Overview of salaries statistics of the profession "Regional Clinical Manager in UK"

Speculative application  Skills: Acne, Actinic Keratosis, Acute Myelogenous Leukemia (AML), AIDS, Allergic Rhinitis, Allergy, Alzheimer's, Anaesthetics, Antibiotics, Anti-infectives, Anxiety, arrhythmia, Asthma, Autoimmune diseases, Autoimmune Disorder, Bacterial Vaginosis, Breast Cancer, Cardiology, Cardiovascular, chemotherapy, Chronic Lymphocytic Leukaemia, Chronic Myeloid Leukemia, Chronic Obstructive Pulmonary Disease, Clinical Pathology, CLL, Congestive Heart Failure, COPD, Cosmetics, Cystic Fibrosis, Dementia, Dentistry, Depression, Dermatology, Diabetes, Diagnostics, Dietetics, Endocrine, Endocrinology, Epilepsy, Family Medicine, Fibromyalgia, Gastroenterology, gastrointestinal, Genetic Diseases, GI, Glioblastoma Multiforme (GBM), Gynaecologic, Gynaecology, Gynecology, Haematology, Haemophilia, Heart Disease, Hematology, Hemopure Anemia, Hepatitis, Hepatology, HIV, Hodgkin's disease, Hypertension, IBD, Immunogenicity, Immunopharmacology, Infections, Infectious Diseases, Influenza, Internal Medicine, Joint Replacement, Lymphoma, Mantle Cell Lymphoma, Melanoma, Menopause, Metabolic, Migraine, Multiple Sclerosis, Musculoskeletal, Myelodysplastic Syndrome, Neonatology, Nephrology, Neurodegenerative disorders, Neurology, Neuroscience, NEUROSURGERY, non small cell lung cancer, Non-Hodgkin Lymphoma, nutraceuticals, Nutrition, OA, Obstetrics, Oncology, Ophthalmology, Oral Health, Orphan Diseases, Orphan drug, Orthobiologic Bone graft, Orthopedic Surgery, Orthopedics, Osteoarthritis, Otitis Externa, Otolaryngology, Ovarian Cancer, Paediatric, Pain, Painful Diabetic Neuropathy, Parkinson’s Disease, Physiology, Podiatry, Post-Menopausal Osteoporosis, Primary Immune Deficiency, Primary Sjogren’s Syndrome, Prostate cancer, Prostatic hyperplasia, Psychiatry, Psychology, Pulmonary, Pulmonology, RA, Rare Disease, Respiratory, retinopathy, Rheumatoid Arthritis, Rheumatology, Rhinitis, Rosacea, Schizophrenia, Seasonal Allergic Rhinitis, Severe Hemophilia, Skin Melanoma, Sleep Disorder, Sleep Medicine, Small Lymphocytic Lymphoma, Small Molecule, Smoking Cessation, Solid Tumors, surgery, Systemic Lupus Erythematosus, Systemic Sclerosis, Tissue Ablation, Transplant, Trauma, Traumatology, Type 2 Diabetes Mellitus, Urology, Vaccine, Vaccines, Vascular Diseases, Weight Loss, Women’s Health, Administrative Assistant, Agile Project Manager, Artwork Coordinator, Associate Director Clinical Operations, Associate Project Manager, Auditor, Biomedical Engineer, Biometrics Manager, Biosample Operations Manager, Biostatistician, Biostatistics Associate Director, Brand Team Lead, Business Administration Associate, Business Administration Manager, Business Analyst, Business Development Associate, Business Development Director, Business Development Manager, CEO, Change Manager, Chemical Project Manager, Chemist, Chemistry, Manufacturing & Control Lead (CMC), Chief Financial Officer, Chief Operating Officer, Chief Technical Officer, Clinical Data Associate, Clinical Data Manager, Clinical Data Specialist, Clinical Development Manager, Clinical Engineer, Clinical Lead, Clinical Operations Director, Clinical Operations Manager, Clinical Pharmacologist, Clinical Programmer, Clinical Project Manager, Clinical Research Associate, Clinical Research Director, Clinical Research Manager, Clinical Research Physician, Clinical Research Specialist, Clinical Study Coordinator, Clinical Study Manager, Clinical Supply Coordinator, Clinical Supply Manager, Clinical Trial Assistant, Clinical Trial Educator, Clinical Trial Manager, Clinical Trial Specialist, CMC Manager, Commercial Manager, Communication Manager, Compliance Associate, Compliance Manager, Computer System Validation Specialist, Contract Associate, Contracts Manager, Country Manager, Customer Service Associate, Data Analyst, Data Analytics Assistant, Data Engineer, Data Management Associate Director, Data Management, Manager, Database Programmer_Designer, Demand Planner, Demand Manager, Developer, Diagnostic Specialist, Director of Contracts & Licensing, Dispensary Assistant, Document Specialist, Drug Safety Associate, Drug Safety Director, Drug Safety Manager, Early Access Project Manager, EHS associate, Electronic Data Capture Manager, Electrophysiologist, Employer Engagement Manager, Engineer (out of industry), Epidemiologist, Exploratory Project Manager, Feasibility Manager, Freelance, FSP Clinical Manager, Global Clinical Data Manager, Graduate, Head of Clinical Data Management, Head of Clinical Operations, Head of Risk Management, Health Economist, Health Information Associate, Healthcare Compliance Manager, HR Associate, HR Manager, Imaging Operations Lead, Inhouse Clinical Research Associate, Intern, Investigator, IT Project Manager, Junior Clinical Data Manager, Junior Clinical Research Associate, Junior Pharmacovigilance officer, Junior SAS Programmer, KOL, Laboratory Assistant, Laboratory Manager, Legal Advisor, Licensing Coordinator, Logistics Associate, Logistics Manager, Logistics Supervisor, Manufacturing Manager, Manuscript Editor, Market Access Manager, Market Access Specialist, Market Insights Specialist, Market Research Associate, Marketing Associate, Material Coordinator, Medical Advisor, Medical Assistant, Medical Devices Project Manager, Medical Director, Medical Information Assistant, Medical Information Associate, Medical Information Manager, Medical Manager, Medical Monitor, medical publisher, Medical Representative, Medical Research Associate, Medical Reviewer, Medical Science Liaison, Medical Technologist, Medical Writer, Medico-economic affairs, Meeting Coordinator, MHRA Pharmacovigilance Inspector, Microbiologist, Occupational Therapist, Office Manager, Ophthalmologist, Packaging Associate, Packaging Coordinator, Patient Recruitment Coordinator, Payroll Specialist, Pharmaceutical Physician, Pharmacist, Pharmacokineticist, Pharmacology Director, Pharmacovigilance Manager, Pharmacovigilance Officer, Physiotherapist, Planning analyst, Policy Officer, Post Doctoral Researcher, Preclinical Project Manager, Principal Biostatistician, Principal Scientist, Privacy Officer, Product manager, Production Manager, Production Specialist, Program Development Manager, Programmer Analyst, Programming Associate Director, Project Assistant, Project Manager (other industry), Proposal Developer, Psychiatrist, Psychologist, Publications Manager, QPPV, Qualified Person, Quality Assurance Assistant, Quality Assurance Complaint Specialist, Quality Assurance Director, Quality Assurance Manager, Quality Assurance Specialist, Quality Control Associate, Quality Control Manager, Quality Control Specialist, Quality Engineer, Quality Manager, Quality Specialist, R&D Manager, R&D Project Manager, Record Specialist, Recruitment & Screening Co-ordinator, Registration Specialist, Regulatory Affairs Administrator, Regulatory Affairs Associate, Regulatory Affairs Director, Regulatory Affairs Manager, Regulatory Affairs VP, Regulatory Documentation Scientist, Regulatory Information Specialist, Regulatory labelling specialist, Regulatory Program Manager, Regulatory Site Activation Manager, Remote Site Monitor, Senior, Research Coordinator, Research Funding Manager, Research Team Manager, Resources Manager, Respiratory Physiotherapist, Sales Manager, Sales Rep, Sample Manager, SAS Programmer, Scientific Advisor, Scientific Affairs Associate, Scientist, Senior Associate Supply Chain (GMP), Senior Biostatistician, Senior Clinical Lead, Senior Clinical Research Associate, Senior Clinical Supply Chain Associate, Senior Clinical Team Manager, Senior Clinical Trial Manager, Senior Epidemiologist, Senior Medical Affairs Officer, Senior Nutrition Scientist, Senior Regulatory Affairs Manager, Senior Scientist, Site Engagement Manager, Site Visit Report Reviewer, SOFTWARE DEVELOPER, Software Engineer, Start Up Director, Start-up Manager, Start-Up Specialist, Strategy Lead, Study Authorisation Associate, Study Delivery Operational Specialist, Submissions Manager, Supply Chain Coordinator, Supply Chain Manager, Supply Chain Planner, Surgical Technician, Systems Administrator, Technical Project Leader, Technical Services Specialist, Training Associate, Training Manager, Translator, Validation Engineer, Vendor Manager, Veterinary Nurse, Warehouse Associate, Warehousing & Distribution Leader, BSc, CQA, GMC, MBA, MBChB, MD, MPhil, MRCPsych, MSc, No CRA Certificate, PGDip, Ph.D Statistics, Pharm D, PhD, PRINCE2, Registered Nurse, SAP, Six Sigma, SolTRAQs, Veterinary, 3PL, ADaM, Administration, Adverse Event management, Advocacy plans, Agile, AKTA, Analytical SEC, Animal Health, APICS, Applicant Tracking System Management, APS, ARISg, auditing, Batch release, Batch Review, BHV, Bioequivalence, Bioinformatics, Biologic, Biomarkers, biometrics, Biosamples, Biosimilars, Biostatistics, Biotech, Black Belt, Business Development, C++, Candidate Attraction, CAPA, CDISC, Cell Biology, Cell stem-based therapy, CER, Chemstations, Client communication, Clinical, Clinical Affairs, Clinical Data Management, Clinical Programming, Clinical Research Organisation, Clinical Trial Applications, clinical trials, close out visits, CMC, CMO, Commercialisation, Compassionate Use, Competent Authorities, Computer Systems Validation, Contract, CPIM, CRF Design, CRO, CSR, Data Analysis, data entry, Data Science, Data Warehouse, database design, Datalabs, DHPC, Distribution, Distribution Planning, DMC, Document Management, Downstream, Drug destruction, Drug Development, Drug Safety, DSUR, E2E, Early Access, Early Phase, EC Submissions, ECG, eCRF, EDC, electronic data capture, ELISA, Epidemiology, ePRO, ERP, eTMF, e-TMF, EU Legislation, Eudravigilance, European Federation of Pharmaceutical Industries, Export Management, FDA Audits, Feasibility, Finance, Forecast, FPLC, GCP, GDP, Gene Therapy, Global, Global Regulatory Affairs, GLP, GMP, Government Affairs, GS1 standards, Health Economics, Healthcare, Healthcare Compliance, Healthy Volunteers, Home-based, HPLC, IATA, ICF, ICH-GCP, Imaging, Immunology, IMP, IMPACT, IMPD, Import Management, IND, InForm, Informatics, International, Interviewing, Inventory Management, Investigator Payments, in-vitro, in-vivo, IRB Submissions, IRT, ISO 13485, ISO 13485:2003, ISO 14971, ISO 9001, ISO13485, IVRS, Java, Lab, Labelling, Laboratory, LEAN, Line Management, Logistics, MA-CC, Manufacturing, MAPP, Market Access, Market Insights, Market Intelligence, Market Research, Marketing, Marketing authorizations, Materiovigilance, MedDRA, Medical Affairs, Medical Communication, Medical Devices, Medical Information, Medical Writing, Medidata Rave, Monitoring, Monitoring Visit, MS Office, MS Project, My Trials, NMR, Office-based, Oracle, Outcomes Research, Outsourcing, Packaging, Paediatrics, Patient Outcomes, Permanent, PET scans, Pharma, Pharmaceutical, Pharmacodynamics, Pharmacoeconomics, Pharmacoepidemiology, Pharmacokinetic, Pharmacokinetics, Pharmacology, Pharmacovigilance, Pharmacy, Phase I, pipetting, PMP, Policy, Post Marketing, Postdoctoral research, Post-marketing, Preclinical, Pricing & Reimbursement, Pricing and Reimbursement, PROC, Process Excellence, Procurement, Product Management, Project Leadership, Project Management, PromoMats, Protein Characterisation, protocol development, Protocol writing, PSURs, Public Affairs, publishing, Purchasing, QP, Qualification Visit, Quality Assurance, Quality Control, Quality Management, Quality Management System, Radiology, Randomisation, Randomization, Rave, Reactovigilance, Real World Evidence, Recruitment, Regional Monitoring, Regulatory, Regulatory Operations, Regulatory submissions, Regulatory Systems Management, remote monitoring, RFI, Risk Management, risk-based monitoring, RMA, RMP, SAE, SAE reporting, Sales Inventory, Sample size estimation, Samples, SAS, Scrum, SDS-PAGE, SDTM, Serialisation, Shipments, shipping, Simoa, Site contracts, Site Engagement, site payments, SOX, SPC- CCDS, Spectroscopy, S-Plus, SPSS, SQL, Start-up activities, statistical analysis, Statistics, Study Management, Study Medication Labelling, Sunshine Act, Supplier Qualification, Supply Chain Distribution, Supply Chain Management, Supply Chain Planning, Supply Planning, SUSAR, SUSARs, TMF, Toxicogenomics, Toxicology, Trackwise, Training, Transport Management, Unicorn Purification System, UPLC, Upstream, UV-Vis Spectroscopy, validation, Veeva, Vendor Management, Venipuncture, VISIO, Western Blot, ZINC, Bratislava, Slovakia, Afrikaans, Argentinian, Armenian, Belgian, Bosnian, Bulgarian, Cambodia, Cantonese, Catalonian, Chinese, Croatian, Czech, Danish, Dutch, English, Flemish, French, Greek, Gujarati, Hebrew, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Luxembourgish, Macedonian, Malayalam, Mandarin, Montenegrin, Norwegian, Persian, Punjabi, Romanian, Russian, Serbian, Slovak, Slovene, Slovenian, Spanish, Swedish, Thai, Turkish, UkrainianLocation: GloballyShare: LinkedIn Facebook Twitter Email

Location: United States - Fort Washington, PA, or Cary NC  Schedule: Full-time, Permanent     ClinChoice, the parent company of CROMSOURCE, is a leading full-service clinical CRO dedicated to offering high-quality one-stop services to pharmaceutical, biotechnology, medical device, and consumer products clients, who are dedicated to the professional development of our employees and providing an excellent work-life balance. We are looking for a dynamic person to join our in-house team as an Executive Director of Human Resources in the United States. This role will be office based in either Fort Washington, PA or Cary, NC with flexibility to work from home two days per week. Previous experience with a CRO is required.        The Executive Director of Human Resources will manage day-to-day HR operations in North America and provide strategic leadership and direction to the HR department. This position will be involved in every aspect of Human Resources function in North America including but not limited to organizational HR policy and compliance, talent management, employee relations, performance and benefit reviews, compensation, and other duties as assigned. Additionally, the position will work with the Global Head of HR and other HR Regional Heads to set strategy and ensure standardization and collaboration across the international organization of ClinChoice.     Join our team and help us deliver clinical trials that will improve patients' lives.       Main Job Tasks and Responsibilities:Lead and oversee day-to-day activities for HR functions in North America, including but not limited to HR system evaluation and implementation, HR core functions such as performance review and compensation, benefit, training requirements, terminations, onboarding and offboarding, etc.Lead the development and implementation of HR procedures and policies, and ensure the policies are in compliance with their respective country and local labor laws including health and safety, equal employment opportunity, diversity and inclusion, compensation and benefit requirements, pension plans, taxes, privacy, and any other laws.Team up with the recruitment group to develop cost-effective recruitment strategies and long-term talent acquisition plans to support the company's overall goal and look for creative solutions to meet fast-growing resource needs.Collaborate with other regional HR leads for alignment of the strategies and processes across the international organizations.Collaborate with and support the functional management team to ensure satisfactory employee retention.Prepare and present regularly or as needed to the International HR management team and update North America regional HR and initiatives. Support and contribute to the HR dashboard as needed. Education and Experience:A bachelor's degree in human resources or other fields is required. An MBA or master's degree in human resources or business is preferred.Thorough knowledge of North American (USA and Canada, particularly) employment-related laws and regulations.Experience with human resource information systems.10+ years of experience in Human Resources.  3+ years of leadership roles and team management in Human Resources in North America.Experience in HR management systems, such as ADP, SAP, or other systems.Experience working in a fast-paced, collaborative team environment. Able to work efficiently under pressure and consistently meet tight deadlines.Experience working for a CRO is required. Specific Role Requirements and Skills:Ability to be discreet and handle confidential, sensitive information.Excellent verbal and written communication skills, including presentation skills.Excellent interpersonal and conflict resolution skills.Excellent organizational skills and attention to detail.Strong analytical and problem-solving skills.Strong supervisory and leadership skills.Excellent in Microsoft Word, Excel, PowerPoint, Outlook. The Application Process  Once you have submitted your CV, you will receive an acknowledgment email. If you have the requirements we need, you will be invited for a phone interview as the first step.        If you would like to discuss the role before applying through the website @ www.cromsource.com/careers/job-vacancies please contact [email protected] for more information.     Who will you be working for?     About CROMSOURCE     CROMSOURCE is a family-owned international, full-service Contract Research Organisation that, since 1994, has been supporting our clients with outstanding clinical research and staffing solutions services. The successful growth of CROMSOURCE has been achieved by putting high quality and client focus at the heart of everything we do.                      Our Company Ethos  Our employees are the most valuable company asset. We value our resources and ensure they work in a friendly, family environment so they are able to develop their skills and talents. Human Resources is the fulcrum around which all CROMSOURCE activities are built, and close management and training is the core instrument to develop and maintain highly qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives to all personnel the clear tools needed to manage both internal and client processes with the same methodology.   The success of these core values are evidenced by our below-industry average turnover rates.     CROMSOURCE is an equal opportunity employer. All qualified applicants will receive consideration for employment in relation to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, or any other legally protected status. CROMSOURCE is also committed to compliance with all fair employment practices regarding citizenship and immigration status.     Keywords: Executive Director of Human Resources, HR Director, HR Manager, Human Resources, Human Resources Director, Human Resources Manager, Compliance, Employee relations management, Recruiting, Retention strategy, HR management, Employment law, Onboarding Management, ADP, SAP, Human Resource Information Systems, HRISSkills: HR Manager, Clinical Research Organisation, CROLocation: United StatesShare: LinkedIn Facebook Twitter Email

Location: Belgium - Office-basedSchedule: Full Time, Permanent Are you interested in working directly for a single sponsor while having the security and additional career opportunities that working for an international CRO can bring? Our team says it's the best of both worlds….   The sponsor-dedicated division of ClinChoice, is searching for a Regulatory Compliance Specialist to join one of our clients, one of the most innovative pharmaceutical companies in the world. ClinChoice is an international CRO with a strong focus on quality, professional development, and supportive culture. As a client-facing role, we are looking for confident candidates with the ability to work independently whilst establishing a high-trust environment with their client counterparts.   The Regulatory Specialist assists and supports the Regulatory Affairs department in the execution of regulatory activities to ensure the timely global commercialization of products in compliance with applicable European regulations and international standards.Main Job Tasks and Responsibilities: Partner with the International execution team in the EMEA region.Coordinate, compile, and submit free distribution certificates.Support product registration internationally; Gather and collate information from the manufacturer as required.Provide support to the international team as requested in the development of relationships with RA affiliates, contribute to the development and implementation of the local registration strategy.Act as the EU regulatory Subject Matter Expert for the portfolio under his or her responsibility, supporting the day-to-day Regulatory Affairs activities.Develop strategic guidance and recommend regulatory requirements relevant to the Franchise.Review internal and external communications of the EMEA that refer to products and/or disease state information (Copy Review Process) and represents the department in relevant forums.Advise and provide regulatory impacts to Supply Chain initiatives for the department, be the Primary Point of Contact for the regulatory distribution controls of medical devices and support associated processes and system development.Write, review, and revise company SOPs, recommend efficiencies to processes, and drive Engineering Change Orders (including but not limited to SOPs, and EU labeling approval).Support announced and unannounced inspections by external and internal functions.Assist with organizational tasks: departmental meetings (logistics, formatting, minutes) and department POs, handling regulatory fees (Ariba).Work closely with internal partners across the organisation (including Legal manufacturers, importers, distributors, regional regulatory affairs, quality, supply chain, marketing, and medical affairs) to ensure that stakeholder voices are incorporated into strategies for product launches and product changes.Provide solutions to a variety of problems of moderate scope and complexity where data analysis requires the evaluation of intangible variables.Responsible for the communication of business-related issues or opportunities to the next level of management.Responsible for ensuring personal and Company compliance with all Federal, State, local, and Company regulations, policies, and procedures.Perform other duties assigned as needed.  Education and Experience: University/bachelor's Degree or Equivalent (Science, Engineering, Technical or Biomedical field or Law preferred).4-6 years of work experience in Regulatory Affairs or Quality Affairs preferredSkills:Good knowledge of medical device regulatory requirements in the EUAbility to work effectively in a matrixed organisation and to build partnerships with regional and franchise colleagues.Demonstrate project management skills.Proactive identification of new insights and solutionsExcellent communication, influencing, and presentation skills.Strong output orientation and sense of urgencyExcellent written and verbal communication skills in English (required) The Benefits of Working in Belgium:Competitive SalaryGroup and hospitalisation insuranceElectronic meal vouchersInternet reimbursementCompany Car with fuel card depending on the function.Dedicated Line Manager The Application Process Once you have submitted your CV, you will receive an acknowledgment that we received it. If you have the requirements we need, you will be invited for a phone interview as the first step.  Unfortunately, due to the number of applications we receive, we cannot reply to everyone individually if you are not successful.  If you would like to discuss the role before applying through the website @https://www.talentsourcelifesciences.com/jobs   please contact mailto:[email protected] for more information. Who will you be working for?   About ClinChoice      CROMSOURCE is now a ClinChoice Company. ClinChoice is a leading full-service CRO dedicated to offering high-quality one-stop service to the pharmaceutical, biotechnology, medical device and consumer products clients. Some of these services include Clinical Operations, Project Management, Biostatistics, Data Management, Regulatory Affairs, Medical Affairs, and Pharmacovigilance. ClinCHoice has established major delivery centres across US, Canada, China, Europe, India, Japan and the Philippines. It has over 4,000 employees globally, with a strong and talented team, and a growing clinical operations presence across Asia, North America, and Europe.      Our Company Ethos Our employees are the most valuable company asset. We value our resources and ensure they work in a friendly, family environment so they are able to develop their skills and talents. Human Resources is the fulcrum around which all CROMSOURCE activities are built, and close management and training is the core instrument to develop and maintain highly qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives all personnel the clear tools needed to manage both internal and client processes with the same methodology.   The success of these core values is evidenced by our below-industry average turnover rates. Keywords: Regulatory Compliance Specialist, RA, Compliance Specialist, Regulatory Specialist, Medical Devices, Regulatory, Regulatory Affairs, Pharmaceutical, Pharma, CRO, Contract Research Organisation, Outsourced, Sponsor-dedicatedSkills: Regulatory Affairs Associate, CRO, Medical Devices, Outsourcing, Pharma, Pharmaceutical, Regulatory, Regulatory OperationsLocation: BelgiumShare: LinkedIn Facebook Twitter Email

The Medical Care Group has an opportunity for a Personal Assistant to join its existing team. The role will be to provide comprehensive secretarial support primarily to Senior Management Team in the Medical Care Group. The post holder will be expected to work with the minimum of supervision, using their own initiative, and will carry out duties of the post in such a way as to make a direct and positive contribution to the organisation by enabling the Medical Care Group Management team to utilise their time in an efficient and effective manner. The successful candidate will be expected to demonstrate a flexible approach to meet the needs of the service and provide high quality secretarial support including diary management, scheduling and attending meetings, minute taking and the screening of emails. You need to be an effective gatekeeper, using your judgement to resolve difficult situations, whilst making decisions regarding appropriateness and priorities along with excellent interpersonal skills and knowledge of all the relevant administrative and secretarial procedures applicable to the role. There is a need to be able to work to tight deadlines and withstand the pressure of a busy office. You will also be required to provide cross cover for PA colleagues during times of absence. Interview Date: TBC To organise and manage the diaries of the Assistant Director, Directorate Managers Head of Quality and Matrons providing a first class secretarial service and ensuring their daily workload and priorities are met. Plan, organise meetings and training events, this includes booking venues and hospitality. Design Flyers and send information out in advance to attendees and keep a record of attendance. To co-operate with the introduction of new Take minutes at senior management meetings, type and distribute electronic or hard copies within a given time frame, ensuring the dissemination of information requested at meetings. To maintain appointments and diary management, implementing bring forward systems, arranging venues, speakers, travel and accommodation, ensuring timely and efficient communication. To act as a point of contact within the Care Group, Trust and to external users ensuring that communication links are maintained at all times. To produce and circulate rota’s as requested by the Care Group Management Team. Including liaising with all levels of staff, internally and externally. Search the intranet and internet for particular policies and guidelines as requested by the Care Group Management Team. Working as a team to ensure that adequate stationary and relevant stocks within the department are kept to an acceptable level. Additional duties of the job can be seen below AND in the Job Description The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals. From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust. The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals. The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales. Our Vision is to deliver 5 Star Patient Care: CARE that is evidence based, high quality and compassionate ​​​​​​SAFETY that is of the highest standards COMMUNICATION that is open, inclusive and respectful SYSTEMS that are efficient, patient centred and reliable PATHWAYS that are best practice and embedded, but also respect the individual needs of patients Our achievements include: Trust rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request. KEY DUTIES To organise and manage the diaries of the Assistant Director, Directorate Managers Head of Quality and Matrons providing a first class secretarial service and ensuring their daily workload and priorities are met. Plan, organise meetings and training events, this includes booking venues and hospitality. Design Flyers and send information out in advance to attendees and keep a record of attendance. To co-operate with the introduction of new Take minutes at senior management meetings, type and distribute electronic or hard copies within a given time frame, ensuring the dissemination of information requested at meetings. To maintain appointments and diary management, implementing bring forward systems, arranging venues, speakers, travel and accommodation, ensuring timely and efficient communication. To act as a point of contact within the Care Group, Trust and to external users ensuring that communication links are maintained at all times. To produce and circulate rota’s as requested by the Care Group Management Team. Including liaising with all levels of staff, internally and externally. Search the intranet and internet for particular policies and guidelines as requested by the Care Group Management Team. Working as a team to ensure that adequate stationary and relevant stocks within the department are kept to an acceptable level. Produce high quality letters and reports using detailed knowledge of software packages such as Microsoft Office, Word, Excel, Access and PowerPoint. To co-ordinate additional activity payments for relevant specialities and ensure signed off appropriately with Manager. Maintenance of annual leave and sickness records for Senior Management and Nursing Staff as required by the Management Team. Taking receipt of recording of travel claims and preparation of Staff Variation Lists (SVL) and ensure that ESR is kept up to date in real time. Prepare Human Resources administration as necessary, including staff change of details forms, variation forms, manpower, orientation programmes appropriately. Co-ordinate and monitor compliance with mandatory training and appraisal activity for the Care Group and reporting compliance. To undertake tasks delegated by the Managers to assist in meeting activity targets and delivering Key Performance Indicators, ensuring deadlines are met. Provide administrative and secretarial support to all Managers/Matrons within the Department and Trust in the absence of her/his secretary. Work collaboratively with other members of the senior management administrative and clerical team to ensure that the department always runs effectively. Respond to requests for information from service users and others who call the department, in person or by telephone, with tact and sensitivity. Give appropriate non- clinical advice and refer on to the most suitable person, ensuring that all queries are followed up as soon as possible. Maintain accurate and efficient records, manage filing, and brought forward systems. Suggest and implement new and improved systems and ways of working where this will improve efficiency and effectiveness. Deal effectively with mail, e-mails, telephone enquiries and facsimiles from within and outside of the Trust, communicating all relevant information to the Manager/Matron as Ensure complaints are investigated in accordance with Trust Directive. To assist senior members of staff and all wards in ensuring targets are achieved. To provide day-to-day guidance to all staff involved in complaints handling. To work closely with Senior Members of the Care Groups and Complaints Co- Ordinator’s and follow up statements daily with all disciplines of the Trust. Deal with telephone complaints appropriately. Ensure that any correspondence and communication is recorded in real time on the Datix system for all complaints and telephone calls. Ensure that matters of a confidential nature, including information relating to staff and patients, are not divulged to any unauthorised person. Take part in the Trust appraisal process, agreeing objectives and a personal development plan on a yearly basis. Attend mandatory training and maintain up to date administrative and secretarial skills. Partake in any training that may be recommended in terms of personal development. Copy typing or audio typing as appropriate within the role and assist with typing of clinics as directed by the Administration Services Manager or Directorate Manager. Retrieval of case sheets from Records Department as and when required by Manager and also accessing the Trust’s Medway database for patient details as and when Deal with patient enquiries from anxious callers and pass on information either verbally or written.

An exciting opportunity to join CAMHS based at the Harrington Building as an office manager. The role will involve line management and supervision of current secretarial and reception staff and development and oversight of the administrative support provided to clinical staff. The Office Manager will be part of the Senior Leadership Team at the hub and will work closely with clinical and strategic leads, ensuring a high quality and efficient administrative service that support service delivery and improvement. The Harrington Building houses 5 CAMHS services that see young people from the ages of 0-18 years and their families, as well as an Inpatient Ward Galaxy House. You will be joining a friendly and welcoming team who value working together and supporting each other. The successful candidate will need to be a confident communicator and have previous experience of working at a senior level. An understanding of the NHS and partner organisations would be an advantage. You will be organised and enjoy working in a busy and diverse environment Main duties of the job Develop administrative processes and policies to ensure the effective running of the service To maintain absence records and carry out sickness reviews, return to work interviews etc. as per Trust policies. To undertake discipline, grievance, absence and performance management processes in accordance with Trust guidance To lead on recruitment into the administration team Carry out regular 1:1s and appraisals of administration staff Provide effective diary management to members of the senior leadership team. Ensuring that meetings are scheduled/rescheduled in accordance with competing priorities. Provide reports, presentations and information as required by the senior leadership team Ensure that all information received is communicated in a timely manner Ensure that confidentiality is maintained at all times in regard to the work of the CAMHS team. Advanced use of software Programmes such as MS Office, Hive and Paris. Ability to work under pressure and meet tight deadlines. Ability to prioritize and delegate tasks appropriately MFT is England’s largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022. We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable. At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together. To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form. COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the ‘NHS England’ website where you can also find out more about how to access the vaccination. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team [email protected]. We’re looking forward to hearing from you!

£24,000 per Annum Permanent Manchester, Greater Manchester, England, UK Job Ref: BBBH121001 Sector: Building, Construction & Infrastructure Date Added: 27 September 2023 Please note currency exchange rates are indicative. Exchange rates are calculated against the regional rate listed every 24h hours. Please contact us for details. Job Type: BBBH121001 Telephone: Help Desk Scheduler (FM) Manchester Monday - Friday 8am - 4pm (on site) Location: Manchester One of the Worlds Leading FM Companies, are looking to recruit an experienced planner to join their maintenance team at their clients NHS site in Manchester. If you are looking for Stability, progression, and opportunities then this is the place for you, as every day is different, moving in the right direction. Salary: £24,000 Role: Scheduling and reporting of Maintenance plans including programming of CAFM system in line with SFG, HTM and other guidance. Arrange for PPM schedule and Reactive maintenance to be completed. Handle telephone calls providing a high level of customer service. The collection and provision of data related to all estate maintenance operations. All reports as requested in the agreed timescales. Maintain formal and informal communication with managers related to services activities/ working group. Develop good working relationships with clinical and non-clinical staff at all levels Provide administrative support and advice for Hard FM staff where required. Person: Proven experience within a similar role Excellent communication skills both written and verbal Able to demonstrate an aptitude for problem solving using a logical approach Works well in a pressurised environment Ability to deal with people at all levels Must be computer literate Must be able to demonstrate good verbal and written communication skills Desirable: Previous planning experience. Demonstrating maturity in working with Hard FM groups Previous experience using SharePoint and Maximo CAFM systems (desirable) Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. Contact Consultant: Shaye Burgess [email protected]

Are you interested in working for an Outstanding NHS Trust and contributing to our 5-star patient care? We are looking to recruit reliable, motivated, and hard-working individuals to join our friendly team to provide a high standard of secretarial support with minimum supervision within our Surgical Care team. Medical secretaries provide support to our frontline staff to be able to dedicate their time to deliver our 5-star patient care. The successful applicant will have excellent interpersonal skills, good IT skills and the ability to work as park of a team to undertake a range of duties including dictation typing from audio transcription of clinical correspondence and support Personal Medical Secretaries accordingly. You will use audio-typing and word-processing packages to fulfil your role and must have experience of using Microsoft Office software. We also offer flexible working including remote working and excellent training to develop your own career pathway to progress to a Personal Medical Secretary role. To provide a comprehensive service to the Consultants and Specialty Teams with the minimum of supervision. Organise your workload and co-ordinate activities with other Medical Secretaries to ensure that an efficient service is provided. It is essential that you should exercise initiative commensurate with the role and it is vital that confidentiality is always maintained. The Surgical Care Group provides a full range of acute in-patient, out-patient, day case and emergency services to the local communities of St Helens, Knowsley and Halton and out of area patients. The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals. From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust. The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals. The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales. Our Vision is to deliver 5 Star Patient Care: CARE that is evidence based, high quality and compassionate ​​​​​​SAFETY that is of the highest standards COMMUNICATION that is open, inclusive and respectful SYSTEMS that are efficient, patient centred and reliable PATHWAYS that are best practice and embedded, but also respect the individual needs of patients Our achievements include: Trust rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request. To quality check documentation completed in clinicaladministrationsupport. Audit reports bi-monthly against KPI’s (key performance indicators). Mentor, train and supervise relevant staff as required by the Administration Services Co-ordinator. Ensure all outgoing post is sent out within 24 hours of signing. Type dictation from audio transcription of clinical correspondence and documentation. Ensuring appropriate follow up arrangements /investigations are in place. Liaise with Personal Medical Secretary of specialty accordingly. Deal appropriately with concerns from staff in line with Trust policy. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. Accurate use of patient information using the Patient Administration System (PAS), including registration screen to check patient details are correct. Distributing departmental equipment and maintaining a log of lending including equipment used by patients in the community. Liaise with equipment pool when required. Accurately recording all clinical activity on the Somerset database. Create, maintain and dispose of departmental patient referral files. Updating and maintaining internal databases including clinical audit and MDT information as the department requires. Maintaining a stock of clinically required departmental forms. Liaising with community based clinical teams. Receive cash/cheque donations to Trust; provide receipt/letter of confirmation. Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly. Print off EIS reports for discharges. Taking minutes of meetings and circulating to relevant groups. Obtain information requested by Administration Services Co-Ordinator. Ensure all mandatory training is up to date and report accordingly. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly. General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of the office environment. Attend appropriate training, meetings and education sessions at the request of manager. Work with managers to review working practices, ways of working and find solutions to problems. To work in a flexible manner in accordance with the Trust Policy. Any other duties required by Line Manager.

The Surgical Care Group is looking for an enthusiastic and self-motivated Theatre Medical Secretary to support all specialities and respective theatre team members. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative. The successful candidate to will be expected to work 9.00am – 5.00pm. Plan, organise meetings and training events, this includes booking venues and hospitality. Design Flyers and send information out in advance to attendees and keep a record of attendance. Taking minutes of meetings and circulating to relevant groups. Sending out agenda’s and arranging meeting venues as requested by Theatre Management Team. To produce and circulate rota’s as requested by the Theatre Management Team. Including liaising with all levels of staff, internally and externally. Co-ordinate and monitor compliance with mandatory training and appraisal activity for all the Theatre Teams and reporting compliance. Co-ordinate and monitor compliance with golden patient and complete spreadsheet daily. Type up action plans needed for relevant areas including Human Resources, Infection Prevention, Pharmacy, Controlled Drugs, Care Indicator Audits. Provide administrative and secretarial support to all Operational Theatre Managers/Co-ordinator’s/Band 6’s within the Department. Type up operation notes from verbal dictation, ensuring saved on the system and copy printed for patient health records. To answer the telephone promptly and politely, telephoning other staffing departments or patients where appropriate using tact, discretion and empathy in all situations. Record sickness/absence and annual leave for all theatre teams/staff on ESR system. Organise and order stationary items as appropriate. The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals. From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust. The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals. The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales. Our Vision is to deliver 5 Star Patient Care: CARE that is evidence based, high quality and compassionate ​​​​​​SAFETY that is of the highest standards COMMUNICATION that is open, inclusive and respectful SYSTEMS that are efficient, patient centred and reliable PATHWAYS that are best practice and embedded, but also respect the individual needs of patients Our achievements include: Trust rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request. KEY DUTIES Plan, organise meetings and training events, this includes booking venues and hospitality. Design Flyers and send information out in advance to attendees and keep a record of attendance. Taking minutes of meetings and circulating to relevant groups. Sending out agenda’s and arranging meeting venues as requested by Theatre Management Team. To produce and circulate rota’s as requested by the Theatre Management Team. Including liaising with all levels of staff, internally and externally. Co-ordinate and monitor compliance with mandatory training and appraisal activity for all the Theatre Teams and reporting compliance. Co-ordinate and monitor compliance with golden patient and complete spreadsheet daily. Type up action plans needed for relevant areas including Human Resources, Infection Prevention, Pharmacy, Controlled Drugs, Care Indicator Audits. Provide administrative and secretarial support to all Operational Theatre Managers/Co-ordinator’s/Band 6’s within the Department. Type up operation notes from verbal dictation, ensuring saved on the system and copy printed for patient health records. To answer the telephone promptly and politely, telephoning other staffing departments or patients where appropriate using tact, discretion and empathy in all situations. Record sickness/absence and annual leave for all theatre teams/staff on ESR system. Organise and order stationary items as appropriate. To quality check documentation completed in clinical administration support. Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly. Mentor, train and supervise relevant staff as required by the Administration Team Leader. Update Opera to accurately reflect all changes or additions to theatre sessions, make any real time amendments when requested. Printing off theatre lists and call cards for each theatre the night before and deliver copies to Bed Management Department. Provide and collate the theatre lists and theatres schedules for the weekly list planning meeting. Full utilisation of the roll locks management on Opera to unlock any staff on the system. Requesting smartcards for all theatre and unlocking of smartcards in real time. Liaise with I.T., theatre staff and theatre manager regarding any system failures and making sure all problems are logged. On notification from I.T. test the system prior to informing staff to re-use. Ensuring that contingency plans are adhered to and data capture forms are available on request and also input data retrospectively on Opera when required. Liaise with the theatre education and training co-ordinator and I.T. to organise update training for staff and new starters. Teach/update staff when ‘patches’ or upgrades to the system are introduced. Regularly highlight inaccuracies on system to theatre team leaders, requesting errors and omissions to be rectified in real time to ensure data quality is to high standard. Type dictation from audio transcription of clinical correspondence and documentation. Ensuring appropriate follow up arrangements /investigations are in place. Liaise with Personal Medical Secretary of specialty accordingly. Complete any Tertiary Referrals to external Trusts and ensure these are completed on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway. Accurate use of patient information using the Patient Administration System (PAS), including registration screen to check patient details are correct. Cover reception desk in absence of Clerical Administrator. Deal appropriately with concerns from staff in line with Trust policy. Ensure all mandatory training is up to date and report accordingly. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly. General office duties including copy typing of any reports needed, dealing with incoming and outgoing mail, e-mail, fax, photocopying, filing. Participate in housekeeping of the office environment. Attend appropriate training, meetings and education sessions at the request of manager. Work with managers to review working practices, ways of working and find solutions to problems. To work in a flexible manner in accordance with the Trust Policies and Procedures. Follow Departmental Standard Operating Procedures. Any other duties required by Line Manager or Operational Theatre Manager SAFEGUARDING RESPONSIBILITIES Comply with Trust Safeguarding Adults & Safeguarding Children Policy and standard operating procedures to safeguard vulnerable children up to 18 years throughout the Trust, this includes the Protocol for Children who Do Not Attend Clinics, fulfilling your role as defined in these documents. Liaise with all relevant professionals (Police, Social Services) in relation to safeguarding work undertaken by your Consultant. Type any medical reports for child protection cases as requested by the Consultant, nurse or junior medical staff. Arrange multi-professional meetings regarding child protection/child in need cases. Minute multi-professional meetings as necessary. Provide administrative support for the Named Consultant and Named Nurse for Safeguarding Adults / Children. Know about the range of physical abuse, emotional abuse, neglect and sexual abuse. Be able to recognise signs of abuse appropriate to role and what action to take. Know what to do if concerned that someone is being abused. Know about the Trust’s local policies/procedures. Understand the importance of sharing information, how it can help and the dangers of not sharing information. Be able to recognise signs of child abuse as this relates to their role. e.g observe inappropriate parenting, an unusually quiet and withdrawn child etc. Be able to seek advice and report concerns, ensuring that they are listened to.

An opportunity has arisen for a highly organised and experienced Personal Assistant to support Directorate Managers within Community Care Group. Provide comprehensive confidential administrative/ secretarial service to the Care Group Senior Management Team: necessitating contact with external bodies, clinical, nursing, management, executive and clerical staff. Supporting the full governance agenda across the Care Group for all staff within the Management Team. Cross cover is required when colleagues are on annual/study or sick leave. You will have excellent communication skills and an ability to work well under pressure. A flexible and enthusiastic approach is essential for this busy role working at the heart of one of the clinical Care Groups within the Trust. A Standard DBS is required for this post. To organise and manage the diaries of the Care Group Senior Management Team providing a first-class administrative service and ensuring their daily workload and priorities are met. Manage any generic mailboxes and calendars within the Care Group as requested by the Management team. Plan and organise meetings for the Care Group Management Team, liaising with staff across multidisciplinary settings. Arrange and circulate agendas and any paperwork that is required, ensuring this is available for the meeting in appropriate format. Keeping attendance lists. This is also inclusive but not limited to, taking minutes at any required meeting, type and distribute electronic or hard copies of minutes. Typing back at meeting recordings as requested. Ensuring the dissemination of information in required timeframes. To prioritise workload ensuring that required reports of a highly confidential nature are provided as requested inclusive of but not limited to, agendas, minutes, meeting notes, telephone call logs, complaint statements, StEIS and Serious Incidents Requiring Investigation reporting documentation, are all saved to a groups folder, so all staff are able to access. Do not save any documentation to your own personal folder. To act as a point of contact within the Care Group, Trust and to external users ensuring that communication links are maintained at all times. The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals. From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust. The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals. The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales. Our Vision is to deliver 5 Star Patient Care: CARE that is evidence based, high quality and compassionate ​​​​​​SAFETY that is of the highest standards COMMUNICATION that is open, inclusive and respectful SYSTEMS that are efficient, patient centred and reliable PATHWAYS that are best practice and embedded, but also respect the individual needs of patients Our achievements include: Trust rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme KEY DUTIES To organise and manage the diaries of the Care Group Senior Management Team providing a first-class administrative service and ensuring their daily workload and priorities are met. Manage any generic mailboxes and calendars within the Care Group as requested by the Management team. Plan and organise meetings for the Care Group Management Team, liaising with staff across multidisciplinary settings. Arrange and circulate agendas and any paperwork that is required, ensuring this is available for the meeting in appropriate format. Keeping attendance lists. This is also inclusive but not limited to, taking minutes at any required meeting, type and distribute electronic or hard copies of minutes. Typing back at meeting recordings as requested. Ensuring the dissemination of information in required timeframes. To prioritise workload ensuring that required reports of a highly confidential nature are provided as requested inclusive of but not limited to, agendas, minutes, meeting notes, telephone call logs, complaint statements, StEIS and Serious Incidents Requiring Investigation reporting documentation, are all saved to a groups folder, so all staff are able to access. Do not save any documentation to your own personal folder. To act as a point of contact within the Care Group, Trust and to external users ensuring that communication links are maintained at all times. To produce and circulate rotas as requested by the Care Group Management Team. Including liaising with all levels of staff, internally and externally. To provide and assist in the collation of information for the management team, for weekend plan, Easter plan, Christmas plan and any other additional plans that may be required. To collate data when requested ensuring accuracy and timely submission. Produce high quality letters and reports using detailed knowledge of software packages such as Microsoft Office, Word, Excel, Access and PowerPoint. To co-ordinate additional activity payments for relevant specialities and ensure signed off appropriately with Manager. Ensure that any correspondence and communication is uploaded and recorded in real time on the Datix system for all complaints, telephone calls, incidents, panels, risk register, StEIS reporting as required by the management team. To be the cover for the Quality & Governance Facilitator, and ensure focus for patients, relatives and carers, contacting them on receipt of complaint to explain the complaints process, agree timeframe. Communicate with all levels of staff to ensure statements are received and escalate to the Directorate Manager in a timely manner. Maintenance of annual leave and sickness records for Management Team and any teams that may fall within this remit, recording on either ESR, or eRoster Taking receipt of recording of travel claims and preparation of Staff Variation Lists (SVL) and ensure that ESR is kept up to date in real time. Arrange any training or education events, this includes booking venues and hospitality. Design Flyers and send information out in advance to attendees and keep a record of attendance. Copy typing or audio typing as appropriate within the role and directed by the management team to assist with meetings and any governance panels. Carry out any auditing or validation of care group data as and when requested by the management team Search the intranet and internet for particular policies and guidelines as requested by the Care Group Management Team. Working as a team to ensure that adequate stationary and relevant stocks within the department are kept to an acceptable level. Prepare Human Resources administration as necessary, including staff change of details forms, TRACs, variation forms, termination forms. Ensure that any new starters forms are completed, and orientation programmes are collating prior to a member of staff starting in post. Co-ordinate and monitor compliance with mandatory training and appraisal activity for the Care Group and reporting compliance. To undertake tasks delegated by the Managers to assist in meeting activity targets and delivering Key Performance Indicators, ensuring deadlines are met. Provide administrative and secretarial support to all Managers/Matrons within the Department and Trust in the absence of her/his secretary. Respond to requests for information from service users and others who call the department, in person or by telephone, with tact and sensitivity. Give appropriate non-clinical advice and refer on to the most suitable person, ensuring that all queries are followed up as soon as possible. Maintain accurate and efficient records, manage filing and brought forward systems. Suggest and implement new and improved systems and ways of working where this will improve efficiency and effectiveness. Deal effectively with mail, e-mails, telephone enquiries and facsimiles from within and outside of the Trust, communicating all relevant information to the Manager/Matron as appropriate. To co-operate with the introduction of new technologies. Ensure complaints are investigated in accordance with Trust Directive. To assist senior members of staff and all wards in ensuring targets are achieved. To provide day‑to‑day guidance to all staff involved in complaints handling. To work closely with Senior Members of the Care Groups and Complaints Co-ordinators and follow up statements daily with all disciplines of the Trust. Deal with telephone complaints appropriately. Ensure that matters of a confidential nature, including information relating to staff and patients, are not divulged to any unauthorised person. Take part in the Trust appraisal process, agreeing objectives and a personal development plan on a yearly basis. Attend mandatory training and maintain up to date administrative and secretarial skills. Partake in any training that may be recommended in terms of personal development. Retrieval of case sheets from Records Department as and when required, whether in hard copy or printing from system (EDMS) and also accessing the Trust’s Medway database for patient details and timelines as and when required. Deal with patient enquiries and pass on information either verbally or written. Cross Cover for all other administration staff within the care group management office in the absence of staff due to annual leave and sickness. To provide day to day supervision of admin staff within the team. Monitor and support with absence management, mandatory training and appraisals.