Overview of salaries statistics of the profession "Customer Communications Manager in UK"

Managing customer accounts and ensuring high levels of customer satisfaction.Regularly updating and maintaining customer records.Addressing customer queries and resolving issues in a timely and professional manner.Collaborating with the team to achieve targets and objectives.Providing regular reports on account status to the management.Contributing to the development of strategies and customer retentions.Participating in team meetings and training to stay updated on the latest industry trends and best practices.A successful Customer Account Manager should haveProven experience in account management or sales within the financial services industry.Excellent communication and interpersonal skills.Strong organisational skills with an ability to manage multiple accounts.Proficiency in CRM software.A customer-focused approach with a commitment to providing exceptional customer service.

The appointed IT Asset Manager will be responsible for the following but, not limited to:Governance and Oversight: Oversee the governance of IT Asset Management (ITAM) tools, ensuring effective monitoring and reporting of IT assets within the organisation.Database Management: Manage databases containing crucial information such as licenses, service agreements, and warranties for both software and hardware assets, ensuring accuracy and compliance.Compliance Assurance: Ensure compliance with vendor contracts by meticulously planning, monitoring, and coordinating with hardware assets and software licenses.Procurement Strategy: Develop and implement procurement strategies across the organisation to optimise technology spend and resource allocation.Asset Identification and Enhancement: Define and refine schemes for identifying hardware and software-related assets, including versioning and dependencies, within asset management tools and the CMDB. Continuously enhance the CMDB throughout its lifecycle to maintain accuracy and relevance of content.Operational and Strategic Management: Lead daily and long-term operational and strategic management of hardware and software assets, ensuring efficient utilisation and alignment with organisational objectives.Reporting and Analysis: Provide timely KPI/metric information and standardised reporting as scheduled, along with ad hoc reporting as requested by management. Conduct trend analyses to inform decision-making processes.Project Support: Participate in various projects, offering asset management support and expertise to ensure successful project outcomes.Inventory Management: Manage inventory of Configuration Items (CIs) and assets, including dependencies and attributes, ensuring accurate recording of modifications, withdrawals, and additions.Lifecycle Management: Oversee the lifecycle management of hardware and software models in the CMDB, from introduction to retirement, ensuring proper documentation and adherence to processes.Compliance and Audit: Generate and disseminate various reports, including compliance reports on current assets and CIs. Conduct verification and audit of CMDB content to ensure accuracy and compliance.License Compliance: Manage activities related to license compliance audits, ensuring effective response to customer requests and maintaining compliance with licensing agreements.Process Improvement: Drive process efficiency by implementing key performance indicators (KPIs) and suggesting continuous improvements to asset management processes.Process Design and Execution: Design, execute, and enhance processes pertaining to software and hardware asset management, ensuring alignment with organisational objectives.Documentation and Governance: Establish and maintain comprehensive documentation of procedures, processes, and reports related to asset and configuration management. Develop and execute governance and strategic asset management functions.Collaboration and Communication: Collaborate with infrastructure teams to identify trends in asset performance and optimise resource utilisation. Maintain open communication channels with stakeholders and teams.Incorporation of Best Practices: Conduct research on industry best practices and incorporate them into organisational asset management practices to ensure alignment with industry standards.Maintenance Database: Establish and maintain a hardware and software maintenance database to track maintenance activities and schedules effectively, ensuring proper maintenance and upkeep of assets.A successful IT Asset Manager should have:Demonstrated expertise in both IT software and hardware, complemented by over five years of dedicated experience in IT asset analysis. Extensive proficiency with Configuration Management Database (CMDB) operations, boasting over five years of hands-on involvement in aligning CMDB functionalities with specific business services. A track record of over five years in utilising IT Service Management (ITSM) tools for effective asset management, showcasing adeptness in optimising asset-related processes. Proven capability and history of successfully executing strategic asset management protocols, underscoring an ability to drive asset management initiatives to fruition. Robust understanding of IT Service Management (ITSM) procedures, coupled with practical experience in employing Discovery tools, highlighting a comprehensive grasp of asset discovery methodologies.Self-reliant with a strong aptitude for independently carrying out assigned tasks with minimal supervision, demonstrating autonomy and initiative in task execution.Exceptional multitasking abilities, adept at seamlessly managing multiple tasks simultaneously without compromising accuracy or efficiency.Outstanding communication and interpersonal skills, facilitating effective collaboration and interaction across various stakeholders and teams.

The Worker duties includes:• Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback• Develops and implements policies and procedures to deal effectively with customer requirements and complaints;• co-ordinates and controls the work of those within shop;• discusses customer responses with other colleagues with a view to improving the product or service provided;• plans and co-ordinates the operations of help and advisory services to provide support for customers and users;• Develop goals and report progress to the owners;• Improving customer service experience, create engaged customers and facilitate organic growth;• Taking ownership of customers issues and following problems through to resolution;• Setting a clear mission and deploying strategies focused towards that mission;• Keep accurate records and document customer service actions and discussions;• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment;• Keep ahead of industry’s developments and apply best practices to areas of improvement;• Control resources and utilise assets to achieve qualitative and quantitative targets;• Maintain an orderly workflow according to priorities;• Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill;• Issue refunds or compensation to customers;• keep accurate records of discussions or correspondence with customers• Analyse statistics or other data to determine the level of customer service your organisation is providing;• Produce written information for customers, often involving the use of computer packages and software;• Write reports and analyse the customer service that organisation provides;• Develop feedback or complaints procedures for customers to use;• Make sure that the needs of customers are being met or exceeded;• Finding ways to measure customer satisfaction and improve services.Key Skills involves:• Proven working experience as a Customer Service Manager;• Experience in providing customer service support.• Excellent knowledge of management methods and techniques;• Strong leadership skills to work with people within the organisation with different skills;• Proficiency in English and other languages;• Working knowledge of customer service software, databases and tools;• Awareness of industry’s latest technology trends and applications;• Ability to think strategically and to lead;• Strong client-facing and communication skills;• Advanced troubleshooting and multi-tasking skills;• Customer service orientation;• Managing a team of customer service staff;• Handling face-to-face enquiries from customers;• Dealing with customers who are upset or angry may be stressful;• Communication and Excellent IT skills;• Creative thinking, to be able to come up with new ideas to improve customer service standards.Qualification and Experience• Previous experience of working with customers, such as in a shop, call centre or dry cleaning shops may give advantage for the prospective employee.•• There is no formal educational qualification is required. English language proficiency must require along with good personal presentation, especially when face-to-face with customers. The prospective employee will probably work from a single location but may spend time visiting customers. Usually, these will be local so within a day but occasionally long-distance travel may be necessary, which could involve overnight stays.

Receiving pre-qualified referrals from customers in financial difficulties who are interested in a debt solution.Complete a comprehensive assessment of each customer's circumstances, including their personal details, potential vulnerabilities, debt level, asset position, affordability, and reason for financial difficulty.Provide advice based on the customer's circumstances, detailing the debt solutions available, and make an informed recommendation.Draft paperwork with accuracy and attention to detailConvene and conduct meeting of creditors.Liaise with creditors over votes or to discuss modifications to arrangements.Provide support throughout the customer journey, ending with them entering into an arrangement.Be responsible for your individual KPIs, ensuring your portfolio of customers is well maintained and continually updated. You will be accountable for the management of all customers referred directly to you, using a variety of communication platforms which allow you to engage with clients in a variety of ways. Able to provide customers with accurate information surrounding the debt solutions available to them based on their individual needs, offer best advice regarding their financial difficulties, and ensure they're fully informed when they make a decision. You will take responsibility for your individual KPIs, which will focus on customer outcomes and customer satisfaction.Able to deal with customers confidently via telephonePositive, driven, and motivated individual who thrives in a fast-paced environmentConfident with customer onboardingProficient in account management A proven track record of achieving KPIsProfessional, influential, and dynamic, with a strong can-do attitudeExceptional communication skills, both verbal and writtenAbility to engage with customers sincerely and empathetically Excellent negotiation and objection handling skillsExcellent time management, planning, and organisational skillsCapable of working independently and as part of a teamPassionate for personal developmentAble to adherence to regulatory frameworks and call quality expectationsKPI focusedIT proficient (Word, Excel, CRM systems)

This role is to support the Service Manager in the delivery of a range of section services. This will involve delivering against cancer targets in a range of service areas. This will involve ensuring the provision of a high quality medical secretarial service to patients and a group of consultants and clinical teams within the department. The day-to-day services will be managed in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The post holder will be responsible for the management of a team or teams(s) of staff including service delivery personnel, medical secretaries and other groups of staff. The post holder may also offer a high level of support administration and organisation to a group of consultants or registrars where needed and within resource limitations. The Assistant Service Manager will work with the Service Managers, Assistant Service Managers, Cancer Pathway Trackers, Lead Clinicians and CNSs to ensure that clinical information recorded to the highest quality and validity. To organise and monitor training for the team as required to ensure the relevant data metrics reported are complete. To do this they will become familiar with all cancer data collection systems across the Trust and will lead the development of robust information systems to support Cancer data tracking. The duties and responsibilities listed below are representative of the Assistant Service Manager role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative or managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the service. Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark. We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities. We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs. Support the Service Manager in managing various sections of service, e.g., out-patients or bookings. This will require working autonomously to understand and drive operating targets, budget controls, and relevant HR management. Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service that may be performance related. Problem-solve all day-to-day management issues organising and reallocating work where situations change due to variations to the work load and staffing availability. Exercise delegated authority on behalf of the consultants and clinical leads to resolve day-to-day management issues within the service. Manage the analysis of data so consultants and registrars have access to timely and accurate information on all key performance indicators. Plan and organise the medical secretary service within the department, setting the goals of the secretarial service in order to fit in with the demands of the consultants’ timetables. Policy Development and System Management Develop and write policies and procedures within own work area. Manage the implementation and overall management of office systems, control processes and risk management arrangements to ensure effective delivery of service. Responsible for the design and implementation of audits in collaboration with Heads of Service. To investigate complaints, as delegated by the Service Delivery Manager, in line with Trust Policy. This may involve handling sensitive interpersonal situation. To contribute to the modernisation of patient services delivered by the medical secretaries service Sit on departmental working groups to contribute to future strategies and development Financial Management Authorised signatory. Manage and monitor performance of the administrative support to ensure that the service meets its financial and operating targets. Manage a delegated no-pay budget within the service ensuring that expenditure is within agreed limits and that the Clinical Lead/consultants remains informed of related issues. This would include signatory responsibility for requisition and authorising signature for ordering, up to the amount of £500. Staff Management Day-to-day managerial responsibility for all administration and secretarial staff within the medical secretarial service or others as agreed. Set objectives and review performance of service staff, identifying individual training and development needs and promote continued personal and professional development. Manage annual leave, sickness, disciplinary and performance issues in line with Trust policies and the effective delivery of service. Ensure all staff comply with relevant Trust policies and standing financial instructions. Recruit and induct A&C staff in line with Trust policies and procedures. Anticipate staff shortages and problem areas and take action to minimise the impact of these on service delivery. Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the service. Ensure that all staff adhere to the appropriate legislation when dealing with patient material and that suitable filing & booking systems are effectively managed. Support the monitoring of compliance with internal and external governance and best practice requirements with the medical secretarial services. PA/ Secretarial Responsibilities Monitor clinical secretarial correspondence to set and maintain appropriate quality standards. Arrange, plan and take comprehensive and accurate minutes at meetings. Support consultants by preparing PowerPoint presentations and preparation of research articles. Produce high quality medical secretary support of consultants and clinical teams when required. When appropriate, type clinical letters which may include those of a distressing or emotional nature as well or other relevant correspondence and documents required. Communication Effectively communicate with a multi-disciplinary group of people, demonstrating interpersonal skills when dealing with all levels of staff across the Trust, using persuasion, tact and reassurance where necessary. Liaise with other departments and members of the Trust to ensure the smooth running of the office and to assisting the functioning of the team. Influence, motivate and involve individuals and teams within the service to achieve necessary performance targets. Deal with telephone calls related to the service, ensuring that customers are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently. Handle confidential patient information and material in a sensitive and discrete fashion, in compliance with Trust policy and procedure.

Who we areConnex One is a world leading Technological company, with a leading Customer Engagement Platform which enables our clients to provide interactive sales support and customer service to their consumers on a channel of their choice. Rated one of the top 15 fastest growing tech companies in the UK, outside of London.Established in 2013 Connex One is now present in 6 continents with a team of over 300 based in our Manchester, Durban, Kenya, Nigeria, Miami and Australian offices. You will be based in our newly renovated office in Spinningfields, Manchester, with everything you need on our doorstep.We are currently recruiting for a number of Project Managers and would love to hear from any enthusiastic individuals who want to further their career within a well-established and fast paced business.Job OverviewTo ensure timely delivery of Connex One software products and modules in accordance with customer contractual requirements in a fast paced and innovative environment Project Manager Continuous and direct contact with new and existing clients Regular updates and meetings with internal stakeholders Reports to Global Head of Project ManagementMain ResponsibilitiesProject Management Managing small to medium sized projects Analyse and document initial scope of project via Statement of Work Assign owners and responsibilities across tasks Highlight risks & assumptions throughout the project Define clear project objectives with clients and colleagues Ensure key success criteria is detailed for each client rollout Compile project plan tasks and dates Monitor and ensure efficient, timely project delivery to a high standardInternal Drive & Communication Strong communication is key to this role Ensure all relevant risks and issues are communicated correctly against PMO process Excellent organisation and maintenance of project documentation Internal reporting and updates on customer progress Supporting colleagues with ad hoc requestsClient Support & Communication All project deliverables must meet customer expectations Communicate project plans and documentation to all relevant parties Build and maintain strong working relationships with clients Supporting clients with ad hoc requests Effective prioritisation and meeting deadlines Proactive, customer focused attitudeCompetencies and Qualifications Preferably degree level Excellent communication skills are essential Outstanding organisational and prioritisation skills Experience working to Prince2 / Agile methodologies and project management principles Proactive, can-do attitude in a lively team environment Knowledge of Trello and Zendesk is advantageousAttributes Wants to develop their role and responsibilities as the business grows Our staff are office based and will have to plan and priorities their time to be efficient We have a premium product that requires us to constantly seek to understand our prospects' businesses and demonstrate how we can increase their profits Change and working at pace are things we pride ourselves on We're an ambitious business with bold plans and our people are at the centre of them. We encourage all our people to have live development plans and want them to invest in their growRemuneration and Benefits 26 days to start (plus UK public holidays) Employer Pension Contribution Positive working environment in contemporary offices centrally located in Manchester Family friendly policies Can-do culture and rapid growth Promotion of professional developmentJob Types: Permanent, Full-timeSalary: £23,000.00-£25,000.00 per yearSchedule: 8 hour shift Monday to FridayAbility to commute/relocate: Manchester: reliably commute or plan to relocate before starting work (required)Application question(s): Will you now or in the future require sponsorship for employment visa status?Experience: Project Management: 1 year (preferred)Work authorisation: United Kingdom (required)Work Location: In person

Job Title: Customer Service Administrator Location: Manchester, M3 4EA Salary: £21,255 Contract Type: Fixed Term Contract, 6 months Hours: Full time, Monday to Friday About Us The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people. Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey. Role Summary To provide a confidential reception service for contract holders, staff, clients, therapists, mediators, trainers and potential new contract holders or clients, either by phone, email, or in person. Main Duties and Responsibilities Answer incoming calls professionally, welcoming callers to the service and providing information and updates. Follow guidelines to ensure all calls are answered in a concise and confidential manner, supporting first call resolution. Triage referrals in line with clinical decision tree and client specific requirements. Contact employees to book appointments in line with set Booking Rules Provide confirmation correspondence and telephone updates to clients and employees on case progression. Actively chase older cases providing proactive updates to clients. When difficulties are encountered proactively update referring managers with solutions. Correctly log all activities and notes within the case management system ensuring it is up to date at all times. Proactively manage outside of KPI cases ensuring the next case steps are fast tracked, the customer is fully updated and the age of the case is minimised. Manage complaints in line with Optima Health's complaint handling process. Actively contribute to team meetings and briefings Experience, skills and knowledge required for the role Previous Administration experience Highly motivated individual, willing to coordinate tasks with a close-knit team while also being able to work independently when needed. Able to take the initiative and prioritise workload. Excellent communication and problem-solving skills. Have a ‘can do' attitude. IT literacy: Able to confidently use MS Word, Excel and Outlook. What Can We Offer You? Excellent training and development opportunities 25 days annual leave + Bank Holidays Employee discounts with big brands through Perkbox Eye care test vouchers Flu vaccination Buy and sell holiday scheme Share save scheme Fantastic pension scheme Life assurance Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.

You will like Administering service/maintenance from London office with hybrid #WFH for this respected global engineering firm with expertise in sustainable energy decarbonization and building performance. They are an employer of choice, and this is a great opportunity to join people on their mission to create a better tomorrow. You will like The Customer Service Coordinator job itself where you will arrange the Service Engineers' time and co-ordinate maintenance visits and call-outs, whilst dealing with associated administration and maintaining good client relations and level of service. More specifically: Checking of engineer’s timesheets on Focal Point for accuracy. Acceptance of contract information from Sales and Operations and inputting as required. To handle all breakdown calls and assist the Regional Manager/ Operations Manager with scheduling. Arrange Service Engineer's diaries. Processing of reports after they have been read for technical accuracy and sending any quotations with the report. Invoicing of routine maintenance/works in a timely fashion. Ensure the renewal database is kept up to date. Order equipment & Office consumables as required. Provide Sales\Secretarial support where required to Management Organise hotel and meeting room bookings. Use client service management systems. Checking of expense claims for accuracy. Debt Chasing & Assist with cash collection from aged debts You will have To be successful as Customer Service Coordinator, you will be an experienced customer service professional ideally from a helpdesk background with a flexible approach to work. Plus a healthy mix of the following: Excellent communication skills. Ability to work under pressure. Good in a busy service environment. “Front line” telephone experience with customers. Handling customer expectations. Good IT skills: Use of Excel & Outlook, ideally Focalpoint & Dimensions or equivalent You will get As Customer Service Coordinator, you will enjoy a competitive salary of £30K-£33K + Package 25+ days leave (rising) 7.5% pension scheme (rising) Company bonus & incentives Competitive sick pay Private healthcare EV Salary sacrifice Cycle to work scheme to £2K Retail discounts You can apply To Customer Service Coordinator by pushing the button on this job posting (recommended), or by sending CV in confidence to [email protected].

The Technical Support Manager plays a critical role in ensuring the highest level of technical support for our customers. As Technical Support Manager, you will be responsible for resolving complex technical issues, providing guidance to customers and collaborating with development and product teams to enhance our products and services. Key Responsibilities: Investigate and resolve highly complex technical issues incoming from customers. Utilise your in-depth technical knowledge and problem-solving skills to diagnose and resolve problems efficiently. Where development support is required ensure all troubleshooting information is recorded and relayed accurately. Provide exceptional customer service by responding to inquiries, resolving issues, and managing customer expectations. Ensure that customers receive timely updates on the status of their escalated cases. Create and maintain detailed documentation of troubleshooting steps, solutions, and best practices. Share knowledge within the team and contribute to the knowledge base for future reference. Collaborate with implementation teams to manage and prioritise escalations for inflight projects. Work with all teams to ensure escalations are resolved within defined SLAs. Stay up-to-date with the latest product developments and features. Act as a subject matter expert for specific products or areas of expertise. Work closely with other departments, including Engineering and Product Development, to provide input on product improvements and bug resolutions. Act as a liaison between customers and the development team on critical issues Provide guidance and mentorship to junior and temporary support engineers. Assist in training new team members and helping them develop their technical skills. Use Analytical skills to investigate logs to help and aid in your troubleshooting (Microsoft Event Viewer/Chrome/Edge Developer Mode) Generate reports on escalated cases, issue trends, and resolutions. Provide regular status updates to management and contribute to data-driven decisions. Maintain and update the ITSM portal, testing and implementing new ITSM features Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., CompTIA A+, MCSE, AWS) are a plus. Proven experience as a 2nd or 3rd line technical support engineer, demonstrating a deep understanding of troubleshooting methodologies. Strong expertise in supporting cloud based (Mainly AWS) products with an understand of Single Sign on being a distinct advantage. Powerful communication skills, both written and verbal. Ability to explain complex technical concepts to non-technical customers. Strong problem-solving and troubleshooting skills and the ability to work well under pressure. A customer-focused mindset and a commitment to delivering exceptional customer service. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Flexibility to work on a rotating shift schedule if required. What We Offer A hybrid flexible working model – our team are in the office 3 days per week with 2 days working remote Supportive team culture that values personal development Opportunity to learn and grow in a dynamic, fast paced environment Share options Enhanced Pension plan Health Cash Plan Enhanced Parental Leave 25 days holiday, rising with length of service EV Scheme Cycle to Work Scheme Free breakfast every day when in the office Free office fitness and mindfulness classes 24/7 mental health support and company-paid counselling Monthly company events and parties

Location: Stafford Fulfilment Centre with occasional travel to the support office in Handforth (Cheshire) At Pets at Home, we are dedicated to transforming pet care through our next-generation holistic pet care service. Our goal is to provide a fully personalised customer experience that seamlessly integrates pet care across our stores, multi-channel platforms, and veterinary services. We are backed by unprecedented investment, and a key part of this investment is our new purpose-built distribution centre in Stafford. Position Overview: We are seeking an experienced IT Service & Delivery Manager with a focus on Logistics & Distribution to join our team. This role will be based at our Stafford Fulfilment Centre, with occasional travel to our support office in Handforth. As the IT Service Delivery Manager, you will be the primary point of contact for the Logistics and Distribution function within the Retail department. Key Responsibilities Service Relationship: Manage relationships with 3rd party IT partners, including contract management, renewals, service reviews, and service improvement plans. Monitor and manage performance against KPIs set by the IT service and operations team, liaising with the business unit as needed. Lead the onsite IT service team (1 direct / 8 indirect), ensuring the highest levels of customer service. Act as the primary point of contact for IT service incidents. Drive continuous improvement in service quality, balancing change impact and developing strategies to minimise disruptions. Collaborate with IT and business teams to identify and prioritize key service challenges. Business Partnering: Support the Technology Business Partner in developing technology strategy, solution discovery, risk management, and relationship management. Embed within the Logistics and Distribution management team, serving as a trusted technology advisor and communicator. Articulate business area strategy to IT teams to ensure the delivery of high-quality solutions and services. Represent IT capacity to ensure clear service expectations within the business area. Project Delivery: Collaborate with delivery teams on project activities. Work closely with the business analysis team to articulate, prioritise, and understand project requests. Mitigate change delivery risks, including quality assurance and business risk assessment for go-live. Provide guidance and oversight to change teams delivering for the business area. Skills / Competencies Required Extensive experience in service management, partner management, people management, and project delivery. Familiarity with warehouse and logistics management systems. Experience in managing technology service delivery in a complex business environment. Customer-oriented with a focus on outcomes. Business experience within the Logistics and Distribution area, preferably in a service management or project/portfolio management role. Strong understanding of technology and its application to warehousing, logistics, and distribution. Excellent communication skills with the ability to articulate strategies, visions, and desired outcomes. Ability to engage and influence key stakeholders. Qualifications ITILv4 certification is preferred. Join Pets at Home and be part of our exciting journey to transform pet care. Apply now to contribute your expertise to our innovative and customer-focused team. Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours we want to hear from you! Note: Only shortlisted candidates will be contacted for further steps in the selection process.

Location: Handforth (Cheshire )Offices, UK (Occasional travel to Vets sites across the UK) Pets at Home is on a mission to transform pet care by creating a fully personalised customer experience that integrates pet care across our stores, multi-channels, and veterinary services. With unprecedented investment and a commitment to innovation, we are looking for an IT Service Delivery Manager to join our team and play a crucial role in this transformation. Key Responsibilities Service Relationship: Act as the primary point of contact for our Vets for Pets function, ensuring high levels of customer service and cost-effectiveness in IT service management and operations. Manage relationships with 3rd party IT partners, overseeing contracts, renewals, service reviews, and service improvement plans. Monitor and manage KPIs produced by the IT service and operations team, maintaining consistent performance levels. Collaborate with other IT Service Managers to drive Service Improvement Plans. Serve as a key conduit for incident resolution and prioritize continuous service improvement. Collaborate with IT and business teams to address key service challenges and prioritize improvements. Potential for on-call duty as an escalation point within our senior IT Service Operation team. Business Partnering: Support our Technology Business Partner in developing technology strategy, solution discovery, risk management, and relationship management. Embed within the Vets for Pets management team as a trusted technology advisor. Translate business area strategy into clear requirements for IT teams to deliver high-quality solutions and services. Represent IT capacity to ensure understanding of service expectations within the business area. Project Delivery: Support project activity within the delivery teams. Collaborate with the business analysis team to articulate, prioritise, and understand project requests. Mitigate change delivery risks, including quality assurance and business risk assessment for go-live. Provide guidance and oversight to change teams delivering for the business area. Skills / Competencies Required Extensive experience in service management, partner management, people management, and project delivery. Ideally, experience in a clinical environment. Proficiency in managing technology service delivery within a complex business operating environment. Customer-oriented approach with a focus on outcomes. Proven experience in IT Service Management with business relationship or project/portfolio management experience. Thorough understanding of technology and its application to business challenges. Strong communication skills with the ability to articulate strategies, visions, and desired outcomes. Ability to engage and influence key stakeholders. Qualifications Ideally ITIL V4 qualified Join our team at Pets at Home and be part of our exciting journey to revolutionise pet care. Your expertise in IT service delivery and management will play a pivotal role in achieving our mission. Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours we want to hear from you! Apply today and help us shape the future of pet care.

The role As a Service Desk Manager in our Managed Services department, you will be responsible for leading a close-knit team of multi and highly skilled engineers who support a range of technologies across our SMB customer base. Working from our Manchester office, you will be responsible for supporting and managing our customer base from our operations centre, well as managing the engineers within the team at a range of different experience levels. What will I be doing? Understand, maintain, and deliver relevant training regarding current service desk procedures Ensure engineers have regular 121 sessions, training and development Hold daily, structured squad stand ups Plan & manage squad resource working with peers and Service Operations Manager Work closely with the Group Leader around all aspects of the continuous service improvement plan, contributing where required Working closely with peers to discuss improvements and opportunities for automation Carry out service transition and change implementation Be a point of technical and functional escalation for our customer base Help customers drive further product usage and feed opportunities into Customer Success Team Work with ANS Professional Services to ensure a smooth transition from project to service & BAU Take ownership of respective Squads overall performance against SLA, KPI & NPS for our customer base and drive continuous service improvements What will I bring to the role? Experience supporting systems on a 3rd line basis Strong organisational skills Excellent communication skills Knowledge of ITL Process Why work for ANS? At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance. We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages. What’s in it for you? With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace. Company benefits As standard: 25 days’ holiday, plus you can buy up to 5 more days A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days! Private health insurance Pension contribution match and 4 x life assurance Flexible working and work from anywhere for up to 30 days per year (some exceptions) Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay Company social events – get ready for a jam-packed calendar Electric car scheme 12 days of personal growth development time ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.

Job Title: Project Support ManagerLocation: Park House, Manchester, M8 5RBTrust Location: Greater Manchester Mental Health NHS Foundation TrustWould you like to be a part of a team that works well together, always there to help each other? If you answered yes, Greater Manchester Mental Health NHS Foundation Trust is the place for you.About the TrustGMMH head office is based at Prestwich, Manchester and it is easily accessible via both car and public transport. There is onsite parking and additional visitor car parking (fees will apply). It has an onsite restaurant where staff are eligible for a discount. There is also a cafà where drinks and light snacks are available.What you’ll be responsible for:· Providing administrative and project support to the overall delivery of the North View Development and assisting in co-ordinating a broad range of project related activities.· Maintain high standards of performance and behaviour and a culture of openness, transparency, responsiveness, efficiency and customer-focused service.· Ensure training and development needs are identified and up-to-date and appraisal and personal development reviews are maintained in line with Trust policy.· Participate in relevant policies and procedures review, at least, an annual basis or earlier if required.· Deputise for theProject Team as appropriate.· Support all aspects of project and programme management, including updating and maintenance of project plans and other documentation for approval through the programme governance.· Assist in the capacity of Commissioner to support new developments and refurbishments.You’ll learn the following whilst working at the trust:1. An in depth understanding of the roles and responsibilities involved in working within the NHS2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisationYou’ll have the following skills/experience:· Excellent communication skills- both verbal and written· Microsoft office skills- Outlook, Word, and Excel· Ability to meet deadlines and work under pressure· Previous NHS experience· Administration/Secretarial experience with supervisory experience predominately within the NHS· Educated to Degree or equivalent experience in a relevant area· Evidence of continuing professional development· Prince 2 – Project Management or similar (desirable)This role may require you to show evidence of education at degree level or at least 2 years relevant experience.Depending on the Trust, you may require variable additional certification and skills.As a member of NHS Professionals, you have fantastic benefits:· Competitive pay rates- work this week, get paid next week· Essential support when you need it- 24/7 365 days- call us anytime· Multi locational- work across neighbouring Trusts· Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone· Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements· Training and development opportunities- Keep up with the essentials and more· Build holiday allowance for every shift you work- your work life balance is important to us· Stakeholder pension scheme available- a flexible future for you and yoursWho are NHS Professionals?We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.Apply TodayBy joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.DisclaimerPlease note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.NHS Professionals manage your data, please see our Privacy Notice on our website.Job Types: Temporary contract, Full-timeSalary: £14.53 per hourBenefits: Company pensionSchedule: Monday to FridayApplication question(s): Do you have previous NHS experience?Work Location: In personReference ID: 67403

 Analyst (Multiple Positions) – Customer Policy and ProtectionThe deadline for applications is Monday, 29th April 2024, 12pm (to be received not later than 12 pm). The CRU is now seeking high achieving individuals to join the Customer Protection and Policy Division and play their role in the future of the Ireland's retail energy market. This is an exciting area to work in as the CRU develops and implements new policy to ensure that retail markets evolve in line with new technologies, that they support decarbonisation of our energy system while protecting the interests of customers.If you want to be part of a progressive and dynamic organisation, driving change and protecting the public interest in key areas of the Irish economy and society, we are the organisation for you.As an Analyst, the CRU will provide you with ongoing support and training and there will be ample opportunity for professional development allowing you to maximise your potential in shaping and implementing complex customer protection and regulatory policy.We are seeking candidates with experience in energy markets, climate change, sustainability, public policy, utilities and other relevant fields to fill posts in the areas outlined below.Role DescriptionAnalysts will be placed in teams in the Consumer Policy and Protection Division that are focussed on the future of retail energy markets and, active customers (those who wish to produce, consume and engage in the electricity market):Retail Markets: play a central role in regulating the Irish retail energy markets within which several suppliers operate, served by network operators. The team's focus is on ensuring that it develops retail energy policy in the best interests and protection, of consumers whilst taking account of Irish/EU Legislation and government policies, to support and empower consumers.Active Customers and Smart Metering: with new legislative requirements and advances in technology, retail energy markets are rapidly evolving. The team is focussed on developing new regulatory frameworks to support active customers and energy communities. Our work includes the implementation of the Clean Energy Package and supporting the decarbonisation of the electricity market.Reporting to a Manager, the successful candidates will be involved in varied roles working to tight deadlines in a dynamic environment.CRU Analyst roles typically include activities such as:• Preparing CRU consultation, decision papers, reports and making related presentations both internally and externally;• Working as a member of a team and on specific cross functional project teams as required;• Engaging with internal and external stakeholders in a constructive manner in order to further CRU objectives;• Engaging with NI, GB or EU counterparts on all-island or EU policy, markets or industry developments;• Developing knowledge and understanding of the Irish and international energy sectors, using that knowledge to feed into all areas of their work and essentially, the development of expertise in relation to retail markets;• Maintaining an awareness of policy developments and best practice within the energy industry and related industries both in Ireland and internationally;• Researching policy issues and identification of data / trends, using this to suggest policy courses of action for the CRU;• Analysing spreadsheets of energy and financial modelling;• Carrying out such other functions as may be required from time to time to fulfil the business objectives of the CRU and as appropriate to the grade. The above list is not exhaustive. While the successful candidate will be assigned to a particular team within the CRU, they will also be expected to contribute to the work of the wider Division/CRU as requirements dictate.The CandidateEssential Criteria:Candidates must have on or before the closing date for applications the following: 1. An NFQ Level 8 or higher qualification in economics, climate change, sustainability, law, engineering, science, business or other relevant discipline. 2. A minimum of 1 years' relevant experience working within an energy, safety, water, process industry, public policy, business/marketing or other related sector.   Desirable Criteria:1. Knowledge/experience of existing and developing policy frameworks in the regulated energy sectors.2. Familiarity with the national/EU legal framework under which the CRU operates, including the Climate Action Plan and the Clean Energy Package.3. Experience working in a sector-specific regulator or other governmental organisation.Core Competencies (Appendix A)• CRU/Specialist Knowledge• Interpersonal and Communication Skills• Analytical Skills• Team Working• Delivery of ResultApplication Process• Please note, the CRU have engaged Cpl as a data processor to assist the CRU with this recruitment competition. In line with CRU's data retention policy information collected by Cpl will be kept for 12 months after the conclusion of the competition.• In order to apply for this opportunity, candidates must submit the application from for this opportunity before the closing date for applications.  • The application from can be found here - Career Opportunities | The Commission for Regulation of Utilities (CRU) (cpl.com)• As part of the application form candidates will be required to upload a C.V. and Cover Letter which clearly demonstrates how you meet the key requirements of the role.• Should you have any queries, please contact [email protected].• The deadline for applications is Monday, 29th April 2024, 12pm (to be received not later than 12 pm). • Shortlisted candidates will be invited to attend for interview. Candidates may be asked to complete an online assessment and make a short presentation on a brief that will be forwarded prior to interview. A two-stage interview process may also be applied. The CRU may establish a shortlist of suitable candidates for potential future positions within the organisation. • Please note that candidates must be eligible to work full time in Ireland at time of application. • Any candidate requiring any accommodation for interview or other elements of the selection process should notify us at [email protected] so that appropriate arrangements can be made. • CRU does not reimburse any costs/expenses incurred by the candidate during any part of the interview process.• The CRU Recruitment Privacy Notice sets out how we protect the privacy rights of job applicants and can be found on the Careers page on the CRU Website https://www.cru.ie/privacy-notice/or alternatively you can contact [email protected] who will arrange for this to be sent directly to you.  

Senior Analyst-Retail and Active CustomersThe deadline for applications is Monday, 29th April 2024, 12pm (to be received not later than 12 pm). The CRU is now seeking high achieving individuals to join the Customer Protection and Policy Division and play their role in the future of the Ireland's retail energy market. This is an exciting area to work in as the CRU develops and implements new policy to ensure that retail markets evolve in line with new technologies, that they support decarbonisation of our energy system while protecting the interests of customers.If you want to be part of a progressive and dynamic organisation, driving change and protecting the public interest in key areas of the Irish economy and society, we are the organisation for you.As a Senior Analyst, the CRU will provide you with ongoing support and training and there will be ample opportunity for professional development allowing you to maximise your potential in shaping and implementing complex customer protection and regulatory policy.We are seeking candidates with experience in energy markets, climate change, sustainability, public policy, utilities and other relevant fields to fill posts in the areas outlined below.Role DescriptionSenior Analysts will be placed in teams in the Consumer Policy and Protection Division that are focussed on the future of retail energy markets and, active customers (those who wish to produce, consume and engage in the electricity marketRetail Markets: play a central role in regulating the Irish retail energy markets within which several suppliers operate, served by network operators. The team's focus is on ensuring that it develops retail energy policy in the best interests and protection, of consumers whilst taking account of Irish/EU Legislation and government policies, to support and empower consumers.Active Customers and Smart Metering: with new legislative requirements and advances in technology, retail energy markets are rapidly evolving. The team is focussed on developing new regulatory frameworks to support active customers and energy communities. Our work includes the implementation of the Clean Energy Package and supporting the decarbonisation of the electricity market.Reporting to a Manager, the successful candidates will be involved in varied roles working to tight deadlines in a dynamic environment.Key duties and responsibilitiesThe main duties and responsibilities of the Senior Analyst, which may be adjusted in light of changing priorities, includes the following:• Leading preparation of CRU consultation and decision papers, preparing reports and making presentations both internally and externally, including to senior management.• Working as a member of a team and on specific cross functional project teams as required.• Engaging with internal and external stakeholders in a constructive manner to further CRU objectives in relation to consumer empowerment and protection.• Engaging with NI, GB or EU counterparts on all-island or EU policy, markets or industry developments.• Developing knowledge and understanding of the Irish and international energy sectors, using that knowledge to feed into all areas of their work. In these roles, the development of expertise in relation to retail markets will be essential.• Maintaining an awareness of policy developments and best practice within the energy industry and related industries both in Ireland and internationally.• Researching policy issues and identification of data / trends, and using this to suggest policy courses of action for the CRU.• Analysing spreadsheets of energy data, and financial modelling.• Mentoring Graduate Analysts and Analysts within the CRU and conducting knowledge transfer sessions in order to share knowledge, expertise and learnings.• Carrying out such other functions as may be required from time to time to fulfil the business objectives of the CRU and as appropriate to the grade.The above list is not exhaustive. While the successful candidate will be assigned to a particular team within the CRU, they will also be expected to contribute to the work of the wider Division/CRU as requirements dictate.The CandidateEssential requirementsCandidates must have on or before the closing date for applications the following: 1. An Honours degree, NFQ Level 8 equivalent, preferably in economics, public policy, climate change, sustainability, law, business or other relevant discipline.2. A minimum of 3 years' experience working in a regulatory or any other relevant role.Desirable requirements1. Knowledge/experience of existing and developing policy frameworks in the regulated energy sectors.2. Familiarity with the national/EU legal framework under which the CRU operates, including the Climate Action Plan and the Clean Energy Package.3. Experience working in a sector-specific regulator, customer care role or other governmental organisation.4. Experience of drafting documentation to communicate complex issues/information in a clear and concise manner.Core Competencies (Appendix A)• CRU/Specialist Knowledge• Interpersonal and Communication Skills• Analytical and Decision-Making Skills• Team Working• Delivery of ResultsApplication ProcessPlease note, the CRU have engaged Cpl Ireland as a data processor to assist the CRU with this recruitment competition. Cpl Ireland will collect application information and assess suitability on behalf of the CRU. Information collected by Cpl Ireland will be kept for 12 months after the conclusion of the competition.In order to apply for this opportunity, candidates must submit the application from for this opportunity before the closing date for applications.  The application from can be found here - Career Opportunities | The Commission for Regulation of Utilities (CRU) (cpl.com)As part of the application form candidates will be required to upload a C.V. and Cover Letter which clearly demonstrates how you meet the key requirements of the role. Should you have any queries, please contact [email protected]. The deadline for applications is Monday, 29th April 2024, 12pm (to be received not later than 12 pm). Shortlisted candidates will be invited to attend for interview. Candidates may be asked to complete an online assessment and make a short presentation on a brief that will be forwarded prior to interview. A two-stage interview process may also be applied. The CRU may establish a shortlist of suitable candidates for potential future positions within the organisation. Please note that candidates must be eligible to work full time in Ireland at time of application.   Any candidate requiring any accommodation for interview or other elements of the selection process should notify us at [email protected] so that appropriate arrangements can be made. CRU does not reimburse any costs/expenses incurred by the candidate during any part of the interview process. The CRU Recruitment Privacy Notice sets out how we protect the privacy rights of job applicants and can be found on the Careers page on the CRU Website https://www.cru.ie/privacy-notice/, or alternatively you can contact [email protected] who will arrange for this to be sent directly to you

Job Title: Customer Service Administrator Location: 16 St John Street, Manchester, M3 4EA Salary: £21,255 Contract Type: Fixed Term Contract, 6 months with possibility to go permanent Hours: Full time, Monday to Friday Role Summary To provide a high standard of administrative support to the Optima Health Occupational Health Service. Main Duties and Responsibilities Undertake all aspects of administration work within the department including photocopying, scanning and filing of confidential documents, maintaining company database, and dealing with customer/client queries via telephone and email. Manage diaries and clinics, including arranging follow up appointments and vaccination programmes. To maintain confidential health records using the Occupational Health database and carry out on going quality control of recorded information using the company system, ensuring the database is accurate and up to date. Ensure all work is carried out according to the requirements of Access to Medical Records Act, Data Protection Act and Information Governance Regulations. Experience, skills and knowledge required for the role Previous Administration experience Good communication and interpersonal skills. Accurate data entry and attention to detail. IT literacy: Able to confidently use MS Word, Excel and Outlook. What Can We Offer You? Excellent training and development opportunities 25 days annual leave + Bank Holidays Employee discounts with big brands through Perkbox Eye care test vouchers Flu vaccination Buy and sell holiday scheme Share save scheme Fantastic pension scheme Life assurance About Us The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people. Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey. Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.

Company Description Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions and fresh and baked goods. Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired! Shift Pattern: Monday - Friday (06:00 - 14:00 & 14:00 - 22:00 Rotating) Salary: £26,000 Per Annum Job Description We are currently seeking a Customer Service Administrator to join our Customer Service team at our Port Salford site. As Customer Service Administrator you will support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service. Job responsibilities of a Customer Service Administrator include: Answering emails for both internal and external personnel. Contacting customers regarding any late deliveries and then keeping them updated throughout the day – this also includes using systems such as Transporeon Advising clients of any failed deliveries in the form of a Non-conformance report, from depots, Hauliers and RNPS Advising clients of any delivery discrepancies in the form of a discrepancy report, from depots, Hauliers and RNPS Dealing with Live issues on the road – this includes taking calls from drivers, speaking with delivery points and getting relevant information from clients to assist with making the delivery Maintain a high level of customer/ client focus. Provide various reports in a timely manner. Creating and maintaining delivery points on master data Dealing with any POD queries from all clients (across the network), this may include chasing for POD’s, calling up delivery points for confirmation of delivery or checking any PODs we have received are correct Responsible for obtaining and processing all haulier and RNP PODs, including logging into portals and asking for LOI’s if a POD cannot be provided Following the POD being uploaded, debriefing POD's on either Road Runner or Intranet to ensure POD message EDIs are triggered for clients who are set to receive them Other administration tasks as determined by the Customer Service Manager. Qualifications As a Customer Service Administrator you will possess the following skill, experiences and qualifications: Passion for delivering an exceptional customer service experience. Attention to detail/ accuracy. Good geographical knowledge. Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook. Excellent communication skills in order to deliver accurate information. Ability to work in a fast paced environment. Conscientious and reliable with adaptable attitude.. Additional Information As part of our drive to make Great Bear a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: Annual Leave – Competitive holiday entitlement of 20 days (including bank holidays). Pension scheme – we want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer. Life Assurance - x2 your annual salary. Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year. Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses. Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards. Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings! If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!

Based in North Kent the role will report into the Directors and will be responsible for the operational leadership of the onsite and remote transport team. Key responsibilities will include:Oversee day-to-day transport operations to ensure efficiency and cost-effectiveness.Manage and coordinate the transport team and drivers, promoting a positive work environment.Implement and monitor transport operational standards and safety regulations.Liaise with clients to understand and meet their transport needs.Foster strong relationships with key stakeholders, both internal and external.Identify opportunities for operational improvements and implement necessary changes.Manage and report on transport budgets and expenditures.Ensure compliance with transport laws and regulations.The successful Transport Operations Manager will be required to demonstrate the following experience:A CPC qualification.Proven experience in a transport management role within a fast paced sector.An ability to plan and execute complex logistics customer requests.Strong leadership and team management skills.Excellent problem-solving and decision-making abilities.Proficiency in logistics software and transport management systems.A sound understanding of transport laws and regulations.Excellent communication and interpersonal skills.

CARE121UK is a leading provider of care, serving clients across various services such as support work, childminding and private tutoring. With a commitment to excellence and customer satisfaction, we strive to deliver innovative solutions that meet and exceed our clients' expectations.Job Description:We are currently seeking a highly motivated and results-driven Full-Time Account Manager (Sales) to join our dynamic sales team. The Account Manager will be responsible for building and maintaining strong relationships with existing clients, as well as identifying and pursuing new business opportunities to drive revenue growth.Responsibilities:Develop and maintain long-term relationships with assigned key accounts, serving as the primary point of contact for all their sales-related needs.Understand clients' business objectives, challenges, and opportunities to effectively position our products/services and provide tailored solutions.Proactively identify and pursue new sales opportunities within existing accounts through upselling, cross-selling, and renewal strategies.Conduct regular meetings and presentations with clients to understand their evolving needs, communicate product/service updates, and address any concerns or issues.Collaborate with internal teams, including marketing, product development, and customer support, to ensure seamless delivery of solutions and exceptional customer experience.Develop and implement strategic account plans to achieve sales targets and growth objectives.Prepare and deliver sales proposals, quotes, and contracts in a timely and accurate manner, following company policies and procedures.Monitor market trends, competitor activities, and industry developments to identify new business opportunities and stay ahead of the curve.Maintain accurate and up-to-date records of sales activities, customer interactions, and sales forecasts using CRM software.Achieve monthly, quarterly, and annual sales targets and KPIs set by the sales management team.Requirements:Proven track record of success in a sales or account management role, preferably within the care services industry.Strong understanding of sales principles and techniques, with the ability to effectively manage the entire sales process from prospecting to closing deals.Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients at all levels.Strategic thinker with strong analytical skills and the ability to identify opportunities for business growth.Self-motivated and goal-oriented, with a proactive approach to problem-solving and achieving results.Ability to work independently as well as part of a collaborative team environment.Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office applications.Bachelor's degree in Business Administration, Marketing, or a related field is preferred.A valid driver's license and willingness to travel occasionally for client meetings and sales events.Eligibility to work in the United Kingdom.

Role: Grant Manager and Project AdministrationLocation: London, Harwell, Shoreham, Bristol, Manchester or Glasgow - HybridSalary: �25,000 - �33,000Role ID: 2024-2310 Our vision is to create a safe and sustainable world.Ricardo plc is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we provide exceptional levels of expertise in delivering leading-edge and innovative cross-sector sustainable products and solutions. Every day, we enable our customers to solve the most complex and dynamic challenges to help achieve a safe and sustainable world. The RoleWe have an opportunity for an experienced administrator to support a range of exciting agricultural programmes. Our team of project managers and technical experts deliver advisory services on behalf of government. We deliver integrated programmes which incorporate project management, marketing, helpline delivery, grant dispersal and in-depth knowledge and understanding of the farming sector. The team has recently won a number of exciting, high profile contracts and we are growing our team to support delivery and further expansion. Key Responsibilities * Supporting the administration of one of the Scottish Farming Advice Service (SFAS) grant streams. Receiving applications, verifying eligibility and managing communication with applicants through the process. This task includes establishing and maintaining grant folders on the network, creating and updating records on the CRM database and managing correspondence. Full training and documentation of task processes will be provided. * Working with colleagues to provide support who engage with Ricardo through our delivery of the English Farming Advice Service, Scottish Farm Advisory Service and Defra’s Future Farm Resilience Fund - both telephone and email support. * Supporting the general administration of agriculture projects, this may involve organizing events (venue bookings and delegate administration), liaising with advisers, chasing down paperwork from subcontractors, or farmers. Key Competencies and Experience * Previous administration experience. * Have excellent professional telephone and email communication skills, previous helpline / telephone experience will be an advantage, but is not essential as full training will be given. * Strong organisational skills, with the ability to plan and prioritise a varied workload, balancing the needs of several projects. * Proven ability to take ownership of tasks. * Experience of using Customer Relationship Management databases (CRMs) is desired. * Have an excellent working knowledge of the Microsoft Office suite of applications, in particular Word, Excel and PowerPoint. * Be a proven completer-finisher with the ability to plan and prioritise a range of tasks and work effectively unsupervised. * Be able to build effective working relationships at all levels across the business. * Have a flexible approach to working activities- able to see where help is needed and support colleagues as necessary. * Able to suggest improvements to systems and processes to improve efficiency.Working hereYou will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place. We will encourage you to use your passion and expertise to make a positive impact through the projects you work on. Your knowledge and desire to bring about change will be invaluable in helping deliver innovative solutions that support communities across the globe in becoming safer and more sustainable. Work life balance We offer flexible approaches to work, whether that is working from home, being in the office, or as a hybrid worker. We're happy to discuss flexible working arrangements. Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential. BenefitsWe want you to know how much you are valued. Your remuneration and benefits package will reflect that. You will receive a range of benefits which include support for your physical and mental health. Our core benefits include 25 days' annual leave, plus 8 flexible bank holidays, a competitive company pension scheme, life assurance and professional subscriptions reimbursement. We also offer a wide range of flexible benefits to suit your lifestyle. Diversity, Equality, and Inclusion statementWe are an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. We have an ambitious diversity, equality, and inclusion approach as explained here. We value diversity; recognising that a more diverse workforce creates a richer and more varied working environment. Diversity also drives innovation, by allowing us to offer our clients the best consultancy service that we can. As part of our commitment to engage positively and pro-actively with all our employees and to ensure an inclusive culture, we are a recognised as a 'disability confident' employer. Next stepsOnce you have submitted your application a member of our Recruitment Team will be in touch. Please be aware that the timing can vary dependent on the volume of applications that we receive for each role and in some cases, we may start to review applications prior to the closing date. Ricardo is a Disability confident employer please advise the recruitment team via if you require any adjustments to support you throughout the recruitment process.#LI-JT1