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Successful applicants will have been in the UK for 5 years. A full UK Manual driving licence is required for this role Applications welcome from anyone with relevant IT experience or educationAbout the Job:Do you have experience working in IT support? Are you looking for a role with exposure to a wide range of technologies?Can you solve technical problems whilst providing amazing customer support?ESP Global Services are currently recruiting an Airport Engineer to join our team at Heathrow airport.Working as the Airport Engineer you will provide “hands on” IT support and maintenance on a wide range of hardware and software within the airport. Responding to tickets from the ESP service desk you will ensure all IT issues are effectively and efficiently resolved in line with our service level agreements.What will you do? Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure incidents and successfully resolve within the agreed timescales. Consistently provide updates to the ESP Service Desk and end users on all live incidents and service requests Supply and replace IT consumables, such as paper and ink toner when required Carry out regular “floor-walking” and pro-active line of sight checks/ routine preventive maintenance to identify, log and resolve any issues before they are raised as incidents by customersWhat will you bring to ESP? At least 2 years’ experience in an IT support role Good knowledge of current Microsoft Windows Desktop software Understanding of network protocols, server hardware and configurations Self-motivated with a willingness to learn and adapt to any new change or situation Excellent verbal and written communication skills 5 years UK working history which can be referenced for airside clearance checks Full UK manual driving licenseIf you…. Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.What we will offer:Salary:We offer a competitive range based upon suitability or experience.Benefits: 20 holidays Shift AllowanceHour of work: Shift pattern 4on - 4off 4am to 4pm & 10am to 10pm DaysPersonal & Professional DevelopmentWithin a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.Diversity, Inclusion & BelongingWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.Who are we:ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.Job Type: Full-time

This Global Pharmaceutical Services provider are looking for a Data Engineer to work within their growing Business Intelligence technical service function. You will be supporting the technical development of their cloud data platforms, offering the options for near real time process reporting solutions. You will work on designing and developing their company data acquisition strategy allowing for near real time process reporting and full support of contractual reporting to customers.Key Responsibilities:Monitor and maintain ETL processes to ensure the continuation of an accurate data reporting platform for the business.Explore solutions for optimising the performance of the strategic data platform pipelines, following development design principlesDevelop and scale the cloud data platforms utilising CI / CD pipelines and Terraform.Help identify and implement the approach to data modelling our business processes in a manner that allows for agile implementation and improvement.Technical implementation of process protocols, quality measures and outcome definitions that allow us to use our data as Real-World evidence.Work with the analytics team to understand and build solutions that combine internal insight, patient outcomes, and external data feeds - creating an opportunity to explore big data and machine learning algorithms.Support the implementation of the security controls that ensure patient data privacy and full compliance with the Data Protection Act / GDPRHelp develop and implement the strategic data platform for insights including support to NHS National KPIs and standard operational/financial reporting, Standard Pharma Offerings, Bespoke Customer Solutions, Commercial/Financial Analytics/Planning and Internal Self-Service reporting.Identify key processes where BI can link our business operations with our patients.Help develop and implement the data acquisition strategy ensuring that data is available when needed, accurate and understood.Key Technical Skills required:Extensive experience of working with Azure data platform technologies including Data Lake gen 2, Synapse, Analysis Services, Power BIExtensive experience of working with Azure Data Factory & DatabricksExtensive SQL knowledge (Microsoft SQL Server 2005+) and experience working with relational databases, query authoring (T-SQL)Microsoft SQL server Integrated Services (SSIS) including ETL/ELTL design and development experience.Microsoft DevOps source control software and development lifecycle softwareDeveloping and maintaining objects within Data Warehouses / Lakehouses.Experience of working with business data domains / data as a product (Data Mesh).Metadata management / Data qualityExtensive experience of working with Azure data platform technologies including Data Lake gen 2, Synapse, Analysis Services, Power BIExtensive experience of working with Azure Data Factory & DatabricksExtensive SQL knowledge (Microsoft SQL Server 2005+) and experience working with relational databases, query authoring (T-SQL)Microsoft SQL server Integrated Services (SSIS) including ETL/ELTL design and development experience.Microsoft DevOps source control software and development lifecycle softwareDeveloping and maintaining objects within Data Warehouses / Lakehouses.Experience of working with business data domains / data as a product (Data Mesh).Metadata management / Data quality

Design and improve industrial/manufacturing products.Collaborate with the engineering team to develop design specifications.Utilise CAD software to create 3D designs of products.Conduct product testing to ensure functionality and durability.Document and communicate design processes and methodologies.Address and resolve design problems as they arise.Collaborate with sales and marketing teams to understand customer needs.Stay updated on industry trends and advancements in technology.A successful Design Engineer should have:A degree in Engineering or a related field.Proficiency in CAD software and other design tools.An understanding of industrial and manufacturing processes.Excellent problem-solving and analytical skills.Strong communication skills to explain complex design ideas.A creative mindset for designing innovative products.

Our client, Timeless IMS, has evolved over the last fifteen years from being an IT support company, supporting both single homes to large multi-site corporations offering Intelligent Managed Solutions across four key areas of technology; Intelligence, People, Security and Cloud.They are currently recruiting a Senior Technical Support Engineer.As the successful candidate:You will be responsible for managing and growing a technical team delivering first-class telephone, remote and on-site support to our customers across varying sectors. You will also be expected to complete project work in a team and independently to strict deadlines. You will resolve incidents using Autotask Service ticketing software. You will be required to monitor, manage, and contribute to the operation of our advanced RMM software.You will have several tasksPrimary, you will manage and grow their small technical support team and provide 1st to 3rd line technical support and onsite project work for their clients within set SLAs; this includes (but is not limited to):Monitor and analyse Service Desk performance metrics, identifying areas for improvement and implementing appropriate measures.Work alongside the operations manager to grow and develop the Technical TeamWork alongside the sales department with pre and post sales queries.Manage and train technical staff and outsourced helpdesk.Respond to Client service requests by providing remote desktop and server support within support agreement targets (SLAs)Support Microsoft 365 issues and change requests.Create and maintain requests in our ticketing system raised by the customer via telephone and email.Manage own daily schedule by working through the service board and monitor, categorise, and setting the priority of incoming ticketsCommunication with customers required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesTroubleshoot and resolve issues with Microsoft / MacOS operating systemsProactively review alerts originating from customer infrastructureAdminister and support on-premises/Azure Active DirectoryBuild and configuration of both physical and virtual machinesProvide networking support for routers, switches, firewalls, wireless access pointsMonitor and manage security software and cloud tools (Microsoft 365/Watchguard)Backup creation and administrationPerform preventative maintenance activitiesMaintain our documentation systemEscalation of tickets to the relevant persons or team as necessaryKeep customers regularly updated, both via our ticketing system and telephoneSupporting Project Managers with the preparation and delivery of projectsComplete project tickets and phases as assignedMake sure new/pending tickets do not exceed our SLA by picking up unassigned ticketsVisit customer premises when necessaryStay up to date with advances in technologyPlace of WorkOffice Based Ashford, SurreyHours of WorkMonday to Friday (8:30 to 5:30 with 1-hour lunch)Out-of-hours support (when required)SkillsAll candidates must have the following knowledge to an excellent level of the following skills and at least four years of experience in a similar role.Desktop and server hardwareMicrosoft Windows 10/11Microsoft Office desktop apps (to the latest version)macOS (to the latest version)Microsoft 365, including Exchange, SharePoint, OneDrive, Teams and AzureSwitches and firewallsNetworking knowledge (TCP/IP, DNS, DHCP and VPN)Use and management of RMM softwareNetwork Security (Watchguard experience Preferable)DesirableExperience with building and/or maintaining a Service DeskAdvanced networking (VLANs etc.)Active Directory / Azure Active DirectoryMicrosoft Windows ServerMulti-Factor AuthenticationCyber Essentials understanding and complianceEndpoint ProtectionPersonal SkillsClear and fluent English (written and spoken)Excellent customer service and communication skillsAbility to manage and prioritise tasksTimekeeping and time managementWork as a team and independentlySelf-motivated, resourceful, and keen to learn and share knowledgeAbility to lead by example - developing and maintaining a respectful and inclusive working environmentAbility to plan, organise and adapt to changing job tasks within own roleStrong analytical, logical, and troubleshooting skillsStrong efficiency skills, with the ability to multi-task in a fast pasted environmentFlexible approach to working hoursQualificationsAt least four years of experience in a similar role (essential)CompTIA A+/Network+/Security+ (desirable)ITIL Foundation (desirable)Salary: Neg depending on experience

Design, implement and monitor manufacturing processes.Identify areas for improvement and implement strategies to increase efficiency and quality.Collaborate with the engineering and manufacturing team to ensure all processes meet industry standards.Provide technical support and guidance to the team.Conduct and analyse process simulations.Prepare reports and present findings to the management team.Monitor and manage equipment maintenance and safety procedures.Stay current with latest technology, trends and best practices in process engineering.A successful Process Engineer should have:A degree in Engineering or a related field.Solid knowledge of process engineering principles and best practices.Proficiency in using engineering software and equipment.Excellent problem-solving skills and the ability to work under pressure.Strong teamwork and communication skills.Strong attention to detail and an analytical mindset.

Provide technical support to customers and colleaguesAssist with the launch of new products in line with Sales and Supply Chain plansProvide technical and design improvements to current products for MarketingProviding drawings and technical information for use in ProductionProvide technical details for customers using our CAD services/filesSupport Production with technical support and adviceGeneration of 3D models using SolidWorks, working with component parts as well as managing large assemblies and ensuring all drawings follow business standardsBuild, manage and complete all CAD drawings as requiredStrong customer focusMechanical Engineering Degree or HNC/HND in Mechanical Engineering or equivalentProficient in the use of 3D CAD software Solidworks, 3D modelling and rendering

About the job Marpoint – a leading System Integrator and Satellite communication company operating mainly in the Maritime Industry – is looking for a self-motivated and highly professional individual to fulfill the position of ICT Administrator. The candidate should have good knowledge of networking terminology, team working skills in order to collaborate with all teams responsible for maintaining the network platform, and motivation to always learn new things. The department works on rotating shift schedule for weekends only. Examples of work you might undertake Monitoring and inspecting network infrastructure performance Organize and prepare the deployment of new installations Troubleshoot networking incidents and the ability to find the right solution for complex problems Document procedures Engage in troubleshooting and debugging new feature deployments Talk with IT customers and assist them in better designing their onboard network solution Provide support to the company’s B2B customers Manage to overcome issues and problems by taking initiatives Responsibilities Customer ICT support Software maintenance and administration Report to development incidents and bugs Ensure that tickets are resolved efficiently and in a timely manner Learn the ins and outs of the company’s proprietary software Train and assist customers in using the platform and managing their systems Support the Project Manager to deploy new platforms and changes when necessary What we are looking for Good understanding of OSI Layer, TCP/IP networking, and firewall English oral / written well Good Linux knowledge (any flavor), the candidate should be able to operate and use Linux terminal commands Adequate Mikrotik (RouterOS) knowledge Adequate Windows Server family knowledge Good to have Fluency in English oral / written Appreciated University degree or relative Bachelor Shell scripting knowledge would be beneficial, especially in automating procedures. Hands-on experience with Linux virtualization or web services Experience with Mikrotik (RouterOS) would be beneficial Linux scripting Windows Server Domain controller experience Windows Powershell scripting What we are offering Competitive compensation package Additional Benefits Remote working ( optional ) Flexible week schedule and day off Continuous training whilst learning from a wide range of top professionals An environment of constant learning and becoming better Becoming a member of a team of IT and networking experts CV at [email protected]

Job Title – IT 2nd Line Technical Support EngineerLocation – Stamford BridgeHours – Permanent – 5 from 7 (Matchday support required, on a Rota basis)About Us:As a member of the Chelsea team you will become part of a long and proud history in the heart of iconic west London, which dates back to the club’s founding in 1905. Since that time the club has won every major domestic and international trophy, being crowned English, European and world champions in the process.Chelsea are a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women’s and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world.If you’re motivated and want to help us win more trophies, you’ve got a place here at Chelsea!What We’re Looking For:We’re looking for an IT 2nd Line Technical Support Engineer to support and maintain in-house computer systems, networks, desktops, peripherals, telephone systems and mobile devices. From installing, diagnosing, repairing, maintaining, to upgrading all hardware and equipment while ensuring optimal systems performance. Troubleshooting problem areas in a timely and accurate fashion and providing end user training and assistance are key focuses.- Liaise with, and provide support to, end users and staff on computer operation communications systems (phones, Wi-Fi) and other issues.- Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, and networking hardware products.- Install, configure, test, maintain, monitor, and troubleshoot main server hardware and software.- Configure, test, and maintain the company telephone systems including installation of handsets.- Configure, test, and maintain the company mobile handsets and have a good understanding of all devices within the fleet.- Maintain the company IT asset register on ITSM software and ensure all equipment is identified with relevant asset tag.- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring workstation performance.- Construct, install, and test customised configurations based on various platforms and operating systems.- Conduct research on computer hardware and software products in support of procurement and development efforts. Evaluate and recommend products for purchase.- Create, publish, and maintain on company Sharepoint system, technical specifications and/procedural information documents as and when required.- Support development and implementation of new computer projects and new hardware/software installations.- Liaise and assist third-party support and PC equipment vendors when required.- Support is required on Matchdays also.Must Haves/qualified by demonstrable experience to the level required:- Proven experience in a similar IT role as a 2nd or 3rd line support engineer.- Excellent knowledge of Office 365 administration including Exchange online.- Good working knowledge of Azure, Azure Active Directory and Office 365- Good working knowledge of Microsoft Desktop Operating Systems- Applicants must have a positive and determined attitude and excellent telephone manner- Able to work as part of the team but also able to work on own initiative- Must be able to communicate effectively and confidently at all levels- Experience of physical networks and managed wireless solutionsNice to Haves:- Microsoft certified preferred- Full UK Driving License is preferred- ITIL experience and qualification at foundation level preferred.- Knowledge of Apple MAC’s, VMware, cisco, o365 and NetApp is beneficial but not compulsoryWhat We Offer:https://chelseafc.pagetiger.com/benefits2223Our commitment to Equality, Diversity and Inclusion:At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriateJob Types: Permanent, Full-timeSchedule: Monday to Friday Weekend availabilityWork Location: In person

About the job Marpoint – a leading System Integrator and Satellite communication company operating mainly in the Maritime Industry – is looking for a self-motivated and highly professional individual to fulfill the position of Network Engineer/ Technical Support The candidate should have good knowledge of networking terminology, team working skills and motivation to always learn new things. The department works on rotating shift schedule for weekends only. Examples of work you might undertake Organize and prepare the deployment of new installations Troubleshoot networking incidents and the ability to find the right solution for complex problems Document procedures Designing onboard network design and executing the deployment Provide support to B2B customers Manage to overcome issues and problems by taking initiatives Responsibilities Customer technical support Software maintenance and administration Report bugs and problems Ensure that tickets are resolved efficiently and in a timely manner Learn the ins and outs of the company’s proprietary software Train and assist customers in using the platform and managing their systems Support the Project Manager to deploy new platforms and changes when necessary What we are looking for Good understanding of OSI Layer, TCP/IP networking, and firewall English oral / written well Basic Linux systems understanding (any flavor), the candidate should be able to operate and configure Linux systems via terminal Basic Mikrotik (RouterOS) knowledge Basic Windows Server family knowledge Good to have Fluency in English oral / written Appreciated University degree or relative Bachelor Shell scripting knowledge would be beneficial, especially in automating procedures. Hands-on experience of Centos Linux flavor would be appreciated, running either lab or production projects. Experience with Mikrotik (RouterOS) would be beneficial Windows Server Domain controller experience What we are offering Competitive compensation package Additional Benefits Remote working days ( optional ) Flexible week schedule and day off Continuous training whilst learning from a wide range of top professionals An environment of constant learning and becoming better Becoming a member of a team of IT and networking experts CV at [email protected]

Day rate: £220-£230 Inside IR35 Contract role in Guilford, Surrey About Our Client My client is a game studio with a passion to deliver high-end cinematic games, they are carving a unique and exciting path in the games industry. They are based in Guilford, Surrey. Job Description The successful Desktop Support Engineer - Gaming Industry will listen and help staff. In addition, they will be responsible of resolving tickets within the helpdesk system. The Successful Applicant The successful Desktop Support Engineer - Gaming Industry will have: Three years experience in a desktop support role; Experience of supporting Windows10/11; Troubleshooting & resolving common PC problems; Good communication skills. What's on Offer 25 Days Annual Leave; Private Medical Insurance; Life Assurance; Quarterly Profit related Bonus; Pension Scheme; Employee Assistance Programme; Income Protection; Enhanced Family Leave (maternity and paternity pay); Generous staff referral scheme; Discount Card for food and drink at our local pub.

IT Support Engineer (Microsoft Windows O365) London to £50k Do you have experience of providing level 3 support to a global user base? You could be progressing your career at a technology driven Hedge Fund (£35 billion under management) with continual learning and development opportunities. As an IT Support Engineer you'll be part of a global team tackling diverse support requests from Investment Management professionals, operational teams and software engineers. You'll use a ticketing system to log and respond to requests, collaborating with colleagues to troubleshoot incidents and identify the root cause of the problem. You'll be empowered to use automation for repetitive tasks and processes, pro-actively suggesting improvements in a collaborative environment. You'll be working with a modern Microsoft tech stack encompassing Windows Server, Office 365, Active Directory and Exchange as well as AWS. There's plenty of opportunity to upskill and get involved with lunch and learn sessions as well as on the job training. Location / WFH: You'll be based in the Central London office on a full-time basis (5 days a week). Requirements: You have experience of supporting users within a global finance environment You have a strong knowledge of the Microsoft tech stack including Windows Server, Office 365, Active Directory and Exchange You have strong scripting skills with PowerShell to automate daily tasks You have excellent communication and collaboration skills Salary & benefits: As an IT Support Engineer you will earn a competitive salary (£50k) plus benefits including: Pension Private medical insurance including 24 hour GP access Enhanced parental leave policy 25 days annual leave Ongoing training and development and financial support for courses Apply now or call to find out more about this IT Support Engineer (L3 Microsoft Windows O365) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.

An industry leading software solution company for live sporting events has a fantastic opportunity to join their support team. As a Support Engineer, your role will be responsible for providing 2nd line technical support to the operations and R&D teams that function across the globe. You will be responsible for resolving customer issues that are affecting performance of their product, ensuring issues are reported, resolved and summarised for continuous development. Working closely with the Operations and R&D teams to analyse, troubleshoot and recommend development solutions to improve performance of the product during live use and helping customers implement and operate the company's system effectively. You will be responsible for contributing to and maintaining knowledge databases. Specific experience of providing customer support for SaaS or technical video solutions would be considered highly advantageous. To be considered for this role applicants must have a sound knowledge of computer software and hardware, whilst ideally understanding broadcasting operations. Candidates will either have BA/BS/MA/MS in Information technology, Media technology, Computer Science or related discipline. Strong analytical, problem solving and communication skills are essential within the role, as is working collaboratively with a small team. Due to the bespoke and unique nature of this software solution, full training will be provided, however, candidates must demonstrate both knowledge and interest in either media technology or IT software. The position is a remote based opportunity however, some European travel will be expected in the first 6 months of this role to facilitate on-site training. This role is offered based on a 40 hour per week, however, this includes on-call responsibilities during weekends, unsocial hours and public holidays on a rotational basis. If you are ready to take the first step in your career or ready for your next challenge with a fantastic company who are expanding, apply now for immediate consideration! Job title: Technical Support Engineer Job type: Permanent / FTC Emp type: Full-time Industry: Broadcast Media, Entertainment & Media Production Functional Expertise: Engineering, IT & Dev Skills: software hardware video editing Salary type: Annual Salary from: GBP £30,000.00 Salary to: GBP £40,000.00 Location: London, UK Job published: 04/10/2023 Job ID: 38713

IT Support Engineer – Surbiton, Surrey A highly successful and rapidly growing global business are looking for an IT Support Engineer with 1st and 2nd Line Support experience to join their IT team. This is a fantastic opportunity to join a great business that really prides itself on supporting and developing their employees; onsite gym is provided as well as free breakfast and lunch plus other great benefits. Hybrid working is offered - 4 days per week in the office and 1 day per week at home. This IT Support Engineer role is a "hands on “ IT position where support is often provided face to face, over Teams or on the phone. It would suit a personable, friendly, customer focused IT Support Engineer, IT Support Analyst, 2nd Line Engineer, Desktop Support Engineer. As well as BAU support, there will also be interesting project work to be involved in. Key responsibilities include: Provide telephone and email support for internal users Software installation, desktop imaging, software inventory and monitoring Configuration and installation of physical and virtual servers Administration and configuration of Cisco Networking devices. (Switches / Firewalls) Backup administration Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate Assist with projects of all sizes including technology infrastructure and software projects Overall management and responsibility for the efficient handling of support requests The ability to conduct and participate in meetings / system demonstrations Skills required: Professional manner with excellent communication skills Windows 10 Active Directory Microsoft 365 Desirable Experience: Azure Networking (DNS, DHCP, TCP/IP) VMware/Hyper-V Remote Access tools The salary on offer for this role is up to £42,000 plus benefits including: Free onsite gym Free breakfast and lunches for all Cycle to work scheme Continued professional development Private healthcare and pension 22 days holiday per year which increases with length of service A friendly fun and very exciting environment enhanced with regular company-funded social events such and seasonal parties

IT Support Engineer – Central London, Hybrid - £33,000 A highly successful, global business are looking for a personable Desktop Support Engineer t to join their established IT team on a 12 month FTC. This role will be primarily focused on providing 1st and 2nd Line IT support to 300 internal users globally. Please note- this role offers hybrid working and there is a chance it may go permanent. As the IT Support Engineer you will work with Desktop and Infrastructure support teams to field requests and provide IT support remotely and in person. You will record and manage incidents within the service desk ticketing system and deliver effective troubleshooting within agreed service levels. You will also help to manage all end user devices deployed at home or in the office. The ideal candidate will be customer focused with great communication skills. You will be familiar with ITIL processes and have experience supporting a Windows environment. Exposure to the following technologies would be beneficial: Active Directory Office 365 Microsoft InTune TCP/IP, DHCP and DNS Citrix The salary on offer for this role is up to £33,000 plus great benefits.

Our team is looking for London based Software Development professional to work closely with a number of local business groups, as well as the global application support team. This is a great opportunity to work in a growing financial services support team and work closely with key business stakeholders to understand issues and provide solutions. What You’ll Do: Work closely with the business and global support team to comprehend technical and functional requirements, develop, QA, and implement business-driven requests, enhancements, and software upgrades. Provide support and maintenance of platforms owned by the team and prepare documentation on delivered solutions. Use your technical and business knowledge to help the team create and maintain acceptance criteria for user stories Help our Business Analysts by giving suggestions from a quality assurance perspective regarding user experience, possible performance issues, and future bugs. Look at improving our operating environment through the implementation of automation and monitoring, identifying and reducing risk Technologies You’ll work with: Java SQL AWS cloud Development tools – Git/Bamboo/JIRA/Bitbucket (Stash)/Cloudbees To succeed in this role, we think you should have: Strong experience in Java and SQL development Strong problem-solving skills with a focus on business outcomes Excellent analytical and problem-solving skills, including a demonstrable ability in troubleshooting and root cause analysis Ability to communicate problems and solutions effectively with both business and technical colleagues Ability to work in a cross-cultural and global team Passion for creativity and innovation In this role you will be able to see first-hand the positive impact your work has and how it supports revenue growth and operational efficiencies. We operate in a flat structure. The members of the team are encouraged to take ownership and accountability of their work, collaborating with senior members of the business to identify new opportunities. We encourage our team members to play multiple roles; from business analysis and requirements gathering to delivery and risk management. Through this process our team gains a better understanding of the process of product delivery and has an opportunity to develop different skills and explore different career paths. Having a Learning Mindset is a key value of our group and we support our staff by giving them access to a variety of learning resources and accreditation. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Corporate Strategy & Solutions, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. Our commitment to Diversity, Equity and Inclusion The diversity of our people is one of our greatest strengths. An inclusive and equitable workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of ‘empowering people to innovate and invest for a better future’, we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief. Joining Macquarie means you’ll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive. About Macquarie A career at Macquarie means you’ll have the opportunity to develop new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future. Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment. Job no: COG-973545 Work type: Permanent - Full time Location: London Category: Senior, Mid-senior, Technology Group: Corporate Operations Group Division: Technology Recruiter: Rob Evans Opening Date: 04/7/2023

Why it's worth it: This candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. This person will also be a key member for RQ Infrastructure, where they will be working with a variety of security technologies (SIEM, IDS/IPS, FIM, NAC) for field support and R&D. This individual will also be directly responsible for the configuration and management of and enterprise level service management software. This is a great opportunity for someone interested in learning about the IT Security field. The everyday hustle: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Manage and configure enterprise level service management software Respond to queries either in person, through email or over the phone. Write training manuals. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur. Do you have what it takes? Bachelor’s Degree in a Computer Science related field 1-3 years of experience of Linux and Windows operating systems. Basic understanding of Networking concepts (TCP, UDP) Experience resolving basic computer issues Experience resolving software related issues Ability to demonstrate good attitude, energy, and effort

Experience troubleshooting and debugging systems, service or platforms. Networking Knowledge Unix Knowledge SQL Knowledge Amazon Robotics is seeking candidates with a passion for technology, that can easily make connections, are always curious how things really work, and are up for the challenge found in a deeply complex, but very rewarding Robotics environment. Key job responsibilities As parts of ARTS (Amazon Robotics Technical Support) : You will deep-dive, analyse, mitigate or resolve technical issues that are escalated by the various Amazon Robotics Facilities. You will use multiple data sources, dashboards and logs to pinpoint software/hardware defects, inconsistencies or bugs and will be directly involved with resolving them. On occasion, you will have to collaborate with various development/software teams to navigate complex situations and create viable solutions for our customers. You will engage with (and drive) high severity incidents around Amazon’s Product Fulfilment & Sortation facilities. You will set up and manage high severity calls and directly communicate and troubleshoot with the customer until the situation is mitigated. This activity will, at times require you coordinate real-time service restoration between multiple teams and act as a central point (incident manager) to reduce the duration and severity of the business impact. Lastly you will use Change Management best practices to create, approve and implement changes within the Amazon Robotics environment. We are open to hiring candidates to work out of one of the following locations: London, GBR Be technically inclined and have a technical background. Amazon Robotics is comprised of a varied number of complex systems. Developing a good understanding of these systems will be key when troubleshooting the various situations that you will be faced with. Our engineers usually have a good understanding of linux/unix systems, know how to work with databases and pull data, understand how networks operate and can read and occasionally write automation scrips. Be an excellent communicator, as every day you will interact (by phone, direct messaging or e-mail) not only with internal clients but also with other global teams as you work to resolve complex situations. Be prepared to explain technical details in a way that is equally understood by a technical and non-technical audience. We’ve found that prior customer facing roles can have an advantage in this role. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel: +448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel: +3531800851489).

Pearson Carter are currently working with an established end user located in London who is looking to recruit an IT Support Specialist in their London office. Responsibilities: Maintain and manage IT Helpdesk environment Oversee Helpdesk support to ensure professional delivery of technical support Supervise and monitor open tickets Liaise with international stakeholders to build working relationships Experience: At least three years’ experience in IT support environments Experience operating IT Helpdesk environments Strong communication and leadership skils Experience across M365 products Experience with Intune & SCCM Salary They are offering a competitive salary of up to £34,00 plus benefits. Location This role is fully onsite in Central London How to Apply Please apply asap with your CV to be considered for this position. You can also get in touch with me on [email protected] or 0191 406 6111. Pearson Carter is the Leading Microsoft Dynamic CRM recruitment agency – www.pearsoncarter.com Keywords: Keywords: Microsoft 365, M365, O365, Office 365, Microsoft Teams, One Drive, SharePoint, Support, IT Helpdesk, IT Support, IT Support Supervisor, IT Field Engineer, Essex, Kent, Croydon, Watford, London, Greater London, United Kingdom. Location: London, UK Job Title: IT Support Engineer – Onsite – London – £34,000 Salary: £30000 - £34000

Lead New Product Development (NPD) projects within the value stream, ensuring tasks are completed on schedule.Conduct machine design reviews to spot issues early, aiming for a "no-fault forward" approach.Optimize manufacturing processes to improve product quality and reduce cycle times where possible.Support equipment and tooling improvements using internal resources and external vendors.Use CAD to design tooling for process improvements.Follow milestone processes for NPD/Process Improvement projects and coordinate Engineering Sample Lots (ESL) and Manufacturing Sample Lots (MSL).Ensure all Engineering and New Product/Process development follow the "Quality Always" program, in collaboration with facility and corporate Quality teams, to comply with the Production Part Approval Process (PPAP).Manage and deliver engineering projects within designated value streams.Identify and define material and process productivity projects.Apply lean manufacturing concepts and the DMAIC process to drive improvements.Optimize plant layout, production lines, and machine operations to eliminate bottlenecks and improve value stream performance.Support the Total Productive Maintenance (TPM) program by implementing the 8 pillars in each value stream.Adhere to the 5S strategy.A successful Process Engineer should have:Six Sigma Green Belt desirable Strong written/verbal communication skills with the ability to produce Standard Operating Procedures and technical reports to required standard Strong IT skills including Word, Excel, PowerPoint and general engineering/manufacturing software such as CAD/CAM (Autodesk Fusion, Inventor, AutoCAD, Solidwors, CREO etc.)Excellent Problem Solver with a good understanding of Root Cause Analysis methodologies such as DMAIC, 8D, 5-Why etc.Good understanding of Design for Manufacture principles within injection moulding and ability to design and manufacture machine and assembly Jigs/Fixtures and associated tooling.Excellent understanding of Total Productive Maintenance principles

As a Hands-on Engineer, the following skills are expected on a daily basis:Daily monitoring - DatadogCertificates managementDaily MonitoringCluster healthAPI health - Response time & Wakeup timeIdentify improvement opportunitiesOptimise license useMonitor 3rd parties performancesDaily Analysis:Daily contact with client IT to investigate customer's origination/servicing queriesProvides business data needed for confirming or investigating customers statusesEnsure status updates issues are kept to an absolute minimumReplay correction updates sent by vendors on APIIncident Management:Perform the role of Major Incident ControllerProduce the Post Incident ReviewRoot Cause analysisEnsure improvements are loggedEnsure improvements are implementedService restoration, implementing long term or short term solutionsDevelopmentDevelop and implement bug fixesBe part of the Dev team and implement L2 storiesMaintenance and components upgradesJAMDocument activities an L1 3rd party can be performingEnsure shift left is progressingSoft skills:- Capacity to identify potential risks and bring awareness to stakeholders- Good oral and written communication for documentation and technical workshops- Engage with people with varying level of technical skill- Problem solver mindset- Team playerAs an Azure Application specialist, with strong cloud competences, you'll be responsible for the availability of the platform and its improvements as a level 2/3 engineer.You have strong Azure competences, and ideally have exposure working with another cloud provider. You will have a strong understanding of incident management and P1-P5 protocols.You have a strong security sensibility and always think "shift left" and collaborate with Security Team, with strong experience on deployment automation (application and infrastructure deployment)Expected Certifications are as follows:- As a key contributor in a Cloud environment, a certain level of credential is required:- Azure Administrator Associate