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Overview of salaries statistics of the profession "Data Protection Manager in UK"

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Overview of salaries statistics of the profession "Data Protection Manager in UK"

63 000 £ Average monthly salary

Average salary in the last 12 months: "Data Protection Manager in UK"

Currency: GBP USD Year: 2024
The bar chart shows the change in the level of average salary of the profession Data Protection Manager in UK.

Distribution of vacancy "Data Protection Manager" by regions UK

Currency: GBP
As you can see on the diagramm in UK the most numerous number of vacancies of Data Protection Manager Job are opened in . In the second place is Wales, In the third is Scotland.

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Medical Administrator
Suttons Wharf Health Centre, London E
Suttons Wharf Health Centre JOB TITLE: ADMINISTRATOR REPORTS TO: OPERATION MANAGER Job summary: The purpose of the role is to: Offer general assistance to the Health Centre team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Use medical computer systems, EMIS. Use IT systems as directed by the Health Centre, NHS e-mail. On line training. Intranet and other information technology as this develops. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the Health Centre including the provision of secretarial and clerical support to clinical staff and other members of the Health Centre team Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies. 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Senior Medical Secretary – Ortho
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HCA Healthcare UK, London SE
Job Title: Senior Medical Secretary | Cardiology Location: The Cardiac Clinic at London Bridge Hospital Full time 37.5 hours per week Shift times: Monday – Friday Permanent Salary: Up to £36,000, depending on skills and experience. We’re looking for a highly experienced Senior Medical Secretary to join our Cardiology Clinic based at London Bridge Hospital. Cardiology experience is essential for this role. As a Senior Medical Secretary you’ll be responsible for ensuring the continued provision of the highest quality of secretarial and administrative support. Duties will include providing full secretarial support to 4 consultants, being responsible for the appropriate management of patient appointments, liaising with patients and hospital staff as required in order to facilitate this. You will also undertake any other duties as called upon to carry out by the Practice Manager. Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a support role, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis. What you’ll do: Provide full secretarial support to the Consultants practice (including audio-typing of clinical/non-clinical material, reports etc) including those of a sensitive nature, whilst maintaining confidentiality. At consultants’ request arrange admissions, request investigations and obtain test results using hospital data systems. Draw consultants’ immediate attention to results deemed abnormal or urgent. Manage other correspondence and telephone contacts appropriately. Maintain and file accurate patient records, including appropriate patient case note filing, and preparation of relevant clinic notes prior to Outpatient Clinics. What you’ll bring: Previous Medical Secretarial experience. Cardiology experience essential Significant understanding of Medical and Cardiac terminology. Strong, accurate typing skills are essential. Computer literacy. Excellent communication skills. Why HCA UK? Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Medical Secretary you’ll be eligible for: 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you Private Healthcare Insurance for treatment at our leading hospitals Private pension contribution which increases with length of service Season Ticket Loan and Cycle to Work scheme Group Life Assurance from day one Critical illness cover Enhanced Maternity and Paternity pay Corporate staff discount for all facilities including Maternity packages at The Portland Comprehensive range of flexible health, protection and lifestyle benefits to suit you Discounts with over 800 major retailers Diversity and Inclusion Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential. We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them. #LI-NK1
DNO Executive Assistant Opportunities
Ministry of Defence, Whitehall, London
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The DNO oversees all defence nuclear business (excluding operations) and is responsible for providing nuclear deterrence; sponsoring the Defence Nuclear Enterprise (all the organisations, programmes and people that sustain the UK’s nuclear deterrent); and advising on UK nuclear policy, planning and international co-operation on nuclear matters. The UK’s independent nuclear deterrent has existed for over 60 years to deter the most extreme threats to our national security and way of life, and that of our NATO Allies. Here at DNO we strongly believe that diversity and inclusion is not only the right thing to do but is also essential for a thriving and successful organisation. We know that diverse teams bring a wide range of perspectives, experiences and ideas, which lead to better decision-making, creativity and innovation. We have a culture where differences are celebrated and our people feel supported, included and empowered. Join us and be part of an organisation that truly values diversity and inclusion and makes a positive impact on the world. We are conducting a bulk recruitment campaign to recruit Executive Officers to support the delivery of one of the most complex Defence procurement programmes. We are looking for proactive, organised and efficient team players able to support senior managers and their teams. DNO staff are based in MOD Main Building (London), MOD Abbey Wood (Bristol) and Aldermaston (Reading). Candidates will have the opportunity to state their location preference however occasional travel to the other sites is required. This position is advertised at 37 hours per week. Job description Each post encompasses a wide range of secretarial, office management and business support elements, requiring discretion, efficiency and a calm manner. These roles may undertake the following activities: Diary management, critically ensuring diary prioritisation and deconfliction. Managing key relationships across MOD, wider government and with industry partners. Ensuring business continuity across both the team and wider organisation. Supporting meetings. Being the first point of contact for the office. Developing an understanding of the areas of work to ensure the best use of time for senior management. Understanding the priorities for senior management and reflecting that in diary commitments. Prioritising senior managers time and ensuring that the wider team are aware of developments and key meetings. Day to day business management. Looking after inward and outward visits. Email prioritisation and triage. Hosting VIP visitors. Managing travel. Hybrid and flexible working can be considered for this post but will need regular workplace attendance due to security constraints. Candidates are encouraged to discuss options with the recruiting line manager before submitting an application. Person specification We are looking for enthusiastic and talented individuals to join our committed and friendly team. These roles will provide the right candidates with a fantastic opportunity to make a real difference at the heart of one of the most sensitive and high-profile programme areas within the MOD. The successful post holders will need to build their understanding of the MOD and the Defence Nuclear landscape at pace and the following experience is desirable in support of an application: Organisation and communication skills are essential to succeeding alongside management of relationships. Experience working within an administrator background or/and previous experience working as an Executive Assistant or Personal Assistant. Experience working with complex diaries and booking travelling arrangements via Government software. Comfortable and confident in working at pace to manage conflicting short term and long-term priorities. Building positive relationships with partners in other teams and departments and using those relationships to influence others through excellent interpersonal and communication skills, tailored to the recipient. Previous experience in an assistant or admin role. Working knowledge of Microsoft Applications Behaviours We'll assess you against these behaviours during the selection process: Working Together Making Effective Decisions Communicating and Influencing Managing a Quality Service Delivering at Pace Benefits Alongside your salary of £28,300, Ministry of Defence contributes £7,641 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. We truly believe that the MOD is a great place to work, and we offer a unique employee experience. We want to ensure that every single employee feels appreciated & fairly rewarded and offer the following additional benefits: Learning and development tailored to your role and broader skill development, enabling you to build a long-term career in your chosen area. Where appropriate there will be offers of training under our apprenticeship schemes. An environment with flexible working options A culture encouraging inclusion and diversity 25 days annual leave, raising to 30 days following 5 years’ service (+ 8 days bank and public holidays), with family friendly benefits including improved maternity, paternity and adoption leave A Civil Service pension with an average employer contribution of 27% Cycle Loan (Advance on Salary) Thank You Scheme Defence Sports & Recreational Association (DSRA) Defence Discount Service Some of our sites have on-site gyms, restaurants, cafes, nurseries and more. The post does not offer relocation expenses. 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Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. Candidates can apply online via the Civil Service Jobs website by completing the application form before the deadline shown. Apply using the Civil Service Jobs apply button, filling in all required details in all sections. Using the Success Profiles link for information on format and style, ensure you provide evidence for all Behaviours and Experience sections requested in the appropriate competency style. *Please note that not following the appropriate format will mean that you may be unable to reach the required grades for sift or interview* Candidates will be required to complete an online CV template to include job history, full details of education and qualifications and previous experiences and skills. Please also include any relevant responsibilities and achievements. Candidates have 750 words for a personal statement where they should focus on how their skills and experience meet the requirements of this role. There are a number of Executive Assistant opportunities, candidates who are found to meet an acceptable standard at interview but are not successful in one of the advertised posts may be considered for similar roles within the Business Unit. The requirements for the role have been benchmarked and these will be used to sift all candidates, with those meeting the minimum requirements invited to interview. Nationality Requirements - Further Information for Candidates This post is classed as ‘Reserved’ as per Civil Service Nationality Rules Section 3. In accordance with these rules, ‘only UK nationals may be employed in reserved posts in the Civil Service’[1] (Paragraph. 3.1). UK National Definition 2. The definition of a ‘UK National’ can be found at Paragraphs. 1.4-1.8 of the Civil Service Nationality Rules. Dual Nationals 3. As per Paragraph. 1.41 of the Civil Service Nationality Rules: a) ‘Candidates with dual nationality are in principle eligible for employment in the Civil Service provided that they meet the requirements in relation to one of their nationalities [i.e. UK National]. They may not be eligible, however, for employment in certain reserved posts where additional nationality requirements are imposed.’ Additional Restrictions for Reserved Posts 4. As per Paragraphs. 3.10-3.11 of the Civil Service Nationality Rules: a) Departments and agencies are entitled to impose additional requirements in reserved posts if this is considered necessary. This could include, for example, requirements as to the residency of the applicant or the nationality of one or both parents of the applicant.’ 5. If you are a Dual National who possesses UK Nationality and wish to check your eligibility for the post, please contact our recruiting team at the details below. Please be advised that we will not be able to provide a justification for our decision for security reasons. DNO External Recruitment [email protected] [1] Irish nationals and Commonwealth citizens are also eligible for employment in reserved posts if they were in the Civil Service at 31 May 1996 or before, or were appointed from a recruitment scheme with a closing date for receipt of applications before 1 June 1996. (Paragraph. 3.1) Feedback will only be provided if you attend an interview or assessment. There are a number of posts which require different security levels to be achieved, including Security Clearance and Developed Vetting clearance, above the normal clearance level expected for the MoD. No application can be accepted after the closing date. Feedback will only be provided if you attend an interview or assessment. As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [email protected] Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements Open to UK nationals only. Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : DNO-External Recruitment Email : [email protected] Recruitment team Email : [email protected] Further information Please ensure you read the attached candidate information document prior to completing your application. Please refer to the attached Candidate Information guide.
Temporary Staffing Administrator, Band 4
Oxleas NHS Foundation Trust, Dartford DA
Key Task and Responsibilities To receive all advanced bookings via the web-based Temporary Staffing booking system and ensure that these bookings are accurately entered onto theTemporary Staffing IT system. Knowledge of Healthroster, ESR and Trust systems. To receive all last minute or late bookings from the wards/departments andensure that these are accurately entered onto the Staff Bank IT system. To facilitate the running of the Healthroster weekly bank payroll extract, to leasewith the payroll team (SBS) to ensure bank staff are paid accurately and promptlyfor hours worked. To support and resolve any pay queries or disputes in line withTrust policy. To fill as many shifts as possible with appropriately qualified staff from the Bankby searching the Staff Bank IT system by preference and qualifications. To provide a polite and helpful problem-solving service to visitors (some whommay be angry or complaining) to the office, in sometimes potentially stressful situations involving salaries, staff cancellation, staff shortages, breaches inEWTD. Answering telephone queries promptly and efficiently, relaying messagesas appropriate. To inform the wards/departments when shifts are booked, when they are unable. To book a shift and when an agency must be used instead of the bank. To contact the staff member of the Bank or the Agency when the shift has beencancelled by the ward and vice versa.If it is not possible to fill a shift with Bank staff, you will be required to gainauthorisation from the appropriate Directorate lead and use the approvedagencies to fill any outstanding unfilled shifts. To liaise with Bank worker and Directorate on any complaints and ensure that theunit provides a comprehensive report on the incident and follows any other Trustpolicy and to pass onto Manager. To become familiar with the policies and procedures surrounding the LondonAgency Project and Trust Policies. Providing advice to Directorates andreflecting any changes in the operating process and input into the overallTemporary Staffing Policy. To provide HR and commercial advice when utilising Agency Workers. Liaisingand monitoring the Agency Workers Directive for Agency workers working longterm with the Trust. Ensuring that the Agency workplace checklists aresubmitted for all Agency workers in accordance with the NHSLA guidelines andcommercial agreements. To undertake the processing of invoices from external agencies, to confirm thebooking, to input the relevant information regarding shift start and end times, toconfirm correct grade, to confirm date and that the booking is correct. Toauthorise invoice for payment, up to £1,500 pounds only. To provide all secretarial and administration duties to fulfil the role. HR Administration Produce and issue Bank Workers Contracts. To maintain the electronic booking system with the personnel database, ensuringthat payroll data is accurate, home addresses, and mandatory training recordsare maintained. Ensuring that the electronic booking personnel database mirrorsthe Trusts primary database ESR. Draft payroll forms (change forms, terminations forms and variation payrollForms) for the Temporary Staffing Advisor/Manager to sign. Provide HR guidance on Trust policies e.g., Mandatory training, professionalregistration etc. And the European Working Time Directive. Other duties To provide on-going training to all authorised bookers on the web-basedTemporary Staffing booking system and Employee on Line. Deputise for Manager on system administration of the Temporary Staffingbooking system for password resets, permissions, and roles for users. To contribute to the formation of basic reports relating to the specific Directoratesas requested by the Manager or deputy. To work to the policies and procedures established within Oxleas NHSFoundation Trust. To assist in the further development of the Temporary Staffing function. To attend staff meetings as required. Attend to visitors to the Staff Bank; assisting them if possible or directing them tothe correct department within the Trust i.e., recruitment, operational HR, IT orLearning & Development. Representing the Temporary Staffing Office at ward managers and directoratemeetings to take forward issues that may have arisen. To promote a professional and positive image of the Temporary Staffing Office atall times. Be aware of the health, safety and welfare of others and to comply at all timeswith the requirements of the Health and Safety Regulations. To ensure confidentiality at all times complying with the Data Protection Act. To promote equal opportunities for all staff and clients in accordance with Trustpolicies. To carry out such duties as may be required and are consistent with theresponsibilities of the grade. Communication Good oral and written communication skills with the ability to communicateeffectively with internal departments and external agencies. Good interpersonal skills with the ability to work closely and effectively with staffat all levels within the department and throughout the organisation. Able to deal with queries relating to booking issues from bank staff, services/wards, and departments across the Trust. Strong sense of quality and customer focus.
Office Assistant
MHA, London ECY
Purpose of the Role To support the Administration/Reception/Secretarial teams with post room activities, typing, scanning, filing, storage, Catering/Room Set ups and general Office duties. Who we are At MHA, we work with a wide variety of clients across multiple industries and really get to grips with the inner workings of a company. This in-depth understanding allows us to offer new ways to help businesses fulfil their commercial potential. Our culture is one of innovation and growth. We’re hungry to help businesses succeed and recognise that doing so will require creativity, individuality and flair. At MHA we want to uncover your potential. We nurture teams of talented individuals, enabling them to rise to new challenges. Main Responsibilities Undertake retrieving files from and sending files to storage. Undertake office filing and collecting documents from all floors for GDPR purposes. Undertake printing, photocopying, binding, laminating of documents. Undertake printing and distributing of course notes and PowerPoint presentations. Undertake copy typing as requested by Senior Office Manager for the secretarial team i.e. letters, accounts, file notes, reports, bills, etc. Undertake local by hand deliveries and going to the bank. Undertake collection and removal of confidential wastepaper, waste cardboard and waste plastics for recycling from all floors if necessary. Undertake de-scaling of kitchen equipment. Undertake tasks requested by the Senior Office Manager and Office Supervisor. Cover post activities i.e., open, sort and distribute incoming post; frank outgoing post and take sacks to loading bay. Scanning of incoming post. Cover new client set-ups in CCH/iManage client database and credit searches. Assist with meeting room set-ups i.e., furniture, equipment and catering requirements Assist with telephone and IT equipment issues. Assist with photocopier faults & toner replenishment on all floors. Assist with issuing temporary and new security passes i.e., take and print photos, log pass numbers. Assist with reception cover i.e, field telephone calls, take messages, arrange couriers. Assist with preparing refreshments for meetings / partners. Assist with contractor and landlord issues and visits. Assist Senior Office Manager with setting up new starters. Assist with petty cash, cheque requisitions, preparing disbursement T10 forms. Assist with company acquisition projects i.e., relocating staff, equipment and furniture. Ad hoc tasks, as required. Qualification and Skills Experience of an office environment (2 years minimum) Keyboard skills IT literate (Word, Excel, Outlook) Good communication skills Good telephone manner Accuracy and attention to detail Flexibility and able to multi-task Organisation Enthusiastic and willing to learn Why join us Over the last few years, we have won multiple industry awards such as National Firm of the Year, Tax Team of the Year, Graduate and Non-Graduate programme of the Year, Best Advisory Services and most recently the gold standard accreditation by Investors in People. The offering Genuine Work Life balance 33 days holiday Inc. bank holidays, plus the opportunity to buy or sell up to 5 days (28 days on a training contract, with the opportunity to buy 5 days) Competitive salary package Employee Recognition awards Paid CSR time Accredited Investor in People New and improved programme for Succession planning and supportive management structure to help you realise your potential And more! It's an exciting time to join the firm so take your next career step with us. Our application form takes just a few minutes to complete and includes some diversity questions. MHA is a committed member of Access Accountancy and as such, we track our diversity stats and actively work to improve on these, year on year, looking at new ways to promote our roles to the widest audience. Any data collected is fully anonymised before sharing with any external parties, as per our Data Protection Policy and is not visible to hiring managers, or used in any way during the selection process. Our application form takes just a few minutes to complete and includes some diversity questions. MHA is a committed member of Access Accountancy and as such, we track our diversity stats and actively work to improve on these, year on year, looking at new ways to promote our roles to the widest audience. Any data collected is fully anonymised before sharing with any external parties, as per our Data Protection Policy and is not visible to hiring managers, or used in any way during the selection process. Req ID: 1040
Shared Service Support in Records & Info Admin
Bank of England, London
Shared Service Support in Records & Info Admin - ( 009771 ) Primary Location UK-ENG-London Job Secretarial and Administration Organisation 130020 - CORPORATE SERVICES OPERATIONS Job Posting 25-Oct-2023, 4:37:30 AM The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people. The Bank of England is a diverse organisation. Each of its 4,000 people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability. Job Description The Records and Information Administrator role is part of the Records and Information Administration (RIA) team, based in the Corporate Services Operations Division, within the Central Operations Directorate. You will be joining a friendly and supportive team keen to share their expertise and knowledge to train a new team member. The RIA team act as first-line contact for records management queries, resolving issues or referring on to other teams where needed. The majority of tasks and queries are to do with electronic records, however the role also deals with paper records and procedures. The jobholder will provide support to colleagues across the Bank, fulfilling the role of EDRM (Electronic Data Records Management) and RM (Records Management) system expert. Full training will be given. RIAs are responsible for the administration of documents and folders in the Bank’s Electronic Document and Records Management system and associated applications throughout the information lifecycle and support the business in ensuring that users comply with the Bank’s Records Management policies and procedures. The RIA Team works closely with various teams across the Bank including the Bank Records Management Team, business areas records management administrators, Technology Service Desk and support teams, the User Access Management (UAM) team and Recruitment support teams. Key areas of responsibility as a RIA Team member: Provide first-line customer support for records management queries via phone, email and the “My Service” online request tool, referring on where appropriate to Technology Support or the Bank Records Management Team. This includes: Assisting colleagues with problems using FileSite (the Bank’s records storage database) Provide guidance and advice to customers on best practice for storing and accessing records and complying with the Bank’s “Our Code” policy Creating, amending, reviewing and closing records management folders, and folder access rights Document administration including unlocking or checking in documents Responsible for the administration and review of folders and documents in the Bank’s Electronic Document Records Management system (ARM) Creating, updating and closing FileSite accounts for Bank colleagues Participate in the team’s daily rota, sharing responsibility with the rest of the team for the various ongoing activities and tasks including customer service and records management administration Records management governance and compliance including: Supervision and management of folders and documents throughout their lifecycle to ensure compliance with records management policies and legislation Govern the creation and maintenance of folders and document access ensuring correct security classifications Check and action Compliance and Integrity reports on all information stored Perform Data Protection Subject Access / Freedom of Information searches as required Role Requirements Minimum / Essential Criteria An interest in Records Management and an awareness of the importance of this for the Bank of England A collaborative and inclusive approach to working both within the team and with colleagues across the Bank Excellent customer service skills and the confidence to deal professionally with people at all levels in the organisation A collaborative and inclusive approach to working both within the team and with colleagues across the Bank Excellent customer service skills and the confidence to deal professionally with people at all levels in the organisation A commitment to service improvements with a customer focussed attitude Ability to prioritise and handle your own workload and work to tight deadlines to deliver a successful outcome Good written and verbal communication skills Able to work as part of the team and independently as required Accuracy and attention to detail Ability to learn quickly Solid understanding of Microsoft Office suite and the ability to learn a range of IT tools / applications software as part of the role Desirable Criteria Possesses a broad understanding of the Bank’s organisational structure, or an interest in quickly acquiring this knowledge Knowledge or experience of Records Management within an organisation Working to Service Level Agreements (SLAs) in a Service Request environment You should not be put off applying if you do not meet/ have all of these criteria – we would encourage you to get in touch to discuss what support you might need to close any gaps and/or any other skills you might have which you think could be helpful in role. Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application. Salary and Benefits Information This specific role offers a base salary of £25,700 per annum on a full-time basis. In addition, we also offer a comprehensive benefits package as detailed below: A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year. A discretionary performance award based on a current award pool. A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits. (Note effective from April 2023 and for the Benefits year 2023/24) 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits. Private medical insurance and income protection. National Security Vetting Process Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice The Application Process Important: Please ensure that you complete the ‘work history’ section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It’s therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process. The closing date for applications is Friday 17 November 2023. The assessment process will comprise of two stages. Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.
Sec Ops Engineer - 3rd Line Support
Michael Page, Hatfield
Design, build, install, and configure security solutions for on prem and cloud environmentsProactively monitor security solutions (SIEM, threat detection and data security (Varonis), endpoint protection, network analytics etc.) for alerts, conducting event analysis, and incident managementDocument technical standards to meet corporate security policies and industry best practiceEnsure appropriate technical measures are in place, to comply with legislation and regulations such as GDPR, GxP, and with ISO 27001Conduct vulnerability scanning, analysis, and remediationPerform security reviews, identify gaps in security architecture, and apply appropriate remediationParticipate in Change Advisory Board (CAB) to ensure that any security impacts of upcoming changes are appropriately managed, to minimise risk and exposureTriage, analysis, and prioritisation of security incidentsIdentify root cause of security issues and design appropriate solutionsContribute as a key member of the EMEA region, in the global information security management system activitiesAct as EMEA initial point of contact for any out of hours P1 security incidents.Regularly attend global security calls. Due to scheduling challenges these calls may fall outside UK core business hours.Varonis Data Security Platform: DatAdvantageVulnerability Scanning and Management: QualysPatch Management: SCCM/Endpoint Manager and WSUSEndpoint Security: Symantec Endpoint Protection (SEP)Security Information and Event Management (SIEM): QRadarEmail Security: Cisco Secure Email, Microsoft Office365Cloud Platforms: Azure and AWSActive Directory: ADFS, Group Policy, PowerShell (desirable)Network Protocols: TCP/IP, SMB, DNS, DHCP and associated servicesNetwork Management and Monitoring: Cisco ISE, CISCO DNAC, Cisco StealthwatchMicrosoft Windows Server and Client (Wintel)Virtual Platform: VMWare vCenter and Horizon VDIService Management: ServiceNowMicrosoft Office Applications: Excel, Word, Project, Visio
Education Business Administrator
East Lancashire Hospitals NHS Trust, Blackburn BB
An exciting opportunity is available working as part of the Directorate of Education, Research and Innovation at East Lancashire Hospitals Trust. You would be required to work within the Clinical Activities Support Team but also closely with the wider education, research and innovation teams ensuring administrator support is covered in line with service, colleagues and teams needs. This will include supporting the teams in organising meetings, communication activities, helping preparing training and educational materials, staff surveys, routine administrative tasks, and supporting the team with data management, input and co-ordination. This is a great opportunity for an individual to join an exciting and innovative department. The post holder must have excellent communication and time management skills and be able to organise their own and other team members workload within time frames. The post holder will be responsible for providing confidential, accurate and efficient clerical and administrative support for DERI Teams, this will include supporting the teams in organising meetings, communication activities, helping preparing training and educational materials, staff surveys, routine administrative tasks, and supporting the team with data management, input and co-ordination. See attached Job Description and Personal Specification for more detail At ELHT, we have a reputation for high quality innovative service delivery underpinned by skilled and motivated staff. Investment in innovation, multi professional education and research is vital to improving the delivery and quality of patient care. As such, DERI is dedicated to educating, training, and developing our current and future workforce to support the vision of providing safe, personal, and effective care. To support this vision, we work across the Education and Simulation Centres of the Royal Blackburn and Burnley General Teaching Hospitals, providing colleagues through training and skills development with a wide range of high quality and responsive education services A wide range of clinical skills courses The International Nurse Training Programme Preceptorship Programme Infection, prevention and control training and advice Resuscitation programmes General education support An informal visit is highly recommended for you to fully appreciate the work of DERI. MAIN DUTIES The post holder will be responsible for providing confidential, accurate and efficient clerical and administrative support within DERI. 1. Assist in providing full clerical/secretarial support including typing of letters, minutes (taking notes), and other routine correspondence, which involves working to tight timescales and deadlines. Taking and making telephone calls, dealing with enquires, photocopying, and filing. 2. Maintain databases and systems that assist and support service users in the performance of their duties 3. Handling and processing of cash and maintaining stock control in relation to on site refreshment provision 4. Maintain the confidentiality of the working environment 5. Ability to work flexibly with other admin colleagues to ensure that workload pressures and absences due to annual leave and sickness are dealt with appropriately by using available resources. 6. Assist in the implementation of departmental databases in use including, inputting, and extracting data in line with departmental/Trust/national procedures 7. The post holder will be guided by the Clinical & PGME Lead but is expected to have a degree of autonomy working to Standard Operating Procedures and agreed good practice. 8. Maintain electronic filing system as agreed with the line manager and in line with Trust policies 9. Updating training records 10. Deal with routine correspondence from both internal and external sources 11. Produce letters and other correspondence for service users using a range of software packages 12. Ensure requirements of service users are organised to include room bookings, electronic diaries, monthly inventories, producing of the packs for all aspects of Trust training programmes. 13. Work in partnership with Education Centre reception team covering reception duties as required 14. Manage Education Service Microsoft Outlook shared calendars 15. Receive and action tasks from the Education Service shared mailboxes (emails) 16. Sort mail and distribute 17. Any other duties in line with job description which may be required by the manager 18. Work with colleagues in the team on the development of current and new services and other initiatives. 19. To meet the needs of the organisation you may also be required to provide cover in other areas following appropriate discussion. 20. Manage the administration for training courses to include course bookings and cancellations; invoicing; payments and receipt of monies owed. 21. Assist in the preparation and set for training courses and provide admin support during the running of the courses. 22 Raising and receipting of e-procurement orders, managing stock requisitions and stock levels COMMUNICATION 1. To assist with the creation of education marketing materials and information e.g., for Centre notice boards, e-Bulletins, Message of the Day, social media, events and for distribution within Divisions 2. Communicate effectively with other team members and service users 3. Liaise with internal departments, outside agencies, ensuring that all enquiries and urgent matters are dealt with politely, efficiently and in accordance with the Data Protection Act and that complicated issues are communicated in a simplified form and fully understood by all parties. 4. Communicate and liaise with other internal Trust departments and individuals through a range of interpersonal and IT media. 5. Participate in regular team updates e.g., team brief, team engagement sessions and regular 1 2 1 meetings 6. Provide cover for colleagues within DERI during their absence. TRAINING AND DEVELOPMENT 1. Demonstrate own activities to new or less experienced employees 2. To participate in Individual Appraisal and Personal Development plans on an annual basis and to undertake training and development as identified within these discussions and as indicated by the requirements of the post. 3. Take responsibility for maintaining a record of own personal development 4. Successful completion of local training 5. Attend all Core and Essential Skills training relevant to the post holder an identified through the Appraisal process ORGANISATIONAL RESPONSIBILITIES 1. Utilise personal initiative and judgement to implement effective systems of prioritisation and organisation ensuring that work is completed within agreed timescale 2. Exercise independent judgement and initiative based on acquired experience and knowledge when queries or problems arise, by taking appropriate action to resolve the problems or referring them to the appropriate person. 3. Propose changes to administrative procedures/policies 4. Be expected to make decisions within the boundaries of this role. 5. Ensure departmental security and confidentiality is maintained 6. Work on any of the ELHT hospital / community sites PROFESSIONAL RESPONSIBILITIES 1. Maintaining effective secretarial and administrative support to the Department within a changing and busy environment 2. Good word processing and data input skills 3. Effective management of own work 4. Good interpersonal skills 5. To cooperate with a balance annual leave programme in conjunction with others to ensure continuity of service 6. Take part in any statutory training and any other training deemed appropriate to be equipped with the necessary skills, knowledge and attitudes which will be required to ensure the success of the team.
Service Desk Engineer
Luxoft, London
Project Description Luxoft's client is a FinTech providing technology and business processing services to Hedge Funds and Asset Managers. With a unique value proposition including a best-of-breed in-house trading and risk management platform, coupled with business processing services, the client has a highly skilled core team in London, Connecticut and Hong Kong which Luxoft will supplement and enhance. An excellent opportunity for personal development in a dynamic environment. The client is in a growth phase and requires high performing and motivated individuals to join the services teams provided by Luxoft. As a Service Desk Engineer (L1) you will be at the forefront of our customer support operations. You will play a critical role in ensuring that our clients IT systems run smoothly by providing timely and effective technical assistance, understanding the root of the problem and ensuring that client end users are able to continue with their business activities. Responsibilities 1. Client Support: Provide first-level technical support to clients via phone, email, or chat. Quickly and accurately diagnose and resolve technical issues related to hardware, software, and network connectivity. Escalate complex issues to senior engineers or specialized teams when necessary. 2. Incident Management: Create and maintain detailed records of client interactions and reported issues in the ticketing system. Prioritize and manage multiple support tickets, ensuring timely resolution and adherence to service level agreements (SLAs). Follow up with clients to ensure issue resolution and customer satisfaction. 3. Remote Troubleshooting: Utilize remote desktop tools to access and troubleshoot clients' computers and systems. Assist clients with software installations, updates, and configuration changes remotely. Offer guidance and instructions to clients for self-help and basic troubleshooting. 4. Hardware and Software Support: Assist clients with hardware issues, including desktops, laptops, printers, and peripherals. Provide guidance on software applications, troubleshoot software-related problems, and assist with installations and updates. 5. Documentation and Knowledge Sharing: Maintain a comprehensive knowledge base of common issues and solutions. Contribute to the creation and updating of support documentation, FAQs, and user guides. Share knowledge and expertise with colleagues to enhance the overall effectiveness of the service desk. 6. Client Education: Educate clients on best practices for IT security and data protection. Provide training and guidance to clients on the use of various IT tools and applications. 7. Collaboration: Collaborate with other IT teams, including network engineers, system administrators, and security experts, to resolve complex issues. Participate in team meetings and provide input on process improvements and client feedback. Skills Must have Proven experience in a technical support role or as a service desk engineer. Strong knowledge of common operating systems (Windows, Linux) and desktop applications. Excellent problem-solving and troubleshooting skills. Customer-focused with strong communication and interpersonal skills. Ability to work effectively under pressure and meet SLA commitments. Nice to have IT certifications such as CompTIA A+, CompTIA Network+, or ITIL certification is a plus. Languages English: C2 Proficient Seniority Regular Relocation package If needed, we can help you with relocation process. Vacancy Specialization Technical Support (SL1) Ref Number VR-100300
Client Administrator
Aimée Willow Connex, Manchester
Client Administrator Support Manchester - North West The Role Manage effectively and in accordance with policy and practice; the administration of ledgers, validation of debtor balances, credit control, collection activities and allocation processing with ownership of the following: Responsible for daily cash allocation across the portfolio. Responsible for facilitating client payments both on the client operating and Banking platforms. Responsible for the active and accurate credit control of any factoring facilities within the portfolio. Ownership of the client verification and ensuring verifications are completed in line with credit expectation. Provide assistance to the client managers and client executives in day to day tasks as and when required. Maintain thorough records and provide necessary feedback and reporting to customers and managers/colleagues. Maintain delivery of a high-quality service to customers. Strong communicator with both internal and external stakeholders. All activity is undertaken within the scope of overseeing the maintenance of the collateral being funded. Understand the wider Bank's products and services, and proactively identify and action sales opportunities in order to best meet customer needs. Adherence with the Bank's AML policies and procedures, with vigilance at all times of the conduct of customers and debtors. Additional responsibilities for all employees Actively promote and practise the Bank's Guiding Principles Understand and adhere to the Bank's policies and procedures with particular reference to: Conduct Rules and Professional Standards Policy Information Security and Data Protection Act 2018 (GDPR) Fair Treatment of Customers Risk management and reporting of risk management incidents Regulatory compliance and prevention of financial crime Disaster recovery and business continuity Proactively contribute to the Performance Planning and Review process Support Bank wide Forums as required or identified Cooperate with and help colleagues across our business, performing other reasonable tasks as may be required from time to time Apply for this Job
HR Administrator
Destinology, Bolton
HR Administrator Company: Destinology Based: Bolton Salary: £23-26k Hours: 37.5 per week Holidays: 22 days per annum plus Bank Holidays Reporting to: Head of People About the company Destinology is all about luxury holidays whether it be on land or at sea. Were here to create the ultimate tailor-made holiday, with our unique blend of first-hand destination expertise, services, and superb relationships with our carefully selected travel partners. With Destinology, our customers receive their own personal travel consultant, who will ensure that no detail is overlooked - however small - right from their initial enquiry, all the way through to their return home. Role Purpose As an HR Administrator, you will work closely with the Head of People to deliver comprehensive HR administrative support. You will be the first point of contact for any HR-related queries and will contribute to the overall success of the HR function by ensuring the smooth execution of HR processes and fostering positive employee relations. Responsibilities First point of Contact: Serve as the primary contact for all HR-related queries from employees and managers, providing prompt and accurate responses to their queries. Employee Records Management: Responsible for maintaining accurate and up-to-date employee records, including personal information, employee contracts, benefits enrolment, and any relevant documentation. Recruitment and Onboarding Support: Assist in the recruitment process by posting job openings, coordinating interviews, conducting background checks, and facilitating the onboarding of new employees. This might involved preparing new hire paperwork, supporting set up of inductions, and ensuring all necessary documentation is completed. Benefits Administration: Help employees understand and enrol in various benefit programs such as health insurance, retirement plans, and other employee perks. Also manage benefit related documentation and assist with addressing employee enquiries. Time and Attendance Tracking: Manage time and attendance systems, making sure that employees work hours and leave requests are accurately recorded and accounted for. Policy Communication: Communicate and educate employees about company policies, procedures, and guidelines, ensuring that employees are aware of and adhere to the organisation's rules and regulations. Employee Relations: Be the first point of contact for employees seeking assistance or information about HR-related matters. Address basic employee queries and concerns and escalate more complex issues to the Head of People. Compliance and Legal Requirements: Help ensure that the organisation is compliant with labour laws, regulations, and industry standards. This involves keeping up-to-date with changes in employment laws and making necessary adjustments to HR processes. HR Data Management and Reporting: Compile and generate HR reports, metrics, and analytics that provide insights into workforce trends, turnover rates, and other relevant data. This information is valuable for making informed decisions about workforce planning and development. General Administrative Support: In addition to HR-specific tasks, HR administrators might also perform general administrative duties such as managing office supplies, co-ordinating meetings and assisting with special projects. Recruitment Support: Assist in the end-to-end recruitment process, including drafting job advertisements, scheduling interviews, coordinating the onboarding process, and ensuring seamless experience for new hires. HR Records Management: Efficiently manage HR Records and documentation, ensuring accuracy, confidentiality, and compliance with data protection regulations. Diligence: Ensure that all managers across the organisation diligently conduct 1-1 meetings, effective coaching, perform probationary reviews, and manage staff absence with utmost efficiency and care. Policy and Procedure Maintenance: Maintain and update HR policies, procedures, manuals, induction materials, and training documentation, ensuring they reflect current practices and promote equality and diversity. Capability, Knowledge and Experience Essential: CIPD qualification preferred. Minimum of 2 years of previous HR administration experience Be able to take initiative and pro-actively solve problems Excellent communication and attention to detail and accuracy Microsoft Word/Excel/PP experience About You Excellent interpersonal skills Clear thinker, ability to step back, analyse and resolve problems while exercising good judgement. Work effectively in a team environment Hard working gets things done Self motivated with a can-do attitude and committed approach Ability to work under pressure and achieve targets and deadlines Helpful, polite and friendly Pro-active
Finance and Admin Officer
Moorside Primary, Swinton, Salford
Education - School School Support Staff Moorside Primary, Swinton Moorside Community Primary School Holdsworth Street Swinton M27 0LN Tel: 0161 808 0182 Executive Head Teacher: Mr S Lawler-Smith Job Title: Finance and Admin Officer Grade/Salary: 2C, £24,390 - £26,116 Working Pattern: 36 hours per week - Term Time Only + 10 days Contract Type: Permanent Closing Date: Wednesday 22nd November 2023 at 12:00 noon Interview Date: W/C 27th November Moorside Community Primary is a school at the hub of a thriving community in Swinton. The key to our success is our high aspirations for all, the forming of positive, collaborative relationships between all stakeholders and our established team ethic. We are looking to appoint an experienced administrator, with a financial background, to provide support to the existing team, School Operations Manager and Head Teacher. The successful candidate will need to be able to co-ordinate and manage their tasks, able to demonstrate good standards of literacy, numeracy and ICT skills. The successful candidate will: Possess good basic maths and literacy skills Have working knowledge of IT Have experience with admin and ideally finance Work well within a team and promote the positive ethos of the school Have excellent communication skills and the ability to relate well to children and adults Have a positive ‘can-do’ attitude The school can offer: A supportive Head Teacher and Governing Board Fantastic, state of the art facilities A motivated, forward thinking, and dynamic team Excellent professional development and career prospects An outstanding team ethic Job Description.pdf Person Specification.pdf Visits to the school are encouraged, please contact [email protected] to arrange. To help you with your application, please take a look at our web page; www.moorsideprimary.net and our school video https://youtu.be/RQ_RYACe4cI The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This post is subject to a fully enhanced DBS check. Continuous service commitment New employees can now keep their service related benefits when moving between a whole host of public sector organisations within Greater Manchester, which include: Councils, NHS, Greater Manchester Fire and Rescue, Transport for Greater Manchester, as well as many others. Diversity and Inclusion We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer and a Stonewall Diversity Champion. We understand how hard it can be to combine caring for a loved one with work so we aim to provide support and flexibility to balance family and caring responsibilities with work https://greater.jobs/content/9189/diversity-and-inclusion Our core data protection obligations and commitments are set out in the council’s primary Recruitment and Employment Privacy Notice which can be found at https://www.salford.gov.uk/gdpr . If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character. https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel by way of a Guaranteed Assessment Scheme. Our application forms ask you to indicate if you meet any of the criteria within this scheme, and so to find out more and if you qualify please visit: GreaterManchester Guaranteed Assessment Scheme | greater jobs salary from £24,390 contract permanent working hours term time application deadline 12 00 pm 22nd Nov 2023
Deputy Office Manager / Personal Assistant
Manchester University NHS Foundation Trust, Manchester M
We’re looking for a self-motivated, energetic and competent candidate with previous experience, excellent PC and all-round secretarial skills including MS Office, Word, Excel and PowerPoint. Used to working at a senior level within the NHS, you’re comfortable working within a high-pressure environment and prioritising your work to meet deadlines. Conscientious, self-motivated and able to engage with, and motivate others, you’re also familiar with data protection issues and patient confidentiality. This is a demanding role which will require an adaptable and flexible individual with a proven ability to prioritise their own workload and demands from senior colleagues. You should have an eye for detail and use the utmost discretion when dealing with any confidential matters. You’ll be an integral part of the team that is key to the successful delivery of the Patient Services agenda. Providing a professional, confidential and comprehensive secretarial and administration service to the Corporate Director of Nursing, you’ll be responsible for managing the diary and arranging, coordinating and minuting various meetings, alongside providing support to the Office Manager with line management of the Patient Services Administration Team. This is a rewarding and varied job with significant responsibility. You will enjoy working with a friendly, dedicated team who share your passion for delivering an extremely high standard of work with the focus on improving the standard of care we provide MFT is England’s largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022. We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable. At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together. To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form. COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the ‘NHS England’ website where you can also find out more about how to access the vaccination. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team [email protected]. We’re looking forward to hearing from you!
Receptionist / Telephonist
Florence House Medical Practice, Manchester M
Duties and responsibilities Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Telephone Enquiries Restoring telephone services Telephone calls are answered promptly and clearly and in line with the practice protocol Calls are answered clearly, simply and with warmth, conveying accurate information to the caller Deal with in-coming calls and pass on the appropriate information to the relevant personnel Confidentiality is maintained at all times Make external calls on behalf of the Practice to external agencies Reception Duties Booking into and running of the appointment system Receive and direct patient at reception promptly and courteously Advise patients of overdue health checks and direct to appropriate clinic Handle difficult, distressed or aggressive patients with tact and diplomacy Ensure the patient computer details are kept up to date e.g. correct telephone numbers Ensure conversations with patients and relatives are conducted in a confidential manner Organise appointments and checking surgery lists Ensure that the reception area is tidy at the end of surgery Ensure a continual flow of patients during surgeries Hospital post and incoming mail is dealt with in the appropriate way. Post marked personal, private and confidential must be passed to the practice manager Extraction of notes and/or summary sheets for visits and surgeries Organise requests for home visits and appropriate paperwork Be completely familiar with the Practice Complaints Procedure and advise and direct patients appropriately Chaperone when requested in accordance with the practice chaperone policy Ensure that daily messages for receptionist are read and understood Ensure safe procedures in handling specimens/samples/vaccines Ensure any unsafe features of public/office/reception areas and noticed and rectified or promptly and accurately reported Ensure waiting area is kept free from obstacles and is maintained in a tidy and presentable manner Leave reception area tidy and ready for incoming colleagues, together with information regarding unresolved or urgent problems Ensure tasks are completed Process prescriptions in accordance with the repeat prescribing protocol Filing and Record Keeping Locate patient records and re-file after use Filing of hospital letters; results, prescriptions and other documentation In-putting data from medical records and other clinical information Returning medical records Receiving medical records Passing on messages and recording in the relevant message books Providing a receipt to patients for insurance reports/private work Computer Duties Retrieving statistical data where requested Backing up of computer files for both servers and running cleaning tape as required Liaise with EMIS/CCG IT helpdesk when required Operation of the computer system programme and data in-put of clinical information where required Hospital letters/lab results - ensure it is date stamped, scanned and attached to the patient record via DOCMAN Designated Duties Setting up clinic rooms and surgeries for doctors and clinics Tidying of rooms at the end of surgeries and ensuring all documentation is safely stored Completion of forms required for surgeries The duties above may change in the light of developments within the Practice and are subject to review Team Awareness Understand own role within the Primary Health Care Team and its impact on patient care Understand other roles within the Primary Health Care Team Requests from colleagues are responded to willingly Where requests from colleagues cannot be met, reasons are clearly and politely given Be aware of the CCG or its successor and its role with regard to the Practice and patients Understand the need for continued training and self-development Participate in any training programme implemented by the practice as part of this employment Be aware of security measures within the practice to ensure patient and staff security at all times Employment Acts and Codes of Practice Comply with employment legislation and codes of good practice. Health and Safety In accordance with the Health & Safety At Work Act 1974, and other supplementary legislation required, to take reasonable care to avoid injury during the course of work and co-operate with the Practice and others in meeting statutory requirements.