Overview of salaries statistics of the profession "HR Shared Services Lead in UK"

Speculative application  Skills: Acne, Actinic Keratosis, Acute Myelogenous Leukemia (AML), AIDS, Allergic Rhinitis, Allergy, Alzheimer's, Anaesthetics, Antibiotics, Anti-infectives, Anxiety, arrhythmia, Asthma, Autoimmune diseases, Autoimmune Disorder, Bacterial Vaginosis, Breast Cancer, Cardiology, Cardiovascular, chemotherapy, Chronic Lymphocytic Leukaemia, Chronic Myeloid Leukemia, Chronic Obstructive Pulmonary Disease, Clinical Pathology, CLL, Congestive Heart Failure, COPD, Cosmetics, Cystic Fibrosis, Dementia, Dentistry, Depression, Dermatology, Diabetes, Diagnostics, Dietetics, Endocrine, Endocrinology, Epilepsy, Family Medicine, Fibromyalgia, Gastroenterology, gastrointestinal, Genetic Diseases, GI, Glioblastoma Multiforme (GBM), Gynaecologic, Gynaecology, Gynecology, Haematology, Haemophilia, Heart Disease, Hematology, Hemopure Anemia, Hepatitis, Hepatology, HIV, Hodgkin's disease, Hypertension, IBD, Immunogenicity, Immunopharmacology, Infections, Infectious Diseases, Influenza, Internal Medicine, Joint Replacement, Lymphoma, Mantle Cell Lymphoma, Melanoma, Menopause, Metabolic, Migraine, Multiple Sclerosis, Musculoskeletal, Myelodysplastic Syndrome, Neonatology, Nephrology, Neurodegenerative disorders, Neurology, Neuroscience, NEUROSURGERY, non small cell lung cancer, Non-Hodgkin Lymphoma, nutraceuticals, Nutrition, OA, Obstetrics, Oncology, Ophthalmology, Oral Health, Orphan Diseases, Orphan drug, Orthobiologic Bone graft, Orthopedic Surgery, Orthopedics, Osteoarthritis, Otitis Externa, Otolaryngology, Ovarian Cancer, Paediatric, Pain, Painful Diabetic Neuropathy, Parkinson’s Disease, Physiology, Podiatry, Post-Menopausal Osteoporosis, Primary Immune Deficiency, Primary Sjogren’s Syndrome, Prostate cancer, Prostatic hyperplasia, Psychiatry, Psychology, Pulmonary, Pulmonology, RA, Rare Disease, Respiratory, retinopathy, Rheumatoid Arthritis, Rheumatology, Rhinitis, Rosacea, Schizophrenia, Seasonal Allergic Rhinitis, Severe Hemophilia, Skin Melanoma, Sleep Disorder, Sleep Medicine, Small Lymphocytic Lymphoma, Small Molecule, Smoking Cessation, Solid Tumors, surgery, Systemic Lupus Erythematosus, Systemic Sclerosis, Tissue Ablation, Transplant, Trauma, Traumatology, Type 2 Diabetes Mellitus, Urology, Vaccine, Vaccines, Vascular Diseases, Weight Loss, Women’s Health, Administrative Assistant, Agile Project Manager, Artwork Coordinator, Associate Director Clinical Operations, Associate Project Manager, Auditor, Biomedical Engineer, Biometrics Manager, Biosample Operations Manager, Biostatistician, Biostatistics Associate Director, Brand Team Lead, Business Administration Associate, Business Administration Manager, Business Analyst, Business Development Associate, Business Development Director, Business Development Manager, CEO, Change Manager, Chemical Project Manager, Chemist, Chemistry, Manufacturing & Control Lead (CMC), Chief Financial Officer, Chief Operating Officer, Chief Technical Officer, Clinical Data Associate, Clinical Data Manager, Clinical Data Specialist, Clinical Development Manager, Clinical Engineer, Clinical Lead, Clinical Operations Director, Clinical Operations Manager, Clinical Pharmacologist, Clinical Programmer, Clinical Project Manager, Clinical Research Associate, Clinical Research Director, Clinical Research Manager, Clinical Research Physician, Clinical Research Specialist, Clinical Study Coordinator, Clinical Study Manager, Clinical Supply Coordinator, Clinical Supply Manager, Clinical Trial Assistant, Clinical Trial Educator, Clinical Trial Manager, Clinical Trial Specialist, CMC Manager, Commercial Manager, Communication Manager, Compliance Associate, Compliance Manager, Computer System Validation Specialist, Contract Associate, Contracts Manager, Country Manager, Customer Service Associate, Data Analyst, Data Analytics Assistant, Data Engineer, Data Management Associate Director, Data Management, Manager, Database Programmer_Designer, Demand Planner, Demand Manager, Developer, Diagnostic Specialist, Director of Contracts & Licensing, Dispensary Assistant, Document Specialist, Drug Safety Associate, Drug Safety Director, Drug Safety Manager, Early Access Project Manager, EHS associate, Electronic Data Capture Manager, Electrophysiologist, Employer Engagement Manager, Engineer (out of industry), Epidemiologist, Exploratory Project Manager, Feasibility Manager, Freelance, FSP Clinical Manager, Global Clinical Data Manager, Graduate, Head of Clinical Data Management, Head of Clinical Operations, Head of Risk Management, Health Economist, Health Information Associate, Healthcare Compliance Manager, HR Associate, HR Manager, Imaging Operations Lead, Inhouse Clinical Research Associate, Intern, Investigator, IT Project Manager, Junior Clinical Data Manager, Junior Clinical Research Associate, Junior Pharmacovigilance officer, Junior SAS Programmer, KOL, Laboratory Assistant, Laboratory Manager, Legal Advisor, Licensing Coordinator, Logistics Associate, Logistics Manager, Logistics Supervisor, Manufacturing Manager, Manuscript Editor, Market Access Manager, Market Access Specialist, Market Insights Specialist, Market Research Associate, Marketing Associate, Material Coordinator, Medical Advisor, Medical Assistant, Medical Devices Project Manager, Medical Director, Medical Information Assistant, Medical Information Associate, Medical Information Manager, Medical Manager, Medical Monitor, medical publisher, Medical Representative, Medical Research Associate, Medical Reviewer, Medical Science Liaison, Medical Technologist, Medical Writer, Medico-economic affairs, Meeting Coordinator, MHRA Pharmacovigilance Inspector, Microbiologist, Occupational Therapist, Office Manager, Ophthalmologist, Packaging Associate, Packaging Coordinator, Patient Recruitment Coordinator, Payroll Specialist, Pharmaceutical Physician, Pharmacist, Pharmacokineticist, Pharmacology Director, Pharmacovigilance Manager, Pharmacovigilance Officer, Physiotherapist, Planning analyst, Policy Officer, Post Doctoral Researcher, Preclinical Project Manager, Principal Biostatistician, Principal Scientist, Privacy Officer, Product manager, Production Manager, Production Specialist, Program Development Manager, Programmer Analyst, Programming Associate Director, Project Assistant, Project Manager (other industry), Proposal Developer, Psychiatrist, Psychologist, Publications Manager, QPPV, Qualified Person, Quality Assurance Assistant, Quality Assurance Complaint Specialist, Quality Assurance Director, Quality Assurance Manager, Quality Assurance Specialist, Quality Control Associate, Quality Control Manager, Quality Control Specialist, Quality Engineer, Quality Manager, Quality Specialist, R&D Manager, R&D Project Manager, Record Specialist, Recruitment & Screening Co-ordinator, Registration Specialist, Regulatory Affairs Administrator, Regulatory Affairs Associate, Regulatory Affairs Director, Regulatory Affairs Manager, Regulatory Affairs VP, Regulatory Documentation Scientist, Regulatory Information Specialist, Regulatory labelling specialist, Regulatory Program Manager, Regulatory Site Activation Manager, Remote Site Monitor, Senior, Research Coordinator, Research Funding Manager, Research Team Manager, Resources Manager, Respiratory Physiotherapist, Sales Manager, Sales Rep, Sample Manager, SAS Programmer, Scientific Advisor, Scientific Affairs Associate, Scientist, Senior Associate Supply Chain (GMP), Senior Biostatistician, Senior Clinical Lead, Senior Clinical Research Associate, Senior Clinical Supply Chain Associate, Senior Clinical Team Manager, Senior Clinical Trial Manager, Senior Epidemiologist, Senior Medical Affairs Officer, Senior Nutrition Scientist, Senior Regulatory Affairs Manager, Senior Scientist, Site Engagement Manager, Site Visit Report Reviewer, SOFTWARE DEVELOPER, Software Engineer, Start Up Director, Start-up Manager, Start-Up Specialist, Strategy Lead, Study Authorisation Associate, Study Delivery Operational Specialist, Submissions Manager, Supply Chain Coordinator, Supply Chain Manager, Supply Chain Planner, Surgical Technician, Systems Administrator, Technical Project Leader, Technical Services Specialist, Training Associate, Training Manager, Translator, Validation Engineer, Vendor Manager, Veterinary Nurse, Warehouse Associate, Warehousing & Distribution Leader, BSc, CQA, GMC, MBA, MBChB, MD, MPhil, MRCPsych, MSc, No CRA Certificate, PGDip, Ph.D Statistics, Pharm D, PhD, PRINCE2, Registered Nurse, SAP, Six Sigma, SolTRAQs, Veterinary, 3PL, ADaM, Administration, Adverse Event management, Advocacy plans, Agile, AKTA, Analytical SEC, Animal Health, APICS, Applicant Tracking System Management, APS, ARISg, auditing, Batch release, Batch Review, BHV, Bioequivalence, Bioinformatics, Biologic, Biomarkers, biometrics, Biosamples, Biosimilars, Biostatistics, Biotech, Black Belt, Business Development, C++, Candidate Attraction, CAPA, CDISC, Cell Biology, Cell stem-based therapy, CER, Chemstations, Client communication, Clinical, Clinical Affairs, Clinical Data Management, Clinical Programming, Clinical Research Organisation, Clinical Trial Applications, clinical trials, close out visits, CMC, CMO, Commercialisation, Compassionate Use, Competent Authorities, Computer Systems Validation, Contract, CPIM, CRF Design, CRO, CSR, Data Analysis, data entry, Data Science, Data Warehouse, database design, Datalabs, DHPC, Distribution, Distribution Planning, DMC, Document Management, Downstream, Drug destruction, Drug Development, Drug Safety, DSUR, E2E, Early Access, Early Phase, EC Submissions, ECG, eCRF, EDC, electronic data capture, ELISA, Epidemiology, ePRO, ERP, eTMF, e-TMF, EU Legislation, Eudravigilance, European Federation of Pharmaceutical Industries, Export Management, FDA Audits, Feasibility, Finance, Forecast, FPLC, GCP, GDP, Gene Therapy, Global, Global Regulatory Affairs, GLP, GMP, Government Affairs, GS1 standards, Health Economics, Healthcare, Healthcare Compliance, Healthy Volunteers, Home-based, HPLC, IATA, ICF, ICH-GCP, Imaging, Immunology, IMP, IMPACT, IMPD, Import Management, IND, InForm, Informatics, International, Interviewing, Inventory Management, Investigator Payments, in-vitro, in-vivo, IRB Submissions, IRT, ISO 13485, ISO 13485:2003, ISO 14971, ISO 9001, ISO13485, IVRS, Java, Lab, Labelling, Laboratory, LEAN, Line Management, Logistics, MA-CC, Manufacturing, MAPP, Market Access, Market Insights, Market Intelligence, Market Research, Marketing, Marketing authorizations, Materiovigilance, MedDRA, Medical Affairs, Medical Communication, Medical Devices, Medical Information, Medical Writing, Medidata Rave, Monitoring, Monitoring Visit, MS Office, MS Project, My Trials, NMR, Office-based, Oracle, Outcomes Research, Outsourcing, Packaging, Paediatrics, Patient Outcomes, Permanent, PET scans, Pharma, Pharmaceutical, Pharmacodynamics, Pharmacoeconomics, Pharmacoepidemiology, Pharmacokinetic, Pharmacokinetics, Pharmacology, Pharmacovigilance, Pharmacy, Phase I, pipetting, PMP, Policy, Post Marketing, Postdoctoral research, Post-marketing, Preclinical, Pricing & Reimbursement, Pricing and Reimbursement, PROC, Process Excellence, Procurement, Product Management, Project Leadership, Project Management, PromoMats, Protein Characterisation, protocol development, Protocol writing, PSURs, Public Affairs, publishing, Purchasing, QP, Qualification Visit, Quality Assurance, Quality Control, Quality Management, Quality Management System, Radiology, Randomisation, Randomization, Rave, Reactovigilance, Real World Evidence, Recruitment, Regional Monitoring, Regulatory, Regulatory Operations, Regulatory submissions, Regulatory Systems Management, remote monitoring, RFI, Risk Management, risk-based monitoring, RMA, RMP, SAE, SAE reporting, Sales Inventory, Sample size estimation, Samples, SAS, Scrum, SDS-PAGE, SDTM, Serialisation, Shipments, shipping, Simoa, Site contracts, Site Engagement, site payments, SOX, SPC- CCDS, Spectroscopy, S-Plus, SPSS, SQL, Start-up activities, statistical analysis, Statistics, Study Management, Study Medication Labelling, Sunshine Act, Supplier Qualification, Supply Chain Distribution, Supply Chain Management, Supply Chain Planning, Supply Planning, SUSAR, SUSARs, TMF, Toxicogenomics, Toxicology, Trackwise, Training, Transport Management, Unicorn Purification System, UPLC, Upstream, UV-Vis Spectroscopy, validation, Veeva, Vendor Management, Venipuncture, VISIO, Western Blot, ZINC, Bratislava, Slovakia, Afrikaans, Argentinian, Armenian, Belgian, Bosnian, Bulgarian, Cambodia, Cantonese, Catalonian, Chinese, Croatian, Czech, Danish, Dutch, English, Flemish, French, Greek, Gujarati, Hebrew, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Luxembourgish, Macedonian, Malayalam, Mandarin, Montenegrin, Norwegian, Persian, Punjabi, Romanian, Russian, Serbian, Slovak, Slovene, Slovenian, Spanish, Swedish, Thai, Turkish, UkrainianLocation: GloballyShare: 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Location: United States - Fort Washington, PA, or Cary NC  Schedule: Full-time, Permanent     ClinChoice, the parent company of CROMSOURCE, is a leading full-service clinical CRO dedicated to offering high-quality one-stop services to pharmaceutical, biotechnology, medical device, and consumer products clients, who are dedicated to the professional development of our employees and providing an excellent work-life balance. We are looking for a dynamic person to join our in-house team as an Executive Director of Human Resources in the United States. This role will be office based in either Fort Washington, PA or Cary, NC with flexibility to work from home two days per week. Previous experience with a CRO is required.        The Executive Director of Human Resources will manage day-to-day HR operations in North America and provide strategic leadership and direction to the HR department. This position will be involved in every aspect of Human Resources function in North America including but not limited to organizational HR policy and compliance, talent management, employee relations, performance and benefit reviews, compensation, and other duties as assigned. Additionally, the position will work with the Global Head of HR and other HR Regional Heads to set strategy and ensure standardization and collaboration across the international organization of ClinChoice.     Join our team and help us deliver clinical trials that will improve patients' lives.       Main Job Tasks and Responsibilities:Lead and oversee day-to-day activities for HR functions in North America, including but not limited to HR system evaluation and implementation, HR core functions such as performance review and compensation, benefit, training requirements, terminations, onboarding and offboarding, etc.Lead the development and implementation of HR procedures and policies, and ensure the policies are in compliance with their respective country and local labor laws including health and safety, equal employment opportunity, diversity and inclusion, compensation and benefit requirements, pension plans, taxes, privacy, and any other laws.Team up with the recruitment group to develop cost-effective recruitment strategies and long-term talent acquisition plans to support the company's overall goal and look for creative solutions to meet fast-growing resource needs.Collaborate with other regional HR leads for alignment of the strategies and processes across the international organizations.Collaborate with and support the functional management team to ensure satisfactory employee retention.Prepare and present regularly or as needed to the International HR management team and update North America regional HR and initiatives. Support and contribute to the HR dashboard as needed. Education and Experience:A bachelor's degree in human resources or other fields is required. An MBA or master's degree in human resources or business is preferred.Thorough knowledge of North American (USA and Canada, particularly) employment-related laws and regulations.Experience with human resource information systems.10+ years of experience in Human Resources.  3+ years of leadership roles and team management in Human Resources in North America.Experience in HR management systems, such as ADP, SAP, or other systems.Experience working in a fast-paced, collaborative team environment. Able to work efficiently under pressure and consistently meet tight deadlines.Experience working for a CRO is required. Specific Role Requirements and Skills:Ability to be discreet and handle confidential, sensitive information.Excellent verbal and written communication skills, including presentation skills.Excellent interpersonal and conflict resolution skills.Excellent organizational skills and attention to detail.Strong analytical and problem-solving skills.Strong supervisory and leadership skills.Excellent in Microsoft Word, Excel, PowerPoint, Outlook. The Application Process  Once you have submitted your CV, you will receive an acknowledgment email. If you have the requirements we need, you will be invited for a phone interview as the first step.        If you would like to discuss the role before applying through the website @ www.cromsource.com/careers/job-vacancies please contact [email protected] for more information.     Who will you be working for?     About CROMSOURCE     CROMSOURCE is a family-owned international, full-service Contract Research Organisation that, since 1994, has been supporting our clients with outstanding clinical research and staffing solutions services. The successful growth of CROMSOURCE has been achieved by putting high quality and client focus at the heart of everything we do.                      Our Company Ethos  Our employees are the most valuable company asset. We value our resources and ensure they work in a friendly, family environment so they are able to develop their skills and talents. Human Resources is the fulcrum around which all CROMSOURCE activities are built, and close management and training is the core instrument to develop and maintain highly qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives to all personnel the clear tools needed to manage both internal and client processes with the same methodology.   The success of these core values are evidenced by our below-industry average turnover rates.     CROMSOURCE is an equal opportunity employer. All qualified applicants will receive consideration for employment in relation to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, or any other legally protected status. CROMSOURCE is also committed to compliance with all fair employment practices regarding citizenship and immigration status.     Keywords: Executive Director of Human Resources, HR Director, HR Manager, Human Resources, Human Resources Director, Human Resources Manager, Compliance, Employee relations management, Recruiting, Retention strategy, HR management, Employment law, Onboarding Management, ADP, SAP, Human Resource Information Systems, HRISSkills: HR Manager, Clinical Research Organisation, CROLocation: United StatesShare: LinkedIn Facebook Twitter Email

Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and directly advise the owners and management teams leading them. We’ll broaden your horizons Playing an important support role at BDO, our Secretarial and Administration team contributes to our success by taking responsibility for planning and organisation. Their proactive approach to what we do ensures our projects operate seamlessly and co-operation remains strong across our firm. Whatever the challenge, they provide the foundations on which we can excel. Joining this team, you’ll enjoy a friendly and supportive environment – and plenty of variety to keep you on your toes. Want to play your part in our international operation? We’ll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Operations PMO (Portfolio Management Office) was created in Jun’21 and is responsible for maximising BDOs change investment; helping deliver Change in the most effective and efficient way; track, record and report on expectation, help build change delivery capability across the firm; and bring in teams to help the firm deliver. Our motto is “Do Less, Better – helping BDO deliver the right change initiatives, the right way, faster” The Operations PMO is led by the PMO Director who reports into the COO. The team currently consists of a PMO Director, two senior PMO managers, Change Management Senior Manager and a number of key delivery roles. This newly formed team are looking for a Senior Personal Assistant, who may have an interest in project management and the PMO function, but this is not necessary. This person will be an integral member of the team who takes responsibility for the admin and organisation of this fast growing department. Reporting into the PMO Director, responsibilities will be: Extensive diary management for the PMO Director Undertaking a varied range of secretarial and admin tasks connected with supporting the team and ensuring the smooth and efficient operation of the department Co-ordinate key governance meetings – calendar/diary management, meeting preparation, attendance tracking, log and track actions and/or minutes when necessary Oversee PMO mailbox (timely addressing / escalating issues as appropriate) Collate project related info for meetings and MI Document /MI (Information) Management – including maintaining document libraries/templates Facilitate Operations PMO ‘Scrum’ meetings HR admin i.e. new joiner and leaver administration Assisting Change Manager with admin and organisation of training sessions and workshops Proactive planning Undertaking and leading internal department projects Supporting new starters Guide less experienced team members in BDO administrative tasks (e.g. Workday, Travel, IT issues) Requirements are: Previous experience of office/administration/secretarial skills Accurate keyboard skills Good knowledge of all Microsoft packages Good planning and organisation skills Good communication and stakeholder management skills Team player Curiosity Forward thinking and preparation Knowledge of SharePoint Problem solving / creative thinking Time management Prioritisation Facilitation Collaboration You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to our business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We’re in it together Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO. We’re looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. #LI-RZ1

Responsibility for all administration, booking and secretarial staff. To be directly responsible for the efficient and effective operation of the radiology administration, appointment bookings and secretarial team, taking responsibility for all aspects of patient administration associated with the imaging patient pathway. Working closely with the Cancer team, to ensure patients are examined by radiology in a timely fashion in line with the National Cancer Waiting Times and local targets. To be responsible for the efficient and accurate administrative pathway for all diagnostic referrals. To manage radiology appointments, cancellations and rebooking of appointments. Providing a high quality, efficient service for patients attending the radiology department. To assist with achieving and sustaining key performance targets both internally and externally to the department. To facilitate a high quality and comprehensive administrative and operational support service to the Consultants and Radiology Management, ensuring that Trust standards are adhered to in relation to all documentation and data input. To support the Radiology Management team in the development and implementation of new and innovative processes. To ensure accurate invoicing for all patient referrals which fall outside of local and national funding pathways to include private and overseas patients. There’s never been a more exciting time to build your career at Frimley Health, one of the country’s largest and most respected trusts Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire. We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other. If you have a passion for clinical excellence, patient care and your own career development, you’ll feel at home at Frimley Health. Operational Management: Facilitate the day-to-day operational management of the administration, booking and secretarial team, including maximising the booking efficiency of appointments in all areas of radiology. To manage the administration, bookings and secretarial team ensuring there is effective organization, provision and cover of radiology support services to the Trust. To monitor, evaluate and maintain appropriate staffing levels across all relevant services. To be responsible for maintaining stock within the clerical office. To develop policies and procedures pertaining to booking, administration and secretarial processes to ensure a high-quality service and patient care. Implement and manage appropriate communication mechanisms within the department and ensure staff are updated and regularly informed of any change in Trust policies and procedures. To establish standard operating procedures for all administrative processes and monitor accordingly. To ensure accurate data entry onto the Radiology Information System. To facilitate a cross-site standardized approach encompassing local operating procedures as advised by the Business Manager. Deal effectively with non-routine enquiries and redirect as appropriate. Undertake evidence-based change management within remit and scope of the role. Independently measure workload and deploy resources accordingly. Performance Management: To have a working knowledge of booking rules specific to each modality. Create a weekly DM01 data set, ensuring that there is a constant management of patients within the mandated time limits. Ensure patients on long term planned pathways are booked within appropriate time limits. To ensure that the team can successfully deal with the TWR referrals within the time set, escalating pathway issues, and troubleshooting when required. To ensure all capacity is utilised and targets for waiting times etc. are met. To assist with monitoring demand and capacity across all modalities with regards to appointment availability in accordance with internal and external targets. To ensure that staff are aware of externally set standards and timescales, that they are adhered to, and corrective action is taken if necessary to meet such standards. Produce audit figures in relation to patient cancellations and DNA’s, maintaining an accurate recording system. Staff Management: To lead the recruitment and selection of the appropriate administrative, secretarial, and clinical assistant staff. Responsible for the delivery and completion of high-quality local Induction and training of new staff within the department. Lead on the design of a high-quality local Induction programme to support the strategic aims both internal and external to the department. Responsible for the timely completion of annual appraisals of all radiology administrative, bookings and secretarial staff in line with trust policy. To monitor and review sickness absence and conduct return to work interviews. To be responsible for setting standards of work within the department and ensuring that these are known and adhered to. To be responsible for ensuring that up-to-date personnel records are maintained for all staff in line with Trust policies and procedures e.g., annual leave, sick leave. To monitor the performance of all administrative, bookings and secretarial staff undertaking corrective action where necessary in line with Trust policies and procedures. Provide advice to junior staff on the suitability of various courses considering their experience and future requirements of the job tasks and the outcome of the individuals PDP plans. To be the first point of contact for staff with personnel related issues. To deal sympathetically and diplomatically with managing staff personal issues. Patient Experience: Lead the team effectively to enable them to put patients first and respond to callers and / or visitors promptly and courteously, identifying their needs, providing information, or referring them as appropriate to the relevant discipline. To adopt methods of communication and support which are suited to the needs of the visitors and / or callers. To acknowledge difficulties in communication or in providing support and seek help as appropriate. To manage enquiries regarding inpatient or outpatient waiting list queries always looking for ways to improve. To follow established procedures and demonstrate appropriate behaviour in dealing with awkward or aggressive visitors and / or callers. Monitor the quality of customer care delivered to patients, devise and implement customer care surveys and recommend service improvements. To assist in the investigation process of all formal and PALS complaints with regards to administrative and secretarial processes and performance. To assist in the investigation process of all incidents with regards to administrative and secretarial processes and performance. Personal responsibilities: To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and an ability to cope with the unexpected. To work under own initiative and make independent decisions within the remit and scope of the role. To obtain and organise information in support of own work activities, maintaining confidentiality in accordance with organisational procedures. To ensure that secure systems are in place for the storage of all resources including computerised information. To provide representation when appropriate to internal committees / working groups. To ensure administrative and secretarial support is provided to all meetings. This will include the preparation and distribution of agenda, minutes and other documents as well as arranging venues and ordering refreshments when required. To develop and maintain effective working relationships with other staff in the department and the Trust, ensuring that a professional and seamless service is provided. When requested, to identify and access information sources correctly, supplying the information in an appropriate format and within required deadlines. Provide administrative support to other staff and specific projects as and when required. Provide current and appropriate training and guidance to the Radiology administration, secretarial and clinical assistant team ensuring procedures are kept up to date, and the team have access to, understand and operate to team protocols. Data Administration: To enter data and text correctly, identify errors and amend in accordance with organizational procedures. To achieve all data input within agreed Trust deadlines. Ability to manipulate data as required using excel and present data back to management team. To be responsible for ensuring patient confidentiality and security of data in accordance with organisational requirements and the Data Protection Act.

About The Role ADD TO LIFE. EVERY LIFE Where every day is a chance to make a difference Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing skills and learn something new every day in an environment that never stands still, then this could be the opportunity for you. As the lead for the admin team, you will oversee all the administration and governance in Wormwood Scrubs. Ensuring that complaints are responded and logged, Patient hospital appointments are booked and documented and management of your team. Your team will consist of a varied range of administrators and you will oversee all of their roles and functions. We're looking for an Administration Lead to take charge in ensuring provision of administrative, clerical and secretarial services for the Practice Plus Group healthcare delivery on site. This role leads the Administration Team in all managerial functions, including HR, training, competency and efficiency. You would be pivotal in facilitating the effective management of clinics and rota template, monitoring DNAs/cancellations and duplicate/ ineffective use of clinics; ensuring all referrals are managed efficiently and all data is available and up to date at all times. You’ll also be responsible for supporting the Head of Healthcare in the preparation, distribution and recording of complaints. About You The successful candidate will have an NVQ 2 Business Administration or equivalent experience, as well as the ability to thrive when working to tight deadlines. Experience with diary management and maintenance of databases and Microsoft Office applications would be advantageous, as well as the ability to prioritise workload /ability to delegate appropriately How will we support you? Bespoke induction Competency framework Regional and national career development opportunities Our bespoke Learning Management System to address your learning needs Support from the wider team You’ll receive an annual salary up to £36,750 per annum - depending on experience. It doesn’t stop there… we also offer: Company pension scheme 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays An extensive range of wellbeing and lifestyle benefits Discounts on shopping and leisure activities Support to grow in your role and continue your professional development Excellent long-term career prospects 24/7 employee assistance helpline and financial assistance when you need it About Us The dedicated team in the Health in Justice division of Practice Plus Group make a real difference across over 45 prisons, young offenders and immigration removal centres. We’re the UK’s leading independent provider of NHS services to over 40,000 people in these secure environments, always putting their needs first, regardless of their history. Practice Plus Group’s mission is Access to Excellence. Our core values are; we treat patients and each other as we would like to be treated we act with integrity we embrace diversity we strive to do things better together Patients can only access excellence if we commit to living our values in everything we do when we’re at work. If you share these values and have transferable skills we want to meet you! Please note that offers of employment are subject to Practice Plus Group Terms & Conditions and receipt of satisfactory references, an enhanced DBS check and prison vetting. Practice Plus Group is committed to creating a diverse and inclusive environment and we are proud to be an equal opportunity employer.

Job Specification Main Duties and Responsibilities of Role: Ensure that Global Lead of Shipping Finance is at the right place, at the right time and with the right papers Management of Global Lead of Shipping Finance inbox and diary - responding where appropriate to emails Proactive diary management for Shipping Team Members Travel arrangements for team members Booking meetings, lunches, dinners, taxis as necessary Fielding calls and taking messages Keeping accurate expense accounts and processing on monthly basis General filing, archiving and photocopying Accurate recording of Gifts, Entertainment & Business Lunches/Dinners Arranging various events for Shipping Finance team (including managing and coordinating with internal and external clients, service providers, costing, etc.) Secretarial back-up to other team assistants during their holidays, sickness, etc. Recording Courses / Training Governance HR Transaction Support: Arranging conference calls and meetings for deal teams Data management Core Tasks & Material Responsibilities Admin Support Provide key admin support to Shipping Finance Team – 15 FTE including two Managing Directors and three Directors Diary management, predominantly for Global Head Shipping Finance and support for rest of team ensuring shared team calendar is kept up to date. Attend and minute monthly WIP meeting ensuring a copy of the minutes and Masterfile are stored and circulated safely each week Ensuring the team are aware of Watchlist/LLP meetings and invite accordingly, circulating the agenda Booking and coordination of internal and external meetings, calls, lunches, dinners, entertainment and taxis as necessary Maintain / monitor all online subscriptions Any ad-hoc project work when required Secretarial back-up to other team assistants during their holidays, sickness, etc Travel, Entertainment & Expenses Travel: arrange complex travel for all Shipping team members and Shipping Global Lead. Prepare itineraries, required paperwork, ensure all approvals are obtained and any travel visas/requirements where necessary Maintain Travel system – ensure all details are correct and updated in the travel booking tool Arrangements for ING Overseas Visitors passes, logging entries and organising desk space etc. Keep accurate expense accounts and process on a monthly basis and remind team to make payments on a timely basis. Accurate recording of Gifts & Entertainment Event Management Co-ordinating various events for team physically and virtually (including managing venue/catering, coordinating internal colleagues, external clients, service providers, costing, etc) Principal arranger of team building events / activities Governance and Procedures Assisting Shipping UK to ensure that Procedures Manuals are updated if required Assist Shipping UK to refresh and maintain departmental Disaster Recovery/Business Continuity plan if required Help with coordinating team responses to ING projects/initiatives Finance Attend monthly meetings with Finance to check departmental costs and monitor alongside budget for the cost centre Human Resources Ensure accuracy of Shipping FTE & Organisation chart and update when required Assist with monitoring / chasing mandatory 2 week leave requirement and outstanding compulsory training New joiners/Leavers: Oversee onboarding of new joiners, monitor desk space and provide appropriate induction materials such as departmental policies and procedures. Ensure addition and removal of joiners / leavers from departmental systems (e.g. shared drive) Recording sickness and all leave accurately Co-ordinating appraisals and sending requests for feedback Candidate Profile Qualification, Experience and Personal Competencies A minimum of 3 years’ experience working in a personal assistant role, for a senior executive, ideally at a financial institution Familiar with Microsoft Office, arranging travel and good communication skills Calm personality with a sense of humour Min 3 days per week in the office but will need to be flexible around this.

Shared Service Support in Records & Info Admin - ( 009771 ) Primary Location UK-ENG-London Job Secretarial and Administration Organisation 130020 - CORPORATE SERVICES OPERATIONS Job Posting 25-Oct-2023, 4:37:30 AM The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people. The Bank of England is a diverse organisation. Each of its 4,000 people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability. Job Description The Records and Information Administrator role is part of the Records and Information Administration (RIA) team, based in the Corporate Services Operations Division, within the Central Operations Directorate. You will be joining a friendly and supportive team keen to share their expertise and knowledge to train a new team member. The RIA team act as first-line contact for records management queries, resolving issues or referring on to other teams where needed. The majority of tasks and queries are to do with electronic records, however the role also deals with paper records and procedures. The jobholder will provide support to colleagues across the Bank, fulfilling the role of EDRM (Electronic Data Records Management) and RM (Records Management) system expert. Full training will be given. RIAs are responsible for the administration of documents and folders in the Bank’s Electronic Document and Records Management system and associated applications throughout the information lifecycle and support the business in ensuring that users comply with the Bank’s Records Management policies and procedures. The RIA Team works closely with various teams across the Bank including the Bank Records Management Team, business areas records management administrators, Technology Service Desk and support teams, the User Access Management (UAM) team and Recruitment support teams. Key areas of responsibility as a RIA Team member: Provide first-line customer support for records management queries via phone, email and the “My Service” online request tool, referring on where appropriate to Technology Support or the Bank Records Management Team. This includes: Assisting colleagues with problems using FileSite (the Bank’s records storage database) Provide guidance and advice to customers on best practice for storing and accessing records and complying with the Bank’s “Our Code” policy Creating, amending, reviewing and closing records management folders, and folder access rights Document administration including unlocking or checking in documents Responsible for the administration and review of folders and documents in the Bank’s Electronic Document Records Management system (ARM) Creating, updating and closing FileSite accounts for Bank colleagues Participate in the team’s daily rota, sharing responsibility with the rest of the team for the various ongoing activities and tasks including customer service and records management administration Records management governance and compliance including: Supervision and management of folders and documents throughout their lifecycle to ensure compliance with records management policies and legislation Govern the creation and maintenance of folders and document access ensuring correct security classifications Check and action Compliance and Integrity reports on all information stored Perform Data Protection Subject Access / Freedom of Information searches as required Role Requirements Minimum / Essential Criteria An interest in Records Management and an awareness of the importance of this for the Bank of England A collaborative and inclusive approach to working both within the team and with colleagues across the Bank Excellent customer service skills and the confidence to deal professionally with people at all levels in the organisation A collaborative and inclusive approach to working both within the team and with colleagues across the Bank Excellent customer service skills and the confidence to deal professionally with people at all levels in the organisation A commitment to service improvements with a customer focussed attitude Ability to prioritise and handle your own workload and work to tight deadlines to deliver a successful outcome Good written and verbal communication skills Able to work as part of the team and independently as required Accuracy and attention to detail Ability to learn quickly Solid understanding of Microsoft Office suite and the ability to learn a range of IT tools / applications software as part of the role Desirable Criteria Possesses a broad understanding of the Bank’s organisational structure, or an interest in quickly acquiring this knowledge Knowledge or experience of Records Management within an organisation Working to Service Level Agreements (SLAs) in a Service Request environment You should not be put off applying if you do not meet/ have all of these criteria – we would encourage you to get in touch to discuss what support you might need to close any gaps and/or any other skills you might have which you think could be helpful in role. Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application. Salary and Benefits Information This specific role offers a base salary of £25,700 per annum on a full-time basis. In addition, we also offer a comprehensive benefits package as detailed below: A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year. A discretionary performance award based on a current award pool. A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits. (Note effective from April 2023 and for the Benefits year 2023/24) 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits. Private medical insurance and income protection. National Security Vetting Process Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice The Application Process Important: Please ensure that you complete the ‘work history’ section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It’s therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process. The closing date for applications is Friday 17 November 2023. The assessment process will comprise of two stages. Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.

Details Reference number 323560 Salary £24,273 - £24,273 Job grade Administrative Officer Contract type Permanent Business area DWP - Work and Health Services - Universal Credit Type of role Operational Delivery Working pattern Flexible working, Full-time, Job share, Part-time Number of jobs available 16 Contents Location About the job Benefits Things you need to know Apply and further information Location Stockport About the job Job summary Are you looking to enhance or gain experience in both Customer Service and Administration? Do you enjoy helping others? If so, we would like to hear from you. As part of the DWP Operational Delivery you will be at the heart of DWP’s front line operations helping to change people lives in our communities from around the 20 million plus customer base. Job description Demonstrate strong telephony and digital communication skills with a diverse range of claimants. Take ownership and manage cases by engaging across DWP to progress claimants in preparation for their journey towards work. Tailor the claimant journey and ensure claimants receive the correct payment amount, at the right time. Build positive relationships with claimants that encourage, motivate and build trust by demonstrating empathy and compassion. Handle sensitive and challenging situations with all claimants in a positive way. Be aware of labour market policy and its impact on claimant’s conditionality requirements. Make decisions by examining the available facts and giving explanations to claimants as required. Take ownership of personal development by accessing digital learning and communications tools. Work effectively with colleagues across the service. Person specification To be successful in this role you will need: Be competent in delivering a quality service to a diverse claimant base. Undertake self-serve learning to meet requirements of the role and enhance your digital confidence. Ability to work flexibly to meet changing priorities, managing a diverse workload. Be able to confidently tailor the service to meet the needs of the individual. Act on feedback to enhance quality of service delivery. Take ownership of complaints and supports their resolution. Be able to provide support where appropriate to claimants who require assistance. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Communicating and Influencing Making Effective Decisions We only ask for evidence of these behaviours on your application form: Managing a Quality Service Benefits Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 27% Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours. As part of the application process you will be asked to complete a Customer Service Skills Test and a 250 word statement on the lead behaviour - Managing a Quality Service. Stage 1 – Complete eligibility section of the application form Stage 2 – If eligible, you will be invited to complete The Customer Service Skills Test After submission of the first stage of your application you will be invited to complete a Customer Service Skills Test. If you successfully pass the test, you will be invited to complete the final stage of the application. Please complete the online tests as soon as possible (within 24-48 hours is recommended), If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website. Stage 3 – If you successfully pass the test, you will be invited to complete your application using one behaviour which will comprise of 250 words on Level 1 Managing a Quality Service. The closing date for all the completed application stages 1,2 and 3 is 23:55 on 20th November 2023. An initial sift will be held, although if there are a low number of applications we may go straight to interview. Please note that these dates are only indicative at this stage and could be subject to change. Sift period: 21/11/23 to 24/11/23 Week commencing 04/12/23 interviews commence. Interviews will take place in Stockport Service Centre. Candidates are asked to note the above timetable, whilst exercising flexibility through the recruitment and selection process. The selection process will assess candidates’ behaviours. Strong candidates will be able to present evidence of these behaviours: Managing a Quality Service Communicating and Influencing Making Effective Decisions. Candidates will be advised of interview outcome once all interviews have taken place. Further Information Find out more about Working for DWP A reserve list may be held for a period of 6 months from which further appointments can be made. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading. New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified – as determined by the business. To support this aim you may be required to undertake a work based qualification, which may be in the form of an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time, you agree to take this job on the basis that you may be required to undertake a work based qualification; a candidate’s failure to participate fully in the professional programme, once appointed, may be a breach of their employment contract. Important If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs. Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : [email protected] Email : [email protected] Recruitment team Email : [email protected] Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: [email protected]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.

Job description Big Bank Funding. FinTech Thinking. Technology teams in the UK work closely with our global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. They also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank. Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers. Enterprise Technology is the Technology organisation responsible for the design, build and ongoing maintenance of the systems owned by the Group Functions (Risk, Compliance, Finance, Core Banking, Corporate Functions and Deputy COO). The organisation consists of over 8,000 people working in collaboration across 14 countries, to support over 3,000 applications Role Description: HSBC Human Resources IT is recruiting for a Solutions Architect. This role will be within the Payroll, Time, and Benefits Product Area, which encompasses all Global HR Technology solutions for SuccessFactors EC Payroll, SuccessFactors Time Off and Time Tracking, and Benefits (Well Being, Recognition, Share Plans). The architect will be the Solution Architect for the systems / applications / integrations / architectures for this product area. The successful applicant will be responsible for establishing the most appropriate solution design, technologies and products to meet the needs of the business. They will have responsibility for technology decisions. They will also work closely with, and under the direction of, the HRIT Enterprise Architect, and work in collaboration with related HR Business Architects (as well as other HRIT Architects and members of Corporate Functions IT Architecture) to ensure solutions are strategically aligned to the HRIT and Group’s Future State Architecture. Responsibilities: Understanding and assessing the needs of the business and recommending the most appropriate solution design in various design governance forums as well as through the Clear Choice process and following architectures Design Driven Decision process. Knowledge of SAP Successfactors is a requirement. Detailed understanding of SuccessFactors EC Payroll product is mandatory. The candidate will be a technical expert, using their experience to design solutions applicable to multi-country SAP Employee Central Payroll deployment Driving design of vendor enhancements with SAP to ensure payroll solution can be deployed in a globally consistent manner across all payroll countries Following Solution Control Framework for all IT change Documenting end-to-end solutions and architecture models through Solution Architecture, Architecture Definition Documents and other artefacts and following the SCF process Ensure compliance to all relevant HSBC Architecture standards, Technology Strategies / Policies / Principles. Helping ITSO and IT PM through all relevant IT and Business governance processes and taking the lead on related deliverables where required Bring expertise in the fields Payroll, Time, and Benefits solutions and in developing associated architecture patterns. Bring understanding and guidance on the use and application of vendor AI/ML models in solutions and related business processes. Advise HR Business on relevant risk mitigations for monitoring effectiveness of these Ai/ML models, developing relevant risk mitigations solutions, processes, skills and knowledge transfer. Requirements Essential Skillset/Experience: Very strong experience in delivering system solutions, preferably including enterprise systems, as a Solutions Architect or similar architectural discipline Extensive experience in ABAP programming, experience of Point-to-Point Integration and Payroll Control Centre. Architecting solutions that have encompassed AI/ML models and fully aware of the ML Model Development Life-Cycle, associated Risk Management and Best Practices for the support and maintenance of AI/ML based applications Experience of working within a Human Resources function using SAP Successfactors The role will be based in London but some travel may be required. This role supports Hybrid working. We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential – regardless of their gender, ethnicity, disability, religion, sexual orientation or age. If you have a different way of seeing the world, we are interested in hearing from you. HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you

Key information Salary: £38,103 per annum Grade: 6 Contract type: Permanent, Full Time Reference: 044576 Interview date: w/c 2nd of January 2024 Application closing date: Sun, 10/12/2023 - 23:59 About the role The Infrastructure Coordination Service is hiring a Geographic Information Systems (GIS) Officer to support our team’s digital tools such as the IMA Infrastructure Mapping Application (london.gov.uk). Do you enjoy thinking creatively and would like to use your data and GIS skills to help deliver long-term, sustainable change to London’s Infrastructure sector? If so, we’d like to hear from you. Your role in the Data and Innovation function will involve spatial analysis, building innovative, web mapping applications and managing the processing/transformation of a wide range of geospatial datasets. The Infrastructure Coordination Service brings significant benefits for industry and Londoners, by improving air quality, supporting ‘healthy streets,’ enabling decarbonisation and unlocking affordable housing delivery through coordination within the sector. Your role will support this award-winning service. Role description: You will have a chance to work on a range of interesting tasks across projects, at the forefront of the sector–helping to tackle some of the cross-cutting problems impacting infrastructure planning and delivery in the capital by: undertaking data exploration and spatial analysis creating static and interactive mapping visualisations undertaking data processing and transformation, enabling data from a diverse range of partners to be standardised and mapped to our tools maintaining a significant (and growing) volume of data supporting the development of new tools and helping to maintain existing tools such as the Infrastructure Mapping Application (IMA) https://maps.london.gov.uk/ima/ - developed to help co-ordinate construction projects and minimise disruption. This role requires a strong technical background, with practical experience in GIS tools, ideally ESRI ArcGIS Desktop and ArcGIS Online. Experience in the use of databases, data processing tools (e.g. FME) and codebases e.g. R/Python would be advantageous. Experience in infrastructure/utilities sector a bonus, but not essential. Principal Accountabilities Assist with the delivery of digital and data support services (including the IMA Infrastructure Mapping Application (london.gov.uk) ), including creating mapping visualisations of data in support of the team, and responding to ad-hoc requests and enquiries as required. Work closely with the team’s and wider organisation’s existing data and technical expertise to help, design, develop, and support tools on behalf of its stakeholders. Promote and support the use of GIS across the team, including helping professionals from other disciplines to complete mapping tasks and assisting with the delivery of GIS training when required. Carry out spatial analysis in support of the team. Working with the team’s existing data and technical expertise, and the wider organisation to explore and implement innovative uses of technology. Continue to maintain and enhance the range of thematic datasets held in the Data & Innovation digital tools (particularly the IMA Explorer Tool) through liaison with data leads in other GLA departments and partner organisations. Keep abreast of new developments and innovations that may impact on the GLA’s policies, strategies, and data requirements, via liaison with a range of regional, national, international, professional and other bodies dealing with Geographic Information. Maintain an awareness of, and contribute to, other aspects of the work of the Unit. Manage staff and resources allocated to the job in accordance with the Authority’s policies and Code of Ethics and Standards. Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams. If you have a question about the role or would like to discuss it informally, please feel free to contact Eloise Rousseau at [email protected] to arrange a call. Please note all applications for this vacancy must be submitted via our online recruitment system. We do not accept CVs alone for this role. Please upload a supporting statement with a maximum of 1500 words to the ‘Additional Documents’ section of the form, ensuring you address the following technical requirements and competencies in your supporting statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and supporting statement documents are saved with the job reference number as part of the naming convention (E.g. “CV – applicant name - 012345) The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA competency framework Person Specification Technical requirements/experience/qualifications A strong technical background evidenced by a qualification in GIS (or a related subject) or equivalent professional experience. Detailed knowledge of GIS in practical use, and evidence of commitment to keep abreast of new developments. Experience of working with desktop GIS tools including ArcGIS Desktop Experience of spatial data conversion tools such as FME, ESRI Productivity Suite would be an advantage Experience of working with ESRI ArcGIS Server, knowledge of web map services and appropriate standards Experience of or can demonstrate interest in web mapping technologies such as ArcGIS JavaScript API, OpenLayers, OpenStreetMap API Knowledge of and interest in any of the following programming or scripting technologies including JavaScript, CSS, HTML, Python Behavioural competencies Research and Analysis … is gathering intelligence (information, opinion, and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits. Level 1 indicators of effective performance Uses a variety of methods and sources to gather relevant data and information Checks accuracy of data and information before using it Looks for trends in data and spots connections to draw meaningful conclusions Summarises research outcomes in a clear and concise way Focuses on the research goal, working in a systematic way Problem Solving … is analysing and interpreting situations from a variety of viewpoints and finding creative, workable, and timely solutions. Level 2 indicators of effective performance Processes and distils a variety of information to understand a problem fully Proposes options for solutions to presented problems Builds on the ideas of others to encourage creative problem-solving Thinks laterally about own work, considering different ways to approach problems Seeks the opinions and experiences of others to understand different approaches to problem-solving Planning and Organisation … is thinking ahead; managing time, priorities, and risk; and developing structured and efficient approaches to deliver work on time and to a high standard. Level 1 indicators of effective performance Plans and prioritises own workload to meet agreed deadlines Advises colleagues or manager early of obstacles to work delivery Perseveres and follows work through to completion Checks for errors to ensure work is delivered to a high standard first time Effectively juggles priorities Application & Additional Information This role is based London Fire Brigade’s Head Office (Union Street SE1 0LL) GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. In addition to a good salary package, we offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Application closing date: Sunday 10th December 2023 at 23:59 We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice. Please note that as part of your interview, there will be a short technical assessment. Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.” More Support If you have a disability which makes submitting an online application difficult, please contact [email protected]. The GLA is proud to be a Level 2: Disability Confident employer. We are committed to becoming a more inclusive and accessible organisation, and creating a truly inclusive and accessible workplace and culture for our disabled staff. We have named Disability Equality as a key corporate priority within our EDI Strategy. We welcome and encourage applications from disabled applicants. Should you wish to opt into the scheme, please let us know during your application. Apply here

What we will offer: If you require this document in an accessible format (e.g. large print), please contact [email protected] or call 020 7809 2711 We will offer you a place where you can be yourself and where there are no limits on what you can achieve. With us, you can take ownership of your career and have honest conversations throughout. You would join an ambitious firm with a clear strategy for profitable growth where you can get early responsibility and early involvement in growing the business. Here you can expect a competitive and fair reward as well as recognition based on all round performance. This forms part of our internal promise to you, The Deal, between the firm and its employees. Team Structure: An IT Service Engineer is essential for maintaining an organisation's IT systems by diagnosing, troubleshooting, and resolving technical issues across hardware, software, and networks. Their role involves installing software, setting up hardware, conducting maintenance, and ensuring security measures. Collaborating with IT teams, they communicate technical concepts clearly to non-technical users, document solutions, and contribute to a seamless IT operation, ultimately enabling efficient workflow and minimising end user disruption. Main Responsibilities: Diagnosing, troubleshooting, and resolving technical problems across hardware, software, and network components to ensure smooth operations. Support routine updates, patches, and system checks to maintain optimal performance and security of IT infrastructure. Install, set up, and configure software applications, operating systems, and hardware devices to meet the Business needs. Provide assistance with hardware-related issues, including setting up new devices, diagnosing faults, and coordinating repairs or replacements. Offer technical assistance to end-users and clients, guiding them through technical challenges, and effectively communicating complex concepts to non-technical individuals. Implement and monitor security protocols, such as firewalls, antivirus software, and access controls, to safeguard sensitive data and prevent cybersecurity threats. Maintain accurate records of technical issues, solutions, and procedures, contributing to a comprehensive knowledge base for efficient problem-solving in the future. Work closely with other IT teams including the global IT Service Engineer community, to coordinate efforts, share expertise, and ensure seamless IT operations within the organisation. Ensure all ServiceNow incidents and requests are actioned, kept up to date and that the end user is informed of status. Provide a mixture of desk side support, remote support and static support on the TechBar in-line with operational needs. Provide assistance as a project resource, as and when required. Identify, inform and escalate any patterns or trends of calls in a timely manner to the IT Service Lead or Service Management team. Use suppliers and vendors as a source of escalation to resolve problems. Support firm events that require an engineer on hand for AV set up and troubleshooting when required. Attributes/Skills Required: Previous experience within a legal partnership or professional services environment Experience of supporting and using Windows 10, Office 365 and Exchange Familiarity with help desk software (such as ServiceNow) Experience of supporting mobile devices using an MDM solution FileSite experience – client-side troubleshooting, how do I’s, and awareness of import and exporting data. Experience of supporting legal applications such as Worksite, Big-Hand, time recording, Intapp Time and Expert, amongst others SCCM experience – application deployment and troubleshooting experience of Virtual desktops and VPN technologies Experience of Microsoft Azure Active Directory and Intune. Experience of PC, laptop, printer, network troubleshooting Experience of AVMI / Video Conferencing Customer-focussed with excellent communication and inter-personal skills Team-oriented with the ability to deal with tasks effectively Strong organisational skills and the ability to juggle a constantly changing workload Able to work under pressure and prioritise conflicting demands Aptitude for problem-solving and documenting the solution Ability to develop and maintain good working relationships with both internal and external clients Flexible, in that you are able to travel to other offices when required to do so This job description is indicative only and does not represent an exhaustive list of responsibilities. The firm reserves the right to alter or change the responsibilities at any time, in line with the firm's strategy and business needs. We are an equal opportunity employer, committed to having a diverse workforce. We do not discriminate on the basis of age, sex, race, disability, sexual orientation, culture or any other protected characteristics. We aim to create a culture where everyone can be themselves and is valued for their strengths and unique perspectives. About the Firm: With 8 offices worldwide and with our headquarters based in London, Stephenson Harwood is a law firm where our people are committed to achieving the goals of our clients - listed and private companies, institutions, and individuals across the globe. Our mix of expertise and culture results in a combination of deep local insight and the capability to provide a seamless international service. Our experience encompasses corporate, commercial litigation and arbitration, employment, pensions and private wealth, finance, marine and international trade, and real estate and projects. We assemble teams of bright thinkers to match our clients' needs and give the right advice from the right person at the right time. Dedicating the highest calibre of legal talent to overcome the most complex issues, we deliver pragmatic, expert advice that is set squarely in the real world. We understand the power of diversity in delivering that high calibre advice to our clients. We want to attract diverse talent and we particularly encourage applications from underrepresented demographics. Our values: Individuality - We encourage creativity and develop talent Commitment - To be the best and deliver the highest standard Teamwork - We work together to build close, long-term relationships Straight talking - We say what we mean and do what we say These values express the personality of the individuals within our firm. They are the behaviours we encourage in our people and the standards which inform our decisions and actions. Our vision into 2026 To be a successful firm where talented people work together in an entrepreneurial environment, building long term client relationships. This vision is about who we want to be, as well as who we are. It is as much about our values as about our character – the attributes we want to see from all of our people. It also reflects the importance of remaining independent - a clear sign that we are confident in our own future. That's how we unlock our entrepreneurial spirit, advising our clients with top performing teams. A key part of the 2026 strategy is to focus on five core sectors: decarbonisation, life sciences, private capital & funds, technology, and transportation & trade. These have been identified as crucial in the drive for accelerated profitable growth.

Employer 1 Kingston Council Location(s) 1 Kingston, Sutton Contract Type 1 Permanent Working Hours 1 Full Time Grade 1 Other Grade (Other) 1 M+3 Hours Per Week 1 Standard Salary Range 1 £71,850 - £77,865 (subject to Pay Award pay scales) Salary Basis 1 Per annum Salary 1 £71,850 - £77,865 (subject to Pay Award pay scales) Leave Entitlement 1 Other Leave Entitlement 1 33 Days Application Deadline 10/12/2023, 23:55 Anticipated Interview Date(s) 1 Round 1: Interview on Friday 15th & Monday 18th December 2023 | Round 2: Stakeholder Panel Interview (from 3rd January 2024 onwards) About the Borough 1 Joining us, you get to work for not just one high performing London Borough, but two. Kingston and Sutton councils have a number of shared services serving both authorities, with some teams and roles more focussed on one council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies. We work flexibly in both Kingston and Sutton offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver. There are some really exciting things happening in both boroughs. In Sutton, we are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. Over in Kingston, we are undertaking the largest housing regeneration programme ever delivered in the borough, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact. You should choose Kingston and Sutton if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do. Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as Richmond Park and Bushey Park, former recreation grounds for Tudor Kings and Queens. The Council is controlled by a Liberal Democrat Administration and has a council plan “Greener, Fairer, Safer, Together”, that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London. Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan “Ambitious for Sutton”, that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government. About the Role 1 The Head of IT is responsible for the design, delivery, operation and support of our IT services, Infrastructure and systems across the shared Digital & IT Service. As our Head of IT, you will: Ensure that the IT department provides high-quality, efficient, and effective services to the Councils and their residents. Lead and manage the IT teams. Develop and implement the IT strategy. Cyber security and governance. Manage the IT budget. This is a varied and exciting role, you will be leading on a transformation programme which involves migrating to cloud computing, transforming the network, wifi and the telephony. You will be involved in driving service improvement plans with key areas, mobile working and cyber security! The Head of IT has 4-5 direct reports; Head of Digital Support (IT Help Desk and Support Services), Head of Business Applications, Head of Cloud and Platform and Programme Manager for the Infrastructure Programme. The wider Digital & IT team consists of 40-50 staff members. About Us 1 Digital and IT is a shared service between Kingston and Sutton Councils providing digital and technology services to both Councils as well as a number of arm's length companies, including Achieving for Children and Sutton Housing Partnership. There are three Corporate Heads of Service roles in the Digital and IT department. Along with the department’s Assistant Director, they form the senior leadership team for the shared Digital and IT Service. These roles each have line management, budgetary and functional accountability aligned with the department’s specific services and goals. We are committed to delivering excellent public services to our residents and local businesses, which is why we place the user, and their needs, at the heart of our agile delivery strategy. We are proud of our digital culture, and have a team of excellent professionals working across multi-disciplinary teams to deliver for the Council. In the IT space we are using technology to enable transformation across the Councils. We have a broad range of digital projects underway and this role will work closely with those digital teams to ensure our technology can support our digital ambitions. For example, developing our cloud platforms to enable us to better use our data and develop capabilities in AI. About You 1 We're looking for a candidate with experience running an IT Service, ideally within the public sector! We're recruiting a candidate who has worked closely with and enabled digital teams to deliver at pace. If you have experience of running cloud environments and know how to transition teams to this way of working, we'd love to hear from you! We're looking for a Head of IT who has: Exceptional leadership skills, modelling a strong performance culture and constructively building achievement, confidence and skills in others. Excellent people management and team-building skills, with the ability to inspire and motivate a diverse team of IT professionals, including mentoring and coaching. Strong technical knowledge and experience. Key areas include cloud computing, cyber security and networking. Experience in DevOps and working with digital and development teams. A detailed understanding of how to set and deliver Digital and IT strategies and plans. Experience managing stakeholders at a senior level. Experience working at a strategic and tactical level to ensure that deliverables meet the business needs of the organisation. Demonstrable commercial experience with programmes and portfolios, budgeting and resource management. A strong understanding and experience in effective IT governance and compliance including Information Technology Infrastructure Library (ITIL). We'd love to hear from you if you: Are open minded and curious about what technology can offer to our Councils. Can demonstrate solid management techniques to ensure that the IT services are well managed with strong governance, including cyber security. Have experience in taking an idea from inception through to delivery at scale. Have great stakeholder management skills and are able to empathise with others and see different points of view. Have high standards in quality of service and how IT is meeting user needs. Are energetic and optimistic about how IT can help combined with resilience in a dynamic and complex organisation. Please review the job description for full information. Our Offer To You 1 As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team. In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure, Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working. The COVID-19 pandemic has required us to be even more flexible in how we work and manage staff workloads, ensuring they have the correct equipment and resources to be able to maximise their talents and looking after their wellbeing. Employees have access to a wide range of benefits, some of which include: Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply) Three volunteering days per year Flexible and agile working arrangements Comprehensive learning and development programme Discounts on a range of local shops, restaurants, gyms and leisure centres Interest free season ticket loans Local Government Pension Scheme Bicycle loan facilities and cycle to work scheme Zip car scheme Free eye tests and contribution towards glasses Confidential wellbeing and counselling support Subsidised gym membership Application Process 1 Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. We are committed to Equality, Diversity and Inclusion (EDI) so all personal information that can identify job applicants e.g. name, title etc is completely anonymised during the shortlisting process. Our hiring managers review applications based on the knowledge, skills and experience demonstrated in your application, and how well these match the job profile. Our HR Shared Service with Sutton Council was recently recognised nationally for having the ‘Best Inclusion and Diversity Programme’ at the PPMA Excellence in People Management Awards 2023, something that we’re incredibly proud of. Hiring managers are encouraged to ensure that their interview panel is diverse, and representative of a range of protected characteristics, to help remove unconscious bias and ensure candidates are treated fairly during the selection process. Some characteristics may not be obvious, but our panels are diverse wherever possible. We have a number of measures in place to inform and support our approach, including mandatory EDI and unconscious bias training for all staff, safer recruitment training for diverse panel members, engaging with our staff networks and encouraging allyship. We are fully committed to removing barriers and enhancing the diversity of our workforce. Additional Information 1 We are proud to be a diverse and welcoming Borough. Our aim is to create a workforce which reflects the community we serve, and staff feel a sense of belonging. We celebrate and respect differences and appreciate the value of having a diverse workforce. We welcome and encourage applications from people of all backgrounds, particularly Black, Asian and Minority Ethnic, and disabled candidates, as these groups are currently under-represented in our workforce. As a Disability Confident employer, we are committed to thinking differently about disability and taking action to improve how we recruit, retain and develop disabled people. We guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda. We are an accredited London Living Wage Employer and this means that everyone working at the Royal Borough of Kingston, regardless of whether they are permanent employees or third-party contractors and suppliers receive the London Living Wage. The real Living Wage is higher than the government’s minimum, or National Living Wage, and is an independently calculated hourly rate of pay that is based on the actual cost of living. The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance.

Reporting into the Group People Director, and being the de facto HR #2, you will lead a multi-stream HR function of;People partneringPeople advisoryPeople servicesPeople systems and dataDiversity, equity, inclusion & belongingAll of which will be supported by additional centres of excellence in talent acquisition, talent & OD, total reward. The entire People function supports approx. 4,000 people in the UK.Although leading the partnering team from strategic level, your key focus of attention will be to lead and develop a more finely tuned HR operations function in the short to medium term, to develop stronger foundations to support the partnering stream in delivering more commercial initiatives at a further strategic level.The business has grown recently through M&A, and the is looking to develop stronger prowess for integration (structurally and culturally), and they see that being underpinned by a strong People operations function.The foundations are considered 'solid', and the Group People Director defines this role as being a strategic lead for gap analysis, conceptualisation for change, whilst working with senior stakeholders and the partnering team to defining how the function elevates and supports further infrastructural and cultural change - think policy, process, automation, through to change management, operational excellence, integration and belonging.Focus on the overall mandate is to create a great place to work, one that engages with customers and grows market share, but ultimately creates opportunities for people to realise their potential and bring their authentic selves to work - as they understand that their people are their product.You will be based in a regional office, and be required to travel accordingly to the business to collaborate with your team and key stakeholders - our customers sees a healthy hybrid style of 3 days in an office environment with two days from home.To be considered for this Head of People Operations & Services role, you will have proven experience within a strategic capacity, which has supported businesses / organisations to achieve their strategic goals.You'll have a toolkit in all thing's HR partnering, HR services, employee relations, systems and data.You will ideally have demonstrable experience and a passion for all things diversity, equity, inclusion & belonging.We see the individual likely to have done one of two scenarios;Progressed from a HR operations and services background into strategic partneringProgressed from a strategic partnering background into leading a HR operations and services functionA keen understanding of People technology is also important - as our customer is an organisation that makes data & insight led decisions, so being able to decipher and use data to design and shape strategy and projects is key.We're seeking a leader who drives an agenda in the wider organisation, but equally within their own team, so someone with the passion for coaching, developing and leading a team from the front is 'what good looks like'.

Job Description Due to continued company growth, we are now recruiting a Company Secretarial Assistant to support the Company Secretary in providing high quality advice and specialist support across a broad range of company secretarial tasks and activities, in particular in relation to the smooth running, administration and effectiveness of AJ Bell plc’s Board and Executive Committee and their respective sub-committees. As the role involves exposure to highly confidential and sensitive information, a high degree of discretion is required, as confidentiality is imperative. What does the job involve? Supporting the day-to-day administration of the Company Secretarial function including: Preparing agendas for the AJ Bell Committees and supporting the preparation of electronic meeting packs and management information Preparing annual agendas for the AJ Bell Committees in collaboration with the relevant chairs and the Company Secretary Attending AJ Bell Committee meetings Drafting detailed minutes of AJ Bell Committee meetings, capturing points discussed and including resolutions and actions arising Monitoring and reporting on the completion of actions arising from AJ Bell Committee meetings, including annual effectiveness review actions Arranging AJ Bell Committee meeting dates at least two years ahead, in collaboration with the Company Secretary and other relevant internal stakeholders Providing support for: The Company Secretary on various matters, including corporate projects, one-off research into key questions/requirements, the induction of new Board and Executive Committee members and provision of Board and Executive Committee training. The HR team in relation to the administration of the AJ Bell group’s share option and incentive schemes. The Compliance and HR teams as required to ensure the AJ Bell group meets its responsibilities under the Senior Managers and Certification Regime Liaising with internal and external stakeholders, including the Sponsor and Registrar, as required Supporting the maintenance of statutory registers and records for all AJ Bell plc group entities, and the preparation and filing of all Companies House forms, including change in officers, change in share capital, filing of all the Annual Accounts and the Confirmation Statements for all UK companies. The provision of advice to AJ Bell Committees on their governance, legal and regulatory obligations to ensure compliance with all relevant requirements. Compliance with MAR and listing rules, including the maintenance of AJ Bell plc’s share dealing code and insider lists, and the drafting and issue of standard Stock Exchange announcements, e.g., directors’ dealings, block listing, directorate changes. The drafting of the Annual Report and Accounts, other shareholder circulars and accompanying documentation, including the drafting of the Corporate Governance Report in liaison with the Financial Reporting team and others. The production of the Notice of Annual General Meeting (AGM) and all associated documentation, and assisting with the organisation of the AGM itself The management of the Registrar The maintenance of internal corporate governance policies (e.g., Board sub-committee terms of reference,) and the governance section of the Company’s website. Supporting and enabling the business to achieve its regulatory requirements, including consumer duty In relation to the Boardvantage board portal software for dissemination of Board and Committee materials: Arranging for Board, Executive Committee and sub-committee meeting packs to be uploaded to Boardvantage for distribution, as required. Acting as chief point of contact for queries regarding the Boardvantage board portal software. Ensuring Boardvantage licence costs and billing are correct and within contract and budget parameters, if required. Maintaining Boardvantage internal processes and trouble-shooting software issues in conjunction with the TS service desk and Executive Assistants. Coordinating and assisting with set up and installation of Boardvantage for Board, Executive Committee and sub-committee members and others, as required, liaising with TS service desk and Executive Assistants where required. What we're looking for: ICSA/CGI Qualified or part qualified. Experience in a company secretarial or governance professional related role (e.g., 2 years +) Financial services and a listed company environment experience advantageous Company secretarial administration, including Board processes and routines. Strong, detailed minute taking skills and preparing agendas. Familiar with Boardvantage or similar electronic Board portals. Good working knowledge of company law and corporate governance related issues Excellent communication skills with experience of communicating with a range of internal and external stakeholders. Ability to work under tight deadlines, self-starter. Integrity and discretion when handling confidential information. About Us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have 491,000 customers using our award-winning platform propositions to manage assets totalling more than £76.1 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1200 employees and have been named one of the UK's ‘Best 100 Companies to Work For’ for five consecutive years. There are opportunities for growth and professional development for employees wanting to progress within their career including induction training and our study support scheme which is part of our benefits package. There is an active programme of social events throughout the year, which are open to all employees. In return for your hard work you will be entitled to: Competitive starting salary Generous holiday allowance of 25 days, increasing up to 31 days with service, plus bank holidays Holiday buy/sell scheme Hybrid working policy Casual dress code Discretionary bi-annual bonus Contributory pension scheme Buy as you earn share scheme Free shares scheme Paid study support for qualifications Enhanced maternity/paternity scheme from day one Bike loan Season ticket loan portal Discounted PMI and Dental On-site gym and personal trainer led classes Paid volunteering opportunities Free social events and more AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.

 Effectively advise, guide and coach managers through all people related issues, promoting best practice and ensuring consistency in managing issues.  Develop effective and strong relationships with managers at all levels to promote good employee relations, coaching where needed to encourage early intervention to prevent escalation where possible.  Advise and support on the management of formal people processes, attending formal meetings and ensuring accurate records are taken and providing advice on process where necessary.  Lead on Absence Management across the business, proactively liaising with managers to ensure absence issues are addressed in a consistent way, through coaching, advising and supporting managers.  Responsible for advising on occupational sick pay entitlements, liaising with payroll to ensure timely communication with employees of changes in pay whilst absent.  To be the main point of contact with the Occupational Health provider. Responsible for making referrals where necessary and ensuring the medical reports are informative to the business. Liaise with the provider for usage information to share with the business.  To promote EAP where appropriate. Liaise with the EAP provider for usage information to share with the business.  Responsible for provision of agreed MI across the business, including data analysis and insight. To attend departmental management meetings to review and discuss workforce planning, people related issues and MI reports.  To review and assist in improving HR processes to provide a first class HR service.  To work with the HR Business Partner in supporting the PDP for the HR Administrator.  To contribute and lead on HR projects as agreed.  Support and engage in company initiatives, including, Continuous and Process Improvements, etc.  Take personal responsibility on keeping abreast of employment law and HR best practices and feedback to the HR team.  Work closely with the L&D team to develop training material in line with best practice and legal updates.CIPD or equivalent HR qualificationDemonstrable experience of dealing with a broad range and high volume of HR issues as a HR generalistWorking knowledge of HR processes and systemsExperience of working with HR Systems such as ADP / SAP / Success Factors and ability to extract information.Demonstrable strong interpersonal skills and able to build strong effective working relationships at all levelsCompetent user of MS Office applications (including intermediary level Excel and Word)Excellent organisational skills; demonstrable ability to multi task whilst still meeting deadlines.

As the Head of Digital Client service delivery you will be instrumental to introducing third party software with our existing client platform, Cozone, into the business. You will work across multiple service offerings to create a best in class digital journey for our clients, being an advocate for change, supporting KPIs and managing the strategic partnerships with the digital accounting suppliers. As part of the Data and process team you will report to the Head of Process improvement to create a digital strategy which connects to the group wide initiatives and aids other teams such as service lines, data and operations. Some key areas of focus are:Understand the digital suppliers and market leaders for the accountancy profession and leverage these insights to lead, develop and deliver our UK digital strategy and align the strategy with the overall global digital strategy.Understand business process to identify opportunities that can aid strategy.Understand the client services and personas, their common and separate needs to advise the UK product manager on their roadmap.Understand the reporting and KPIs relating to digital strategy and how to achieve them.Work with key stakeholders, such as product management, continuous improvement and IT to help to deliver the roadmap including new digitally enabled products and services and the digitisation of existing services as appropriate.Be an advocate for change to digital enablement both internally and externally.Collaborate with the Marketing Team to position Azets - internally and externally - as a market leader of digitally enabled client services.Work with the Service line heads and service line technology leads to strategically manage key 3rd party software relationships that underpin our digital client service. Identify synergies to the digital strategy and tilt where needed.Take ownership of the external service accounting software including the commercial business case, pricing and ROI which aid the digital strategy at regional and global, working with the product manager for client integration.Be a key player in digital change such as new products and services directly to market with an aim for rapid growth.Participate in 'build/buy/acquire' decisions to further enhance the Azets digital offering in a commercially astute manner.Key accountabilitiesThe challenge:Understand the different third party digital supplier relationships and how these can benefit our client service offering. Work with the Cozone product manager to identify improvements to the offering with these third party relationships and what will bring the biggest ROIDesired outcome:Increase usage in Cozone, create a digital journey from lead to upsell and cross sell with clients. Working with stakeholders to find the best fit.Engage the business to use these digital products and provide insightful feedback from their clients.Qualification or experience in successful development and market launch of digitally enabled services and productsExceptional organisational skills, with superior oral & written communicationFlexible attitude and willing to perform varying duties depending on the shifting needs of the company and its staff membersExperience with matrix organisationsConfidence in own capability, but open-minded enough to welcome and evaluate feedback from all levels of the organisationExperience of working within a relevant industry business would be a distinct advantage but is not essential.Extensive experience within a tech-enabled professional services business would be preferred but is not essential.Key Competencies for Success:Communication and Influencing SkillsAbility to act as a credible representative of the Company at all levels with the ability to communicate and deliver the digital strategyHigh level of emotional intelligence, with the ability to gather information accurately, influence effectively and negotiate to achieve the best possible resultsSelf-sufficient, able to quickly establish productive working arrangementsIncisive leader with professional stature and sound judgement; must have the credibility, intellectual and operational grip to gain immediate respect with the leadership team and shareholdersBe able to react well to high pressured, occasionally emotional situations. Passion for and commitment to successCollaborationStrong team orientation, finding it easy to establish rapport and build lasting relationshipsActive engagement with the broader business, at all levelsAbility to build trust and momentum with the team and colleagues, displaying a shared sense of purposeSound business judgment with the ability to make logical decisions quickly and effectivelyExceptional analytical skills and effectively leverages data to inform opinions and solve problemsIs willing to roll up sleeves as needed

Lead and manage all HR operations within the HR Operations department, including a team of 5.Ensure efficient utilisation and continuous improvement of HR systems, especially Workday.Develop and implement HR policies and procedures in line with company objectives.Lead HR projects aimed at enhancing efficiency and employee experience.Coordinate with other departments to ensure seamless HR service delivery.Monitor and report on HR metrics to aid strategic decision making.Ensure compliance with all relevant HR laws and regulations.Manage and develop the HR operations team to ensure high performance.The successful HR Operations Manager will ideally have:A degree (or equivalent) in Human Resources Management or a related field.Previous experience in a similar HR operations / Shared Services role within the Financial Services industry.Substantial and demonstrable team leadership experience.Experience in managing HR systems, especially Workday. (Ideally at super-user level, advanced level essential)A strong understanding of HR laws and regulations.Excellent leadership and team management skills.Strong project management skills.

The successful Warehouse Team Manager - Night Shift will have the following duties and responsibilitiesLead and manage a team to achieve operational goals in the logistics departmentMonitor and evaluate team performance, providing feedback and guidanceEnsure smooth workflow and high-quality service deliveryManage resources efficiently and effectively to meet the department's targetsDevelop and maintain positive relationships with stakeholdersImplement and adhere to company policies and proceduresResolve any potential issues or conflicts within the teamParticipate in strategic planning and decision-makingA successful Warehouse Team Manager Night Shift should have:Proven experience in managing teams in a logistics or distribution settingExcellent leadership and interpersonal skillsStrong problem-solving and decision-making abilitiesKnowledge of logistics operations and retail industry trendsProficiency in using relevant software and applicationsable to commit to the required shift pattern - 10pm - 6am on a 5 out of 7 dayscommutable distance to the site in Bedford

The successful Warehouse Team Manager - PM shift will have the following duties and responsibilitiesLead and manage a team to achieve operational goals in the logistics departmentMonitor and evaluate team performance, providing feedback and guidanceEnsure smooth work flow and high-quality service deliveryManage resources efficiently and effectively to meet the department's targetsDevelop and maintain positive relationships with stakeholdersImplement and adhere to company policies and proceduresResolve any potential issues or conflicts within the teamParticipate in strategic planning and decision-makingA successful Warehouse Team Manager - PM shift should have:Proven experience in managing teams in a logistics or distribution settingExcellent leadership and interpersonal skillsStrong problem-solving and decision-making abilitiesKnowledge of logistics operations and retail industry trendsProficiency in using relevant software and applicationsable to commit to the required shift pattern - 2pm - 10pm on a 5 out of 7 dayscommutable distance to the site in Bedford

Reporting into the Group People Director, and being the de facto HR #2, you will lead a multi-stream HR function of;People partneringPeople advisoryPeople servicesPeople systems and dataDiversity, equity, inclusion & belongingAll of which will be supported by additional centres of excellence in talent acquisition, talent & OD, total reward. The entire People function supports approx. 4,000 people in the UK.Although leading the partnering team from strategic level, your key focus of attention will be to lead and develop a more finely tuned HR operations function in the short to medium term, to develop stronger foundations to support the partnering stream in delivering more commercial initiatives at a further strategic level.The business has grown recently through M&A, and the is looking to develop stronger prowess for integration (structurally and culturally), and they see that being underpinned by a strong People operations function.The foundations are considered 'solid', and the Group People Director defines this role as being a strategic lead for gap analysis, conceptualisation for change, whilst working with senior stakeholders and the partnering team to defining how the function elevates and supports further infrastructural and cultural change - think policy, process, automation, through to change management, operational excellence, integration and belonging.Focus on the overall mandate is to create a great place to work, one that engages with customers and grows market share, but ultimately creates opportunities for people to realise their potential and bring their authentic selves to work - as they understand that their people are their product.You will be based in a regional office, and be required to travel accordingly to the business to collaborate with your team and key stakeholders - our customers sees a healthy hybrid style of 3 days in an office environment with two days from home.To be considered for this Head of People Operations & Services role, you will have proven experience within a strategic capacity, which has supported businesses / organisations to achieve their strategic goals.You'll have a toolkit in all thing's HR partnering, HR services, employee relations, systems and data.You will ideally have demonstrable experience and a passion for all things diversity, equity, inclusion & belonging.We see the individual likely to have done one of two scenarios;Progressed from a HR operations and services background into strategic partneringProgressed from a strategic partnering background into leading a HR operations and services functionA keen understanding of People technology is also important - as our customer is an organisation that makes data & insight led decisions, so being able to decipher and use data to design and shape strategy and projects is key.We're seeking a leader who drives an agenda in the wider organisation, but equally within their own team, so someone with the passion for coaching, developing and leading a team from the front is 'what good looks like'.