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We are looking for a mix of experienced carers, who can bring their skills and experience to our team, and are also looking for those who haven't worked in care before but looking for a change in career and want to provide high quality care and support for people. We cover Nantwich, Audlem, Sandbach, Alsager and the surrounding villages.So what is it like working in care? It's learning about the person and their conditions to ensure we provide the care they need as an individual. It's also helping people with their hobbies and social interactions. We provide all the training needed, you just have to genuinely care.Benefits of becoming a care assistant with SureCare are: Overall we are rated Good with the CQC and rated Outstanding in Caring - you can help us achieve Outstanding overall. Hourly rates: 12.60 for weekdays, 13.70 for evenings (after 6pm) and for weekends. Paid travel time for travelling between clients homes, on average 5 to 10 minutes only. Paid mileage in addition to paid travel time. Bank holidays: 18.90 in the day and 20.55 after 6pm. Christmas Day and New Year’s Day are both paid at double time. A range of different shift patterns to suit a work/life balance, which can include mornings, afternoons, evenings and weekends. Regular shifts to build relationships with clients. Know your rota in advance with no surprises allowing you to plan your home life around your work life. Exciting opportunities for career progression in our growing branch. Free Blue Light Card giving access to 1000's of online and high street discounts. Annual loyalty bonus which increases each year (conditions apply). Refer a friend bonus scheme - 250 when they pass probation and another 250 after they've worked a year. Workplace pension scheme. To be part of a company which is highly rated on both Google and homecare.co.uk, the country's leading home care review website.We care both about our clients and our team members and have created a great culture to work in. We now want other like-minded people to join our fantastic team. One team member recently said: I really enjoy working at SureCare. I feel well supported by a great management team who always ensure that we provide the best care for our lovely clients. Having worked for other care companies SureCare are by far the best with excellent rates of pay and hours to suit a good work life balance. You do not need to have previous experience in care as we provide full training: Firstly our in-house induction course to introduce you to care, covering many aspects including safeguarding, and provides practical hands on training for things like basic life support, medications and moving people safely. Then you will shadow runs to see how care is delivered by our experienced carers. Then you are observed delivering care to give you the support until you feel confident to go onto the rota on your own or as part of a double handed team.You will also be supported to complete the Care Certificate and will have access to our wide range of e-learning courses. As you progress you will have the opportunity to complete NVQs in care and specialise in particular areas of care that you enjoy the most.We can only currently take on female carers as this is what our clients have requested. You will need a car due to the locations of our clients, although travel between clients homes averages around only 5 to 10 minutes.

Are you a technical member of a service desk team looking for that next step in your career, to play a pivotal role in the IT service and support of this industry leader? Are you wanting to stretch yourself and see different aspects of IT?My client is one of the largest privately owned property companies in the country. Working from their head office, they are currently looking to make an addition to their IT Department , in the form of an IT Support SpecialistAs an IT Support Specialist, you will be joining a busy team responding to Incident and Service Request processes for both Head Office users and external regional office users. This role will require a team player within a dynamic and varied support background with the individual reacting to support calls in a calm and process driven methodical manner. Knowing when matters are business-as-usual IT support and when to escalate matters to other senior members of the IT team.It is an exciting time to join the IT Service Desk, my client's IT estate is undergoing a major digital transformation. They're currently in the middle of moving towards an entirely cloud-based infrastructure which includes Microsoft Office 365 and Azure computing.My client relies on the IT department to ensure that their network and infrastructure are secure, connected and well supported. They're looking at the latest technologies to bring their workforce closer with enhanced infrastructure and software tools such as Microsoft’s M365 collaboration tools. All this relies on good available hardware and a great IT Service Desk.The IT department has three major areas of strategy, which include secure governance of systems, continuous improvement of the infrastructure, and functionality / availability of the systems overall. Beyond that, technicians within the IT department work internally and openly on computer software applications and hardware for support. They all play their part to allow the business to be successful.Main Responsibilities You will be responding to the Incident and Service Request processes for both Head office users and external regional office users. Reacting to support calls in a calm and process driven methodical manner. Knowing when matters are business-as-usual IT support and when to escalate matters to other senior members of the IT team. Responsible for resolving escalated technical support queries, applications and services across all sites, including end-user computing. Ensuring support for existing and emerging technology, including providing technical advice to delivery teams along with comprehensive documentation. This role bridges the gap between BAU (Business as Usual) and third line technical project resource.Main Technology Focus Microsoft 365 delivery Cisco Meraki deployment and support Active Directory administration on-premise and Azure AD PowerShell scripting and task automation Microsoft Windows 10 advanced support Microsoft Windows Server 2016 / 2019 Networking principles and troubleshooting, good understanding of LAN & WANSkills Required Customer service engagement - You can engage customer service functions, including responding to issue reports, the reporting of service calls, information requests, access rights and reporting on how a call came in and what was its path through the team. Ownership and initiative - You can take ownership of problems and proactively resolve technical issues, ensuring that technical solutions continue to meet business requirements. You take full accountability for actions taken and decisions made. Ensure team accountability and issues are shared or escalated with the IT Support Manager. Technical understanding - This knowledge underpins your ability to deliver the responsibilities and tasks for the role to ensure that you can apply the breadth and depth of technical knowledge you need. You stay abreast of industry developments to make cost effective use of new and emerging tools and technologies.The Person Previous experience in a similar support role Experience and success in being a team player in a busy Service Desk function delivering Prior experience/knowledge of ITIL processes would be beneficial. Good people and customer service skills. A confident, friendly and open manner A great communicator with an excellent telephone manner Excellent organisational skills Calm and methodical with the ability to prioritise and problem solve Motivated and has the ability to work under own initiative Smart appearanceSalary and BenefitsThe salary for this role is between £28,000 - £33,000 per annum, plus fantastic company benefits including ongoing development and support, free onsite parking, generous holiday allowance, Christmas shut down, generous company pension, and more.This is a fantastic opportunity to join a business where you will be valued from day one; the staff turnover within the company is extremely low and many who work within the business have worked there for over a decade. Due to the company location, having access to your own transport is essential.Job Types: Permanent, Full-timeSalary: £28,000.00-£33,000.00 per yearBenefits: Company pension Free parking Life insurance On-site parkingSchedule: Monday to Friday No weekendsWork Location: In person

Role: Service Desk Analyst Salary: £25,000 - £27,000/yr plus benefits Job Location: Chorley/Wrexham About the role Come join our thriving Service Desk at Elite Group. We are looking for a technical expert with a strong focus on client service, outstanding communication skills, and the ability to excel both as an individual contributor and as a collaborative team member. Your role will encompass responding to customer support requests, troubleshooting IT problems, and performing basic system administration tasks both remotely and on-site. In this fast-paced position, you'll play a crucial role in ensuring the smooth operation of our service desk, contributing to the exceptional customer experience Elite is renowned for. A day in the life of a Service Desk Analyst at Elite looks a little like this: Provide technical support to clients via phone, email, or remote desktop tools. Diagnose and resolve hardware, software, and network issues for clients. Monitor and maintain clients' IT infrastructure, including servers, switches, routers, and firewalls. Perform routine maintenance tasks such as software updates, security patches, and system backups. Ensure that client systems are up-to-date with the latest security patches and updates. Collaborate with 1st line support teams and, when necessary, escalate issues to 3rd line engineers or vendors. Role requirements A customer-centric approach to providing support, ensuring end-users receive a positive experience. Strong verbal and written communication skills to interact effectively with end-users and team members. Strong problem-solving skills to diagnose and resolve hardware and software issues quickly. Effective time management and prioritisation skills to handle multiple support requests efficiently. Strong relationship building skills for collaboration with colleagues in IT and other departments to resolve complex issues or implement projects. Excellent attention to detail to ensure the information being shared is always accurate, reliable, and right the first time. Here’s why you’ll love it at Elite Our vision is to be the leading sustainable Managed Services Provider (MSP) delivering world class Customer Experience (CX) and Digital Transformation solutions. And, when it comes to support, we are always looking for new ways to help our team grow and develop. Our values allow us to nurture a supportive company culture and retain a dedicated workforce through valuing our team’s hard work, empowering each other to do our best, whilst staying humble and having compassion. We will invest in your learning and celebrate your successes by recognising and rewarding your hard work. Some of our company benefits include: 25 days holiday + bank holidays + 1 volunteering day Your Birthday off Hybrid working Enhanced Maternity & Paternity Leave Employee loyalty rewards Accredited Investors in People organisation Regular company events Plenty of scope for progression and opportunities for training – technical and management Achievement celebrations & rewards Medical schemes and cycle-to-work initiatives Mental wellbeing and financial wellbeing support Check out our careers hub for more info on our benefits! #WeAreElite Job Overview Job Title Service Desk Analyst Job Reference OSSD05 Employment Type Permanent Industry IT and Internet Location Chorley, Lancashire Date Posted 6 days ago Contact Details Job Reference OSSD05 Name Elite Group Email [email protected] Phone 07900741750

Technical capability with great communication skills – that’s what it takes to be a successful on-site IT Support Technician. If that sounds like you – and you can commute to the Middlewich area – read on!You’ll need a range of IT skills for this one, including application support and troubleshooting hardware and connectivity – at 1st and / or 2nd line level.A busy and growing IT MSP business is looking to add 2 new members to its support team, to be based on site close to the Middlewich area. If you’ve worked in the education sector – this is definitely up your street - it would be distinct advantage if you have worked in a school, college or university.The role will be Monday to Friday working on-site, 8am til 4pm hours serving as the 1st Fix specialist as well as coordinating escalations to a service desk back at head office.You will be a friendly, approachable and accommodating presence around the site – with a solution orientated approach, able to manage expectations in a fast-paced environment.Desirable Skills and Experience:- Knowledge of Microsoft Servers and core components.- Basic Networking knowledge.- DHCP, DNS- PC diagnostic Skills- Windows Server and Desktop operating systems.- Knowledge of Active Directory, AAD,- Office 365, Teams, Google Classroom- Firewall and Filtering- Desktop Deployment (WDS, MDT, SCCM)- Perform hardware repairs when needed.- Maintain asset logs of equipment- Create and update processes and procedures- Share job responsibilities and knowledge within the Team.- Ensure a clean and organised working environment.The role will be dependant on an appropriate DBS and would ideally suit a driver, as you may be moving between sites with occasional visits to Head Office, still located in East Cheshire.Job Types: Permanent, Full-timeSalary: £25,000.00-£27,000.00 per yearSchedule: Monday to FridayAbility to commute/relocate: Middlewich, Cheshire: reliably commute or plan to relocate before starting work (required)Education: GCSE or equivalent (preferred)Experience: Technical support: 1 year (preferred) Customer service: 2 years (preferred)Work Location: In person

Hammonds of Knutsford, a leading wine and spirits wholesaler, is seeking a highly skilled and motivated IT Assistant to join our dynamic team. In the position, you will play a crucial role in supporting and maintaining our information technology systems. The ideal candidate will have solid knowledge and expertise in PHP, JavaScript, jQuery, HTML, and CSS. Familiarity with MySQL and Bootstrap 5 is also desirable.Key Responsibilities:· Develop and Maintain: Develop and maintain web applications, websites, and internal systems using PHP, JavaScript, jQuery, HTML, and CSS.· Database Management: Work with MySQL databases, ensuring data integrity and security.· Frontend Development: Design and enhance user interfaces using Bootstrap 5 to create responsive and visually appealing websites and applications.· Troubleshooting: Diagnose and resolve technical issues promptly to minimize downtime and maintain system performance.· Collaboration: Collaborate with cross-functional teams to gather and understand requirements, and implement effective IT solutions.· Documentation: Create and maintain comprehensive documentation related to IT processes, procedures, and applications.Qualifications and Skills:· Solid knowledge and experience in PHP, JavaScript, jQuery, HTML, and CSS.· Familiarity with MySQL and Bootstrap 5 is a plus.· Strong problem-solving skills and attention to detail.· Excellent communication and interpersonal skills.· Ability to work well independently and in a team environment.· Prior experience in a similar role will be advantageous.· IT-related certifications will be a plus.Job Type: Full-timeSalary: £22,000.00-£25,000.00 per yearBenefits: Casual dress On-site parkingSchedule: Monday to FridayAbility to commute/relocate: Knutsford: reliably commute or plan to relocate before starting work (required)Education: GCSE or equivalent (preferred)Experience: Technical support: 1 year (preferred) Customer service: 1 year (preferred)Work Location: In person

TitleService Desk Analyst (2nd Line)LocationChorleySalaryUp to £28,000DescriptionOur client is a thriving MSP based in Chorley that is recruiting for an experienced Service Desk Analyst to join their growing team. Within this role you will be providing support and troubleshooting issues as part of the 2nd Line Support team.This MSP is constantly expanding its client base, allowing you to work in an exciting and varied role.You will ensure that customers receive the highest possible level of service by finding solutions to technical problems, managing incidents and keeping up with industry trends.RequirmentsAlthough you don't need to tick every box on this list, you must have experience working in IT Support, ideally for an MSP. Experiance working in a 2nd Line Support role Experience in monitoring and maintaining systems and networks Experience with Installation and configuration of systems Experience in diagnosing faults in both hardware and software Experience in solving technical and application issues by phone, email or in-person Ability to walk clients through troubleshooting steps Experience in re-fitting and/or replacing client hardware Experience in supporting updates and roll-outs for client applications and training of users as needed Ability to work with SLAs Ability to prioritise and manage multiple open tickets Ability to establish good working relationships with clientsNext StepsPlease apply with a copy of your CV.Job Type: Full-timeSalary: Up to £28,000.00 per yearBenefits: Company pensionSchedule: Monday to FridayAbility to commute/relocate: Chorley, Lancashire: reliably commute or plan to relocate before starting work (preferred)Application question(s): Do you have experience working for an MSP?Experience: 2nd Line Support: 1 year (required)Work Location: In personReference ID: IT223

Control Group International are specialists in the specification and installation of integrated electronic systems predominantly to the commercial market. The Helpdesk Executive role is a highly responsible position which requires someone who has the ability to effectively manage client expectations, take ownership of tier 1 (remote support) to tier 3 (action a field engineer to site) calls, and support cases/faults ensuring the effectiveness of client systems, and enhancing the company’s excellent reputation.This role is based in the UK, ideally close to our headquarters in Bollington, however we will consider a hybrid role for the right person.Job Description:Key Responsibilities of the role include:Whilst the exact responsibilities will vary, the main duties of the role can be summarised as follows: To maintain a high degree of customer service for all support queries and adhere to good service management principles. To take ownership of user problems and be proactive when dealing with user issues. To log all calls on our support desk software and manage the ticket system effectively. Deal with administrative activities professionally and in a timely manner. Liaise with field engineers, installation programs, maintenance and warranty programs.Required knowledge & experience: Ability to communicate Basic knowledge of windows 7 and 10 Strong customer service skills and ability to manage client expectations Ability to identify Customer Needs and Challenge Ability to meet deadlines Being influential, confident and motivated Being logical, decisive and independent Ability to handle potentially stressful situations Excellent IT skills Minimum 1-2 years experience in a similar helpdesk/IT support roleDesired but not essential: Previous experience of cctv, access control and AV systems Able to utilise TeamViewer to resolve client queries Additional language speaking would be advantageous, specifically Spanish, Italian or GermanJob Type: Full-timeSalary: Up to £26,000.00 per yearBenefits: Additional leave Casual dress Company events Cycle to work scheme Life insurance On-site parking Referral programmeSchedule: Monday to Friday Weekend availabilityExperience: Help desk: 2 years (required)Language: German (preferred) Italian (preferred)Work Location: In person

05 / 10 / 2023 IT 1st Line Support Apprentice Location: Chorley Position: IT 1st Line Support Apprentice Employment: Monday – Friday between the hours of 09:00 – 17:30 Salary: £10,296 per annum Post Date: 05 / 10 / 2023 Are you passionate about starting a career in the dynamic world of IT? Churchill Support Services is offering an exciting opportunity for a 1st Line IT Technician Apprentice to join our skilled IT team. This role is perfect for individuals who want hands-on experience and practical training in the IT industry. About us Churchill Support Services are of the UK’s leading Security and Facilities Management Companies. Our people are what make us stand out amongst our competitors and this is why we ensure that our people’s wellbeing is at the forefront of everything we do. We consistently strive to offer a working environment that makes our employee’s feel valued and motivated. Whilst offering competitive rates of pay, we also consider other factors, such as work/life balance, training and career opportunities. We succeed because we employ people who share our Company’s Virtues and put People First, displaying Passion in everything they do and showing Humility when it counts the most. Duties and Responsibilities Offer first-line technical support to end-users via phone, email, or in-person, troubleshooting and resolving hardware and software issues. Manage user support requests in a helpdesk ticketing system, prioritizing and resolving issues within defined service level agreements. Assist in conducting user training sessions to educate on basic IT procedures and best practices. Perform hardware and software maintenance tasks, ensuring proper inventory management and reporting faulty equipment. Collaborate with the network team to troubleshoot connectivity issues and support network device setup. Contribute to maintaining up-to-date IT documentation and knowledge base to facilitate efficient problem-solving. Follow established IT security protocols and policies, ensuring data protection and reporting potential security breaches. Stay updated with emerging technologies and industry trends, participating in professional development activities. Requirements Minimum of GCSEs or equivalent qualifications in Mathematics, English, and IT. Good understanding of computer hardware, software, and operating systems. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Customer service-oriented approach with a patient and empathetic attitude. Ability to work independently and collaboratively within a team. Strong organizational skills and the ability to prioritize tasks. Adherence to confidentiality and data protection policies. Flexibility to adapt to changing priorities and handle multiple tasks simultaneously. If you’re eager to kickstart your IT career and have a genuine passion for technology, this apprenticeship offers an excellent opportunity to learn and grow within a supportive environment. Churchill Support Services is a renowned security and facilities management organisation ranked as the UK’s top ACS approved company, we invite you to apply today. Join our team and be a part of our commitment to excellence in the industry. Full Name * Telephone Number * Email Address * Address Line 1 * City * Country * Post Code* Please check the boxes to the following questions* Has SIA License Is eligible to work in the UK Has full UK driving licence Has own transport Position interested in* How far are you willing to travel? * —Please choose an option— Within 5 miles Within 10 miles Within 15 miles Within 20 miles More than 20 miles Personal Statement Additional Comments CV* yes Please tick this box if you are happy for us to keep your CV on file and contact you regarding any vacancies which we think you may be suitable for

Role: Account Manager – IT Infrastructure Services Salary: £50,000 / yr, plus commission scheme and benefits Job Location: Chorley/UK/Hybrid About the role We are looking for a Technical Account Manager to join our dynamic and expanding IT sales team. This role requires an individual with previous experience and knowledge of IT infrastructure solutions and services, who loves working with customers and building long-term relationships. If you have a customer-focused attitude, with experience building account development plans and presenting clients with products and services that support their business challenges, read on! A day in the life of an IT Infrastructure Account Manager at Elite looks a little like this: Proactively engage and manage and own your customers with a focus on genuinely helping their businesses. Your role is to assist the customer by leveraging detailed knowledge of their business, key stakeholders, and main objectives. Successfully retain and grow your customer base by working closely with the internal teams to provide exceptional service, customer support, and new solutions. Preparing presentations, detailed proposal documents and commercial analysis for opportunity bids. Proactively communicate with your customers about new technology solutions and IT products and services, identify needs or potential needs, encourage renewals, and following up on potential leads. Role requirements Excellent knowledge of IT Infrastructure products and services, particularly:- HPE Compute (Proliant, Greenlake etc.) HPE Storage (Alletra, Nimble, Greenlake etc.) HPE Aruba Networking HPE Smart Portal (Smart Quote, Deal Reg etc.) VMware server virtualisation solutions Veeam Backup & Recovery solutions Cisco Networking Cisco Merak Networking & SD-WAN solutions Wifi solutions (Unify, Cisco Meraki etc.) Watchguard Firewalls Microsoft Server Product Stack & Licencing - Windows Server, Active Directory, Hyper-V, SQL Server, Exchange Server etc. Microsoft Azure platforms/licencing, including Azure Backup & Azure Site Recovery. Microsoft 365 & Microsoft Azure platforms/licencing. Demonstrable experience and a proven track record of successful IT account management and account development. Previous experience in developing ongoing working relationships with customers to achieve KPI’s and sales targets. Full valid UK driving license as there is a requirement to travel regularly throughout the UK to visit customers. Here’s why you’ll love it at Elite Our vision is to be the leading sustainable Managed Services Provider (MSP) delivering world class Customer Experience (CX) and Digital Transformation solutions. And, when it comes to support, we are always looking for new ways to help our team grow and develop. Our values allow us to nurture a supportive company culture and retain a dedicated workforce through valuing our team’s hard work, empowering each other to do our best, whilst staying humble and having compassion. We will invest in your learning and celebrate your successes by recognising and rewarding your hard work. Some of our company benefits include: 25 days holiday + bank holidays + 1 volunteering day Your Birthday off Hybrid working Enhanced Maternity & Paternity Leave Employee loyalty rewards Accredited Investors in People organisation Regular company events Plenty of scope for progression and opportunities for training – technical and management Achievement celebrations & rewards Medical schemes and cycle-to-work initiatives Mental wellbeing and financial wellbeing support Check out our careers hub for more info on our benefits! Job Overview Job Title Account Manager - IT Infrastructure Job Reference SQSAMIT Employment Type Permanent Industry Telecommunications Location Chorley, Lancashire Date Posted 9 days ago Contact Details Job Reference SQSAMIT Name Elite Group Email [email protected] Phone 07900741750

Job Description IT Support Apprentice – Bonis Hall, Prestbury Ghosts. A swimming pool. Two mischievous kittens. At McCann Manchester, it’s fair to say we’re a little different. Here the people make the agency, they are what makes our work so unique. We’re a creative agency spread across eight acres of countryside in Cheshire, and - the rumours are true - we also have a pub, bistro and gym all on-site. McCann Manchester is a big family - the largest integrated agency in the UK in fact. We work with some of the UK’s most interesting brands and we’re supported by an inhouse IT team which is looking to recruit an IT Support apprentice. This role will consist of a mix of on the job training and classroom learning with our training partners Now Skills and you’ll come out of it with a British Computing Association accredited qualification, as well as hands on experience and a salary to boot. Role Working with the IT team and reporting to the Head of IT, you will be responsible for providing for the agency 1st line support, working up to 2nd line support. This apprenticeship will give exposure to IT Service Management and hands on support of agency IT environments. Main Duties Understanding the Agency Understand McCann Manchester culture and practices. Understand the roles and responsibilities of other Agency departments and build effective relationships with the wider Agency. Core Responsibilities Handling incoming IT Support calls, email, and messages from agency staff to raise requests and log incidents. Accurate call logging, providing details of issues to team members for troubleshooting and resolution. Where appropriate, resolving issues promptly and efficiently with the use of sound technical trouble shooting. Escalation of tickets to the appropriate team member to ensure they are dealt with efficiently. We are looking for Confidence to communicate with the team and the wider agency. Competency with the Office 365 Suite. Awareness of Mac and PC computers, software, and operating systems Awareness of Windows Server. Awareness of Adobe Creative Cloud. Awareness of IT Security and Data Protection. Knowledge of common smartphones and tablet operating systems. Willingness to shadow or be shadowed by other team members. Able to work as part of a team. In addition to the duties and responsibilities listed, the job holder is required to perform other duties as assigned by their manager from time to time. Behaviours and competencies We are looking to for good communicators who are approachable, aren’t afraid to roll up their sleeves and get involved and are able to approach problems logically. You must be calm and self-assured, willing to learn and able to work with a team under the supervision of a Manager. The McCann IT department supports around 400 users in Manchester and is a critical business function that enables McCann Worldgroup to operate at peak performance. As a team we take pride in our work and aim to always provide high availability of company systems, a prompt and professional IT service, reliable IT knowledge, competency, and trust. McCann Worldgroup is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. #LI-AM1

JOB DESCRIPTIONHours:Monday 7am - 4pmTuesday 7am - 4pmWednesday 7am - 4pmThursday 7am- 4pmFriday 7am - 4pmLocation:Cumberland House SurgeryWaters Green Medical CentreMacclesfieldResponsible to:Practice PartnersAccountable to:Practice ManagerReports to:Office ManagerJob Summary:· To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.· To act as a focal point of communication between patients, doctors and other medical staff.· Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.· Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice staff.Principal Duties and Responsibilities· Process appointment requests from patients by telephone and in person· Receive patients and direct to appropriate surgeries· Deal with visit requests· Registration of new patients and temporary residents· Process patients change of address· Process repeat prescription requests in accordance with practice guidelines· Handling, receipt and efficient filing of prescriptions· Accepting and dispatching specimens to hospital· Have a full understanding of the appointment system· Have a clear understanding of telephone systems, daytime and out of hours· Computer data entry – processing and recording information in accordance with practice procedures· Scanning of mail and post as appropriate· In accordance with the weekly room plan ensure all doctor/nurse room signs are displayed correctly on doors and in waiting rooms· Taking messages and passing on information· Provide cover for members of the reception team during periods of sickness and annual leave.2. Other Tasks· Monitor notice boards and leaflets and ensure they are kept up to date and tidy with relevant patient information· Maintain a safe and tidy reception area· Processing and distributing incoming and outgoing mail· Filing and retrieving paperwork· Photocopying and faxing as necessary· Ensure the appropriate ordering of reception stationery and supplies, and ensuring the consulting and treatment rooms are regularly supplied with relevant items· Providing clerical/administrative assistance to the practice including typing, filing, photocopying· Receiving payment from patients, issuing of receipt and banking of cash· Understand security systems – alarms and fire procedures· Chaperone the doctor if required· Unlocking and locking of the building and general security· Switch telephone to and from out of hours service at the beginning and end of each day· Liaise with other members of the primary health care team, outside agencies and practice volunteers as required. Any other delegated duties considered appropriate to the post. This job description is not exhaustive and may, from time to time, vary with the requirements of the practice. You will be notified of any such changes.· Immunisation target reports· Paperwork and appointments for clinics as needed.· Recording of mammogram results· Reports from school health· Cervical smear administration· Prescriptions· Assistance in paediatric clinic· Scanning cover· Post and emergency reception cover· Ad-hoc telephone cover for the admin and secretarial team· Ad-hoc early morning reception cover· Receiving, recording and distributing incoming faxes Any other delegated duties considered appropriate to the post.3. Reception Responsibilities· Have a clear understanding of telephone systems, daytime and out of hours· Take part in all reception duties as part of the reception team· Unlocking and locking of the surgery and general security· Put in place all necessary signs on consulting doors and in waiting rooms ready for surgeries and clinics· Have a working knowledge of all software and hardware· Liaise with other members of the primary health care team, outside agencies and practice volunteers as required.· Have a full understanding of appointment system.4. Other Tasks· Monitor notice boards and leaflets and ensure they are kept up to date and tidy with relevant patient information· Maintain a safe and tidy reception area and provide or organise “hands on” emergency maintenance and cleaning as required· Co-ordinate with representatives from the patient participation group· Participate in audit where appropriate.· Understand security systems – alarms and fire procedures· Act as a central source of information· Any other delegated duties considered appropriate to the post.5. Special Requirements for the Post· An understanding, acceptance and adherence to the need for strict confidentiality· Numeracy skills.· Reception skills and relevant experience· People management skills· Ability to use own judgement, resourcefulness and common sense· Flexibility of working hours· Excellent communication skills· Good keyboard and computer skills· Ability to work without direct supervision and determine own workload priorities6. Special Requirements for the PostConfidentiality· In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will response their privacy and act appropriately.· In the performance of the duties outlines in this job description, the post-holder may have access to confidential information relating to patients and their carers practice staff and other health care workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.· Information relating to patients, carers, colleagues, other healthcare workers for the business of the practice may only be divulged to authorised person in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.7 Health & Safety· The post-holder will assist in promoting and maintaining their own and other’s health, safety and security as defined in the practice Health and Safety Policy to include: -· Using personal security systems within the workplace according to practice guidelines.· Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks.· Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.· Reporting potential risks identified.8 Equality and Diversity· The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include: -· Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation.· Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.· Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.9 Personal/Professional Development· The post-holder has a responsibility to develop themselves and contribute to the development of others10 Quality· The post-holder will strive to maintain quality within the practice and will: -· Alert other team members to issues of quality and risk.· Assess their own performance and take accountability for own actions, either directly or under supervision.· Contribute to the effectiveness of the team by reflecting on own ad team activities and making suggestions on ways to improve and enhance the team’s performance.· Effectively manage own time, workload and resources.11 Communication· The post-holder should recognise the importance of effective communication within the team and will strive to:· Communicate effectively with other team members· Communicate effectively with patients and carers· Recognise people’s needs for alternative methods of communication and respond accordingly.· This will involve developing and maintaining communication with people about difficult matters and/or in difficult situations12. Environment:The post-holder needs to be aware of Waters Green Medical Centre impact on the environment and be vigilant and pro-active in ensuring staff adhere to management policies and procedures i.e. recycling, waste management, use of vehicles etc.13. Rehabilitation of Offenders Act:This post is not exempt from the Rehabilitation of Offenders Act 1974 therefore you are only required to declare any convictions you have which are not ‘spent’ under the act.14 Flexibility:The list of duties in this job description is not exhaustive and is intended to outline the main activities of the postholder. Duties and responsibilities may be subject to change taking into account the development needs and following full discussion with the postholder.Cumberland House Surgery requires Standard Disclosure through the Criminal Records. Bureau for this post to ensure suitability for employment.WATERS GREEN MEDICAL CENTRE OPERATES A NO SMOKING POLICYJob Types: Permanent, Full-time, GraduateSalary: From £10.45 per hourBenefits: Sick paySchedule: Holidays Monday to Friday No weekendsCOVID-19 considerations:All staff and patients need to wear a face mask.Hand sanitizer is available throughout the building.There are screens on the reception desk.Ability to commute/relocate: Macclesfield, Cheshire: reliably commute or plan to relocate before starting work (required)Experience: Medical Receptionist: 1 year (preferred) Reception: 1 year (preferred)Work Location: In personApplication deadline: 27/10/2023Reference ID: RECPN/2023Expected start date: 06/11/2023

Wilmslow – Full time Legal Secretary required for our busy Wilmslow office. The role will involve a mixture of Conveyancing, Family, Private Client & Mental Health work. The successful applicant’s duties will include; To provide reception, secretarial and administrative support to fee earners at the Wilmslow office, to include managing and maintaining files from opening to archiving. Handling telephone enquiries, making appointments and taking messages Producing letters and legal documents, including court forms and statements Dealing with land registry applications Audio typing Copying, scanning and faxing and other general administration work. Skills required; Strong typing skills Some legal secretarial experience is preferred Competent in the use of Microsoft Office A good standard of education and strong verbal and written communication skills Excellent time management and organisational skills with the ability to work to deadlines The ability to work on one’s own initiative The successful applicant will be required to work as part of a team Please apply by CV and covering letter to Danielle Tysall at 43-51 Wellington Road South, Stockport SK1 3RX

Job Description Medical Secretary Location: Euxton Hall Hospital, Chorley Hours: 30 hours, Full-time Salary: Depending on experience + Benefits Summary: Euxton Hall Private Hospital is one of Lancashire's leading private hospitals situated on the outskirts of Chorley but close to Preston and Wigan with easy access to the M65, M6 and M61 motorways. The facility offers 32 beds all with en suite facilities to ensure complete privacy and by investing in advanced medical technology offers a wide range of treatments and services. On site there are two fully equipped ultra clean air theatres, an endoscopy and small treatment room. The hospital specialises in orthopaedic procedures offered such as arthroscopy, hip, knee replacement and upper limb surgery and offers rapid access to Breast Care services. The role: At Ramsay Health Care UK, we know our people are our most important asset. Join our busy team of medical secretaries and you can develop a rewarding career helping to provide patients with the best care. Your main task will be supporting our consultants with fast and precise record creation which is so important to the smooth running of patient management. You will be expected to multi-task across a range of secretarial duties; offer good judgement in escalating issues, prioritising jobs, highly accurate typing, as these tasks all play an important part of your role. You’ll be valued for your skills and expertise and have the chance to build on them through our Ramsay Academy, too. What you will bring with you Excellent IT skills and accuracy Audio typing experience – desirable not essential Experience of multi-tasking and working to strict deadlines Excellent verbal and written communication High attention to detail Background knowledge or experience with medical terminology – highly desirable Benefits Contributory pension scheme Attractive enhancement rates for permanent and bank work: 30%–100% for evenings, weekends and Bank Holidays 25 days’ annual leave plus eight Bank Holiday days Family friendly policies including enhanced parental leave Private healthcare and life assurance Free uniform and DBS check Free onsite parking and a subsidised staff restaurant Access to our employee discount programme Wellbeing Centre and access to 24/7 employee assistance line Long service, employee recognition and appreciation awards Access to the Ramsay Academy giving you genuine opportunities to grow, develop and specialise in your career About us We’re Ramsay Health Care UK. With 35 hospitals, 7,600 staff and 200,000 patients treated every year, we’re one of the leading independent healthcare providers in England. We deliver a wide and comprehensive range of specialised clinical services from routine to complex surgery, day case procedures, cancer care, diagnostic services and physiotherapy. In addition, we also have our three standalone decontamination units which are essential to supporting our clinical outcomes. 94% of our facilities are rated ‘Good’ by the CQC, and we are extremely proud of the high quality of our staff as well as excellent relationships with doctors and our strong, longstanding partnership with the NHS. We’re part of a global hospital group with over 50 years’ experience that operates in 11 countries across the world. As people caring for people, our ethos helps make a huge difference in the lives of millions. We know that our people are our most important asset to our organisation, and are the key to our success and continuing growth. We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check. We reserve the right to close our adverts prior to the announced closing date to ensure a quality recruitment process. We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. We encourage all Ramsay employees to participate in public health vaccination programmes including flu and Covid 19. We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

Department: Apprenticeships , Finance Location: Hybrid working, Wilmslow, Cheshire Salary Range: Competitive Salary plus 33 days holiday, Life Assurance and other great Company benefits Contract Type: Fixed Contract We love what we do, we’re proud of our brand and excited for the future. TrustFord is the largest Ford dealership in Europe and part of the Ford Motor Company. One of the most famous brands in the world, we have a long history to be proud of and a secure and exciting future to look forward to. We love what we do – whether that’s working with incredible cars and vehicles, driving the standard in customer care, or helping our business invest and innovate in new areas. Join our team as a 1st Year Apprentice Sales Administrator and you will help us to drive the standard in customer care. Whilst learning and developing your skills in an administrative capacity, you will be working towards a recognised industry qualification. You will learn how to process customer files and invoices, how our stock information is kept up to date as well as maintain records and an accurate filing system. As a successful business with over 3,000 colleagues in the UK alone, you can be assured of a great career with us. Are you a team player? Are you looking to start your career in the Sales department? Can you demonstrate drive, commitment and enthusiasm? Do you have the ability to listen and learn from your colleagues and energy to really make the most of this opportunity? Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking for a career, please apply online. This is a Hybrid role working on site and also from home (the first 3 months during probation will be worked from the office full time, you will then move on to hybrid working from month 4). In addition to receiving a competitive salary, for the right candidate this position will offer: Industry leading package £3,000 retention bonus paid after 5 years of service 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme Pension Scheme & Life Assurance Ford Privilege vehicle purchase scheme Discount on Service, Bodyshop and Parts 1 day each year to volunteer for a charity of your choice Cycle to work purchase scheme Access to Perks at Work discount website When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role. We care about being an inclusive employer and encourage applications from people with diverse backgrounds and experiences. We want all our colleagues to bring their whole self to work and that starts with you. TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role. All offers of employment are subject to a background check. We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.

This post will provide Clerical support to the Council's Multiply and Shared Prosperity Fund projects. This will involve raising Purchase Orders and dealing with invoices. Organisation Cheshire East Council Location Macclesfield Job Category Administration Grade CEC NJC - Grade 4 Salary Min £23,500 Per Annum Salary Max £23,893 Per Annum Hours per week 37 Weeks per year 52.143 Employment Type Fixed Term Contract Duration 15 months Closing Date 05/01/2024 Ref No E2417 Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities. At Cheshire East Council we are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities. If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you. As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together. Brighter Future Employee benefits (cheshireeast.gov.uk) ABOUT THE ROLE You will support the team with all aspects of clerical support to the Council's Multiply and Shared Prosperity Fund projects. The Council has commissioned out services to provide projects under the Multiply Numeracy programme and the People and Skills strand of the Shared Prosperity Fund. This post will support two Project Officers involved in managing these projects. This will include administration support covering financial transactions including the raising of purchase orders and dealing with invoices on the Unit 4 system. Experience in dealing with financial transactions and spreadsheets is needed. The role will also cover more general support including arranging meetings and taking minutes. You will be working as part of a well-established supportive team. We adopt a flexible working policy including the ability to work from home some of the time. The office base is Macclesfield Town Hall. For more information please contact Colin Jacklin via email - [email protected] or by phone - 07796 996498 for an informal chat. Internet Explorer is no longer supported so please use a different browser when you submit your application - for example Google Chrome or Microsoft edge. You will also need to ensure pop ups are enabled. Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application. If you have not heard from us within 4 weeks of the closing date then it is likely that you have not been shortlisted on this occasion, however please do not be discouraged from applying again. For any technical enquiries please email [email protected] Please quote job reference number in all correspondence.

Role - IT Technician (Internal Support)About Scorpion AutomotiveScorpion Automotive develops specialist apps to make driving a vehicle safer, more secure, and more sustainable.Since 2018 Scorpion has grown from a £4 Million to a £16 Million business. Looks like we are doing something right, would you agree? But is there room to grow further? Well, today there are over 1.3 Billion vehicles on the planet.This OpportunityA 1st line IT support role, often referred to as a Help Desk or Service Desk role, involves providing initial technical assistance and support to end-users within an organization. Here is a list of basic responsibilities that you will grow into. User Assistance: Assist staff with technical issues, questions, and problems they encounter with hardware, software, and IT services. Troubleshooting: Diagnose and resolve basic technical issues, such as login problems, software errors, and network connectivity issues. Password Resets: Assist with password resets and account unlock requests, ensuring security protocols are followed. Software Installation and Updates: Help users install, update, and configure software applications and provide guidance on their use. Hardware Support: Provide assistance with hardware issues, including setting up workstations, connecting peripherals, and troubleshooting hardware problems. Network Support: Assist with basic network issues, such as connectivity problems, Wi-Fi setup, and VPN access. Remote Support: Provide remote assistance to users through phone, email, or remote desktop tools.Documentation: Create and maintain documentation for common issues and solutions, as well as user guides and FAQs. User Training: Offer basic training to users on how to use software, hardware, and IT tools effectively. Security Awareness: Promote and enforce security best practices, including educating users about phishing threats and safe online behavior. Escalation: Escalate complex or unresolved issues, ensuring that critical problems are addressed promptly.You will be: Organised. Patience. Inquisitive. Accurate. Driven. Resilient. Team Player. Numerate and Literate.Job Type: Full-timeSalary: £22,000.00-£24,000.00 per yearBenefits: Company events Company pension Gym membershipSchedule: Day shift Monday to FridayWork Location: In person

About the Job:We are looking for a skilled IT Technician to join our team and provide IT support for our organization. As an IT Technician, you will play a crucial role in troubleshooting software and hardware issues, setting up computer networks, and maintaining our IT infrastructure. You will work closely with staff at all levels and ensure the smooth operation of our IT systems.Main Duties & Responsibilities:Provide 1st Line IT support for on-site and remote users.Troubleshoot system and network problems, diagnosing and resolving hardware or software faults.Configure and install new PCs, laptops, tablets, smartphones, and other IT hardware.Set up new users' accounts and profiles and handle password issues.Manage onboarding and offboarding procedures.Offer technical assistance with business projects when needed.Provide support, including procedural documentation and relevant reports.Install and configure computer hardware, operating systems, and applications.Log and manage support tickets and maintain records/logs of repairs and fixes.Requirements:Certification in Computer Science, or a related field.Hands-on experience with various computer systems and networks.Basic knowledge of internet security and data privacy principles.Basic knowledge of command-line, PowerShell, and Office 365.Good knowledge of Windows 10, Windows Server 2016/2019/2022.Excellent communication and interpersonal skills.Strong organizational and time-management skills.Problem-solving skills and keen attention to detail.Job Type: Full-timeSalary: £26,500.00 per yearBenefits: Company events Company pension Gym membershipSchedule: Monday to FridaySupplemental pay types: Performance bonusAbility to commute/relocate: Wilmslow: reliably commute or plan to relocate before starting work (required)Work Location: In person

Location: Knutsford, Cheshire Salary: highly competitive £40,000 to £80,000 Our client has a high bar for cybersecurity intended to protect the core intellectual property and integrity of products and services whilst ensuring they are resilient to the impact of any events. They run modern technology stacks across all facets of the business and provide the underlying infrastructure and services to meet the demands of an agile and ever evolving business. The majority IT infrastructure is hosted in the cloud with access managed by single sign-on (SSO) and multiple factor authentication (MFA). The on-premises infrastructure is strictly limited to provide end user devices, networking equipment, audio visual, and building management systems. Because of growth they are now recruiting for two IT Operations / Security Engineers a graduate level and experienced. This role is an opportunity to join a team for someone degree qualified with a technology discipline and who gains satisfaction from supporting team members, delivering operations and engineering projects to a high standard whilst having a keen eye for cyber security. IT Operations / Security Engineer - About You You are a person who thrives on understanding technology that supports business objectives whilst delivering excellent frictionless service. You are likely a technology enthusiast, and it is more than just a job with it being a true vacation for you. You have a genuine interest in enhancing businesses with technology and automation. You relish the opportunity to do more-with-less by driving productivity and scalability with end-to-end technological solutions. You have a passion for delivering systems which are not only performant but also resilient and secure. IT Operations / Security Engineer - Key Responsibilities Manage user access to ensure everyone has sufficient access to do their role. Regular assessments of network/system security posture. Hands-on delivery of operational tasks, including physical installation of technology, cable patching, configuration, updates, etc. Creation and maintenance of an automated IT asset inventory. Working closely with teams across the business to understand requirements and deliver what they need. Responsibilities will extend to all connected systems and services utilised by the business. On premises, this will include end user devices, networking, audio visual, building management systems, and building access control. In the cloud, this will include systems employed for software development, testing, staging, and production. In third-party cloud services, this will include collaboration (email, file storage etc.) and other productivity software. Essential Skills Hands on IT and systems architecture, implementation, and operations experience. Familiarity and hands-on experience with a wide range of AWS services. Proven track record of building infrastructure as code. Deep knowledge and experience of core networking concepts, including switching, routing, firewalls, and VPNs etc. Ability to code in Python, PowerShell and similar, to support DevOps automation. Security operations design, deployment, and operations. Extensive experience of implementing effective security controls and operations in large or upscaling agile businesses. Knowledge of or interest in office productivity technologies including audio visual, screen mirroring, unified communications, etc. Fast learner able to quickly understand and adapt to new technologies. Willingness to be hands-on in the delivery of operational tasks, including physical installation and configuration of equipment. Strong communication skills and the ability to explain technical concepts to non-technical colleagues. Ability to work in a fast-paced and challenging environment. Good problem-solving skills and the ability to think creatively. Strong teamwork and collaboration skills. Attention to detail and ability to prioritize tasks effectively. Desirable Knowledge & Skills Our current infrastructure employs Fortigate (Cloud and on-premises), FortiSwitch, FortiAP, FortiAnalyzer, FortiClient EMS. Direct experience of all these technologies would be beneficial but is not essential. Experience of managing Mac working environments. Knowledge and experience of Microsoft Azure and Google Cloud Platform. Familiarity with containerization principles and frameworks such as Docker, Kubernetes, etc. Experience with monitoring and alerting tools such as PRTG, CloudWatch etc. Experience with TeamCity, Nexus Repository and GitHub Enterprise Server. ISO27001 controls and governance. GDPR related controls and governance. Benefits Salary: Our client pays excellent salaries above the normal market level Holidays: 25 days plus public holidays. Share options, 8% employer pension contribution. Life assurance: 4x salary. Income protection: full pay for first 6 months of incapacity followed by 75% of salary plus pension contribution. Private medical insurance (Bupa). Working hours: Core hours are 9am to 5pm, with flexibility to start any time between 8am and 9.30am. IT Operations / Security Engineer

Role type 1 Police Officer (Internal Recruitment), Transferee Contract duration 1 Temporary Contract type 1 Full Time Department 1 Other Location 1 Macclesfield, Widnes Rank 1 Constable Grade/scale 1 PC/DC Salary £28,551 - £46,044 Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum. Hours per week 1 40 Contract duration Number of months 1 24 Competency and value framework (CVF) level? 1 1 Closing Date 20/11/2023, 23:55 Job description 1 PC Helpdesk We have opportunities in the Macclesfield and Widnes for substantive police officers to join our busy and demanding Helpdesk teams. In this role you will be part of a small team providing a valuable range of services directly to the public. Main responsibilities of the role include: Timely assessment, recording and grading of report incidents (101 calls and face-to-face) in line with THRIVE, the Deployment Policy and HMICFRS standards Accurate and timely provision of advice and guidance to the public (101 calls and face-to-face) on police matters as well as signposting on non-police enquiries Transactional services e.g. vehicle seizures, registration of sex offenders, bail and immigration signings, processing of fail to stop road traffic collisions Paid services e.g. verification of documents for fingerprints, document authenticity and pedlars certificates Daily management of non-crime linking Niche tasks Ensuring that the public space in the Helpdesk is monitored and managed and that conflict situations are diffused quickly and effectively We are looking for officers can bring their valuable skills and experience to our helpdesks and seek applications from anyone who: Has a passion for first point of contact public service Excellent communication and listening skills – both face-to-face and on the ‘phone The ability to simultaneously operate multiple computer systems, talk and type Resilience and the ability to work effectively under pressure The ability to work effectively as part of the team For more details please have a look at the attached role profile. This is a full time role with a rotating shift pattern (though we would consider job share applicants). Shift patterns operate between the hours of 7am to 8pm, Monday to Saturday. Transferring officers will be subject to pre employment checks and we will only accept applications from those wishing to transfer from a home office force. Cheshire Constabulary is fully supportive of diversity, equality and inclusion and strives to employ a workforce which is representative of the community it serves. Applications are welcomed from all underrepresented groups and support will be made available throughout the recruitment process for all applicants. Under-represented groups include: People of ethnic minority Individuals who identify as having a visible or invisible disability Gender in relation to female representation for PC entry routes Gender in relation to male representation for Staff entry routes Lesbian, Gay, Bisexual, Transgender + (LGBT+) If you have any queries in relation to diversity, equality and inclusion or have a request for any additional support you may need, please email [email protected] Please note, you will require the following detail NI Number, ID detail, address information, referee information, full employment history including dates and any qualifications you may have attained. You may also be requested to provide photos of any visible tattoos you have. The application system only remains active on a single page for a period of 60 minutes. Please therefore ensure you allow time to complete this fully as incomplete pages will not be saved. As part of the application process, you may be asked to provide evidence of your Qualifications, proof of identity and address, so it is important to make sure you have this information to hand before you complete your application.

Job Description IT Support Apprentice – Bonis Hall, Prestbury Ghosts. A swimming pool. Two mischievous kittens. At McCann Manchester, it’s fair to say we’re a little different. Here the people make the agency, they are what makes our work so unique. We’re a creative agency spread across eight acres of countryside in Cheshire, and - the rumours are true - we also have a pub, bistro and gym all on-site. McCann Manchester is a big family - the largest integrated agency in the UK in fact. We work with some of the UK’s most interesting brands and we’re supported by an inhouse IT team which is looking to recruit an IT Support apprentice. This role will consist of a mix of on the job training and classroom learning with our training partners Now Skills and you’ll come out of it with a British Computing Association accredited qualification, as well as hands on experience and a salary to boot. The Role Working with the IT team and reporting to the Head of IT, you will be responsible for providing for the agency 1st line support, working up to 2nd line support. This apprenticeship will give exposure to IT Service Management and hands on support of agency IT environments. Main Duties Understanding the Agency Understand McCann Manchester culture and practices. Understand the roles and responsibilities of other Agency departments and build effective relationships with the wider Agency. Core Responsibilities Handling incoming IT Support calls, email, and messages from agency staff to raise requests and log incidents. Accurate call logging, providing details of issues to team members for troubleshooting and resolution. Where appropriate, resolving issues promptly and efficiently with the use of sound technical trouble shooting. Escalation of tickets to the appropriate team member to ensure they are dealt with efficiently. We are looking for Confidence to communicate with the team and the wider agency. Competency with the Office 365 Suite. Awareness of Mac and PC computers, software, and operating systems Awareness of Windows Server. Awareness of Adobe Creative Cloud. Awareness of IT Security and Data Protection. Knowledge of common smartphones and tablet operating systems. Willingness to shadow or be shadowed by other team members. Able to work as part of a team. In addition to the duties and responsibilities listed, the job holder is required to perform other duties as assigned by their manager from time to time. Behaviours and competencies We are looking to for good communicators who are approachable, aren’t afraid to roll up their sleeves and get involved and are able to approach problems logically. You must be calm and self-assured, willing to learn and able to work with a team under the supervision of a Manager. The McCann IT department supports around 400 users in Manchester and is a critical business function that enables McCann Worldgroup to operate at peak performance. As a team we take pride in our work and aim to always provide high availability of company systems, a prompt and professional IT service, reliable IT knowledge, competency, and trust. McCann Worldgroup is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. #LI-AM1