Overview of labor market statistics in

Provide support and troubleshooting for Microsoft systems, modern device management solutions primarily using Endpoint Configuration Manager (SCCM) and Intune.Creating and maintaining applications and driver packagesProvide level 3 support with in-depth knowledge of desktop/application troubleshootingResearch and develop new technology, latest hardware, tools and scripts to support desktop computing and the end user desktop experienceProvide support for Windows operating system patching, enterprise class desktop hardware and software such as Windows 10, Remote management, and troubleshooting.Provide support for Mobile Device Management (MDM) using tools such as Jamf, Meraki, Intune and Apple School Manager.Provide support on deploying applications and patches to iOS, Mac OS and Android devices.Creation and monitoring of compliance reporting.Daily management of Microsoft DPM Backups to resolve backup failures, once monthly tape rotation, and restore requests.Resolution of web filtering restrictions.AD Group policy management and troubleshootingFirst point of contact for 3rd line service desk ticket resolutionConfidence in dealing with all levels of stakeholdersA minimum of three years' experience of carrying out a similar client facing roleProven track record in working to strict timescales and of working with staff at all levelsExperience of installation/ troubleshooting of the following:Experience of working in an on-site IT based Customer ServiceKnowledge of O365 Click to run packaging and management.Knowledge of application and driver packaging - new versions of current appsAbility to apply problem solving techniques and get resultsSelf-motivated and committed to delivery on time and to a high qualityDemonstrable experience of balancing priorities and successful delivery of objectives, in a fast paced, constantly changing environmentAbility to troubleshoot, investigate and resolve technical issuesAbility to react quickly and effectively to issues and opportunitiesAbility to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving

Managing a mixed environment of Cisco and Aruba infrastructureImproving infrastructure services by working closely with the project delivery team to deliver a £26m IT refresh across our academiesBuilding and maintaining strong relationships with departments and academies to ensure that the long-term strategic planning and delivery of core infrastructure services align with business requirementsA relevant Cisco or Aruba qualificationA minimum of three years' experience in a similar roleA proven track record in working to strict timescales and of working with staff at all levelsExperience of working in an on-site IT based Customer Service positionExtensive experience of deploying and maintaining Cisco Catalyst and Aruba CX switching and wirelessExperience of working with Aruba Central and centralised management of network infrastructure