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Overview of salaries statistics of the profession "External Communications Manager in UK"

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Overview of salaries statistics of the profession "External Communications Manager in UK"

40 000 £ Average monthly salary

Average salary in the last 12 months: "External Communications Manager in UK"

Currency: GBP USD Year: 2024
The bar chart shows the change in the level of average salary of the profession External Communications Manager in UK.

Distribution of vacancy "External Communications Manager" by regions UK

Currency: GBP
As you can see on the diagramm in UK the most numerous number of vacancies of External Communications Manager Job are opened in . In the second place is Scotland, In the third is Wales.

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During your first year you will: Work with various audited entities, building a strong understanding of their business or organisation; Learn how to prepare professional audit documents in line with our audit methodology using audit software and systems; Develop a thorough understanding of financial statements; and Be able to obtain relevant information from key stakeholders whilst building effective and professional relationships. During your second year you will: Build and develop audit skills in increasingly complex and technical areas; Be able to take ownership for sections allocated to you in an audit file; Self-review your own work, ensuring minimal review points are raised by managers; and Be able to coach and support less experienced and new team members. In your final year you will be expected to take on significantly more responsibility. Depending on the audited entity, this may involve taking the lead on a technical area or a team and ensuring the entire audit file is completed. This will include a combination of working to stated deadlines, managing the work of other team members, taking responsibility for the budget, and presenting in both team and audited entities meetings. About IT External Audit If you join our IT External Audit function, you will form part of an innovative, dynamic, and expanding national team. We work with both UK businesses and Global companies – it's a fantastic way to understand the important aspects of business and markets. In our team you will gain experience across a variety of sectors, such as: Financial Services, Banking, Insurance, and Investment Corporates/Private Sector/Industry & Services Retail and Consumer products organisations Central and Local Government The person Strong work ethic; the desire to get things done, and to learn and progress. Interpersonal skills; the ability to build professional relationships with a foundation of trust and responsibility. Analytical skills; the ability to accurately and diligently assimilate information, grasp concepts quickly, research and solve problems. Independent; the ability to think critically, challenge when appropriate, and to apply professional scepticism. Attention to detail and strong time-management skills. Credible and effective communication skills (written and verbal). Affinity with our values; in particular, respect for individuals, diversity, and integrity. Strong academic performance is important; however, we understand that things don't always go to plan. Our recruitment process looks at your whole self – academic achievements as well as other experiences in which you have grown and developed. We balance your academic results alongside the aptitude assessment within our recruitment process to ensure that you will be successful in your role with us. Mazars & me: who are we? Mazars is a leading international professional services firm delivering exceptional quality in audit, tax, financial advisory, outsourcing and consulting. It's also a fun, fast-paced, positive place to work and make friends. At Mazars, we celebrate individuality and thrive on teamwork. We give people the freedom to make a personal contribution to our shared purpose. We support one another to deliver quality, create change and make an impact. So that everyone can reach their full potential. Every story is different at Mazars. Our people have amazing, personal experiences so the best way to learn about life here is to hear it first hand from them. Learning and development We offer a diverse range of experiences, with prestigious clients and dynamic projects across a range of sectors and geographies. We offer an excellent technical grounding and real responsibility from the start, with early exposure to clients and partners. We have a culture of coaching, feedback, mentorship and one-to-one support, so you will learn from working closely with accessible colleagues and leaders who have so much to share. Most importantly, we give our people the tools and support they need to define their own career path and realise their full potential. As part of your training, we offer the opportunity to gain a professional qualification whilst earning a competitive salary and gaining invaluable experience. This includes funding, time off to study, attend college and complete online courses. Your professional qualification is only part of the story at Mazars; we support all our trainees with a blended approach to training and development including classroom study, 1:1 coaching, and soft skills training. We will fund you towards the ICAEW Certificate in Finance, Accounting and Business (CFAB), this will be followed by a Certified Information Systems Auditor (CISA). You will be supported by a mentor and an appraising manager to keep your career and aspirations on track. And you will be allocated a buddy who will support you to settle into the team and navigate your first year at Mazars. Inclusion and diversity Being inclusive is core to our culture at Mazars; we want to ensure everyone, whether in the recruitment process or beyond, is fully supported to be their unique self and provided with a level playing field. To read more about our approach click here. Next steps At Mazars, we are one diverse, multicultural, multi-generational team that fosters a sense of connection and belonging. If you are looking to join a firm where you can take ownership of your career, get involved, believe in yourself and put your ideas into action, then we think you will be a great addition to our team. Roles will be closed as soon as we find the right people, so to avoid disappointment we encourage you to submit your application as soon as possible. International applications – Please note that the deadline to apply for international candidates who require visa sponsorship is 15th March 2024. Applications received after this date will not be progressed. Benefits Annual Leave + Charitable Giving Dental Insurance Wellbeing Benefits Virtual GP Cycle to Work Gym Discounts Life Assurance Pension Flexible Benefits + Meet the recruiter
Administration Manager - Employment Advisory Boards
HM Prison & Probation Service, London SWH
Details Reference number 321517 Salary £37,510 - £39,310 A Civil Service Pension with an average employer contribution of 27% Job grade Higher Executive Officer HMPPS Band 5 Contract type Fixed Term Length of employment For a period of up to 12 months Type of role Administration / Corporate Support Working pattern Flexible working, Full-time Number of jobs available 1 Contents Location About the job Benefits Things you need to know Apply and further information Location This position is based at 102 PETTY FRANCE LONDON, SW1H 9AJ About the job Job summary Please refer to Job Description Job description We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity. About the team The reoffending rate has remained broadly static at around 29% since 2010, and during the 12 months ending March 2019, 81% of offenders convicted or cautioned had at least one previous conviction or caution. Reoffending is costing society approximately £18bn per year and almost half of all prisoners reoffend within 12 months of release. This is a great opportunity to work within the Reducing Reoffending, Partnerships and Accommodation team as part of the New Futures Network (NFN) national team. NFN is the specialist part of His Majesty’s Prison and Probation Service (HMPPS) that brokers partnerships between employers in England and Wales and prisons. For more information about the work of NFN and their partners visit https://newfuturesnetwork.gov.uk/; or find NFN on Twitter and LinkedIn. We know that being in stable employment contributes to positive outcomes for people with convictions, their families and communities. Employment is a key part of the Government strategy to reduce reoffending. That is why NFN partnerships support people in prison to find meaningful work opportunities and prison leavers to find employment on release. About the role This role involves supporting the Employment Advisory Board (EAB) project. Employment Advisory Boards have been established in all resettlement prisons and are chaired by local and national business leaders who support prisons to: Develop a long-term positive culture of employment within the prison. Provide expertise on the skills, qualifications, and training required to prepare prisoners for employment upon release, enabling prisons to tailor their training and workshop provisions to match the local labour market demands. Encourage local and national businesses to engage with the prison, offering their resources, connections, and knowledge to assist individuals living and working in prisons to prepare for and secure employment upon release. The job holder will be responsible for developing and managing the delivery of specialist administration processes, ensuring data integrity and adhering to policy and procedures. They will provide accurate and reliable business management information to support the work of the policy lead. The environment is demanding, and alongside their administration duties the job holder will need strong influencing and relationship management skills. They should have, or be able to quickly develop, a good level of knowledge of the prison employment landscape. The job holder will be able to engage confidently with a range of stakeholders, manage the administrative processes, and make effective decisions that align with the needs and priorities of the EABs. The Administration Manager is responsible for supporting the Operational Policy Lead to ensure the service is running effectively, responding to issues and implementing service improvements. Key responsibilities include: Work in partnership with key internal and external stakeholders, including Employment Advisory Board Chairs, and Prison Employment Leads, who are supporting prisons to develop and deliver employment and education strategies to deliver on local employment targets. Responsible for the creation, implementation and maintenance of specialist administrative services, processes and systems that underpin the delivery of the Employment Advisory Boards. Provide secretariat support to meetings when required, including the National Oversight Board, and meetings with key employers and external stakeholders. Co‐ordinate agenda and papers ahead of meetings and ensure minutes / actions are circulated in a timely manner. Provide support in drafting and updating operational guidance to support key stakeholders. Coordinate and manage communication channels with key internal and external stakeholders, including SharePoint and Microsoft Teams. Support with conference planning, coordination, and delivery. Provide support for any ad hoc work requested by groups. This can vary in terms of volume of work and complexity, ranging from distribution of information to helping to organise large scale events/workshops. Have good knowledge of IT systems and be able to work with Outlook, Excel, Microsoft Teams, and other programmes. The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder. To find out more about this role - please attend an Information Session on the 30th October at 12:00 - 12:45 by registering using the following link: https://teams.microsoft.com/registration/KEeHxuZx_kGp4S6MNndq2A,Y_veAQu8zkmCh9us0zZJJw,E5ZnMmKDbEOfyAXl3P2vug,TqLaiz_xP0W7Vv9z9F8fyg,_2JQ1h_IJUmItKKp0WmO_w,Q-D0EzYSJUCU7K8IDVoHjg?mode=read&tenantId=c6874728-71e6-41fe-a9e1-2e8c36776ad8 Overview of the job The post holder will manage the administrative processes, overseeing the management of business processes ensuring data integrity, adhering to financial principles, policy and procedures. The role is responsible for managing the delivery of specialist administration systems that support the work of the Unit. The role will require line management responsibilities of a small team. Summary The post holder will manage a small team which will provide professional and efficient secretarial, administrative, organisational and information management support. The post holder will be responsible for development and maintenance of comprehensive administrative processes. The post holder will manage the process for initial point of contact for queries and requests. They will monitor responses to requests for information and data, ensuring they comply with MOJ and HMPPS information sharing protocols and government legislative requirements. The post holder also undertakes a variety of specific activities and duties, for which they are held personally accountable, commensurate with their grade. Responsibilities, Activities & Duties The job holder will be required to carry out the following responsibilities, activities and duties: Responsible for the creation, implementation and maintenance of all specialist administrative services, processes and systems that underpin the delivery of business objectives Responsible for compiling first draft replies to Ministerial and non-ministerial correspondence. Manage a team of administrative staff where required, including line management and supervisory responsibilities Manage resources to deliver the activities within their area of responsibility and contribute to the short to medium term business planning process Provide monthly information reports/data, with an emphasis to check it's accuracy and to track and explain/rectify any variances/errors and in a user friendly way Support in the coordination of documents and stakeholder input Provide assistance to ensure directorate is compliant with procedures Provide support for any ad hoc work requested by groups. This can vary in terms of volume of work and complexity, ranging from distribution of information to helping to organise large scale events/workshops The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder. Person specification Please refer to Job Description Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Changing and Improving Communicating and Influencing Working Together Benefits Alongside your salary of £37,510, HM Prison & Probation Service contributes £10,165 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Access to learning and development A working environment that supports a range of flexible working options to enhance your work life balance A working culture which encourages inclusion and diversity A Civil Service pension with an average employer contribution of 27% Annual Leave Public Holidays Season Ticket Advance For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths. https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : SSCL Recruitment Enquiries Team Email : [email protected] Telephone : 0845 241 5358 Recruitment team Email : [email protected] Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints https://justicejobs.tal.net/vx/appcentre-1/brand-13/candidate/so/pm/1/pl/3/opp/80487-80487-Administration-Manager-Employment-Advisory-Boards/en-GB
Administration Manager
Ministry of Justice, London
Administration Manager – Employment Advisory Boards – 80487 £37,510 – £39,310 London About the team The reoffending rate has remained broadly static at around 29% since 2010, and during the 12 months ending March 2019, 81% of offenders convicted or cautioned had at least one previous conviction or caution. Reoffending is costing society approximately £18bn per year and almost half of all prisoners reoffend within 12 months of release. This is a great opportunity to work within the Reducing Reoffending, Partnerships and Accommodation team as part of the New Futures Network (NFN) national team. NFN is the specialist part of His Majesty’s Prison and Probation Service (HMPPS) thatbrokers partnerships between employers in England and Wales and prisons. For more information about the work of NFN and their partners visit https://newfuturesnetwork.gov.uk/; or find NFN on Twitter and LinkedIn. We know that being in stable employment contributes to positive outcomes for people with convictions, their families and communities. Employment is a key part of the Government strategy to reduce reoffending. That is why NFN partnerships support people in prison to find meaningful work opportunities and prison leavers to find employment on release. About the role This role involves supporting the Employment Advisory Board (EAB) project. Employment Advisory Boards have been established in all resettlement prisons and are chaired by local and national business leaders who support prisons to: Develop a long-term positive culture of employment within the prison. Provide expertise on the skills, qualifications, and training required to prepare prisoners for employment upon release, enabling prisons to tailor their training and workshop provisions to match the local labour market demands. Encourage local and national businesses to engage with the prison, offering their resources, connections, and knowledge to assist individuals living and working in prisons to prepare for and secure employment upon release. The job holder will be responsible for developing and managing the delivery of specialist administration processes, ensuring data integrity and adhering to policy and procedures. They will provide accurate and reliable business management information to support the work of the policy lead. The environment is demanding, and alongside their administration duties the job holder will need strong influencing and relationship management skills. They should have, or be able to quickly develop, a good level of knowledge of the prison employment landscape. The job holder will be able to engage confidently with a range of stakeholders, manage the administrative processes, and make effective decisions that align with the needs and priorities of the EABs. The Administration Manager is responsible for supporting the Operational Policy Lead to ensure the service is running effectively, responding to issues and implementing service improvements. Key responsibilities include: Work in partnership with key internal and external stakeholders, including Employment Advisory Board Chairs, and Prison Employment Leads, who are supporting prisons to develop and deliver employment and education strategies to deliver on local employment targets. Responsible for the creation, implementation and maintenance of specialist administrative services, processes and systems that underpin the delivery of the Employment Advisory Boards. Provide secretariat support to meetings when required, including the National Oversight Board, and meetings with key employers and external stakeholders. Co‐ordinate agenda and papers ahead of meetings and ensure minutes / actions are circulated in a timely manner. Provide support in drafting and updating operational guidance to support key stakeholders. Coordinate and manage communication channels with key internal and external stakeholders, including SharePoint and Microsoft Teams. Support with conference planning, coordination, and delivery. Provide support for any ad hoc work requested by groups. This can vary in terms of volume of work and complexity, ranging from distribution of information to helping to organise large scale events/workshops. Have good knowledge of IT systems and be able to work with Outlook, Excel, Microsoft Teams, and other programmes. The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder. To find out more about this role – please attend an Information Session on the 30th October at 12:00 – 12:45 by registering using the following link: https://teams.microsoft.com/registration/KEeHxuZx_kGp4S6MNndq2A,Y_veAQu8zkmCh9us0zZJJw,E5ZnMmKDbEOfyAXl3P2vug,TqLaiz_xP0W7Vv9z9F8fyg,_2JQ1h_IJUmItKKp0WmO_w,Q-D0EzYSJUCU7K8IDVoHjg?mode=read&tenantId=c6874728-71e6-41fe-a9e1-2e8c36776ad8 Overview of the job The post holder will manage the administrative processes, overseeing the management of business processes ensuring data integrity, adhering to financial principles, policy and procedures. The role is responsible for managing the delivery of specialist administration systems that support the work of the Unit. The role will require line management responsibilities of a small team. Summary The post holder will manage a small team which will provide professional and efficient secretarial, administrative, organisational and information management support. The post holder will be responsible for development and maintenance of comprehensive administrative processes. The post holder will manage the process for initial point of contact for queries and requests. They will monitor responses to requests for information and data, ensuring they comply with MOJ and HMPPS information sharing protocols and government legislative requirements. The post holder also undertakes a variety of specific activities and duties, for which they are held personally accountable, commensurate with their grade. Responsibilities, Activities & Duties The job holder will be required to carry out the following responsibilities, activities and duties: Responsible for the creation, implementation and maintenance of all specialist administrative services, processes and systems that underpin the delivery of business objectives Responsible for compiling first draft replies to Ministerial and non-ministerial correspondence. Manage a team of administrative staff where required, including line management and supervisory responsibilities Manage resources to deliver the activities within their area of responsibility and contribute to the short to medium term business planning process Provide monthly information reports/data, with an emphasis to check it’s accuracy and to track and explain/rectify any variances/errors and in a user friendly way Support in the coordination of documents and stakeholder input Provide assistance to ensure directorate is compliant with procedures Provide support for any ad hoc work requested by groups. This can vary in terms of volume of work and complexity, ranging from distribution of information to helping to organise large scale events/workshops Behaviours Changing and Improving Working Together Managing a Quality Service Delivering at Pace Leadership Communicating and Influencing Essential Experience N.B. Converting job descriptions to the new Success Profile format means areas captured in experience could also be assessed as a strength. Vacancy managers should use their own judgement to decide where best to assess these. Good communication skills and the ability to communicate at all levels of the organisation Technical requirements Good working knowledge of Microsoft word, excel Salary £37,510 - £39,310 Additional Information Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks. Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made. Standard working hours for this post are 37 hours per week excluding breaks which are unpaid. If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff. The Loan/Secondment is subject to the approval of the selected candidate’s Business Unit, which should be obtained before confirmation of appointment. Benefits Annual Leave The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case. Bank, Public and Privilege Holidays You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. Pension The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best. Work Life Balance HM Prison & Probation Service (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ Season Ticket Advance After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work Childcare Vouchers For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers Training HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts All staff receive security and diversity training and an individual induction programme into their new roles Eligibility All candidates are subject to security and identity checks prior to taking up post All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail [email protected]); To Ministry of Justice Resourcing team ([email protected]); To the Civil Service Commission (details available here) The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns. You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team. We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
Service Desk Manager (IT Business Partner)
Seashell Trust, Cheadle
Service Desk Manager (IT Business Partner)Salary: £41,500 - £45,000 per annum + benefitsHours: 37.5 hours per week, part of a 4-person 24/7 on-call team, with scheduled rota patternsType: Permanent, hybrid roleClose date: Friday 3rd November 2023 (Please note - We may close this job early depending on the volume of applications we receive)Role SummaryHere at Seashell we provide care and education for children and young people (up to 25 years old) with severe, profound and complex learning difficulties and disabilities, sensory impairment and communication disorders and autism.We are recruiting for an exciting new role of IT Service Desk Manager who will be responsible for:· Leading a service desk based on best practice industry standards and service management.· Building and managing a business partnering service desk team who deliver an effective and cohesive customer-centric approach, including facilitating communication within the IT team and with other departments.· Delivering the strategic vision for the service desk, balancing both short-term actions and long-term direction.Key Responsibilities· Lead IT business partnering across Seashell through the development and delivery of Service Level Agreements with key performance indicators· Establish and maintain effective relationships with internal and external stakeholders, such as other teams, departments, suppliers and senior management, fostering a reputation as a trusted and reliable partner.· Build effective relationships with external suppliers and maintenance companies.· Lead and inspire a team of IT support professionals, fostering a positive and collaborative work environment setting clear goals, evaluating team performance, and enabling professional growth.· Ensure compliance with industry standards, regulations, and best practices relevant to IT service desk operations, such as ITIL frameworks or cybersecurity frameworks· Develop and implement quality assurance processes and procedures to ensure efficient and effective service delivery· Participate in IT governance meetings and provide input on service desk strategies, goals, and resource planning.· Support the delivery of Cyber Essentials Plus certification and ISO 27001 certification· Maintain accurate records of IT support activities, including issue tracking, resolutions, and user interactions.· Analyse service desk performance metrics and utilise data-driven insights to identify trends, bottlenecks, and areas for process optimisation.· Proactively assess emerging technologies and industry trends to identify opportunities for service desk process improvements and efficiency gains.Requirements· Degree in an IT related subject or equivalent experience.CompTIA A+ or ITIL MP qualified.· Proficiency in troubleshooting complex IT issues and providing effective solutions.· Knowledge of industry standards and regulations relevant to IT service desk operations.· Proficiency in troubleshooting complex IT issues and providing effective solutions.· Familiarity with Microsoft 365 and Windows OS· Experience in Active Directory administration and support.· Knowledge of mobile device management solutions· Demonstrated experience in managing and leading a service desk team, including coaching and mentoring.For a copy of a full job description, please contact us directly.Our benefitsPension scheme, life assurance, on site gym/fitness classes, employee assistance and wellbeing programmes, access to free counselling, physio support, cycle scheme, free parking and lots more!About Seashell TrustSeashell Trust runs an Outstanding (Ofsted) special School, and a specialist College together with 17 on-site residential homes for children and young people with complex learning disabilities, physical disabilities and multisensory impairments.We provide a caring environment that is safeguarded and committed to promoting learning, respect and independence, as well as dignity for all of our students. As part of our safer recruitment procedure, successful candidates will be required to undergo an enhanced DBS check (no cost) and full references will be taken.We value diversity and are committed to equal opportunities. We are an inclusive employer and welcome all applications.Disabled candidates who meet the minimum criteria on the person specification will be guaranteed an interview. If you require any reasonable adjustments for an interview, please highlight this to our Recruitment Team in advance.This charity is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.Our vision is for the children and young people in our care to be safe, happy and to achieve the best possible outcomes so that they are valued and valuable members of their communities.Job Type: Full-timeSalary: £41,500.00-£45,000.00 per yearBenefits: Company events Company pension Cycle to work scheme Discounted or free food Free fitness classes Free flu jabs Free parking Gym membership Health & wellbeing programme Life insurance On-site gym On-site parking Referral programme Sick pay Store discount Work from homeApplication question(s): Please outline your interest and relevant experience for this position.Work Location: Hybrid remote in Cheadle
Patient Pathway Manager
Calderdale and Huddersfield NHS Foundation Trust, Halifax HX
We are delighted to offer this exciting opportunity for a high calibre individual to join Womens Sevices at Calderdale and Huddersfield NHS Foundation Trust . The role offers an excellent opportunity for a decisive and dynamic individual with line management experience to expand their knowledge and skills. Previous leadership and NHS experience is essential. Applicants must possess excellent communication, collaboration and team working skills. The successful applicant must demonstrate strong organisational skills and be analytical, adaptable and motivated. The creation and maintenance of effective relationships at all levels will be a vital part of this role as you will be responsible for promoting the improvement and quality of administrative practices to support patient care. You will be a motivational team leader for service improvement and work collaboratively with all staff across multiple disciplines to adopt digital change and new ways of working. To co-ordinate and failsafe the patient journey from referral to treatment including long term follow-up within directorate to ensure a timely and effective delivery of patient care. To provide line management, senior support and expert knowledge to the team of directorate secretarial and administration staff. To work with consultants and service lead to improve pathway delivery. To oversee all administrative and clerical processes to enable a high quality, effective, patient focused service to be delivered. The post holder will ensure that standard operating procedures are followed, ensuring achievement of all performance targets. The Manager will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the Operational Manager. The post holder must be familiar with RTT pathways and procedures to enable effective management of our patients and their appointments. We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients’ homes. We also are incredibly proud to have almost 150 volunteers here at CHFT. We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children’s and young people’s services; end of life care and outpatient and diagnostic imaging services. We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza. We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS – yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members – patients, staff and the local community. Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first. DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES of the Postholder : Pathway Management To be the named pathway and failsafe co-ordinator for the directorate ensuring failsafe processes are in place. To proactively manage the administration of patient pathways across speciality services and to resolve appointment queries as escalated by the appointment centre and other service areas within the Trust. Track patients and actively manage patient’s clinical pathway to ensure appointments, investigations, MDT discussions and treatments are conducted in a timely manner consistent with their timed clinical pathway and expected appointment scheduling Support service improvements in relation to the administration and delivery of patient pathways as required. On escalation, liaise with clinical teams to expedite where necessary any interventions which appear to be causing a delay or sit outside expected time scales. To track patients through speciality services, implementing processes to ensure patients are not lost to follow-up by ensuring follow-up appointments are available as necessary via the right channel (i.e. via an order). To use the 18-week referral to treatment (RTT) to manage all outpatient pathways, working in conjunction with the secretarial/administration teams and appointment centre as appropriate To oversee the co-ordination of the patient journey from referral to treatment including long term follow-up within speciality services to ensure a timely and effective delivery of patient care. Provide expert knowledge of 18-Week Referral to Treatment rules (RTT), and use them to support the secretarial and administrative teams in managing all patient journeys To assess the need to contact individual patients and coordinate completion of any outstanding appointments To track new and follow up patients within the service working in conjunction with the appointment centre Provide assurance that clinical correspondence and text reminders are uploaded, received and attended within clinically led timeframes Be responsible for identifying point of handover for patients on multiple clinical pathways and assign to appropriate administrator To demonstrate and understand speciality terminology and the flow through the patient pathways Outpatient Capacity and Management Work with Clinical and Appointment Centre Administration and booking teams to identify capacity and utilisation and ensure timely patient care is delivered. Identify, manage and monitor outpatient scheduling and potential capacity issues. Escalate any appointment capacity issues and/or appointment delays to the Operational Manager Ensure outpatient clinics are marked with consultant annual leave, audit, study leave, liaising with the Operational Manager as appropriate. Act as a point of escalation to the Operational manager, in conjunction with the consultant lead, if any concerns within clinic capacity or patient care are identified Ensure the correct booking of patient appointments, prioritising urgent patients as requested by clinicians. This includes liaising with the appointment centre, ensuring patients who do not attend are followed up appropriately at the direction of the clinician. Monitor and action incomplete outcomes making sure clinics are cashed up within a timely manner. Liaise with the appropriate clinician to action outcomes that are unavailable. Ensure failsafe loop to safeguard patients from being lost to follow-up and to avoid delays to follow-ups - make sure patients at the highest risk of significant, avoidable harm receive follow-up review and/or treatment as scheduled Monitor, escalate and amend pathway appointment bookings accordingly, monitoring against waiting targets throughout. Support the department to deliver across the range of performance indicators including ASI, holding list, RTT, incomplete outcomes, DNAs and cancellations, complaints and incidents. To maintain and be responsible for ensuring data quality on Trust systems Appointment slot issue management - working with the clinical service lead to ensure patients are allocated into the most appropriate clinics Holding list management - work with clinical leads to ensure patient is allocated into the most appropriate clinics following validation Investigate patient DNAs in conjunction with the appointment centre team, communicating the results to the consultants and the operational management team is appropriate Reschedule outpatient clinics as requested and in line with Trust policy Monitor performance indicators using the Trust Knowledge Portal working with clinicians and service leads to improve patient pathways within the service To ensure appointments are in line with the Trust Access Policy inclusive of NICE guidelines highlighting issues in taking corrective action when necessary Undertake investigation of any breaches of targets, and put in place actions to resolve and prevent Line Management Line manage the medical secretaries and administrative staff within the directorate admin team Implement Trust systems for managing individual performance and for resolving poor performance Ensure that annual leave, flexitime and sickness is managed and recorded accurately and that adequate cross cover arrangements are in place for staff in direct line management responsibility To provide day to day supervision and work allocation for all secretarial and admin staff within the directorate. Lead in the recruitment of staff with the appropriate skills to support the needs of the secretarial and admin team Be responsible for continuing personal and professional development of self and staff, undertaking yearly appraisals Monitor and manage admin staff compliance with essential safety training and any other role requirements. To train and guide all administrative staff in relation to the failsafe policies and procedures and escalate areas of concern to the Operational Manager and clinical lead as appropriate Ensure that Standard Operating Procedures are adhered to by all administrative staff within the admin team Deal with queries from GPs, doctors, wards and other service areas over the phone or in person in a calm and polite manner and in accordance with the trust policy General Responsibilities To contribute to the running of an effective and tidy administration space using appropriate administrative systems, taking initiative in establishing office procedures, managing own workload and working unsupervised Has end to end responsibility in the management and approval of all clinic template changes. Excellent communication skills with the ability to build good relationships, manage conflict and have authentic conversations within a challenging environment To communicate with all levels of staff within the Trust, Primary Care, Partnership Trusts and patients to obtain a verify relevant information relating to patient care To be competent and confident in using EPR and other systems in the department To chair and/or actively participate in all appropriate staff meetings and training initiatives To be responsible for timely written and verbal communication with patient's, clinicians, nursing staff and management Awareness of data protection act and freedom of information act and support requests for data as required Ensure that all information distributed to patient's is accurate and up-to-date To deal with complex queries/concerns and support complaint investigations as appropriate, implementing any actions agreed as a result. Liaise with the operational manager for escalation when required. To work closely with clinical, operational and governance colleagues to deal with patient queries, complaints, and/or incidents in relation to pathway management and outpatient services within the directorate. Safeguard against appointment errors incorrect bookings and location errors Escalate any issues that cannot that be directly resolved to the Operational Manager Responsibility for checking the quality of data entered onto the failsafe and filing system, to ensure that all national standards are maintained and reportable To escalate potential breaches in line with the Trust Escalation Policy, immediately to the Operational manager Support senior management team and consultants with capacity and demand modelling within the service Support service improvement pathway redesign across the directorate Manage communications targets e.g. discharge letters and outpatients letters Monitor that all communications to clinical team, primary care, patients and their relatives as well as internal and external organisation are timely and of a high standard Liaise closely with other Patient Pathway Managers in other Trust admin teams to ensure a standardised approach to management of patient pathways Act as the point of escalation for the secretarial and administration team and associated posts on issues and queries relating to the patient pathway This job description is an outline only and is not definitive or restrictive in any way. It will be regularly reviewed and may be amended in the light of changing circumstances following consultation with the post holder.
B2B Marketing Manager
Michael Page, Oxfordshire
Manage the company's website and digital channels, ensuring engaging and informative content.Develop and implement B2B print and digital marketing campaigns to generate and qualify leads.Create graphics, edit photos, and design various marketing materials such as advertisements and presentations.Produce and edit short videos for online use and sales purposes.Plan and schedule content to engage customers on social media and the company website's blog/news section.Collaborate with internal departments to establish campaign objectives and identify solutions to challenges.Research target audiences and propose new promotional strategies, including organizing exhibitions and trade shows.Driven and detail-oriented individual with a strong focus on achieving goals.Creative thinker with innovative ideas for marketing strategies.Excellent written communication skills with a knack for copywriting.Proficient in graphic design, with a portfolio showcasing previous work.Basic video editing skills and familiarity with filming/photography preferred.Experience or degree in marketing, preferably in a B2B environment.Proficiency in using tools like MailChimp, Salesforce, and social media scheduling software.Strong organizational and time management skills.Ability to collaborate effectively with internal teams and external agencies.Willingness to adapt and learn new skills, with a proactive attitude towards professional development.
Group Reporting Manager
Michael Page, London
Oversee and lead the group reporting processCollaborate with various teams to ensure accurate financial reportingSupport the Accounting & Finance team in all related tasksManage statutory accounts and statutory reporting for group Lead the audit process and acting as a main point of contact for external auditors Adhere to all legal and company accounting and financial guidelinesPrepare financial statements and reports for internal and external useLead on all technical accounting Multi-currency multi-national group consolidationsACA/ACCA/CIMA qualified or overseas equivalent Strong knowledge of UK GAAP and accounting standards Have experience in audit and external reporting A solid understanding of financial and accounting principlesStrong numerical skills and attention to detailExcellent command over data analysis and forecastingProficiency in financial software and databasesStrong communication and team collaboration skills
Group Reporting Manager
Michael Page, Coventry
Preparation of direct cashflow analysis for key business making decisions, including actuals and forecasts weekly, monthly, annually as required.Consolidation and production of key internal reports including CFO report for review by senior management.Assist with the maintenance of ERP system, ensuring appropriate use (reviewing account code usage, analysis of various codes, report usage consistency), opening ledgers, liaison with IT.Assist with the maintenance of the forecast consolidation system.Regular monitoring and review of local GAAP - shared responsibility to ensure reporting remains compliant.Assist with the production of the annual report and accounts, liaising with internal & external parties as required to ensure completed on time and accurately.Provide technical accounting support to the Group's management accounting teams as required.Ad hoc projects including financial analysis to support business decisions.ACA/ACCA/ICAS qualifiedExperience of working within a group finance function for a large company OR, senior reporting role for a corporate playerUse of Oracle, SAP or other large ERP systemStrong practical knowledge of IFRS and UK GAAP preferably gained from audit experienceStrong networking and team working ability across all levels of the organisationExcellent analytical and problem-solving skills, with meticulous attention to detailAbility to thrive in a fast-paced and dynamic environment, adapting to changing priorities and tight deadlinesExceptional communication and interpersonal skills, with the ability to collaborate effectively across teams
Transport Operations Manager
Michael Page, Kent
Based in North Kent the role will report into the Directors and will be responsible for the operational leadership of the onsite and remote transport team. Key responsibilities will include:Oversee day-to-day transport operations to ensure efficiency and cost-effectiveness.Manage and coordinate the transport team and drivers, promoting a positive work environment.Implement and monitor transport operational standards and safety regulations.Liaise with clients to understand and meet their transport needs.Foster strong relationships with key stakeholders, both internal and external.Identify opportunities for operational improvements and implement necessary changes.Manage and report on transport budgets and expenditures.Ensure compliance with transport laws and regulations.The successful Transport Operations Manager will be required to demonstrate the following experience:A CPC qualification.Proven experience in a transport management role within a fast paced sector.An ability to plan and execute complex logistics customer requests.Strong leadership and team management skills.Excellent problem-solving and decision-making abilities.Proficiency in logistics software and transport management systems.A sound understanding of transport laws and regulations.Excellent communication and interpersonal skills.
Communication Manager
Michael Page, London
You will be delivering the PR and media strategy to reach core audiences. You will create relationships with journalists in target media.You will manage external suppliers to ensure that it all runs smoothly. You will manage the risk and crisis communication and work closely with the crisis communications team.You will create and deliver the communication plan ahead of time.You will collate case studies to share across all social media channels with taking into consideration GDPRExperience of working in delivering PR and media activities. Have knowledge of leading communication plans.You have excellent writing skills to do copy writing. You have had experience in project managment. You have experience of working in the charity space.