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Who is Nexus Point?Over the last 12 years, we’ve established our position as a market leader in the automotive software and web development sector by consistently creating powerful software solutions that deliver a competitive and innovative advantage for our customers.Our office environment is friendly, supportive and fast-paced. With our ever-growing client base, our service desk is a critical component to our organisation. Therefore, we are looking to expand this team to ensure our customers receive the very best service.Purpose of the roleThe service desk manager (SDM) is a critical role in any information technology service management (ITSM) operation. The manager is responsible for overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require.The service desk manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving. Customer Satisfaction and business reputation is paramount to the success of this role.Responsibilities will includeSome of your responsibilities will include: Coordinate the Client Service Team members in their daily duties of attending to clients who have raised tickets via Account Management or via the Service Desk. Facilitate and encourage excellent customer service culture in team members. Evaluate and assess service delivery performance metrics. Delegate specific service desk responsibilities to team members to create specialisation and increase service delivery pace. Review all client complaints, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions. Observe service desk operation techniques to determine how effective they are and implement new techniques when old ones are ineffective. Effectively manage, develop, and train the service desk team. Ensure that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved. Conduct and share results from the Client Service Team for monitoring the team's performance. Promote the Client Service Team / Service Desk with senior management and work to ensure that it is properly viewed as a core business asset. Coordinate and manage all relevant stakeholders, including the Client Service Team, customers, and other teams that are involved in Client Service operations. Carry out surveys on clients to weigh the level of service delivery in the company.Required skills & abilitiesTo be successful in this role, you will need the following skills and attributes: Ability to be proactive and manage own time scales / deadlines Be confident when communicating with senior management and stakeholders Be personable Hard working and self-motivated Be attentive/Have a high attention to detailHow to applyTo apply, send us a copy of your CV along with a cover letter and links to any previous work you have completed.Please email applications to [email protected]. We will respond to your application as soon as possible and let you know what the next steps will be.Job Types: Permanent, Full-timeSalary: £30,000.00-£35,000.00 per yearBenefits: Casual dress Company events Company pension Free parkingSchedule: 8 hour shift Day shift Monday to FridayApplication question(s): Applicants are required to work from our office in Winsford, Cheshire at least 1 day a week. Are you happy to submit an application based on these terms? Have you worked in a Service Desk / IT Service role previously? Do you have any experience/knowledge of software development?Work Location: Hybrid remote in Winsford

Practice NurseHigh Street Medical PracticeThe closing date is 31stOctober 2023Apply for this jobJob summaryPractice NurseWe are looking to expand our excellent Practice Nursing team. We are a friendly and growing surgery of 7000 patients based in a purpose-built building in Winsford.Practice Nurse experience is essential for this post.Salary: Depending on experience.Hours of work: Part timeWe are looking for an individual who demonstrates flexibility, good communication skills, and the ability to work well as part of a team as well as using their own initiative.This is an excellent opportunity to further develop your clinical skills. The successful candidate will be NMC registered with General Practice nursing experience. Our Practice Nurses work alongside our GPs and the other members of the clinical team to improve the overall health and wellbeing of our patients.Main duties of the jobYou would work collaboratively with the general practice team to meet the needs of patients in accordance with the policies, procedures and guidelines of the practice.Responsibilities:The successful candidate will have experience or receive the training needed to deliver the following duties: Chronic Disease Management Cervical screening Immunisations and injections Wound care Clinical record keeping Mentoring/supporting GPAs and HCAs where applicable Involvement in auditing and quality control Work according to the NMC code of professional conduct. The above is not an exhaustive list of duties and can be extended at the yearly appraisals in keeping with service development. Further training would be given as appropriate.About usHigh Street Medical Practice has a patient population of 7000 and is growing! Our current nursing team consists of Two Practice Nurses, and one GP Assistant. The clinical team are supported by a dedicated, supportive and friendly group of secretarial and administrative staff.What we offer:Flexibility of working to match the needs of the successful candidate and of the practice.A competitive salary.A comprehensive induction programme.6 weeks annual leave (pro rata) including bank holidays.This is an excellent opportunity to join an enthusiastic and friendly nursing team with opportunities to develop individual and team practices.Job descriptionJob responsibilitiesPlease see the attached job description.For further details please contact Tina Birkby, Practice Manager, [email protected] 01606 544130Person SpecificationQualificationsEssential BSC Hons Nursing HE Diploma Previous experience of working in General Practice.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.UK RegistrationApplicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).Employer detailsEmployer nameHigh Street Medical PracticeAddressDene Drive Primary Care CentreDene DriveWinsfordCheshireCW7 1ATEmployer's websitehttps://www.highstreetmedicalpractice.co.uk (Opens in a new tab)Job Types: Permanent, Part-timeSalary: £19.51 per hourExpected hours: 16 per weekBenefits: Bereavement leave Canteen Company events Company pension Cycle to work scheme Flexitime Free flu jabs Free parking On-site parking Sick paySchedule: Flexitime Monday to FridayAbility to commute/relocate: Winsford: reliably commute or plan to relocate before starting work (required)Experience: Nursing: 1 year (preferred)Licence/Certification: NMC (required) Driving Licence (preferred)Work Location: In personApplication deadline: 10/11/2023Expected start date: 02/01/2024

Main area Team Coordinator Grade Band 4 Contract Permanent Hours Part time - 30 hours per week Job ref 373-SMH1812 Site Vale House Resource Centre Town Winsford Salary £25,147 - £27,596 per annum (pro rata) Salary period Yearly Closing 23/10/2023 23:59 Job overview An exciting new Team Coordinator opportunity has arisen within the Cheshire & Merseyside NHS Talking Therapies Supervision Hub. We are passionate about advocating for best practice, building trust, collaborating with our stakeholders and promoting good staff health and wellbeing. Do you have extensive administration experience and are you looking for an exciting new challenge? This is a great time to join a dynamic team, who are helping to shape the future NHS Talking Therapies workforce in Cheshire and Merseyside. We’re seeking an exceptionally detail-oriented and personable Team Coordinator. We are offering a permanent part time post and the post holder will offer high quality administration/secretarial support to a growing team. This is a remote working post with some expectation that the successful candidate will attend in person meetings with the hub manager, team away days and mandatory training. Working closely with the Supervision Hub Manager the post holder will be expected to support the delivery of excellent standards within administration. The right candidate must possess leadership qualities, be able to take direction, build rapport with others, and have a talent for problem solving. They should also have a penchant for professional development, be person centred and genuinely care for staff wellbeing. Main duties of the job The post holder will work as part of the NHS Talking Therapies Supervision Hub and will be able to multi-task effectively, have superb communication skills and will remain level-headed in variety of forums. The post holder will be responsible for: Organising meeting and events Taking Minutes Maintaining databases/systems pertaining to the team/personnel operations Reviewing Operational Documents and Service Reports Central secretarial and administrative contact point for the team The role requires flexibility in communicating and consulting with a wide range of stakeholders at all levels, partner agencies across the county and maintaining regular contact with staff members who use the service. The team coordinator will be relied on to help grow our service. Working for our organisation Cheshire and Wirral Partnership NHS Foundation Trust (CWP) supports thousands of vulnerable people across Cheshire and Merseyside. We provide physical, mental health and learning disability services to a total population of around one million people. We offer a variety of roles at all levels, so whether you are just starting out in your career or you are looking to use your skills and experience in a new role, CWP is the right employer for you. Visit our ‘Working for us’ pages on our website to find out more about why you should choose CWP. CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences. We are proud to be a Disability Confident employer. We welcome applications from people who have direct experience of accessing our services. Detailed job description and main responsibilities Please download a copy of the job description for a full copy. Recruitment selection processes are based on competence (see Person specification) and values. To ensure that we continue to provide ‘Outstanding for Care’ (as recently been awarded by CQC), CWP recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it. Before applying, we encourage you to review the Trust’s Values and Behaviours which are ‘the 6 Cs’ Communication, Competence, Courage, Care, Compassion and Commitment. A ‘Guide to completing your application form’ can be accessed on the right side of this page under the job description. The Supporting Information Section in your application should therefore reflect your understanding of the Trust’s Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour. If your disability meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’ Please also inform the team if you have any special support needs to be considered as part of the interview and selection processes. All new clinical support staff will be required to have completed or working towards the Care Certificate (CWP In-house 2 day training to be completed within 6 months of start date). Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. Please note that DBS costs will be waived for applicants who are being recruited for COVID-19 reasons. You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies. Please see attached “Update Service Applicant Guide” document for further information. New entrants to the NHS will commence on the minimum of the scale stated above. Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date. If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100 and quote the vacancy reference number. Good luck with your application. We hope to welcome you to Team CWP very soon. Person specification Qualifications Essential criteria BTEC Business or Administrative diploma or equivalent level of knowledge RSA III or equivalent Educated to an appropriate standard of the English Language to undertake the job role (e.g. GCSE Level) Desirable criteria European Computer Driving Licence Certificate Knowledge Essential criteria Working knowledge of software programmes e.g. Microsoft Office Desirable criteria Audio typing Note Taking experience Advanced Excel and/or database maintenance expertise Experience Essential criteria Significant experience working as an administrator or secretary Experience of working as an effective member of a team in an office environment Experience of producing documents to a high standard of presentation with good accuracy Knowledge and understanding of Data Protection Act Desirable criteria Experience of managing the workload of others Directly manage and supervise people previously in some capacity. Knowledge and experience of medical, psychological and/or mental health services Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Rachel Blair Job title Supervision Hub Manager Email address [email protected] Telephone number 07585 995 990