Overview of salaries statistics of the profession "IT Support Technician in UK"

Successful applicants will have been in the UK for 5 years. A full UK Manual driving licence is required for this role Applications welcome from anyone with relevant IT experience or educationAbout the Job:Do you have experience working in IT support? Are you looking for a role with exposure to a wide range of technologies?Can you solve technical problems whilst providing amazing customer support?ESP Global Services are currently recruiting an Airport Engineer to join our team at Heathrow airport.Working as the Airport Engineer you will provide “hands on” IT support and maintenance on a wide range of hardware and software within the airport. Responding to tickets from the ESP service desk you will ensure all IT issues are effectively and efficiently resolved in line with our service level agreements.What will you do? Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure incidents and successfully resolve within the agreed timescales. Consistently provide updates to the ESP Service Desk and end users on all live incidents and service requests Supply and replace IT consumables, such as paper and ink toner when required Carry out regular “floor-walking” and pro-active line of sight checks/ routine preventive maintenance to identify, log and resolve any issues before they are raised as incidents by customersWhat will you bring to ESP? At least 2 years’ experience in an IT support role Good knowledge of current Microsoft Windows Desktop software Understanding of network protocols, server hardware and configurations Self-motivated with a willingness to learn and adapt to any new change or situation Excellent verbal and written communication skills 5 years UK working history which can be referenced for airside clearance checks Full UK manual driving licenseIf you…. Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.What we will offer:Salary:We offer a competitive range based upon suitability or experience.Benefits: 20 holidays Shift AllowanceHour of work: Shift pattern 4on - 4off 4am to 4pm & 10am to 10pm DaysPersonal & Professional DevelopmentWithin a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.Diversity, Inclusion & BelongingWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.Who are we:ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.Job Type: Full-time

IT Support Technician Central, London £19 - £21 per hour Ongoing Temp Role THE COMPANY: Working for this specialist college, this is your chance to become involved in a really worthwhile and hands-on team. You will be working on supporting their staff across the business with IT support and solving any issues. This is a full-time role but a great opportunity to take on new tasks and learn. SKILLS: End-user support. Infrastructure and device support. Supporting with the AV/VC systems. Infrastructure support via service management, Microsoft Teams, telephone, email and onsite support Taking full ownership of supporting with IT throughout the business. Ensure meeting rooms have good, working IT and AV equipment and be on hand before meetings to support. Provide technical support and guidance to the colleges examiners through managing their Technical Support Inbox. Maintain and manage records in accordance with the guidance and data protection policy. THE PERSON: Be really able to research problems in-depth and find solutions using whatever methods available. Must be willing to learn and be able to adapt to the situation. Be able to work fast take complete ownership of a user problem, and resolve quick as possible. Have an active interest in IT, stay up to date with the changing industry and adapt your methods to fit this. Be able to deal with various levels of user competency either written or verbal. Be willing to go the extra mile in dealing with user queries and also have a professional and polite manor. Being able to work as part of a team and deliver excellent service. EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified. CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998 Morgan Spencer Limited, registered in England & Wales No: 4254114 OUR MISSION: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts. Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them.

Are you looking for an IT Technician job based in Iver, Buckinghamshire? An exciting job opportunity has arisen for an IT Technician to join this exciting and growing design and manufacturing company who are world leaders in their field. The responsibilities of the IT Technician, based in Iver, Buckinghamshire will include: Provide 1st line support to over 30 members of staff Assist IT manager with day-to-day system tasks Be able to perform basic administrator activities on Backup systems, Anti-Virus and security systems. Become an advanced user of Office 365 and other Microsoft applications, such as CRM, to offer advice to staff in their day to day use of these applications Help build and setup PCs for R&D, tech support and trade show purposes. The skills/experience the IT Technician will have: 1-2 years' experience within a similar role Able to manage multiple tasks in parallel Knowledge or experience of Citrix would be beneficial Good computer literacy. Use of Excel and Word an advantage. My client offers great benefits such as commission, car allowance, quarterly bonus, pension, health cash plan, share scheme and remote working options. APPLY NOW for the IT Technician job based in Iver, Buckinghamshire, please send your CV to [email protected] or call Lewis Phillips for more information on 01582 878880.

About us. Workplace safety is a fundamental part of our DNA, and we take pride in ensuring that we make a positive impact on the lives of others. By developing leading software solutions that safeguard people and the environment, we are positively impacting the world. Leveraging data and technology to drive a modern culture of health and safety compliance and sustainability. If you’re interested in impacting the lives of others and being a part of a rapidly growing global organization, we hope you’ll consider joining us! About the Role As a Senior IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our IT systems. You will be responsible for providing high-level technical support, troubleshooting complex issues, and implementing solutions that meet the specific needs in the business. This position requires a strong technical skillset, excellent problem-solving abilities, and great communication skills. Responsibilities Provide advanced technical support to clients, including diagnosing and resolving hardware, software, and network issues. Act as a subject matter expert in various IT domains Lead and mentor junior support engineers, providing guidance and training as needed. Collaborate with clients to understand their IT requirements and develop customized solutions. Document and maintain detailed records of configurations, issues, and solutions. Assist in the development and implementation of IT policies, procedures, and best practices. Analysing ticket data and automating tasks Licenses and hardware management Qualifications 5+ years’ experience in similar role Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience). 5+ years of experience in IT support or a related role. Strong knowledge of operating systems (Windows, MacOS), hardware components, and network protocols. Excellent troubleshooting and problem-solving skills. Experience with scripting and automation (e.g., PowerShell). Strong interpersonal and communication skills, both written and verbal. Ability to work independently and collaboratively in a team environment. Relevant certifications is a plus. What We Offer: EcoOnline has a flexible workplace policy that allows you to work both from home and in office. We want you to be able to do your best work no matter where you are. We emphasize providing many ways to support our team to do their best work, and we believe that if you look after your people, they look after everything else! Today's global IT support team is a dynamic and diverse group with technicians in Finland, Norway, Denmark, the UK, Ireland, and Canada. The team is characterized by its positive and helpful colleagues who work collaboratively to provide excellent IT support services making them a valuable resource for the organization's technology-related needs. Work alongside talented colleagues in a supportive and positive environment Impact your daily assignments by developing our processes and automating tasks Global impact. Your contributions will directly affect users and operations in multiple countries, allowing you to see the tangible results of your work on an international scale Career development in a growing global SaaS company Learning opportunities- Take Microsoft certifications with our Enterprise skills initiative Our process and what to expect: Submit your application – you will receive a response within 10 business days Recruiter screening (virtual) – 30 mins Hiring Manager Interview (virtual) – 30-60 mins Skills assessment – will vary depending on the role you’re applying for Final Interview (virtual) with key stakeholders or leadership – 30-60 mins From start to finish, our process from initial engagement to extending an offer is typically 32 days Interested but don’t feel you meet all the qualifications? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria but have the aptitude and capability. Our priority is to ensure we set people up for success. Diversity, Equity & Inclusion. EcoOnline is proudly an equal opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be recognised in the top 10 highest value private companies in the UK by Beauhurst. In over 24 countries, Inspired schools are individually developed and anchored in the vibrant cultures of their respective locations. They collectively form an international family of schools that nurtures each student's academic and personal development in a progressive, dynamic, and innovative learning environment. By joining our award-winning team of over 11,000 employees, you can work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world's most desirable locations. We invest heavily in our team members who enjoy industry-leading professional development, exceptional career opportunities, and mobility across our group. ROLE SUMMARY: We are currently looking for a qualified on-site IT Field Support Technician who is ready to provide support for school staff, students and overall community by responding to inquiries and support requests and contacting external entities in cases where hardware repairs are required. The IT Field Support Technician receives and responds to inquiries and requests for assistance through the IT ticketing service. This full time role will be based in Fulham School, reporting into the Senior IT Support Technician. KEY RESPONSIBILITIES: Support all users in setup, maintenance and repairs including laptop computers, peripheral devices, printers, projectors and software to ensure functionality; Perform advanced troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) with goal to get users back on the job including deploying temporary equipment as needed; Assist in managing the complete IT suite for the school Provide orientation and guidance to users on how to operate software and computer equipment; Work with equipment vendors to manage and lower repair time and subsequent employee downtime. Identify computer or network equipment shortages and place orders; Install new hardware and software; Create and maintain accounts and security groups in Active Directory; Contribute to technical documentation and FAQs in appropriate areas; IT Ticket Management – Logs tickets and coordinates ticket resolution between IT and end user. Respects the agreed Service Level Agreements. THE IDEAL CANDIDATE WILL HAVE: Attitude & Behaviours Proactive self-starter with the drive to deliver results. Works with others in a collaborative and solutions focused manner to achieve measurable outcomes that improve business performance. Resilient individual with the ability to operate in a demanding and fast-paced environment. Demonstrable ability to quickly take on new information and apply themselves to new tasks Highly professional and able to build credibility quickly and maintain positive stakeholder relationships Skills & Experience Required Education: High school diploma Required Experience: 2+ years’ experience as an IT technician. Strong knowledge of the Microsoft ecosystem Knowledge about networking e.g. cabled and Wifi networks Other requirements: Excellent diagnostic and problem-solving skills Strong customer focus and excellent communication skills; Understanding of diverse computer systems and networks Qualified Applicants must have clean criminal record or equivalent. Other preferred Knowledge/Skills, Education, and Experience Certification as IT Technician (e.g. CompTIA A+, Microsoft Certified IT Professional, Cisco, etc) SAFEGUARDING STATEMENT Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.

Employer description: United Learning is a large, and growing, group of schools aiming to offer a life changing education to children and young people across England. As a Group, we can reward our staff better: with good career opportunities, better pay, benefits, and ultimately, the satisfaction of helping children to succeed. We invest in our staff well-being with an ongoing group-wide well-being programme. It's an ethos we call ‘the best in everyone’. Overview: We are now looking for an eager candidate to join us as an apprentice. As the IT Technician Apprentice, you will gain experience of supporting an IT team in delivering, maintaining, and supporting technology. Opportunities to gain wider technical knowledge and experience across the cluster are expected and will be beneficial to all. Duties: You will be responsible for: Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines Escalating calls or technical issues internally or to third parties as appropriate Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans) Keeping records of all users including the management of laptop loans Hardware – routine checking, fault finding and rectifying, general maintenance Stock control of consumables and hardware ordering, distribution and paperwork Daily checking and backing up of servers Assisting and training students and staff in the use of the Network when applicable What we are looking for: Desirable skills: Ability to communicate clearly and sensitively in writing and orally to a variety of audiences Good analytical and problem-solving skills Good organisational skills with the ability to manage own time effectively Ability to self-evaluate learning needs and actively seek learning opportunities Ability to relate well to children and adults Practical experience of installing, maintaining and upgrading PC computers, printers and other peripherals Working knowledge of Internet services, including cloud, web and E-Mail and MS Office (Word, Excel and Powerpoint) Previous experience of the Microsoft Windows Operating System would be beneficial Personal qualities: Self-motivated Team player Flexible approach to work and working hours Willingness and ability to travel around the London cluster to support other sites as required. If you drive this will be beneficial but you will not be required to drive. [You will travel to other sites with the more Senior Technician's and colleagues] Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Free onsite parking Free access to onsite gym Onsite canteen Staff activities such as football and volleyball that you can get involved with Access to perkbox 25 days holiday allowance, plus bank holidays Additional details: You will be based at one of 3 schools in the South East London Cluster; Bacon’s College in Rotherhithe, The John Roan School in Greenwich or Sedgehill Academy near Catford. You will be required at times to work at the other sites within the South East London Cluster other than your home site. The Apprentice IT Technician post reports to the Senior IT Technician at each school. Although a driving license is beneficial, it is not essential as the apprentices will travel with other colleagues. They are also all easily accessible with local transport links and the Tube. Salary: Your salary is based on National Minimum Wage for your Age and higher than the standard apprentice wage. Wages may be higher or lower than the range advertised. Speak to the recruiter at QA for confirmation. For example, yearly salaries could range between: £14,605.50 £19,851 £20,319 Future prospects: Many apprentices have been supported to achieve Distinctions and Merits and been retained as full-time members of staff after their apprenticeship. Salary rises and promotions will come with securing full-time employment. United Learning Trust has extensive experience of training IT apprentices into fully fledged and qualified IT Technicians. The Trust may also potentially fund and support you to work towards higher qualifications such as the Network Engineer Level 4 or a Bachelors Degree. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!

IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills is required for a busy Helpdesk and project work with an IT Company based in London. (The offices are a few minutes’ walk from Holborn Station). SALARY: up to £32,000 per annum + Benefits LOCATION: London (This is an Office based role) JOB TYPE: Full-Time, Permanent ** Career Progression Opportunities ** JOB OVERVIEW We have a fantastic new job opportunity on a busy Helpdesk for an IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills. Working as the IT Support Engineer / IT Technical Service Desk Technician you will join a small Helpdesk Team supporting a range of clients, troubleshooting and resolving any issues or escalating the issue when required. As the IT Support Engineer / IT Technical Service Desk Technician you will also have the opportunity to get involved with on-site problem solving, IMAC (installations, moves and changes) and project management (after training if required), which will involve liaising with the customer, project planning and time and resource allocation. Projects range from firewall installs or upgrades and PC installs through to installation of complete green field implementations comprising of comms links, networking, server cabinets, PCs and servers. As a successful candidate, you will have a great chance to work in a technically rewarding environment that can offer variety and opportunities to develop your skill set and further your career, within this IT Managed Service Provider that act as an outsourced IT Department for small to medium sized businesses, by implementing and supporting IT solutions based around HP, Microsoft, Symantec and SonicWALL. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. IDEAL CANDIDATE REQUIREMENTS As the IT Support Engineer / IT Technical Service Desk Technician you will have the following skills and experience: Must have previous commercial experience within a remote IT Help Desk and Deskside Support environment Solid experience solving / troubleshooting desktop and server problems MCSE or equivalent qualification Excellent customer facing and customer service skills Excellent written and verbal communication skills Pleasant and helpful telephone manner Consultative background, in particular working within a managed service environment would be highly desirable A wide range of skills make up the Company’s offering, with the main ones are listed below: Microsoft operating systems (desktop and server) Microsoft Exchange Microsoft SQL Server Symantec Backup Exec Symantec Anti-virus Veeam Backup ADSL, routers Dell SonicWALL Firewall/VPN/UTM/SSL-VPN Wireless networking Desktop applications HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P11296 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Recruitment Advertising and CV Sourcing services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | http://www.awdo.co.uk

A Global Scientific Consultancy are looking for a permanent IT Support Technician to join their team in Green Park, London. This will be a hybrid working position with Mondays and Fridays working from home/remotely with Tuesday, Wednesday and Thursday in the office. ABOUT THE COMPANY The consultancy is dedicated in promoting sustainable utilization of natural resources through sound integrated management policies and practices. As a leader in this field, it has a long and highly productive history of designing and implementing integrated resource management systems in marine, estuarine, riverine and floodplain environments. Their capability to service an extensive array of resource management needs is further extended through network of associations and collaborations with internationally acclaimed experts from academic institutions and other private organizations worldwide. It has also initiated the formation of several consortia which have been successful in gaining major resource management projects. ABOUT THE ROLE They are looking for an IT Support Technician for the IT operations of the consultancy. The project-based nature of work means that the role requires a dynamic individual with the capacity to problem solve. The role will include installing and maintaining software and hardware on the premises including, setting up PCs and maintaining servers. Providing IT support to staff in the office and remote workers. Supporting the cloud-based systems such as Office 365 and MS Teams. Helping to develop systems and infrastructure to support the delivery of consultancy's projects. The projects that the consultancy works on also often involve the management of large datasets, so some experience in databases and data management would be desirable. Required Experience and Skills: At least 2 years’ experience in a similar and role, preferably with a relevant degree. Alternatively, a marine science graduate with an interest in IT may also apply Good knowledge of Office 365 and Windows 10/11 Configuring and setting up PCs, laptops and printers Diagnosing and resolving technical issues Provide advice and IT support to users Maintaining and patching servers and clients, they use both Windows and Linux operating systems  Desirable: Managing datasets, database development (MS Access, MySQL) or knowledge of SQL Some programming experience (VBA) also have some web-based systems on LAMP servers Configuring Linux servers PERKS & BENEFITS Contributory Pension Scheme Life Assurance Healthcare Cash Plan Hybrid Working Arrangements

Essex Posted 7 days ago Website DP Systems Level 3 Information Communication Technician Company: DP Systems Full Address: 85 Longbridge Rd, Barking IG11 8TB (soon to be 134 Church Hill, Loughton, Essex IG10 1LH) Weekly Hours Worked: Monday – Friday 9am-6pm Salary: £10,982.40 – £13,500 Per Annum Please contact Jack on [email protected] or call 0113 3500 333 About the company: DP Systems have been operating for 30 years and have an average client retention of 97%. Our business is centred around each of our customers providing them with seamless IT Support and Managed Services. As our customers get larger and our customer base increases, we are looking to key team members to help drive the business forward. We offer a work hard, play hard environment and a friendly, close-knit team. Our accelerating growth means we are now renovating our brand-new bigger office in Loughton. Brief job description: Estio Training have an exciting new opportunity for an IT Support Apprentice with DP Systems, an IT Company based in Barking Essex but soon to be relocating to Loughton, Essex. Job Description: DP Systems are looking to hire an IT Support Apprentice to assist the support team with remote support, configuration of hardware, administration of software and assisting with logging and monitoring issues on the ticketing system. The role will include both IT based work and customer-facing work when issues are raised. Your duties and responsibilities in this role will consist of: To work as part of the support team, providing telephone and remote support to our varied customer base. To build, configure and install computers/laptops & peripherals including tablet/mobile devices as required. To administer active directory, Office365 and various antivirus console systems. To monitor, configure internet routers and firewalls. Liaise with third party suppliers where necessary, logging tickets as required and acting as a central point of contact. Ticketing, monitoring, and tracking Incidents, requests, or problems, escalating where necessary to 2nd line and 3rd line. Provide clear, professional customer service & support to customers on the phone and remotely. Manage supplier and customer deliveries via couriers. Maintain in house stock room, deliveries, stock control. Maintain in house workshop, keeping place tidy, organised, and efficient. Qualifications: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths) Skills Required: An avid and detailed interest in IT and computing from school or college. Hands on experience with Windows 7 Pro, Windows 10 and Windows Server (ideally) Hands on experience in both using and installing Microsoft Office and other programs. Hands on experience Active Directory, Local Users and Profiles. Understanding of how to use a Windows computer, copying, pasting, installing. programs and configuration of devices such as printers, scanners, cameras. Understanding of TCP/IP networking, routers, and IP switches. Hands on experience of Android devices and iOS devices (phones and tablets). Good experience with Chrome, Internet Explorer web browsers. Ability to install/upgrade components in desktop/laptops, knowledge of hard drives, memory, processors, and graphics cards. Highly motivated, flexible, and committed attitude toward service delivery. Drive, energy, and initiative. Willingness to learn and develop your technology skills. Personal qualities: Confident communicator on the phone and on email (imperative). Strong interpersonal skills. Punctual, presentable, smart & confident. Ability to prioritise and organise own workload to ensure that deadlines are adhered too. Ability to liaise with colleagues when appropriate. Ability to develop and sustain professional relationships with third parties. Ability to construct effective written communications, including letters and reports and emails. Willing to step up and work to the ethos of the company, representing the company. Future prospects: The role offers a permanent role upon completion of the apprenticeship depending on performance. Training to be provided: Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to: Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance Maintain regulatory, legal and professional standards. Support the information systems needs for your business. To apply for this job email your details to [email protected].

We currently have a vacancy for a full time, experienced computer repair / IT support technician to work from our Egham office in Surrey or, on occasion, to work at local customers’ homes and business clients in and around Surrey & Berkshire and Greater London. Duties and Responsibilities: The main responsibility is the repair of desktop computers and laptops, in both Windows and Mac formats, for home and business users. Some remote repair work may be undertaken from our office in Egham. Handling customer phone calls and emails, booking in new jobs and responding to support enquires over the phone and email. Ability to quote customers, take payments, generate and email invoices via our systems. Order parts and stock as and when required. A full, clean driving license and own transport essential. Qualifications: Ability to work without supervision and sometimes independently, using your own initiative where appropriate. A confident, friendly manner and smart appearance. Excellent customer service skill. A confident telephone manner. Some formal professional qualifications preferred. The ideal candidate will be working/have worked for a similar company. Skills and Experience Required: Thorough knowledge of Windows and Apple platforms. Knowledge of Office 365 Experience in repairing Apple products, iMacs, Macbooks and Iphones Experience in building PCs and diagnosing hardware faults. Proven experience in : Virus removal, software errors, data recovery; hardware repairs, including replacing damaged hardware; laptop screen replacements; upgrading hard drives, memory, motherboards, modems, routers, graphics and sound cards and all other components on most makes of PC and laptops; setting up networks and router setup; printer trouble shooting. re-balling / reflow experience (advantageous) Office 365 Knowledge (advantageous) Job Type: Full-time Experience: IT support: 2 year (Preferred) Apple experience: 1 year (Preferred) Computer repair: 2 year (Preferred) Job Types: Full-time, Permanent Salary: A salary to be agreed, commensurate with experience and industry levels. To apply for this role please email your CV to [email protected] with a covering letter to support your application.

New Cross | On premise | £28,162 - £30,270 Permanent | Full-time | ITT356 We are seeking an experienced IT Technician to support the central team based at this secondary school in New Cross with additional support for the Sixth Form and Primary School. Reporting to the IT Area Manager and working closely with the Senior IT Technician, you will be providing day-to-day IT support for over 300 staff. You will be responsible for: To be the first point of contact for support requests and resolve the issue or escalate it to the correct contact. Support with the administration of IT systems and tools and apply basic configuration of network devices. Provide professional support for both hard and software issues. Support in the testing and installation of new hardware and software across the Trust. Educated to GCSE level, you will have a minimum of one year's experience in a similar role be conversant in MS Office 365, MS Sharepoint Administration and Hyper-V. You will have a logical approach to problem-solving, excellent communication skills and the willingness to travel to other sites, demonstrating integrity and professionalism at all times. In return, you will be supported by a collaborative team and the benefits of a Trust, which is an advocate of personal development and wellbeing within the workplace. This is a full-time, on-site role, and no hybrid work is available. 35 hours per week. Closing date: 9.00 am Tuesday 12th December 2023 Interview date: Monday 18th December 2023 An application form will be required to be completed as part of the application process. Dedicate Recruitment acts as a recruitment agency for permanent staff and as a recruitment business for temporary workers. In applying for this role, you accept all T&Cs, Privacy Policy and Disclaimers found on the Dedicate Recruitment website. The JobsBoard's News Page has helpful articles on CVs, interviews and job applications.

Day rate: £220-£230 Inside IR35 Contract role in Guilford, Surrey About Our Client My client is a game studio with a passion to deliver high-end cinematic games, they are carving a unique and exciting path in the games industry. They are based in Guilford, Surrey. Job Description The successful Desktop Support Engineer - Gaming Industry will listen and help staff. In addition, they will be responsible of resolving tickets within the helpdesk system. The Successful Applicant The successful Desktop Support Engineer - Gaming Industry will have: Three years experience in a desktop support role; Experience of supporting Windows10/11; Troubleshooting & resolving common PC problems; Good communication skills. What's on Offer 25 Days Annual Leave; Private Medical Insurance; Life Assurance; Quarterly Profit related Bonus; Pension Scheme; Employee Assistance Programme; Income Protection; Enhanced Family Leave (maternity and paternity pay); Generous staff referral scheme; Discount Card for food and drink at our local pub.

Greenwich | On premise | £23,000 - £26,000 Permanent | Full-time | KR1734 This successful IT MSP (managed service provider) is looking to recruit an IT Support Technician to be on-site at one of their school clients. The company provides commercial ICT solutions to meet business requirements through flexible and affordable packages. You must live in an easy commute to the Greenwich and Tower Hamlets school sites. As an IT Support Technician, you will: Be based across two Primary School sites in Greenwich and Tower Hamlets Provide efficient and effective technical support service to staff and pupils Display a very good understanding of Microsoft Server, Microsoft Client and Office 365 Be able to work under pressure and systematically in tracing faults. Install, configure and test new equipment and network components, hardware, peripherals and software. Monitor system performances. Diagnose and resolve software, hardware and network faults and perform preventive and remedial maintenance and upgrades. Ensure that the staff are made aware of any technical faults that may affect them or any proposed maintenance and repairs to the system. Assist in maintaining a help desk and fault reporting logging system. Liaise with appropriate outside agencies and contractors. Install and maintain computer cabling. Specific Skills In-depth knowledge of Microsoft Office, Windows 10, Server 2016, Office 365 Previous experience working in a school environment would be of great interest. Working understanding of wireless and wired LAN technology Good problem-solving skills Ability to build good relationships and communicate effectively Hardworking, energetic and enthusiastic Good time management and organisational skills Realistic and flexible Ability to maintain a sense of proportion in stressful situations, be innovative, and use own initiative. Skills and Education Level Educated to 'A' level standard Microsoft Accreditation would be an advantage Able to pass a clean DBS Enhanced Check. Full clean UK driving licence Employment Hours Core hours are 8:00 am - 4:30 pm. The company has an out-of-hours team, but in emergencies, IT Support Technicians work outside core hours to minimise disruption to the client. Kent Recruitment will contact you to discuss the position in more depth or will inform you if you do not have relevant experience. We never pass on or sell personal data. The JobsBoard's News Page has helpful articles on CVs, interviews and job applications.

The Role: The EU Service Desk provides support service to customers and forms part of ION's global support team. The desk is responsible for providing both on-site and remote support to users and trading support personnel, maintaining a strong relationship with clients as well as developing a deep understanding of client systems and business practices. Key Responsibilities Receives all client raised incidents and enters on the internal call logging system Analyses each call, using business acumen to identify the nature of the incident and action appropriately Deals with calls immediately, either independently or by passing to the appropriate team to ensure optimum resolution Works to improve knowledge and skills to increase 1st line resolution within the service desk Attends client site to assist with issue resolution and increase business knowledge where requested Develops strong working relationships with other departments to assist with the delivery of our service to clients Adheres to "best practice" and department procedures for client communications, incident progression and investigation Participates in the team shift patterns and assists with weekend work and out of hours escalation when required Required Skills, Qualifications and Experience Hold an IT, numerate or business related Degree or equivalent experience Minimum 0-2 years of experience Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure Ability to read and understand code in one or more of the following: C++, TCL, UNIX Scripting Service desk analysts need to be dynamic, resilient, objective, delivering rapid and accurate solutions to the incidents raised by customers Excellent written and verbal communication skills A confident and professional manner Able to manage own time and a changing workload Co-operative approach to working with team members and other departments Able to view situations from a customer perspective and act accordingly A strong desire to develop a deep understanding of financial markets and business flows and Fidessa's functionality Working knowledge of networks and network infrastructure is desirable About us We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe. Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision. ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

Senitor https://www.senitor.com/ IT Support Technician - Hardware/Troubleshooting - N12 - £24-28K Microsoft 365/Azure AD, Windows, MAC OS, Linux, Microsoft 2016/2019/365, POP/IMAP* You will be joining a long-established computer support MSP being responsible for providing a high level of technical support focusing on hardware repairs. You will be working in a repair centre environment, dealing with customers face to face, over the telephone or on-site. ***MSP Experience highly desirable*** Suitable candidates should show some of the following: ***PC & Laptop hardware fault finding & repairs (Troubleshooting) ***Apple Mac devices and desktop/laptop fault finding & repairs. ***Software & Operating Systems support & installations, Windows, MAC OS, Linux etc.. ***2+ years ICT Helpdesk support experience ***Knowledge of and ability to support our core technology services below. ***Good knowledge of networking (routers, switches, WLAN, WAN access). ***Ability to support Windows Server and Desktop clients. ***Experience with Microsoft Office 365 (to include Admin Centre, Azure AD, Intune, email, SharePoint, OneDrive, and Teams) *** Malware removal, Firewalls, Security. Desirable: **Experience working for a Managed / Hosting Service Provider **Microsoft Certifications APPLY NOW for consideration and a chance at interviewing next week. IT Support Technician - Hardware/Troubleshooting - MSP - N12 - £24-28K For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.

Guildford Posted 2 weeks ago Dolphin IT Solutions Level 3 Information Communication Technician Company – Dolphin IT Solutions Full Address – Austen House, Station View, Guildford, Surrey, GU1 4AR 37.5 Hours Per Week £14,000-£18,000 Per Annum Please contact [email protected] or call 0113 3500 333 About the company: Dolphin IT Solutions is a Microsoft platform focussed development and consultancy business based in Guildford, Surrey. We currently have a small team of developers and consultants and do all our development in house. We are a full IT project lifecycle delivery company who puts quality of service to clients at the top of our priorities. Due to a strong period of new sales and client engagement we are re-investing in the business development growth and as part of that investment we need to increase the number support technicians. Brief job description: Estio Training have an exciting new opportunity for an IT Support Apprentice with Dolphin IT Solutions, a Digital Consultancy based in Guildford. Job Description: We win a great deal of our business through repeat work from referrals. As such our strategy is to put the client’s needs and expectations of service at the forefront of everything we do. This role will be a client facing role, providing first level support for tickets that are logged through our helpdesk, the scope of which can vary greatly. Your duties and responsibilities in this role will consist of: Keep computer systems running smoothly and ensure users get the maximum benefit from them. Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and networks. Talk clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Troubleshoot system and network problems, diagnosing and solving hardware or software faults. Provide support, including procedural documentation and relevant reports. Follow diagrams and written instructions to repair a fault or set up a system. Support the roll-out of new applications. Set up new users’ accounts and profiles and deal with password issues. Respond within agreed time limits to call-outs. Work continuously on a task until completion (or referral to third parties, if appropriate). Prioritise and manage many open cases at one time. Rapidly establish a good working relationship with customers and other professionals, such as software developers. Qualifications: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths) Skills Required: Good personable skills and an excellent communicator. Understanding of the Microsoft Office applications. Willingness to progress your own skills as well as learn new ones. Ability to write plans and procedures. Desire to self-train and work on an additional training would be a positive trait for this role. Personal qualities: Good timekeeper and able to prioritise tasks efficiently. Good team player and able to work well unsupervised. A strong focus on quality assurance. Flexible and adaptable to change. Future prospects: The role offers a permanent role upon completion of the apprenticeship depending on performance. Training to be provided: Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to: Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance Maintain regulatory, legal and professional standards. Support the information systems needs for your business. To apply for this job email your details to [email protected].

IT Support Engineer – Central London, Hybrid - £33,000 A highly successful, global business are looking for a personable Desktop Support Engineer t to join their established IT team on a 12 month FTC. This role will be primarily focused on providing 1st and 2nd Line IT support to 300 internal users globally. Please note- this role offers hybrid working and there is a chance it may go permanent. As the IT Support Engineer you will work with Desktop and Infrastructure support teams to field requests and provide IT support remotely and in person. You will record and manage incidents within the service desk ticketing system and deliver effective troubleshooting within agreed service levels. You will also help to manage all end user devices deployed at home or in the office. The ideal candidate will be customer focused with great communication skills. You will be familiar with ITIL processes and have experience supporting a Windows environment. Exposure to the following technologies would be beneficial: Active Directory Office 365 Microsoft InTune TCP/IP, DHCP and DNS Citrix The salary on offer for this role is up to £33,000 plus great benefits.

We have an urgent requirement for a number of Desktop Engineers to support users as part and executive support service in the financial sector. The role will be onsite everyday in the Canary Wharf office and is Inside IR35. Responsibilities: Provide 1st and 2nd line support to an executive user base. Be flexible to provide support both remotely and deskside. Provide first class customer service. Work independently to troubleshoot problems. Be proactive, in terms of supporting users and professional development. Required Experience: Strong 2nd line end user support experience, windows key but any Mac would be great. Experience supporting collaboration tools such as Zoom and Teams. Experience working with VIPs, and the ability to demonstrate first class customer service. Experience in financial services. Knowledge of financial applications (Desirable) Experience of supporting trading floors (Desirable) Please note, due to the high volume applicants expected, if you are interested in the role, please apply and you will receive a response within 3 working days – we kindly request you wait until this SLA has been met, and then after this feel free to follow up. This will allow us to consider applications fairly and in line with our internal standards, thank you.

London Posted 3 weeks ago HelpDesk Heroes Level 3 Information Communications Technician Company: HelpDesk Heroes Full Address: 1 Long Lane, London, SE1 4PG. Weekly Hours Worked: Monday to Friday 9am to 5pm. Salary: £16,000 to £23,000 dependent on experience. The role requires visiting clients 4 times a week, 1 day can be from home. Salary to be reviewed in 3 months and a weekly/monthly travel card. Please contact Ava on [email protected] or call 0203 8342872 About the company: HelpDesk Heroes are a team of experienced technical specialists delivering professional, proactive and bespoke IT support to various industries and sectors. As part of our ongoing growth strategy, we have opened up the opportunity to expand our support team with a Technical Support Specialist. This is a great opportunity for a driven, motivated and IT passionate individual to join an international support team working in multiple sectors. Brief job description: Estio Training have an exciting new opportunity for a Technical Support Specialist Apprentice with HelpDesk Heroes an IT Support Company based in Central London. Job Description: Candidates for this role must be comfortable dealing with people, both face-to-face and remotely using telephone and video/screen sharing. Given the nature of our business at HDH, we are looking for an enthusiastic fast learner who has the ambition to develop their IT skills within many different areas. As a Technical Support Specialist, you’ll learn how to provide technical support via an IT helpdesk portal, in person, email and over the phone. Your duties and responsibilities in this role will consist of: 1st Line IT Support and escalation. Tracking and routing problems and requests. Client management both face to face and via email and phone. Troubleshooting, configuring and assisting with various software packages for Windows, macOS and Linux. Assisting our remote specialists with hands-on tasks for local networks. Assisting with project planning and delivery. Assisting with new client acquisition and on-boarding. Qualifications: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths) Skills Required: Good knowledge of technical IT. Experience with troubleshooting and resolving technical issues. Knowledge of setting up IT telephony equipment, including peripherals. Ability to communicate clearly and effectively with customers. Comfortable with all forms of communication verbal/written/face-to-face. Personal qualities: To maintain a high degree of customer service for all support queries and adhere to all service management principles. To take ownership of user problems and be proactive when dealing with user issues. The ability to work on one’s own initiative as well as part of a team to resolve all client’s issues to the highest of standards. Clear and strong on the phone. Hard working. Driven/hungry to succeed. Must demonstrate a ‘can do attitude’. Quick/keen learner who is committed to both work and learning. Reliable/honest. Good team player. Future prospects: The role offers long term security and the opportunity to progress into a permanent position. Training to be provided: Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to: Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance Maintain regulatory, legal and professional standards. Support the information systems needs for your business. To apply for this job email your details to [email protected].

IT Support Engineer College location: East Surrey College (Redhill) Salary: £25,000 per annum Hours: Full time (37 hours/week) 08:45-17:00 Monday - Friday We are currently seeking to appoint an enthusiastic IT Support Engineer to join our busy and fast paced IT Department. In this exciting role you will be working within the East Surrey College and John Ruskin College in house IT team. You will be Involved in the day-to-day support of the College’s IT infrastructure at a 1st/ 2nd line level. This will include but not limited to server and desktop operating systems, physical & virtual infrastructure, Storage, IT hardware, networks and, data back-ups and disaster recovery. Working closely with the Head of Department, Technicians and rest of the IT team you will offer first line, technical and software support for all IT related queries, relating to hardware, software, telephony and business systems. You will resolve issues raised by internal team members and maintain an accurate history via the corporate Service Desk system, provide technical and administrative support and solutions, follow documented control processes, as well as allocate and escalate enquiries as necessary if no immediate resolution is possible. The successful candidate must have: High level of knowledge of web-based technologies MCSE qualification or equivalent ITIL Practitioner Capability to create IT policies, information security standards and procedures Maths & English GCSE / Level 2 equivalent If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments. Closing Date: Monday 4th December 2023* Applications will however be shortlisted on a rolling basis and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. As much as we would love to respond to all applicants, due to the sheer volume of applications we receive we are unable to respond to all unsuccessful candidates. If you have not heard from us within 14 days of sending your CV, unfortunately you have not been selected for the position.