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Customer Support Engineer
Michael Page, Newport
Provide exceptional technical support to customersTroubleshoot and resolve customer issues effectivelyCollaborate with the engineering team to improve product designMaintain up-to-date knowledge of industry trends and advancementsAssist in the development of technical manuals and guidelinesEnsure customer satisfaction and build strong customer relationshipsContribute to team goals and support colleaguesAdhere to safety and quality standardsA successful Customer Support Engineer should have:Experienced user of Catia V5 - DesirableExperienced user of Catia V4 - DesirableMechanical or Electrical Engineering qualification - DesirableAbility to solve technical engineering issues 'on' and 'off' site - EssentialGood understanding of manufacturing processes, techniques and design for manufacture and assembly - EssentialFull UK driving licence and valid passport essential as travel will be required - EssentialAbility and flexibility to travel nationally and internationally (when required) - EssentialWorking knowledge of SSGB seating products - EssentialExperience of Engineering data requirements - EssentialUnderstanding and awareness of aircraft interior certification - EssentialUser of Baan - Desirable
Build Technician
Michael Page, Newport
Assembling and testing products to ensure quality standards are met.Reading and interpreting technical drawings and specifications.Troubleshooting and resolving assembly issues.Ensuring workplace safety regulations are adhered to.Participating in continuous improvement initiatives.Collaborating with cross-functional teams to achieve project goals.Maintaining records of work completed, and reporting any issues promptly.Engineering NVQ Level 2, or working towards a ONC/HNCPrevious manufacturing experience in NPI, or manufacturing experience from a similar industry to aerospaceComputer literate, with ERP systems and CAD based packages
Lead Engineer
Michael Page, Newport
As the Lead Engineer you will be responsible for:Ensuring work is completed to meet project schedulesLeading design/development teams and the engineering outputDeliver new, innovative and cost effective solutionsPrepare and undertake presentations to customers and suppliersMeeting budget requirements as specifiedProvision of technical support as requiredParticipate in Continuous Improvement activity Liaison with internal and external customers and external supplierSupplier Technical Reviews and Project Design ReviewA successful Lead Engineer should have:Mechanical Engineering degree (alternative may be considered depending on relevant experience)Minimum of five years design experience in a design and manufacturing environmentGood understanding of vehicle dynamics/geometry with ability to perform basic hand calculationsYour sector background will have ideally been gained within the automotive industryCapability to understand legislative requirements related to vehicle brakingKnowledge of latest FEA techniques related to component optimisation and casting flow analysisInventive nature with ability to conceive and develop novel product solutionsAbility to lead and inspire small teams of engineers across multiple/global siteExperience/working knowledge of CAD and project planning toolsUnderstanding lean manufacturing conceptsGood communication and presentation skills
Senior Accounts Manager - Generalist Practice Accountancy
Michael Page, Tenby
Joining this firm as an Accounts Manager or Senior Accounts Manager, you will bring your background as an all-round accounts, and general accountancy practice professional to manager the delivery of services to a wide ranging client portfolio building client relationships, managing the compliance delivery and reviewing/mentoring a wider team.You will also lead on delivering added value, advisory and planning work to clients.There is also a clear progression path to Partnership. A successful applicant should have:· Completed ACA/ACCA qualification - CIMA ineligible · 2+ years' post-qualification experience· All-round accounts/tax career background gained within any of small, medium/large (Top 50/20/10) accountancy firm environments· 1+ years' management experience in a UK-based public practice (not industry)· Have strong communication skills and client-facing experience
Program Services Support Manager
Michael Page, Newport
A) Manage the aftermarket in-service Program within your BU, in relation with the Program Customer Support and Services Manager, to ensure customer satisfaction, adherence to program tollgate dates, and balanced workloads.B) Be part and an active member of the IPT from S1 to S12 gates.C) Organize and facilitate the management process (reviews, milestone reviews, decisions and actions)D) Propose decision-making scenarios and help prepare decision-support documentsE) Develop and maintain relationships with the assigned internal customers.F) Work closely with sales, engineering, supply chain, front office and other departments as necessary to ensure the delivered product fulfills the contracted and customer accepted definition while working to eliminate or adjust process issues that prevent successful delivery of customer program commitments.G) Puts in place all necessary actions in order to ensure that the 3S budget and customer satisfaction are on targetH) For activities that are 100% for 3S, assists and prepare all necessary S1 to S12 Prompt review within your BU.I) Manage consistent, timely and precise communications with the PCSM on issues concerning the in service fleets and contracted customer programs.J) Support methods and tools teams in maintaining business tools and the management reference systemK) Be comfortable and familiar with (multi-cultural) international business practices which includes being sensitive to the various cultures and/or customs of a large international customer base that the company interfaces with daily.L) Facilitate communication between other members of the team and the BUComprehensive understanding of the program/project environment (organisation, workflow) - EssentialExcellent communication and interpersonal skills - EssentialDemonstrated effective and motivational leadership skills - EssentialProgram requirements and Prompt milestones - EssentialExperience of Aerospace Rules & Regulations, Aerospace Certification - EssentialHave strong negotiation skills and be comfortable in adversarial business environments during negotiation - EssentialKnowledge of problem-solving techniques and continuous improvement methods - EssentialUnderstanding of Aircraft Seating business - DesirableProgram and project management (reference systems, planning, technical and financial aspects, risks - Essential