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Overview of salaries statistics of the profession "Customer Service Sales Specialist in UK"

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Overview of salaries statistics of the profession "Customer Service Sales Specialist in UK"

45 000 £ Average monthly salary

Average salary in the last 12 months: "Customer Service Sales Specialist in UK"

Currency: GBP USD Year: 2024
The bar chart shows the change in the level of average salary of the profession Customer Service Sales Specialist in UK.

Distribution of vacancy "Customer Service Sales Specialist" by regions UK

Currency: GBP
As you can see on the diagramm in UK the most numerous number of vacancies of Customer Service Sales Specialist Job are opened in . In the second place is Scotland, In the third is Jersey.

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Desktop Support Engineer - Heathrow Airport
ESP Global Services, London
Successful applicants will have been in the UK for 5 years. A full UK Manual driving licence is required for this role Applications welcome from anyone with relevant IT experience or educationAbout the Job:Do you have experience working in IT support? Are you looking for a role with exposure to a wide range of technologies?Can you solve technical problems whilst providing amazing customer support?ESP Global Services are currently recruiting an Airport Engineer to join our team at Heathrow airport.Working as the Airport Engineer you will provide “hands on” IT support and maintenance on a wide range of hardware and software within the airport. Responding to tickets from the ESP service desk you will ensure all IT issues are effectively and efficiently resolved in line with our service level agreements.What will you do? Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure incidents and successfully resolve within the agreed timescales. Consistently provide updates to the ESP Service Desk and end users on all live incidents and service requests Supply and replace IT consumables, such as paper and ink toner when required Carry out regular “floor-walking” and pro-active line of sight checks/ routine preventive maintenance to identify, log and resolve any issues before they are raised as incidents by customersWhat will you bring to ESP? At least 2 years’ experience in an IT support role Good knowledge of current Microsoft Windows Desktop software Understanding of network protocols, server hardware and configurations Self-motivated with a willingness to learn and adapt to any new change or situation Excellent verbal and written communication skills 5 years UK working history which can be referenced for airside clearance checks Full UK manual driving licenseIf you…. Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.What we will offer:Salary:We offer a competitive range based upon suitability or experience.Benefits: 20 holidays Shift AllowanceHour of work: Shift pattern 4on - 4off 4am to 4pm & 10am to 10pm DaysPersonal & Professional DevelopmentWithin a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.Diversity, Inclusion & BelongingWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.Who are we:ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.Job Type: Full-time
Marketing Manager - Financial Services
Michael Page, Kent
As the Marketing Manager - Financial Services you will:Implement comprehensive marketing strategies to increase company's market presenceWork across the marketing mix to deliver the marketing plan - driving customer retentionWork closely with the wider marketing team to deliver the marketing planManage a team member, as well as deputising for the Marketing Lead.The successful Marketing Manager - Financial Services should have:Degree in Marketing, Business or related fieldProven experience in a similar role within financial services or another regulated environmentStrong knowledge of marketing techniques and platformsExcellent leadership and team management skillsOutstanding communication and presentation skillsAbility to think creatively and innovativelyAdvanced analytical skills to forecast and identify trends and challenges.
Junior Billings Administrator
Four Financial, Bolton
Job Title: Junior Billings Administrator Location: Bolton Pay Bracket: £21,000-£22,000 This is an exclusive opportunity to join a quickly expanding tech business in Bolton who are looking for an ambitious office junior to join them as a trainee billings specialist. This is a great opportunity for someone with an interest in accounts to gain training, mentorship, and progression within a dynamic business. Experience in accounts, whether paid or voluntary is advantageous however we are open to someone with zero experience - whether a school leaver, apprentice, or university graduate. An ideal candidate will be eager to learn with strong communication skills. What does the role involve? Reporting directly into the billings supervisor, your training will begin within the billings function. This will give you exposure to the accounts function and will provide you the opportunity to develop relationships with external stakeholders. Data Entry - inputting information onto the company's system and working with data sets in Excel Assisting the purchase ledger and sales ledger clerk with invoicing Managing inbound telephone calls from customers, handling any queries, and delivering great customer service Calculations of fees and values for clients Sending out bills to customers, ensuring accurate information Assisting with general accounts admin - supporting the wider team as needed Who would be the right fit? This role would suit someone who has an interest in building a career in accounts with good work ethic. We are open to profiles such as an accounts apprentice, office junior or university graduate, with the most important factor being personality and attributes. No experience required - however any exposure to accounts is a bonus Computer skills and being able to learn new technology - working knowledge of Excel Friendly personality and team player Clear and confident communications, happy to speak to new people over the phone What our client can offer A generous salary up to £22,000 on offer with no experience required 37.5 hour working week 25 Days Holiday plus Bank Holidays Free parking Casual Fridays Fun and fast paced environment Progression opportunities into a management role If this opportunity sounds of interest and you're keen to learn more then please contact Callum for immediate consideration on 01204 326444.
Host / Receptionist - Alderley Park
Bruntwood, Alderley Park
At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow. We’re commercial property specialists operating across the UK. Bruntwood own, develop, manage and maintain properties across England. Our focus is on 'Creating Thriving Cities' which is evident across our website, so have a look to gain more of a perspective on what we do, and how we operate. You'll work in our wonderful Glasshouse building, located in Alderley Park, Monday to Friday, 40 hours per week. Job purpose: The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and ultimately you will be working with our clients/tenants on a regular basis. So it's important you are approachable and ultimately love speaking to people and building relationships. That's why we love applicants from hospitality/retail/cabin crew backgrounds where you will be a natural at this. What will you be doing? Delivering a positive Customer Experience within the building Build lasting, long term, professional relationships with customers To be the first point of contact for all customers and visitors in the building Support and facilitate events and meetings within the building Facilitate new customer viewings to support the sales process Host the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers Collate all customer intelligence and update systems accordingly to support sales and retention Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood Be a role model to promote wellbeing in the workplace You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time What are we looking for? You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation. We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis You will be an excellent communicator, bringing your personality to work and interacting with people on a human level Skills and experience in hospitality, retail or other service sectors Able to maintain high levels of energy and positivity throughout the day What will you get? An opportunity to work with a friendly, passionate and experienced team Ability to contribute towards the growth of the company and its direction An exciting place to work and a challenging role, full of opportunity and new experiences Opportunities for progression in a growing company On top of the salary advertised you will be entitled to a number of benefits including; 25 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you Sabbatical of up to 12 months so you can take a career break after five years with us Free Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too Life assurance cover for all colleagues Up to 8% matched pension scheme Discounts & cashback at leading retailers Enhanced maternity - 26 weeks fully paid leave Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £25m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality. When developing our communities, we pursue local partnerships which focus on harnessing talent and creating equal working opportunities for people from all different backgrounds. Doing this internally is just part of the picture — we also help our customers to create diverse workforces and benefit the community by growing in a socially-responsible way. Our ambition is to make Bruntwood a truly diverse and inclusive place to work, reflective of the communities we live and work in. To help us to achieve this we encourage applications from ethnic minorities, disabled people, and those who are neurodiverse. Join us and you’ll be part of our journey to creating something even better, for our customers and ourselves. We’ll do our best to get back to you within a week of your application, however if it has been longer than this please feel free to email [email protected] for an update. For successful applicants we conduct a one stage interview process that will give you the opportunity to see the role in action, as well as ask questions to ensure it’s the right fit for you.
Receptionist / Administrator - Alderley Park
Bruntwood, Alderley Park
At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow. We’re commercial property specialists operating across the UK. Bruntwood own, develop, manage and maintain properties across England. Our focus is on 'Creating Thriving Cities' which is evident across our website, so have a look to gain more of a perspective on what we do, and how we operate. You'll work in our wonderful Alderley Park location, Monday to Friday, 40 hours per week. Job purpose: This role will suit someone who has a keen eye for detail, who loves organising and accuracy through administration. The role will also involve interacting with our lovely customers and colleagues. However, in the main, the purpose is around administrative duties. What will you be doing? Manage the administrative active function for our Facilities Management Service Play a pivotal part of ensuring facilities and repair jobs are managed through the systems for our colleagues and customers Support and facilitate events and meetings within the building Facilitate new customer viewings to support the sales process Attention to detail is key, along with strong administration skills being able to work on multiple systems to log, manage and progress jobs Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood What are we looking for? The ability to communicate with people at all levels in a friendly and engaging way You'll enjoy and have experience of completing administrative tasks You'll be passionate about what you do - you'll soon find out if successful that we love what we stand for here at Bruntwood, so you'll be keen to work in a positive team who collaborate and support each other Ideally you'll have your own transport (parking is free on site) Enjoy working as part of a team to problem solve and deliver an excellent service An inquisitive mind - looking for ways to improve our service On top of the salary advertised you will be entitled to a number of benefits including; 25 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you Sabbatical of up to 12 months so you can take a career break after five years with us Free Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too Life assurance cover for all colleagues Up to 8% matched pension scheme Discounts & cashback at leading retailers Enhanced maternity - 26 weeks fully paid leave Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £25m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality. Our ambition is to make Bruntwood a truly diverse and inclusive place to work, reflective of the communities we live and work in. To help us to achieve this we encourage applications from ethnic minorities, disabled people, and those who are neurodiverse. Join us and you’ll be part of our journey to creating something even better, for our customers and ourselves.
Network Engineer Intern (Placement Year) - UK
Cisco Systems, Feltham
Start Date: Early July 2024 Duration: 1 year Location: Feltham, United Kingdom (We follow a hybrid work approach but some office presence is required.) We at Cisco are looking for a Network Engineer Intern to join our team based in our UKI Headquarters in Bedfont Lakes, Feltham -UK. As part of Cisco’s IT organization we test out the latest Cisco solutions to help with the development and prove their value. Day-to-day activities will involve working within a large global team of Network Engineers, Project Managers and Service Owners to enable the efficient running and 24/7 availability of the worldwide core networking infrastructure. What you’ll do Be coached by world-class leaders who will challenge and mentor you. Join with a team of new Interns all starting your careers together, increase your professional development whilst meeting the demands of your projects and programs. Other activities include but are not limited to: Work on the installation of new equipment/solutions including racking, configuration and go-live on both simple and complex projects. Supporting existing platforms and network solutions. Single working or part of a large team depending of the project. React to and support the swift resolution of breaches and errors so that global operational efficiency is maintained. Requirements We are looking for someone that can demonstrate the following; You are currently enrolled at university studying a course involving Computing, Networking and/or IT (penultimate-year) OR you are attending or have recently completed a certification programme (e.g. a bootcamp or apprenticeship). Equivalent experience accepted in lieu of these. The ability to be given a task and be able to research and deliver what is required. Demonstrate a keen interest in the following technologies: o Networking (Routing & Switching & Wireless) o Automation / Programming - (Python, Bash, PHP etc.) o Linux / Windows Operating Systems o Virtualisation Technologies – VMware, OpenStack, Docker What we offer At Cisco we strongly believe in the wellbeing of our employees and work life balance and our benefits package is designed to reflect this. On top of your remuneration package, you may be entitled to receive these Benefits & Perks and more as part of our People Deal and benefits package + the following: Annual Leave: 25 days + bank holidays + an additional day off for your birthday Free shuttle buses between local stations and the Cisco Campus office We encourage a culture of giving back to the community, and you will be invited to participate in giving back events organised either by the IT team or the Bedfont Lakes campus CSR team. Every year, you can use up 5 days for volunteering activities on top of your normal annual leave allowance. Hands-on experience with the world's largest Networking company. Support in gaining your Cisco certifications Develop an extensive knowledge of Cisco’s broad product line. Give you the chance to work with the top engineers who are specialists in their fields. Assign you to projects where you will learn various troubleshooting skills. Give you access to the vast resources of Cisco to help enable your learning. Our Hiring Teams Network Engineering Access Team: We are responsible for connecting users and devices to our enterprise network across Cisco. We maintain the office wired and wireless networks, alongside several hardware and software remote access solutions with an Agile, SRE mindset and have lots of fun along the way. Network Authentication and Authorization (Network AuthC and AuthZ) team: We architect, design, implement, operate and automate solutions to get Cisco's employees, partners and augmented staff to connect to network by securing their access via Integrated Services Engine (ISE). Selection Process Our selection process is as follows: Application - Hiring Team Video Interview – Virtual or Hybrid Cisco Day. Why you will love Cisco At Cisco, we connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. Life in Cisco IT We are uniquely positioned to see how the rest of the business operates – because between us - we support everyone! The possibilities to create, to build solutions that impact transformational change are endless because change is our constant. Our team is everywhere, and so whilst based in the UK, we regularly work with people across the world and occasionally travel to meet each other. We are devoted to spreading the word about technology in the community and ask our intern hires to do the same, allocating 10-20% of their time in the first year to initiatives such as IamIT in schools and STEM events. In addition to this, we like to have fun and have regular team events. Don’t take our word for it, check out what some of our recent hires are saying! # wearecisco Marianna Pittokopiti: The First Two Months Daniel Cookson, Aliyah Butt & Alex Naggar: Early Life at Cisco Emily Cousins and Paige Chasty wrote a blog check it out here. There is a good video here Link to Cisco Careers Home #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! Message to applicants applying to work in the U.S. and/or Canada: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Desktop Support Engineer - Hybrid - £33,000
Ashdown Group, London
IT Support Engineer – Central London, Hybrid - £33,000 A highly successful, global business are looking for a personable Desktop Support Engineer t to join their established IT team on a 12 month FTC. This role will be primarily focused on providing 1st and 2nd Line IT support to 300 internal users globally. Please note- this role offers hybrid working and there is a chance it may go permanent. As the IT Support Engineer you will work with Desktop and Infrastructure support teams to field requests and provide IT support remotely and in person. You will record and manage incidents within the service desk ticketing system and deliver effective troubleshooting within agreed service levels. You will also help to manage all end user devices deployed at home or in the office. The ideal candidate will be customer focused with great communication skills. You will be familiar with ITIL processes and have experience supporting a Windows environment. Exposure to the following technologies would be beneficial: Active Directory Office 365 Microsoft InTune TCP/IP, DHCP and DNS Citrix The salary on offer for this role is up to £33,000 plus great benefits.
IT User Support Specialist
Reynolds Porter Chamberlain, London
Job Title IT User Support Specialist Position Full Time Role Business Services Location London Practice Area/Department Banking Description Role Overview The support of IT at RPC is key and a vital function that ensures the firm can provide full service to our clients in accordance with our client service standards. An opportunity has arisen to recruit a highly motivated, talented and enthusiastic team player to join the IT User Support team as the first point of contact for supporting RPC's people. This role is responsible for the day-to-day IT support and service of all RPC offices (London, Bristol, Hong Kong & Singapore). This includes technical troubleshooting, providing solutions, educating RPC users on the standard ways of working and training them on systems as and when required. This role involves being an advocate for IT and ensuring delivery of RPC systems and services. Feeding back to the IT Service Delivery Manager on suggestions and improvements that can be made, education and the customer service provision. Adhering to the ITIL framework, providing swift responses to incidents, requests and enquiries raised by the business, investigation of incidents and problems by adhering to standard operating procedures and troubleshooting skills through resolution. When necessary liaising with IT colleagues and carrying out trend analysis to avoid problems in the future within SLA response times. Being a member of the IT team ensuring that a world class customer service is provided to the business, working closely and collaboratively with other IT teams to ensure a strong relationship is maintained between IT and the business. Reports to IT User Support Team Leader Position requirements: Acting as the first point of contact for all business IT enquires, answering calls/emails and walk-ups in a professional and helpful manner, with the objective of completely understanding the caller's problem or requirement. Provide customers with regular updates ensuring they are fully aware of the status and progress of their call. Excellent understanding of ITIL best practice, ability to follow ITIL processes and procedures. Investigating and resolving incidents to the best ability and ensuring all enquires are recorded effectively in our call logging system. Supporting and troubleshooting RPC technologies as specified in the technical requirements below, maintaining excellent relationship and communication with International IT contacts ensuring sharing of knowledge and procedures. Monitoring ITSM call queues to ensure all tickets are being dealt with effectively and according to the service standards. Contribute to Service Desk team meetings from an incident management perspective and actively share information and knowledge with all members of the team. Aim to continually improve levels of IT skills and knowledge. Comprising service desk support, the incident management cycle, problem management and change management and the support processes necessary to ensure service quality and customer service. Incidents and requests are received via telephone, email, or face-to-face visits. Technical support and providing advice using the most appropriate method such as telephone, remote access, email, or a desk side visit. Provide first, second and third level technical support as part of the Global IT User Support team. Take ownership of incidents and requests recording, prioritising, regularly updating tickets and users, investigating, and troubleshooting to identify the root cause through to resolution. When necessary, liaise and escalate to other technical teams. Responsible for handling Incident and Problem escalation, ensuring all Incidents and Service Requests are dealt with in Service Level Agreements (SLA) targets, and that customers are kept updated regularly. Consistently deliver high levels of customer service and best practice standards by considering business objectives, IT policies, processes, and procedures. Always supporting and driving a customer care philosophy that ensures customer satisfaction within the IT road map. Act positively as an IT representative by promoting decisions made about equipment selection, services policies, and projects. Access and submit articles to the knowledge database, maintenance of documentation, standards, and procedures to aid incident resolution. Work with IT teams to produce documents and process to provide a consistent service to the business. Proficient knowledge of Active Directory to perform system administration activities such as user account management and support. Provision the configuration of hardware, computer, laptops, Polycom telephones and mobile phone technologies. Windows 10 - certification or equivalent experience ITIL methodology experience where possible. MS Office 365 - MOS certification or equivalent experience Document Management Systems (iManage) Mobile Device Management (MS Intune) Good knowledge of networking e.g., TCP/IP, WAN/LAN, patching etc Contact Relationship Management system (Interaction - preferred but not essential) Practice Management Systems (Aderant - preferred but not essential) Digital Dictation (BigHand - preferred but not essential) Citrix and Time Recording Software (Aderant Expert Time - preferred but not essential) Softphone administration (8*8 - preferred but not essential) Support the role out of IT projects by managing user expectations, work with the IT teams and others as and when required to ensure a smooth delivery. Keep up with the IT project road map and communicate with users to build a better relationship between IT and the business. Strong communication skills both verbal and written. Ability to write and send communications to the business. Influencing users and the business to understand how they can better use the firm's technologies, applications, and processes to improve the way they work. Analyse training needs for the user community and feedback to the IT Learning Team. Sustain skills that are appropriate for the role and for the business. Organise work tasks and projects as guided by the management team. Working conditions: Shift base as follows - 37.5 hours a week rota: 08:00 - 16.30. 30 - 17.00 00 - 17.30 30 - 18.00 30 - 20.00 Hybrid working depending on on-site requirements (Meetings/Room Support/Hardware setups) Out of hours work when required either before or after normal shift hours and at weekends (Overtime) Providing 24/7 on-call support on a rota basis post probation Providing additional cover for shifts during holidays and sickness. Some moving and lifting of moderately heavy IT hardware and peripherals. Use of telephone headset and sitting for extended periods of time Please note that you may be asked to cover other shifts at any given time to ensure that support meets the needs of the business. Please note that you may be asked to travel to another site at any given time to ensure that support meets the needs of the business. Join the on-call rota support at weekends for both Asia and UK colleagues (please refer to On-Call Policy for further information)
Service Desk Specialist ll
Astreya Partners, London
What this Job Entails: The Service Desk Specialist II will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures. Scope: Applies company policies and procedures to resolve a variety of issues Works on problems of moderate scope Receives general instructions on routine work and detailed instructions on new projects Your Roles and Responsibilities: Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees. Maintain equipment inventory, including processing RMAs and ordering new equipment. Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user. Participates in monitoring, updating and maintaining tickets in a defined ticketing system. Responds to tickets, contacts users and plans workload. Update, track and escalate the ticket to appropriate levels/group for resolution as required. Sign off on closed tickets with the user to include follow up specifically to the end user. Provide routine software and hardware troubleshooting support to employees to resolve common IT problems. Engage in support of access to corporate network/wireless and applications both on the network as well as over VPN. Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position. Apple device, MacOS and iOS troubleshooting in a corporate environment Windows device, Windows OS and Android troubleshooting in a corporate environment Exceptional customer service Some basic AV experience (meeting room troubleshooting, basic meeting support) Jira or other ticketing system experience Nice-to-Have Qualifications * MAC, Microsoft, or other certifications. Experience managing modern SaaS applications such as G-Suite, Slack and Okta integrations using SAML. Working Experience with Distributed File Sharing (DFS). Required Qualifications/Skills: Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience Builds productive internal and external working relationships Exercises judgment within defined procedures and practices to determine appropriate action Ability to work independently with minimal supervision Excellent coordination skills and a team player Ability to identify issues and escalate as needed Excellent written and oral communication skills Strong interpersonal and customer service skills Knowledgeable about hardware, software, and network troubleshooting Understanding of software application use and installation Ability to resolve technical issues under pressure Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Financial Services Regulatory Knowledge Lawyer
Michael Page, England
As a Financial Services Regulatory Knowledge Lawyer you will be responsible for:Providing authoritative legal advice and updates on financial regulatory laws.Staying up-to-date with the latest regulations in the financial services legal sector.Training and mentoring junior members of the legal team on financial services regulatory legal updates. A successful Financial Services Regulatory Knowledge Lawyer should have:Qualified as a solicitor in England and Wales.Experienced understanding of Financial Services Regulatory law.Excellent written and oral communication skill and attention to detail. Strong analytical and problem-solving abilities.
Commercial Paralegal - Financial Services
Michael Page, City of London
Assisting with commercial and employment law matters.Reviewing, drafting and negotiating a range of commercial contracts.Supporting the wider team in employment law matters.Conducting legal research and providing advice on relevant laws and regulations.Supporting the company in ensuring legal compliance within the financial services industry.Assisting with dispute resolution and litigation matters.Managing relationships with external legal counsel.Supporting the implementation of legal policies and procedures.Assisting the London Legal team with day-to-day legal queries (including but not limited to reviewing commercial contracts, responding to employment queries and assisting with general corporate matters, as required).Taking initiatives in developing new processes and improving current processes to streamline the Legal team's response, increase efficiency, and support collaboration within the teamObtaining and maintaining an excellent understanding of the organisation and the products with a focus on regulations and laws in various jurisdictions.Representing the Legal team in projects and transactions as required.Initiating, planning, prioritising and managing work activities and projects effectively.Regularly communicating with your line manager and providing updates in team meetings on progress.General legal and administration support (including but not limited to filing, execution of contracts, renewals of certified documents)Collaborating with other teams and outside counsel when appropriate.Complying with all applicable compliance policies, procedures, laws, and regulationsA successful 'Paralegal' should have:A law degree or equivalent legal qualification.At least three years experience in commercial and employment law ideally within the financial services sector.Strong drafting and negotiation skills.Excellent legal research skills.Good understanding of financial regulations.Proven ability to manage relationships with external counsel
Network Architect
Michael Page, Watford
You will be involved in the design of networks, systems architecture as well as the development and integration of overall solutions, support of IT network infrastructure, Consultancy, network security to both internal and external customers. Activities will include 'in depth' analysis, design (both for high and lower-level solutions)The role includes problem diagnosis and resolution out of hours. 24/7 second line support on IP core network. The role may also include project lead or team leader roles and could involve managing smaller teams of professional peopleThis role will encompass a range of responsibilities including but not limited to:* To lead evaluation, test & installation of the IP network system/application/software and hardware provided by suppliers with controls and standards i.e. Firewalls/Data Security, Network software and hardware.* To lead test & installation of network software maintenance and updates provided by suppliers.* Pre-sales support and services to CSL sales functions, providing high quality technical interfaces to internal/external customers and suppliers.* Investigating technical incidents and providing remedies where necessary, taking proactive ownership of technical supplier equipment/service problems.* Co-ordinating 3rd party suppliers in the resolution of more complex M2M issues including Mobile Operators, hardware manufacturers, platform providers etc.* Design/build of secure customer router configurations, utilising internal platforms to provision, test and activate.* Deployment and management of customer/product trials and pilots.* Generation of technical documentation (manuals, product specifications, requirements definitions, guides, plans etc) where requiredThis role will encompass a range of responsibilities including but not limited to:* To lead evaluation, test & installation of the IP network system/application/software and hardware provided by supplierswith controls and standards i.e. Firewalls/Data Security, Network software and hardware.* To lead test & installation of network software maintenance and updates provided by suppliers.* Pre-sales support and services to CSL sales functions, providing high quality technical interfaces to internal/externalcustomers and suppliers.* Investigating technical incidents and providing remedies where necessary, taking proactive ownership of technicalsupplier equipment/service problems.* Co-ordinating 3rd party suppliers in the resolution of more complex M2M issues including Mobile Operators, hardwaremanufacturers, platform providers etc.* Design/build of secure customer router configurations, utilising internal platforms to provision, test and activate.* Deployment and management of customer/product trials and pilots.* Generation of technical documentation (manuals, product specifications, requirements definitions, guides, plans etc) where required.The typical role holder may have obtained some appropriate recognised industrial accreditation at typically specialist level from specific vendors. Cisco CCNP, Checkpoint CCSE.Experienced and fully competent in own area and can share own expertise and provide guidance and support to others.* May have developed specialist knowledge in one area but able to apply knowledge/skills to a range of standard and nonstandard activities.* Awareness of internal/ external business issues and best practice in own discipline that is then applied to the role.* Can interpret client needs, assessing the full requirements and identifying solutions to non-standard tasks/queries.* Understands appropriate customer Business Processes and operating environments.* Has developed specialist 'in depth' knowledge in more than one area.* Completes own role independently and with minimal supervision.* Can take action to monitor and control costs within own work horizons.* Can identify key issues and patterns from partial/conflicting data, able to take a broad perspective with problems and spot new, less obvious solutions.* Able to manage own time to meet agreed targets, and to develop plans for specific work activities in own area over the short-term, including forecasting resource requirements.* Able if required to organise the work of a small team of professionals to deliver to agreed deadlines.* Is able to promote teamwork, and to coach and guide others.* Able to create informal networks with key contacts within own area.
Head of IoT Business Development
Michael Page, Watford
An exciting career path lies ahead for the successful candidate, with the opportunities of progression within the company but also to become a recognised IoT specialists with key players in the industry across Europe. We are looking for someone who is eager to learn more about the IoT market and all the exciting technology that comes with the job. You will need exceptional organisational and client-facing skills. If you have got a mindset to succeed and you see your future in a dynamic and rapidly growing business, we want to hear from you!This role will encompass a range of responsibilities including but not limited to:Develop and maintain strategic long-term trusting relationships with key clients to accomplish organic growth and strategic long-term company objectives.Identify and close sales to new customers & partners to achieve growth targetsWork with colleagues to develop opportunities in existing partner accountsMaintain a thorough understanding of key customer needs and requirementsManage, track and analyse key account metrics including service levels, contract performance profitability etc.Deliver regular performance status, including but not limited to, keeping your pipeline updated and results presentations to internal and external teams.Develop win-win solutions for both company and client via effective contract negotiation.Manage individuals to deliver individual and team targetsAttending industry exhibitions, forums, seminars, trades shows, awards and events relevant for their business sector.UK travel to meet clients or attend industry events.Aiding with all communications with customersAssisting in the preparation and follow up process of on-boarding new clients.Planning and identifying marketing campaigns to effectively engage with target audience.Key Skills & Qualifications Sought:Flawless communication skills in both spoken and written English.Computer literate with experience of Microsoft Word, Excel, and PowerPoint.Confidence to work autonomously and liaise with a mix of individuals.A keen eye for detail with excellent organisational skills.A strong team player who can collaborate on truly diverse projects.Adept at talking to people from different backgrounds, you should have experience managing a conversation over the phone and improving working relationships with clients.Ability to manage multiple accounts, relationships, and projects simultaneously.Personal drive and ambition with the desire to be at your best at all times.Current UK driving licence.
Sales Manager IoT
Michael Page, Watford
An exciting career path lies ahead for the successful candidate, with the opportunities of progression within the company but also to become a recognised IoT specialists with key players in the industry across Europe.We are looking for someone who is eager to learn more about the IoT market and all the exciting technology that comes with the job.You will need exceptional organisational and client-facing skills. If you have got a mindset to succeed and you see your future in a dynamic and rapidly growing business, we want to hear from you!Duties & Responsibilities:This role will encompass a range of responsibilities including but not limited to:Develop and maintain strategic long-term trusting relationships with customers to accomplish organic growth and strategic long-term company objectives.Maintain a thorough understanding of key customer needs and requirements.Deliver regular performance status, including but not limited to, keeping your pipeline updated and results presentations to internal and external teams.Develop win-win solutions for both company and client via effective contract negotiation.Attending industry exhibitions, forums, seminars, trades shows, awards and events relevant for their business sector.UK travel to meet clients or attend industry events.Aiding with all communications with customersAssisting in the preparation and follow up process of on-boarding new clients.Planning and identifying marketing campaigns to effectively engage with target audience.Key Skills & Qualifications Sought:Flawless communication skills in both spoken and written English.Computer literate with experience of Microsoft Word, Excel, and PowerPoint.Confidence to work autonomously and liaise with a mix of individuals.A keen eye for detail with excellent organisational skills.A strong team player who can collaborate on truly diverse projects.Adept at talking to people from different backgrounds, you should have experience managing a conversation over thephone and improving working relationships with clients.Ability to manage multiple accounts, relationships, and projects simultaneously.Personal drive and ambition with the desire to be at your best at all times.Current UK driving licence.
Sales Executive Shred-it
Stericycle, Appleton WA
About Us: At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people’s lives, communities, and our planet by protecting their health and well-being. Operating from 20 sites across the UK and Ireland, Stericycle and its Shred-it brand are both widely recognized as the UK’s leading healthcare waste specialist & information security solutions provider. Built on unrivaled knowledge and expertise, we are the clear leader in the delivery of safe, compliant, and sustainable solutions to an ever-increasing customer base. Join us on our mission to protect health and well-being in a safe, responsible and sustainable way. Position Purpose: The Sales Executive (SE) will be responsible for driving increase in sales revenues by the identification and execution of new business territory opportunities. Targeting primarily customer prospects, either new or lapsed to Shred-it, the SE will provide complete and appropriate shredding solutions for every prospect to boost top-line revenue growth, customer acquisition levels and profitability. They will also liaise with customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Key Job Activities: Present, promote and sell the Shred-it service to new and lapsed prospects by identifying new opportunities within the defined territory area, attending pre-booked sales appointments, and using the Shred-it sales process and defined pricing and policies of Shred-it EMEA to gain new contracts. Use SFDC and other company defined IT systems to effectively manage pipelines, report activity, track sales, send contracts to clients, book appointments and communicate both internally and externally in a professional manner. Works closely with immediate local, strategic and inside sales colleagues, sales and marketing leadership teams, as well as regional Operations, Client Services, IT, and other team members to enhance the service offering available to new and existing customers. Attend internal meetings and trainings fully prepared with relevant current data on market opportunities, promoting a positive and professional Sales attitude in the office and on calls to ensure the high standards required by Shred-it for customer service, security, and environmental consciousness are maintained. Follow the Shred-it policies for team members, especially but not limited to the Commercial DOA, Pricing book, SFDC policies, Tender and bidding processes and standard codes of Ethics and Health and Safety that ensure Shred-it is a great place to work for all team members. Carry out market research and maintain knowledgeable about the shredding market in the defined territory, including awareness of competitor activity and new legislation, sharing with your team members and sales leadership teams as appropriate. Education: Required Education: High School or equivalent. Preferred Education: Associate's or equivalent. Experience (EMEAA): Required Years of Experience: 0 - 1 year Preferred Experience: Good knowledge & understanding Must be qualified to work in the UK and have a clean criminal records check. University/college education or similar relevant sales experience preferred. Strong computer literacy, including but not limited to, Microsoft Office suite. Proficient in the use & understanding of CRM systems, Salesforce, preferred Excellent time management, self-discipline & organisational skills. Energetic, highly motivated & results oriented with a constant positive attitude – motivated by success. A strong negotiator with exceptional listening skill, with the ability to understand, interpret and match the circumstances to a desirable outcome suitable to all parties. Experience of operating within a competitive, high pressure environment, preferably as part of a target driven team. Ability to be able to operate under pressure in a high volume, competitive telesales environment, both individually and as part of a team. Don’t need field sales experience but must have outbound sales experience, minimum of 3 years with a track record. Certifications and/or Licenses: Drivers Licence Benefits: Stericycle offers you: Contributory Pension Scheme Life Insurance Cycle to Work Scheme Access to SteriCares, our employee support fund Stericycle University – Our online library of self-development & learning Annual performance related pay review. Referral Scheme (Earn by introducing people in your network to the Stericycle family) Flu voucher Eye Test voucher And more… Disclaimer: The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
Network Support Engineer
Gamma Telecom, Accrington
Network Support Engineer Location: Manchester/Glasgow (Hybrid) Who are we? Gamma is a leading supplier of Unified Communications as a Service (UCaaS): they provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets. It is AIM listed and have over 1750 staff across UK and European locations. Main purpose of role: The Direct Network Services team delivers end to end network and firewall support including a design function to our customers. The successful candidate will be responsible for managing and maintaining customer networks from the core to the edge. This will include delivering Low Level Designs and supporting changes to the network across both the WAN and the LAN. What you’ll be involved in: This is a fantastic opportunity for an experienced Network Engineer to further their network knowledge. The team support multiple architectures inc MPLS WANs, local LANs, firewalls and SDWAN. Suitable candidates will have a proven background in configuring, supporting, and troubleshooting complex network/firewall architectures. The role will involve working closely with the Customers and internal Gamma delivery teams to ensure that Customer Project deliverables are efficiently deployed into operation. What skills do you need to make an impact in this role: Applicants will typically be CCNP or working towards this. Vendor-specific experience in Cisco routing and switching. Meraki MX/MS/MR deployment skills, including SDWAN, Dashboard and Licensing. Firewall experience of Palo Alto – Including Policy, Routing, Global Protect and VPN’s In-depth understanding of routing protocols, internal and external BGP, OSPF & EIGRP Advanced knowledge of routers, switches, firewalls & Access Control Lists (ACLs) Understanding of core network routers and infrastructure Hands-on experience of IP network design, implementation, and troubleshooting A strong background in configuring firewalls for Corporate and/or ISP services, to include: Centralised / Virtual Firewall Policy and best practice. VPN Client build/policy Site to Site IPSec build/policy DPI Policies for Internet Traffic A firm understanding of Network Security. Desirable Skills Experience of delivering solutions on Cloud compute such as Azure/AWS. Scripting/Programming experience ie Python, Git Working with API’s Working with network management tools and SNMP Palo Alto Prisma VOIP and QoS - Specific experience with deploying QoS in a voice and / or converged environment would be advantageous. Understanding of Layer2 and Layer3 MPLS VPNs from the Core to Customer Edge (P / PE / CE) including VRFs Cisco ISE Supporting Nexus Datacentre switching architectures. Previous work on designing and delivering resilient solutions Key Attributes Highly IP literate Strong understanding and knowledge of Network Standards, protocols, and best practices. 3-5 years design/operational experience (preferably within a SP environment). Excellent Communication Skills Customer Focused High attention to detail Ability to work under pressure and in a fast moving and changeable environment Self-motivated and very flexible with a “can do” attitude Skilled in task prioritisation How we work: This is a Hybrid role, with an expectation of working 2 days form the Gamma office. Working Monday to Friday from 9 – 5:30pm. There will also be a requirement to provide out-of-hours support and be On-Call(covered 1 in 4 weeks). Why Gamma? There are many good reasons to join Gamma. We work in a relaxed environment with an emphasis on delivering the highest quality in everything we do. This is a really exciting time to join with a clear strategy, stable financial position, new values and exciting growth plans. If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma Further relevant information: Applicants must be eligible to work in the UK. Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's ATS. Gamma is a leading supplier of Unified Communications as a Service (UCaaS) in the UK, German, Spanish, Polish, and Dutch business markets. We are AIM listed and employs 1650 people. With a range of UCaaS, Mobile, and Connectivity services, Gamma provides robust and secure solutions that enable organisations to communicate, collaborate and offer a better customer experience. Gamma’s largest market is in the UK where our network-based services are supplied to SME, Public Sector, and Enterprise markets through a network of 1000 channel partners and its own direct sales and support capabilities. In addition, Gamma owns Exactive, a Unified Communications specialist and Microsoft Teams Voice Partner. Mission Labs is part of our team, a well-established UCaaS technology business that has built a reputation for creating technologically advanced solutions and delivering great service to its customers and partners. This enables Gamma to enhance and expand its cloud contact centre (CCaaS) technology as well as accelerating its digital channel strategy. Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.
Sales Support Administrator Shred-it
Stericycle, Sale M
About Us: At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people’s lives, communities, and our planet by protecting their health and well-being. Operating from 20 sites across the UK and Ireland, Stericycle and its Shred-it brand are both widely recognized as the UK’s leading healthcare waste specialist & information security solutions provider. Built on unrivaled knowledge and expertise, we are the clear leader in the delivery of safe, compliant, and sustainable solutions to an ever-increasing customer base. Join us on our mission to protect health and well-being in a safe, responsible and sustainable way. Position Purpose: The Sales Support Administrator will be responsible for all aspects of after sales care; providing customer-facing and administration support to ensure the efficient and smooth running of services agreed. Working as part of a team with individual accountability in defined areas, this position deals with all responsibilities in a highly customer focused way, interacting and collaborating daily with internal and external customers. Defined accountabilities and objectives will be agreed as part of the Performance Agreement (PA) process. Key Job Activities: Carry out a high volume of outbound telephone calls to customers who have agreed services. Answer incoming telephone calls and ensure appropriate action is taken relative to each call. Meet/exceed productivity and activity targets set out in annual Performance Agreement. Ensure that all customers are satisfied and are courteously treated. Record all customer interaction accurately in CRM system. Investigate any after sales issues and agree appropriate resolution. Lead generation, data cleansing and data sourcing. Carry all customer service inquiries to their conclusion; an issue is not complete until the customer/caller is satisfied. Prepare all communications and documentation to a satisfactory, accurate and timely standard Monitor, order and/or replace office supplies inventory as needed. Assist in any ad hoc tasks that may be required from time to time. Education: University/college education or equivalent experience. Experience (EMEAA): Previous experience in a sales support / customer service role preferred Computer literate, proficient in MS Office products including Word, Excel and Outlook Proficient in CRM, (Salesforce and SAP preferred) Strong organisational and interpersonal skills Excellent business communication skills required Excellent collaboration skills required Excellent follow-up skills are essential for timely, consistent follow-up with outstanding accounts High level of professionalism while working with customers Proficiency in basic math and accounting skills Customer focused Results oriented Detail oriented Temperament to work in a multi-task, fast-paced, deadline-oriented environment, with a proven record of success Must be reliable, accountable and be able to work with minimal supervision Certifications and/or Licenses: Benefits: Stericycle offers you: Contributory Pension Scheme Life Insurance Cycle to Work Scheme Access to SteriCares, our employee support fund Stericycle University – Our online library of self-development & learning Annual performance related pay review. Referral Scheme (Earn by introducing people in your network to the Stericycle family) Flu voucher Eye Test voucher And more… Disclaimer: The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
IT Service Centre Specialist
Bupa, Salford Quays
IT Service Centre Specialist Salford Quays M50 3SP Hybrid working Permanent Salary: up to £25,000 per annum + Fantastic Benefits Full time 37.5hrs Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives. Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way. day. Role Overview: To provide a first line incident management function to all IT Service Customers, IS Teams and Vendors contacting the IT Service Centre. To provide a customer focussed, single point of contact for Bupa IS customers. What you’ll do: To provide first line support in line with published SLA’s for all customers contacting the IT Service Centre. To provide customer service excellence, ensuring all users contacts are handled in a pleasant, helpful and professional manner, with regular updates provided to the customer. To recommend opportunities to the Service Centre Management Team to improve working practices and team performance. To pro-actively participate in all IS functional/departmental meetings giving feedback to ensure continual improvement, productivity gains and overall customer satisfaction and undertake departmental initiatives as directed. To keep up to date with the Bupa organisation and business, the healthcare market place and IT industry opportunities to provide desktop solutions. To follow ITIL based Operational Lifecycle procedures (Incident, Problem, Change, Configuration, Asset etc.) to ensure a cost effective and efficient service to the IT Customer Service. To achieve appropriate security accreditation for the administration of User accounts for all Bupa systems ensuring strict compliance with Bupa security standards and policies Ensure that all requests and incidents logged with the IT Service Centre are progressed and resolved and the Customer is updated with progress at all times. Act as a call co-ordinator for all External vendor queues to ensure faults and requests are actioned. Advise customers on the purchase of appropriate hardware/software in conjunction with technical teams. To perform administration tasks as allocated by the Service Centre Management Team. To support the various operational working hours (shifts) as appropriate Temporary Secondments to other IS Customer Service teams to enhance skill sets. What you’ll bring: General awareness of Bupa’s Business and systems. Strong Customer Focus. Strong Communications skills, telephone, written and face to face. Good awareness of Microsoft Desktop products. Good awareness of Infrastructure Components (Network, NT, Exchange). Good organisational skills. ITIL qualified Why Bupa? We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for: 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual performance-based bonus Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts Diversity and Inclusion Bupa is committed to making sure that every applicant is assessed based on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can truly be you at Bupa. We want to ensure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them. Whether you’ve found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn’t where you've been. This is where you're going. This is what we have belief in. Time Type: Full time Job Area:
Host / Receptionist - Faulkner House
Bruntwood, Manchester
At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow. We’re commercial property specialists operating across the UK. Bruntwood own, develop, manage and maintain properties across England. Our focus is on 'Creating Thriving Cities' which is evident across our website, so have a look to gain more of a perspective on what we do, and how we operate. You'll work in our wonderful Faulkner House building, located in Manchester City Centre, Monday to Friday, 40 hours per week. Job purpose: The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and ultimately you will be working with our clients/tenants on a regular basis. So it's important you are approachable and ultimately love speaking to people and building relationships. That's why we love applicants from hospitality/retail/cabin crew backgrounds where you will be a natural at this. What will you be doing? Delivering a positive Customer Experience within the building Build lasting, long term, professional relationships with customers To be the first point of contact for all customers and visitors in the building Support and facilitate events and meetings within the building Facilitate new customer viewings to support the sales process Host the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers Collate all customer intelligence and update systems accordingly to support sales and retention Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood Be a role model to promote wellbeing in the workplace You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time What are we looking for? You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation. We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis You will be an excellent communicator, bringing your personality to work and interacting with people on a human level Skills and experience in hospitality, retail or other service sectors Able to maintain high levels of energy and positivity throughout the day What will you get? An opportunity to work with a friendly, passionate and experienced team Ability to contribute towards the growth of the company and its direction An exciting place to work and a challenging role, full of opportunity and new experiences Opportunities for progression in a growing company On top of the salary advertised you will be entitled to a number of benefits including; 25 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you Sabbatical of up to 12 months so you can take a career break after five years with us Free Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too Life assurance cover for all colleagues Up to 8% matched pension scheme Free all colleague share scheme starting at 5% of your annual salary each year (subject to hitting profit targets set the previous year) Discounts & cashback at leading retailers Enhanced maternity - 26 weeks fully paid leave Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £25m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality. When developing our communities, we pursue local partnerships which focus on harnessing talent and creating equal working opportunities for people from all different backgrounds. Doing this internally is just part of the picture — we also help our customers to create diverse workforces and benefit the community by growing in a socially-responsible way. Our ambition is to make Bruntwood a truly diverse and inclusive place to work, reflective of the communities we live and work in. To help us to achieve this we encourage applications from ethnic minorities, disabled people, and those who are neurodiverse. Join us and you’ll be part of our journey to creating something even better, for our customers and ourselves. We’ll do our best to get back to you within a week of your application, however if it has been longer than this please feel free to email [email protected] for an update. For successful applicants we conduct a one stage interview process that will give you the opportunity to see the role in action, as well as ask questions to ensure it’s the right fit for you.