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You will be responsible for day to day operations of a 24/7 site that is technology-driven. You will manage warehouse and transportation teams as well as some other specialist areas of the site. You will drive operational excellence at the DC, keeping customers and people at the centre of all business decisions. Your responsibilities will be split across the following core areas and you will need to be able to demonstrate a track record within each:PeopleCompliance and Health & SafetyCustomerCommercialOperational ExcellenceThe ideal candidate will have managed at a similar level within FMCG environment. Alternatively, you will have great experience within contract logistics and have experience closely managing customers and their expectations. Candidates will need to demonstrate a high level of commercial acumen and have had exposure to budgets and P&L. Experience managing within a unionized environment would be helpful. This role offer realistic opportunities for progression and candidate will need to demonstrate a willingness and ability to progress beyond this role in the future.

Develop and implement effective CRM strategies to improve customer engagement and retentionOversee and manage the CRM system to ensure its functionality and efficiencyMonitor and analyse the data of customer behaviour to inform marketing strategiesLiaise with internal departments to align marketing efforts with company goalsEnsure compliance with data protection regulationsTrain and mentor team members on the CRM system and best practicesCollaborate with external agencies to maximise marketing effortsGenerate regular reports on CRM performance and customer insightsA successful CRM Manager should have:Expertise in CRM systems and database managementProven track record of analsying data to make enhancements Strong understanding of the leisure, travel and tourism industryProven experience in customer segmentation and targeted marketingExcellent leadership and interpersonal skillsStrong analytical skills with the ability to translate data into actionable strategies

Manage and oversee the delivery of technical services within the Facilities Management department.Ensure all technical services are compliant with health and safety regulations.Develop and maintain strong relationships with clients and suppliers.Provide technical expertise and guidance to the team.Lead, coach, and mentor the technical team to deliver excellence in service.Oversee the preparation of technical reports and documentation.Manage technical service budgets and contracts.Continually seek ways to improve the efficiency and effectiveness of technical services.A successful Technical Service Manager should have:A degree in Engineering, Property Management or a related field.Proven experience in managing technical services within a Facilities Management environment.Excellent leadership and team management skills.Strong technical knowledge and expertise.Excellent communication and customer service skills.Experience managing budgets and contracts.