Overview of salaries statistics of the profession "IT Site Support Technician in UK"

Successful applicants will have been in the UK for 5 years. A full UK Manual driving licence is required for this role Applications welcome from anyone with relevant IT experience or educationAbout the Job:Do you have experience working in IT support? Are you looking for a role with exposure to a wide range of technologies?Can you solve technical problems whilst providing amazing customer support?ESP Global Services are currently recruiting an Airport Engineer to join our team at Heathrow airport.Working as the Airport Engineer you will provide “hands on” IT support and maintenance on a wide range of hardware and software within the airport. Responding to tickets from the ESP service desk you will ensure all IT issues are effectively and efficiently resolved in line with our service level agreements.What will you do? Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure incidents and successfully resolve within the agreed timescales. Consistently provide updates to the ESP Service Desk and end users on all live incidents and service requests Supply and replace IT consumables, such as paper and ink toner when required Carry out regular “floor-walking” and pro-active line of sight checks/ routine preventive maintenance to identify, log and resolve any issues before they are raised as incidents by customersWhat will you bring to ESP? At least 2 years’ experience in an IT support role Good knowledge of current Microsoft Windows Desktop software Understanding of network protocols, server hardware and configurations Self-motivated with a willingness to learn and adapt to any new change or situation Excellent verbal and written communication skills 5 years UK working history which can be referenced for airside clearance checks Full UK manual driving licenseIf you…. Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.What we will offer:Salary:We offer a competitive range based upon suitability or experience.Benefits: 20 holidays Shift AllowanceHour of work: Shift pattern 4on - 4off 4am to 4pm & 10am to 10pm DaysPersonal & Professional DevelopmentWithin a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.Diversity, Inclusion & BelongingWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.Who are we:ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.Job Type: Full-time

Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be recognised in the top 10 highest value private companies in the UK by Beauhurst. In over 24 countries, Inspired schools are individually developed and anchored in the vibrant cultures of their respective locations. They collectively form an international family of schools that nurtures each student's academic and personal development in a progressive, dynamic, and innovative learning environment. By joining our award-winning team of over 11,000 employees, you can work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world's most desirable locations. We invest heavily in our team members who enjoy industry-leading professional development, exceptional career opportunities, and mobility across our group. ROLE SUMMARY: We are currently looking for a qualified on-site IT Field Support Technician who is ready to provide support for school staff, students and overall community by responding to inquiries and support requests and contacting external entities in cases where hardware repairs are required. The IT Field Support Technician receives and responds to inquiries and requests for assistance through the IT ticketing service. This full time role will be based in Fulham School, reporting into the Senior IT Support Technician. KEY RESPONSIBILITIES: Support all users in setup, maintenance and repairs including laptop computers, peripheral devices, printers, projectors and software to ensure functionality; Perform advanced troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) with goal to get users back on the job including deploying temporary equipment as needed; Assist in managing the complete IT suite for the school Provide orientation and guidance to users on how to operate software and computer equipment; Work with equipment vendors to manage and lower repair time and subsequent employee downtime. Identify computer or network equipment shortages and place orders; Install new hardware and software; Create and maintain accounts and security groups in Active Directory; Contribute to technical documentation and FAQs in appropriate areas; IT Ticket Management – Logs tickets and coordinates ticket resolution between IT and end user. Respects the agreed Service Level Agreements. THE IDEAL CANDIDATE WILL HAVE: Attitude & Behaviours Proactive self-starter with the drive to deliver results. Works with others in a collaborative and solutions focused manner to achieve measurable outcomes that improve business performance. Resilient individual with the ability to operate in a demanding and fast-paced environment. Demonstrable ability to quickly take on new information and apply themselves to new tasks Highly professional and able to build credibility quickly and maintain positive stakeholder relationships Skills & Experience Required Education: High school diploma Required Experience: 2+ years’ experience as an IT technician. Strong knowledge of the Microsoft ecosystem Knowledge about networking e.g. cabled and Wifi networks Other requirements: Excellent diagnostic and problem-solving skills Strong customer focus and excellent communication skills; Understanding of diverse computer systems and networks Qualified Applicants must have clean criminal record or equivalent. Other preferred Knowledge/Skills, Education, and Experience Certification as IT Technician (e.g. CompTIA A+, Microsoft Certified IT Professional, Cisco, etc) SAFEGUARDING STATEMENT Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.

Join us and make your mark at Envision Pharma Group as we continue to grow our business About us A global leader in technology-led, medical affairs, and value communications, we are a full-service medical communications agency that partners with pharmaceutical, life science and biotech companies around the world to bring new healthcare treatments to market, ultimately making the world a healthier place. This is an exciting time to join us. We are growing fast – in fact we grew by 25% in the past year - and as part of our continued growth, we currently have an opportunity for a Service Desk Technician to join our Envision Technology Solutions Division. What is the opportunity? This position will suit a candidate with a keen interest in Information Technology and a strong desire to deliver excellent customer service. Working closely with the wider IT team, you will provide technical support, as initial first point of contact for all technical incidents and requests relating to laptops, peripherals, mobile devices, office software, email, and IM/voice/video communications etc. As the first point of contact for technical support, the successful candidate will demonstrate strong communication and problem-solving skills and will be able to effectively manage their time to deliver on competing priorities. This is a great opportunity for an ambitious and enthusiastic IT professional to progress their career in IT support and service delivery. How will you make an impact at Envision Pharma Group? Assist with laptop and mobile device setup, imaging, and installation as needed Install software applications and apply updates using current toolsets Ensure that incidents and requests logged on Service Desk Ticketing System are responded to quickly, professionally, and courteously, ensuring that calls are correctly prioritised and categorised or escalated as required Provide remote support across all sites globally Assist colleagues with administration, troubleshooting and security functions in all areas of IT and maintain Service Desk documentation Perform other IT-related duties as directed by the local IT Technician or IT Management team Set up and maintain user accounts and security groups Assist in delivering and supporting projects when required To participate in the shift pattern providing the required amount of cover to business users, and occasional out of hours work for tasks such as office moves and software upgrades to limit the impact on the business Do you have what we're looking for? Demonstrate hands-on knowledge of Microsoft products – MS O365, Windows 10, Active directory, MS administration tools/portals Desirable but not essential knowledge of working with group policy, Mac OSX, Basic PowerShell scripting, MS Azure and Endpoint Manager Have IT-related qualifications at least to A-level or equivalent and previous experience in a desktop support role An ability to multitask and prioritise workload, while maintaining efficiency and quality of work Ability to build, test, deploy, troubleshoot, and solve problems relating to PC, laptop, printer, and mobile equipment Thrive in a busy environment with changing priorities and goals Current IT qualification, preferably Microsoft, or able to demonstrate the equivalent experience and knowledge; preferably CompTIA A+, Microsoft Certified IT Professional (MCITP) and ITIL Foundation Ability to train and educate new starters in the correct use of hardware and software What's in it for you? Excellent career growth and mentorship Learning and development opportunities, including our Envisionary Leadership program Flexible working arrangements that facilitate a strong work-life balance Competitive compensation package with annual performance and salary reviews Medical, dental, and vision coverage from your first day Share option program An environment that promotes collaboration where employees have a voice, the space to invent, the chance to excel, and to have fun! Together, we turn vision into reality. Our people are integral to our success and our values reflect the Envision philosophy. Interested in joining our ENVISIONary business? If you have the experience highlighted above, we would love to hear from you! Envision Pharma Group is committed to fostering a diverse and inclusive working environment where we value and develop employees of all backgrounds and experiences. Based on our core values, we firmly believe collaboration among team members generates more incisive and deeper insights that better serve our employees, clients, and community.

Employer description: United Learning is a large, and growing, group of schools aiming to offer a life changing education to children and young people across England. As a Group, we can reward our staff better: with good career opportunities, better pay, benefits, and ultimately, the satisfaction of helping children to succeed. We invest in our staff well-being with an ongoing group-wide well-being programme. It's an ethos we call ‘the best in everyone’. Overview: We are now looking for an eager candidate to join us as an apprentice. As the IT Technician Apprentice, you will gain experience of supporting an IT team in delivering, maintaining, and supporting technology. Opportunities to gain wider technical knowledge and experience across the cluster are expected and will be beneficial to all. Duties: You will be responsible for: Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines Escalating calls or technical issues internally or to third parties as appropriate Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans) Keeping records of all users including the management of laptop loans Hardware – routine checking, fault finding and rectifying, general maintenance Stock control of consumables and hardware ordering, distribution and paperwork Daily checking and backing up of servers Assisting and training students and staff in the use of the Network when applicable What we are looking for: Desirable skills: Ability to communicate clearly and sensitively in writing and orally to a variety of audiences Good analytical and problem-solving skills Good organisational skills with the ability to manage own time effectively Ability to self-evaluate learning needs and actively seek learning opportunities Ability to relate well to children and adults Practical experience of installing, maintaining and upgrading PC computers, printers and other peripherals Working knowledge of Internet services, including cloud, web and E-Mail and MS Office (Word, Excel and Powerpoint) Previous experience of the Microsoft Windows Operating System would be beneficial Personal qualities: Self-motivated Team player Flexible approach to work and working hours Willingness and ability to travel around the London cluster to support other sites as required. If you drive this will be beneficial but you will not be required to drive. [You will travel to other sites with the more Senior Technician's and colleagues] Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Free onsite parking Free access to onsite gym Onsite canteen Staff activities such as football and volleyball that you can get involved with Access to perkbox 25 days holiday allowance, plus bank holidays Additional details: You will be based at one of 3 schools in the South East London Cluster; Bacon’s College in Rotherhithe, The John Roan School in Greenwich or Sedgehill Academy near Catford. You will be required at times to work at the other sites within the South East London Cluster other than your home site. The Apprentice IT Technician post reports to the Senior IT Technician at each school. Although a driving license is beneficial, it is not essential as the apprentices will travel with other colleagues. They are also all easily accessible with local transport links and the Tube. Salary: Your salary is based on National Minimum Wage for your Age and higher than the standard apprentice wage. Wages may be higher or lower than the range advertised. Speak to the recruiter at QA for confirmation. For example, yearly salaries could range between: £14,605.50 £19,851 £20,319 Future prospects: Many apprentices have been supported to achieve Distinctions and Merits and been retained as full-time members of staff after their apprenticeship. Salary rises and promotions will come with securing full-time employment. United Learning Trust has extensive experience of training IT apprentices into fully fledged and qualified IT Technicians. The Trust may also potentially fund and support you to work towards higher qualifications such as the Network Engineer Level 4 or a Bachelors Degree. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!

Description: Job Title: System Administrator Job Code: SAS20230210-106731 Job Location: London, UK We can offer you flexible working practices and a hybrid working pattern, with time in our offices and your home, to enable a good work-life balance Important to know: Due to the nature of this role you will need to be a UK nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to government security checks. About this opportunity and L3Harris UK From 12 UK sites, our team of over 1,400 people deliver unique capabilities across air, land, sea, space and cyber for military, security and commercial customers, worldwide. About the role: L3Harris has an immediate opening for an Engineering System Administrator/Infrastructure Technician. The Engineering Infrastructure Technician assists cross-functional software engineering teams with the sustainment of commercial servers, networking, desktop and mobile systems along with a range of common enterprise software products. Trenchant operates globally distributed network to support its growing workforce and the role will involve close collaboration with the wider IT team across the world. Trenchant is an elite global team of engineers and security researchers charged with building world-class computer security products. We are a trusted, discrete partner furnishing security products, consultancy, training and integration services to selected security, defense, and law enforcement agencies. This position will require most of your time to be spent working onsite in our London offices with some opportunity to work remotely, along with some international travel as needed. A few of our employee benefits are: Company bonus scheme 40 hours over 9-day fortnight Flexible, condensed or reduced working hours considered and hybrid working where possible 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days Private medical insurance with optional family cover Pension scheme of up to 7% employer contribution Life Assurance 4x salary (flexible up to 10x) Group income protection Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover and cycle to work scheme Employee assistance program providing mental health and wellbeing support What You’ll Be Doing Collaborates with test infrastructure, procurement and engineering staff to understand and satisfy diverse technical support requirements. Engages IT to perform electrical and network interconnects required to deploy and service engineering test infrastructure. Monitor health and performance of servers, networking equipment and other devices critical to engineering. Maintains various operating system deployments, upgrading as the need arises Performs local-area network and infrastructure troubleshooting. Interfaces with IT to deploy and understand foundational hardware and software solutions. Fields support calls and works issues to conclusion. Provides support for remote or off-site employees. Essential Skills: Bachelor’s Degree and minimum 2 years of prior relevant experience. In lieu of a degree, minimum of 6 years of prior related experience. Experience with virtualization platforms including VMware vSphere, ESXi, and cluster security. Experience of administration of Windows Server/Active Directory and Linux Server environments Experience in deploying network equipment including routers and switches. Juniper experience ideal. Experience with metrics monitoring, visualization and tracing platforms, such as Grafana, ELK or Splunk. Experience with containerization technologies. Experience with the safe and proper operation of basic electrical test equipment, electronics tools, and hand tools. What else could be helpful to be successful in this role: Experience with bare metal systems/servers building and preparation. Experience with administration of Windows and Mac desktop operating systems. Experience of AWS deployment and management. Technical certification such as A+, CCNA, RHCE, MCSA, MCSE, Network+, or Security+. As an equal opportunities employer, L3Harris is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join L3Harris. #LI-Hybrid #Associate

IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills is required for a busy Helpdesk and project work with an IT Company based in London. (The offices are a few minutes’ walk from Holborn Station). SALARY: up to £32,000 per annum + Benefits LOCATION: London (This is an Office based role) JOB TYPE: Full-Time, Permanent ** Career Progression Opportunities ** JOB OVERVIEW We have a fantastic new job opportunity on a busy Helpdesk for an IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills. Working as the IT Support Engineer / IT Technical Service Desk Technician you will join a small Helpdesk Team supporting a range of clients, troubleshooting and resolving any issues or escalating the issue when required. As the IT Support Engineer / IT Technical Service Desk Technician you will also have the opportunity to get involved with on-site problem solving, IMAC (installations, moves and changes) and project management (after training if required), which will involve liaising with the customer, project planning and time and resource allocation. Projects range from firewall installs or upgrades and PC installs through to installation of complete green field implementations comprising of comms links, networking, server cabinets, PCs and servers. As a successful candidate, you will have a great chance to work in a technically rewarding environment that can offer variety and opportunities to develop your skill set and further your career, within this IT Managed Service Provider that act as an outsourced IT Department for small to medium sized businesses, by implementing and supporting IT solutions based around HP, Microsoft, Symantec and SonicWALL. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. IDEAL CANDIDATE REQUIREMENTS As the IT Support Engineer / IT Technical Service Desk Technician you will have the following skills and experience: Must have previous commercial experience within a remote IT Help Desk and Deskside Support environment Solid experience solving / troubleshooting desktop and server problems MCSE or equivalent qualification Excellent customer facing and customer service skills Excellent written and verbal communication skills Pleasant and helpful telephone manner Consultative background, in particular working within a managed service environment would be highly desirable A wide range of skills make up the Company’s offering, with the main ones are listed below: Microsoft operating systems (desktop and server) Microsoft Exchange Microsoft SQL Server Symantec Backup Exec Symantec Anti-virus Veeam Backup ADSL, routers Dell SonicWALL Firewall/VPN/UTM/SSL-VPN Wireless networking Desktop applications HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P11296 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Recruitment Advertising and CV Sourcing services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | http://www.awdo.co.uk

Overview We have a fantastic opportunity for a technical support representative to join the Entegral team. This is an exciting and high-profile role that will provide the right candidate with a thriving and supportive workplace. ABOUT ENTEGRAL The spirit of a start-up. The resources of Enterprise. When you bring your experience and talents here, you will join a team of start-up minded creators and leaders. But we are also part of Enterprise Mobility, one of the world’s most respected companies and owner of brands like Enterprise Rent-A-CarÂ. For your career, and for your life, it’s the best of both worlds. Entegral’s product suite are a ‘one stop shop’ for Vehicle Accident Repair Centres. Our multi award winning Bodyshop Management software packages EMACS and Eclipse are designed to efficiently and effectively manage all processes within a vehicle accident repair centre. Entegral brings together insurers, OEMs and bodyshops with a powerful platform enabling faster, smoother, more efficient motor claims. CAPS is a data exchange platform that allows suppliers and claims applications to connect securely, sharing data in real time. Find out more about Entegral here. ABOUT THE ROLE Primary responsibilities for this role will be to provide telephone, remote desktop and on-site support to users of our EMACS Product. You will be part of an IT support team who are responsible for protecting our customers, employees and our brands by incorporating security and compliance in all decisions and continuously identifying opportunities for improving our security posture. You will receive internal and external training, including training on our Specialist Bodyshop Management System products. EMACS is a ‘one stop shop’ for Vehicle Accident Repair Centres. The EMACS software enables vehicle bodyshops to effectively ‘load’ their bodyshop to its maximum capacity, taking into account the ever changing labour resource, technicians efficiency, holidays, training, sick etc. This combined with the full EMACS feature list; Estimating, Parts, Invoicing, Mobile applications and much more enable its users to operate a controlled, efficient and most important of all, profitable business. Regular updates ensure the software is always at the forefront of an ever-evolving industry. ABOUT THE LOCATION Please note that this role is currently home/office based. There will be a requirement of some days working in our Entegral Head Quarters based in Leeds. Responsibilities Key responsibilities and accountabilities for this position will include, but are not limited to: Resolving queries and providing solutions quickly and efficiently Capturing and documenting information to provide accurate analysis Diagnosing and solving hardware/software faults Installing and configuring computer systems and peripherals Logging customer/employee queries on Zendesk ticketing system Managing inbound call traffic with a positive and friendly attitude Visiting customer sites to install/repair/replace hardware & software Communication with internal and external customers with “how-to” application questions Identify and troubleshoot reported issues, offering direct solutions or escalating to the relevant team(s) Maintaining strict adherence to the GDPR guidelines Liaising with suppliers and business partners, and maintaining interdepartmental relationships to improve communication and effectiveness Assisting with other departments and their projects Qualifications OND, HND in IT, or equivalent qualification, or previous experience in delivering high level Customer Service / Customer Support Demonstrated customer service skills with high quality verbal and written communication Ability to multitask, prioritise and work efficiently during periods of high demand Demonstrated aptitude for problem solving using strong analytical skills Satisfaction from helping others and improving established processes, enhancing service standards Must be an excellent team player Must have good knowledge of Microsoft windows and Microsoft Office Bodyshop Industry knowledge is preferred but not essential. Management system knowledge is preferred but not essential. Zendesk Support Ticketing System knowledge is preferred but not essential. Additional Information Salary - £25,000 Hours - 40 hours per week, 8am-5pm or 8.30-5.30pm Mon-Fri Location - Work From home

Essex Posted 7 days ago Website DP Systems Level 3 Information Communication Technician Company: DP Systems Full Address: 85 Longbridge Rd, Barking IG11 8TB (soon to be 134 Church Hill, Loughton, Essex IG10 1LH) Weekly Hours Worked: Monday – Friday 9am-6pm Salary: £10,982.40 – £13,500 Per Annum Please contact Jack on [email protected] or call 0113 3500 333 About the company: DP Systems have been operating for 30 years and have an average client retention of 97%. Our business is centred around each of our customers providing them with seamless IT Support and Managed Services. As our customers get larger and our customer base increases, we are looking to key team members to help drive the business forward. We offer a work hard, play hard environment and a friendly, close-knit team. Our accelerating growth means we are now renovating our brand-new bigger office in Loughton. Brief job description: Estio Training have an exciting new opportunity for an IT Support Apprentice with DP Systems, an IT Company based in Barking Essex but soon to be relocating to Loughton, Essex. Job Description: DP Systems are looking to hire an IT Support Apprentice to assist the support team with remote support, configuration of hardware, administration of software and assisting with logging and monitoring issues on the ticketing system. The role will include both IT based work and customer-facing work when issues are raised. Your duties and responsibilities in this role will consist of: To work as part of the support team, providing telephone and remote support to our varied customer base. To build, configure and install computers/laptops & peripherals including tablet/mobile devices as required. To administer active directory, Office365 and various antivirus console systems. To monitor, configure internet routers and firewalls. Liaise with third party suppliers where necessary, logging tickets as required and acting as a central point of contact. Ticketing, monitoring, and tracking Incidents, requests, or problems, escalating where necessary to 2nd line and 3rd line. Provide clear, professional customer service & support to customers on the phone and remotely. Manage supplier and customer deliveries via couriers. Maintain in house stock room, deliveries, stock control. Maintain in house workshop, keeping place tidy, organised, and efficient. Qualifications: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths) Skills Required: An avid and detailed interest in IT and computing from school or college. Hands on experience with Windows 7 Pro, Windows 10 and Windows Server (ideally) Hands on experience in both using and installing Microsoft Office and other programs. Hands on experience Active Directory, Local Users and Profiles. Understanding of how to use a Windows computer, copying, pasting, installing. programs and configuration of devices such as printers, scanners, cameras. Understanding of TCP/IP networking, routers, and IP switches. Hands on experience of Android devices and iOS devices (phones and tablets). Good experience with Chrome, Internet Explorer web browsers. Ability to install/upgrade components in desktop/laptops, knowledge of hard drives, memory, processors, and graphics cards. Highly motivated, flexible, and committed attitude toward service delivery. Drive, energy, and initiative. Willingness to learn and develop your technology skills. Personal qualities: Confident communicator on the phone and on email (imperative). Strong interpersonal skills. Punctual, presentable, smart & confident. Ability to prioritise and organise own workload to ensure that deadlines are adhered too. Ability to liaise with colleagues when appropriate. Ability to develop and sustain professional relationships with third parties. Ability to construct effective written communications, including letters and reports and emails. Willing to step up and work to the ethos of the company, representing the company. Future prospects: The role offers a permanent role upon completion of the apprenticeship depending on performance. Training to be provided: Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to: Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance Maintain regulatory, legal and professional standards. Support the information systems needs for your business. To apply for this job email your details to [email protected].

New Cross | On premise | £28,162 - £30,270 Permanent | Full-time | ITT356 We are seeking an experienced IT Technician to support the central team based at this secondary school in New Cross with additional support for the Sixth Form and Primary School. Reporting to the IT Area Manager and working closely with the Senior IT Technician, you will be providing day-to-day IT support for over 300 staff. You will be responsible for: To be the first point of contact for support requests and resolve the issue or escalate it to the correct contact. Support with the administration of IT systems and tools and apply basic configuration of network devices. Provide professional support for both hard and software issues. Support in the testing and installation of new hardware and software across the Trust. Educated to GCSE level, you will have a minimum of one year's experience in a similar role be conversant in MS Office 365, MS Sharepoint Administration and Hyper-V. You will have a logical approach to problem-solving, excellent communication skills and the willingness to travel to other sites, demonstrating integrity and professionalism at all times. In return, you will be supported by a collaborative team and the benefits of a Trust, which is an advocate of personal development and wellbeing within the workplace. This is a full-time, on-site role, and no hybrid work is available. 35 hours per week. Closing date: 9.00 am Tuesday 12th December 2023 Interview date: Monday 18th December 2023 An application form will be required to be completed as part of the application process. Dedicate Recruitment acts as a recruitment agency for permanent staff and as a recruitment business for temporary workers. In applying for this role, you accept all T&Cs, Privacy Policy and Disclaimers found on the Dedicate Recruitment website. The JobsBoard's News Page has helpful articles on CVs, interviews and job applications.

Greenwich | On premise | £23,000 - £26,000 Permanent | Full-time | KR1734 This successful IT MSP (managed service provider) is looking to recruit an IT Support Technician to be on-site at one of their school clients. The company provides commercial ICT solutions to meet business requirements through flexible and affordable packages. You must live in an easy commute to the Greenwich and Tower Hamlets school sites. As an IT Support Technician, you will: Be based across two Primary School sites in Greenwich and Tower Hamlets Provide efficient and effective technical support service to staff and pupils Display a very good understanding of Microsoft Server, Microsoft Client and Office 365 Be able to work under pressure and systematically in tracing faults. Install, configure and test new equipment and network components, hardware, peripherals and software. Monitor system performances. Diagnose and resolve software, hardware and network faults and perform preventive and remedial maintenance and upgrades. Ensure that the staff are made aware of any technical faults that may affect them or any proposed maintenance and repairs to the system. Assist in maintaining a help desk and fault reporting logging system. Liaise with appropriate outside agencies and contractors. Install and maintain computer cabling. Specific Skills In-depth knowledge of Microsoft Office, Windows 10, Server 2016, Office 365 Previous experience working in a school environment would be of great interest. Working understanding of wireless and wired LAN technology Good problem-solving skills Ability to build good relationships and communicate effectively Hardworking, energetic and enthusiastic Good time management and organisational skills Realistic and flexible Ability to maintain a sense of proportion in stressful situations, be innovative, and use own initiative. Skills and Education Level Educated to 'A' level standard Microsoft Accreditation would be an advantage Able to pass a clean DBS Enhanced Check. Full clean UK driving licence Employment Hours Core hours are 8:00 am - 4:30 pm. The company has an out-of-hours team, but in emergencies, IT Support Technicians work outside core hours to minimise disruption to the client. Kent Recruitment will contact you to discuss the position in more depth or will inform you if you do not have relevant experience. We never pass on or sell personal data. The JobsBoard's News Page has helpful articles on CVs, interviews and job applications.

The Role: The EU Service Desk provides support service to customers and forms part of ION's global support team. The desk is responsible for providing both on-site and remote support to users and trading support personnel, maintaining a strong relationship with clients as well as developing a deep understanding of client systems and business practices. Key Responsibilities Receives all client raised incidents and enters on the internal call logging system Analyses each call, using business acumen to identify the nature of the incident and action appropriately Deals with calls immediately, either independently or by passing to the appropriate team to ensure optimum resolution Works to improve knowledge and skills to increase 1st line resolution within the service desk Attends client site to assist with issue resolution and increase business knowledge where requested Develops strong working relationships with other departments to assist with the delivery of our service to clients Adheres to "best practice" and department procedures for client communications, incident progression and investigation Participates in the team shift patterns and assists with weekend work and out of hours escalation when required Required Skills, Qualifications and Experience Hold an IT, numerate or business related Degree or equivalent experience Minimum 0-2 years of experience Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure Ability to read and understand code in one or more of the following: C++, TCL, UNIX Scripting Service desk analysts need to be dynamic, resilient, objective, delivering rapid and accurate solutions to the incidents raised by customers Excellent written and verbal communication skills A confident and professional manner Able to manage own time and a changing workload Co-operative approach to working with team members and other departments Able to view situations from a customer perspective and act accordingly A strong desire to develop a deep understanding of financial markets and business flows and Fidessa's functionality Working knowledge of networks and network infrastructure is desirable About us We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe. Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision. ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

Senitor https://www.senitor.com/ IT Support Technician - Hardware/Troubleshooting - N12 - £24-28K Microsoft 365/Azure AD, Windows, MAC OS, Linux, Microsoft 2016/2019/365, POP/IMAP* You will be joining a long-established computer support MSP being responsible for providing a high level of technical support focusing on hardware repairs. You will be working in a repair centre environment, dealing with customers face to face, over the telephone or on-site. ***MSP Experience highly desirable*** Suitable candidates should show some of the following: ***PC & Laptop hardware fault finding & repairs (Troubleshooting) ***Apple Mac devices and desktop/laptop fault finding & repairs. ***Software & Operating Systems support & installations, Windows, MAC OS, Linux etc.. ***2+ years ICT Helpdesk support experience ***Knowledge of and ability to support our core technology services below. ***Good knowledge of networking (routers, switches, WLAN, WAN access). ***Ability to support Windows Server and Desktop clients. ***Experience with Microsoft Office 365 (to include Admin Centre, Azure AD, Intune, email, SharePoint, OneDrive, and Teams) *** Malware removal, Firewalls, Security. Desirable: **Experience working for a Managed / Hosting Service Provider **Microsoft Certifications APPLY NOW for consideration and a chance at interviewing next week. IT Support Technician - Hardware/Troubleshooting - MSP - N12 - £24-28K For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.

We're looking for a Service Team Engineer to join our team in London as part of our Technology function. Key Responsibilities Resolving or fulfilling all incoming interactions from users in person, on the phone and via e-mail in a 70/30 Windows/Mac OS based environment Ensuring all interactions with users are logged and managed throughout the ticket lifecycle in line with the SLAs agreed with the organisation Managing on-site IT build rooms and the associated equipment including maintaining and repairing laptops as required Contributing to the meeting of key performance indicator metrics outlined by the UK Service Manager Building and configuring both Windows and Mac OS hardware through relevant automation platforms Handling inbound telephone calls to the Service Desk as required. Liaising with relevant 3rd line departments to resolve more complex technical issues where required Sharing knowledge with both technical members of staff and end users through the creation of documentation as per agreed templates Maintaining and developing own technical knowledge and skills through utilising online training platform Identifying and escalating repeat issues to increase first time fault resolution Delivering training to staff on core technologies such as Slack and G-Suite Supporting user audio/visual meetings and events in both office and off-site locations as required Enforcing all IT security policies, reporting any breaches or risks to the Security Management team appropriately Sharing responsibility of covering weekends on call with the rest of the team where needed. Your Experience Essential Relevant experience, working within a Service Desk environment Extremely personable, able to communicate effectively with users at all levels of the organisation via various communication methods Problem solver, demonstrate a logical approach to problem solving Genuinely enthusiastic, remaining positive in challenging situations Thirsty for knowledge, looking to develop and improve own skills Excellent communicator, able to present complex technology information clearly and concisely, adapting communication style as required Agile, able to react and adapt to varied situations in a calm and efficient manner Attention to detail, along with a focus on deliverables Team player, able to work effectively as part of a team which is spread out globally with varying workload and pressures Desirable Experience working in an enterprise IT environment ITIL v3 Foundation qualification Experience supporting Mac OS operating systems Familiarity with Technologies such as Fuze, AnyConnect VPN client, ServiceAnywhere ITSM tool, Slack, G-Suite (administration), Lenovo/Apple hardware, Papercut, Sophos Web Protection Experience delivering IT support to senior members of staff within a large scale organisation What We Offer Our benefits package incorporates what we’re passionate about – unlocking your future, overall well-being and sustainability – whilst giving you control over your benefits. 25 days of holiday per year - with an option to buy/ sell upto 5 days Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme Employee assistance programme, season ticket loans and cycle to work scheme Volunteering opportunities and charitable giving options Great learning and development opportunities. Inclusive Workforce At Ascential, our goal is to create a culture where individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all Ascential people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you. For more information on our culture, visit Ascential.com. About Ascential Ascential is a specialist, global, information company that helps the world’s most ambitious businesses win in the digital economy. Want More Info? Find out more on what our people say: Ascential YouTube Channel If we inspire you, why not join and inspire us?

IT Support Technician (London) We are seeking an IT Support Technician to be the main person responsible for commissioning and supporting new business IT equipment. You will also be involved with implementing changes and upgrades to the business systems as required, working with the CTO and other technical team members to design systems to support the business goals. With time you will also become involved with field monitoring systems like industrial/embedded PCs on customer sites, working closely with the Customer Support team to provide advanced support on an ad-hoc basis. Knowledge, skills, experience and qualifications Essential: * Level 3 Diploma in ICT Systems or equivalent experience * Excellent communications skills * Excellent knowledge of Microsoft Windows based systems * Good understanding of computer networks * Appreciation of computer security principles * Intermediate Microsoft Office skills * Good understanding of Microsoft Active Directory * Right to work in the UK Desirable: * Experience using a modern scripting language (e.g. python) * Experience administering Microsoft Office 365 * Experience with Azure Active Directory and Intune

IT/AV Technician Full time Office based. Camden £16.10 per hour Initially 3-month temp position An organisation requires an experienced IT/AV Technician to join their IT Help-desk support team initially on a 3-month temporary basis. Duties of the role - Provide 1st line support within the organisation via telephone and email, resolving faults via remote desktop tools. Supporting with both audio visual and video conferencing, ensuring these are both accessible and that the equipment is meeting expectations. Troubleshooting Providing IT Support for both on site and remotely based staff. The ideal candidate will - Have strong experience of working within an IT Support role. Providing 1st line support within a large organisation. Experience of providing both AV/VD support is essential. Excellent telephone manner Be able to work independently, as well as part of a large team. Be able to deliver services effectively. Why Temp with Tate? Temping is a great way to build up your career prospects, while allowing you to gain experience in a range of different companies. People temp for many different reasons, whether it is to gain experience, fill the gap between permanent positions or as a lifestyle choice. Temp jobs often present the opportunity to become permanent roles. Allowing you to have an insight into a company without the initial permanent obligation. When temping for Tate you can expect to Have my dedicated attention and service to offer you work that suits you. Weekly pay Accrue up to 29 days holiday pay (This year) Pension contributions Tate Rewards, which include discounts. Employee Assistance programme. Reward recognition awards Gain valuable experience with credible companies. Access to companies internal vacancies board Free computer skills training If you are available immediately and would like to discuss options, I look forward to hearing from you. Please use the apply button below to attach your CV. I will aim to acknowledge your enquiry within three working days. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

About the Company Savills Investment Management (Savills IM) is an international real estate investment management firm which is partially owned by Savills plc, the global real estate services group. The firm has over 30 years’ experience, with over 400+ staff employed in 16 locations across 13 countries in Europe and Asia. Our purpose is to build prosperity by investing in resilient real assets. Our vision is to be a trusted investment manager, respected for our expertise in restorative Real Estate investment enabling people, communities and ecosystems to thrive. Our Information Technology team supports the business globally, with team members in London, Germany, Milan and Singapore, with the service desk providing day-to-day support to our colleagues for all technology systems. Job Purpose You will join as a trainee as part of the Investment20/20 programme. The Investment20/20 programme has over 60 investment management member firms and has supported over 2,000 young people to start their career in the industry. As an IT Service Desk trainee you will be introduced to investment management and you will gain industry knowledge, experience and develop relationships to progress your career and develop skills to secure a permanent role. As part of the Investment20/20 programme, you will have opportunities to meet and network with over 300 trainees across the industry and participate in socials and insight events. Our trainee programme is a 12-month fixed term contract with a competitive salary £27,000 and will receive 25 days annual leave. This role is based in London in the Savills Investment Management office in Oxford Circus and will be 4 days per week in the office and 1 day per week working remotely. The Team The Savills Investment Management IT team consists of 14 employees globally. You will have the opportunity to work closely with team members in the various regions and will directly support the Head of IT in London and the IT Service Delivery Manager, based in Milan. At Savills Investment Management career progression is important to us, so we will continue to invest in your development to enable you to have the skills and knowledge to progress within the business. Following successful completion of your traineeship, we intend to make the role permanent with the opportunity to progress into an IT Service Desk Analyst. Role Responsibilities As an IT Service Desk Trainee, you will be trained to provide the first line of support and guidance for all technology systems across the business including local regional sites, remote workers and international staff. Tasks will include: Monitoring and logging Service Desk enquiries and updating as required. Supporting with the resolution, assignment or escalation of issues. Performing administration and housekeeping tasks for the IT Department. Assisting with project work. Assisting in the creation of documentation to aid IT, business users and colleagues. To assist with pro-actively identifying issues and projects, that could improve the resiliency and efficiency of all technical systems. Job Requirements If you are a school/college leaver or graduate, who has a keen interest developing a career in IT support within financial services and has the following attributes, we are interested in hearing from you: A passion for technology. Approachable, friendly and reliable with a can-do, helpful attitude. An understanding manner, able to keep calm whilst focusing on resolving issues. Good verbal and written communications skills. Well organised, hard-working and customer service focused. Good prioritisation and time management skills. Team player with a proactive approach to problem-solving. A good working knowledge of the Microsoft suite and coding skills would be advantage. Key Dates Online applications close: 8th December 2023 Start date: ASAP Application Process If you are shortlisted for an interview, we will email you within one week of the closing date. The interview process will consist of 2 interviews with various members of the IT and HR teams. Unsuccessful candidates will be notified by email. If you are unsuccessful in your application, please go to: https://www.investment2020.org.uk/registration-form/ in order to hear about other trainee opportunities that may be of interest to you. We are a committed equal opportunities employer and welcome applications from all individuals, regardless of age, disability, gender, sexual orientation, race and religion. We are focused on fostering a culture and environment that allows for inclusion and diversity throughout our business. Savills IM offers several employee led forums which provide support and guidance around Diversity & Inclusion, as well as ensuring our principles are built in to all of our processes, practices and expectations.

The Local IT Support Technician will play a vital role in handling standard changes such as starter/leaver, walk-ups, asset management, AV support, and bespoke support. You will be part of a team close to our stakeholders and represent the face of the IT on site. Please note, this role will be on a rota basis - 8am to 4pm, 9am to 5pm and 10am to 6pm. What can you expect? Responsibilities On-site technical assistance Be a local point of contact for the technical teams and provide remote hands as required. Assist with the installation of new or upgraded systems and applications. Participate in testing and troubleshooting as needed. Involve in project works to local offices. Provide meeting room support by assisting with the setting-up of video conferences and presentations. Monitor videoconferences as required. Proactively keep the colleagues you are supporting informed of any progress on their incident/service request. Stock management Responsible for the New Joiner/ Leaver/ Mover tasks Travel to offices to provide on-site support and provide remote hands as required. Track and document details of work performed including resolution steps in the ITSM. Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date. Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages. A bit about you Key Skills & Experience You will have a proven background in information technology deskside support and will possess the following skills and experience: Troubleshooting of IT related incidents from in-house software to hardware, such as mobile devices, Laptops, PCs, and Printers Highly proactive individual with the desire to own incidents through to resolution. Excellent communication skills, both written and oral. Flexible approach to work with the ability to work effectively under pressure. Encourages Co-Operative Working Ability to work in a fast-paced and dynamic environment. Inclusiveness and Diversity At Fieldfisher, led by the social model of disability, we are working towards removing accessibility barriers and maximising disability and neurodiversity inclusion in our recruitment processes. Should you have any accessibility requirements, please contact a member of Fieldfisher's Recruitment Team who will work with you to implement suitable adjustments at any stage of the recruitment process. All conversations are treated in the strictest of confidence and we would appreciate your feedback to ensure we can provide an accessible and enjoyable recruitment process. For accessibility information on our London offices, please visit our website: https://www.fieldfisher.com/en/locations/united-kingdom/contact-us/offices/accessing-fieldfisher-london What can we offer you? Our people are at the core of what we do. Fieldfisher's benefits package is designed to enable all colleagues to thrive in an inclusive and supportive environment. These benefits range from private health insurance, life assurance & income protection, flexi-gym discounts, season ticket loans, bike-to-work loans, electric vehicle scheme and much more. Fieldfisher HQ is based in the vibrant and thriving City of London, which has something for everyone. Offering excellent commuter links based a 5-minute walk away from Monument and Bank tube stations. Views overlooking the River Thames and Tower Bridge from our 9th floor terrace, open plan workspaces that encourages a sense of camaraderie, hybrid working and hot-desking, discounted coffee in our on-site cafe, bike storage, shower facilities and much more. We have diverse teams made up of our Partners, Lawyers and Business Services Professionals, collaborating to provide outstanding service to our clients, working across our many different sectors and practice areas. We understand the importance of collaboration outside of work with lots of different clubs and networks for our people to get involved in, including quiz nights, book club, choir, firm-funded yoga, fitness challenges, football teams, and inclusive events with our nominated charity partners. If you would like to know more, chat with our recruitment team or visit our social media channels to see for yourself! Culture & personal development We’re a firm with real entrepreneurial drive and we don’t believe in squashing people’s individuality. We want you to use your unique talents and experiences to help the firm grow. You can only do that by being yourself. And working closely and collaboratively with people throughout the firm. That’s why we foster a culture that encourages you to be yourself. We’ll give you bespoke support to develop your own career. Whether that’s through allowing you to “access all areas” across the firm, funding you through training for professional development qualifications, or making sure you have a structured career plan, we’ll make sure your talents are being nurtured. How to apply Enter your email address on the job advert and press the 'apply now' button to submit your CV and to start your application. Please note that we recruit on a rolling basis, meaning that your application will most likely be reviewed before the application deadline. We will continue to accept applications until we have successfully filled the role. Fieldfisher is a European law firm with market-leading practices in many of the world's most dynamic sectors. We are an exciting, forward-thinking organisation with a particular focus on technology, financial services, energy & natural resources, and life sciences. We are a law firm built around people with all their diversity and we strike a healthy balance between legal excellence and a down-to-earth practical approach to our clients' needs. We believe The Future is Human, so we choose a collaborative approach with an intense focus on the end-user and consider carefully how to shape our services to add the most value to our clients.

Responsibilities:Lead a team of 20+ which includes Service Desk Managers, 2nd Line Support Engineers, IT Asset Manager, Problem Manager, and Service Delivery Managers who provide support to c.7,000 users across multiple customer accountsOversee service desk operations including request fulfillment, incident management, and IT configuration.Manage out-of-hours support for major incidents, engaging with key stakeholders as needed.Standardise the support model to allow engineers to effectively support different customer contractsDrive service improvements and enhance customer satisfaction by identifying improvement opportunities and implementing efficiencies.Develop and maintain strong stakeholder relationships to ensure alignment with business objectives.In the first 6 months, the focus will be on understanding the team dynamics and driving service improvements to enhance customer satisfaction. You will be given autonomy to make decisions which drive operational efficiency and service excellence.This role will report into the Director of IT Service Delivery.A successful Head of IT Service Delivery should have:Proven experience in Service Delivery Management including Major Incident and Problem ManagementStrong people management skills with the ability to lead and motivate teams.Experience in managing multiple customers within an MSP environment.Good understanding of ITIL practices, with ITIL 3 or 4 certification preferred.Demonstrated ability to drive service improvement initiatives and measure their impact on the business.Familiarity with Microsoft technologies and willingness to travel to various sites as needed.Exceptional communication and interpersonal skills.