Overview of salaries statistics of the profession "IT Service Desk Technician in UK"

Successful applicants will have been in the UK for 5 years. A full UK Manual driving licence is required for this role Applications welcome from anyone with relevant IT experience or educationAbout the Job:Do you have experience working in IT support? Are you looking for a role with exposure to a wide range of technologies?Can you solve technical problems whilst providing amazing customer support?ESP Global Services are currently recruiting an Airport Engineer to join our team at Heathrow airport.Working as the Airport Engineer you will provide “hands on” IT support and maintenance on a wide range of hardware and software within the airport. Responding to tickets from the ESP service desk you will ensure all IT issues are effectively and efficiently resolved in line with our service level agreements.What will you do? Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure incidents and successfully resolve within the agreed timescales. Consistently provide updates to the ESP Service Desk and end users on all live incidents and service requests Supply and replace IT consumables, such as paper and ink toner when required Carry out regular “floor-walking” and pro-active line of sight checks/ routine preventive maintenance to identify, log and resolve any issues before they are raised as incidents by customersWhat will you bring to ESP? At least 2 years’ experience in an IT support role Good knowledge of current Microsoft Windows Desktop software Understanding of network protocols, server hardware and configurations Self-motivated with a willingness to learn and adapt to any new change or situation Excellent verbal and written communication skills 5 years UK working history which can be referenced for airside clearance checks Full UK manual driving licenseIf you…. Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.What we will offer:Salary:We offer a competitive range based upon suitability or experience.Benefits: 20 holidays Shift AllowanceHour of work: Shift pattern 4on - 4off 4am to 4pm & 10am to 10pm DaysPersonal & Professional DevelopmentWithin a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.Diversity, Inclusion & BelongingWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.Who are we:ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.Job Type: Full-time

Join us and make your mark at Envision Pharma Group as we continue to grow our business About us A global leader in technology-led, medical affairs, and value communications, we are a full-service medical communications agency that partners with pharmaceutical, life science and biotech companies around the world to bring new healthcare treatments to market, ultimately making the world a healthier place. This is an exciting time to join us. We are growing fast – in fact we grew by 25% in the past year - and as part of our continued growth, we currently have an opportunity for a Service Desk Technician to join our Envision Technology Solutions Division. What is the opportunity? This position will suit a candidate with a keen interest in Information Technology and a strong desire to deliver excellent customer service. Working closely with the wider IT team, you will provide technical support, as initial first point of contact for all technical incidents and requests relating to laptops, peripherals, mobile devices, office software, email, and IM/voice/video communications etc. As the first point of contact for technical support, the successful candidate will demonstrate strong communication and problem-solving skills and will be able to effectively manage their time to deliver on competing priorities. This is a great opportunity for an ambitious and enthusiastic IT professional to progress their career in IT support and service delivery. How will you make an impact at Envision Pharma Group? Assist with laptop and mobile device setup, imaging, and installation as needed Install software applications and apply updates using current toolsets Ensure that incidents and requests logged on Service Desk Ticketing System are responded to quickly, professionally, and courteously, ensuring that calls are correctly prioritised and categorised or escalated as required Provide remote support across all sites globally Assist colleagues with administration, troubleshooting and security functions in all areas of IT and maintain Service Desk documentation Perform other IT-related duties as directed by the local IT Technician or IT Management team Set up and maintain user accounts and security groups Assist in delivering and supporting projects when required To participate in the shift pattern providing the required amount of cover to business users, and occasional out of hours work for tasks such as office moves and software upgrades to limit the impact on the business Do you have what we're looking for? Demonstrate hands-on knowledge of Microsoft products – MS O365, Windows 10, Active directory, MS administration tools/portals Desirable but not essential knowledge of working with group policy, Mac OSX, Basic PowerShell scripting, MS Azure and Endpoint Manager Have IT-related qualifications at least to A-level or equivalent and previous experience in a desktop support role An ability to multitask and prioritise workload, while maintaining efficiency and quality of work Ability to build, test, deploy, troubleshoot, and solve problems relating to PC, laptop, printer, and mobile equipment Thrive in a busy environment with changing priorities and goals Current IT qualification, preferably Microsoft, or able to demonstrate the equivalent experience and knowledge; preferably CompTIA A+, Microsoft Certified IT Professional (MCITP) and ITIL Foundation Ability to train and educate new starters in the correct use of hardware and software What's in it for you? Excellent career growth and mentorship Learning and development opportunities, including our Envisionary Leadership program Flexible working arrangements that facilitate a strong work-life balance Competitive compensation package with annual performance and salary reviews Medical, dental, and vision coverage from your first day Share option program An environment that promotes collaboration where employees have a voice, the space to invent, the chance to excel, and to have fun! Together, we turn vision into reality. Our people are integral to our success and our values reflect the Envision philosophy. Interested in joining our ENVISIONary business? If you have the experience highlighted above, we would love to hear from you! Envision Pharma Group is committed to fostering a diverse and inclusive working environment where we value and develop employees of all backgrounds and experiences. Based on our core values, we firmly believe collaboration among team members generates more incisive and deeper insights that better serve our employees, clients, and community.

Project Description Luxoft's client is a FinTech providing technology and business processing services to Hedge Funds and Asset Managers. With a unique value proposition including a best-of-breed in-house trading and risk management platform, coupled with business processing services, the client has a highly skilled core team in London, Connecticut and Hong Kong which Luxoft will supplement and enhance. An excellent opportunity for personal development in a dynamic environment. The client is in a growth phase and requires high performing and motivated individuals to join the services teams provided by Luxoft. As a Service Desk Engineer (L1) you will be at the forefront of our customer support operations. You will play a critical role in ensuring that our clients IT systems run smoothly by providing timely and effective technical assistance, understanding the root of the problem and ensuring that client end users are able to continue with their business activities. Responsibilities 1. Client Support: Provide first-level technical support to clients via phone, email, or chat. Quickly and accurately diagnose and resolve technical issues related to hardware, software, and network connectivity. Escalate complex issues to senior engineers or specialized teams when necessary. 2. Incident Management: Create and maintain detailed records of client interactions and reported issues in the ticketing system. Prioritize and manage multiple support tickets, ensuring timely resolution and adherence to service level agreements (SLAs). Follow up with clients to ensure issue resolution and customer satisfaction. 3. Remote Troubleshooting: Utilize remote desktop tools to access and troubleshoot clients' computers and systems. Assist clients with software installations, updates, and configuration changes remotely. Offer guidance and instructions to clients for self-help and basic troubleshooting. 4. Hardware and Software Support: Assist clients with hardware issues, including desktops, laptops, printers, and peripherals. Provide guidance on software applications, troubleshoot software-related problems, and assist with installations and updates. 5. Documentation and Knowledge Sharing: Maintain a comprehensive knowledge base of common issues and solutions. Contribute to the creation and updating of support documentation, FAQs, and user guides. Share knowledge and expertise with colleagues to enhance the overall effectiveness of the service desk. 6. Client Education: Educate clients on best practices for IT security and data protection. Provide training and guidance to clients on the use of various IT tools and applications. 7. Collaboration: Collaborate with other IT teams, including network engineers, system administrators, and security experts, to resolve complex issues. Participate in team meetings and provide input on process improvements and client feedback. Skills Must have Proven experience in a technical support role or as a service desk engineer. Strong knowledge of common operating systems (Windows, Linux) and desktop applications. Excellent problem-solving and troubleshooting skills. Customer-focused with strong communication and interpersonal skills. Ability to work effectively under pressure and meet SLA commitments. Nice to have IT certifications such as CompTIA A+, CompTIA Network+, or ITIL certification is a plus. Languages English: C2 Proficient Seniority Regular Relocation package If needed, we can help you with relocation process. Vacancy Specialization Technical Support (SL1) Ref Number VR-100300

Employer description: United Learning is a large, and growing, group of schools aiming to offer a life changing education to children and young people across England. As a Group, we can reward our staff better: with good career opportunities, better pay, benefits, and ultimately, the satisfaction of helping children to succeed. We invest in our staff well-being with an ongoing group-wide well-being programme. It's an ethos we call ‘the best in everyone’. Overview: We are now looking for an eager candidate to join us as an apprentice. As the IT Technician Apprentice, you will gain experience of supporting an IT team in delivering, maintaining, and supporting technology. Opportunities to gain wider technical knowledge and experience across the cluster are expected and will be beneficial to all. Duties: You will be responsible for: Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines Escalating calls or technical issues internally or to third parties as appropriate Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans) Keeping records of all users including the management of laptop loans Hardware – routine checking, fault finding and rectifying, general maintenance Stock control of consumables and hardware ordering, distribution and paperwork Daily checking and backing up of servers Assisting and training students and staff in the use of the Network when applicable What we are looking for: Desirable skills: Ability to communicate clearly and sensitively in writing and orally to a variety of audiences Good analytical and problem-solving skills Good organisational skills with the ability to manage own time effectively Ability to self-evaluate learning needs and actively seek learning opportunities Ability to relate well to children and adults Practical experience of installing, maintaining and upgrading PC computers, printers and other peripherals Working knowledge of Internet services, including cloud, web and E-Mail and MS Office (Word, Excel and Powerpoint) Previous experience of the Microsoft Windows Operating System would be beneficial Personal qualities: Self-motivated Team player Flexible approach to work and working hours Willingness and ability to travel around the London cluster to support other sites as required. If you drive this will be beneficial but you will not be required to drive. [You will travel to other sites with the more Senior Technician's and colleagues] Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Free onsite parking Free access to onsite gym Onsite canteen Staff activities such as football and volleyball that you can get involved with Access to perkbox 25 days holiday allowance, plus bank holidays Additional details: You will be based at one of 3 schools in the South East London Cluster; Bacon’s College in Rotherhithe, The John Roan School in Greenwich or Sedgehill Academy near Catford. You will be required at times to work at the other sites within the South East London Cluster other than your home site. The Apprentice IT Technician post reports to the Senior IT Technician at each school. Although a driving license is beneficial, it is not essential as the apprentices will travel with other colleagues. They are also all easily accessible with local transport links and the Tube. Salary: Your salary is based on National Minimum Wage for your Age and higher than the standard apprentice wage. Wages may be higher or lower than the range advertised. Speak to the recruiter at QA for confirmation. For example, yearly salaries could range between: £14,605.50 £19,851 £20,319 Future prospects: Many apprentices have been supported to achieve Distinctions and Merits and been retained as full-time members of staff after their apprenticeship. Salary rises and promotions will come with securing full-time employment. United Learning Trust has extensive experience of training IT apprentices into fully fledged and qualified IT Technicians. The Trust may also potentially fund and support you to work towards higher qualifications such as the Network Engineer Level 4 or a Bachelors Degree. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!

IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills is required for a busy Helpdesk and project work with an IT Company based in London. (The offices are a few minutes’ walk from Holborn Station). SALARY: up to £32,000 per annum + Benefits LOCATION: London (This is an Office based role) JOB TYPE: Full-Time, Permanent ** Career Progression Opportunities ** JOB OVERVIEW We have a fantastic new job opportunity on a busy Helpdesk for an IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills. Working as the IT Support Engineer / IT Technical Service Desk Technician you will join a small Helpdesk Team supporting a range of clients, troubleshooting and resolving any issues or escalating the issue when required. As the IT Support Engineer / IT Technical Service Desk Technician you will also have the opportunity to get involved with on-site problem solving, IMAC (installations, moves and changes) and project management (after training if required), which will involve liaising with the customer, project planning and time and resource allocation. Projects range from firewall installs or upgrades and PC installs through to installation of complete green field implementations comprising of comms links, networking, server cabinets, PCs and servers. As a successful candidate, you will have a great chance to work in a technically rewarding environment that can offer variety and opportunities to develop your skill set and further your career, within this IT Managed Service Provider that act as an outsourced IT Department for small to medium sized businesses, by implementing and supporting IT solutions based around HP, Microsoft, Symantec and SonicWALL. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. IDEAL CANDIDATE REQUIREMENTS As the IT Support Engineer / IT Technical Service Desk Technician you will have the following skills and experience: Must have previous commercial experience within a remote IT Help Desk and Deskside Support environment Solid experience solving / troubleshooting desktop and server problems MCSE or equivalent qualification Excellent customer facing and customer service skills Excellent written and verbal communication skills Pleasant and helpful telephone manner Consultative background, in particular working within a managed service environment would be highly desirable A wide range of skills make up the Company’s offering, with the main ones are listed below: Microsoft operating systems (desktop and server) Microsoft Exchange Microsoft SQL Server Symantec Backup Exec Symantec Anti-virus Veeam Backup ADSL, routers Dell SonicWALL Firewall/VPN/UTM/SSL-VPN Wireless networking Desktop applications HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P11296 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Recruitment Advertising and CV Sourcing services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | http://www.awdo.co.uk

Greenwich | On premise | £23,000 - £26,000 Permanent | Full-time | KR1734 This successful IT MSP (managed service provider) is looking to recruit an IT Support Technician to be on-site at one of their school clients. The company provides commercial ICT solutions to meet business requirements through flexible and affordable packages. You must live in an easy commute to the Greenwich and Tower Hamlets school sites. As an IT Support Technician, you will: Be based across two Primary School sites in Greenwich and Tower Hamlets Provide efficient and effective technical support service to staff and pupils Display a very good understanding of Microsoft Server, Microsoft Client and Office 365 Be able to work under pressure and systematically in tracing faults. Install, configure and test new equipment and network components, hardware, peripherals and software. Monitor system performances. Diagnose and resolve software, hardware and network faults and perform preventive and remedial maintenance and upgrades. Ensure that the staff are made aware of any technical faults that may affect them or any proposed maintenance and repairs to the system. Assist in maintaining a help desk and fault reporting logging system. Liaise with appropriate outside agencies and contractors. Install and maintain computer cabling. Specific Skills In-depth knowledge of Microsoft Office, Windows 10, Server 2016, Office 365 Previous experience working in a school environment would be of great interest. Working understanding of wireless and wired LAN technology Good problem-solving skills Ability to build good relationships and communicate effectively Hardworking, energetic and enthusiastic Good time management and organisational skills Realistic and flexible Ability to maintain a sense of proportion in stressful situations, be innovative, and use own initiative. Skills and Education Level Educated to 'A' level standard Microsoft Accreditation would be an advantage Able to pass a clean DBS Enhanced Check. Full clean UK driving licence Employment Hours Core hours are 8:00 am - 4:30 pm. The company has an out-of-hours team, but in emergencies, IT Support Technicians work outside core hours to minimise disruption to the client. Kent Recruitment will contact you to discuss the position in more depth or will inform you if you do not have relevant experience. We never pass on or sell personal data. The JobsBoard's News Page has helpful articles on CVs, interviews and job applications.

Reading Posted 6 days ago Kyocera Document Solutions UK Level 3 Digital Support Technician Company: Kyocera Document Solutions UK Full Address: Eldon Court, 75-77 London Rd, Reading, RG1 5BS – Full time office based for the duration of the apprenticeship. Weekly Hours Worked: 37.5 hours per week between the hours of 8am – 6pm, Monday – Friday Salary: £20,500 (with an increase upon successful completion of the apprenticeship) Please contact Daniel on [email protected] or call 0203 834 2872 About the company: Kyocera Document Solutions UK are specialists in advanced cloud, IT, communication and managed document solutions. Our founder’s pioneering philosophy guides how we work and shapes our vision for the future of the smarter workplace and for the protection of our precious planet. The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values, and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community. Brief job description: Estio Training have an exciting new opportunity for a Service Desk Incident Operator Apprentice with Kyocera Document Solutions UK based in Reading. Your main goal will be to receive and log all first line technical queries and requests on the service management from internal, external, direct, and indirect customers. Your duties and responsibilities in this role will consist of: To handle all first line technical queries relating to hardware and solutions. To take ownership of Key Account as a single point of contact for Account managers/Partners on queries/escalations. To provide support and resolve issues over the phone. To monitor and respond to the Incident Management email inbox. To escalate any unresolvable issues to the appropriate second line support. To diagnose and request the despatch of spare parts via Service Operations Administration when required. To diagnose and log incident tickets on the incident management system and escalate to appropriate resolver group (return to base, exchange, etc). To request field service call via the Service Scheduling Team. To log all queries via incident call management systems, updating call status where appropriate and closing calls once actions are complete. To process toner orders checking requirement using available monitoring tools. To observe and adhere to the set service levels agreed. To monitor call status and chase / escalate any outside of SLA for resolution. To highlight and report on any areas of improvement. Any other tasks as directed. Qualifications: A minimum of Maths & English – Grade 3/D and above. If you have a grade 3/D, you will be required to complete functional skills assessment. Skills & Qualities Required: Excellent Phone Manner. Good Listening Skills. Troubleshooting Skills. Organisational Skills. Work will within a team. Ability to be able to multitask. Strong Customer Focus. Future prospects: The role offers a permanent role upon completion of the apprenticeship depending on performance. Training to be provided: Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to: Helpdesk Operations and Functions. Maintaining Digital Systems and Services Fundamentals of Digital Systems. Administration of Digital Systems and Services. Change Management. Teamwork and Communications. Introduction to System Security. User and Stakeholder Training. Working in Digital Support. Data Operations and Security. Pathways and Career Progression. To apply for this job email your details to [email protected].

The Role: The EU Service Desk provides support service to customers and forms part of ION's global support team. The desk is responsible for providing both on-site and remote support to users and trading support personnel, maintaining a strong relationship with clients as well as developing a deep understanding of client systems and business practices. Key Responsibilities Receives all client raised incidents and enters on the internal call logging system Analyses each call, using business acumen to identify the nature of the incident and action appropriately Deals with calls immediately, either independently or by passing to the appropriate team to ensure optimum resolution Works to improve knowledge and skills to increase 1st line resolution within the service desk Attends client site to assist with issue resolution and increase business knowledge where requested Develops strong working relationships with other departments to assist with the delivery of our service to clients Adheres to "best practice" and department procedures for client communications, incident progression and investigation Participates in the team shift patterns and assists with weekend work and out of hours escalation when required Required Skills, Qualifications and Experience Hold an IT, numerate or business related Degree or equivalent experience Minimum 0-2 years of experience Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure Ability to read and understand code in one or more of the following: C++, TCL, UNIX Scripting Service desk analysts need to be dynamic, resilient, objective, delivering rapid and accurate solutions to the incidents raised by customers Excellent written and verbal communication skills A confident and professional manner Able to manage own time and a changing workload Co-operative approach to working with team members and other departments Able to view situations from a customer perspective and act accordingly A strong desire to develop a deep understanding of financial markets and business flows and Fidessa's functionality Working knowledge of networks and network infrastructure is desirable About us We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe. Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision. ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

IT Support Engineer – Central London, Hybrid - £33,000 A highly successful, global business are looking for a personable Desktop Support Engineer t to join their established IT team on a 12 month FTC. This role will be primarily focused on providing 1st and 2nd Line IT support to 300 internal users globally. Please note- this role offers hybrid working and there is a chance it may go permanent. As the IT Support Engineer you will work with Desktop and Infrastructure support teams to field requests and provide IT support remotely and in person. You will record and manage incidents within the service desk ticketing system and deliver effective troubleshooting within agreed service levels. You will also help to manage all end user devices deployed at home or in the office. The ideal candidate will be customer focused with great communication skills. You will be familiar with ITIL processes and have experience supporting a Windows environment. Exposure to the following technologies would be beneficial: Active Directory Office 365 Microsoft InTune TCP/IP, DHCP and DNS Citrix The salary on offer for this role is up to £33,000 plus great benefits.

IT Support Engineer College location: East Surrey College (Redhill) Salary: £25,000 per annum Hours: Full time (37 hours/week) 08:45-17:00 Monday - Friday We are currently seeking to appoint an enthusiastic IT Support Engineer to join our busy and fast paced IT Department. In this exciting role you will be working within the East Surrey College and John Ruskin College in house IT team. You will be Involved in the day-to-day support of the College’s IT infrastructure at a 1st/ 2nd line level. This will include but not limited to server and desktop operating systems, physical & virtual infrastructure, Storage, IT hardware, networks and, data back-ups and disaster recovery. Working closely with the Head of Department, Technicians and rest of the IT team you will offer first line, technical and software support for all IT related queries, relating to hardware, software, telephony and business systems. You will resolve issues raised by internal team members and maintain an accurate history via the corporate Service Desk system, provide technical and administrative support and solutions, follow documented control processes, as well as allocate and escalate enquiries as necessary if no immediate resolution is possible. The successful candidate must have: High level of knowledge of web-based technologies MCSE qualification or equivalent ITIL Practitioner Capability to create IT policies, information security standards and procedures Maths & English GCSE / Level 2 equivalent If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments. Closing Date: Monday 4th December 2023* Applications will however be shortlisted on a rolling basis and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. As much as we would love to respond to all applicants, due to the sheer volume of applications we receive we are unable to respond to all unsuccessful candidates. If you have not heard from us within 14 days of sending your CV, unfortunately you have not been selected for the position.

We're looking for a Service Team Engineer to join our team in London as part of our Technology function. Key Responsibilities Resolving or fulfilling all incoming interactions from users in person, on the phone and via e-mail in a 70/30 Windows/Mac OS based environment Ensuring all interactions with users are logged and managed throughout the ticket lifecycle in line with the SLAs agreed with the organisation Managing on-site IT build rooms and the associated equipment including maintaining and repairing laptops as required Contributing to the meeting of key performance indicator metrics outlined by the UK Service Manager Building and configuring both Windows and Mac OS hardware through relevant automation platforms Handling inbound telephone calls to the Service Desk as required. Liaising with relevant 3rd line departments to resolve more complex technical issues where required Sharing knowledge with both technical members of staff and end users through the creation of documentation as per agreed templates Maintaining and developing own technical knowledge and skills through utilising online training platform Identifying and escalating repeat issues to increase first time fault resolution Delivering training to staff on core technologies such as Slack and G-Suite Supporting user audio/visual meetings and events in both office and off-site locations as required Enforcing all IT security policies, reporting any breaches or risks to the Security Management team appropriately Sharing responsibility of covering weekends on call with the rest of the team where needed. Your Experience Essential Relevant experience, working within a Service Desk environment Extremely personable, able to communicate effectively with users at all levels of the organisation via various communication methods Problem solver, demonstrate a logical approach to problem solving Genuinely enthusiastic, remaining positive in challenging situations Thirsty for knowledge, looking to develop and improve own skills Excellent communicator, able to present complex technology information clearly and concisely, adapting communication style as required Agile, able to react and adapt to varied situations in a calm and efficient manner Attention to detail, along with a focus on deliverables Team player, able to work effectively as part of a team which is spread out globally with varying workload and pressures Desirable Experience working in an enterprise IT environment ITIL v3 Foundation qualification Experience supporting Mac OS operating systems Familiarity with Technologies such as Fuze, AnyConnect VPN client, ServiceAnywhere ITSM tool, Slack, G-Suite (administration), Lenovo/Apple hardware, Papercut, Sophos Web Protection Experience delivering IT support to senior members of staff within a large scale organisation What We Offer Our benefits package incorporates what we’re passionate about – unlocking your future, overall well-being and sustainability – whilst giving you control over your benefits. 25 days of holiday per year - with an option to buy/ sell upto 5 days Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme Employee assistance programme, season ticket loans and cycle to work scheme Volunteering opportunities and charitable giving options Great learning and development opportunities. Inclusive Workforce At Ascential, our goal is to create a culture where individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all Ascential people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you. For more information on our culture, visit Ascential.com. About Ascential Ascential is a specialist, global, information company that helps the world’s most ambitious businesses win in the digital economy. Want More Info? Find out more on what our people say: Ascential YouTube Channel If we inspire you, why not join and inspire us?

Job Summary1. To provide an effective, responsive, user-friendly customer focused Service Desk facility and technical support service to all IT users in the Trust. 2. Assists the Technical Operations Manager with routine office functions 3. Allocate help-desk calls requiring further assistance to the appropriate IT Service Desk Engineer, including providing the engineer with all available relevant information on the problem. Main Tasks and Responsibilities To respond promptly, efficiently and courteously to all user-requests for technical advice and assistance; To ensure that all calls are properly documented in the Service Desk management systems: To provide "talk-through" solutions by telephone to users, where appropriate; To rectify basic user faults at first contact including renewing account passwords To follow-up on calls where there is no evidence of satisfactory progress to resolution, to seek explanations for any delay and to report all delays to the Technical Operations Manager; To ensure that the departmental laptop and projector are properly booked out and returned in a working manner Works towards set KPIs, tasks and objectives In the event of sickness or annual leave, provide adhoc cover for the IT Service Desk Engineers To undertake and provide as and when required basic management reports and surveys To undertake and complete requests for shared area access Escalate any trends or any impacts on services to the Technical Operations Manager To liaise with external application support providers and other NHS Trusts ie. East & North Herts, Royal Free and West Herts Additional Information Confidentiality The postholder is required not to disclose such information, particularly that relating to patients and staff.All employees are subject to the Data Protection Act 1998 and must not only maintain strict confidentiality in respect of patient and staff records, but the accuracy and integrity of the information contained within. The postholder must not at any time use personal data held by the Trust for any unauthorised purpose or disclosure such as data to a third party. You must not make any disclosure to any unauthorised person or use any confidential information relating to the business affairs of the Trusts, unless expressly authorised to do so by the Trust. Health and SafetyThe post holder must co-operate with management in discharging responsibilities under the Health and Safety at Work Act 1974 and take reasonable care for his or her own health and safety, and that of others. The postholder must also ensure the agreed safety procedures are carried out to maintain a safe environment for patients, employees and visitors. Equal OpportunitiesThe postholder is required at all times to carry out responsibilities with due regard to the Trusts Equal Opportunities Policy and to ensure that staff receive equal treatment throughout their employment with theTrust. Risk ManagementAll staff have a responsibility to report all clinical and non-clinical accidents or incidents promptly and when requested to, co-operate with any investigation undertaken. Conflict of InterestsYou may not without the consent of the Trust engage in any outside employment and in accordance with the Trusts Conflict of Interest Policy you must declare to your manager all private interests, which could potentially result in personal gain as a consequence of your employment position in the Trust. Interests that might appear to be in conflict should also be declared. In addition the NHS Code of Conduct and Standards of Business conduct for NHS Staff (HSG 93/5) required you to declare all situations where you or a close relative or associate has a controlling interest in a business (such as a private company, public organisation or other NHS voluntary organisation), or in any activity which may compete for any NHS contracts to supply goods or services to the Trust. You must therefore register such interests with the Trust, either on appointment or subsequently whenever such interests are gained. You should not engage in such interests without the written consent of the Trust, which will not be unreasonably withheld. It is your responsibility to ensure that you are not placed in a position, which may give rise to a conflict between your private patients interest and your NHS duties. Infection ControlIt is the responsibility of all staff to recognise their role in maintaining a safe environment for patients, visitors and staff to minimise the risk of avoidable Healthcare Associated Infection. Employees are responsible for ensuring that they are fully aware of the Trusts Infection Prevention and Control policies and the post holder will undertake infection control training on an annual basis. Code of Conduct for Professional Group All staff are required to work in accordance with their professional groups code of conduct (eg NMC, GMC,DoH Code of Conduct for Senior Managers).

IT Technician Location London Job type: Temporary Salary: £40000.0 Contact name: Felicity Handley Contact email: [email protected] Job ref: 6319 Published: about 1 month ago Calling all IT Technicians - We have an exciting opportunity for you! We are looking for an IT Technician to join our clients IT Team on a 9 month FTC, you'll work within their Service Desk team, providing essential 1st and 2nd line ICT support to ensure that all support expectations are not just met but exceeded. Key Duties of the IT Technician: Ownership of stock checks and coordination with the team to ensure the appropriate amount of kit is available. Overseeing meeting room checks and assisting with external AV setups. Providing local IT support at the London office, alongside remote support for other offices. Diagnosing and troubleshooting incidents. General support and maintenance of laptops and mobile devices. Office 365 administration. User account and domain management. Software and hardware inventory management. Assisting the IT department with various projects. Management and support of printers, photocopiers, and Audio-Visual equipment. Developing and enhancing the corporate IT Knowledge Base. Maintaining assets in the CMDB system. Requirements if the IT Technician: Full-time presence in the office (5 days a week). Proven experience in a similar technical IT role. Proficiency with Windows 10 desktop platforms. Office 365 administration and full Office Suite proficiency. Proficiency with Microsoft Active Directory. Experience in troubleshooting software and hardware issues. Proficiency in Intune administration. Knowledge of IT Service Management tools. Strong problem-solving skills and the ability to work well under pressure. Excellent communication skills and an understanding of users' IT concerns. The ability to form strong working relationships and a logical approach to problem-solving. If you meet these qualifications and are eager to join our dynamic IT team, we encourage you to apply for the IT Technician. We look forward to welcoming an individual who shares our passion for IT excellence.

What this Job Entails: The Service Desk Specialist II will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures. Scope: Applies company policies and procedures to resolve a variety of issues Works on problems of moderate scope Receives general instructions on routine work and detailed instructions on new projects Your Roles and Responsibilities: Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees. Maintain equipment inventory, including processing RMAs and ordering new equipment. Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user. Participates in monitoring, updating and maintaining tickets in a defined ticketing system. Responds to tickets, contacts users and plans workload. Update, track and escalate the ticket to appropriate levels/group for resolution as required. Sign off on closed tickets with the user to include follow up specifically to the end user. Provide routine software and hardware troubleshooting support to employees to resolve common IT problems. Engage in support of access to corporate network/wireless and applications both on the network as well as over VPN. Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position. Apple device, MacOS and iOS troubleshooting in a corporate environment Windows device, Windows OS and Android troubleshooting in a corporate environment Exceptional customer service Some basic AV experience (meeting room troubleshooting, basic meeting support) Jira or other ticketing system experience Nice-to-Have Qualifications * MAC, Microsoft, or other certifications. Experience managing modern SaaS applications such as G-Suite, Slack and Okta integrations using SAML. Working Experience with Distributed File Sharing (DFS). Required Qualifications/Skills: Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience Builds productive internal and external working relationships Exercises judgment within defined procedures and practices to determine appropriate action Ability to work independently with minimal supervision Excellent coordination skills and a team player Ability to identify issues and escalate as needed Excellent written and oral communication skills Strong interpersonal and customer service skills Knowledgeable about hardware, software, and network troubleshooting Understanding of software application use and installation Ability to resolve technical issues under pressure Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

As the first point of contact for technical support queries within a leading London estate agent, you will work with a variety of users to resolve or escalate their technical issues in a prompt and professional manner.Works with: All functionsLocation: Hanworth/HammersmithHours: Monday-Friday 8.30am-5.30pmSalary: £22,000-£26,000 DOEResponsibilities: - Respond to user software or hardware queries via email or phone. - After identifying the issue, you will talk the user through the required steps to resolve it or escalate to the relevant team as and when necessary. - Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. - Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team. - Maintain a strong customer focus at all times. - Work with the team to help diagnose and resolve any issues. - Escalate any complex problems to senior colleagues.Requirements: - Experience with Microsoft Windows preferred. - Strong work ethic and ability to work in a dynamic work environment. - Ability to multitask and prioritise in a fast-paced environment. - Previous service desk or 1st Line Support experience desirable.Job Type: Full-timeSalary: £22,000.00-£26,000.00 per year

Work Type Contract Salary/Rate Negotiable Remote Work No IR35 Status Outside IR35 Location: London Piccadilly 3/4 days per week Salary/Rate: £200 per day Start Date: November 20th Job Type: Contract IT Service Desk Engineer will work as part of the Technical Support teams to monitor the call logging system, addressing walk-up and telephone support requests and react to various alerting and monitoring systems. Experience of day to day support of below areas - retail/hospitality POS desktop server cloud applications as well as desktop, mobile POS hardware. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.

On average it takes 5 minutes to apply for this role. Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you unique! Our global customer base is exploding and we need your skills to support us on this exciting journey! Don’t look back and submit your application before the opportunity passes you by.. Department: Technology Reporting to: Service Desk Team Lead Team: Service Delivery The Team: We provide desktop and application support in a fast and dynamic industry. As a client-facing team, we build relationships with internal stakeholders and constantly seek to make their jobs that much easier. If you’re diligent and focused on adding business value then we want you on our team. Our big priority is continual service improvement, measured using SLAs, KPIs and feedback. Customer welfare is forever at the forefront of our strategy at Betway. We want to ensure all of our customers enjoy our products in a safe and responsible gambling environment. Purpose of the role: The Service Desk Engineer will provide 2nd line end user support across the business with a strong focus on customer services. They will focus on resolving Incidents whilst keeping the customer informed at all times, and within agreed Service Level Agreements. They will follow ITIL best practices and processes as defined by the Service Desk Team Lead. The successful candidate will have a technical background and will have a proven track record of providing outstanding customer service. Key Responsibilities & Accountabilities: The Service Desk Engineer position will involve the following areas of responsibility: Act as a point of contact for Incidents and Service Requests for the end-users within the business. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users Resolving Incidents within agreed SLAs. Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritize customer problems and complaints. Completing desktop builds and deploying software. Work autonomously using JIRA Service Desk. Provide professional, high-quality, reliable and friendly customer services to all end-users within the business. Provide all required documentation including standards, configurations and diagrams Provide knowledge transfer of Service Desk Analysts Knowledge of Mac OS and enterprise experience with supporting Mac devices with JAMF. Act as a point of escalation in the event the Service Desk Team lead is unavailable. Applying creative problem-solving techniques to identify the source of problems; while at the same time keeping the end-users and colleagues aware of every step along the way via the ticketing system & direct communication. Proposing, documenting and implementing enhancements that will improve the performance and reliability of our Microsoft 365 Tenant and other cloud tools. Be part of an on-call out-of-hours support team. This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives. You will have (Essential skills): Experience working in a technical end-user facing 2nd line support role. Experience with an ITSM ticket management system to manage all incidents and requests. Proficient in ticket triage and escalation processes to 3rd line resolution teams. Experience with Exchange Administration (email accounts, distribution list, shared mailboxes, resource mailboxes, etc...). Experience providing support to remote users over the phone. Strong technical knowledge with: Windows 10, Office 365, Active Directory and VPN. Experience with Office 365 Administration – preferably in a hybrid exchange environment. Experience with Mobile Device Management solutions. Microsoft certified. All behavioural competencies are also essential It would be a bonus if you also had (Desirable skills): Experience with Reporting and Trend Analysis. Experience with Video Conferencing Units (e.g. Polycom, Logitech). Experience providing end user Mac OS support in a Windows Domain environment. ITIL certified. Experience with Intune. Behavioural Competencies: Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. These competencies are Adaptability, Ownership & Accountability, Initiating Action, Resilience, Customer Orientation, Integrity and Innovation A strong focus on customer services. Excellent communication skills (written and verbal). Analytical and numerical skills. Proactively gets involved with both desk duties and manual tasks. Willingness to learn.Self-starter with initiative. Attention to detail. Perseverance and the ability to drive projects to completion. Patient and calm under pressure. Enjoy working with a team. Our Perks: Flexible working Discretionary bonus Competitive package Great social and charity events Health and well being weeks Free fruit and a heavily discounted Barista Tickets to events via sponsorships etc Season Ticket Loan Win Technologies (UK) Limited provides support services to Betway and is a proud member of the Betway Group Should you not hear from us within 2 weeks, please assume your application has not been successful.

Job Number 23143148 Job Category Information Technology Location JW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management EXPLORE MARRIOTT Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep, the hotel is a stone’s throw from Bond Street, Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present, and indulge in the inspired service and nourishing surroundings. We are currently recruiting for an IT Technician. Join our amazing and diverse team and grow your career with Marriott International, the world’s largest and most celebrated hospitality brand. POSITION SUMMARY The Systems Technician contributes advanced knowledge and skill in technology and general hospitality business knowledge to support business and technology objectives. The systems technician will be responsible for assisting hotel management with IT implementation and maintenance. Provide support as part of the IT defined support plan, participating in appropriate coverage for the support of systems 24 hours a day 7 days a week. They are responsible for ensuring that the hotel based technology is installed to required standards and to maintain security compliance. The Systems technician interfaces with Vendors, iT , SSC and hotel associates. The IT Systems Manager will report to Director of Rooms with a dotted line to the Senior Manager IT Field Services SSC hotels. EXPECTED CONTRIBUTIONS Previous experience of hotel operations preferable Knowledge of hotels systems, Opera, Micros, etc Ensures hotel technology is compliant with Marriott International Policies and Information Security manual. Maintains Inventory of applications and Hardware. Acts as hotel liaison for Information Technology vendors. Provides escalation support for out of SLA issues for on property systems. Assists in resolving complex support issues that may involve multiple vendors and systems as part of the defined support processes. Reinforces communication to property management relating to IT Policies & Projects. Assists in managing technology/asset life- cycle for the hotel. Provides end user support to hotel associates as defined by the support processes. Manages PC moves/adds and changes, migrating /restoring data when necessary Creates and maintains a secure and clean computer room Applies Security and Operating systems patches as directed by corporate and continental technical leads. Assists the conference team in Internet set up in the conference area, engaging with the customer to ascertain requirements and liaising with the GPNS vendor to ensure customer requirements are fulfilled. CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE DESIRED REQUIRED: 1 – 3 years IT experience gained in the hospitality industry Excellent problem solving skills Experienced in network hardware, desk top, peripheral, protocols, communications, operating systems PREFERRED SKILLS AND KNOWLEDGE: Experience with Marriott Internal Applications (MARSHA, Opera PMS, Sales & Catering, Etc.) Hotel operational experience and demonstrated hospitality skills Technical Skills/Computer: Windows Microsoft Active Directory Microsoft Office 365 Opera & Micros Technical Skills/Other: Knowledge of IT operating standards Trouble shooting & resolution skills for PCs, operating systems, servers, peripherals, etc Excellent written and verbal communication skills, with ability to communicate technical solutions to non-technical managers. Systems Support Education and Professional Certification: IT related NVQ or equivalent work experience. REWARDS FOR WORK… BENEFITS FOR YOUR LIFESTYLE As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. You’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. We’ll support you in and out of the workplace by offering: Team-spirited co-workers Encouraging management Wellbeing programs Comprehensive Training and Development program Marriott Discount Card enabling to benefits from hotel room, gift shops and Food and Beverage Recognition programs Meals at work Uniform Enrolment of Perks at Work - Access to unlimited deals of retailers and more 20 days holiday increasing with service Cycle to work scheme Pension & Life Assurance Awards and recognition celebrations and many more…. Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

London Posted 3 days ago Website Wilson Wright Level 3 Information Communication Technician Company: Wilson Wright Full Address: 5 Fleet Place, London, EC4M 7RD, United Kingdom Weekly Hours Worked: Monday-Friday, 35-hour week (Shift pattern – 8am to 4pm, 9am to 5pm or 10am 6pm during busy periods) Salary: £20,000 Per Annum Please contact Ami on [email protected] or call 0113 3500 333 About the company: Wilson Wright has a proud heritage and as a firm of Chartered Accountants since commencing business in 1893. Over the last decade the firm has undergone a number of transformations to become the dynamic and highly respected advisory firm it is today. Great service is critical to our success and that by promoting a personal, supportive and proactive environment, we can deliver advice of the highest standard. We act for a diverse range of clients who operate in a multitude of sectors both in the UK and Internationally including, but not limited to, property, sports, entertainment and media. For more information about some of our clients and to see what sets us apart, please watch our ‘Making it Count’ video https://www.wilsonwright.com/making-it-count/ Brief job description: Estio Training have an exciting new opportunity for an IT Support Analyst Apprentice with Wilson Wright, an accounting company based in London. Job Description: This position will be to provide 1st and 2nd line IT support for staff and partners at Wilson Wright. This role will entail working as part of a team of three to deliver a high quality, responsive and efficient service desk to the firm. Working with the IT Support Analyst, the successful candidate will be the first line of contact for all support requests relating to the desktop, mobile, printer environments and line-of-business applications. They will also provide absence cover for the IT Support Analyst and support with general IT procurement/administrative tasks. Your duties and responsibilities in this role will consist of: Service Desk Work alongside IT Support Analyst and IT Manager to provide day-to-day technical expert advice and support on all hardware and software issues. Take ownership of IT issues becoming the first point of contact internally and with any external support providers. Respond & log incoming IT support calls/queries (via phone, Teams or email) onto the service desk application, and “fix on first call” over the phone/remotely if possible or escalate to other team members/third parties, as needed. Actively monitor the call logging system to ensure that all requests for support are dealt with and responded effectively and efficiently. Proactively support all IT security issues and data storage initiatives Act as the technical resource on ad-hoc projects as required. Support management of day-to-day IT tasks including review of server operating efficiencies, backups, UPS, network switches and other business critical equipment. Identifying risks, opportunities, faults, and areas for development within the company’s IT framework. Strong verbal, written and relationship skills used to interact with all levels of technical and non-technical individuals. Engage with third party suppliers and vendors to obtain required outcomes for queries. Provide support to ensure all firmwide hardware and software is up to date with relevant versions and security patches. Procurement Assist in procurement of hardware, applications and software licenses following guidelines and guidance from the IT Manager. Obtain hardware and software quotes on behalf of users and other wider IT team. Follow software purchasing guidelines and liaise with IT Support Analyst/IT Manager to ensure software is compatible with the firm’s network and IT systems. Monitor all firmwide IT hardware/software deliveries. Stock control management for key IT hardware items. Administration Maintain the IT asset register, ensuring that all assets are recorded and updated/removed when required. Maintain the IT knowledge base, ensuring documents are kept up to date and created when required. Maintain and create user documentation, training guides and be able to conduct training on key systems for new users. Assist with deployment of user devices, such as laptops, surface & mobile devices in line with BYOD policy. Provide general administrative support to the IT Support Analyst, IT Manager and Chief Information Officer. Follow agreed processes for joiners, leavers, moves, changes, and desk setups. Coordinate and help with new starter onboarding and leaver off boarding in line IT procedures/best practice guidelines. Conduct a daily IT checklist to proactively prevent regular or common faults. Qualifications: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths) Skills Required: Basic understanding of PC hardware set-up/configuration and the knowledge to troubleshoot problems. Basic knowledge of Microsoft desktop based operating systems, with emphasis on Windows 10, and Microsoft Office 365 desktop applications. Experience of using service desk applications would be beneficial. Personal qualities: Willingness and ability to help. Excellent telephone manner. Good communication skills. Quick to learn. Flexible, in both attitude and availability. Self-motivating. Analytical skills. Good organisational skills. Well presented. Professional approach with colleagues and peers. Understanding of responsibilities. Future prospects: The role offers a permanent role upon completion of the apprenticeship depending on performance. Training to be provided: Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to: Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance Maintain regulatory, legal and professional standards. Support the information systems needs for your business. To apply for this job email your details to [email protected].

IT/AV Technician Full time Office based. Camden £16.10 per hour Initially 3-month temp position An organisation requires an experienced IT/AV Technician to join their IT Help-desk support team initially on a 3-month temporary basis. Duties of the role - Provide 1st line support within the organisation via telephone and email, resolving faults via remote desktop tools. Supporting with both audio visual and video conferencing, ensuring these are both accessible and that the equipment is meeting expectations. Troubleshooting Providing IT Support for both on site and remotely based staff. The ideal candidate will - Have strong experience of working within an IT Support role. Providing 1st line support within a large organisation. Experience of providing both AV/VD support is essential. Excellent telephone manner Be able to work independently, as well as part of a large team. Be able to deliver services effectively. Why Temp with Tate? Temping is a great way to build up your career prospects, while allowing you to gain experience in a range of different companies. People temp for many different reasons, whether it is to gain experience, fill the gap between permanent positions or as a lifestyle choice. Temp jobs often present the opportunity to become permanent roles. Allowing you to have an insight into a company without the initial permanent obligation. When temping for Tate you can expect to Have my dedicated attention and service to offer you work that suits you. Weekly pay Accrue up to 29 days holiday pay (This year) Pension contributions Tate Rewards, which include discounts. Employee Assistance programme. Reward recognition awards Gain valuable experience with credible companies. Access to companies internal vacancies board Free computer skills training If you are available immediately and would like to discuss options, I look forward to hearing from you. Please use the apply button below to attach your CV. I will aim to acknowledge your enquiry within three working days. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.