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The role Reporting to the Head of Complaints Resolution you’ll provide a full range of administrative, and organisational tasks ranging from moderate to complex. You’ll help the effective and efficient operation of the team. The role is hybrid with a minimum of 2 days on site What you’ll need Experience of helping customers with a range of enquires across different channels including email and telephone in a busy customer facing environment. Experience in customer service Knowledge of the complaints process and Housing Ombudsman code. Experience of accurately record keeping of all customer contacts, details, and actions on management systems (for example Customer Relationship Management System). Experience using Microsoft Office packages - sufficient to word process, general reports and enter data In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Closing Date: 22.10.2023 About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion & Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

PAT TEST EngineerFull time (40 Hrs)Competitive Salary + Bonus + BenefitsOur Engineers are at the heart of our business and we're looking for motivated PAT Testers to join our dynamic, growing nationwide team.WHAT YOU'LL DO- Inspection and Testing of Electrical Equipment - full training given.Your skills will keep people safe. You'll be carrying out PAT Testing at prestigious client sites around the UK, to make sure each item is safe to use. You'll be responsible for the visual inspections of appliances and you'll perform fuse changes, plug replacements and re-terminations when needed. You'll deliver quality customer service, working with our clients to build great working relationships. You'll work closely with our Head Office team to make sure we keep our contracts on track. Working away will form part of your working life, with all accommodation booked and expenses provided.WHAT YOU'LL NEED- Great customer service skills and a professional approach.- A focus on high quality testing.- Good verbal and written skills.- A hunger to learn. If you have your PAT Testing Qualification, great! If not, we can help you achieve it when you join the team.- An ability to work independently or as part of a team, whilst meeting targets and achieving bonus- A current driving licence held for a minimum of 2 years- Most recent Employment ReferenceWHY WORK WITH US?We're an award winning, dynamic electrical testing company, who do things a bit differently. A family run company founded in 2007, we work with both private and public-sector clients throughout the UK. From corporate businesses, to local authorities, NHS contracts, to high security applications, no day is the same. With over 20 years of expertise, we're one of the most recognised and respected testing companies in the industry. Our people are our greatest asset, and we combine the quality skills of our employees with the latest technologies to keep us at the top of our gameWHAT YOU'LL GET- 28 days holiday- Company vehicle (available for private use)- Company pension

Lead responsibility for creating and executing costing and pricing models throughout the University, collaborating with Finance Business Partners to ensure that these are robust, fully understood, and applied throughout the institution. Ensure that these approaches are adequately documented and evaluated on a regular basis, taking into account advancements in costing procedures within the industry and outsideLeading the tri-annual financial forecasts, advising the Finance teams on how to effectively carry out and aggregate the projection so that the quarterly Finance report can be completed.Assist the Capital and Cost Accountant in completing capital and endowment accounting for the University.Lead the annual submission of the University's Transparent Approach to Costing (TRAC) return to the Office for Students, which includes understanding and using the Corporate Planner costing model to generate data, calculating and reviewing charge-out rates, and coordinating the academic staff's tri-annual time allocation survey.Take the initiative in contribution reporting, which influences the yearly budgeting process. This will entail coordinating with and communicating information to Faculty Deans and Heads of Department, as well as coaching Finance Business Partners on completion for respective faculties.Attend and present financial and informational assistance to the Executive Investment and Infrastructure Appraisal Board (IIAB). Attend the periodic capital in progress (CIP) transfer meetings to verify that all capital project transactions are correctly transferred to the Fixed Asset Register (FAR).Leading the delivery of training on budget management, self-service management accounting, and the overall University financial plan.Assisting with the financial year end, which includes creating year end notes for the accounts and dealing with any audit issues.Work with the Senior Financial Accountant to oversee the financial examination of Academic Partner's accounts and provide the Academic Quality Service with a summary of individual financial risk ratings.A successful Senior Management Accountant should have:Fully qualified (CIMA, ACCA, ACA, CIPFA).Experience of taking a leading role in forecasting and budget setting for an organisation.Proficiency in Excel and familiar with Familiar with Oracle Financial, Tableau or similar data visualisation tools.Understanding and practical experience of the Transparent Approach to Costing (TRAC) methodology used in Higher Education.Excellent communication and interpersonal skills.High attention to detail and a strategic mindset.Experience in managing and developing staff

Our client is a highly successful advanced manufacturer with particular expertise in electro-mechanical assembly. They are currently recruiting for a Mechanical Design Engineer to join their team based in Northumberland.In this position, you'll have the chance to engage with cutting-edge projects spanning various global industries, offering a stimulating environment for a seasoned Mechanical Design Engineer. Joining this collaborative team, you'll immerse yourself in a diverse role where your creativity and diligence will be key in developing products and processes from conception to presentation to clients, culminating in successful project delivery.About the CompanyThis is an innovative and forward thinking business who are passionate about supporting their employees in all levels of their career. They offer a fantastic enhanced benefits package which includes:Hybrid working optionsFlexible working hoursCompany BonusDiscounted gym membershipsOptions to purchase additional holidays (up to 5 days)Plus many more!About the Mechanical Design Engineer RoleReporting to the Head of Engineering, the Mechanical Design Engineer will be responsible for working with customers to plan and deliver design, engineering and innovation for all products.Other responsibilities will include:Work with the interpretation of customer requirements relating to mechanical/electro-mechanical systems within a productCommunicate and present design ideas and solutions to customers and colleaguesProactively resolve problems within project time & budgets to robustly meet ESO (Engineering Services Outsourcing).Design and development of mechanical/electro-mechanical systems using the relevant computer aided engineering (CAE) tools, Design release methodologies, DFMEA principles and DFM etc.Support the Solutions Architecture team in carrying out feasibility studies for technical innovationsSupport the Pilot Manufacturing team in introducing a product into serial productionPrepare technical documentation; specifications, schematics, drawings, BoM’s, design reports, risk assessments, etc.Identify and communicate potential gaps/opportunities in product, process, technology, etc.About YouAs Mechanical Design Engineer, you will be a capable Engineer with demonstrable experience managing projects from concept to delivery. You will have proven experience of conceptual design and release for designing and developing complete products and components at pace.You will be adaptable and agile in your approach with a positive can-do attitude. You will have the ability to analyse complex problems, identify root cause, and assess possible solutions.Other requirements include:Strong Degree in an Engineering disciplineExperience with Autodesk suite of productsKnowledge of / experience with interpretation of mathematical modelling packages e.g. ANSYSProven experience of operating in a diverse range of industries/sectorsThank you for your application!We are currently recruiting for a wide range of roles within the Engineering & Manufacturing sectors. Check out our website to see our live roles.Do you know someone who may be interested in a new role? We are passionate about finding long-term careers based on your values, personality and career goals. If you know someone who may be interested in exploring a new career, we have a referral scheme offering you the chance of a 100 amazon voucher (T&C’s apply). Get in touch today to find out more.Due to the high number of applicants unfortunately we are unable to respond to every candidate. If you have not heard from us within 30 days of your submission, we are sorry to inform you that your application has been unsuccessful