Overview of salaries statistics of the profession "Building Services Project Engineer in UK"

Our client, Timeless IMS, has evolved over the last fifteen years from being an IT support company, supporting both single homes to large multi-site corporations offering Intelligent Managed Solutions across four key areas of technology; Intelligence, People, Security and Cloud.They are currently recruiting a Senior Technical Support Engineer.As the successful candidate:You will be responsible for managing and growing a technical team delivering first-class telephone, remote and on-site support to our customers across varying sectors. You will also be expected to complete project work in a team and independently to strict deadlines. You will resolve incidents using Autotask Service ticketing software. You will be required to monitor, manage, and contribute to the operation of our advanced RMM software.You will have several tasksPrimary, you will manage and grow their small technical support team and provide 1st to 3rd line technical support and onsite project work for their clients within set SLAs; this includes (but is not limited to):Monitor and analyse Service Desk performance metrics, identifying areas for improvement and implementing appropriate measures.Work alongside the operations manager to grow and develop the Technical TeamWork alongside the sales department with pre and post sales queries.Manage and train technical staff and outsourced helpdesk.Respond to Client service requests by providing remote desktop and server support within support agreement targets (SLAs)Support Microsoft 365 issues and change requests.Create and maintain requests in our ticketing system raised by the customer via telephone and email.Manage own daily schedule by working through the service board and monitor, categorise, and setting the priority of incoming ticketsCommunication with customers required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesTroubleshoot and resolve issues with Microsoft / MacOS operating systemsProactively review alerts originating from customer infrastructureAdminister and support on-premises/Azure Active DirectoryBuild and configuration of both physical and virtual machinesProvide networking support for routers, switches, firewalls, wireless access pointsMonitor and manage security software and cloud tools (Microsoft 365/Watchguard)Backup creation and administrationPerform preventative maintenance activitiesMaintain our documentation systemEscalation of tickets to the relevant persons or team as necessaryKeep customers regularly updated, both via our ticketing system and telephoneSupporting Project Managers with the preparation and delivery of projectsComplete project tickets and phases as assignedMake sure new/pending tickets do not exceed our SLA by picking up unassigned ticketsVisit customer premises when necessaryStay up to date with advances in technologyPlace of WorkOffice Based Ashford, SurreyHours of WorkMonday to Friday (8:30 to 5:30 with 1-hour lunch)Out-of-hours support (when required)SkillsAll candidates must have the following knowledge to an excellent level of the following skills and at least four years of experience in a similar role.Desktop and server hardwareMicrosoft Windows 10/11Microsoft Office desktop apps (to the latest version)macOS (to the latest version)Microsoft 365, including Exchange, SharePoint, OneDrive, Teams and AzureSwitches and firewallsNetworking knowledge (TCP/IP, DNS, DHCP and VPN)Use and management of RMM softwareNetwork Security (Watchguard experience Preferable)DesirableExperience with building and/or maintaining a Service DeskAdvanced networking (VLANs etc.)Active Directory / Azure Active DirectoryMicrosoft Windows ServerMulti-Factor AuthenticationCyber Essentials understanding and complianceEndpoint ProtectionPersonal SkillsClear and fluent English (written and spoken)Excellent customer service and communication skillsAbility to manage and prioritise tasksTimekeeping and time managementWork as a team and independentlySelf-motivated, resourceful, and keen to learn and share knowledgeAbility to lead by example - developing and maintaining a respectful and inclusive working environmentAbility to plan, organise and adapt to changing job tasks within own roleStrong analytical, logical, and troubleshooting skillsStrong efficiency skills, with the ability to multi-task in a fast pasted environmentFlexible approach to working hoursQualificationsAt least four years of experience in a similar role (essential)CompTIA A+/Network+/Security+ (desirable)ITIL Foundation (desirable)Salary: Neg depending on experience

We are recruiting for a national multi-disciplinary consultancy who are looking for an Associate (or above) BIM Manager to join their award-winning Digital Engineering team. If successful you will be working on exciting projects for high-profile clients in sectors ranging from defence, manufacturing, healthcare, residential, cultural, education, and motorsport (Formula 1) with construction values up to �4BN. Experience in Information Management, BIM Coordination is essential, but experience in related roles that may provide opportunity to develop new service streams such as 4D Planning or Digital Twin Consultancy will also be considered. This role will provide the opportunity to drive growth and digital engineering excellence across the North. Working alongside Digital Engineers and multi-disciplinary consultant teams of 1200+ employees across their UK offices, you will have access to the full spectrum of building consultancy professionals and specialist services which allow us to collaborate and develop innovative new service streams.Role and Responsibilities * Delivering Information Management, BIM Coordination, and BIM Consultancy Services * Managing teams in the delivery of the above services * Raise awareness of Ridge Digital Engineering consultancy services across our northern regions (internally and externally) * Promote growth of the discipline across our northern regions through strategic business development * Contribute to management meetings at both office and discipline levels. * Periodically represent the discipline at meetings across the UK (and internationally where if required)Experience and Skills Required * BIM Consultancy * Business development * Strategy development * Team management * Managing project finances * Information Management * BIM coordination * Other DE consultancy experience is desirable (eg. 4D, Digital Twins, etc) * Strong working knowledge of Revit & Solibri * Strong working knowledge of UK BIM FrameworkIf this position is of interest please apply directly with a copy of your updated CV. All communication will be in the strictest of confidence.

Region 1 EMEA (Europe, Middle East and Africa) Division 1 Corporate Location 1 London Program type 1 Internship Level 1 Analyst Job description 1 Who we are Nomura is a global financial services group with an integrated network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through our three business divisions: Retail, Wholesale (Global Markets and Investment Banking) and Investment Management. Driven by the insights of some 26,000 people worldwide, we put our clients at the center of everything we do, delivering unparalleled access to, from and within Asia. Corporate Infrastructure overview Our Corporate Infrastructure business areas are what underpins the success of the entire organisation. These are the functions that support the business, helping us deliver innovative financial solutions that set Nomura apart in the global marketplace. In our highly competitive and fast-paced industry, strong infrastructure teams are fundamental to our success. Work in these areas with us and you’ll be operating at the forefront of your field, as well as gaining a valuable insight into how Nomura operates on a global scale. The Technology Summer Internship Programme aims to give you exposure into one of our Technology departments - Support, Development and Infrastructure. Programme overview: We offer a nine-week Summer Internship for final year students interested in learning about the banking business. The programme will provide you with the opportunity to develop your technical knowledge, gain valuable on-the-job training, understand our culture and create new networks. The first week of the internship is class-room based training which is provided to enhance your key technical skills and will enable you to perform on the desk during the internship. Following the training week, you will join one of our Technology desks for the remaining of the internship and complete tasks at a similar level of a first year Analyst. At the end of the internship, strong performers will receive offers to join our Graduate Programme. Additional sessions during the internship include soft skill sessions, product presentations, business overviews as well as social events. Training Summer Analysts will receive extensive training to enhance the skills they need to perform well during their internship. As part of the Corporate Infrastructure Summer Programme you will receive training which will include business overview presentations, structured class room seminars, internal training by business representatives and team-building with colleagues. You will receive ongoing performance feedback and have access to division specific educational sessions designed to aid your professional development. Managers will focus on your career development and dedicate their time to coach and mentor you, helping you realise your full potential. Throughout the Internship Programme you will be supported both by a buddy, mentor and dedicated programme management team. What’s your role? Technology at Nomura involves working with, and designing, state-of-the-art information technology and risk management systems. These are the systems that can often give us that crucial, split-second edge over our competitors. Work ranges from infrastructure support and deployment to in-house development of complex modelling software and applications. This programme will give you the opportunity to develop new applications that keep us at the forefront of technology. You’ll develop an impressive level of technical knowledge, using a range of technologies (Java, C#, C++, SQL, Python, Perl, JavaScript, HTML/CSS and others) and frameworks (Spring, Maven, Camel, WPF, Node, React, and many others). Depending on your role, you’ll gain an understanding of different financial products, and build a valuable knowledge of risk management techniques and live trade analysis. There is a wide breadth of roles available in technology. Your role will fit into one of the below: Business Analysis – To help bridge the gap between the worlds of Technology and the business, Business Analysts are the intermediary through which each side can communicate effectively. Each modification we make to our in-house software requires complete understanding and agreement from both sides as to how things are to be changed, and as a Business Analyst you will facilitate this. You’ll be meeting regularly with business representatives to understand the problems that are currently occurring, and will be translating these problems into concrete requirements for the Development and Support teams. Analytical skills are a must for this role, as well as the ability to express an idea in more than one domain language. Software Development – Bespoke software is at the heart of everything we do, and as a software developer you will help build out our ecosystem to help our clients and traders create and maintain a competitive advantage over other banks and organisations on the street. We write a large proportion of our software in-house and you could be involved with anything from generating real-time risk measures for our traders, to ensuring that payments to other companies are correctly collated, calculated and executed. As a software developer at Nomura, you will be designing, implementing and deploying solutions to meet rapidly changing business and regulatory needs. Strong coding skills and a logical outlook are a must. Technical Support – To support the many systems that are written in house, our technical support teams are the first line of communication between our business users and Technology. As a member of one of our dedicated teams you’ll be doing anything from diagnosing and remediating issues in complex system flows to investigating previously unknown issues, all while in contact with traders or other business staff in a fast-paced environment. Excellent communication and technology knowledge are required to get the ‘big picture’ and disseminate information to find a solution to issues. Bear in mind, that not all jobs fit into one of these categories, and can sometimes span two or all three! Your role will be in the context of one of our IT divisions: CTS – Corporate Technology Services (CTS) is responsible for delivering and supporting business applications to Finance; Compliance; Legal; Human Resources; Real Estate and various other Corporate divisions across the Nomura Group. CTS plays an essential role in servicing the Firm’s business needs and future direction by provisioning innovative, cost-efficient technology solutions to help underpin our competitiveness; revenue-generation and regulatory compliance. This is achieved by defining and overseeing strategic direction and technical architecture of Corporate Technology Services across Wholesale and wider Group companies; ensuring quality, delivery timeliness and progress transparency against milestones and objectives. Team collaboration is also involved, sharing successes and failures, ensuring we consistently and continually learn. CTS creates an environment and culture to attract the smartest and most determined people, helping them succeed in their roles and careers. Acting as true partners with the Business and wider Corporate world, they provide technical expertise, ideas, opinions and problem-solving abilities. CTS also sponsors and supports Firm-wide IT Transformation, transitioning to cloud, automated toolchain and testing processes. GIS – Global Infrastructure Services team is responsible for designing, developing and maintaining Nomura's core group-wide infrastructure platforms which are divided into three main functional areas: Digital Workspace; Cloud; and Traditional Services. These functions are underpinned by Engineering, Programme Management, Governance and Business Management functions. The GIS team continually drive forward the organisation through the delivery of leading edge technology platforms and business solutions. The current GIS project portfolio spans cloud and workspace initiatives alongside infrastructure optimisation programmes and provides support for business initiatives. Through the knowledge, expertise and teamwork of our people, we create significant technological and competitive advantage for Nomura. Our strategy is to provide a first class and cost efficient Service Delivery centering on Efficiency, Platform Standardisation, Consolidation and a Globalised Operating Model. GMIT – Global Markets Technology develops and maintains software solutions for the Global Markets division. Our products are used around the globe and include trading, pricing, risk management, analytics, research and sales systems. Risk IT – Risk IT supports the Risk Management division by developing and maintaining software solutions that calculate market and credit risk exposures and provide group-wide risk management capabilities in line with the firms’ risk appetite and regulatory requirements. WPS – Wholesale Production Services provides business aligned 1st/2nd line IT Support and has global responsibility for the overall stability of the systems supporting the global wholesale businesses and the supporting functions (e.g. Front Office, Operations, Risk, Finance, Compliance). Wholesale Production Services is responsible and accountable for monitoring the environment to proactively identify issues, incident management, release management, disaster recovery, capacity management and application support. What are we looking for? At Nomura our goal is to attract and develop exceptionally talented people who share our passion for individual excellence and our commitment to teamwork. We recruit graduates and interns with a high level of academic and extra-curricular achievement, who will be able to withstand the rigours of a rapidly changing, demanding but ultimately rewarding environment. As an intern, you should be in your final year of university graduating in 2024. All applications will be considered. Fluency in English is essential. How to apply Please note that you can only submit one application per recruitment year (Sep 2023 – August 2024) and that all applications must be submitted online via: www.nomura.com/careers To apply for a 2024 Summer Internship position, candidates should be available for full time employment in July 2024. We only accept applications for this programme from final year students graduating in 2024. Deadline dates & Visa sponsorship Application deadline: 1st December 2023 We recruit on a rolling basis and encourage applicants to apply early. Please note Nomura do accept and consider applications from overseas students from outside the UK and will provide support and assistance with the visa application process as best we can. For further information about Nomura, please visit www.nomura.com/careers Diversity & Inclusion Nomura is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all our employees. We do not discriminate on the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us.

Project Description Luxoft's client is a FinTech providing technology and business processing services to Hedge Funds and Asset Managers. With a unique value proposition including a best-of-breed in-house trading and risk management platform, coupled with business processing services, the client has a highly skilled core team in London, Connecticut and Hong Kong which Luxoft will supplement and enhance. An excellent opportunity for personal development in a dynamic environment. The client is in a growth phase and requires high performing and motivated individuals to join the services teams provided by Luxoft. As a Service Desk Engineer (L1) you will be at the forefront of our customer support operations. You will play a critical role in ensuring that our clients IT systems run smoothly by providing timely and effective technical assistance, understanding the root of the problem and ensuring that client end users are able to continue with their business activities. Responsibilities 1. Client Support: Provide first-level technical support to clients via phone, email, or chat. Quickly and accurately diagnose and resolve technical issues related to hardware, software, and network connectivity. Escalate complex issues to senior engineers or specialized teams when necessary. 2. Incident Management: Create and maintain detailed records of client interactions and reported issues in the ticketing system. Prioritize and manage multiple support tickets, ensuring timely resolution and adherence to service level agreements (SLAs). Follow up with clients to ensure issue resolution and customer satisfaction. 3. Remote Troubleshooting: Utilize remote desktop tools to access and troubleshoot clients' computers and systems. Assist clients with software installations, updates, and configuration changes remotely. Offer guidance and instructions to clients for self-help and basic troubleshooting. 4. Hardware and Software Support: Assist clients with hardware issues, including desktops, laptops, printers, and peripherals. Provide guidance on software applications, troubleshoot software-related problems, and assist with installations and updates. 5. Documentation and Knowledge Sharing: Maintain a comprehensive knowledge base of common issues and solutions. Contribute to the creation and updating of support documentation, FAQs, and user guides. Share knowledge and expertise with colleagues to enhance the overall effectiveness of the service desk. 6. Client Education: Educate clients on best practices for IT security and data protection. Provide training and guidance to clients on the use of various IT tools and applications. 7. Collaboration: Collaborate with other IT teams, including network engineers, system administrators, and security experts, to resolve complex issues. Participate in team meetings and provide input on process improvements and client feedback. Skills Must have Proven experience in a technical support role or as a service desk engineer. Strong knowledge of common operating systems (Windows, Linux) and desktop applications. Excellent problem-solving and troubleshooting skills. Customer-focused with strong communication and interpersonal skills. Ability to work effectively under pressure and meet SLA commitments. Nice to have IT certifications such as CompTIA A+, CompTIA Network+, or ITIL certification is a plus. Languages English: C2 Proficient Seniority Regular Relocation package If needed, we can help you with relocation process. Vacancy Specialization Technical Support (SL1) Ref Number VR-100300

An exciting opportunity to participate in the European Desktop Support function that should enable/facilitate the growth and success of the operations in Spain and the rest of European countries. An excellent role for someone starting their IT career with great progression and training opportunities. You will be the first point of contact for team member when they have a technical issue, diagnosing their issue and either resolving it or escalating the ticket to a senior engineer. JOB DESCRIPTION Key Responsibilities: Desktops & laptops’ templates rollout. Desktops, laptops, mobile phones and other IT devices procurement and management Troubleshooting desktops, internet links, telephony and IT in general related issues Work closely with Systems Engineers. Participate in any IT initiative/project when required. Maintenance an up-to-date devices inventory Coordinates and assists in supervising systems upgrades and installations by evaluating and recommending upgrades based on business needs and requirements Environment: Microsoft/HP Laptops-Desktops, Office 365, Microsoft Azure services, CrowdStrike, Kaseya, Fortigate Firewalls, HP/Aruba switches, Ruckus APs/controllers. Experience and Skills: Required Excellent communication skills & team working, providing a first class level of customer service Keen to develop technical skills and enthusiastic about helping others Experience troubleshooting desktops, laptops, mobile devices & associated peripherals Knowledge of Windows 10 & 11, MacOS and iOS platforms Office 365, SharePoint, OneDrive & Teams troubleshooting/management Basic understanding of networking technologies such as DNS, DHCP etc to facilitate basic troubleshooting Building of new Windows/Mac/iOS devices to a set standard Installation and configuration of 3rd party software and devices Ensure all IT incidents are logged on our helpdesk platform and ticket notes are kept up to date with current progress Ensure all IT incidents are responded to within SLA Desirable Previous IT helpdesk / 1st line support experience Experience with ServiceNow Experience with TeamViewer or Kaseya Adobe Creative Suite experience/troubleshooting Knowledge of Microsoft Surface devices

Vacancy type Current vacancies Profession Finance Location Manchester Description Permanent, Full Time About the role We are seeking to appoint an Assistant Company Secretary to support the Group Finance Director providing support on all company secretarial matters for the company and all subsidiaries. This is a group role working in the Central Accounts and Secretariat team based in our Manchester City Centre office. Your key responsibilities will include: Provide proactive, end-to-end company secretarial services to all BDP companies. Working alongside the business providing corporate governance advice on all matters, including projects and navigating the new Governance Framework. Provide a professional and proactive service in the support of Group Board and individual. company boards. This includes agenda’s, packs, minutes of meetings and statutory compliance. Work with the international teams to provide a professional and proactive service in the support of international subsidiary boards and work with external advisors as required. Draft resolutions, regulatory returns and lodge required forms and compliance statements with Companies House as needed. Maintain statutory books, including registers of members, conflicts, directors and secretaries. Work with finance team to file annual accounts and regulatory returns. Monitor changes in relevant legislation and regulatory environment. Oversee maintenance and protection of trademarks, liaising with external trademark/patent agents. Overseeing UK and local professional indemnity and general insurance. Member of GDPR compliance team, involving monitoring compliance and answering queries. Coordination and maintenance of company benefits with line management of secretarial assistant. Support delivery of best practice, improvements, and innovation across the company secretarial function. Other special or ad hoc projects. About you Skills / experience / qualifications required: A professional with excellent communication, administrative, organisational and IT skills, along with the ability to prioritise and demonstrate initiative while working proactively with a high degree of professionalism. ICSA/CGI Part Qualified or Qualified. Knowledge of governance best practice, relevant issues, statutory requirements, and regulations in the industry. Experience in managing subsidiary companies. Experience in the engagement with Non-Executive Directors and Board\Committee chairs. Experience building effective customer relationships which creates customer advocacy. Excellent communication skills both written and verbal. Previous experience in a similar role. About us BDP is a continuous collective of architects, engineers, designers, and urbanists. We design at every scale from city masterplans, neighbourhoods, parks, streets and buildings to specialist, bespoke light, and acoustic installations. We are placemakers who work at every stage of the design process from visioning to briefing to design, delivery, and operation. We respond to the demands of our dynamic and ever-changing planet with cross-discipline design thinking that spans all of life’s activities, protects the environment and enhances social value. Harnessing our collective ethos, the spirit of BDP is about making places for people. Our structure and governance as a global network of federated city studios creates design hubs that are connected to the cities, regions, and communities they serve.As part of the Nippon Koei Group, we fuse our passion for architecture and engineering with user- centred design and large-scale infrastructure projects to deliver world-class solutions for better, more prosperous places. BDP offers BDP offers a competitive remuneration and benefits package; combined with a positive working environment and a healthy attitude to work-life balance. BDP's attractive remuneration package includes: Flexible Pension Allowance Private Medical Insurance All Employee Profit Share Employee Assistance Programme Income Protection/Prolonged Disability Insurance Buying Additional Holidays (winter and summer windows) on top of a basic 26 days plus Public Holidays. Contribution towards Professional Subscriptions BUPA Health Screening Critical Illness Insurance Give as You Earn SMART Drive and Cycle Season Ticket Loans Retail Discounts We have a Social Life committee which organises a wide range of social, sporting, and charitable activities and a communication committee for improvement and development ideas. These events include and are not excluded to; themed month end socials, hiking club, weekly complimentary yoga, wellbeing webinars and toolbox talks. Our studio location by the waterside at Piccadilly Basin is near the vibrant northern quarter and close to Piccadilly station and central Manchester transport links. Find out more about our Manchester studio here: https://www.bdp.com/en/locations/uk/manchester/ To keep up to date with BDP, follow us on LinkedIn and Twitter To apply To apply for the role please click on the ‘Apply’ button below the vacancy. You will then need to complete the online application form and attach an up-to-date CV with a cover letter (

Key information Salary: £38,103 per annum Grade: 6 Contract type: Permanent, Full Time Reference: 044576 Interview date: w/c 2nd of January 2024 Application closing date: Sun, 10/12/2023 - 23:59 About the role The Infrastructure Coordination Service is hiring a Geographic Information Systems (GIS) Officer to support our team’s digital tools such as the IMA Infrastructure Mapping Application (london.gov.uk). Do you enjoy thinking creatively and would like to use your data and GIS skills to help deliver long-term, sustainable change to London’s Infrastructure sector? If so, we’d like to hear from you. Your role in the Data and Innovation function will involve spatial analysis, building innovative, web mapping applications and managing the processing/transformation of a wide range of geospatial datasets. The Infrastructure Coordination Service brings significant benefits for industry and Londoners, by improving air quality, supporting ‘healthy streets,’ enabling decarbonisation and unlocking affordable housing delivery through coordination within the sector. Your role will support this award-winning service. Role description: You will have a chance to work on a range of interesting tasks across projects, at the forefront of the sector–helping to tackle some of the cross-cutting problems impacting infrastructure planning and delivery in the capital by: undertaking data exploration and spatial analysis creating static and interactive mapping visualisations undertaking data processing and transformation, enabling data from a diverse range of partners to be standardised and mapped to our tools maintaining a significant (and growing) volume of data supporting the development of new tools and helping to maintain existing tools such as the Infrastructure Mapping Application (IMA) https://maps.london.gov.uk/ima/ - developed to help co-ordinate construction projects and minimise disruption. This role requires a strong technical background, with practical experience in GIS tools, ideally ESRI ArcGIS Desktop and ArcGIS Online. Experience in the use of databases, data processing tools (e.g. FME) and codebases e.g. R/Python would be advantageous. Experience in infrastructure/utilities sector a bonus, but not essential. Principal Accountabilities Assist with the delivery of digital and data support services (including the IMA Infrastructure Mapping Application (london.gov.uk) ), including creating mapping visualisations of data in support of the team, and responding to ad-hoc requests and enquiries as required. Work closely with the team’s and wider organisation’s existing data and technical expertise to help, design, develop, and support tools on behalf of its stakeholders. Promote and support the use of GIS across the team, including helping professionals from other disciplines to complete mapping tasks and assisting with the delivery of GIS training when required. Carry out spatial analysis in support of the team. Working with the team’s existing data and technical expertise, and the wider organisation to explore and implement innovative uses of technology. Continue to maintain and enhance the range of thematic datasets held in the Data & Innovation digital tools (particularly the IMA Explorer Tool) through liaison with data leads in other GLA departments and partner organisations. Keep abreast of new developments and innovations that may impact on the GLA’s policies, strategies, and data requirements, via liaison with a range of regional, national, international, professional and other bodies dealing with Geographic Information. Maintain an awareness of, and contribute to, other aspects of the work of the Unit. Manage staff and resources allocated to the job in accordance with the Authority’s policies and Code of Ethics and Standards. Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams. If you have a question about the role or would like to discuss it informally, please feel free to contact Eloise Rousseau at [email protected] to arrange a call. Please note all applications for this vacancy must be submitted via our online recruitment system. We do not accept CVs alone for this role. Please upload a supporting statement with a maximum of 1500 words to the ‘Additional Documents’ section of the form, ensuring you address the following technical requirements and competencies in your supporting statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and supporting statement documents are saved with the job reference number as part of the naming convention (E.g. “CV – applicant name - 012345) The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA competency framework Person Specification Technical requirements/experience/qualifications A strong technical background evidenced by a qualification in GIS (or a related subject) or equivalent professional experience. Detailed knowledge of GIS in practical use, and evidence of commitment to keep abreast of new developments. Experience of working with desktop GIS tools including ArcGIS Desktop Experience of spatial data conversion tools such as FME, ESRI Productivity Suite would be an advantage Experience of working with ESRI ArcGIS Server, knowledge of web map services and appropriate standards Experience of or can demonstrate interest in web mapping technologies such as ArcGIS JavaScript API, OpenLayers, OpenStreetMap API Knowledge of and interest in any of the following programming or scripting technologies including JavaScript, CSS, HTML, Python Behavioural competencies Research and Analysis … is gathering intelligence (information, opinion, and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits. Level 1 indicators of effective performance Uses a variety of methods and sources to gather relevant data and information Checks accuracy of data and information before using it Looks for trends in data and spots connections to draw meaningful conclusions Summarises research outcomes in a clear and concise way Focuses on the research goal, working in a systematic way Problem Solving … is analysing and interpreting situations from a variety of viewpoints and finding creative, workable, and timely solutions. Level 2 indicators of effective performance Processes and distils a variety of information to understand a problem fully Proposes options for solutions to presented problems Builds on the ideas of others to encourage creative problem-solving Thinks laterally about own work, considering different ways to approach problems Seeks the opinions and experiences of others to understand different approaches to problem-solving Planning and Organisation … is thinking ahead; managing time, priorities, and risk; and developing structured and efficient approaches to deliver work on time and to a high standard. Level 1 indicators of effective performance Plans and prioritises own workload to meet agreed deadlines Advises colleagues or manager early of obstacles to work delivery Perseveres and follows work through to completion Checks for errors to ensure work is delivered to a high standard first time Effectively juggles priorities Application & Additional Information This role is based London Fire Brigade’s Head Office (Union Street SE1 0LL) GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. In addition to a good salary package, we offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Application closing date: Sunday 10th December 2023 at 23:59 We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice. Please note that as part of your interview, there will be a short technical assessment. Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.” More Support If you have a disability which makes submitting an online application difficult, please contact [email protected]. The GLA is proud to be a Level 2: Disability Confident employer. We are committed to becoming a more inclusive and accessible organisation, and creating a truly inclusive and accessible workplace and culture for our disabled staff. We have named Disability Equality as a key corporate priority within our EDI Strategy. We welcome and encourage applications from disabled applicants. Should you wish to opt into the scheme, please let us know during your application. Apply here

What we will offer: If you require this document in an accessible format (e.g. large print), please contact [email protected] or call 020 7809 2711 We will offer you a place where you can be yourself and where there are no limits on what you can achieve. With us, you can take ownership of your career and have honest conversations throughout. You would join an ambitious firm with a clear strategy for profitable growth where you can get early responsibility and early involvement in growing the business. Here you can expect a competitive and fair reward as well as recognition based on all round performance. This forms part of our internal promise to you, The Deal, between the firm and its employees. Team Structure: An IT Service Engineer is essential for maintaining an organisation's IT systems by diagnosing, troubleshooting, and resolving technical issues across hardware, software, and networks. Their role involves installing software, setting up hardware, conducting maintenance, and ensuring security measures. Collaborating with IT teams, they communicate technical concepts clearly to non-technical users, document solutions, and contribute to a seamless IT operation, ultimately enabling efficient workflow and minimising end user disruption. Main Responsibilities: Diagnosing, troubleshooting, and resolving technical problems across hardware, software, and network components to ensure smooth operations. Support routine updates, patches, and system checks to maintain optimal performance and security of IT infrastructure. Install, set up, and configure software applications, operating systems, and hardware devices to meet the Business needs. Provide assistance with hardware-related issues, including setting up new devices, diagnosing faults, and coordinating repairs or replacements. Offer technical assistance to end-users and clients, guiding them through technical challenges, and effectively communicating complex concepts to non-technical individuals. Implement and monitor security protocols, such as firewalls, antivirus software, and access controls, to safeguard sensitive data and prevent cybersecurity threats. Maintain accurate records of technical issues, solutions, and procedures, contributing to a comprehensive knowledge base for efficient problem-solving in the future. Work closely with other IT teams including the global IT Service Engineer community, to coordinate efforts, share expertise, and ensure seamless IT operations within the organisation. Ensure all ServiceNow incidents and requests are actioned, kept up to date and that the end user is informed of status. Provide a mixture of desk side support, remote support and static support on the TechBar in-line with operational needs. Provide assistance as a project resource, as and when required. Identify, inform and escalate any patterns or trends of calls in a timely manner to the IT Service Lead or Service Management team. Use suppliers and vendors as a source of escalation to resolve problems. Support firm events that require an engineer on hand for AV set up and troubleshooting when required. Attributes/Skills Required: Previous experience within a legal partnership or professional services environment Experience of supporting and using Windows 10, Office 365 and Exchange Familiarity with help desk software (such as ServiceNow) Experience of supporting mobile devices using an MDM solution FileSite experience – client-side troubleshooting, how do I’s, and awareness of import and exporting data. Experience of supporting legal applications such as Worksite, Big-Hand, time recording, Intapp Time and Expert, amongst others SCCM experience – application deployment and troubleshooting experience of Virtual desktops and VPN technologies Experience of Microsoft Azure Active Directory and Intune. Experience of PC, laptop, printer, network troubleshooting Experience of AVMI / Video Conferencing Customer-focussed with excellent communication and inter-personal skills Team-oriented with the ability to deal with tasks effectively Strong organisational skills and the ability to juggle a constantly changing workload Able to work under pressure and prioritise conflicting demands Aptitude for problem-solving and documenting the solution Ability to develop and maintain good working relationships with both internal and external clients Flexible, in that you are able to travel to other offices when required to do so This job description is indicative only and does not represent an exhaustive list of responsibilities. The firm reserves the right to alter or change the responsibilities at any time, in line with the firm's strategy and business needs. We are an equal opportunity employer, committed to having a diverse workforce. We do not discriminate on the basis of age, sex, race, disability, sexual orientation, culture or any other protected characteristics. We aim to create a culture where everyone can be themselves and is valued for their strengths and unique perspectives. About the Firm: With 8 offices worldwide and with our headquarters based in London, Stephenson Harwood is a law firm where our people are committed to achieving the goals of our clients - listed and private companies, institutions, and individuals across the globe. Our mix of expertise and culture results in a combination of deep local insight and the capability to provide a seamless international service. Our experience encompasses corporate, commercial litigation and arbitration, employment, pensions and private wealth, finance, marine and international trade, and real estate and projects. We assemble teams of bright thinkers to match our clients' needs and give the right advice from the right person at the right time. Dedicating the highest calibre of legal talent to overcome the most complex issues, we deliver pragmatic, expert advice that is set squarely in the real world. We understand the power of diversity in delivering that high calibre advice to our clients. We want to attract diverse talent and we particularly encourage applications from underrepresented demographics. Our values: Individuality - We encourage creativity and develop talent Commitment - To be the best and deliver the highest standard Teamwork - We work together to build close, long-term relationships Straight talking - We say what we mean and do what we say These values express the personality of the individuals within our firm. They are the behaviours we encourage in our people and the standards which inform our decisions and actions. Our vision into 2026 To be a successful firm where talented people work together in an entrepreneurial environment, building long term client relationships. This vision is about who we want to be, as well as who we are. It is as much about our values as about our character – the attributes we want to see from all of our people. It also reflects the importance of remaining independent - a clear sign that we are confident in our own future. That's how we unlock our entrepreneurial spirit, advising our clients with top performing teams. A key part of the 2026 strategy is to focus on five core sectors: decarbonisation, life sciences, private capital & funds, technology, and transportation & trade. These have been identified as crucial in the drive for accelerated profitable growth.

Network Engineer Job Req ID: 25562 Posting Date: 7 Nov 2023 Function: Customer Service Location: 1 Braham Street, London, United Kingdom Salary: Competitive + benefits UK based, with occasional travel required to London and Edinburgh If successful you will be required to go through our customers pre employment check this includes a Financial criminal check Why this job matters You will have the opportunity to work in fast paced agile financial services environment Champion Service improvements to continually and consistently improve quality and customer satisfaction with IT services Contribute to our clients vision and strategy What you’ll be doing Able to operate and work within Agile methodologies (Scrum / Kanban) and using industry standard tooling (such as Jira) Communicate and collaborate across multiple disciplines and stakeholders. Develop and operate systems and applications that provide core network services. Participate in service projects, architecture and planning for core network services. Support for network service design and troubleshooting. Identify service and cost improvement opportunities to make platform operations more efficient Contribute to Network Services’ budgetary submissions for lifecycle and risk, addressing activities such as lifecycle management and the service improvement plan Work collaboratively with the hosting services platform, security and business teams to ensure that NTMS changes are deployed effectively and efficiently Provide escalation support to the Network Operations team as required 3 shifts will cover 7am to 7pm, Monday to Friday. o Early shift – 7am-3pm o Regular shift – 9am-5pm o Late shift – 11am-7pm On-call rotas may be required to cover some out of hours periods (at the individual’s discretion) Out of hours work will be on an overtime basis (at the individual’s discretion). What we are looking for Operate in a flexible DevOps environment as directed by Financial Banking that replaces traditional Operations, Projects and Engineering disciplines Solid customer relationship management – ability to work with all levels Strong people skills – identify and highlight the positives to deliver world class customer service Strong understanding and appreciation of the relationship between BT and our customers Solid grasp of emerging tech cloud-based security elements. Behave as the conscious of the customer whilst protecting the BT and Financial banking brand and driving improvements Tenacious with a strong ability to persuade and influence client and stakeholder relationships Experience of working in the financial and banking sector preferred but not essential F5 Certified Technology Specialist - LTM/ASM (301/303) - Required - GTM/DNS (302) - required - APM (304) - Required Experience of working in complex Network security environment with multiple vendors - Cisco, Checkpoint, F5 - Required Knowledge of ServiceNow - Desirable Experience you would be expected to have Extensive experience of working in complex Network security Incident and problem management experience Experience driving efficiencies in change and incident management Strong communication and collaboration skills, and experience managing by influence A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Here’s what you’ll be doing: You’ll be part of an IT Support team that provides simple, intuitive, and hassle-free IT support to your colleagues. You’ll help make sure every Simply Business employee has reliable IT systems – and quite literally keep our engine room humming. You'll be reporting into James (our BizOps Support Lead), who is based overseas in Poland. James prides himself on his carefully selected team, who provide support for all things IT for the global business. The team has regular team building days to keep you engaged, inspired, and enthusiastic about your role. As one of our IT Systems Engineers, you’ll: deal with incoming Level 2 incidents and service requests in a professional and courteous manner via Slack, email, and in person be a point of escalation from the Service Desk, you’ll also provide guidance and mentorship to the Service Desk team support our internal users across our London office, as well as remote support for our Northampton and Boston (US) offices, and our remote colleagues elsewhere run small to medium scale projects, and manage stakeholder expectations log incidents and service requests through their entire lifecycle from first point of contact through to resolution, keeping users updated throughout create, maintain, and enhance self-service IT that empowers users. You’ll have a strong desire to automate manual processes We’re looking for someone who is: able to administer Google Workspace (user accounts, groups, and core apps) experienced in deploying, supporting, and managing Apple Macbooks using JAMF able to administer Microsoft Intune experienced in deploying, supporting, and managing Dell laptops running Windows 10 able to use service management and project management tools (Fresh Service, Jira, etc) (We know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the bullet points above to be considered for this role) Ready to drive technology change and enhancements throughout Simply Business? Apply today. About Simply Business We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 900,000 active insurance policies, we protect builders, bakers, landlords, and more than 1,000 other trades. We’re as much a technology company as one that sells insurance. We build, we fail, we learn, we improve. We’re a B Corp too, which recognises our strong track record of having a positive impact on people, society and the environment. Why not check out our advert on YouTube: Simply Business TV advert 2022: You name it. We insure it. What are the benefits? We support every team member to balance work and life effectively. remote working - you can balance working remotely and connecting with colleagues in the office mental health and wellbeing resources - access to counselling and technology to support your mental health flexible parental leave - we pay six months full pay to the primary caregiver, and four weeks full pay if you’re the secondary caregiver paid sabbatical - two weeks off when you’ve been here five years and four weeks off when you’ve been here 10, 15 and 20 years a dedicated learning platform - the platform lets you balance both work and life goals (including management and leadership programme) life event leave - an extra day of leave every two years for whatever you want: moving house, welcoming a new pet, or your birthday We also make sure you’re compensated fairly. competitive salary - based upon your experience and the market we’re in from day one annual bonus - the potential to earn a bonus based on business performance pension - we match what you put into your pension up to five percent health cash plan - we reimburse your everyday medical expenses holiday entitlement - 25 days leave, plus bank holidays (you can also use your flexible benefits to get up to five days more!) life assurance - four times your basic salary flexible benefits scheme - an allocated allowance to use each year on things like private medical insurance, dental insurance, travel insurance, up to five days extra holiday, and gym membership. Ready to join us and drive our success as a high-performing team? Apply today.

We're looking for a Service Team Engineer to join our team in London as part of our Technology function. Key Responsibilities Resolving or fulfilling all incoming interactions from users in person, on the phone and via e-mail in a 70/30 Windows/Mac OS based environment Ensuring all interactions with users are logged and managed throughout the ticket lifecycle in line with the SLAs agreed with the organisation Managing on-site IT build rooms and the associated equipment including maintaining and repairing laptops as required Contributing to the meeting of key performance indicator metrics outlined by the UK Service Manager Building and configuring both Windows and Mac OS hardware through relevant automation platforms Handling inbound telephone calls to the Service Desk as required. Liaising with relevant 3rd line departments to resolve more complex technical issues where required Sharing knowledge with both technical members of staff and end users through the creation of documentation as per agreed templates Maintaining and developing own technical knowledge and skills through utilising online training platform Identifying and escalating repeat issues to increase first time fault resolution Delivering training to staff on core technologies such as Slack and G-Suite Supporting user audio/visual meetings and events in both office and off-site locations as required Enforcing all IT security policies, reporting any breaches or risks to the Security Management team appropriately Sharing responsibility of covering weekends on call with the rest of the team where needed. Your Experience Essential Relevant experience, working within a Service Desk environment Extremely personable, able to communicate effectively with users at all levels of the organisation via various communication methods Problem solver, demonstrate a logical approach to problem solving Genuinely enthusiastic, remaining positive in challenging situations Thirsty for knowledge, looking to develop and improve own skills Excellent communicator, able to present complex technology information clearly and concisely, adapting communication style as required Agile, able to react and adapt to varied situations in a calm and efficient manner Attention to detail, along with a focus on deliverables Team player, able to work effectively as part of a team which is spread out globally with varying workload and pressures Desirable Experience working in an enterprise IT environment ITIL v3 Foundation qualification Experience supporting Mac OS operating systems Familiarity with Technologies such as Fuze, AnyConnect VPN client, ServiceAnywhere ITSM tool, Slack, G-Suite (administration), Lenovo/Apple hardware, Papercut, Sophos Web Protection Experience delivering IT support to senior members of staff within a large scale organisation What We Offer Our benefits package incorporates what we’re passionate about – unlocking your future, overall well-being and sustainability – whilst giving you control over your benefits. 25 days of holiday per year - with an option to buy/ sell upto 5 days Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme Employee assistance programme, season ticket loans and cycle to work scheme Volunteering opportunities and charitable giving options Great learning and development opportunities. Inclusive Workforce At Ascential, our goal is to create a culture where individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all Ascential people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you. For more information on our culture, visit Ascential.com. About Ascential Ascential is a specialist, global, information company that helps the world’s most ambitious businesses win in the digital economy. Want More Info? Find out more on what our people say: Ascential YouTube Channel If we inspire you, why not join and inspire us?

Network Engineer Apprenticeship Who We Are We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. Digital is Vodafone UK’s largest channel for our customers. We are committed to providing #1 Digital Experiences for our customers through sales and service. What you’ll do At Vodafone Technology, the collective imagination of thousands of engineers and developers brings innovation to the market. We are ONE tech team comprising more than 30,000 people across multiple countries. We are on an exciting journey to build new products and platforms across the UK. Here at Vodafone, we are building the future of a new generation of Telcos, with innovation at the forefront of everything we do. We have an industry leading Government Security team who work with the UK’s Intelligence agencies, Law enforcement, Military and Home Office (to name a few). We are here to ensure we utilize our expertise to develop, deliver and operate new and existing capabilities that protect the public, national security and ultimately save lives every day, all done within a detailed legislative framework. Recent successes have included: Powering all our European operations, networks, data centers and offices with 100% renewable energy, whilst advancing the goal of net-zero carbon emissions by 2040. Launching UK’s first mobile mast powered by solar, wind and battery. Working with our partners to broadcast the King’s Coronation over a dedicated ‘slice’ of the 5G network. Becoming UK’s largest fiber to the premises provider, delivering super-fast speeds to consumer and business customers. Supporting some of the UK’s largest special events, including partnerships with Wimbledon and Glastonbury. Launching mobile and wi-fi coverage across the London Underground. Modernizing our network and retiring the legacy 3G network in 2023. Working with other operators to continue to deliver the Shared Rural Network initiative to extend 4G services for those in rural regions of the UK. Understand emerging technology in the context of national security and ever-changing threat landscapes. Supporting Intelligence and Law enforcement agencies in their mission Protecting the most vulnerable in society, everyday What to expect: Each journey in technology can look different, depending on the path you choose but all our streams offer a structured development programme that will stretch and challenge you, as well as build your technical expertise. Typical roles include: Solution Architect, Network Demand Planner, LCA TST engineer, Cyber, Radio Planning Engineer This role comes with a level 6 apprenticeship to support your learning. The qualification is a Level 6 Digital and Technology Solutions BcS and we partner with a fantastic learning provider to support you all the way. Once you have successfully completed the apprenticeship and have your qualification, we will continue to support your career journey with Vodafone UK. What we offer Competitive annual salary between £22,652 - £24,652 plus annual performance bonus 28 days holiday plus 3 days charity leave to work on projects of our choice, plus quarterly 'Spirit' days to focus on your wellbeing and mental health Industry leading learning tools, market leading parental leave policies We offer flexible working options that enable you to excel in a way that suits your needs. An extensive and flexible benefits package including employee discounts, enhanced pension contributions and retail discounts Who you are You don't just care about customers; you're obsessed with ensuring their satisfaction. Your interpersonal skills stand out in a remarkable way. Your ability to form genuine connections is impressive You embrace change as an opportunity and work well in dynamic environments. Your thinking is innovative and forward-looking. You're the one who constantly seeks new, creative solutions. If you hunger for growth, development, and new challenges, you're our kind of person. We thrive on your ambition. Our Spirit behaviors are more than just words; they're our way of life. We're looking for individual who embody these values every day. Locations available: Newbury or London

Type Permanent - Full Time Location London Job Role Information Technology About Withersworldwide A law firm focused on people and collaboration. For the past 125 years, Withers has supported some of the world's most remarkable people and organisations at defining moments in their lives. We are the only international law firm focused on successful individuals and private capital, working closely with founders, investors and family offices. We also advise governments, charities, global brands and start-ups of all shapes and sizes. Many of our clients are shaping the future and creating solutions to tackle many of the world's problems. It makes for a fascinating and challenging practice. Our role is to get to know each individual client, find out where they want to be, and help them to get there – whether they are building a business, looking after their family, involved in a complex dispute or protecting their finances for the future. To meet their unique needs we are exceptionally collaborative, working together across teams and time zones. We are agile, focusing on strategy rather than rigid ideas and traditional hierarchy. It is a truly flexible working culture that puts people first. Join us to be part of a team that is always looking to the future. Where initiative, big ideas and bold moves are always encouraged. Where you can truly be yourself. What are we looking for? We are looking for an experienced technical systems analyst who has strong messaging expertise to support the firms communications platforms. The position will primarily be involved in the day-to-day operation of the firms messaging systems. The person must also be able to perform generalist administration across the firms systems and work with 3rd party vendors for troubleshooting when required. The ideal candidate must be passionate about technology, solution driven and enjoy collaborating as part of a larger team. The candidate must have strong expertise across a wide array of Infrastructure platforms, specialising as a subject matter expert in a number of these. The role will include operational support and maintenance, as well as project related work streams. The candidate will need to be comfortable taking on this mixture of responsibilities, which will vary between design, implementation and operational tasks. The candidate should be comfortable raising risks, recommending improvements, contributing to strategy, building mandates and architecting new solutions aligned to our overall Infrastructure strategy. They will be taking a technical lead on work steams and must have the interpersonal skills required to engage with technical and non-technical stake holders. The candidate needs to be a technologist with a genuine passion and enthusiasm for what they do. A high level of personal organisation and professionalism is required, together with a proactive attitude and an ability to work under pressure to tight deadlines. The candidate must be able to manage their own day to day workload, advising the Global IT Infrastructure Manager as to risks and recommendations. The individual will work in our London office as part of the Global Systems Team. The Global Systems Team is located in London and is responsible for supporting and maintaining the firm's technology across geographical regions. The Global Systems Team is split into six functional but collaborative groups – Infrastructure, Applications, Development, Solution Architecture, Testing and Change and Release. The infrastructure team are responsible for supporting the firm's global Infrastructure platforms and services, including but not limited to Windows Server operating systems, Active Directory Services, messaging, Co-Lo, virtualisation, compute, storage, backup, networking, cloud, Microsoft 365, unified communications and security. This is a global role with responsibilities across Europe, Asia-pacific and the United States. The role will require international travel to our regional offices and datacentres as projects demand. The priority for all IT activity is to maintain the highest levels of stability and reliability in the services delivered. This role requires experience of working in a medium to large multi-site professional services organisation. Strong written and verbal communication skills are required with the ability to work with a wide range of people including vendors, project managers, technologists, legal staff, partners, secretaries and other support staff. A very high level of personal organisation and professionalism is required, together with a 'can-do' attitude and an ability to work to tight deadlines and under pressure. The candidate must be able to manage their own day to day workload as well as long term initiatives. This person must inspire a positive work environment and help champion quality, innovation, teamwork, and service to the business. Technical experience required 3-5 years in a technical support role or messaging SME Industry recognised technical qualifications or degree educated Unified Communications / Messaging / Collaboration technical background Expert knowledge in Office 365 (Exchange, Teams, Intune), Mimecast, MDM platforms and mobile computing technologies and devices Strong practical understanding of IT security, patching, compliance and best practices. Good knowledge of Virtual technologies such as VMware and storage solutions Ability to support backend platforms such as Windows-based Servers and appliances Experience architecting and implementing technical solutions. Proven 3rd line troubleshooting skills and the ability to manage a call queue proactively Excellent customer service Experience of working in a ITIL-based support environment and with Help Desk systems such as TopDesk Areas of focus and responsibilities Identifying, documenting and undertaking maintenance and administration processes on systems infrastructure globally, with particular emphasis messaging systems Be a technical resource for projects run by the Project Management Office. Produce and maintain technical documentation and articles for the knowledge base. Progress projects and tasks on time and to budget Monitor the team queue in the Help Desk call-logging system to ensure incidents, service requests and problems are managed in a timely manner 3rd line support of all systems, ensuring that the highest levels of stability and reliability are maintained Correctly diagnose software and hardware faults and liaise with 3rd party engineers where needed. Incidents should be actioned within agreed timescales and monitored to resolution Provide technical assistance and know-how to the test and release process. Working closely with wider System team and 3rd party vendors Identify, document and undertake maintenance and administration processes on systems globally, with particular emphasis on messaging and unified communications technology Maintain technical leadership in assigned technologies, and ensure that responsibilities for key technologies are appropriately allocated and understood by colleagues Develop, present and implement proposals to improve systems and infrastructure Working with the manager, ensure that support contracts are in place for all systems and appropriate support, backup and capacity procedures are in place and documented Assist with infrastructure / server support and patching Identify major support incidents and liaise with support teams, following the Major Incident process. Inform the Manager and IT Management of any escalating support issues in order that they may be resolved within reasonable time scales Establish and maintain contact with colleagues in all offices to ensure that a consistent approach is being adopted across the firm Continually maintain and expand strong working knowledge of current Firm-supported and future technologies to provide technically accurate solutions to end-users Actively knowledge share and work with service desk staff to empower 1/2nd line Creating scripts / tools / app's to improve support processes Ensure that the housekeeping and administration of systems are carried out in accordance with the firm's policies and procedures Adhere fully to the Change and Release management processes Adhere fully to the Problem management process and to the investigation of the root cause of outages Ensure security is maintained in line with the Firm’s security standards Contribute to the IT Risk register to identify and manage operational risks and work to eliminate areas of vulnerability Occasional assistance with cover for the EU/Asia IT Help Desk and US IT Help Desk telephones The Essentials 9.30am to 5.30pm core hours but flexibility is a must 8am to 4pm early shift is in place. It rotates every 4-5 weeks 24/7 on call rota is in place. It rotates every 4-5 weeks Agile working environment split between the London office and home You must have a home office area and suitable equipment to work comfortably and efficiently 12 weeks' probation period 12 weeks’ notice period Flexible benefits package including pension, private medical, season ticket loan, subsidised gym memberships, lifestyle discount scheme, on site cafà plus more Information for Recruitment Agencies Withersworldwide endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, Withersworldwide operates a preferred supplier list and will not be accepting unsolicited applications from non-PSL agencies for this role. Equal Opportunities Employment Statement It is the policy of Withersworldwide to provide equal opportunities for all employees in relation to recruitment, training and promotion. Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality and ethnic and national origin), religion or belief, sex or sexual orientation.

Work Type Contract Salary/Rate Negotiable Remote Work No IR35 Status Outside IR35 Location: London Piccadilly 3/4 days per week Salary/Rate: £200 per day Start Date: November 20th Job Type: Contract IT Service Desk Engineer will work as part of the Technical Support teams to monitor the call logging system, addressing walk-up and telephone support requests and react to various alerting and monitoring systems. Experience of day to day support of below areas - retail/hospitality POS desktop server cloud applications as well as desktop, mobile POS hardware. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.

On average it takes 5 minutes to apply for this role. Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you unique! Our global customer base is exploding and we need your skills to support us on this exciting journey! Don’t look back and submit your application before the opportunity passes you by.. Department: Technology Reporting to: Service Desk Team Lead Team: Service Delivery The Team: We provide desktop and application support in a fast and dynamic industry. As a client-facing team, we build relationships with internal stakeholders and constantly seek to make their jobs that much easier. If you’re diligent and focused on adding business value then we want you on our team. Our big priority is continual service improvement, measured using SLAs, KPIs and feedback. Customer welfare is forever at the forefront of our strategy at Betway. We want to ensure all of our customers enjoy our products in a safe and responsible gambling environment. Purpose of the role: The Service Desk Engineer will provide 2nd line end user support across the business with a strong focus on customer services. They will focus on resolving Incidents whilst keeping the customer informed at all times, and within agreed Service Level Agreements. They will follow ITIL best practices and processes as defined by the Service Desk Team Lead. The successful candidate will have a technical background and will have a proven track record of providing outstanding customer service. Key Responsibilities & Accountabilities: The Service Desk Engineer position will involve the following areas of responsibility: Act as a point of contact for Incidents and Service Requests for the end-users within the business. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users Resolving Incidents within agreed SLAs. Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritize customer problems and complaints. Completing desktop builds and deploying software. Work autonomously using JIRA Service Desk. Provide professional, high-quality, reliable and friendly customer services to all end-users within the business. Provide all required documentation including standards, configurations and diagrams Provide knowledge transfer of Service Desk Analysts Knowledge of Mac OS and enterprise experience with supporting Mac devices with JAMF. Act as a point of escalation in the event the Service Desk Team lead is unavailable. Applying creative problem-solving techniques to identify the source of problems; while at the same time keeping the end-users and colleagues aware of every step along the way via the ticketing system & direct communication. Proposing, documenting and implementing enhancements that will improve the performance and reliability of our Microsoft 365 Tenant and other cloud tools. Be part of an on-call out-of-hours support team. This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives. You will have (Essential skills): Experience working in a technical end-user facing 2nd line support role. Experience with an ITSM ticket management system to manage all incidents and requests. Proficient in ticket triage and escalation processes to 3rd line resolution teams. Experience with Exchange Administration (email accounts, distribution list, shared mailboxes, resource mailboxes, etc...). Experience providing support to remote users over the phone. Strong technical knowledge with: Windows 10, Office 365, Active Directory and VPN. Experience with Office 365 Administration – preferably in a hybrid exchange environment. Experience with Mobile Device Management solutions. Microsoft certified. All behavioural competencies are also essential It would be a bonus if you also had (Desirable skills): Experience with Reporting and Trend Analysis. Experience with Video Conferencing Units (e.g. Polycom, Logitech). Experience providing end user Mac OS support in a Windows Domain environment. ITIL certified. Experience with Intune. Behavioural Competencies: Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. These competencies are Adaptability, Ownership & Accountability, Initiating Action, Resilience, Customer Orientation, Integrity and Innovation A strong focus on customer services. Excellent communication skills (written and verbal). Analytical and numerical skills. Proactively gets involved with both desk duties and manual tasks. Willingness to learn.Self-starter with initiative. Attention to detail. Perseverance and the ability to drive projects to completion. Patient and calm under pressure. Enjoy working with a team. Our Perks: Flexible working Discretionary bonus Competitive package Great social and charity events Health and well being weeks Free fruit and a heavily discounted Barista Tickets to events via sponsorships etc Season Ticket Loan Win Technologies (UK) Limited provides support services to Betway and is a proud member of the Betway Group Should you not hear from us within 2 weeks, please assume your application has not been successful.

The Role: You will be part of the Mechanical Design Team, your role will place you as an essential point of contact within our highly client facing M&E Consultancy. You will design the mechanical systems from the predetermined client brief coordinating with the project design team to meet the Client’s deliverables. Principal Duties: Undertake the design of Mechanical Services either from a site survey or scheme report, drafting drawings, undertaking calculations using IES and production of specifications. Undertake mechanical surveys. Liaise with in-house Electrical, CAD and Secretarial staff to enable the production process and meet the needs of the business. Operate ACad and BIM systems. Undertake training in relation to REVIT MEP. Undertake condition assessments. Production of PPM Surveys and Reports. Tutor and mentor junior staff. Carry out project management duties including acting as lead consultant, chairing meetings and the production of minutes. Undertake defects inspections and issue appropriate certification. Write and produce operation and maintenance manuals. Production of SBem and Sap Calculations. Attend to Clients and other related professionals when attending meetings at ECS Consultants offices. Be part of the Company Values. Your Talents: Positive, proactive, self-motivated, flexible and adaptable approach Minimum HNC Building Services Engineering Excellent computer skills, including experience with Microsoft Excel, Outlook, Powerpoint and Word Exhibit the ability to develop strong working relationships with internal and external colleagues (at all levels) Excellent communication skills and attention to detail Willing to take on responsibility from the outset Travel required periodically. Full driving license and access to car required. Be a Team Player Our Clients and Projects: Local Authorities FTSE250 listed property investors National Project Management Companies Local and internationally recognised Architects London based projects and opportunities Offices / Education / Residential / Warehousing & Industrial / Healthcare Our Values: Teamwork Commitment Professionalism Quality Place of Work: Cheadle Office with planned site visits to projects. Benefits: Competitive Salary Christmas Bonus Flexible Holiday Allowance, plus Christmas closure and additional day annual leave for birthdays Work Pension Scheme Employee Assistance Programme (EAP) Cycle to Work Scheme Professional Fees Paid (CIBSE/IET) Free Parking Social Events Regular CPD Events Investors in People Gold To apply for this role, please send a copy of your CV and covering letter to [email protected]

Join a well-established multi-disciplinary consultancy as an Associate Director working in their Building Performance Team. The organisation works on a diverse portfolio of major national projects including project work with developers, residents, and owners. The successful candidate will either be based in London, Birmingham, Manchester, or Newcastle.You’ll be joining a diverse team of Engineers, consultants, project managers and surveyors. Additionally, you’ll remain in continual liaison with team members across the country, as well as across Europe.Core Responsibilities * People and project management; overseeing the successful completion of projects of the work that has already been won. * Plan future developments for the Team, including consideration and comparison of recent software. * Support the team with your refined technical capability in building physics, from concept design, thermal modelling and option comparisons. * Coordinate with team members organisation wide, notably the design team and engineers. * Perform site inspections and produce technical reports. * Provide thought leadership.The successful candidate will have: * Educated to degree level in an Engineering or Sustainability related course. * A desire to contribute to winning more work and helping the business grow. * Proficiency with IES software, ideally IES VE. * Track record of project and team management. * Knowledge in methods used to reduce energy and carbon e.g. carbon management, energy assessments as well as associated frameworks. * Experience in providing supporting input for sustainable building assessments such as BREEAM. * Appropriate professional qualifications, including LCC and Energy Assessor (Level 5). * Passion for a sustainable, low carbon future.If you’d be interested in finding out more about the role and company, apply directly or drop me a message!

I'm recruiting a Senior Electrical Design Engineer for an award-winning, multi-disciplinary team of highly qualified Building Services Engineers.They offer the following benefits:Competitive salaries, pension scheme, remote working, bike to work scheme, close working relationship with senior managers and directors, direct exposure to clients, private healthcare (fully subsidised), great work-life balance, professional subscription fees paid monthly (2 no. subscriptions p/y), professional development support, and support to chartership among others.They place a great emphasis on staff, professional development, and progression and are in a stage of accelerated growth across a number of business sectors.Electrical design engineer required to work on a range of building sector projects.Requirements for the role:• Degree / Diploma in Building Services Engineering / Electrical Engineering• Ideally 5 years + post graduate design experience with an engineering consultancy.• Ability to lead and deliver project Designs with minimal input from Management.• Demonstrated experience in a client facing role.• Strong communication and presenting skills.• Knowledge and experience of current Design Guides, Building Regulations (incl BCAR process) ENStandards.• Proficient in AutoCAD, experience in BIM/ Revit advantageous, but not essential.Job Description:Design of Electrical Services installations for Buildings typical in the Educational, Healthcare & CommercialSectors, including but not limited to electrical distribution, small power, containment, control systems,Internal lighting, External lighting, emergency lighting, MV & LV electrical design, Emergency LightingSystems, Fire alarm Systems, IT Infrastructure, CCTV & Intruder alarms to current regulations and designstandards.• Demonstrate a strong technical ability in all aspects of Electrical Engineering Services & Design.• Lead & manage a small Team of Junior & Intermediate Engineers.• Work directly with clients and project engineers to define project requirements and develop &Design technical solutions.• Develop and agree design processes and design deliverables.• Produce accurate Budget estimates for projects, assess Contractor progress claims & variations.• Lead projects from an M&E Design perspective, including, answering Technical Queries, designdevelopment, services coordination, review of technical submitals, manage & co-ordinate timelydelivery of Design changes, drawing updates etc during the course of the project.• Mentor, train and develop junior and intermediate engineers on the Team.

Following a hiring strategy meeting for 2024, Mattinson Partnership have begun working with a well established building consultancy with a fast growing safety team in the South West of England. Due to planned expansion with the team, this client is looking to bring a Health & Safety Consultant with a CDM bias into the team in Bristol. The company offer genuine opportunity for professional development and a clear route towards a leadership or technical specialist role depending on the type of person who joins. The client is looking for the right personality fit as a priority and is open to bringing in a CDM specialist as a Principal Designer, or someone with a broader construction safety focus from a contractor background. Someone coming from a military background looking to take their first step into safety would also be welcomed. The client is a leading provider of consultancy services to the commercial sector but the role will offer a wide range of pojects and client exposure. You will have the opportunity to work on a wide range of projects across the South West of England, and will be offered a competitive salary and bonus package. For more info clieck apply or Call Dominic Jacues on 020 7960 2551.