Overview of salaries statistics of the profession "Service Engineer in UK"

The Multi-Skilled Maintenance Engineer will be contracted to panama shifts but currently working days. They will be responsible for:HSHE compliance - departmental, contractor, assets and audit.Technical Leadership - establishing electrical protocols and specification for siteIntroduction of tools, processes and KPI's to monitor delivery of effective electrical serviceFault diagnosis and correction in a timely mannerDesign and specification of control systems / instrumentationDelivering machine performance improvement projectsEliminating repetitive faults through design changesSupport the development of Cell MSO's with complex fault diagnosis.Identifying and introducing new technology, including liaising with equipment suppliers, specifications and acceptanceWorking with others as part of project team Working with suppliersImplementing technical improvement to machine performance through design changesSite 'expert' in instrumentation and controlsHigh level fault diagnosis / repair in a timely mannerEffective Quality management systems, drawings, specifications, procedures.High awareness of technology changes - evaluating and introducing new technology into the business.Systems knowledge managementAchievement of machine/equipment availability to targetAchievement of annual objectives, cost savings Project management within timescales and budget Adherence to Asset Care program audits and reporting effectiveness of results Internal HSHEQ audit compliance ISO900 and ISO14001 audit compliance The successful Multi-Skilled Maintenace Engineer:Educated to ONC standard electrical/electronics with minimum of 5 years experience in an FMCG environment.17th Edition Electrical Regulations.Able to fault find on PLC systems.PAT Testing experience.PC literate in Microsoft office and Auto-CadGood understanding of Guard circuit designSound knowledge of motors and control systemsDemonstrate knowledge of temperature control systemKnowledge of Electrical standards and best practicesExperience of training and coaching peopleExperience of using lean manufacturing techniques e.g. Fault finding

This Global Pharmaceutical Services provider are looking for a Data Engineer to work within their growing Business Intelligence technical service function. You will be supporting the technical development of their cloud data platforms, offering the options for near real time process reporting solutions. You will work on designing and developing their company data acquisition strategy allowing for near real time process reporting and full support of contractual reporting to customers.Key Responsibilities:Monitor and maintain ETL processes to ensure the continuation of an accurate data reporting platform for the business.Explore solutions for optimising the performance of the strategic data platform pipelines, following development design principlesDevelop and scale the cloud data platforms utilising CI / CD pipelines and Terraform.Help identify and implement the approach to data modelling our business processes in a manner that allows for agile implementation and improvement.Technical implementation of process protocols, quality measures and outcome definitions that allow us to use our data as Real-World evidence.Work with the analytics team to understand and build solutions that combine internal insight, patient outcomes, and external data feeds - creating an opportunity to explore big data and machine learning algorithms.Support the implementation of the security controls that ensure patient data privacy and full compliance with the Data Protection Act / GDPRHelp develop and implement the strategic data platform for insights including support to NHS National KPIs and standard operational/financial reporting, Standard Pharma Offerings, Bespoke Customer Solutions, Commercial/Financial Analytics/Planning and Internal Self-Service reporting.Identify key processes where BI can link our business operations with our patients.Help develop and implement the data acquisition strategy ensuring that data is available when needed, accurate and understood.Key Technical Skills required:Extensive experience of working with Azure data platform technologies including Data Lake gen 2, Synapse, Analysis Services, Power BIExtensive experience of working with Azure Data Factory & DatabricksExtensive SQL knowledge (Microsoft SQL Server 2005+) and experience working with relational databases, query authoring (T-SQL)Microsoft SQL server Integrated Services (SSIS) including ETL/ELTL design and development experience.Microsoft DevOps source control software and development lifecycle softwareDeveloping and maintaining objects within Data Warehouses / Lakehouses.Experience of working with business data domains / data as a product (Data Mesh).Metadata management / Data qualityExtensive experience of working with Azure data platform technologies including Data Lake gen 2, Synapse, Analysis Services, Power BIExtensive experience of working with Azure Data Factory & DatabricksExtensive SQL knowledge (Microsoft SQL Server 2005+) and experience working with relational databases, query authoring (T-SQL)Microsoft SQL server Integrated Services (SSIS) including ETL/ELTL design and development experience.Microsoft DevOps source control software and development lifecycle softwareDeveloping and maintaining objects within Data Warehouses / Lakehouses.Experience of working with business data domains / data as a product (Data Mesh).Metadata management / Data quality

Working a 24/7, Panama shift pattern whilst portraying best endeavour to respond to call outs and availability for potential overtime as required in line with the remit of the post.Liaise with and support the Engineering Manager, Operators, and Team Leaders to ensure the maintenance of all assets and good inter-department relations and communications.To be a key member during department and business audits and ensure the Engineering department comply with any recommendations.Be proactive in predicting, detecting, reporting, and diagnosing potential and existing software, electrical and mechanical problems on all equipment to identify issues and faults, solve problems, and increase the reliability, availability, and utilisation of the plant.Maintain factory services in excellent order, utilise 5S system, and ensure housekeeping is kept to the highest standard in all areas of responsibility for the Engineering Dept. The successful Multi Skilled Engineer will be a qualified Engineer with demonstrable experience in repairing and improving Manufacturing Machinery. They will possess a range of the following:Conscientious, motivated individual with an enquiring mind, who can contribute to the continuous improvement of the engineering function.Possess a recognised electrical and/or mechanical engineering qualification to HNC/HND Level or equivalent level of qualifications and/or experience. AND/ OR Apprentice trained in Mechanical or Electrical EngineeringProven pneumatic, hydraulic, mechanical, and electrical knowledge including PLCs, three phase, inverters, control panels, sensors.Knowledge of CMMS software or alternatives.Experience in writing SOPs/Method statements and conducting formal Risk Assessments.Desirable - IOSH/NEBOSH QualificationsDesirable - Experience of Fault-Finding PLC Systems knowledge

Our client, Timeless IMS, has evolved over the last fifteen years from being an IT support company, supporting both single homes to large multi-site corporations offering Intelligent Managed Solutions across four key areas of technology; Intelligence, People, Security and Cloud.They are currently recruiting a Senior Technical Support Engineer.As the successful candidate:You will be responsible for managing and growing a technical team delivering first-class telephone, remote and on-site support to our customers across varying sectors. You will also be expected to complete project work in a team and independently to strict deadlines. You will resolve incidents using Autotask Service ticketing software. You will be required to monitor, manage, and contribute to the operation of our advanced RMM software.You will have several tasksPrimary, you will manage and grow their small technical support team and provide 1st to 3rd line technical support and onsite project work for their clients within set SLAs; this includes (but is not limited to):Monitor and analyse Service Desk performance metrics, identifying areas for improvement and implementing appropriate measures.Work alongside the operations manager to grow and develop the Technical TeamWork alongside the sales department with pre and post sales queries.Manage and train technical staff and outsourced helpdesk.Respond to Client service requests by providing remote desktop and server support within support agreement targets (SLAs)Support Microsoft 365 issues and change requests.Create and maintain requests in our ticketing system raised by the customer via telephone and email.Manage own daily schedule by working through the service board and monitor, categorise, and setting the priority of incoming ticketsCommunication with customers required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesTroubleshoot and resolve issues with Microsoft / MacOS operating systemsProactively review alerts originating from customer infrastructureAdminister and support on-premises/Azure Active DirectoryBuild and configuration of both physical and virtual machinesProvide networking support for routers, switches, firewalls, wireless access pointsMonitor and manage security software and cloud tools (Microsoft 365/Watchguard)Backup creation and administrationPerform preventative maintenance activitiesMaintain our documentation systemEscalation of tickets to the relevant persons or team as necessaryKeep customers regularly updated, both via our ticketing system and telephoneSupporting Project Managers with the preparation and delivery of projectsComplete project tickets and phases as assignedMake sure new/pending tickets do not exceed our SLA by picking up unassigned ticketsVisit customer premises when necessaryStay up to date with advances in technologyPlace of WorkOffice Based Ashford, SurreyHours of WorkMonday to Friday (8:30 to 5:30 with 1-hour lunch)Out-of-hours support (when required)SkillsAll candidates must have the following knowledge to an excellent level of the following skills and at least four years of experience in a similar role.Desktop and server hardwareMicrosoft Windows 10/11Microsoft Office desktop apps (to the latest version)macOS (to the latest version)Microsoft 365, including Exchange, SharePoint, OneDrive, Teams and AzureSwitches and firewallsNetworking knowledge (TCP/IP, DNS, DHCP and VPN)Use and management of RMM softwareNetwork Security (Watchguard experience Preferable)DesirableExperience with building and/or maintaining a Service DeskAdvanced networking (VLANs etc.)Active Directory / Azure Active DirectoryMicrosoft Windows ServerMulti-Factor AuthenticationCyber Essentials understanding and complianceEndpoint ProtectionPersonal SkillsClear and fluent English (written and spoken)Excellent customer service and communication skillsAbility to manage and prioritise tasksTimekeeping and time managementWork as a team and independentlySelf-motivated, resourceful, and keen to learn and share knowledgeAbility to lead by example - developing and maintaining a respectful and inclusive working environmentAbility to plan, organise and adapt to changing job tasks within own roleStrong analytical, logical, and troubleshooting skillsStrong efficiency skills, with the ability to multi-task in a fast pasted environmentFlexible approach to working hoursQualificationsAt least four years of experience in a similar role (essential)CompTIA A+/Network+/Security+ (desirable)ITIL Foundation (desirable)Salary: Neg depending on experience

Conducting regular on-site inspections of hydraulic and pneumatic systems.Performing preventive maintenance on the systems to ensure reliability.Executing timely repairs and replacements of faulty components to minimise downtime.Implementing effective troubleshooting strategies to resolve operational problems.Recommending and implementing improvements to enhance system performance.Collaborating with engineering teams to execute upgrades and modernisation projects.Being on-call to respond promptly to emergency breakdowns.Maintaining accurate records of system maintenance activities and repairs and creating detailed reports on the condition and performance of fluid power systems.Offering technical support and guidance to maintenance teams as needed.Demonstrated expertise in maintaining, repairing, and installing fluid power systems, including compressed air and hydraulic components.Proven ability to work efficiently on customer sites and providing effective solutions.Willingness to travel to customer locations as needed, with flexibility to respond to service calls promptly.Strong commitment to adhering to RAMS and health and safety requirements, ensuring a secure working environment for both yourself and others.Effective communication with customers, project managers, and team members to convey technical information and ensure a collaborative working relationship.

Conducting regular on-site inspections of hydraulic and pneumatic systems.Performing preventive maintenance on the systems to ensure reliability.Executing timely repairs and replacements of faulty components to minimise downtime.Implementing effective troubleshooting strategies to resolve operational problems.Recommending and implementing improvements to enhance system performance.Collaborating with engineering teams to execute upgrades and modernisation projects.Being on-call to respond promptly to emergency breakdowns.Maintaining accurate records of system maintenance activities and repairs and creating detailed reports on the condition and performance of fluid power systems.Offering technical support and guidance to maintenance teams as needed.Demonstrated expertise in maintaining, repairing, and installing fluid power systems, including compressed air and hydraulic components.Proven ability to work efficiently on customer sites and providing effective solutions.Willingness to travel to customer locations as needed, with flexibility to respond to service calls promptly.Strong commitment to adhering to RAMS and health and safety requirements, ensuring a secure working environment for both yourself and others.Effective communication with customers, project managers, and team members to convey technical information and ensure a collaborative working relationship.

Conducting regular on-site inspections of hydraulic and pneumatic systems.Performing preventive maintenance on the systems to ensure reliability.Executing timely repairs and replacements of faulty components to minimise downtime.Implementing effective troubleshooting strategies to resolve operational problems.Recommending and implementing improvements to enhance system performance.Collaborating with engineering teams to execute upgrades and modernisation projects.Being on-call to respond promptly to emergency breakdowns.Maintaining accurate records of system maintenance activities and repairs and creating detailed reports on the condition and performance of fluid power systems.Offering technical support and guidance to maintenance teams as needed.Demonstrated expertise in maintaining, repairing, and installing fluid power systems, including compressed air and hydraulic components.Proven ability to work efficiently on customer sites and providing effective solutions.Willingness to travel to customer locations as needed, with flexibility to respond to service calls promptly.Strong commitment to adhering to RAMS and health and safety requirements, ensuring a secure working environment for both yourself and others.Effective communication with customers, project managers, and team members to convey technical information and ensure a collaborative working relationship.

Conducting regular on-site inspections of hydraulic and pneumatic systems.Performing preventive maintenance on the systems to ensure reliability.Executing timely repairs and replacements of faulty components to minimise downtime.Implementing effective troubleshooting strategies to resolve operational problems.Recommending and implementing improvements to enhance system performance.Collaborating with engineering teams to execute upgrades and modernisation projects.Being on-call to respond promptly to emergency breakdowns.Maintaining accurate records of system maintenance activities and repairs and creating detailed reports on the condition and performance of fluid power systems.Offering technical support and guidance to maintenance teams as needed.Demonstrated expertise in maintaining, repairing, and installing fluid power systems, including compressed air and hydraulic components.Proven ability to work efficiently on customer sites and providing effective solutions.Willingness to travel to customer locations as needed, with flexibility to respond to service calls promptly.Strong commitment to adhering to RAMS and health and safety requirements, ensuring a secure working environment for both yourself and others.Effective communication with customers, project managers, and team members to convey technical information and ensure a collaborative working relationship.

Role: Service Desk Analyst Salary: £25,000 - £27,000/yr plus benefits Job Location: Chorley/Wrexham About the role Come join our thriving Service Desk at Elite Group. We are looking for a technical expert with a strong focus on client service, outstanding communication skills, and the ability to excel both as an individual contributor and as a collaborative team member. Your role will encompass responding to customer support requests, troubleshooting IT problems, and performing basic system administration tasks both remotely and on-site. In this fast-paced position, you'll play a crucial role in ensuring the smooth operation of our service desk, contributing to the exceptional customer experience Elite is renowned for. A day in the life of a Service Desk Analyst at Elite looks a little like this: Provide technical support to clients via phone, email, or remote desktop tools. Diagnose and resolve hardware, software, and network issues for clients. Monitor and maintain clients' IT infrastructure, including servers, switches, routers, and firewalls. Perform routine maintenance tasks such as software updates, security patches, and system backups. Ensure that client systems are up-to-date with the latest security patches and updates. Collaborate with 1st line support teams and, when necessary, escalate issues to 3rd line engineers or vendors. Role requirements A customer-centric approach to providing support, ensuring end-users receive a positive experience. Strong verbal and written communication skills to interact effectively with end-users and team members. Strong problem-solving skills to diagnose and resolve hardware and software issues quickly. Effective time management and prioritisation skills to handle multiple support requests efficiently. Strong relationship building skills for collaboration with colleagues in IT and other departments to resolve complex issues or implement projects. Excellent attention to detail to ensure the information being shared is always accurate, reliable, and right the first time. Here’s why you’ll love it at Elite Our vision is to be the leading sustainable Managed Services Provider (MSP) delivering world class Customer Experience (CX) and Digital Transformation solutions. And, when it comes to support, we are always looking for new ways to help our team grow and develop. Our values allow us to nurture a supportive company culture and retain a dedicated workforce through valuing our team’s hard work, empowering each other to do our best, whilst staying humble and having compassion. We will invest in your learning and celebrate your successes by recognising and rewarding your hard work. Some of our company benefits include: 25 days holiday + bank holidays + 1 volunteering day Your Birthday off Hybrid working Enhanced Maternity & Paternity Leave Employee loyalty rewards Accredited Investors in People organisation Regular company events Plenty of scope for progression and opportunities for training – technical and management Achievement celebrations & rewards Medical schemes and cycle-to-work initiatives Mental wellbeing and financial wellbeing support Check out our careers hub for more info on our benefits! #WeAreElite Job Overview Job Title Service Desk Analyst Job Reference OSSD05 Employment Type Permanent Industry IT and Internet Location Chorley, Lancashire Date Posted 6 days ago Contact Details Job Reference OSSD05 Name Elite Group Email [email protected] Phone 07900741750

The Network Engineer role is a hybrid working position, working within the Network Engineering team, our Network Engineers are responsible for building, operating, maintaining and routine deployment of the core IP, transit and peering, distribution, access, datacentre and exchange networks. Part of your responsibilities will be participation in a 24×7 call-out rota (after the qualifying period).Key Responsibilities: Network Engineer will proactively monitor the status, utilisation, performance and availability of our network and network services. Carry out pre-defined expansion plans to our network to ensure the continuing availability, performance and capacity of our network and network services. Carry out pre-defined config changes to our network to support the continuing expansion of user growth and service changes to our network. Carry out routine network deployments, supporting the company’s exchange rollout plans. Carry out timely patching and upgrades according to the maintenance schedule or in response to incidents. Network Engineer will carry out scheduled testing that verifies security and failover mechanisms on our services, ensuring that recovery procedures are kept up to date and understood by the team. Completion of complex implementation plans. Completion of LLD and POC/Lab testing. Deliver planned changes and improvements to our live environments in line with our change management process, ensuring they have gone through an effective peer review and testing process prior to implementation. Respond (with a sense of urgency) to faults, alerts, escalations and change requests on our network. Protect the security of our services and data.Experience: Network Engineer must have experience working in an ISP, Telco or other Managed Services environment Familiar with working in Data Centre and Openreach Exchange environments.Technical Skills – Essential Working towards CCNP/JNCIS or equivalent level of knowledge Experience in working with large-scale ISP network technologies at all layers: MPLS, IPv4/IPv6, ISIS, BGP, QOS, OSPF, NAT, VLAN, STP, VRRP/HSRP, and Optical networking. Experience in working with large-scale ISP access services: Ethernet access, Broadband (BNG, L2TP, PPP), IP-VPN (L2 & L3), VoIP, FTTX Experience with one or more of the following hardware vendors: Juniper, Ericsson, Arista, and Cisco. Network management: SNMP, OpenNMS, Nagios, MRTG, Cacti, U2000, NetBox Experience working with firewalls,managed switches, routers and switches. Writing LLDs and Implementation plans for non-routine work, for yourself or others to implementJob Types: Permanent, Full-timeSalary: £45,000.00 per yearBenefits: Work from homeSchedule: Monday to FridayWork Location: In person

At CTS we deliver IT services dedicated to the legal sector covering IT strategy, technology platforms, cyber protection and managed services. Our reputation is built from our passionate commitment to delivering service excellence with integrity. We invest in our team and in creating an inclusive culture that rewards ambition and encourages freedom to think. We are recruiting 2nd Line Service Desk Engineers to join our expanding team based In Daresbury. Responsibilities As a second Line Service Desk Engineer at CTS you will provide robust service delivery to our clients in a dynamic environment, you will Ensure that the third-party applications are installed and run effectively and efficiently across customer platforms. You will also: Take ownership of Queue Management Provide second-level support to clients, resolving tickets in a professional and timely manner. Overseeing daily technical operations. Manage all escalation requests from within the service desk. Support colleagues with any technical assistance. Support service desk with ticket assignment and priority. Essential Criteria. You will be a natural problem solver, with great attention to detail. You will have an eye for spotting opportunities to refine and improve processes and the ability to communicate effectively with clients and third parties both face-to-face and over the phone, in a friendly and highly confident manner. you will need to troubleshoot and resolve issues relating to the below tech: Microsoft Office 365 Exchange Online, OneDrive, SharePoint Online Windows 8.1 and later Windows Server 2012 R2 and later Microsoft Exchange 2013 and later Email security products, e.g. Mimecast / MessageLabs Networking knowledge covering LAN/WAN technology fundamentals Citrix XenDesktop 7.15 and later (administration, user support) Experience in these technologies is not essential, but would be an advantage: Microsoft Server/Client OS and/or Office 365 Certifications are advantageous but technical ability and aptitude for problem-solving is of higher value Active Directory including knowledge of DNS, DHCP, Group Policy Remote Monitoring and Management What we can offer you. Annual salary: Up to £37,500 PA DOE + OTE Hybrid working 37.5 hours per week, Monday-Friday 25 days holiday + Bank Holidays + your birthday off + buy/sell 5 days Enrolment in our Company Pension Scheme Life Assurance Wellbeing programme including an Employee Assistance Programme Instant access to our Benefit Hub

Company Description Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We have a comprehensive portfolio of technology products and services that gives our partners the competitive advantage to build bigger and more successful businesses by providing their customers with the best solutions and customer experience possible. We value diversity and inclusivity above all else, creating an environment where our team members can be their whole selves, every day. We believe that by embracing different perspectives and backgrounds, we can truly make a difference and shape a better future. Are you ready to join us in our mission to supercharge UK business growth through technology enablement? Job Description Salary: £21,500 - £25,000 p.a. DOE Location: North-West England - Hybrid working (minimum of 3 days in our Nelson office) About the Team Forming part of the wider Support department, the Service Desk team are our primary contact point for all partner’s engagements with support. The team are responsible for providing first class support interaction through multiple communication mediums including: telephony, eChat, and case management. The team’s primary objective is to resolve cases at first touch and where not possible, to ensure adequate triage is completed before the case is passed to 1st line support engineers. About the Role: Working as part of a busy and dynamic service desk team, the role will require you to act as first point of contact for our industry leading billing software platforms raised via our ZenDesk case management platform. Working within an ITIL framework you will provide support to an established client base including some of the UK’s largest telecommunications brands. The Service Desk Analyst should be an experienced customer-focused individual capable handling enquiries, incidents, and requests; triaging and troubleshooting cases and providing solutions by sharing articles from our customer knowledge base. You will communicate with customers via eChat, telephone, email, collaboration software and our case management platform (ZenDesk) to provide a high quality well-articulated responses in accordance with the service level agreements (SLAs) with our partners. You should expect to be given responsibility early on and will be fully supported by an experienced, friendly, and knowledgeable team. You should have an enthusiastic and flexible approach to the role with the ability to work under your own initiative. This role is a fantastic opportunity for someone technically minded who thrives on providing first class customer service and who is looking to progress their career with a successful and growing software business. Key Responsibilities / Accountabilities Act as 1st point of contact for support engagements via eChat, telephone, and our case management platform (ZenDesk) Accurately categorise and prioritise enquiries, incidents, and requests raise by partners and colleagues on our ZenDesk case management platform Resolve non-technical cases such as user account configuration, modifying permissions and maintaining customer records Deliver an exceptional customer service experience by ensuring that cases are responded to and updated in a professional manner and in accordance with customer SLAs Prioritise and manage personal cases ensuring clients are kept up to date with progress in all instances Analyse system and software log files to diagnose causes of possible software problems Triage and troubleshoot technical issues providing resolutions where possible or detailed diagnostics where support from technical teams Support the major incident management and problem management processes as required Identify and highlight trends in repeat support cases to proactively reduce avoidable incidents and propose enhancements to avoid repeat Monitoring cases to ensure senior staff are informed about issues before they escalate Contribute towards the maintenance of the company’s internal support documentation and knowledge base Willing to learn how to support new technologies and products as they are developed and released Contribution towards team Key Performance indicator (KPIs) and objectives Preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Billing Management System Implement and adhere to all aspects of Giacoms Total Metering and Billing Systems (TMBS) regulations Qualifications Proven experience working in a support environment, including telephony-based customer service experience (Preferred) Strong communication skills and ability to engage with people possessing various degrees of technical understanding (Required) Technically minded with strong problem-solving skills (Required) Ability to understand and follow best practice business processes (Required) Self-motivated and driven, with the ability to multitask and respond well under pressure (Required) Ability to manage time and prioritise work effectively (Required) Additional Information Firstly, we believe in giving you the freedom to be yourself. Say goodbye to rigid dress codes and embrace your individuality. We encourage you to be yourself at work, allowing you to thrive in an environment that celebrates your uniqueness. We believe in equality and diversity. As an equal opportunities and disability confident employer, we encourage applications from all eligible candidates, regardless of their background. We embrace diversity and believe that a rich variety of perspectives strengthens our team and leads to greater innovation. If you've read our advert and it has sparked your interest in joining the Giacom team, but you're still unsure if it's the ideal fit for you, don't hesitate to apply expressing your interest. We would be delighted to hear from you and have a conversation about all the exciting opportunities we have to offer. Your exploration of possibilities starts with reaching out to us, and we can't wait to connect with you. And the Giacom benefits…? From 25 days of holidays, to a pension plan, we've got you covered. And here's a special treat – you'll enjoy an additional day off around your birthday. We care about your well-being and engagement. That's why we have a dedicated team focused on ensuring your well-being and satisfaction at work. We want you to feel supported and empowered every step of the way. Recognition is important to us. We believe in acknowledging your hard work and achievements. That's why we organise team and industry events to celebrate your successes and foster a sense of camaraderie among our team members. We also provide an Employee Assistance Programme, helping you maintain your well-being and providing support when you need it. Professional development opportunities are available to help you achieve your personal goals, and we even offer eye care vouchers and discounted Medicash membership. So, if you're looking for a rewarding career with a market leader that values you and provides a range of incredible benefits, look no further. Join us at Giacom and embark on a journey of personal and professional growth. Take the first step by applying today and discover the exciting opportunities that await you. For more information on our Recruitment privacy notice, please follow this link and select option 8 to view - https://giacom.com/help/privacy-and-cookies-policy

Job Title: Service Desk Analyst Salary: £26,216 gross per annum Hours: Full time Contract Type: Permanent Location: Science and Technology Facilities Council, Daresbury, Cheshire This role requires SC Clearance- Please see end of role profile to see eligibility criteria Together, our scientists, technologists, engineers and business support team explore the unknown and turn what they find into work that changes the world around us. Whether it’s sending probes into space or finding new ways to treat cancer, everyone here plays a vital role in making a positive difference to society. Come and discover how much you can achieve when you’re surrounded by world-leading experts, encouraged to constantly learn and empowered to explore your curiosity. Our team delivers and provides first class I.T support and services that underpin our scientific and corporate programme of activities. We are responsible for enabling, assisting, and protecting the work of both the academic and scientific communities at STFC. You will be providing user focussed support, resolving incidents and fulfilling requests for users based at one of our scientific campuses or working remotely. STFC contains a very diverse workforce who generate a variety of eclectic requests and challenges. As a team, we work together and alongside other technical departments, to achieve solutions, often to quite unique problems. This role is ideal for someone who has some I.T experience and is wanting to expand their knowledge and future opportunities. You will join a friendly, close-knit team that pools its resources to ensure you are equipped with the information and tools to succeed. Main responsibilities: User support: face to face/remote/telephone/email User account management IT procurement Hardware configuration Supporting bespoke systems 3rd party support Windows 10 Desktop Support Exchange Online (basic) O365 Active Directory (basic) I.T security Documentation Telephony/Mobiles/MDM Person Specification: We offer significant development opportunities at STFC, but as a starting point you should be able to demonstrate experience in some of the following. Windows 10 Desktop Support O365 Support User Hardware configuration Active Directory (basic) User support: face to face/remote/telephone/email Specifying user IT equipment User account management using online tools If you think you are a suitable candidate and would like to work for this first-class organisation, then please do not hesitate in applying Our Benefits UKRI recognises and values employees as individuals and aim to provide a pay and rewards package that motivates staff to perform to the best of their ability. The reward package includes a defined benefit pension scheme (employer contribution – currently up to 26%), and 30 days annual leave allowance plus 10.5 bank holiday/privilege days and several other benefits. SC Clearance The post you are applying for attracts a National Security Vetting clearance, there are further eligibility requirements, for further details at: https://www.gov.uk/government/organisations/united-kingdom-security-vetting To meet national security vetting requirements, you will normally need to have been resident in the UK for at least 3 years for CTC, 5 years for SC and 10 years for DV prior to the date of application. All DV posts are required to be UK Nationals. You may still be considered if, for example: You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government You were studying abroad You were living overseas with parent. About The Science and Technology Facilities Council (STFC) As one of Europe’s largest research organisations, we ask the biggest questions in the universe to find answers that change the world around us. We seek understanding. We’re proud of the impact we make. And we’re committed to helping build a globally competitive, knowledge-based UK economy. Being part of all this means contributing to work that pushes boundaries and creates possibilities. You’ll work with, and learn from, true experts. Whatever your role, you’ll be free to question, and encouraged to share ideas. And, in a positive and supportive culture, you’ll discover just what a difference you can make when you’re equipped and inspired to excel. We’re a place where curious minds thrive. Not bound by profit, we explore ideas that others don’t, ask questions that others won’t, and discover answers that others are not equipped to find. And, alongside Mars landings and black holes, we also explore diverse, international projects in everything from science and engineering to computing and technology. Whether it’s at the cutting edge or behind the scenes, our work is intellectually challenging. It’s very often ground-breaking. And it’s endlessly, irresistibly fascinating. For more information about STFC please visit https://stfc.ukri.org/ You can also visit our careers site https://www.stfccareers.co.uk/ About UK Research Innovation (UKRI) UKRI is an organisation that brings together the seven disciplinary research councils, Research England and Innovate UK. Together, we build an independent organisation with a strong voice and vision ensuring the UK maintains its world-leading position in research and innovation. Supporting some of the world’s most exciting and challenging research projects, we develop and operate some of the most remarkable scientific facilities in the world. We are pushing the frontiers of human knowledge through fundamental research and delivering benefits for UK society and the economy through world-class research, skills and business-led innovation. More information can be found at www.ukri.org. Choosing to come to work at UKRI means that you will have access to a whole host of benefits from a defined benefit pension scheme, excellent holiday entitlement, access to employee shopping/travel discounts and salary sacrifice cycle to work scheme. For more details, visit benefits of working for UKRI. The role holder will be required to have the appropriate level of security screening/vetting required for the role. UKRI reserves the right to run or re-run security clearance as required during the course of employment. How we support EDI in the workforce At UKRI, we believe that everyone has a right to be treated with dignity and respect, and to be provided with equal opportunities to thrive and succeed in an environment that enables them to do so. We also value diversity of thought and experience within inclusive groups, organisations and the wider community. For further information, please visit ‘How we support EDI in the workforce’. Disability Confident Employer As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. How to apply Online applications only preferred for this role. Please submit a CV and covering letter which clearly outlines how you fulfil the criteria specified along with your motivation for UKRI and the role. Ensure that the job reference number is included in the filename description of each document uploaded. Note that failure to address the above criteria or submit an application without a covering letter may result in the application not being considered. Assessment will only be based upon the content of your submitted covering letter and CV and not the ‘experience’ section of the application. UKRI seeks to ensure it creates and maintains a system of openness, fairness and inclusion – a collaborative, trusted environment, which is attractive to and accessible to everyone who is interested in developing their career with us.

The role As a Service Desk Manager in our Managed Services department, you will be responsible for leading a close-knit team of multi and highly skilled engineers who support a range of technologies across our SMB customer base. Working from our Manchester office, you will be responsible for supporting and managing our customer base from our operations centre, well as managing the engineers within the team at a range of different experience levels. What will I be doing? Understand, maintain, and deliver relevant training regarding current service desk procedures Ensure engineers have regular 121 sessions, training and development Hold daily, structured squad stand ups Plan & manage squad resource working with peers and Service Operations Manager Work closely with the Group Leader around all aspects of the continuous service improvement plan, contributing where required Working closely with peers to discuss improvements and opportunities for automation Carry out service transition and change implementation Be a point of technical and functional escalation for our customer base Help customers drive further product usage and feed opportunities into Customer Success Team Work with ANS Professional Services to ensure a smooth transition from project to service & BAU Take ownership of respective Squads overall performance against SLA, KPI & NPS for our customer base and drive continuous service improvements What will I bring to the role? Experience supporting systems on a 3rd line basis Strong organisational skills Excellent communication skills Knowledge of ITL Process Why work for ANS? At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance. We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages. What’s in it for you? With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace. Company benefits As standard: 25 days’ holiday, plus you can buy up to 5 more days A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days! Private health insurance Pension contribution match and 4 x life assurance Flexible working and work from anywhere for up to 30 days per year (some exceptions) Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay Company social events – get ready for a jam-packed calendar Electric car scheme 12 days of personal growth development time ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.

Provide technical support to customers and colleaguesAssist with the launch of new products in line with Sales and Supply Chain plansProvide technical and design improvements to current products for MarketingProviding drawings and technical information for use in ProductionProvide technical details for customers using our CAD services/filesSupport Production with technical support and adviceGeneration of 3D models using SolidWorks, working with component parts as well as managing large assemblies and ensuring all drawings follow business standardsBuild, manage and complete all CAD drawings as requiredStrong customer focusMechanical Engineering Degree or HNC/HND in Mechanical Engineering or equivalentProficient in the use of 3D CAD software Solidworks, 3D modelling and rendering

Director / Partner Building ServicesLocation - UK Salary - Depending on Experience / Competitive About May WaltersMay Walters is a boutique search consultancy specialising in senior positions within the environmental sector. The OpportunityOur client is a global independent engineering consultancy with a number of design, planning and engineering service lines. The UK operation has been established for over 20 years and has grown to cover the UK over a number of offices and acquired some industry leading figures.  Their project list boasts some inconic buildings and structures internationally in some of the interesting developing economies and the UK is considered to be an important contributor within the group.Succession planning is now being considered for heads of a number of divisions.  The building services discipline line operates from a number of offices London through to the North of the UK.  An individual is sought who can provide support to the existing Director, with a view to heading up the division and delivering growth in line with the strategic plan.  Based in the UK with experience of UK projects and a good commercial understanding in of the building services industry, this role would suit an indvidual with amibition to make progress in the industry and in the organisation, with a position on the Operating Board being envisgaed initially.  A package which reflects the importance of this role would also be constructed for the right applicant.      Feel free to contact Martin Higgins in confidence for further information;[email protected] or 0121 582 8863

Develop the concept through artistic impression via CAD design to CNC programCreate programming data for the CNC router in order to manufacture component parts.Responsible for transferring the CAD design to a CNC programGenerate product specifications and data to give support for Sales, Marketing and Supply Chain.Work closely with technical servicesProvide product specification BOM's and detailed information in support of Production, Sales and Marketing.Monitor manufacturing methods and materials in order to improve quality and efficiency of production.Update previous 2D drawings to Solid worksReview current designs and develop existing products.To carry out any other duties as may be reasonably requested in line with the business need.Ensuring key data, programs and designs are updated and made available for customer / internal sales review as required. All data backed up to prevent loss or restore due to accidental change.Develop an understanding of the BoM structure within the companies MRP system and be able to maintain BoM's at a basic level A successful CAD Design Engineer should have:Qualification in industrial / product design ideally at degree level.Experience of Solid works with Camwork or Alpha Cam.Excellent communication skills to both technical and non-technical internal / external customers.Working knowledge of ISO9001: 205 would be desirable.Evidence of testing and proving new ideas/ concepts.Strong Time management to deliver on agreed completion dates.

Key Responsibilities: Conduct comprehensive UPS system installations, maintenance, and emergency repairs. Troubleshoot complex technical issues, promoting a high first-time fix rate. Foster strong relationships with customers, understanding and anticipating their needs. Identify and seize opportunities to expand service offerings and enhance business growth. Regularly evaluate health and safety practices, aiming to eliminate risks and incidents. Maintain detailed records and reports, ensuring accuracy and timely submission. Travel across the M25 and M4 corridors, with occasional national trips, providing expert field support.Ideal Candidate: Educational Background: Holds an HNC/HND in Electrical/Electronics Engineering or an equivalent technical qualification.️ Experience: At least two years of hands-on experience with UPS systems and power electronics, with a deep understanding of Medium Voltage applications. Problem-Solving Skills: Demonstrated ability to troubleshoot and solve complex technical issues effectively. Customer Service: Excellent relationship-building skills with a focus on delivering high-quality service to customers. Time Management: Well-organised with the ability to manage time efficiently and work under pressure. Travel Readiness: Possesses a clean driving licence and is willing to travel extensively, mainly across the M25 and M4 corridors, with occasional national travel. Technical Proficiency: Skilled in using Microsoft Office and possessing strong administrative capabilities. Continuous Learning: A strong commitment to personal and professional development. Cross-Skilled Candidates: Open to electrical/electronic engineers from different sectors looking to develop a specialised UPS skill-set, with comprehensive training provided.This profile captures the essential qualifications, skills, and traits that make up the ideal candidate for the UPS Field Service Engineer role.

Company Description Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We have a comprehensive portfolio of technology products and services that gives our partners the competitive advantage to build bigger and more successful businesses by providing their customers with the best solutions and customer experience possible. We value diversity and inclusivity above all else, creating an environment where our team members can be their whole selves, every day. We believe that by embracing different perspectives and backgrounds, we can truly make a difference and shape a better future. Are you ready to join us in our mission to supercharge UK business growth through technology enablement? Job Description Salary: £21,500 - £25,000 p.a. DOE Location: North-West England - Hybrid working (minimum of 3 days in our Nelson office) About the Team Forming part of the wider Support department, the Service Desk team are our primary contact point for all partner’s engagements with support. The team are responsible for providing first class support interaction through multiple communication mediums including: telephony, eChat, and case management. The team’s primary objective is to resolve cases at first touch and where not possible, to ensure adequate triage is completed before the case is passed to 1st line support engineers. About the Role: Working as part of a busy and dynamic service desk team, the role will require you to act as first point of contact for our industry leading billing software platforms raised via our ZenDesk case management platform. Working within an ITIL framework you will provide support to an established client base including some of the UK’s largest telecommunications brands. The Service Desk Analyst should be an experienced customer-focused individual capable handling enquiries, incidents, and requests; triaging and troubleshooting cases and providing solutions by sharing articles from our customer knowledge base. You will communicate with customers via eChat, telephone, email, collaboration software and our case management platform (ZenDesk) to provide a high quality well-articulated responses in accordance with the service level agreements (SLAs) with our partners. You should expect to be given responsibility early on and will be fully supported by an experienced, friendly, and knowledgeable team. You should have an enthusiastic and flexible approach to the role with the ability to work under your own initiative. This role is a fantastic opportunity for someone technically minded who thrives on providing first class customer service and who is looking to progress their career with a successful and growing software business. Key Responsibilities / Accountabilities Act as first point of contact for support engagements via eChat, telephone, and our case management platform (ZenDesk). Accurately categorise and prioritise enquiries, incidents, and requests raise by partners and colleagues on our ZenDesk case management platform. Resolve non-technical cases such as user account configuration, modifying permissions and maintaining customer records. Deliver an exceptional customer service experience by ensuring that cases are responded to and updated in a professional manner and in accordance with customer SLAs. Prioritise and manage personal cases ensuring clients are kept up to date with progress in all instances. Analyse system and software log files to diagnose causes of possible software problems. Triage and troubleshoot technical issues providing resolutions where possible or detailed diagnostics where support from technical teams. Support the major incident management and problem management processes as required. Identify and highlight trends in repeat support cases to proactively reduce avoidable incidents and propose enhancements to avoid repeat. Monitoring cases to ensure senior staff are informed about issues before they escalate. Contribute towards the maintenance of the company’s internal support documentation and knowledge base. Willing to learn how to support new technologies and products as they are developed and released. Contribution towards team Key Performance indicator (KPIs) and objectives. Preserve information security, report security breaches, and to act in accordance with the requirements of the Information Security Billing Management System. Implement and adhere to all aspects of Giacoms Total Metering and Billing Systems (TMBS) regulations. Qualifications Proven experience working in a support environment, including telephony-based customer service experience (Preferred). Strong communication skills and ability to engage with people possessing various degrees of technical understanding (Required). Technically minded with strong problem-solving skills (Required). Ability to understand and follow best practice business processes (Required). Self-motivated and driven, with the ability to multitask and respond well under pressure (Required). Ability to manage time and prioritise work effectively (Required). Additional Information Firstly, we believe in giving you the freedom to be yourself. Say goodbye to rigid dress codes and embrace your individuality. We encourage you to be yourself at work, allowing you to thrive in an environment that celebrates your uniqueness. We believe in equality and diversity. As an equal opportunities and disability confident employer, we encourage applications from all eligible candidates, regardless of their background. We embrace diversity and believe that a rich variety of perspectives strengthens our team and leads to greater innovation. If you've read our advert and it has sparked your interest in joining the Giacom team, but you're still unsure if it's the ideal fit for you, don't hesitate to apply expressing your interest. We would be delighted to hear from you and have a conversation about all the exciting opportunities we have to offer. Your exploration of possibilities starts with reaching out to us, and we can't wait to connect with you. And the Giacom benefits…? From 25 days of holidays, to a pension plan, we've got you covered. And here's a special treat – you'll enjoy an additional day off around your birthday. We care about your well-being and engagement. That's why we have a dedicated team focused on ensuring your well-being and satisfaction at work. We want you to feel supported and empowered every step of the way. Recognition is important to us. We believe in acknowledging your hard work and achievements. That's why we organise team and industry events to celebrate your successes and foster a sense of camaraderie among our team members. We also provide an Employee Assistance Programme, helping you maintain your well-being and providing support when you need it. Professional development opportunities are available to help you achieve your personal goals, and we even offer eye care vouchers and discounted Medicash membership. So, if you're looking for a rewarding career with a market leader that values you and provides a range of incredible benefits, look no further. Join us at Giacom and embark on a journey of personal and professional growth. Take the first step by applying today and discover the exciting opportunities that await you. For more information on our Recruitment privacy notice, please follow this link and select option 8 to view - https://giacom.com/help/privacy-and-cookies-policy

Concept Resourcing are currently recruiting for a number of IT/EPOS Installation Engineers to join well-established teams in the following locations Manchester Bristol Guildford The job will involve working days, nights, weekdays and evenings on site for a range of well-known retailers on a shift pattern basis. Tasks will include the installation of EPOS/IT/Data cabling hardware. Full health and safety training will be given. This is a "pay per job" role. Average earnings last year was between £30k - £35k per year and activity levels are predicted to be around the same this year. The company will guarantee a minimum level of earnings. About you: Experience of Retail IT installations/upgrades. Ideal experience: EPOS IT/Back office equipment Data Cabling Be able to obtain CSCS and IPAF certifications Have experience of data cabling, containment including tray, with CAT5 and/or CAT6 cable is desirable but not essential Hold a Full UK driving licence Be flexible in terms of working hours/days The Benefits: 33 days annual leave (including Bank Holidays) Flexible working pattern (2 days per week off that are the choice of the engineer) Workplace pension scheme Company van All the required tools and equipment Protective uniform Length of service award scheme Please click apply to register your interest Share this job: Apply now