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Key responsibilities include:Leading the development and execution of supply chain strategies.Managing and enhancing procurement operations.Overseeing the planning and execution of supply chain processes.Coordinating with cross-functional teams to ensure smooth operations.Implementing continuous improvement initiatives within the supply chain process.Ensuring compliance with industry regulations and company policies.Monitoring and managing supply chain risks.Providing leadership and guidance to the supply chain team.A successful Supply Planning Excellence Lead should have:A degree in supply chain management, business administration, or a related field.Strong leadership skills.Exceptional knowledge of supply chain processes and procurement strategies.Experience in subcontract manufacturing.SAP experience (ideally IBP).Excellent communication and negotiation skills.A strong understanding of the life science industry.

United Kingdom, Slough Global Service Desk and ITIL Process Manager Location: Slough/Remote Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of. We are currently looking for a Global Service Desk and ITIL Process Manager to join our organization. Within this role, you will oversee the day to day operations of the global service desk and both develops and manages ITIL processes in the remit of IT Service Operations. The position will be a combination of remote working, traveling to our offices in Slough, UK, or visiting other locations globally as required. In addition, you will strongly cooperate with the following partners to ensure operational efficiency and compliance in IT service delivery: Infrastructure CoE’s team and external IT service providers Service Delivery Managers IT Security & Compliance team Key responsibilities: Manage day-to-day operations of the global service desk, including incident management, request fulfillment, and problem resolution. Define, measure, and report on service desk performance against agreed-upon service levels and key performance indicators (KPIs). Identify opportunities for continuous improvement in service desk processes and implement enhancements to optimize efficiency and customer satisfaction. Act as the Global Single Point of Contact (SPOC) for the Service Desk between Lonza and service providers and contribute to implementation of new solutions and projects to ensure successful transition to operations Implement and optimise ITIL processes within the realm of IT Service Operations Provide leadership, direction and coach/mentor team members Monitor and analyze key performance metrics related to service desk and ITIL processes, providing regular reports to leadership. Globally manage the outsourcing partner(s) Monitor effective implementation of all projects and recommend improvements for operational efficiency Implement monitor and adhere to best practices and process improvements for to support user and service excellence Handle complaints and escalations when deviations in service delivery occur. Participates in on-going IT Service Operations and governance meetings Drive process excellence and continuous improvement Manage and coordinate Major Incident Management events. Ensure process is followed and responsible teams execute the required tasks per process. Manage stakeholder communications as needed. Perform other duties as assigned. Key requirements: ITIL Service V3 or V4 Demonstrated ability within a service desk environment Strong customer service ethic Strong presentation skills Ability to prioritize and quickly resolve issues Excellent verbal communication skills Excellent analytical and problem solving skills Effective prioritization and project management skills Ability to anticipate risks and devise solutions in the moment Strong team leadership skills Working knowledge of IT architecture, IT security, IT governance Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically. People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference. #LI-SG1 Reference: R57294

Oversee and manage the VAT processes within the Tax department.Provide expert advice on VAT matters to clients.Develop and implement strategies to minimise tax liabilities.Ensure compliance with all VAT regulations and reporting requirements.Work closely with team members to provide training and support.Communicate effectively with clients to understand their needs and deliver exceptional service.Stay updated on changes to VAT legislation and practices.Lead and motivate a team to achieve departmental goals.A successful VAT Specialist should have:Extensive knowledge of VAT regulations and practices.Proven experience in the professional services (accountancy practice) industry or HMRC Ability to lead a team effectively.Excellent communication and client management skills.Strong problem-solving abilities and attention to detail.A professional qualification in accountancy.

Manage and resolve complex employee relations issues.Conduct effective, thorough and objective investigations.Identify trends and recommend solutions to improve employee engagement and retain talent.Provide day-to-day performance management guidance to line management.Work closely with management and employees to improve work relationships.Provide HR policy guidance and interpretation.A successful ER Advisor should have:A CIPD Level 5 or strong working knowledge of UK employment law.Excellent understanding of HR practices, with demonstrable experience in a similar role.Ability to manage multiple priorities within a fast-paced environment.High level of integrity and professionalism.Strong problem-solving and decision-making skills.

Drive sales growth by identifying new business opportunities in the healthcare sector.Establish and maintain strategic partnerships with relevant stakeholders.Develop and execute strategies for market penetrationMonitor market trends and competitor activities in the healthcare industry.Collaborate with the sales team to meet and exceed targets.Provide insight and recommendations on product development based on market needs.Ensure adherence to industry regulations and company policies.Maintain a high level of customer satisfaction through excellent sales service.A successful Business Development Manager should have:Proven track record in winning new businessProficiency in sales strategies and market analysis.Excellent communication and negotiation skills.Ability to develop strategic relationships with stakeholders.Would be a benefit to have strong knowledge of the healthcare industryWould be a benefit to have sold into Human Resources departmentsThe ability to get to Slough (either by train or car) at least three times a week