Overview of salaries statistics of the profession "Project Technical Architect in UK"

Supporting Service Management:Ensure the customers in-life experience is what they signed up for; with services delivering the desired outcomes and performing to contracted SLAs.Make sure all service support documentation/knowledge, is comprehensive, accurate and up-to-date, maintaining the level of service support required.Identify the relevant On-boarding requirements for new customers; agreeing and documenting a joint plan between the customer and internal stakeholders on which on-boarding modules need to be delivered.Demonstrate a strong sense of urgency in meeting customer needs.Liaise with the customer to provide regular monthly/quarterly plans on performance against SLA, forecasting for capacity and equipment to support revenue generation.Champion Service and Support in projects, developing a strong understanding of projects impacting your customers, ensuring service impact is always minimised and pre-agreed.Act as the interface between the customer and business support functions where necessary to provide timely responses and resolution to escalations and customer queries.Technical:Act as the interface between the customer and the technical organisation for Technical Deployment and rollout activities.Responsible for identifying customer training requirements and providing in-person training where required.Identify customer knowledge gaps, agree, and document a joint plan between relevant internal stakeholders and the customer to close gaps and upskill the customer supporting full adoption of all services.Promote an urgent response culture.Work to continually train and support customer competency, building confidence in services and their ability to deliver all desired outcomes.Supporting Business GrowthDevelop a good understanding of the customers' business to help ensure best value out of the satellite network.Be a trusted advisor for your customers and an expert on what we offer.Able to confidently discuss and demonstrate the power of the network.Develop customer relationships that promote retention and loyalty working closely with customers to ensure they are satisfied with the services they receive, while quickly addressing any barriers/areasof dissatisfaction.Interpret customers' requirements to the Solution Architects and Product Delivery teams by communicating the customers' requirements and liaising with the customer where necessary to support the solution design.Work with virtual bid teams to support delivery of customer proposals and contracts when required.KEY SKILLS AND EXPERIENCEEssential:Overall experience of 5-7 years with a minimum 3 years' experience in a Customer ServiceManagement / Service Delivery role, preferably in the communications domain.Passionate about satellite technology and comfortable with technical lingo.Excellent customer facing/customer service skills with a passion for Service Improvement.A true team player who can work collaboratively with all levels across the organisation.Excellent People and relationship management skills.Able to multi-task, highly organised having demonstrated ability to prioritise when under pressure.Ability to travel on short notice for short term assignments. This is a customer-facing role that may require ad-hoc travel to customer locations, based on the needs of the business.Resourceful with a proactive approach and ability to work on own initiative when required.Self-motivation and able to take responsibility with a passion to learn.Desirable:A relevant degree in engineering, telecommunications, or similar qualification.Relevant technical experience with VSAT and communications platforms.Training will also be provided as part of this role.Relevant work experience at a satellite operator or satellite service provider.Experience in ITIL (Certification)

A successful Technical Architect (VoIP & Cloud Communications) will be:Developing and implementing high-level technology strategies that align with business objectives.Providing expert guidance to the technology team and stakeholders on technology architecture and infrastructure.Driving technology projects to successful completion, ensuring timely delivery within budget constraints.Collaborating with team members to design and implement innovative technology solutions.Ensuring technology systems and procedures lead to outcomes in line with business goals.Keeping abreast of the latest industry trends and advancements in technology and telecoms.Managing and optimising technology budgets and timelines.Ensuring all technology practices adhere to regulatory standards.Technical Skills Required:Advanced knowledge of open source telecommunications software such as Kamailio, Asterisk & FSStrong knowledge of SIP, SDP, RTP & SRTPDeep knowledge of Linux systems, networking and toolsUnderstanding of standard audio codecs and troubleshooting media sessionsVoIP systems built on KamailioScaling cloud communications systems & infrastructureExperience designing, troubleshooting and configuring VoIP systemsDemonstrated expertise in VoIP engineering and administrationRobust troubleshooting abilities and adept problem-solving skills within VoIP environments.Experience with SBC, PBX for real time communication applicationsExperience developing, deploying and operating VoIP monitoring, reporting and alerting systems.Linux/Unix understanding and ability to navigate through a system, review logs, etc.Experience with virtualization and cloud computingExperience of both Carrier and UC & C NetworksUnderstanding of general networking ideally Cisco routing and switchingLinux and Database knowledge highly desirableDesigning, configuring, and troubleshooting VoIP systemsImplementing and optimizing open source based VoIP solutions - Redhat / CentOS / UbuntuCollaborating with cross-functional teams to integrate VoIP systems with existing network infrastructureProviding technical expertise and support for VoIP-related issuesContributing to the development of innovative VoIP solutions and servicesA successful Technical Architect (VoIP & Cloud Communications) should have:Strong verbal skills (including presenting) to be able to articulate the value of Cloud Communications at multiple levelsExcellent written communication skills for design, planning, and project documentationConfident, credible, and authoritative demeanour - to 'shape' a project and influence customers and stakeholdersExperience dealing with customers and business stakeholders, at all levelsAbility to work as part of a team across the time zonesAbility to manage more than one project at a timeAbility to knowledge share amongst the wider technical teamsDesirable Experience and Qualifications5+ years experience in Senior Voice Engineer / Architect RoleMS700 /MS720 /MS 740SBC vendor qualifications (Dialogic , Ribbon)Experience working with global multi-national carriersProven track record in a Senior role

Requisition ID: R10133228 Category: Information Technology Location: New Malden, London, United Kingdom Citizenship required: None Clearance Type: Security Check (SC) Telecommute: Yes-May consider hybrid teleworking for this position Travel Required: Yes, 25% of the Time Positions Available: 1 Your Opportunity to Define Possible. Our Opportunity to Deliver the Nation’s Security. Together. Salary: £66,000 - £80,000 Role Clearance Type: You must be able to gain and maintain the relevant UK Government clearance in line with the job role (SC) Location: Burlington House, New Malden, Kingston-Upon-Thames, London, UK. About Your Opportunity: A key member of the Capture and Delivery team, this role will lead the analysis of capability needs and provide the solution architecture vision from a range of options. This will involve defining and delivering an approach to successfully design, describe and manage the solution engineering of safe and secure command and control (C2) and C5ISR systems. Demonstration of very strong systems thinking skills and will be expected to provide support to bids and proposals and project delivery tasks. Your Benefits: Flexible working schedules - we offer flexible and hybrid working arrangements. Talk to us at the application stage about any scheduling preferences you may have. Flexible Benefits Package – choose which NGUKL benefits you want to satisfy your personal needs. Core Benefits provided for you are Healthcare, Dental, Life Assurance and Pension. Benefits you can flex include Critical Illness Cover, Health Cash Plan, and Health Assessments. Employee Incentive Programme – exceptional performance is recognized through our annual incentive programme which is awarded to top performers who excel Career Development – opportunity for ongoing professional development and career growth opportunities Your Responsibilities: Undertake architecture cost/benefit trade off studies across the spectrum of available solution options. Identifying the most appropriate technical solution to solve present and future capability needs. Describe the function, structure, characteristics, behaviour and other aspects of a solution to a wide array of key internal and external stakeholders. Develop architectures, requirements and specifications in order for the solution to be elaborated, defined, managed and delivered. Provide technical Systems Engineering and Project Management inputs to contribute to planning, scheduling and cost control/monitoring activities. Your Experience: Proven track record of delivering complex systems. Evidenced substantial experience in the structured analysis of user needs and solution options within the Defence industry. Substantial experience of systems requirements management, definition, design, integration, acceptance and analysis. Demonstrable knowledge and experience in solution architecting, utilising techniques and tools to help communicate the solution. Team leadership or a strong aptitude for managing and developing people. Your Future Team: “My aim is to build an engineering team that attracts the strongest candidates, and allows them to reach their full potential working on exciting engineering programmes in a trusted environment, with excellent job security and growth prospects.” Dave Brunton – Engineering Authority @ Northrop Grumman UK We are an open, friendly and supportive team of approximately 50 engineers across software, test and systems disciplines, with a great balance of experienced and junior engineers all working together to deliver quality systems. We are clear about our focus on addressing what the customer needs via new feature development or supporting existing systems. Our matrix driven organisation provides new experiences and skills, with continuous development both at a functional level and at a programme level. We are proud of our quality of work. Diversity is at the heart of our success. Our team share experience, knowledge and new thinking gained from a wide range of backgrounds perspective, culture, gender, race, age and many other elements across several industries. We welcome candidates from all backgrounds and particularly from communities currently under-represented within our industry. We treat everyone with respect and foster safe and inclusive environments. About Our Responsibilities: Our customers operate in unique environments which offer new and exciting challenges every day, cultivating a place where you can learn and thrive, working alongside the best minds in industry. We’ll give you space to develop your career, where your ideas can shape the future of our dynamic business. We promote collaboration to achieve more than we could imagine, together. And within a respectful and inspirational environment, we value what you say and do. How to Apply: Interested in our opportunity? Yes – then simply submit your application online. Your application will be reviewed by one of our expert recruiters who’ll then respond advising you of the outcome and next steps for successful candidates. Possibly, I’d like to find out more – email [email protected] to connect with one of our Sourcing Specialists who will be happy to support you with any enquiries. Background checks and potentially security clearance form part of the recruitment process, our team will inform you of the procedures when required. Northrop Grumman UK: Work with a global brand that makes a real contribution to our nation’s security and future. At Northrop Grumman UK, the brightest minds come together to push the boundaries and Define Possible. As leaders in the digital transformation of Aerospace, Defence and Intelligence we are providing ground-breaking outcomes for our customers. UK Defence Business: Our UK Defence business is a Sovereign software and systems centre of excellence. As well as developing and supporting UK wide and internationally deployed multi-domain command and control systems, our work is critical to the modern backbone of the Royal Navy. We pioneer – with fierce curiosity, dedication, and innovation, we seek to solve the world’s most challenging problems. Find out more: https://www.northropgrumman.com/careers/job-search-united-kingdom/ #LI-TP1 #LI-Hybrid Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce.

Job description Big Bank Funding. FinTech Thinking. Technology teams in the UK work closely with our global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. They also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank. Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers. Enterprise Technology is the Technology organisation responsible for the design, build and ongoing maintenance of the systems owned by the Group Functions (Risk, Compliance, Finance, Core Banking, Corporate Functions and Deputy COO). The organisation consists of over 8,000 people working in collaboration across 14 countries, to support over 3,000 applications Role Description: HSBC Human Resources IT is recruiting for a Solutions Architect. This role will be within the Payroll, Time, and Benefits Product Area, which encompasses all Global HR Technology solutions for SuccessFactors EC Payroll, SuccessFactors Time Off and Time Tracking, and Benefits (Well Being, Recognition, Share Plans). The architect will be the Solution Architect for the systems / applications / integrations / architectures for this product area. The successful applicant will be responsible for establishing the most appropriate solution design, technologies and products to meet the needs of the business. They will have responsibility for technology decisions. They will also work closely with, and under the direction of, the HRIT Enterprise Architect, and work in collaboration with related HR Business Architects (as well as other HRIT Architects and members of Corporate Functions IT Architecture) to ensure solutions are strategically aligned to the HRIT and Group’s Future State Architecture. Responsibilities: Understanding and assessing the needs of the business and recommending the most appropriate solution design in various design governance forums as well as through the Clear Choice process and following architectures Design Driven Decision process. Knowledge of SAP Successfactors is a requirement. Detailed understanding of SuccessFactors EC Payroll product is mandatory. The candidate will be a technical expert, using their experience to design solutions applicable to multi-country SAP Employee Central Payroll deployment Driving design of vendor enhancements with SAP to ensure payroll solution can be deployed in a globally consistent manner across all payroll countries Following Solution Control Framework for all IT change Documenting end-to-end solutions and architecture models through Solution Architecture, Architecture Definition Documents and other artefacts and following the SCF process Ensure compliance to all relevant HSBC Architecture standards, Technology Strategies / Policies / Principles. Helping ITSO and IT PM through all relevant IT and Business governance processes and taking the lead on related deliverables where required Bring expertise in the fields Payroll, Time, and Benefits solutions and in developing associated architecture patterns. Bring understanding and guidance on the use and application of vendor AI/ML models in solutions and related business processes. Advise HR Business on relevant risk mitigations for monitoring effectiveness of these Ai/ML models, developing relevant risk mitigations solutions, processes, skills and knowledge transfer. Requirements Essential Skillset/Experience: Very strong experience in delivering system solutions, preferably including enterprise systems, as a Solutions Architect or similar architectural discipline Extensive experience in ABAP programming, experience of Point-to-Point Integration and Payroll Control Centre. Architecting solutions that have encompassed AI/ML models and fully aware of the ML Model Development Life-Cycle, associated Risk Management and Best Practices for the support and maintenance of AI/ML based applications Experience of working within a Human Resources function using SAP Successfactors The role will be based in London but some travel may be required. This role supports Hybrid working. We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential – regardless of their gender, ethnicity, disability, religion, sexual orientation or age. If you have a different way of seeing the world, we are interested in hearing from you. HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you

Reporting directly to the Technology Solutions Architect Team Leader this position encompasses the delivery of network projects and support services for all contracted and non-contracted network clients. This position requires someone who is a flexible, empathetic, bridge-builder. Utilize is passionate about technology and has a clear and concise vision – to become the largest and most influential technology partner for small to medium sized businesses in the South East. We are on key vendor Partner Advisory Councils and have a direct influence over key technology trends, regularly attending councils and conferences across the globe (Microsoft, HPE, VMWare, Sophos, Sage, SonicWALL and Gamma to name a few). If you are passionate about people and technology and are keen to be challenged, please read on. The role: Implementation and delivery of installation projects to contracted and non-contracted customers (minor) Recommendations of relevant new technical procedures to Technology Solutions Manager Direct and in-direct pre-sales assistance to sales team in solution design and delivery (EG minor surveys and reports) Technical escalation point of contact for more junior engineers and support staff Eligible for delivery of out of hours network support services to contracted 24/7 customers, when required, on a rota basis (opt in) Delivery of network support services to contracted and non-contracted customers (where required) Ensuring all SLA obligations are met in delivery of above services (where required) To be successful you will: Excellent communication and customer service skills, both oral and written Ability to manage and prioritise own time and work to tight service metrics Work as part of multi-disciplined teams and collaborate effectively Excellent multi-tasking and organisation skills Degree in Computer Science or similar IT related qualifications CompTIA N+ and / or Microsoft specific qualifications (MCP / MCSE) and / or Cisco (CCNA) All round “good” knowledge of portfolio services and products Ability to resolve typical 2nd line queries and escalations such as (but not limited to) Complex desktop / PC related issues, Server or network troubleshooting, Office 365 administration Good knowledge of industry on premise infrastructure, desktop, server, datacentre, compute, storage, networking, connectivity, virtualisation and security solutions Good knowledge of industry cloud technology, Office 365, Azure, Private Cloud Ability to engage with more technical engineers convincingly Regular demonstration of keeping up to date with current and future technologies The opportunity: To be part of a successful business dedicated to delivering a first-class experience to our clients and employees To become a valued member of a friendly supportive and dynamic team Fantastic career progression and training Multiple “team outings” a year Dedicated 10 personal development days per annum Allocated 2 Community days per annum to give back to the local community Private healthcare package, from the start of your employment Death in Service benefits, from the start of your employment Competitive remuneration package

Network Engineer Apprenticeship Who We Are We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. Digital is Vodafone UK’s largest channel for our customers. We are committed to providing #1 Digital Experiences for our customers through sales and service. What you’ll do At Vodafone Technology, the collective imagination of thousands of engineers and developers brings innovation to the market. We are ONE tech team comprising more than 30,000 people across multiple countries. We are on an exciting journey to build new products and platforms across the UK. Here at Vodafone, we are building the future of a new generation of Telcos, with innovation at the forefront of everything we do. We have an industry leading Government Security team who work with the UK’s Intelligence agencies, Law enforcement, Military and Home Office (to name a few). We are here to ensure we utilize our expertise to develop, deliver and operate new and existing capabilities that protect the public, national security and ultimately save lives every day, all done within a detailed legislative framework. Recent successes have included: Powering all our European operations, networks, data centers and offices with 100% renewable energy, whilst advancing the goal of net-zero carbon emissions by 2040. Launching UK’s first mobile mast powered by solar, wind and battery. Working with our partners to broadcast the King’s Coronation over a dedicated ‘slice’ of the 5G network. Becoming UK’s largest fiber to the premises provider, delivering super-fast speeds to consumer and business customers. Supporting some of the UK’s largest special events, including partnerships with Wimbledon and Glastonbury. Launching mobile and wi-fi coverage across the London Underground. Modernizing our network and retiring the legacy 3G network in 2023. Working with other operators to continue to deliver the Shared Rural Network initiative to extend 4G services for those in rural regions of the UK. Understand emerging technology in the context of national security and ever-changing threat landscapes. Supporting Intelligence and Law enforcement agencies in their mission Protecting the most vulnerable in society, everyday What to expect: Each journey in technology can look different, depending on the path you choose but all our streams offer a structured development programme that will stretch and challenge you, as well as build your technical expertise. Typical roles include: Solution Architect, Network Demand Planner, LCA TST engineer, Cyber, Radio Planning Engineer This role comes with a level 6 apprenticeship to support your learning. The qualification is a Level 6 Digital and Technology Solutions BcS and we partner with a fantastic learning provider to support you all the way. Once you have successfully completed the apprenticeship and have your qualification, we will continue to support your career journey with Vodafone UK. What we offer Competitive annual salary between £22,652 - £24,652 plus annual performance bonus 28 days holiday plus 3 days charity leave to work on projects of our choice, plus quarterly 'Spirit' days to focus on your wellbeing and mental health Industry leading learning tools, market leading parental leave policies We offer flexible working options that enable you to excel in a way that suits your needs. An extensive and flexible benefits package including employee discounts, enhanced pension contributions and retail discounts Who you are You don't just care about customers; you're obsessed with ensuring their satisfaction. Your interpersonal skills stand out in a remarkable way. Your ability to form genuine connections is impressive You embrace change as an opportunity and work well in dynamic environments. Your thinking is innovative and forward-looking. You're the one who constantly seeks new, creative solutions. If you hunger for growth, development, and new challenges, you're our kind of person. We thrive on your ambition. Our Spirit behaviors are more than just words; they're our way of life. We're looking for individual who embody these values every day. Locations available: Newbury or London

Type Permanent - Full Time Location London Job Role Information Technology About Withersworldwide A law firm focused on people and collaboration. For the past 125 years, Withers has supported some of the world's most remarkable people and organisations at defining moments in their lives. We are the only international law firm focused on successful individuals and private capital, working closely with founders, investors and family offices. We also advise governments, charities, global brands and start-ups of all shapes and sizes. Many of our clients are shaping the future and creating solutions to tackle many of the world's problems. It makes for a fascinating and challenging practice. Our role is to get to know each individual client, find out where they want to be, and help them to get there – whether they are building a business, looking after their family, involved in a complex dispute or protecting their finances for the future. To meet their unique needs we are exceptionally collaborative, working together across teams and time zones. We are agile, focusing on strategy rather than rigid ideas and traditional hierarchy. It is a truly flexible working culture that puts people first. Join us to be part of a team that is always looking to the future. Where initiative, big ideas and bold moves are always encouraged. Where you can truly be yourself. What are we looking for? We are looking for an experienced technical systems analyst who has strong messaging expertise to support the firms communications platforms. The position will primarily be involved in the day-to-day operation of the firms messaging systems. The person must also be able to perform generalist administration across the firms systems and work with 3rd party vendors for troubleshooting when required. The ideal candidate must be passionate about technology, solution driven and enjoy collaborating as part of a larger team. The candidate must have strong expertise across a wide array of Infrastructure platforms, specialising as a subject matter expert in a number of these. The role will include operational support and maintenance, as well as project related work streams. The candidate will need to be comfortable taking on this mixture of responsibilities, which will vary between design, implementation and operational tasks. The candidate should be comfortable raising risks, recommending improvements, contributing to strategy, building mandates and architecting new solutions aligned to our overall Infrastructure strategy. They will be taking a technical lead on work steams and must have the interpersonal skills required to engage with technical and non-technical stake holders. The candidate needs to be a technologist with a genuine passion and enthusiasm for what they do. A high level of personal organisation and professionalism is required, together with a proactive attitude and an ability to work under pressure to tight deadlines. The candidate must be able to manage their own day to day workload, advising the Global IT Infrastructure Manager as to risks and recommendations. The individual will work in our London office as part of the Global Systems Team. The Global Systems Team is located in London and is responsible for supporting and maintaining the firm's technology across geographical regions. The Global Systems Team is split into six functional but collaborative groups – Infrastructure, Applications, Development, Solution Architecture, Testing and Change and Release. The infrastructure team are responsible for supporting the firm's global Infrastructure platforms and services, including but not limited to Windows Server operating systems, Active Directory Services, messaging, Co-Lo, virtualisation, compute, storage, backup, networking, cloud, Microsoft 365, unified communications and security. This is a global role with responsibilities across Europe, Asia-pacific and the United States. The role will require international travel to our regional offices and datacentres as projects demand. The priority for all IT activity is to maintain the highest levels of stability and reliability in the services delivered. This role requires experience of working in a medium to large multi-site professional services organisation. Strong written and verbal communication skills are required with the ability to work with a wide range of people including vendors, project managers, technologists, legal staff, partners, secretaries and other support staff. A very high level of personal organisation and professionalism is required, together with a 'can-do' attitude and an ability to work to tight deadlines and under pressure. The candidate must be able to manage their own day to day workload as well as long term initiatives. This person must inspire a positive work environment and help champion quality, innovation, teamwork, and service to the business. Technical experience required 3-5 years in a technical support role or messaging SME Industry recognised technical qualifications or degree educated Unified Communications / Messaging / Collaboration technical background Expert knowledge in Office 365 (Exchange, Teams, Intune), Mimecast, MDM platforms and mobile computing technologies and devices Strong practical understanding of IT security, patching, compliance and best practices. Good knowledge of Virtual technologies such as VMware and storage solutions Ability to support backend platforms such as Windows-based Servers and appliances Experience architecting and implementing technical solutions. Proven 3rd line troubleshooting skills and the ability to manage a call queue proactively Excellent customer service Experience of working in a ITIL-based support environment and with Help Desk systems such as TopDesk Areas of focus and responsibilities Identifying, documenting and undertaking maintenance and administration processes on systems infrastructure globally, with particular emphasis messaging systems Be a technical resource for projects run by the Project Management Office. Produce and maintain technical documentation and articles for the knowledge base. Progress projects and tasks on time and to budget Monitor the team queue in the Help Desk call-logging system to ensure incidents, service requests and problems are managed in a timely manner 3rd line support of all systems, ensuring that the highest levels of stability and reliability are maintained Correctly diagnose software and hardware faults and liaise with 3rd party engineers where needed. Incidents should be actioned within agreed timescales and monitored to resolution Provide technical assistance and know-how to the test and release process. Working closely with wider System team and 3rd party vendors Identify, document and undertake maintenance and administration processes on systems globally, with particular emphasis on messaging and unified communications technology Maintain technical leadership in assigned technologies, and ensure that responsibilities for key technologies are appropriately allocated and understood by colleagues Develop, present and implement proposals to improve systems and infrastructure Working with the manager, ensure that support contracts are in place for all systems and appropriate support, backup and capacity procedures are in place and documented Assist with infrastructure / server support and patching Identify major support incidents and liaise with support teams, following the Major Incident process. Inform the Manager and IT Management of any escalating support issues in order that they may be resolved within reasonable time scales Establish and maintain contact with colleagues in all offices to ensure that a consistent approach is being adopted across the firm Continually maintain and expand strong working knowledge of current Firm-supported and future technologies to provide technically accurate solutions to end-users Actively knowledge share and work with service desk staff to empower 1/2nd line Creating scripts / tools / app's to improve support processes Ensure that the housekeeping and administration of systems are carried out in accordance with the firm's policies and procedures Adhere fully to the Change and Release management processes Adhere fully to the Problem management process and to the investigation of the root cause of outages Ensure security is maintained in line with the Firm’s security standards Contribute to the IT Risk register to identify and manage operational risks and work to eliminate areas of vulnerability Occasional assistance with cover for the EU/Asia IT Help Desk and US IT Help Desk telephones The Essentials 9.30am to 5.30pm core hours but flexibility is a must 8am to 4pm early shift is in place. It rotates every 4-5 weeks 24/7 on call rota is in place. It rotates every 4-5 weeks Agile working environment split between the London office and home You must have a home office area and suitable equipment to work comfortably and efficiently 12 weeks' probation period 12 weeks’ notice period Flexible benefits package including pension, private medical, season ticket loan, subsidised gym memberships, lifestyle discount scheme, on site cafà plus more Information for Recruitment Agencies Withersworldwide endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, Withersworldwide operates a preferred supplier list and will not be accepting unsolicited applications from non-PSL agencies for this role. Equal Opportunities Employment Statement It is the policy of Withersworldwide to provide equal opportunities for all employees in relation to recruitment, training and promotion. Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality and ethnic and national origin), religion or belief, sex or sexual orientation.

As the Cloud Operations + Innovations Team (CO+I) expands, we are seeking a talented Network Engineer to join our team in the exciting endeavor of designing and implementing Microsoft’s Corporate Network (CorpNet) within Microsoft’s Datacenters. The Network Engineer role is to collaborate with ITIMs, Project Managers, Network Planners, and vendors, to design the WAN (Wide Area Networks), LAN (Local Area Networks), and WLAN (Wireless Local Area Networks) networks, by creating ROMs (Rough Order of Magnitude), BOMs (bills of materials), and a Network Connectivity Matrix. You'll also contribute to prestaging configurations, ticketing for device setups, and post-go-live troubleshooting. Your role ensures the efficient operation of Microsoft's network infrastructure. Responsibilities Collaborating with cross-functional teams, such as network architects, project managers, and implementation engineers, to define WAN, LAN and WLAN hardware requirements for various site build outs and ensure smooth and successful deployment of network solutions. Designing and implementing our CorpNet, as well as identifying opportunities to enhance the efficiency of existing networks. Developing comprehensive High-Level Network Designs (HLDs) incorporating Cisco WAN and LAN, while utilizing HPE (Hewlett Packard Enterprise) / Aruba WLAN solutions. Creating detailed Low-Level Designs (LLDs) that outline specific configuration and implementation requirements. Preparing correct Bill of Materials (BOMs) to ensure the availability of necessary equipment and components. Actively taking part in design review meetings to gather requirements and align network solutions with the organization's business goals. Creating a Network Design Template (NDT) and Patching Templates. Generating and uploading staging documents to ease pre-implementation preparation. Supplying regular updates on network status to key stakeholders, keeping them informed about progress and any relevant changes. Supporting Project Closeout activities by aiding in troubleshooting and offering technical guidance and ability to resolve any post-turnup punch list items. Updating and meticulously keeping correct documentation, including network diagrams, configuration files, runbooks and other relevant records. Contributing to the knowledge base by documenting best practices, troubleshooting procedures, and design guidelines. Qualifications A bachelor’s degree in computer science, Information Technology, or significant hands-on experience in the network domain. Working knowledge of wireless design processes (predative, post survey, heatmaps, reading blueprints) and use of Ekahau and Visio. Solid experience in designing and deploying Cisco WAN/LAN and HPE/Aruba wired / wireless solutions. In-depth understanding of network protocols, topologies, and routing/switching technologies. Strong ability in creating High-Level Designs (HLDs) and Low-Level Designs (LLDs) for complex network architectures. Familiarity with network security principles and best practices. Ability to collaborate with people at all levels of management and technical levels. Excellent problem-solving and troubleshooting skills. Effective communication and collaboration abilities. Organizational skills including Time Management, Planning and Goal Setting, Task Prioritization, Information Management and Delegation. Ability in scheduling and working on large-scale projects. Ability in Microsoft Word, Excel, Outlook, and Teams. Must be self-motivated, ability to self-manage in a remote environment, while keeping high productivity levels. Preferred Qualifications: Cisco and/or HPE certifications (CCNA, CCNP, HPE, ATP, etc.) foundation of technical knowledge in the field. Must be able to collaborate with people at all levels of management. Effective communication skills, both written and verbal. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. #COICareers #EPCcareers #DCDcareers Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Key Responsibilities:Lead the Commercial MI/Analytics Transformation Programmes:Analyse and define root causes of business issues, shaping business objectives and scope for transformative changes.Collaborate with stakeholders to elicit, develop, and document requirements, ensuring thorough communication and documentation.Work closely with User Experience and Information Architects to define customer journeys and develop wireframes and prototypes.Serve as the customer's proxy, supporting delivery teams throughout the project lifecycle.Ensure that all functional and non-functional requirements are properly implemented and meet business objectives.Drive the creation of best practices and contribute to the development of our business analysis framework.Essential Skills and Experience:Proven experience in business transformation, ideally in healthcare or related sectors.Extensive knowledge of customer journey mapping, product catalogue management, order management, and business data analysis.Experience in leading analytics transformation programmes in large complex project environments.Lean Implementation experience in MI/BI Transformation ProgrammesA strong technical background in MI/BI tools to effectively oversee internal and partner deliveries, ensuring they meet business requirements and to challenge them when necessary.Experience in developing BA practices, indicating a need for a candidate who can contribute to or enhance the organisation's business analysis framework.Strong background in digital transformation and technical cloud-based platforms.Proficiency in Agile and Waterfall methodologies, experienced with sprint planning, use cases, user stories, and acceptance criteria.Experience of project management techniques including stakeholder management and engagement, negotiating deadlines, identifying and reporting of cross domain risks and issuesSolid command of Microsoft Office suite including (SharePoint, Excel, Word, Outlook, and PowerPoint) and adept at video conferencing.Experienced in working with JIRA to create, organise, and manage user stories or requirementsQualifications:Bachelor's Degree required; BCS ISEB Business Analysis certification, IIBA CBAP, or equivalent.Familiarity with BPMN, UML, Entity Relationship Modelling, and other business analysis tools.Desirable Attributes:Experience in financial or logistics operations within the healthcare sector.Knowledge of Lean Six Sigma, data science, and data analytics.Understanding of current market trends, regulations, and policies in logistics and eCommerce.Oracle Fusion / Cognos /

Collaborating with Stakeholders: You will work closely with various stakeholders to clearly define project requirements, deliverables, and manage expectations throughout the project lifecycle.Leading Technical Design: Architect and document NetSuite solutions that align with business objectives, ensuring gaps between current operations and desired outcomes are bridged efficiently.Upholding Coding Standards: Establish and follow coding standards, leading code reviews to ensure maintainability, high quality, and adherence to proper design patterns.Managing Technical Delivery: Oversee the technical delivery of custom development, integrations, and data migration components of NetSuite projects.Subject Matter Expertise: Act as the go-to expert for all technical aspects of NetSuite, providing strategic guidance and comprehensive knowledge across projects.Implementing Architecture Governance: Establish frameworks to maintain a structured, efficient, and scalable NetSuite environment.Establishing Best Practices: Enforce best practices focusing on system performance, data management, and integrations within NetSuite solutions.Leading Implementations and Upgrades: Spearhead the implementation of new NetSuite instances or significant upgrades, focusing on smooth integration and optimal functionality.Recommending SaaS Solutions: Identify and integrate SaaS solutions to enhance NetSuite capabilities, focusing on system performance and user experience.Automating Data Transfers: Implement solutions for automating data imports and exports, along with alerting and monitoring for integrations and data transfers.Working in M&A Environments: Adapt and respond to the unique challenges and requirements presented by mergers and acquisitions.Experience: At least 6 years of hands-on experience with NetSuite, including a minimum of 3 years in a NetSuite Architect role, delivering significant enterprise-level projects.Consultancy Background: Preferably, experience working in a consultancy, exposing you to a broad range of projects and challenges.Interpersonal Skills: Strong interpersonal and team-building skills, capable of fostering a positive, collaborative work environment.NetSuite Platform Expertise: Profound understanding of NetSuite's capabilities, including SuiteScript 2.x, SuiteTalk, SuiteFlow, SuiteBuilder, and SuiteAnalytics. Ability to leverage these tools for creating scripts, customizations, integrations, and analytics.Integration Skills: Experience with integrating external applications with NetSuite using RESTlets, Web Services, and third-party middleware platforms like Boomi, or MuleSoft. Boomi being a required skill.Programming Languages: Proficiency in JavaScript for SuiteScript development. Knowledge of HTML, CSS, and XML for front-end customization and integration purposes is also essential.Database Skills: Understanding of relational databases and experience with SQL. Knowledge of NetSuite's data model and ability to write efficient, complex search queries.Customization and Automation: Ability to customize NetSuite to fit business processes, including custom records, fields, forms, and workflows. Expertise in automating business processes with SuiteFlow and creating dynamic and responsive user interfaces.Performance Optimization: Skills in diagnosing and optimizing performance issues within NetSuite, ensuring efficient script execution and page loading times.Version Control and Development Best Practices: Understanding of best practices in development, including code review, continuous integration, and deployment methodologiesSecurity Protocols: Understanding of authentication and security protocols (OAuth, SAML, SSO) as they apply to NetSuite.Best Practices: Strong grasp of release management, code versioning, and deployment methodologies.Project Management Methodologies: Experience with Agile and Kanban methodologies for project management and execution.Jira Experience: Bonus points for proficiency in Jira, managing tasks and workflows within software development projects.Financial Operations: Valued experience with the Finance, Billing Processes within NetSuite or equivalent finance processes.M&A Experience: Preference for candidates with experience in an M&A environment, understanding the complexities and challenges involved.

The Senior Network and Voice Engineer on a day to day basis will be responsible for:Provide support for all users worldwide.Manage security and maintenance for Critical Network infrastructureSupport, manage and maintain IT infrastructure, for the Voice systems.Train and communicate effectively with other members of the teamWork with the wider Network Operations Team to provide support for production infrastructure and systems, including voice technologies.Assist in procurement of equipment, and configure according to company specifications for end users, and as part of Production infrastructure.Work with Technical Architects and upper Management to: -Design, deliver and document production and Internal IT infrastructure projects. -Design and implement policies to secure all systems. -Proactively Monitor and report on Voice network, escalating any risks -Provide technical support and mentoring for IT engineers within the team. -Help Define future architecture.Maintain accurate records for all infrastructure, equipment, and usersTravel, as required, to company sitesThe successful Senior Network and Voice Engineer should have:Experience in a similar technical support role.Strong troubleshooting abilities across a wide range of hardware/software technologies.Strong knowledge in the following areas:Microsoft Teams NetworkAzure knowledge is beneficialTelecommunications and NetworksUnified CommsMicrosoft Hyper-V (& System Center Virtual Machine Manager) VMware EsxiCisco ASR'sJuniper RoutersFirewall Configuration (Palo Alto)Supporting Microsoft TechnologiesStrong Network understanding (LAN, WAN, Switches, VPN)Good understanding of voice technologies.SSL Certificates - configure and deploy Desirable:Knowledge of Dialogic or Ribbon SBCCertifications in Azure AZ-104 Teams Admin MS700 (or Similar)Cisco CCNA (or similar)

You will be involved in the design of networks, systems architecture as well as the development and integration of overall solutions, support of IT network infrastructure, Consultancy, network security to both internal and external customers. Activities will include 'in depth' analysis, design (both for high and lower-level solutions)The role includes problem diagnosis and resolution out of hours. 24/7 second line support on IP core network. The role may also include project lead or team leader roles and could involve managing smaller teams of professional peopleThis role will encompass a range of responsibilities including but not limited to:* To lead evaluation, test & installation of the IP network system/application/software and hardware provided by suppliers with controls and standards i.e. Firewalls/Data Security, Network software and hardware.* To lead test & installation of network software maintenance and updates provided by suppliers.* Pre-sales support and services to CSL sales functions, providing high quality technical interfaces to internal/external customers and suppliers.* Investigating technical incidents and providing remedies where necessary, taking proactive ownership of technical supplier equipment/service problems.* Co-ordinating 3rd party suppliers in the resolution of more complex M2M issues including Mobile Operators, hardware manufacturers, platform providers etc.* Design/build of secure customer router configurations, utilising internal platforms to provision, test and activate.* Deployment and management of customer/product trials and pilots.* Generation of technical documentation (manuals, product specifications, requirements definitions, guides, plans etc) where requiredThis role will encompass a range of responsibilities including but not limited to:* To lead evaluation, test & installation of the IP network system/application/software and hardware provided by supplierswith controls and standards i.e. Firewalls/Data Security, Network software and hardware.* To lead test & installation of network software maintenance and updates provided by suppliers.* Pre-sales support and services to CSL sales functions, providing high quality technical interfaces to internal/externalcustomers and suppliers.* Investigating technical incidents and providing remedies where necessary, taking proactive ownership of technicalsupplier equipment/service problems.* Co-ordinating 3rd party suppliers in the resolution of more complex M2M issues including Mobile Operators, hardwaremanufacturers, platform providers etc.* Design/build of secure customer router configurations, utilising internal platforms to provision, test and activate.* Deployment and management of customer/product trials and pilots.* Generation of technical documentation (manuals, product specifications, requirements definitions, guides, plans etc) where required.The typical role holder may have obtained some appropriate recognised industrial accreditation at typically specialist level from specific vendors. Cisco CCNP, Checkpoint CCSE.Experienced and fully competent in own area and can share own expertise and provide guidance and support to others.* May have developed specialist knowledge in one area but able to apply knowledge/skills to a range of standard and nonstandard activities.* Awareness of internal/ external business issues and best practice in own discipline that is then applied to the role.* Can interpret client needs, assessing the full requirements and identifying solutions to non-standard tasks/queries.* Understands appropriate customer Business Processes and operating environments.* Has developed specialist 'in depth' knowledge in more than one area.* Completes own role independently and with minimal supervision.* Can take action to monitor and control costs within own work horizons.* Can identify key issues and patterns from partial/conflicting data, able to take a broad perspective with problems and spot new, less obvious solutions.* Able to manage own time to meet agreed targets, and to develop plans for specific work activities in own area over the short-term, including forecasting resource requirements.* Able if required to organise the work of a small team of professionals to deliver to agreed deadlines.* Is able to promote teamwork, and to coach and guide others.* Able to create informal networks with key contacts within own area.

As the Design Manager in this role you would work cradle-to-grave on projects such as:- Large-scale residential new build of 5 blocks, including 2 towers- Community centre redevelopment with listed building refurbishment- 12 storey hotel new build and luxury residential unitsYour cradle-to-grave role would encompass:- Design team appointment (if relevant) and ongoing management- Subcontractor appointment and management- Coordination of technical information and build details for site team- Design change management- Management of RFIs and generation of build solutions as necessary- Oversight of project handoverThis role could suit:- A project lead/Associate level architect with experience of delivering residential, commercial, or hospitality projects from stages 3 to handover- A Design Coordinator from a main contractor looking to step up into a broader role with more responsibility- A Design Manager looking for a new challenge within a new sector or on larger scale projectsYou must have the right to work in the UK and will be comfortable with a role mostly based on site in London.