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Overview of salaries statistics of the profession "Public Relations Manager in UK"

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Overview of salaries statistics of the profession "Public Relations Manager in UK"

42 750 £ Average monthly salary

Average salary in the last 12 months: "Public Relations Manager in UK"

Currency: GBP USD Year: 2024
The bar chart shows the change in the level of average salary of the profession Public Relations Manager in UK.

Distribution of vacancy "Public Relations Manager" by regions UK

Currency: GBP
As you can see on the diagramm in UK the most numerous number of vacancies of Public Relations Manager Job are opened in . In the second place is Wales, In the third is Cayman Islands.

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Administrative Assistant, Breast Radiology Department
King's College Hospital NHS Foundation Trust, Denmark Hill, London SE
An exciting opportunity has arisen for an Administrative Assistant with secretarial and reception duties in the Breast Radiology Department. We are looking for an enthusiastic and proactive person to join our administration team of eight and department of over 80 and provide first class administration support. This will include working alongside our senior administrator providing secretarial duties to consultants, surgeons, nurses, specialist registrars and senior managers. You will also work alongside our clinic co-ordinators, working on reception, making appointments and being the first point of contact for sometimes extremely anxious patients and their families. You will possess excellent communication skills, be able to prioritise and organise a varied workload and be IT literate with working knowledge of MS Word, Excel and Outlook. We welcome applications from candidates that will able to build effective working relationships with colleagues of all levels and work using their own initiative. In return, the post holder will be supported in their role through training, supervision and opportunities to develop. We highly recommend an informal visit to meet the team and see the department. Due to the nature of the post, applicants must be female (this provision applies under the Sex Discrimination Act 1975 section 7(2) (b) in relation to GOQ) To provide a professional secretarial service to radiologists, clinicians, nurses and surgeons within the Breast Radiology Department as part of the South East London Breast Screening Programme and National Training Centre and King’s Symptomatic Breast Services. To perform reception duties in the Breast Radiology Department, which involves checking client details, identifying previous screening films and preparation of paperwork for mammography screening, assessment and symptomatic clinics, observing client’s/patient privacy in accordance with Trust regulations and to facilitate the smooth running of the clinics. King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley. King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible. The trust-wide strategy Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King’s to another level. MAIN DUTIES AND RESPONSIBILITIES: 1. Communicate with and provide information to Clinic Co-ordinators regarding patients who will attend for further investigation appointments. 2. To type Radiologist’s assessment clinic letters in a timely manner. 3. Return all letters to radiologists to sign. Place all patient packets in the assessment packets tray in the Administration Service Delivery Managers and Patient Pathway Co-ordinators office to be sent to Breast Screening Admin at 104 Denmark Hill or to go on the MDM. 4. Give the Clinic Co-ordinators packets for patients who are returning at a later date for a procedure. 5. Type GP assessment DNA letters, notepad and put the packets in the assessment packets tray in the Administration Service Delivery Managers and Patient Pathway Co-ordinators office to be sent to Breast Screening Admin at 104 Denmark Hill. 6. Type and circulate Breast Surgeon and Breast Care Nurse’s results letters following the results clinic at King’s. 7. Attend meetings, and take minutes as required. 8. To deal with telephone enquiries and take messages as required. 9. Report faults on own and shared equipment as and when required. 10. Type ad hoc letters and documents as and when required and to undertake any other administrative or secretarial duties appropriate to the grade that may be required from time to time. 11. Ensure that all secretarial tasks are completed in a timely manner in the event of Administrator leave. 12. Take and collect the post to the post room before 3.00p.m. 13. To maintain a telephone service to clients, which would incorporate processing client’s requests for results (which may have been delayed due to further clinical discussions). In addition to answering telephone queries in regard to symptomatic breast problems some of which will be of a complicated and emotive nature, and the breast screening well women programme. To deal with enquiries from relatives, the public, and external agencies and to be able to communicate with people that have communication difficulties regarding complicated procedures. 14. When covering the reception desk keep diary updated with the Administration Service Delivery Manager to ensure annual, study leave and lectures are entered for each consultant. 15. To perform assessment/symptomatic reception duties within Breast Radiology Department as and when required. 16. Ability to learn how to use the EPIC system, NBSS database, Family History database are essential requirements for this post. 17. The post holder will be required to aid the smooth running of the Breast Radiology reception desk which will include the running of multiple simultaneous clinics, the attending of specimen imaging from theatres whilst patient is still under anaesthetic, answering telephone enquiries, assisting nursing, radiographic and radiology colleagues. To be able to identify and prioritise as appropriate. Flexibility is also required with late running clinics. 18. The post holder will be required to ensure the timely allocation of assessment appointments within the National Breast Screening national targets. 19. When covering for the Administrator the post holder is required to ensure with the Administration Service Delivery Manager that the reception is covered at all times and that clinics are planned in accordance with the availability of Consultants, Nurses and Radiographers. The line manager must be informed of adhoc clinics run by Breast Care. 20. To be able to provide an empathetic and sympathetic approach to distressed or anxious clients who have concerns in regard to screening or results. 21. Understanding and identifying the difference between screening, family history, symptomatic and external referral patients in order to manage enquiries appropriately. 22. 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PA/Administrator
Bury GP Federation, Bury BL
JOB SUMMARY PA to the Chief Officer To provide a comprehensive, efficient and professional PA support service, the post holder will support the Chief Officer and wider management team, working collaboratively with other members of the business support team in line with business requirements. The post-holder will manage the Chief Officers diary and meetings, requiring a high level of organisation and coordination as well as the ability to record, collate and produce accurate minutes or action points, in a timely manner.Key Responsibilities: - Ensure a positive working relationship with the Chief Officer and put in place key systems to enable the Chief Officer to have access to all necessary documentation, when working on and off site To ensure good communication channels, both internally and externally on behalf of the Chief Officer Prepare agendas and collate relevant attachments, attend meetings and take accurate minutes and action trackers for meetings chaired by the Chief Officer and/or corporate meetings as requested Ensure venues and technology are appropriately used and agenda, minutes, papers and action logs are distributed in a timely manner in accordance with the agreed deadlines. Act as a central point of contact for these meetings Maintain diaries using Microsoft Outlook to maximise and ensure effective use of the Chief Officers time. Dealing with short notice planning and last-minute changes, exercising good negotiation skills to secure mutually agreed outcomes Assist the Chief Officer by researching, obtaining and preparing information to produce reports and statistics as required To proactively manage actions required following attendance at meetings, ensuring that actions are disseminated to colleagues as appropriate with timely reminders in place for completion of the work To proactively forward plan submission of reports to Boards/Groups utilising forward plans, ensuring no surprises when agenda are issued and the call for papers is received To proactively forward plan on behalf of the Chief Officer Provision of copy typing as required Administrator The Administrator will support the wider team by helping to deliver an effective and competent level of administration. Monitoring of work requests delivered to a joint admin inbox will form the main part of the role and the post holder will ensure that jobs/admin tasks are completed in an accurate and timely manner, ensuring the high standards of Bury GP Federation are always maintained. Key Responsibilities - Monitor the joint admin inbox and help co-ordinate the allocation of work to the admin team - Assess, prioritise and organise own workload to ensure deadlines are observed and duties performed efficiently - Develop and maintain efficient office support systems and procedures to monitor updates and record task completion - To produce accurate, high-quality correspondence, reports and other documents as requested via the inbox - Professionally respond to telephone or in person callers, using personal judgement to action, problem solve and escalate as required, paying particular attention to confidentiality, information governance and public relations - Undertake ad hoc project work as and when required - Maintain all records (paper and electronic) in accordance with the Federations Records and Information Governance procedures. Ensuring version control is maintained across all documentation held by the organisation - To recognise the need for flexible working and be willing to undertake extra duties as a when required that are commensurate with the grade and responsibilities of the post. 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It is the practice of the federation to periodically examine employees job descriptions and to update them to ensure that they relate to the job as then being performed, or to incorporate any changes. This procedure is jointly conducted by each manager in consultation with their direct reports. The post holder will therefore be expected to participate fully in such discussions. The Federation requires that every supervisor and manager is aware of their duties and responsibilities for the effective management of the Federation. The Federation has in place various policies, which will be amended from time to time, and additional policies will be introduced as necessary. These incorporate certain aspects of roles and responsibilities which every employee is expected to carry out as diligently as possible. The post holder will therefore be required to undertake such duties and responsibilities as may reasonably be required and which are commensurate with the post holders grade/level in the Federation. This job description is indicative of the range of responsibilities of the post. It is not intended to be an exhaustive list of duties and the post holder may undertake other duties not specified within the job description but within the general scope of the post and as determined by management. Benefits Company pension Employee discount (Blue Light card) Modern office facilities (break room, cafà and kitchen) Free, secure, on-site parking Access to on-site Gym Sick pay (after qualifying period) Friendly team/work environment Walking distance to Bury town centre Easy access to motorway network
Clerical Officer
Tameside and Glossop Integrated Care NHS Foundation Trust, Hyde SK
SECTION 1- MAIN RESPONSIBILITIES: Provide a full range of clerical tasks to Healthcare Professionals. Have a variety of IT skills to be able to use spreadsheets, word processing, e-mails and basic keyboard skills. To use the patient administration system to book patient appointments. General office management skills such as filing/management of records and switchboard/telephone duties. You may be required to provide administration support for services being provided off site. To work as part of a team and to carry out tasks set by the Administrator/line manager. To be conversant with all of the services offered within Community Healthcare. To process incoming and outgoing mail. To undertake data inputting ensuring deadlines are met as set by the Administrator/line manager. Knowledge of Data Protection Act, patient confidentiality, risk management and health and safety procedures. To attend all Mandatory Training e.g. Fire Lectures, Manual Handling, Basic Life Support & Risk Management. To undertake waste management and energy saving procedures in accordance with trust policy and to assist with the collation of monthly waste management statistics as directed by the Administrator/line manager. To support the Administrator/line manager in the smooth running of the services provided by the community healthcare setting. Clerical officers are expected to cover at own and other community facilities during annual leave and sickness absences. The post will include a range of duties, which fall within clearly defined limits. SECTION 2- KNOWLEDGE AND SKILLS Communications Good communication skills to deal with enquiries to the department by telephone or face to face making. To communicate verbally and non-verbally to deal with enquiries from service users/relatives, members of the public and outside organisations. 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International and Domestic Strategy and Engagement Directorate - PA & Secretariat Assistant
Home Office, London
Details Reference number 322165 Salary £28,000 - £33,600 National: £28,000 min - £29,400 max. London: £32,000 min - £33,600 max Job grade Executive Officer Contract type Permanent Business area HO - STARS - International and Domestic Strategy and Engagement directorate (ISED). Type of role Administration / Corporate Support Secretarial Working pattern Full-time, Job share, Compressed Hours Number of jobs available 1 Contents Location About the job Benefits Things you need to know Apply and further information Location 23 Stephenson Street-Birmingham, General Buildings-Cardiff, 2 Marsham Street (2MS)-London, Soapworks-Manchester About the job Job summary The International and Domestic Strategy and Engagement (ISED) directorate sits at the heart of the Home Office International System and acts as the central strategic and coordination function for the department’s engagement and partnerships with local and UK domestic partners. ISED champions the systems, steers the department through the recent International Strategy, and comprises of deep country- and region-specific expertise. ISED is a cross-cutting Directorate, with an overview of all Home Office priorities. The International Engagement Team within ISED delivers ministerial and official-level bilateral and multilateral engagement. This is an exciting opportunity for the right candidate to develop, connect with a wide range of people and engagement structure within a high performing policy group. ISED is made up of four units: 1. Europe and Multilateral 2. Africa, Middle East and Asia 3. UK Domestic, Overseas Territories, Americas & 5EYEs 4. International Strategy and Capabilities This role sits within the newly-formed Directorate Support Team, who support corporate and business administration delivery across the whole of ISED. You will work with a small friendly team, headed by a G7 Chief of Staff. Our team values are proactivity, compassion, transparency and innovation. Our team delivers support to named teams as well as a central function that benefits ISED as a whole. We actively embrace diversity and promote equality of opportunity, to enable us to reflect the communities that we serve. We provide people with the opportunity to work at pace and deliver in stretching roles. You will learn a lot in your day to day work – but we also provide excellent wider learning and development opportunities. Due to business requirements this post is not suitable for part time working. Job description This is an exciting opportunity to join the International Engagement team within ISED. The International Engagement team has responsibility for representing the department on the international stage. Our work is high-profile and can vary significantly day-to-day dependent upon international events and current affairs. This is a fast-paced and stimulating role within a supportive and friendly team. They provide opportunities to engage at the highest levels and represent the department internationally, including travel to support visits by ministers and senior officials. This is an excellent entry level roles for both domestic and international policy, diplomacy and wider civil service work. The post holder will need to build up an understanding of the foreign policy context and stay abreast of Home Office policy developments. They will be in the privileged position of looking across the full breadth of the Home Office’s international priorities so will be exposed to a wide range of policy areas. This is demanding but rewarding work and, while the post holder will be stretched at times, they will be supported by the team and wider directorate. This is an exciting opportunity to join the International Engagement team within ISED. The International Engagement team has responsibility for representing the department on the international stage. Our work is high-profile and can vary significantly day-to-day dependent upon international events and current affairs. This is a fast-paced and stimulating role within a supportive and friendly team. They provide opportunities to engage at the highest levels and represent the department internationally, including travel to support visits by ministers and senior officials. This is an excellent entry level roles for both domestic and international policy, diplomacy and wider civil service work. The post holder will need to build up an understanding of the foreign policy context and stay abreast of Home Office policy developments. They will be in the privileged position of looking across the full breadth of the Home Office’s international priorities so will be exposed to a wide range of policy areas. This is demanding but rewarding work and, while the post holder will be stretched at times, they will be supported by the team and wider directorate. This role will have the following responsibilities: PA Support to DD ISED PAs are the centre point of contact of colleagues needing to access and engage with the SCS. Local priorities and ways of working will be determined by the individual needs of your principal, but you can expect the key responsibilities of this role to be: Diary and inbox management for your principle Supporting day to day delivery through day packs or prioritisation Working with the Unit SMT to support the DD and curate messaging to your principle Working with other PAs to ensure join up across units, and with the DG PO team to ensure SCS messaging is cascaded Secretariat Assistant The Secretariat team lead on the delivery of ISEDs obligations to reply to Parliamentary Questions, Freedom of Information Requests and Ministerial Correspondence. The team proactively drafts and leads on these items to reduce the burden on ISED Policy teams and acts as the centre of excellence in ISED supporting colleagues. Within this role, key tasks would be: Daily check of PQs, FOIs and Correspondence Lead initial drafting of anything received Work with teams to upskill colleagues Understand and advise on FOIs, PQs and correspondence Delivery and management of the ISED Public Lines Pack and On Call Rota Design and maintenance a database of responses for audit purposes Management of the Home Office Diptels, in tandem with FCDO Minuting of SLT Meetings and distribution across ISED Person specification You communicate effectively both verbally and in writing with the director and You can use appropriate methods of communication over email, telephone, and face-to-face. You enjoy working with people at all levels, internal and external, to deliver results, as you will be liaising with senior officials and offices across Whitehall. You build effective partnerships and relationships both internally and externally, from a range of diverse backgrounds. You are adept at influencing and negotiating with others to achieve timely results. You exercise discretion, tact and diplomacy in managing sensitive, personal and confidential matters. Your role with involve close working with the deputy director, so you must be able to gain a clear understanding of their needs and expectations. You will need to understand the priorities of the Department and how your work supports its objectives. You are confident working with senior officials and external stakeholders. You remain calm whilst working under pressure and to demanding deadlines whilst maintaining a flexible approach. You can think on your feet and take the initiative. You can make decisions when needed and are accountable for your actions and your performance. You take responsibility for delivering timely and quality results. The successful candidate will be motivated, flexible and adaptable in their approach to work, and when required support with other tasks. It is essential that the post holder can work at a fast pace and can prioritise their work effectively. They will also need to be a good communicator, both verbal and written, and be comfortable engaging with senior management and other Private Offices across government, external and international stakeholders, law enforcement, and the voluntary sector. Essential criteria: Strong interpersonal skills to build good working relationships with both internal and external partners. Excellent communication skills (both oral and written), and the ability to juggle competing demands across challenging portfolios. Given the often-changing priorities with each country and policy area, the post holder will need to be adaptable and flexible, effectively prioritising work and often working at pace. 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As part of the application process, you will be asked to complete: A CV detailing job history/skills A statement of suitability (personal statement) (maximum 500 words) Provide evidence of the behaviour Communicating & Influencing (250 words maximum) Further details around what this will entail are listed on the application form. The statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job advertisement. For guidance on how to construct your personal statement, you are encouraged to visit Civil Service Careers. Links – Statement For guidance on how to construct your behaviour examples, you are encouraged to visit Civil Service Careers. Links –Behaviours The sift will be held on the behaviour Communicating & Influencing and the statement of suitability (personal statement). The CV will not be scored. 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You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice. When completing your application you will have the opportunity to select your preferred location(s). Please ensure you select all locations you are interested in. Candidates who are successful at Interview will be placed in order of merit per location and provisional job offers will be made in strict merit order per location preference. Provisional offers are made, as they are on condition that you successfully pass all pre-employment checks. Note for Candidates Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying of examples/answers from internet sources. If any is detected the application will be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving internal candidates. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants. If you are currently an agency member of staff working within the Home Office, a contractor or contingent worker you can only apply for roles that are advertised externally, i.e. outside the civil service. If you are eligible to apply for a role, you are required to select yourself as an external applicant and not internal when submitting your application on Civil Service jobs. This will prevent any delays in pre-employment checks should you become successful in being made an offer of employment after the Interview stage. Hybrid working is an option Hybrid working enables employees to work partly in their workplace(s) and partly at home. A hybrid working pattern may be available, where business needs allow. Applicants can discuss what this means with the vacancy holder if they have specific questions. Visa sponsorship We are unable to sponsor any individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas as we do not hold a UK Visa & Immigration (UKVI) Skilled Worker License. A location based reserve list of successful candidates will be kept for 12 months. Should another role or similar role become available within that period you may be offered this position. Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best. We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer. New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. For further information please see the attached notes for candidates which must be read before making an application. Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details. Transfer Terms: Voluntary. If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks. Please see the attached list of Home Office acceptable ID documents. Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk Reasonable Adjustments If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs. Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional. 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Contact point for applicants Job contact : Name : Home Office Resourcing Centre Email : [email protected] Recruitment team Email : [email protected] Further information If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance [email protected]. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.
PA to the Headteacher
The Kingsway School, Cheadle
Contract type: Permanent, Full Time - 37 hours per week, Full year.Location: Based at The Kingsway School (two sites)Required from: Immediate StartSalary: NJC Scale 6 point 22 (£29,439) per annumClosing date: Friday 20 October at 12 noonInterview date: To be confirmedJob Purpose:To deliver a professional, comprehensive and discreet secretarial, organisational and administrative service to the Headteacher, Operations Manager and Senior Leadership Team, providing highly efficient and effective support in relation to all matters, enabling the School to deliver high quality teaching and learning.Key Accountabilities/Primary Responsibilities:Duties that may be carried out in this role include, but are not limited to:1. Support to the Headteacher, Senior Leadership Team & Operations Manager Represent the School & Headteacher’s Office in a positive & professional manner on all occasions, managing & screening the Headteacher’s emails, post and telephone calls and ensuring that appropriate timely action is taken. Work with the Headteacher & Senior Leadership Team to manage their electronic diaries to ensure that their time is used as efficiently and effectively as possible: identifying and resolving any potential conflicts to enable them to meet their commitments Anticipate the requirements of the Headteacher & Senior Leadership Team, including making accommodation and travel arrangements, briefing them and providing relevant timely information prior to meetings & events Undertake the preparation and production of complex reports for the Headteacher & Senior Leadership Team, which could contain distressing or upsetting content and ensuring that all such correspondence is processed accurately including HT Report to Governors and PEXs. Manage and coordinate key tasks delegated by the Headteacher and ensure deadlines are met by staff e.g., Subject Leader Reports, coordinating Governor Body meetings including preparing agendas, distributing materials, minute taking, administration support, updating GIAS, updating governance structure and attendance documents Assist the Headteacher & Senior Leadership Team in providing information for Governors Reports, minutes, preparing speeches, routine parent letters, messages via the appropriate parent communication channels, staff and student references Organise events and meetings as directed by the Headteacher & Senior Leadership Team ensuring that venue and hospitality arrangements are in place, and that all relevant delegate information is prepared and circulated in a timely manner. Prepare documents as directed including reports, agendas and correspondence for signature; sourcing, organising and analysing information as required and utilising appropriate formats. Take accurate minutes at briefings, meetings and hearings, ensuring that they are circulated to the appropriate parties in a timely manner. Act as liaison between the Headteacher & Senior Leadership Team and staff to ensure that matters are dealt with promptly including gathering, collating and disseminating information, responding to questions and ensuring that actions are carried out and followed up. Ensure that communications are filtered and work is prioritised appropriately, bringing matters to the attention of the Headteacher, Operations Manager & Senior Leadership Team accordingly. Ensure that both hard copy and electronic filing systems, including email are kept updated, maintained and compliant with the Data Protection Act 2018.2. Complaints Manage the Schools Complaints process in conjunction with the Headteacher & Senior Leadership Team in a timely and effective way, taking initial details & directing to the necessary member of the Senior Leadership Team and responding as necessary in alignment with Trust policies, maintaining a tracker.3. HRStaffing: Keep the Single Central Record up to date in compliance with Ofsted requirements, Keeping Children Safe in Education guidance & all other relevant statutory regulation. This to include having delegated responsibility of overseeing the maintenance of the SCR with specific responsibility for maintaining staff, volunteer and governance records. Place adverts, maintain application & shortlisting records as well as ensuring the shortlisting panel has all of the applications within a short time following the closing date Liaise with the Headteacher and Senior Leadership team, Operations Manager as appropriate regarding any contractual changes to the terms & conditions of employment including flexible working hours’ request, notifying HR & Payroll accordingly. Prepare offer letters and ensure all relevant forms are completed in respect of new staff/leavers Co-ordinate & arrange inductions for all new staff. Arrange ‘welcome meetings’ throughout the academic year for the Headteacher, Senior Leadership Team to meet all new staff, Arrange the timely receipt of SLT appraisal meetings Support HR with the annual workforce census data collection Act as a single point of HR contact for the staff body and to work with the Trust HR to ensure matters are dealt with swiftly and confidentially Support Attendance & Absence Management including: Maintain in Every HR accurate absence records Oversee the timely arrangement of Return to Work interviews by the Headteacher & Senior Leadership Team in line with the Trusts Absence Policy, ensuring quality of report, keeping the Headteacher appraised of compliance. Compile monthly reports to the Trust’s Payroll providers with all variations to salary and record sickness absences on the Trust’s payroll provider’s iTrent system.4. Communication & Events Liaise with parents, staff, Governors and external agencies including the Local Authority on behalf of the Headteacher & Senior Leadership Team as appropriate Liaise with the Marketing Department on promotional matters relating to the School Assist the Headteacher, Operations Manager & Senior Leadership Team in arranging Strategic Planning Days and staff training sessions for staff to ensure that they are aware of associated procedures and regulations Develop and implement administrative processes, procedures and systems which maintain compliance with School/Trust policies and procedures and statutory requirements, including but not limited to those in respect of safeguarding and data protection. Undertake the preparation and distribution of agendas, paperwork and minute taking for meetings as required including Senior Leadership meetings and Staff meetings Undertake the administration of paperwork and preparation for investigations and casework e.g. Disciplinary, capability. Liaison with professional bodies, outside agencies, other schools/universities and organisations and attend to queries as required by the Headteacher & Senior Leadership Team Communicate complex and sensitive information to staff and all stakeholders Provide a point of contact for parents/carers and all stakeholders to speak with the HeadteacherResponsible for the production of minutes for staff meetings and briefings and taking minutes in special circumstances to ensure full records are kept of all such meetings5. Other Responsibilities Undertake project work as directedIn addition, the post holder will undertake any other miscellaneous work, deemed suitable by management of the school.The PA to the Headteacher will be required to be flexible and work outside of normal School working hours to support wider school events, such as Open Days.Professional Development Maintain personal professional development to ensure that the knowledge and skills required to fulfil the role of PA to the Headteacher are kept up to date, including attending any training course relevant to the post to ensure continuing personal and professional development. Be a professional role model, and understand and promote the aims and the values of the TrustSafeguarding and Promoting the Welfare of Children and Young People The PA to the Headteacher is required to adhere to the statutory guidance ‘Keeping Children Safe in Education’ and follow all of the Trust’s policies and procedures in relation to safeguarding at all times. The PA to the Headteacher must take appropriate action in the event that they have concerns, or are made aware of the concerns of others, regarding the safety, or wellbeing of children or young people.Data Protection & Confidentiality The PA to the Headteacher is expected to comply with the provisions of GDPR and the Data Protection Act 2018, and follow all of the Trust’s information governance policies and procedures at all times. Any information the jobholder has access to, or is responsible for, must be managed appropriately and any requirements for confidentiality and security observed. Information must not be disclosed to any person, or Authority without observing the correct procedure for disclosure as set out in the Trust’s Data Protection Policy. Nothing shall prevent the jobholder from disclosing information that they are entitled to disclose under the Public Interest Disclosure Act 1998 as amended, provided that the disclosure is made in accordance with the provisions of that Act/s.Equality and Diversity The PA to the Headteacher is required to treat all people they come into contact with, with dignity and respect, and is entitled to expect this in return. The Trust are committed to fulfilling their Equality Duty obligations, including valuing equality and diversity and we expect all employees to share this commitment.Health and Safety The PA to the Headteacher has a duty to take care of their own health and safety and that of others who may be affected by their actions at work.The PA to the Headteacher must cooperate with the Trust as their employer, and co-workers to help everyone meet their legal requirements and follow the Trust’s health and safety policies and procedures at all times.Job Types: Permanent, Full-timeSalary: £29,439.00 per yearBenefits: Additional leave Health & wellbeing programme On-site parking Sick paySchedule: Monday to FridayAbility to commute/relocate: Cheadle: reliably commute or plan to relocate before starting work (required)Work Location: In personApplication deadline: 20/10/2023
Patient Pathway Manager
Calderdale and Huddersfield NHS Foundation Trust, Halifax HX
We are delighted to offer this exciting opportunity for a high calibre individual to join Womens Sevices at Calderdale and Huddersfield NHS Foundation Trust . The role offers an excellent opportunity for a decisive and dynamic individual with line management experience to expand their knowledge and skills. Previous leadership and NHS experience is essential. Applicants must possess excellent communication, collaboration and team working skills. The successful applicant must demonstrate strong organisational skills and be analytical, adaptable and motivated. The creation and maintenance of effective relationships at all levels will be a vital part of this role as you will be responsible for promoting the improvement and quality of administrative practices to support patient care. You will be a motivational team leader for service improvement and work collaboratively with all staff across multiple disciplines to adopt digital change and new ways of working. To co-ordinate and failsafe the patient journey from referral to treatment including long term follow-up within directorate to ensure a timely and effective delivery of patient care. To provide line management, senior support and expert knowledge to the team of directorate secretarial and administration staff. To work with consultants and service lead to improve pathway delivery. To oversee all administrative and clerical processes to enable a high quality, effective, patient focused service to be delivered. The post holder will ensure that standard operating procedures are followed, ensuring achievement of all performance targets. The Manager will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the Operational Manager. The post holder must be familiar with RTT pathways and procedures to enable effective management of our patients and their appointments. We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients’ homes. We also are incredibly proud to have almost 150 volunteers here at CHFT. We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children’s and young people’s services; end of life care and outpatient and diagnostic imaging services. We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza. We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS – yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members – patients, staff and the local community. Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first. DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES of the Postholder : Pathway Management To be the named pathway and failsafe co-ordinator for the directorate ensuring failsafe processes are in place. To proactively manage the administration of patient pathways across speciality services and to resolve appointment queries as escalated by the appointment centre and other service areas within the Trust. Track patients and actively manage patient’s clinical pathway to ensure appointments, investigations, MDT discussions and treatments are conducted in a timely manner consistent with their timed clinical pathway and expected appointment scheduling Support service improvements in relation to the administration and delivery of patient pathways as required. On escalation, liaise with clinical teams to expedite where necessary any interventions which appear to be causing a delay or sit outside expected time scales. To track patients through speciality services, implementing processes to ensure patients are not lost to follow-up by ensuring follow-up appointments are available as necessary via the right channel (i.e. via an order). To use the 18-week referral to treatment (RTT) to manage all outpatient pathways, working in conjunction with the secretarial/administration teams and appointment centre as appropriate To oversee the co-ordination of the patient journey from referral to treatment including long term follow-up within speciality services to ensure a timely and effective delivery of patient care. Provide expert knowledge of 18-Week Referral to Treatment rules (RTT), and use them to support the secretarial and administrative teams in managing all patient journeys To assess the need to contact individual patients and coordinate completion of any outstanding appointments To track new and follow up patients within the service working in conjunction with the appointment centre Provide assurance that clinical correspondence and text reminders are uploaded, received and attended within clinically led timeframes Be responsible for identifying point of handover for patients on multiple clinical pathways and assign to appropriate administrator To demonstrate and understand speciality terminology and the flow through the patient pathways Outpatient Capacity and Management Work with Clinical and Appointment Centre Administration and booking teams to identify capacity and utilisation and ensure timely patient care is delivered. Identify, manage and monitor outpatient scheduling and potential capacity issues. Escalate any appointment capacity issues and/or appointment delays to the Operational Manager Ensure outpatient clinics are marked with consultant annual leave, audit, study leave, liaising with the Operational Manager as appropriate. Act as a point of escalation to the Operational manager, in conjunction with the consultant lead, if any concerns within clinic capacity or patient care are identified Ensure the correct booking of patient appointments, prioritising urgent patients as requested by clinicians. This includes liaising with the appointment centre, ensuring patients who do not attend are followed up appropriately at the direction of the clinician. Monitor and action incomplete outcomes making sure clinics are cashed up within a timely manner. Liaise with the appropriate clinician to action outcomes that are unavailable. Ensure failsafe loop to safeguard patients from being lost to follow-up and to avoid delays to follow-ups - make sure patients at the highest risk of significant, avoidable harm receive follow-up review and/or treatment as scheduled Monitor, escalate and amend pathway appointment bookings accordingly, monitoring against waiting targets throughout. Support the department to deliver across the range of performance indicators including ASI, holding list, RTT, incomplete outcomes, DNAs and cancellations, complaints and incidents. To maintain and be responsible for ensuring data quality on Trust systems Appointment slot issue management - working with the clinical service lead to ensure patients are allocated into the most appropriate clinics Holding list management - work with clinical leads to ensure patient is allocated into the most appropriate clinics following validation Investigate patient DNAs in conjunction with the appointment centre team, communicating the results to the consultants and the operational management team is appropriate Reschedule outpatient clinics as requested and in line with Trust policy Monitor performance indicators using the Trust Knowledge Portal working with clinicians and service leads to improve patient pathways within the service To ensure appointments are in line with the Trust Access Policy inclusive of NICE guidelines highlighting issues in taking corrective action when necessary Undertake investigation of any breaches of targets, and put in place actions to resolve and prevent Line Management Line manage the medical secretaries and administrative staff within the directorate admin team Implement Trust systems for managing individual performance and for resolving poor performance Ensure that annual leave, flexitime and sickness is managed and recorded accurately and that adequate cross cover arrangements are in place for staff in direct line management responsibility To provide day to day supervision and work allocation for all secretarial and admin staff within the directorate. Lead in the recruitment of staff with the appropriate skills to support the needs of the secretarial and admin team Be responsible for continuing personal and professional development of self and staff, undertaking yearly appraisals Monitor and manage admin staff compliance with essential safety training and any other role requirements. To train and guide all administrative staff in relation to the failsafe policies and procedures and escalate areas of concern to the Operational Manager and clinical lead as appropriate Ensure that Standard Operating Procedures are adhered to by all administrative staff within the admin team Deal with queries from GPs, doctors, wards and other service areas over the phone or in person in a calm and polite manner and in accordance with the trust policy General Responsibilities To contribute to the running of an effective and tidy administration space using appropriate administrative systems, taking initiative in establishing office procedures, managing own workload and working unsupervised Has end to end responsibility in the management and approval of all clinic template changes. Excellent communication skills with the ability to build good relationships, manage conflict and have authentic conversations within a challenging environment To communicate with all levels of staff within the Trust, Primary Care, Partnership Trusts and patients to obtain a verify relevant information relating to patient care To be competent and confident in using EPR and other systems in the department To chair and/or actively participate in all appropriate staff meetings and training initiatives To be responsible for timely written and verbal communication with patient's, clinicians, nursing staff and management Awareness of data protection act and freedom of information act and support requests for data as required Ensure that all information distributed to patient's is accurate and up-to-date To deal with complex queries/concerns and support complaint investigations as appropriate, implementing any actions agreed as a result. Liaise with the operational manager for escalation when required. To work closely with clinical, operational and governance colleagues to deal with patient queries, complaints, and/or incidents in relation to pathway management and outpatient services within the directorate. Safeguard against appointment errors incorrect bookings and location errors Escalate any issues that cannot that be directly resolved to the Operational Manager Responsibility for checking the quality of data entered onto the failsafe and filing system, to ensure that all national standards are maintained and reportable To escalate potential breaches in line with the Trust Escalation Policy, immediately to the Operational manager Support senior management team and consultants with capacity and demand modelling within the service Support service improvement pathway redesign across the directorate Manage communications targets e.g. discharge letters and outpatients letters Monitor that all communications to clinical team, primary care, patients and their relatives as well as internal and external organisation are timely and of a high standard Liaise closely with other Patient Pathway Managers in other Trust admin teams to ensure a standardised approach to management of patient pathways Act as the point of escalation for the secretarial and administration team and associated posts on issues and queries relating to the patient pathway This job description is an outline only and is not definitive or restrictive in any way. It will be regularly reviewed and may be amended in the light of changing circumstances following consultation with the post holder.
Deputy Office Manager
UK Health Security Agency, Manchester M
Details Reference number 320164 Salary £25,976 - £30,264 Job grade Executive Officer EO National Contract type Permanent Type of role Science Working pattern Full-time Number of jobs available 1 Contents Location About the job Benefits Things you need to know Apply and further information Location MRI, Oxford Road, Manchester, M13 9WL About the job Job summary We are seeking an enthusiastic and highly motivated deputy office manager to oversee the office area in the virology department. The post holder will be supported by the Virology laboratory manager and a small team of office supervisors. All applicants must hold at least 3 years-experience in an office supervisory role. The post holder will, alongside the Virology laboratory manager manage the Virology office area. The post holder will be expected to provide professional leadership for all members of staff for whom s/he is accountable. You will lead staff by example and in a manner, which will encourage the development of a positive attitude of each member of staff for the service and the patient. This is an exciting opportunity to join the largest Virology departments in England. The Virology department forms part of The Manchester Medical Microbiology Partnership (MMMP), which is a collaboration between Manchester University NHS Foundation Trust (MFT) and UK Health Security Agency (UKHSA). The laboratory therefore provides both a clinical Virology service and a public health Virology service to the North-West of England and beyond. The laboratory is accredited by UKAS (ISO15189 standard). The laboratory has a friendly atmosphere with a good team spirit and offers the opportunity for you to develop personally and professionally. The department is a designated IBMS training laboratory, has an extensive quality system in operation and is fully accredited. Location This is a lab-based role that will be located at Virology Department, 3rd Floor Clinical Sciences Building, MRI, Oxford Road, Manchester, M13 9WL. *Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available.* Working Pattern – Full Time The department requires staff to support the department in delivering a comprehensive Virology service over 7 days. Staff may be required to work a variety of shifts, including weekends, throughout the 24-hour period if appropriate to the post. Job description Responsibilities section: The job holder will be required to carry out the following responsibilities, activities and duties: Provide high level administrative support to the team, including diary management and travel arrangements Maintain a range of office management systems and processes Use the functions of MS Office including Excel spreadsheets, databases, Word, and PowerPoint Contribute to and propose changes and improvements to local office management systems Maintain an efficient system for managing sustainable development records Maintain an efficient system for managing UKHSA’s staff security files Act independently on day-to-day issues and to use own judgement within the autonomy and limitations of the post Promote the adherence to policies and procedures of UKHSA, and to its values and behaviours Manage the timely return of data for HR purposes, to include sickness absence reporting, and any other relevant information requested Maintain effective records of departmental resources to meet the needs of internal and external audit Manage administrative systems for the directorate including staff amendment forms, sickness and annual / special leave. Organise meetings, prepare agendas take notes and minutes and ensure follow-up action for meetings Responsible for ensuring that all UKHSA HR policies are adhered to , e.g. visiting working and flexible working requests To co-ordinate local documentation for new starters e.g. IT set up, plus general administrative support The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Please see the job description for the full list of duties and responsibilities. Person specification Essential Criteria: It is important through your application and Statement of Suitability of 1250 words that you give evidence and examples of proven experience of each of the following criteria: Essential Significant administrative/secretarial experience including developing, implementing, and maintaining office systems and handling sensitive information Experience of organising meetings and producing supporting paperwork, including agendas, and taking minutes/action notes. IT skills and advanced Microsoft Office experience, including Word, Outlook, Excel Communicate clearly and concisely both orally and in writing Experienced at working under pressure handling multiple tasks and prioritising own workload Ability to use finance systems and support financial analysis for reports Ability to work without supervision working to tight and often changing timescales Line management skills Ability to use digital tools e.g. JIRA Desirable Educated to degree level/NVQ level 6 in relevant subject or equivalent level of qualification and/or equivalent experience Follow relevant policies, procedures, and legislation to complete your work. Benefits Working for the UKHSA For more information on the UKHSA please visit: UK Health Security Agency - GOV.UK (www.gov.uk) Benefits Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 27% Range of health and wellbeing support Any move to UKHSA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at Childcare Choices , 30 Hours Free Childcare, Tax-Free Childcare and More , Help with Costs , GOV.UK Things you need to know Selection process details Stage 1 – Application and sift: You will be required to complete an application form and a statement of suitability. This will be assessed in line with the advertised essential criteria – please do provide evidence of how you meet this. If you are successful at this stage, you will progress to an interview. Stage 2 – Interview This competition will involve an interview either by video or face to face. As part of the process, candidates will be invited to interview which will involve an in-depth discussion of your previous experience and professional competence in relation to the criteria set out in the Person Specification. Please be aware that you may be asked to undertake a test or presentation at interview. Your Statement of Suitability should outline your skills, experience, and achievements, providing evidence of your suitability for the role, with reference to the essential criteria (outlined in the person specification section). You will also be asked to provide information within the ‘Employer/ Activity history’ section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history. Expected Timeline: Advert close: 23:55hrs on 29th October 2023 – unfortunately, late applications will not be considered. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Shortlist: TBC Interviews: TBC Please note these dates could be subject to change. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Jon Payne Email : [email protected] Recruitment team Email : [email protected]
Site Administrator
Sudlows, Warrington
Due to the continued expansion of our Critical Infrastructures division, including our award-winning Data Centre Design and Build Team, we have an exciting career opportunity for an experienced and enthusiastic Site Administrator. Sudlows work throughout the UK and have a growing portfolio of clients globally. We have over 220 staff and have achieved recent growth with ongoing expansion plans. The successful candidate will be a valued member of one our key teams within the business. To support current growth, this position will be based in Warrington. We are an equal opportunities employer and value diversity in our workforce. Role Purpose As a key member of our site Project Team, you will provide administrative and secretarial support to the Project and Site Managers. Key Tasks and Responsibilities Act as the focal point for the Construction Team in relation to safety, programme, materials, logistics and labour requirements. Organising meetings and booking meeting rooms. Deal with phone & email enquiries. Be the first point of call for visitors/clients. Provide support to the Site Team. Ensuring sub-contractors & labourers are correctly monitored & booked on to site. Prepare & maintain site files and other project documentation. Collection and logging of Subcontractor training and qualification records. Attend weekly project meetings and document minutes and actions as required. Ensuring compliance with the Health & Safety policy. Data Entry. Timesheets. Liaising with staff in other departments and with external contacts. Technical Skills and Qualifications: Previous Administrator experience. IT literate with sound knowledge of MS Office Suite. Educated to GCSE level (maths and English). Must be highly organised with a strong work ethic and high self-motivation. Previous experience of working within a construction environment is essential. Ability to interpret construction drawings ideal but training will be given. Planning and Organising: Ability to organise own workload. Ability to prioritise work and deliver to tight deadlines. Able to maintain accurate and timely records as required by the role. Identifies and knows how to solve everyday job-based problems in liaison with Line Manager. Working with People: Able to establish a rapport with service users as necessary e.g. clients, members of the public, other contractors etc. Understands how to encourage and influence people to get the best from them. Understands the needs of others and are able to respond accordingly. Communication: Able to communicate factual information politely and courteously. Has everyday spoken skills e.g. telephone and face-to-face conversations. Able to listen, observe and report information to the Line Manager. We offer a competitive package commensurate with qualifications and experience to the right candidate including professional training and long-term career development opportunities. Type: 12 Month Fixed Term Contract Location: Warrington Rate: To be negotiated dependant on experience.
Analyst (Multiple Positions) – Customer Policy and Protection
CRU (Commission for Regulation of Utilities), Ireland, Dublin
 Analyst (Multiple Positions) – Customer Policy and ProtectionThe deadline for applications is Monday, 29th April 2024, 12pm (to be received not later than 12 pm). The CRU is now seeking high achieving individuals to join the Customer Protection and Policy Division and play their role in the future of the Ireland's retail energy market. This is an exciting area to work in as the CRU develops and implements new policy to ensure that retail markets evolve in line with new technologies, that they support decarbonisation of our energy system while protecting the interests of customers.If you want to be part of a progressive and dynamic organisation, driving change and protecting the public interest in key areas of the Irish economy and society, we are the organisation for you.As an Analyst, the CRU will provide you with ongoing support and training and there will be ample opportunity for professional development allowing you to maximise your potential in shaping and implementing complex customer protection and regulatory policy.We are seeking candidates with experience in energy markets, climate change, sustainability, public policy, utilities and other relevant fields to fill posts in the areas outlined below.Role DescriptionAnalysts will be placed in teams in the Consumer Policy and Protection Division that are focussed on the future of retail energy markets and, active customers (those who wish to produce, consume and engage in the electricity market):Retail Markets: play a central role in regulating the Irish retail energy markets within which several suppliers operate, served by network operators. The team's focus is on ensuring that it develops retail energy policy in the best interests and protection, of consumers whilst taking account of Irish/EU Legislation and government policies, to support and empower consumers.Active Customers and Smart Metering: with new legislative requirements and advances in technology, retail energy markets are rapidly evolving. The team is focussed on developing new regulatory frameworks to support active customers and energy communities. Our work includes the implementation of the Clean Energy Package and supporting the decarbonisation of the electricity market.Reporting to a Manager, the successful candidates will be involved in varied roles working to tight deadlines in a dynamic environment.CRU Analyst roles typically include activities such as:• Preparing CRU consultation, decision papers, reports and making related presentations both internally and externally;• Working as a member of a team and on specific cross functional project teams as required;• Engaging with internal and external stakeholders in a constructive manner in order to further CRU objectives;• Engaging with NI, GB or EU counterparts on all-island or EU policy, markets or industry developments;• Developing knowledge and understanding of the Irish and international energy sectors, using that knowledge to feed into all areas of their work and essentially, the development of expertise in relation to retail markets;• Maintaining an awareness of policy developments and best practice within the energy industry and related industries both in Ireland and internationally;• Researching policy issues and identification of data / trends, using this to suggest policy courses of action for the CRU;• Analysing spreadsheets of energy and financial modelling;• Carrying out such other functions as may be required from time to time to fulfil the business objectives of the CRU and as appropriate to the grade. The above list is not exhaustive. While the successful candidate will be assigned to a particular team within the CRU, they will also be expected to contribute to the work of the wider Division/CRU as requirements dictate.The CandidateEssential Criteria:Candidates must have on or before the closing date for applications the following: 1. An NFQ Level 8 or higher qualification in economics, climate change, sustainability, law, engineering, science, business or other relevant discipline. 2. A minimum of 1 years' relevant experience working within an energy, safety, water, process industry, public policy, business/marketing or other related sector.   Desirable Criteria:1. Knowledge/experience of existing and developing policy frameworks in the regulated energy sectors.2. Familiarity with the national/EU legal framework under which the CRU operates, including the Climate Action Plan and the Clean Energy Package.3. Experience working in a sector-specific regulator or other governmental organisation.Core Competencies (Appendix A)• CRU/Specialist Knowledge• Interpersonal and Communication Skills• Analytical Skills• Team Working• Delivery of ResultApplication Process• Please note, the CRU have engaged Cpl as a data processor to assist the CRU with this recruitment competition. In line with CRU's data retention policy information collected by Cpl will be kept for 12 months after the conclusion of the competition.• In order to apply for this opportunity, candidates must submit the application from for this opportunity before the closing date for applications.  • The application from can be found here - Career Opportunities | The Commission for Regulation of Utilities (CRU) (cpl.com)• As part of the application form candidates will be required to upload a C.V. and Cover Letter which clearly demonstrates how you meet the key requirements of the role.• Should you have any queries, please contact [email protected].• The deadline for applications is Monday, 29th April 2024, 12pm (to be received not later than 12 pm). • Shortlisted candidates will be invited to attend for interview. Candidates may be asked to complete an online assessment and make a short presentation on a brief that will be forwarded prior to interview. A two-stage interview process may also be applied. The CRU may establish a shortlist of suitable candidates for potential future positions within the organisation. • Please note that candidates must be eligible to work full time in Ireland at time of application. • Any candidate requiring any accommodation for interview or other elements of the selection process should notify us at [email protected] so that appropriate arrangements can be made. • CRU does not reimburse any costs/expenses incurred by the candidate during any part of the interview process.• The CRU Recruitment Privacy Notice sets out how we protect the privacy rights of job applicants and can be found on the Careers page on the CRU Website https://www.cru.ie/privacy-notice/or alternatively you can contact [email protected] who will arrange for this to be sent directly to you.  
Senior Analyst-Retail and Active Customers
CRU (Commission for Regulation of Utilities), Ireland, Dublin
Senior Analyst-Retail and Active CustomersThe deadline for applications is Monday, 29th April 2024, 12pm (to be received not later than 12 pm). The CRU is now seeking high achieving individuals to join the Customer Protection and Policy Division and play their role in the future of the Ireland's retail energy market. This is an exciting area to work in as the CRU develops and implements new policy to ensure that retail markets evolve in line with new technologies, that they support decarbonisation of our energy system while protecting the interests of customers.If you want to be part of a progressive and dynamic organisation, driving change and protecting the public interest in key areas of the Irish economy and society, we are the organisation for you.As a Senior Analyst, the CRU will provide you with ongoing support and training and there will be ample opportunity for professional development allowing you to maximise your potential in shaping and implementing complex customer protection and regulatory policy.We are seeking candidates with experience in energy markets, climate change, sustainability, public policy, utilities and other relevant fields to fill posts in the areas outlined below.Role DescriptionSenior Analysts will be placed in teams in the Consumer Policy and Protection Division that are focussed on the future of retail energy markets and, active customers (those who wish to produce, consume and engage in the electricity marketRetail Markets: play a central role in regulating the Irish retail energy markets within which several suppliers operate, served by network operators. The team's focus is on ensuring that it develops retail energy policy in the best interests and protection, of consumers whilst taking account of Irish/EU Legislation and government policies, to support and empower consumers.Active Customers and Smart Metering: with new legislative requirements and advances in technology, retail energy markets are rapidly evolving. The team is focussed on developing new regulatory frameworks to support active customers and energy communities. Our work includes the implementation of the Clean Energy Package and supporting the decarbonisation of the electricity market.Reporting to a Manager, the successful candidates will be involved in varied roles working to tight deadlines in a dynamic environment.Key duties and responsibilitiesThe main duties and responsibilities of the Senior Analyst, which may be adjusted in light of changing priorities, includes the following:• Leading preparation of CRU consultation and decision papers, preparing reports and making presentations both internally and externally, including to senior management.• Working as a member of a team and on specific cross functional project teams as required.• Engaging with internal and external stakeholders in a constructive manner to further CRU objectives in relation to consumer empowerment and protection.• Engaging with NI, GB or EU counterparts on all-island or EU policy, markets or industry developments.• Developing knowledge and understanding of the Irish and international energy sectors, using that knowledge to feed into all areas of their work. In these roles, the development of expertise in relation to retail markets will be essential.• Maintaining an awareness of policy developments and best practice within the energy industry and related industries both in Ireland and internationally.• Researching policy issues and identification of data / trends, and using this to suggest policy courses of action for the CRU.• Analysing spreadsheets of energy data, and financial modelling.• Mentoring Graduate Analysts and Analysts within the CRU and conducting knowledge transfer sessions in order to share knowledge, expertise and learnings.• Carrying out such other functions as may be required from time to time to fulfil the business objectives of the CRU and as appropriate to the grade.The above list is not exhaustive. While the successful candidate will be assigned to a particular team within the CRU, they will also be expected to contribute to the work of the wider Division/CRU as requirements dictate.The CandidateEssential requirementsCandidates must have on or before the closing date for applications the following: 1. An Honours degree, NFQ Level 8 equivalent, preferably in economics, public policy, climate change, sustainability, law, business or other relevant discipline.2. A minimum of 3 years' experience working in a regulatory or any other relevant role.Desirable requirements1. Knowledge/experience of existing and developing policy frameworks in the regulated energy sectors.2. Familiarity with the national/EU legal framework under which the CRU operates, including the Climate Action Plan and the Clean Energy Package.3. Experience working in a sector-specific regulator, customer care role or other governmental organisation.4. Experience of drafting documentation to communicate complex issues/information in a clear and concise manner.Core Competencies (Appendix A)• CRU/Specialist Knowledge• Interpersonal and Communication Skills• Analytical and Decision-Making Skills• Team Working• Delivery of ResultsApplication ProcessPlease note, the CRU have engaged Cpl Ireland as a data processor to assist the CRU with this recruitment competition. Cpl Ireland will collect application information and assess suitability on behalf of the CRU. Information collected by Cpl Ireland will be kept for 12 months after the conclusion of the competition.In order to apply for this opportunity, candidates must submit the application from for this opportunity before the closing date for applications.  The application from can be found here - Career Opportunities | The Commission for Regulation of Utilities (CRU) (cpl.com)As part of the application form candidates will be required to upload a C.V. and Cover Letter which clearly demonstrates how you meet the key requirements of the role. Should you have any queries, please contact [email protected]. The deadline for applications is Monday, 29th April 2024, 12pm (to be received not later than 12 pm). Shortlisted candidates will be invited to attend for interview. Candidates may be asked to complete an online assessment and make a short presentation on a brief that will be forwarded prior to interview. A two-stage interview process may also be applied. The CRU may establish a shortlist of suitable candidates for potential future positions within the organisation. Please note that candidates must be eligible to work full time in Ireland at time of application.   Any candidate requiring any accommodation for interview or other elements of the selection process should notify us at [email protected] so that appropriate arrangements can be made. CRU does not reimburse any costs/expenses incurred by the candidate during any part of the interview process. The CRU Recruitment Privacy Notice sets out how we protect the privacy rights of job applicants and can be found on the Careers page on the CRU Website https://www.cru.ie/privacy-notice/, or alternatively you can contact [email protected] who will arrange for this to be sent directly to you
Team Administrator
Pennine Care NHS Foundation Trust, Stalybridge SK
An exciting opportunity has arisen for a motivated and enthusiastic individual to join our CAMHS Tameside Services to support the Admin Team. If you are committed to delivering a high quality service and providing the very best standard of care for our patients, then this could be the opportunity for you. This is a permanent post, Monday – Friday 37.5hrs per week. The post holder will work within the local CAMHS service and also within the community hubs where services are delivered from. They will have excellent communication and word processing skills. It is essential for the postholder to be able to manage her/his time effectively and to be flexible in order to meet the needs of the service. The postholder must be able to work independently and as part of a team. The post holder must be adept at problem-solving techniques and possess exceptional decision-making abilities. The post holder will also be responsible for maintaining accurate data of the service activity and support the clinical work of the service via administration systems and processes. The role will involve liaison with children, young people, their families and members of the public via the telephone and face to face. We are proud to provide high quality mental health services, both inpatient and in the community. Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work. Our ambition is to maximise people’s potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer. We will offer a range of benefits and opportunities, including: 1. Generous annual leave entitlement for Agenda for Change. 2. Flexible working opportunities to support your work/life balance 3. Access to Continued Professional Development 4. Involvement in improvement and research activities 5. Health and Wellbeing activities and access to an excellent staff wellbeing service 6. Access to staff discounts across retail, leisure and travel If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople https://www.penninecare.nhs.uk/values Lead and direct the administration of the service with a positive and fair approach. Provide administrative oversight of the Neuro teams referral and activity Coordinate a daily referral record of all referrals into service and monitor response times Plan and schedule activity for the service on a day-to-day Linking of investigation reports, X-rays, scans etc with case notes where applicable File correspondence sequentially Maintain an up-to-date appointments electronic diary and liaise with the multi- disciplinary team Arrange, where applicable, interviews with relatives, medical representatives, assessments, home visits and response to CYP in Opening, sorting and distributing incoming mail Maintain office filing system Act as a liaison for patients, clinicians, GP’s and nursing staff, Medical Records and other agencies, both over the phone and face-to-face Liaise with Senior Managers and Clinical Leads regarding referrals and assessments. Type multi-disciplinary clinical team meetings and file appropriately Ensure case history notes are tracked on electronic systems to and from Medical Records. Take telephone messages and / or take messages from answer-phone Deal with general enquiries from patients/relatives and referrers also being able to deal with emotional/distressed patients over the phone or in person. Liaise with Mental Health Teams, Practitioners and Local Authority staff as part of the young persons’ care Ensure all claims forms / time sheets are completed and sent within the allocated time limit. To attend meetings, training and briefing sessions appropriate to the role and take notes for feedback to the team. Take minutes at meetings Use the relevant computer systems. To be able to prioritise and manage own workload unsupervised. Formal managerial supervision is provided on a monthly basis. To attend to the Trust’s administration team meetings Effectively manage and supervise Administration staff within the CAMHS team in order to ensure the smooth running and expansion of the administrative department within this service, when required. Constantly evaluate the organisational performance of the team and implement any developmental needs including encouragement and support of further training. Create and achieve a balance in the Administration team’s workload by delegating work and monitoring the situation on a daily basis Be responsible for conducting Personal Development Plans and yearly appraisals process within the secretariat as requested Organise the provision of temporary secretarial and / or clerical staff as and when necessary. Provide cross cover to the community CAMHS teams as requested and when required Manage information systems including configuring and implementing PARIS in accordance with directives from the Service Lead To oversee the appointment booking system with the team, ensuring all appointments and client information is recorded on PARIS. To report any potential problems to the operational co-ordinator. To become involved in the administrative process for booking new patients To lead on the development of a data base for the recording of information in relation to referrals, response times, admission and discharge data, out of area placements. Take key responsibility for maintaining and inputting to the service data base and other IT systems for the production of accurate and timely information Work in collaboration with the Trusts Performance Team for providing and responding to requests for information Provide weekly statistical data for analysis by Pennine Care Trust NHS Trust including monitoring referral times and taking necessary action to address and alleviate potential complaints Responsibility for ensuring that staff records are recorded Ensuring that an efficient and courteous service is offered to all service users and that confidentiality is strictly followed Ensure visitors or callers to the service feel welcomed and are responded to in a timely manner, both in person or over the phone Any other duties commensurate with the post, as instructed by the operational coordinator. Training Attend relevant training courses to update skills and personal Comply with Pennine Care NHS Foundation Trust Confidentiality Comply with Pennine Care NHS Foundation Trust Health and Safety Ensure mandatory training is up to This job description is not exhaustive but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process. General Duties of all post holders To undertake any other reasonable duty, which is appropriate to the band, when requested by Senior To be familiar with and comply with all Trust and departmental policies, procedures, protocols, and To be aware of and work towards the Trusts strategic
Managing Quantity Surveyor
Michael Page, Birmingham
Principal Duties and Responsibilities:* Interprets/understands the respective obligations, responsibilities and liabilities of the parties to the contract, and provides advice/guidance to the site team, as appropriate.* To be aware of and understand what documents comprise the contract, and be fully briefed on the contract estimate, including settlement adjustments.* Responsible, with the Project Manager, for ensuring that all site staff adhere to agreed site procedures and reporting systems.* Responsible, with the Project Manager, for the preparation and production of all agreed reports to predetermined deadlines.* Responsible, with the Project Manager, for the smooth administration of the contract, from start-up through to final account.* Responsible, with the Project Manager, for archiving all essential project documentation.* Responsible, with the Project Manager, for delivering the project to the Client's satisfaction.* Responsible for delegating/allocating Quantity Surveying tasks to Assistant Quantity Surveyors, setting objectives and monitoring their progress.* Attends site meetings and contributes to the resolution of commercial, contractual and construction problems.* To be aware of and protect the Company's commercial interests by pursuing prompt payment for work executed.* To be aware of and preserve the Company's good name in dealings with the Client, our suppliers and the public at large.* Responsible for the production of all necessary documentation in relation to the resolution of problems; be they commercial, contractual or construction related issues.* Other duties as required by the Project Manager/Managing Quantity Surveyor.* Carries out duties/functions under Quality and Safety Management Systems.* Management responsibility: supervisor. Key competencies typically include: complex knowledge of contract documentation; ability to advise the delivery team on the contract responsibilities, contract documents, contract sum, and settlement adjustments; strong leadership, communication, training, analytical and mathematical skills. Risk management and a proactive approach to protect the companies interests.Essential:Extensive experience working within a social housing contractorGood communication skillsConscientiousGood commercial acumenDesirable preferable:Relevant degree or HND/HNCExperience of working with the client concernedPrevious joint venture experienceExperience working on high value projects
HR Business Partner
Michael Page, Manchester
Reporting in to the Head of HR Business Partnering, the HR Business Partner will;Contribute to the delivery of the People and OD Strategy through professional and credible business partneringTake full responsibility for obtaining an understanding of the business priorities, issues, opportunities and performance of designated business areasProactively manage the internal customer relationship with the aim of being a true HR Business Partner through a proven record of customer-focused support and the delivery of customer focused HR solutions to business issues and measure outcomesBuild strong internal and external relationshipsProject manage and implement HR change initiatives, focusing on value for money, across the businessEnsure Directors and Managers are kept up to date with employment legislation and are provided with accurate advice and guidanceConstantly strive to improve the standard of the HR service and take personal responsibility for identifying areas of improvement in designated business areas and ownership for addressing those required improvementsTo take the lead on all HR matters and work collaboratively with the People and OD Manager and HR Business Partner - People Services to ensure the effective delivery of the servicesEquip managers with the tools and knowledge to effectively manage their teams; act as a change advocate encouraging buy-in with approaches to increase management capabilityEnsuring the organisation has the right structure of job roles, work content and management hierarchy to realise full potentialProviding a consultative service with regard to recruitment and selection, pay and grading, employee relations and HR systemsThe successful HR Business Partner will have:Demonstrable experience of business partnering in a Not for Profit or Public Sector organisation Expert knowledge of HR policies and proceduresStrong understanding of employment lawExceptional communication and interpersonal skillsAbility to strategise and implement HR initiatives
Diary Manager to the Exchequer Secretary
HM Treasury, London
Details Reference number 326065 Salary £29,770 - £34,180 A Civil Service Pension with an average employer contribution of 27% Job grade Executive Officer Contract type Permanent Business area HMT - Ministerial and Communications Type of role Administration / Corporate Support Secretarial Working pattern Full-time Number of jobs available 1 Contents Location About the job Benefits Things you need to know Apply and further information Location This post can be based in London (1 Horse Guards Road) About the job Job summary If you’re interested in making a difference to people’s lives, the Treasury can offer you an exciting opportunity to influence decision making that affects the whole of the UK. Working at the heart of government, we collaborate across government to promote responsible public spending and drive strong and sustainable economic growth. Our work ranges from protecting customers through the regulation of the financial sector, helping to reduce carbon emissions and creating a greener economy, to promoting British trade around the world and supporting people across the country on jobs, growth and more. HM Treasury is proud of a diverse and inclusive work environment, committed to fairness and the promotion of equality of opportunity for all. We know that having a range of experiences, ways of working and thinking makes us stronger and better at developing policy that reflects the needs of every community. We embrace different views and experiences and value the new perspective that people from a variety of circumstances bring to the work we do. We welcome applications from candidates who have not previously worked for the Civil Service, mid- and late-career changers with transferrable skills, people from all backgrounds and circumstances regardless of disability, gender, age ethnicity, LGBT+ identity and socio-economic status. We are part of the Darlington Economic Campus, a pioneering new cross-government hub which brings people together to play an active role in the most important issues of the day whilst working closer to the communities we serve. The campus provides the opportunity for people from all over the UK to help shape the future of the country, and our flexible working practices ensure you can collaborate effectively with our partners. It’s central government, made more accessible to you! Job description Ministerial and Communications The Ministerial and Communications Group sits at the heart of the Treasury. If you are interested in the inner workings of the Government, meeting Ministers, Senior Officials and liaising with the Press then this could be the place for you! We are a friendly and inclusive Group working on some of the most exciting issues of the day, bringing together work from across the rest of the department and engaging closely with partners across Whitehall and beyond. We provide support to Ministers, through Ministerial offices. We act as Treasury's external face, through the Press Office and Communications team. We are responsible for managing the department, through our support for the Permanent Secretary, the Second Permanent Secretaries, the Treasury Board, and the Executive Management Board (EMB), and our ownership of Treasury governance structures. The Group is led by the Permanent Secretary. About the team This is an exciting, challenging role in a warm and supportive team, offering the chance to work in the centre of government and help deliver Treasury policy across a broad and complex portfolio. The Exchequer Secretary has an important and interesting portfolio covering a significant amount of high-profile HMT objectives. The Exchequer Secretary is responsible for growth and productivity, a core part of Treasury’s business, covering a wide range of policy including investment zones, infrastructure, regulation, competition, foreign direct investment, digital economy, skills, migration and more. The Exchequer Secretary is also the Minister responsible for energy, environment and climate policy and taxes, as well as excise duties (including alcohol, tobacco and gambling). The Exchequer Secretary relies upon their Private Office to help them carry out their role and to work with the wider Treasury in driving forward the Ministers’ policy agendas. The Office works with the Minister, to seek their steers on policy decisions and provide private advice. It also organises other elements of the Exchequer Secretary’s workload including their diary, correspondence, engagement with Parliament and supporting them in handling their relationship with the Treasury. The postholder will join a friendly and encouraging team of 6 (Private Secretary, three Assistant Private Secretaries, Diary Manager and Registry Manager). You will also work collaboratively with the Minister’s press officer and Junior Ministers’ speechwriters. About the Job This role is stretching and exciting and will give you the opportunity to work at pace, on high-profile issues! Private office provides a unique and exciting opportunity to work closely with Ministers, and better understand the role of Parliament and the media in policy making and presentation As Diary Manager you will gain first-hand experience of core Government processes, including during high-profile fiscal events. You will enjoy a great deal of autonomy and benefit from opportunities to apply your judgment. You will contribute to an office ethos which focuses on well-being and development, at both a personal and team level. The postholder will play a key role in a team passionate about providing a world-class Private Office service to the Exchequer Secretary . This post would suit a self-starting EO/Range C who is looking to develop their critical thinking skills and experience of working with Ministers, in readiness for applying for HEO/SEO. You will ensure an appropriate balance between departmental, parliamentary and personal priorities in a busy and fast-paced diary. We are looking for someone who will: Lead all aspects of the minister’s diaryincluding arranging meetings on behalf of the minister, working with Treasury officials, private offices across government and organisations related to the portfolio, from trade associations to reform groups and lobbyists; Process all incoming invitations (for meetings, speeches, receptions etc.) and advise the minister accordingly; Commission briefings and speeches for all meetings and events that the minister attends, including compiling their daily briefing pack; Co-ordinate and handle all logistical arrangements for meetings to ensure they run efficiently, arrange travel and take into account value for money considerations; Liaise with other diary managers to agree ministerial rotas for recess, sitting Fridays and weekend duty; Take responsibility for records management in relation to the diary, including electronic filing, so that requests under the Freedom of Information Act can be met; Support the private secretaries in the day-to-day running of the office, which could include arranging the weekend box, looking after the ministerial rooms and meeting and greeting visitors from reception. Depending on your progress, we would consider a variety of opportunities for you to support the minister in their wider policy roles, including in policy development, events in Parliament, and meetings with different organisations. If you would like more information about the role, please contact the hiring manager Hugo Lucas ([email protected]) Person specification We are looking for the below behaviours and we will ask you to demonstrate these in your application form. Please review the Candidate FAQ document that is attached to the advert for guidance on how to complete your application form. Managing a Quality Service – Ability to deliver a high quality, proactive service in a fast-paced pressurised environment. Delivering at pace – Ability to work independently and manage a full workload to deliver deadlines and priorities. Communicating and influencing – Ability to communicate clearly and influence effectively, confidently dealing with senior partners, policy makers and industry figures to build positive relationships, and working collaboratively within a team. The lead criteria is: Managing a quality service If we receive a large number of applications, applications will be assessed against this criteria alone first. They will then considered against the other criteria if they have met the minimum score on the lead criteria. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Delivering at Pace Communicating and Influencing Benefits Alongside your salary of £29,770, HM Treasury contributes £8,037 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. 25 days’ annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant) Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave package Onsite restaurant and coffee bar. The London office also offers a gym, showers and prayer room Access to a cycle-to-work salary sacrifice scheme, season ticket advances and payroll giving Access to a retail discounts and cashback site A Rental Deposit Advance Scheme to help meet the total costs of deposits for privately rented homes A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity (e.g. women in the Treasury, ethnic minority network, LGBT* network, faith and belief network). HM Treasury operates an office based working approach across all Treasury sites - Darlington, London, and Norwich, with the expectation of achieving 50% attendance in the office as a minimum requirement, along with the flexibility of working remotely. This blended working approach allows you to work collaboratively, meet stakeholders face to face, support others and promotes a healthy work life balance (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. All our offices have been recently modernised and designed to collaborate and connect with colleagues as well as desk and quiet space to allow a range of ways to work. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. Recruitment Timeline Closing date: 27/11/23 Shortlisting: w/c 27/11/23 Interviews: w/c 4/12/23 This timeline is indicative and may be subject to change. We will inform you if there is a substantial change to the recruitment timeline. If your contact details change at any time during the selection process, please ensure you update your Civil Service Jobs Profile. Eligibility Statement A candidate is not eligible to apply for a role in the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Checks will be performed as part of pre-employment checks in line with this. Please refer to the Candidate FAQ document attached to the advert for more information. Individuals appointed to the Treasury Group will be subject to National Security Vetting. To allow for meaningful checks to be carried out applicants will normally need to have lived in the UK for at least 3 out of the past 5 years. A lack of UK residency in itself is not always a bar to security clearance but the Department will need to consider eligibility on a case by case basis using all information that can be obtained following a successful application. Everyone working with government assets must complete Baseline Personnel Security Standard (BPSS) checks. For many roles, security clearance is also required. Successful candidates must meet the security requirements of the role before they can be appointed. The level of security clearance required for this role is Counter Terrorist Check (CTC) Please read the Vetting Charter for information on what to expect during the vetting process and what will be expected from you. Many areas of your life may be explored during your vetting journey, and it is important that every individual, regardless of their background and experiences, should feel comfortable going through this personal process, whilst having confidence that it is fair, proportionate, and inclusive. These short videos address common concerns and preconceptions which applicants may have about national security vetting. If you have questions relating to security clearances, please contact [email protected] Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements Open to UK nationals only. Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : [email protected] Email : [email protected] Recruitment team Email : [email protected] Further information Complaints Process: Our recruitment process is underpinned by the principle of appointment based on fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact HMT by email at: [email protected]. If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.
DNO Executive Assistant Opportunities
Ministry of Defence, Whitehall, London
Details Reference number 325214 Salary £28,300 Posts based in London will attract the relevant London weighting. A Civil Service Pension with an average employer contribution of 27% Job grade Executive Officer D Contract type Permanent Business area MOD - Defence Nuclear Organisation Type of role Administration / Corporate Support Secretarial Working pattern Flexible working, Full-time, Job share, Part-time, Compressed Hours Number of jobs available 1 Contents Location About the job Benefits Things you need to know Apply and further information Location Abbey Wood: Bristol, AWE Aldermaston: Reading, Main Building: London About the job Job summary Do you want to be at the heart of real Defence issues and play a key role in the United Kingdom’s (UK) national security? Established in April 2016, the Defence Nuclear Organisation (DNO) delivers nuclear capability to deter threats and protect our nation. The DNO oversees all defence nuclear business (excluding operations) and is responsible for providing nuclear deterrence; sponsoring the Defence Nuclear Enterprise (all the organisations, programmes and people that sustain the UK’s nuclear deterrent); and advising on UK nuclear policy, planning and international co-operation on nuclear matters. The UK’s independent nuclear deterrent has existed for over 60 years to deter the most extreme threats to our national security and way of life, and that of our NATO Allies. Here at DNO we strongly believe that diversity and inclusion is not only the right thing to do but is also essential for a thriving and successful organisation. We know that diverse teams bring a wide range of perspectives, experiences and ideas, which lead to better decision-making, creativity and innovation. We have a culture where differences are celebrated and our people feel supported, included and empowered. Join us and be part of an organisation that truly values diversity and inclusion and makes a positive impact on the world. We are conducting a bulk recruitment campaign to recruit Executive Officers to support the delivery of one of the most complex Defence procurement programmes. We are looking for proactive, organised and efficient team players able to support senior managers and their teams. DNO staff are based in MOD Main Building (London), MOD Abbey Wood (Bristol) and Aldermaston (Reading). Candidates will have the opportunity to state their location preference however occasional travel to the other sites is required. This position is advertised at 37 hours per week. Job description Each post encompasses a wide range of secretarial, office management and business support elements, requiring discretion, efficiency and a calm manner. These roles may undertake the following activities: Diary management, critically ensuring diary prioritisation and deconfliction. Managing key relationships across MOD, wider government and with industry partners. Ensuring business continuity across both the team and wider organisation. Supporting meetings. Being the first point of contact for the office. Developing an understanding of the areas of work to ensure the best use of time for senior management. Understanding the priorities for senior management and reflecting that in diary commitments. Prioritising senior managers time and ensuring that the wider team are aware of developments and key meetings. Day to day business management. Looking after inward and outward visits. Email prioritisation and triage. Hosting VIP visitors. Managing travel. Hybrid and flexible working can be considered for this post but will need regular workplace attendance due to security constraints. Candidates are encouraged to discuss options with the recruiting line manager before submitting an application. Person specification We are looking for enthusiastic and talented individuals to join our committed and friendly team. These roles will provide the right candidates with a fantastic opportunity to make a real difference at the heart of one of the most sensitive and high-profile programme areas within the MOD. The successful post holders will need to build their understanding of the MOD and the Defence Nuclear landscape at pace and the following experience is desirable in support of an application: Organisation and communication skills are essential to succeeding alongside management of relationships. Experience working within an administrator background or/and previous experience working as an Executive Assistant or Personal Assistant. Experience working with complex diaries and booking travelling arrangements via Government software. Comfortable and confident in working at pace to manage conflicting short term and long-term priorities. Building positive relationships with partners in other teams and departments and using those relationships to influence others through excellent interpersonal and communication skills, tailored to the recipient. Previous experience in an assistant or admin role. Working knowledge of Microsoft Applications Behaviours We'll assess you against these behaviours during the selection process: Working Together Making Effective Decisions Communicating and Influencing Managing a Quality Service Delivering at Pace Benefits Alongside your salary of £28,300, Ministry of Defence contributes £7,641 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. We truly believe that the MOD is a great place to work, and we offer a unique employee experience. We want to ensure that every single employee feels appreciated & fairly rewarded and offer the following additional benefits: Learning and development tailored to your role and broader skill development, enabling you to build a long-term career in your chosen area. Where appropriate there will be offers of training under our apprenticeship schemes. An environment with flexible working options A culture encouraging inclusion and diversity 25 days annual leave, raising to 30 days following 5 years’ service (+ 8 days bank and public holidays), with family friendly benefits including improved maternity, paternity and adoption leave A Civil Service pension with an average employer contribution of 27% Cycle Loan (Advance on Salary) Thank You Scheme Defence Sports & Recreational Association (DSRA) Defence Discount Service Some of our sites have on-site gyms, restaurants, cafes, nurseries and more. The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Please Note: Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/. The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. Candidates can apply online via the Civil Service Jobs website by completing the application form before the deadline shown. Apply using the Civil Service Jobs apply button, filling in all required details in all sections. Using the Success Profiles link for information on format and style, ensure you provide evidence for all Behaviours and Experience sections requested in the appropriate competency style. *Please note that not following the appropriate format will mean that you may be unable to reach the required grades for sift or interview* Candidates will be required to complete an online CV template to include job history, full details of education and qualifications and previous experiences and skills. Please also include any relevant responsibilities and achievements. Candidates have 750 words for a personal statement where they should focus on how their skills and experience meet the requirements of this role. There are a number of Executive Assistant opportunities, candidates who are found to meet an acceptable standard at interview but are not successful in one of the advertised posts may be considered for similar roles within the Business Unit. The requirements for the role have been benchmarked and these will be used to sift all candidates, with those meeting the minimum requirements invited to interview. Nationality Requirements - Further Information for Candidates This post is classed as ‘Reserved’ as per Civil Service Nationality Rules Section 3. In accordance with these rules, ‘only UK nationals may be employed in reserved posts in the Civil Service’[1] (Paragraph. 3.1). UK National Definition 2. The definition of a ‘UK National’ can be found at Paragraphs. 1.4-1.8 of the Civil Service Nationality Rules. Dual Nationals 3. As per Paragraph. 1.41 of the Civil Service Nationality Rules: a) ‘Candidates with dual nationality are in principle eligible for employment in the Civil Service provided that they meet the requirements in relation to one of their nationalities [i.e. UK National]. They may not be eligible, however, for employment in certain reserved posts where additional nationality requirements are imposed.’ Additional Restrictions for Reserved Posts 4. As per Paragraphs. 3.10-3.11 of the Civil Service Nationality Rules: a) Departments and agencies are entitled to impose additional requirements in reserved posts if this is considered necessary. This could include, for example, requirements as to the residency of the applicant or the nationality of one or both parents of the applicant.’ 5. If you are a Dual National who possesses UK Nationality and wish to check your eligibility for the post, please contact our recruiting team at the details below. Please be advised that we will not be able to provide a justification for our decision for security reasons. DNO External Recruitment [email protected] [1] Irish nationals and Commonwealth citizens are also eligible for employment in reserved posts if they were in the Civil Service at 31 May 1996 or before, or were appointed from a recruitment scheme with a closing date for receipt of applications before 1 June 1996. (Paragraph. 3.1) Feedback will only be provided if you attend an interview or assessment. There are a number of posts which require different security levels to be achieved, including Security Clearance and Developed Vetting clearance, above the normal clearance level expected for the MoD. No application can be accepted after the closing date. Feedback will only be provided if you attend an interview or assessment. As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [email protected] Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements Open to UK nationals only. Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : DNO-External Recruitment Email : [email protected] Recruitment team Email : [email protected] Further information Please ensure you read the attached candidate information document prior to completing your application. Please refer to the attached Candidate Information guide.
Receptionist / Telephonist
Florence House Medical Practice, Manchester M
Duties and responsibilities Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Telephone Enquiries Restoring telephone services Telephone calls are answered promptly and clearly and in line with the practice protocol Calls are answered clearly, simply and with warmth, conveying accurate information to the caller Deal with in-coming calls and pass on the appropriate information to the relevant personnel Confidentiality is maintained at all times Make external calls on behalf of the Practice to external agencies Reception Duties Booking into and running of the appointment system Receive and direct patient at reception promptly and courteously Advise patients of overdue health checks and direct to appropriate clinic Handle difficult, distressed or aggressive patients with tact and diplomacy Ensure the patient computer details are kept up to date e.g. correct telephone numbers Ensure conversations with patients and relatives are conducted in a confidential manner Organise appointments and checking surgery lists Ensure that the reception area is tidy at the end of surgery Ensure a continual flow of patients during surgeries Hospital post and incoming mail is dealt with in the appropriate way. Post marked personal, private and confidential must be passed to the practice manager Extraction of notes and/or summary sheets for visits and surgeries Organise requests for home visits and appropriate paperwork Be completely familiar with the Practice Complaints Procedure and advise and direct patients appropriately Chaperone when requested in accordance with the practice chaperone policy Ensure that daily messages for receptionist are read and understood Ensure safe procedures in handling specimens/samples/vaccines Ensure any unsafe features of public/office/reception areas and noticed and rectified or promptly and accurately reported Ensure waiting area is kept free from obstacles and is maintained in a tidy and presentable manner Leave reception area tidy and ready for incoming colleagues, together with information regarding unresolved or urgent problems Ensure tasks are completed Process prescriptions in accordance with the repeat prescribing protocol Filing and Record Keeping Locate patient records and re-file after use Filing of hospital letters; results, prescriptions and other documentation In-putting data from medical records and other clinical information Returning medical records Receiving medical records Passing on messages and recording in the relevant message books Providing a receipt to patients for insurance reports/private work Computer Duties Retrieving statistical data where requested Backing up of computer files for both servers and running cleaning tape as required Liaise with EMIS/CCG IT helpdesk when required Operation of the computer system programme and data in-put of clinical information where required Hospital letters/lab results - ensure it is date stamped, scanned and attached to the patient record via DOCMAN Designated Duties Setting up clinic rooms and surgeries for doctors and clinics Tidying of rooms at the end of surgeries and ensuring all documentation is safely stored Completion of forms required for surgeries The duties above may change in the light of developments within the Practice and are subject to review Team Awareness Understand own role within the Primary Health Care Team and its impact on patient care Understand other roles within the Primary Health Care Team Requests from colleagues are responded to willingly Where requests from colleagues cannot be met, reasons are clearly and politely given Be aware of the CCG or its successor and its role with regard to the Practice and patients Understand the need for continued training and self-development Participate in any training programme implemented by the practice as part of this employment Be aware of security measures within the practice to ensure patient and staff security at all times Employment Acts and Codes of Practice Comply with employment legislation and codes of good practice. Health and Safety In accordance with the Health & Safety At Work Act 1974, and other supplementary legislation required, to take reasonable care to avoid injury during the course of work and co-operate with the Practice and others in meeting statutory requirements.
Gas Safety Inspector
CRU (Commission for Regulation of Utilities), Ireland, Dublin
Gas Safety Inspector Our client Commission for Regulation of Utilities (CRU) is Ireland's independent energy and water regulator. The work of the CRU impacts every Irish home and business ensuring safe, secure and sustainable energy and water supplies for the benefit of all customers.Energy Safety Regulation The CRU is an evolving and expanding organisation with a current staff complement of 146 which is due to increase to 196 over the next one year. Much of this growth arises as CRU adapts to meet the challenges of the transformation of the energy and water sectors to align with a net-zero carbon and a digital future.In relation to our safety role, this manifests itself, for example, with the introduction of traditional, lower carbon fuels into new sectors (e.g. compressed natural gas in transport). In addition, there are broad ambitions for the development of offshore renewables at scale and the Government is preparing a national Hydrogen Strategy. Consideration will need to be given to how Ireland addresses the safety risks associated with these new and emerging sectors, and CRU's role in that. The CRU is constantly evolving its safety regulatory framework. Most recently the operation and development of the safety supervisory schemes for gas and electricity have transferred to a new safety supervisory body. Three teams make up the Energy Safety Division: • Safety Supervisory Body (SSB) team: The Safe Electric scheme for electrical contractors and RGI scheme for gas installers are operated by a third-party SSB on behalf of the CRU. The team ensures the SSB is meeting its contractual obligations and that its approach is effective and consistent to meet the evolving needs of the industry through performance management as well as audits and inspections. The team revises Criteria Documents which set out detailed scheme rules and requirements and engages with a wide variety of stakeholders. Technical inspectors on the team investigate suspected illegal gas and electrical works and gas incidents and the CRU takes enforcement action including prosecutions.• Gas safety framework: The team oversees safety regulation of natural gas (transmission network, distribution network, supply and shipping) and LPG distribution network undertakings. This is done through the development of energy safety policy and input into legislative amendments, safety case assessments, audits and inspections, investigation of gas incidents, enforcement, safety performance reporting and review. The Team also chairs a Promotion and Public Awareness Group.• Petroleum safety team: Regulates upstream (offshore and onshore) petroleum exploration and extraction activities in Ireland. The CRU's responsibility is to provide effective safety regulatory oversight and reduce the risk and potential consequences of major accidents onshore and offshore to a level that is as low as is reasonably practicable (ALARP). This is done through safety case assessments, issuing safety permits, and monitoring compliance through an audit and inspection regime. Role Description The Energy Safety Division consists of approximately 25 staff, 9 of whom are inspectors/technical specialists. A vacancy has arisen for a Safety Inspector - Gas within the Energy Safety Division, with an initial posting to the Safety Supervisory Body Team. The CRU are inviting applications for this permanent position, from qualified, experienced individuals to play a key role in energy safety. The Safety Inspector will work with the Operations and Contract Manager (Electricity and Gas Safety Regulation), other Inspectors/Specialists, Safety Analysts and where appropriate, external technical consultants, in the discharge of their role.  While the successful candidate will be posted to the Safety Supervisory Body Team, the individual will also contribute to the wider Energy Safety Division and organisation as required. Responsibilities The Safety Inspector – Gas's specific responsibilities include, but are not limited to: • Carrying out audits and inspections of the Safety Supervisory Body operating the RGI scheme and their inspectors, the compilation of associated reports of inspection findings and closing findings; • Undertaking investigations in respect of suspected illegal gas works and gas incidents; • Recommending enforcement action in accordance with CRU processes and managing follow up actions; • Providing input into CRU policies/guidelines/procedures as required;  • Liaising with relevant national and international bodies as appropriate, including other regulatory bodies;  • Participating in technical committees under the National Standards Authority of Ireland (NSAI)  • Contributing to the overall delivery of the CRU's strategic plan • Peer reviewing of documents, as requested • Providing expert technical advice to the Commission, Senior Management Team and wider organisation on relevant regulatory or technical issues, and • Managing and/or mentoring and coaching staff (e.g. on audits, inspections and investigations). The Candidate Candidates must have on or before the closing date for applications the following: Essential requirements1. Significant relevant experience in regulated gas related industry 2. Level 8 degree in relevant engineering discipline 3. Holds qualifications required to become a Registered Gas Installer 4. Substantial experience in carrying out audits and inspections; Desirable requirements1. Working knowledge of relevant gas standards, codes of practice and international best practice in the gas industry; of relevant gas standards, codes of practice and international best practice in the gas industry;  2. Experience in incident investigations;  3. Experience of hazard analysis, risk assessment, mitigation and control; 4. Experience in carrying out enforcement actions/prosecutions;  5. Experience of participating in technical working groups; and 6. Experience of facilitating productive relationships with external stakeholders and regulatory authorities. Application ProcessPlease note, the CRU have engaged Cpl as a data processor to assist the CRU with this recruitment competition. In line with CRU's data retention policy, information collected by Cpl will be kept for 12 months after the conclusion of the competition.In order to apply for this opportunity, candidates must submit the application from for this opportunity before the closing date for applications.  The application from can be found here - https://landing.cpl.com/cru/careers.htmlAs part of the application form candidates will be required to upload a C.V. and Cover Letter which clearly demonstrates how you meet the key requirements of the role. Should you have any queries, please contact [email protected]. The deadline for applications is Monday, 13th May 2024, 12pm (to be received not later than 12 pm). Shortlisted candidates will be invited to attend for interview. Candidates may be asked to complete an online assessment and make a short presentation on a brief that will be forwarded prior to interview. A two-stage interview process may also be applied. The CRU may establish a shortlist of suitable candidates for potential future positions within the organisation. Please note that candidates must be eligible to work full time in Ireland at time of application.   If we invite you to interview and you have access needs, please notify us at [email protected] so that appropriate arrangements can be made.CRU does not reimburse any costs/expenses incurred by the candidate during any part of the interview process. The CRU Recruitment Privacy Notice sets out how we protect the privacy rights of job applicants and can be found on the Careers page on the CRU Website (https://www.cru.ie/wp-content/uploads/2018/05/GDPR-Recruitment-Data-Privacy-Notice-May-2018.pdf), or alternatively you can contact [email protected] who will arrange for this to be sent directly to you.
Consultant PA - Respiratory
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust, Wigan WN
Key results from the job holder The post holder will contribute to service delivery by: Promoting the dissemination of quality patient information. Provide non-clinical advice and information to patients/clients/relatives. Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidences near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Planning and Organisational Duties The post holder will demonstrate responsibility for: Providing a complete PA service including word processing, filing, audio typing, photocopying and the composition of letters. Prepares responses and requests for the Consultant and designated medical staff as appropriate. Distributing and prioritising incoming mail, using judgement and experience to decide which documents are to be passed directly to other areas for action and information. Undertaking administrative work at the request of the consultant or their team. Attending outpatient clinics and ward rounds as necessary and where appropriate. Providing the first point of contact for written and telephone enquiries, some of which may be sensitive, on behalf of the Consultant and their team, using judgement to establish the validity and priority of the contact. When notified of Consultants leave, ensure appropriate action is taken with regard to cancelling/reducing clinics and re-evaluating/rescheduling appointments in Consultants diary where appropriate. The production and distribution of patient/procedure lists, e.g. admissions, arranging and co-ordinating Domiciliary visits and assessments, theatre, outpatient procedures within the required timescales. Maintaining close working relationships between Consultant and patient where appropriate. Organising and co-ordinate multidisciplinary team meetings, arrange venue and take minutes where appropriate. Ensuring timely responses to Medico-legal reports/Insurance reports. Introducing and implementing new practices to enhance service development, i.e. developing protocols and procedures for improved patient services. Supervising new PAs/secretaries/support staff and work experience students ensuring an effective office system is maintained. Compiling and distributing medical staff rotas and liaising with medical staffing about annual leave/sick leave arrangements where applicable. Ensuring all results of investigations are brought to the attention of the medical staff to be signed and uses own judgement and experience to highlight any that may need urgent action. Maintaining a diary of appointments and information relevant to medical staff. Ensuring accurate and up-to-date information for the Trusts waiting list requirements. Ensuring adequate supply of stationery and equipment. Developing office, PA and secretarial practices to continually improve service delivery. Assisting colleagues in providing cross cover for the work of absent PAs, including across sites, when necessary. Preparation of induction packs for Junior Doctors. Administration of duties in relation to new policies i.e. 18 week pathway inter provider transfer documentation, choose and book administration and patient choice bookings. Provide training to other staff, as appropriate, in relation to this requirement. Migration to digital dictation systems and re-organisation of workload to meet performance standards. The post holder is expected to act independently within occupational guidelines and decide when it is necessary to refer to their Manager. The post holder should exercise initiative commensurate with the role and it is vital that confidentiality is maintained at all times. Communications and Key Working Relationships The post holder will demonstrate effective communication by: Using the spoken and written word and being sensitive to those who are vulnerable or do not have English as their first language. Assisting in the establishment of communication systems with all staff, patients and relatives to promote understanding and good will. Exchange verbal and written information with patients, staff and carers relating to appointments, admissions, and meetings in a tactful and sensitive manner. Maintaining accurate, timely and legible records. Maintaining consistency within standards of patient care. Communicating complex and sensitive information to patients and relatives with empathy and reassurance. Responsibility for all records (including patient health, financial, personal and administrative) that they gather or use as part of their work within the Trust. The records may be paper, electronic, microfiche, audio or x-ray images. Compliance with the Data Protection Act 1998 and Information Governance the post holder is not entitled to use for their own benefit or gain, or to divulge to any persons, firm or other organisation whatsoever, any confidential information belonging to the Trust or relating to the Trusts affairs or dealings which may come to their knowledge during employment. Responsibility for Finance The post holder will: Be the first point of contact for receiving and processing of monies, both cash and cheque, to charitable funds from patients, patients relatives and outside agencies. Participate in ensuring the effective use of all financial resources in providing and delivering the service. Demonstrate awareness of the need for cost improvement programmes within the Service. Promote effective utilisation of resources. Provide the service within its financial constraints. Maintenance of stock and stationery within own team Responsibility for Human Resources The post holder will: Be expected to provide day to day supervision and on the job training to new PAs, secretaries and administrative support workers, when required. Provide mentorship and professional support to Clinical Secretaries Adhere and promote Trust policies, procedures and guidelines and maintain the Professional Code of Conduct. Ensure compliance with the Mandatory Training Policy in accordance with Trust policy. Take responsibility for ensuring own Performance and Development Review is undertaken on a yearly basis. Responsibility for Health & Safety Have an understanding of health and safety, ethical and legal issues Display a professional attitude at all times when dealing with the general public and colleagues alike Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Responsibility for Teaching The post holder will demonstrate the following knowledge and experience: Knowledge of a full range of secretarial procedures and software programmes (PAS, theatre, EPR, digital dictation) and their application to improve service efficiency and effectiveness. Understanding of medical terminology and a willingness to assist colleagues with transcription outputs. Exercise judgement when dealing with patient enquiries, analysing and resolving problems at source. Assist in new staff induction together with the identification and support of their training requirements. Facilitate a supportive learning environment that enables all members of the team to develop. Recognise the effective utilisation of all appropriate development resources and opportunities. Promote the ethos of continuous improvement disseminating any new knowledge gained to other colleagues. Recognise and accept responsibility for own personal development
Consultant PA - Respiratory
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust, Wigan WN
An exciting opportunity has arisen for an experienced, motivated & enthusiastic Consultant PA to join our Medical Secretarial Team. The position is 18.75 hours per week, working at our Wigan Site. After a period of training, agile working may be considered. Candidates should hold an AMSPAR Diploma Qualification & RSA Level III in typewriting &/or medical audio transcription or be able to demonstrate experience in a similar role. When applying, please refer to the person specification, demonstrating in your application how you meet the criteria, providing examples where possible. Please also indicate all of the specialties that you have experience of typing for. You will be working within a small team, managing office administration for the Consultant(s), junior doctors & Specialist Nurses they support, providing an efficient & effective PA service. You will act as the first point of contact for all forms of communication for the Consultant(s) & their team(s) & will be expected to organise & prioritise their own workload. This interesting & varied role requires you to work well on your own initiative whilst being committed to teamwork to ensure work is completed to meet Trust targets. Good communication skills & the ability to deal with confidential & sensitive issues in a professional manner are essential. The post holder will work with other Consultant PAs to ensure office administration for all the relevant consultants is covered. Supporting other Consultant PA teams, when required, & provide mentorship support to the Clinical Secretaries linked to their team. Experience in using Microsoft office software is essential. Experience of utilising digital dictation, creating spreadsheets and scheduling of clinic/theatre lists is desirable. Choose Well – Choose WWL Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’. WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs. On-Call Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational. Key results from the job holder The post holder will contribute to service delivery by: Promoting the dissemination of quality patient information. Provide non-clinical advice and information to patients/clients/relatives. Compliance with the Health & Safety at Work Act 1974 – the post holder is required to fulfil a proactive role towards the management of risk in all their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidences near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Planning and Organisational Duties The post holder will demonstrate responsibility for: Providing a complete PA service including word processing, filing, audio typing, photocopying and the composition of letters. Prepares responses and requests for the Consultant and designated medical staff as appropriate. Distributing and prioritising incoming mail, using judgement and experience to decide which documents are to be passed directly to other areas for action and information. Undertaking administrative work at the request of the consultant or their team. Attending outpatient clinics and ward rounds as necessary and where appropriate. Providing the first point of contact for written and telephone enquiries, some of which may be sensitive, on behalf of the Consultant and their team, using judgement to establish the validity and priority of the contact. When notified of Consultant’s leave, ensure appropriate action is taken with regard to cancelling/reducing clinics and re-evaluating/rescheduling appointments in Consultant’s diary where appropriate. The production and distribution of patient/procedure lists, e.g. admissions, arranging and co-ordinating Domiciliary visits and assessments, theatre, outpatient procedures within the required timescales. Maintaining close working relationships between Consultant and patient where appropriate. Organising and co-ordinate multidisciplinary team meetings, arrange venue and take minutes where appropriate. Ensuring timely responses to Medico-legal reports/Insurance reports. Introducing and implementing new practices to enhance service development, i.e. developing protocols and procedures for improved patient services. Supervising new PA’s/secretaries/support staff and work experience students ensuring an effective office system is maintained. Compiling and distributing medical staff rotas and liaising with medical staffing about annual leave/sick leave arrangements where applicable. Ensuring all results of investigations are brought to the attention of the medical staff to be signed and uses own judgement and experience to highlight any that may need urgent action. Maintaining a diary of appointments and information relevant to medical staff. Ensuring accurate and up-to-date information for the Trust’s waiting list requirements. Ensuring adequate supply of stationery and equipment. Developing office, PA and secretarial practices to continually improve service delivery. Assisting colleagues in providing cross cover for the work of absent PA’s, including across sites, when necessary. Preparation of induction packs for Junior Doctors. Administration of duties in relation to new policies i.e. 18 week pathway inter provider transfer documentation, choose and book administration and patient choice bookings. Provide training to other staff, as appropriate, in relation to this requirement. Migration to digital dictation systems and re-organisation of workload to meet performance standards. The post holder is expected to act independently within occupational guidelines and decide when it is necessary to refer to their Manager. The post holder should exercise initiative commensurate with the role and it is vital that confidentiality is maintained at all times. Communications and Key Working Relationships The post holder will demonstrate effective communication by: Using the spoken and written word and being sensitive to those who are vulnerable or do not have English as their first language. Assisting in the establishment of communication systems with all staff, patients and relatives to promote understanding and good will. Exchange verbal and written information with patients, staff and carers relating to appointments, admissions, and meetings in a tactful and sensitive manner. Maintaining accurate, timely and legible records. Maintaining consistency within standards of patient care. Communicating complex and sensitive information to patients and relatives with empathy and reassurance. Responsibility for all records (including patient health, financial, personal and administrative) that they gather or use as part of their work within the Trust. The records may be paper, electronic, microfiche, audio or x-ray images. Compliance with the Data Protection Act 1998 and Information Governance – the post holder is not entitled to use for their own benefit or gain, or to divulge to any persons, firm or other organisation whatsoever, any confidential information belonging to the Trust or relating to the Trust’s affairs or dealings which may come to their knowledge during employment. Responsibility for Finance The post holder will: Be the first point of contact for receiving and processing of monies, both cash and cheque, to charitable funds from patients, patients relatives and outside agencies. Participate in ensuring the effective use of all financial resources in providing and delivering the service. Demonstrate awareness of the need for cost improvement programmes within the Service. Promote effective utilisation of resources. Provide the service within its financial constraints. Maintenance of stock and stationery within own team Responsibility for Human Resources The post holder will: Be expected to provide day to day supervision and on the job training to new PA’s, secretaries and administrative support workers, when required. Provide mentorship and professional support to Clinical Secretaries Adhere and promote Trust policies, procedures and guidelines and maintain the Professional Code of Conduct. Ensure compliance with the Mandatory Training Policy in accordance with Trust policy. Take responsibility for ensuring own Performance and Development Review is undertaken on a yearly basis. Responsibility for Health & Safety Have an understanding of health and safety, ethical and legal issues Display a professional attitude at all times when dealing with the general public and colleagues alike Compliance with the Health & Safety at Work Act 1974 – the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Responsibility for Teaching The post holder will demonstrate the following knowledge and experience: Knowledge of a full range of secretarial procedures and software programmes (PAS, theatre, EPR, digital dictation) and their application to improve service efficiency and effectiveness. Understanding of medical terminology and a willingness to assist colleagues with transcription outputs. Exercise judgement when dealing with patient enquiries, analysing and resolving problems at source. Assist in new staff induction together with the identification and support of their training requirements. Facilitate a supportive learning environment that enables all members of the team to develop. Recognise the effective utilisation of all appropriate development resources and opportunities. Promote the ethos of continuous improvement disseminating any new knowledge gained to other colleagues. Recognise and accept responsibility for own personal development