Overview of salaries statistics of the profession "Application Support Engineer in UK"

Successful applicants will have been in the UK for 5 years. A full UK Manual driving licence is required for this role Applications welcome from anyone with relevant IT experience or educationAbout the Job:Do you have experience working in IT support? Are you looking for a role with exposure to a wide range of technologies?Can you solve technical problems whilst providing amazing customer support?ESP Global Services are currently recruiting an Airport Engineer to join our team at Heathrow airport.Working as the Airport Engineer you will provide “hands on” IT support and maintenance on a wide range of hardware and software within the airport. Responding to tickets from the ESP service desk you will ensure all IT issues are effectively and efficiently resolved in line with our service level agreements.What will you do? Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure incidents and successfully resolve within the agreed timescales. Consistently provide updates to the ESP Service Desk and end users on all live incidents and service requests Supply and replace IT consumables, such as paper and ink toner when required Carry out regular “floor-walking” and pro-active line of sight checks/ routine preventive maintenance to identify, log and resolve any issues before they are raised as incidents by customersWhat will you bring to ESP? At least 2 years’ experience in an IT support role Good knowledge of current Microsoft Windows Desktop software Understanding of network protocols, server hardware and configurations Self-motivated with a willingness to learn and adapt to any new change or situation Excellent verbal and written communication skills 5 years UK working history which can be referenced for airside clearance checks Full UK manual driving licenseIf you…. Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.What we will offer:Salary:We offer a competitive range based upon suitability or experience.Benefits: 20 holidays Shift AllowanceHour of work: Shift pattern 4on - 4off 4am to 4pm & 10am to 10pm DaysPersonal & Professional DevelopmentWithin a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.Diversity, Inclusion & BelongingWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.Who are we:ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.Job Type: Full-time

RRG Group About RRG Group From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction. Over the last 50 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG and Skoda models. Thanks to solid and secure backing and investment; the RRG Group has been able to expand and reinvest into its premises and people. The ethos of the company is to invest back into the business and look at all potential opportunities has meant that the business has successfully grown to how it is today – but as history shows; that won’t stand still and the business will continue to grow, develop and expand. There are always exciting times ahead for RRG Group! Benefits of working at RRG Group There are plenty of ways that you and your family can benefit with you working with us at RRG Group, from discounts on vehicle repairs to joining our Employee Car Scheme (after successful completion of 6 months’ probation period) where you can drive a brand new car (Toyota / Lexus / Skoda/ Mazda) with no deposit, no credit check and fixed monthly payments at a reduced price. Own your dream car for less. (After successful completion of 6 months’ probation period) A pension that pays. Our flexible Workplace Pension Scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis. Wellbeing Wednesday. We take employee wellbeing seriously at RRG Group, we offer this service every week to support all our colleagues with whatever challenges they may face at work or at home. Referrer a Friend Scheme. Recommend someone to join RRG Group and we’ll give you an additional £300 per referral. Holiday allowance starting at 24 days per year (FTE) plus Public Holidays, we reward long serving employees by rising holiday allowance to 30 days plus Public Holidays. Fantastic future career opportunities and development as expected from a large and progressive Company. Receive industry leading training from the brand you represent whilst you develop your skills with the RRG Group purpose build Learning and Development Training Academy. Great team spirit, charity events and the flexibility to get involved in various fundraising events. Eye care benefits, Support and Mentoring, Employee Assistance, regular staff incentives, and so much more! Opportunity at RRG Toyota, Salford – IT Support Engineer Due to continuous growth and development an exciting opportunity has arisen for an experienced IT Support Engineer to join the team at RRG Group based at Head Office in Salford. This role will also require periodic travel to our 23 sites in the North West, 3 sites of our sister company also based in the North West and on occasion visits to our other sister company who has 12 sites down South. Schedule 8 Hour Work Day Monday – Friday 0830 - 1730 On-Call Out of hours Support (Rotation) Monday to Sunday (out of hours) & Saturday 0830 – 1230 (office based). Job role Troubleshooting problems over the phone & on site User accounts setup & deletion Password resets Ordering & installing IT equipment Visiting sites for local issues & installs Updating software & patches Out of hours support Requirements Experience with Microsoft 365 products including Defender, OneDrive, SharePoint & Teams Experience with Windows 10 & 11 / IOS / Android Experience with PC installs & rebuilds Experience with Windows Servers / Active Directory / Group Policy Administration Experience with Microsoft 365 tenant administration Experience with basic networks and network cabling At RRG Group we are dedicated to building a diverse, inclusive and authentic workplace, and believe that RRG Group is for Everyone. So, if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!

Date : 01/09/2023 ABOUT THE ROLE Black & White Engineering (B&W) is a leading MEP design consultancy. Launched in the UAE in 2007, we became an independent company in 2014 and are now a true global consultancy with offices in Europe, Middle East, Asia, and Australia. Our engineering expertise reaches across all sectors of the construction industry, providing pragmatic and practical design solutions to ensure our projects are spatially and operationally efficient. Our design process fully considers the installation and maintenance practicalities on site. Due to the continued growth of our business, we are looking to recruit an IT Support Engineer to join the team in our Manchester office. The successful candidate will assist with the smooth running of the IT infrastructure and will be part of a robust team that provide support across the business, ensuring hardware and software issues are resolved promptly and effectively. RESPONSIBILITIES Provides timely communication to users on the status of their service requests and incidents Applies appropriate application maintenance, support, and incident management processes and procedures to support and maintain IT applications, and investigates and resolves IT application-related incidents Provides support to users in resolving IT application-related incidents, service requests, and problems in a timely and efficient manner in line with business requirements Prioritises and schedules assigned support activities and tasks Liaises with third-party suppliers of solutions in support of IT application-related incidents and ensures problems are resolved in a timely and professional manner Provides first-line support for business applications and support of associated business software Supports the development of applications under the supervision of the Group IT Manager Designs, tests, and modifies management reports using existing tools Maintains IT application support technical documentation Polices IT policies and procedures to ensure compliance with ISO 27001 Monitors hardware and software inventory, ensuring that only approved/licenced devices and software are used Carries out ad hoc duties as required by the Group IT Manager Implements a global IT strategy at a regional level QUALIFICATIONS Knowledge of server-based hardware (e.g., Dell, HP) Microsoft Windows desktop, server OS, and virtual environment administration Understanding of and experience with Incident/Request/Problem ITIL principles End-user compute support across all locations Excellent knowledge of the Microsoft Cloud stack, including Azure Cloud, Azure AD, M365 product suite, with a particular focus on Exchange online and SharePoint administration Experience in the implementation and management of networks, Wi-Fi, and enterprise firewall solutions across a wide range of vendors Can display a strong understanding of Microsoft Defender suite for endpoints (Intune), AIP, DLP, and Cloud Security Knowledge of enterprise backup solutions (e.g., Veeam, Azure Backup) Implement and maintain Cloud and on-prem storage solutions Experience with monitoring solutions, utilising traffic analyzer, NetFlow collectors, and capacity management tools Thorough understanding of Threat Prevention and Detection technologies, along with Malware Detection and Remediation technologies Experience in the following areas: SIEM, Azure Sentinel, Vulnerability Intelligence: Qualys, Tenable IO or Nessus – Windows patch management, third-party application patch management tools Knowledge of Information Security Management frameworks such as ISO 27001, NIST Cybersecurity, CIS Controls; understanding of the policies and processes required for compliance Experience with the set-up and support of Secure Email Gateway and Email archiving systems Experience with the Autodesk product suite would be an advantage Skills and attributes: Good organisational and time management skills Presentable, with good customer facing skills Excellent written and verbal communication skills, and can provide comprehensive documentation Ability to plan and prioritise workload Ad hoc travel required to other UK Black & White offices OUR VALUES Accountability: Everyone is accountable. Integrity: We are straight-talking, respectful, and fair. Simplicity: Both in our approach and solutions. Supportive: We are approachable, inclusive, and we recognise success. Quality: We strive to get it right first time, every time. OUR BENEFITS 25 days holiday + Bank Holidays 7% matched pension contribution Annual discretionary bonus scheme Private healthcare Life insurance Critical illness coverage

Don't Miss This Opportunity to Reshape the IT Support Industry and Redefine Your Future We're on a mission to find a standout Senior Technical Support Engineer - someone like you - to join a trailblazing team that's transforming the IT support industry. This innovative company is all about fostering a positive, collaborative atmosphere and they're waving goodbye to the traditional 1st, 2nd, and 3rd line support levels and are creating dynamic pods of extraordinary individuals. The outcome? Unbeatable resolution times and a next-level service experience for their customers. As a vital part of the team, you'll collaborate with other brilliant minds, sharing your expertise and learning from one another. It's all about creating an extraordinary support experience for their customers with their people enjoying every step of the journey too. This company is deeply committed to your professional growth, offering top-of-the-line training and development opportunities. You'll gain CompTIA+ and Microsoft certifications, staying ahead of the curve in the ever-evolving tech world. So, if you can work wonders with this tech stack, we need to talk. Microsoft 365 (Exchange Online, SharePoint Online, OneDrive, and Security) Windows Server (DNS, Active Directory, File & Print, and Patch Management) Virtualization (VMWare, HyperV, and Azure) Backups (Veeam and Acronis) You'll play a vital role in ensuring seamless communication and transition of projects in to the support team and live client environments. Here's what we're looking for from you: Proven experience in a senior support role Ability to work across technologies which include; Windows Server, Cloud (Azure, AWS & O365), Active Directory, Virtualisation, Exchange, and IT security & networking Expertise in troubleshooting complex issues with a root-cause analysis mindset and acting as an escalation point for the team Helping to create technical documentation On-Site client visits and out of hours working may be required If you share a passion for tech and are ready to join a specialist team of highly skilled and experienced doers, here's what you can expect in return: Salary up to £40k depending on experience and technical skillset 23 days holiday + bank holidays Extra day leave for your birthday Additional leave following completion of 2 years tenure Cash health plan Hybrid working environment and flexible working hours We're looking forward to reviewing your application and learning more about you!

Who we areThe IT Dept is based in Leyland and we're a small, dedicated team with a big heart and great attitude looking to further enhance our corner of the world. As a Managed Service Provider offering solid ICT solutions and support for businesses, schools and charities throughout Lancashire we need you to join us in this mission.Who you areIdeally someone with quality experience in a similar role educated to degree level. If you’ve got experience in the education sector or a private IT company, all the better as you’ll be able to hit the ground running. You will be a good communicator with the ability to proactively troubleshoot and resolve complex technical issues yet be able to explain them in simple terms to clients as required.Training opportunities are available, along with peer mentoring which will combine with being actively encouraged to put your mark on The IT Dept.What you'll doAmongst other things, you will provide a point of contact for clients, carry out day to day helpdesk support, web host management, emails, Microsoft 365 admin, site visits to schools and businesses.Repair, maintain, install and upgrade computers, servers and network infrastructure equipment, along with backup and Disaster Recovery deployment and monitoring.Effectively resolve client issues with a variety of software and needs, so you’ll have the ability to think on your feet and be confident in delivering success.The usual techie stuff that is core business along with relevant project delivery.To further enhance your application, having business development experience and marketing knowledge would be a great additional skill to have for internal processes, documentation, customer service and to drive company growth.Skills and Experience (some or all, plus a willingness to learn) Veeam, Hyper-V, VMware, AzureAD, Microsoft 365, Windows Server 2012-2019, Active Directory, Group Policies WAN, LAN and WiFi (DrayTek and Ruckus) DNS, WHM, cPanel hosting interfaces Hardware and software diagnostics and repairs or upgrades Telecoms application and hardware support Cyber-security knowledge of best practices and Endpoint Protection Methods Attention to detail, resolution logging and documentation, good timekeeping, communication and the power to take away the pain of suffering client Have a driving licence and car for client visits (mileage costs reimbursed)How to applyIf you'd like to get involved then please send your CV or link to your LinkedIn page along with a covering letter.No agencies please.Job Types: Permanent, Full-time, Part-timeSalary: £21,000.00-£26,000.00 per yearBenefits: Canteen Company pension Flexitime Free parking On-site parking Work from homeSchedule: Flexitime Monday to FridayEducation: Certificate of Higher Education (required)Experience: IT support: 5 years (required)Work Location: In personExpected start date: 01/12/2023

Location: Manchester, M15 5RL Working style: Hybrid Hours: 40 hours per week, shifts on a 24/7 rota – includes weekdays, nights and weekends (overtime usually available) Contract: Permanent Salary: £30,000 - £33,000 per annum + overtime and on call About M247 We’re so proud of the people and team at M247; our success and growth are a real joint effort. The key to our amazing team is simple – we focus on recruiting the best person for the job. We then create opportunities and equip you with the skills you need to build a successful career. Our vision is for M247 to be the digital growth and innovation partner of choice. Underpinned by our heritage in connectivity and unified communications (UC) and advanced by our passion for cloud and application-based innovation, we enable our customers to grow and compete in the digital era. Every single person at M247 has a part to play in our future success, so we look forward to your application and hopefully welcoming you into our team! Position: The role In this exciting, customer-facing role of 2nd Line Network Engineer you’ll be a key point of contact for customer faults relating to the connectivity product portfolios, whilst providing break/fix and managed service activities across a portfolio of high-end managed connectivity products with our managed connectivity solutions customers. Second Line Support provides remote access and technical assistance to the customer. The Second Line Support engineer will have a high level of expertise in most aspects of the customer network / topology. The Second Line support engineer will be able to resolve issues / requests / problems and changes. Key responsibilities include but are not limited to: Supporting customers and core infrastructure. Log calls, process tickets and resolve accurately, in line with our Service Level Agreements & procedures. Assisting customers with difficult fault related problems and suggest immediate action to limit damage and to provide restoration of services. Perform general fault diagnosis and testing. Request reconfiguration of all or part of the network. Act as a backup to colleagues who require additional support with service request. You’ll be included in the 24/7 rota. Requirements: Key personal skills needed: Excellent communication and customer service skills Confident on the telephone IT competent Enthusiastic to learn and develop within networking. Key technical skills needed: Proven experience as a 1st Line Network Engineer with an ISP or similar. CCNA certified or equivalent level of knowledge Basic understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Routing Protocols (BGP, OSPF, ISIS); Quality of Service; MPLS; Ethernet (STP, RSTP, .1q VLANs, QinQ). Troubleshooting approach to challenges The ability to create and support VPNs. Understanding of Cisco IOS. Knowledge of Cisco Meraki desirable Knowledge of Fortinet products desirable Other information: Your package and perks In recognition of your hard work, you’ll be entitled to 25 days holiday + bank holidays with purchasing scheme available, Healthcare Cash Plan and PERKS, Company Life Assurance, 3% company Pension contribution, Enhanced Paternal Leave, Employee Assistance Programme, a challenging and learning focused work environment, plus more. All applicants, regardless of gender, ethnic background, sexual orientation, age, religion, socio-economic status, or any other factor will be treated equally and fairly in the application process. #HP

Due to growth and expansion across our service operations department we have an exciting opportunity for a Technical Support Engineer to join the team. As Technical Support Engineer you will help drive operational excellence through the day-to-day service management of the Desktop Support Service and 2nd line support for all our customer channels.Who we are:We are proud stewards of the Tote, Great Britain’s pool betting operator since 1928. Backed by people from across British horse racing, UK Tote Group is led by a dedicated group of racehorse owners and breeders and racing fans who are passionate about revitalising the Tote.Using best-in-class technology, digital innovation and customer engagement, we are developing the UK Tote into a modern British success story: a world-leading pools platform, reaching new audiences with innovative products. Looking after customers and supporting the sport will always be our number one priority.We are a team of over 200 people with our HQ based in Wigan, Greater Manchester (WN3 5AZ). The role will be 37.5 hours per week working any 5 from 7 between the hours of 8am and 6pm. Weekend work will be on a rota basis with the role primarily being office based but there will be some flexibility for some shifts to be based from home subject to business needs. A full induction and training plan will be provided to anyone who joins the team.What you’ll be doing: Providing 2nd line support and operations of all desktop support systems, such as email groupware, telephony, software distribution systems, threat protection, the core network, and business communication tools Providing 2nd line technical support for customer issues through all our customer channels (B2C, B2B & B2B2C) ensuring support tickets are worked towards within agreed SLA and updated accordingly Owning business communications via high priority incident emails, acting as a resolver across all customer channels (B2C, B2B & B2B2C) Maintaining the UK Tote Group infrastructure with routine maintenance, and resolve associated problems Proactively engaging with colleagues on UK Tote Group problems and their resolution, providing advice and guidance regarding their incidents Identifying potential changes and system improvements to present to the senior service operations team for consideration and implementationWhat you’ll need: Proven experience working with popular operating systems, software applications, and remote connection systems, in particularly Jira Ability to demonstrate in depth knowledge of Office365 and supporting services Confident in solving complex hardware and software issues Ability to build and maintain positive, professional relationships with all stakeholders Proven hands-on network experience desirable ITIL V3/V4 foundation qualification is desirableWhat we offer:At UK Tote Group we are proud to offer our employees more than just a job, our employees are very important to us, and we like to recognise all the hard work they do with our rewards and benefits packages in addition to your basic salary. Our benefits include: Bonus scheme Company Shares Option Plan Contributary pension scheme Life insurance (4 x basic salary) Simply Health Cash Plan Holiday entitlement (33 days inclusive of bank holidays) Study support and opportunity for progression and development Confidential 24/7 365 employee assistance helpline Agile and collaborative office environment with free parking, fruit, biscuits and drinks Regular social events, charity events and volunteering opportunitiesIf this sounds like the role for you, we'd love to hear from you. For further information on Team Tote check out our careers page - https://app.jobholler.com/team-toteJob Type: Full-timeSalary: From £30,000.00 per yearBenefits: Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Gym membership Life insurance Paid volunteer time Referral programme Sick paySchedule: Weekend availabilitySupplemental pay types: Bonus schemeAbility to commute/relocate: Wigan: reliably commute or plan to relocate before starting work (required)Application question(s): What are your salary expectations?Work authorisation: United Kingdom (preferred)Work Location: In person

After the successful completion of the local and hosted setup of our fourth University, we have been looking to increase our custom base in the North.A self driven (although fully supported) engineer is required to remotely assist our customers in the UK and their remote offices in America, China and France. Based in Manchester, you will be the face of QNS for our Manchester based clients and be required to assist with any on-site requirements. We have a new 365 migration in the pipeline for over 100 users for a new client and the successful candidate will be heavily involved in this.Responsibilities:- Provide technical support and troubleshooting for hardware, software, and network issues- Install, configure, and maintain computer systems and peripherals- Set up and manage user accounts and access permissions- Respond to IT support tickets and resolve issues in a timely manner- Collaborate with team members to identify and implement IT solutions- Document and maintain IT procedures and knowledge base articles- Assist with the setup and maintenance of audiovisual equipment for meetings and presentations- Monitor network performance and security, including firewall configurations and DNS settingsSkills:- Strong knowledge of computer hardware, operating systems, and software applications- Proficiency in computer networking protocols such as TCP/IP- Familiarity with DNS configurations and troubleshooting- Excellent problem-solving skills and attention to detail- Strong communication skills, both written and verbal- Ability to work independently as well as collaboratively in a team environmentIf you have a passion for technology and enjoy helping others with their IT needs, this is the perfect opportunity for you! Apply now to join our dynamic IT support team.Job Types: Full-time, PermanentSalary: £16,000.00-£24,000.00 per yearBenefits: Casual dress Company events Company pension Employee discount Employee mentoring programme Employee stock ownership plan Flexitime Free or subsidised travel Gym membership Referral programme Sick pay Store discount Work from homeSchedule: Flexitime Monday to FridaySupplemental pay types: Bonus scheme Safety bonusEducation: A-Level or equivalent (preferred)Experience: Technical support: 1 year (preferred) IT support: 1 year (preferred)Ability to Commute: M2 (required)Ability to Relocate: M2: Relocate before starting work (required)Work Location: Hybrid remote in M2Application deadline: 20/10/2023Reference ID: MAN01Expected start date: 23/10/2023

Support Desk UKJunior 1st Line IT Support EngineerThe company:Support Desk UK has been operating for 15 years as an IT Managed Service Provider, based in Cheadle, Stockport, supporting small to medium sized businesses nationwide. The products we provide include IT Support, VoIP, Back-ups, Data and Connectivity, Cloud Services. We are looking for junior first line engineer to join the team.The role: Delivering outstanding service and technical support via remote tools, to our customers Monitoring, triaging, updating and completing tasks from the service desk ticket system Diagnosing issues and performing first time fixes where possible Managing customer expectations through clear communication Provide regular, meaningful updates on ongoing issues Ensuring all issues are resolved to customers satisfaction Working with other members of the team to investigate and resolve issues Use of tools and applications such; Active Directory, Microsoft 365, Microsoft Azure, Hyper-V Occasionally setup new equipment; desktops, laptops, VoIP phones, printers Monday to Friday, office basedThe person: A real interest in software support and relishes a challenge Has an analytical mind that can logically solve problems Great communication and customer service skills Great communication and customer service skills Passion for working in IT and developing within this field Some experience of 1stline support tools and techniques Basic knowledge of networking, Windows OS and Microsoft Office, Active Directory Excellent organisational skills, being able to prioritise, finish what you start, manage time, document key actions, and follow up Experience of working with servers, routers, switches, firewalls, would be an advantageSchedule: Monday to Friday, office basedExperience: 1 year experience of ITC SupportJob Type: Full-timeSalary: £22,000.00-£24,000.00 per yearSchedule: Monday to FridayApplication question(s): We are looking for someone with experience of working in a 1st line IT Support role and can deliver great service to Customers.The role is fully office based, so the candidate needs to be able to reach the South Greater Manchester area every day.Work Location: In person

Job Title: Junior IT Support EngineerAbout us:G2V Recruitment Group are a multi-brand recruitment business headquartered in the UK with offices across UK, mainland Europe and a growing presence in the US. The business is going through a period of high growth and is keen to offer a meaningful career to those that share a high-performance vision. The environment is fast-paced, dynamic and a fun place to work!The role:The ideal candidate will be responsible for providing technical assistance and support to our organization's end-users. This role involves troubleshooting hardware and software issues, assisting with network configurations, and ensuring the smooth operation of IT systems. If you have a passion for technology and a desire to grow your career in IT support, this is an excellent opportunity to start your journey. The role is fully office-based but there is occasional travel to sites in the UK, Europe and US to support office infrastructure. The scope of this may include Desktop or Office applications, Telephony and video conferencing or Sales or back-office applications.The person: You are a team player with the ability to work alone where necessary, and a keen learner. You have a real interest in hardware and software support, relishes a challenge and can logically solve problems. Great communication and customer service skills are a must, as is some experience of 1st line support tools and techniques. Basic knowledge of networking, Windows OS and Microsoft Office, Microsoft 365, Azure, Active Directory. You have excellent organisational skills, can prioritise work, finish what you start, manage your time, and follow up on actions.Experience: PC literate with a demonstratable aptitude to pick up new software packages and processes quickly. Experience in Office 365, Azure, Active Directory. Network experience would be a benefit. IT qualifications or equivalent expertise gained in work an advantage. Setup of new hardware (desktops, laptops, VoIP phones, printers) when required.We offer competitive salary packages along with benefits such as health insurance, paid time off, retirement plans, and opportunities for professional development. If you are a motivated individual with a passion for technology and providing excellent customer service, we encourage you to apply for this position.To apply, please submit your resume and cover letter detailing your relevant experience in IT support. Only qualified candidates will be contacted for an interview.Job Type: Full-timeSalary: £22,000.00-£26,000.00 per yearBenefits: Company events Company pension Cycle to work scheme Free flu jabs Gym membership Health & wellbeing programme Life insurance Sick paySchedule: Monday to FridayAbility to commute/relocate: Manchester, M2 1EW: reliably commute or plan to relocate before starting work (required)Education: Bachelor's (preferred)Work Location: In personReference ID: CA1

Role: 1st Line IT Support Engineer - French Speaker Location: Blackburn, BB1 2FA – Office Based Contract: Full-Time Hours / Permanent Salary: £24,000- £26,000 Dependent on experience & Bonus Scheme Company: EG Group About the Role… Our IT Department is expanding and we have an opportunity available for a French Speaking 1st Line IT Support Engineer. In this role, you will be the first point of contact for IT support for our Head Office and sites in the UK & France. You will be responsible for logging, resolving and escalating support requests made via our ticketing system and answering / resolving phone calls made to the helpdesk. This is a telephone-based role that requires a high level of care and attention to detail. Duties & Responsibilities Providing user support via the phone & our ticketing system Configuring & building hardware Creating & troubleshooting of user profiles & mailboxes Diagnosis & resolution of a wide range of hardware issues such as routers, switches, access points, PCs, laptops, printers, VoIP telephony Escalating issues that cannot be resolved at entry level Communicating in both English & French This list is not exhaustive and may be added to or amended from time to time. Candidate Requirements Knowledge/experience of: AD, Windows, Office, Exchange Excellent Customer Service Skills Troubleshooting & Diagnostic skills An analytical approach to problem solving Good interpersonal skills Adaptability Fluent in French & English Benefits & Rewards Performance Based Bonus Scheme Employee Life Assurance EG Group Discounts - up to 15% off at our stores and food to go restaurants ASDA Discount Card – 10% off all ASDA stores EG Cares Benefits - exclusive discounts across 900 retailers Smart Health – 24/7 online GP access, health checks and health and wellbeing support Employee Assistance Programme – access to our Wellbeing Centre which offers emotional & practical support including free financial advice Learning & Development – access to our Learning Hub, the most extensive online course library in the world to support you with every step of your career at EG Group Waterside Cafà - freshly prepared meals at affordable prices Free Secure Car Parking Dress Down Fridays Flexi-Time Prayer and Ablution Facilities Cycle to Work / Shower Facilities Sit / Stand Desk Facilities Work Anniversary Rewards Free Eye Test Who are EG Group? EG Group is one of the world’s leading independent convenience retailers with an extensive network of sites across international markets in the United Kingdom & Ireland, Continental Europe, Australia and the United States of America. Founded in 2001 by the Issa family with the acquisition of a single site in the UK, today the company is at the forefront of delivering an innovative approach to forecourt convenience retail. At EG Group, we pride ourselves on being recognised for our investment model, trading performance and more importantly, providing a best-in-class customer experience in Grocery & Merchandise, Foodservice and Fuel. Our transformational convenience retail business model has been built upon excellent relationships with an extensive portfolio of leading retail brands, and through strategic network acquisitions supported by a program of new-to-industry developments. Every day, our committed workforce tirelessly delivers our products and services to millions of customers alongside supporting the local communities in which we operate. Please note - the successful applicant will be subject to a DBS check which will be funded by EG Group.

Specialisation: Installation & Services Location: Blackburn Your Job Technical support for all products covering: Responding to customer support requests via phone, email and support tickets. Testing new software for release to customers. Installing software via remote connection and during site visits to customers. Initially office based, the role has the opportunity to develop further with on-site work commissioning new systems in UK and abroad, training customers and providing sales support for new business. Your profile Self-motivated and able to work in a team environment as well as individually. Offering good inter-personal skills. Able to travel frequently within UK and abroad. Possess good technical understanding. Familiar with Microsoft operating systems and Office applications. Additional experience Training will be provided however experience or knowledge in any of the following areas will be of benefit towards your application: Manufacturing: textiles (e.g. spinning/weaving/knitting), plastics (e.g. injection molding, extrusion, thermoforming). IT skills: networking, databases (Oracle/SQL Server), Microsoft Windows Server OS, XML, HTML, SQL, Power BI, Cloud Systems, virtualization, scripting. Additional foreign languages. We offer An international environment with a highly technical product range. Open work environment with a flat organization. Internal and external training opportunities. Autonomy and room for initiative. Are you interested? Applications in writing to with Ref 2023TSEUK/BMS at the address below or by email to: [email protected] Why you and BMSvision? We like you to develop yourself: from in-depth trainings to new discoveries at international fairs. We like to grow with you: we understand that life happens, and we'll provide flexibility. We like you to enjoy yourself: the colleagues are nice to work with, but also nice to hang out with after work.

Specialisation: Installation & Services Location: Blackburn Your Job Technical support for all products covering: Responding to customer support requests via phone, email and support tickets. Testing new software for release to customers. Installing software via remote connection and during site visits to customers. Initially office based, the role has the opportunity to develop further with on-site work commissioning new systems in UK and abroad, training customers and providing sales support for new business. Your profile Self-motivated and able to work in a team environment as well as individually. Offering good inter-personal skills. Able to travel frequently within UK and abroad. Possess good technical understanding. Familiar with Microsoft operating systems and Office applications. Additional experience Training will be provided however experience or knowledge in any of the following areas will be of benefit towards your application: Manufacturing: textiles (e.g. spinning/weaving/knitting), plastics (e.g. injection molding, extrusion, thermoforming). IT skills: networking, databases (Oracle/SQL Server), Microsoft Windows Server OS, XML, HTML, SQL, Power BI, Cloud Systems, virtualization, scripting. Additional foreign languages. We offer An international environment with a highly technical product range. Open work environment with a flat organization. Internal and external training opportunities. Autonomy and room for initiative. Are you interested? Applications in writing to with Ref 2023TSEUK/BMS at the address below or by email to: [email protected]

City & County Healthcare Group Posted Mon, 16 Oct 2023 Reference 024/08/23 Location Altrincham Salary £27k per Annum Job type Permanent 2nd Line Technical Support Engineer - Altrincham (England) City & County Healthcare Group Altrincham 2nd Line Technical Support Engineer Altrincham Salary up to £27,000 per annum plus on call payment About Us City & County Healthcare Group is a family of care companies delivering domiciliary care, extra care, complex care and live-in care services across the UK. As an industry leader, we’re bound by a common set of values and principles in providing flexible, community-based care support of the highest standard that actively promotes the independence, dignity and choice for our clients and customers while promoting staff support and development. The Role This role will be working as part of an IT Team of technicians dealing with escalated second line incidents and requests, that will be received and logged through our 1st line support function. Responsible for ensuring all tickets are dealt with from being received to resolution with a focus on excellent customer service and quality. Responsible for supporting a wide range of end users from all levels in the organization. The primary purpose of the role is to ensure continued Service Delivery by appropriately managing the tickets assigned and ensuring a timely and professional resolution within KPI’s. You will review Incidents and requests allocated to the IT Team within service level agreements. Ensure tickets are accurately updated with details of phone calls, ongoing investigation notes and technical detail, providing support to 1st line Technical functions. You will ensure tickets are proactively managed and updated throughout the day whilst ensuring service users receive updates as per the SLA. Ensuring major incidents are escalated to the correct internal and external support teams where required within a timely manner. Ideal Candidate Previous 2nd line experience in an IT Service’s Environment, with a minimum of 3 years' experience in I.T. Experience of working with and supporting key Microsoft applications. Proven analytical and problem-solving abilities. Experience of supporting business operational specific systems such as Finance and bespoke operational applications. Experience of working with and managing issues logged with 3rd party suppliers and vendors. Knowledge in the troubleshooting and support of laptop and desktop hardware (Dell and HP), mobile devices, thin client terminals and varied printing devices. Knowledge of Office 365 support including licencing models, endpoint management and Azure administration. Knowledge of Active Directory, on premise and azure. Strong knowledge of Microsoft based operating systems (Windows 10 and 11). Desktop security management – Sophos Endpoint Management. Must possess at least 1 x IT certification including CompTIA or equivalent. We will offer you: 22 days holiday plus bank holidays Performance Bonus Occupational Maternity/Paternity & Adoption Pay* Occupational Sick Pay* Death in Service Payment* Employee Assistance Programme and reward scheme subject to terms and conditions and qualifying period Why choose us? We see extraordinary achievements happen everyday thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey City and County Healthcare Group is an Equal Opportunities Employer. #ORT

Senior IT Support Engineer Job details Posted 20 October 2023 Salary £32000 - £40000 per annum LocationBlackburn Job type Permanent Discipline Infrastructure ReferenceSS-6188-24 Contact NameShaquille Stephenson Job description Senior IT Support Engineer Blackburn £32,000 - £40,000 + Excellent Benefits Are you an experienced IT professional looking for an exciting opportunity? Join my client's dynamic team as a Senior IT Support Engineer and play a key role in providing technical support and resolving complex IT Issues. Job Role Serve as the highest level of escalation for technical issues, troubleshooting complex problems, and providing expert guidance and solutions Lead and participate in infrastructure projects, including system upgrades, migrations, and implementations Perform advanced troubleshooting and root cause analysis for server, network, and application-related incidents Maintain accurate documentation of system configurations, procedures, and troubleshooting guides Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation. Technical Experience: Experience in monitoring and maintaining systems and networks Proven experience as a 2nd/3rd Line IT Engineer or similar senior technical role Ability to prioritise and manage multiple tickets Experience with Installation and configuration of systems Experience in diagnosing faults on both hardware and software Experience in solving technical and application issues by phone, email or in person

Job Title: Junior IT Support EngineerAbout us:G2V Recruitment Group are a multi-brand recruitment business headquartered in the UK with offices across UK, mainland Europe and a growing presence in the US. The business is going through a period of high growth and is keen to offer a meaningful career to those that share a high-performance vision. The environment is fast-paced, dynamic and a fun place to work!The role:The ideal candidate will be responsible for providing technical assistance and support to our organization's end-users. This role involves troubleshooting hardware and software issues, assisting with network configurations, and ensuring the smooth operation of IT systems. If you have a passion for technology and a desire to grow your career in IT support, this is an excellent opportunity to start your journey. The role is fully office-based but there is occasional travel to sites in the UK, Europe and US to support office infrastructure. The scope of this may include Desktop or Office applications, Telephony and video conferencing or Sales or back-office applications.The person: You are a team player with the ability to work alone where necessary, and a keen learner. You have a real interest in hardware and software support, relishes a challenge and can logically solve problems. Great communication and customer service skills are a must, as is some experience of 1st line support tools and techniques. Basic knowledge of networking, Windows OS and Microsoft Office, Microsoft 365, Azure, Active Directory. You have excellent organisational skills, can prioritise work, finish what you start, manage your time, and follow up on actions.Experience: PC literate with a demonstratable aptitude to pick up new software packages and processes quickly. Experience in Office 365, Azure, Active Directory. Network experience would be a benefit. IT qualifications or equivalent expertise gained in work an advantage. Setup of new hardware (desktops, laptops, VoIP phones, printers) when required.We offer competitive salary packages along with benefits such as health insurance, paid time off, retirement plans, and opportunities for professional development. If you are a motivated individual with a passion for technology and providing excellent customer service, we encourage you to apply for this position.To apply, please submit your resume and cover letter detailing your relevant experience in IT support. Only qualified candidates will be contacted for an interview.Job Type: Full-timeSalary: £22,000.00-£26,000.00 per yearBenefits: Company events Company pension Cycle to work scheme Free flu jabs Gym membership Health & wellbeing programme Life insurance Sick paySchedule: Monday to FridayAbility to commute/relocate: Manchester, M2 1EW: reliably commute or plan to relocate before starting work (required)Education: Bachelor's (preferred)Work Location: In personReference ID: CA1

Job overview The Medical Device Service support users of medical equipment across all of our hospital sites within the Northern Care Alliance. Main duties: You will have a key role in supporting the departments responsibility for the maintenance, repair and sub-contractor management of Medical equipment. This will Include first line support to users of Medical equipment to optimise systems up time to gain maximum use of Medical equipment. Ideally, you will possess a minimum of HNC in Electronics and Clinical engineering and have a minimum of 5 years’ relevant experience since qualifying in the field of Medical Electronics. Knowledge in the application and repair on a wide range of Medical equipment used in a hospital and community is essential although some specific training will be provided. Consideration may be given to applicants will reduced knowledge and skills, who follow a personnel development program on a reduced grade. Main duties of the job The post holder will provide specialist technical knowledge for the implementation and delivery of a long-term operational plan for cost effective and efficient management and deployment of safe medical devices across the Care organisations. They will be working towards achieving compliance levels for medical device repair and maintenance including down time and ensure that systems are available to enable clinical teams to have insight into progress with maintenance and repair of their devices. Working for our organisation The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives. As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team. In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance. We are currently in process of updating our values. For the latest information around our values and behaviours, please visit our careers website www.careers.northerncarealliance.nhs.uk Detailed job description and main responsibilities To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk In line with the Trust's Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, nationality, religion, marital status, social background or trade union membership. Person specification Essential Qualifications Essential criteria HNC (level 4/5 BTEC) minimum in Electronics engineering Desirable criteria Clinical Engineering Level 3 or above Registration Desirable criteria Register for clinical technologists (RCT) Knowledge, Skills, Training and Experience Essential criteria Minimum 5 years’ experience in a field of Medical electronic maintenance and repair Wide range of supplier approved training on the servicing and repair of Electro biomedical equipment. Specialist knowledge in the application and use of a wide range of Electro biomedical equipment Knowledge and experience of current legislation recommendations for the management of medical equipment. Desirable criteria Experience of management of sub-contractors Experience of working in a ISO9001 engineering environment. Other Essential criteria Full/Clean UK Driving License We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement. We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible. The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair. We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome. We also warmly welcome interest from serving and ex-personnel, and their relatives. Please identify that you are a member of the armed forces community on your application form to be entitled to a guaranteed interview (subject to essential criteria being met). As a Disability Confident Employer, guaranteed interviews are also available to disabled applicants when essential role requirements have been met. If you require any reasonable adjustments to the application process, please contact [email protected] In applying for this post, you give the Trust permission to use your data for recruitment purposes. Keep up to date with the latest job opportunities and information across the Northern Care Alliance by following us on Twitter and Facebook: @NCACareersNHS Employer certification / accreditation badges Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

IT Support Engineer - £40,000-£42,000 per annum - Hybrid (Runcorn 2/3 days p/m) Deliver on modern technology projects providing solutions into healthcare sector About Our Client Michael Page Technology are delighted to partner with one of the UK's largest pharmaceutical providers to support them with the recruitment of an IT Support Engineer, who can deliver a wide variety of technology projects into the business. Job Description What you'll be doing: As IT Support Engineer, you will have a wide range of projects and a varied day to day experience. You will need to have strong communications/stakeholder engagement skills in order to collect business requirements and design solutions that are innovative, fit for purpose and in accordance with business needs. You will be working with new technologies, supporting end users and ensuring IT add business value and ensuring solution delivery where needed. Responsibilities: The successful candidate will research and evaluate new technologies and make recommendations for their use where this would add business value and will ensure that solution delivery is performed with agility balancing speed, quality, and value for money. It is essential that you are a problem solver who has proven experience in troubleshooting and producing detailed documentation. Manage varied projects on differing priorities/timescales. Provide technical expertise to the business across IT Support, Infrastructure and Networking. Have confidence in leading conversations with stakeholders to understand the challenges they face and how technology can provide a solution to them. The Successful Applicant Key Skills & Experience Required: You should have working experience of the majority of the following key areas: Windows server/desktop operating systems System and application deployment Process design and implementation Cloud services PowerShell scripting RDS and thin client environments Active Directory, DNS, DHCP MS SQL Server, MySQL What's on Offer Salary: £40,000 - £42,000 per annum Benefits: 22 days paid annual leave plus bank holidays, rising with length of service. Access to high street discounts Employee Assistance Programme Contributory pension scheme Access to excellent training and development opportunities Medicash Remote working: This role will be flexible/hybrid however you will be required to be in Runcorn 2/3 days per month, and whenever required due to business needs, such as hardware installations etc.

Location: Manchester Salary Guide: £25,000 – £30,000 Our client is a leading Engineering Contractor which operates throughout the UK delivering projects within the water sector and they are looking to strengthen their IT Support team with an Assistant Desktop Support Engineer. Based from their head office in Manchester, with some home working, you will strengthen the current Desktop Support team. You will report directly to the Head of IT and the responsibilities will include: Key responsibilities: Tier-2 End-User Computing Support: Incident Management, Completion of Service Requests, Troubleshooting hardware and software operational IT issues Full lifecycle management: Follow the build process to image devices for new starters or replacements. Re-provision returned devices for stock, Disposal of old stock Endpoint Management: Ensure Windows and Mobile Devices are compliant to standards Line of Business Application Deployment: Technical support of software deployments and packaging (SCCM) for new software requests Local Office Technical Support Ensure the availability of network connectivity (LAN WAN), Printers, Meeting Room Equipment Work within ITIL framework Ensure IT support documentation is maintained and up to date Ensure your own continuous professional development by participating in external networking/conferences/associations/groups, to stay current on industry changes and innovations Maintain a positive and solution-oriented approach to work, providing open and honest feedback Undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this role Take all reasonable steps to ensure appropriate confidentiality Skills, Experience and Qualifications: Knowledge of Microsoft Operating Systems and sever Technologies Passion for high-quality I.T service delivery University degree in a Computer related subject (Desirable) Knowledge of M365, cloud computing, Azure Knowledge of the ITIL ver4 Framework Package includes: A competitive salary 25 days holiday + Bank Holidays Contribution Pension scheme Agile/Hybrid working Health and Private medical Insurance / Life Assurance Many more benefits including – cycle to work scheme, discounts savings Hub, kids pass etc. Job Information Job Reference: 887100_1666708009 Salary: Salary From: £ Salary To: £ Job Locations: North West Job Types: Permanent Job Skills: IT

Senior IT Support Engineer Job details Posted 10 November 2023 Salary £32000 - £40000 per annum LocationBlackburn Job type Permanent Discipline Infrastructure ReferenceSS-6188-31 Contact NameShaquille Stephenson Job description Senior IT Support Engineer Blackburn £32,000 - £40,000 + Excellent Benefits Are you an experienced IT professional looking for an exciting opportunity? Join my client's dynamic team as a Senior IT Support Engineer and play a key role in providing technical support and resolving complex IT Issues. Job Role Serve as the highest level of escalation for technical issues, troubleshooting complex problems, and providing expert guidance and solutions Lead and participate in infrastructure projects, including system upgrades, migrations, and implementations Perform advanced troubleshooting and root cause analysis for server, network, and application-related incidents Maintain accurate documentation of system configurations, procedures, and troubleshooting guides Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation. Technical Experience: Experience in monitoring and maintaining systems and networks Proven experience as a 2nd/3rd Line IT Engineer or similar senior technical role Ability to prioritise and manage multiple tickets Experience with Installation and configuration of systems Experience in diagnosing faults on both hardware and software Experience in solving technical and application issues by phone, email or in person