Overview of salaries statistics of the profession "Cloud Services Solution Engineer in UK"

This Global Pharmaceutical Services provider are looking for a Data Engineer to work within their growing Business Intelligence technical service function. You will be supporting the technical development of their cloud data platforms, offering the options for near real time process reporting solutions. You will work on designing and developing their company data acquisition strategy allowing for near real time process reporting and full support of contractual reporting to customers.Key Responsibilities:Monitor and maintain ETL processes to ensure the continuation of an accurate data reporting platform for the business.Explore solutions for optimising the performance of the strategic data platform pipelines, following development design principlesDevelop and scale the cloud data platforms utilising CI / CD pipelines and Terraform.Help identify and implement the approach to data modelling our business processes in a manner that allows for agile implementation and improvement.Technical implementation of process protocols, quality measures and outcome definitions that allow us to use our data as Real-World evidence.Work with the analytics team to understand and build solutions that combine internal insight, patient outcomes, and external data feeds - creating an opportunity to explore big data and machine learning algorithms.Support the implementation of the security controls that ensure patient data privacy and full compliance with the Data Protection Act / GDPRHelp develop and implement the strategic data platform for insights including support to NHS National KPIs and standard operational/financial reporting, Standard Pharma Offerings, Bespoke Customer Solutions, Commercial/Financial Analytics/Planning and Internal Self-Service reporting.Identify key processes where BI can link our business operations with our patients.Help develop and implement the data acquisition strategy ensuring that data is available when needed, accurate and understood.Key Technical Skills required:Extensive experience of working with Azure data platform technologies including Data Lake gen 2, Synapse, Analysis Services, Power BIExtensive experience of working with Azure Data Factory & DatabricksExtensive SQL knowledge (Microsoft SQL Server 2005+) and experience working with relational databases, query authoring (T-SQL)Microsoft SQL server Integrated Services (SSIS) including ETL/ELTL design and development experience.Microsoft DevOps source control software and development lifecycle softwareDeveloping and maintaining objects within Data Warehouses / Lakehouses.Experience of working with business data domains / data as a product (Data Mesh).Metadata management / Data qualityExtensive experience of working with Azure data platform technologies including Data Lake gen 2, Synapse, Analysis Services, Power BIExtensive experience of working with Azure Data Factory & DatabricksExtensive SQL knowledge (Microsoft SQL Server 2005+) and experience working with relational databases, query authoring (T-SQL)Microsoft SQL server Integrated Services (SSIS) including ETL/ELTL design and development experience.Microsoft DevOps source control software and development lifecycle softwareDeveloping and maintaining objects within Data Warehouses / Lakehouses.Experience of working with business data domains / data as a product (Data Mesh).Metadata management / Data quality

Our client, Timeless IMS, has evolved over the last fifteen years from being an IT support company, supporting both single homes to large multi-site corporations offering Intelligent Managed Solutions across four key areas of technology; Intelligence, People, Security and Cloud.They are currently recruiting a Senior Technical Support Engineer.As the successful candidate:You will be responsible for managing and growing a technical team delivering first-class telephone, remote and on-site support to our customers across varying sectors. You will also be expected to complete project work in a team and independently to strict deadlines. You will resolve incidents using Autotask Service ticketing software. You will be required to monitor, manage, and contribute to the operation of our advanced RMM software.You will have several tasksPrimary, you will manage and grow their small technical support team and provide 1st to 3rd line technical support and onsite project work for their clients within set SLAs; this includes (but is not limited to):Monitor and analyse Service Desk performance metrics, identifying areas for improvement and implementing appropriate measures.Work alongside the operations manager to grow and develop the Technical TeamWork alongside the sales department with pre and post sales queries.Manage and train technical staff and outsourced helpdesk.Respond to Client service requests by providing remote desktop and server support within support agreement targets (SLAs)Support Microsoft 365 issues and change requests.Create and maintain requests in our ticketing system raised by the customer via telephone and email.Manage own daily schedule by working through the service board and monitor, categorise, and setting the priority of incoming ticketsCommunication with customers required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesTroubleshoot and resolve issues with Microsoft / MacOS operating systemsProactively review alerts originating from customer infrastructureAdminister and support on-premises/Azure Active DirectoryBuild and configuration of both physical and virtual machinesProvide networking support for routers, switches, firewalls, wireless access pointsMonitor and manage security software and cloud tools (Microsoft 365/Watchguard)Backup creation and administrationPerform preventative maintenance activitiesMaintain our documentation systemEscalation of tickets to the relevant persons or team as necessaryKeep customers regularly updated, both via our ticketing system and telephoneSupporting Project Managers with the preparation and delivery of projectsComplete project tickets and phases as assignedMake sure new/pending tickets do not exceed our SLA by picking up unassigned ticketsVisit customer premises when necessaryStay up to date with advances in technologyPlace of WorkOffice Based Ashford, SurreyHours of WorkMonday to Friday (8:30 to 5:30 with 1-hour lunch)Out-of-hours support (when required)SkillsAll candidates must have the following knowledge to an excellent level of the following skills and at least four years of experience in a similar role.Desktop and server hardwareMicrosoft Windows 10/11Microsoft Office desktop apps (to the latest version)macOS (to the latest version)Microsoft 365, including Exchange, SharePoint, OneDrive, Teams and AzureSwitches and firewallsNetworking knowledge (TCP/IP, DNS, DHCP and VPN)Use and management of RMM softwareNetwork Security (Watchguard experience Preferable)DesirableExperience with building and/or maintaining a Service DeskAdvanced networking (VLANs etc.)Active Directory / Azure Active DirectoryMicrosoft Windows ServerMulti-Factor AuthenticationCyber Essentials understanding and complianceEndpoint ProtectionPersonal SkillsClear and fluent English (written and spoken)Excellent customer service and communication skillsAbility to manage and prioritise tasksTimekeeping and time managementWork as a team and independentlySelf-motivated, resourceful, and keen to learn and share knowledgeAbility to lead by example - developing and maintaining a respectful and inclusive working environmentAbility to plan, organise and adapt to changing job tasks within own roleStrong analytical, logical, and troubleshooting skillsStrong efficiency skills, with the ability to multi-task in a fast pasted environmentFlexible approach to working hoursQualificationsAt least four years of experience in a similar role (essential)CompTIA A+/Network+/Security+ (desirable)ITIL Foundation (desirable)Salary: Neg depending on experience

A successful Technical Architect (VoIP & Cloud Communications) will be:Developing and implementing high-level technology strategies that align with business objectives.Providing expert guidance to the technology team and stakeholders on technology architecture and infrastructure.Driving technology projects to successful completion, ensuring timely delivery within budget constraints.Collaborating with team members to design and implement innovative technology solutions.Ensuring technology systems and procedures lead to outcomes in line with business goals.Keeping abreast of the latest industry trends and advancements in technology and telecoms.Managing and optimising technology budgets and timelines.Ensuring all technology practices adhere to regulatory standards.Technical Skills Required:Advanced knowledge of open source telecommunications software such as Kamailio, Asterisk & FSStrong knowledge of SIP, SDP, RTP & SRTPDeep knowledge of Linux systems, networking and toolsUnderstanding of standard audio codecs and troubleshooting media sessionsVoIP systems built on KamailioScaling cloud communications systems & infrastructureExperience designing, troubleshooting and configuring VoIP systemsDemonstrated expertise in VoIP engineering and administrationRobust troubleshooting abilities and adept problem-solving skills within VoIP environments.Experience with SBC, PBX for real time communication applicationsExperience developing, deploying and operating VoIP monitoring, reporting and alerting systems.Linux/Unix understanding and ability to navigate through a system, review logs, etc.Experience with virtualization and cloud computingExperience of both Carrier and UC & C NetworksUnderstanding of general networking ideally Cisco routing and switchingLinux and Database knowledge highly desirableDesigning, configuring, and troubleshooting VoIP systemsImplementing and optimizing open source based VoIP solutions - Redhat / CentOS / UbuntuCollaborating with cross-functional teams to integrate VoIP systems with existing network infrastructureProviding technical expertise and support for VoIP-related issuesContributing to the development of innovative VoIP solutions and servicesA successful Technical Architect (VoIP & Cloud Communications) should have:Strong verbal skills (including presenting) to be able to articulate the value of Cloud Communications at multiple levelsExcellent written communication skills for design, planning, and project documentationConfident, credible, and authoritative demeanour - to 'shape' a project and influence customers and stakeholdersExperience dealing with customers and business stakeholders, at all levelsAbility to work as part of a team across the time zonesAbility to manage more than one project at a timeAbility to knowledge share amongst the wider technical teamsDesirable Experience and Qualifications5+ years experience in Senior Voice Engineer / Architect RoleMS700 /MS720 /MS 740SBC vendor qualifications (Dialogic , Ribbon)Experience working with global multi-national carriersProven track record in a Senior role

Design, build, install, and configure security solutions for on prem and cloud environmentsProactively monitor security solutions (SIEM, threat detection and data security (Varonis), endpoint protection, network analytics etc.) for alerts, conducting event analysis, and incident managementDocument technical standards to meet corporate security policies and industry best practiceEnsure appropriate technical measures are in place, to comply with legislation and regulations such as GDPR, GxP, and with ISO 27001Conduct vulnerability scanning, analysis, and remediationPerform security reviews, identify gaps in security architecture, and apply appropriate remediationParticipate in Change Advisory Board (CAB) to ensure that any security impacts of upcoming changes are appropriately managed, to minimise risk and exposureTriage, analysis, and prioritisation of security incidentsIdentify root cause of security issues and design appropriate solutionsContribute as a key member of the EMEA region, in the global information security management system activitiesAct as EMEA initial point of contact for any out of hours P1 security incidents.Regularly attend global security calls. Due to scheduling challenges these calls may fall outside UK core business hours.Varonis Data Security Platform: DatAdvantageVulnerability Scanning and Management: QualysPatch Management: SCCM/Endpoint Manager and WSUSEndpoint Security: Symantec Endpoint Protection (SEP)Security Information and Event Management (SIEM): QRadarEmail Security: Cisco Secure Email, Microsoft Office365Cloud Platforms: Azure and AWSActive Directory: ADFS, Group Policy, PowerShell (desirable)Network Protocols: TCP/IP, SMB, DNS, DHCP and associated servicesNetwork Management and Monitoring: Cisco ISE, CISCO DNAC, Cisco StealthwatchMicrosoft Windows Server and Client (Wintel)Virtual Platform: VMWare vCenter and Horizon VDIService Management: ServiceNowMicrosoft Office Applications: Excel, Word, Project, Visio

About the Role: The IT Support Engineer will play an essential role in our IT Support team by providing end-user support (Tier 1) through more advanced administrative support (Levels 2-3). They will report to the IT Support Operations Manager and work with staff at Alcority & its group companies to ensure all IT issues are solved in a timely and efficient manner. The incumbent ensures our devices and technology are installed, configured, and maintained properly so our staff can be productive. The support environment involves regular office attendance in London, and occasional travel to the Oxford area, with out of hours on-call (rotation based) and includes remote support for our international group offices. This role will suit someone with a passion for customer service with a strong technical and methodical approach to any given task. The candidate will exhibit intellectual curiosity in their interest in IT with an aptitude for applying computing concepts and skills to solve real problems. Responsibilities: Provide 1st, 2nd, and 3rd level end-user support for Microsoft 365 environment, office devices, and technology including Laptops, printers, multifunctional devices, smartphones with a focus on customer support. Candidate must truly enjoy helping others and solving problems to succeed in this role. Serve as experienced participant in transition from an on-premises / hybrid 365 environment to an automated 365 Cloud environment. Physical setup of workstations, laptops, and smartphones. Responsible for working and tracking all incidents and service requests from beginning to resolution within predetermined service levels using the ticketing system. Escalate issues (ERP, HRIS, Procurement, etc.) to the appropriate parties inside or outside the company and track resolution. Install, configure, and provision end-user devices for onboarding, as well as secure retirement of devices and removal of company resources during offboarding. Utilize IT asset management for documentation and tracking of end user computing equipment, accessories, software licenses and maintain appropriate levels of inventory. Manage end-user software & hardware inventory for company offices; initiate, manage and track necessary purchases with our established 3rd party suppliers. Work closely with the IT Support Operations Manager to determine and implement solutions to improve efficiency, reliability and security of desktop services and capabilities. Serve as an experienced resource to lead by example for junior IT Support Analysts. Set-up and provide user support for our video conferencing rooms and systems. Train employees on use of devices and new/upgraded core enterprise software. Occasional after-hours work for critical infrastructure updates and changes. Proactively communicate all changes, updates, and outages to staff. Frequent in-person office attendance in the London area, with occasional travel to the Oxford area. Requirements: General 7-10 years of experience in a similar position providing endpoint and infrastructure support. Excellent team player with the ability to positively encourage and influence others. Ability to multi-task with strong attention to detail. Enjoy working in a fast-paced, agile environment, and resolve unplanned incidents quickly. Outstanding communication skills, including the ability to effectively present information in both technical and non-technical terms. Ability to maintain a professional service level when dealing with fast-paced end users and VIPs. Desire to learn and become familiar with new areas of technology. Understanding of ITIL processes preferred Knowledge of the Software Development Lifecycle (SDLC) Technical IT troubleshooting skills: ability to critically think and solve problems independently until escalation may be required. Experience with Active Directory, machine access changes, and various authorization controls. Direct Microsoft 365 experience is required, including direct knowledge of Azure AD. Enterprise Architecture: troubleshooting user mailboxes, public folders, creating/updating distribution groups and security groups. Experience in setting up, maintaining, and troubleshooting office devices (Laptops, smartphones, printers, etc.) Ability to isolate problems with end user devices and infrastructure. Mobile Device Management – enrolling users on corporate mobile devices and BYOD profiles. Direct experience with iPhones is a plus. Creating, using, and updating Powershell scripts to automate daily tasks. Networking fundamentals – basic troubleshooting of connectivity on workstations and servers. Experience in videoconferencing solutions and end-user support (Teams, Webex, etc.) Strong working knowledge of Microsoft Office suite (PowerPoint, Excel, Word, Outlook) Experience with RMM solutions (Teamviewer, Kaseya, Solarwinds, etc.). Experience with ticketing systems (e.g. Zendesk, Jira Service Desk, ServiceNow, etc.).

Region 1 EMEA (Europe, Middle East and Africa) Division 1 Corporate Location 1 London Program type 1 Internship Level 1 Analyst Job description 1 Who we are Nomura is a global financial services group with an integrated network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through our three business divisions: Retail, Wholesale (Global Markets and Investment Banking) and Investment Management. Driven by the insights of some 26,000 people worldwide, we put our clients at the center of everything we do, delivering unparalleled access to, from and within Asia. Corporate Infrastructure overview Our Corporate Infrastructure business areas are what underpins the success of the entire organisation. These are the functions that support the business, helping us deliver innovative financial solutions that set Nomura apart in the global marketplace. In our highly competitive and fast-paced industry, strong infrastructure teams are fundamental to our success. Work in these areas with us and you’ll be operating at the forefront of your field, as well as gaining a valuable insight into how Nomura operates on a global scale. The Technology Summer Internship Programme aims to give you exposure into one of our Technology departments - Support, Development and Infrastructure. Programme overview: We offer a nine-week Summer Internship for final year students interested in learning about the banking business. The programme will provide you with the opportunity to develop your technical knowledge, gain valuable on-the-job training, understand our culture and create new networks. The first week of the internship is class-room based training which is provided to enhance your key technical skills and will enable you to perform on the desk during the internship. Following the training week, you will join one of our Technology desks for the remaining of the internship and complete tasks at a similar level of a first year Analyst. At the end of the internship, strong performers will receive offers to join our Graduate Programme. Additional sessions during the internship include soft skill sessions, product presentations, business overviews as well as social events. Training Summer Analysts will receive extensive training to enhance the skills they need to perform well during their internship. As part of the Corporate Infrastructure Summer Programme you will receive training which will include business overview presentations, structured class room seminars, internal training by business representatives and team-building with colleagues. You will receive ongoing performance feedback and have access to division specific educational sessions designed to aid your professional development. Managers will focus on your career development and dedicate their time to coach and mentor you, helping you realise your full potential. Throughout the Internship Programme you will be supported both by a buddy, mentor and dedicated programme management team. What’s your role? Technology at Nomura involves working with, and designing, state-of-the-art information technology and risk management systems. These are the systems that can often give us that crucial, split-second edge over our competitors. Work ranges from infrastructure support and deployment to in-house development of complex modelling software and applications. This programme will give you the opportunity to develop new applications that keep us at the forefront of technology. You’ll develop an impressive level of technical knowledge, using a range of technologies (Java, C#, C++, SQL, Python, Perl, JavaScript, HTML/CSS and others) and frameworks (Spring, Maven, Camel, WPF, Node, React, and many others). Depending on your role, you’ll gain an understanding of different financial products, and build a valuable knowledge of risk management techniques and live trade analysis. There is a wide breadth of roles available in technology. Your role will fit into one of the below: Business Analysis – To help bridge the gap between the worlds of Technology and the business, Business Analysts are the intermediary through which each side can communicate effectively. Each modification we make to our in-house software requires complete understanding and agreement from both sides as to how things are to be changed, and as a Business Analyst you will facilitate this. You’ll be meeting regularly with business representatives to understand the problems that are currently occurring, and will be translating these problems into concrete requirements for the Development and Support teams. Analytical skills are a must for this role, as well as the ability to express an idea in more than one domain language. Software Development – Bespoke software is at the heart of everything we do, and as a software developer you will help build out our ecosystem to help our clients and traders create and maintain a competitive advantage over other banks and organisations on the street. We write a large proportion of our software in-house and you could be involved with anything from generating real-time risk measures for our traders, to ensuring that payments to other companies are correctly collated, calculated and executed. As a software developer at Nomura, you will be designing, implementing and deploying solutions to meet rapidly changing business and regulatory needs. Strong coding skills and a logical outlook are a must. Technical Support – To support the many systems that are written in house, our technical support teams are the first line of communication between our business users and Technology. As a member of one of our dedicated teams you’ll be doing anything from diagnosing and remediating issues in complex system flows to investigating previously unknown issues, all while in contact with traders or other business staff in a fast-paced environment. Excellent communication and technology knowledge are required to get the ‘big picture’ and disseminate information to find a solution to issues. Bear in mind, that not all jobs fit into one of these categories, and can sometimes span two or all three! Your role will be in the context of one of our IT divisions: CTS – Corporate Technology Services (CTS) is responsible for delivering and supporting business applications to Finance; Compliance; Legal; Human Resources; Real Estate and various other Corporate divisions across the Nomura Group. CTS plays an essential role in servicing the Firm’s business needs and future direction by provisioning innovative, cost-efficient technology solutions to help underpin our competitiveness; revenue-generation and regulatory compliance. This is achieved by defining and overseeing strategic direction and technical architecture of Corporate Technology Services across Wholesale and wider Group companies; ensuring quality, delivery timeliness and progress transparency against milestones and objectives. Team collaboration is also involved, sharing successes and failures, ensuring we consistently and continually learn. CTS creates an environment and culture to attract the smartest and most determined people, helping them succeed in their roles and careers. Acting as true partners with the Business and wider Corporate world, they provide technical expertise, ideas, opinions and problem-solving abilities. CTS also sponsors and supports Firm-wide IT Transformation, transitioning to cloud, automated toolchain and testing processes. GIS – Global Infrastructure Services team is responsible for designing, developing and maintaining Nomura's core group-wide infrastructure platforms which are divided into three main functional areas: Digital Workspace; Cloud; and Traditional Services. These functions are underpinned by Engineering, Programme Management, Governance and Business Management functions. The GIS team continually drive forward the organisation through the delivery of leading edge technology platforms and business solutions. The current GIS project portfolio spans cloud and workspace initiatives alongside infrastructure optimisation programmes and provides support for business initiatives. Through the knowledge, expertise and teamwork of our people, we create significant technological and competitive advantage for Nomura. Our strategy is to provide a first class and cost efficient Service Delivery centering on Efficiency, Platform Standardisation, Consolidation and a Globalised Operating Model. GMIT – Global Markets Technology develops and maintains software solutions for the Global Markets division. Our products are used around the globe and include trading, pricing, risk management, analytics, research and sales systems. Risk IT – Risk IT supports the Risk Management division by developing and maintaining software solutions that calculate market and credit risk exposures and provide group-wide risk management capabilities in line with the firms’ risk appetite and regulatory requirements. WPS – Wholesale Production Services provides business aligned 1st/2nd line IT Support and has global responsibility for the overall stability of the systems supporting the global wholesale businesses and the supporting functions (e.g. Front Office, Operations, Risk, Finance, Compliance). Wholesale Production Services is responsible and accountable for monitoring the environment to proactively identify issues, incident management, release management, disaster recovery, capacity management and application support. What are we looking for? At Nomura our goal is to attract and develop exceptionally talented people who share our passion for individual excellence and our commitment to teamwork. We recruit graduates and interns with a high level of academic and extra-curricular achievement, who will be able to withstand the rigours of a rapidly changing, demanding but ultimately rewarding environment. As an intern, you should be in your final year of university graduating in 2024. All applications will be considered. Fluency in English is essential. How to apply Please note that you can only submit one application per recruitment year (Sep 2023 – August 2024) and that all applications must be submitted online via: www.nomura.com/careers To apply for a 2024 Summer Internship position, candidates should be available for full time employment in July 2024. We only accept applications for this programme from final year students graduating in 2024. Deadline dates & Visa sponsorship Application deadline: 1st December 2023 We recruit on a rolling basis and encourage applicants to apply early. Please note Nomura do accept and consider applications from overseas students from outside the UK and will provide support and assistance with the visa application process as best we can. For further information about Nomura, please visit www.nomura.com/careers Diversity & Inclusion Nomura is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all our employees. We do not discriminate on the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us.

Project Description Luxoft's client is a FinTech providing technology and business processing services to Hedge Funds and Asset Managers. With a unique value proposition including a best-of-breed in-house trading and risk management platform, coupled with business processing services, the client has a highly skilled core team in London, Connecticut and Hong Kong which Luxoft will supplement and enhance. An excellent opportunity for personal development in a dynamic environment. The client is in a growth phase and requires high performing and motivated individuals to join the services teams provided by Luxoft. As a Service Desk Engineer (L1) you will be at the forefront of our customer support operations. You will play a critical role in ensuring that our clients IT systems run smoothly by providing timely and effective technical assistance, understanding the root of the problem and ensuring that client end users are able to continue with their business activities. Responsibilities 1. Client Support: Provide first-level technical support to clients via phone, email, or chat. Quickly and accurately diagnose and resolve technical issues related to hardware, software, and network connectivity. Escalate complex issues to senior engineers or specialized teams when necessary. 2. Incident Management: Create and maintain detailed records of client interactions and reported issues in the ticketing system. Prioritize and manage multiple support tickets, ensuring timely resolution and adherence to service level agreements (SLAs). Follow up with clients to ensure issue resolution and customer satisfaction. 3. Remote Troubleshooting: Utilize remote desktop tools to access and troubleshoot clients' computers and systems. Assist clients with software installations, updates, and configuration changes remotely. Offer guidance and instructions to clients for self-help and basic troubleshooting. 4. Hardware and Software Support: Assist clients with hardware issues, including desktops, laptops, printers, and peripherals. Provide guidance on software applications, troubleshoot software-related problems, and assist with installations and updates. 5. Documentation and Knowledge Sharing: Maintain a comprehensive knowledge base of common issues and solutions. Contribute to the creation and updating of support documentation, FAQs, and user guides. Share knowledge and expertise with colleagues to enhance the overall effectiveness of the service desk. 6. Client Education: Educate clients on best practices for IT security and data protection. Provide training and guidance to clients on the use of various IT tools and applications. 7. Collaboration: Collaborate with other IT teams, including network engineers, system administrators, and security experts, to resolve complex issues. Participate in team meetings and provide input on process improvements and client feedback. Skills Must have Proven experience in a technical support role or as a service desk engineer. Strong knowledge of common operating systems (Windows, Linux) and desktop applications. Excellent problem-solving and troubleshooting skills. Customer-focused with strong communication and interpersonal skills. Ability to work effectively under pressure and meet SLA commitments. Nice to have IT certifications such as CompTIA A+, CompTIA Network+, or ITIL certification is a plus. Languages English: C2 Proficient Seniority Regular Relocation package If needed, we can help you with relocation process. Vacancy Specialization Technical Support (SL1) Ref Number VR-100300

This is a great opportunity to join a successful, high performing Team, in an ambitious Council that is always striving to move forward. Our Digital Services Team is changing in the way we deliver our service and are reflecting the new ways of working with the use of Digital, Data, and Technology. We are looking for a motivated and creative Network Engineer that wants to make a difference and can provide support to the team through a period of development and change, with an ultimate aim of operating slick and efficient processes, and projects whilst providing the best service to our customers, residents, and businesses. The Network Engineer will report to the Network Lead within Digital Services and is responsible for supporting day to day operational service delivery infrastructure Network that will assist in the Council becoming and staying a high performing organisation. Permanent, Full Time (36 hours) contract £39,951 - £42,840 pa With exciting times ahead, we are reshaping the Digital Services Team and have created roles, to add value, and to provide the best service to our citizens. The post offers a fantastic opportunity to influences the organisation, customers, suppliers, partners, and peers on the contribution of own specialism, perform an extensive range and variety of complex technical and/or professional work activities and advise on the available standards, methods, tools, and applications. If you want to make a difference to residents and businesses, as well as the organisation in Enfield, we would like to hear from you. The successful applicant will be expected to: Have a good understanding and working knowledge of core routing and switching at CCNA level (minimum) Support the relationship between the business and ICT in a transparent way Liaise with all business departments & develop relationships, to support delivery council business outcomes are reflected in ICT’s objectives Work with Service Managers and Functional Leads to ensure delivery of all services Support of operational Network Service Delivery across ICT and the rest of the organisation to ensure Enfield Council needs are met. Support of VPN configuration, management, and troubleshooting Support of multi-site networks with complex configurations Support for network infrastructure including LAN/WAN components such as switches, routers, Wi-Fi, and firewalls. Support of Cisco, FortiGate network device configurations, and patching to ensure continued and smooth operation of production services. Produce Network diagrams, HLD, LLD and formal work instructions for the team. Have working experience on Cloud platforms preferably Azure. Be a strong team player who also can work under pressure, independently and proactively. We are passionate about placing our customer at the heart of everything we do, and our residents deserve exceptional customer experience from the Council. We would like you to hold that principle, be bold and enthusiastic. You will be someone who has a good understanding of change in a complex organisation and has excellent communication skills. This is a hybrid role - we would require you to work at our Enfield Civic Centre 2-3 days a week. There may be occasions where you will need to work on a weekend or evenings due to emergency work or out of hours work requirements. You will need to have a clean car driving licence. For an informal discussion please contact Olu Dosumu, Network Manager on 0208 132 0391. If you have any difficulties accessing this information, please contact Claire Turner, Senior Recruitment Advisor on 0208 132 1024 or [email protected] We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available to download at the bottom of the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your supporting statement. We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working. Why it's great to work for Enfield Council: An excellent pension through the Local Government Pension Scheme (LGPS). Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. A blend of remote and office based working for most roles. Interest free season ticket loan repayable over three or ten months. Career development and learning experiences from a range of training courses and learning methods. Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. Health and leisure discounts and tax-free bikes for work. 1 month paid sabbatical for Children’s Social Workers We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

Reporting directly to the Technology Solutions Architect Team Leader this position encompasses the delivery of network projects and support services for all contracted and non-contracted network clients. This position requires someone who is a flexible, empathetic, bridge-builder. Utilize is passionate about technology and has a clear and concise vision – to become the largest and most influential technology partner for small to medium sized businesses in the South East. We are on key vendor Partner Advisory Councils and have a direct influence over key technology trends, regularly attending councils and conferences across the globe (Microsoft, HPE, VMWare, Sophos, Sage, SonicWALL and Gamma to name a few). If you are passionate about people and technology and are keen to be challenged, please read on. The role: Implementation and delivery of installation projects to contracted and non-contracted customers (minor) Recommendations of relevant new technical procedures to Technology Solutions Manager Direct and in-direct pre-sales assistance to sales team in solution design and delivery (EG minor surveys and reports) Technical escalation point of contact for more junior engineers and support staff Eligible for delivery of out of hours network support services to contracted 24/7 customers, when required, on a rota basis (opt in) Delivery of network support services to contracted and non-contracted customers (where required) Ensuring all SLA obligations are met in delivery of above services (where required) To be successful you will: Excellent communication and customer service skills, both oral and written Ability to manage and prioritise own time and work to tight service metrics Work as part of multi-disciplined teams and collaborate effectively Excellent multi-tasking and organisation skills Degree in Computer Science or similar IT related qualifications CompTIA N+ and / or Microsoft specific qualifications (MCP / MCSE) and / or Cisco (CCNA) All round “good” knowledge of portfolio services and products Ability to resolve typical 2nd line queries and escalations such as (but not limited to) Complex desktop / PC related issues, Server or network troubleshooting, Office 365 administration Good knowledge of industry on premise infrastructure, desktop, server, datacentre, compute, storage, networking, connectivity, virtualisation and security solutions Good knowledge of industry cloud technology, Office 365, Azure, Private Cloud Ability to engage with more technical engineers convincingly Regular demonstration of keeping up to date with current and future technologies The opportunity: To be part of a successful business dedicated to delivering a first-class experience to our clients and employees To become a valued member of a friendly supportive and dynamic team Fantastic career progression and training Multiple “team outings” a year Dedicated 10 personal development days per annum Allocated 2 Community days per annum to give back to the local community Private healthcare package, from the start of your employment Death in Service benefits, from the start of your employment Competitive remuneration package

IT Support Engineer / First Line and Second Line Help Desk Analyst with excellent customer service, communication, software and hardware technical troubleshooting skills with a willingness to learn new skills is required for a busy service desk with a well-established company based in Welwyn Garden City, Hertfordshire. SALARY: Dependent on Experience + Benefits BENEFITS: Company performance related bonus scheme, 20 days annual leave rising to 25 days after 2 years company service (plus bank hols) and inclusion in the companies Group Life Insurance after the first year. LOCATION: Welwyn Garden City, Hertfordshire JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer / First Line and Second Line Help Desk Analyst with excellent customer service, communication, software and hardware technical troubleshooting skills. Working as an IT Support Engineer / First Line and Second Line Help Desk Analyst you will have experience in dealing with customers and have the ability to manage a wide range of technical problems in a logical manner, in what can be a challenging and demanding environment. Training will be provided where necessary. As an IT Support Engineer / First Line and Second Line Help Desk Analyst you will join a busy service desk with a company that is a respected, established and growing, that develops, sells, and supports its own Social Housing Software along with a number of other complimentary third party applications throughout the entire UK. Having been in business for more than 35 years, the organisation is committed to providing a first class service to customers through employee development and progression. Through their Enhanced Support Service, the organisation also offers a complete outsourced IT solution covering all aspects of system support and administration. This provides staff with a fantastic opportunity to gain knowledge in all aspects of IT and offers a great deal of variety in a support role. As a successful candidate you will gain experience in areas such as: Supporting a highly successful Integrated Housing Management Software Routers, Firewalls and Virtual Private Networks Windows and Linux Server Administration Virtualisation and Cloud Technologies CANDIDATE REQUIREMENTS As an IT Support Engineer / First Line and Second Line Help Desk Analyst you will have the following skills, attributes and technical experience: Essential Dynamic and energetic personality High level of computer literacy Excellent communication skills Ability to work under pressure Desirable MS-Windows Operating Systems Linux Operating Systems Understanding of networking and TCP/IP Exchange or other email systems Exposure to Financial/Accounting Systems HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P11290 Full-time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Welwyn Garden City, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | http://www.awdo.co.uk

Role Responsibility The IT Security Operations Team are responsible for managing, maintaining and monitoring Selfridges IT security tooling, enforcing security policies and ensuring that the Selfridges estate is secure. Security incident response, including identification of infrastructure related security incidents. Assessing, investigating and remediating security vulnerabilities. Monitoring & auditing system access. Maintaining security risk register. Facilitating regular Penetration and Vulnerability testing with 3rd parties. Managing security remediation activity, internally and with 3rd parties. Investigating and Reporting on Data Loss Prevention alerts. Investigating and Reporting on Intrusion Detection and Prevention alerts. Maintaining a robust certificate and key management framework. Security audits. Developing, reviewing and implementing security tooling to enable policy enforcement. The Ideal Candidate The Ideal Candidate Personal Attributes/ Behavioural Skills Skilled in problem diagnosis and resolution. Excellent communication and interpersonal skills. Customer focused. Ability to work autonomously or collaboratively. Strong sense of ownership and ability to follow tasks through to completion. Broad functional and process knowledge. Strong analytical skills and decision-making skills. Excellent planning and organisation skills. Excellent business writing, presentation and facilitation skills. Qualifications/ Training Educated to degree level or similar (Security+). Knowledge of IT security best practices. Knowledge of hacking tactics & techniques. Knowledge of encryption technologies. Knowledge of ITIL v3 and experience of working in an ITIL environment. Experience Prior experience in a similar role or experience in a security adjacent role. Process and procedure experience (development and implementation). Experience of operating with a high level of autonomy and the ability to manage others to ensure delivery to agreed timescales, with a focus on resolution of support issues in a timely manner. Operational experience of security authentication and entitlement. Technical Skills Essential Product Knowledge: MS Windows, MacOS and RHEL operating systems – MS Exchange or O365. SPAM filter solutions. Intrusion detection/prevention systems (IDS/IPS). MS Active Directory. Secure gateway technologies. Content filtering solutions. Content delivery networks. Vulnerability management solutions. CrowdStrike endpoint protection / Microsoft security essentials. Understanding of security methodologies and countermeasures. Data loss prevention (DLP). Networking and firewalls. SIEM and threat detection tooling. Knowledge of PCI / NIST / GDPR. Desirable Product Knowledge: Zscaler. Mimecast. Cloudflare. Qualys. Palo Alto firewalls. AWS cloud security. – Single Sign On / Multi-Factor processes. Hacking tactics and techniques. This job is a brilliant opportunity to join a close-knit team who are incredibly passionate. If you’re looking to come into a new role and make a real impact, this will be perfect for you. About the Company Rewards and benefits Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working Generous annual leave that increases with length of service Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies Defined pension contribution scheme Generous bonus and/or commission scheme Enviable team member discount including sale previews and double discount days Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment Subsidised gym memberships A sustainable car salary sacrifice scheme (subject to eligibility criteria) Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance Access to a wide range of training programmes to help your career development Read on to find out how you can play your part in Reinventing Retail… Everyone is welcome Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. To ensure every feels welcome, we offer support at every stage of the application and interview process. Should you need it, please let your recruitment contact know and they will be more than happy to help. Our awards cabinet We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. Selfridges Salary Competitive plus benefits Job Reference selfridges/TP/315448/4670 Contract Type Permanent Closing Date 15 December, 2023 Job Category IT Location London, United Kingdom 15 November, 2023

Our team is looking for London based Software Development professional to work closely with a number of local business groups, as well as the global application support team. This is a great opportunity to work in a growing financial services support team and work closely with key business stakeholders to understand issues and provide solutions. What You’ll Do: Work closely with the business and global support team to comprehend technical and functional requirements, develop, QA, and implement business-driven requests, enhancements, and software upgrades. Provide support and maintenance of platforms owned by the team and prepare documentation on delivered solutions. Use your technical and business knowledge to help the team create and maintain acceptance criteria for user stories Help our Business Analysts by giving suggestions from a quality assurance perspective regarding user experience, possible performance issues, and future bugs. Look at improving our operating environment through the implementation of automation and monitoring, identifying and reducing risk Technologies You’ll work with: Java SQL AWS cloud Development tools – Git/Bamboo/JIRA/Bitbucket (Stash)/Cloudbees To succeed in this role, we think you should have: Strong experience in Java and SQL development Strong problem-solving skills with a focus on business outcomes Excellent analytical and problem-solving skills, including a demonstrable ability in troubleshooting and root cause analysis Ability to communicate problems and solutions effectively with both business and technical colleagues Ability to work in a cross-cultural and global team Passion for creativity and innovation In this role you will be able to see first-hand the positive impact your work has and how it supports revenue growth and operational efficiencies. We operate in a flat structure. The members of the team are encouraged to take ownership and accountability of their work, collaborating with senior members of the business to identify new opportunities. We encourage our team members to play multiple roles; from business analysis and requirements gathering to delivery and risk management. Through this process our team gains a better understanding of the process of product delivery and has an opportunity to develop different skills and explore different career paths. Having a Learning Mindset is a key value of our group and we support our staff by giving them access to a variety of learning resources and accreditation. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Corporate Strategy & Solutions, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. Our commitment to Diversity, Equity and Inclusion The diversity of our people is one of our greatest strengths. An inclusive and equitable workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of ‘empowering people to innovate and invest for a better future’, we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief. Joining Macquarie means you’ll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive. About Macquarie A career at Macquarie means you’ll have the opportunity to develop new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future. Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment. Job no: COG-973545 Work type: Permanent - Full time Location: London Category: Senior, Mid-senior, Technology Group: Corporate Operations Group Division: Technology Recruiter: Rob Evans Opening Date: 04/7/2023

Location London Disciplines Cloud, Infrastructure and Services Job types Contract Hybrid Working Inside IR35 Salary £249 - £250 per day Functions 2nd Line Support Desktop Engineer IT Support Support Engineer Seniority Leadership Job reference BBBH89896_1698682984 You will be joining well recognised global financial services company in a state-of-the-art, modern envrionment. Primarily Microsoft, Office365, Azure, ServiceNow, Intune and providing VIP Support both remotely and F2F across the business. Location: London (4/5 days a week on-site – flex once settled). Rate: £250 per day (inside IR35) Length: 6 months initial, likely 18-24 months. Your role as Desktop Support Engineer Providing high level of customer service through on-site technology support. Assist the team with ad hoc project work and training of new staff. Ensure that all tickets are logged and resolved in a timely and effective manner (according to defined SLAs). Determining and executing the appropriate technical response to customer issues. Evaluating problems and requests and selecting the most appropriate solution within corporate guidelines. Identify areas of potential improvement, highlight problems, and suggest solutions to ensure continuity of service delivery Complete the on-boarding and off-boarding processes for new joiners and leavers. Exposure to Intune, Active Directory, Windows 10, Office365, Teams, Citrix and ITIL. Ideally as Desktop Support Engineer You will have held an identical support role for 3+ years ideally within financial services. Confident with 2nd Line Support experience and eagerness to progress technical capabilities. Broad experience with PC/Laptop hardware, software, and mobile devices. Require personable individual, technical skills can be taught. Ability to liaise with VIPs. Sound interesting? Immediate start available. Please do apply directly for more detail.

We're looking for a Service Team Engineer to join our team in London as part of our Technology function. Key Responsibilities Resolving or fulfilling all incoming interactions from users in person, on the phone and via e-mail in a 70/30 Windows/Mac OS based environment Ensuring all interactions with users are logged and managed throughout the ticket lifecycle in line with the SLAs agreed with the organisation Managing on-site IT build rooms and the associated equipment including maintaining and repairing laptops as required Contributing to the meeting of key performance indicator metrics outlined by the UK Service Manager Building and configuring both Windows and Mac OS hardware through relevant automation platforms Handling inbound telephone calls to the Service Desk as required. Liaising with relevant 3rd line departments to resolve more complex technical issues where required Sharing knowledge with both technical members of staff and end users through the creation of documentation as per agreed templates Maintaining and developing own technical knowledge and skills through utilising online training platform Identifying and escalating repeat issues to increase first time fault resolution Delivering training to staff on core technologies such as Slack and G-Suite Supporting user audio/visual meetings and events in both office and off-site locations as required Enforcing all IT security policies, reporting any breaches or risks to the Security Management team appropriately Sharing responsibility of covering weekends on call with the rest of the team where needed. Your Experience Essential Relevant experience, working within a Service Desk environment Extremely personable, able to communicate effectively with users at all levels of the organisation via various communication methods Problem solver, demonstrate a logical approach to problem solving Genuinely enthusiastic, remaining positive in challenging situations Thirsty for knowledge, looking to develop and improve own skills Excellent communicator, able to present complex technology information clearly and concisely, adapting communication style as required Agile, able to react and adapt to varied situations in a calm and efficient manner Attention to detail, along with a focus on deliverables Team player, able to work effectively as part of a team which is spread out globally with varying workload and pressures Desirable Experience working in an enterprise IT environment ITIL v3 Foundation qualification Experience supporting Mac OS operating systems Familiarity with Technologies such as Fuze, AnyConnect VPN client, ServiceAnywhere ITSM tool, Slack, G-Suite (administration), Lenovo/Apple hardware, Papercut, Sophos Web Protection Experience delivering IT support to senior members of staff within a large scale organisation What We Offer Our benefits package incorporates what we’re passionate about – unlocking your future, overall well-being and sustainability – whilst giving you control over your benefits. 25 days of holiday per year - with an option to buy/ sell upto 5 days Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme Employee assistance programme, season ticket loans and cycle to work scheme Volunteering opportunities and charitable giving options Great learning and development opportunities. Inclusive Workforce At Ascential, our goal is to create a culture where individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all Ascential people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you. For more information on our culture, visit Ascential.com. About Ascential Ascential is a specialist, global, information company that helps the world’s most ambitious businesses win in the digital economy. Want More Info? Find out more on what our people say: Ascential YouTube Channel If we inspire you, why not join and inspire us?

Type Permanent - Full Time Location London Job Role Information Technology About Withersworldwide A law firm focused on people and collaboration. For the past 125 years, Withers has supported some of the world's most remarkable people and organisations at defining moments in their lives. We are the only international law firm focused on successful individuals and private capital, working closely with founders, investors and family offices. We also advise governments, charities, global brands and start-ups of all shapes and sizes. Many of our clients are shaping the future and creating solutions to tackle many of the world's problems. It makes for a fascinating and challenging practice. Our role is to get to know each individual client, find out where they want to be, and help them to get there – whether they are building a business, looking after their family, involved in a complex dispute or protecting their finances for the future. To meet their unique needs we are exceptionally collaborative, working together across teams and time zones. We are agile, focusing on strategy rather than rigid ideas and traditional hierarchy. It is a truly flexible working culture that puts people first. Join us to be part of a team that is always looking to the future. Where initiative, big ideas and bold moves are always encouraged. Where you can truly be yourself. What are we looking for? We are looking for an experienced technical systems analyst who has strong messaging expertise to support the firms communications platforms. The position will primarily be involved in the day-to-day operation of the firms messaging systems. The person must also be able to perform generalist administration across the firms systems and work with 3rd party vendors for troubleshooting when required. The ideal candidate must be passionate about technology, solution driven and enjoy collaborating as part of a larger team. The candidate must have strong expertise across a wide array of Infrastructure platforms, specialising as a subject matter expert in a number of these. The role will include operational support and maintenance, as well as project related work streams. The candidate will need to be comfortable taking on this mixture of responsibilities, which will vary between design, implementation and operational tasks. The candidate should be comfortable raising risks, recommending improvements, contributing to strategy, building mandates and architecting new solutions aligned to our overall Infrastructure strategy. They will be taking a technical lead on work steams and must have the interpersonal skills required to engage with technical and non-technical stake holders. The candidate needs to be a technologist with a genuine passion and enthusiasm for what they do. A high level of personal organisation and professionalism is required, together with a proactive attitude and an ability to work under pressure to tight deadlines. The candidate must be able to manage their own day to day workload, advising the Global IT Infrastructure Manager as to risks and recommendations. The individual will work in our London office as part of the Global Systems Team. The Global Systems Team is located in London and is responsible for supporting and maintaining the firm's technology across geographical regions. The Global Systems Team is split into six functional but collaborative groups – Infrastructure, Applications, Development, Solution Architecture, Testing and Change and Release. The infrastructure team are responsible for supporting the firm's global Infrastructure platforms and services, including but not limited to Windows Server operating systems, Active Directory Services, messaging, Co-Lo, virtualisation, compute, storage, backup, networking, cloud, Microsoft 365, unified communications and security. This is a global role with responsibilities across Europe, Asia-pacific and the United States. The role will require international travel to our regional offices and datacentres as projects demand. The priority for all IT activity is to maintain the highest levels of stability and reliability in the services delivered. This role requires experience of working in a medium to large multi-site professional services organisation. Strong written and verbal communication skills are required with the ability to work with a wide range of people including vendors, project managers, technologists, legal staff, partners, secretaries and other support staff. A very high level of personal organisation and professionalism is required, together with a 'can-do' attitude and an ability to work to tight deadlines and under pressure. The candidate must be able to manage their own day to day workload as well as long term initiatives. This person must inspire a positive work environment and help champion quality, innovation, teamwork, and service to the business. Technical experience required 3-5 years in a technical support role or messaging SME Industry recognised technical qualifications or degree educated Unified Communications / Messaging / Collaboration technical background Expert knowledge in Office 365 (Exchange, Teams, Intune), Mimecast, MDM platforms and mobile computing technologies and devices Strong practical understanding of IT security, patching, compliance and best practices. Good knowledge of Virtual technologies such as VMware and storage solutions Ability to support backend platforms such as Windows-based Servers and appliances Experience architecting and implementing technical solutions. Proven 3rd line troubleshooting skills and the ability to manage a call queue proactively Excellent customer service Experience of working in a ITIL-based support environment and with Help Desk systems such as TopDesk Areas of focus and responsibilities Identifying, documenting and undertaking maintenance and administration processes on systems infrastructure globally, with particular emphasis messaging systems Be a technical resource for projects run by the Project Management Office. Produce and maintain technical documentation and articles for the knowledge base. Progress projects and tasks on time and to budget Monitor the team queue in the Help Desk call-logging system to ensure incidents, service requests and problems are managed in a timely manner 3rd line support of all systems, ensuring that the highest levels of stability and reliability are maintained Correctly diagnose software and hardware faults and liaise with 3rd party engineers where needed. Incidents should be actioned within agreed timescales and monitored to resolution Provide technical assistance and know-how to the test and release process. Working closely with wider System team and 3rd party vendors Identify, document and undertake maintenance and administration processes on systems globally, with particular emphasis on messaging and unified communications technology Maintain technical leadership in assigned technologies, and ensure that responsibilities for key technologies are appropriately allocated and understood by colleagues Develop, present and implement proposals to improve systems and infrastructure Working with the manager, ensure that support contracts are in place for all systems and appropriate support, backup and capacity procedures are in place and documented Assist with infrastructure / server support and patching Identify major support incidents and liaise with support teams, following the Major Incident process. Inform the Manager and IT Management of any escalating support issues in order that they may be resolved within reasonable time scales Establish and maintain contact with colleagues in all offices to ensure that a consistent approach is being adopted across the firm Continually maintain and expand strong working knowledge of current Firm-supported and future technologies to provide technically accurate solutions to end-users Actively knowledge share and work with service desk staff to empower 1/2nd line Creating scripts / tools / app's to improve support processes Ensure that the housekeeping and administration of systems are carried out in accordance with the firm's policies and procedures Adhere fully to the Change and Release management processes Adhere fully to the Problem management process and to the investigation of the root cause of outages Ensure security is maintained in line with the Firm’s security standards Contribute to the IT Risk register to identify and manage operational risks and work to eliminate areas of vulnerability Occasional assistance with cover for the EU/Asia IT Help Desk and US IT Help Desk telephones The Essentials 9.30am to 5.30pm core hours but flexibility is a must 8am to 4pm early shift is in place. It rotates every 4-5 weeks 24/7 on call rota is in place. It rotates every 4-5 weeks Agile working environment split between the London office and home You must have a home office area and suitable equipment to work comfortably and efficiently 12 weeks' probation period 12 weeks’ notice period Flexible benefits package including pension, private medical, season ticket loan, subsidised gym memberships, lifestyle discount scheme, on site cafà plus more Information for Recruitment Agencies Withersworldwide endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, Withersworldwide operates a preferred supplier list and will not be accepting unsolicited applications from non-PSL agencies for this role. Equal Opportunities Employment Statement It is the policy of Withersworldwide to provide equal opportunities for all employees in relation to recruitment, training and promotion. Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality and ethnic and national origin), religion or belief, sex or sexual orientation.

Work Type Contract Salary/Rate Negotiable Remote Work No IR35 Status Outside IR35 Location: London Piccadilly 3/4 days per week Salary/Rate: £200 per day Start Date: November 20th Job Type: Contract IT Service Desk Engineer will work as part of the Technical Support teams to monitor the call logging system, addressing walk-up and telephone support requests and react to various alerting and monitoring systems. Experience of day to day support of below areas - retail/hospitality POS desktop server cloud applications as well as desktop, mobile POS hardware. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.

On average it takes 5 minutes to apply for this role. Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you unique! Our global customer base is exploding and we need your skills to support us on this exciting journey! Don’t look back and submit your application before the opportunity passes you by.. Department: Technology Reporting to: Service Desk Team Lead Team: Service Delivery The Team: We provide desktop and application support in a fast and dynamic industry. As a client-facing team, we build relationships with internal stakeholders and constantly seek to make their jobs that much easier. If you’re diligent and focused on adding business value then we want you on our team. Our big priority is continual service improvement, measured using SLAs, KPIs and feedback. Customer welfare is forever at the forefront of our strategy at Betway. We want to ensure all of our customers enjoy our products in a safe and responsible gambling environment. Purpose of the role: The Service Desk Engineer will provide 2nd line end user support across the business with a strong focus on customer services. They will focus on resolving Incidents whilst keeping the customer informed at all times, and within agreed Service Level Agreements. They will follow ITIL best practices and processes as defined by the Service Desk Team Lead. The successful candidate will have a technical background and will have a proven track record of providing outstanding customer service. Key Responsibilities & Accountabilities: The Service Desk Engineer position will involve the following areas of responsibility: Act as a point of contact for Incidents and Service Requests for the end-users within the business. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users Resolving Incidents within agreed SLAs. Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritize customer problems and complaints. Completing desktop builds and deploying software. Work autonomously using JIRA Service Desk. Provide professional, high-quality, reliable and friendly customer services to all end-users within the business. Provide all required documentation including standards, configurations and diagrams Provide knowledge transfer of Service Desk Analysts Knowledge of Mac OS and enterprise experience with supporting Mac devices with JAMF. Act as a point of escalation in the event the Service Desk Team lead is unavailable. Applying creative problem-solving techniques to identify the source of problems; while at the same time keeping the end-users and colleagues aware of every step along the way via the ticketing system & direct communication. Proposing, documenting and implementing enhancements that will improve the performance and reliability of our Microsoft 365 Tenant and other cloud tools. Be part of an on-call out-of-hours support team. This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives. You will have (Essential skills): Experience working in a technical end-user facing 2nd line support role. Experience with an ITSM ticket management system to manage all incidents and requests. Proficient in ticket triage and escalation processes to 3rd line resolution teams. Experience with Exchange Administration (email accounts, distribution list, shared mailboxes, resource mailboxes, etc...). Experience providing support to remote users over the phone. Strong technical knowledge with: Windows 10, Office 365, Active Directory and VPN. Experience with Office 365 Administration – preferably in a hybrid exchange environment. Experience with Mobile Device Management solutions. Microsoft certified. All behavioural competencies are also essential It would be a bonus if you also had (Desirable skills): Experience with Reporting and Trend Analysis. Experience with Video Conferencing Units (e.g. Polycom, Logitech). Experience providing end user Mac OS support in a Windows Domain environment. ITIL certified. Experience with Intune. Behavioural Competencies: Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. These competencies are Adaptability, Ownership & Accountability, Initiating Action, Resilience, Customer Orientation, Integrity and Innovation A strong focus on customer services. Excellent communication skills (written and verbal). Analytical and numerical skills. Proactively gets involved with both desk duties and manual tasks. Willingness to learn.Self-starter with initiative. Attention to detail. Perseverance and the ability to drive projects to completion. Patient and calm under pressure. Enjoy working with a team. Our Perks: Flexible working Discretionary bonus Competitive package Great social and charity events Health and well being weeks Free fruit and a heavily discounted Barista Tickets to events via sponsorships etc Season Ticket Loan Win Technologies (UK) Limited provides support services to Betway and is a proud member of the Betway Group Should you not hear from us within 2 weeks, please assume your application has not been successful.

This Network Engineer will be joining a team of 4, within this team the successful candidate will report into the Senior Network Engineer. This team is overseen by the Head of Operations, this role will encompass the following but not limited too:Design and implement functional network infrastructure with assistance from a supportive team. Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure.Analyse network traffic and provide capacity planning solutions.Monitor network performance and integrity.Support NOC BAU, acting as an escalation point and providing training where needed. Maintain complete technical documentation.Liaise with almost all departments of the business and provide assistance and network solutions.Attend SWAT calls with senior external customers. Assist of major project work. Suggest improvements to network performance, capacity, and scalabilityEnsure data security through access controls, backups, and firewalls. A successful Network Engineer should have:A CCNA/CCNP qualification or relevant experience. Proven experience in a network engineer role.Great customer service with the willingness to go the extra mile.Ability to work independently as well as in conjunction with a team. A passion for network infrastructure partnered with a driven and ambitious attitude. Hands-on experience in networking, routing, and switching (e.g. Subnet masks, SD-WAN, IPSec, WAN/LAN technologies)Excellent knowledge of best practices around management, control, and monitoring of server infrastructureExperience with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolutionAbility to set up and configure server hardwareDesirables: - Experience with PCI-DSS.- Examples of previous network solution project work. - Stakeholder management and experience with external customers. If you are passionate about Network infrastructure and have some relevant experience please apply! The network solutions that are provided are simple, with ease of implementation.

As a Hands-on Engineer, the following skills are expected on a daily basis:Daily monitoring - DatadogCertificates managementDaily MonitoringCluster healthAPI health - Response time & Wakeup timeIdentify improvement opportunitiesOptimise license useMonitor 3rd parties performancesDaily Analysis:Daily contact with client IT to investigate customer's origination/servicing queriesProvides business data needed for confirming or investigating customers statusesEnsure status updates issues are kept to an absolute minimumReplay correction updates sent by vendors on APIIncident Management:Perform the role of Major Incident ControllerProduce the Post Incident ReviewRoot Cause analysisEnsure improvements are loggedEnsure improvements are implementedService restoration, implementing long term or short term solutionsDevelopmentDevelop and implement bug fixesBe part of the Dev team and implement L2 storiesMaintenance and components upgradesJAMDocument activities an L1 3rd party can be performingEnsure shift left is progressingSoft skills:- Capacity to identify potential risks and bring awareness to stakeholders- Good oral and written communication for documentation and technical workshops- Engage with people with varying level of technical skill- Problem solver mindset- Team playerAs an Azure Application specialist, with strong cloud competences, you'll be responsible for the availability of the platform and its improvements as a level 2/3 engineer.You have strong Azure competences, and ideally have exposure working with another cloud provider. You will have a strong understanding of incident management and P1-P5 protocols.You have a strong security sensibility and always think "shift left" and collaborate with Security Team, with strong experience on deployment automation (application and infrastructure deployment)Expected Certifications are as follows:- As a key contributor in a Cloud environment, a certain level of credential is required:- Azure Administrator Associate

This role requires someone who will be strongly focused on Azure cloud, but will have a good understanding of, and ability to maintain, on premise infrastructure. The team cover all aspects of infrastructure from the network layer, storage, hypervisor layer, database and server operating systems (Windows and RHEL).This individual will be responsible for the on-premise and cloud based operations for the bank. Being heavily involved with Cloud Migrations projects and have a track record of Azure cloud implementations.You will need to have:Experience with containerization technologies such as Docker and Kubernetes.Knowledge of infrastructure as code (IaC) concepts and practicesFamiliarity with monitoring and logging tools such as Azure Monitor, Azure Log AnalyticsUnderstanding of microservices architecture and distributed systemsFamiliarity with compliance standards such as GDPR, HIPAA, and SOC 2Azure DevOps Engineer ExpertProven experience of on-prem to Azure cloud migrations as an Azure Administrator, DevOps Engineer, or similar roleExcellent communication skills - verbal and writeen communication Main skills to possess:Proven experience of on-prem to Azure cloud migrations as an Azure Administrator, DevOps Engineer, or similar roleIn-depth knowledge of Azure services, including virtual machines, databases, networking, and securityHands-on experience with automation tools such as PowerShell, Azure CLI, ARM templates, and TerraformProficiency in configuring and managing CI/CD pipelines using Azure DevOps, Jenkins, or similar platformsStrong understanding of DevOps principles, agile methodologies, and software development lifecycle (SDLC)Excellent problem-solving skills and attention to detailDocument infrastructure configurations, processes, and procedures to facilitate knowledge sharing and troubleshootingEffective communication and collaboration skillsAzure certifications such as Azure Administrator Associate (AZ104)Soft Skills:Excellent communication - both written and verbal Be a team playerBe able to share knowledge and mentor team members