Overview of salaries statistics of the profession "Mortgage Customer Support Representative in UK"

Overview We have a fantastic opportunity for a technical support representative to join the Entegral team. This is an exciting and high-profile role that will provide the right candidate with a thriving and supportive workplace. ABOUT ENTEGRAL The spirit of a start-up. The resources of Enterprise. When you bring your experience and talents here, you will join a team of start-up minded creators and leaders. But we are also part of Enterprise Mobility, one of the world’s most respected companies and owner of brands like Enterprise Rent-A-CarÂ. For your career, and for your life, it’s the best of both worlds. Entegral’s product suite are a ‘one stop shop’ for Vehicle Accident Repair Centres. Our multi award winning Bodyshop Management software packages EMACS and Eclipse are designed to efficiently and effectively manage all processes within a vehicle accident repair centre. Entegral brings together insurers, OEMs and bodyshops with a powerful platform enabling faster, smoother, more efficient motor claims. CAPS is a data exchange platform that allows suppliers and claims applications to connect securely, sharing data in real time. Find out more about Entegral here. ABOUT THE ROLE Primary responsibilities for this role will be to provide telephone, remote desktop and on-site support to users of our EMACS Product. You will be part of an IT support team who are responsible for protecting our customers, employees and our brands by incorporating security and compliance in all decisions and continuously identifying opportunities for improving our security posture. You will receive internal and external training, including training on our Specialist Bodyshop Management System products. EMACS is a ‘one stop shop’ for Vehicle Accident Repair Centres. The EMACS software enables vehicle bodyshops to effectively ‘load’ their bodyshop to its maximum capacity, taking into account the ever changing labour resource, technicians efficiency, holidays, training, sick etc. This combined with the full EMACS feature list; Estimating, Parts, Invoicing, Mobile applications and much more enable its users to operate a controlled, efficient and most important of all, profitable business. Regular updates ensure the software is always at the forefront of an ever-evolving industry. ABOUT THE LOCATION Please note that this role is currently home/office based. There will be a requirement of some days working in our Entegral Head Quarters based in Leeds. Responsibilities Key responsibilities and accountabilities for this position will include, but are not limited to: Resolving queries and providing solutions quickly and efficiently Capturing and documenting information to provide accurate analysis Diagnosing and solving hardware/software faults Installing and configuring computer systems and peripherals Logging customer/employee queries on Zendesk ticketing system Managing inbound call traffic with a positive and friendly attitude Visiting customer sites to install/repair/replace hardware & software Communication with internal and external customers with “how-to” application questions Identify and troubleshoot reported issues, offering direct solutions or escalating to the relevant team(s) Maintaining strict adherence to the GDPR guidelines Liaising with suppliers and business partners, and maintaining interdepartmental relationships to improve communication and effectiveness Assisting with other departments and their projects Qualifications OND, HND in IT, or equivalent qualification, or previous experience in delivering high level Customer Service / Customer Support Demonstrated customer service skills with high quality verbal and written communication Ability to multitask, prioritise and work efficiently during periods of high demand Demonstrated aptitude for problem solving using strong analytical skills Satisfaction from helping others and improving established processes, enhancing service standards Must be an excellent team player Must have good knowledge of Microsoft windows and Microsoft Office Bodyshop Industry knowledge is preferred but not essential. Management system knowledge is preferred but not essential. Zendesk Support Ticketing System knowledge is preferred but not essential. Additional Information Salary - £25,000 Hours - 40 hours per week, 8am-5pm or 8.30-5.30pm Mon-Fri Location - Work From home

Team Mortgages Location Holborn Office County Central London Ref # 20695 Closing Date 05-Dec-2023 We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing out the best in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. What you will do: Our Mortgage Helpdesk Representatives are the voice of Metro Bank for the mortgage broking community, and are responsible for delivering excellent service to all of our intermediary partners Be the primary telephony contact for colleagues, intermediaries, brokers and solicitors, from initial enquiry right through to full application, valuation, mortgage offer and ultimately case completion Manage daily inbound calls from brokers regarding new and existing cases as well as registrations and supporting with any technical queries Provide subject matter expertise on our lending policy, procedure and the navigation of the intermediary website and mortgage broker portal Act as point of contact between brokers and the mortgage underwriting and operations teams Update the Agreement in Principle (AIP) tracker daily, and send to our telephone Business Development Managers to follow up on any AIP referrals Ensure broker liaison tasks are up to date daily, proactively contacting brokers as required Ensure the Mortgage Helpdesk inbox and voicemails are managed daily Working with a large variety of teams and key stakeholders across the bank, to ensure smooth running of the Helpdesk in line with our SLAs And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: Knowledge and experience from a mortgages role within a banking or other financial services environment Excellent customer service communication skills, able to work well on your own as well as within a team, whilst also making great use of your own initiative Excellent telephone manner, confident managing both inbound and outbound calls An ability to own customer issues through to quick resolution or by bumping up to the most appropriate colleague or team where necessary Ideally CeMAP qualified To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders This is usually a very popular role, therefore we strongly advise that, on both your CV and your application form, you highlight your experience and/or interest in Mortgages, as well as detailing how you meet the above ‘What you will need’ criteria. Our promise to you… We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!) We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible – in this role you will be in office 2 days per week. This role can be based from our Reading, Watford or Holborn office. Important Footnote Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

Assisting with commercial and employment law matters.Reviewing, drafting and negotiating a range of commercial contracts.Supporting the wider team in employment law matters.Conducting legal research and providing advice on relevant laws and regulations.Supporting the company in ensuring legal compliance within the financial services industry.Assisting with dispute resolution and litigation matters.Managing relationships with external legal counsel.Supporting the implementation of legal policies and procedures.Assisting the London Legal team with day-to-day legal queries (including but not limited to reviewing commercial contracts, responding to employment queries and assisting with general corporate matters, as required).Taking initiatives in developing new processes and improving current processes to streamline the Legal team's response, increase efficiency, and support collaboration within the teamObtaining and maintaining an excellent understanding of the organisation and the products with a focus on regulations and laws in various jurisdictions.Representing the Legal team in projects and transactions as required.Initiating, planning, prioritising and managing work activities and projects effectively.Regularly communicating with your line manager and providing updates in team meetings on progress.General legal and administration support (including but not limited to filing, execution of contracts, renewals of certified documents)Collaborating with other teams and outside counsel when appropriate.Complying with all applicable compliance policies, procedures, laws, and regulationsA successful 'Paralegal' should have:A law degree or equivalent legal qualification.At least three years experience in commercial and employment law ideally within the financial services sector.Strong drafting and negotiation skills.Excellent legal research skills.Good understanding of financial regulations.Proven ability to manage relationships with external counsel