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Overview of salaries statistics of the profession "Data Services Manager in UK"

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Overview of salaries statistics of the profession "Data Services Manager in UK"

45 000 £ Average monthly salary

Average salary in the last 12 months: "Data Services Manager in UK"

Currency: GBP USD Year: 2024
The bar chart shows the change in the level of average salary of the profession Data Services Manager in UK.

Distribution of vacancy "Data Services Manager" by regions UK

Currency: GBP
As you can see on the diagramm in UK the most numerous number of vacancies of Data Services Manager Job are opened in . In the second place is Scotland, In the third is Wales.

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Clinical Project Manager, Belgium - P
TalentSource Life Sciences,
Location: Belgium - Home and Office based    Schedule: Full Time         Are you interested in working directly for a single sponsor while having the security and additional career opportunities that working for an international CRO can bring? Our team says it's the best of both worlds….           TalentSource Life Sciences (the sponsor-dedicated division of CROMSOURCE), is searching for a Clinical Project Manager to join a one of our partner companies. Our client is a global biopharmaceutical company which brings therapies to people that extend and significantly improve their lives through the discovery, development and manufacture of healthcare products.         CROMSOURCE is an international CRO with a strong focus on quality, professional development and supportive culture. As a client-facing role, we are looking for confident candidates with the ability to work independently whilst establishing a high-trust environment with the client counter-parts.           Main Job Tasks and Responsibilities:  Initiates and manages all operational study/project activities and serves as primary point of contact for the assigned Core Project teamsTranslates protocol/project strategies from a concept into an executable study/projectFocuses upon the operational integrity and feasibility of individual studies utilizing a variety of resource solutions to ensure the most effective, efficient, and high quality study/project is designed and executedParticipates in and influences the operational strategy for study/project delivery including milestone deliverables to optimize use of time, cost and resourcesParticipates in the identification, assessment and mitigation of risks at the study levelMaintains continuous communication between partner lines, strategic partners, Clinical Research Units (CRU), contractors and vendorsOptimize Operational Control and EffectivenessAssures close partnership with study investigators to assure successful study delivery and high quality dataFosters positive community attitudes and volunteer trust through professional behavior and ongoing communication Education, Experience and Skills:Minimum of BA/BS in a biomedical discipline or equivalent education/training is requiredAt least 5 years relevant experience in clinical research and drug development with clinical operations experiencePreferably with first experience in early drug development (Phase I and IIa)Substantial clinical operations and pharmaceutical industry experience in order to have a thorough understanding of the processes associated with executing clinical development plans and addressing related regulatory issueExperience in Project Management and leadership of matrix teams is essentialFluent in speaking and reading English. Preferably, your second language would be French or DutchDrug development experience including familiarity with: Clinical study management and monitoring, Project/process management, Data management, Clinical & regulatory processes, Regulatory submissions, Budget / expense management, Experience of Vendor Management, Scientific excellence, Administrative excellence, Systems technologyInitiating and Implementing Change: Innovation, Learning Organization, Flexibility and Resilience, Courage with Decisiveness to Act, Problem Solving, Positive approach, forward thinking, challenge the status quoMatrix leadership skills: Influencing, Collaborative, supportive, Networking and Alliance Building, Personal Leadership, Team work, Communication, Negotiation, Decisive and assertive, Change agile, Able to deal with ambiguityEase in using Office tools suite (Excel, Powerpoint, Word, Outlook, etc…)Good organizational skills for seamless interactions with Core Study Teams, Investigators, Regulatory Department and Clinical staff The Benefits of Working in BelgiumCompetitive SalaryGroup and hospitalisation insuranceElectronic meal vouchersInternet reimbursementCompany Car with fuel card depending on the functionDedicated Line ManagerRegular face-to-face or phone meetings with line managerFull annual performance review processAd-hoc team events and end of year partyCareer opportunities within both our CRO departments and our TalentSource Life Sciences Unit, locally and internationallyEmployee satisfaction survey - your feedback is important for continuous improvement The Application Process    Once you have submitted your CV, you will receive an acknowledgement that we received it. 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Clinical Project Manager II, Poland - P
TalentSource Life Sciences,
Location: Poland- Home based        Schedule: Freelance, Various FTEs                                    CROMSOURCE is a growing international CRO dedicated to a quality-focused approach with a collaborative "one-team" culture, and we are looking for a dynamic person to join our in-house team as a Freelance Clinical Project Manager II, to join their clinical operations team in Poland. This is a full-time opportunity. 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Clinical Project Manager II, Germany - P
TalentSource Life Sciences,
Location: Germany- Home based        Schedule: Freelance, Various FTEs                                  CROMSOURCE is a growing international CRO dedicated to a quality-focused approach with a collaborative "one-team" culture, and we are looking for a dynamic person to join our in-house team as a Freelance Clinical Project Manager II, to join their clinical operations team in Germany. This is a full-time opportunity. 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Clinical Project Manager II, Spain - P
TalentSource Life Sciences,
Location: Spain - Home based          Schedule: Freelance, Various FTEs                                      CROMSOURCE is a growing international CRO dedicated to a quality-focused approach with a collaborative "one-team" culture, and we are looking for a dynamic person to join our in-house team as a Freelance Clinical Project Manager II, to join their clinical operations team in Spain. This is a full-time opportunity. 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Senior Clinical Project Manager, Germany - P
TalentSource Life Sciences,
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Senior Clinical Project Manager, Netherlands - P
TalentSource Life Sciences,
Location: Netherlands - Home based  Schedule: Permanent, Full-time                       Do you want to join a team that is passionate about making a difference in drug and medical device development?  CROMSOURCE, a growing CRO, is recruiting for a Senior Clinical Project Manager to join their internal team in Netherlands. This role is a full-time permanent opportunity. You will work on projects from our varied client base, ranging from small to mid-sized pharma and medical device companies.                                 As a Senior Clinical Project Manager, you will be responsible for managing the clinical projects ensuring quality of the services in accordance with contractual obligations, applicable SOPs, ICH-GCP guidelines and other applicable regulations.                         Main Tasks and Responsibilities:Manage and coordinate the assigned clinical projects.Manage all project specific services required by the Sponsor (central lab exams, drug shipments, document shipments, etc.)Manage the correct development of the clinical project, interacting with the Sponsor and the Investigators and properly coordinating the project team members.Keep professionally abreast of all scientific, regulatory and operational aspects relevant to the clinical projects assigned.Knowledgeable in the application process for clinical studies, in force in the country/ies of work.Collect and manage study data documentation (CRFs, patient diaries, questionnaires, queries, study supplies, regulatory documents, correspondence, etc.)May act as a Technical Specialist supervising the projects within specific therapeutic and technical areas.Assure the proper timelines of the assigned projects.Manage the budget for the project.Monitor the workload and the performance of the project team.Plan and monitor the tasks of the team in the specific areas.Coordinate the Clinical Research Associates and Clinical Monitors activity.Collaborate with he Clinical Trial Administrators and Clinical Research Associates in terms of local authorities approval activitiesCollaborate in the overall management of the project with the assigned Biometrics team and with all other project team members involved in the delivery of specific activities (such as Safety, Regulatory, etc.)Collaborate with the CTAs in archiving activities.Assist the Medical Monitor in preparing protocols, Case Report Forms and final Clinical Study ReportsDeliver project specific trainings.Organise and participate in Monitor and Investigator MeetingsOrganise or take part in the periodic project update meetings.Provide project updates to the Sponsor, Senior Project Manager and Project Director/Leader as required.Inform the Project Director/Leader about any issues.Perform co-monitoring visits for the assigned clinical projects as necessary.Act as a tutor for Project Coordinators and Project Manager IMaintain relationships with the Sponsor, including providing project updates.Prepare the SOPs relating to clinical research activities in collaboration with the Quality System UnitCollaborate in complying and enforcing Company procedures. Education and Experience Required:University Degree in scientific, medical, or paramedical disciplinesProven experience in clinical project management activities, 5 plus years in the CRO/pharmaceutical industry including previous experience as a CRA or similar.Excellent knowledge of clinical trial operations, GCP/ICH Guidelines, and other applicable regulatory requirementsFluent in English and local language(s)Proficiency in Microsoft Office (e.g., Word, Excel, Outlook)Willingness to travel The Benefits of Working in Netherlands:Competitive SalaryGroup health insuranceGreat pension scheme24 vacation daysInternet reimbursementCompany Car with fuel card depending on the function.Dedicated Line Manager The Application Process         Once you have submitted your CV, you will receive an acknowledgement email. If you have the requirements we need, you will be invited for phone interview as the first step. If you would like to discuss the role before applying through the website @
Senior Clinical Project Manager, Belgium - P
TalentSource Life Sciences,
Location: Belgium - Home based    Schedule: Permanent, Full-time                           Do you want to join a team that is passionate about making a difference in drug and medical device development?  CROMSOURCE, a growing CRO, is recruiting for a Senior Clinical Project Manager to join their internal team in Belgium. This role is a full-time permanent opportunity. You will work on projects from our varied client base, ranging from small to mid-sized pharma and medical device companies.                                  As a Senior Clinical Project Manager, you will be responsible for managing the clinical projects ensuring quality of the services in accordance with contractual obligations, applicable SOPs, ICH-GCP guidelines and other applicable regulations.                             Main Tasks and Responsibilities:Manage and coordinate the assigned clinical projects.Manage all project specific services required by the Sponsor (central lab exams, drug shipments, document shipments, etc.)Manage the correct development of the clinical project, interacting with the Sponsor and the Investigators and properly coordinating the project team members.Keep professionally abreast of all scientific, regulatory, and operational aspects relevant to the clinical projects assigned.Knowledgeable in the application process for clinical studies, in force in the country/ies of work.Collect and manage study data documentation (CRFs, patient diaries, questionnaires, queries, study supplies, regulatory documents, correspondence, etc.)May act as a Technical Specialist supervising the projects within specific therapeutic and technical areas.Assure the proper timelines of the assigned projects.Manage the budget for the project.Monitor the workload and the performance of the project team.Plan and monitor the tasks of the team in the specific areas.Coordinate the Clinical Research Associates and Clinical Monitors activity.Collaborate with he Clinical Trial Administrators and Clinical Research Associates in terms of local authorities approval activitiesCollaborate in the overall management of the project with the assigned Biometrics team and with all other project team members involved in the delivery of specific activities (such as Safety, Regulatory, etc.)Collaborate with the CTAs in archiving activities.Assist the Medical Monitor in preparing protocols, Case Report Forms, and final Clinical Study ReportsDeliver project specific trainings.Organise and participate in Monitor and Investigator MeetingsOrganise or take part in the periodic project update meetings.Provide project updates to the Sponsor, Senior Project Manager and Project Director/Leader as required.Inform the Project Director/Leader about any issues.Perform co-monitoring visits for the assigned clinical projects as necessary.Act as a tutor for Project Coordinators and Project Manager IMaintain relationships with the Sponsor, including providing project updates.Prepare the SOPs relating to clinical research activities in collaboration with the Quality System UnitCollaborate in complying and enforcing Company procedures. Education and Experience Required:University Degree in scientific, medical, or paramedical disciplinesProven experience in clinical project management activities, 5 plus years in the CRO/pharmaceutical industry including previous experience as a CRA or similar.Excellent knowledge of clinical trial operations, GCP/ICH Guidelines, and other applicable regulatory requirementsFluent in English and local language(s)Proficiency in Microsoft Office (e.g., Word, Excel, Outlook)Willingness to travel The Benefits of Working in Belgium:Competitive SalaryGroup and hospitalisation insuranceElectronic meal vouchersInternet reimbursement The Application Process           Once you have submitted your CV, you will receive an acknowledgement email. If you have the requirements we need, you will be invited for phone interview as the first step.                        If you would like to discuss the role before applying through the website @ http://www.cromsource.com/careers/job-vacancies please send an mail to: [email protected] for more information.                     Who will you be working for?                                            About CROMSOURCE                           CROMSOURCE is a family owned international, full-service Contract Research Organisation who, since 1994, has been supporting our clients with outstanding clinical research and staffing solutions services. The successful growth of CROMSOURCE has been achieved by putting high quality and client focus on the heart of everything we do.                                                            Our Company Ethos                      Our employees are the most valuable company asset. We value our resources and ensure they work in a friendly, family environment so they are able to develop their skills and talents. Human Resources is the fulcrum around which all CROMSOURCE activities are built, and close management and training is the core instrument to develop and maintain highly qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives to all personnel the clear tools needed to manage both internal and client processes with the same methodology.   The success of these core values is evidenced by our below industry average turnover rates.                                                         CROMSOURCE is an equal opportunities employer. All qualified applicants will receive consideration for employment in relation to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status or any other legally protected status. CROMSOURCE is also committed to compliance with all fair employment practices regarding citizenship and immigration status.                                             Keywords: Senior Project Manager, Clinical Project Manager, Senior Study Manager, Study Management Associate, Project Management Associate, Clinical, Drugs, Medical Devices, Clinical Trial Management, Clinical Trial Manager, Clinical Study Manager, Clinical Study Management, Project Leader, Project Lead, CRO, Clinical Research Organisation, Contract Research OrganisationSkills: Clinical Project Manager, Clinical Study Manager, Clinical Trial Manager, Senior Clinical Project Manager, clinical trials, CRO, Medical Devices, Study ManagementLocation: BelgiumShare: LinkedIn Facebook Twitter Email
Corporate Data Protection Solicitor
Michael Page, London
Providing legal advice in relation to data protection and privacy matters.Assisting in the drafting, review and negotiation of data protection agreements.Creating and implementing data protection policies and procedures.Maintaining knowledge of current data protection laws and regulations.Conducting data protection audits and reporting on findings.Working closely with other team members to ensure compliance with data protection laws.Providing training to staff on data protection issues.A successful Corporate Data Protection Solicitor should have:A qualified lawyer.An excellent knowledge of data protection laws and regulations.A law degree from a recognised institution.Experience in a similar role within the professional services industry.Excellent communication and negotiation skills.The ability to work both independently and as part of a team.
Senior Finance Manager
Michael Page, Bristol
Leading and managing the Finance team.Preparing and reviewing financial reports and budgets.Managing financial risks and opportunities.Ensuring compliance with financial regulations and standards.Supporting strategic decision-making with accurate financial data.Maintaining and improving financial systems and processes.Contributing to the financial strategy of the organisation.Engaging with stakeholders on financial matters.A successful Senior Finance Manager should have:Professional qualification such as ACCA, CIMA, or equivalent.Proven experience in managing substantive a team.Strong knowledge of finance principles and accounting standards.Experience of operating across a range of finance functions, including financial services, budgeting, planning, reporting, capital accounting, and supporting budget holders Strong analytical skills and problem-solving abilities.Excellent leadership and communication skills.
Finance Systems Manager
Michael Page, Chichester
The role must be able to understand, prioritise and proactively recommend workable solutions to the challenges faced by the Finance Team in Dynamics365, be aware of the implications of making those changes to the business, anticipate potential issues and identify practical workarounds. The individual needs experience of initiating and coordinating improvement projects, tracking progress and driving forwards progress with a proactive, delivery-focused mindset and can-do approach. The Finance Systems Manager will be pivotal in reviewing and improving of finance processes underpinned by Dynamics365, defining how data will be stored and modelled and building widescale automation of reporting to support the Finance Team with enhanced and efficient reporting and analysis. The individual will be proficient at working with staff at all levels in the Finance Department, understanding their requirements and creating an environment where they are able to work efficiently and effectively. The indivudual will be responsible for the quality, accuracy and integrity of data in Dynamics365. Central to this role will be the ability to clearly communicate the issues, requirements and solutions across Dynamics365 to management and staff, including those who are not fluent in 'finance speak'. The individual will have a thorough understanding of finance, month-end and supply chain processes and how these relate to the functional design within D365. They should also have a solid understanding of the D365 Data Management Framework and of managing and maintaining integrations into/out of D365. The individual requires sufficient technical understanding to undertake analysis and investigations into data issues stemming from our data integrations, with support and training from our Data Team as required.This role also encompasses the creation of functional specs/testing of existing and ongoing process/functional improvements.Essential:5+yrs D365 F&O functional & system experience required.ACA/CIMA/ACCA qualified with strong understanding of financial accounting principles, month-end processes and finance processes. Ability to test and adapt D365 processes to better suit the client's requirements, ensuring compliance with accounting standards and regulations.Experience as a lead or manager supporting Dynamics365 F&O and being responsible for owning & coordinating all issues to resolution and plans for improvements.Ability to champion the requirements of the finance system and proactively provide advice on what is possible and how it should be done.Able to be the subject matter expert on best practice ways to store, model and present finance data for use by the Finance team.Strong knowledge of automated reporting tools & D365 reporting capabilities.Able to demonstrate good problem-solving capabilities. Also be able to anticipate potential problems and develop contingency plans to mitigate them.Detailed functional knowledge of D365 F&O.Experience supporting end users and troubleshooting issues with D365.Experience initiating and coordinating improvement projects with a proactive, delivery-focused mindset and can-do approach. Experience working with an external partner.Experience managing enhancements or upgrades, from writing/agreeing functional specs to managing through the change/development to test and release.Experience managing and maintaining integrations into & out of D365 with strong understanding of using and maintaining D365 Data Management Framework.Experience managing and configuring D365 environments such as TST and managing the deployment of new MS releases.Experience managing and creating new workflows and batch processes in D365.Have the desire to learn new skills in a changing environment.Able to respond quickly to new focus and change.Excellent time management skills with the ability to meet deadlines.Desired:Strong Knowledge and expertise in DevOps Solution delivery and strategy.Microsoft Visual Studio, Lifecycle Services and Azure Cloud environment architecture.Knowledge of Power BI, Power Apps and Power Shell.Knowledge of MS SQL.
Practice Operations Manager
Michael Page, Coleshill
* Working with the Admin, Triage and Reception Team Managers to streamline processes and deliver high quality customer service to patients* Work closely with the Practice Manager, Management Team and Partners on projects* Deal with incoming queries relating to operational matters* Be responsible for on site queries from practice staff* Monitor, report and take action to ensure the practice achieves targets ie QOF, IIF* Deal with non-clinical complaints* Organise rota, appointment system and approving annual leave* Line management of social prescribing team* Social media and work with IT to keep website up to date* Quarterly patient newsletter* Lead on PPG* Run patient surveys and collate data to feedback to the partners/management team* Experienced Practice Operations Manager within a GP Surgery or PCN* Management experience* Confident in dealing with complaints* NHS knowledge/background* Understanding of general practice standards ie GOF* Main site is Coleshill but flexible with location to visit the other PCN sites if required
Office Manager
Morgan Spencer, London
Office Manager – Financial Services £50,000 + 15-20% discretionary bonus, monthly allowance and other benefits City – hybrid An exciting opportunity to join an established Global Financial Services firm as an Office Manager. This position is a multi-faceted role covering aspects of office management, facilities, events management and general administration. You will line manage an Administration Assistant and have proven experience in a similar role within Financial Services. The Role: Planning and organising maintenance and procedures for the whole office Provide support to the General Manager with ad-hoc tasks and projects Managing company events both internal and external Ensure compliance of company regulations/policies Lead, coordinate and manage projects such as developing and improving the office functions Overseeing the Facilities team to ensure the smooth running of the office Essential requirements: Proven experience as an Office Manager within Financial Services MS Office – Intermediate – Excel, Word, Outlook, PowerPoint Project coordination skills Excellent interpersonal and communication skills Strong negation skills Numerical, financial, researching and analytical skills Report writing skills Our mission: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts. EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective ce of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified. CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998 Morgan Spencer Limited, registered in England & Wales No: 4254114
Radiology Support Services Lead
Frimley Health NHS Foundation Trust, Slough SL
Responsibility for all administration, booking and secretarial staff. To be directly responsible for the efficient and effective operation of the radiology administration, appointment bookings and secretarial team, taking responsibility for all aspects of patient administration associated with the imaging patient pathway. Working closely with the Cancer team, to ensure patients are examined by radiology in a timely fashion in line with the National Cancer Waiting Times and local targets. To be responsible for the efficient and accurate administrative pathway for all diagnostic referrals. To manage radiology appointments, cancellations and rebooking of appointments. Providing a high quality, efficient service for patients attending the radiology department. To assist with achieving and sustaining key performance targets both internally and externally to the department. To facilitate a high quality and comprehensive administrative and operational support service to the Consultants and Radiology Management, ensuring that Trust standards are adhered to in relation to all documentation and data input. To support the Radiology Management team in the development and implementation of new and innovative processes. To ensure accurate invoicing for all patient referrals which fall outside of local and national funding pathways to include private and overseas patients. There’s never been a more exciting time to build your career at Frimley Health, one of the country’s largest and most respected trusts Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire. We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other. If you have a passion for clinical excellence, patient care and your own career development, you’ll feel at home at Frimley Health. Operational Management: Facilitate the day-to-day operational management of the administration, booking and secretarial team, including maximising the booking efficiency of appointments in all areas of radiology. To manage the administration, bookings and secretarial team ensuring there is effective organization, provision and cover of radiology support services to the Trust. To monitor, evaluate and maintain appropriate staffing levels across all relevant services. To be responsible for maintaining stock within the clerical office. To develop policies and procedures pertaining to booking, administration and secretarial processes to ensure a high-quality service and patient care. Implement and manage appropriate communication mechanisms within the department and ensure staff are updated and regularly informed of any change in Trust policies and procedures. To establish standard operating procedures for all administrative processes and monitor accordingly. To ensure accurate data entry onto the Radiology Information System. To facilitate a cross-site standardized approach encompassing local operating procedures as advised by the Business Manager. Deal effectively with non-routine enquiries and redirect as appropriate. Undertake evidence-based change management within remit and scope of the role. Independently measure workload and deploy resources accordingly. Performance Management: To have a working knowledge of booking rules specific to each modality. Create a weekly DM01 data set, ensuring that there is a constant management of patients within the mandated time limits. Ensure patients on long term planned pathways are booked within appropriate time limits. To ensure that the team can successfully deal with the TWR referrals within the time set, escalating pathway issues, and troubleshooting when required. To ensure all capacity is utilised and targets for waiting times etc. are met. To assist with monitoring demand and capacity across all modalities with regards to appointment availability in accordance with internal and external targets. To ensure that staff are aware of externally set standards and timescales, that they are adhered to, and corrective action is taken if necessary to meet such standards. Produce audit figures in relation to patient cancellations and DNA’s, maintaining an accurate recording system. Staff Management: To lead the recruitment and selection of the appropriate administrative, secretarial, and clinical assistant staff. Responsible for the delivery and completion of high-quality local Induction and training of new staff within the department. Lead on the design of a high-quality local Induction programme to support the strategic aims both internal and external to the department. Responsible for the timely completion of annual appraisals of all radiology administrative, bookings and secretarial staff in line with trust policy. To monitor and review sickness absence and conduct return to work interviews. To be responsible for setting standards of work within the department and ensuring that these are known and adhered to. To be responsible for ensuring that up-to-date personnel records are maintained for all staff in line with Trust policies and procedures e.g., annual leave, sick leave. To monitor the performance of all administrative, bookings and secretarial staff undertaking corrective action where necessary in line with Trust policies and procedures. Provide advice to junior staff on the suitability of various courses considering their experience and future requirements of the job tasks and the outcome of the individuals PDP plans. To be the first point of contact for staff with personnel related issues. To deal sympathetically and diplomatically with managing staff personal issues. Patient Experience: Lead the team effectively to enable them to put patients first and respond to callers and / or visitors promptly and courteously, identifying their needs, providing information, or referring them as appropriate to the relevant discipline. To adopt methods of communication and support which are suited to the needs of the visitors and / or callers. To acknowledge difficulties in communication or in providing support and seek help as appropriate. To manage enquiries regarding inpatient or outpatient waiting list queries always looking for ways to improve. To follow established procedures and demonstrate appropriate behaviour in dealing with awkward or aggressive visitors and / or callers. Monitor the quality of customer care delivered to patients, devise and implement customer care surveys and recommend service improvements. To assist in the investigation process of all formal and PALS complaints with regards to administrative and secretarial processes and performance. To assist in the investigation process of all incidents with regards to administrative and secretarial processes and performance. Personal responsibilities: To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and an ability to cope with the unexpected. To work under own initiative and make independent decisions within the remit and scope of the role. To obtain and organise information in support of own work activities, maintaining confidentiality in accordance with organisational procedures. To ensure that secure systems are in place for the storage of all resources including computerised information. To provide representation when appropriate to internal committees / working groups. To ensure administrative and secretarial support is provided to all meetings. This will include the preparation and distribution of agenda, minutes and other documents as well as arranging venues and ordering refreshments when required. To develop and maintain effective working relationships with other staff in the department and the Trust, ensuring that a professional and seamless service is provided. When requested, to identify and access information sources correctly, supplying the information in an appropriate format and within required deadlines. Provide administrative support to other staff and specific projects as and when required. Provide current and appropriate training and guidance to the Radiology administration, secretarial and clinical assistant team ensuring procedures are kept up to date, and the team have access to, understand and operate to team protocols. Data Administration: To enter data and text correctly, identify errors and amend in accordance with organizational procedures. To achieve all data input within agreed Trust deadlines. Ability to manipulate data as required using excel and present data back to management team. To be responsible for ensuring patient confidentiality and security of data in accordance with organisational requirements and the Data Protection Act.
Assistant Service Manager - Outpatient manager for Benign Urology
Guy's and St Thomas' NHS Foundation Trust, London SE
The Urology department at Guy’s and St Thomas’ NHS Foundation Trust is recruiting an Assistant Service Manager to join our Urology service. This is a full-time role, working 37.5 hours a week, based at Guy’s Hospital in London Bridge. We have recently developed new pathways to streamline our patients' journeys, which has led to exciting opportunities, for self-starting and motivated team-members who seek to gain experience in a challenging and fast-paced environment. Impressive candidates will work closely with our existing team to manage outpatient services, benign specialities including Guys hospital’s Stone unit, managing RTT pathways, and pro-actively validating waiting lists. Urology at GSTT provides specialist urological care for patients across South East London and beyond. This role is ideal for individuals looking to develop their leadership, management and outpatient experience. The Urology Department is looking for an enthusiastic, hardworking and experienced Assistant Service Manager. We are seeking an enthusiastic candidate with excellent communication skills and the ability to build relationships across a large multi-disciplinary team. The post holder is expected to take a proactive approach to addressing targets and deadlines, and to ensure the smooth running of the service in a very busy environment. The ASM will validate patient pathways and address any issues impacting on service delivery of a busy outpatient department. You will be a dedicated and adaptable individual who has good attention to detail, well developed organisational skills, and excellent communication skills. General responsibilities will include: Line management and training of junior administrative staff RTT pathway validation Co-ordination and oversight of complex clinic scheduling management Day-to-day running of outpatient clinics Day-to-day support of outpatient team Deputising for the Service Manager where appropriate Responding to PALS queries and patient concerns Supporting a wide network of clinicians and other healthcare professionals This post offers an opportunity for those wishing to develop a career in NHS management, allowing the post holder to develop and improve services and patient experience. Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust. The post holder will Put patients first Take pride in what they do Respect others Strive to be the best Act with integrity Generic Clinical A&C Job Description: Assistant Service Manager Band 5 Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GTIntranet. Support the Service Manager in managing various sections of service, e.g., out-patients or admissions. This will require working autonomously to understand and drive operating targets, budget controls, and relevant HR management. Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service that may be performance related. Problem-solve all day-to-day management issues organising and reallocating work where situations change due to variations to the work load and staffing availability. Exercise delegated authority on behalf of the consultants and clinical leads to resolve day-to-day management issues within the service. Manage the analysis of data so consultants and registrars have access to timely and accurate information on all key performance indicators. Plan and organise the medical secretary service within the department, setting the goals of the secretarial service in order to fit in with the demands of the consultants’ timetables. Policy Development and System Management Develop and write policies and procedures within own work area. Manage the implementation and overall management of office systems, control processes and risk management arrangements to ensure effective delivery of service. Responsible for the design and implementation of audits in collaboration with Heads of Service. To investigate complaints, as delegated by the Service Delivery Manager, in line with Trust Policy. This may involve handling sensitive interpersonal situation. To contribute to the modernisation of patient services delivered by the medical secretaries service Sit on departmental working groups to contribute to future strategies and development Financial Management Authorised signatory. Manage and monitor performance of the administrative support to ensure that the service meets its financial and operating targets. Manage a delegated no-pay budget within the service ensuring that expenditure is within agreed limits and that the Clinical Lead/consultants remains informed of related issues. This would include signatory responsibility for requisition and authorising signature for ordering, up to the amount of £500. Staff Management Day-to-day managerial responsibility for all administration and secretarial staff within the medical secretarial service or others as agreed. Set objectives and review performance of service staff, identifying individual training and development needs and promote continued personal and professional development. Manage annual leave, sickness, disciplinary and performance issues in line with Trust policies and the effective delivery of service. Ensure all staff comply with relevant Trust policies and standing financial instructions. Recruit and induct A&C staff in line with Trust policies and procedures. Anticipate staff shortages and problem areas and take action to minimise the impact of these on service delivery. Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the service. Ensure that all staff adhere to the appropriate legislation when dealing with patient material and that suitable filing & booking systems are effectively managed. Support the monitoring of compliance with internal and external governance and best practice requirements with the medical secretarial services. PA/ Secretarial Responsibilities Monitor clinical secretarial correspondence to set and maintain appropriate quality standards. Arrange, plan and take comprehensive and accurate minutes at meetings. Support consultants by preparing PowerPoint presentations and preparation of research articles. Produce high quality medical secretary support of consultants and clinical teams when required. When appropriate, type clinical letters which may include those of a distressing or emotional nature as well or other relevant correspondence and documents required. Communication Effectively communicate with a multi-disciplinary group of people, demonstrating interpersonal skills when dealing with all levels of staff across the Trust, using persuasion, tact and reassurance where necessary. Liaise with other departments and members of the Trust to ensure the smooth running of the office and to assisting the functioning of the team. Influence, motivate and involve individuals and teams within the service to achieve necessary performance targets. Deal with telephone calls related to the service, ensuring that customers are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently. Handle confidential patient information and material in a sensitive and discrete fashion, in compliance with Trust policy and procedure. Person specification Qualitifcations/Education Essential criteria• Educated to HNC/Equivalent Diploma/equivalent experience GCSE Maths & English Track record of continuous professional and management development Previous Experience Essential criteria• Significant experience of staff supervision/ staff management including recruitment/ retention /appraisal /first line disciplinary and knowledge of budget management issues Have significantly contributed to meeting operational objectives Experience of delivering Administrative and Clerical Outpatient Services Desirable criteria• Have significantly contributed to meeting strategic objectives Experience of delivering services on a multi-site basis Skills/Knowledge/Ability Essential criteria• Leadership and influencing skills Excellent interpersonal, presentation and written communication skills Desirable criteria• Financial management and analysis skills Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.
Specialist Psychotherapy Service Administrator
East London NHS Foundation Trust, London E
To provide administrative/secretarial support to the Specialist Psychotherapy Service (SPS) ensuring efficient and smooth running of the service. To work closely with the Lead Administrator and Operational Lead providing an efficient and responsive administrative provision to the service. Be responsible for developing administration systems for the Specialist Psychotherapy Service (SPS) whilst providing day to day administrative support to the team. The post requires the ability to work on own initiative and to liaise effectively with a broad range of professions and to maintain client confidentiality. To work alongside and to cover, when appropriate, other administration staff across several locations in some instances. 1. To provide a comprehensive administrative service to The Specialist Psychotherapy Service (SPS) Including processing all reports, correspondence and documentation, and related filing, faxing, and photocopying. 2. To assist with managing and opening all patient referrals 3. To maintain a standard filing system ensuring that the filing of patient notes, correspondence, questionnaires etc are kept up to date in line with record keeping policies 4. To ensure there is an adequate supply of all forms and adequate stationery supplies, letterheads, information leaflets etc available for colleagues and service users. 5. To coordinate the collection of and updating of patient information ensuring data quality is monitored and any concerns raised. 6. To undertake general office duties including: photocopying, collating and binding of documents, filing, laminating faxing etc as required. 7. To develop and maintain information-gathering systems for the team and as required, prepare reports and audits from the data gathered 8. To provide clerical support to team members including opening, withdrawing, archiving and closure of case records and filing as appropriate. 9. To receive regular one to one and team supervision from the Line Manager. 10. As a Team member to work flexibly in order that essential priority tasks are covered and dealt with. Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We care, We respect, We are inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues and in the Trust and partner organisations Kindly refer to the job description and person specification that is attached to the vacancy profile.
Shared Service Support in Records & Info Admin
Bank of England, London
Shared Service Support in Records & Info Admin - ( 009771 ) Primary Location UK-ENG-London Job Secretarial and Administration Organisation 130020 - CORPORATE SERVICES OPERATIONS Job Posting 25-Oct-2023, 4:37:30 AM The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people. The Bank of England is a diverse organisation. Each of its 4,000 people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability. Job Description The Records and Information Administrator role is part of the Records and Information Administration (RIA) team, based in the Corporate Services Operations Division, within the Central Operations Directorate. You will be joining a friendly and supportive team keen to share their expertise and knowledge to train a new team member. The RIA team act as first-line contact for records management queries, resolving issues or referring on to other teams where needed. The majority of tasks and queries are to do with electronic records, however the role also deals with paper records and procedures. The jobholder will provide support to colleagues across the Bank, fulfilling the role of EDRM (Electronic Data Records Management) and RM (Records Management) system expert. Full training will be given. RIAs are responsible for the administration of documents and folders in the Bank’s Electronic Document and Records Management system and associated applications throughout the information lifecycle and support the business in ensuring that users comply with the Bank’s Records Management policies and procedures. The RIA Team works closely with various teams across the Bank including the Bank Records Management Team, business areas records management administrators, Technology Service Desk and support teams, the User Access Management (UAM) team and Recruitment support teams. Key areas of responsibility as a RIA Team member: Provide first-line customer support for records management queries via phone, email and the “My Service” online request tool, referring on where appropriate to Technology Support or the Bank Records Management Team. This includes: Assisting colleagues with problems using FileSite (the Bank’s records storage database) Provide guidance and advice to customers on best practice for storing and accessing records and complying with the Bank’s “Our Code” policy Creating, amending, reviewing and closing records management folders, and folder access rights Document administration including unlocking or checking in documents Responsible for the administration and review of folders and documents in the Bank’s Electronic Document Records Management system (ARM) Creating, updating and closing FileSite accounts for Bank colleagues Participate in the team’s daily rota, sharing responsibility with the rest of the team for the various ongoing activities and tasks including customer service and records management administration Records management governance and compliance including: Supervision and management of folders and documents throughout their lifecycle to ensure compliance with records management policies and legislation Govern the creation and maintenance of folders and document access ensuring correct security classifications Check and action Compliance and Integrity reports on all information stored Perform Data Protection Subject Access / Freedom of Information searches as required Role Requirements Minimum / Essential Criteria An interest in Records Management and an awareness of the importance of this for the Bank of England A collaborative and inclusive approach to working both within the team and with colleagues across the Bank Excellent customer service skills and the confidence to deal professionally with people at all levels in the organisation A collaborative and inclusive approach to working both within the team and with colleagues across the Bank Excellent customer service skills and the confidence to deal professionally with people at all levels in the organisation A commitment to service improvements with a customer focussed attitude Ability to prioritise and handle your own workload and work to tight deadlines to deliver a successful outcome Good written and verbal communication skills Able to work as part of the team and independently as required Accuracy and attention to detail Ability to learn quickly Solid understanding of Microsoft Office suite and the ability to learn a range of IT tools / applications software as part of the role Desirable Criteria Possesses a broad understanding of the Bank’s organisational structure, or an interest in quickly acquiring this knowledge Knowledge or experience of Records Management within an organisation Working to Service Level Agreements (SLAs) in a Service Request environment You should not be put off applying if you do not meet/ have all of these criteria – we would encourage you to get in touch to discuss what support you might need to close any gaps and/or any other skills you might have which you think could be helpful in role. Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application. Salary and Benefits Information This specific role offers a base salary of £25,700 per annum on a full-time basis. In addition, we also offer a comprehensive benefits package as detailed below: A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year. A discretionary performance award based on a current award pool. A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits. (Note effective from April 2023 and for the Benefits year 2023/24) 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits. Private medical insurance and income protection. National Security Vetting Process Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice The Application Process Important: Please ensure that you complete the ‘work history’ section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It’s therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process. The closing date for applications is Friday 17 November 2023. The assessment process will comprise of two stages. Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.
Production Planning Manager
Michael Page, Stoke on Trent
As the Production Planning Manager you will,Review the current operation, supply chain, and capability, and help define a capacity and build a robust planning process.Work with the team to redefine roles and up skill where neededCollaborate with production / operations, holding them to account on plan adherence, and supporting improvement projects where neededMonitor supplier performance (inbound supply chain) to ensure service levels can meet production demandIdentify and mitigate potential supply chain risks.Forecast supply chain trends to maintain adequate stock levels.Develop and maintain strong relationships with key suppliers.Own data integrity for systems (lead times, inventory levels, BOMs)A successful Production Planning Manager should have:Proven track record as a Production Planning Manager, demonstrating the ability to build a planning process in a multi-process manufacturing environmentProven team management skills to engage and enable high performanceStrong analytical skills and the ability to make data-driven decisions.Ability to build strong working relations with operations and sales, and being able to challenge and support improvements within the business
Data Project/Delivery Manager
Michael Page, London
Data Project/Delivery Manager Accountabilities & ResponsibilitiesManage the delivery of a portfolio of change to for all aspects of the Data Strategy outside of any major platform projects. This is will be multiple initiatives and a complex delivery landscape involving multiple EMEA branches and departmentsEnsure there is a single view of all data initiatives held in a single roadmapProgress tracking and proactive identification and management of risks, issues and dependencies, ensuring these are raised with appropriate governance forums and solutions/mitigations identified and implementedInterfacing across the pillars of the EMEA Data Office Senior Leadership Team to drive effective prioritisation of smaller project and change work.Direct responsibility for scoping, planning and delivery of local projects, small change and BAU initiatives owned by the Data OfficeProvide leadership in shaping and executing the delivery of operating model changes as we move towards a more agile working environment, including team hiring and local governance requirementsContribute to project assurance and oversight of corporate projects and workstreams involving data workDevelop and maintain a strong working relationship with colleagues in IT to ensure that IT deliverables are planned and managedData Project/Delivery Manager Knowledge, Skills, Experience & QualificationsProven track record of change delivery/project and change management with a good understanding of applying project management principles and methods (e.g. waterfall, scaled agile)Highly effective at planning and organisingExcellent written and verbal communication skills with the ability to communicate at the most senior levels of the organisationFamiliarity with a range of data & analytics disciplines (e.g. data governance, business intelligence & analytics, data architecture, data engineering, data science) with a passion for using data to improve business outcomesAbility to manage own work to meet challenging deadlines with minimal supervisionKnowledge of emerging trends and issues within data & analyticsExperience of implementing scaled agile delivery (e.g. SAFe) in a Chief Data Office or similar environmentPortfolio managementExperience working in a regulated environment, ideally Financial ServicesExperience working in a multi-national environment
Electronic Data Management Manager (eDiscovery)
Michael Page, Leeds
Overseeing day to day activity in the LCD's EDM team.Supporting (and supplementing) the work of the Paralegals in delivering a very high quality service;Ensuring the team delivers to internal and external client requirementsManaging the expectations of those providing the instructions, including tracking progress, anticipating and highlighting resourcing issues and ensuring we provide sufficient and timely updates;Line Management responsibility for the team;Acting as the initial point of contact in connection with any issues and escalating as necessary;Ensuring standard ways of working are adhered to;Ensuring robust checks and quality controls are in place;Identifying training needs and providing coaching to ensure the team are able to meet expectations;Ensuring work is properly staffed;Ensuring the playbooks are comprehensive and kept up to date;Assessing opportunities to improve operational processes, documentation and training;Conducting performance reviews in accordance with line management responsibility.Electronic Data Management Manager (eDiscovery) role is looking for the following:Qualified Solicitor Minimum of 1 - 2 years prior experience connected to disclosure and document production activity, ideally with experience of working with Relativity.Able to manage and work well with people at all levels
Service Desk Engineer
Luxoft, London
Project Description Luxoft's client is a FinTech providing technology and business processing services to Hedge Funds and Asset Managers. With a unique value proposition including a best-of-breed in-house trading and risk management platform, coupled with business processing services, the client has a highly skilled core team in London, Connecticut and Hong Kong which Luxoft will supplement and enhance. An excellent opportunity for personal development in a dynamic environment. The client is in a growth phase and requires high performing and motivated individuals to join the services teams provided by Luxoft. As a Service Desk Engineer (L1) you will be at the forefront of our customer support operations. You will play a critical role in ensuring that our clients IT systems run smoothly by providing timely and effective technical assistance, understanding the root of the problem and ensuring that client end users are able to continue with their business activities. Responsibilities 1. Client Support: Provide first-level technical support to clients via phone, email, or chat. Quickly and accurately diagnose and resolve technical issues related to hardware, software, and network connectivity. Escalate complex issues to senior engineers or specialized teams when necessary. 2. Incident Management: Create and maintain detailed records of client interactions and reported issues in the ticketing system. Prioritize and manage multiple support tickets, ensuring timely resolution and adherence to service level agreements (SLAs). Follow up with clients to ensure issue resolution and customer satisfaction. 3. Remote Troubleshooting: Utilize remote desktop tools to access and troubleshoot clients' computers and systems. Assist clients with software installations, updates, and configuration changes remotely. Offer guidance and instructions to clients for self-help and basic troubleshooting. 4. Hardware and Software Support: Assist clients with hardware issues, including desktops, laptops, printers, and peripherals. Provide guidance on software applications, troubleshoot software-related problems, and assist with installations and updates. 5. Documentation and Knowledge Sharing: Maintain a comprehensive knowledge base of common issues and solutions. Contribute to the creation and updating of support documentation, FAQs, and user guides. Share knowledge and expertise with colleagues to enhance the overall effectiveness of the service desk. 6. Client Education: Educate clients on best practices for IT security and data protection. Provide training and guidance to clients on the use of various IT tools and applications. 7. Collaboration: Collaborate with other IT teams, including network engineers, system administrators, and security experts, to resolve complex issues. Participate in team meetings and provide input on process improvements and client feedback. Skills Must have Proven experience in a technical support role or as a service desk engineer. Strong knowledge of common operating systems (Windows, Linux) and desktop applications. Excellent problem-solving and troubleshooting skills. Customer-focused with strong communication and interpersonal skills. Ability to work effectively under pressure and meet SLA commitments. Nice to have IT certifications such as CompTIA A+, CompTIA Network+, or ITIL certification is a plus. Languages English: C2 Proficient Seniority Regular Relocation package If needed, we can help you with relocation process. Vacancy Specialization Technical Support (SL1) Ref Number VR-100300