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Job title: IT Helpdesk Analyst Employment: Fixed Term Contract (FTC) Location: Northwest Travel: Infrequent Salary: Excellent basic salary, plus benefits Rotating shift pattern: Week 1: 6am – 2.30pm Week 2: 9am – 5.30pm Week 3: 1.30pm - 10pm On-call: 24/7 once every three weeks The role: To provide support to The Config Team Internal Helpdesk functional by assisting with IT support and solving related technical problems, coordination, ticket and master data management, product support, monitoring emails and assisting with reports, processes and documentation. Duties and Responsibilities Provide IT ticket and 1st Line support to internal and external customers within agreed SLAs. Participate in Microsoft Office steering committee meetings to discuss ideas and suggestions on the future road map of Microsoft Office for The Config Team. Participate in innovation road map meetings with the Microsoft Office steering committee meetings and contribute to the future road map, suggesting innovation. Assist with internal IT, hardware and device management and asset tracking. Grant system access as requested and approved by appropriate stakeholders. Assist with the management of the Helpdesk system by taking ownership of new ticket and email allocation and monitoring. Provide suitable initial responses to Helpdesk internal and external customers in line with the agreed SLAs and governance. Work with the Helpdesk team to ensure emails and tickets are resolved within agreed SLAs and that suitable and timely updates are provided to internal and external customers. Monitor, coordinate and communicate escalations with the relevant stakeholders as appropriate. Ensure information for ticket, SLA table and client data remains accurate and that the data is appropriately updated to ensure accuracy is maintained. Ensure the correct utilisation types are allocated to tickets and booked correctly within Helpdesk tool. Review all Helpdesk tickets within Helpdesk tool, progressing with tickets, escalating any concerns or discrepancies with the relevant stakeholders to resolve. Assist with the IT new starter process to ensure new employees have the correct IT equipment, accounts, hardware and software. Assist with and complete new employee IT inductions. Assist with the completion of IT license audits and reporting. Ensure the accuracy and maintenance of the data with the Helpdesk tool application. Ensure product documentation is tracked appropriately and version control is maintained. Assist with and complete software and hardware product testing. Ensure that security, service and compliance are monitored and in line with agreed ISO & ITIL standards, assisting with process documentation as necessary. Provide Helpdesk center administration support, interacting with internal and external stakeholders as appropriate. Assist with producing reports. Provide out of hours support as per the support schedule and shift cover. Display behaviours which reflect The Config Team Purpose, Mission, Vision and Values. Required Skills, Experience and Knowledge Essential: IT literate with good knowledge of the Microsoft suite of applications including Office365, Excel and PowerPoint. Experience in setting up hardware and/or software for desktop or mobile applications. Enjoys working with and has an interest in learning about new technology and computer systems. Able to collaborate and coordinate with internal and external teams and customers. Desirable: An understanding and/or basic knowledge of SAP or similar ERP systems, specifically within logistics. Previous IT or technology support desk experience and working to SLAs. Advanced knowledge of the Microsoft Office Power applications. Experienced in using Microsoft Teams. Has a basic understanding of at least one programming language. Previous experience in a customer service position. Experience of the new employee process in relation to IT equipment setup. Experience of asset tracking and software and hardware device management. Knowledge and understanding of networks and concepts. Knowledge of basic server infrastructure. To find out more about our company culture, visit our Glassdoor page here - https://www.glassdoor.co.uk/Overview/Working-at-The-Config-Team-EI_IE1831019.11,26.htm Values: Teamwork – Skills – People – Customers – Innovation – Results If you have any questions or would like a full job description, then please reach out or submit your CV!

I.T SUPPORT TECHNICIANLocation: SkelmersdaleSalary/Package: Up to £35,000 BOEThe CompanyLynbrook is one of the North West’s leading providers of IT Solutions, Managed Print and Document Workflow. In our ever-changing world, we are helping our customers on a journey of transformation by providing digital solutions in line with workplaces of the future.Lynbrook is a continually expanding technology business with an unrivalled reputation for delivering exceptional first-class service and support.Based in Skelmersdale, this is an exciting opportunity for an I.T support technician to join our technical support team.The Role Working as part of our technical team to provide support, advice and guidance to our customers on a wide range of technical solutions. From setup/delivery and on-site configuration to full documentation and follow up via on-site and remote support when required.Essential Skills/Experience Minimum 3 years in 3rd line support role or similar Office 365 portal administration, including Azure, Exchange, SharePoint knowledge. Windows Server 2016-2022: Setup configuration of Active Directory, DNS, DHCP, Active Directory Replication, Windows Firewall Configuration. Group Policy creation and deployment , Licensing, RDP Terminal Server Licensing and administration. Hardware and Software Raid Setup/Configuration, Administration & Diagnostics. Wsus Server deployment and administration. SQL installation and management. WIFI access point setup and management. Software knowledge: Anti-Virus Installation/administration and Central Control (Sophos Central Knowledge Preferred) Backup, setup and administration, On-premise and Cloud solutions. Sage accounts installation and support. Windows 10/11 client setup, deployment and administration. Printer deployment and management – for server and workstations. Tower and rackmount server hardware setup and maintenance. Network switches setup and management – inc: POE. PC hardware, laptops, routers, firewalls, UPS, and NAS. VMware ESX setup, administration and troubleshooting. Microsoft Hyper-V Setup, VM Creation and Administration, Replication,Benefits 25 days’ annual holiday Pension Laptop Phone On-site parkingJob Type: Full-timeSalary: £30,000.00-£35,000.00 per yearBenefits: Company events Company pension On-site parkingSchedule: Monday to FridaySupplemental pay types: Yearly bonusAbility to commute/relocate: Skelmersdale: reliably commute or plan to relocate before starting work (required)Education: GCSE or equivalent (preferred)Work Location: In personReference ID: IT Support Technician

Job title: IT Helpdesk AnalystEmployment: PermanentLocation: SkelmersdaleTravel: InfrequentSalary: Excellent basic salary, plus benefitsThe role: To provide support to The Config Team Internal Helpdesk functional by assisting with IT support and solving related technical problems, coordination, ticket and master data management, product support, monitoring emails and assisting with reports, processes and documentation.Duties and Responsibilities:· Provide IT ticket and 1st Line support to internal and external customers within agreed SLAs.· Organise and triage tickets appropriately from multiple inbound systems· Prioritize tickets and proactively manage ticket queues· Participate in Microsoft Office steering committee meetings to discuss ideas and suggestions on the future road map of Microsoft Office for The Config Team.· Participate in innovation road map meetings with the Microsoft Office steering committee meetings and contribute to the future road map, suggesting innovation.· Assist with internal IT, hardware and device management and asset tracking.· Grant system access as requested and approved by appropriate stakeholders.· Assist with the management of the Helpdesk system by taking ownership of new ticket and email allocation and monitoring.· Provide suitable initial responses to Helpdesk internal and external customers in line with the agreed SLAs and governance.· Work with the Helpdesk team to ensure emails and tickets are resolved within agreed SLAs and that suitable and timely updates are provided to internal and external customers.· Monitor, coordinate and communicate escalations with the relevant stakeholders as appropriate.· Ensure information for ticket, SLA table and client data remains accurate and that the data is appropriately updated to ensure accuracy is maintained.· Ensure the correct utilisation types are allocated to tickets and booked correctly within Helpdesk tool.· Review all Helpdesk tickets within Helpdesk tool, progressing with tickets, escalating any concerns or discrepancies with the relevant stakeholders to resolve.· Assist with the IT new starter process to ensure new employees have the correct IT equipment, accounts, hardware and software.· Assist with and complete new employee IT inductions.· Assist with the completion of IT license audits and reporting.· Ensure the accuracy and maintenance of the data with the Helpdesk tool application.· Ensure product documentation is tracked appropriately and version control is maintained.· Assist with and complete software and hardware product testing.· Ensure that security, service and compliance are monitored and in line with agreed ISO & ITIL standards, assisting with process documentation as necessary.· Provide Helpdesk center administration support, interacting with internal and external stakeholders as appropriate.· Assist with producing reports.· Provide out of hours support as per the support schedule and shift cover.· Display behaviours which reflect The Config Team Purpose, Mission, Vision and Values.Required Skills, Experience and KnowledgeEssential:· IT literate with good knowledge of the Microsoft suite of applications including Office365, Excel and PowerPoint.· Experience in setting up hardware and/or software for desktop or mobile applications.· Enjoys working with and has an interest in learning about new technology and computer systems.· Able to collaborate and coordinate with internal and external teams and customers.Desirable:· An understanding and/or basic knowledge of SAP or similar ERP systems, specifically within logistics.· Previous IT or technology support desk experience and working to SLAs.· Advanced knowledge of the Microsoft Office Power applications.· Experienced in using Microsoft Teams.· Has a basic understanding of at least one programming language.· Previous experience in a customer service position.· Experience of the new employee process in relation to IT equipment setup.· Experience of asset tracking and software and hardware device management.· Knowledge and understanding of networks and concepts.· Knowledge of basic server infrastructure.Qualifications:· Educated to at least GCSE grade C or above.At The Config Team we aim to hire high-calibre people who are skilled in their area of expertise and it is also vital that alongside a strong skillset, employees should believe in our mission, vision, values and purpose which underpin everything we do.Purpose: Trusted to deliver, we make the difference that creates a smile across the whole supply chain.Mission: To delight our customers by providing amazing SAP logistics solutions that enable a seamless flow of data through their supply chainVision: To be recognised as the best team in the world for delivering innovative logistics related SAP solutionsValues: Teamwork – Skills – People – Customers – Innovation – ResultsTo find out more information or if you have any questions, please submit your CV or visit theconfigteam website.Job Type: PermanentSalary: From £27,000.00 per yearSchedule: Monday to Friday OvertimeWork Location: Hybrid remote in Skelmersdale

Overview RFID technology makes a client’s life so much easier, especially in the construction industry! We are looking for a Business Development/ Technical Sales Manager paying £50k OTE £90K-£100K + £7,200 Car Allowance to sell RFID technology to inspection companies (Radio-frequency identification). This brand offers Construction and inspection tags, this offers radio frequency and identification plus they offer a software solution also. The role is based in Lancashire in a town called Skelmersdale. What the role is: Coming up with Marketing ideas to source leads or self-generated leads New business targeting inspection companies You will be working from home 2 days a week and 3 days in the office You will need to live close to the patch which will be based in Lancashire Experience: At least three years verifiable success record as a salesperson in the information technology sector. Be tenacious and determined to succeed. Have a strong work ethic. Experience of selling business solutions and customisation services Capable of understanding customers business requirements and formulating technical solutions. Can communicate customer requirements to technical personnel and understand the response. Excellent verbal and written communication skills. Excellent presentation skills. Determination to achieve goals and objectives. Prepared to work additional hours as and when required. Be able of working in a team environment. Car Allowance: The car allowance will be £7,200 per annum to cover running costs. In addition, a fuel card will be provided for both personal and business mileage. The successful candidate will be responsible for all tax liability related to the car allowance and the fuel card. This role could turn into a management role, with a chance to grow a team around you in the future. If you have a technical construction software background, sold RFID technology before or an IT sales background then please do apply! [email protected] 01628 600785 SEO: RFID, Technical sales, Lancashire, Skelmersdale, Preston, Liverpool, Business Development Mandeville is acting as an Employment Agency in relation to this vacancy. How to Apply If you would like to be considered for this position, please apply online below or alternatively call us on +44 (0)1628 600770 to discuss your suitability.