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Technical Operations Network Engineer - Band I - CASU - SO15
Metropolitan Police, Vauxhall
Job Title: Technical Operations Network Engineer - Band I - CASU - SO15 Salary: The starting salary is £43,227 which includes allowances totalling £2,841. The salary is broken down as £40,386 basic salary, which will increase annually until you reach the top of the scale £45,615 Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000. Location: Vauxhall The Covert Asset Support Unit (CASU) provides surveillance support to CT operations, provides staff to the Counter Terrorism Operations Rooms and deploys covert technical surveillance assets. The role of the CASU Technical Operations Network Engineer is to oversee and run the SO15 network in support of CT operations. As a network engineer you will work as part of a team that provides technical support by means of a working knowledge of a broad range of network focused engineering subjects. Key Tasks The post holder will be required to do the following: You will be expected to keep abreast of developments in relevant technologies, such as by attending seminars, industry exhibitions and national working groups, and to identify alternative equipment options and improvements - in order to enhance the operational capabilities of the unit. You will be required to participate in an 'on call' rota in order to provide an operational response capability, in accordance with MPS staff terms and conditions and allowances. This ‘on call’ commitment, along with planned maintenance periods, will result in occasionally working unsociable hours, possibly at short notice. You will sometimes be required to work in difficult and challenging environments, subject to the appropriate risk assessment process and mitigation measures being put in place. The role sometimes requires interaction with members of the public, in a professional manner, whilst maintaining confidentiality in sensitive environments. You will be required to drive MPS vehicles, although the role does not come with a ‘company car’, unless you are required to travel during your working day. The role requires working with sensitive and classified information, in a covert environment. Key Skills The post holder must have: A C&G/ONC/HNC/HND/degree in a relevant subject, or a high level of demonstrable experience as a network engineer, with industry recognised certification. Good understanding and experience of network monitoring and troubleshooting tools Good understanding of network security and firewall technologies Good understanding of IP networks and network configuration/administration An understanding of video and audio standards and compression, video and audio recording including NVRs and mass storage of data and video monitoring systems Recognised engineering training e.g. apprenticeship, traineeship, armed forces trade training At least two years of relevant post-training experience Vetting and Strap This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post. Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) OR Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post. Confidentiality Agreement Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post. Our Employee Commitments Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of “Working to keep people safe from Terrorism”. Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today’s complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations’. Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable). How to apply Please click on the below link to view an online candidate information pack that will you give you an insight into the Met, the competency framework we use which shapes our daily work behaviours, the application process, and a host of other information, that will help inform and support your application: https://sscl-innovation.com/MPScandidatepack/ Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV). Completed applications must be submitted by 23:55 on 25 December 2023. The Met is committed to being an inclusive employer with a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from ethnic minority groups and females. As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term health conditions have the opportunities to fulfil their potential and realise their aspirations. If you consider yourself to have access, workplace or reasonable adjustment requirements that need to be accommodated, we ask that you include this information within your application form. All matters will be treated in strict confidence and will not affect any recruitment decisions. Read our full disability confidence statement. Experience Two years post-training relevant experience as a network engineer, meaning that suitable candidates should be able to identify and diagnose network issues, and perform most day-to-day network maintenance activities, such as installing software patches, with minimal mentoring from colleagues. CASU has a high operational tempo, and there is limited opportunity for on-the-job training in general network maintenance tasks. Training in specific tasks will be provided. Desirables Experience and understanding of Cisco and Juniper switches/routers/firewalls and VPN technologies Experience of network design Experience of distribution of audio and video feeds over IP networks Experience of working in a similar role (e.g. in a law enforcement or military TSU) Operational experience of deployments of audio, video, tracking and associated transmission equipment Knowledge of transmission systems to include: radio frequency, modulation methods, antennas, IP radio, mobile data networks (3G, 4G, 5G) and satellite Currently hold, or have previously held, Developed Vetting level security vetting Competencies Value Framework Cluster – Resolute, compassionate and committed We are emotionally aware – Level 1 We take ownership – Level 1 Cluster – Inclusive, enabling and visionary leadership We are collaborative – Level 1 Cluster – Intelligent, creative and informed policing We are innovative and open minded – Level 1 Met Values Professionalism Integrity
IT Systems Engineer
Simply Business, London
Here’s what you’ll be doing: You’ll be part of an IT Support team that provides simple, intuitive, and hassle-free IT support to your colleagues. You’ll help make sure every Simply Business employee has reliable IT systems – and quite literally keep our engine room humming. You'll be reporting into James (our BizOps Support Lead), who is based overseas in Poland. James prides himself on his carefully selected team, who provide support for all things IT for the global business. The team has regular team building days to keep you engaged, inspired, and enthusiastic about your role. As one of our IT Systems Engineers, you’ll: deal with incoming Level 2 incidents and service requests in a professional and courteous manner via Slack, email, and in person be a point of escalation from the Service Desk, you’ll also provide guidance and mentorship to the Service Desk team support our internal users across our London office, as well as remote support for our Northampton and Boston (US) offices, and our remote colleagues elsewhere run small to medium scale projects, and manage stakeholder expectations log incidents and service requests through their entire lifecycle from first point of contact through to resolution, keeping users updated throughout create, maintain, and enhance self-service IT that empowers users. You’ll have a strong desire to automate manual processes We’re looking for someone who is: able to administer Google Workspace (user accounts, groups, and core apps) experienced in deploying, supporting, and managing Apple Macbooks using JAMF able to administer Microsoft Intune experienced in deploying, supporting, and managing Dell laptops running Windows 10 able to use service management and project management tools (Fresh Service, Jira, etc) (We know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the bullet points above to be considered for this role) Ready to drive technology change and enhancements throughout Simply Business? Apply today. About Simply Business We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 900,000 active insurance policies, we protect builders, bakers, landlords, and more than 1,000 other trades. We’re as much a technology company as one that sells insurance. We build, we fail, we learn, we improve. We’re a B Corp too, which recognises our strong track record of having a positive impact on people, society and the environment. Why not check out our advert on YouTube: Simply Business TV advert 2022: You name it. We insure it. What are the benefits? We support every team member to balance work and life effectively. remote working - you can balance working remotely and connecting with colleagues in the office mental health and wellbeing resources - access to counselling and technology to support your mental health flexible parental leave - we pay six months full pay to the primary caregiver, and four weeks full pay if you’re the secondary caregiver paid sabbatical - two weeks off when you’ve been here five years and four weeks off when you’ve been here 10, 15 and 20 years a dedicated learning platform - the platform lets you balance both work and life goals (including management and leadership programme) life event leave - an extra day of leave every two years for whatever you want: moving house, welcoming a new pet, or your birthday We also make sure you’re compensated fairly. competitive salary - based upon your experience and the market we’re in from day one annual bonus - the potential to earn a bonus based on business performance pension - we match what you put into your pension up to five percent health cash plan - we reimburse your everyday medical expenses holiday entitlement - 25 days leave, plus bank holidays (you can also use your flexible benefits to get up to five days more!) life assurance - four times your basic salary flexible benefits scheme - an allocated allowance to use each year on things like private medical insurance, dental insurance, travel insurance, up to five days extra holiday, and gym membership. Ready to join us and drive our success as a high-performing team? Apply today.
Service Desk Engineer
Ascential, London
We're looking for a Service Team Engineer to join our team in London as part of our Technology function. Key Responsibilities Resolving or fulfilling all incoming interactions from users in person, on the phone and via e-mail in a 70/30 Windows/Mac OS based environment Ensuring all interactions with users are logged and managed throughout the ticket lifecycle in line with the SLAs agreed with the organisation Managing on-site IT build rooms and the associated equipment including maintaining and repairing laptops as required Contributing to the meeting of key performance indicator metrics outlined by the UK Service Manager Building and configuring both Windows and Mac OS hardware through relevant automation platforms Handling inbound telephone calls to the Service Desk as required. Liaising with relevant 3rd line departments to resolve more complex technical issues where required Sharing knowledge with both technical members of staff and end users through the creation of documentation as per agreed templates Maintaining and developing own technical knowledge and skills through utilising online training platform Identifying and escalating repeat issues to increase first time fault resolution Delivering training to staff on core technologies such as Slack and G-Suite Supporting user audio/visual meetings and events in both office and off-site locations as required Enforcing all IT security policies, reporting any breaches or risks to the Security Management team appropriately Sharing responsibility of covering weekends on call with the rest of the team where needed. Your Experience Essential Relevant experience, working within a Service Desk environment Extremely personable, able to communicate effectively with users at all levels of the organisation via various communication methods Problem solver, demonstrate a logical approach to problem solving Genuinely enthusiastic, remaining positive in challenging situations Thirsty for knowledge, looking to develop and improve own skills Excellent communicator, able to present complex technology information clearly and concisely, adapting communication style as required Agile, able to react and adapt to varied situations in a calm and efficient manner Attention to detail, along with a focus on deliverables Team player, able to work effectively as part of a team which is spread out globally with varying workload and pressures Desirable Experience working in an enterprise IT environment ITIL v3 Foundation qualification Experience supporting Mac OS operating systems Familiarity with Technologies such as Fuze, AnyConnect VPN client, ServiceAnywhere ITSM tool, Slack, G-Suite (administration), Lenovo/Apple hardware, Papercut, Sophos Web Protection Experience delivering IT support to senior members of staff within a large scale organisation What We Offer Our benefits package incorporates what we’re passionate about – unlocking your future, overall well-being and sustainability – whilst giving you control over your benefits. 25 days of holiday per year - with an option to buy/ sell upto 5 days Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme Employee assistance programme, season ticket loans and cycle to work scheme Volunteering opportunities and charitable giving options Great learning and development opportunities. Inclusive Workforce At Ascential, our goal is to create a culture where individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all Ascential people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you. For more information on our culture, visit Ascential.com. About Ascential Ascential is a specialist, global, information company that helps the world’s most ambitious businesses win in the digital economy. Want More Info? Find out more on what our people say: Ascential YouTube Channel If we inspire you, why not join and inspire us?