and agreed deadlines for the timely publication. This involves both generating original content, as well as the substantive editing of work produced by external authors, ensuring consistent quality of multi-authored products. Analyze complex tax developments for incorporation into Bloomberg Tax & Accounting products. Review and assess publications, market trends, and competitor developments to capture opportunities for enhancing existing products or creating new products. Network with tax practitioners to build up our corps of external writers, and commission specific products, chapters or articles. Train other analysts to assist with specific products and services. Respond to subscriber inquiries regarding the scope of available analysis and use of Bloomberg Tax platform. Provide subject matter support to sales, marketing, and customer experience functions. Carry out any research, training or study as may be necessary to maintain current awareness of the relevant subject matter. Collaborate with teams in the United States office to refine product coverage and refine concepts for creation of new products. Participate in special projects and perform other duties as assigned. Job Requirements: Advanced abilities in tax research, analysis, and writing. A track record of contributing to external or firm publications in tax or another area of the law a plus. Excellent editing and organizational skills, including the ability to learn online publishing systems and related technical skills. Demonstrated ability to work independently, plan and set priorities. Solid subject-matter knowledge of one or more topics, including tax treaties, VAT/GST, and/or foreign tax systems. Thorough command of English language and extensive written communication skills are essential. Excellent interpersonal skills. The candidate must be able to deal diplomatically and effectively both with internal personnel, outside authors and contacts (including advisory board members, professional organizations, practicing attorneys, and potential authors). Education and Experience: A law degree or equivalent qualification required. Minimum five years’ professional experience in the field of international tax practice or legal practice. Demonstrated record of professional tax or legal writing for internal or external publications. Active membership in one or more professional organizations is highly desirable, as is the ability to draw on a network of high-level international tax practitioners to contribute to our publications. Bloomberg Industry Group IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity. Bloomberg Industry Group has adopted an Affirmative Action Program to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, marital or familial status, pregnancy, childbirth, or related medical issues, genetic information, disabled veteran, veteran, a veteran of the Vietnam Era, or any other classification protected by law.

Lead financial planning, budgeting, and forecasting processesProvide analytical support for business decision makingWork closely with the management team to develop strategic plansGenerate monthly financial reports and performance metricsCoordinate with the finance team to ensure accurate financial reportingIdentify areas for cost reduction and efficiency improvementsParticipate in cross-functional projects and initiativesEnsure compliance with financial regulations and standardsA successful FP&A Analyst should have:A degree in Finance, Accounting, or a related fieldFull qualification e.g. ACCA, CIMA, ACAProven experience in financial planning and analysisProficiency in financial modelling and forecastingStrong leadership and team management skillsExcellent knowledge of regulatory standards for financial operationsOutstanding problem-solving abilities

The key responsibilities and results areas:Prepare the interim and year-end financial statements including the narrative sections ensuring compliance with relevant legislation, public sector accounting requirements and International Financial Reporting Standards;Provide advice on the application of accounting standards, and tax/financial control issues;Support the timely provision of monthly management accounts and continuously improve the production process.Responsibility for all aspects of the General Ledger, including chart of accounts, banking, VAT, Fixed Asset register, reconciliations;Liaising with external auditors over the audit period to ensure smooth progression of audit of the Annual Reports and Accounts to meet the laying timetable;Taking accountability and ownership for the submission of financial reports to DHSC and HM Treasury.Analysing current processes to identify and implement ways to improve processes and financial control;Act as a subject expert, providing technical accounting advice in line with IFRS and the Financial Reporting Manual (FReM) and other relevant Government guidance documents;Manage a diverse team and ensure all professional training and developments requirements are met.The following behaviours will be assessed on application:Leadership -Be the champion of internal controls and compliance, providing expert advice to all process owners on best practice, including at a senior levelMaintain a highly driven function and Inspire others to move things along and make things happenLead the financial control function and effectively manage team dynamics to drive forward a shared goal. You will take into consideration everyone's individual needs and create a genuine team spirit. Delivering at PaceLead the function to deliver timely and efficient service in the face of varying work environment and period of changeEnsure everyone clearly understands and owns their roles, responsibilities and business priorities. Give honest, motivating and enthusiastic messages about priorities, objectives and expectations to get the best out of peopleWorking TogetherWorking with the Head of Financial Accounting and Reporting, set framework for timely and accurate production of accounts whilst ensuring compliance with policiesThe following experience will be assessed during interviews:Extensive experience of managing audit and delivery of unqualified financial statementsExtensive experience of managing financial controls and risks in both reporting and finance operations.Application of public sector financial reporting and management rules (including the Financial Reporting Manual (FReM), Managing Public Money etc).The following strengths will be assesed during interviews:Organiser: You always make plans and are well prepared to deliver to customer requirements and team's objectives. You constantly seek to maximise time and productivity and constantly think about improving quality of service.Adaptable: Able to adapt to variations in work or environment and your effectiveness isn't impacted by change. You will be flexible and versatile and act as an advocate for changeInfluencer: Strong influencing skills with the ability to liaise with staff at all levels, and challenge perceptions, ways of working and decision making where appropriate

As an Associate Support Analyst, you will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately capturedEnsure an exceptional level of customer service and satisfaction is met at all customer touch pointsPerform and undertake all aspects of support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to ensure the successful resolution of issues, providing workarounds when appropriateAs an Associate Support Analyst, you will enjoy working in a diverse environment where you have the opportunity to work with different customers on a day to day basisYou have high standards and ensures that activities are driven to completionYou are a relationship builder and enjoy helping othersYou are proactive and can prioritise tasks effectively1-2 years of experience in a customer service or support role.Experience in handling customer queries via telephone, email, or live chat.Excellent verbal and written communication skills.Ability to communicate complex information in a clear and concise manner.Strong commitment to delivering exceptional customer service and ensuring customer satisfaction.Analytical thinking and the ability to troubleshoot and solve issues effectively.Strong organizational and time management skills.

Robert Walters is working in partnership with the UK’s largest energy distributor. They employee 6,000 employees and are market leaders for supplying services to in excess of 11 million customers with 6,000 employees. They are at initial stages of a large scale 5-year digital transformation program across Technology, Architecture and Cyber Security. Due to greenfield growth, they are keen to appoint an IT Risk and Compliance Analyst (Home Based), paying a salary range of £35,000 to £41,000 plus a sign on bonus, with a home-based working model. As an IT Risk and Compliance Analyst (Home Based), you will profile Cyber Security risks, controls and issues. In addition, you will action cycles, assurance against Cyber Security compliance policies. You will manage the Cyber Security external and internal Audit activities and supporting DR&S where needed. IT Risk and Compliance Analyst (Home Based): Duties Monitor regulatory, compliance and internal risk & governance policies, standards and rules Conduct Cyber Security risk assurance, process maturity reviews & control testing Monitor/Report Cyber Security risks and controls Maintain awareness of emerging risk – carry out mitigating actions Support maintenance of Cyber Security risk and compliance framework Ensure stakeholders are kept up to date with operational risks IT Risk and Compliance Analyst (Home Based): Experience Knowledge of Cyber Security risk and control framework Experience of IT Risk methodologies and risk framework Understanding of technology used for risk identification and management The permanent opportunity for an IT Risk and Compliance Analyst (Home Based) will pay a salary range of £35,000 to £41,000 plus a sign on bonus, with a home-based working model. This is an opportunity to join a market leader within the energy sector who are on an exciting journey to be a Green Energy market leader. For further information, please apply with an updated CV and contact Ajay Hayre on either [email protected] / 07771507035 Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates Robert Walters is working in partnership with the UK’s largest energy distributor. They employee 6,000 employees and are market leaders for supplying services to in excess of 11 million customers with 6,000 employees ...

IT Operations Centre Analyst IT Operations Centre Analyst Manchester 6 Months £375 Inside IR35 About IT Services IT Services is a vibrant and fast-moving department, which focuses on delivering excellent customer service and quality services. The Team The IT Operations Centre, (ITOC), is a new evolving team within IT Services and will be responsible for the monitoring of system health, availability and capacity of live services and be accountable for the execution of disaster recovery and continuity of critical services. The ITOC also provides monitoring, escalation, intervention, operational maintenance and support, dashboards and reporting functions for all University services and infrastructure. The Role This is a secondment opportunity within IT Services that will provide an exciting opportunity to work with technical colleagues across the department to increase our capabilities in the following areas: Help keep IT service statuses “green” by way of service availability monitoring Assist with expanding our current monitoring and alerting services Performing ITIL processes such as Event Management, Incident Management, Capacity Management, Availability Management and Service Continuity Management Performing routine operational task such as updating DNS records and managing print queues The Person The successful candidate should be able to demonstrate: An understanding of enterprise level IT infrastructure and services Familiarity with IT monitoring tools Experience of the Incident Management process, including escalating incidents where appropriate Broad technical knowledge across a range of technologies including networks, infrastructure and applications A methodical approach to troubleshooting

Lead Service Desk Analyst The Opportunity You will be responsible for the day to day management of the Service Desk Analyst, ensuring that NCC Group employees, receive a high standard of service and support. The Service Desk Manager will also be responsible for planning, training, and implementation of support provision. You will also have line management responsibility for Service Desk. Key Responsibilities Build relationships with key stakeholders to understand support required by Service Desk, to help provide and maintain a high degree of customer service for all support queries. • Responsibility for Incident, problem, and change management within your Team. • Contribute to project management tasks. To ensure all NCC Group support requests in the call logging are regularly updated on progress and dealt with in accordance with NCC Group processes. To ensure successful handover of completed work and products to customers or the IT team with the appropriate documentation, training, and communication of any known faults. To provide technical support for all incidents, service requests and change requests. Any activities which are associated with the NCC Group support function, including, but not limited to; managing standard and escalated incidents, service requests, change requests, and project requests and ensuring they are handled in an effective manner and progressed to resolution. To be pro-active when seeking to resolve the problem and escalate more complex issues to the appropriate team. To ensure all Client support requests in the call logging are regularly updated on progress and dealt with in accordance with NCC Group processes. To carry out in-house testing on all hardware, products, and services where necessary. • Management and Motivation of the Team • Be able to delegate tasks and projects to the team members, being fair and support the project stages with the analysts Skills These 4 skill levels tell you about the level of expertise required for the job role at that level: Awareness. You know about the skill and have an appreciation of how it is applied in the environment. Working. You can apply your knowledge and experience of the skill, including tools and techniques. You can adopt those most appropriate for the environment. Practitioner. You know how to share your knowledge and experience of this skill with others, including tools and techniques. You can define those most appropriate for the environment. Expert. You have both knowledge and experience in the application of this skill. You are a recognised specialist and adviser in this skill including user needs, generation of ideas, methods, and tools. You can lead or guide others in best-practice use. A senior service desk analyst monitors inbound calls, supports operators in service resolution and intervenes in difficult calls. At this level, you will be expected to: • own and update the script for service desk analysts • manage availability, coach, and develop one or more service desk analysts Skills needed for this role Asset and configuration management. You can track, log and correct information to protect assets and components. (Relevant skill level: awareness) Analytical and problem-solving skills: You understand how to apply basic techniques for analysis of research data and synthesis of findings. You know how to involve your team in analysis and synthesis. You can present clear findings that colleagues can understand and use. (Relevant skill level: Working). Availability and capacity management: You know how to manage service components to ensure they meet business needs and performance targets. (Relevant skill level: Awareness). Business analysis (IT operations): You know how to investigate problems and opportunities in existing processes and contribute to recommending solutions to these. You can work with stakeholders to identify objectives and potential benefits. (Relevant skill level: Working). Change management: You can implement changes based on requests for change. You know how to apply change control procedures. (Relevant skill level: Working). Communication skills: You can translate and communicate accurate information to technical and non-technical stakeholders. You know how to facilitate discussions within a multidisciplinary team, with potentially difficult dynamics. You can advocate for the team externally and manage differing perspectives. (Relevant skill level: Practitioner). Continual service improvement. You can identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions. (Relevant skill level: working) Customer service management. You will maintain a high level of customer service and have the confidence to deal with complex complaints. You will know how to use empathy to satisfy customer demands. (Relevant skill level: practitioner) Incident management: You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. (Relevant skill level: practitioner) Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved. (Relevant skill level: working) People management: handling interpersonal conflicts, leading employee training, managing deadlines and building company culture. (Relevant skill level: working). Problem management. You can investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures. (Relevant skill level: awareness) Service focus. You can take inputs and establish coherent frameworks that work. (Relevant skill level: working) Service Management Framework knowledge. You have knowledge and/or a Level 3 Service Management Framework qualification. (Relevant skill level: working) Service reporting. You can produce relevant reports in a standard format in an agreed timeframe. You can work with important stakeholders to discuss any changes in the reporting processes. You can add a commentary that provides an interpretation for the data set. (Relevant skill level: working) Technical understanding. You know about the subject matter and understand what it involves. (Relevant skill level: awareness) User focus. You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes. (Relevant skill level: working). Coaching and Mentoring (coach and mentor junior team members, and assist in the provision of first-class services and consistent levels of capability as required by the organisation) (Relevant skill level: practitioner) Project management skills: You know how to apply your knowledge and experience of project management methodologies, including tools and techniques. You know how to adopt those most appropriate for the environment. (Relevant skill level: awareness). • Management Planning (provide input into overall management - workforce, budget, technology roadmaps, projects and tasks) (Relevant skill level: working) • Relationship management: You can identify important stakeholders and relationships and work with teams to build these. You understand how to Work with stakeholders and contribute to improving these relationships. (Relevant skill level: working). Service reporting: You can produce relevant reports in a standard format in an agreed timeframe. You can work with important stakeholders to discuss any changes in the reporting processes. You can add a commentary that provides an interpretation for the data set. (Relevant skill level: working). Strategic thinking: You can work within a strategic context and communicate how activities meet strategic goals. You can contribute to the development of strategy and policies. (Relevant skill level: awareness). Technical specialism: You can assist in technical support activities and carry out agreed / routine maintenance and administration tasks. (Relevant skill level: working). About NCC Group The NCC Group family has over 2,500 members located all around the world, providing a trusted advisory service to 20,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates. We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business. Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative and we embrace difference. We treat everyone and everything with equal respect. We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best. About your application We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement. If you do not want us to retain your details please email [email protected]. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Our client is excited to invite applications for a dynamic and experienced Senior Civil Engineer to join their Flood Risk Management team. They are looking for a talented professional with at least 7 years of expertise in flood risk management, hydrology, or a related field. The ideal candidate will be chartered and have a strong background in technical excellence, project management, and leadership skills.Key Responsibilities:- Lead and manage complex flooding and hydrology projects from concept to completion, including hydraulic modeling, flood risk assessments, and drainage design.- Develop and review technical reports, design documentation, and project proposals.- Provide expert guidance and leadership to project teams, ensuring top-quality deliverables.- Collaborate with clients, stakeholders, and regulatory authorities to secure project approvals and ensure compliance with standards and regulations.- Mentor and support junior engineers in their professional development.- Participate in business development activities, including tendering for new work.- Ensure timely project delivery within budget and to client satisfaction.- Stay updated with industry trends and advancements in flooding and hydrology.Minimum Requirements:- A third-level degree in Engineering.- Ideally 10 years of postgraduate experience, with a minimum of 7 years in flood risk management or hydrology.- Strong project management skills and experience with MS Project or Primavera P6.- Excellent communication and interpersonal skills.- Ability to work independently and as part of a multidisciplinary team.Preferred Experience:- Proficiency in AutoCAD, Civil 3D, GIS software, and hydrological & hydraulic modeling software.- Experience in Cost Benefit Analysis, Nature-Based Catchment Solutions, and Environmental Impact Assessment Reporting.- Experience in Public Works Contracts and project costings.Why Join Our Client:- Competitive salary and benefits.- Opportunities for professional growth and career development.- A collaborative and supportive work environment.- Flexibility in office locations (Dublin/Galway/Cork/Castlebar).- Engaging in meaningful projects that shape the future of flood management infrastructure.Candidates must hold a full clean driver's license and have their own transport. Our client offers a fantastic opportunity to work on impactful projects in a supportive and growth-oriented environment.

Meaningful Work From Day One In this role you will be responsible for financial analysis and controlling issues for Brown-Forman UK. A key function of the role will be to provide analytical support and managing reporting to the UK operation. This will include providing reporting to the Commercial and Brand teams, enabling them to make informed business decisions, increase effectiveness and efficiency and better execute their commercial strategy. You will work closely with the Commercial Finance Manager for UK and establish effective and trusted business partnering with Brown-Forman UK’s marketing and sales team including Key Account Managers and customer marketing. You will take ownership for the analysis and reporting of depletions, budget reporting and quarterly projections for the UK. This position will also assist the UK Senior Finance Manager/Analyst on any other monthly tasks as needed. This is an office/hybrid role out of our fantastic modern office in Fitzrovia in central London. What You Can Expect Financial Reporting and Analysis Analytical support for commercial units by preparing meaningful and actionable reporting including budget reporting, variance analysis, depletions reporting Profitability Analysis on product and customer level as part of the company wide financial planning process Development and maintaining of a corresponding sales reporting Business partner support to operationally relevant functions Financial modelling Preparation of monthly reporting pack for management Systems support Preparation of systems for annual planning cycle Monthly systems preparation for month end close Management of forecasting system maintenance for monthly sales reporting Other ad hoc system support requests Assist Senior Finance Manager and Finance Analysts with Tasks as Needed Month End reporting/analysis Brand Spend/SG&A Management Budget/Projections submission Sox controls covering all aspects of Net sales Ad-hoc requests What You Bring to the Table Demonstrable Finance Experience Assisting with different projects through to completion Proven understanding of the commercial environment & able to demonstrate clear understanding & inter dependency of commercial, brand & trade strategy Demonstrated ability to make decisions independently based on logical assumptions and factual information Experience with computer applications in accounting, budgeting and financial analysis. In particular, advanced Excel proficiency (must be proficient at advanced formulas, pivot tables, Vlookups) Strong interpersonal skills; able to develop and maintain effective working relationships with all levels of internal and external contacts and with diverse cultures Excellent MS Excel skills What Makes You Unique Great analytical skills, commercially savvy and solution focused to solving problems Self-starter with proven ability to identify issues and projects, plan and prioritize with demonstrated ability to organize and manage multiple projects to completion by specific deadlines Studying towards accounting qualification Ability to build strong relationships at all levels with strong stakeholder awareness Who We Are We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work. Nothing Better in the Market Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce. \#jackdaniels Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status. Business Area: Europe Division Function: Finance City: London State: Country: GBR Req ID: JR-00007564