Overview of salaries statistics of the profession "IT Technical Support Analyst in UK"

Successful applicants will have been in the UK for 5 years. A full UK Manual driving licence is required for this role Applications welcome from anyone with relevant IT experience or educationAbout the Job:Do you have experience working in IT support? Are you looking for a role with exposure to a wide range of technologies?Can you solve technical problems whilst providing amazing customer support?ESP Global Services are currently recruiting an Airport Engineer to join our team at Heathrow airport.Working as the Airport Engineer you will provide “hands on” IT support and maintenance on a wide range of hardware and software within the airport. Responding to tickets from the ESP service desk you will ensure all IT issues are effectively and efficiently resolved in line with our service level agreements.What will you do? Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure incidents and successfully resolve within the agreed timescales. Consistently provide updates to the ESP Service Desk and end users on all live incidents and service requests Supply and replace IT consumables, such as paper and ink toner when required Carry out regular “floor-walking” and pro-active line of sight checks/ routine preventive maintenance to identify, log and resolve any issues before they are raised as incidents by customersWhat will you bring to ESP? At least 2 years’ experience in an IT support role Good knowledge of current Microsoft Windows Desktop software Understanding of network protocols, server hardware and configurations Self-motivated with a willingness to learn and adapt to any new change or situation Excellent verbal and written communication skills 5 years UK working history which can be referenced for airside clearance checks Full UK manual driving licenseIf you…. Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.What we will offer:Salary:We offer a competitive range based upon suitability or experience.Benefits: 20 holidays Shift AllowanceHour of work: Shift pattern 4on - 4off 4am to 4pm & 10am to 10pm DaysPersonal & Professional DevelopmentWithin a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.Diversity, Inclusion & BelongingWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.Who are we:ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.Job Type: Full-time

About Teneo Teneo is the global CEO advisory firm. We partner with our clients globally to do great things for a better future. Drawing upon our global team and expansive network of senior advisors, we provide advisory services across our five business segments on a stand-alone or fully integrated basis to help our clients solve complex business challenges. Our clients include a significant number of the Fortune 100 and FTSE 100, as well as other corporations, financial institutions, and organizations. Our full range of advisory services includes strategic communications, investor relations, financial transactions and restructuring, management consulting, physical and cyber risk, organizational design, board and executive search, geopolitics and government affairs, corporate governance, ESG and DE&I. The firm has more than 1,500 employees located in 40+ offices around the world. The Role As an IT Analyst based in London, you will play a vital role in delivering high-quality IT services to support the efficient functioning of our organization. You will be part of a dedicated team of engineers responsible for providing service desk assistance, as well as managing IT endpoint configurations, deployments, and providing essential feedback for process improvement. Your role will involve collaborating with colleagues across the IT department to ensure seamless delivery of end user experience. Additionally, you will be responsible for maintaining accurate IT inventory records and contributing to endpoint refresh programs. Your technical expertise, commitment to customer service, and problem-solving skills will be essential to your success in this role. Key Responsibilities Provide exceptional customer service by ensuring all staff have access to the necessary IT services to fulfil their responsibilities. Collaborate with the engineering team to configure and deploy IT endpoints while offering suggestions for process enhancement. Contribute to endpoint refresh programs, including resource planning and execution of the plan. Work closely with various members of the IT team to ensure efficient delivery of all-endpoint services to users. Maintain accurate records of IT inventory and stock, facilitating effective asset management. Take ownership of the responsible use, repurposing, and disposal of IT assets, including associated asset records. Monitor infrastructure and services using available tools, optimizing performance to achieve maximum system and service uptime. Understand and prioritize customer requirements, escalate, and resolve service requests and incidents effectively. Configure user accounts, permissions, and passwords as needed. Schedule and conduct employee inductions and training sessions. Qualifications and Experience Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Technical Skills: Proficient in IT endpoint configurations, deployments, and troubleshooting. Familiarity with various IT tools and monitoring systems. Customer Focus: Demonstrated commitment to delivering excellent customer service and resolving technical issues promptly. Communication: Strong verbal and written communication skills, with the ability to convey technical information to non-technical staff. Team Player: Capable of collaborating effectively with cross-functional teams to achieve common goals. Organisational Skills: Detail-oriented with the ability to maintain accurate records and manage IT inventory efficiently. Problem Solving: Strong analytical and problem-solving skills, capable of identifying and resolving technical issues. Adaptability: Able to work in a fast-paced environment, adapting to changing priorities and technologies. Experience: Prior experience in a similar IT support or analyst role is desirable. Certifications: Relevant industry certifications, such as CompTIA A+, CompTIA Network+, or ITIL, are advantageous. Benefits Competitive salary (dependent on experience) 28 days holiday Discretionary bonus Annual salary review Pension (company contribution: 5% of annual salary) Extensive investment in personal development & learning Enhanced maternity and paternity leave (depending on length of service) and shared parental leave Private medical insurance Group Income protection Life assurance Cycle to work schemes Season ticket loans Regular social, cultural and charitable activities

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with around 3,000 offices in more than 50 markets. The Group has over 180,000 employees, and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. MUFG aims to be the world’s most trusted financial group through close collaboration among its operating companies, and to respond to all of the financial needs of its clients, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges. The Client Management Services Department is situated within the Corporate and Investment Banking Division of MUFG Bank. However, this function acts as a centralized 1st line support team, providing support to Investment Banking and Corporate Banking in EMEA, Capital Markets and MUFG Securities both in London and in Amsterdam. MAIN PURPOSE OF THE ROLE To provide full secretarial and administrative support to the wider CMS team based in London. KEY RESPONSIBILITIES Effective co-ordination and diary management for CMS Senior stakeholders and CMS Business Management team, proactively identifying priority meetings and ensuring all meeting material is prepared and available in advance; Managing any schedule conflicts, supporting the prioritization and deputisation as necessary. Provide day-to-day administrative support to the wider CMS London team; Dealing with high level queries and management of highly sensitive and confidential information; Co-ordinate travel and entertainment for CMS Senior Stakeholders as required, ensuring adherence to MUFG policies; Ensure any business trips are fully prepared for including but not limited to: travel logistics and Visas (if required) accommodation, any relevant MUFG security / office access remote working facilities pre-arrange meetings, schedule, locations, contacts etc. Process expenses timely and accurately resulting from any travel and or entertainment; Co-ordinate meeting logistics where required including managing room bookings and ordering catering as required; Support and collaborate with the CMS Business Management team including but not limited to: Manage email distribution lists for the CMS EMEA team; Follow up with CMS on LEAP training; Manage and update accordingly the CMS Org Chart and (London) in-office rota; Assistance with actions for new joiner onboarding including set-up of office pass, WFH equipment, and system access; assistance with presentation/deck formatting. Ensuring any visitors for in-person meetings are courteously received and the meetings are well organised and prepared for. Other ad hoc tasks as needed and communicated by Senior stakeholders in CMS and the CMS Business Management team. Play a key role in the smooth day-to-day running of the CMS London office. WORK EXPERIENCE Experience in a comparable role preferred. SKILLS AND EXPERIENCE Functional / Technical Competencies: Proficiency in Microsoft Office Suite Programmes – Word, Excel, PPT, Outlook Excellent written, verbal and interpersonal communication skills, able to adapt style and tone to suit. the audience. Excellent problem-solving skills, working with different stakeholders and managing priorities. Demonstrate an ability to prioritize a challenging workload and act with urgency, delivering to multiple, sometimes tight, deadlines. Excellent attention to detail and ability to maintain a professional manner in a busy environment. Education / Qualifications: Preferred - Degree level education or equivalent industry experience essential. PERSONAL REQUIREMENTS A proactive, motivated approach. The ability to operate with urgency and prioritize work accordingly Strong decision-making skills, the ability to demonstrate sound judgement A structured, organized and logical approach to work A creative and innovative approach to work Excellent interpersonal and communication skills The ability to react to tight deadlines Excellent attention to detail and accuracy A calm approach, with the ability to perform well in a pressurized environment Enthusiastic with the ability to be assertive. Ability to multi-task effectively and to work on own initiative with minimum supervision We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

Design, build, install, and configure security solutions for on prem and cloud environmentsProactively monitor security solutions (SIEM, threat detection and data security (Varonis), endpoint protection, network analytics etc.) for alerts, conducting event analysis, and incident managementDocument technical standards to meet corporate security policies and industry best practiceEnsure appropriate technical measures are in place, to comply with legislation and regulations such as GDPR, GxP, and with ISO 27001Conduct vulnerability scanning, analysis, and remediationPerform security reviews, identify gaps in security architecture, and apply appropriate remediationParticipate in Change Advisory Board (CAB) to ensure that any security impacts of upcoming changes are appropriately managed, to minimise risk and exposureTriage, analysis, and prioritisation of security incidentsIdentify root cause of security issues and design appropriate solutionsContribute as a key member of the EMEA region, in the global information security management system activitiesAct as EMEA initial point of contact for any out of hours P1 security incidents.Regularly attend global security calls. Due to scheduling challenges these calls may fall outside UK core business hours.Varonis Data Security Platform: DatAdvantageVulnerability Scanning and Management: QualysPatch Management: SCCM/Endpoint Manager and WSUSEndpoint Security: Symantec Endpoint Protection (SEP)Security Information and Event Management (SIEM): QRadarEmail Security: Cisco Secure Email, Microsoft Office365Cloud Platforms: Azure and AWSActive Directory: ADFS, Group Policy, PowerShell (desirable)Network Protocols: TCP/IP, SMB, DNS, DHCP and associated servicesNetwork Management and Monitoring: Cisco ISE, CISCO DNAC, Cisco StealthwatchMicrosoft Windows Server and Client (Wintel)Virtual Platform: VMWare vCenter and Horizon VDIService Management: ServiceNowMicrosoft Office Applications: Excel, Word, Project, Visio

About the Role: The IT Support Engineer will play an essential role in our IT Support team by providing end-user support (Tier 1) through more advanced administrative support (Levels 2-3). They will report to the IT Support Operations Manager and work with staff at Alcority & its group companies to ensure all IT issues are solved in a timely and efficient manner. The incumbent ensures our devices and technology are installed, configured, and maintained properly so our staff can be productive. The support environment involves regular office attendance in London, and occasional travel to the Oxford area, with out of hours on-call (rotation based) and includes remote support for our international group offices. This role will suit someone with a passion for customer service with a strong technical and methodical approach to any given task. The candidate will exhibit intellectual curiosity in their interest in IT with an aptitude for applying computing concepts and skills to solve real problems. Responsibilities: Provide 1st, 2nd, and 3rd level end-user support for Microsoft 365 environment, office devices, and technology including Laptops, printers, multifunctional devices, smartphones with a focus on customer support. Candidate must truly enjoy helping others and solving problems to succeed in this role. Serve as experienced participant in transition from an on-premises / hybrid 365 environment to an automated 365 Cloud environment. Physical setup of workstations, laptops, and smartphones. Responsible for working and tracking all incidents and service requests from beginning to resolution within predetermined service levels using the ticketing system. Escalate issues (ERP, HRIS, Procurement, etc.) to the appropriate parties inside or outside the company and track resolution. Install, configure, and provision end-user devices for onboarding, as well as secure retirement of devices and removal of company resources during offboarding. Utilize IT asset management for documentation and tracking of end user computing equipment, accessories, software licenses and maintain appropriate levels of inventory. Manage end-user software & hardware inventory for company offices; initiate, manage and track necessary purchases with our established 3rd party suppliers. Work closely with the IT Support Operations Manager to determine and implement solutions to improve efficiency, reliability and security of desktop services and capabilities. Serve as an experienced resource to lead by example for junior IT Support Analysts. Set-up and provide user support for our video conferencing rooms and systems. Train employees on use of devices and new/upgraded core enterprise software. Occasional after-hours work for critical infrastructure updates and changes. Proactively communicate all changes, updates, and outages to staff. Frequent in-person office attendance in the London area, with occasional travel to the Oxford area. Requirements: General 7-10 years of experience in a similar position providing endpoint and infrastructure support. Excellent team player with the ability to positively encourage and influence others. Ability to multi-task with strong attention to detail. Enjoy working in a fast-paced, agile environment, and resolve unplanned incidents quickly. Outstanding communication skills, including the ability to effectively present information in both technical and non-technical terms. Ability to maintain a professional service level when dealing with fast-paced end users and VIPs. Desire to learn and become familiar with new areas of technology. Understanding of ITIL processes preferred Knowledge of the Software Development Lifecycle (SDLC) Technical IT troubleshooting skills: ability to critically think and solve problems independently until escalation may be required. Experience with Active Directory, machine access changes, and various authorization controls. Direct Microsoft 365 experience is required, including direct knowledge of Azure AD. Enterprise Architecture: troubleshooting user mailboxes, public folders, creating/updating distribution groups and security groups. Experience in setting up, maintaining, and troubleshooting office devices (Laptops, smartphones, printers, etc.) Ability to isolate problems with end user devices and infrastructure. Mobile Device Management – enrolling users on corporate mobile devices and BYOD profiles. Direct experience with iPhones is a plus. Creating, using, and updating Powershell scripts to automate daily tasks. Networking fundamentals – basic troubleshooting of connectivity on workstations and servers. Experience in videoconferencing solutions and end-user support (Teams, Webex, etc.) Strong working knowledge of Microsoft Office suite (PowerPoint, Excel, Word, Outlook) Experience with RMM solutions (Teamviewer, Kaseya, Solarwinds, etc.). Experience with ticketing systems (e.g. Zendesk, Jira Service Desk, ServiceNow, etc.).

Primary Details Time Type: Full time Worker Type: Employee QBE’s European Operations, which accounts for over 27% of QBE Group turnover, is a leading specialist in London market and European commercial lines business. Active in both the Lloyd’s and company market, QBE offers considerable diversity to the broking community. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects. The Opportunity: The IT Risk Analyst role will assist the Global IT Control and Assurance Manager in developing and supporting QBE’s control and risk framework in the Technology Services function. This is a diverse role and is well suited to someone who enjoys investigating new subjects; coordinating activities across many stakeholders; supporting colleagues at many levels of seniority within the organization and being part of a team delivering excellence in Risk Management. As a line 1 embedded risk function you will be a “critical friend”, both assisting in control evaluation and control formalisation. Depending on team priorities you may be working with evidence from a technical control; supporting a risk assessment on a global transformation project; stepping in to help a colleague through the issue management or even facilitate policy development. This IT Risk Analyst role is part of the global Technology Risk Management team. Our divisional IT risk managers will rely on your assistance in coordinating our global Risk and Control assessment process. They will also need you to understand their divisional context and how their technology department is supporting QBE be successful locally. Your responsibilities for this role may include, but are not limited to: Ensure in-depth knowledge and understanding of the IT Risk Management requirements and practices. Establish and maintain strong relationships with stakeholders in Divisional and Global IT teams, Business Operations and Enterprise Risk Management. Coordinate completion and review of Divisional IT Risk and Control Self-assessments (RCSA) and associated documentation to ensure they meet the Group RCSA standards. Provide guidance and supports the IT stakeholders in undertaking IT Risk and Control Assessments. Guide and advise IT stakeholders to ensure that Issue and Incident Management process is followed appropriately. Coordinate review of existing Issues and Incidents, along with actions, to ensure they are being managed in line with the Risk Management Strategy and Standards. Support the Global IT Control and Assurance Manager in executing IT Risk and Control Assurance activities and undertaking IT controls testing. Assist Global IT Control and Assurance Manager in embedding sound IT risk practices across the divisions and functions. Coordinate with the IT stakeholders to ensure all policy exceptions / risk acceptances are managed in accordance with the Enterprise Risk Management Strategy and Standards. Follow the Enterprise Risk Management Strategy, and its underpinning frameworks and standards as part of IT risk management and control assurance activities. You will need to be able to display you have the following qualifications and experience: Good understanding of risk management and reporting. Experience in Information Technology preferable. Experience dealing with all levels of management across different teams Good understanding and knowledge of Risk and Control frameworks, Information Technology and legal requirements CISA or CRISC accreditation preferred Experience of providing assurance on risk and controls across multiple technology Experience in performing ITGC audits is desirable Experience in Technology Risk, Technology Audit or related field At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job. We’re ‘Happy to talk Flexible Working’. How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

An exciting opportunity to participate in the European Desktop Support function that should enable/facilitate the growth and success of the operations in Spain and the rest of European countries. An excellent role for someone starting their IT career with great progression and training opportunities. You will be the first point of contact for team member when they have a technical issue, diagnosing their issue and either resolving it or escalating the ticket to a senior engineer. JOB DESCRIPTION Key Responsibilities: Desktops & laptops’ templates rollout. Desktops, laptops, mobile phones and other IT devices procurement and management Troubleshooting desktops, internet links, telephony and IT in general related issues Work closely with Systems Engineers. Participate in any IT initiative/project when required. Maintenance an up-to-date devices inventory Coordinates and assists in supervising systems upgrades and installations by evaluating and recommending upgrades based on business needs and requirements Environment: Microsoft/HP Laptops-Desktops, Office 365, Microsoft Azure services, CrowdStrike, Kaseya, Fortigate Firewalls, HP/Aruba switches, Ruckus APs/controllers. Experience and Skills: Required Excellent communication skills & team working, providing a first class level of customer service Keen to develop technical skills and enthusiastic about helping others Experience troubleshooting desktops, laptops, mobile devices & associated peripherals Knowledge of Windows 10 & 11, MacOS and iOS platforms Office 365, SharePoint, OneDrive & Teams troubleshooting/management Basic understanding of networking technologies such as DNS, DHCP etc to facilitate basic troubleshooting Building of new Windows/Mac/iOS devices to a set standard Installation and configuration of 3rd party software and devices Ensure all IT incidents are logged on our helpdesk platform and ticket notes are kept up to date with current progress Ensure all IT incidents are responded to within SLA Desirable Previous IT helpdesk / 1st line support experience Experience with ServiceNow Experience with TeamViewer or Kaseya Adobe Creative Suite experience/troubleshooting Knowledge of Microsoft Surface devices

Job Reference: NJ0218 Date Posted: 9 November 2023 Recruiter: Nexus Jobs Location: London Salary: £25,000 to £30,000 Sector: I.T. & Communications Job Type: Permanent Work Hours: Full Time Contact: Jas Gujral Email: [email protected] Telephone: 020 7488 6900 Job Description Network Support Analyst Our Client in an international brand of hotels with their first new hotel in the City of London. The role will be to support a user base of around 50 people. You will be supporting technical issues relating to problems with work stations and laptops. Installing and upgrading new software as and when required along new hardware. You must be able to work on your own and report daily to senior management. You will have at least 3 to 5 years network support experience both 1st and 2nd line support. Location is the City of London. Salary will be in the range £25K - £30K. Please do send your CV in Word format along with salary and availability details.

Overview Reporting into the Head of IT Support, we are looking for a talented IT Support manager to join our IT team. We have an exciting mix of skills and technologies and have been rapidly developing and expanding our systems. This is a great opportunity to implement and grow your experience in a strong IT support department as part of a busy and growing retail environment. The right person will have at least 2 years’ experience in managing a team and have technical experience in ITSM – we use Jira Service management, Reporting and Power BI, CSI, MS Exchange, and technical experience in MS Office, Azure, Intune, O365, remote assistance, WAN and LAN networking. This is an updated role for someone highly organised who is looking to take on and mould our support function to better meet the business’s demands. This is a hybrid role and is split between London and Coventry but will be based out of the closest office. What you’ll be doing Manage the IT Support team in day-to-day IT operations, request fulfilment and incident management Responsible for Major incident management Supporting communication between the team and end users and stores Responsible for tickets assigned to the Analyst and Engineer teams Configuration and support of ITSM system (Jira) for all service requests and incidents Provide clear reporting on team performance, SLAs, KPIs and trends to make effective recommendations to management using Power BI and other reporting tools Responsible for the analyst and engineer teams’ professional development, through holding regular monthly One-to-Ones and Annual Performance Reviews, ensuring purposeful and developmental conversations take place, and that all administration is documented to a high standard Adapting and growing the IT Support function to meet the needs of the organisation Establishing and maintaining relationships with colleagues and key vendors Maintain documents for procedures, KEDB and knowledgebase Point of contact for escalation on tickets from business colleagues or IT management Oversee quality of service provided to head office and stores We’d love to meet someone with At least 2 years’ experience as a manager and at least 5 years in an IT environment Preferably ITIL v3/v4 Foundation qualified Excellent organisational skills and logical approach to problem solving Ideally GCSEs in Maths/Science/I.T. (Preferably A or AS –levels/ Degree Level) or equivalent Good Experience in Power BI and Jira Service management Experience in implementing and administering, AD, Azure, O365, EOL, Windows updates and managing Exchange Excellent communication skills, both written and spoken including customer relations experience up to C-Level Excellent team management skills Calm under pressure Experience working in a retail environment is desirable but not essential

IT BUSINESS ANALYST (JOB NUMBER: LON2068) Role Profile We are looking for a Business Analyst with a technical background to work in our IT department within BNP Paribas Real Estate. The role is situated within our Business Systems Team and will work directly with Developers, Project Managers, IT Business Analysts, and key business stakeholders to drive, co-ordinate and deliver system enhancements and large scale multi-functional and cross-platform projects. The role will report to the Head of Business Systems and work as a facilitator of system change between the business product/process owners and IT resources. Responsible for establishing and refining requirements, co-ordinating delivery of change and supporting the testing and release processes. This is a great opportunity to work directly with a market leading real estate firm that has many years of experience and long-lasting clients, whilst also enjoying working within a small IT delivery team. A core responsibility of this role is to understand, challenge, and improve the processes and systems available to our business line stakeholders – ensuring the user journey and system functionality meets the high expectations and provides a thorough and simple user journey. Necessary Skills/Experience Strong MS Office skills; Excel, Word, PowerPoint Creative and energetic approach to tackling challenges Excellent at utilising process mapping in analysis and using appropriate tools (i.e. Visio) Proficient at producing proof-of-concepts and wireframes for suggested solutions Ability to engage and communicate proactively and effectively at all levels of the business Highly skilled in writing technical and functional design documentation Skilled at creatively eliciting and interpreting requirements through various methods 5+ years-experience in a Business Analyst role writing requirements and specifications for a range of development and testing teams (onshore, offshore, software house, in-house, contractor, agile, waterfall) Desirable Skills/Experience Ability to use SQL to provide analysis on data within application databases Knowledge and experience of Dynamics 365 or similar ERP / CRM platforms Knowledge and experience of Property Management systems such as; MRI Horizon, Reapit or similar BPMN/UML type diagrammatic experience Experience within the real estate industry, specifically around residential sales and lettings and/or rural property management Experience of task and defect tracking tools such as Jira Travel Requirements & Remote Working The role will be predominantly based in our head office at 5 Aldermanbury Square, which is a 6-minute walk from Moorgate tube station. The Business Systems Team are working semi-remotely and this role would be required to be in the office at least 1-2 days-per working week. We are proud to offer award-winning benefits to support and reward our employees: Heath & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection, long term disability insurance, interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and the Stonewall Equality Index Primary Location : GB-ENG-London Job Type : Standard / Permanent Job : INFORMATION TECHNOLOGY Education Level : Not indicated Schedule : Full-time

Junior IT Pensions Analyst Redhill, GB October 18, 2023 WTW deliver outsourced benefits administration services, which include pension administration (Defined Benefit, Defined Contribution and all shades in between) and pensioner payroll. These services will be affected by changes to legislation, tax regulations, amendments to the pension scheme etc, which then require changes to our proprietary software. WTW have a team of Pension Analysts who are responsible for analysing new feature / change requirements, development of the technical solutions and providing configuration / maintenance support, for the deployment of global solutions to our portfolio of applications. This Junior IT Pensions Analyst focuses on technical support and development (e.g. in Python) for the automation of pension calculations, letters and reports using established software development methodology, technical architecture and frameworks. The opportunity requires in-depth knowledge of DB & DC pension schemes, for example gained as a Pensions Administrator, with a passion for technology. In this role, you will gain experience in technical design and development, which will require you to demonstrate your problem solving skills and ability to learn new concepts / best practices. The Role Analyse client requirements and provide inputs in planning appropriate technical solution with a focus on accuracy, build efficiency and maintainability of calculation implementation and letter configuration. Deliver technical solutions for calculation automation implementation and letter configuration for new clients and enhancement support to existing clients. Collaborate with several teams and developers, communicating what is required in support to what is required in the implementation. Resolve technical problems encountered during development and / or post implementation, escalating to senior team members as appropriate. Develop own in-depth specialist knowledge and is a key resource across the team and organization. Develop relationships with other business areas to gain a strong understanding of products and services as well as key business processes. Share best practices of coding and development with the team to encourage continuous improvement and innovation. The Requirements A degree would be beneficial, but experience in a technology related discipline, such as IT would be very advantageous. Knowledgeable on DB and DC occupational pension schemes is essential, including pension calculations and letter configuration. Strong analytical and problem-solving skills. Strong written and verbal communication skills. Willingness to work in a fast-paced collaborative team environment that has tight deadlines. Beneficial Knowledge in Unix (Linux / AIX), Oracle and SQL. Knowledge in Object Oriented Programming (OOP) concepts applied in Python. Experience on source code control systems. Experience on code quality, performance and security. Proven experience in developing and managing the delivery of system / software development projects in a structured environment throughout the entire lifecycle including QA. At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

Day rate: £220-£230 Inside IR35 Contract role in Guilford, Surrey About Our Client My client is a game studio with a passion to deliver high-end cinematic games, they are carving a unique and exciting path in the games industry. They are based in Guilford, Surrey. Job Description The successful Desktop Support Engineer - Gaming Industry will listen and help staff. In addition, they will be responsible of resolving tickets within the helpdesk system. The Successful Applicant The successful Desktop Support Engineer - Gaming Industry will have: Three years experience in a desktop support role; Experience of supporting Windows10/11; Troubleshooting & resolving common PC problems; Good communication skills. What's on Offer 25 Days Annual Leave; Private Medical Insurance; Life Assurance; Quarterly Profit related Bonus; Pension Scheme; Employee Assistance Programme; Income Protection; Enhanced Family Leave (maternity and paternity pay); Generous staff referral scheme; Discount Card for food and drink at our local pub.

IT Support Engineer / First Line and Second Line Help Desk Analyst with excellent customer service, communication, software and hardware technical troubleshooting skills with a willingness to learn new skills is required for a busy service desk with a well-established company based in Welwyn Garden City, Hertfordshire. SALARY: Dependent on Experience + Benefits BENEFITS: Company performance related bonus scheme, 20 days annual leave rising to 25 days after 2 years company service (plus bank hols) and inclusion in the companies Group Life Insurance after the first year. LOCATION: Welwyn Garden City, Hertfordshire JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer / First Line and Second Line Help Desk Analyst with excellent customer service, communication, software and hardware technical troubleshooting skills. Working as an IT Support Engineer / First Line and Second Line Help Desk Analyst you will have experience in dealing with customers and have the ability to manage a wide range of technical problems in a logical manner, in what can be a challenging and demanding environment. Training will be provided where necessary. As an IT Support Engineer / First Line and Second Line Help Desk Analyst you will join a busy service desk with a company that is a respected, established and growing, that develops, sells, and supports its own Social Housing Software along with a number of other complimentary third party applications throughout the entire UK. Having been in business for more than 35 years, the organisation is committed to providing a first class service to customers through employee development and progression. Through their Enhanced Support Service, the organisation also offers a complete outsourced IT solution covering all aspects of system support and administration. This provides staff with a fantastic opportunity to gain knowledge in all aspects of IT and offers a great deal of variety in a support role. As a successful candidate you will gain experience in areas such as: Supporting a highly successful Integrated Housing Management Software Routers, Firewalls and Virtual Private Networks Windows and Linux Server Administration Virtualisation and Cloud Technologies CANDIDATE REQUIREMENTS As an IT Support Engineer / First Line and Second Line Help Desk Analyst you will have the following skills, attributes and technical experience: Essential Dynamic and energetic personality High level of computer literacy Excellent communication skills Ability to work under pressure Desirable MS-Windows Operating Systems Linux Operating Systems Understanding of networking and TCP/IP Exchange or other email systems Exposure to Financial/Accounting Systems HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P11290 Full-time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Welwyn Garden City, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | http://www.awdo.co.uk

Role Purpose To ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Technology Help Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level. Main Responsibilities Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices, supporting video conference equipment and software, and configuring applications Own and drive issues to resolution including escalation to specialized resources within the broader IT organization. Remain engaged on issues until resolution Provide technical support for client facilities such as video conferencing and in-room systems, along with audio conferencing services Participate in improvements as they relate to the on-site IT environment Serve as an advocate for the organization's information security management system. Assist customers to work efficiently within the ISMS framework Test fixes to ensure problems have been adequately resolved Perform post-resolution follow-ups to customer requests Evaluate documented resolutions and analyze trends for ways to prevent future problems Field incoming requests from customers via both telephone, mail, or instant messaging applications in a courteous manner Build rapport with customers Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals Prioritise and escalate problems (when required) Record, track, and document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution Apply diagnostic utilities to aid in troubleshooting Access software updates, drivers, knowledge bases, and frequently asked questions about resources on the Internet to aid in problem resolution Understand the essential responsibilities of the position and works continuously to build and improve the skills necessary to be proficient in the role Support, operate, and maintain AV equipment for live meetings and events Provide support and demonstrate expert knowledge of the online webinar tools and applications Act as a backup trainer when requested Travel Requirements This role does not typically have travel requirements however may have occasional travel to provide temporary support to other offices as required. About The Team Function The Firm's Technology function is responsible for designing, developing, and maintaining the Firm's global technology infrastructure, including architecture, hardware, software, computer networking, communications, and data management. The function works closely with lawyers, clients, and PBS functions to ensure our technology offering is best-in-class and forward-thinking, allowing the Firm to provide its clients with cutting-edge, innovative legal and business advice via up-to-date technology products and solutions. This role will report to the Supervisor/Manager On-site IT Support, or Manager, IT Service Delivery. The key relationships of this role are with all attorneys/staff members. About The Candidate Technical skills, qualifications, and experience Strong Experience in the field of computer science, information sciences, or related field Microsoft MCP desired or other appropriate certification Strong knowledge of computer hardware with a focus on workstations and laptops Experience with Microsoft Windows 10 Significant application support experience with Microsoft Office 2016 or higher Proven track record of working under Service Level Agreements and a Service Desk framework, along with responding to and managing and resolving support desk tickets Experience working in a team-oriented, collaborative environment In cases where support needs to be provided in languages other than English, proficiency in English is also required Flexibility to work on projects and tasks outside of business hours and on weekends to ensure minimal disruption to the business will be necessary from time to time Personal qualities These personal qualities represent the shared characteristics of high performers across Baker McKenzie, regardless of job level and location. Know how Demonstrates the ability to identify the real issue, and to anticipate requirements and potential consequences; distills a range of possibilities by thinking in a considered, prudent manner Has the capacity to take on new ideas and develop knowledge and think holistically about business and address media, analyst, employee, and client audiences Able to move through a variety of tasks requiring different approaches, knowledge, and expertise, with the agility of mind and capacity for analysis and synthesis Dedication Driven by a strong personal sense of integrity and upholds exemplary quality standards Prepares thoroughly, takes responsibility, uses initiative and is self reliant to ensure work progresses to the fullest extent possible Hardworking and diligent with a keen understanding of client demands Demonstrates composure when dealing with difficult situations Personal Impact Uses complex, coordinated influencing/negotiation strategies, adapted to people, organizations, and/or the situation, e.g. networks Leverages direct reports to facilitate increased collaboration across the organization Builds partnerships based on a common agreement that acknowledges individual differences but creates a new commonality beyond root belief large-scale Creates a positive impression at all times; develops relationships through collaboration and reciprocity Negotiates to achieve mutually satisfactory outcomes; shows good judgment on when to stand strong and when to compromise Invests in, nurtures, and builds a network of productive relationships Humanity Respectful to others, regardless of their position, and earns the respect of others by being transparent Has care and concern for others and a genuine interest in others as people Treats delicate or confidential issues with grace and discretion. Why Join Us? Baker McKenzie is a truly global law firm. Founded in 1949, we advise many of the world's most dynamic and successful business organisations through our 13,200 people in 74 offices in 45 countries. Yet big does not mean impersonal. We work hard to ensure that everyone knows their role and has the support they need to perform it to the highest standard. Our culture encourages this - how we work, think and behave in a collaborative and fulfilling way. In London you will be part of a 1,000 person office, which is also our largest office globally. Originally opened in 1961, Baker McKenzie London is well established in the UK as a leading international law firm and is regularly involved in some of the country's most high-profile legal matters. We can offer you the work, pride and experience of being part of a leading law firm but in a local office environment that is hardworking, friendly and supportive. The strength of the firm and our culture is evidenced by a number of recent awards, including: Thomson Reuters (formerly Acritas' Sharplegal) Global Elite Law Firm Brand Index, 2010- 2022 - ranked 1st The Times Top 100 Graduate Employers 2021-2022: currently ranked 52nd Thomson Reuters ranked the Firm No. 1 for cross-border deals for the last 12 years. More than 70% of our deals are cross-border. For the 14th consecutive year, the Firm was ranked first for deals with emerging market involvement, by both number of announced and completed deals. Law360 ranked the Firm as one of the 400 Largest US Law Firms in in its annual survey in 2020. Identified as one of the Hall of Fame for best law firms for women by Working Mother magazine, 2011-2021. Received a a Gold Award in Stonewall's Global Workplace Equality Index of Top Global Employers for LGBTQ+ Inclusion. Ranked as one of the Top 20 Employers in the 2023 Social Mobility Employer Index. Received Double Certification for earning top marks in the 2022 Corporate Equality Index and Equidad MX of the Human Rights Campaign Foundation. Winner of the Europe Mentorship Programme - International Firm award in the Euromoney Women in Business Law Europe Awards 2021 Winner of the Gender Diversity International Firm, Talent Management International Firm, and Work-Life Balance International Firm awards in the Euromoney Women in Business Law Asia Awards 2021 Have a look at our YouTube channel to find out more about us! To Apply Please click on the Apply icon to start the online application process for this role. We will then be in touch with you once we have reviewed your application. For more information about this position or to discuss any adjustments you may require during the process please contact in confidence, Vanessa Renforth, Recruitment Manager, on +442070725731 or [email protected] Please review our Applicant Privacy Notice here NO AGENCIES PLEASE Please note Baker McKenzie does not accept unsolicited CVs. Please click here for details of our Agency Policy and commitment to sourcing directly. Commitment to Inclusion, Diversity & Equity As the first truly global law firm, diversity and inclusion are foundational to our culture and strategic vision. We are a Firm of individuals from across the globe with different backgrounds, ideas, and points of view who collegially work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources, including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, parental status, education, social background and life experience of our people. Our global strategy is focused on our people, our culture, our clients and the communities where we operate. In 2019 we enacted ambitious new targets related to gender, racial and ethnic diversity at the Firm. These targets are viewed as a floor, not a ceiling, to advancing underrepresented groups, and they are backed by a variety of strategic initiatives aimed at achieving our goals. Our strategic vision is supported in London by six active employee led networks which champion diversity, lead on a number of internal campaigns and deliver a range of activity to celebrate differences in identity, inclusion, and key dates throughout the year including: LGBT+ History Month, International Women's Day, International Trans Day of Visibility, Mental Health Awareness Week, Pride, Black History Month, Social Mobility Week, International Day of Disabled Persons and many more! Baker McKenzie London has been accredited by Disability Confident, joining over 18,000 organisations that have signed up to help change behaviours and cultures in businesses, networks and communities and reap the benefits of inclusive recruitment practices.

IT Service Request Fulfilment Analyst *** Experience of significant operational design of request fulfilment processes/maintaining a Request Item Catalogue is essential*** We are looking for a passionate Service Request Fulfilment Analyst to design and implement new catalog items as well as analysing our data to ensure that our processes are executed effectively and to drive service excellence for our business. About The Job What you’ll spend your time doing: While there is rarely a ‘typical’ day working within the Service Management team, here’s a snapshot of some of the key parts of the job: Work with Catalog Item owners and Service Transition to design and implement new catalog items Analyse performance data to measure the operational effectiveness of the processes and workflows Identify opportunities for process improvement and work with owners to implement improvements Maintenance of the IT Request Item Catalogue Establish and implement guidelines and design standards and drive compliance Provide regular MI (Management Information) and performance reporting to assist Service Management Ensure Customer Satisfaction is measured and implement improvements based on feedback Assist with and manage escalations through to resolution where required Provide evidence for JSOX and other controls within area of scope Work alongside our outsourced suppliers sharing information and promoting best practice Contribute to the maintenance of the policy and process documentation within area of scope Management of partner delivery against contractual obligation for area of scope You’re going to enjoy this job if you also… Have a passion for providing excellent quality and customer service along with a drive to continuously review and improve it Are happy working under pressure and can maintain focus in challenging circumstances Possess a keen eye for detail in order to capture, maintain and review key knowledge Love identifying trends and themes and shaping plans to address issues that are impacting the user community Have a passion for collaborating with numerous teams for the benefit of the end user and their IT experiences. What you’ll need: For this particular role there are some important qualifications and experience we need you to have. These include: Significant operational experience with the design of Request Fulfilment processes Experience of maintaining a Request Item Catalogue Experience of working with ITIL disciplines (ITIL v3 / v4) Good interpersonal skills, ability to communicate to technical and non-technical colleagues and the ability to communicate effectively at all levels A strong analytical capability and desire to problem solve and drive the right outcomes Proven experience of working with an IT outsourced 3rd party service provider including evidence of driving continuous improvement through that partner team. What you can expect from us: Competitive Base Salary Performance Related Discretionary Bonus Holiday: 28 days core annual leave, and you can buy or sell up to 5 days Pension: A minimum 2% employee contribution plus 7% MS Amlin contribution (9%) up to a maximum of 5% employee contribution plus 13% MS Amlin contribution (18%) Private Medical: cover for yourself. Family members/dependants can be added Flex Fund: £1,000 (pro-rated based on start date) to spend on flexible benefits Life Assurance: 10 x annualised base salary About Ms Amlin MS Amlin is part of a global top-10 insurance group, MS&AD. We’re made up of four distinct businesses covering global reinsurance, Lloyds franchise, local specialty insurer, and business services. This role sits within our Business Services division (MS ABS) which supports our entire organisation through legal, HR, facilities management, marketing, IT, risk management, compliance and finance. #LI-Hybrid #MSABS

IT Support Engineer – Surbiton, Surrey A highly successful and rapidly growing global business are looking for an IT Support Engineer with 1st and 2nd Line Support experience to join their IT team. This is a fantastic opportunity to join a great business that really prides itself on supporting and developing their employees; onsite gym is provided as well as free breakfast and lunch plus other great benefits. Hybrid working is offered - 4 days per week in the office and 1 day per week at home. This IT Support Engineer role is a "hands on “ IT position where support is often provided face to face, over Teams or on the phone. It would suit a personable, friendly, customer focused IT Support Engineer, IT Support Analyst, 2nd Line Engineer, Desktop Support Engineer. As well as BAU support, there will also be interesting project work to be involved in. Key responsibilities include: Provide telephone and email support for internal users Software installation, desktop imaging, software inventory and monitoring Configuration and installation of physical and virtual servers Administration and configuration of Cisco Networking devices. (Switches / Firewalls) Backup administration Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate Assist with projects of all sizes including technology infrastructure and software projects Overall management and responsibility for the efficient handling of support requests The ability to conduct and participate in meetings / system demonstrations Skills required: Professional manner with excellent communication skills Windows 10 Active Directory Microsoft 365 Desirable Experience: Azure Networking (DNS, DHCP, TCP/IP) VMware/Hyper-V Remote Access tools The salary on offer for this role is up to £42,000 plus benefits including: Free onsite gym Free breakfast and lunches for all Cycle to work scheme Continued professional development Private healthcare and pension 22 days holiday per year which increases with length of service A friendly fun and very exciting environment enhanced with regular company-funded social events such and seasonal parties

IT Support Engineer – Central London, Hybrid - £33,000 A highly successful, global business are looking for a personable Desktop Support Engineer t to join their established IT team on a 12 month FTC. This role will be primarily focused on providing 1st and 2nd Line IT support to 300 internal users globally. Please note- this role offers hybrid working and there is a chance it may go permanent. As the IT Support Engineer you will work with Desktop and Infrastructure support teams to field requests and provide IT support remotely and in person. You will record and manage incidents within the service desk ticketing system and deliver effective troubleshooting within agreed service levels. You will also help to manage all end user devices deployed at home or in the office. The ideal candidate will be customer focused with great communication skills. You will be familiar with ITIL processes and have experience supporting a Windows environment. Exposure to the following technologies would be beneficial: Active Directory Office 365 Microsoft InTune TCP/IP, DHCP and DNS Citrix The salary on offer for this role is up to £33,000 plus great benefits.

Job Description: What are we looking for? Performs defined assignments in the entry level of the technical leadership career band. Typically, a college or university degree and has conceptual knowledge of theories, principles and practices. This role would suit someone in the early stages of their career with good IT experience. Problems faced are difficult but typically not complex, uses existing procedures and practical knowledge to solve problems. Works independently but will receive instruction and guidance as needed. Looking for someone to work across three time zones primarily in Europe but also some cross over cover in the Asia Pacific and Americas regions. Working knowledge of Microsoft Office applications is essential. Working knowledge of the SAP business solution would be an advantage, but not essential. Good communication skills strong English is essential. Ability to deal with different types of stakeholders across the organisation. Job Family Group: Digital Technologies Leverages information technology to achieve business goals and to create new business opportunities supporting and maintaining IT services and related infrastructure. Job Family: Service Delivery Management/Vendor Relations Responsible for managing design, transition, day-to-day operations and improvements to IT Service Management processes and IT services. What will be your key responsibilities? You will be working on various applications in the commercial buying area. Responsible for providing day-to-day technical support which may include some trouble shooting and problem escalation. Service management of 3rd Party vendors. Involvement on minor programs/projects to provide functional and technical expertise, of the design until go live of products. Assist with change management activities, including releases and production slots. Manage business (enhancements, projects, major incidents, special requests), including Escalation of incidents/requests/problems/demands from business, supported by a Product Senior Analyst when needed. Strong collaboration with business to translate business functional requirements into actual practical and working IT specifications, assuring high level of satisfaction from the customers. Identify and develop automation opportunities across the business. Identify, propose, and develop improvements for product and services as part of Problem Management process. Document solutions developed, to assure global supportability. Participate and collaborate on a Community of Practices related to the functional and technical areas. What can you expect from Mars? Work with over 150,000 diverse and talented Associates, all guided by the Mars Five Principles. Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Disclaimer: Mars is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Our team is looking for London based Software Development professional to work closely with a number of local business groups, as well as the global application support team. This is a great opportunity to work in a growing financial services support team and work closely with key business stakeholders to understand issues and provide solutions. What You’ll Do: Work closely with the business and global support team to comprehend technical and functional requirements, develop, QA, and implement business-driven requests, enhancements, and software upgrades. Provide support and maintenance of platforms owned by the team and prepare documentation on delivered solutions. Use your technical and business knowledge to help the team create and maintain acceptance criteria for user stories Help our Business Analysts by giving suggestions from a quality assurance perspective regarding user experience, possible performance issues, and future bugs. Look at improving our operating environment through the implementation of automation and monitoring, identifying and reducing risk Technologies You’ll work with: Java SQL AWS cloud Development tools – Git/Bamboo/JIRA/Bitbucket (Stash)/Cloudbees To succeed in this role, we think you should have: Strong experience in Java and SQL development Strong problem-solving skills with a focus on business outcomes Excellent analytical and problem-solving skills, including a demonstrable ability in troubleshooting and root cause analysis Ability to communicate problems and solutions effectively with both business and technical colleagues Ability to work in a cross-cultural and global team Passion for creativity and innovation In this role you will be able to see first-hand the positive impact your work has and how it supports revenue growth and operational efficiencies. We operate in a flat structure. The members of the team are encouraged to take ownership and accountability of their work, collaborating with senior members of the business to identify new opportunities. We encourage our team members to play multiple roles; from business analysis and requirements gathering to delivery and risk management. Through this process our team gains a better understanding of the process of product delivery and has an opportunity to develop different skills and explore different career paths. Having a Learning Mindset is a key value of our group and we support our staff by giving them access to a variety of learning resources and accreditation. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Corporate Strategy & Solutions, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. Our commitment to Diversity, Equity and Inclusion The diversity of our people is one of our greatest strengths. An inclusive and equitable workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of ‘empowering people to innovate and invest for a better future’, we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief. Joining Macquarie means you’ll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive. About Macquarie A career at Macquarie means you’ll have the opportunity to develop new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future. Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment. Job no: COG-973545 Work type: Permanent - Full time Location: London Category: Senior, Mid-senior, Technology Group: Corporate Operations Group Division: Technology Recruiter: Rob Evans Opening Date: 04/7/2023

London Posted 3 weeks ago HelpDesk Heroes Level 3 Information Communications Technician Company: HelpDesk Heroes Full Address: 1 Long Lane, London, SE1 4PG. Weekly Hours Worked: Monday to Friday 9am to 5pm. Salary: £16,000 to £23,000 dependent on experience. The role requires visiting clients 4 times a week, 1 day can be from home. Salary to be reviewed in 3 months and a weekly/monthly travel card. Please contact Ava on [email protected] or call 0203 8342872 About the company: HelpDesk Heroes are a team of experienced technical specialists delivering professional, proactive and bespoke IT support to various industries and sectors. As part of our ongoing growth strategy, we have opened up the opportunity to expand our support team with a Technical Support Specialist. This is a great opportunity for a driven, motivated and IT passionate individual to join an international support team working in multiple sectors. Brief job description: Estio Training have an exciting new opportunity for a Technical Support Specialist Apprentice with HelpDesk Heroes an IT Support Company based in Central London. Job Description: Candidates for this role must be comfortable dealing with people, both face-to-face and remotely using telephone and video/screen sharing. Given the nature of our business at HDH, we are looking for an enthusiastic fast learner who has the ambition to develop their IT skills within many different areas. As a Technical Support Specialist, you’ll learn how to provide technical support via an IT helpdesk portal, in person, email and over the phone. Your duties and responsibilities in this role will consist of: 1st Line IT Support and escalation. Tracking and routing problems and requests. Client management both face to face and via email and phone. Troubleshooting, configuring and assisting with various software packages for Windows, macOS and Linux. Assisting our remote specialists with hands-on tasks for local networks. Assisting with project planning and delivery. Assisting with new client acquisition and on-boarding. Qualifications: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths) Skills Required: Good knowledge of technical IT. Experience with troubleshooting and resolving technical issues. Knowledge of setting up IT telephony equipment, including peripherals. Ability to communicate clearly and effectively with customers. Comfortable with all forms of communication verbal/written/face-to-face. Personal qualities: To maintain a high degree of customer service for all support queries and adhere to all service management principles. To take ownership of user problems and be proactive when dealing with user issues. The ability to work on one’s own initiative as well as part of a team to resolve all client’s issues to the highest of standards. Clear and strong on the phone. Hard working. Driven/hungry to succeed. Must demonstrate a ‘can do attitude’. Quick/keen learner who is committed to both work and learning. Reliable/honest. Good team player. Future prospects: The role offers long term security and the opportunity to progress into a permanent position. Training to be provided: Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to: Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance Maintain regulatory, legal and professional standards. Support the information systems needs for your business. To apply for this job email your details to [email protected].