Overview of salaries statistics of the profession "CRM Marketing Manager in UK"

Key responsibilities of the CRM Marketing Lead:Develop and implement effective CRM strategies to drive customer engagement and retention..Monitor and analyse CRM data to improve marketing effectiveness.Devise and run tests to increase open/view rates, clicks, and conversions and deliver key business metrics.Monitor and analyse channel metrics, Google Analytics, and SEO insights to improve performance and onward journeys.Ensure compliance with data protection and privacy regulations.Manage CRM budget and report on ROI.Stay updated with the latest CRM trends and technologies.The ideal CRM Marketing Lead should have:Experience managing and optimising multichannel digital campaigns.Strong skills in utilising marketing automation tools and CRM platforms, with a particular emphasis on Salesforce Marketing Cloud and Campaign Monitor.Ideally you will have experience within a B2C organisation.Strong analytical skills and data-driven thinking.Excellent communication and leadership skills.

Responsibilities· Developing and executing multi-channel CRM campaigns across the customer lifecycle, maximising opportunities for targeting, personalisation and conversion rate optimisation. · Being the Salesforce Marketing Cloud 'expert' for the Marketing team· Defining and tracking key performance metrics; working with the team to manage performance, standardise reporting, and ultimately using data and insights to refine campaign plans, save time and support prioritisation.· Developing test and learn strategy to continuously improve results across conversion, retention and engagement, addressing customer segment-specific needs.· Inspiring, motivating and supporting the wider Customer Marketing team to think, act and deliver their best to execute the strategy while supporting them to achieve their professional development goals.· Managing agency partners; being the lead contact for our email agency, as we transition email marketing capabilities to sit in-house. · Feeding into the budget tracking process and defining annual budget requirements. · Proven successful experience in using strategic market and data insights to develop data-driven marketing campaigns and/or CRM strategies that drive customer conversion, loyalty, and/or retention.· Proven successful experience in developing segmented, personalised, and tailored email campaigns, with a clear understanding of automation opportunities.· At least 5+ years experience working with Salesforce Marketing Cloud or a similar campaign management tool.· Experience of directing and managing agency support.· Excellent written and spoken communications skills.· Experience of preparing and managing budgets. · Demonstrable experience in achieving targets/results

Vacancy details Practice Assistant/ Legal Secretary - Health Advisory and Litigation - 12 month FTC - Manchester Vacancy type Secretarial/administrative Level Mid Business area Support Duration Temporary Hours Full time Location Manchester Reference number GL02345 Duration details 12 Months FTC Job title Practice Assistant/ Legal Secretary - Health Advisory and Litigation - 12 Month FTC - Manchester Team Legal Support Vacancy owner Jonah Philpott At Browne Jacobson, we’ve always worked across business and society, and this expertise sets us apart. Social and environmental impact are at the top of our business agenda. We champion fairness, make the complex simple and forge connections between clients to find creative solutions. This is how we improve outcomes for every person, community and business we serve. With offices in Birmingham, Dublin, Exeter, London, Manchester and Nottingham, we’re a UK & I based law firm with an international reach. Our sectors include: health; real estate and construction; education; energy and infrastructure; financial services; government; insurance; manufacturing and industrials; and retail, consumer and logistics. We nurture talent at all levels and from every background and celebrate what makes people individuals. Law needs all voices to reflect the society it serves and we’re working towards social mobility, diversity and inclusion in our firm - and our profession. We strive to create meaningful personal and professional development opportunities and offer flexible working in support of a good work-life balance. We focus on wellbeing and individuality, so that all our people can thrive. What is the working practice for this role? The firm operates a set of core principles that guides our working practice. It’s called ‘One Firm, Wherever You Are’. You might have enjoyed working from home and would like to split your time between there and the office/ other work locations. Others may be eager to return to the office on a more regular basis. We believe that a regular level of in-person contact is an important way to build connections with your colleagues, enhancing knowledge and idea sharing and enabling all of us to benefit from the vibrant office culture Browne Jacobson has to offer. Our expectation is that, on average, you’ll work from home for no more than three days per week, with the remainder of your time either spent with your colleagues in the office or working from other locations as work demands dictate, e.g. courts, client offices, conferences etc. This is an average expectation over time and we know that there will be variations from week to week. Equally, there will be individual circumstances in which a different pattern of work is needed, for example as an agreed reasonable adjustment for colleagues with a disability or long-term medical condition. We believe this approach: fits with our values and personality; will enhance our performance through greater flexibility; advances our ambitions as an inclusive employer – helping you better balance work and family/life commitments; offers opportunities to reduce our carbon footprint (travel, office services etc.), a key ambition underpinning our corporate sustainability plan. Why is this role important and how does it fit into the team, department & wider firm? As the single point of contact for fee earners and the completion of their work, the role with undertake all aspects of the Practice Assistant role, or where appropriate, manage the workflow by utilising Team Assistants and Shared Services, retaining ownership and accountability of all tasks through to completion. Provide a high quality, comprehensive workflow management and organisational service to fee earners in the group and exceptional client service. What does the role actually involve? Client relationship management Become an active part in the care of clients and be wholly familiar with contacts/clients and dealing with basic client queries as appropriate Manage the production of documents and check returned work produced by the Shared Services team/speech recognition for accuracy/formatting, before it is passed to the relevant lawyer Taking and making client related calls, dealing with and handling message taking as appropriate. Liaise with Client & Marketing and provide support for scheduling tender meetings, directory interviews, client training etc. Manage Interaction and ensure new prospects, clients and contacts, activities and business development information are added Responsible for keeping up to date with client specific protocols and processes, implementing, providing guidance and training to others where necessary and ongoing monitoring Administrative Responsible for files being opened and closed. Supervise general filing requirements and record- keeping and production of engagement letters, ensuring compliance at all times Monitor and manage key dates for clients and ensure compliance procedures are up to date on all files and matters Support fee earners in business development activities including the involvement in preparation of pitches and presentations, scheduling meetings e.g. tenders, directories, internal client Work with business development managers on the maintenance of CRM to ensure key client contacts are in Interaction and ‘bounce-backs’ e.g. contacts with rejected email addresses are reviewed, updated or archived from system Assisting in the organisation of internal and external events, seminars and conferences (vulture) Manage diaries, ensuring they are up-to date, anticipating requirements e.g. associated travel/accommodation bookings, meeting rooms, drafting itineraries, preparing agendas, preparing and circulating papers Produce and maintain Excel spreadsheets as required First point of contact for the team, dealing with queries and acting on initiative to provide exceptional client service, promoting and developing ownership within the teams Assisting in the tender process – liaising with Business Development, collating outstanding information, assisting with draft/final submissions Arrange for the preparation and collation of internal sector newsletters and briefings Arrange photocopying, printing, organising couriers, sending out letters, faxes etc. Receiving instructions via digital dictation for tasks and acting upon the same Maintaining LinkedIn profile, updating connections and adding new activity Checks Mytenders for CVs, copies of old tenders, policies, insurance details etc. Manages enquiry inboxes, and website queries Communication Key point of contact for Fee Earners and Clients to maintain relationships and ensure a high level of support is always provided by the team Monitor post and/or emails and dealing with as appropriate ensuring all client related correspondence is passed on to an appropriate fee earner and actioned as necessary; proactively responding to and drafting responses on behalf of others, prioritising emails, collating necessary paperwork and e-filing Provide support to their immediate colleagues in the department, and where practical, other legal and support departments as requested by the Team Manager. Assisting others where there is spare capacity or it evident that a colleague needs assistance with their workload Answering phone calls for other members of the team when they are away from their desk and participating in a lunch time telephone rota within the Practice Assistant team Minute taking, following up designated actions to ensure completion ahead of the next meeting Liaise with the [Team Manager] over any planned absences, arranging cover as necessary and communicating this to the relevant fee earners Financial Assist fee earners and business development for client and event billing and credit control process Responsible for the completion of complex billing; ensuring bills are prepared to the highest standards of accuracy and it’s undertaken within the team in accordance with the contractual requirement Request cheques, bank transfers, and paying in money received, as appropriate Reviewing and updating time allocation and disbursements ensuring appropriate matter allocation Supporting the co-ordination of the WIP certification process Anticipating and dealing with matter related finance administration to include APRs, BACs, TTs Managing Expenses Processing Responsible for managing priorities and workloads to ensure deadlines are met. Liaising with PSM where challenges arise Responsible for managing the creation and maintenance of client data rooms in accordance with case milestones Proactively promote the use of data rooms with clients and lawyers Responsible for ensuring client and matter data is maintained within our case management and practice management systems, raising requests with the CMI team as appropriate Online applications e.g. Companies House, Land Registry, Searchflow, CRU forms Undertaking searches and completion of Stamp Duty Land Tax Ensuring compliance with firm wide/department policies and procedures including Lexcel and Information Security Customer service Arranging and attending team meetings Liaising with fee earners and PSM's to take instruction and liaise on work requirements Consistently and appropriately update service users on progress where appropriate Regularly offer assistance wherever possible Person specification What technical skills are required for someone to be successful and enjoy the role? Experience of working in a legal or professional services environment Advanced knowledge of Microsoft Office An aptitude for producing documents and client communications of the highest standard Advanced knowledge of document management/case management systems Who would be a good fit for this role? As part of the legal support team, you would be expected to have the following skills and experience: An effective communicator with the ability to establish and build client relationships; striving to provide exceptional service at all times Customer service focused Proven experience of managing administration services and resources, with a hands-on, practical approach Effective at investigating issues and seeing a problem through to conclusion Conscientious, taking personal responsibility for own work and accountability for its delivery and quality Excellent team player, sharing in team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges Positive can-do attitude with the ability to adapt to change Confidential and discreet but able to redirect information when appropriate to ensure areas of concern are resolved effectively Well organised and methodical with excellent attention to detail, ensuring accuracy in all client communications and deliverables

Our Organisation Pearson VUE ( pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognised in the Best Employers for Diversity 2019 awards. We are proud to offer an exceptional environment to develop your professional career and we are now hiring for an IT Support Technician to join our successful team in Salford Quays, Manchester office. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). Your Opportunity IT Support Technician Based in Salford Quays, Manchester UK Permanent & full-time Hybrid Work Set-up Salary up to £24,100.00 Working week: Monday - Friday (11:30 - 20:00) At Pearson VUE we have an exciting opportunity for an IT Support Technician to join our successful IT Support Team and provide a first-class customer service for our global clients. Each one of our clients is unique, therefore you will treat every customer as a valued individual. You will work in a skilled, multi-lingual team of passionate colleagues where you will report to the Team Manager and support your customers by telephone, chat and remote-access tools. You will ensure that you fully understand their enquiry, listen to their needs and ask questions to troubleshoot any faults and provide effective solutions. You will deliver an exceptional technical service to customers from our network of global Exam Centres, assessment venues and education organisations, often at times when customers are due to complete important exams. Therefore, you will be expected to prioritise tasks effectively and work with a sense of urgency, taking ownership of customer issues until they are resolved. It will be your responsibility to provide support and guidance on the installation of testing systems and software remotely. You will also assist with upgrading or implementing new applications. Your role will involve documenting and recording customer updates and outcomes using our CRM logging systems. Our Successful Candidate This is a career-changing opportunity therefore we are looking for a passionate team-player with excellent customer service skills. It would be an advantage to have an IT related Degree or professional IT work experience. You should be confident with Windows operating systems, a good knowledge of networking configuration and troubleshooting, along with supporting customers with software remotely. Take your IT Support expertise to a new level - we have many interesting and dynamic projects to look forward to in 2021 therefore now is the ideal time to join us for a highly rewarding and truly global career at Pearson VUE! Your Reward & Benefits We’ll expect a lot and we know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams and their families too. There is a range of options, too many to list here, but when you join our Pearson VUE family you can look forward to: Work from home through COVID-19 restrictions. A starting holiday of 25 days plus UK public holidays. Generous pension scheme where we match and double what you contribute. Maternity, paternity, and family care leave as well as flexible work policies. Stock/share purchase options. Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family and personal life. Cycle to work program, Gym membership concessions in selected office locations, along with retail and leisure discounts. Our Recruitment Process Please complete and submit your application as soon as possible and ensure that you apply directly on our Pearson Careers website only. We are reviewing applications regularly and interviews are being scheduled now, therefore we encourage you to submit your application as soon as possible. Wishing you success with your application! Qualifications Excellent knowledge and experience in a customer focus environment At least two years in a similar role Excellent written and verbal communication skills Must be able to actively demonstrate a logical and analytical approach to problem solving Effective time management Excellent conflict management skills Excellent customer service skills Experience and support of Microsoft Server/workstation operating systems and office applications Experience with supporting software applications via telephone and using remote tools Experience of supporting LAN/WAN connectivity related issues General knowledge of networking configurations and troubleshooting Quick learner and ability to adapt to new systems and operating environments Desirable Experience and Qualifications Qualification in ITIL or similar Qualifications from Helpdesk Institute Active Directory support Demonstrated documentation and training skills Utilisation of helpdesk tools (e.g. SalesForce) What to expect from Pearson Did you know Pearson is one of the 10 most innovative education companies of 2022? At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson. We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive. Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities. To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected]. Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process. Job: CUSTOMER SERVICE Organization: Assessment & Qualifications Schedule: FULL\_TIME Req ID: 12934

Overview We are looking for an Office Manager/ Sales Administrator to work with an exciting business who have been around for years! This role will certainly keep you busy as this brand has grown year on year by 30% which is amazing after a Pandemic. It is paying £27K-30K base with bi-annual performance related bonus. Location: Closest Train station: Altrincham This role is not WFH, you will be expected to be in the buzzy office every day. Join a small but established sales team in a fast paced and varied industry within a successful and growing privately owned company. Due to continued expansion, they are looking to recruit an exceptional Sales Office Manager. The successful candidate should have a min of 2 years’ experience managing a busy Sales Office or a supervisor looking to transit to Managerial role. The successful applicant will hold a pivotal role in linking the Sales Department to the recently formed Business Support Hub/Dept. Product and system training will be provided. As a company we seek to develop and promote individuals who demonstrate the right aptitude and desire to succeed and progress in their role. Key elements to the role include: Maintaining and updating prospect and customer databases/account set up Answering incoming sales calls and deal with general customer enquiries/ filter calls Raising CRM tasks and providing general assistance to the Sales Dept Raising sales orders as needed Sales projects – speaking to existing customers/validating potential new customers/Intro emails & follows Marketing projects – Assist with developing social media contacts / customer research / eMarketing click throughs Directors PA If you feel you are right, please do get in contact! [email protected] 01628 600785 Mandeville is acting as an Employment Agency in relation to this vacancy. How to Apply If you would like to be considered for this position, please apply online below or alternatively call us on +44 (0)1628 600770 to discuss your suitability.

Basic c. £28-45k OTE c. £50-80k Benefits include Flexible working (core hours 10am-4pm you can choose your hours around this), hybrid working, 25 days holiday plus opportunity to sell or buy 5 extra days, great commission structure, regular incentives. Based London (Hybrid) 10-4pm core hours Hybrid working 25 days holiday with option to buy or sell 5 more The Person: Are you someone who is ambitious and driven, and who wants to be a part of something exciting? Our client is looking for someone whose values match theirs; Honesty, Passion, Integrity being just a few.You will be a Recruitment Consultant who is as passionate as they are about changing the perception of recruiters. You will already be a Recruitment Consultant/Senior Recruitment Consultant or possibly a Resourcer looking for that next step up.Someone who is always looking for different ways that you can add value. A Recruitment Consultant with who is highly personable and takes pride in their work, will sit well in this wonderful collaborative team. If you love being sociable, love meeting new people and enjoy building new relationships then this is definitely a place that enables all the things you enjoy If you like working with really genuine, fun-loving and interesting people then you will really enjoy this team! The Company: One of the most reputable Office Support Recruitment Consultancies in London – fantastic team, growing with more exceptional people. A stand-out business that works with some of the top clients in London across all sectors: Professional Services, Finance, Media, Creative, to name a few. This Consultancy never lowers its standards, focusing on quality and innovation with a fantastic commission package and salary to match the high levels of service it provides. This Recruitment Consultancy helps recruit temporary and permanent business support staff including Personal Assistants, Office Managers and Receptionists. The Role of a Recruitment Consultant: Building long lasting relationships with both clients and candidates. Speaking to candidates over the phone to understand their job search. Registering candidates over video call and in person. Coordinating interviews Taking feedback following interviews and sending to clients Writing job ads and advertising roles to various job boards Taking detailed briefs from clients both in-person and over the phone Updating the CRM database and ensuring best practice Assisting with the organisation of roundtable events and networking Additional Information: Our client is happy to cross train and look at someone who has only done Resourcing or the 180 part of the role.Also, happy to look at more Senior Consultants who may be working on a very low commission structure and heavy KPI’s. Call us now to discuss this job in more detail and other similar Recruitment Consultancy roles. Ruella James recruit across many disciplines within the recruitment consultancy sector including; Digital Recruitment, Media Recruitment, Technology Recruitment, Graduate Trainee Recruitment Consultant, Finance Recruitment, IT Recruitment, Engineering Recruitment, Trainee Recruitment Consultant, HR Recruitment, Accountancy Recruitment, Secretarial Recruitment, Legal Recruitment, Investment Banking Recruitment, Marketing Recruitment, Trainee Recruitment Consultant, Public Sector Recruitment, Procurement Recruitment, Supply Chain Recruitment, Banking Recruitment, Trainee Recruitment Consultant, Change Management Recruitment, Insurance Recruitment, Junior Trainee Recruitment Consultant. We typically place people into the following positions: Graduate Recruiter, Trainee Recruiter, Resourcer, Researcher, Trainee Recruitment Consultant, Recruitment Consultant, Graduate Recruitment Consultant, Junior Recruitment Consultant, Candidate Manager, Permanent Recruitment Consultant, Temps Recruitment Consultant, Principal Consultant, Senior Recruitment Consultant, Internal Recruiters, Onsite Recruiters, Team Leaders and Managers / Directors. Ruella James Recruitment to Recruitment is an employment agency and advertises all registered vacancies, having sought agreement from their clients to find candidates for these roles, in accordance with the Employment Agencies and Employment Business Regulations 2003. By applying for this role your details will be submitted to Ruella James. You can view our full Privacy Policy on our website. VIEW OUR RECRUITMENT TO RECRUITMENT WEBSITE FOR MORE DETAILS

Business Unit: Financial Sponsor Coverage Group Industry: No Industry Overview Houlihan Lokey, Inc. (NYSE:HLI) is a global investment bank with expertise in mergers and acquisitions, capital markets, financial restructuring, and financial and valuation advisory. Houlihan Lokey serves corporations, institutions, and governments worldwide with offices in the Americas, Europe, the Middle East, and the Asia-Pacific region. Independent advice and intellectual rigor are hallmarks of the firm’s commitment to client success across its advisory services. The firm is the No. 1 investment bank for global M&A transactions under $1 billion, the No. 1 M&A advisor for the past eight consecutive years in the U.S., the No. 1 global restructuring advisor for the past nine consecutive years, and the No. 1 global M&A fairness opinion advisor over the past 25 years, all based on number of transactions and according to data provided by Refinitiv. Scope Reporting to the Office Manager, the Personal Assistant (PA) is responsible for providing full secretarial and administrative support to a team of financial staff within a specific department. Under minimal supervision, you will perform various administrative and secretarial duties, and co-ordinate the needs of senior executives and financial staff. You will consistently demonstrate the ability to take action when necessary and respond appropriately. Duties include but are not limited to diary and travel management, expense processing, general administrative support, client database management, department supplies, absence cover for team members and administrative/project work for the OM as directed. You will work closely with other PAs on day-to-day activities, as well as the Office Manager (OM) in order to facilitate a team support environment across the office. The position involves a variety of assignments of both long and short term. Responsibilities 1.Secretarial Support Diary Management: arranging, rescheduling and confirming appointments; keeping executives and their diaries updated with changes as required. Telephone Support: Receiving/making calls, taking accurate messages, liaising with clients. Picking up calls for other members of the team when necessary, or dealing with where possible Liaising with clients, responding to their requests in an appropriate manner. Draft, prepare and/or distribute documents on behalf of supported staff and others as requested; includes creating/manipulating Word, Excel, PowerPoint documents for executives. Arranging conference calls using dedicated HL conferencing systems, ensuring accuracy of contact names, pins, meeting numbers etc. Must be confident in working across time zones when coordinating calls. Review incoming invoices; check for accuracy and verify, including assigning relevant cost/project codes. Liaise with US-EMEA based Assistants where necessary, and provide support to visiting executives when in the office. Constant liaison with internal management, financial staff, external clients and prospects. Arranging meetings/lunches/dinners, both internal and external, as requested. 2.Travel & Expenses Extensive and complex travel bookings, using corporate Travel provider. Produce itineraries as required. Ensure adherence to HL Travel Policy at all times. Process visa applications, passport needs, currency requirements and associated reconciliations. Book taxis and cars as necessary. Prepare and submit expense reports using HL online expense system, ensuring appropriate receipts are attached and all items accounted for, and that process is completed within policy and monthly accounting deadlines. Collating expenses breakdown for client billing through Accounts Team. Reconciliation of monthly corporate/personal credit cards within deadlines. Ensure relevant travel refunds have been processed by travel provider. 3.CRM Data Management Maintain/update SalesForce (Client Relationship Management (CRM) database), including updating SalesForce business contact information, adding relationships etc. Create call reports, and ensure accuracy of data held. Training will be given, a thorough understanding of its functionality will be essential. Proactively ensure the integrity of the firm’s CRM database by assisting in firm wide data hygiene efforts, including researching and entering missing data. Responsible for Deal Execution administration as directed by Deal Team, including NDAs for prospective clients, conflict checks and SalesForce data updates. Maintain file records for team, including filing and archiving. Register executives for conferences/seminars (on approved Marketing Budget List). Keep them abreast of new seminars/conferences in which they would be interested in attending. Liaise with internal Marketing as required, who oversee all these activities. Appropriately renew subscriptions (through the OM and/or IC as appropriate). Photocopying/Binding of presentations. 4.Administrative / Project Work Set-up and maintain well organised filing system conducive to the needs of the business line. Maintain team absence records, liaising with HR/OM as required. Support new joiners at all levels with familiarization of company policies and procedures. Organise client entertainment events, conferences, and promotional activities and ensuring adherence to budgets. Support and assist on Firm wide initiatives as directed by executives and/or OM. Share best practices. Participate in office admin meetings and/or events. Carry out project work as required and instructed by the Office Manager. Carry out ad hoc duties/tasks as deemed necessary to ensure the efficient operation of the team. Basic Qualifications Degree level education or of graduate calibre. Excellent organisational, oral and written communication skills; detail-oriented, and able to prioritise workload. Competent user of Microsoft Office products, including PowerPoint and Excel. Fluent in English A positive, flexible, responsive service-oriented attitude, able to meet deadlines in a timely manner. Ability to exercise independent judgment Resilient and able to deal with high pressure environment, and demanding individuals. Flexibility, resourcefulness and good anticipation are important qualities, as is the ability to act decisively and on own initiative. Confident with an outgoing personality and practical approach to problem solving. Ability to effectively interact with all levels of staff and maintain confidentiality. Self-starter with a strong sense of ownership and a personal commitment to continuous improvement of policies and procedures. Preferred Qualifications Additional European languages an advantage We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.

Sevenoaks | On premise | £24,000 to £32,000 Permanent | Full-time / Part-time | Recruitment Administrator This is a part time role, 3 days a week (they can be flexible with these hours) Office based and then have option to be hybrid or work from home once you have finished probation. The salary will be £24K to £32K depending on experience.(Pro-Rata) The role will be supporting a busy International contract recruitment agency. Small and very friendly and professional hard working team. Looking for a self motivated and proactive administrator whom is used to working in the recruitment industry. Ideally they are looking for someone with Recruitment Admin experience supporting an agency recruitment team, however they will also look at people with similar experience or sales admin experience. You could also be a Recruitment Resourcer or consultant whom is looking for a more admin focused role. Finance Processing contractor timesheets and invoices - data entry of invoices into Xero Generate client sales invoices Tracking contractor payroll & timesheet information in excel Sales Support CRM administrator – Add client and contractor information ensuring all information is correct/ captured for accurate reporting, adding placement information, run ad-hoc reports as required Issuing contracts and extensions Contractor compliance covering UK and Europe - on-boarding and ongoing checks, aftercare Liaising with contractors regarding timesheets, compliance and general communications Supporting sales staff with admin duties such as advertising jobs on Linkedin/ company website, CV Formatting, Office Manage mailboxes Ad-Hoc projects including areas such as website design, marketing, updating company intranet Assisting with updating and publishing of company policies and procedures Updating CRM, R&D on new implementations Ad-Hoc administration duties Assisting with client tenders and compliance questionnaires Assisting with H&S risk assessments, reviews and updates Skills required; High attention to details & accuracy skills Previous office experience within a data input/ database role – ideally within the recruitment sector (ideally if you have supported a contract or temp recruitment team) Proficient in 365 especially excel High level of IT literacy Must be able to manage their time effectively Confident in dealing with confidential and sensitive information This would suit a Team Assistant, an office manager, or Administrator from a Recruitment Agency, or perhaps a Recruitment Consultant whom is looking for a part time role, and is very process driven and organised and enjoys the administration side of the role. Please Note: Higher Success Ltd (the company) is a Rec2Rec recruitment agency advertising this role on behalf of a client. Data provided by applying for this role will be used specifically for recruitment purposes only and in line with GDPR and Data Protection Act (2018). To view this Rec2Rec company’s Privacy Notice and Data Subject Rights Policy please visit our website. The company shall not disclose your data to a client or a third party without your express consent. Please note that should you be unsuccessful your details shall be kept on file for the purposes of recruitment unless you request otherwise by contacting the company’s Data Protection Officer Emma Vata. If you have not heard back regarding your application within 2 weeks please consider your application unsuccessful.

Vacancy details Practice Assistant/ Legal Secretary - Health Advisory and Litigation - 12 month FTC - Manchester Vacancy type Secretarial/administrative Level Mid Business area Support Duration Temporary Hours Full time Location Manchester Reference number GL02345 Duration details 12 Months FTC Job title Practice Assistant/ Legal Secretary - Health Advisory and Litigation - 12 Month FTC - Manchester Team Legal Support Vacancy owner Jen Foster At Browne Jacobson, we’ve always worked across business and society, and this expertise sets us apart. Social and environmental impact are at the top of our business agenda. We champion fairness, make the complex simple and forge connections between clients to find creative solutions. This is how we improve outcomes for every person, community and business we serve. With offices in Birmingham, Dublin, Exeter, London, Manchester and Nottingham, we’re a UK & I based law firm with an international reach. Our sectors include: health; real estate and construction; education; energy and infrastructure; financial services; government; insurance; manufacturing and industrials; and retail, consumer and logistics. We nurture talent at all levels and from every background and celebrate what makes people individuals. Law needs all voices to reflect the society it serves and we’re working towards social mobility, diversity and inclusion in our firm - and our profession. We strive to create meaningful personal and professional development opportunities and offer flexible working in support of a good work-life balance. We focus on wellbeing and individuality, so that all our people can thrive. What is the working practice for this role? The firm operates a set of core principles that guides our working practice. It’s called ‘One Firm, Wherever You Are’. You might have enjoyed working from home and would like to split your time between there and the office/ other work locations. Others may be eager to return to the office on a more regular basis. We believe that a regular level of in-person contact is an important way to build connections with your colleagues, enhancing knowledge and idea sharing and enabling all of us to benefit from the vibrant office culture Browne Jacobson has to offer. Our expectation is that, on average, you’ll work from home for no more than three days per week, with the remainder of your time either spent with your colleagues in the office or working from other locations as work demands dictate, e.g. courts, client offices, conferences etc. This is an average expectation over time and we know that there will be variations from week to week. Equally, there will be individual circumstances in which a different pattern of work is needed, for example as an agreed reasonable adjustment for colleagues with a disability or long-term medical condition. We believe this approach: fits with our values and personality; will enhance our performance through greater flexibility; advances our ambitions as an inclusive employer – helping you better balance work and family/life commitments; offers opportunities to reduce our carbon footprint (travel, office services etc.), a key ambition underpinning our corporate sustainability plan. Why is this role important and how does it fit into the team, department & wider firm? As the single point of contact for fee earners and the completion of their work, the role with undertake all aspects of the Practice Assistant role, or where appropriate, manage the workflow by utilising Team Assistants and Shared Services, retaining ownership and accountability of all tasks through to completion. Provide a high quality, comprehensive workflow management and organisational service to fee earners in the group and exceptional client service. What does the role actually involve? Client relationship management Become an active part in the care of clients and be wholly familiar with contacts/clients and dealing with basic client queries as appropriate Manage the production of documents and check returned work produced by the Shared Services team/speech recognition for accuracy/formatting, before it is passed to the relevant lawyer Taking and making client related calls, dealing with and handling message taking as appropriate. Liaise with Client & Marketing and provide support for scheduling tender meetings, directory interviews, client training etc. Manage Interaction and ensure new prospects, clients and contacts, activities and business development information are added Responsible for keeping up to date with client specific protocols and processes, implementing, providing guidance and training to others where necessary and ongoing monitoring Administrative Responsible for files being opened and closed. Supervise general filing requirements and record- keeping and production of engagement letters, ensuring compliance at all times Monitor and manage key dates for clients and ensure compliance procedures are up to date on all files and matters Support fee earners in business development activities including the involvement in preparation of pitches and presentations, scheduling meetings e.g. tenders, directories, internal client Work with business development managers on the maintenance of CRM to ensure key client contacts are in Interaction and ‘bounce-backs’ e.g. contacts with rejected email addresses are reviewed, updated or archived from system Assisting in the organisation of internal and external events, seminars and conferences (vulture) Manage diaries, ensuring they are up-to date, anticipating requirements e.g. associated travel/accommodation bookings, meeting rooms, drafting itineraries, preparing agendas, preparing and circulating papers Produce and maintain Excel spreadsheets as required First point of contact for the team, dealing with queries and acting on initiative to provide exceptional client service, promoting and developing ownership within the teams Assisting in the tender process – liaising with Business Development, collating outstanding information, assisting with draft/final submissions Arrange for the preparation and collation of internal sector newsletters and briefings Arrange photocopying, printing, organising couriers, sending out letters, faxes etc. Receiving instructions via digital dictation for tasks and acting upon the same Maintaining LinkedIn profile, updating connections and adding new activity Checks Mytenders for CVs, copies of old tenders, policies, insurance details etc. Manages enquiry inboxes, and website queries Communication Key point of contact for Fee Earners and Clients to maintain relationships and ensure a high level of support is always provided by the team Monitor post and/or emails and dealing with as appropriate ensuring all client related correspondence is passed on to an appropriate fee earner and actioned as necessary; proactively responding to and drafting responses on behalf of others, prioritising emails, collating necessary paperwork and e-filing Provide support to their immediate colleagues in the department, and where practical, other legal and support departments as requested by the Team Manager. Assisting others where there is spare capacity or it evident that a colleague needs assistance with their workload Answering phone calls for other members of the team when they are away from their desk and participating in a lunch time telephone rota within the Practice Assistant team Minute taking, following up designated actions to ensure completion ahead of the next meeting Liaise with the [Team Manager] over any planned absences, arranging cover as necessary and communicating this to the relevant fee earners Financial Assist fee earners and business development for client and event billing and credit control process Responsible for the completion of complex billing; ensuring bills are prepared to the highest standards of accuracy and it’s undertaken within the team in accordance with the contractual requirement Request cheques, bank transfers, and paying in money received, as appropriate Reviewing and updating time allocation and disbursements ensuring appropriate matter allocation Supporting the co-ordination of the WIP certification process Anticipating and dealing with matter related finance administration to include APRs, BACs, TTs Managing Expenses Processing Responsible for managing priorities and workloads to ensure deadlines are met. Liaising with PSM where challenges arise Responsible for managing the creation and maintenance of client data rooms in accordance with case milestones Proactively promote the use of data rooms with clients and lawyers Responsible for ensuring client and matter data is maintained within our case management and practice management systems, raising requests with the CMI team as appropriate Online applications e.g. Companies House, Land Registry, Searchflow, CRU forms Undertaking searches and completion of Stamp Duty Land Tax Ensuring compliance with firm wide/department policies and procedures including Lexcel and Information Security Customer service Arranging and attending team meetings Liaising with fee earners and PSM's to take instruction and liaise on work requirements Consistently and appropriately update service users on progress where appropriate Regularly offer assistance wherever possible Person specification What technical skills are required for someone to be successful and enjoy the role? Experience of working in a legal or professional services environment Advanced knowledge of Microsoft Office An aptitude for producing documents and client communications of the highest standard Advanced knowledge of document management/case management systems Who would be a good fit for this role? As part of the legal support team, you would be expected to have the following skills and experience: An effective communicator with the ability to establish and build client relationships; striving to provide exceptional service at all times Customer service focused Proven experience of managing administration services and resources, with a hands-on, practical approach Effective at investigating issues and seeing a problem through to conclusion Conscientious, taking personal responsibility for own work and accountability for its delivery and quality Excellent team player, sharing in team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges Positive can-do attitude with the ability to adapt to change Confidential and discreet but able to redirect information when appropriate to ensure areas of concern are resolved effectively Well organised and methodical with excellent attention to detail, ensuring accuracy in all client communications and deliverables

Job role: Office Manager Location: Blackburn Salary: £35,000-£40,000 DOE Benefits: 26 days holiday plus Bank Holidays, hybrid working, private healthcare & more. This is an exciting opportunity for experienced Office Manager to join a global consultancy company who have operated in Europe for over 40 years. Our client is looking for a dedicated candidate to provide high quality administrative support to their teams in the North West, North East and Scotland offices. The ideal candidate must own a vehicle with clean driving license and be willing to drive during working hours between two North West offices. What does the role involve? Secretarial work - organising travel arrangements, organising new starter set up, stationary orders, formatting spreadsheets and updating reports Invoicing - setting up new projects, completing audits and paperwork Health & safety - monthly audits, first aid audits, workstation assessment, PAT testing and organisation of office move Seminars - organising breakfast briefings, travel arrangements, dealing with feedback forms & requests & updating CRM system accordingly Marketing - updating CRM with new contacts, meetings, opportunities and seminar information. Other administrative duties Who would be the right fit? A minimum of 5 years' experience in a similar role Excellent communication in both written and spoken English language Great knowledge of Microsoft Office Excellent attention to detail Confident in financial reporting Clean driving license and own a vehicle Happy to travel between North West offices What our client can offer 26 days holiday plus Bank Holidays Company bonus scheme Pension Private medical and life insurance Flexible working arrangements, including hybrid working, dependant on team requirements. If this opportunity sounds of interest and you're keen to learn more don't hesitate to contact me via [email protected] or call on 07834553439. Please feel free to pass on my details if you know someone with relevant experience who may interested.

CARE121UK is a leading provider of care, serving clients across various services such as support work, childminding and private tutoring. With a commitment to excellence and customer satisfaction, we strive to deliver innovative solutions that meet and exceed our clients' expectations.Job Description:We are currently seeking a highly motivated and results-driven Full-Time Account Manager (Sales) to join our dynamic sales team. The Account Manager will be responsible for building and maintaining strong relationships with existing clients, as well as identifying and pursuing new business opportunities to drive revenue growth.Responsibilities:Develop and maintain long-term relationships with assigned key accounts, serving as the primary point of contact for all their sales-related needs.Understand clients' business objectives, challenges, and opportunities to effectively position our products/services and provide tailored solutions.Proactively identify and pursue new sales opportunities within existing accounts through upselling, cross-selling, and renewal strategies.Conduct regular meetings and presentations with clients to understand their evolving needs, communicate product/service updates, and address any concerns or issues.Collaborate with internal teams, including marketing, product development, and customer support, to ensure seamless delivery of solutions and exceptional customer experience.Develop and implement strategic account plans to achieve sales targets and growth objectives.Prepare and deliver sales proposals, quotes, and contracts in a timely and accurate manner, following company policies and procedures.Monitor market trends, competitor activities, and industry developments to identify new business opportunities and stay ahead of the curve.Maintain accurate and up-to-date records of sales activities, customer interactions, and sales forecasts using CRM software.Achieve monthly, quarterly, and annual sales targets and KPIs set by the sales management team.Requirements:Proven track record of success in a sales or account management role, preferably within the care services industry.Strong understanding of sales principles and techniques, with the ability to effectively manage the entire sales process from prospecting to closing deals.Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients at all levels.Strategic thinker with strong analytical skills and the ability to identify opportunities for business growth.Self-motivated and goal-oriented, with a proactive approach to problem-solving and achieving results.Ability to work independently as well as part of a collaborative team environment.Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office applications.Bachelor's degree in Business Administration, Marketing, or a related field is preferred.A valid driver's license and willingness to travel occasionally for client meetings and sales events.Eligibility to work in the United Kingdom.

Develop, manage, and execute the marketing plans for key commercial brands across multiple channels, that align with business objectives.Oversee all aspects of the commercial brands marketing plans including PR, media, digital, in-store and events (where appropriate).Oversee the design, production and distribution of marketing materials, create compelling content for a variety of platforms.Spearhead the development of digital marketing, SEO and social media to provide added value to existing customers and acquire new ones.Coordinate and participate in trade shows and industry events.Be the brand custodian, responsible for the execution of brand identity and brand guidelines of key commercial brands, ensuring a consistent brand tone of voice across marketing campaigns.Support the sales team with customer facing presentations and pitches, helping shape the view on market trends and the product portfolio innovation pipeline.Work in partnership with the sales team to present customer specific range plans, covering all aspects of commercialisation (POS, merchandising, promotion/launch, product placement etc.)Support the sales team in tenders and activation programs, creating customised programs, and other elements to ensure commercial brands are listed.Work with the Product Manager to identify new and unmet customer needs in the UK spirits industry, defining brand and commercial product opportunities.Analyse insights (market data, customer insight and feedback from the sales team) to help identify market and category trends in the spirits industry as well as subcategory trends: Gin, Vodka, Tequila, Rum, Whisk(e)y, Liqueurs, cocktails, RTD etc and support the team to build best in class category partnerships with customers.Work with the contract manufacturing team ("CDM") to publicise the brands capabilities across the spirits industry.Present market and performance data to the Commercial team, and Senior Leadership Team to drive marketing and business decisions and optimise marketing campaigns for maximum ROI.Develop relationships with the Key partners/ decision makers. Work with key stakeholders to create content to promote the company EVP.Minimum 5 years' experience in relevant marketing and communications rolesFMCG experience, preferably food & drink (ideally in the spirits industry).Demonstratable experience of successfully creating and implementing marketing plansDigital specialist in delivering engaging online content and managing social media accountsOn and off trade marketing experience preferredCreative thinker with the ability to develop and drive new, innovative ideas for campaignsStrong communication and presentation skillsHighly analytical and a commercial thinker, a clear ability to present robust and compelling insight/direction with a strong understanding of profit driversAbility to use and interpret large data sets from key databases: Kantar, Nielsen, Circana, EPOS and other data sources, creating process and reporting outputKnowledge of using, manipulating, and interpreting:EPOS Data - from retailers [e.g., Tesco] or other data companies (SMARTview)Panel Data - consumer trends on why the consumer is buying the productAdvanced IT and online skills

Role: Grant Manager and Project AdministrationLocation: London, Harwell, Shoreham, Bristol, Manchester or Glasgow - HybridSalary: �25,000 - �33,000Role ID: 2024-2310 Our vision is to create a safe and sustainable world.Ricardo plc is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we provide exceptional levels of expertise in delivering leading-edge and innovative cross-sector sustainable products and solutions. Every day, we enable our customers to solve the most complex and dynamic challenges to help achieve a safe and sustainable world. The RoleWe have an opportunity for an experienced administrator to support a range of exciting agricultural programmes. Our team of project managers and technical experts deliver advisory services on behalf of government. We deliver integrated programmes which incorporate project management, marketing, helpline delivery, grant dispersal and in-depth knowledge and understanding of the farming sector. The team has recently won a number of exciting, high profile contracts and we are growing our team to support delivery and further expansion. Key Responsibilities * Supporting the administration of one of the Scottish Farming Advice Service (SFAS) grant streams. Receiving applications, verifying eligibility and managing communication with applicants through the process. This task includes establishing and maintaining grant folders on the network, creating and updating records on the CRM database and managing correspondence. Full training and documentation of task processes will be provided. * Working with colleagues to provide support who engage with Ricardo through our delivery of the English Farming Advice Service, Scottish Farm Advisory Service and Defra’s Future Farm Resilience Fund - both telephone and email support. * Supporting the general administration of agriculture projects, this may involve organizing events (venue bookings and delegate administration), liaising with advisers, chasing down paperwork from subcontractors, or farmers. Key Competencies and Experience * Previous administration experience. * Have excellent professional telephone and email communication skills, previous helpline / telephone experience will be an advantage, but is not essential as full training will be given. * Strong organisational skills, with the ability to plan and prioritise a varied workload, balancing the needs of several projects. * Proven ability to take ownership of tasks. * Experience of using Customer Relationship Management databases (CRMs) is desired. * Have an excellent working knowledge of the Microsoft Office suite of applications, in particular Word, Excel and PowerPoint. * Be a proven completer-finisher with the ability to plan and prioritise a range of tasks and work effectively unsupervised. * Be able to build effective working relationships at all levels across the business. * Have a flexible approach to working activities- able to see where help is needed and support colleagues as necessary. * Able to suggest improvements to systems and processes to improve efficiency.Working hereYou will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place. We will encourage you to use your passion and expertise to make a positive impact through the projects you work on. Your knowledge and desire to bring about change will be invaluable in helping deliver innovative solutions that support communities across the globe in becoming safer and more sustainable. Work life balance We offer flexible approaches to work, whether that is working from home, being in the office, or as a hybrid worker. We're happy to discuss flexible working arrangements. Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential. BenefitsWe want you to know how much you are valued. Your remuneration and benefits package will reflect that. You will receive a range of benefits which include support for your physical and mental health. Our core benefits include 25 days' annual leave, plus 8 flexible bank holidays, a competitive company pension scheme, life assurance and professional subscriptions reimbursement. We also offer a wide range of flexible benefits to suit your lifestyle. Diversity, Equality, and Inclusion statementWe are an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. We have an ambitious diversity, equality, and inclusion approach as explained here. We value diversity; recognising that a more diverse workforce creates a richer and more varied working environment. Diversity also drives innovation, by allowing us to offer our clients the best consultancy service that we can. As part of our commitment to engage positively and pro-actively with all our employees and to ensure an inclusive culture, we are a recognised as a 'disability confident' employer. Next stepsOnce you have submitted your application a member of our Recruitment Team will be in touch. Please be aware that the timing can vary dependent on the volume of applications that we receive for each role and in some cases, we may start to review applications prior to the closing date. Ricardo is a Disability confident employer please advise the recruitment team via if you require any adjustments to support you throughout the recruitment process.#LI-JT1

Develop and implement a comprehensive business development plan targeting electrical wholesalers and contractors to achieve sales targets and revenue goals.Identify new business opportunities and market trends within the electrical industry, including emerging technologies, products, and services.Build and maintain strong relationships with existing and prospective clients, including wholesalers, contractors, and industry influencers, to drive sales and promote brand loyalty.Collaborate with the sales team to develop customised solutions and proposals that meet the unique needs of wholesalers and contractors, ensuring customer satisfaction and retention.Conduct market research and competitive analysis to stay informed about industry trends, competitor activities, and customer preferences.Provide regular reports and updates on sales performance, market trends, and customer feedback to senior management, and make recommendations for business growth and improvement.Attending Trade Shows and Exhibitions to drive growth of salesRepresent the company at industry events, trade shows, and networking functions to promote our products and services, expand our network, and generate leads.Work closely with the marketing team to develop promotional materials, campaigns, and marketing strategies targeting electrical wholesalers and contractors.Stay updated on relevant regulations, standards, and compliance requirements within the electrical industry, ensuring adherence to legal and ethical standards in all business activities.Collaborate with cross-functional teams, including operations, logistics, and customer service, to ensure seamless execution of sales orders and superior customer experience.Proven track record of success in business development, sales, or account management within the electrical industry, with a focus on wholesalers and contractors.Strong understanding of electrical products, systems, and solutions, with the ability to communicate technical concepts effectively.Excellent negotiation, communication, and interpersonal skills, with the ability to build rapport and trust with clients and stakeholders.Strategic thinker with strong analytic and problem-solving abilities.Self-motivated, results-oriented, and able to work independently as well as part of a team.Proficient in Microsoft Office Suite and CRM software.Willingness to travel as needed.

Manage a portfolio of existing accounts and develop strong relationships with key decision-makers.Understand customer needs and requirements related to welding supplies and provide appropriate product recommendations and solutions.Actively seek out and engage new customer prospects through networking, referrals, and industry events.Develop and implement strategic sales plans to achieve sales targets and expand customer base.Collaborate with internal teams such as sales, marketing, and operations to ensure excellent customer service and efficient order fulfilment.Stay updated on industry trends, market conditions, and competitor's activities to identify opportunities for growth.Prepare and deliver sales presentations and proposals to prospective and existing clients.Negotiate contracts and terms of agreements with customers to maximise profitability.Monitor sales performance metrics and prepare regular reports on sales activities, revenue, and forecasts.Proven work experience as an Account Manager, Sales Representative, or similar role in the welding supplies industry.Strong knowledge of welding equipment, consumables, and related products.Demonstrated ability to build and maintain relationships with customers at all levels.Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively.Self-motivated and results-oriented, with a track record of meeting and exceeding sales targets.Familiarity with CRM software and sales performance metrics.Willingness to travel to customer sites and industry events as needed.Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

Develop and implement effective CRM strategies to improve customer engagement and retentionOversee and manage the CRM system to ensure its functionality and efficiencyMonitor and analyse the data of customer behaviour to inform marketing strategiesLiaise with internal departments to align marketing efforts with company goalsEnsure compliance with data protection regulationsTrain and mentor team members on the CRM system and best practicesCollaborate with external agencies to maximise marketing effortsGenerate regular reports on CRM performance and customer insightsA successful CRM Manager should have:Expertise in CRM systems and database managementProven track record of analsying data to make enhancements Strong understanding of the leisure, travel and tourism industryProven experience in customer segmentation and targeted marketingExcellent leadership and interpersonal skillsStrong analytical skills with the ability to translate data into actionable strategies

You will be expected to create and building a rolling 12-month customer management strategy that ensures the proactive management of both the commercial and service elements throughout the life of the contractual term. You will implement strategy campaigns to improve service and business revenue for your portfolio and achievement of the core KPI's set, many of which will form part of the Annual Bonus AwardExplore cross selling opportunities where appropriate to drive revenue growth by offering the full product range.Build, develop and manage a pipeline of opportunities to cross sell additional services into the existing customer portfolio.Identify and gain support of key stakeholders in the customers organisation.Analyse lost business / complaint management data using system generated data to implement appropriate action to continuously improve results.Develop where appropriate Customer Account Plans to strategically identify and review risks and opportunities. Understand the key contractual requirements of each customer in the portfolio that you manage.Senior point of escalation for issues raised via the service office Understand the needs and future requirements of customers through proactive account management.Working with the onboarding team and new business team to ensure an effective mobilisation for new customers (won by NB team) & onward managementWork with internal stakeholders to manage customer complaints. Identify short term solutions and complete root cause analysis to prevent repeat occurrences, feeding back outcomes to customer contacts.Build a strong working relationship with both the Customer Relationship Advisor and Local Account managers that support your portfolio via the matrix structure.Have an ability to de-escalate difficult situations. A successful Key Account Manager should have:A degree in Business, Marketing, or a related fieldExcellent communication and negotiation skillsThe ability to build and maintain strong client relationshipsProficiency in CRM software and Microsoft Office SuiteA results-driven approach with a focus on customer satisfaction

Develop and execute a brand marketing strategy for the UK that aligns with the company's business goals.Collaborate with the Marketing & Agency team to create innovative marketing campaigns.Monitor and analyse market trends and competitors' activities to identify opportunities and key issues.Identify and drive PR, Social and influencer strategyTrack brand performance and provide regular reports to the senior management team.Work closely with other departments to ensure brand consistency.Manage budgets for marketing campaigns and promotional events.Foster positive relationships with stakeholders, partners, and customers.A successful Brand Marketing Manager should have:A degree in Marketing, Business, or a related field.Proven experience in brand management, preferably within the retail industry.Strong PR and influencer network Strong understanding of marketing strategies and market research methods.Excellent communication, leadership, and project management skills.Proficiency in using marketing software and social media platforms.Creativity and an eye for detail.

Develop and implement strategic marketing plans to achieve corporate objectives.Manage and oversee all marketing and agency department activities.Drive brand awareness and market positioning.Manage CRM systemDeliver on lead generation focused marketing campaigns.Evaluate and analyse market trends and competitorManage and coordinate advertising and promotional activities.Collaborate with sales to align marketing strategies and sales goals.Lead, coach and develop the marketing team.Monitor and report on the effectiveness of marketing campaigns.A successful Marketing Manager should have:Degree in Marketing, Business or related field.Proven marketing leadership experienceExperience in the industrial/manufacturing sector is preferred.Strong understanding of marketing principles and strategies.Excellent team leadership and management skills.Creative mindset with the ability to think outside the box.Outstanding communication and interpersonal

CAREERS THAT CHANGE THE WORLD OUR CULTURE Cambridge Associates believes culture is central to your success and ours. We believe in a vibrant, values-driven culture that is supportive, inclusive, and diverse. Here, we celebrate the individual while we support global connectivity. At CA, collaboration wins, kindness matters, and your success is our priority. o We foster an inclusive and diverse environment that enables all individuals to engage and bring their full selves to work. OUR CLIENTS Cambridge Associates believes our clients come first. Our clients are the most compelling endowments, foundations, pensions, private clients and institutional investors around the globe. We lock arms with them to meet and exceed their investment objectives, so they can change the world. OUR PEOPLE Cambridge Associates believes we do our best when you do your best. At CA, we are only as successful as you are. We actively recruit and invest in the most dynamic and diverse talent and then empower you to succeed. By leveraging your unique skills, developing your individual career goals, and building a collaborative global community of connected, diverse individuals, we build a community that is stronger together. But enough about us. Tell us about YOU o Are you a bold individual seeking an opportunity to contribute to a value-based, collaborative environment in some of the most exciting cities around the globe? o Are you eager to work for an organization committed to diversity, inclusion, sustainability, and Corporate Social Responsibility? o Do you strive to work in an environment that encourages innovation and teamwork? o Are you a thought leader who cares about making a difference in the world while contributing to an amazing culture? o Do you value a challenging professional opportunity where you can leverage your skills, gain a valuable foundational in finance and investment, and build a long-term career development plan? o Are you seeking a competitive salary a robust and comprehensive benefits program, and a variety of attractive benefits and perks? o Do you excel at: multi-tasking, interfacing with internal customers, and problem solving? THE OPPORTUNITY The Senior Team Assistant will perform a wide variety of administrative functions to an assigned group, which may include Investment Directors, Investment Associates, and department staff. In addition, a Senior Team Assistant will take on high-level duties such as conducting research, creating materials, preparing correspondence, and special projects. The Senior Team Assistant will respond to information requests, exhibit excellent judgement, think outside the box, and consistently seek to contribute to those he/she supports, our clients, and the firm at large by assuming greater responsibilities. The Senior Team Assistant may also mentor staff and take on leadership roles. RESPONSIBILITIES Works closely and effectively with Investment Directors and Investment Team to keep them well informed of commitments and responsibilities, informing them of conflicts, and following up proactively Extensive calendar management: schedule many internal and external meetings involving heavy coordination with internal staff Make complex and detailed travel arrangements using travel agency and Concur (online travel booking tool) Manage multiple tasks with a high degree of efficiency and discretion Support marketing efforts and researching backgrounds and bios when needed Work with Office Services team to support onsite Client and team meetings Provide administrative support to several Investment Directors and Investment Team: Create and maintain Box files on behalf of the team Schedule conference rooms, provide internal and external meeting support in Outlook and in person Serve as a virtual support resource for MS Teams, Webex and Zoom as needed and on behalf of Investment Team Monitor MS Teams Channels for team requests Research information via CA Home and Internet Prepare and reconcile timesheets, expense reports, and Amex statements Schedule manager meetings involving coordination with meeting planners Pull manager comments, manager quarterly letters, and factsheets for Investment Team as needed Maintain Client Contacts in CRM Dynamics Organize and manage business contacts in Outlook on behalf of Investment Directors Communicate and ensure the Firm’s standards for formatting are applied to all correspondence, presentations, and materials Prepare materials for yearly conferences and speaking engagements Prepare FedEx labels for shipment Provide coverage for Investment Directors and management staff during administrative team member absences Works closely with Administrative Manager to mentor and train team members May perform special projects and assume certain responsibilities as assigned by the Administrative Manager or Practice Management Teams QUALIFICATIONS Demonstratable experience in an administrative/secretarial role Advanced knowledge of MS Word, Excel (levels 1 and 2), PowerPoint, and Outlook is required. Experience with Adobe Acrobat is preferred. Knowledge of Box, Concur, MS Dynamics, MS Teams, Oracle, WebEx a plus Proactive approach to problem solving with strong decision-making capabilities Ability to multi-task and prioritize multiple requests Excellent organizational skills and attention to detail In depth knowledge of administrative procedures and tools Ability to use resources efficiently and effectively Eagerness to learn and ability to work independently while being a team player Exhibits initiative to forge productive cross-team/department relationships with members who are high frequency touch points Excellent writing and proofreading skills with an emphasis on accuracy, spelling, punctuation, and grammar Strong verbal skills with ability to listen and mentor others Must be able to maintain a high degree of confidentiality Ability to communicate effectively cross-office, with clients and other CA departments and interact effectively in a service-oriented environment.