Overview of salaries statistics of the profession "1st Line Support Technician in UK"

Are you looking for an IT Technician job based in Iver, Buckinghamshire? An exciting job opportunity has arisen for an IT Technician to join this exciting and growing design and manufacturing company who are world leaders in their field. The responsibilities of the IT Technician, based in Iver, Buckinghamshire will include: Provide 1st line support to over 30 members of staff Assist IT manager with day-to-day system tasks Be able to perform basic administrator activities on Backup systems, Anti-Virus and security systems. Become an advanced user of Office 365 and other Microsoft applications, such as CRM, to offer advice to staff in their day to day use of these applications Help build and setup PCs for R&D, tech support and trade show purposes. The skills/experience the IT Technician will have: 1-2 years' experience within a similar role Able to manage multiple tasks in parallel Knowledge or experience of Citrix would be beneficial Good computer literacy. Use of Excel and Word an advantage. My client offers great benefits such as commission, car allowance, quarterly bonus, pension, health cash plan, share scheme and remote working options. APPLY NOW for the IT Technician job based in Iver, Buckinghamshire, please send your CV to [email protected] or call Lewis Phillips for more information on 01582 878880.

Essex Posted 7 days ago Website DP Systems Level 3 Information Communication Technician Company: DP Systems Full Address: 85 Longbridge Rd, Barking IG11 8TB (soon to be 134 Church Hill, Loughton, Essex IG10 1LH) Weekly Hours Worked: Monday – Friday 9am-6pm Salary: £10,982.40 – £13,500 Per Annum Please contact Jack on [email protected] or call 0113 3500 333 About the company: DP Systems have been operating for 30 years and have an average client retention of 97%. Our business is centred around each of our customers providing them with seamless IT Support and Managed Services. As our customers get larger and our customer base increases, we are looking to key team members to help drive the business forward. We offer a work hard, play hard environment and a friendly, close-knit team. Our accelerating growth means we are now renovating our brand-new bigger office in Loughton. Brief job description: Estio Training have an exciting new opportunity for an IT Support Apprentice with DP Systems, an IT Company based in Barking Essex but soon to be relocating to Loughton, Essex. Job Description: DP Systems are looking to hire an IT Support Apprentice to assist the support team with remote support, configuration of hardware, administration of software and assisting with logging and monitoring issues on the ticketing system. The role will include both IT based work and customer-facing work when issues are raised. Your duties and responsibilities in this role will consist of: To work as part of the support team, providing telephone and remote support to our varied customer base. To build, configure and install computers/laptops & peripherals including tablet/mobile devices as required. To administer active directory, Office365 and various antivirus console systems. To monitor, configure internet routers and firewalls. Liaise with third party suppliers where necessary, logging tickets as required and acting as a central point of contact. Ticketing, monitoring, and tracking Incidents, requests, or problems, escalating where necessary to 2nd line and 3rd line. Provide clear, professional customer service & support to customers on the phone and remotely. Manage supplier and customer deliveries via couriers. Maintain in house stock room, deliveries, stock control. Maintain in house workshop, keeping place tidy, organised, and efficient. Qualifications: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths) Skills Required: An avid and detailed interest in IT and computing from school or college. Hands on experience with Windows 7 Pro, Windows 10 and Windows Server (ideally) Hands on experience in both using and installing Microsoft Office and other programs. Hands on experience Active Directory, Local Users and Profiles. Understanding of how to use a Windows computer, copying, pasting, installing. programs and configuration of devices such as printers, scanners, cameras. Understanding of TCP/IP networking, routers, and IP switches. Hands on experience of Android devices and iOS devices (phones and tablets). Good experience with Chrome, Internet Explorer web browsers. Ability to install/upgrade components in desktop/laptops, knowledge of hard drives, memory, processors, and graphics cards. Highly motivated, flexible, and committed attitude toward service delivery. Drive, energy, and initiative. Willingness to learn and develop your technology skills. Personal qualities: Confident communicator on the phone and on email (imperative). Strong interpersonal skills. Punctual, presentable, smart & confident. Ability to prioritise and organise own workload to ensure that deadlines are adhered too. Ability to liaise with colleagues when appropriate. Ability to develop and sustain professional relationships with third parties. Ability to construct effective written communications, including letters and reports and emails. Willing to step up and work to the ethos of the company, representing the company. Future prospects: The role offers a permanent role upon completion of the apprenticeship depending on performance. Training to be provided: Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to: Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance Maintain regulatory, legal and professional standards. Support the information systems needs for your business. To apply for this job email your details to [email protected].

The Role: The EU Service Desk provides support service to customers and forms part of ION's global support team. The desk is responsible for providing both on-site and remote support to users and trading support personnel, maintaining a strong relationship with clients as well as developing a deep understanding of client systems and business practices. Key Responsibilities Receives all client raised incidents and enters on the internal call logging system Analyses each call, using business acumen to identify the nature of the incident and action appropriately Deals with calls immediately, either independently or by passing to the appropriate team to ensure optimum resolution Works to improve knowledge and skills to increase 1st line resolution within the service desk Attends client site to assist with issue resolution and increase business knowledge where requested Develops strong working relationships with other departments to assist with the delivery of our service to clients Adheres to "best practice" and department procedures for client communications, incident progression and investigation Participates in the team shift patterns and assists with weekend work and out of hours escalation when required Required Skills, Qualifications and Experience Hold an IT, numerate or business related Degree or equivalent experience Minimum 0-2 years of experience Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure Ability to read and understand code in one or more of the following: C++, TCL, UNIX Scripting Service desk analysts need to be dynamic, resilient, objective, delivering rapid and accurate solutions to the incidents raised by customers Excellent written and verbal communication skills A confident and professional manner Able to manage own time and a changing workload Co-operative approach to working with team members and other departments Able to view situations from a customer perspective and act accordingly A strong desire to develop a deep understanding of financial markets and business flows and Fidessa's functionality Working knowledge of networks and network infrastructure is desirable About us We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe. Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision. ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

Senitor https://www.senitor.com/ IT Support Technician - Hardware/Troubleshooting - N12 - £24-28K Microsoft 365/Azure AD, Windows, MAC OS, Linux, Microsoft 2016/2019/365, POP/IMAP* You will be joining a long-established computer support MSP being responsible for providing a high level of technical support focusing on hardware repairs. You will be working in a repair centre environment, dealing with customers face to face, over the telephone or on-site. ***MSP Experience highly desirable*** Suitable candidates should show some of the following: ***PC & Laptop hardware fault finding & repairs (Troubleshooting) ***Apple Mac devices and desktop/laptop fault finding & repairs. ***Software & Operating Systems support & installations, Windows, MAC OS, Linux etc.. ***2+ years ICT Helpdesk support experience ***Knowledge of and ability to support our core technology services below. ***Good knowledge of networking (routers, switches, WLAN, WAN access). ***Ability to support Windows Server and Desktop clients. ***Experience with Microsoft Office 365 (to include Admin Centre, Azure AD, Intune, email, SharePoint, OneDrive, and Teams) *** Malware removal, Firewalls, Security. Desirable: **Experience working for a Managed / Hosting Service Provider **Microsoft Certifications APPLY NOW for consideration and a chance at interviewing next week. IT Support Technician - Hardware/Troubleshooting - MSP - N12 - £24-28K For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.

IT Support Engineer – Central London, Hybrid - £33,000 A highly successful, global business are looking for a personable Desktop Support Engineer t to join their established IT team on a 12 month FTC. This role will be primarily focused on providing 1st and 2nd Line IT support to 300 internal users globally. Please note- this role offers hybrid working and there is a chance it may go permanent. As the IT Support Engineer you will work with Desktop and Infrastructure support teams to field requests and provide IT support remotely and in person. You will record and manage incidents within the service desk ticketing system and deliver effective troubleshooting within agreed service levels. You will also help to manage all end user devices deployed at home or in the office. The ideal candidate will be customer focused with great communication skills. You will be familiar with ITIL processes and have experience supporting a Windows environment. Exposure to the following technologies would be beneficial: Active Directory Office 365 Microsoft InTune TCP/IP, DHCP and DNS Citrix The salary on offer for this role is up to £33,000 plus great benefits.

We have an urgent requirement for a number of Desktop Engineers to support users as part and executive support service in the financial sector. The role will be onsite everyday in the Canary Wharf office and is Inside IR35. Responsibilities: Provide 1st and 2nd line support to an executive user base. Be flexible to provide support both remotely and deskside. Provide first class customer service. Work independently to troubleshoot problems. Be proactive, in terms of supporting users and professional development. Required Experience: Strong 2nd line end user support experience, windows key but any Mac would be great. Experience supporting collaboration tools such as Zoom and Teams. Experience working with VIPs, and the ability to demonstrate first class customer service. Experience in financial services. Knowledge of financial applications (Desirable) Experience of supporting trading floors (Desirable) Please note, due to the high volume applicants expected, if you are interested in the role, please apply and you will receive a response within 3 working days – we kindly request you wait until this SLA has been met, and then after this feel free to follow up. This will allow us to consider applications fairly and in line with our internal standards, thank you.

London Posted 3 weeks ago HelpDesk Heroes Level 3 Information Communications Technician Company: HelpDesk Heroes Full Address: 1 Long Lane, London, SE1 4PG. Weekly Hours Worked: Monday to Friday 9am to 5pm. Salary: £16,000 to £23,000 dependent on experience. The role requires visiting clients 4 times a week, 1 day can be from home. Salary to be reviewed in 3 months and a weekly/monthly travel card. Please contact Ava on [email protected] or call 0203 8342872 About the company: HelpDesk Heroes are a team of experienced technical specialists delivering professional, proactive and bespoke IT support to various industries and sectors. As part of our ongoing growth strategy, we have opened up the opportunity to expand our support team with a Technical Support Specialist. This is a great opportunity for a driven, motivated and IT passionate individual to join an international support team working in multiple sectors. Brief job description: Estio Training have an exciting new opportunity for a Technical Support Specialist Apprentice with HelpDesk Heroes an IT Support Company based in Central London. Job Description: Candidates for this role must be comfortable dealing with people, both face-to-face and remotely using telephone and video/screen sharing. Given the nature of our business at HDH, we are looking for an enthusiastic fast learner who has the ambition to develop their IT skills within many different areas. As a Technical Support Specialist, you’ll learn how to provide technical support via an IT helpdesk portal, in person, email and over the phone. Your duties and responsibilities in this role will consist of: 1st Line IT Support and escalation. Tracking and routing problems and requests. Client management both face to face and via email and phone. Troubleshooting, configuring and assisting with various software packages for Windows, macOS and Linux. Assisting our remote specialists with hands-on tasks for local networks. Assisting with project planning and delivery. Assisting with new client acquisition and on-boarding. Qualifications: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths) Skills Required: Good knowledge of technical IT. Experience with troubleshooting and resolving technical issues. Knowledge of setting up IT telephony equipment, including peripherals. Ability to communicate clearly and effectively with customers. Comfortable with all forms of communication verbal/written/face-to-face. Personal qualities: To maintain a high degree of customer service for all support queries and adhere to all service management principles. To take ownership of user problems and be proactive when dealing with user issues. The ability to work on one’s own initiative as well as part of a team to resolve all client’s issues to the highest of standards. Clear and strong on the phone. Hard working. Driven/hungry to succeed. Must demonstrate a ‘can do attitude’. Quick/keen learner who is committed to both work and learning. Reliable/honest. Good team player. Future prospects: The role offers long term security and the opportunity to progress into a permanent position. Training to be provided: Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to: Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance Maintain regulatory, legal and professional standards. Support the information systems needs for your business. To apply for this job email your details to [email protected].

IT Support Engineer College location: East Surrey College (Redhill) Salary: £25,000 per annum Hours: Full time (37 hours/week) 08:45-17:00 Monday - Friday We are currently seeking to appoint an enthusiastic IT Support Engineer to join our busy and fast paced IT Department. In this exciting role you will be working within the East Surrey College and John Ruskin College in house IT team. You will be Involved in the day-to-day support of the College’s IT infrastructure at a 1st/ 2nd line level. This will include but not limited to server and desktop operating systems, physical & virtual infrastructure, Storage, IT hardware, networks and, data back-ups and disaster recovery. Working closely with the Head of Department, Technicians and rest of the IT team you will offer first line, technical and software support for all IT related queries, relating to hardware, software, telephony and business systems. You will resolve issues raised by internal team members and maintain an accurate history via the corporate Service Desk system, provide technical and administrative support and solutions, follow documented control processes, as well as allocate and escalate enquiries as necessary if no immediate resolution is possible. The successful candidate must have: High level of knowledge of web-based technologies MCSE qualification or equivalent ITIL Practitioner Capability to create IT policies, information security standards and procedures Maths & English GCSE / Level 2 equivalent If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments. Closing Date: Monday 4th December 2023* Applications will however be shortlisted on a rolling basis and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. As much as we would love to respond to all applicants, due to the sheer volume of applications we receive we are unable to respond to all unsuccessful candidates. If you have not heard from us within 14 days of sending your CV, unfortunately you have not been selected for the position.

IT Technician Location London Job type: Temporary Salary: £40000.0 Contact name: Felicity Handley Contact email: [email protected] Job ref: 6319 Published: about 1 month ago Calling all IT Technicians - We have an exciting opportunity for you! We are looking for an IT Technician to join our clients IT Team on a 9 month FTC, you'll work within their Service Desk team, providing essential 1st and 2nd line ICT support to ensure that all support expectations are not just met but exceeded. Key Duties of the IT Technician: Ownership of stock checks and coordination with the team to ensure the appropriate amount of kit is available. Overseeing meeting room checks and assisting with external AV setups. Providing local IT support at the London office, alongside remote support for other offices. Diagnosing and troubleshooting incidents. General support and maintenance of laptops and mobile devices. Office 365 administration. User account and domain management. Software and hardware inventory management. Assisting the IT department with various projects. Management and support of printers, photocopiers, and Audio-Visual equipment. Developing and enhancing the corporate IT Knowledge Base. Maintaining assets in the CMDB system. Requirements if the IT Technician: Full-time presence in the office (5 days a week). Proven experience in a similar technical IT role. Proficiency with Windows 10 desktop platforms. Office 365 administration and full Office Suite proficiency. Proficiency with Microsoft Active Directory. Experience in troubleshooting software and hardware issues. Proficiency in Intune administration. Knowledge of IT Service Management tools. Strong problem-solving skills and the ability to work well under pressure. Excellent communication skills and an understanding of users' IT concerns. The ability to form strong working relationships and a logical approach to problem-solving. If you meet these qualifications and are eager to join our dynamic IT team, we encourage you to apply for the IT Technician. We look forward to welcoming an individual who shares our passion for IT excellence.

As the first point of contact for technical support queries within a leading London estate agent, you will work with a variety of users to resolve or escalate their technical issues in a prompt and professional manner.Works with: All functionsLocation: Hanworth/HammersmithHours: Monday-Friday 8.30am-5.30pmSalary: £22,000-£26,000 DOEResponsibilities: - Respond to user software or hardware queries via email or phone. - After identifying the issue, you will talk the user through the required steps to resolve it or escalate to the relevant team as and when necessary. - Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. - Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team. - Maintain a strong customer focus at all times. - Work with the team to help diagnose and resolve any issues. - Escalate any complex problems to senior colleagues.Requirements: - Experience with Microsoft Windows preferred. - Strong work ethic and ability to work in a dynamic work environment. - Ability to multitask and prioritise in a fast-paced environment. - Previous service desk or 1st Line Support experience desirable.Job Type: Full-timeSalary: £22,000.00-£26,000.00 per year

London Posted 3 days ago Website Wilson Wright Level 3 Information Communication Technician Company: Wilson Wright Full Address: 5 Fleet Place, London, EC4M 7RD, United Kingdom Weekly Hours Worked: Monday-Friday, 35-hour week (Shift pattern – 8am to 4pm, 9am to 5pm or 10am 6pm during busy periods) Salary: £20,000 Per Annum Please contact Ami on [email protected] or call 0113 3500 333 About the company: Wilson Wright has a proud heritage and as a firm of Chartered Accountants since commencing business in 1893. Over the last decade the firm has undergone a number of transformations to become the dynamic and highly respected advisory firm it is today. Great service is critical to our success and that by promoting a personal, supportive and proactive environment, we can deliver advice of the highest standard. We act for a diverse range of clients who operate in a multitude of sectors both in the UK and Internationally including, but not limited to, property, sports, entertainment and media. For more information about some of our clients and to see what sets us apart, please watch our ‘Making it Count’ video https://www.wilsonwright.com/making-it-count/ Brief job description: Estio Training have an exciting new opportunity for an IT Support Analyst Apprentice with Wilson Wright, an accounting company based in London. Job Description: This position will be to provide 1st and 2nd line IT support for staff and partners at Wilson Wright. This role will entail working as part of a team of three to deliver a high quality, responsive and efficient service desk to the firm. Working with the IT Support Analyst, the successful candidate will be the first line of contact for all support requests relating to the desktop, mobile, printer environments and line-of-business applications. They will also provide absence cover for the IT Support Analyst and support with general IT procurement/administrative tasks. Your duties and responsibilities in this role will consist of: Service Desk Work alongside IT Support Analyst and IT Manager to provide day-to-day technical expert advice and support on all hardware and software issues. Take ownership of IT issues becoming the first point of contact internally and with any external support providers. Respond & log incoming IT support calls/queries (via phone, Teams or email) onto the service desk application, and “fix on first call” over the phone/remotely if possible or escalate to other team members/third parties, as needed. Actively monitor the call logging system to ensure that all requests for support are dealt with and responded effectively and efficiently. Proactively support all IT security issues and data storage initiatives Act as the technical resource on ad-hoc projects as required. Support management of day-to-day IT tasks including review of server operating efficiencies, backups, UPS, network switches and other business critical equipment. Identifying risks, opportunities, faults, and areas for development within the company’s IT framework. Strong verbal, written and relationship skills used to interact with all levels of technical and non-technical individuals. Engage with third party suppliers and vendors to obtain required outcomes for queries. Provide support to ensure all firmwide hardware and software is up to date with relevant versions and security patches. Procurement Assist in procurement of hardware, applications and software licenses following guidelines and guidance from the IT Manager. Obtain hardware and software quotes on behalf of users and other wider IT team. Follow software purchasing guidelines and liaise with IT Support Analyst/IT Manager to ensure software is compatible with the firm’s network and IT systems. Monitor all firmwide IT hardware/software deliveries. Stock control management for key IT hardware items. Administration Maintain the IT asset register, ensuring that all assets are recorded and updated/removed when required. Maintain the IT knowledge base, ensuring documents are kept up to date and created when required. Maintain and create user documentation, training guides and be able to conduct training on key systems for new users. Assist with deployment of user devices, such as laptops, surface & mobile devices in line with BYOD policy. Provide general administrative support to the IT Support Analyst, IT Manager and Chief Information Officer. Follow agreed processes for joiners, leavers, moves, changes, and desk setups. Coordinate and help with new starter onboarding and leaver off boarding in line IT procedures/best practice guidelines. Conduct a daily IT checklist to proactively prevent regular or common faults. Qualifications: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths) Skills Required: Basic understanding of PC hardware set-up/configuration and the knowledge to troubleshoot problems. Basic knowledge of Microsoft desktop based operating systems, with emphasis on Windows 10, and Microsoft Office 365 desktop applications. Experience of using service desk applications would be beneficial. Personal qualities: Willingness and ability to help. Excellent telephone manner. Good communication skills. Quick to learn. Flexible, in both attitude and availability. Self-motivating. Analytical skills. Good organisational skills. Well presented. Professional approach with colleagues and peers. Understanding of responsibilities. Future prospects: The role offers a permanent role upon completion of the apprenticeship depending on performance. Training to be provided: Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to: Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance Maintain regulatory, legal and professional standards. Support the information systems needs for your business. To apply for this job email your details to [email protected].

IT/AV Technician Full time Office based. Camden £16.10 per hour Initially 3-month temp position An organisation requires an experienced IT/AV Technician to join their IT Help-desk support team initially on a 3-month temporary basis. Duties of the role - Provide 1st line support within the organisation via telephone and email, resolving faults via remote desktop tools. Supporting with both audio visual and video conferencing, ensuring these are both accessible and that the equipment is meeting expectations. Troubleshooting Providing IT Support for both on site and remotely based staff. The ideal candidate will - Have strong experience of working within an IT Support role. Providing 1st line support within a large organisation. Experience of providing both AV/VD support is essential. Excellent telephone manner Be able to work independently, as well as part of a large team. Be able to deliver services effectively. Why Temp with Tate? Temping is a great way to build up your career prospects, while allowing you to gain experience in a range of different companies. People temp for many different reasons, whether it is to gain experience, fill the gap between permanent positions or as a lifestyle choice. Temp jobs often present the opportunity to become permanent roles. Allowing you to have an insight into a company without the initial permanent obligation. When temping for Tate you can expect to Have my dedicated attention and service to offer you work that suits you. Weekly pay Accrue up to 29 days holiday pay (This year) Pension contributions Tate Rewards, which include discounts. Employee Assistance programme. Reward recognition awards Gain valuable experience with credible companies. Access to companies internal vacancies board Free computer skills training If you are available immediately and would like to discuss options, I look forward to hearing from you. Please use the apply button below to attach your CV. I will aim to acknowledge your enquiry within three working days. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Position: First line Support ¿ IT Department Division: HQ Location: Wimbledon Reporting to: Senior Technician & Team Leader Contract Type: Permanent Purpose of the Role To provide IT support at a first line level to internal customers. Key Accountabilities Safety ¿ Support the implementation of the Colas Rail Limited Safety, Health, Environment and Quality (SHEQ) strategy, associated actions and resulting initiatives, to deliver continuous improvement in all areas. Profitability ¿ Ensure work is carried out with a continuous view to profitability and efficiency and look after our shareholders by guaranteeing that they see value for money and a profitable business. Quality ¿ Quality is key to competitiveness. Take responsibility for delivering on time and on budget a high quality product or service, which Colas Rail can take pride in. Respect ¿ Demonstrate respect for colleagues, our clients and the environment in all areas of work. Key Tasks Taking and logging of calls on ServiceNow Creating/deleting/updating of user accounts IT ordering including renewals of licenses and software agreements authorized by the IT Director Control and match invoices and scan all documentation Maintain Asset and software database Update and maintain software license database Manage starter/leaver process from an IT perspective Manage and chase IT assets (Laptops, PCs, Smartphones, Printers etc. from staff who have left etc) Scanning of order forms/user forms and other important documents ¿ Create and manage IT internal business procedures as guided by the IT team Maintain department procedures/processes/forms etc (User creation etc ¿ Guided by the IT Team) Person Specification The job holder should have some experience in working in a busy and demanding office type environment on their own or as part of a team. They should possess good interpersonal skills both verbal and written and have a good telephone manner. Qualifications/Experience Experience in using Microsoft Office suite ¿ version 2010 onwards. Experience of using call logging system Basic understanding of Microsoft networking including Active Directory And what do we offer? At Colas Rail we know how important job satisfaction is for everyone to support with life at home, your health and financial well-being, that's why in return we offer: Competitive Salary 26 days Annual Leave Industry leading Life Assurance Healthcare Cash Plan Wellbeing Employee Assistant Programme Pension Scheme Eye Care Vouchers Long Service Award Season Ticket Loan Occupational Health Service About Us Joining Colas Rail UK provides the opportunity to not only establish yourself within one of the rail industry's biggest and most prestigious, multi-disciplined contractors, providing you with a springboard that can take you career to new heights. We take pride in nurturing talent and providing opportunities for you to unlock your potential at whatever stage you are in your career. We encourage cross-collaboration and innovation and if you are interested in learning Colas Rail will enable that. Every day we work together safely to solve real problems, with a shared goal of enhancing the Infrastructure and Logistics which is key to the UK Rail Network and wider Supply Chain. Everyone here has a voice and we encourage all to speak up, discuss their ideas and implement them. We are always looking for passionate people to join our business and with several bases across the UK, there are plenty of opportunities to join our vibrant and diverse teams. Colas Rail hold three core values - Caring, Sharing and Daring. We take care our of our employees, always ensuring safety is a top priority and we nurture our collective wellbeing. We share a passion for what we do, celebrate our achievements and value high standards. We dare to take on new challenges, we are one of the international leaders in our industry. We keep on innovating, expanding, and conquering new markets. The performance of Colas Rail UK is dependent upon improving and developing the skills and abilities of all employees, and our Equal Opportunities Policy, above all else, aims to achieve this objective. Behavioural Skills Engage and Care- Engage and stay close to our client. Provide sustainable solutions that you truly care about, and help us to make a real impact on the UK's Infrastructure. Engineer and Share- Share our joint passion for the important work executed every day at Colas Rail. Share in our success, our diversity, our development and our project plans. Energy and Dare- Display the energy of a leader, champion your teams. Dare to think innovatively and explore new horizons. Colas Rail in the United Kingdom values and encourages diversity in our workforce, regardless of background, disability, age, religion and gender. As part of our aim to deliver quality services, we are committed to promoting equality and eliminating discrimination. Creating a workforce which is reflective of the communities we work and live in is our goal. We are committed to the Disability Confidence Scheme, and so we operate a Guaranteed Interview Scheme - we will interview all applicants with a disability, as long as they have the skills to do the job. Just let us know on your application form. Should you require any reasonable adjustments and wish to discuss how we can best facilitate your candidate journey, please reach out to us. We are a Second Chance Charter employer, committed to ensuring that people with convictions have opportunities for employment.

Benefits: Employee Benefits Programme Job Summary To provide 1st / 2nd line support to Fortray and its customers. The IT support engineer will provide effective IT assistance across all aspects of the business and will provide backup and support to the second and third line. The position is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems and Microsoft Office 365 environment plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities. Key Duties & Responsibilities To provide 1st and 2nd Line desk side and remote IT support. Solve Company-wide information systems problems. Maintain security arrangements for all IT systems. Assist with and implement IT solutions (hardware and software) to assist in achieving business targets. Maximise and promote system utilization by all users, providing relevant training where necessary. Maintain documentation for all systems (hardware and software). To include all applications installed and network topology/diagrams. Assist with software licensing to ensure legality. Undertake system monitoring, including disk space and maintenance to ensure system integrity and minimization of downtime. Undertake network cabling adjustments as and when requested to ensure all PCs and peripheral devices are connected and accessible. Liaising with external suppliers. To participate in the on-call rota for out-of-hours systems support General Conditions Flexibility in approach to this role is required as it will involve weekend and bank holiday working as well as being part of an on call rota system. To be aware of Health & Safety for self and those in the team with regard to technical installations and in everyday aspects of the role