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Overview of salaries statistics of the profession "Customer Support Administrator in UK"

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Overview of salaries statistics of the profession "Customer Support Administrator in UK"

33 000 £ Average monthly salary

Average salary in the last 12 months: "Customer Support Administrator in UK"

Currency: GBP USD Year: 2024
The bar chart shows the change in the level of average salary of the profession Customer Support Administrator in UK.

Distribution of vacancy "Customer Support Administrator" by regions UK

Currency: GBP
As you can see on the diagramm in UK the most numerous number of vacancies of Customer Support Administrator Job are opened in . In the second place is Scotland, In the third is Wales.

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Administrator/ Helpdesk/ Data Input/ Payroll
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Administrator
Axis Europe, Stratford
Job Details Ref-22544 Location Stratford Contract Type Full-Time Permanent Closing Date 10/11/2023 Role We have an opportunity for a Administrator to join our team in Stratford. The primary responsibility of this role is working as part of a close knit, long serving, team in a call centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents. Key Tasks / Activities / Responsibilities Providing customer service to residents and customer. Using company systems to process orders adequately in order to invoice clients. Updating systems with all resident interaction. Processing supervisory or trade reports to determine action required to resolve repairs. Resolution of minor complaints at call level Maintain logs and monitor variation request. Maintain and action emails from contract mailboxes. Answering payment queries of both subcontract and client. Scanning and copying of files as required for contract delivery. Arranging appointments for residents with trades people in a cost effective and organised manner. Dealing with queries from residents. Rescheduling appointments using planning tools. Logging current jobs onto our job management system/database. Working with Supervisors and trades people to organise and schedule work. Updating and changing information as the job changes. Ordering equipment needed for the job. The key person communicating between the resident and maintenance worker. Keeping all activity logged and up-to-date in an accurate manner. Liaising with staff at customer sites keeping them up to date with progress information. Follow the company’s policies and procedures at all times. Cooperate with colleagues from other departments in a timely manner if and when necessary. Provide information to your line manager in a timely manner when requested to do so. Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance. Key Knowledge IT Literate Customer Service Maintenance sector terminology KPIs Key Skills Excellent Telephone Manner Customer Service focused. Excellent Communication skills Ability to identify problems. Ability to identify customers’ needs. Willing to go the extra mile to deal with a difficult situation. Ability to prioritise issues. Ability to meet tight deadlines. Ability to work under pressure. Attention to detail. Team player Key Experience Previous experience in a similar role Other Key Information Based in Stratford, London 35 hours per week, 8am – 4pm Training provided. Career prospects. Benefits 22 days annual leave which increases with length of service Pension Perkbox rewards Long service rewards Volunteering days About Us Axis has experienced continual growth since it’s establishment in 1986, we’re not aiming to be the biggest service provider, however we do intend to be the best. We work with some of the UK’s largest building owners, landlords, facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors. We are a value led business, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. We are proud to be an equal opportunity workplace and embrace diversity above all.
Student Support Administrator
Bright Advertising for Cambridge Education Group, London
Student Support AdministratorWho are we looking for?We are looking for a new enthusiastic Student Support Administrator to join a fast-paced and dynamic environment at our ONCAMPUS London (Birkbeck) centre!Our Student Support Administrators deliver outstanding support and service to our ONCAMPUS students in the centre, being the first and key point of contract for student enquiries. They are responsible for day to day enquiry handling for the Centres students.The Student Support Administrator will act as a referral point to provide students with support, guidance, information and impartial advice. The post holder will work collaboratively with the Student Services Team to ensure high quality delivery of administrative and support services to stakeholders, both internally and externally. General administrative support, as required, will be part of the role and workloads will vary at different points in the academic cycle.This is a great entry-level opportunity for those that are seeking a new career in Further and/or Higher Education! Join us if you have an interest in supporting students and improving our student experience during their time at ONCAMPUS London (Birkbeck).The role is on a full-time, permanent basis with the location in London, United Kingdom. Please note that this is a student-facing role and the post-holder will be required to be in the centre most of the week.Please note that interviews for shortlisted candidates and any potential job offers may be in place before the application end date. We recommend that, if interested in any of the roles, you apply as soon as possible.Key responsibilities:· Ensuring student details are up to date on ONCAMPUS systems and assisting the Student Services Team as required.· Recording and monitoring student welfare and/or attendance concerns and assisting students as appropriate.· Supporting the wider team in the preparation for and during induction weeks for new students throughout the academic year.· Ensuring that the centre gives a good impression, ensuring reception, meeting rooms and communal areas are tidy and that posters and notice boards are kept up to date.· Providing a warm and professional greeting to all visitors to the Centre, with a positive manner and providing refreshments for visitors when required, whilst following all relevant procedures.· Providing a warm and professional greeting to all visitors to the Centre, with a positive manner and providing refreshments for visitors when required, whilst following all relevant procedures.About you and your experience:· Worked in a front of house or customer service position (Essential)· Excellent customer service skills (Essential)· Excellent communication skills (Essential)· Strong MS Office/IT skills (Essential)· Ability to manage workload and prioritise tasks effectively to achieve targets (Essential)· Attention to detail and accuracy skills (Essential)· Good problem-solving skills (Essential)Why will you love working here?Working with our ONCAMPUS team, you will have the opportunity to work with a team who have a shared focus of collaborating and improve the lives of learners. You will have the best of both worlds, the opportunity to grow personally whilst helping students develop.Join a global education organisation that is respected for its successes and provides a friendly and supportive work environment to its diverse range of colleagues. Cambridge Education Group’s flexible and fast-paced experts help learners around the world to Achieve More.What does ONCAMPUS do?ONCAMPUS teach pre-university programmes with opportunity for guaranteed progression to a wide range of undergraduate and Master’s degrees at leading universities in the UK, USA and mainland Europe. Since 2008, ONCAMPUS has helped thousands of students progress to their chosen university. ONCAMPUS is part of Cambridge Education Group a global company with its headquarters in Cambridge, UK.Benefits· Private Medical Insurance· Life Assurance cover· Perkbox (includes hundreds of discounts)· Salary sacrifice car leasing Scheme from Tusker· Salary sacrifice Cycle to Work scheme· Salary sacrifice Technology Purchasing Scheme· Employee Assistance Program (EAP) – giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions· Discounted rates on Master’s degrees with CEG Digital Partner Universities (25% off)· Social committee – who organise fun events across the CompanyPension – Royal London salary sacrifice pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions.Holiday – Enhanced holiday of 25 days plus U.K bank Holidays.Job Types: Permanent, Full-timeSalary: £24,225.00-£28,417.00 per yearSchedule: Monday to FridayAbility to commute/relocate: London, Greater London: reliably commute or plan to relocate before starting work (required)Work Location: In person
Administrator / Receptionist
Bupa, London
Administrator / Receptionist Bupa, West End Health and Dental Centre, London, W1W 8HR Permanent, Part Time, 16 hours per week - Weekends (clinic opening hours are between 7am- 6pm) and Evenings (4pm-8pm). Salary range £24,500 pro rata + fantastic benefits Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. Role Overview We’re looking for Administrator / Receptionist to join our team at our West End clinic right in the heart of London. As a Receptionist, you’ll be the backbone of the clinic, turning your hand to a bit of everything to support the smooth operation of the Centre. If you’re an experienced Front of House Administrator with a strong focus and drive for world class customer service, then we’re keen to hear from you. As an Administrator/Receptionist you’ll be the face of Bupa, and you’ll play a key role in making our customers visit to the Centre that bit more comfortable. It’s not all front of house though, you’ll also support with the back-office admin, ensuring they continue to receive a great service after leaving the clinic. It can be demanding at times, but with the support of your colleagues and your team leader you’ll be able to leave at the end of the day knowing you’ve made a difference to each and every one of our customers. What you’ll do: Work on reception, greeting customers and helping make their appointment as smooth and friendly as possible Support our clinical staff with preparation of client files and scanning documents, giving them the time to dedicate to their patients Perform day to day admin to assist with the operation of the site such as post, answering calls, emails, managing card transactions, invoices and delivery notes Liaise with clinical colleagues to ensure that client reports and correspondence are issued within required timeframes Ensure our facilities are well presented and provide a welcoming environment, resolving or escalating any issues when required What you’ll bring: Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role as a Receptionist Experience working as a dental receptionist would be preferred, but not essential Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease Great time management and flexibility, you’ll need to switch tasks and support where needed throughout your shift Excellent attention to detail, you’ll be doing a lot of administration, so you’ll need to have solid computing skills and an understanding of the various Microsoft office packages Why Bupa? We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As an Administrator / Receptionist you’ll be eligible for: 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Annual performance-based bonus Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts Diversity and Inclusion Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them. Whether you’ve found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn’t where you've been. This is where you're going. This is what we have belief in. Time Type: Part time Job Area:
Customer Service Admin Support A1
Oracle, London
At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being. Support Services is a team dedicated to ensuring the optimal performance of Cerner Millennium applications through 24x7x365 proactive monitoring, management and quick problem resolution. The Support Services team stands ready to provide direct and continuous support for the day-to-day operational management of Cerner applications. As a Change Implementation Analyst (Customer Service Admin Support) in our Support Services team, you will be primarily responsible for following configuration work plans to configure solution functionality and components in production and non-production environments. You will gather requirements and determine scope of work to estimate delivery effort and delivery timeframes and apply change management processes throughout service request life cycle. In this role you will troubleshoot and validate configurations to ensure successful implementation in client domains and communicate effectively to clients and internal stakeholders. Change Implementation Analysts evaluate the impact of changes within the client environments and, with support, make recommendations in accordance with Cerner standards. You will also identify potential integration points and cross-solution builds. What we’ll offer A competitive salary with exciting benefits Flexible and remote working so you can do your best work Learning and development opportunities to advance your career An Employee Assistance Program to support your mental health Employee resource groups that champion our diverse communities Core benefits such as medical, life insurance, and access to retirement planning An inclusive culture that celebrates what makes you unique An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. * Which includes being a United States Affirmative Action Employer Basic Qualifications: Bachelor’s degree in Business, Management, Marketing, Finance, Mathematics, Sciences, Health Care Administration, Communications or related field, or 4 years equivalent relevant work experience Preferred Experience: At least 1 year of Customer Service Work Experience Expectations: Willing to work on a flexible schedule as needed Basic Qualifications: Bachelor’s degree in Business, Management, Marketing, Finance, Mathematics, Sciences, Health Care Administration, Communications or related field, or 4 years equivalent relevant work experience Preferred Experience: At least 1 year of Customer Service Work Experience Expectations: Willing to work on a flexible schedule as needed
Administrator - GPimhs/MHICS (Trust Wide)
Surrey and Borders Partnership NHS Foundation Trust, Leatherhead KT
General Practice Integrated Mental Health Services (GPimhs) and Mental Health Integrated Community Services (MHICS) comprise of small teams based across several GP Practices and are aimed at addressing the needs of adults who frequently attend their GP with serious/significant mental health needs that are not being met elsewhere. We have already successfully mobilised new services in a number of Primary Care Networks (PCNs- which are partnerships of GP Practices) across Surrey Heartlands and Frimley South. This is an exciting opportunity for an enthusiastic Administrator to join the GPimhs and MHICS Service. The post holder will be a part of Team of floating Administrators covering the long term leaves and absences of Administrators from any of the GPimhs and MHICS Teams in Surrey Heartlands and Frimley South. The current Vacancy is aFull-Time (37.5 Hrs, 9am-5pm, Mon-Fri) role, Fixed Term (1 Year),working from nearby SABP Hub/s or Remote Working from Home (virtually). The successful candidate will take a key role in developing and shaping a major new and transformative approach in providing mental health care within the community. The role is suitable for someone who is able to co-ordinate work effectively and provide support, motivation and guidance to other team members and passionate about providing excellent customer service. Please check the job description & person specification document for more information on the requirements for this job. Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire. We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers. Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby. Please note that we reserve the right to close posts as soon as sufficient applications are received. Working from home contracts do not attract high cost area payments. We look forward to receiving your application! Please check the job description & person specification document for more information on the requirements for this job.
Customer Service Admin Support A1
Oracle, London
At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being. Support Services is a team dedicated to ensuring the optimal performance of Cerner Millennium applications through 24x7x365 proactive monitoring, management and quick problem resolution. The Support Services team stands ready to provide direct and continuous support for the day-to-day operational management of Cerner applications. As a Change Implementation Analyst (Customer Service Admin Support) in our Support Services team, you will be primarily responsible for following configuration work plans to configure solution functionality and components in production and non-production environments. You will gather requirements and determine scope of work to estimate delivery effort and delivery timeframes and apply change management processes throughout service request life cycle. In this role you will troubleshoot and validate configurations to ensure successful implementation in client domains and communicate effectively to clients and internal stakeholders. Change Implementation Analysts evaluate the impact of changes within the client environments and, with support, make recommendations in accordance with Cerner standards. You will also identify potential integration points and cross-solution builds. What we’ll offer A competitive salary with exciting benefits Flexible and remote working so you can do your best work Learning and development opportunities to advance your career An Employee Assistance Program to support your mental health Employee resource groups that champion our diverse communities Core benefits such as medical, life insurance, and access to retirement planning An inclusive culture that celebrates what makes you unique Basic Qualifications: Bachelor’s degree in Business, Management, Marketing, Finance, Mathematics, Sciences, Health Care Administration, Communications or related field, or 4 years equivalent relevant work experience Preferred Experience: At least 1 year of Customer Service Work Experience Expectations: Willing to work on a flexible schedule as needed
Administrator
University of Hertfordshire, Hatfield
Post Title: Administrator SBU/Department: Academic Registry FTE: 1.0fte (working 37 hours per week if full-time) Various full-time and part-time contracts available Duration of Contract: Permanent and Fixed Term contracts available Salary: UH5 £26,642 to £29,762 pa full-time (pro rata for part-time), depending on skills and experience Annual Leave: 25 days pro rata plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year Location: College Lane Campus, Hatfield Academic Registry is one of the University’s largest Strategic Business Units and supports the business and its administration through a number of dedicated teams, who provide an expert central service supporting students throughout their journey from enquiry to award. Working closely with the Schools of Study we also offer a point of contact for external agencies and the management information needed for business planning and development. As our service expands and grows, we have some exciting new opportunities for administrators in the Innovation Hub team. Whilst we are primarily based on campus in Hatfield, most teams in Academic Registry operate hybrid working arrangements. This allows staff the option to work from home (in the UK) on a regular basis if they wish to after a period of training in the office. We also welcome applicants who would prefer to work part-time. See more about Academic Registry at https://www.herts.ac.uk/staff/careers-at-herts/our-schools-and-departments/academic-registry Main duties and responsibilities As a Student Records Administrator or a Programme Academic Quality Administrator, you will be undertaking a range of administrative duties supporting specialist functions within our Hub. You will be proactive and flexible in your approach and be able to provide excellent customer service. You will acquire expertise in your areas of specialism and provide advice and support to colleagues, students and your managers, including the preparation of data and reports, note-taking at meetings, data capture, data entry and the accurate management of records which are subject to audit. You will work as part of a central team and will have a range of contacts from within and outside of the Innovation Hub. In addition, there will be the opportunity to assist at key University events throughout the year. Skills and experience required Ideally, you will have some previous administrative experience, however, it is essential to have good numerate, literate and IT skills, particularly using MS Office packages, databases and web-based communication platforms such as MS Teams and Zoom. You will have a methodical approach and be able to manage a varied workload to tight deadlines whilst recognising and respecting the confidential nature of the data you handle. You will be comfortable working in a team, but able to demonstrate initiative and work with limited supervision, whilst having a can-do attitude and a commitment to continuous improvement. Attention to detail is a key requirement to the post. Qualifications required You will hold A-levels or equivalent or have proven professional work experience in a similar area of work. Even if your background isn’t in administration, but you have good customer service skills and an eye for administrative detail, we’d love to hear from you. You’ll be asked to confirm your Right to Work in the UK if you are invited to interview, as we regret, we cannot offer sponsorship for visas for these posts. We are a committed equal opportunities employer, and we particularly encourage applications from men and BAME candidates to reflect our diverse student cohort and under-representation where it exists. Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification. Contact Details/Informal Enquiries: Julie Wendell, Deputy Head of Student Administration, [email protected] Closing Date: 26 October 2023 Interview Date: To Be Confirmed Reference Number: 054935 Date advert placed: 12 October 2023 Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts Apply online at https://www.jobs.herts.ac.uk/go/054935