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Overview of salaries statistics of the profession "Collections Manager in UK"

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Overview of salaries statistics of the profession "Collections Manager in UK"

30 463 £ Average monthly salary

Average salary in the last 12 months: "Collections Manager in UK"

Currency: GBP USD Year: 2024
The bar chart shows the change in the level of average salary of the profession Collections Manager in UK.

Distribution of vacancy "Collections Manager" by regions UK

Currency: GBP
As you can see on the diagramm in UK the most numerous number of vacancies of Collections Manager Job are opened in . In the second place is Scotland, In the third is Wales.

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Patient Pathway Coordinator
Royal National Orthopaedic Hospital NHS Trust, Stanmore HA
The post holder will provide a pivotal administrative and secretarial service to consultants and their clinical teams. They will work flexibly with the other team members within the Clinical Support Unit and provide a professional, efficient administrative service to patients. While the post holder will be formally identified as either a Medical Secretary or Patient Pathway Coordinator, in recognition of their specific function within each Clinical Support Unit, this job description has been designed to function as a generic description for both roles. This is in recognition of the combined nature of the role in certain departments, and of the expectation of full cross-cover within unit teams. Local policies and processes will more closely define the day to day requirements of each role. To be the point of contact for all patients issues relating to their pathway of care. To be responsible for the management of the patient pathway, from referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process. To work as part of a multidisciplinary team under the direction of the Clinical Service Unit (CSU) Patient Pathway Lead (PPL), supporting the business and operational management of the CSU. To ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOP) will describe how the functions of this role will be carried out along with the timescales to which are to be adhered. Provide comprehensive secretarial/PA support to consultants and clinical teams within the CSU. To routinely attend performance review meetings and ensure that agreed actions and outcomes are requested, documented and monitored. The Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK, and is regarded as a leader in the field of orthopaedics both in the UK and world-wide. The RNOH provides a comprehensive range of neuro-musculoskeletal health care, ranging from acute spinal injury or complex bone tumour to orthopaedic medicine and specialist rehabilitation. This broad range of services is unique within the NHS. As a national centre of excellence, the RNOH treats patients from across the country, many of whom have been referred by other hospital consultants for second opinions or for treatment of complex or rare conditions. Patients benefit from a team of highly specialised consultants, many of whom are nationally and internationally recognised for their expertise and experience. Consultants are supported in their work by nurses, therapists and other specialist clinical staff who are trained experts in their particular fields of orthopaedic care. General Administration Use Trust IT systems to ensure relevant and appropriate patient information is entered and captured. Investigate any patient DNAs and deferrals, communicating information to the clinical team as appropriate, updating PAS and waitlists accordingly. Monitor and manage clinic and theatre lists for review by consultants, delegating appropriate actions to other team members, and issues that cannot be resolvedto the PPL. Collate all appropriate information in a timely manner for MDT meetings, and attend as appropriate. Facilitate and arrange meetings and room bookings, related to the management of the patient pathway. Handle post according to standard operating procedures. Undertake general typing duties e.g. references, patient information leaflets, rotas and staff appraisals. To participate in the transcription (and/or topping and tailing) of clinical correspondence, approaching clinical staff to authorise, and sending out ofauthorised letters. Provision of PA support to consultants and their teams as directed. Maintain clinician’s commitments diary and provide support for any other duties undertaken by the clinician. Provide leadership and direction to junior members within the team. Draft agendas and take and transcribe minutes of meetings as required in a timely manner. Assist PPL with local induction and provide mentoring of new staff. Assist and participate with the recruitment of staff as required. Responsible for coordinating and typing specialist and/or confidential reports e.g. DVLA, Registration of blind patients, inquests, police reports. Co-ordinate and process clinical staff leave requests (and other absences), ensuring relevant activity is cancelled. Ensure that Department supplies are ordered cost effectively and stocks are maintained including maintenance of office equipment in line with Trust policy. Actively participate within allocated teams to ensure duties and responsibilities are equally shared including covering staff absences. Monitor own workload to ensure that CSU Key Performance Indicators (KPIs) relevant to your role are being met, or escalated to your manager if performanceis below required level. Support any service development projects in the implementation of pilot programmes or new systems for e.g. inpatient admissions, partial booking, pre-assessmentappointments, C&B as required. Attend meetings for service development initiatives as and when requested. To be able to contribute to continuous service improvement initiatives by the use of good analytical skills to identify areas for improvement and problem-solving. Outpatient Pathway Ensure that referral management is dealt with in accordance with Patient Access Policy (PAP) and SOPs. Undertake the scheduling of New and follow-up appointments to ensure compliance with national and local standards for performance and quality. Ensure that any diagnostics and investigations that are required as part of the patient pathway are requested according to SOP and that the results are available forconsultations. This will include those that are carried out at other Trusts. Co-ordinate appointments and procedures at other hospitals and organisations, where the pathway requires input from these. Action all C&B activities and worklists as identified in SOPs. Escalate to PPL where standards cannot be met or where there is a gap in SOP. Monitor the Trust’s medical transcription system and ensure that letters are processed in accordance with SOP. Liaise with multi-disciplinary staff both within and outside the Trust to ensure any additional appropriate information relating to the patient is available for outpatient appointments and consultations. Under guidance and advice, arrange special investigations for patients. Deal with clinic issues on the day that have been escalated. Supervise clinic activity to ensure all investigations, relevant bookings and appointments have been carried out. Pathway tracking To understand 18 weeks referral to treatment (RTT) rules and use them to manage all elective patient journeys. To participate in the validation of the RTT Patient Tracking List. Investigate and take appropriate actions where pathways are incomplete to ensure that patientsare receiving timely treatment and Trust information is robust. To be responsible for identifying and escalating any issues to the PPL which could compromise delivery of the 18 week RTT pathway, e.g. lack of capacity either inoutpatients or for surgery. Ensure inter-provider transfers are timely and that the appropriate paperwork has been completed and sent or received. Liaise with internal and external colleagues to share patient pathway information and diagnostic information, and expedite patient journeys where needed. Manage consultant to consultant referrals/transfers of care to avoid delays. Manage and monitor outpatient and theatre scheduling (where appropriate), making best use of capacity, giving early warnings of where demand exceedscapacity (or vice versa). Ensure trust systems are updated with patient pathway status information and that data quality is maintained. Proactively manage pathway to avoid breach targets and take steps to resolve any issues e.g. 28 day cancelled operations. Escalate to PPL where this cannot beachieved. To validate and analyse data and produce ad hoc reports as directed by the Service Manager. To assist the Service Managers with the collection and analysis of relevant metric or performance data. Communications/Customer Service Demonstrate high levels of customer care and be an ambassador for customer care within the trust. Act as the communication hub for the clinical team, other PPCs, primary care, patients and their relatives as well as internal and external organisations. To be responsible for dealing with and recording all concerns/complaints coming into the department, both on the telephone and in writing, escalating as appropriate. Liaise with Patient Experience Team, Patient Feedback systems and groups and any other patient forums to improve care for patients. To be responsible for timely written and verbal communications with patients, clinicians, nursing staff and management. Deal with patient pathway queries from other organisations. Attend clinics where appropriate to co-ordinate the patient pathway. Facilitate the timely production and dissemination of discharge summaries to achieve quality measures. To attend meetings/workshops offsite as required. Act as liaison between consultant, GP, patients and their relatives and other relevant agencies. Inpatient Pathway (speciality-specific) Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to the speciality Ensure details of patients to be admitted are entered onto PAS Ensure that appropriate tests and investigations are arranged and completed, with the results available before surgery Undertake the scheduling of admitted procedures to ensure compliance with national and local standards for performance and quality Liaise with theatres to ensure that specialist equipment is available where needed and theatre slots are utilised appropriately. Ensure ward, surgery areas and clinical teams are aware of patients who have been booked in for surgery and any special requirements for the admission Inform and liaise with the Clinical Site Management team and clinical team that ITU/HDU beds have been booked for elective patients where needed Proactively produce reports to inform clinical teams of pathway management Prepare and communicate final theatre lists to all clinical areas and leads and any subsequent changes to lists
DNO Executive Assistant Opportunities
Ministry of Defence, Whitehall, London
Details Reference number 325214 Salary £28,300 Posts based in London will attract the relevant London weighting. A Civil Service Pension with an average employer contribution of 27% Job grade Executive Officer D Contract type Permanent Business area MOD - Defence Nuclear Organisation Type of role Administration / Corporate Support Secretarial Working pattern Flexible working, Full-time, Job share, Part-time, Compressed Hours Number of jobs available 1 Contents Location About the job Benefits Things you need to know Apply and further information Location Abbey Wood: Bristol, AWE Aldermaston: Reading, Main Building: London About the job Job summary Do you want to be at the heart of real Defence issues and play a key role in the United Kingdom’s (UK) national security? Established in April 2016, the Defence Nuclear Organisation (DNO) delivers nuclear capability to deter threats and protect our nation. The DNO oversees all defence nuclear business (excluding operations) and is responsible for providing nuclear deterrence; sponsoring the Defence Nuclear Enterprise (all the organisations, programmes and people that sustain the UK’s nuclear deterrent); and advising on UK nuclear policy, planning and international co-operation on nuclear matters. The UK’s independent nuclear deterrent has existed for over 60 years to deter the most extreme threats to our national security and way of life, and that of our NATO Allies. Here at DNO we strongly believe that diversity and inclusion is not only the right thing to do but is also essential for a thriving and successful organisation. We know that diverse teams bring a wide range of perspectives, experiences and ideas, which lead to better decision-making, creativity and innovation. We have a culture where differences are celebrated and our people feel supported, included and empowered. Join us and be part of an organisation that truly values diversity and inclusion and makes a positive impact on the world. We are conducting a bulk recruitment campaign to recruit Executive Officers to support the delivery of one of the most complex Defence procurement programmes. We are looking for proactive, organised and efficient team players able to support senior managers and their teams. DNO staff are based in MOD Main Building (London), MOD Abbey Wood (Bristol) and Aldermaston (Reading). Candidates will have the opportunity to state their location preference however occasional travel to the other sites is required. This position is advertised at 37 hours per week. Job description Each post encompasses a wide range of secretarial, office management and business support elements, requiring discretion, efficiency and a calm manner. These roles may undertake the following activities: Diary management, critically ensuring diary prioritisation and deconfliction. Managing key relationships across MOD, wider government and with industry partners. Ensuring business continuity across both the team and wider organisation. Supporting meetings. Being the first point of contact for the office. Developing an understanding of the areas of work to ensure the best use of time for senior management. Understanding the priorities for senior management and reflecting that in diary commitments. Prioritising senior managers time and ensuring that the wider team are aware of developments and key meetings. Day to day business management. Looking after inward and outward visits. Email prioritisation and triage. Hosting VIP visitors. Managing travel. Hybrid and flexible working can be considered for this post but will need regular workplace attendance due to security constraints. Candidates are encouraged to discuss options with the recruiting line manager before submitting an application. Person specification We are looking for enthusiastic and talented individuals to join our committed and friendly team. These roles will provide the right candidates with a fantastic opportunity to make a real difference at the heart of one of the most sensitive and high-profile programme areas within the MOD. The successful post holders will need to build their understanding of the MOD and the Defence Nuclear landscape at pace and the following experience is desirable in support of an application: Organisation and communication skills are essential to succeeding alongside management of relationships. Experience working within an administrator background or/and previous experience working as an Executive Assistant or Personal Assistant. Experience working with complex diaries and booking travelling arrangements via Government software. Comfortable and confident in working at pace to manage conflicting short term and long-term priorities. Building positive relationships with partners in other teams and departments and using those relationships to influence others through excellent interpersonal and communication skills, tailored to the recipient. Previous experience in an assistant or admin role. Working knowledge of Microsoft Applications Behaviours We'll assess you against these behaviours during the selection process: Working Together Making Effective Decisions Communicating and Influencing Managing a Quality Service Delivering at Pace Benefits Alongside your salary of £28,300, Ministry of Defence contributes £7,641 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. We truly believe that the MOD is a great place to work, and we offer a unique employee experience. We want to ensure that every single employee feels appreciated & fairly rewarded and offer the following additional benefits: Learning and development tailored to your role and broader skill development, enabling you to build a long-term career in your chosen area. Where appropriate there will be offers of training under our apprenticeship schemes. An environment with flexible working options A culture encouraging inclusion and diversity 25 days annual leave, raising to 30 days following 5 years’ service (+ 8 days bank and public holidays), with family friendly benefits including improved maternity, paternity and adoption leave A Civil Service pension with an average employer contribution of 27% Cycle Loan (Advance on Salary) Thank You Scheme Defence Sports & Recreational Association (DSRA) Defence Discount Service Some of our sites have on-site gyms, restaurants, cafes, nurseries and more. The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Please Note: Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/. The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. Candidates can apply online via the Civil Service Jobs website by completing the application form before the deadline shown. Apply using the Civil Service Jobs apply button, filling in all required details in all sections. Using the Success Profiles link for information on format and style, ensure you provide evidence for all Behaviours and Experience sections requested in the appropriate competency style. *Please note that not following the appropriate format will mean that you may be unable to reach the required grades for sift or interview* Candidates will be required to complete an online CV template to include job history, full details of education and qualifications and previous experiences and skills. Please also include any relevant responsibilities and achievements. Candidates have 750 words for a personal statement where they should focus on how their skills and experience meet the requirements of this role. There are a number of Executive Assistant opportunities, candidates who are found to meet an acceptable standard at interview but are not successful in one of the advertised posts may be considered for similar roles within the Business Unit. The requirements for the role have been benchmarked and these will be used to sift all candidates, with those meeting the minimum requirements invited to interview. Nationality Requirements - Further Information for Candidates This post is classed as ‘Reserved’ as per Civil Service Nationality Rules Section 3. In accordance with these rules, ‘only UK nationals may be employed in reserved posts in the Civil Service’[1] (Paragraph. 3.1). UK National Definition 2. The definition of a ‘UK National’ can be found at Paragraphs. 1.4-1.8 of the Civil Service Nationality Rules. Dual Nationals 3. As per Paragraph. 1.41 of the Civil Service Nationality Rules: a) ‘Candidates with dual nationality are in principle eligible for employment in the Civil Service provided that they meet the requirements in relation to one of their nationalities [i.e. UK National]. They may not be eligible, however, for employment in certain reserved posts where additional nationality requirements are imposed.’ Additional Restrictions for Reserved Posts 4. As per Paragraphs. 3.10-3.11 of the Civil Service Nationality Rules: a) Departments and agencies are entitled to impose additional requirements in reserved posts if this is considered necessary. This could include, for example, requirements as to the residency of the applicant or the nationality of one or both parents of the applicant.’ 5. If you are a Dual National who possesses UK Nationality and wish to check your eligibility for the post, please contact our recruiting team at the details below. Please be advised that we will not be able to provide a justification for our decision for security reasons. DNO External Recruitment [email protected] [1] Irish nationals and Commonwealth citizens are also eligible for employment in reserved posts if they were in the Civil Service at 31 May 1996 or before, or were appointed from a recruitment scheme with a closing date for receipt of applications before 1 June 1996. (Paragraph. 3.1) Feedback will only be provided if you attend an interview or assessment. There are a number of posts which require different security levels to be achieved, including Security Clearance and Developed Vetting clearance, above the normal clearance level expected for the MoD. No application can be accepted after the closing date. Feedback will only be provided if you attend an interview or assessment. As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [email protected] Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements Open to UK nationals only. Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : DNO-External Recruitment Email : [email protected] Recruitment team Email : [email protected] Further information Please ensure you read the attached candidate information document prior to completing your application. Please refer to the attached Candidate Information guide.
Medical Secretary/Patient Pathway coordinator
London North West University Healthcare NHS Trust, London NW
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, patient focussed and knowledgeable point of contact. The job summary is described below: Working closely with the Admin manager, to be a key contact for the service for all patient related and administrative matters. To be the key contact for the organisation of out-patient clinics, including clinic reduction/cancellations and making of urgent appointments. Provide secretarial support to upper Gi and colorectal services To monitor/validate patients throughout their pathway, from point of entry, escalating issues promptly, in order to ensure compliance with waiting time standards. As required, support the coordination of national and local audits by effective data collection. The appointment of consultants has created an exciting opportunity for exceptional candidates to join the administrative team in St Marks Hospital surgery department at Central Middlesex Hospital. Specific responsibility would be to provide support across the colorectal service. The successful candidates will be experienced medical secretaries able to demonstrate advanced communication and organisational skills. They must also be able to use their own initiative and show problem solving skills. Excellent attention to detail and a passion for patient care is essential. In line with the Trust's objective of a transition from medical secretary to Patient Pathway Co-ordinators (PCC), any necessary training would be given to expand the role to cover PPC duties. This would be fully explained at interview. London North West University Healthcare NHS Trust (LNWUH) is one of the integrated NHS Trusts in the country. Our team of more than 8,000 clinical and support staff serve a diverse population of approximately one million people providing hospital services to the people of Brent, Harrow and beyond. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public. To find out more about our Trust, why not view our videowe are London North West University Healthcare LNWUH is a flexible working friendly organisation; we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you. To view the main responsibility, please see the attached the Job Description and Person Specification
Office Assistant
MHA, London ECY
Purpose of the Role To support the Administration/Reception/Secretarial teams with post room activities, typing, scanning, filing, storage, Catering/Room Set ups and general Office duties. Who we are At MHA, we work with a wide variety of clients across multiple industries and really get to grips with the inner workings of a company. This in-depth understanding allows us to offer new ways to help businesses fulfil their commercial potential. Our culture is one of innovation and growth. We’re hungry to help businesses succeed and recognise that doing so will require creativity, individuality and flair. At MHA we want to uncover your potential. We nurture teams of talented individuals, enabling them to rise to new challenges. Main Responsibilities Undertake retrieving files from and sending files to storage. Undertake office filing and collecting documents from all floors for GDPR purposes. Undertake printing, photocopying, binding, laminating of documents. Undertake printing and distributing of course notes and PowerPoint presentations. Undertake copy typing as requested by Senior Office Manager for the secretarial team i.e. letters, accounts, file notes, reports, bills, etc. Undertake local by hand deliveries and going to the bank. Undertake collection and removal of confidential wastepaper, waste cardboard and waste plastics for recycling from all floors if necessary. Undertake de-scaling of kitchen equipment. Undertake tasks requested by the Senior Office Manager and Office Supervisor. Cover post activities i.e., open, sort and distribute incoming post; frank outgoing post and take sacks to loading bay. Scanning of incoming post. Cover new client set-ups in CCH/iManage client database and credit searches. Assist with meeting room set-ups i.e., furniture, equipment and catering requirements Assist with telephone and IT equipment issues. Assist with photocopier faults & toner replenishment on all floors. Assist with issuing temporary and new security passes i.e., take and print photos, log pass numbers. Assist with reception cover i.e, field telephone calls, take messages, arrange couriers. Assist with preparing refreshments for meetings / partners. Assist with contractor and landlord issues and visits. Assist Senior Office Manager with setting up new starters. Assist with petty cash, cheque requisitions, preparing disbursement T10 forms. Assist with company acquisition projects i.e., relocating staff, equipment and furniture. Ad hoc tasks, as required. Qualification and Skills Experience of an office environment (2 years minimum) Keyboard skills IT literate (Word, Excel, Outlook) Good communication skills Good telephone manner Accuracy and attention to detail Flexibility and able to multi-task Organisation Enthusiastic and willing to learn Why join us Over the last few years, we have won multiple industry awards such as National Firm of the Year, Tax Team of the Year, Graduate and Non-Graduate programme of the Year, Best Advisory Services and most recently the gold standard accreditation by Investors in People. The offering Genuine Work Life balance 33 days holiday Inc. bank holidays, plus the opportunity to buy or sell up to 5 days (28 days on a training contract, with the opportunity to buy 5 days) Competitive salary package Employee Recognition awards Paid CSR time Accredited Investor in People New and improved programme for Succession planning and supportive management structure to help you realise your potential And more! It's an exciting time to join the firm so take your next career step with us. Our application form takes just a few minutes to complete and includes some diversity questions. MHA is a committed member of Access Accountancy and as such, we track our diversity stats and actively work to improve on these, year on year, looking at new ways to promote our roles to the widest audience. Any data collected is fully anonymised before sharing with any external parties, as per our Data Protection Policy and is not visible to hiring managers, or used in any way during the selection process. Our application form takes just a few minutes to complete and includes some diversity questions. MHA is a committed member of Access Accountancy and as such, we track our diversity stats and actively work to improve on these, year on year, looking at new ways to promote our roles to the widest audience. Any data collected is fully anonymised before sharing with any external parties, as per our Data Protection Policy and is not visible to hiring managers, or used in any way during the selection process. Req ID: 1040
Specialist Psychotherapy Service Administrator
East London NHS Foundation Trust, London E
To provide administrative/secretarial support to the Specialist Psychotherapy Service (SPS) ensuring efficient and smooth running of the service. To work closely with the Lead Administrator and Operational Lead providing an efficient and responsive administrative provision to the service. Be responsible for developing administration systems for the Specialist Psychotherapy Service (SPS) whilst providing day to day administrative support to the team. The post requires the ability to work on own initiative and to liaise effectively with a broad range of professions and to maintain client confidentiality. To work alongside and to cover, when appropriate, other administration staff across several locations in some instances. 1. To provide a comprehensive administrative service to The Specialist Psychotherapy Service (SPS) Including processing all reports, correspondence and documentation, and related filing, faxing, and photocopying. 2. To assist with managing and opening all patient referrals 3. To maintain a standard filing system ensuring that the filing of patient notes, correspondence, questionnaires etc are kept up to date in line with record keeping policies 4. To ensure there is an adequate supply of all forms and adequate stationery supplies, letterheads, information leaflets etc available for colleagues and service users. 5. To coordinate the collection of and updating of patient information ensuring data quality is monitored and any concerns raised. 6. To undertake general office duties including: photocopying, collating and binding of documents, filing, laminating faxing etc as required. 7. To develop and maintain information-gathering systems for the team and as required, prepare reports and audits from the data gathered 8. To provide clerical support to team members including opening, withdrawing, archiving and closure of case records and filing as appropriate. 9. To receive regular one to one and team supervision from the Line Manager. 10. As a Team member to work flexibly in order that essential priority tasks are covered and dealt with. Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We care, We respect, We are inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues and in the Trust and partner organisations Kindly refer to the job description and person specification that is attached to the vacancy profile.
Sustainable Rail Analyst
Rail Safety and Standards Board, London, London City
Sustainable Rail AnalystOverviewThe Sustainable Rail Analyst will play a crucial part in the future success of RSSB's Sustainable Development team and the progress of Sustainable Rail Blueprint delivery. The Sustainable Rail Blueprint identifies the need for a Data Framework as a common solution for sustainability in rail - A data framework is needed to measure, collate, and report progress against sustainable rail goals - this role will be central to delivering this common solution. In this role, you will work across the sustainable rail workstreams, applying your analytical skills to ensure robust and efficient data collection and reporting.  You will work to generate insights from data and support sustainability improvement across the GB rail industry. Through this you will help develop RSSB's sustainability data and reporting services and track delivery of the Sustainable Rail Blueprint. You will also work closely with RSSB's Information Management and Technology (IM&T) team to shape data tools and systems and ensure alignment with the company's overall data strategy.ResponsibilitiesMonitor and review the quality of sustainability data and establish processes to support improved data accuracy.Engage with industry members, DfT and the ORR to understand their sustainability data challenges and provide them with information and support to make improvements.Assist in the development of improved tools, systems and processes to ensure rail sustainability data is collated consistently and efficiently.Monitor to highlight industry-wide sustainability trends to help decision makers understand sustainability performance and prioritise issues.Identify actionable sustainability data insights through in-depth data analysis and evaluating evidence from various sources.Produce engaging dashboards, reports and presentations on sustainability performance for a range of industry groups and stakeholders.Maintain an understanding of wider corporate, international ESG (environmental, social, governance) reporting requirements and identify opportunities for alignment.Work with sustainable rail technical leads to inform their workstreams, tools and services.Ensure RSSB's sustainable rail data programme is aligned and complimentary to RSSB's wider data programme and industry-wide data initiatives.Assist in integrating data requirements across industry performance mechanisms, such as contracts, regulatory regimes and national transport statistics.QualificationsEssential:Analytical skills built on:Technical foundations, as might be gained through a degree in mathematics, science, engineering or a related discipline or through the equivalent experienceExperience of applying analysis/data science skills to real-world problemsAn inquisitive mind and an ability to quickly understand complex information, apply analytical thinking and problem-solving skillsExperience in ESG data analysis or corporate sustainability reporting and a wider knowledge and passion for sustainability.Communicates effectively, sharing thoughts and ideas through methods appropriate to the audience.Adapts and responds effectively when embracing new opportunities, change and in navigating uncertainty.Actively contributes as part of a team and works towards achieving team goals and outcomes.Takes responsibility and demonstrates accountability in completing tasks and achieving objectives, actively seeking to resolve problems and identify opportunities.Committed to customer service and placing customer satisfaction at the hear of our success to ensure we deliver against our shared goals.Builds effective professional relationships with stakeholders, understanding their unique goals and motivations, gaining credibility and effectively influencing to achieve desired outcomes.Fluency in Microsoft Office apps Desirable:Experience and/or knowledge of sustainable development issues and responses within the railway industry.Membership of IEMA (Institute of Environmental Managers and Assessors) or other relevant professional body.A working knowledge of GHG assessment, policies and mitigation (e.g. PAS2080, GHG protocol, SBTi).We are committed to investing in our staff and offer formal and informal learning opportunities for development.We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing [email protected] Find out more about Diversity and Inclusion at RSSB: Rail Safety and Standards Board Careers - VERCIDAIf you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at [email protected] We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.
Admin Coordinator
Bridgewater Community Healthcare NHS Foundation Trust, Warrington WA
Job Purpose: To be responsible for the day to day provision of comprehensive administrative support to the directorate/clinical services and associated health professionals; the post holder will actively participate and contribute to the development of the service; Supervision of all administrative/secretarial staff within defined parameters. Responsible for ensuring the delivery of high quality, patient centred administration services. To work using own initiative, without direct supervision, with support/advice available from line manager if required To deal with complaints/queries to the service with tact and sensitivity and be first point of contact Ensure effective communication mechanisms and procedures are in place to meet the needs of services and their patients Deputise for Area Administrative Team Leader as appropriate Duties and Responsibilities: To supervise the admin/secretarial staff on a day to day basis in accordance with Trust policies. To prioritise the admin/secretarial workload and delegate work appropriately ensuring that time scales are met. To ensure that each services/venue is appropriately staffed on a day-to day basis. Roistering of staff to ensure adequate skill mix To liaise with multi agencies teams and stakeholders regarding administration issues. Assist the Area Admin Team Leaders in implementing Trust policy as relating to attendance, including sickness, absence, annual leave and study leave. To undertake return to work interviews and refer to Occupation health as required Assist the Area Admin Team Leaders in implementing Trust policy as relating to capability and discipline , including participation in staff development plans , informal conduct agreements Assist the Area Admin Team Leaders with recruitment and selection, including reviewing of applications and interviews To undertake personal development reviews and support staff where training issues have been identified, Ensure staff compliance with all statutory and mandatory training To be responsible for signing the time sheets for temporary/agency /bank staff To act as communication link between Area Admin Team Leader and staff and to make management aware of any on-going service issues and identify any potential problems To support the Area Admin team leader with any administration projects, including the development, implementation and reviewing of new systems; capacity and demand planning To hold monthly meetings with staff groups to cascade team brief information and to ensure that all new policy and procedural information is understood and implemented throughout the departments. .To undertake staff 1:1s. To deputise for Admin Team leader at meetings as appropriate Ability to deal with sensitive and distressing information; To be responsible for the collection of activity and waiting time figures on behalf of Trust To act as Super user for electronic patient booking systems. To ensure that appropriate levels of identified stock and lower level clinical equipment are requisitioned on the Purchase Ordering system To ensure compliance with fire precaution/fire safety arrangements including weekly completion of checks required under Fire Register for premises; To carry out work place assessments to meet Health and Safety standards as required To ensure that security arrangements at Trust premises are adhered to. To ensure that staff report any faults, or building defects to the Facilities management Helpdesk To ensure that the asset register for facilities management is updated and maintained Responsible for ensuring the timely submission of requisitions and year end statistics. Act as authorised signature for petty cash, postage stamps ensuring all standard financial instructions are adhered to. To ensure that inductions are carried out for all new members of staff and service users who may work within the post holders services i.e. that includes fire procedures, facilities of the building and general rules and procedures within that location have been completed. To adhere to Bridgewater policies and propose changes to working practices for own area; As a last resort, due to shortfall/absence in administrative support, to give administrative assistance at site locations as required to ensure business continuity To undertake delegated duties commensurate with the banding;
Client Administrator
Aimée Willow Connex, Manchester
Client Administrator Support Manchester - North West The Role Manage effectively and in accordance with policy and practice; the administration of ledgers, validation of debtor balances, credit control, collection activities and allocation processing with ownership of the following: Responsible for daily cash allocation across the portfolio. Responsible for facilitating client payments both on the client operating and Banking platforms. Responsible for the active and accurate credit control of any factoring facilities within the portfolio. Ownership of the client verification and ensuring verifications are completed in line with credit expectation. Provide assistance to the client managers and client executives in day to day tasks as and when required. Maintain thorough records and provide necessary feedback and reporting to customers and managers/colleagues. Maintain delivery of a high-quality service to customers. Strong communicator with both internal and external stakeholders. All activity is undertaken within the scope of overseeing the maintenance of the collateral being funded. Understand the wider Bank's products and services, and proactively identify and action sales opportunities in order to best meet customer needs. Adherence with the Bank's AML policies and procedures, with vigilance at all times of the conduct of customers and debtors. Additional responsibilities for all employees Actively promote and practise the Bank's Guiding Principles Understand and adhere to the Bank's policies and procedures with particular reference to: Conduct Rules and Professional Standards Policy Information Security and Data Protection Act 2018 (GDPR) Fair Treatment of Customers Risk management and reporting of risk management incidents Regulatory compliance and prevention of financial crime Disaster recovery and business continuity Proactively contribute to the Performance Planning and Review process Support Bank wide Forums as required or identified Cooperate with and help colleagues across our business, performing other reasonable tasks as may be required from time to time Apply for this Job
Governance Administrator
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust, Wigan
Duties and Responsibilities Key results from the job holder To be conversant with Microsoft packages, specifically Outlook, Word, Excel, PowerPoint and Publisher. Responsible for the production and despatch of own correspondence on routine matters regarding Patient Information, procedural documents and Translation Service issues. Responsible for producing and maintaining templates relating to Patient Information Leaflets (PIL's) and procedural documents. Responsible for assisting the Head of Compliance in the collection of data/information to produce reports in written and graphical format. To ensure reports are produced to strict deadlines and are presented to relevant trust committees where necessary. Responsible for ad hoc project work to assist the Head of Compliance. Responsible for the planning, co-ordinating, and all administration of the Trust Patient Information, procedural documents and Translation Systems Responsible for working alongside the project manager and divisions to develop their patient information and policy, ensuring that they meet aims, risks and benefits Responsible for working with teams throughout the Trust in order to make sure they have effective and appropriate use of the translation service Planning and Organisational Duties Responsible for the maintenance of databases used for monitoring patient information leaflets, procedural documents and use of the translation service. Responsible for the coordination and liaising with the divisions and the Translation company in the translation of patient documents and ensure they are sent to patients in a timely manner. Responsible for uploading information to the intranet and internet web pages in relation to patient information and procedural documents. Responsible for the production of monthly reports relating to Patient Information Leaflets, Procedural Documents and Translations to highlight compliance and horizon scanning for use by Divisions Working with the Project Manager to undertake the Annual Audit of Patient Information Leaflets to comply with the patient information policy and SOP Communications and Key Working Relationships Responsible for ensuring that the most current templates are available for use by Divisions. Responsible for liaising with Lay readers and Proof-readers to aid production of PIL's. Responsible for liaising with Divisional Governance in relation to PIL's. Responsible for liaising with Divisional Leads relating to approval of translation costs. Responsible for liaising with other members of the team to ensure smooth running of the PPI department Responsibility for Finance Responsible for producing and maintaining a paper-lite system by using electronic filing systems for all PIL correspondence. Responsible for ensuring all invoices relating to translation services are signed off and approved by the Divisional Directors of Performance Responsibility for Human Resources Responsible for complying with Trust Policies and Procedures including the Code of Conduct. Responsibility for all records (including patient health, financial, personal and administrative) that they gather or use as part of their work within the trust. The records may be paper, electronic, audio or other media formats, x-ray images. The range of duties and responsibilities outlined above are indicative only and are intended to give a broad scope of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the postholder. Responsibility for Health & Safety Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions Responsibility for Teaching Responsible for education as required by the wider Governance team Work Circumstances & on-call This role is only required to work during standard office hours, Monday to Friday
Support Secretary/Typist
Tameside and Glossop Integrated Care NHS Foundation Trust, Ashton-Under-Lyne OL
SECTION 1 - MAIN RESPONSIBILITIES To ensure all clinical correspondence is typed using audio typing and word processing To maintain a high standard of quality whilst producing a high volume of clinical correspondence, in line with the Clinical Correspondence Quality Control policy To collate and provide patient flow information to other colleagues to ensure the patient pathway is maintained and the service required is delivered Complete clinical proformas as required from the correspondence e.g. Inter-provider forms, web based forms. To work with the managers and supervisors to implement or propose changes to Standard Operating Procedures as required. The production of spreadsheets for the use in validation. Responsible for the collection of information required to support the monitoring of patients on clinical pathways. This involves using a variety of systems and liaising with a number of departments within the hospital to obtain the relevant information. To ensure that complete, accurate and timely data is recorded on the Patient Administration System and other Trust systems as required in line with local policy. To liaise with other departments ensuring relevant information is communicated in a timely manner. Where information is not readily available, work with clinical teams to ensure the timely inputting of data, taking corrective action when data is incomplete or inaccurate. To communicate patient progress through a pathway regularly and effectively to the relevant clinicians and managers. To intervene when patients are at risk of breaching the referral to treatment / ATR target and, if required, facilitate the earlier booking of outpatient appointments and diagnostic tests etc. by communicating with the relevant departments. To escalate to managers when patients are at risk of breaching the referral to treatment / ATR target and, there is no facility for an earlier booking of outpatient appointments and diagnostic tests etc. Appropriate use of relevant information technology systems e.g. Lorenzo, Casenote Tracking System, Word, Excel, PowerPoint, Digital Dictation etc. Create and maintain databases or spreadsheets as required. Following the agreed processes maintain good office systems and best practices. Close co-operation and flexible working practices, providing necessary cross cover with other Support Secretaries/ATR Trackers to ensure the provision of efficient and prompt typing. To follow set processes for the production of clinical correspondence, planning and organising the typing of letters with the necessary timeframe. Plan and organise own workload and complete this within a set time period to ensure targets are met. To ensure all correspondence is available for clinics, patient admissions, and investigations. To take part in staff appraisal and induction of new starters, undertaking appropriate training and development as You will be required to assist in the training of other new Support Secretary/ATR Tracker. To respond and embrace requirements to change in working practice due to service developments and on occasions work in other areas from your base area. To deal with potentially distressing information and correspondence in a professional manner. Any other duties commensurate with the grade and in line with the requirements of the post. SECTION 2 - KNOWLEDGE AND SKILLS To have excellent interpersonal skills and to communicate effectively. To be aware of current guidelines in terms of waiting time targets and the impact these have on day to day practices. To apply accuracy in typing clinical correspondence and have a excellent standard of attention to detail in all matters of work. RSA level 2 qualification or have equivalent experience of typing is desirable. AMSPAR qualification or have equivalent experience and knowledge of medical terminology within one specialty and some knowledge of other medical terminology. SECTION 3 - EFFORT AND ENVIRONMENT To use a PC and audio transcribing equipment, either analogue or digital, for long periods of time on a daily basis. To move case notes within the department on a daily basis. Combination of sitting, walking, standing and manual handling.
Outreach Systems and Data Administrator
Imperial College London, South Kensington
Are you skilled in data management and interested systems development? Would you like to put your data expertise to good use, supporting young people to access excellent education? The Outreach Team at Imperial College London is seeking an Outreach Systems and Data Administrator on a 1-year fixed term maternity cover post. In this role, you will manage data processes and links to key databases to ensure that the Outreach Team has access to key insights about the various programmes we run at Imperial. You will also have a unique opportunity to work closely with colleagues in Information, Communication and Technologies (ICT) at Imperial to support the development of a new platform (Microsoft Dynamics) to manage applications to Outreach programmes. If you have experience working with data and databases or supporting development of CRM systems, then we would love to hear from you! You will join our Data and Evaluation Team within Outreach supporting the data and evaluation processes across the whole Outreach Team. About the Outreach Team Imperial's Outreach Team is responsible for delivering a comprehensive programme of activities for schools and colleges. We deliver a wide range of exciting and inspiring activities for diverse groups of students from underrepresented backgrounds, right across the United Kingdom. Our focus is on raising attainment, changing perceptions, supporting teaching staff and stimulating interest in STEM subjects from primary school through to A-Level, as part of Imperial's commitment to widening participation and outreach. We are a mixture of trained scientists, mathematicians and advisors on higher education. Our diversity of experience is reflected in the wide variety of ways we work with schools and colleges, from providing tutors to support their science activities to delivering workshops that prepare their students for the university application process. Duties and responsibilities As Outreach Systems and Data Administrator you will help to provide key data and analysis about our programmes and participants, including connecting to relevant databases, such as the Higher Education Access Tracker (HEAT) in order to track outcomes for our participants. You will also work to transition Outreach programme application management onto a new CRM system, collaborating with ICT to ensure that the new system meets our needs and supporting the Outreach Team in transitioning to the new system. Essential requirements Experience of working with Microsoft Excel at an advanced level Experience of manipulating and presenting data effectively Experience of data collection, processing and storage of children’s information in line with General Data Protection Regulations (GDPR) Experience formulating and defining specifications for new systems and applications Experience of modifying/maintaining existing applications and systems Knowledge of system development A working knowledge of GDPR and data security A methodical and accurate approach to work with excellent attention to detail Excellent time management and ability to work to tight deadlines Strong organisational skills and ability to prioritise and manage own workload Further information This is a full-time post, fixed term for 12 Months. Applications should be submitted online via the Imperial Careers portal. Please outline how your skills and experience align with the role in the statement. CVs will not be accepted. A satisfactory Basic level Disclosure and Barring Service (DBS) check will be required for the successful candidate. Further information about the DBS disclosure process can be found at http://www.homeoffice.gov.uk/agencies-public-bodies/dbs/ or by telephoning 03000 200 190. You may also wish to view the College’s DBS webpage for policy statements on the Secure Storage, Use, Retention & Disposal of Disclosures and Disclosure Information. If you have any questions about this role, please contact Ali Lyons, Outreach Evaluation and Research Manager, [email protected] Hybrid working may be considered for this role. Staff working in roles that are suitable for hybrid working will normally be expected to work 60% of their time onsite. The opportunity for hybrid working will be discussed at interview. More information is available on the following web page: Work Location Categories (from 30 September 2023) | Administration and support services | Imperial College London Documents Outreach Systems and Data Administrator - Job description.pdf