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Vacancy Salary Competitive Vacancy Location Chadderton This is a {advertised permanent / temporary} , {advertised full time / part time} vacancy that will close in 25 days at 23:59 GMT . The Vacancy The Vacancy Job Description To act as the first point of contact, handling inbound & outbound telephone calls & electronic communication from customers & contractors in relation to managed contract work orders. Monitoring, triaging & actioning of Work orders in a prompt & efficient manner, ensuring accurate allocation of work orders & ensuring completion within agreed timescales. All actions should be mirrored in the system notes so that anyone looking at the job is aware of recent actions. Responsible for updating the client via weekly reports & occassionally conference calls when required. Dealing with escalations & chases in a prompt & professional manner. See work requests through from cradle to grave. Work as part of a team to deliver excellent service to the Customer. Joint responsibility of shared mailbox for the team as well as various checks & chasing outstanding jobs. Be able to work on own as well as in a team. Organise & prioritise work to maximise efficiency & achieve deadlines. Communicate fluently and confidentiality with colleagues, customers & Management. Ensure effective written & verbal communication of all critical operational issues where required. Comply with other reasonable management instructions. Must be able to work shifts from 08.30am - 5.00pm in office. The Company At City Building Engineering Services we firmly believe in a collaborative approach to doing business. By working together with our clients we find and deliver constructive solutions to their particular needs and requirements in a cost effective and efficient way. Our teams of dedicated professionals are passionate about what they do. This has allowed our client base to steadily grow, whilst maintaining a high percentage of repeat business. Throughout our six regional offices we operate nationally with a comprehensive in-house resource allowing the delivery of all aspects of a construction and engineering project from procurement and design through to project management, installation and maintenance. We pride ourselves in being ahead of the curve in regards to innovations, particularly in regards to energy saving, where we have planned, designed and installed many cost and energy savings initiatives. CBES is a subsidiary of the City Facilities Management Group.

Operations Administrator We are The National Logistics Academy. The UK’s leading Logistics learning and development organisation. The Academy supports and develops people to help change lives. As an organisation with 52 years of industry recognition, we work with some of the biggest brands in the country, including Aldi, AO and Wincanton. We have an exciting opportunity for an Operations Administrator within our apprenticeship department. This position is a full-time role, working 37.5 hours a week based in Middleton, Greater Manchester. The Role The purpose of the role is to provide excellent customer service by helping to ensure our apprentices are prepared for learning, progressing in learning and successful in learning. Your duties will include but will not be limited to: On-boarding and off boarding of learners booked on to programme by Providing remote support to ensure learners can complete on-boarding process in timely fashion. Capturing and recording all required learner details onto our learner management system Providing all links to learners to gain access to all required platforms. Engaging with the learner and employers to advise and answer any questions. Organising Initial Assessments for both Maths and English. Organising End Point Assessments Recording, updating and reporting on apprenticeship pipeline and enrolment progress. Ensuring submissions have been completed on government portals. Scheduling and monitoring of learner activities by Ensuring learners have the required activities scheduled and booked in line with their scheme of work. Updating the learner management system with learner progress Informing tutors of learner’s non-attendance. Monitoring learner activity and reschedule when necessary. Providing learners with joining instructions for activities. Handling incoming phone and email enquiries that come into the department. Job requirements Essential Skills/Knowledge/Qualifications Strong IT Skills Functional Skills Level 2 or above Good Customer Service Use your own initiative Good Organisation skills Good Telephone manner Ability to build relationships Proven experience within an administrator role Desirable but not essential Skills/Knowledge/Qualifications Maytas and Microsoft Teams knowledge – advantageous Knowledge of learner eligibility and enrolment – advantageous The package Salary - £21k - £22k per annum The National Logistics Academy Ltd is an equal opportunity employer and we welcome applications regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex and sexual orientation. This organisation is committed to safeguarding and promotes the welfare of all leaners and expects all staff to share this commitment. We also prioritise the safeguarding and welfare of all staff. The successful applicant will be required to agree to all necessary checks such as providing sufficient employment references and providing proof of the right to work in the UK. A Disclosure and Barring Service check will be carried out for all successful applicants. If this is the role you’re looking for please apply today! Please email your CV and cover letter to [email protected]