Overview of salaries statistics of the profession "Managed Security Service Analyst in "

Successful applicants will have been in the UK for 5 years. A full UK Manual driving licence is required for this role Applications welcome from anyone with relevant IT experience or educationAbout the Job:Do you have experience working in IT support? Are you looking for a role with exposure to a wide range of technologies?Can you solve technical problems whilst providing amazing customer support?ESP Global Services are currently recruiting an Airport Engineer to join our team at Heathrow airport.Working as the Airport Engineer you will provide “hands on” IT support and maintenance on a wide range of hardware and software within the airport. Responding to tickets from the ESP service desk you will ensure all IT issues are effectively and efficiently resolved in line with our service level agreements.What will you do? Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure incidents and successfully resolve within the agreed timescales. Consistently provide updates to the ESP Service Desk and end users on all live incidents and service requests Supply and replace IT consumables, such as paper and ink toner when required Carry out regular “floor-walking” and pro-active line of sight checks/ routine preventive maintenance to identify, log and resolve any issues before they are raised as incidents by customersWhat will you bring to ESP? At least 2 years’ experience in an IT support role Good knowledge of current Microsoft Windows Desktop software Understanding of network protocols, server hardware and configurations Self-motivated with a willingness to learn and adapt to any new change or situation Excellent verbal and written communication skills 5 years UK working history which can be referenced for airside clearance checks Full UK manual driving licenseIf you…. Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.What we will offer:Salary:We offer a competitive range based upon suitability or experience.Benefits: 20 holidays Shift AllowanceHour of work: Shift pattern 4on - 4off 4am to 4pm & 10am to 10pm DaysPersonal & Professional DevelopmentWithin a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.Diversity, Inclusion & BelongingWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.Who are we:ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.Job Type: Full-time

The role will be responsible for driving and shaping digital transformation and delivery across the Brigade, with the focus that makes West Midlands safer, stronger, and healthier. There will also be a requirement for taking the approach of a user-centric implementation by collaborating with the brigade senior leaders, partnerships, and suppliers.The role will require a high standard of leadership in leading the project management team consisting of Project Managers and Business Analysts. Supported by the project management team, you will drive digital innovation and improvements aligned to the brigade's strategy and plan.The Project Delivery Manager will be responsible for building trust and a culture, whereby the project management team deliver every project on time within budget and scope. This role will also have overall responsibility for Digital & Data projects being successfully delivered through the design, build, testing, acceptance, deploy and handover lifecycle.To drive excellence, there will be a requirement to manage the digital & data project portfolio, to share interdependencies and to manage competing resourcing and budget demands. The Project Delivery Manager will conduct project gate reviews with the Head of IT to ensure each project has a robust business case, controls and delivery plan. This role will also define and maintain standards for successful execution including documentation and metrics related to portfolio, programme, and project management. As a senior leader, you will be responsible for building relationships and collaborating with senior leaders and the Strategic Leadership Team. By collaborating with the Strategic Leadership Team, you be responsible for reporting progress of all projects along with resource managementAs a senior manager you will support the digital & data senior management team to ensure that Digital & Data is aligned to the organisational strategy and plan. There will also be a requirement to provide cover for either the Head of IT and/or the Strategic Leader for Digital & Data when required.Build a team which delivers on exciting innovation that offer excellent end user experiences.Building a culture that empowers colleagues to drive better use of digital, technological and data innovations.Ensure fluid communications in Development, Projects, and Portfolio, with a complete understanding of internal capabilities and workloadEnsuring excellent customer satisfactionProvide project pipeline / utilisation data to support effective business decisions.Provide regular, accurate and timely Strategic reporting to meet and exceed customer's expectations.Oversee holistic portfolio tracking of project risks, issues, resourcing and success criteria.Form key relationships with central function Leads to support project resourcing and delivery.Work with all aspects of the organisation to identify opportunities to digitise existing / new channels and leverage digital technologies.Drive delivery of roadmap for digital workstreamsTie successful digital PoC / pilot opportunities into business objectives and anticipates future business requirements.Proxy to business sponsor on digital transformation changes, trusted and empowered to make decisions on their behalf.Lead on Project Authorities, engaging with Portfolio, Project Management, Business Analysis, Development etc. and to define the best approach to deliver digital transformation changes.Manage senior stakeholder engagement / conflict and helping to remove blockersWork with relevant teams to inform cultural adoption of digital transformationSupport the Portfolio team and work collaborativelyProvide direction, support, advice, and guidance for more junior members in the Projects teamBuild a strong business partnership with our Central functions, understanding the business goals and ensuring digital transformation aspects of their strategy are driven forwardFacilitate continuous improvement and oversee the most appropriate agile and lean tools and techniquesEngage with 3rd parties to provide advice and assess for their digital offerings on relevant solutionsFollow ICT Change Management protocols in ensuring changes in project scope, schedule and costs are effectively achievedMotivate, coach, support and guide WMFS personnel as the specialist within assigned services and projectsManage the allocated budget including consultation with the Financial Liaison Officer, submission of all budget reports associated with the activities of ICT delivery.Proven working experience as a project manager in the IT sector.Solid technical background, with understanding of software development and web technologiesSolid organizational skills including attention to detail and multi-tasking skills.Strong working knowledge of Microsoft Office and Microsoft ProjectPMP / PRINCE II practitioner certification is a plus.AGILE Practitioner certificate with a strong understanding of Agile and Waterfall Project Management delivery methodologies - Also a plusExcellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties.The ability to motivate others and lead change.The ability to work under pressure on multiple projects within your project timeframes.A passion for creating solutions with a positive attitude to change.Excellent analytical skills and an informed, evidence-based approach.A successful demonstrable track record of delivering digital transformation with commercial benefits and improved customer offering, to time, quality and budget.A passion for digital technology & innovation, with high energy that pushes boundaries.Proven ability to lead, motivate and develop teams.Confident in challenging constructively and negotiating successful outcomes.Experienced in creating business cases and managing / presenting commercial proposals to senior management.A strategic thinker, who can connect business challenges with digital capabilities.Experience and strong knowledge of how central functions work, and exposure to a range of digital solutions used in these areas.Highly numerate and analytical thinker, who can bring data-driven insight to decision-making, makes the complex simple and focuses on outcomes.Strong leadership and people skillsCan demonstrate evidence of vision-setting and leadership with a team.Strong communication skills and an ability to challenge and gain buy-in, always build credibility with a wide range of audiences and work with integrity.Capable of working with ambiguity and sourcing innovative and creative solutions, with limited resources and budget

Providing day to day support and maintain existing system functionality in parallel to working on various enhancements and cross functional projects.Manage SAP FICO configuration and testing.Collaborate with business users in requirement gathering, design, and deployment of new or improved business processes.Ensure financial applications are developed that comply with established standards, methodologies and best practices.Work with key business users to configure and modify SAP to meet business requirements using Best Practices.Collaborate with other SAP team members and managed service team to review requirements and develop possible solutions.Help ensure a global solution using SAP standard design is implemented.Manage projects of small to medium size and scope.You must be a functional expert in SAP Financials modules.Knowledge of key business and economic issues impacting the UK.You must have worked cross functionally with global teams and possess strong stakeholder management skills

Your main objectives is to support the board and senior leadership team in ensuring the charity continues to deliver high-quality, safe, effective and financially sustainable services now and in the longer-term;Under the guidance of the Head of Risk, Audit & Governance, and in collaboration with key stakeholders across the organisation, coordinate and manage the implementation and ongoing development of the charity's risk management framework; risk policies, risk appetite statement; "risk universe" and board assurance framework / assurance map;Undertake deep dive risk assessments and provide assurance over the effectiveness of internal controls from time to time as required by Audit & Risk Committee;Undertake a quarterly review of key financial controls and report findings to the Finance, Fundraising & General Purposes Committee and Audit & Risk Committee;Monitor and report on the implementation of agreed management actions designed to strengthen risk mitigation strategies / close compliance gaps and provide assurance on these to SLT and trustees.Prepare the risk update for SLT, the board and each of its committees including risk heat maps and key risk indicators for the charity's principal risks.Establish effective working relationships with other second line risk, quality and compliance functions and periodically monitor the effectiveness of their activities.Liaise with SLT directors to ensure departmental risk registers are in place and appropriately maintained.Facilitate risk workshops and provide online training on Charity risk management policy and procedures. Meet regularly with risk owners to review risk responses and progress with actions. Ensure there is an effective process of escalation of significant risks to SLT and trustees;Prepare the annual review of the effectiveness of internal control and reporting on the principal risks for inclusion in the annual report and accounts;Take the lead on business continuity planning, working with the Risk & Assurance Analyst:Develop and implement the Business Continuity Management (BCM) framework and annual programme of work and advise on compliance with contractual requirements (in particular the NHS standard contract)Work in close partnership with Head of IT to ensure the IT Disaster Recovery Policy and Procedures are kept up to date and regularly testedProvide advice and guidance on BCM issues including the co-ordination, development, implementation and review of BIAs, BC plans, processes and procedures.Provide accessible reference data digitally and in hard copy as necessary for all staffMeet with Business Continuity Leads to establish routine and structure as well as the review of Business Impact Analysis and plans on an annual basis or when necessaryCreate awareness of the importance of crisis management and business continuity planning through communication and the provision of training and facilitation of role-based scenario walk-through exercises.Audit compliance with crisis management and business continuity plansAdvanced knowledge and practical experience of the discipline of enterprise risk management at a senior levelQualified accountant or internal auditorSignificant experience in risk management, governance, internal audit or compliance roles in a large organisationBroad financial, commercial and operational experience gained in the public, private or third sectorExperience gained in a charity, health or education setting and an understanding of the corresponding regulatory and compliance requirementsExcellent collaboration, oral and written communication, influencing and interpersonal skillsComfortable engaging with stakeholders at all levels of the organisationFlexible and 'can do' attitude to competing commitments in workload.Highly motivated and reliable.Ability to cope working in a demanding environmentCommitment to maintaining personal wellbeing and the wellbeing of colleagues.

Role: Service Desk Analyst Salary: £25,000 - £27,000/yr plus benefits Job Location: Chorley/Wrexham About the role Come join our thriving Service Desk at Elite Group. We are looking for a technical expert with a strong focus on client service, outstanding communication skills, and the ability to excel both as an individual contributor and as a collaborative team member. Your role will encompass responding to customer support requests, troubleshooting IT problems, and performing basic system administration tasks both remotely and on-site. In this fast-paced position, you'll play a crucial role in ensuring the smooth operation of our service desk, contributing to the exceptional customer experience Elite is renowned for. A day in the life of a Service Desk Analyst at Elite looks a little like this: Provide technical support to clients via phone, email, or remote desktop tools. Diagnose and resolve hardware, software, and network issues for clients. Monitor and maintain clients' IT infrastructure, including servers, switches, routers, and firewalls. Perform routine maintenance tasks such as software updates, security patches, and system backups. Ensure that client systems are up-to-date with the latest security patches and updates. Collaborate with 1st line support teams and, when necessary, escalate issues to 3rd line engineers or vendors. Role requirements A customer-centric approach to providing support, ensuring end-users receive a positive experience. Strong verbal and written communication skills to interact effectively with end-users and team members. Strong problem-solving skills to diagnose and resolve hardware and software issues quickly. Effective time management and prioritisation skills to handle multiple support requests efficiently. Strong relationship building skills for collaboration with colleagues in IT and other departments to resolve complex issues or implement projects. Excellent attention to detail to ensure the information being shared is always accurate, reliable, and right the first time. Here’s why you’ll love it at Elite Our vision is to be the leading sustainable Managed Services Provider (MSP) delivering world class Customer Experience (CX) and Digital Transformation solutions. And, when it comes to support, we are always looking for new ways to help our team grow and develop. Our values allow us to nurture a supportive company culture and retain a dedicated workforce through valuing our team’s hard work, empowering each other to do our best, whilst staying humble and having compassion. We will invest in your learning and celebrate your successes by recognising and rewarding your hard work. Some of our company benefits include: 25 days holiday + bank holidays + 1 volunteering day Your Birthday off Hybrid working Enhanced Maternity & Paternity Leave Employee loyalty rewards Accredited Investors in People organisation Regular company events Plenty of scope for progression and opportunities for training – technical and management Achievement celebrations & rewards Medical schemes and cycle-to-work initiatives Mental wellbeing and financial wellbeing support Check out our careers hub for more info on our benefits! #WeAreElite Job Overview Job Title Service Desk Analyst Job Reference OSSD05 Employment Type Permanent Industry IT and Internet Location Chorley, Lancashire Date Posted 6 days ago Contact Details Job Reference OSSD05 Name Elite Group Email [email protected] Phone 07900741750

An award-winning employer, our people are trusted and responsible, believing in what they do with a clear commitment to contribute to transforming the world we live in and shaping a world of trust. Bureau Veritas operates in a wide range of sectors, delivering Testing, Inspection and Certification services to some of the world’s biggest household names. With more than 400,000 global clients and a reputation for quality, we are at the forefront of service and innovation. Our people are at the heart of everything we do, which is why we have worked hard to create a supportive and engaging working environment, which is open and inclusive and individuals are given the opportunity to fulfil their potential and really leave their mark. Role: IT Service Desk Analyst Location: Wythenshawe, Manchester (Hybrid) Basic Salary: £22,672 - £24,000 Your career is about more than building a CV-it’s a chance to #Leaveyourmark Make an impact doing work you can be proud of and contributing to a global mission to enhance safety standards with integrity and help us create a brighter future, shaping a world of trust, and a safer society for us all. Role Purpose At Bureau Veritas, we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking an IT/IS Service Desk Analyst to assist our customers with questions and problems concerning computer systems, hardware, and software. The Analyst will work with customers remotely, ensuring that all IT support requests and incidents are raised and resolved within the given SLA. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills. We are open to applicants who have either a background or interest in IT/IS systems and resolving technical challenges in this field. Whether that is gained from personal interest, work experience or elsewhere – we want to hear from you! Responsibilities include, but not limited to: Act as a single point of contact; receiving calls and emails from BV staff across Northwest Europe requesting assistance with their IT issues Accurately log calls into the Bureau Veritas Service Desk System Follow existing Service desk procedures to: Provide a 1st level support service to determine resolution and/or allocate to the relevant support group Ensure the level of ticket quality associated with is according to standards Be responsible for modifying accounts for new starters / leavers and role changes Achieve / maintain end to end SLA’s for support calls Ensure clear communication and instruction to colleagues on IT related issues Customer focused to work effectively as part of a team to resolve issues within SLA To work independently and capable of sharing knowledge and practices with a team What will you need to succeed in this role? Ideally IT/IS related course at degree level GCSE Maths, English, IT level or equivalent Knowledge of IT Support principles, including Windows O/S, Microsoft Office 365 Excellent Customer Service Skills Ability to prioritise and effectively time manage Effective communication skills Previous job-related experience desirable What’s in it for you? Basic salary between £22,672 - £24,000 25 days holiday + 8 bank holidays Combined employee/employer pension contributions of up to 12% Hybrid Working Flexible benefits scheme, to suit what is important to you including Life Cover, Private health care, Dental Care, GymFlex, Techscheme, Enhanced Maternity/Paternity policy, Give as You Earn scheme & Travel Insurance Health and Wellbeing Support through; Mental Health First aiders, Employee Assistance programme & Smart Health services Working for an Industry leading global Inspection company certified as a UK Top Employer for the last nine years in a row Please be aware that all roles within Bureau Veritas UK&I may require a DBS, Credit or Security Clearance Check. Bureau Veritas is an equal opportunity employer. No job applicant or employee shall receive less favourable treatment because of their gender, marital or civil partnership status, sexual orientation, colour, race, ethnic origin, religion, disability or age. Bureau Veritas operates a strict Code of Ethics that ensures the proper conduct of our day-to-day business.

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world's leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with around 3,000 offices in more than 50 markets. The Group has over 180,000 employees, and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. MUFG aims to be the world's most trusted financial group through close collaboration among its operating companies, and to respond to all of the financial needs of its clients, serving society, and fostering shared and sustainable growth for a better world. MUFG's shares trade on the Tokyo, Nagoya, and New York stock exchanges. The Client Management Services Department is situated within the Corporate and Investment Banking Division of MUFG Bank. However, this function acts as a centralized 1st line support team, providing support to Investment Banking and Corporate Banking in EMEA, Capital Markets and MUFG Securities both in London and in Amsterdam. MAIN PURPOSE OF THE ROLE To provide full secretarial and administrative support to the wider CMS team based in London. KEY RESPONSIBILITIES Effective co-ordination and diary management for CMS Senior stakeholders and CMS Business Management team, proactively identifying priority meetings and ensuring all meeting material is prepared and available in advance; Managing any schedule conflicts, supporting the prioritization and deputisation as necessary. Provide day-to-day administrative support to the wider CMS London team; Dealing with high level queries and management of highly sensitive and confidential information; Co-ordinate travel and entertainment for CMS Senior Stakeholders as required, ensuring adherence to MUFG policies; Ensure any business trips are fully prepared for including but not limited to: travel logistics and Visas (if required) accommodation, any relevant MUFG security / office access remote working facilities pre-arrange meetings, schedule, locations, contacts etc. Process expenses timely and accurately resulting from any travel and or entertainment; Co-ordinate meeting logistics where required including managing room bookings and ordering catering as required; Support and collaborate with the CMS Business Management team including but not limited to: Manage email distribution lists for the CMS EMEA team; Follow up with CMS on LEAP training; Manage and update accordingly the CMS Org Chart and (London) in-office rota; Assistance with actions for new joiner onboarding including set-up of office pass, WFH equipment, and system access; assistance with presentation/deck formatting. Ensuring any visitors for in-person meetings are courteously received and the meetings are well organised and prepared for. Other ad hoc tasks as needed and communicated by Senior stakeholders in CMS and the CMS Business Management team. Play a key role in the smooth day-to-day running of the CMS London office. WORK EXPERIENCE Experience in a comparable role preferred. SKILLS AND EXPERIENCE Functional / Technical Competencies: Proficiency in Microsoft Office Suite Programmes - Word, Excel, PPT, Outlook Excellent written, verbal and interpersonal communication skills, able to adapt style and tone to suit. the audience. Excellent problem-solving skills, working with different stakeholders and managing priorities. Demonstrate an ability to prioritize a challenging workload and act with urgency, delivering to multiple, sometimes tight, deadlines. Excellent attention to detail and ability to maintain a professional manner in a busy environment. Education / Qualifications: Preferred - Degree level education or equivalent industry experience essential. PERSONAL REQUIREMENTS A proactive, motivated approach. The ability to operate with urgency and prioritize work accordingly Strong decision-making skills, the ability to demonstrate sound judgement A structured, organized and logical approach to work A creative and innovative approach to work Excellent interpersonal and communication skills The ability to react to tight deadlines Excellent attention to detail and accuracy A calm approach, with the ability to perform well in a pressurized environment Enthusiastic with the ability to be assertive. Ability to multi-task effectively and to work on own initiative with minimum supervision We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

At CTS we deliver IT services dedicated to the legal sector covering IT strategy, technology platforms, cyber protection and managed services. Our reputation is built from our passionate commitment to delivering service excellence with integrity. We invest in our team and in creating an inclusive culture that rewards ambition and encourages freedom to think. We are recruiting 2nd Line Service Desk Engineers to join our expanding team based In Daresbury. Responsibilities As a second Line Service Desk Engineer at CTS you will provide robust service delivery to our clients in a dynamic environment, you will Ensure that the third-party applications are installed and run effectively and efficiently across customer platforms. You will also: Take ownership of Queue Management Provide second-level support to clients, resolving tickets in a professional and timely manner. Overseeing daily technical operations. Manage all escalation requests from within the service desk. Support colleagues with any technical assistance. Support service desk with ticket assignment and priority. Essential Criteria. You will be a natural problem solver, with great attention to detail. You will have an eye for spotting opportunities to refine and improve processes and the ability to communicate effectively with clients and third parties both face-to-face and over the phone, in a friendly and highly confident manner. you will need to troubleshoot and resolve issues relating to the below tech: Microsoft Office 365 Exchange Online, OneDrive, SharePoint Online Windows 8.1 and later Windows Server 2012 R2 and later Microsoft Exchange 2013 and later Email security products, e.g. Mimecast / MessageLabs Networking knowledge covering LAN/WAN technology fundamentals Citrix XenDesktop 7.15 and later (administration, user support) Experience in these technologies is not essential, but would be an advantage: Microsoft Server/Client OS and/or Office 365 Certifications are advantageous but technical ability and aptitude for problem-solving is of higher value Active Directory including knowledge of DNS, DHCP, Group Policy Remote Monitoring and Management What we can offer you. Annual salary: Up to £37,500 PA DOE + OTE Hybrid working 37.5 hours per week, Monday-Friday 25 days holiday + Bank Holidays + your birthday off + buy/sell 5 days Enrolment in our Company Pension Scheme Life Assurance Wellbeing programme including an Employee Assistance Programme Instant access to our Benefit Hub

The DMS Digital Group has thrived as one of the North West’s largest independent technology providers, with over 30 years’ experience. Our range of products and services span across several divisions – Managed Services, Print and Document Management, IT Services, CCTV and Audio Visual.Due to expansion and continued growth plans, we are currently recruiting for a Technical Support Trainee.RoleTo suit an enthusiastic individual who is happy to get involved in all aspects of the job.Provide support remotely or face-to-face to our range of clients for our wide range of technology products.ResponsibilitiesLog all incidents and requests within the managed service system.Keep track of ongoing work and pick up incoming work.Manage, prioritise and plan own work queue and deal with calls within SLAs.Liaise with 3rd Party Suppliers to resolve issues for our customers.Perform maintenance and upgrades of software and hardware in response to alerts, support tickets and customer needs.Proactively drive your own workload, have the ability work under own initiative identify and drive through opportunities for improvement/change.To create and maintain knowledge base articles to enable consistency.Update and acquire information from clients.RequirementsExcellent communication and customer service skills with a positive attitude essential.Good problem-solving skills and ability to deliver consistently to tight timescales and changing priorities.Working knowledge of Windows 10 & 11, Windows Servers, Microsoft Office, Active Directory, Azure Active Directory, Workgroups, Microsoft 365, TeamViewer, printing, and office technologies.Ability to learn new technologies and terminology quickly.You will have previous experience in a IT Helpdesk role.Job Types: Full-time, PermanentSalary: £18,000.00-£22,000.00 per yearBenefits: Company events Employee discount Free parking On-site parkingSchedule: Monday to FridayAbility to commute/relocate: Bolton: reliably commute or plan to relocate before starting work (required)Work Location: In person

About usWith over 12 years of industry experience, we’re a grown, well-established and trusted strategic I.T. partner to a wide range of organisations and in-house teams. We advocate an open, friendly, and fun working environment.Our work environment includes: Modern office setting Growth opportunities On-the-job training Relaxed atmosphere Regular social events Company perks Lively atmosphereOur company is looking for entry level or higher technical support candidates to support our fast growing customer base.You will be working towards a Cloud Network Specialsit quailfication.Desired personal qualities: Enthusiasm for IT Eager to learn Good communicator Team playerThe RoleWe are excited to be recruiting an IT Helpdesk Support Technician. Supporting our external customers, you’ll be dealing with 1st and 2nd line support enquires (mainly M365 related) providing first time fixes, where possible, to agreed SLA’s.Place of WorkThis role will be based at Foresight Business Solutions, Hollinwood Buisenss Centre, Oldham but may also require occasional travel to other places of work in line with roles and responsibilities.Key Roles & Responsibilities: Acting as the initial point of contact on the Service Desk. Ensuring the maintenance and support of the client's IT infrastructure, and delivering effective desktop support to all business users. Providing application support to external customers. Swiftly and efficiently resolving IT-related issues. Handling administrative tasks for client new hires and departures. Managing equipment assets. Configuring and setting up new laptops, desktops, and mobile/tablet devices. Recording and maintaining logs for desktops and laptops. Creating and upkeeping documentation for the IT InfrastructureThe IT Helpdesk Support technician is expected to fulfill the following : Proficiency in 1st line support. Extensive experience in Office365 Administration. A proven track record in providing customer support both over the phone and in-person. Competence in ticket management. Proficiency with Windows 10. Familiarity with Server 2012/2016/2019. Knowledge of Linux. Competence in Active Directory, group policies, and principles. Proficiency in networking hardware and software, including network hardware and phone patching. Ability to work effectively both independently and as part of a team.Experience: Technical support: 2 years (required) Microsoft 365: 2 years (required)Important Information:To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.*You will be subject to DBS checks.*You will need a full UK Driving Licence.Job Type: Full-timeSalary: £21,000.00-£24,000.00 per yearBenefits: Additional leave Company events Company pension On-site parking Profit sharing Sick paySchedule: Monday to FridaySupplemental pay types: Yearly bonusWork Location: On the road

Service Desk Analyst – Role Description Location: Rochdale, OL16 1XU Division: IT Shared Services – Service Desk Reports into: Service Desk Team Lead Grade: JC The way we work reflects the values at the heart of our business: Partnership, we become one team and family with organisations, helping them to navigate change and stay agile Integrity, our people really care, going beyond the brief to make change happen for organisations and citizens Innovation, we bring together the right technologies and services to design solutions that work Passion, we are passionate about - and dedicated to - public services and improving people's lives Role Description Located at the Service Centre in Rochdale, you will provide a quality technical first-line service to all customers of the Agilisys Managed Services section. The role will be responsible for the recording of all incidents, service requests and requests for change (RFCs) that come to the Service Desk via phone or email, aiming to satisfactorily resolve 75% of incidents received, demonstrating an end-to-end customer service focused approach to call management. Key Responsibilities Work on the ICT Service Desk, accurately recording all calls offered by either phone or email into the Service Management Tool (SMT). Communicate with user by phone, email and via intranet Deliver a high standard of customer care, by taking ownership of incidents Take part in IT service improvement Provide technically accurate solutions to users and customers. Aim to resolve 75% of incidents at first point of contact (75% first time fix), with or without the aid of remote-control software. Maintain the accuracy of the SMT and related databases by updating new user information, relocations etc. Update the Knowledgebase by adding articles and supplying new documentation where appropriate. Continuous communication with internal customers to provide updates on incident resolution Liaise directly with external maintenance suppliers Core hours are between Monday-Friday 8am-6pm on a shift basis, however, as the Service Desk is a 24/7 there may be some requirement to cover some weekend and night shifts on a rota basis. As part of this role, we will process a Security Clearance check on behalf of our client organisation. Further details will be discussed during the recruitment/onboarding process. Role Objectives The role holder will have ongoing objectives alongside other specific objectives that will be set from time to time. Experience of working within a customer service environment, preferably within IT Good problem-solving aptitude and skills. A positive analytical attitude to support process and performance improvement. Ability to diagnose technical faults quickly and accurately over the telephone, using the remote assistance tools and techniques available. What we are looking for Knowledge of current Microsoft Windows computer operating systems. Knowledge of hardware and systems software installation and support. Knowledge of PC hardware components and peripherals. Knowledge of standard business applications e.g., current Microsoft Office suites, popular web browsers, Microsoft Exchange email clients. What we can offer you: Benefits include: Enhanced Pension Scheme Health Insurance Life Assurance Access to exclusive discounts and offers through the company's "Perks at Work" scheme 25 days annual leave (with the option to buy more) Process Simply submit your CV. We invest in our recruitment process to ensure we attract the very best talent. Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all. By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing [email protected] – but please note that this means we will no longer consider you for the role you have applied for. You can review our privacy policy here.

Company Description Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We have a comprehensive portfolio of technology products and services that gives our partners the competitive advantage to build bigger and more successful businesses by providing their customers with the best solutions and customer experience possible. We value diversity and inclusivity above all else, creating an environment where our team members can be their whole selves, every day. We believe that by embracing different perspectives and backgrounds, we can truly make a difference and shape a better future. Are you ready to join us in our mission to supercharge UK business growth through technology enablement? Job Description Salary: £21,500 - £25,000 p.a. DOE Location: North-West England - Hybrid working (minimum of 3 days in our Nelson office) About the Team Forming part of the wider Support department, the Service Desk team are our primary contact point for all partner’s engagements with support. The team are responsible for providing first class support interaction through multiple communication mediums including: telephony, eChat, and case management. The team’s primary objective is to resolve cases at first touch and where not possible, to ensure adequate triage is completed before the case is passed to 1st line support engineers. About the Role: Working as part of a busy and dynamic service desk team, the role will require you to act as first point of contact for our industry leading billing software platforms raised via our ZenDesk case management platform. Working within an ITIL framework you will provide support to an established client base including some of the UK’s largest telecommunications brands. The Service Desk Analyst should be an experienced customer-focused individual capable handling enquiries, incidents, and requests; triaging and troubleshooting cases and providing solutions by sharing articles from our customer knowledge base. You will communicate with customers via eChat, telephone, email, collaboration software and our case management platform (ZenDesk) to provide a high quality well-articulated responses in accordance with the service level agreements (SLAs) with our partners. You should expect to be given responsibility early on and will be fully supported by an experienced, friendly, and knowledgeable team. You should have an enthusiastic and flexible approach to the role with the ability to work under your own initiative. This role is a fantastic opportunity for someone technically minded who thrives on providing first class customer service and who is looking to progress their career with a successful and growing software business. Key Responsibilities / Accountabilities Act as 1st point of contact for support engagements via eChat, telephone, and our case management platform (ZenDesk) Accurately categorise and prioritise enquiries, incidents, and requests raise by partners and colleagues on our ZenDesk case management platform Resolve non-technical cases such as user account configuration, modifying permissions and maintaining customer records Deliver an exceptional customer service experience by ensuring that cases are responded to and updated in a professional manner and in accordance with customer SLAs Prioritise and manage personal cases ensuring clients are kept up to date with progress in all instances Analyse system and software log files to diagnose causes of possible software problems Triage and troubleshoot technical issues providing resolutions where possible or detailed diagnostics where support from technical teams Support the major incident management and problem management processes as required Identify and highlight trends in repeat support cases to proactively reduce avoidable incidents and propose enhancements to avoid repeat Monitoring cases to ensure senior staff are informed about issues before they escalate Contribute towards the maintenance of the company’s internal support documentation and knowledge base Willing to learn how to support new technologies and products as they are developed and released Contribution towards team Key Performance indicator (KPIs) and objectives Preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Billing Management System Implement and adhere to all aspects of Giacoms Total Metering and Billing Systems (TMBS) regulations Qualifications Proven experience working in a support environment, including telephony-based customer service experience (Preferred) Strong communication skills and ability to engage with people possessing various degrees of technical understanding (Required) Technically minded with strong problem-solving skills (Required) Ability to understand and follow best practice business processes (Required) Self-motivated and driven, with the ability to multitask and respond well under pressure (Required) Ability to manage time and prioritise work effectively (Required) Additional Information Firstly, we believe in giving you the freedom to be yourself. Say goodbye to rigid dress codes and embrace your individuality. We encourage you to be yourself at work, allowing you to thrive in an environment that celebrates your uniqueness. We believe in equality and diversity. As an equal opportunities and disability confident employer, we encourage applications from all eligible candidates, regardless of their background. We embrace diversity and believe that a rich variety of perspectives strengthens our team and leads to greater innovation. If you've read our advert and it has sparked your interest in joining the Giacom team, but you're still unsure if it's the ideal fit for you, don't hesitate to apply expressing your interest. We would be delighted to hear from you and have a conversation about all the exciting opportunities we have to offer. Your exploration of possibilities starts with reaching out to us, and we can't wait to connect with you. And the Giacom benefits…? From 25 days of holidays, to a pension plan, we've got you covered. And here's a special treat – you'll enjoy an additional day off around your birthday. We care about your well-being and engagement. That's why we have a dedicated team focused on ensuring your well-being and satisfaction at work. We want you to feel supported and empowered every step of the way. Recognition is important to us. We believe in acknowledging your hard work and achievements. That's why we organise team and industry events to celebrate your successes and foster a sense of camaraderie among our team members. We also provide an Employee Assistance Programme, helping you maintain your well-being and providing support when you need it. Professional development opportunities are available to help you achieve your personal goals, and we even offer eye care vouchers and discounted Medicash membership. So, if you're looking for a rewarding career with a market leader that values you and provides a range of incredible benefits, look no further. Join us at Giacom and embark on a journey of personal and professional growth. Take the first step by applying today and discover the exciting opportunities that await you. For more information on our Recruitment privacy notice, please follow this link and select option 8 to view - https://giacom.com/help/privacy-and-cookies-policy

Leadership role in our UK&I HR team. Warrington , Manchester, Birmingham, Glasgow or Edinburgh based. We have a great opportunity for a seasoned HRIS leader to join our HR team. Leading a team of 3, you will manage the regional HR Information Systems landscape, ensuring effective system administration, optimisation of applications, data insights reporting, mass data management and communication operations. You will facilitate system and data integration projects and ensure data integrity with mass data transfers. You will play a key part in our transformation journey as we seek to optimise our HR systems landscape through multiple ongoing projects. Your key duties will include (but not limited to): Accountability for the integrity of HR employee data and systems. To support and maintain the HR systems and API feeds / data warehouse. To collaborate with the global IT team to design and deliver integration processes for HR data management and consolidation. Ensure testing for HR system changes and new initiatives are completed. Ensure data queries provide optimal information. Conducts system and data integrity audits. Leverages HR analytics to derive insights and support data-driven decision making. Partner closely with HR Client Services and IT, and other internal groups to develop standardised and customised reporting and analysis. Acts as the primary technical interface with our external Payroll provider, providing technical skills to refine and improve the payroll and HR interfaces To manage the process documentation and review processes Provide guidance, coaching and support to the entire HR team with regards to data management, integrity, security, validation and compliance reporting. We operate hybrid work arrangements where you will be expected to work within our Manchester or Warrington office on average 3 days per week. It’s an exciting time to join Stantec. We have grown significantly over the last 3 years and continue to have ambitious plans to grow further, both organically and through acquisitions. If you are excited by achieving seamless system integration to deliver better services to our employees during this exciting period of growth then please do apply. About You A bachelor’s degree in information technology, data management or a related field and significant experience of data management, analytics and business reporting experience, ideally within a mid to large, complex organisation (2000+ strong). Strong process improvement, reporting and analytics background are essential, coupled with proven team leadership experience. Strong understanding of SOX and GDPR consideration, coupled with HR system experience will be highly regarded. Technical knowledge: iTrent, Oracle, Eploy, (Highly regarded) Data management best practices and principles. Human Resources related laws, legislation, rules and regulations such as GDPR (general data protection regulations). Information & Data Security standards, such as ISO27001 and Cyber Essentials Leadership and management principles. Data analytics, metrics compilation and interpretation. Troubleshooting techniques. Process improvement practices and principles. Project Management principles. Mergers & Acquisition integration. Process mapping. About Stantec Stantec is a professional services firm. Our team of 26,000 global experts provides engineering, architecture, environmental, and project management services across all phases of the project life cycle. We’re designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe. From large-scale developments to challenging neighbourhood projects, we stretch across our global network to learn from others, offer our support, and gain new experiences along the way. So while we work to help the communities around us thrive, our own people thrive too. Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, colour, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment. At Stantec we are committed to ensuring our recruitment process is accessible to all. If you require reasonable adjustments to be made during the recruitment process then please inform a member of our Talent Acquisition team. ReqID: 4471

Cheshire Posted 1 week ago Antar Level 3 Information Communication Technician Company: Antar Full Address: 78 Cross Street, Sale, Cheshire, M33 7AN Weekly Hours Worked: 37.5 Hours per week Salary: £12,000 Please contact Alfie on [email protected] or call 0113 3500 333 About the company: Established in 1984, Antar is a Microsoft Certified Partner, providing quality IT Managed Services, Cyber Security and Telecoms services and products to small and medium sized businesses. Brief job description: Estio Training have an exciting new opportunity for an IT Support Analyst Apprentice with Antar, an IT Support & Services Company based in Cheshire. Job Description: The IT Support Analyst Apprentice is an important part of the Antar team. The successful candidate will be expected to provide operational and technical support to Antar’s varied client base and Antar’s own internal systems in order to ensure the smooth and efficient running of the systems. The job is not just one of fixing problems. It is to ensure that both our own and our client’s systems run as smoothly and as efficiently as possible. We take a proactive approach to support and try to identify and fix issues before they become a problem. In many instances, you will be the first point of contact, so a good understanding of client care is essential. You must ensure that all requests that are assigned to you are dealt with efficiently and effectively, keeping the client informed of progress, and logging resolutions for future reference. Your duties and responsibilities in this role will consist of: To assist our experienced IT technicians in the day-to-day running of our own computer systems. To provide 1st and 2nd line technical support to Antar’s clients adhering to set SLA’s, recording all reported problems and resolutions using our Help Desk system. To install, configure and maintain computer hardware. Software installation, maintenance, and upgrades. Cyber security services (protection, testing and certifications). Working alone with minimum supervision. Maintaining client and internal documentation. Keeping abreast of latest technological developments in both hardware and software. Installation, configuration and support of telephony systems. Qualifications: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths) Skills Required: Office 365 / Exchange emails. Windows server knowledge. Networking – routers, switches, VLANS and other networking aspects. Remote support software such as Splashtop and TeamViewer. Anti-Virus / Security software such as Sophos. Mobile device management software such as Microsoft In-tune. General PC / Mac trouble shooting skills. Backup / Server monitoring tools. CRM and Helpdesk platforms knowledge is beneficial. AWS / Google cloud knowledge desirable. Excellent communication skills with customers written and verbally. Various other skills related to providing IT services to other businesses. Personal qualities: Organised. Good timekeeping. Attention to detail. Future prospects: The role offers a permanent role upon completion of the apprenticeship depending on performance. Training to be provided: Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to: Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance Maintain regulatory, legal and professional standards. Support the information systems needs for your business. To apply for this job email your details to [email protected].

IT Analyst – 2 year fixed term Do you have drive, enthusiasm and a passion to help take the North further? If yes, then come and be part of our amazing team here at TransPennine Express. We are an intercity train company connecting people and communities across our cities and major towns in the North of England and Scotland. Together we will continue to transform rail travel with faster, easier journeys that offer a step change in services with our fleet of new high-tech trains. The North is a vibrant place to live and work and here at TransPennine Express our services are helping to keep the country moving. If you want to be involved in something truly transformative, that will have a lasting impact on how we travel, then please join us and help us to take the North further. The IT Analyst role requires a great deal of flexibility due to the small size of the IT department and range of work. It includes 3 main areas; project management, documentation, and technical engineer work although other areas will be included from time to time. To help drive the IT Team forward we need someone who has a strong background in IT Support with a minimum of 3 years' experience. The right person will be joining a diverse team where you will be covering 1st, 2nd and 3rd line support, you will also be working on IT projects, process creation and improvement and provide technical guidance in many areas of the business. We are looking for someone who is passionate about good service and can demonstrate a history of being able to tackle any technical challenge they face and find the best solutions. The role is office based and you would be working out of the head office in central Manchester. You will be given the tools to provide remote assistance to our colleagues but site visits across the whole of the network will be required where necessary and you will be part of an on-call rota. The right person will have experience in delivering cradle to grave support for Windows 10, Windows 7. Basic administration of o365 and AD management. Managing MS Server from 2012 to 2019. Working to SLA within a call management system. Be able to work to best practice and guidelines. Knowledge of Cyber Security and best practices. It is desirable that they will have experience in project work, continual service improvement and stake holder management including reporting and incident management. In the role you will need to be able to work collaboratively both within the business and with industry colleagues to provide the best level of customer support. If that sounds like the right fit for you, we'd love to hear from you, please visit Search Page (firstgroup.co.uk), complete an application form and upload a copy of your CV and a Covering Letter. What can we offer you? Excellent career prospects. A personal development plan. Fully funded structured training and development*. Competitive salary paid on 4 weekly basis. Generous annual leave entitlement. Free TransPennine Express rail travel for you and your dependants*. Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years' service* for you and your dependants*. Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there's someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home. Option to join the Railway Pension Scheme with significant employer contributions. Family friendly maternity and paternity benefits. Plus, high street and lifestyle discounts as well as a cycle to work scheme*. Terms and conditions apply. Help take the north further. Why Work with us? Our colleagues are from all walks of life with varied personal experiences and career journeys into rail. We want the best people for our roles. We are proud of our region and committed to connecting and reflecting the diverse communities that we serve across the North of England and Scotland. Our values are central to this, especially being ‘Supportive of each other'. As an inclusive employer we value individuals' contributions, regardless of their age, gender, race, ethnicity, disability, sexual orientation, social background, religion, or belief. Ref:023862 Company:TransPennine Express Limited Website Skillset:IT & Technology Contract Type:Fixed Term - Full Time Contracted Hours:37 Location:Bridgewater House - TPE Head Office (Manchester) If temporary, length of contract:2 Years Salary:£31,000 per annum plus excellent benefits Closing Date:23 October 2023

This role is for an ambitious, innovative, and professional Associate Director, who can work alongside the existing team to enhance the way we deliver services to our clients using data, intelligent insights from analytics and visualisation to improve project delivery confidence.Within your career you will have attained an exquisite balance of understanding data and data system architecture with a flexible, creative approach in its application to create value for your clients. You will be able to breakdown and translate complex problems into smaller components that are easily described throughout the client's organisation.This will require a passionate and highly motivated individual who enjoys problem solving and learning in general. You will join at an exciting period of significant growth and will be a significant contributor to how it is shaped. This role will interface with our leadership team, client organisations and other internal teams to develop our offerings and value propositions.Role Description* Take a lead in developing our data and insights value propositions, to improve project delivery confidence through intelligence data led insights, analytics and visualisation.* Manage and work as part of teams to deploy digital capabilities in the delivery of engagements and take a lead in identifying further opportunities * Work with technology and data analytics teams to develop and deploy proof of concepts, tools and solutions.* Develop partnerships with third party providers to develop an ecosystem of data & digital solutions for client issues.* Interpret and challenge systems and systems architecture.* Develop value-led information management structures and transparent decision making.* Experienced at working in managing consultancy or client facing assignments with demonstrable skills delivering data, analytics, and intelligent insights to support management of larger capital / infrastructure programmes of work to deliver business benefits.* Experience advising clients plan, develop and deploying meaningful information management strategies, including Common Data Environments.* Enough understanding of the infrastructure environment to be able to relevantly apply digital insights and capabilities.* Experience of working with complex information management and security requirements* Experience of innovative & commercial thinking whilst working with enterprise data management platforms.* Experience working on complex change programmes.* Experience outside of construction/infrastructure - particularly digital and manufacturing sectors.

Leading Financial Services organisation require a Financial Systems Analyst / Developer to enhance and manage the integrity of their financial data and processes. You will ensure that data interfaces operate efficiently, data quality is maintained and subsequent management information / data outputs provided to the FP&A function is accurate and timely.Key Responsibilities:Manage all aspects of delivering data to Finance administered systems (primarily Cognos TM1 and Power BI).Extract data from a range of sources and perform data cleansing as required.Manage data feeds between various source systems and Cognos TM1 reporting and forecasting tool.Perform necessary control reconciliations and resolve data anomalies and exceptions.Support design, build and maintenance of financial systems for reporting and forecasting purposesUtilise Macros / VBA / SQL to drive the development of insightful financial analysis and identify opportunities to add value.Embed a culture of seeking to continuously improve processes and be an advocate of change within a growing organisation.Support the upgrade and development of Finance administered systems.Advise on changes necessary to security to ensure appropriate segregation of duties or to improve efficiency, control, accuracy or effectiveness of Finance systems.Provide information requested by internal or external auditors.Lead training on Finance administered systems.Represent the Finance function on project and other ad-hoc work requests.Key Skills / Experience:Strong knowledge of administering and developing Financial SystemsAdvanced VBA / Macro skills with knowledge of developing data cubes, SQL skills are highly desirablePrior experience of collating, managing, and analysing large volumes of data from a range of sources.Flexible and willing to adapt to changing business demands, with a focus on quality, timely delivery, and continuous improvement.Experience of working with Financial ERP systems - ideally Cognos TM1 or similarPrior experience of administering databases and managing manual data feeds would be advantageous.Qualified or part qualified Accountant or Financial Services experience would be advantageous.Strong knowledge of administering and developing Financial SystemsAdvanced VBA / Macro skills with knowledge of developing data cubes, SQL skills are highly desirablePrior experience of collating, managing, and analysing large volumes of data from a range of sources.Flexible and willing to adapt to changing business demands, with a focus on quality, timely delivery, and continuous improvement.Experience of working with Financial ERP systems - ideally Cognos TM1 or similarPrior experience of administering databases and managing manual data feeds would be advantageous.Qualified or part qualified Accountant or Financial Services experience would be advantageous.

Company Description Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We have a comprehensive portfolio of technology products and services that gives our partners the competitive advantage to build bigger and more successful businesses by providing their customers with the best solutions and customer experience possible. We value diversity and inclusivity above all else, creating an environment where our team members can be their whole selves, every day. We believe that by embracing different perspectives and backgrounds, we can truly make a difference and shape a better future. Are you ready to join us in our mission to supercharge UK business growth through technology enablement? Job Description Salary: £21,500 - £25,000 p.a. DOE Location: North-West England - Hybrid working (minimum of 3 days in our Nelson office) About the Team Forming part of the wider Support department, the Service Desk team are our primary contact point for all partner’s engagements with support. The team are responsible for providing first class support interaction through multiple communication mediums including: telephony, eChat, and case management. The team’s primary objective is to resolve cases at first touch and where not possible, to ensure adequate triage is completed before the case is passed to 1st line support engineers. About the Role: Working as part of a busy and dynamic service desk team, the role will require you to act as first point of contact for our industry leading billing software platforms raised via our ZenDesk case management platform. Working within an ITIL framework you will provide support to an established client base including some of the UK’s largest telecommunications brands. The Service Desk Analyst should be an experienced customer-focused individual capable handling enquiries, incidents, and requests; triaging and troubleshooting cases and providing solutions by sharing articles from our customer knowledge base. You will communicate with customers via eChat, telephone, email, collaboration software and our case management platform (ZenDesk) to provide a high quality well-articulated responses in accordance with the service level agreements (SLAs) with our partners. You should expect to be given responsibility early on and will be fully supported by an experienced, friendly, and knowledgeable team. You should have an enthusiastic and flexible approach to the role with the ability to work under your own initiative. This role is a fantastic opportunity for someone technically minded who thrives on providing first class customer service and who is looking to progress their career with a successful and growing software business. Key Responsibilities / Accountabilities Act as first point of contact for support engagements via eChat, telephone, and our case management platform (ZenDesk). Accurately categorise and prioritise enquiries, incidents, and requests raise by partners and colleagues on our ZenDesk case management platform. Resolve non-technical cases such as user account configuration, modifying permissions and maintaining customer records. Deliver an exceptional customer service experience by ensuring that cases are responded to and updated in a professional manner and in accordance with customer SLAs. Prioritise and manage personal cases ensuring clients are kept up to date with progress in all instances. Analyse system and software log files to diagnose causes of possible software problems. Triage and troubleshoot technical issues providing resolutions where possible or detailed diagnostics where support from technical teams. Support the major incident management and problem management processes as required. Identify and highlight trends in repeat support cases to proactively reduce avoidable incidents and propose enhancements to avoid repeat. Monitoring cases to ensure senior staff are informed about issues before they escalate. Contribute towards the maintenance of the company’s internal support documentation and knowledge base. Willing to learn how to support new technologies and products as they are developed and released. Contribution towards team Key Performance indicator (KPIs) and objectives. Preserve information security, report security breaches, and to act in accordance with the requirements of the Information Security Billing Management System. Implement and adhere to all aspects of Giacoms Total Metering and Billing Systems (TMBS) regulations. Qualifications Proven experience working in a support environment, including telephony-based customer service experience (Preferred). Strong communication skills and ability to engage with people possessing various degrees of technical understanding (Required). Technically minded with strong problem-solving skills (Required). Ability to understand and follow best practice business processes (Required). Self-motivated and driven, with the ability to multitask and respond well under pressure (Required). Ability to manage time and prioritise work effectively (Required). Additional Information Firstly, we believe in giving you the freedom to be yourself. Say goodbye to rigid dress codes and embrace your individuality. We encourage you to be yourself at work, allowing you to thrive in an environment that celebrates your uniqueness. We believe in equality and diversity. As an equal opportunities and disability confident employer, we encourage applications from all eligible candidates, regardless of their background. We embrace diversity and believe that a rich variety of perspectives strengthens our team and leads to greater innovation. If you've read our advert and it has sparked your interest in joining the Giacom team, but you're still unsure if it's the ideal fit for you, don't hesitate to apply expressing your interest. We would be delighted to hear from you and have a conversation about all the exciting opportunities we have to offer. Your exploration of possibilities starts with reaching out to us, and we can't wait to connect with you. And the Giacom benefits…? From 25 days of holidays, to a pension plan, we've got you covered. And here's a special treat – you'll enjoy an additional day off around your birthday. We care about your well-being and engagement. That's why we have a dedicated team focused on ensuring your well-being and satisfaction at work. We want you to feel supported and empowered every step of the way. Recognition is important to us. We believe in acknowledging your hard work and achievements. That's why we organise team and industry events to celebrate your successes and foster a sense of camaraderie among our team members. We also provide an Employee Assistance Programme, helping you maintain your well-being and providing support when you need it. Professional development opportunities are available to help you achieve your personal goals, and we even offer eye care vouchers and discounted Medicash membership. So, if you're looking for a rewarding career with a market leader that values you and provides a range of incredible benefits, look no further. Join us at Giacom and embark on a journey of personal and professional growth. Take the first step by applying today and discover the exciting opportunities that await you. For more information on our Recruitment privacy notice, please follow this link and select option 8 to view - https://giacom.com/help/privacy-and-cookies-policy

Job title: IT Helpdesk AnalystEmployment: PermanentLocation: SkelmersdaleTravel: InfrequentSalary: Excellent basic salary, plus benefitsThe role: To provide support to The Config Team Internal Helpdesk functional by assisting with IT support and solving related technical problems, coordination, ticket and master data management, product support, monitoring emails and assisting with reports, processes and documentation.Duties and Responsibilities:· Provide IT ticket and 1st Line support to internal and external customers within agreed SLAs.· Organise and triage tickets appropriately from multiple inbound systems· Prioritize tickets and proactively manage ticket queues· Participate in Microsoft Office steering committee meetings to discuss ideas and suggestions on the future road map of Microsoft Office for The Config Team.· Participate in innovation road map meetings with the Microsoft Office steering committee meetings and contribute to the future road map, suggesting innovation.· Assist with internal IT, hardware and device management and asset tracking.· Grant system access as requested and approved by appropriate stakeholders.· Assist with the management of the Helpdesk system by taking ownership of new ticket and email allocation and monitoring.· Provide suitable initial responses to Helpdesk internal and external customers in line with the agreed SLAs and governance.· Work with the Helpdesk team to ensure emails and tickets are resolved within agreed SLAs and that suitable and timely updates are provided to internal and external customers.· Monitor, coordinate and communicate escalations with the relevant stakeholders as appropriate.· Ensure information for ticket, SLA table and client data remains accurate and that the data is appropriately updated to ensure accuracy is maintained.· Ensure the correct utilisation types are allocated to tickets and booked correctly within Helpdesk tool.· Review all Helpdesk tickets within Helpdesk tool, progressing with tickets, escalating any concerns or discrepancies with the relevant stakeholders to resolve.· Assist with the IT new starter process to ensure new employees have the correct IT equipment, accounts, hardware and software.· Assist with and complete new employee IT inductions.· Assist with the completion of IT license audits and reporting.· Ensure the accuracy and maintenance of the data with the Helpdesk tool application.· Ensure product documentation is tracked appropriately and version control is maintained.· Assist with and complete software and hardware product testing.· Ensure that security, service and compliance are monitored and in line with agreed ISO & ITIL standards, assisting with process documentation as necessary.· Provide Helpdesk center administration support, interacting with internal and external stakeholders as appropriate.· Assist with producing reports.· Provide out of hours support as per the support schedule and shift cover.· Display behaviours which reflect The Config Team Purpose, Mission, Vision and Values.Required Skills, Experience and KnowledgeEssential:· IT literate with good knowledge of the Microsoft suite of applications including Office365, Excel and PowerPoint.· Experience in setting up hardware and/or software for desktop or mobile applications.· Enjoys working with and has an interest in learning about new technology and computer systems.· Able to collaborate and coordinate with internal and external teams and customers.Desirable:· An understanding and/or basic knowledge of SAP or similar ERP systems, specifically within logistics.· Previous IT or technology support desk experience and working to SLAs.· Advanced knowledge of the Microsoft Office Power applications.· Experienced in using Microsoft Teams.· Has a basic understanding of at least one programming language.· Previous experience in a customer service position.· Experience of the new employee process in relation to IT equipment setup.· Experience of asset tracking and software and hardware device management.· Knowledge and understanding of networks and concepts.· Knowledge of basic server infrastructure.Qualifications:· Educated to at least GCSE grade C or above.At The Config Team we aim to hire high-calibre people who are skilled in their area of expertise and it is also vital that alongside a strong skillset, employees should believe in our mission, vision, values and purpose which underpin everything we do.Purpose: Trusted to deliver, we make the difference that creates a smile across the whole supply chain.Mission: To delight our customers by providing amazing SAP logistics solutions that enable a seamless flow of data through their supply chainVision: To be recognised as the best team in the world for delivering innovative logistics related SAP solutionsValues: Teamwork – Skills – People – Customers – Innovation – ResultsTo find out more information or if you have any questions, please submit your CV or visit theconfigteam website.Job Type: PermanentSalary: From £27,000.00 per yearSchedule: Monday to Friday OvertimeWork Location: Hybrid remote in Skelmersdale

Matillion is The Data Productivity Cloud. We are on a mission to power the data productivity of our customers and the world, by helping teams get data business ready, faster. Our technology allows customers to load, transform, sync and orchestrate their data. We are looking for passionate, high-integrity individuals to help us scale up our growing business. Together, we can make a dent in the universe bigger than ourselves. We are now looking for an IT Service Delivery Manager to join #teamgreen based in Manchester. About the Role As part of the Security & IT function, the IT Service Desk Manager is responsible for directing the day to day operations and management of the IT Service Desk Team. Matillion has a SaaS first approach with a diverse set of technology stacks across multiple pillars. We are looking for a motivated manager to build and support our IT Service Delivery Team, that can work with our growing teams and estate of services. This role will guide and manage the IT Service Delivery group, including policy deployment, strategic planning for the team's people, processes and technologies as well as taking part in all IT Security exercises and mitigations as necessary. As part of this role, your responsibilities will include identifying and monitoring KPI’s and managing SLA’s, working with strategic partners within the business and leadership within IT to help drive implementations for the business, while ensuring a high standard of support is continually maintained. What you will be doing: Work closely with IT Operations to design support programs for all service changes and updates. Design and document all support processes and SLA’s for the IT Service Desk. Focusing on improvements that bring efficiencies and drive positive service outcomes as we scale. Work with IT and Security to create and maintain a team roadmap and budget accordingly. Maintain a high transaction Service Desk triage system and all processes integrated with it. Lead a team of Service Desk Analysts through continual improvement. Design and manage all corporate service delivery functions. Be accountable for delivery and adherence to SLA's and KPI’s. Tracking and reporting performance against these. What we’re looking for: Demonstrable experience in Service Desk management or an equivalent role. Experience managing multiple service level agreements in relation to support management. Experience driving complex and evolving initiatives tied to business objectives. Experience managing and scaling a support operation for over five hundred users. Passionate about developing people and coaching your team to meet their full potential. At Matillion, we are committed to providing competitive salaries in line with market standards. Our estimated compensation range for this position is £46,000 - £69,000 but the final salary will be based on your relevant skills, experience and qualifications demonstrated in the hiring process. #LI-MJ1 #LI-hybrid Matillion has fostered a culture that is collaborative, fast-paced, ambitious, and transparent, and an environment where people genuinely care about their colleagues and communities. Our 6 core values guide how we work together and with our customers and partners. We operate a truly flexible and hybrid working culture that promotes work-life balance, and are proud to be able to offer the following benefits: Company Equity 30 days holiday + bank holidays 5 days paid volunteering leave Health insurance Life Insurance Pension Access to mental health support Career development with access to a Udemy account, Blinkist and much more! More about Matillion Thousands of enterprises including Cisco, DocuSign, Pacific Life, Slack, and TUI trust Matillion technology to load, transform, sync, and orchestrate their data for a wide range of use cases from insights and operational analytics, to data science, machine learning, and AI. With over $300M raised from top Silicon Valley investors, we are on a mission to power the data productivity of our customers and the world. We are passionate about doing things in a smart, considerate way. We’re honoured to be named a great place to work for several years running by multiple industry research firms. We are dual headquartered in Manchester, UK and Denver, Colorado. We are keen to hear from prospective Matillioners, so even if you don’t feel you match all the criteria please apply and a member of our Talent Acquisition team will be in touch. Alternatively, if you are interested in Matillion but don't see a suitable role, please email [email protected]. Matillion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all of our team. Matillion prohibits discrimination and harassment of any type. Matillion does not discriminate on the basis of race, colour, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by law.