Overview of salaries statistics of the profession "IT Engineer in "

Our client, Timeless IMS, has evolved over the last fifteen years from being an IT support company, supporting both single homes to large multi-site corporations offering Intelligent Managed Solutions across four key areas of technology; Intelligence, People, Security and Cloud.They are currently recruiting a Senior Technical Support Engineer.As the successful candidate:You will be responsible for managing and growing a technical team delivering first-class telephone, remote and on-site support to our customers across varying sectors. You will also be expected to complete project work in a team and independently to strict deadlines. You will resolve incidents using Autotask Service ticketing software. You will be required to monitor, manage, and contribute to the operation of our advanced RMM software.You will have several tasksPrimary, you will manage and grow their small technical support team and provide 1st to 3rd line technical support and onsite project work for their clients within set SLAs; this includes (but is not limited to):Monitor and analyse Service Desk performance metrics, identifying areas for improvement and implementing appropriate measures.Work alongside the operations manager to grow and develop the Technical TeamWork alongside the sales department with pre and post sales queries.Manage and train technical staff and outsourced helpdesk.Respond to Client service requests by providing remote desktop and server support within support agreement targets (SLAs)Support Microsoft 365 issues and change requests.Create and maintain requests in our ticketing system raised by the customer via telephone and email.Manage own daily schedule by working through the service board and monitor, categorise, and setting the priority of incoming ticketsCommunication with customers required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesTroubleshoot and resolve issues with Microsoft / MacOS operating systemsProactively review alerts originating from customer infrastructureAdminister and support on-premises/Azure Active DirectoryBuild and configuration of both physical and virtual machinesProvide networking support for routers, switches, firewalls, wireless access pointsMonitor and manage security software and cloud tools (Microsoft 365/Watchguard)Backup creation and administrationPerform preventative maintenance activitiesMaintain our documentation systemEscalation of tickets to the relevant persons or team as necessaryKeep customers regularly updated, both via our ticketing system and telephoneSupporting Project Managers with the preparation and delivery of projectsComplete project tickets and phases as assignedMake sure new/pending tickets do not exceed our SLA by picking up unassigned ticketsVisit customer premises when necessaryStay up to date with advances in technologyPlace of WorkOffice Based Ashford, SurreyHours of WorkMonday to Friday (8:30 to 5:30 with 1-hour lunch)Out-of-hours support (when required)SkillsAll candidates must have the following knowledge to an excellent level of the following skills and at least four years of experience in a similar role.Desktop and server hardwareMicrosoft Windows 10/11Microsoft Office desktop apps (to the latest version)macOS (to the latest version)Microsoft 365, including Exchange, SharePoint, OneDrive, Teams and AzureSwitches and firewallsNetworking knowledge (TCP/IP, DNS, DHCP and VPN)Use and management of RMM softwareNetwork Security (Watchguard experience Preferable)DesirableExperience with building and/or maintaining a Service DeskAdvanced networking (VLANs etc.)Active Directory / Azure Active DirectoryMicrosoft Windows ServerMulti-Factor AuthenticationCyber Essentials understanding and complianceEndpoint ProtectionPersonal SkillsClear and fluent English (written and spoken)Excellent customer service and communication skillsAbility to manage and prioritise tasksTimekeeping and time managementWork as a team and independentlySelf-motivated, resourceful, and keen to learn and share knowledgeAbility to lead by example - developing and maintaining a respectful and inclusive working environmentAbility to plan, organise and adapt to changing job tasks within own roleStrong analytical, logical, and troubleshooting skillsStrong efficiency skills, with the ability to multi-task in a fast pasted environmentFlexible approach to working hoursQualificationsAt least four years of experience in a similar role (essential)CompTIA A+/Network+/Security+ (desirable)ITIL Foundation (desirable)Salary: Neg depending on experience

About the Role: The IT Support Engineer will play an essential role in our IT Support team by providing end-user support (Tier 1) through more advanced administrative support (Levels 2-3). They will report to the IT Support Operations Manager and work with staff at Alcority & its group companies to ensure all IT issues are solved in a timely and efficient manner. The incumbent ensures our devices and technology are installed, configured, and maintained properly so our staff can be productive. The support environment involves regular office attendance in London, and occasional travel to the Oxford area, with out of hours on-call (rotation based) and includes remote support for our international group offices. This role will suit someone with a passion for customer service with a strong technical and methodical approach to any given task. The candidate will exhibit intellectual curiosity in their interest in IT with an aptitude for applying computing concepts and skills to solve real problems. Responsibilities: Provide 1st, 2nd, and 3rd level end-user support for Microsoft 365 environment, office devices, and technology including Laptops, printers, multifunctional devices, smartphones with a focus on customer support. Candidate must truly enjoy helping others and solving problems to succeed in this role. Serve as experienced participant in transition from an on-premises / hybrid 365 environment to an automated 365 Cloud environment. Physical setup of workstations, laptops, and smartphones. Responsible for working and tracking all incidents and service requests from beginning to resolution within predetermined service levels using the ticketing system. Escalate issues (ERP, HRIS, Procurement, etc.) to the appropriate parties inside or outside the company and track resolution. Install, configure, and provision end-user devices for onboarding, as well as secure retirement of devices and removal of company resources during offboarding. Utilize IT asset management for documentation and tracking of end user computing equipment, accessories, software licenses and maintain appropriate levels of inventory. Manage end-user software & hardware inventory for company offices; initiate, manage and track necessary purchases with our established 3rd party suppliers. Work closely with the IT Support Operations Manager to determine and implement solutions to improve efficiency, reliability and security of desktop services and capabilities. Serve as an experienced resource to lead by example for junior IT Support Analysts. Set-up and provide user support for our video conferencing rooms and systems. Train employees on use of devices and new/upgraded core enterprise software. Occasional after-hours work for critical infrastructure updates and changes. Proactively communicate all changes, updates, and outages to staff. Frequent in-person office attendance in the London area, with occasional travel to the Oxford area. Requirements: General 7-10 years of experience in a similar position providing endpoint and infrastructure support. Excellent team player with the ability to positively encourage and influence others. Ability to multi-task with strong attention to detail. Enjoy working in a fast-paced, agile environment, and resolve unplanned incidents quickly. Outstanding communication skills, including the ability to effectively present information in both technical and non-technical terms. Ability to maintain a professional service level when dealing with fast-paced end users and VIPs. Desire to learn and become familiar with new areas of technology. Understanding of ITIL processes preferred Knowledge of the Software Development Lifecycle (SDLC) Technical IT troubleshooting skills: ability to critically think and solve problems independently until escalation may be required. Experience with Active Directory, machine access changes, and various authorization controls. Direct Microsoft 365 experience is required, including direct knowledge of Azure AD. Enterprise Architecture: troubleshooting user mailboxes, public folders, creating/updating distribution groups and security groups. Experience in setting up, maintaining, and troubleshooting office devices (Laptops, smartphones, printers, etc.) Ability to isolate problems with end user devices and infrastructure. Mobile Device Management – enrolling users on corporate mobile devices and BYOD profiles. Direct experience with iPhones is a plus. Creating, using, and updating Powershell scripts to automate daily tasks. Networking fundamentals – basic troubleshooting of connectivity on workstations and servers. Experience in videoconferencing solutions and end-user support (Teams, Webex, etc.) Strong working knowledge of Microsoft Office suite (PowerPoint, Excel, Word, Outlook) Experience with RMM solutions (Teamviewer, Kaseya, Solarwinds, etc.). Experience with ticketing systems (e.g. Zendesk, Jira Service Desk, ServiceNow, etc.).

IT Security Engineer My client is a fast-growing, well-known Fintech company in London that are looking to add another IT Security Engineer to their ever-growing team. There are many challenging projects that a talented IT Security Engineer can be a part of, especially given the complexity and environments that you'll work in. We are looking for someone with the following experience: Use of SIEM fro an administrative point of view Experience in responding and preventing threats ISO27001 understanding You will be working for a company that provides a great work-life balance in a fast-paced environment. Please send your CV for further details Salary Package: £ 35000.00 - 35000.00 (British Pound Sterling)

Cordius are currently working with a law firm based in London who have offices in 8 different locations worldwide and over 1000 employees. They are looking for an IT systems engineer to come and join their growing team. The role would involve providing operational and technical support for the firm globally. The role involves a 50/50 hybrid working model working in the office and from home. Main Responsibilities Work effectively, efficiently, and respectfully alongside other IT System Engineers Ensure all incidents and service requests are correctly logged. Provision and build hardware for end users. Provide a mixture of desk side support and remote support as appropriate and in-line with operational needs Provide regular updates on progress on the ticket notes and to the requestor Take ownership of reported issues and see through to resolution Follow standard procedures for escalation of unresolved incidents to the relevant teams Skills required Previous experience within a legal partnership or professional services environment Experience of supporting and using Windows 10, Office 365 and Exchange Familiarity with help desk software (such as ServiceNow) Experience of supporting mobile devices using an MDM solution FileSite experience Experience of supporting legal applications such as Worksite, Big-Hand, time recording, Intapp Time and Expert, amongst others SCCM experience – application deployment and troubleshooting experience of Virtual desktops and VPN technologies Experience of Microsoft Azure Active Directory and Intune. Should you feel suitable for the role or wish to pursue similar roles in the area, please don't hesitate to contact Cordius - Derby on 01332 287766

An established IT Services company based in Hemel Hempstead are looking for an IT Engineer to join the team. This is a fantastic opportunity to join a company with a collaborative and supportive environment who offer continued training and development. Please note – this is a hybrid role (3 days per week in the office, 2 days working from home). They also offer a great benefits package which includes enhanced paid holiday, birthdays off, reduced gym membership (for the gym next door), training and development, income protection, pension scheme, eye care, ample free parking and various social opportunities to name a few. As the IT Engineer you will be responsible for maintaining the availability of all live services. Your role will include the monitoring, performance, support, administration and capacity management of all live services to ensure the SLA, performance and availability targets are met. You will also be involved in project delivery to internal and customer environments. Key responsibilities as the IT Engineer include troubleshooting and resolving any issues, supporting the infrastructure to ensure systems are stable, performing maintenance tasks, regular security, health and compliance checks, providing expertise across infrastructure and networking technologies and participating in problem management activities to determine causes of incidents and work towards permanent resolutions. You will also be involved in research and development of new technologies and methodologies, you will scope project requirements and develop project delivery plans, deliver infrastructure projects and assist the 1st and 2nd line Service Desk teams with incident diagnosis and fault resolution. The ideal candidate will have 3rd Line/Infrastructure Engineer experience, excellent diagnostic and problem solving skills, expertise in network packet tracing and analysis and hold a minimum the following qualifications; two Microsoft qualifications (e.g. MCP, MCTS etc), ITIL v3 Foundation, two IT qualifications (e.g. Cisco CCNA, Citrix CCAA, VMware VCP, HP ProLiant Servers etc). You will have experience in the following technologies: Microsoft Azure, Windows Servers, Active Directory, RAID arrays and SANs, Server hardware, Networking inc VLANs, QoS, routing and Firewalls. Experience with WDS and MDT, group policy, security and scripting is desirable. The salary on offer is up to £50,000 per annum plus a great benefits package.

Company Description If you are seeking a new opportunity within an innovative company that is always looking for ways to keep up with ever changing technology, then you have come to the right place. Established in 1990, ACS now has over 30 offices across the globe providing charters across our Private, Commercial Jets & Cargo aircrafts. Job Description The successful candidate will play an integral part in the day to day running of the business and continued growth. We are looking for an IT Support Engineer to join our team and continue to achieve great things. Provide telephone and email support for internal users Software installation, desktop imaging, software inventory and monitoring Configuration and installation of physical and virtual servers Administration and configuration of Cisco Networking devices. (Switches / Firewalls) Backup administration Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate Document new and update existing IT procedures Assist with projects of all sizes including technology infrastructure and software projects Overall management and responsibility for the efficient handling of support requests The ability to conduct and participate in meetings / system demonstrations Remote support for clients regardless of location Qualifications This is a "hands on “role where support is often provided face to face and over the telephone in the workplace which requires a calm, professional and sensitive approach. Minimum of 2 years’ experience Professional manner with excellent communication skills ITIL V4 Experience Experienced in installing, supporting and troubleshooting : Windows 10, Active Directory, Microsoft 365 Azure Networking (DNS, DHCP, TCP/IP), VMware/Hyper-V Remote Access tools Remote Access tools, Mobile device configuration (iPhone / iPad) Able to work under pressure, and to listen and interpret customer needs accurately in a positive attitude Able to plan own time effectively Additional Information Free onsite gym Free breakfast and lunches in our onsite canteen "The Hangar" 22 days holiday (increasing to 25 after 1 years service & with length of service) Continued professional development Private healthcare and pension Cycle to work scheme 2x "giving back" charitable days Employee Assistance Programme

IT Support Engineer Location Redhill Salary: £25580.0 Contact name: Jo Foster Contact email: [email protected] Job ref: 6410 Published: about 18 hours ago Are you a skilled IT Support Engineer with good 1st/2nd Line Support experience? Want to have the opportunity to work a technical hands-on role requiring server, storage, network and virtualisation knowledge to provide for the day-to-day administration, maintenance, fault finding and use of the organisations IT networks, hardware and software? Key responsibilities the successful IT Support Engineer will undertake: Involved in the day-to-day support of the organisations key IT operations at a 1st/2nd line level including, taking ownership of Service Desk tickets to successful resolution. Troubleshooting of computer hardware, monthly maintenance. Virtual & Cloud Technologies including VMWare and Microsoft Azure. Ensure that any backup / replication failures reported via the service desk, are investigated, resolved and, if required escalated to the Senior IT Support Engineer. Assist Senior Support Engineer with scheduled Annual DR test exercises with key departments. Conduct tests restore of critical data/servers on a weekly basis. Fault find and fix any backup related issues. Administration of Microsoft 365 platform including Azure AD, Exchange Online, SharePoint Online and, Security and Compliance Centre. Work to maintain the SCCM servers at both sites and ensure that desktops patching is maintained and up to date. Highlight issues and report to Senior Support Engineer. Assist in the deployment of hardware and software rollout projects, technology migrations, design changes and infrastructure updates using SCCM. To assist and liaise with maintenance engineers when they come to repair equipment and systems, this will include both networked and non-networked photocopiers. Essential skills required for the successful IT Support Engineer: IT / Technical Support Experience. Good knowledge and experience of Windows Server, VMWare, Veeam and Networking. Good knowledge and experience of O365, and Active Directory, Azure Active Directory. Desirable - Scripting knowledge i.e., Bash or PowerShell. Experience of working with smart screens. Ability to support smart mobile devices. Good experience of supporting MFD printers, Papercuts. If you’re an IT Support Engineer and think you have the necessary skills for this role, please

Job Summary: Provide technical support to the company’s clients and staff via telephone, remote access and site visits. Provide high quality and in-depth knowledge and support for all end user technology (laptops,macs, mobile phones, and peripherals), virtual hosting infrastructure (vmWare, Azure, and other Cloud providers would be beneficial), security (antivirus, CISCO ASA/Azure firewalls, Cisco Umbrella, vulnerability tools). Provide responsible advice on upgrades and enhancements and ensure requestors are aware of any risks/issues with installations or proposals undertaken by Trapeze. Location between Slough and Loughton mandatory (West of the M25 circle) Job Description: Trapeze Group UK Ltd is a leading software supplier to the public transport and spirt productions industry. From buses to trains to taxis, our systems help to make public transport a safer, more convenient and pleasurable experience. You may already have seen some of our public-facing mobile and web systems at Transport for London, TheTrainline.com and Stanstead Airport. As an employer we are committed to cultivating a friendly and exciting working environment, with huge emphasis on employee engagement. And as the UK arm of a global organisation we can offer the sense of social community often associated with a small, local business; combined with the expected advantages of working for a far larger employer: great benefits; dedication to identifying talent; and huge investment in staff development. We are currently recruiting for a permanent, full time (37.5 hours per week), IT Support Engineer to join the team. Reporting to the IT Team Manger, the successful candidates main responsibilities will be to: Customers Provide high levels of technical support Customer focus Software installation and configuration Receive and process incoming support calls through to completion Rework levels (First Time Fix) To meet/exceed SLA standards Team assessment of working practices Improvements following post implementation reviews SLA targets being met/exceeded Business Maintenance of TGUK internal and hosted Infrastructure including End User Technology, Telephony, Network, Servers – both physical and virtual, Laptops, Printers, Software, Telephone systems and Communications Participate in on-call rota Security of Infrastructure from intrusion and Malware threats Adoption of Operations Management methodologies Adherence to ITIL processes System uptime not less than 99% System downtime to take place as per contractual requirements, which may include outside of working hours. Meet/exceed minimum target levels as set at performance review Knowledge of estate Accurate asset maintenance/Warranty renewal data Proactive monitoring of estate Staff Provide high levels of support, advice and guidance. Adhere to departmental processes Service supplied within SLA, resulting in increased user satisfaction Levels of capability required for entry to role: Educated to HND level (preferably computing) or similar experience in a corporate environment At least 2 year’s ‘hands-on’ experience in a corporate environment Good customer facing skills Good technical knowledge and practical usage across the following: ITIL Foundation (Essential) Desk-side support (Essential) Windows OS (Essential) MAC OS (Essential) MS Office 365 (Essential) MS Active Directory (2008, 2012) (Essential) Azure Infrastructure Mngt (Essential) VMWare ESX / Hyper-V (Desirable) MS SCCM & MDOP (Desirable) Networking (including Firewalls, VLANS, Routing, TCP/IP) (Desirable) CISCO IOS Knowledge (Desirable) Linux OS (Desirable) Ability to rectify incidents and perform routine proactive maintenance even under difficult or high pressure circumstances Commercial experience of supporting all Windows platforms, including Server & Desktop O/S Self motivated with excellent time management Why Trapeze Group UK? I return we offer a competitive salary and benefits including Bike to work scheme Excellent pension scheme offering 5% contribution Health care cash back plan 4x salary life assurance Income protection plan Regular munch and mingles And a fantastic opportunity to join a market leading Software Company. Worker Type: Regular Number of Openings Available: 1 And a fantastic opportunity to join a market leading Software Company.

Our team is looking for London based Software Development professional to work closely with a number of local business groups, as well as the global application support team. This is a great opportunity to work in a growing financial services support team and work closely with key business stakeholders to understand issues and provide solutions. What You’ll Do: Work closely with the business and global support team to comprehend technical and functional requirements, develop, QA, and implement business-driven requests, enhancements, and software upgrades. Provide support and maintenance of platforms owned by the team and prepare documentation on delivered solutions. Use your technical and business knowledge to help the team create and maintain acceptance criteria for user stories Help our Business Analysts by giving suggestions from a quality assurance perspective regarding user experience, possible performance issues, and future bugs. Look at improving our operating environment through the implementation of automation and monitoring, identifying and reducing risk Technologies You’ll work with: Java SQL AWS cloud Development tools – Git/Bamboo/JIRA/Bitbucket (Stash)/Cloudbees To succeed in this role, we think you should have: Strong experience in Java and SQL development Strong problem-solving skills with a focus on business outcomes Excellent analytical and problem-solving skills, including a demonstrable ability in troubleshooting and root cause analysis Ability to communicate problems and solutions effectively with both business and technical colleagues Ability to work in a cross-cultural and global team Passion for creativity and innovation In this role you will be able to see first-hand the positive impact your work has and how it supports revenue growth and operational efficiencies. We operate in a flat structure. The members of the team are encouraged to take ownership and accountability of their work, collaborating with senior members of the business to identify new opportunities. We encourage our team members to play multiple roles; from business analysis and requirements gathering to delivery and risk management. Through this process our team gains a better understanding of the process of product delivery and has an opportunity to develop different skills and explore different career paths. Having a Learning Mindset is a key value of our group and we support our staff by giving them access to a variety of learning resources and accreditation. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Corporate Strategy & Solutions, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. Our commitment to Diversity, Equity and Inclusion The diversity of our people is one of our greatest strengths. An inclusive and equitable workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of ‘empowering people to innovate and invest for a better future’, we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief. Joining Macquarie means you’ll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive. About Macquarie A career at Macquarie means you’ll have the opportunity to develop new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future. Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment. Job no: COG-973545 Work type: Permanent - Full time Location: London Category: Senior, Mid-senior, Technology Group: Corporate Operations Group Division: Technology Recruiter: Rob Evans Opening Date: 04/7/2023

Location London Disciplines Cloud, Infrastructure and Services Technology Job types Permanent Salary £40000 - £45000 per annum Functions 2nd Line Support IT Support Support Engineer Seniority Leadership Technologies Microsoft Azure Job reference BBBH96662_1699003179 Keen to join a prestigious law firm as their IT Support Engineer? You will have plenty of access to a broad range of technologies, allowing you to upskill and propel your career. You will be provided benefits focused on looking after you: your development, your performance, your financial future and your health. Salary: up to £45k + benefits! Location: London (5 days on-site) Key Responsibilities as an IT Support Engineer: End point device hardware knowledge (HP, Lenovo, Apple – laptops, iPhones, iPads, office telephony and WiFi and Accessing and configuring Firmware/BIOS to set standards Operating System exposure – install/update/remediate (Microsoft Windows – all support versions) End point software suites – install/update/remediate (Microsoft Office – all supported versions) Mobile Device Management Enterprise experience – device enrol/un-enrol (Profile Push) Mobile Iron Mobile Platform End point Enterprise management systems – device updates/software install (Microsoft SCCM, McAfee PGP, Bit locker) End point Enterprise deployment technologies – device pre-boot configuration, booting devices running device build sequences (Microsoft SCCM, Microsoft MDT) Ideally as IT Support Engineer you’ll have: A minimum of 3 years experience as an IT Support Engineer. Experience with with office 365 and Windows 10/11 are essential. Experience supporting VIPs. Experience with scripting and SCCM is desirable. Sound interesting? Please apply directly for more detail!

IT Support Engineer College location: East Surrey College (Redhill) Salary: £25,000 per annum Hours: Full time (37 hours/week) 08:45-17:00 Monday - Friday We are currently seeking to appoint an enthusiastic IT Support Engineer to join our busy and fast paced IT Department. In this exciting role you will be working within the East Surrey College and John Ruskin College in house IT team. You will be Involved in the day-to-day support of the College’s IT infrastructure at a 1st/ 2nd line level. This will include but not limited to server and desktop operating systems, physical & virtual infrastructure, Storage, IT hardware, networks and, data back-ups and disaster recovery. Working closely with the Head of Department, Technicians and rest of the IT team you will offer first line, technical and software support for all IT related queries, relating to hardware, software, telephony and business systems. You will resolve issues raised by internal team members and maintain an accurate history via the corporate Service Desk system, provide technical and administrative support and solutions, follow documented control processes, as well as allocate and escalate enquiries as necessary if no immediate resolution is possible. The successful candidate must have: High level of knowledge of web-based technologies MCSE qualification or equivalent ITIL Practitioner Capability to create IT policies, information security standards and procedures Maths & English GCSE / Level 2 equivalent If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments. Closing Date: Monday 4th December 2023* Applications will however be shortlisted on a rolling basis and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. As much as we would love to respond to all applicants, due to the sheer volume of applications we receive we are unable to respond to all unsuccessful candidates. If you have not heard from us within 14 days of sending your CV, unfortunately you have not been selected for the position.

Here’s what you’ll be doing: You’ll be part of an IT Support team that provides simple, intuitive, and hassle-free IT support to your colleagues. You’ll help make sure every Simply Business employee has reliable IT systems – and quite literally keep our engine room humming. You'll be reporting into James (our BizOps Support Lead), who is based overseas in Poland. James prides himself on his carefully selected team, who provide support for all things IT for the global business. The team has regular team building days to keep you engaged, inspired, and enthusiastic about your role. As one of our IT Systems Engineers, you’ll: deal with incoming Level 2 incidents and service requests in a professional and courteous manner via Slack, email, and in person be a point of escalation from the Service Desk, you’ll also provide guidance and mentorship to the Service Desk team support our internal users across our London office, as well as remote support for our Northampton and Boston (US) offices, and our remote colleagues elsewhere run small to medium scale projects, and manage stakeholder expectations log incidents and service requests through their entire lifecycle from first point of contact through to resolution, keeping users updated throughout create, maintain, and enhance self-service IT that empowers users. You’ll have a strong desire to automate manual processes We’re looking for someone who is: able to administer Google Workspace (user accounts, groups, and core apps) experienced in deploying, supporting, and managing Apple Macbooks using JAMF able to administer Microsoft Intune experienced in deploying, supporting, and managing Dell laptops running Windows 10 able to use service management and project management tools (Fresh Service, Jira, etc) (We know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the bullet points above to be considered for this role) Ready to drive technology change and enhancements throughout Simply Business? Apply today. About Simply Business We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 900,000 active insurance policies, we protect builders, bakers, landlords, and more than 1,000 other trades. We’re as much a technology company as one that sells insurance. We build, we fail, we learn, we improve. We’re a B Corp too, which recognises our strong track record of having a positive impact on people, society and the environment. Why not check out our advert on YouTube: Simply Business TV advert 2022: You name it. We insure it. What are the benefits? We support every team member to balance work and life effectively. remote working - you can balance working remotely and connecting with colleagues in the office mental health and wellbeing resources - access to counselling and technology to support your mental health flexible parental leave - we pay six months full pay to the primary caregiver, and four weeks full pay if you’re the secondary caregiver paid sabbatical - two weeks off when you’ve been here five years and four weeks off when you’ve been here 10, 15 and 20 years a dedicated learning platform - the platform lets you balance both work and life goals (including management and leadership programme) life event leave - an extra day of leave every two years for whatever you want: moving house, welcoming a new pet, or your birthday We also make sure you’re compensated fairly. competitive salary - based upon your experience and the market we’re in from day one annual bonus - the potential to earn a bonus based on business performance pension - we match what you put into your pension up to five percent health cash plan - we reimburse your everyday medical expenses holiday entitlement - 25 days leave, plus bank holidays (you can also use your flexible benefits to get up to five days more!) life assurance - four times your basic salary flexible benefits scheme - an allocated allowance to use each year on things like private medical insurance, dental insurance, travel insurance, up to five days extra holiday, and gym membership. Ready to join us and drive our success as a high-performing team? Apply today.

Why it's worth it: This candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. This person will also be a key member for RQ Infrastructure, where they will be working with a variety of security technologies (SIEM, IDS/IPS, FIM, NAC) for field support and R&D. This individual will also be directly responsible for the configuration and management of and enterprise level service management software. This is a great opportunity for someone interested in learning about the IT Security field. The everyday hustle: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Manage and configure enterprise level service management software Respond to queries either in person, through email or over the phone. Write training manuals. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur. Do you have what it takes? Bachelor’s Degree in a Computer Science related field 1-3 years of experience of Linux and Windows operating systems. Basic understanding of Networking concepts (TCP, UDP) Experience resolving basic computer issues Experience resolving software related issues Ability to demonstrate good attitude, energy, and effort

Work Type Contract Salary/Rate Negotiable Remote Work No IR35 Status Outside IR35 Location: London Piccadilly 3/4 days per week Salary/Rate: £200 per day Start Date: November 20th Job Type: Contract IT Service Desk Engineer will work as part of the Technical Support teams to monitor the call logging system, addressing walk-up and telephone support requests and react to various alerting and monitoring systems. Experience of day to day support of below areas - retail/hospitality POS desktop server cloud applications as well as desktop, mobile POS hardware. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. ABOUT THIS JOB The IT Support Engineer is responsible for providing excellent and friendly technical support for local and remote users including executives. In addition, you will be assisting in testing, troubleshooting and deploying patch software for all endpoints and servers. WHAT YOU'LL DO Deliver excellent customer service and satisfaction Provide troubleshooting for laptops, printers, servers, video conferencing, iPad and network issues Clear and concise ticketing Endpoint imaging and deployments Asset inventory management Endpoint security, productivity and collaboration application administration QUALIFICATIONS & EXPERIENCE Minimum 4 years experience in IT and 2 years in desktop support Self-motivated, ability to learn quickly, work in a team and communicate effectively Solid experience supporting Macs, our desktop fleet is 80% Mac. Experience supporting Windows desktop. Experience with Google gSuite, and Microsoft Office Familiarity with Jamf, Workspace One, or MS Intune Administration Support and ticketing systems like Jira, ServiceNow, Freshservice, etc. Experience with Crowdstrike, Netskope and other security tools a plus Experience with asset management software a plus Experience with hardware procurement and vendor management a plus ISO, ITIL or other certifications a plus More about us: LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.

Lead New Product Development (NPD) projects within the value stream, ensuring tasks are completed on schedule.Conduct machine design reviews to spot issues early, aiming for a "no-fault forward" approach.Optimize manufacturing processes to improve product quality and reduce cycle times where possible.Support equipment and tooling improvements using internal resources and external vendors.Use CAD to design tooling for process improvements.Follow milestone processes for NPD/Process Improvement projects and coordinate Engineering Sample Lots (ESL) and Manufacturing Sample Lots (MSL).Ensure all Engineering and New Product/Process development follow the "Quality Always" program, in collaboration with facility and corporate Quality teams, to comply with the Production Part Approval Process (PPAP).Manage and deliver engineering projects within designated value streams.Identify and define material and process productivity projects.Apply lean manufacturing concepts and the DMAIC process to drive improvements.Optimize plant layout, production lines, and machine operations to eliminate bottlenecks and improve value stream performance.Support the Total Productive Maintenance (TPM) program by implementing the 8 pillars in each value stream.Adhere to the 5S strategy.A successful Process Engineer should have:Six Sigma Green Belt desirable Strong written/verbal communication skills with the ability to produce Standard Operating Procedures and technical reports to required standard Strong IT skills including Word, Excel, PowerPoint and general engineering/manufacturing software such as CAD/CAM (Autodesk Fusion, Inventor, AutoCAD, Solidwors, CREO etc.)Excellent Problem Solver with a good understanding of Root Cause Analysis methodologies such as DMAIC, 8D, 5-Why etc.Good understanding of Design for Manufacture principles within injection moulding and ability to design and manufacture machine and assembly Jigs/Fixtures and associated tooling.Excellent understanding of Total Productive Maintenance principles

The Design Engineer (Solidworks) will be responsible for:Working with Solidworks - creating models, drawings and rendersReceiving briefs from the client passed through from sales team and working with creative designers who let them know what they want it to look like3D drawings for projects Getting drawings completed on time and working to tight time framesThe successful Design Engineer (Solidworks) will have:Experience working with Solidworks - creating models, drawings and rendersManufacturing/engineering industry experienceConfidence in voicing their opinions amongst the team as they are a collaborative business who value everyone's input

This Network Engineer will be joining a team of 4, within this team the successful candidate will report into the Senior Network Engineer. This team is overseen by the Head of Operations, this role will encompass the following but not limited too:Design and implement functional network infrastructure with assistance from a supportive team. Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure.Analyse network traffic and provide capacity planning solutions.Monitor network performance and integrity.Support NOC BAU, acting as an escalation point and providing training where needed. Maintain complete technical documentation.Liaise with almost all departments of the business and provide assistance and network solutions.Attend SWAT calls with senior external customers. Assist of major project work. Suggest improvements to network performance, capacity, and scalabilityEnsure data security through access controls, backups, and firewalls. A successful Network Engineer should have:A CCNA/CCNP qualification or relevant experience. Proven experience in a network engineer role.Great customer service with the willingness to go the extra mile.Ability to work independently as well as in conjunction with a team. A passion for network infrastructure partnered with a driven and ambitious attitude. Hands-on experience in networking, routing, and switching (e.g. Subnet masks, SD-WAN, IPSec, WAN/LAN technologies)Excellent knowledge of best practices around management, control, and monitoring of server infrastructureExperience with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolutionAbility to set up and configure server hardwareDesirables: - Experience with PCI-DSS.- Examples of previous network solution project work. - Stakeholder management and experience with external customers. If you are passionate about Network infrastructure and have some relevant experience please apply! The network solutions that are provided are simple, with ease of implementation.

2nd Line Support Engineer - Sutton ColdfieldProvide second level technical support to users, resolving issues and escalating where necessary.Monitor and maintain computer systems and networks.Perform troubleshooting to diagnose and resolve problems.Test and evaluate new technology.Ensure IT systems and software are kept up to date.Provide 1st and 2nd line support to the business through management of incidents and service requests raised through IT Service Desk.Ensure Service Desk tickets are resolved within target SLA and all Service Desk processes are followed.Provide remote and desk-side support to end users.Support both business and IT projects.Assist in ensuring IT systems and processes are secure and aligned with best practice.2nd Line Support Engineer - Sutton ColdfieldA successful 2nd Line Support should have:A degree or equivalent qualification in a relevant field such as Computer Science or Information Technology.Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.Working knowledge of Active Directory Users and Computers and of Azure, AD / Entra ID, security and Licence administration of Office 365 stack: Exchange, SharePoint, OneDrive and Teams.Able to deploy and configure desktop OS and Office Software.Networking knowledge, TCP/IP, Wi-Fi, switches and patching.Strong problem-solving skills and a logical mind.Knowledge of network management and data backup/recovery.Familiarity with various operating systems and platforms.Attention to detail and high levels of accuracy.

As a Hands-on Engineer, the following skills are expected on a daily basis:Daily monitoring - DatadogCertificates managementDaily MonitoringCluster healthAPI health - Response time & Wakeup timeIdentify improvement opportunitiesOptimise license useMonitor 3rd parties performancesDaily Analysis:Daily contact with client IT to investigate customer's origination/servicing queriesProvides business data needed for confirming or investigating customers statusesEnsure status updates issues are kept to an absolute minimumReplay correction updates sent by vendors on APIIncident Management:Perform the role of Major Incident ControllerProduce the Post Incident ReviewRoot Cause analysisEnsure improvements are loggedEnsure improvements are implementedService restoration, implementing long term or short term solutionsDevelopmentDevelop and implement bug fixesBe part of the Dev team and implement L2 storiesMaintenance and components upgradesJAMDocument activities an L1 3rd party can be performingEnsure shift left is progressingSoft skills:- Capacity to identify potential risks and bring awareness to stakeholders- Good oral and written communication for documentation and technical workshops- Engage with people with varying level of technical skill- Problem solver mindset- Team playerAs an Azure Application specialist, with strong cloud competences, you'll be responsible for the availability of the platform and its improvements as a level 2/3 engineer.You have strong Azure competences, and ideally have exposure working with another cloud provider. You will have a strong understanding of incident management and P1-P5 protocols.You have a strong security sensibility and always think "shift left" and collaborate with Security Team, with strong experience on deployment automation (application and infrastructure deployment)Expected Certifications are as follows:- As a key contributor in a Cloud environment, a certain level of credential is required:- Azure Administrator Associate