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Service Desk Analyst Job details Posted 10 November 2023 Salary £24000 - £28000 per annum LocationBlackburn Job type Permanent Discipline Infrastructure ReferenceSS-6243-12 Contact NameShaquille Stephenson Job description Service Desk Analyst (2nd Line) Blackburn £24,000 - £28,000 + Excellent Benefits Are you an experienced IT professional looking for an exciting opportunity? Join my client's dynamic team as a Service Desk Analyst providing technical support and resolving complex IT Issues. As a Service Desk Analyst, you'll be at the forefront of our client support operations, providing essential technical assistance and ensuring seamless IT experiences. Job Role Responding to client inquiries and troubleshooting technical issues promptly. Proactively monitoring client systems to identify and address potential issues. Collaborating with fellow team members to deliver high-quality IT services. Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation. Technical Experience Strong technical skills in troubleshooting Windows and Mac OS environments. Familiarity with IT service management tools and ticketing systems. Excellent communication and customer service skills. A proactive and self-driven attitude to tackle challenges head-on. Relevant certifications (e.g., CompTIA A+, Network+, or ITIL) are a plus.

Are you looking for an opportunity where you can be part of a team that can make a significant contribution to the success of the organisation? Are you passionate about employee experience, has a keen interest in HR, is willing to learn and be part of a collaborative team? If yes, then look no further! We are recruiting for a HR Assistant to join our growing HR team on a Permanent basis in Blackburn, Lancashire. As a member of the UK HR team, you will work closely with colleagues in and outside of the department providing Administration & Advisory support to the business which is efficient, responsive and customer focused. To be successful in this role you will have a solution orientated mindset, appetite to learn, strong resilience and the desire to get stuck in, you will of course be well supported and given the opportunity to develop your skillset and knowledge of HR. You’ll work to tight deadlines so your ability to manage your time will be essential and as the first point of contact for our employees and customers, you’ll be confident managing queries and communicating verbally or in writing. Your attention to detail will need to be spot on to ensure 100% accuracy of data and you’ll be comfortable using Microsoft Excel, Word and SharePoint Main Responsibilities Provide a helpful, highly responsive, efficient and customer friendly HR Administration service to all colleagues. Working to continually improve the service provided to our customers. Maintain and update colleague information on all HR systems and platforms Ensure accurate and up-to date colleague information. Assisting with the documenting of employee changes and updates Work collaboratively with to HR Team for advice with complex queries, escalating any potential issues to Senior HR Adviser Provide support to the wider business for general HR related queries and team specific process queries The Ideal Candidate Essential Good verbal and written communication skills including an approachable manner. Strong attention to detail with an ability to identify improvement areas in processes, service and customer experience. Awareness of goals and standards, with ability to follow tasks through to ensure quality and standards are met. Well organised with ability to work accurately to tight deadlines. Strong understanding and respect for confidentiality. Accurate keyboard and data entry skills with excellent attention to detail. Able to work cooperatively within a team and on own initiative. Proficient user of Microsoft Office programs. Desirable Experience of working as part of a team or busy modern HR department. Good understanding of HR processes, policies and procedures. Who we are We are one of Europe’s largest telecare organisations, providing products and services to over 250,000 private and corporate clients. We are here to help our users maintain and enjoy a richer and more independent life. With a strong presence in the Nordic, Europe & the UK we strive to digitalise the ‘tech-assisted’ living industry making sure our customers feel safe and secure when wearing our device, or using our service. Either way we want them to feel confident that they are in safe hands with Careium. Our mission is simple: we aim to Be ‘Everyday’ Heroes, by using innovative technology we Act Smart, to provide support to our clients and Show Care when they need it the most! We offer a completely digital telecom-system, making it possible for all of our vulnerable and elderly clients to feel safe in the comfort of their home, as well as in the outside world. With our excellent team of Emergency Call Handlers we maintain our own 24/7/365 Alarm Receiving Centre, along with our own Mobile Response Team. Start Date: 8th January 2024 We Offer In exchange for the very best Everyday Heroes, we offer the following: Annual leave that increases with length of service Sick pay that increases with length of service Company Maternity/Paternity Pay A Cash Health Care plan, offering discounts for Dental and Optical procedures and much more Life Assurance, worth 3 times the value of your annual salary Pension contributions of up to 6% Free On-Site Parking Learning and Development Opportunities Hybrid Working We’d love to hear from you if you have what it takes to be an Everyday Hero. If you would like to work in a business that saves lives and adds value to individual’s lives, then get in touch. Please click ‘apply’ today to be considered as an HR Assistant We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible