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BASIC QUALIFICATIONS- Qualifications in Engineering, Operations, Business, Science or related fields; - Problem solving skills and the abilities to quantitatively analyse challenges, scope technical requirements, and effectively prioritize program deliverables - Entrepreneurial mindset, with the tenacity to develop ideas independently and to take ownership. - Ability to communicate effectively (written and verbal) across various levels of an organization - Fluent in oral and written communication- Experience with performance metrics and process improvement with demonstrable problem solving and analytical skills - Excellent customer service and interpersonal skills - Willingness to work flexible schedules/shifts/areas, including weekends, nights, and holidays - Advance working knowledge of ExcelDESCRIPTIONPlease note this is 1 year Fix Term ContractThis position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences. We're looking for creative leaders with a passion for innovation, knack for problem solving, and dedication to creating world-class customer experiences. The Central Operations Shift Manager ensures a positive delivery experience of orders by planning delivery stations daily headcount from a central perspective. Through the use of tools, management of a team of associates, and coordination with various partners, shift managers are accountable for cost, customer experience, and delivery partner experience. In addition, you will be instrumental in developing best practices and standard work for the network. Shift Manager- AMZL Central Ops will lead a team of up to 10 associates, serving as problem solver and primary escalation point for the team, provide periodic updates to Area/Ops Managers about status of the operation or any major escalations, allocate labour and train new associates, drive continuous improvement into our operation, and enforce SOP compliance and SLAs response times. Responsibilities: - Oversee the daily headcount planning for the delivery stations - Make decisions and execute in a fast-paced environment. - Leverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes - Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes - Serve as a problem solver and primary escalation point for the team of associates - Lead a shift with 10+ people working on 3 core areas while owning all aspects of daily operations. - Provide periodic updates to Area Managers about the status of the operation or any major escalations, on a daily basis - Develop best practices and standard work. Drive continuous improvement into our operation. - Enforce SOP compliance and SLAs response times, and escalate any deviation from the standard - Maintain a full understanding of workflow and daily metrics goals - Review and update SOPs as required - Work with KPI's to drive performance and maintain high standards across the different functions.Key job responsibilitiesResponsibilities:- Responsible for last-mile customer experience, last-mile cost- Use data-driven decision making to achieve daily operational excellence.- Make decisions and execute in a fast-paced environment.- Leverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes- Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes- Serve as a problem solver and primary escalation point for the team of associates- Maintain a full understanding of workflow and daily metrics goals- Review and update SOPs as required- Identify and address safety hazards within the work Shift, and participate in safety initiatives- Provide vacation coverage for Shift Managers- Ensure successful performance in your business Shift through tracking and reporting metricsA day in the lifeAs a CRS Shift Manager, you will be part of a team that drives performance on day to day operations and projects for EU CO. Process adherance/improvement will play a key role in deliverables to both our Delivery Station and Delivery Service Partner Management team. You will be responsible and be accountable for daily metrics. You will be accountable for driving program scoping, roll out and compliance/monitoring and stakeholder experience. We are open to hiring candidates to work out of one of the following locations:Dunstable, GBRPREFERRED QUALIFICATIONS- Understanding of Logistics operations is a plus - Proven track record leading teams of 10+ people - You typically volunteer to lead projects and help your team achieve goals. You have a track record of taking ownership and driving results. - You like adventures and taking risks. - Good teamwork mentality: able to build trustworthy and supportive working relationships. - Strong logical thinking, analytical skills, and problem solving skills.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).Salary: . Date posted: 04/04/2024 09:32 AM

BASIC QUALIFICATIONS - A degree in Business Administration, Finance, Computer Information Systems, Engineering, Operations Research, Mathematics or other business/analytical disciplines or equivalent.- Relevant experience as a Business Analyst, Data Analyst, or related.- Relevant experience as a Project/Program Manager.- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadershipDESCRIPTIONCentral Operations (CO) refers to a new approach in Amazon Logistics (AMZL) to define a scalable solution to run an increasingly complex and growing last mile delivery network. CO is a key strategic initiative with a vision to transform the way AMZL executes route planning, labor planning and last mile on-road delivery experience. This is a chance to support a rapidly evolving part of AMZL, taking the lead in developing a best-in-class operation to make effective, real-time decisions to maximize customer and driver experience whilst on the road. As Payment Programs, EU CO, you will own multiple programs to drive the Work Summary and Invoicing programs to improve the overall last mile cost and DSP Experience for AMZL EU. You will be responsible for building processes, systems, and mechanisms to monitor and take actions in partnership with the work summary and invoicing execution teams and different partner teams such as DSP, ACES and Finance. You will be accountable for cost and customer experience, both in short term process improvements and long-term step-function improvements.We are open to hiring candidates to work out of one of the following locations:London, GBRBarcelona, ESKey job responsibilitiesResponsible for EU Work Summary and Invoicing programs to drive automation and invoicing accuracy impacting last-mile customer experience and last-mile cost. - Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.- Partnering with other analysts and BI engineers in planning and analytics to build analytical solutions to deliver on business goals.- Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes. - Deep dive, identify and lead process improvement initiatives through quantitative analysis and data-driven decision making.About the teamAmazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutionsWe are open to hiring candidates to work out of one of the following locations:Dunstable, GBRPREFERRED QUALIFICATIONS- Advanced or master's degree- Project-management qualification such as PRINCE2, APM, PMI, or similar- Relevant experience using business intelligence reporting tools (OBIEE, Business Objects, Cognos, Tableau, MicroStrategy, SSAS Cubes, etc.)- Experience in working with RedshiftAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).Salary: . Date posted: 04/10/2024 09:14 AM

BASIC QUALIFICATIONS-A completed Bachelor's Degree from an accredited university. Experience managing high stakes events in a production, distribution, central operations or similar environment. Experience with planning, standard work, performance metrics, and process improvement Good competency with excel and reporting.-Ability to work in a flexible schedule/shift/work area, including weekends, nights, and/or holidaysDESCRIPTIONAre you someone that thrives in ambiguity and has the ability to drive a structured response to an emergent event/situation. The EU AMZL Central Operations Contingency Response Center (CRC) is focused on ensuring Delivery Stations and Last Mile Stakeholders across all business lines receive support for live emergency situations that threaten safety and customer promise to include, but not limited to, civil unrest, severe weather, logistics disruptions, site closures etc. The CRC Operations Manager will lead events in such scenarios, helping devise mitigation strategies - taking into account safety and the best interests of our customers and associates - and coordinating with relevant stakeholders across Last Mile, Middle Mile, Supply Chain and SME teams. Key job responsibilities• Manage the network's contingency response and report on post-event outcomes and impacts• Manage dissemination of network communication via email, internet chat, and phone• Direct immediate emergency actions within thresholds considering on-the-ground inputs, forward looking plans and available protection levers • Earn Trust with stakeholders across business lines to build rapid consensus across teams in ambiguous situations• Lead escalation calls with Directors and relevant decision makers from across Amazon• Make quick, correct decisions while considering upstream and downstream effects on the delivery networkAbout the team EU Central Operation Contingency Response Centre's (EU CO CRC) coordinates management of Large Scale Events(LSE) impacting AMZN Last Mile Nodes. An LSE is an incident that impacts a Delivery Station/Stations ability to safely continue operations and has customer impact, potentially resulting in a high number of promise misses. The team liaises with multiple stakeholders across business lines to ensure safety and minimize internal and external customer impact. We are open to hiring candidates to work out of one of the following locations:Dunstable, GBRPREFERRED QUALIFICATIONS- Performance metrics, process improvement or lean techniques experience.- Degree in Engineering, Operations, or a related field. Leader who exhibits that in every day work. Competency with process improvement frameworks (Lean process, Kaizen, and Six Sigma). Ability to thrive in an ambiguous environment, and when given a deadline ability to self-motivate. Competency in public speaking and writing papers. Strong verbal and written communication skills. Experience with analytical work and using data to provide thought-provoking and workable solutions. Keenness to volunteer to lead projects and help team achieve goals; a track record of taking ownership and driving results. An ability and interest to work in a fast-paced and rapidly-changing environment.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).Salary: . Date posted: 04/12/2024 10:14 PM

BASIC QUALIFICATIONS- A degree- Relevant experience in people management- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership- Relevant experience in using data or anecdotal evidence to influence business decisions- Advanced proficiency in verbal and written English and local languageDESCRIPTIONOperations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you'll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.Key job responsibilities- Create, oversee, and drive a culture of safety and wellbeing- Analyse and implement changes to keep quality and productivity at a consistently high level- Oversee projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility- Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence- Work collaboratively with management-level colleagues to standardize shift practicesA day in the lifeYou'll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You'll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You'll also be a role model and mentor to new managers.We are open to hiring candidates to work out of one of the following locations:Dunstable, GBRPREFERRED QUALIFICATIONSPreferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.- Experience working with Lean, Six Sigma and Kaizen techniques- Experience working in another logistics environment- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environmentAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).Salary: . Date posted: 04/16/2024 10:23 PM

BASIC QUALIFICATIONS- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience working cross functionally with tech and non-tech teams- Experience defining program requirements and using data and metrics to determine improvements- Experience in program or project management- Experience implementing repeatable processes and driving automation or standardization- Experience defining and executing program requirementsDESCRIPTIONThe role can be based in the UK, LTN5 or BHX2.This role focuses on those who have military experience interested in working in the private sector. Amazon's military recruiting team is available to discuss the many opportunities within Amazon.At Amazon, thousands of former military are driving innovation and raising the bar on customer experience. On a daily basis, those with military backgrounds are able to apply their knowledge, skills, and leadership abilities in a wide variety of careers - influencing change across the globe. The Amazon Transportation Services (ATS) team is looking for a Business Continuity Program Manager (BCM) to support contingency planning for the end to end logistics network. Tasked with executing the ATS BCM Program including; risk assessments, business continuity planning, disaster recovery, exercising, crisis management, supporting the End to End disruption management playbook and peak planning. Supporting operational recovery of network during events such as adverse weather, wildfires, civil unrest, global health crises or similar external factors. The professional should be able to use their industry knowledge to build and maintain the playbooks required to prepare for and respond to any crisis management or severe event. Key job responsibilitiesThe Professional must have a high degree of experience managing and maintaining complex logistics networks across multiple modalities. Responsible for working with stake holders across every team and modality to analyze and operationalise severe event and crisis responses and apply network protections. They must have the ability to communicate information that may be incomplete, indirect, highly complex, seemingly unrelated and/or technically advanced. The professional must be detail focused with exceptional program management skills and be comfortable working with large data sets or able to use BI tools to build best in class response plans. They must be comfortable with evolving technology, able to deal with and work through ambiguity, exhibit flexibility needed to shift workload in accordance with changing priorities, be comfortable leading in a sometimes stressful and fast-paced, priority-driven environment, and be prepared to brief departmental leadership. They must be a highly motivated self-starter who can operate within a global team.A day in the lifeReporting to the BC Manager you will be responsible for program managing the E2E playbook, working with the BCM team and cross functional leads to manage, maintain and keep the playbook in good order. Act as the network protections subject matter expert and lead efforts to develop, exercise and train others in protection measures such as when to apply protections. Along side the E2E playbook you will be involved in the day to day activities of the BCM team and be expected to learn how to mange incidents and lead crisis management calls. About the teamThe Business Continuity Team is small but effective yet you will have the optometry to work across all levels and steer a critical component to Amazons success. The team is fast paced, flexible and seen as subject matter experts in all areas of keeping our customer promises. The team values accountability, a cool head and long term thinking. As with any crisis management function the team operates in a 24/7 environment and some on call or weekend work will be required from time to time. We are open to hiring candidates to work out of one of the following locations:Coalville, LEC, GBR | Dunstable, GBRPREFERRED QUALIFICATIONS- Experience in driving end to end delivery, and communicating results to senior leadership- Experience leading process improvements- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).Salary: . Date posted: 04/16/2024 10:18 PM

BASIC QUALIFICATIONS - Degree or NVQ Level 4 in a relevant engineering discipline or served a full engineering indentured apprenticeship. Multi-skilled in both electrical and mechanical disciplines. - Significant practical engineering experience including a supervisory role managing people. - Experience of automated equipment including packaging machinery, sortation and conveyor systems. - Excellent communications skills (written & verbal) in English. - Experience of working to appropriate health & safety standards and regulations. - Excellent computer skills (MS Office, CAD).DESCRIPTIONJob summary Description Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day. We are open, inclusive and welcome individuality and diversity. The culture in our Operation is built on the way teams bond and the work ethic that enables our business run like clockwork. Our teams take pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world. Join us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Reliability Maintenance Engineering Area Manager. The Reliability Maintenance Engineering Area Manager is the line manager for a team of engineering technicians. They maintain the focus on safety by training, developing and coaching their team. They deliver a high level of equipment availability by ensuring all preventative maintenance is conducted and internal processes and procedures are followed. KEY RESPONSIBILITIES: • Lead, support and mentor the team, ensuring they are working in a safe, standard and efficient manner. • Work with the team and the wider network to harness the technical expertise available and build solutions. • Support the Reliability Engineering Manager as they work with the Site Safety department & Site Leadership to implement, record and audit safety and statutory compliance programs to provide a safe working environment for all staff. • Implement network standards and focus on preventative maintenance to provide a high level of equipment availability to our internal customers. • Ensure sufficient technical coverage is available for the shifts they own by organizing and directing the training program for the team. • Organize local projects or support EU level projects as assigned by the manager. • Be prepared to work on shift to maintain a strong connection to the team and daily work.We are open to hiring candidates to work out of one of the following locations:Dunstable, GBRPREFERRED QUALIFICATIONSPreferred Qualifications• Full working knowledge of all specialized engineering and facilities equipment within the Fulfillment Center (FC) as well as maintenance and safety procedures.• Experience working with PLC based control systems.• Project Management experience.• Knowledge of CMMS (Computerized Maintenance Management System) programs.• Experience with Kaizen and Continuous Improvement Process.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).Salary: . Date posted: 04/18/2024 10:14 PM