Overview of salaries statistics of the profession "HR Systems Service Delivery Lead in UK"

Speculative application  Skills: Acne, Actinic Keratosis, Acute Myelogenous Leukemia (AML), AIDS, Allergic Rhinitis, Allergy, Alzheimer's, Anaesthetics, Antibiotics, Anti-infectives, Anxiety, arrhythmia, Asthma, Autoimmune diseases, Autoimmune Disorder, Bacterial Vaginosis, Breast Cancer, Cardiology, Cardiovascular, chemotherapy, Chronic Lymphocytic Leukaemia, Chronic Myeloid Leukemia, Chronic Obstructive Pulmonary Disease, Clinical Pathology, CLL, Congestive Heart Failure, COPD, Cosmetics, Cystic Fibrosis, Dementia, Dentistry, Depression, Dermatology, Diabetes, Diagnostics, Dietetics, Endocrine, Endocrinology, Epilepsy, Family Medicine, Fibromyalgia, Gastroenterology, gastrointestinal, Genetic Diseases, GI, Glioblastoma Multiforme (GBM), Gynaecologic, Gynaecology, Gynecology, Haematology, Haemophilia, Heart Disease, Hematology, Hemopure Anemia, Hepatitis, Hepatology, HIV, Hodgkin's disease, Hypertension, IBD, Immunogenicity, Immunopharmacology, Infections, Infectious Diseases, Influenza, Internal Medicine, Joint Replacement, Lymphoma, Mantle Cell Lymphoma, Melanoma, Menopause, Metabolic, Migraine, Multiple Sclerosis, Musculoskeletal, Myelodysplastic Syndrome, Neonatology, Nephrology, Neurodegenerative disorders, Neurology, Neuroscience, NEUROSURGERY, non small cell lung cancer, Non-Hodgkin Lymphoma, nutraceuticals, Nutrition, OA, Obstetrics, Oncology, Ophthalmology, Oral Health, Orphan Diseases, Orphan drug, Orthobiologic Bone graft, Orthopedic Surgery, Orthopedics, Osteoarthritis, Otitis Externa, Otolaryngology, Ovarian Cancer, Paediatric, Pain, Painful Diabetic Neuropathy, Parkinson’s Disease, Physiology, Podiatry, Post-Menopausal Osteoporosis, Primary Immune Deficiency, Primary Sjogren’s Syndrome, Prostate cancer, Prostatic hyperplasia, Psychiatry, Psychology, Pulmonary, Pulmonology, RA, Rare Disease, Respiratory, retinopathy, Rheumatoid Arthritis, Rheumatology, Rhinitis, Rosacea, Schizophrenia, Seasonal Allergic Rhinitis, Severe Hemophilia, Skin Melanoma, Sleep Disorder, Sleep Medicine, Small Lymphocytic Lymphoma, Small Molecule, Smoking Cessation, Solid Tumors, surgery, Systemic Lupus Erythematosus, Systemic Sclerosis, Tissue Ablation, Transplant, Trauma, Traumatology, Type 2 Diabetes Mellitus, Urology, Vaccine, Vaccines, Vascular Diseases, Weight Loss, Women’s Health, Administrative Assistant, Agile Project Manager, Artwork Coordinator, Associate Director Clinical Operations, Associate Project Manager, Auditor, Biomedical Engineer, Biometrics Manager, Biosample Operations Manager, Biostatistician, Biostatistics Associate Director, Brand Team Lead, Business Administration Associate, Business Administration Manager, Business Analyst, Business Development Associate, Business Development Director, Business Development Manager, CEO, Change Manager, Chemical Project Manager, Chemist, Chemistry, Manufacturing & Control Lead (CMC), Chief Financial Officer, Chief Operating Officer, Chief Technical Officer, Clinical Data Associate, Clinical Data Manager, Clinical Data Specialist, Clinical Development Manager, Clinical Engineer, Clinical Lead, Clinical Operations Director, Clinical Operations Manager, Clinical Pharmacologist, Clinical Programmer, Clinical Project Manager, Clinical Research Associate, Clinical Research Director, Clinical Research Manager, Clinical Research Physician, Clinical Research Specialist, Clinical Study Coordinator, Clinical Study Manager, Clinical Supply Coordinator, Clinical Supply Manager, Clinical Trial Assistant, Clinical Trial Educator, Clinical Trial Manager, Clinical Trial Specialist, CMC Manager, Commercial Manager, Communication Manager, Compliance Associate, Compliance Manager, Computer System Validation Specialist, Contract Associate, Contracts Manager, Country Manager, Customer Service Associate, Data Analyst, Data Analytics Assistant, Data Engineer, Data Management Associate Director, Data Management, Manager, Database Programmer_Designer, Demand Planner, Demand Manager, Developer, Diagnostic Specialist, Director of Contracts & Licensing, Dispensary Assistant, Document Specialist, Drug Safety Associate, Drug Safety Director, Drug Safety Manager, Early Access Project Manager, EHS associate, Electronic Data Capture Manager, Electrophysiologist, Employer Engagement Manager, Engineer (out of industry), Epidemiologist, Exploratory Project Manager, Feasibility Manager, Freelance, FSP Clinical Manager, Global Clinical Data Manager, Graduate, Head of Clinical Data Management, Head of Clinical Operations, Head of Risk Management, Health Economist, Health Information Associate, Healthcare Compliance Manager, HR Associate, HR Manager, Imaging Operations Lead, Inhouse Clinical Research Associate, Intern, Investigator, IT Project Manager, Junior Clinical Data Manager, Junior Clinical Research Associate, Junior Pharmacovigilance officer, Junior SAS Programmer, KOL, Laboratory Assistant, Laboratory Manager, Legal Advisor, Licensing Coordinator, Logistics Associate, Logistics Manager, Logistics Supervisor, Manufacturing Manager, Manuscript Editor, Market Access Manager, Market Access Specialist, Market Insights Specialist, Market Research Associate, Marketing Associate, Material Coordinator, Medical Advisor, Medical Assistant, Medical Devices Project Manager, Medical Director, Medical Information Assistant, Medical Information Associate, Medical Information Manager, Medical Manager, Medical Monitor, medical publisher, Medical Representative, Medical Research Associate, Medical Reviewer, Medical Science Liaison, Medical Technologist, Medical Writer, Medico-economic affairs, Meeting Coordinator, MHRA Pharmacovigilance Inspector, Microbiologist, Occupational Therapist, Office Manager, Ophthalmologist, Packaging Associate, Packaging Coordinator, Patient Recruitment Coordinator, Payroll Specialist, Pharmaceutical Physician, Pharmacist, Pharmacokineticist, Pharmacology Director, Pharmacovigilance Manager, Pharmacovigilance Officer, Physiotherapist, Planning analyst, Policy Officer, Post Doctoral Researcher, Preclinical Project Manager, Principal Biostatistician, Principal Scientist, Privacy Officer, Product manager, Production Manager, Production Specialist, Program Development Manager, Programmer Analyst, Programming Associate Director, Project Assistant, Project Manager (other industry), Proposal Developer, Psychiatrist, Psychologist, Publications Manager, QPPV, Qualified Person, Quality Assurance Assistant, Quality Assurance Complaint Specialist, Quality Assurance Director, Quality Assurance Manager, Quality Assurance Specialist, Quality Control Associate, Quality Control Manager, Quality Control Specialist, Quality Engineer, Quality Manager, Quality Specialist, R&D Manager, R&D Project Manager, Record Specialist, Recruitment & Screening Co-ordinator, Registration Specialist, Regulatory Affairs Administrator, Regulatory Affairs Associate, Regulatory Affairs Director, Regulatory Affairs Manager, Regulatory Affairs VP, Regulatory Documentation Scientist, Regulatory Information Specialist, Regulatory labelling specialist, Regulatory Program Manager, Regulatory Site Activation Manager, Remote Site Monitor, Senior, Research Coordinator, Research Funding Manager, Research Team Manager, Resources Manager, Respiratory Physiotherapist, Sales Manager, Sales Rep, Sample Manager, SAS Programmer, Scientific Advisor, Scientific Affairs Associate, Scientist, Senior Associate Supply Chain (GMP), Senior Biostatistician, Senior Clinical Lead, Senior Clinical Research Associate, Senior Clinical Supply Chain Associate, Senior Clinical Team Manager, Senior Clinical Trial Manager, Senior Epidemiologist, Senior Medical Affairs Officer, Senior Nutrition Scientist, Senior Regulatory Affairs Manager, Senior Scientist, Site Engagement Manager, Site Visit Report Reviewer, SOFTWARE DEVELOPER, Software Engineer, Start Up Director, Start-up Manager, Start-Up Specialist, Strategy Lead, Study Authorisation Associate, Study Delivery Operational Specialist, Submissions Manager, Supply Chain Coordinator, Supply Chain Manager, Supply Chain Planner, Surgical Technician, Systems Administrator, Technical Project Leader, Technical Services Specialist, Training Associate, Training Manager, Translator, Validation Engineer, Vendor Manager, Veterinary Nurse, Warehouse Associate, Warehousing & Distribution Leader, BSc, CQA, GMC, MBA, MBChB, MD, MPhil, MRCPsych, MSc, No CRA Certificate, PGDip, Ph.D Statistics, Pharm D, PhD, PRINCE2, Registered Nurse, SAP, Six Sigma, SolTRAQs, Veterinary, 3PL, ADaM, Administration, Adverse Event management, Advocacy plans, Agile, AKTA, Analytical SEC, Animal Health, APICS, Applicant Tracking System Management, APS, ARISg, auditing, Batch release, Batch Review, BHV, Bioequivalence, Bioinformatics, Biologic, Biomarkers, biometrics, Biosamples, Biosimilars, Biostatistics, Biotech, Black Belt, Business Development, C++, Candidate Attraction, CAPA, CDISC, Cell Biology, Cell stem-based therapy, CER, Chemstations, Client communication, Clinical, Clinical Affairs, Clinical Data Management, Clinical Programming, Clinical Research Organisation, Clinical Trial Applications, clinical trials, close out visits, CMC, CMO, Commercialisation, Compassionate Use, Competent Authorities, Computer Systems Validation, Contract, CPIM, CRF Design, CRO, CSR, Data Analysis, data entry, Data Science, Data Warehouse, database design, Datalabs, DHPC, Distribution, Distribution Planning, DMC, Document Management, Downstream, Drug destruction, Drug Development, Drug Safety, DSUR, E2E, Early Access, Early Phase, EC Submissions, ECG, eCRF, EDC, electronic data capture, ELISA, Epidemiology, ePRO, ERP, eTMF, e-TMF, EU Legislation, Eudravigilance, European Federation of Pharmaceutical Industries, Export Management, FDA Audits, Feasibility, Finance, Forecast, FPLC, GCP, GDP, Gene Therapy, Global, Global Regulatory Affairs, GLP, GMP, Government Affairs, GS1 standards, Health Economics, Healthcare, Healthcare Compliance, Healthy Volunteers, Home-based, HPLC, IATA, ICF, ICH-GCP, Imaging, Immunology, IMP, IMPACT, IMPD, Import Management, IND, InForm, Informatics, International, Interviewing, Inventory Management, Investigator Payments, in-vitro, in-vivo, IRB Submissions, IRT, ISO 13485, ISO 13485:2003, ISO 14971, ISO 9001, ISO13485, IVRS, Java, Lab, Labelling, Laboratory, LEAN, Line Management, Logistics, MA-CC, Manufacturing, MAPP, Market Access, Market Insights, Market Intelligence, Market Research, Marketing, Marketing authorizations, Materiovigilance, MedDRA, Medical Affairs, Medical Communication, Medical Devices, Medical Information, Medical Writing, Medidata Rave, Monitoring, Monitoring Visit, MS Office, MS Project, My Trials, NMR, Office-based, Oracle, Outcomes Research, Outsourcing, Packaging, Paediatrics, Patient Outcomes, Permanent, PET scans, Pharma, Pharmaceutical, Pharmacodynamics, Pharmacoeconomics, Pharmacoepidemiology, Pharmacokinetic, Pharmacokinetics, Pharmacology, Pharmacovigilance, Pharmacy, Phase I, pipetting, PMP, Policy, Post Marketing, Postdoctoral research, Post-marketing, Preclinical, Pricing & Reimbursement, Pricing and Reimbursement, PROC, Process Excellence, Procurement, Product Management, Project Leadership, Project Management, PromoMats, Protein Characterisation, protocol development, Protocol writing, PSURs, Public Affairs, publishing, Purchasing, QP, Qualification Visit, Quality Assurance, Quality Control, Quality Management, Quality Management System, Radiology, Randomisation, Randomization, Rave, Reactovigilance, Real World Evidence, Recruitment, Regional Monitoring, Regulatory, Regulatory Operations, Regulatory submissions, Regulatory Systems Management, remote monitoring, RFI, Risk Management, risk-based monitoring, RMA, RMP, SAE, SAE reporting, Sales Inventory, Sample size estimation, Samples, SAS, Scrum, SDS-PAGE, SDTM, Serialisation, Shipments, shipping, Simoa, Site contracts, Site Engagement, site payments, SOX, SPC- CCDS, Spectroscopy, S-Plus, SPSS, SQL, Start-up activities, statistical analysis, Statistics, Study Management, Study Medication Labelling, Sunshine Act, Supplier Qualification, Supply Chain Distribution, Supply Chain Management, Supply Chain Planning, Supply Planning, SUSAR, SUSARs, TMF, Toxicogenomics, Toxicology, Trackwise, Training, Transport Management, Unicorn Purification System, UPLC, Upstream, UV-Vis Spectroscopy, validation, Veeva, Vendor Management, Venipuncture, VISIO, Western Blot, ZINC, Bratislava, Slovakia, Afrikaans, Argentinian, Armenian, Belgian, Bosnian, Bulgarian, Cambodia, Cantonese, Catalonian, Chinese, Croatian, Czech, Danish, Dutch, English, Flemish, French, Greek, Gujarati, Hebrew, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Luxembourgish, Macedonian, Malayalam, Mandarin, Montenegrin, Norwegian, Persian, Punjabi, Romanian, Russian, Serbian, Slovak, Slovene, Slovenian, Spanish, Swedish, Thai, Turkish, UkrainianLocation: GloballyShare: LinkedIn Facebook Twitter Email

Responsibility for all administration, booking and secretarial staff. To be directly responsible for the efficient and effective operation of the radiology administration, appointment bookings and secretarial team, taking responsibility for all aspects of patient administration associated with the imaging patient pathway. Working closely with the Cancer team, to ensure patients are examined by radiology in a timely fashion in line with the National Cancer Waiting Times and local targets. To be responsible for the efficient and accurate administrative pathway for all diagnostic referrals. To manage radiology appointments, cancellations and rebooking of appointments. Providing a high quality, efficient service for patients attending the radiology department. To assist with achieving and sustaining key performance targets both internally and externally to the department. To facilitate a high quality and comprehensive administrative and operational support service to the Consultants and Radiology Management, ensuring that Trust standards are adhered to in relation to all documentation and data input. To support the Radiology Management team in the development and implementation of new and innovative processes. To ensure accurate invoicing for all patient referrals which fall outside of local and national funding pathways to include private and overseas patients. There’s never been a more exciting time to build your career at Frimley Health, one of the country’s largest and most respected trusts Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire. We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other. If you have a passion for clinical excellence, patient care and your own career development, you’ll feel at home at Frimley Health. Operational Management: Facilitate the day-to-day operational management of the administration, booking and secretarial team, including maximising the booking efficiency of appointments in all areas of radiology. To manage the administration, bookings and secretarial team ensuring there is effective organization, provision and cover of radiology support services to the Trust. To monitor, evaluate and maintain appropriate staffing levels across all relevant services. To be responsible for maintaining stock within the clerical office. To develop policies and procedures pertaining to booking, administration and secretarial processes to ensure a high-quality service and patient care. Implement and manage appropriate communication mechanisms within the department and ensure staff are updated and regularly informed of any change in Trust policies and procedures. To establish standard operating procedures for all administrative processes and monitor accordingly. To ensure accurate data entry onto the Radiology Information System. To facilitate a cross-site standardized approach encompassing local operating procedures as advised by the Business Manager. Deal effectively with non-routine enquiries and redirect as appropriate. Undertake evidence-based change management within remit and scope of the role. Independently measure workload and deploy resources accordingly. Performance Management: To have a working knowledge of booking rules specific to each modality. Create a weekly DM01 data set, ensuring that there is a constant management of patients within the mandated time limits. Ensure patients on long term planned pathways are booked within appropriate time limits. To ensure that the team can successfully deal with the TWR referrals within the time set, escalating pathway issues, and troubleshooting when required. To ensure all capacity is utilised and targets for waiting times etc. are met. To assist with monitoring demand and capacity across all modalities with regards to appointment availability in accordance with internal and external targets. To ensure that staff are aware of externally set standards and timescales, that they are adhered to, and corrective action is taken if necessary to meet such standards. Produce audit figures in relation to patient cancellations and DNA’s, maintaining an accurate recording system. Staff Management: To lead the recruitment and selection of the appropriate administrative, secretarial, and clinical assistant staff. Responsible for the delivery and completion of high-quality local Induction and training of new staff within the department. Lead on the design of a high-quality local Induction programme to support the strategic aims both internal and external to the department. Responsible for the timely completion of annual appraisals of all radiology administrative, bookings and secretarial staff in line with trust policy. To monitor and review sickness absence and conduct return to work interviews. To be responsible for setting standards of work within the department and ensuring that these are known and adhered to. To be responsible for ensuring that up-to-date personnel records are maintained for all staff in line with Trust policies and procedures e.g., annual leave, sick leave. To monitor the performance of all administrative, bookings and secretarial staff undertaking corrective action where necessary in line with Trust policies and procedures. Provide advice to junior staff on the suitability of various courses considering their experience and future requirements of the job tasks and the outcome of the individuals PDP plans. To be the first point of contact for staff with personnel related issues. To deal sympathetically and diplomatically with managing staff personal issues. Patient Experience: Lead the team effectively to enable them to put patients first and respond to callers and / or visitors promptly and courteously, identifying their needs, providing information, or referring them as appropriate to the relevant discipline. To adopt methods of communication and support which are suited to the needs of the visitors and / or callers. To acknowledge difficulties in communication or in providing support and seek help as appropriate. To manage enquiries regarding inpatient or outpatient waiting list queries always looking for ways to improve. To follow established procedures and demonstrate appropriate behaviour in dealing with awkward or aggressive visitors and / or callers. Monitor the quality of customer care delivered to patients, devise and implement customer care surveys and recommend service improvements. To assist in the investigation process of all formal and PALS complaints with regards to administrative and secretarial processes and performance. To assist in the investigation process of all incidents with regards to administrative and secretarial processes and performance. Personal responsibilities: To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and an ability to cope with the unexpected. To work under own initiative and make independent decisions within the remit and scope of the role. To obtain and organise information in support of own work activities, maintaining confidentiality in accordance with organisational procedures. To ensure that secure systems are in place for the storage of all resources including computerised information. To provide representation when appropriate to internal committees / working groups. To ensure administrative and secretarial support is provided to all meetings. This will include the preparation and distribution of agenda, minutes and other documents as well as arranging venues and ordering refreshments when required. To develop and maintain effective working relationships with other staff in the department and the Trust, ensuring that a professional and seamless service is provided. When requested, to identify and access information sources correctly, supplying the information in an appropriate format and within required deadlines. Provide administrative support to other staff and specific projects as and when required. Provide current and appropriate training and guidance to the Radiology administration, secretarial and clinical assistant team ensuring procedures are kept up to date, and the team have access to, understand and operate to team protocols. Data Administration: To enter data and text correctly, identify errors and amend in accordance with organizational procedures. To achieve all data input within agreed Trust deadlines. Ability to manipulate data as required using excel and present data back to management team. To be responsible for ensuring patient confidentiality and security of data in accordance with organisational requirements and the Data Protection Act.

The Urology department at Guy’s and St Thomas’ NHS Foundation Trust is recruiting an Assistant Service Manager to join our Urology service. This is a full-time role, working 37.5 hours a week, based at Guy’s Hospital in London Bridge. We have recently developed new pathways to streamline our patients' journeys, which has led to exciting opportunities, for self-starting and motivated team-members who seek to gain experience in a challenging and fast-paced environment. Impressive candidates will work closely with our existing team to manage outpatient services, benign specialities including Guys hospital’s Stone unit, managing RTT pathways, and pro-actively validating waiting lists. Urology at GSTT provides specialist urological care for patients across South East London and beyond. This role is ideal for individuals looking to develop their leadership, management and outpatient experience. The Urology Department is looking for an enthusiastic, hardworking and experienced Assistant Service Manager. We are seeking an enthusiastic candidate with excellent communication skills and the ability to build relationships across a large multi-disciplinary team. The post holder is expected to take a proactive approach to addressing targets and deadlines, and to ensure the smooth running of the service in a very busy environment. The ASM will validate patient pathways and address any issues impacting on service delivery of a busy outpatient department. You will be a dedicated and adaptable individual who has good attention to detail, well developed organisational skills, and excellent communication skills. General responsibilities will include: Line management and training of junior administrative staff RTT pathway validation Co-ordination and oversight of complex clinic scheduling management Day-to-day running of outpatient clinics Day-to-day support of outpatient team Deputising for the Service Manager where appropriate Responding to PALS queries and patient concerns Supporting a wide network of clinicians and other healthcare professionals This post offers an opportunity for those wishing to develop a career in NHS management, allowing the post holder to develop and improve services and patient experience. Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust. The post holder will Put patients first Take pride in what they do Respect others Strive to be the best Act with integrity Generic Clinical A&C Job Description: Assistant Service Manager Band 5 Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GTIntranet. Support the Service Manager in managing various sections of service, e.g., out-patients or admissions. This will require working autonomously to understand and drive operating targets, budget controls, and relevant HR management. Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service that may be performance related. Problem-solve all day-to-day management issues organising and reallocating work where situations change due to variations to the work load and staffing availability. Exercise delegated authority on behalf of the consultants and clinical leads to resolve day-to-day management issues within the service. Manage the analysis of data so consultants and registrars have access to timely and accurate information on all key performance indicators. Plan and organise the medical secretary service within the department, setting the goals of the secretarial service in order to fit in with the demands of the consultants’ timetables. Policy Development and System Management Develop and write policies and procedures within own work area. Manage the implementation and overall management of office systems, control processes and risk management arrangements to ensure effective delivery of service. Responsible for the design and implementation of audits in collaboration with Heads of Service. To investigate complaints, as delegated by the Service Delivery Manager, in line with Trust Policy. This may involve handling sensitive interpersonal situation. To contribute to the modernisation of patient services delivered by the medical secretaries service Sit on departmental working groups to contribute to future strategies and development Financial Management Authorised signatory. Manage and monitor performance of the administrative support to ensure that the service meets its financial and operating targets. Manage a delegated no-pay budget within the service ensuring that expenditure is within agreed limits and that the Clinical Lead/consultants remains informed of related issues. This would include signatory responsibility for requisition and authorising signature for ordering, up to the amount of £500. Staff Management Day-to-day managerial responsibility for all administration and secretarial staff within the medical secretarial service or others as agreed. Set objectives and review performance of service staff, identifying individual training and development needs and promote continued personal and professional development. Manage annual leave, sickness, disciplinary and performance issues in line with Trust policies and the effective delivery of service. Ensure all staff comply with relevant Trust policies and standing financial instructions. Recruit and induct A&C staff in line with Trust policies and procedures. Anticipate staff shortages and problem areas and take action to minimise the impact of these on service delivery. Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the service. Ensure that all staff adhere to the appropriate legislation when dealing with patient material and that suitable filing & booking systems are effectively managed. Support the monitoring of compliance with internal and external governance and best practice requirements with the medical secretarial services. PA/ Secretarial Responsibilities Monitor clinical secretarial correspondence to set and maintain appropriate quality standards. Arrange, plan and take comprehensive and accurate minutes at meetings. Support consultants by preparing PowerPoint presentations and preparation of research articles. Produce high quality medical secretary support of consultants and clinical teams when required. When appropriate, type clinical letters which may include those of a distressing or emotional nature as well or other relevant correspondence and documents required. Communication Effectively communicate with a multi-disciplinary group of people, demonstrating interpersonal skills when dealing with all levels of staff across the Trust, using persuasion, tact and reassurance where necessary. Liaise with other departments and members of the Trust to ensure the smooth running of the office and to assisting the functioning of the team. Influence, motivate and involve individuals and teams within the service to achieve necessary performance targets. Deal with telephone calls related to the service, ensuring that customers are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently. Handle confidential patient information and material in a sensitive and discrete fashion, in compliance with Trust policy and procedure. Person specification Qualitifcations/Education Essential criteria• Educated to HNC/Equivalent Diploma/equivalent experience GCSE Maths & English Track record of continuous professional and management development Previous Experience Essential criteria• Significant experience of staff supervision/ staff management including recruitment/ retention /appraisal /first line disciplinary and knowledge of budget management issues Have significantly contributed to meeting operational objectives Experience of delivering Administrative and Clerical Outpatient Services Desirable criteria• Have significantly contributed to meeting strategic objectives Experience of delivering services on a multi-site basis Skills/Knowledge/Ability Essential criteria• Leadership and influencing skills Excellent interpersonal, presentation and written communication skills Desirable criteria• Financial management and analysis skills Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.

About The Role ADD TO LIFE. EVERY LIFE Where every day is a chance to make a difference Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing skills and learn something new every day in an environment that never stands still, then this could be the opportunity for you. As the lead for the admin team, you will oversee all the administration and governance in Wormwood Scrubs. Ensuring that complaints are responded and logged, Patient hospital appointments are booked and documented and management of your team. Your team will consist of a varied range of administrators and you will oversee all of their roles and functions. We're looking for an Administration Lead to take charge in ensuring provision of administrative, clerical and secretarial services for the Practice Plus Group healthcare delivery on site. This role leads the Administration Team in all managerial functions, including HR, training, competency and efficiency. You would be pivotal in facilitating the effective management of clinics and rota template, monitoring DNAs/cancellations and duplicate/ ineffective use of clinics; ensuring all referrals are managed efficiently and all data is available and up to date at all times. You’ll also be responsible for supporting the Head of Healthcare in the preparation, distribution and recording of complaints. About You The successful candidate will have an NVQ 2 Business Administration or equivalent experience, as well as the ability to thrive when working to tight deadlines. Experience with diary management and maintenance of databases and Microsoft Office applications would be advantageous, as well as the ability to prioritise workload /ability to delegate appropriately How will we support you? Bespoke induction Competency framework Regional and national career development opportunities Our bespoke Learning Management System to address your learning needs Support from the wider team You’ll receive an annual salary up to £36,750 per annum - depending on experience. It doesn’t stop there… we also offer: Company pension scheme 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays An extensive range of wellbeing and lifestyle benefits Discounts on shopping and leisure activities Support to grow in your role and continue your professional development Excellent long-term career prospects 24/7 employee assistance helpline and financial assistance when you need it About Us The dedicated team in the Health in Justice division of Practice Plus Group make a real difference across over 45 prisons, young offenders and immigration removal centres. We’re the UK’s leading independent provider of NHS services to over 40,000 people in these secure environments, always putting their needs first, regardless of their history. Practice Plus Group’s mission is Access to Excellence. Our core values are; we treat patients and each other as we would like to be treated we act with integrity we embrace diversity we strive to do things better together Patients can only access excellence if we commit to living our values in everything we do when we’re at work. If you share these values and have transferable skills we want to meet you! Please note that offers of employment are subject to Practice Plus Group Terms & Conditions and receipt of satisfactory references, an enhanced DBS check and prison vetting. Practice Plus Group is committed to creating a diverse and inclusive environment and we are proud to be an equal opportunity employer.

Lead the development and delivery of Financial Strategy, Investment Strategy, Digital Strategy, Systems and Resources and Finance Plan to meet the overall Charities Strategic Aims and Business Plans, ensuring impact and progress are measured against objectives which are monitored and reviewed at regular intervals.Lead on the development and delivery of the Social Value framework, Climate action plan and Environmental Sustainability policy, ensuring effective measurements and KPIs.Develop, establish, and maintain relationships with all internal & external stakeholders and in particular the relevant County organisations, Chair of the Finance & Risk Committee (FRC), andSupport the CEO in the monitoring, review and promotion of the Charities Vision, Values, and Strategic Aims across the whole Charity and external partners / stakeholders.Review and secure the progress of overall in meeting Finance, and Systems objectives, KPI's and outcomes reported to the CEO, Board of Trustees and WSCC as per the contract.Financial management and administration including production of timely finance information, ensuring all finance and accounting functions are efficient, effective, and meet all appropriate financial standards.Financial problem-solving and project management assisting the CEO and Governance in all finance-related issues.Responsible for banking and payments, payroll management, budgeting, cash-flow forecasting, investments, financial management reporting and production of annual accounts.Responsible for property portfolio, insurance, managing financial risk and helping to increase and diversify income.Ensure the Finance team stays up to date with the latest thinking and best practice on Charity Finance and aims to continuously improve and use evidence-based best practice and quality assurance.Continually monitor the cost base to ensure it is both fit for purpose and providing value for money, putting forward to the CEO cost saving proposals as appropriate,Advising Trustees, SLT and the Management Group on financial planning, forecasting & budgetary controls.Act as Company Secretary for theProvide the CEO, Board of Trustees, FRC and Chair of the FRC with regular and appropriate reports on all aspects of the Charities Finances & Risks.Ensure the CEO is advised of potential and current operational, business and finance risks and their mitigation.Ensure that the organisation meets all contractual requirements with West Sussex County Council and/or other contractual agreements that the organisation has in place now and in theProvide a lead role with respect to partnership working; premises action planning; and the systems and digital delivery.Provide support at SLT level for all contract negotiations related to all suppliers, and particularly those regarding IT systems, Client Record Management (CRM) and premises.Monitor all business systems and premises, taking responsibility as appropriate for presenting proposals and implementing programmes as agreed by the SLT and governanceProvide effective leadership to the FinanceDegree or equivalent levelChartered Accountant - CIMA / ACCAExtensive knowledge and ability with various Finance systems (eg Sage, etc)Good knowledge and ability with various business systems (eg CRM, HR, PowerPoint, SharePoint)Evidence of continuing professional educationUnderstanding & experience of Charity Law (Ideal but not essential)Management & Leadership development in the areas of Health and Social Care (Ideal though not essential)Leadership experience gained at senior level in a complex environment, with good, first-hand knowledge of fiduciary management.Experience of developing and supporting IT & systemsEvidence of being part of an executive team providing the delivery of organisational strategy, key targets, service improvements and management of change.Solid track record of effectively managing resources and budgets, with experience of delivering long term financial sustainability and stewardship of valuable resources.

Key information Salary: £38,103 per annum Grade: 6 Contract type: Permanent, Full Time Reference: 044576 Interview date: w/c 2nd of January 2024 Application closing date: Sun, 10/12/2023 - 23:59 About the role The Infrastructure Coordination Service is hiring a Geographic Information Systems (GIS) Officer to support our team’s digital tools such as the IMA Infrastructure Mapping Application (london.gov.uk). Do you enjoy thinking creatively and would like to use your data and GIS skills to help deliver long-term, sustainable change to London’s Infrastructure sector? If so, we’d like to hear from you. Your role in the Data and Innovation function will involve spatial analysis, building innovative, web mapping applications and managing the processing/transformation of a wide range of geospatial datasets. The Infrastructure Coordination Service brings significant benefits for industry and Londoners, by improving air quality, supporting ‘healthy streets,’ enabling decarbonisation and unlocking affordable housing delivery through coordination within the sector. Your role will support this award-winning service. Role description: You will have a chance to work on a range of interesting tasks across projects, at the forefront of the sector–helping to tackle some of the cross-cutting problems impacting infrastructure planning and delivery in the capital by: undertaking data exploration and spatial analysis creating static and interactive mapping visualisations undertaking data processing and transformation, enabling data from a diverse range of partners to be standardised and mapped to our tools maintaining a significant (and growing) volume of data supporting the development of new tools and helping to maintain existing tools such as the Infrastructure Mapping Application (IMA) https://maps.london.gov.uk/ima/ - developed to help co-ordinate construction projects and minimise disruption. This role requires a strong technical background, with practical experience in GIS tools, ideally ESRI ArcGIS Desktop and ArcGIS Online. Experience in the use of databases, data processing tools (e.g. FME) and codebases e.g. R/Python would be advantageous. Experience in infrastructure/utilities sector a bonus, but not essential. Principal Accountabilities Assist with the delivery of digital and data support services (including the IMA Infrastructure Mapping Application (london.gov.uk) ), including creating mapping visualisations of data in support of the team, and responding to ad-hoc requests and enquiries as required. Work closely with the team’s and wider organisation’s existing data and technical expertise to help, design, develop, and support tools on behalf of its stakeholders. Promote and support the use of GIS across the team, including helping professionals from other disciplines to complete mapping tasks and assisting with the delivery of GIS training when required. Carry out spatial analysis in support of the team. Working with the team’s existing data and technical expertise, and the wider organisation to explore and implement innovative uses of technology. Continue to maintain and enhance the range of thematic datasets held in the Data & Innovation digital tools (particularly the IMA Explorer Tool) through liaison with data leads in other GLA departments and partner organisations. Keep abreast of new developments and innovations that may impact on the GLA’s policies, strategies, and data requirements, via liaison with a range of regional, national, international, professional and other bodies dealing with Geographic Information. Maintain an awareness of, and contribute to, other aspects of the work of the Unit. Manage staff and resources allocated to the job in accordance with the Authority’s policies and Code of Ethics and Standards. Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams. If you have a question about the role or would like to discuss it informally, please feel free to contact Eloise Rousseau at [email protected] to arrange a call. Please note all applications for this vacancy must be submitted via our online recruitment system. We do not accept CVs alone for this role. Please upload a supporting statement with a maximum of 1500 words to the ‘Additional Documents’ section of the form, ensuring you address the following technical requirements and competencies in your supporting statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and supporting statement documents are saved with the job reference number as part of the naming convention (E.g. “CV – applicant name - 012345) The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA competency framework Person Specification Technical requirements/experience/qualifications A strong technical background evidenced by a qualification in GIS (or a related subject) or equivalent professional experience. Detailed knowledge of GIS in practical use, and evidence of commitment to keep abreast of new developments. Experience of working with desktop GIS tools including ArcGIS Desktop Experience of spatial data conversion tools such as FME, ESRI Productivity Suite would be an advantage Experience of working with ESRI ArcGIS Server, knowledge of web map services and appropriate standards Experience of or can demonstrate interest in web mapping technologies such as ArcGIS JavaScript API, OpenLayers, OpenStreetMap API Knowledge of and interest in any of the following programming or scripting technologies including JavaScript, CSS, HTML, Python Behavioural competencies Research and Analysis … is gathering intelligence (information, opinion, and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits. Level 1 indicators of effective performance Uses a variety of methods and sources to gather relevant data and information Checks accuracy of data and information before using it Looks for trends in data and spots connections to draw meaningful conclusions Summarises research outcomes in a clear and concise way Focuses on the research goal, working in a systematic way Problem Solving … is analysing and interpreting situations from a variety of viewpoints and finding creative, workable, and timely solutions. Level 2 indicators of effective performance Processes and distils a variety of information to understand a problem fully Proposes options for solutions to presented problems Builds on the ideas of others to encourage creative problem-solving Thinks laterally about own work, considering different ways to approach problems Seeks the opinions and experiences of others to understand different approaches to problem-solving Planning and Organisation … is thinking ahead; managing time, priorities, and risk; and developing structured and efficient approaches to deliver work on time and to a high standard. Level 1 indicators of effective performance Plans and prioritises own workload to meet agreed deadlines Advises colleagues or manager early of obstacles to work delivery Perseveres and follows work through to completion Checks for errors to ensure work is delivered to a high standard first time Effectively juggles priorities Application & Additional Information This role is based London Fire Brigade’s Head Office (Union Street SE1 0LL) GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. In addition to a good salary package, we offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Application closing date: Sunday 10th December 2023 at 23:59 We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice. Please note that as part of your interview, there will be a short technical assessment. Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.” More Support If you have a disability which makes submitting an online application difficult, please contact [email protected]. The GLA is proud to be a Level 2: Disability Confident employer. We are committed to becoming a more inclusive and accessible organisation, and creating a truly inclusive and accessible workplace and culture for our disabled staff. We have named Disability Equality as a key corporate priority within our EDI Strategy. We welcome and encourage applications from disabled applicants. Should you wish to opt into the scheme, please let us know during your application. Apply here

About the Company Savills Investment Management (Savills IM) is an international real estate investment management firm which is partially owned by Savills plc, the global real estate services group. The firm has over 30 years’ experience, with over 400+ staff employed in 16 locations across 13 countries in Europe and Asia. Our purpose is to build prosperity by investing in resilient real assets. Our vision is to be a trusted investment manager, respected for our expertise in restorative Real Estate investment enabling people, communities and ecosystems to thrive. Our Information Technology team supports the business globally, with team members in London, Germany, Milan and Singapore, with the service desk providing day-to-day support to our colleagues for all technology systems. Job Purpose You will join as a trainee as part of the Investment20/20 programme. The Investment20/20 programme has over 60 investment management member firms and has supported over 2,000 young people to start their career in the industry. As an IT Service Desk trainee you will be introduced to investment management and you will gain industry knowledge, experience and develop relationships to progress your career and develop skills to secure a permanent role. As part of the Investment20/20 programme, you will have opportunities to meet and network with over 300 trainees across the industry and participate in socials and insight events. Our trainee programme is a 12-month fixed term contract with a competitive salary £27,000 and will receive 25 days annual leave. This role is based in London in the Savills Investment Management office in Oxford Circus and will be 4 days per week in the office and 1 day per week working remotely. The Team The Savills Investment Management IT team consists of 14 employees globally. You will have the opportunity to work closely with team members in the various regions and will directly support the Head of IT in London and the IT Service Delivery Manager, based in Milan. At Savills Investment Management career progression is important to us, so we will continue to invest in your development to enable you to have the skills and knowledge to progress within the business. Following successful completion of your traineeship, we intend to make the role permanent with the opportunity to progress into an IT Service Desk Analyst. Role Responsibilities As an IT Service Desk Trainee, you will be trained to provide the first line of support and guidance for all technology systems across the business including local regional sites, remote workers and international staff. Tasks will include: Monitoring and logging Service Desk enquiries and updating as required. Supporting with the resolution, assignment or escalation of issues. Performing administration and housekeeping tasks for the IT Department. Assisting with project work. Assisting in the creation of documentation to aid IT, business users and colleagues. To assist with pro-actively identifying issues and projects, that could improve the resiliency and efficiency of all technical systems. Job Requirements If you are a school/college leaver or graduate, who has a keen interest developing a career in IT support within financial services and has the following attributes, we are interested in hearing from you: A passion for technology. Approachable, friendly and reliable with a can-do, helpful attitude. An understanding manner, able to keep calm whilst focusing on resolving issues. Good verbal and written communications skills. Well organised, hard-working and customer service focused. Good prioritisation and time management skills. Team player with a proactive approach to problem-solving. A good working knowledge of the Microsoft suite and coding skills would be advantage. Key Dates Online applications close: 8th December 2023 Start date: ASAP Application Process If you are shortlisted for an interview, we will email you within one week of the closing date. The interview process will consist of 2 interviews with various members of the IT and HR teams. Unsuccessful candidates will be notified by email. If you are unsuccessful in your application, please go to: https://www.investment2020.org.uk/registration-form/ in order to hear about other trainee opportunities that may be of interest to you. We are a committed equal opportunities employer and welcome applications from all individuals, regardless of age, disability, gender, sexual orientation, race and religion. We are focused on fostering a culture and environment that allows for inclusion and diversity throughout our business. Savills IM offers several employee led forums which provide support and guidance around Diversity & Inclusion, as well as ensuring our principles are built in to all of our processes, practices and expectations.

Employer 1 Kingston Council Location(s) 1 Kingston, Sutton Contract Type 1 Permanent Working Hours 1 Full Time Grade 1 Other Grade (Other) 1 M+3 Hours Per Week 1 Standard Salary Range 1 £71,850 - £77,865 (subject to Pay Award pay scales) Salary Basis 1 Per annum Salary 1 £71,850 - £77,865 (subject to Pay Award pay scales) Leave Entitlement 1 Other Leave Entitlement 1 33 Days Application Deadline 10/12/2023, 23:55 Anticipated Interview Date(s) 1 Round 1: Interview on Friday 15th & Monday 18th December 2023 | Round 2: Stakeholder Panel Interview (from 3rd January 2024 onwards) About the Borough 1 Joining us, you get to work for not just one high performing London Borough, but two. Kingston and Sutton councils have a number of shared services serving both authorities, with some teams and roles more focussed on one council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies. We work flexibly in both Kingston and Sutton offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver. There are some really exciting things happening in both boroughs. In Sutton, we are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. Over in Kingston, we are undertaking the largest housing regeneration programme ever delivered in the borough, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact. You should choose Kingston and Sutton if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do. Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as Richmond Park and Bushey Park, former recreation grounds for Tudor Kings and Queens. The Council is controlled by a Liberal Democrat Administration and has a council plan “Greener, Fairer, Safer, Together”, that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London. Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan “Ambitious for Sutton”, that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government. About the Role 1 The Head of IT is responsible for the design, delivery, operation and support of our IT services, Infrastructure and systems across the shared Digital & IT Service. As our Head of IT, you will: Ensure that the IT department provides high-quality, efficient, and effective services to the Councils and their residents. Lead and manage the IT teams. Develop and implement the IT strategy. Cyber security and governance. Manage the IT budget. This is a varied and exciting role, you will be leading on a transformation programme which involves migrating to cloud computing, transforming the network, wifi and the telephony. You will be involved in driving service improvement plans with key areas, mobile working and cyber security! The Head of IT has 4-5 direct reports; Head of Digital Support (IT Help Desk and Support Services), Head of Business Applications, Head of Cloud and Platform and Programme Manager for the Infrastructure Programme. The wider Digital & IT team consists of 40-50 staff members. About Us 1 Digital and IT is a shared service between Kingston and Sutton Councils providing digital and technology services to both Councils as well as a number of arm's length companies, including Achieving for Children and Sutton Housing Partnership. There are three Corporate Heads of Service roles in the Digital and IT department. Along with the department’s Assistant Director, they form the senior leadership team for the shared Digital and IT Service. These roles each have line management, budgetary and functional accountability aligned with the department’s specific services and goals. We are committed to delivering excellent public services to our residents and local businesses, which is why we place the user, and their needs, at the heart of our agile delivery strategy. We are proud of our digital culture, and have a team of excellent professionals working across multi-disciplinary teams to deliver for the Council. In the IT space we are using technology to enable transformation across the Councils. We have a broad range of digital projects underway and this role will work closely with those digital teams to ensure our technology can support our digital ambitions. For example, developing our cloud platforms to enable us to better use our data and develop capabilities in AI. About You 1 We're looking for a candidate with experience running an IT Service, ideally within the public sector! We're recruiting a candidate who has worked closely with and enabled digital teams to deliver at pace. If you have experience of running cloud environments and know how to transition teams to this way of working, we'd love to hear from you! We're looking for a Head of IT who has: Exceptional leadership skills, modelling a strong performance culture and constructively building achievement, confidence and skills in others. Excellent people management and team-building skills, with the ability to inspire and motivate a diverse team of IT professionals, including mentoring and coaching. Strong technical knowledge and experience. Key areas include cloud computing, cyber security and networking. Experience in DevOps and working with digital and development teams. A detailed understanding of how to set and deliver Digital and IT strategies and plans. Experience managing stakeholders at a senior level. Experience working at a strategic and tactical level to ensure that deliverables meet the business needs of the organisation. Demonstrable commercial experience with programmes and portfolios, budgeting and resource management. A strong understanding and experience in effective IT governance and compliance including Information Technology Infrastructure Library (ITIL). We'd love to hear from you if you: Are open minded and curious about what technology can offer to our Councils. Can demonstrate solid management techniques to ensure that the IT services are well managed with strong governance, including cyber security. Have experience in taking an idea from inception through to delivery at scale. Have great stakeholder management skills and are able to empathise with others and see different points of view. Have high standards in quality of service and how IT is meeting user needs. Are energetic and optimistic about how IT can help combined with resilience in a dynamic and complex organisation. Please review the job description for full information. Our Offer To You 1 As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team. In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure, Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working. The COVID-19 pandemic has required us to be even more flexible in how we work and manage staff workloads, ensuring they have the correct equipment and resources to be able to maximise their talents and looking after their wellbeing. Employees have access to a wide range of benefits, some of which include: Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply) Three volunteering days per year Flexible and agile working arrangements Comprehensive learning and development programme Discounts on a range of local shops, restaurants, gyms and leisure centres Interest free season ticket loans Local Government Pension Scheme Bicycle loan facilities and cycle to work scheme Zip car scheme Free eye tests and contribution towards glasses Confidential wellbeing and counselling support Subsidised gym membership Application Process 1 Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. We are committed to Equality, Diversity and Inclusion (EDI) so all personal information that can identify job applicants e.g. name, title etc is completely anonymised during the shortlisting process. Our hiring managers review applications based on the knowledge, skills and experience demonstrated in your application, and how well these match the job profile. Our HR Shared Service with Sutton Council was recently recognised nationally for having the ‘Best Inclusion and Diversity Programme’ at the PPMA Excellence in People Management Awards 2023, something that we’re incredibly proud of. Hiring managers are encouraged to ensure that their interview panel is diverse, and representative of a range of protected characteristics, to help remove unconscious bias and ensure candidates are treated fairly during the selection process. Some characteristics may not be obvious, but our panels are diverse wherever possible. We have a number of measures in place to inform and support our approach, including mandatory EDI and unconscious bias training for all staff, safer recruitment training for diverse panel members, engaging with our staff networks and encouraging allyship. We are fully committed to removing barriers and enhancing the diversity of our workforce. Additional Information 1 We are proud to be a diverse and welcoming Borough. Our aim is to create a workforce which reflects the community we serve, and staff feel a sense of belonging. We celebrate and respect differences and appreciate the value of having a diverse workforce. We welcome and encourage applications from people of all backgrounds, particularly Black, Asian and Minority Ethnic, and disabled candidates, as these groups are currently under-represented in our workforce. As a Disability Confident employer, we are committed to thinking differently about disability and taking action to improve how we recruit, retain and develop disabled people. We guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda. We are an accredited London Living Wage Employer and this means that everyone working at the Royal Borough of Kingston, regardless of whether they are permanent employees or third-party contractors and suppliers receive the London Living Wage. The real Living Wage is higher than the government’s minimum, or National Living Wage, and is an independently calculated hourly rate of pay that is based on the actual cost of living. The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance.

The Director of Finance & Resources is a pivotal role within the Senior Leadership Team of Amgueddfa Cymru/Museum Wales.The role will be responsible for driving the 2030 Strategy and will be a role model for the values of Amgueddfa Cymru/Museum Wales and contribute to a culture of transparency, inclusivity and integrity in all that we do.Our vision is Inspiring People and Changing Lives. Amgueddfa Cymru/Museum Wales is a place for everyone, where everyone has the right to experience and enjoy our museum, collections and services however they choose, wherever they come from.The post holder will manage the following roles and functions:Finance, HR, Digital, Strategic Planning, Risk Management, Other support functions to be determined.Key Responsibilities;Develop and review financial, people, digital, data and technology strategies and oversee income generation strategy to ensure the long term health of the museum.Supporting the Chief Executive to carry out the responsibilities of the Accounting Officer role, ensuring appropriate financial controls are in place and providing regular assurance reports.Ensure that Amgueddfa Cymru funding is spent on its intended purpose and that transactions conform with the authorities that govern them. Lead a culture of delivering value for money, ensuring spend is incurred with a view to sustainability and whole-life cost.Lead the financial team to deliver capital and revenue budgets, monthly reporting against these.Lead the HR team on policy, recruitment, grievance and development activities.Lead the digital team to deliver services across content, data and technical services.Lead on risk management policy, platform, processes and reporting.Lead on annual operating plan development.Lead on performance management, including measurement of activities as well as impact or outcome, setting targets as needed for the museumLead on other relevant strategic initiatives and programmes, including the Tailored Review report, Shaping our Future programme.Contribute as a member of the Directorate, to the overall management of the Museum.Champion and actively support all Museum policies and procedures and ensure that they are effectively communicated so that all members of staff understand them and comply with them.Ensure that fundraising and commercial revenue opportunities are maximised.Contribute to the overall aims and objectives of Amgueddfa Cymru/Museum Wales.Liaise with Audit Wales (external audit) and TIAA (internal audit), determining and agreeing plans prior to presentation to Audit Committees.Person SpecificationEssential;Fully qualified accountant (member of CCAB or CIMA)Demonstrable senior level financial experience, leading multifunctional teams as well as reporting and presenting at Board level.Strong leadership and analytical skills and the proven ability to implement cultural change.Core Skills;Excellent people manager and motivator.Strategic planning & delivery for future long-term financial health and growthExperience of leading on strategic projects.Implementing improvements to financial and HR systems and procedures as relevant across the organisationExcellent communication skills, both verbal and written, with an ability to build relationships at all levels.Ability to work both as part of a team and independently including with internal and external stakeholders.Ability to operate at a strategic level and to have had a proven track record of a similar sized business and effective performance management.Experience and an understanding of working within the specialised regulatory regimes the museum works under: Welsh Government, charity commission and Royal Statute.The Museum supports active Welsh learners at all levels. Fluency in Welsh, whilst it is not an essential requirement of this post, a willingness to learn would be an advantage

Responsibilities:Lead a team of 20+ which includes Service Desk Managers, 2nd Line Support Engineers, IT Asset Manager, Problem Manager, and Service Delivery Managers who provide support to c.7,000 users across multiple customer accountsOversee service desk operations including request fulfillment, incident management, and IT configuration.Manage out-of-hours support for major incidents, engaging with key stakeholders as needed.Standardise the support model to allow engineers to effectively support different customer contractsDrive service improvements and enhance customer satisfaction by identifying improvement opportunities and implementing efficiencies.Develop and maintain strong stakeholder relationships to ensure alignment with business objectives.In the first 6 months, the focus will be on understanding the team dynamics and driving service improvements to enhance customer satisfaction. You will be given autonomy to make decisions which drive operational efficiency and service excellence.This role will report into the Director of IT Service Delivery.A successful Head of IT Service Delivery should have:Proven experience in Service Delivery Management including Major Incident and Problem ManagementStrong people management skills with the ability to lead and motivate teams.Experience in managing multiple customers within an MSP environment.Good understanding of ITIL practices, with ITIL 3 or 4 certification preferred.Demonstrated ability to drive service improvement initiatives and measure their impact on the business.Familiarity with Microsoft technologies and willingness to travel to various sites as needed.Exceptional communication and interpersonal skills.

As the Head of Digital Client service delivery you will be instrumental to introducing third party software with our existing client platform, Cozone, into the business. You will work across multiple service offerings to create a best in class digital journey for our clients, being an advocate for change, supporting KPIs and managing the strategic partnerships with the digital accounting suppliers. As part of the Data and process team you will report to the Head of Process improvement to create a digital strategy which connects to the group wide initiatives and aids other teams such as service lines, data and operations. Some key areas of focus are:Understand the digital suppliers and market leaders for the accountancy profession and leverage these insights to lead, develop and deliver our UK digital strategy and align the strategy with the overall global digital strategy.Understand business process to identify opportunities that can aid strategy.Understand the client services and personas, their common and separate needs to advise the UK product manager on their roadmap.Understand the reporting and KPIs relating to digital strategy and how to achieve them.Work with key stakeholders, such as product management, continuous improvement and IT to help to deliver the roadmap including new digitally enabled products and services and the digitisation of existing services as appropriate.Be an advocate for change to digital enablement both internally and externally.Collaborate with the Marketing Team to position Azets - internally and externally - as a market leader of digitally enabled client services.Work with the Service line heads and service line technology leads to strategically manage key 3rd party software relationships that underpin our digital client service. Identify synergies to the digital strategy and tilt where needed.Take ownership of the external service accounting software including the commercial business case, pricing and ROI which aid the digital strategy at regional and global, working with the product manager for client integration.Be a key player in digital change such as new products and services directly to market with an aim for rapid growth.Participate in 'build/buy/acquire' decisions to further enhance the Azets digital offering in a commercially astute manner.Key accountabilitiesThe challenge:Understand the different third party digital supplier relationships and how these can benefit our client service offering. Work with the Cozone product manager to identify improvements to the offering with these third party relationships and what will bring the biggest ROIDesired outcome:Increase usage in Cozone, create a digital journey from lead to upsell and cross sell with clients. Working with stakeholders to find the best fit.Engage the business to use these digital products and provide insightful feedback from their clients.Qualification or experience in successful development and market launch of digitally enabled services and productsExceptional organisational skills, with superior oral & written communicationFlexible attitude and willing to perform varying duties depending on the shifting needs of the company and its staff membersExperience with matrix organisationsConfidence in own capability, but open-minded enough to welcome and evaluate feedback from all levels of the organisationExperience of working within a relevant industry business would be a distinct advantage but is not essential.Extensive experience within a tech-enabled professional services business would be preferred but is not essential.Key Competencies for Success:Communication and Influencing SkillsAbility to act as a credible representative of the Company at all levels with the ability to communicate and deliver the digital strategyHigh level of emotional intelligence, with the ability to gather information accurately, influence effectively and negotiate to achieve the best possible resultsSelf-sufficient, able to quickly establish productive working arrangementsIncisive leader with professional stature and sound judgement; must have the credibility, intellectual and operational grip to gain immediate respect with the leadership team and shareholdersBe able to react well to high pressured, occasionally emotional situations. Passion for and commitment to successCollaborationStrong team orientation, finding it easy to establish rapport and build lasting relationshipsActive engagement with the broader business, at all levelsAbility to build trust and momentum with the team and colleagues, displaying a shared sense of purposeSound business judgment with the ability to make logical decisions quickly and effectivelyExceptional analytical skills and effectively leverages data to inform opinions and solve problemsIs willing to roll up sleeves as needed

Lead and manage all HR operations within the HR Operations department, including a team of 5.Ensure efficient utilisation and continuous improvement of HR systems, especially Workday.Develop and implement HR policies and procedures in line with company objectives.Lead HR projects aimed at enhancing efficiency and employee experience.Coordinate with other departments to ensure seamless HR service delivery.Monitor and report on HR metrics to aid strategic decision making.Ensure compliance with all relevant HR laws and regulations.Manage and develop the HR operations team to ensure high performance.The successful HR Operations Manager will ideally have:A degree (or equivalent) in Human Resources Management or a related field.Previous experience in a similar HR operations / Shared Services role within the Financial Services industry.Substantial and demonstrable team leadership experience.Experience in managing HR systems, especially Workday. (Ideally at super-user level, advanced level essential)A strong understanding of HR laws and regulations.Excellent leadership and team management skills.Strong project management skills.

Lead, manage, motivate, and develop the Asset Planning and Compliance Team through the introduction and maintenance of best practice to provide professional, high-quality Asset Planning and Compliance functions.* Contribute to the development of the Asset Management Strategy which meets the demands of the org and enables efficient delivery of services to Tenants and customers.* Work in collaboration with internal and external customers to maintain effective working relationships and ensure an integrated contribution to the Association's strategic and business objectives and people management. * Work in partnership with Finance by contributing to budget setting process and ensure that budgets relating to Asset Planning and Compliance budgets are managed responsibly and on target.* Lead the development and drive the implementation of Asset and Compliance policies, procedures, and systems to support the implementation of strategies.* Demonstrate initiative, forward-thinking and awareness of new developments in Asset Management practice and technology advancements to derive maximum benefits. Manage the service to achieve and maintain excellent value for money and quality, both now and in the future.* Lead, develop, coach, and motivate direct reports to provide an excellent service suited to current and future organisational needs, as well as their own professional development.* Manage formal processes across the org by conducting investigations or hearing disciplinary and appeals, where required, to ensure an impartial, prompt and confidential approach is taken and fair outcomes are delivered, in line with employment legislation, best practice, and HR policies and procedures.Programme and Project Delivery Governance and ComplianceEducated to degree standard, in a relevant technical/building discipline or able to demonstrate working at an equivalent levelRelevant Professional qualification (e.g. RICS, RIAS, CIOB.)Evidence of continued professional developmentMinimum 5 years' senior level experience of asset investment planning with health and safety compliance or similar role. Practical knowledge in relevant legislation, statutory requirements, and best practise in line with the Scottish Social Housing Charter, Scottish Housing Regulator and Scottish Government requirements.Experience of Housing IT systems particularly in relation to asset and repairs activities with the ability to interrogate, data input and extraction, and enhancement of data and systemsComprehensive knowledge of housing construction methods, repairs, and best practiseExperience of asset data collection and analysis to produce investment plans with scenario modelling and financial impactsExperience of Health and Safety compliance requirements and practises to ensure Tenant and Team safety and provide assurance on compliance levelsSubstantial experience of procurement of works and services contracts and contract managementExperience of working with and reporting to governing bodies to provide assurance through effective and transparent decision making

This is a great opportunity to join this public sector organisation who are currently going through a period of change and growth. The role of the HR Advisor will be work closely with all three functional experts of the People leadership team: Head of OD, Head of HR Change and Head of HR Operations, as well as the HR Project Manager. This role will assist in the delivery of an exemplary, agile, customer-focused People service.This role is less focused on employee relations, rather it will take the lead on some new organisation development initiatives, therefore, any HR Advisors with any L&D/OD and/or LMS background would be ideal!Provide expert HR advice and support to staff and managersSupport in driving new L&D strategy & LMS system Develop and implement HR policies and proceduresAssist in the resolution of employee relations issues (low volume).Support recruitment, onboarding and staff development processesManage HR-related administrative tasksContribute to the continuous improvement of HR servicesMaintain up-to-date knowledge of employment law and HR best practicesSupport the HR team in various projectsA successful candidate will be an experienced HR Advisor, having supported in the full employee-lifecycle and have the following:Experience of L&D/Organisation Development and/or LMS knowledge, alongside being a generalist, would be advantageous! Proven HR generalist experience within the public sector ideally, but not essential.Strong knowledge of HR systems and databasesA degree in Human Resources, Business Administration or related fields - ideally.Excellent communication and interpersonal skillsAbility to handle sensitive information with discretionProblem-solving abilities and a strong work ethic