Overview of salaries statistics of the profession "Incident Manager in "

Successful applicants will have been in the UK for 5 years. A full UK Manual driving licence is required for this role Applications welcome from anyone with relevant IT experience or educationAbout the Job:Do you have experience working in IT support? Are you looking for a role with exposure to a wide range of technologies?Can you solve technical problems whilst providing amazing customer support?ESP Global Services are currently recruiting an Airport Engineer to join our team at Heathrow airport.Working as the Airport Engineer you will provide “hands on” IT support and maintenance on a wide range of hardware and software within the airport. Responding to tickets from the ESP service desk you will ensure all IT issues are effectively and efficiently resolved in line with our service level agreements.What will you do? Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure incidents and successfully resolve within the agreed timescales. Consistently provide updates to the ESP Service Desk and end users on all live incidents and service requests Supply and replace IT consumables, such as paper and ink toner when required Carry out regular “floor-walking” and pro-active line of sight checks/ routine preventive maintenance to identify, log and resolve any issues before they are raised as incidents by customersWhat will you bring to ESP? At least 2 years’ experience in an IT support role Good knowledge of current Microsoft Windows Desktop software Understanding of network protocols, server hardware and configurations Self-motivated with a willingness to learn and adapt to any new change or situation Excellent verbal and written communication skills 5 years UK working history which can be referenced for airside clearance checks Full UK manual driving licenseIf you…. Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.What we will offer:Salary:We offer a competitive range based upon suitability or experience.Benefits: 20 holidays Shift AllowanceHour of work: Shift pattern 4on - 4off 4am to 4pm & 10am to 10pm DaysPersonal & Professional DevelopmentWithin a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.Diversity, Inclusion & BelongingWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.Who are we:ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.Job Type: Full-time

Our client, Timeless IMS, has evolved over the last fifteen years from being an IT support company, supporting both single homes to large multi-site corporations offering Intelligent Managed Solutions across four key areas of technology; Intelligence, People, Security and Cloud.They are currently recruiting a Senior Technical Support Engineer.As the successful candidate:You will be responsible for managing and growing a technical team delivering first-class telephone, remote and on-site support to our customers across varying sectors. You will also be expected to complete project work in a team and independently to strict deadlines. You will resolve incidents using Autotask Service ticketing software. You will be required to monitor, manage, and contribute to the operation of our advanced RMM software.You will have several tasksPrimary, you will manage and grow their small technical support team and provide 1st to 3rd line technical support and onsite project work for their clients within set SLAs; this includes (but is not limited to):Monitor and analyse Service Desk performance metrics, identifying areas for improvement and implementing appropriate measures.Work alongside the operations manager to grow and develop the Technical TeamWork alongside the sales department with pre and post sales queries.Manage and train technical staff and outsourced helpdesk.Respond to Client service requests by providing remote desktop and server support within support agreement targets (SLAs)Support Microsoft 365 issues and change requests.Create and maintain requests in our ticketing system raised by the customer via telephone and email.Manage own daily schedule by working through the service board and monitor, categorise, and setting the priority of incoming ticketsCommunication with customers required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesTroubleshoot and resolve issues with Microsoft / MacOS operating systemsProactively review alerts originating from customer infrastructureAdminister and support on-premises/Azure Active DirectoryBuild and configuration of both physical and virtual machinesProvide networking support for routers, switches, firewalls, wireless access pointsMonitor and manage security software and cloud tools (Microsoft 365/Watchguard)Backup creation and administrationPerform preventative maintenance activitiesMaintain our documentation systemEscalation of tickets to the relevant persons or team as necessaryKeep customers regularly updated, both via our ticketing system and telephoneSupporting Project Managers with the preparation and delivery of projectsComplete project tickets and phases as assignedMake sure new/pending tickets do not exceed our SLA by picking up unassigned ticketsVisit customer premises when necessaryStay up to date with advances in technologyPlace of WorkOffice Based Ashford, SurreyHours of WorkMonday to Friday (8:30 to 5:30 with 1-hour lunch)Out-of-hours support (when required)SkillsAll candidates must have the following knowledge to an excellent level of the following skills and at least four years of experience in a similar role.Desktop and server hardwareMicrosoft Windows 10/11Microsoft Office desktop apps (to the latest version)macOS (to the latest version)Microsoft 365, including Exchange, SharePoint, OneDrive, Teams and AzureSwitches and firewallsNetworking knowledge (TCP/IP, DNS, DHCP and VPN)Use and management of RMM softwareNetwork Security (Watchguard experience Preferable)DesirableExperience with building and/or maintaining a Service DeskAdvanced networking (VLANs etc.)Active Directory / Azure Active DirectoryMicrosoft Windows ServerMulti-Factor AuthenticationCyber Essentials understanding and complianceEndpoint ProtectionPersonal SkillsClear and fluent English (written and spoken)Excellent customer service and communication skillsAbility to manage and prioritise tasksTimekeeping and time managementWork as a team and independentlySelf-motivated, resourceful, and keen to learn and share knowledgeAbility to lead by example - developing and maintaining a respectful and inclusive working environmentAbility to plan, organise and adapt to changing job tasks within own roleStrong analytical, logical, and troubleshooting skillsStrong efficiency skills, with the ability to multi-task in a fast pasted environmentFlexible approach to working hoursQualificationsAt least four years of experience in a similar role (essential)CompTIA A+/Network+/Security+ (desirable)ITIL Foundation (desirable)Salary: Neg depending on experience

Develop and implement robust safeguarding policies and proceduresProvide training to staff on safeguarding issues and proceduresEnsure compliance with all safeguarding legislation and guidelinesHandle any safeguarding incidents in accordance with company policiesLiaise with external agencies regarding safeguarding mattersRegularly review and update safeguarding policiesCreate a culture of safety and welfare throughout the companyReport regularly to senior management on safeguarding issuesA successful Safeguarding Manager should have:An in-depth understanding of safeguarding legislation and guidelinesProven experience in managing safeguarding in a related industryStrong communication skills to liaise with various stakeholdersThe ability to provide training and promote awareness on safeguarding issuesExperience in handling safeguarding incidents

· Reporting to the EHSQ Manager, you will manage a team of EHS Coordinators within the EHSQ department.· Set team and individual targets aligned with the department & site targets.· Mentor, coach and train line staff to implement and sustain best EHS practices.· Establish and maintain procedures for reporting and investigating EHS deviations (incidents, injuries, risks, etc.) - Incident reporting, trend analysis, Action Planning & Site feedback.· Support the HSEQS Manager with the development & implementation of the Major Accident Hazard Safety Report.· Organise & coordinate the Competent Authority Interventions.· Develop, implement & manage the Competent Authority Intervention Action Plans.· Responsible for the implementation of the site Emergency Response Plan.· Responsible for the effective implementation of the ISO 14001 & 45001 management systems.· Support team in the development of training courses and deliver training either via Rapid Global, Safety hub or directly where needed.· Carries out site inspections of the site identifying unsafe acts & conditions then determining recommendations for improvement.· Support and guide team in maintaining document control and routine reviews of EHS documentation· Assist the EHSQ Manager in advising and training teams with respect to regulatory compliance.· Carry out routine and improvement activities in the areas of: EHS KPI and target data collection, handling and reporting.· Lead or assist with audits of the EHSQ systems at Warrington· Should hold a safety qualification such as NEBOSH diploma or equivalent· Experience in compliance within a Top tier COMAH site· Previous experience managing a team· Previous experience in a chemical or process industries manufacturing plant within the EHS team· Competent in computer programmes such as Word, Excel and PowerPoint.· Experience with EHS based computer systems such as Dakota, Rapid Global would be advantageou

Job Title: 2nd Line Service Desk Analyst - Tech Troubleshooter Extraordinaire Location: London Job Type: Full-Time We're seeking a skilled and resourceful 2nd Line Service Desk Analyst to join our team. No two days will be the same as you dive headfirst into technical challenges, using a mix of creativity and technical acumen to resolve a wide range of issues. If you're a tech-savvy problem solver with a passion for customer service, this is the role for you! What will your day to day look like? You will be working within a team of 11 individuals supporting 10 of our key clients. Responding to escalated technical support tickets from the 1st Line Service Desk, promptly addressing user inquiries, troubleshooting incidents, and resolving complex IT issues. Conduct in-depth analysis and diagnosis of user-reported problems, utilizing appropriate troubleshooting techniques and tools to identify the root cause. Provide technical expertise and guidance to end-users, offering clear instructions, step-by-step guidance, and workarounds to resolve issues, either remotely or on-site if required. Document all incidents, problem resolutions, and troubleshooting steps in the ticketing system accurately and comprehensively, ensuring proper tracking and knowledge sharing. Monitor system performance and proactively identify potential issues or areas for improvement, suggesting and implementing appropriate measures to maintain optimal system functionality and performance. Contribute to continuous improvement initiatives, participating in team meetings, sharing feedback, and providing recommendations to enhance the overall service desk performance. About Us T-Tech is a fast-growing IT Consultancy, Support and Cloud Service provider in the UK, serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive support. We understand how important it is to optimise day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk, improve productivity and leverage IT to gain competitive advantage. At T-Tech, we’re about keeping UK business up and running, resolving problems quickly, providing personal attention and providing our customers with reliable IT support when they need it. Our business focuses on 6 areas of service: Business Consultancy; IT Support; Technical Consultancy; Cloud, Networks & Security; Intelligent Automation; and Communications. At T-Tech, our values are core to who we are; we promote and live these in all areas of our work to give our team and our clients the best experience of T-Tech: Service Centric- We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile. United- We succeed as a team, pulling together to achieve our goals. We understand and respect others’ views and perspectives. We communicate openly with each other, sharing, challenging and supporting High Standards - We take pride in the quality of our work. To give our best, we plan thoroughly and strive continually to improve our effectiveness. We have a thirst for knowledge to enable us to learn and improve. We are Agile…in our thoughts and actions, anticipating and adapting quickly to new opportunities and situations. We manage changing priorities to work flexibly and with resilience. What is the interview Process? Telephone conversation with the recruitment manager 1 hour Microsoft Teams Interview where you will be assessed on your skills 1 hour face to face meeting, giving you the opportunity to be introduced to the team and view our offices Requirements To be successful in this role you must have: Previous service desk experience, we are looking for a minimum of 18 months Strong technical Microsoft experience Great communication skills Exceptional customer Service skills Benefits What we offer 23 Days + birthday off BUPA Cash Plan 50% Flexible working Work from Home Allowance Charity days off (2 days a year) Training by professional and courses funded 3 Social events a year

Design, build, install, and configure security solutions for on prem and cloud environmentsProactively monitor security solutions (SIEM, threat detection and data security (Varonis), endpoint protection, network analytics etc.) for alerts, conducting event analysis, and incident managementDocument technical standards to meet corporate security policies and industry best practiceEnsure appropriate technical measures are in place, to comply with legislation and regulations such as GDPR, GxP, and with ISO 27001Conduct vulnerability scanning, analysis, and remediationPerform security reviews, identify gaps in security architecture, and apply appropriate remediationParticipate in Change Advisory Board (CAB) to ensure that any security impacts of upcoming changes are appropriately managed, to minimise risk and exposureTriage, analysis, and prioritisation of security incidentsIdentify root cause of security issues and design appropriate solutionsContribute as a key member of the EMEA region, in the global information security management system activitiesAct as EMEA initial point of contact for any out of hours P1 security incidents.Regularly attend global security calls. Due to scheduling challenges these calls may fall outside UK core business hours.Varonis Data Security Platform: DatAdvantageVulnerability Scanning and Management: QualysPatch Management: SCCM/Endpoint Manager and WSUSEndpoint Security: Symantec Endpoint Protection (SEP)Security Information and Event Management (SIEM): QRadarEmail Security: Cisco Secure Email, Microsoft Office365Cloud Platforms: Azure and AWSActive Directory: ADFS, Group Policy, PowerShell (desirable)Network Protocols: TCP/IP, SMB, DNS, DHCP and associated servicesNetwork Management and Monitoring: Cisco ISE, CISCO DNAC, Cisco StealthwatchMicrosoft Windows Server and Client (Wintel)Virtual Platform: VMWare vCenter and Horizon VDIService Management: ServiceNowMicrosoft Office Applications: Excel, Word, Project, Visio

About the Role: The IT Support Engineer will play an essential role in our IT Support team by providing end-user support (Tier 1) through more advanced administrative support (Levels 2-3). They will report to the IT Support Operations Manager and work with staff at Alcority & its group companies to ensure all IT issues are solved in a timely and efficient manner. The incumbent ensures our devices and technology are installed, configured, and maintained properly so our staff can be productive. The support environment involves regular office attendance in London, and occasional travel to the Oxford area, with out of hours on-call (rotation based) and includes remote support for our international group offices. This role will suit someone with a passion for customer service with a strong technical and methodical approach to any given task. The candidate will exhibit intellectual curiosity in their interest in IT with an aptitude for applying computing concepts and skills to solve real problems. Responsibilities: Provide 1st, 2nd, and 3rd level end-user support for Microsoft 365 environment, office devices, and technology including Laptops, printers, multifunctional devices, smartphones with a focus on customer support. Candidate must truly enjoy helping others and solving problems to succeed in this role. Serve as experienced participant in transition from an on-premises / hybrid 365 environment to an automated 365 Cloud environment. Physical setup of workstations, laptops, and smartphones. Responsible for working and tracking all incidents and service requests from beginning to resolution within predetermined service levels using the ticketing system. Escalate issues (ERP, HRIS, Procurement, etc.) to the appropriate parties inside or outside the company and track resolution. Install, configure, and provision end-user devices for onboarding, as well as secure retirement of devices and removal of company resources during offboarding. Utilize IT asset management for documentation and tracking of end user computing equipment, accessories, software licenses and maintain appropriate levels of inventory. Manage end-user software & hardware inventory for company offices; initiate, manage and track necessary purchases with our established 3rd party suppliers. Work closely with the IT Support Operations Manager to determine and implement solutions to improve efficiency, reliability and security of desktop services and capabilities. Serve as an experienced resource to lead by example for junior IT Support Analysts. Set-up and provide user support for our video conferencing rooms and systems. Train employees on use of devices and new/upgraded core enterprise software. Occasional after-hours work for critical infrastructure updates and changes. Proactively communicate all changes, updates, and outages to staff. Frequent in-person office attendance in the London area, with occasional travel to the Oxford area. Requirements: General 7-10 years of experience in a similar position providing endpoint and infrastructure support. Excellent team player with the ability to positively encourage and influence others. Ability to multi-task with strong attention to detail. Enjoy working in a fast-paced, agile environment, and resolve unplanned incidents quickly. Outstanding communication skills, including the ability to effectively present information in both technical and non-technical terms. Ability to maintain a professional service level when dealing with fast-paced end users and VIPs. Desire to learn and become familiar with new areas of technology. Understanding of ITIL processes preferred Knowledge of the Software Development Lifecycle (SDLC) Technical IT troubleshooting skills: ability to critically think and solve problems independently until escalation may be required. Experience with Active Directory, machine access changes, and various authorization controls. Direct Microsoft 365 experience is required, including direct knowledge of Azure AD. Enterprise Architecture: troubleshooting user mailboxes, public folders, creating/updating distribution groups and security groups. Experience in setting up, maintaining, and troubleshooting office devices (Laptops, smartphones, printers, etc.) Ability to isolate problems with end user devices and infrastructure. Mobile Device Management – enrolling users on corporate mobile devices and BYOD profiles. Direct experience with iPhones is a plus. Creating, using, and updating Powershell scripts to automate daily tasks. Networking fundamentals – basic troubleshooting of connectivity on workstations and servers. Experience in videoconferencing solutions and end-user support (Teams, Webex, etc.) Strong working knowledge of Microsoft Office suite (PowerPoint, Excel, Word, Outlook) Experience with RMM solutions (Teamviewer, Kaseya, Solarwinds, etc.). Experience with ticketing systems (e.g. Zendesk, Jira Service Desk, ServiceNow, etc.).

Region 1 EMEA (Europe, Middle East and Africa) Division 1 Corporate Location 1 London Program type 1 Internship Level 1 Analyst Job description 1 Who we are Nomura is a global financial services group with an integrated network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through our three business divisions: Retail, Wholesale (Global Markets and Investment Banking) and Investment Management. Driven by the insights of some 26,000 people worldwide, we put our clients at the center of everything we do, delivering unparalleled access to, from and within Asia. Corporate Infrastructure overview Our Corporate Infrastructure business areas are what underpins the success of the entire organisation. These are the functions that support the business, helping us deliver innovative financial solutions that set Nomura apart in the global marketplace. In our highly competitive and fast-paced industry, strong infrastructure teams are fundamental to our success. Work in these areas with us and you’ll be operating at the forefront of your field, as well as gaining a valuable insight into how Nomura operates on a global scale. The Technology Summer Internship Programme aims to give you exposure into one of our Technology departments - Support, Development and Infrastructure. Programme overview: We offer a nine-week Summer Internship for final year students interested in learning about the banking business. The programme will provide you with the opportunity to develop your technical knowledge, gain valuable on-the-job training, understand our culture and create new networks. The first week of the internship is class-room based training which is provided to enhance your key technical skills and will enable you to perform on the desk during the internship. Following the training week, you will join one of our Technology desks for the remaining of the internship and complete tasks at a similar level of a first year Analyst. At the end of the internship, strong performers will receive offers to join our Graduate Programme. Additional sessions during the internship include soft skill sessions, product presentations, business overviews as well as social events. Training Summer Analysts will receive extensive training to enhance the skills they need to perform well during their internship. As part of the Corporate Infrastructure Summer Programme you will receive training which will include business overview presentations, structured class room seminars, internal training by business representatives and team-building with colleagues. You will receive ongoing performance feedback and have access to division specific educational sessions designed to aid your professional development. Managers will focus on your career development and dedicate their time to coach and mentor you, helping you realise your full potential. Throughout the Internship Programme you will be supported both by a buddy, mentor and dedicated programme management team. What’s your role? Technology at Nomura involves working with, and designing, state-of-the-art information technology and risk management systems. These are the systems that can often give us that crucial, split-second edge over our competitors. Work ranges from infrastructure support and deployment to in-house development of complex modelling software and applications. This programme will give you the opportunity to develop new applications that keep us at the forefront of technology. You’ll develop an impressive level of technical knowledge, using a range of technologies (Java, C#, C++, SQL, Python, Perl, JavaScript, HTML/CSS and others) and frameworks (Spring, Maven, Camel, WPF, Node, React, and many others). Depending on your role, you’ll gain an understanding of different financial products, and build a valuable knowledge of risk management techniques and live trade analysis. There is a wide breadth of roles available in technology. Your role will fit into one of the below: Business Analysis – To help bridge the gap between the worlds of Technology and the business, Business Analysts are the intermediary through which each side can communicate effectively. Each modification we make to our in-house software requires complete understanding and agreement from both sides as to how things are to be changed, and as a Business Analyst you will facilitate this. You’ll be meeting regularly with business representatives to understand the problems that are currently occurring, and will be translating these problems into concrete requirements for the Development and Support teams. Analytical skills are a must for this role, as well as the ability to express an idea in more than one domain language. Software Development – Bespoke software is at the heart of everything we do, and as a software developer you will help build out our ecosystem to help our clients and traders create and maintain a competitive advantage over other banks and organisations on the street. We write a large proportion of our software in-house and you could be involved with anything from generating real-time risk measures for our traders, to ensuring that payments to other companies are correctly collated, calculated and executed. As a software developer at Nomura, you will be designing, implementing and deploying solutions to meet rapidly changing business and regulatory needs. Strong coding skills and a logical outlook are a must. Technical Support – To support the many systems that are written in house, our technical support teams are the first line of communication between our business users and Technology. As a member of one of our dedicated teams you’ll be doing anything from diagnosing and remediating issues in complex system flows to investigating previously unknown issues, all while in contact with traders or other business staff in a fast-paced environment. Excellent communication and technology knowledge are required to get the ‘big picture’ and disseminate information to find a solution to issues. Bear in mind, that not all jobs fit into one of these categories, and can sometimes span two or all three! Your role will be in the context of one of our IT divisions: CTS – Corporate Technology Services (CTS) is responsible for delivering and supporting business applications to Finance; Compliance; Legal; Human Resources; Real Estate and various other Corporate divisions across the Nomura Group. CTS plays an essential role in servicing the Firm’s business needs and future direction by provisioning innovative, cost-efficient technology solutions to help underpin our competitiveness; revenue-generation and regulatory compliance. This is achieved by defining and overseeing strategic direction and technical architecture of Corporate Technology Services across Wholesale and wider Group companies; ensuring quality, delivery timeliness and progress transparency against milestones and objectives. Team collaboration is also involved, sharing successes and failures, ensuring we consistently and continually learn. CTS creates an environment and culture to attract the smartest and most determined people, helping them succeed in their roles and careers. Acting as true partners with the Business and wider Corporate world, they provide technical expertise, ideas, opinions and problem-solving abilities. CTS also sponsors and supports Firm-wide IT Transformation, transitioning to cloud, automated toolchain and testing processes. GIS – Global Infrastructure Services team is responsible for designing, developing and maintaining Nomura's core group-wide infrastructure platforms which are divided into three main functional areas: Digital Workspace; Cloud; and Traditional Services. These functions are underpinned by Engineering, Programme Management, Governance and Business Management functions. The GIS team continually drive forward the organisation through the delivery of leading edge technology platforms and business solutions. The current GIS project portfolio spans cloud and workspace initiatives alongside infrastructure optimisation programmes and provides support for business initiatives. Through the knowledge, expertise and teamwork of our people, we create significant technological and competitive advantage for Nomura. Our strategy is to provide a first class and cost efficient Service Delivery centering on Efficiency, Platform Standardisation, Consolidation and a Globalised Operating Model. GMIT – Global Markets Technology develops and maintains software solutions for the Global Markets division. Our products are used around the globe and include trading, pricing, risk management, analytics, research and sales systems. Risk IT – Risk IT supports the Risk Management division by developing and maintaining software solutions that calculate market and credit risk exposures and provide group-wide risk management capabilities in line with the firms’ risk appetite and regulatory requirements. WPS – Wholesale Production Services provides business aligned 1st/2nd line IT Support and has global responsibility for the overall stability of the systems supporting the global wholesale businesses and the supporting functions (e.g. Front Office, Operations, Risk, Finance, Compliance). Wholesale Production Services is responsible and accountable for monitoring the environment to proactively identify issues, incident management, release management, disaster recovery, capacity management and application support. What are we looking for? At Nomura our goal is to attract and develop exceptionally talented people who share our passion for individual excellence and our commitment to teamwork. We recruit graduates and interns with a high level of academic and extra-curricular achievement, who will be able to withstand the rigours of a rapidly changing, demanding but ultimately rewarding environment. As an intern, you should be in your final year of university graduating in 2024. All applications will be considered. Fluency in English is essential. How to apply Please note that you can only submit one application per recruitment year (Sep 2023 – August 2024) and that all applications must be submitted online via: www.nomura.com/careers To apply for a 2024 Summer Internship position, candidates should be available for full time employment in July 2024. We only accept applications for this programme from final year students graduating in 2024. Deadline dates & Visa sponsorship Application deadline: 1st December 2023 We recruit on a rolling basis and encourage applicants to apply early. Please note Nomura do accept and consider applications from overseas students from outside the UK and will provide support and assistance with the visa application process as best we can. For further information about Nomura, please visit www.nomura.com/careers Diversity & Inclusion Nomura is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all our employees. We do not discriminate on the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us.

About the job Marpoint – a leading System Integrator and Satellite communication company operating mainly in the Maritime Industry – is looking for a self-motivated and highly professional individual to fulfill the position of ICT Administrator. The candidate should have good knowledge of networking terminology, team working skills in order to collaborate with all teams responsible for maintaining the network platform, and motivation to always learn new things. The department works on rotating shift schedule for weekends only. Examples of work you might undertake Monitoring and inspecting network infrastructure performance Organize and prepare the deployment of new installations Troubleshoot networking incidents and the ability to find the right solution for complex problems Document procedures Engage in troubleshooting and debugging new feature deployments Talk with IT customers and assist them in better designing their onboard network solution Provide support to the company’s B2B customers Manage to overcome issues and problems by taking initiatives Responsibilities Customer ICT support Software maintenance and administration Report to development incidents and bugs Ensure that tickets are resolved efficiently and in a timely manner Learn the ins and outs of the company’s proprietary software Train and assist customers in using the platform and managing their systems Support the Project Manager to deploy new platforms and changes when necessary What we are looking for Good understanding of OSI Layer, TCP/IP networking, and firewall English oral / written well Good Linux knowledge (any flavor), the candidate should be able to operate and use Linux terminal commands Adequate Mikrotik (RouterOS) knowledge Adequate Windows Server family knowledge Good to have Fluency in English oral / written Appreciated University degree or relative Bachelor Shell scripting knowledge would be beneficial, especially in automating procedures. Hands-on experience with Linux virtualization or web services Experience with Mikrotik (RouterOS) would be beneficial Linux scripting Windows Server Domain controller experience Windows Powershell scripting What we are offering Competitive compensation package Additional Benefits Remote working ( optional ) Flexible week schedule and day off Continuous training whilst learning from a wide range of top professionals An environment of constant learning and becoming better Becoming a member of a team of IT and networking experts CV at [email protected]

Join us and make your mark at Envision Pharma Group as we continue to grow our business About us A global leader in technology-led, medical affairs, and value communications, we are a full-service medical communications agency that partners with pharmaceutical, life science and biotech companies around the world to bring new healthcare treatments to market, ultimately making the world a healthier place. This is an exciting time to join us. We are growing fast – in fact we grew by 25% in the past year - and as part of our continued growth, we currently have an opportunity for a Service Desk Technician to join our Envision Technology Solutions Division. What is the opportunity? This position will suit a candidate with a keen interest in Information Technology and a strong desire to deliver excellent customer service. Working closely with the wider IT team, you will provide technical support, as initial first point of contact for all technical incidents and requests relating to laptops, peripherals, mobile devices, office software, email, and IM/voice/video communications etc. As the first point of contact for technical support, the successful candidate will demonstrate strong communication and problem-solving skills and will be able to effectively manage their time to deliver on competing priorities. This is a great opportunity for an ambitious and enthusiastic IT professional to progress their career in IT support and service delivery. How will you make an impact at Envision Pharma Group? Assist with laptop and mobile device setup, imaging, and installation as needed Install software applications and apply updates using current toolsets Ensure that incidents and requests logged on Service Desk Ticketing System are responded to quickly, professionally, and courteously, ensuring that calls are correctly prioritised and categorised or escalated as required Provide remote support across all sites globally Assist colleagues with administration, troubleshooting and security functions in all areas of IT and maintain Service Desk documentation Perform other IT-related duties as directed by the local IT Technician or IT Management team Set up and maintain user accounts and security groups Assist in delivering and supporting projects when required To participate in the shift pattern providing the required amount of cover to business users, and occasional out of hours work for tasks such as office moves and software upgrades to limit the impact on the business Do you have what we're looking for? Demonstrate hands-on knowledge of Microsoft products – MS O365, Windows 10, Active directory, MS administration tools/portals Desirable but not essential knowledge of working with group policy, Mac OSX, Basic PowerShell scripting, MS Azure and Endpoint Manager Have IT-related qualifications at least to A-level or equivalent and previous experience in a desktop support role An ability to multitask and prioritise workload, while maintaining efficiency and quality of work Ability to build, test, deploy, troubleshoot, and solve problems relating to PC, laptop, printer, and mobile equipment Thrive in a busy environment with changing priorities and goals Current IT qualification, preferably Microsoft, or able to demonstrate the equivalent experience and knowledge; preferably CompTIA A+, Microsoft Certified IT Professional (MCITP) and ITIL Foundation Ability to train and educate new starters in the correct use of hardware and software What's in it for you? Excellent career growth and mentorship Learning and development opportunities, including our Envisionary Leadership program Flexible working arrangements that facilitate a strong work-life balance Competitive compensation package with annual performance and salary reviews Medical, dental, and vision coverage from your first day Share option program An environment that promotes collaboration where employees have a voice, the space to invent, the chance to excel, and to have fun! Together, we turn vision into reality. Our people are integral to our success and our values reflect the Envision philosophy. Interested in joining our ENVISIONary business? If you have the experience highlighted above, we would love to hear from you! Envision Pharma Group is committed to fostering a diverse and inclusive working environment where we value and develop employees of all backgrounds and experiences. Based on our core values, we firmly believe collaboration among team members generates more incisive and deeper insights that better serve our employees, clients, and community.

Primary Details Time Type: Full time Worker Type: Employee QBE’s European Operations, which accounts for over 27% of QBE Group turnover, is a leading specialist in London market and European commercial lines business. Active in both the Lloyd’s and company market, QBE offers considerable diversity to the broking community. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects. The Opportunity: The IT Risk Analyst role will assist the Global IT Control and Assurance Manager in developing and supporting QBE’s control and risk framework in the Technology Services function. This is a diverse role and is well suited to someone who enjoys investigating new subjects; coordinating activities across many stakeholders; supporting colleagues at many levels of seniority within the organization and being part of a team delivering excellence in Risk Management. As a line 1 embedded risk function you will be a “critical friend”, both assisting in control evaluation and control formalisation. Depending on team priorities you may be working with evidence from a technical control; supporting a risk assessment on a global transformation project; stepping in to help a colleague through the issue management or even facilitate policy development. This IT Risk Analyst role is part of the global Technology Risk Management team. Our divisional IT risk managers will rely on your assistance in coordinating our global Risk and Control assessment process. They will also need you to understand their divisional context and how their technology department is supporting QBE be successful locally. Your responsibilities for this role may include, but are not limited to: Ensure in-depth knowledge and understanding of the IT Risk Management requirements and practices. Establish and maintain strong relationships with stakeholders in Divisional and Global IT teams, Business Operations and Enterprise Risk Management. Coordinate completion and review of Divisional IT Risk and Control Self-assessments (RCSA) and associated documentation to ensure they meet the Group RCSA standards. Provide guidance and supports the IT stakeholders in undertaking IT Risk and Control Assessments. Guide and advise IT stakeholders to ensure that Issue and Incident Management process is followed appropriately. Coordinate review of existing Issues and Incidents, along with actions, to ensure they are being managed in line with the Risk Management Strategy and Standards. Support the Global IT Control and Assurance Manager in executing IT Risk and Control Assurance activities and undertaking IT controls testing. Assist Global IT Control and Assurance Manager in embedding sound IT risk practices across the divisions and functions. Coordinate with the IT stakeholders to ensure all policy exceptions / risk acceptances are managed in accordance with the Enterprise Risk Management Strategy and Standards. Follow the Enterprise Risk Management Strategy, and its underpinning frameworks and standards as part of IT risk management and control assurance activities. You will need to be able to display you have the following qualifications and experience: Good understanding of risk management and reporting. Experience in Information Technology preferable. Experience dealing with all levels of management across different teams Good understanding and knowledge of Risk and Control frameworks, Information Technology and legal requirements CISA or CRISC accreditation preferred Experience of providing assurance on risk and controls across multiple technology Experience in performing ITGC audits is desirable Experience in Technology Risk, Technology Audit or related field At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job. We’re ‘Happy to talk Flexible Working’. How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Project Description Luxoft's client is a FinTech providing technology and business processing services to Hedge Funds and Asset Managers. With a unique value proposition including a best-of-breed in-house trading and risk management platform, coupled with business processing services, the client has a highly skilled core team in London, Connecticut and Hong Kong which Luxoft will supplement and enhance. An excellent opportunity for personal development in a dynamic environment. The client is in a growth phase and requires high performing and motivated individuals to join the services teams provided by Luxoft. As a Service Desk Engineer (L1) you will be at the forefront of our customer support operations. You will play a critical role in ensuring that our clients IT systems run smoothly by providing timely and effective technical assistance, understanding the root of the problem and ensuring that client end users are able to continue with their business activities. Responsibilities 1. Client Support: Provide first-level technical support to clients via phone, email, or chat. Quickly and accurately diagnose and resolve technical issues related to hardware, software, and network connectivity. Escalate complex issues to senior engineers or specialized teams when necessary. 2. Incident Management: Create and maintain detailed records of client interactions and reported issues in the ticketing system. Prioritize and manage multiple support tickets, ensuring timely resolution and adherence to service level agreements (SLAs). Follow up with clients to ensure issue resolution and customer satisfaction. 3. Remote Troubleshooting: Utilize remote desktop tools to access and troubleshoot clients' computers and systems. Assist clients with software installations, updates, and configuration changes remotely. Offer guidance and instructions to clients for self-help and basic troubleshooting. 4. Hardware and Software Support: Assist clients with hardware issues, including desktops, laptops, printers, and peripherals. Provide guidance on software applications, troubleshoot software-related problems, and assist with installations and updates. 5. Documentation and Knowledge Sharing: Maintain a comprehensive knowledge base of common issues and solutions. Contribute to the creation and updating of support documentation, FAQs, and user guides. Share knowledge and expertise with colleagues to enhance the overall effectiveness of the service desk. 6. Client Education: Educate clients on best practices for IT security and data protection. Provide training and guidance to clients on the use of various IT tools and applications. 7. Collaboration: Collaborate with other IT teams, including network engineers, system administrators, and security experts, to resolve complex issues. Participate in team meetings and provide input on process improvements and client feedback. Skills Must have Proven experience in a technical support role or as a service desk engineer. Strong knowledge of common operating systems (Windows, Linux) and desktop applications. Excellent problem-solving and troubleshooting skills. Customer-focused with strong communication and interpersonal skills. Ability to work effectively under pressure and meet SLA commitments. Nice to have IT certifications such as CompTIA A+, CompTIA Network+, or ITIL certification is a plus. Languages English: C2 Proficient Seniority Regular Relocation package If needed, we can help you with relocation process. Vacancy Specialization Technical Support (SL1) Ref Number VR-100300

Duties and Responsibilities Key results from the job holder To be conversant with Microsoft packages, specifically Outlook, Word, Excel, PowerPoint and Publisher. Responsible for the production and despatch of own correspondence on routine matters regarding Patient Information, procedural documents and Translation Service issues. Responsible for producing and maintaining templates relating to Patient Information Leaflets (PIL's) and procedural documents. Responsible for assisting the Head of Compliance in the collection of data/information to produce reports in written and graphical format. To ensure reports are produced to strict deadlines and are presented to relevant trust committees where necessary. Responsible for ad hoc project work to assist the Head of Compliance. Responsible for the planning, co-ordinating, and all administration of the Trust Patient Information, procedural documents and Translation Systems Responsible for working alongside the project manager and divisions to develop their patient information and policy, ensuring that they meet aims, risks and benefits Responsible for working with teams throughout the Trust in order to make sure they have effective and appropriate use of the translation service Planning and Organisational Duties Responsible for the maintenance of databases used for monitoring patient information leaflets, procedural documents and use of the translation service. Responsible for the coordination and liaising with the divisions and the Translation company in the translation of patient documents and ensure they are sent to patients in a timely manner. Responsible for uploading information to the intranet and internet web pages in relation to patient information and procedural documents. Responsible for the production of monthly reports relating to Patient Information Leaflets, Procedural Documents and Translations to highlight compliance and horizon scanning for use by Divisions Working with the Project Manager to undertake the Annual Audit of Patient Information Leaflets to comply with the patient information policy and SOP Communications and Key Working Relationships Responsible for ensuring that the most current templates are available for use by Divisions. Responsible for liaising with Lay readers and Proof-readers to aid production of PIL's. Responsible for liaising with Divisional Governance in relation to PIL's. Responsible for liaising with Divisional Leads relating to approval of translation costs. Responsible for liaising with other members of the team to ensure smooth running of the PPI department Responsibility for Finance Responsible for producing and maintaining a paper-lite system by using electronic filing systems for all PIL correspondence. Responsible for ensuring all invoices relating to translation services are signed off and approved by the Divisional Directors of Performance Responsibility for Human Resources Responsible for complying with Trust Policies and Procedures including the Code of Conduct. Responsibility for all records (including patient health, financial, personal and administrative) that they gather or use as part of their work within the trust. The records may be paper, electronic, audio or other media formats, x-ray images. The range of duties and responsibilities outlined above are indicative only and are intended to give a broad scope of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the postholder. Responsibility for Health & Safety Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions Responsibility for Teaching Responsible for education as required by the wider Governance team Work Circumstances & on-call This role is only required to work during standard office hours, Monday to Friday

Details Reference number 327506 Salary £35,191 - £41,218 (Plus an additional £4,052 London Weighting Allowance if the successful individual is London based) A Civil Service Pension with an average employer contribution of 27% Job grade Higher Executive Officer Contract type Permanent Business area ONR - Information Technology Type of role Other Working pattern Flexible working Number of jobs available 1 Contents Location About the job Benefits Things you need to know Apply and further information Location Bootle, Cheltenham, London About the job Job summary ONR do welcome applicants who require sponsorship through the skilled worker route. Unfortunately, this particular role does not meet the eligibility requirements. If you have any questions, please contact [email protected]. ONR is not a Civil Service department, however, we are an arms length body of Department of Work and Pensions. About ONR The Office for Nuclear Regulation (ONR) is responsible for the regulation of nuclear safety and security across the UK. Our mission is to provide efficient and effective regulation of the nuclear industry, holding it to account on behalf of the public. As part of its 2025 strategy ONR is committed to being a modern and transparent regulator, delivering trusted outcomes and value. We are making substantial investments in new digital technologies and skills to enhance our regulatory processes and management of information. About The Role The role sits within the Information Technology and Delivery Directorate (ITDD), as part of the IT Service Management (ITSM) function. This post will be responsible for leading a variety of IT resolver groups and enabling the delivery of a high-quality service to the end user base. The Service Desk Manager will identify emerging issues and is a knowledge expert across teams. The post holder will be expected to provide strong leadership and direction to the Service Desk Analyst team by managing their career, development and performance needs and ensuring they are supported throughout their employment life cycle, in line with ONR’s performance management process. The Service Desk Manager is responsible for the resourcing and development of the team, including any coordinated service transitional activities. The post holder will need to have strong communication skills to motivate and encourage workers, and strong interpersonal skills to build relationships with customers. This is an exciting role within the ITDD and is essential in ensuring that we provide a service that exceeds the needs of the organisation. Principal Responsibilities Responsible for identifying emerging issues within the IT Service Desk team. Management of 1st level incident and service escalations Own and update Service Desk scripts for Service Desk Analysts Identify insights into Incident and Service Request that aide in minimising service disruption to users. Monitor and support IT service delivery ensuring systems, services, methodologies, and procedures are in place and followed. Responsible for the resourcing, capacity planning, coaching and development of the team, including the preparation and co-ordination of service transition activities. Management of the or team, this includes providing support, supervising staff, and providing direction and mentorship to staff. Instil a service-first approach and align to industry best practice, this will include embedding and applying ITIL best practices across an ITSM Service Desk tool to enable effective technical support. Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques. Facilitate and contribute towards meetings to ensure that the team are improving performance, service, modernising IT and enhancing product quality. Use information gathered at these meetings to target areas for continual service improvements. Update and review the IT Service Catalogue ensuring that items are up to date, accurate and fit for purpose. Support staff and the wider ITDD team with the use of new and existing technologies. Job description Line Management Responsibilities None currently, however, at this level there could be an expectation to manage staff in the future. Location / Travel This post may be undertaken from a base at any one of ONR’s office locations (Bootle, Cheltenham, or London). ONR operates hybrid working (working in the office and or at home) as part of our flexible working policy. There is an expectation that everyone will spend time in the office on a regular basis, recognising that some work is better done face to face. Managers will work with their teams on what works best to meet individual, team, business and organisational needs to enable collaboration, as well as balancing personal choice and wellbeing. Clearance Level BPSS Person Specification ONR is committed to being an inclusive employer and we welcome and encourage applications from all applicants. We will make reasonable adjustments and adaptations to ensure the recruitment process is inclusive and barrier-free. For example, providing job descriptions in alternative formats, and providing communication support and accessible venues. If you would like to discuss how we can support you, please contact ([email protected]/ or 0203 028 0133 / 0203 028 0120) who will be able to provide further information and discuss any reasonable adjustments you may need during the recruitment process. We will offer an interview to disabled people who meet the minimum criteria for the role. Applicants also have the choice to opt into our Guaranteed Interview Scheme when completing their application where we will offer an interview to disabled people who meet the minimum criteria for the role. ONR recognises it has a role to play in helping those leaving the Armed Forces (veterans) and have introduced a Guaranteed Interview Scheme for veterans. This is part of a government initiative known as the ‘Great Place to Work for veterans. Veterans are officially defined as anyone who has served for at least one day in His Majesty’s Armed Forces (Regular or Reserve). All veterans who meet the minimum criteria for a role will be invited to interview and they have the choice to opt into this scheme when completing their application. To be eligible to apply for roles under the initiative, veterans must meet certain eligibility criteria below. have served for at least one year in His Majesty's Armed Forces (as a Regular or Reserve) be in transition from, or ceased to be a member of, His Majesty’s Armed Forces; and not already be employed by ONR. Qualifications Successful applicants should hold, have the equivalent or be willing to work towards within the first 12 months the following qualifications: ITIL Foundation Certification (Essential) MTA Cloud Fundamentals (Desirable) AZ-104 Microsoft Azure Administrator (Desirable) Person specification Essential Skills/Job Related Expertise Solid understanding of a service-first approach, aligned to industry best practice. Experience of service reporting and incident trending analysis and solution Proven experience of implementing continuous IT service Improvement Significant experience of team management with various teams and IT resolver groups. Experience of working with multiple 3rd party suppliers to ensure incidents and service requests are resolved or fulfilled. Demonstrable experience in stakeholder management, specifically SME’s, Service & Product Owners Proven experience of balancing challenging and conflicting priorities, with resilience to flex in order to meet business needs. Benefits Alongside your salary of £35,191, Office for Nuclear Regulation contributes £27 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. An annual leave allowance of 25 plus 8 days public holiday. There is also an entitlement to 1 privilege day. Your annual leave allowance will increase by 1 day each year up to a maximum of 30 days. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A civil service pension Things you need to know Selection process details Please submit your application through the recruitment portal on the ONR website directly by clicking onto the link above apply at advertisers site where you can also download full job description. For Further Information For more information about this vacancy please contact Adrian Davies [email protected] How to Apply Please submit your application through the recruitment portal. The closing date for receipt of applications is 31 January 2024 at 11:45pm Your application should include: CV to include a full record of your education and professional qualifications and a full employment history. A suitability statement (maximum of 800 words) highlighting how you meet the ‘essential skills and experience” required for the role, which will be used at shortlisting in conjunction with your CV. Where applicable highlight if you have any experience under ‘desirable skills and experience’ within the application form. Throughout our shortlisting process, we will make decisions about your capability to do the job, based on evidence you provide against the essential criteria (and the desirable if applicable). Important guidance when providing CV’s – please upload text-based CVs with no graphics or pictures to ensure the anonymisation function works correctly. Please note - if whilst completing your application, you use special characters such as (‘ ; “ - _ * ) within your examples, Hireserve will convert these characters into symbols. We are currently unable to change this. Whilst these examples will appear on your application, this will not prevent it from being reviewed at the shortlisting stage. ONR do welcome applicants who require sponsorship through the skilled worker route. Unfortunately, this particular role does not meet the eligibility requirements. If you have any questions, please contact [email protected]. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Medical Successful candidates will be expected to have a medical. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Adrian Davies Email : [email protected] Recruitment team Email : [email protected] Further information https://www.onr.org.uk/complaints-concerns-whistleblowing.htm

Overview Reporting into the Head of IT Support, we are looking for a talented IT Support manager to join our IT team. We have an exciting mix of skills and technologies and have been rapidly developing and expanding our systems. This is a great opportunity to implement and grow your experience in a strong IT support department as part of a busy and growing retail environment. The right person will have at least 2 years’ experience in managing a team and have technical experience in ITSM – we use Jira Service management, Reporting and Power BI, CSI, MS Exchange, and technical experience in MS Office, Azure, Intune, O365, remote assistance, WAN and LAN networking. This is an updated role for someone highly organised who is looking to take on and mould our support function to better meet the business’s demands. This is a hybrid role and is split between London and Coventry but will be based out of the closest office. What you’ll be doing Manage the IT Support team in day-to-day IT operations, request fulfilment and incident management Responsible for Major incident management Supporting communication between the team and end users and stores Responsible for tickets assigned to the Analyst and Engineer teams Configuration and support of ITSM system (Jira) for all service requests and incidents Provide clear reporting on team performance, SLAs, KPIs and trends to make effective recommendations to management using Power BI and other reporting tools Responsible for the analyst and engineer teams’ professional development, through holding regular monthly One-to-Ones and Annual Performance Reviews, ensuring purposeful and developmental conversations take place, and that all administration is documented to a high standard Adapting and growing the IT Support function to meet the needs of the organisation Establishing and maintaining relationships with colleagues and key vendors Maintain documents for procedures, KEDB and knowledgebase Point of contact for escalation on tickets from business colleagues or IT management Oversee quality of service provided to head office and stores We’d love to meet someone with At least 2 years’ experience as a manager and at least 5 years in an IT environment Preferably ITIL v3/v4 Foundation qualified Excellent organisational skills and logical approach to problem solving Ideally GCSEs in Maths/Science/I.T. (Preferably A or AS –levels/ Degree Level) or equivalent Good Experience in Power BI and Jira Service management Experience in implementing and administering, AD, Azure, O365, EOL, Windows updates and managing Exchange Excellent communication skills, both written and spoken including customer relations experience up to C-Level Excellent team management skills Calm under pressure Experience working in a retail environment is desirable but not essential

IT Service Manager Salary: National ranging from £49,700 - £70,000 and London from £53,000 - £80,000 per annum Would you like an opportunity to be at the forefront of our ambition to be a data and technology driven regulator of the future? The team/department The Infrastructure Product Group (IPG) is the team responsible for the management and delivery of new services into the FCA AWS Cloud Datacentre. It is a high performing DevOps function running in an agile way. IPG sits within the Technology department in a multi-product group, landscape – working collaboratively to enable and support the business demand. The role is heavily focused on enabling DevOps organisationally through the software development life cycle (SDLC) and processes which is a critical strategy of the FCAs, SDLC is a complex and challenging area given how integral it is for both a platform and to the application teams. What you will be doing Leading the operational activities within the Product Group including Incident Management, Problem Management, Continual Service Improvement, Request Fulfilment and Change Management Ensuring all operational documentation is of high quality and complete which includes artefacts such as runbooks, ITSCM plans and support rotas Responsible for defining and governing service standards within the product group. This will also include chairing any service forums / boards on behalf of the product group Initiate and coordinate ‘red team’ response to major incidents in collaboration with Service Operations, where the resolver group do not meet the expected SLA Supporting Service operations out of hours as part of an on-call rota Producing regular Product Group MI Reporting on behalf of Service & Operations so we have confidence that key controls are in place and the team are adhering to critical operational processes What you will get from the role An opportunity to work with many FCA front line teams, partner organisations, technology suppliers and teams across our Data, Technology & Innovation division A chance to work in cross functional/cross divisional teams passionate about delivering value continuously Working with a wide range of people, teams, technology, projects to provide real value to consumers, financial services industry, financial markets and to UK plc Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash. Core benefits that you will receive as standard are: 25 days holiday per year plus bank holidays Private healthcare with Bupa A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35) Life assurance of eight times your basic salary Income protection We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations. The skills and experience you’ll have Minimum We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. Certifications in AWS or ITL Proven experience working with AWS Technology Extensive experience working in an Agile/DevOps product development environment Essential Experience working with internal and external stakeholders Exceptional communication and interpersonal skills: excellent written and oral communication Experienced user of Tableau and Jira or an equivalent Strategic and pragmatic thinker, focused on outcomes and the bigger picture with the confidence to engage constructively to challenge established approaches Proven experience delivering service management in a cloud environment About the FCA The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here. The FCA's Values & Diversity Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation. The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our Senior Associate role. Flexible working We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we won’t judge you for asking. Multilocation As part of the FCA’s on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, or London offices. This means that as part of the application process you will be able to select your preference of which office location you would like to work from. Useful information Applications for this role close at midnight on Wednesday 29th November 2023. This role is graded as Senior Associate – Regulatory Got a question? If you are interested learning more about the role, please contact the following: For internal applicants, please contact Mandeep Ubhi on [email protected] For external applicants, please contact Asha Gladis on [email protected] What to expect from our assessment and selection process The assessment process consists of a telephone screening call and if successful a competency and technical based interview. Application support We want to remove any possible barriers and are committed to providing a wide range of reasonable adjustments so that you can keep the focus on your conversations and be at your best. If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible.

United Kingdom, Slough Global Service Desk and ITIL Process Manager Location: Slough/Remote Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of. We are currently looking for a Global Service Desk and ITIL Process Manager to join our organization. Within this role, you will oversee the day to day operations of the global service desk and both develops and manages ITIL processes in the remit of IT Service Operations. The position will be a combination of remote working, traveling to our offices in Slough, UK, or visiting other locations globally as required. In addition, you will strongly cooperate with the following partners to ensure operational efficiency and compliance in IT service delivery: Infrastructure CoE’s team and external IT service providers Service Delivery Managers IT Security & Compliance team Key responsibilities: Manage day-to-day operations of the global service desk, including incident management, request fulfillment, and problem resolution. Define, measure, and report on service desk performance against agreed-upon service levels and key performance indicators (KPIs). Identify opportunities for continuous improvement in service desk processes and implement enhancements to optimize efficiency and customer satisfaction. Act as the Global Single Point of Contact (SPOC) for the Service Desk between Lonza and service providers and contribute to implementation of new solutions and projects to ensure successful transition to operations Implement and optimise ITIL processes within the realm of IT Service Operations Provide leadership, direction and coach/mentor team members Monitor and analyze key performance metrics related to service desk and ITIL processes, providing regular reports to leadership. Globally manage the outsourcing partner(s) Monitor effective implementation of all projects and recommend improvements for operational efficiency Implement monitor and adhere to best practices and process improvements for to support user and service excellence Handle complaints and escalations when deviations in service delivery occur. Participates in on-going IT Service Operations and governance meetings Drive process excellence and continuous improvement Manage and coordinate Major Incident Management events. Ensure process is followed and responsible teams execute the required tasks per process. Manage stakeholder communications as needed. Perform other duties as assigned. Key requirements: ITIL Service V3 or V4 Demonstrated ability within a service desk environment Strong customer service ethic Strong presentation skills Ability to prioritize and quickly resolve issues Excellent verbal communication skills Excellent analytical and problem solving skills Effective prioritization and project management skills Ability to anticipate risks and devise solutions in the moment Strong team leadership skills Working knowledge of IT architecture, IT security, IT governance Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically. People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference. #LI-SG1 Reference: R57294

IT Manager Head Office, Wembley Who we are? Leyland SDM specialises in paint, tools, plumbing, electrical, woodwork & DIY materials. We have 33 high street stores across London, supported by our central support team and distribution centre in Wembley. We are currently on an exciting journey and have some very ambitious growth plans. IT Manager - Let’s paint the picture for you! What is the role about? You will manage the IT Support Desk to provide an effective and efficient service, ensuring any escalations to any of the external service providers are dealt with according to their SLA’s. You will ensure the IT department delivers an agreed level of service to all Leyland SDM business areas. Managing and developing a first line IT Support team. Planning service delivery to meet Leyland SDM activities when needed. Working on projects to deliver change within the function and company. Identifying and finding solutions to issues of concern and supporting the work of the Head of IT to make improvements to the IT service delivered to the business. Providing information for and producing reports to go to the business and to the group on IT performance. What will you be doing? Create a first line IT support service by recruiting, managing and developing and IT team to deliver an excellent helpdesk service to the business and its users. Manage external service providers to ensure they deliver their services to the quality Leyland SDM need. Ensure an agreed level of service is delivered to business functions and users by monitoring and reporting on agreed key performance indicators. Assisting the Head of IT to plan and deliver the changes needed to the services and infrastructure to meet the future objectives of the business. Being proactive you will identify any areas where additional resources or services are needed and escalate to the Head of IT with suggested solutions. Ensure that the necessary processes are in place, documented and are followed. And that they are regularly reviewed and updated where necessary. You will make sure that all systems, processes and records are all stored in an agreed place and that they are always available and up to date. Representing the department and communicating with colleagues to help them understand the service provided, correctly understand their issues and to promote IT Security within the business. Implement the changes requested by the Head of IT to meet the group critical controls to mitigate security risks. What Skills & Experience will you need to have? People and management and development experience. Good communicator at all levels and able to manage the expectations of IT service users. Planning, organisation and time management skills. Able to prioritise tasks or activities. Managing performance of service providers. Negotiation experience with suppliers of hardware, software and services. Knowledge of a broad range of complex IT systems and software in a retail business. Knowledge of working with security solutions and controlling the security risks posed to a business. Good level of qualifications in IT based courses at a further education college. How will performance in the role be measured? Performance of direct reports and meeting their objectives. Keeping the number of open IT incidents below an acceptable level. Performance of IT case management and resolutions. Engagement scores within department direct reports. Agreed objectives met to timescales. How will we reward you? Annual bonus opportunity Free parking Career Development – our manager development programme is open to everyone, developing our leaders of the future 30 days holiday a year, increasing with service Up to 20% discount in Leyland SDM, plus discount across other Grafton Group brands Pension with competitive contributions Health Cash-plan – claim money back on everyday healthcare needs and treatments (Dental, physio, prescriptions to name a few) Share saving scheme into our parent company, the Grafton Group Company sick pay Life assurance Refer a Friend scheme Cycle to work scheme 100’s of retail discounts available through our flexible benefits portal If this sounds like an opportunity too good to miss, we want to hear from you! Click Apply now.

Role Purpose To ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Technology Help Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level. Main Responsibilities Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices, supporting video conference equipment and software, and configuring applications Own and drive issues to resolution including escalation to specialized resources within the broader IT organization. Remain engaged on issues until resolution Provide technical support for client facilities such as video conferencing and in-room systems, along with audio conferencing services Participate in improvements as they relate to the on-site IT environment Serve as an advocate for the organization's information security management system. Assist customers to work efficiently within the ISMS framework Test fixes to ensure problems have been adequately resolved Perform post-resolution follow-ups to customer requests Evaluate documented resolutions and analyze trends for ways to prevent future problems Field incoming requests from customers via both telephone, mail, or instant messaging applications in a courteous manner Build rapport with customers Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals Prioritise and escalate problems (when required) Record, track, and document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution Apply diagnostic utilities to aid in troubleshooting Access software updates, drivers, knowledge bases, and frequently asked questions about resources on the Internet to aid in problem resolution Understand the essential responsibilities of the position and works continuously to build and improve the skills necessary to be proficient in the role Support, operate, and maintain AV equipment for live meetings and events Provide support and demonstrate expert knowledge of the online webinar tools and applications Act as a backup trainer when requested Travel Requirements This role does not typically have travel requirements however may have occasional travel to provide temporary support to other offices as required. About The Team Function The Firm's Technology function is responsible for designing, developing, and maintaining the Firm's global technology infrastructure, including architecture, hardware, software, computer networking, communications, and data management. The function works closely with lawyers, clients, and PBS functions to ensure our technology offering is best-in-class and forward-thinking, allowing the Firm to provide its clients with cutting-edge, innovative legal and business advice via up-to-date technology products and solutions. This role will report to the Supervisor/Manager On-site IT Support, or Manager, IT Service Delivery. The key relationships of this role are with all attorneys/staff members. About The Candidate Technical skills, qualifications, and experience Strong Experience in the field of computer science, information sciences, or related field Microsoft MCP desired or other appropriate certification Strong knowledge of computer hardware with a focus on workstations and laptops Experience with Microsoft Windows 10 Significant application support experience with Microsoft Office 2016 or higher Proven track record of working under Service Level Agreements and a Service Desk framework, along with responding to and managing and resolving support desk tickets Experience working in a team-oriented, collaborative environment In cases where support needs to be provided in languages other than English, proficiency in English is also required Flexibility to work on projects and tasks outside of business hours and on weekends to ensure minimal disruption to the business will be necessary from time to time Personal qualities These personal qualities represent the shared characteristics of high performers across Baker McKenzie, regardless of job level and location. Know how Demonstrates the ability to identify the real issue, and to anticipate requirements and potential consequences; distills a range of possibilities by thinking in a considered, prudent manner Has the capacity to take on new ideas and develop knowledge and think holistically about business and address media, analyst, employee, and client audiences Able to move through a variety of tasks requiring different approaches, knowledge, and expertise, with the agility of mind and capacity for analysis and synthesis Dedication Driven by a strong personal sense of integrity and upholds exemplary quality standards Prepares thoroughly, takes responsibility, uses initiative and is self reliant to ensure work progresses to the fullest extent possible Hardworking and diligent with a keen understanding of client demands Demonstrates composure when dealing with difficult situations Personal Impact Uses complex, coordinated influencing/negotiation strategies, adapted to people, organizations, and/or the situation, e.g. networks Leverages direct reports to facilitate increased collaboration across the organization Builds partnerships based on a common agreement that acknowledges individual differences but creates a new commonality beyond root belief large-scale Creates a positive impression at all times; develops relationships through collaboration and reciprocity Negotiates to achieve mutually satisfactory outcomes; shows good judgment on when to stand strong and when to compromise Invests in, nurtures, and builds a network of productive relationships Humanity Respectful to others, regardless of their position, and earns the respect of others by being transparent Has care and concern for others and a genuine interest in others as people Treats delicate or confidential issues with grace and discretion. Why Join Us? Baker McKenzie is a truly global law firm. Founded in 1949, we advise many of the world's most dynamic and successful business organisations through our 13,200 people in 74 offices in 45 countries. Yet big does not mean impersonal. We work hard to ensure that everyone knows their role and has the support they need to perform it to the highest standard. Our culture encourages this - how we work, think and behave in a collaborative and fulfilling way. In London you will be part of a 1,000 person office, which is also our largest office globally. Originally opened in 1961, Baker McKenzie London is well established in the UK as a leading international law firm and is regularly involved in some of the country's most high-profile legal matters. We can offer you the work, pride and experience of being part of a leading law firm but in a local office environment that is hardworking, friendly and supportive. The strength of the firm and our culture is evidenced by a number of recent awards, including: Thomson Reuters (formerly Acritas' Sharplegal) Global Elite Law Firm Brand Index, 2010- 2022 - ranked 1st The Times Top 100 Graduate Employers 2021-2022: currently ranked 52nd Thomson Reuters ranked the Firm No. 1 for cross-border deals for the last 12 years. More than 70% of our deals are cross-border. For the 14th consecutive year, the Firm was ranked first for deals with emerging market involvement, by both number of announced and completed deals. Law360 ranked the Firm as one of the 400 Largest US Law Firms in in its annual survey in 2020. Identified as one of the Hall of Fame for best law firms for women by Working Mother magazine, 2011-2021. Received a a Gold Award in Stonewall's Global Workplace Equality Index of Top Global Employers for LGBTQ+ Inclusion. Ranked as one of the Top 20 Employers in the 2023 Social Mobility Employer Index. Received Double Certification for earning top marks in the 2022 Corporate Equality Index and Equidad MX of the Human Rights Campaign Foundation. Winner of the Europe Mentorship Programme - International Firm award in the Euromoney Women in Business Law Europe Awards 2021 Winner of the Gender Diversity International Firm, Talent Management International Firm, and Work-Life Balance International Firm awards in the Euromoney Women in Business Law Asia Awards 2021 Have a look at our YouTube channel to find out more about us! To Apply Please click on the Apply icon to start the online application process for this role. We will then be in touch with you once we have reviewed your application. For more information about this position or to discuss any adjustments you may require during the process please contact in confidence, Vanessa Renforth, Recruitment Manager, on +442070725731 or [email protected] Please review our Applicant Privacy Notice here NO AGENCIES PLEASE Please note Baker McKenzie does not accept unsolicited CVs. Please click here for details of our Agency Policy and commitment to sourcing directly. Commitment to Inclusion, Diversity & Equity As the first truly global law firm, diversity and inclusion are foundational to our culture and strategic vision. We are a Firm of individuals from across the globe with different backgrounds, ideas, and points of view who collegially work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources, including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, parental status, education, social background and life experience of our people. Our global strategy is focused on our people, our culture, our clients and the communities where we operate. In 2019 we enacted ambitious new targets related to gender, racial and ethnic diversity at the Firm. These targets are viewed as a floor, not a ceiling, to advancing underrepresented groups, and they are backed by a variety of strategic initiatives aimed at achieving our goals. Our strategic vision is supported in London by six active employee led networks which champion diversity, lead on a number of internal campaigns and deliver a range of activity to celebrate differences in identity, inclusion, and key dates throughout the year including: LGBT+ History Month, International Women's Day, International Trans Day of Visibility, Mental Health Awareness Week, Pride, Black History Month, Social Mobility Week, International Day of Disabled Persons and many more! Baker McKenzie London has been accredited by Disability Confident, joining over 18,000 organisations that have signed up to help change behaviours and cultures in businesses, networks and communities and reap the benefits of inclusive recruitment practices.

Reading Posted 6 days ago Kyocera Document Solutions UK Level 3 Digital Support Technician Company: Kyocera Document Solutions UK Full Address: Eldon Court, 75-77 London Rd, Reading, RG1 5BS – Full time office based for the duration of the apprenticeship. Weekly Hours Worked: 37.5 hours per week between the hours of 8am – 6pm, Monday – Friday Salary: £20,500 (with an increase upon successful completion of the apprenticeship) Please contact Daniel on [email protected] or call 0203 834 2872 About the company: Kyocera Document Solutions UK are specialists in advanced cloud, IT, communication and managed document solutions. Our founder’s pioneering philosophy guides how we work and shapes our vision for the future of the smarter workplace and for the protection of our precious planet. The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values, and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community. Brief job description: Estio Training have an exciting new opportunity for a Service Desk Incident Operator Apprentice with Kyocera Document Solutions UK based in Reading. Your main goal will be to receive and log all first line technical queries and requests on the service management from internal, external, direct, and indirect customers. Your duties and responsibilities in this role will consist of: To handle all first line technical queries relating to hardware and solutions. To take ownership of Key Account as a single point of contact for Account managers/Partners on queries/escalations. To provide support and resolve issues over the phone. To monitor and respond to the Incident Management email inbox. To escalate any unresolvable issues to the appropriate second line support. To diagnose and request the despatch of spare parts via Service Operations Administration when required. To diagnose and log incident tickets on the incident management system and escalate to appropriate resolver group (return to base, exchange, etc). To request field service call via the Service Scheduling Team. To log all queries via incident call management systems, updating call status where appropriate and closing calls once actions are complete. To process toner orders checking requirement using available monitoring tools. To observe and adhere to the set service levels agreed. To monitor call status and chase / escalate any outside of SLA for resolution. To highlight and report on any areas of improvement. Any other tasks as directed. Qualifications: A minimum of Maths & English – Grade 3/D and above. If you have a grade 3/D, you will be required to complete functional skills assessment. Skills & Qualities Required: Excellent Phone Manner. Good Listening Skills. Troubleshooting Skills. Organisational Skills. Work will within a team. Ability to be able to multitask. Strong Customer Focus. Future prospects: The role offers a permanent role upon completion of the apprenticeship depending on performance. Training to be provided: Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to: Helpdesk Operations and Functions. Maintaining Digital Systems and Services Fundamentals of Digital Systems. Administration of Digital Systems and Services. Change Management. Teamwork and Communications. Introduction to System Security. User and Stakeholder Training. Working in Digital Support. Data Operations and Security. Pathways and Career Progression. To apply for this job email your details to [email protected].