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Associate Financial Analyst

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Business Development Finance Analyst

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Business Finance Analyst

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Business Financial Analyst

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Capital Finance Analyst

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Capital Senior Financial Analyst

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Client Finance Analyst

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Commercial Finance Analyst

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Commercial Financial Analyst

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Corporate Accounting Financial Analyst

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Corporate Finance Analyst

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Corporate Financial Analyst

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Engineering Financial Analyst

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Federal Financial Analyst

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Finance Analyst

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Finance Analyst Lead

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Financial Data Analyst

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Financial Management Analyst

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Financial Planning Analyst

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Financial Remediation Analyst

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Financial Reporting Analyst

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Financial Research Analyst

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Financial Risk Analyst

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Financial Support Analyst

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Government Finance Analyst

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Group Finance Analyst

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Group Financial Analyst

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Healthcare Claims Financial Analyst

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Healthcare Financial Analyst

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Innovation Financial Analyst

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Investment Financial Analyst

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IT Financial Analyst

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Lead Financial Analyst

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Marketing Financial Analyst

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Mortgage Finance Risk Analyst

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Operational Financial Analyst

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Operations Finance Analyst

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Pharmaceutical Finance Analyst

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Principal Finance Analyst

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Principal Financial Analyst

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Procurement Finance Analyst

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Program Finance Analyst

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Project Finance Analyst

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Quantitative Finance Analyst

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Regional Financial Analyst

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Sales Finance Analyst

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Sales Financial Analyst

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Staff Financial Analyst

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Strategic Finance Analyst

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Structured Finance Analyst

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Transportation Finance Analyst

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Treasury Financial Analyst

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Vendor Insights Financial Analyst

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Part Time - Team Administrator Capital Allowances Team.
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Shared Service Support in Records & Info Admin
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Field Based Desktop SupportAt Stark we are currently recruiting a Field Based Desktop Support to join our growing team. This is a hybrid role where your local office will be in Huddersfield.This is an exciting role where you will initially have responsibility for on site 1st and 2nd line support for two locations- Manchester and Glasgow. This is an opportunity to really provide hands on support and exemplary service to our users. You will be working in a team of 12 others reporting directly to the Workplace and Field Support Manager.STARK Building Materials UK are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow.Is this role right for me?First and foremost, we always want to recruit talented people that align well with our values and way of working. Whilst the below specific skills and experience are important, as you will be providing on site support we’re really looking for someone who enjoys positive interactions with users and can adapt to ever changing situations.· Strong Experience working within a similar technical mobile engineer role or equivalent in a similar sized organisation (1000+ employees)· Excellent Troubleshooting, Problem Solving & Investigative Skills to Manage BAU Issues / Requests through· to Resolution.· Strong experience providing onsite BAU Support to end users and visiting Customer sites.· Strong Microsoft O365 & Azure AD Knowledge, Experience & Understanding.· In-depth Knowledge & Understanding of Windows 10 & 11 within a Business Infra Environment· Confident in Dealing with Users / Customers at all levels and providing Support to a High Standard.· Full, valid driving licensePackage· 25 Days Holidays (includes Public Holidays)· Bonus Scheme (up to 10%)· Pension - 4% Contribution (Increasing with Service)· Life Assurance - 2 x Salary / 4 x Salary in Pension Scheme· Staff Discount - Across Stark Building Distribution BrandsAbout UsAt STARK Building Materials UK, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.We'd love to hear from you, hit apply! And a member of our Internal Recruitment team will be in contact with you.Job Type: Full-timeBenefits: Employee discount Life insurance Referral programmeSchedule: Monday to FridaySupplemental pay types: Bonus schemeAbility to commute/relocate: Huddersfield: reliably commute or plan to relocate before starting work (required)Application question(s): Please include full email addressWork Location: Hybrid remote in Huddersfield
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Lead Service Desk Analyst The Opportunity You will be responsible for the day to day management of the Service Desk Analyst, ensuring that NCC Group employees, receive a high standard of service and support. The Service Desk Manager will also be responsible for planning, training, and implementation of support provision. You will also have line management responsibility for Service Desk. Key Responsibilities Build relationships with key stakeholders to understand support required by Service Desk, to help provide and maintain a high degree of customer service for all support queries. • Responsibility for Incident, problem, and change management within your Team. • Contribute to project management tasks. To ensure all NCC Group support requests in the call logging are regularly updated on progress and dealt with in accordance with NCC Group processes. To ensure successful handover of completed work and products to customers or the IT team with the appropriate documentation, training, and communication of any known faults. To provide technical support for all incidents, service requests and change requests. Any activities which are associated with the NCC Group support function, including, but not limited to; managing standard and escalated incidents, service requests, change requests, and project requests and ensuring they are handled in an effective manner and progressed to resolution. To be pro-active when seeking to resolve the problem and escalate more complex issues to the appropriate team. To ensure all Client support requests in the call logging are regularly updated on progress and dealt with in accordance with NCC Group processes. To carry out in-house testing on all hardware, products, and services where necessary. • Management and Motivation of the Team • Be able to delegate tasks and projects to the team members, being fair and support the project stages with the analysts Skills These 4 skill levels tell you about the level of expertise required for the job role at that level: Awareness. You know about the skill and have an appreciation of how it is applied in the environment. Working. You can apply your knowledge and experience of the skill, including tools and techniques. You can adopt those most appropriate for the environment. Practitioner. You know how to share your knowledge and experience of this skill with others, including tools and techniques. You can define those most appropriate for the environment. Expert. You have both knowledge and experience in the application of this skill. You are a recognised specialist and adviser in this skill including user needs, generation of ideas, methods, and tools. You can lead or guide others in best-practice use. A senior service desk analyst monitors inbound calls, supports operators in service resolution and intervenes in difficult calls. At this level, you will be expected to: • own and update the script for service desk analysts • manage availability, coach, and develop one or more service desk analysts Skills needed for this role Asset and configuration management. You can track, log and correct information to protect assets and components. (Relevant skill level: awareness) Analytical and problem-solving skills: You understand how to apply basic techniques for analysis of research data and synthesis of findings. You know how to involve your team in analysis and synthesis. You can present clear findings that colleagues can understand and use. (Relevant skill level: Working). Availability and capacity management: You know how to manage service components to ensure they meet business needs and performance targets. (Relevant skill level: Awareness). Business analysis (IT operations): You know how to investigate problems and opportunities in existing processes and contribute to recommending solutions to these. You can work with stakeholders to identify objectives and potential benefits. (Relevant skill level: Working). Change management: You can implement changes based on requests for change. You know how to apply change control procedures. (Relevant skill level: Working). Communication skills: You can translate and communicate accurate information to technical and non-technical stakeholders. You know how to facilitate discussions within a multidisciplinary team, with potentially difficult dynamics. You can advocate for the team externally and manage differing perspectives. (Relevant skill level: Practitioner). Continual service improvement. You can identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions. (Relevant skill level: working) Customer service management. You will maintain a high level of customer service and have the confidence to deal with complex complaints. You will know how to use empathy to satisfy customer demands. (Relevant skill level: practitioner) Incident management: You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. (Relevant skill level: practitioner) Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved. (Relevant skill level: working) People management: handling interpersonal conflicts, leading employee training, managing deadlines and building company culture. (Relevant skill level: working). Problem management. You can investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures. (Relevant skill level: awareness) Service focus. You can take inputs and establish coherent frameworks that work. (Relevant skill level: working) Service Management Framework knowledge. You have knowledge and/or a Level 3 Service Management Framework qualification. (Relevant skill level: working) Service reporting. You can produce relevant reports in a standard format in an agreed timeframe. You can work with important stakeholders to discuss any changes in the reporting processes. You can add a commentary that provides an interpretation for the data set. (Relevant skill level: working) Technical understanding. You know about the subject matter and understand what it involves. (Relevant skill level: awareness) User focus. You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes. (Relevant skill level: working). Coaching and Mentoring (coach and mentor junior team members, and assist in the provision of first-class services and consistent levels of capability as required by the organisation) (Relevant skill level: practitioner) Project management skills: You know how to apply your knowledge and experience of project management methodologies, including tools and techniques. You know how to adopt those most appropriate for the environment. (Relevant skill level: awareness). • Management Planning (provide input into overall management - workforce, budget, technology roadmaps, projects and tasks) (Relevant skill level: working) • Relationship management: You can identify important stakeholders and relationships and work with teams to build these. You understand how to Work with stakeholders and contribute to improving these relationships. (Relevant skill level: working). Service reporting: You can produce relevant reports in a standard format in an agreed timeframe. You can work with important stakeholders to discuss any changes in the reporting processes. You can add a commentary that provides an interpretation for the data set. (Relevant skill level: working). Strategic thinking: You can work within a strategic context and communicate how activities meet strategic goals. You can contribute to the development of strategy and policies. (Relevant skill level: awareness). Technical specialism: You can assist in technical support activities and carry out agreed / routine maintenance and administration tasks. (Relevant skill level: working). About NCC Group The NCC Group family has over 2,500 members located all around the world, providing a trusted advisory service to 20,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates. We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business. Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative and we embrace difference. We treat everyone and everything with equal respect. We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best. About your application We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement. If you do not want us to retain your details please email [email protected]. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.
Associate, Technology Service Desk/On-Site Support Analyst II
The Bank of New York Mellon Corporation, Manchester
Technology Service Desk/On-Site Support Analyst Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital. With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. We’re seeking a future team member in the role of Technology Service Desk/On-Site Support Analyst to join our Technology Services Group (TSG) team. This role is located in MANCHESTER, ENGLAND – HYBRID . In this role, you’ll make an impact in the following ways: Provide first line/SME technical support to all BNY Mellon Employees & Contractors Respond to requests for technical assistance via phone, chat, and Self-Service WEB tickets. Assist users with Password resets and Unlocks. Troubleshoot Microsoft Office/Outlook 2013/16/O365. Provide Smart Hands support assistance (where applicable) Remain current with support changes/ updates and adherence to the Company Policies and Incident Management process. Remotely diagnose and troubleshoot PC, printer, telephone, mobile (where applicable), VPN and software issues Should possess knowledge about Virtual Desktops Infrastructure /Citrix environment. Assign unresolved Incidents to appropriate support teams in a timely manner. Responsible for ensuring incidents requiring urgent attention are escalated via the identified escalation management procedure. Remain current with support changes/ updates and adherence to the Company Policies and Incident Management process. To be successful in this role, we’re seeking the following: Adequate experience in Management Call Center support experience Associate's (or Bachelor’s) degree in a related discipline or equivalent work experience required. Previous technical desktop support experience, experience with MS Office Suite products, and customer service / soft skills experience. Flexibility in working hours. Knowledge of call centre metrics for operations support Ability to make sound decisions in real time crisis Excellent documentation skills Ability to work independently and/or in a team setting. Must have Ability to Multi-task and manage priorities with little supervision. Must have strong communications skills. Should work in Rotational shifts and national holidays. ITIL experience would be added advantage. At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards: Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion Bloomberg’s Gender Equality Index (GEI) Human Rights Campaign Foundation, 100% score Corporate Equality Index Best Places to Work for Disability Inclusion , Disability: IN – 100% score 100 Best Workplaces for Innovators, Fast Company CDP’s Climate Change ‘A List’ BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
Customer Service Admin Support A1
Oracle, London
At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being. Support Services is a team dedicated to ensuring the optimal performance of Cerner Millennium applications through 24x7x365 proactive monitoring, management and quick problem resolution. The Support Services team stands ready to provide direct and continuous support for the day-to-day operational management of Cerner applications. As a Change Implementation Analyst (Customer Service Admin Support) in our Support Services team, you will be primarily responsible for following configuration work plans to configure solution functionality and components in production and non-production environments. You will gather requirements and determine scope of work to estimate delivery effort and delivery timeframes and apply change management processes throughout service request life cycle. In this role you will troubleshoot and validate configurations to ensure successful implementation in client domains and communicate effectively to clients and internal stakeholders. Change Implementation Analysts evaluate the impact of changes within the client environments and, with support, make recommendations in accordance with Cerner standards. You will also identify potential integration points and cross-solution builds. What we’ll offer A competitive salary with exciting benefits Flexible and remote working so you can do your best work Learning and development opportunities to advance your career An Employee Assistance Program to support your mental health Employee resource groups that champion our diverse communities Core benefits such as medical, life insurance, and access to retirement planning An inclusive culture that celebrates what makes you unique An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. * Which includes being a United States Affirmative Action Employer Basic Qualifications: Bachelor’s degree in Business, Management, Marketing, Finance, Mathematics, Sciences, Health Care Administration, Communications or related field, or 4 years equivalent relevant work experience Preferred Experience: At least 1 year of Customer Service Work Experience Expectations: Willing to work on a flexible schedule as needed Basic Qualifications: Bachelor’s degree in Business, Management, Marketing, Finance, Mathematics, Sciences, Health Care Administration, Communications or related field, or 4 years equivalent relevant work experience Preferred Experience: At least 1 year of Customer Service Work Experience Expectations: Willing to work on a flexible schedule as needed
Customer Service Admin Support A1
Oracle, London
At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being. Support Services is a team dedicated to ensuring the optimal performance of Cerner Millennium applications through 24x7x365 proactive monitoring, management and quick problem resolution. The Support Services team stands ready to provide direct and continuous support for the day-to-day operational management of Cerner applications. As a Change Implementation Analyst (Customer Service Admin Support) in our Support Services team, you will be primarily responsible for following configuration work plans to configure solution functionality and components in production and non-production environments. You will gather requirements and determine scope of work to estimate delivery effort and delivery timeframes and apply change management processes throughout service request life cycle. In this role you will troubleshoot and validate configurations to ensure successful implementation in client domains and communicate effectively to clients and internal stakeholders. Change Implementation Analysts evaluate the impact of changes within the client environments and, with support, make recommendations in accordance with Cerner standards. You will also identify potential integration points and cross-solution builds. What we’ll offer A competitive salary with exciting benefits Flexible and remote working so you can do your best work Learning and development opportunities to advance your career An Employee Assistance Program to support your mental health Employee resource groups that champion our diverse communities Core benefits such as medical, life insurance, and access to retirement planning An inclusive culture that celebrates what makes you unique Basic Qualifications: Bachelor’s degree in Business, Management, Marketing, Finance, Mathematics, Sciences, Health Care Administration, Communications or related field, or 4 years equivalent relevant work experience Preferred Experience: At least 1 year of Customer Service Work Experience Expectations: Willing to work on a flexible schedule as needed
Corporate Tax Senior (Hertford)
Michael Page, Hertford
As a Senior at Azets, you will have the ability and motivation needed to:Begin to take ownership of your own portfolio with support from your manager.Support in delivering revenue and profitability targets.Begin to develop enduring client relationships.Day to day duties:Manage variety of compliance matters.Act as the principle point of contact with clients, work closely with clients to understand business developments.Ensure clients are up to date with their compliance obligations and legislative changes, helping them assess the impact for them and keeping abreast of new opportunities.Review tax returns and computations.Ensure the efficient and risk managed delivery.Responsible for complying with all internal risk management procedures.Potentially ATT qualified and now actively studying towards your CTA.We will provide you full study support including paid study leave, mentorship and coaching.Previous Corporate Tax or Mixed Tax experience in a similar role within a practice environment is essential.
Senior Finance Analyst
Michael Page, Witney
Lead financial planning, budgeting, and forecasting processesProvide analytical support for business decision makingWork closely with the management team to develop strategic plansGenerate monthly financial reports and performance metricsCoordinate with the finance team to ensure accurate financial reportingIdentify areas for cost reduction and efficiency improvementsParticipate in cross-functional projects and initiativesEnsure compliance with financial regulations and standardsA successful FP&A Analyst should have:A degree in Finance, Accounting, or a related fieldFull qualification e.g. ACCA, CIMA, ACAProven experience in financial planning and analysisProficiency in financial modelling and forecastingStrong leadership and team management skillsExcellent knowledge of regulatory standards for financial operationsOutstanding problem-solving abilities
Junior Finance Analyst
Michael Page, Didcot
The Junior Finance Analyst will be assisting the Finance Business Partners in delivering an effective, efficient and robust financial management of projects and high-quality support to Budget Holders, Project Leads and Directors. Providing analytical report to the Finance Business Partner to help achieve accurate planning and forecasting of business activities. Key accountabilities include: Assisting with managing the projects finance reporting requirements; Assisting the (FBPs) to ensure that all external claim, invoicing and reporting deadlines are met; Maximising relationships with internal & external stakeholders. Produce monthly financial reports to the FBPs for the Budget Holders and Project Leads to agreed deadlines.Provide regular updates to the FBP of specific project related activities.Monitor project costs and investigate any adverse variances.Provide analytical support to the FBP to help the Budget Holders and Project Leads to achieve accurate planning and forecasting of business activities, revenues and project costs.Assist in the external audit of claim submissions.Maintain the finance project register.Flag any issues to the FBP in a timely manner.Analyse and report on compliance with finance procedures, policies and updates.Communicate with internal and external stakeholders and ensure queries are dealt with in a timely manner.Support Finance team during busy times and provide absence cover if required.Any other tasks that the FBPs may require assistance with.Manage workload efficiently and effectively.Meet internal and external deadlines.The successful Junior Finance Analyst will have some basic experience in a finance role, ideally with data and strong Excel skills. This is a junior role within the team, with lots of opportunity to learn and develop.
Corporate Tax Senior
Michael Page, Sittingbourne
· Ability to produce Corporation tax computations and returns from a set of Company accounts· Ability to deal with compliance for corporate groups and manage group relief claims· Ability to handle R & D claims within the computations and returns· Ability to deal with Overdrawn Directors Loan accounts· Ability to communicate with the client on Corporation tax matters· Ability to file a return, computations and attachments to HMRC· Ability to research matters of a business tax nature independently and arrive at a conclusion that is up to scrutiny· Work either in an office environment and interact with other staff members or work of a hybrid nature· Ability to handle HMRC enquiries· Ability to calculate Deferred tax positions· P11d compliance (not essential)· Knowledge of Associated companiesA successful 'Corporate Tax Senior' should have:CTA qualification or actively studying (ATT or QBE candidates considered too)Significant corporate tax compliance experienceStrong IT skillsExcellent communication skills
Business Tax Senior
Michael Page, Rochester
The role will be a mix of compliance and advisory and will include the following:· Corporate tax computation preparation· CT600 completion· Tax reviewing accounts files· CT61 preparation· Group restructures· R&D tax claims· VAT planning and adviceAn ideal candidate will have completed/part-completed their ATT qualification, with the desire to pursue CTA.Experience of Corporate Tax compliance is highly desirable.VAT compliance experience is desirable (not essential).
Associate - Operations Support
Michael Page, York
As an Associate Support Analyst, you will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately capturedEnsure an exceptional level of customer service and satisfaction is met at all customer touch pointsPerform and undertake all aspects of support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to ensure the successful resolution of issues, providing workarounds when appropriateAs an Associate Support Analyst, you will enjoy working in a diverse environment where you have the opportunity to work with different customers on a day to day basisYou have high standards and ensures that activities are driven to completionYou are a relationship builder and enjoy helping othersYou are proactive and can prioritise tasks effectively1-2 years of experience in a customer service or support role.Experience in handling customer queries via telephone, email, or live chat.Excellent verbal and written communication skills.Ability to communicate complex information in a clear and concise manner.Strong commitment to delivering exceptional customer service and ensuring customer satisfaction.Analytical thinking and the ability to troubleshoot and solve issues effectively.Strong organizational and time management skills.
Lead Service Desk Analyst
NCC Group, XYZ Building Hardman Boulevard Spinningfields Manc ...
Lead Service Desk Analyst The Opportunity You will be responsible for the day to day management of the Service Desk Analyst, ensuring that NCC Group employees, receive a high standard of service and support. The Service Desk Manager will also be responsible for planning, training, and implementation of support provision. You will also have line management responsibility for Service Desk. Key Responsibilities Build relationships with key stakeholders to understand support required by Service Desk, to help provide and maintain a high degree of customer service for all support queries. • Responsibility for Incident, problem, and change management within your Team. • Contribute to project management tasks. To ensure all NCC Group support requests in the call logging are regularly updated on progress and dealt with in accordance with NCC Group processes. To ensure successful handover of completed work and products to customers or the IT team with the appropriate documentation, training, and communication of any known faults. To provide technical support for all incidents, service requests and change requests. Any activities which are associated with the NCC Group support function, including, but not limited to; managing standard and escalated incidents, service requests, change requests, and project requests and ensuring they are handled in an effective manner and progressed to resolution. To be pro-active when seeking to resolve the problem and escalate more complex issues to the appropriate team. To ensure all Client support requests in the call logging are regularly updated on progress and dealt with in accordance with NCC Group processes. To carry out in-house testing on all hardware, products, and services where necessary. • Management and Motivation of the Team • Be able to delegate tasks and projects to the team members, being fair and support the project stages with the analysts Skills These 4 skill levels tell you about the level of expertise required for the job role at that level: Awareness. You know about the skill and have an appreciation of how it is applied in the environment. Working. You can apply your knowledge and experience of the skill, including tools and techniques. You can adopt those most appropriate for the environment. Practitioner. You know how to share your knowledge and experience of this skill with others, including tools and techniques. You can define those most appropriate for the environment. Expert. You have both knowledge and experience in the application of this skill. You are a recognised specialist and adviser in this skill including user needs, generation of ideas, methods, and tools. You can lead or guide others in best-practice use. A senior service desk analyst monitors inbound calls, supports operators in service resolution and intervenes in difficult calls. At this level, you will be expected to: • own and update the script for service desk analysts • manage availability, coach, and develop one or more service desk analysts Skills needed for this role Asset and configuration management. You can track, log and correct information to protect assets and components. (Relevant skill level: awareness) Analytical and problem-solving skills: You understand how to apply basic techniques for analysis of research data and synthesis of findings. You know how to involve your team in analysis and synthesis. You can present clear findings that colleagues can understand and use. (Relevant skill level: Working). Availability and capacity management: You know how to manage service components to ensure they meet business needs and performance targets. (Relevant skill level: Awareness). Business analysis (IT operations): You know how to investigate problems and opportunities in existing processes and contribute to recommending solutions to these. You can work with stakeholders to identify objectives and potential benefits. (Relevant skill level: Working). Change management: You can implement changes based on requests for change. You know how to apply change control procedures. (Relevant skill level: Working). Communication skills: You can translate and communicate accurate information to technical and non-technical stakeholders. You know how to facilitate discussions within a multidisciplinary team, with potentially difficult dynamics. You can advocate for the team externally and manage differing perspectives. (Relevant skill level: Practitioner). Continual service improvement. You can identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions. (Relevant skill level: working) Customer service management. You will maintain a high level of customer service and have the confidence to deal with complex complaints. You will know how to use empathy to satisfy customer demands. (Relevant skill level: practitioner) Incident management: You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. (Relevant skill level: practitioner) Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved. (Relevant skill level: working) People management: handling interpersonal conflicts, leading employee training, managing deadlines and building company culture. (Relevant skill level: working). Problem management. You can investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures. (Relevant skill level: awareness) Service focus. You can take inputs and establish coherent frameworks that work. (Relevant skill level: working) Service Management Framework knowledge. You have knowledge and/or a Level 3 Service Management Framework qualification. (Relevant skill level: working) Service reporting. You can produce relevant reports in a standard format in an agreed timeframe. You can work with important stakeholders to discuss any changes in the reporting processes. You can add a commentary that provides an interpretation for the data set. (Relevant skill level: working) Technical understanding. You know about the subject matter and understand what it involves. (Relevant skill level: awareness) User focus. You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes. (Relevant skill level: working). Coaching and Mentoring (coach and mentor junior team members, and assist in the provision of first-class services and consistent levels of capability as required by the organisation) (Relevant skill level: practitioner) Project management skills: You know how to apply your knowledge and experience of project management methodologies, including tools and techniques. You know how to adopt those most appropriate for the environment. (Relevant skill level: awareness). • Management Planning (provide input into overall management - workforce, budget, technology roadmaps, projects and tasks) (Relevant skill level: working) • Relationship management: You can identify important stakeholders and relationships and work with teams to build these. You understand how to Work with stakeholders and contribute to improving these relationships. (Relevant skill level: working). Service reporting: You can produce relevant reports in a standard format in an agreed timeframe. You can work with important stakeholders to discuss any changes in the reporting processes. You can add a commentary that provides an interpretation for the data set. (Relevant skill level: working). Strategic thinking: You can work within a strategic context and communicate how activities meet strategic goals. You can contribute to the development of strategy and policies. (Relevant skill level: awareness). Technical specialism: You can assist in technical support activities and carry out agreed / routine maintenance and administration tasks. (Relevant skill level: working). About NCC Group The NCC Group family has over 2,500 members located all around the world, providing a trusted advisory service to 20,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates. We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business. Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative and we embrace difference. We treat everyone and everything with equal respect. We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best. About your application We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement. If you do not want us to retain your details please email [email protected]. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.
Junior Finance Analyst, UK & Ireland
Brown-Forman, London
Meaningful Work From Day One In this role you will be responsible for financial analysis and controlling issues for Brown-Forman UK. A key function of the role will be to provide analytical support and managing reporting to the UK operation. This will include providing reporting to the Commercial and Brand teams, enabling them to make informed business decisions, increase effectiveness and efficiency and better execute their commercial strategy. You will work closely with the Commercial Finance Manager for UK and establish effective and trusted business partnering with Brown-Forman UK’s marketing and sales team including Key Account Managers and customer marketing. You will take ownership for the analysis and reporting of depletions, budget reporting and quarterly projections for the UK. This position will also assist the UK Senior Finance Manager/Analyst on any other monthly tasks as needed. This is an office/hybrid role out of our fantastic modern office in Fitzrovia in central London. What You Can Expect Financial Reporting and Analysis Analytical support for commercial units by preparing meaningful and actionable reporting including budget reporting, variance analysis, depletions reporting Profitability Analysis on product and customer level as part of the company wide financial planning process Development and maintaining of a corresponding sales reporting Business partner support to operationally relevant functions Financial modelling Preparation of monthly reporting pack for management Systems support Preparation of systems for annual planning cycle Monthly systems preparation for month end close Management of forecasting system maintenance for monthly sales reporting Other ad hoc system support requests Assist Senior Finance Manager and Finance Analysts with Tasks as Needed Month End reporting/analysis Brand Spend/SG&A Management Budget/Projections submission Sox controls covering all aspects of Net sales Ad-hoc requests What You Bring to the Table Demonstrable Finance Experience Assisting with different projects through to completion Proven understanding of the commercial environment & able to demonstrate clear understanding & inter dependency of commercial, brand & trade strategy Demonstrated ability to make decisions independently based on logical assumptions and factual information Experience with computer applications in accounting, budgeting and financial analysis. In particular, advanced Excel proficiency (must be proficient at advanced formulas, pivot tables, Vlookups) Strong interpersonal skills; able to develop and maintain effective working relationships with all levels of internal and external contacts and with diverse cultures Excellent MS Excel skills What Makes You Unique Great analytical skills, commercially savvy and solution focused to solving problems Self-starter with proven ability to identify issues and projects, plan and prioritize with demonstrated ability to organize and manage multiple projects to completion by specific deadlines Studying towards accounting qualification Ability to build strong relationships at all levels with strong stakeholder awareness Who We Are We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work. Nothing Better in the Market Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce. \#jackdaniels Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status. Business Area: Europe Division Function: Finance City: London State: Country: GBR Req ID: JR-00007564
Corporate Finance Accountant
Howden Group Holdings, London
About DUAL Founded in 1998, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That’s how we have become one of the world’s largest international underwriting agencies with US$3.5 of GWP. DUAL is part of Howden, an international insurance group with employee ownership at its heart. The Group was founded in 1994 and now has divisions in broking and underwriting, operates in 55 territories and employs over 18,000 people handling US$38bn of premium on behalf of clients. People: 1700 Countries: 21 Role overview The DUAL Group seeks to recruit a Corporate Finance Accountant to support its future growth. This role will involve producing financial models that allow Management and the Executives to assess growth opportunities. The successful candidate will have excellent financial modelling skills, strong written and verbal communication and an awareness of key business drivers in the MGA/insurance intermediary business. If you have the right ability, drive and attitude, then DUAL is the place for you. This position within our DUAL Group Finance function offers the opportunity to work in a supportive and collaborative team, whilst supporting other functions of the business in the UK and worldwide. Role responsibilities Support the evaluation of strategic investment opportunities and acquisitions through financial modelling and analysis Support the subsequent onboarding activities for strategic investment opportunities and acquisitions Prepare employee incentive share scheme models Create internal reports and presentations for senior management on acquisition performance and financial trends Assist the wider HGH Group with external reporting on acquisition and strategic investment performance Build strong relationships with senior stakeholders in order to provide financial support to commercial decision making Ad-hoc projects as required Key requirements Financial modelling skill and experience Advanced MS Excel skills Motivated to grow and develop with the needs of the business Ability to work to tight deadlines and under time pressure Experience of reporting to and managing expectations of senior management We are flexible on place of work, however the successful candidate may be required to travel to the London office up to three times a week. Desirable experience Insurance market experience Professional Qualifications Qualified member of a recognised accountancy body What do we offer in return? A career that you define. Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community. Our culture: People First Our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world The focus on being a People First business has always been at the very heart of the Group; our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key. Diversity & Inclusion At DUAL we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. What do we offer in return? A career that you define. At DUAL, we value diversity – there is no one DUAL type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at DUAL to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent
Senior Finance Analyst
Michael Page, Filton
Responsibilities:Act as senior financial analyst providing the management team financial support and information to enable timely and accurate decision makingFull cycle project accounting support depending on their stage in the life cycle (which could include proposal development, implementation & execution through to contract closure)Perform financial Estimates at Complete (EAC) support in collaboration with Business Partners and cross-functional teams to support the work scope, and provide regular reporting and presentations to Senior LeadershipUtilize Earned Value Management techniques and tools to interpret, analyse and understand monthly performance information, the drivers behind any cost variances and support the preparation of mitigation and action plans to resolve any issuesExtracting data and compiling performance reports while assisting with preparing variance analysesManage the monthly and quarterly financial forecasting process across designated business areas and contractsCalculate the potential impact of Risks and Opportunities and support operational teams to identify and implement mitigation plans driving profitabilityCalculate programme performance including progress to plan, performance taken, and remaining effort, including effects on Orders, Revenue, Earnings & CashProvide in-depth analysis and recommendations for the business and support strategy development and strategic direction for the financial operations teamSupport consistency and standardization across the wider Financial Analysis team, ensuring compliance to Boeing standards and requirementsSupport the development of performance reporting metrics and management information for use by programme leadership teamPreferred Skills and Experience:Experience working within an operations-facing finance team, acting as a Business Partner to key Operational Managers & ExecutivesA self-starter, comfortable with establishing required reporting drumbeats and processesPrior experience of EVM (preferably using CSPR, COBRA and Open Plan)Skilled team member/contributorBusiness (Financial) AcumenStrong Written and Oral Communication skillsExperience of driving and delivering Business ResultsFocus on Customer satisfactionIT proficient (particularly Excel, PowerPoint)Qualified AccountantExperience in Financial Operations using CSPR and EVM tool suits.Background in Accounting, Economics, Business, Finance or Project preferred
Senior Employment Counsel, Global Financial Services Group
Michael Page, London
Your key responsibilities will include:Providing legal advice on all UK & European employment law issues, with the assistance of external counsel when neededDrafting, reviewing, and negotiating a variety of employment contracts & agreementsHanding employment disputes and litigation as and when neededProviding training to HR and stakeholders on relevant mattersEnsuring compliance with regulatory requirements in the Financial Services sectorAdvising on changes to employment legislation and its impact on the businessSupporting the wider legal function on ad hoc mattersThe successful applicant should:Be qualified as a Solicitor in England & WalesThe ability to act autonomously acting as point of contact for Employment Law mattersKnowledge of UK & European employment law and regulationProven experience within the Financial Services sectorExcellent negotiation, drafting, and communication skillsThe ability to commute into London on a weekly basis