Overview of salaries statistics of the profession "After Sales Specialist in UK"

At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow. We’re commercial property specialists operating across the UK. Bruntwood own, develop, manage and maintain properties across England. Our focus is on 'Creating Thriving Cities' which is evident across our website, so have a look to gain more of a perspective on what we do, and how we operate. You'll work in our wonderful Glasshouse building, located in Alderley Park, Monday to Friday, 40 hours per week. Job purpose: The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and ultimately you will be working with our clients/tenants on a regular basis. So it's important you are approachable and ultimately love speaking to people and building relationships. That's why we love applicants from hospitality/retail/cabin crew backgrounds where you will be a natural at this. What will you be doing? Delivering a positive Customer Experience within the building Build lasting, long term, professional relationships with customers To be the first point of contact for all customers and visitors in the building Support and facilitate events and meetings within the building Facilitate new customer viewings to support the sales process Host the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers Collate all customer intelligence and update systems accordingly to support sales and retention Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood Be a role model to promote wellbeing in the workplace You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time What are we looking for? You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation. We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis You will be an excellent communicator, bringing your personality to work and interacting with people on a human level Skills and experience in hospitality, retail or other service sectors Able to maintain high levels of energy and positivity throughout the day What will you get? An opportunity to work with a friendly, passionate and experienced team Ability to contribute towards the growth of the company and its direction An exciting place to work and a challenging role, full of opportunity and new experiences Opportunities for progression in a growing company On top of the salary advertised you will be entitled to a number of benefits including; 25 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you Sabbatical of up to 12 months so you can take a career break after five years with us Free Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too Life assurance cover for all colleagues Up to 8% matched pension scheme Discounts & cashback at leading retailers Enhanced maternity - 26 weeks fully paid leave Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £25m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality. When developing our communities, we pursue local partnerships which focus on harnessing talent and creating equal working opportunities for people from all different backgrounds. Doing this internally is just part of the picture — we also help our customers to create diverse workforces and benefit the community by growing in a socially-responsible way. Our ambition is to make Bruntwood a truly diverse and inclusive place to work, reflective of the communities we live and work in. To help us to achieve this we encourage applications from ethnic minorities, disabled people, and those who are neurodiverse. Join us and you’ll be part of our journey to creating something even better, for our customers and ourselves. We’ll do our best to get back to you within a week of your application, however if it has been longer than this please feel free to email [email protected] for an update. For successful applicants we conduct a one stage interview process that will give you the opportunity to see the role in action, as well as ask questions to ensure it’s the right fit for you.

At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow. We’re commercial property specialists operating across the UK. Bruntwood own, develop, manage and maintain properties across England. Our focus is on 'Creating Thriving Cities' which is evident across our website, so have a look to gain more of a perspective on what we do, and how we operate. You'll work in our wonderful Alderley Park location, Monday to Friday, 40 hours per week. Job purpose: This role will suit someone who has a keen eye for detail, who loves organising and accuracy through administration. The role will also involve interacting with our lovely customers and colleagues. However, in the main, the purpose is around administrative duties. What will you be doing? Manage the administrative active function for our Facilities Management Service Play a pivotal part of ensuring facilities and repair jobs are managed through the systems for our colleagues and customers Support and facilitate events and meetings within the building Facilitate new customer viewings to support the sales process Attention to detail is key, along with strong administration skills being able to work on multiple systems to log, manage and progress jobs Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood What are we looking for? The ability to communicate with people at all levels in a friendly and engaging way You'll enjoy and have experience of completing administrative tasks You'll be passionate about what you do - you'll soon find out if successful that we love what we stand for here at Bruntwood, so you'll be keen to work in a positive team who collaborate and support each other Ideally you'll have your own transport (parking is free on site) Enjoy working as part of a team to problem solve and deliver an excellent service An inquisitive mind - looking for ways to improve our service On top of the salary advertised you will be entitled to a number of benefits including; 25 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you Sabbatical of up to 12 months so you can take a career break after five years with us Free Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too Life assurance cover for all colleagues Up to 8% matched pension scheme Discounts & cashback at leading retailers Enhanced maternity - 26 weeks fully paid leave Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £25m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality. Our ambition is to make Bruntwood a truly diverse and inclusive place to work, reflective of the communities we live and work in. To help us to achieve this we encourage applications from ethnic minorities, disabled people, and those who are neurodiverse. Join us and you’ll be part of our journey to creating something even better, for our customers and ourselves.

Job Title IT User Support Specialist Position Full Time Role Business Services Location London Practice Area/Department Banking Description Role Overview The support of IT at RPC is key and a vital function that ensures the firm can provide full service to our clients in accordance with our client service standards. An opportunity has arisen to recruit a highly motivated, talented and enthusiastic team player to join the IT User Support team as the first point of contact for supporting RPC's people. This role is responsible for the day-to-day IT support and service of all RPC offices (London, Bristol, Hong Kong & Singapore). This includes technical troubleshooting, providing solutions, educating RPC users on the standard ways of working and training them on systems as and when required. This role involves being an advocate for IT and ensuring delivery of RPC systems and services. Feeding back to the IT Service Delivery Manager on suggestions and improvements that can be made, education and the customer service provision. Adhering to the ITIL framework, providing swift responses to incidents, requests and enquiries raised by the business, investigation of incidents and problems by adhering to standard operating procedures and troubleshooting skills through resolution. When necessary liaising with IT colleagues and carrying out trend analysis to avoid problems in the future within SLA response times. Being a member of the IT team ensuring that a world class customer service is provided to the business, working closely and collaboratively with other IT teams to ensure a strong relationship is maintained between IT and the business. Reports to IT User Support Team Leader Position requirements: Acting as the first point of contact for all business IT enquires, answering calls/emails and walk-ups in a professional and helpful manner, with the objective of completely understanding the caller's problem or requirement. Provide customers with regular updates ensuring they are fully aware of the status and progress of their call. Excellent understanding of ITIL best practice, ability to follow ITIL processes and procedures. Investigating and resolving incidents to the best ability and ensuring all enquires are recorded effectively in our call logging system. Supporting and troubleshooting RPC technologies as specified in the technical requirements below, maintaining excellent relationship and communication with International IT contacts ensuring sharing of knowledge and procedures. Monitoring ITSM call queues to ensure all tickets are being dealt with effectively and according to the service standards. Contribute to Service Desk team meetings from an incident management perspective and actively share information and knowledge with all members of the team. Aim to continually improve levels of IT skills and knowledge. Comprising service desk support, the incident management cycle, problem management and change management and the support processes necessary to ensure service quality and customer service. Incidents and requests are received via telephone, email, or face-to-face visits. Technical support and providing advice using the most appropriate method such as telephone, remote access, email, or a desk side visit. Provide first, second and third level technical support as part of the Global IT User Support team. Take ownership of incidents and requests recording, prioritising, regularly updating tickets and users, investigating, and troubleshooting to identify the root cause through to resolution. When necessary, liaise and escalate to other technical teams. Responsible for handling Incident and Problem escalation, ensuring all Incidents and Service Requests are dealt with in Service Level Agreements (SLA) targets, and that customers are kept updated regularly. Consistently deliver high levels of customer service and best practice standards by considering business objectives, IT policies, processes, and procedures. Always supporting and driving a customer care philosophy that ensures customer satisfaction within the IT road map. Act positively as an IT representative by promoting decisions made about equipment selection, services policies, and projects. Access and submit articles to the knowledge database, maintenance of documentation, standards, and procedures to aid incident resolution. Work with IT teams to produce documents and process to provide a consistent service to the business. Proficient knowledge of Active Directory to perform system administration activities such as user account management and support. Provision the configuration of hardware, computer, laptops, Polycom telephones and mobile phone technologies. Windows 10 - certification or equivalent experience ITIL methodology experience where possible. MS Office 365 - MOS certification or equivalent experience Document Management Systems (iManage) Mobile Device Management (MS Intune) Good knowledge of networking e.g., TCP/IP, WAN/LAN, patching etc Contact Relationship Management system (Interaction - preferred but not essential) Practice Management Systems (Aderant - preferred but not essential) Digital Dictation (BigHand - preferred but not essential) Citrix and Time Recording Software (Aderant Expert Time - preferred but not essential) Softphone administration (8*8 - preferred but not essential) Support the role out of IT projects by managing user expectations, work with the IT teams and others as and when required to ensure a smooth delivery. Keep up with the IT project road map and communicate with users to build a better relationship between IT and the business. Strong communication skills both verbal and written. Ability to write and send communications to the business. Influencing users and the business to understand how they can better use the firm's technologies, applications, and processes to improve the way they work. Analyse training needs for the user community and feedback to the IT Learning Team. Sustain skills that are appropriate for the role and for the business. Organise work tasks and projects as guided by the management team. Working conditions: Shift base as follows - 37.5 hours a week rota: 08:00 - 16.30. 30 - 17.00 00 - 17.30 30 - 18.00 30 - 20.00 Hybrid working depending on on-site requirements (Meetings/Room Support/Hardware setups) Out of hours work when required either before or after normal shift hours and at weekends (Overtime) Providing 24/7 on-call support on a rota basis post probation Providing additional cover for shifts during holidays and sickness. Some moving and lifting of moderately heavy IT hardware and peripherals. Use of telephone headset and sitting for extended periods of time Please note that you may be asked to cover other shifts at any given time to ensure that support meets the needs of the business. Please note that you may be asked to travel to another site at any given time to ensure that support meets the needs of the business. Join the on-call rota support at weekends for both Asia and UK colleagues (please refer to On-Call Policy for further information)

About Us: At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people’s lives, communities, and our planet by protecting their health and well-being. Operating from 20 sites across the UK and Ireland, Stericycle and its Shred-it brand are both widely recognized as the UK’s leading healthcare waste specialist & information security solutions provider. Built on unrivaled knowledge and expertise, we are the clear leader in the delivery of safe, compliant, and sustainable solutions to an ever-increasing customer base. Join us on our mission to protect health and well-being in a safe, responsible and sustainable way. Position Purpose: The Sales Support Administrator will be responsible for all aspects of after sales care; providing customer-facing and administration support to ensure the efficient and smooth running of services agreed. Working as part of a team with individual accountability in defined areas, this position deals with all responsibilities in a highly customer focused way, interacting and collaborating daily with internal and external customers. Defined accountabilities and objectives will be agreed as part of the Performance Agreement (PA) process. Key Job Activities: Carry out a high volume of outbound telephone calls to customers who have agreed services. Answer incoming telephone calls and ensure appropriate action is taken relative to each call. Meet/exceed productivity and activity targets set out in annual Performance Agreement. Ensure that all customers are satisfied and are courteously treated. Record all customer interaction accurately in CRM system. Investigate any after sales issues and agree appropriate resolution. Lead generation, data cleansing and data sourcing. Carry all customer service inquiries to their conclusion; an issue is not complete until the customer/caller is satisfied. Prepare all communications and documentation to a satisfactory, accurate and timely standard Monitor, order and/or replace office supplies inventory as needed. Assist in any ad hoc tasks that may be required from time to time. Education: University/college education or equivalent experience. Experience (EMEAA): Previous experience in a sales support / customer service role preferred Computer literate, proficient in MS Office products including Word, Excel and Outlook Proficient in CRM, (Salesforce and SAP preferred) Strong organisational and interpersonal skills Excellent business communication skills required Excellent collaboration skills required Excellent follow-up skills are essential for timely, consistent follow-up with outstanding accounts High level of professionalism while working with customers Proficiency in basic math and accounting skills Customer focused Results oriented Detail oriented Temperament to work in a multi-task, fast-paced, deadline-oriented environment, with a proven record of success Must be reliable, accountable and be able to work with minimal supervision Certifications and/or Licenses: Benefits: Stericycle offers you: Contributory Pension Scheme Life Insurance Cycle to Work Scheme Access to SteriCares, our employee support fund Stericycle University – Our online library of self-development & learning Annual performance related pay review. Referral Scheme (Earn by introducing people in your network to the Stericycle family) Flu voucher Eye Test voucher And more… Disclaimer: The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow. We’re commercial property specialists operating across the UK. Bruntwood own, develop, manage and maintain properties across England. Our focus is on 'Creating Thriving Cities' which is evident across our website, so have a look to gain more of a perspective on what we do, and how we operate. You'll work in our wonderful Faulkner House building, located in Manchester City Centre, Monday to Friday, 40 hours per week. Job purpose: The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and ultimately you will be working with our clients/tenants on a regular basis. So it's important you are approachable and ultimately love speaking to people and building relationships. That's why we love applicants from hospitality/retail/cabin crew backgrounds where you will be a natural at this. What will you be doing? Delivering a positive Customer Experience within the building Build lasting, long term, professional relationships with customers To be the first point of contact for all customers and visitors in the building Support and facilitate events and meetings within the building Facilitate new customer viewings to support the sales process Host the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers Collate all customer intelligence and update systems accordingly to support sales and retention Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood Be a role model to promote wellbeing in the workplace You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time What are we looking for? You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation. We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis You will be an excellent communicator, bringing your personality to work and interacting with people on a human level Skills and experience in hospitality, retail or other service sectors Able to maintain high levels of energy and positivity throughout the day What will you get? An opportunity to work with a friendly, passionate and experienced team Ability to contribute towards the growth of the company and its direction An exciting place to work and a challenging role, full of opportunity and new experiences Opportunities for progression in a growing company On top of the salary advertised you will be entitled to a number of benefits including; 25 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you Sabbatical of up to 12 months so you can take a career break after five years with us Free Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too Life assurance cover for all colleagues Up to 8% matched pension scheme Free all colleague share scheme starting at 5% of your annual salary each year (subject to hitting profit targets set the previous year) Discounts & cashback at leading retailers Enhanced maternity - 26 weeks fully paid leave Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £25m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality. When developing our communities, we pursue local partnerships which focus on harnessing talent and creating equal working opportunities for people from all different backgrounds. Doing this internally is just part of the picture — we also help our customers to create diverse workforces and benefit the community by growing in a socially-responsible way. Our ambition is to make Bruntwood a truly diverse and inclusive place to work, reflective of the communities we live and work in. To help us to achieve this we encourage applications from ethnic minorities, disabled people, and those who are neurodiverse. Join us and you’ll be part of our journey to creating something even better, for our customers and ourselves. We’ll do our best to get back to you within a week of your application, however if it has been longer than this please feel free to email [email protected] for an update. For successful applicants we conduct a one stage interview process that will give you the opportunity to see the role in action, as well as ask questions to ensure it’s the right fit for you.