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Client Operations Manager - Vice President
JPMorgan Chase, EDINBURGH, Any, United Kingdom
Are you highly experienced in fund accounting and are technically savvy? Then you found the right position!As a Client Operations Manager within the Fund Services Operations Service Delivery team, you will lead a team responsible for ensuring high quality services across all mutual fund product offerings. On a daily basis you will be responsible to drive client issue resolution, ensure proper execution on client deliverables, communicate client status updates and provide KPIs to senior management to ensure appropriate escalation and prioritisation of all client issues. You will also be accountable for building and maintaining a network of partners throughout the organisation in order to promote client focus and drive overall service quality.Job responsibilities Leads a team responsible for all client interactions for multiple key clients within Fund Accounting Builds & maintains stable relationships with the clients to support key interactions and seamless escalation Represents Fund Accounting in all client & internal interactions Owns client on-boarding, off-boarding and fund events, as well as issue management, investigation, escalation and remediation, and daily BAU query management and resolution Implements client and regulatory driven changes to operating model while being the primary escalation point for issues, service and progress updates Works across the organisation to determine process improvements and drive the roll out of key firm-wide operational initiatives Maintains close partnership with internal stakeholders Required qualifications, capabilities, and skills Experience in Fund Accounting operations Technical-savvy, demonstrating skills within accounting principles and theories Ability to demonstrate strategic thinking combined with strong analytical skills Inclusive leadership and staff development skills with prior team management experience Ability to make balanced decisions and effectively represent our brand. Ability to deliver amid continuous change in a high paced environment Ability to collaborate with clients and effectively manage client expectationsPreferred qualifications, capabilities and skills Experience working across multiple business areas and functions to deliver results Excellent written and verbal communication and presentation skills Experience within Change ManagementAbout usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 03/18/2024 10:19 PM
Specialist Primary and Secondary School SEN Teaching Assistant
Michael Page, Stoke on Trent
Assisting in the development and implementation of Individual Education Plans (IEPs).Supporting students with various learning difficulties both inside and outside the classroom.Collaborating with the teaching team and healthcare professionals to ensure students' wellbeing and progress.Contributing to the creation of a safe, positive, and inclusive learning environment.Helping to organise and participating in school trips and activities.Monitoring and reporting students' progress and behaviour to relevant parties.Adapting teaching methods to meet students' individual needs.Assisting in maintaining classroom resources and equipment.The successful SEN Teaching Assistant will haveAn understanding of Special Educational Needs and the ability to interact effectively with students.Experience supporting students with complex needs in an educational setting.Excellent communication and interpersonal skills.A patient and empathetic approach to student support.A commitment to ongoing professional development.
Specialist Primary and Secondary School SEN Teaching Assistant
Michael Page, Kidderminster
Support teachers in planning and delivering individualised lesson plans for students with special educational needs.Monitor and assess student progress and provide detailed feedback.Create a safe and nurturing classroom environment that encourages active learning.Collaborate with other team members and engage in continuous professional development.Contribute to the development and implementation of school policies and practices.Provide assistance in organising and participating in school events and activities.Maintain up-to-date knowledge of the healthcare sector and education methodologies for special educational needs.Uphold the school's commitment to inclusive education and high standards of care.A successful SEN Teaching Assistant should have:A passion for education and supporting students with special educational needs.Strong communication and interpersonal skills.A proactive approach to problem-solving.The ability to work effectively as part of a team.A commitment to continuous professional development.Experience in a similar role within the SEN sector would be advantageous.
SEN Business Teacher
Michael Page, Coulsdon
Deliver engaging and effective business studies lessons to SEN students.Develop and implement individual education plans that meet the specific needs of each student.Work closely with teaching assistants and other staff to ensure each student receives the necessary support.Maintain accurate records of each student's progress and development.Communicate effectively with parents and carers about their child's progress.Participate in ongoing professional development activities.Adhere to school policies and procedures, including safeguarding and child protection policies.Contribute to the wider school community, including participation in extracurricular activities. A successful SEN Business Teacher should have:An accredited teaching qualification recognised in the UK.Knowledge of SEN teaching strategies and approaches desirable.Experience teaching business studies to secondary school students.Excellent communication and interpersonal skills.A commitment to inclusive education and student welfare.Flexibility and creativity in teaching methods.A clear understanding of safeguarding and child protection practices.
Corporate Legal - Litigation Lawyer - Vice President
JPMorgan Chase, LONDON, Any, United Kingdom
You will be a part of the Europe, Middle East, and Africa (EMEA) Litigation team with significant responsibility for handling and advising on a portfolio of matters in the region, including contentious regulatory issues and investigations, internal reviews, litigation and arbitration, as well as pre-litigation advice. As part of your role, you will partner closely with internal stakeholders, including business units and line of business lawyers, as well as external counsel, to deliver strategic outcomes that minimise risk for the firm.As a Vice President in the Europe, Middle East, and Africa (EMEA) Litigation, you will advise the business on a wide range of contentious issues involving all lines of business - Commercial and Investment Bank, Asset and Wealth Management, International Consumer Bank and Corporate - across the region. You will oversee the complete life-cycle of matters within your portfolio, collaborating closely with other control functions to manage risk.Job Responsibilities Manages litigation, contentious regulatory matters and disputes, either as stand-alone matters with the relevant line of business lawyer or as part of a wider team including outside counsel Instructs outside counsel, including reviewing draft documents, formulating strategy and managing legal spend Works closely with the business to assess risk, develop strategy and formulate our approach as well as to advise on handling complaints and disputes that arise pre-litigation Responds to regulatory enquiries in conjunction with the Compliance Department. Briefs senior members of the business and the Legal Department in EMEA and the United States, including giving updates and providing advice Assists with litigation-related queries on topics such as jurisdiction clauses, indemnity clauses and wider concerns regarding potential disputes Works collaboratively on projects across Litigation and the Legal Department which focus on improving internal practices or coordinating subject matter expertise across practice groupsRequired qualifications, capabilities and skills 3+ years PQE in banking litigation or contentious regulatory work. Your relevant experience may have been gained at a law firm, equivalent role within the legal department of a large financial institution or the enforcement division of a financial regulator Licensed to practice law and be a member in good standing in the state/ jurisdiction in which the position is based (either London or Paris) or otherwise in compliance with the in-house counsel registration rules of that state/jurisdiction Excellent relationship management and people skills, with the ability to get along with a broad mix of people and personality styles. You must be able to form and maintain strong working relationships within Legal, with clients and stakeholders, and work well within a team environment Ability to provide firm guidance and workable solutions on complex and sensitive issues with the appropriate balance of commercial risk often under critical time pressure Strategic thinker with good business understanding and a willingness to learn from business subject experts, as well as having excellent analytical and drafting skills with due attention to detail You need to think on your feet, multitask and prioritise. You must be capable of working independently and efficiently with a flexible attitude to work and colleague coverage You must be a confident presenter with the gravitas to advise senior management, influence individuals and manage challenge within the organisationPreferred qualifications, capabilities and skills Contentious regulatory experience Experience of running cases with limited supervision Proficient in other languagesAbout usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.With large, global operations, the Legal team tackles complex issues and helps shape the regulations that affect the businesses. The group is organized into practice groups that align with the lines of business and corporate staff areas, which encourages collaboration on legal, regulatory and business developments as they arise.Salary: . Date posted: 03/22/2024 10:24 PM
Personal Assistant
LinkPoint Resources Ltd, Palmers Green
Reference: M/PA/234256 Sector: Administration, EA, Education, Further Education, General & Other, HR Managers, Legal Secretary, Medical Secretary, Office Management, Office Support, Other, Other, Other, PA, Primary School, Receptionist, School Administrators, School Managers, Secondary School, Secretary, Teaching Assistants Salary: £32,768 to £34,800 Per Annum Benefits: pro-rata - Term Time only Town/City: Palmers Green Contract Type: Permanent We specialise in the recruitment of high quality candidates in the Administration sector. We have an excellent opportunity for a Personal Assistant (PA) to the Headteacher at a school in Palmers Green. The PA will carry out a range of secretarial and administrative tasks in support of the Headteacher. £32,768 - £34,800 FTE (£22,686 - £24,093 Pro rata) Term-Time Only (36 weeks per year), 9am - 5pm Personal Assistant’s (PA) Core Duties Manage telephone, email and in-person enquiries from staff, parents and governors Coordinate the headteacher’s diary Arrange travel and accommodation as required Advise on priorities and deadlines Prepare reports and relevant materials for meetings Draft correspondence to staff, parents and governors Proof-read external communications to ensure it is of the highest standard Provide IT support with Microsoft applications (e.g. Word, Excel, PowerPoint) Personal Assistant’s (PA) Skills and Preferred Experience GCSEs or equivalent in English or Maths (Grade 4 / C or above) Experience as a PA, EA, Administrator or Secretary Experience with face-to-face, email and telephone interactions Working in a school environment with children or young people Good oral and written communications skills Good IT skills, including word processing, spreadsheets and presentation software Understanding of data protection and confidentiality Understanding of safeguarding Experience of using Schoolbase or other school MIS systems Ability to plan, organise and prioritise to meet deadlines Ability to produce meeting minutes and documents of a high quality Ability to use own initiative and act accordingly Excellent attention to detail Are you enthusiastic about the Personal Assistant (PA) job? Send us your CV in a Word format today.
Medical Education Administrator and Personal Assistant
Central and North West London NHS Foundation Trust, London W
The post holder will provide a comprehensive professional personal office service including full administrative and secretarial support the Director of Medical Education (DME) and Head of Medical Education (HoME). The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings. The post holder will optimise the time of the Director of Medical Education (DME) and manage and co-ordinate all incoming and outgoing business correspondence on their behalf. S/he will be responsible for a number of administrative areas related to postgraduate medical training and expected to use their own initiative, working under minimal supervision. The post holder must be able to plan and manage a range of complex duties, organise their work to meet deadlines and respond professionally to enquiries both internal and external to the organisation. The role will require constant awareness of the work and key priorities of the Medical Education team. The post holder will be part of a small team and will be expected to cover colleagues in instances such as annual leave. With a diverse culture and equally diverse range of opportunities across numerous specialties and services – whatever stage of your career you're at, there's always a place for you at CNWL. Provision of a personal assistant service to the DME. This will include the management and production of all correspondence, diary management ensuring that all key meetings and events are diarised, appropriate time is available and paperwork is prepared. Assist and coordinate the distribution of the Postgraduate Medical Education newsletter liaising with trainees, medical students, trainers, consultants withoverall sign off by Head of Medical Education and Director of Medical Education and releasing it in a timely manner. Managing and coordinating the Medical Education pages on Trustnet and external post graduate medical education team website to ensure information and contacts are up to date. To monitor e-mail and correspondence and be able to bring essential items to the attention of the DME and Medical Education deputies/HoME/MEM for action. Preparation and management of the PGME meetings, such as Postgraduate Medical Education Group, Medical Education Senior Management Group, trainee support meetings and other meeting as appropriate. This will include drafting of agendas, production of formal minutes, dealing with action points, liaising with projects, tracking progress and booking and management of venues. Assisting with Corporate induction when required by the team if a huge intake. Compile and submit study leave reimbursement requests to finance on a monthly basis Co-ordinate the local induction for St Charles and South Kensington and Chelsea trainees. Manage sickness absence and annual leave for the team via the health rostering system and closing off monthly manpower returns. Assisting and coordinating conferences and training workshops as necessary. Managing the Higher Trainee Executive Shadowing Programme Provide administration support to the SRTT/LTFT/IMG Champion Co-ordinate the PGME awards programme Co-ordination of trainee mentoring programme Co-ordination of the bi-monthly Trust Learning Round Ad-hoc administration support for the Medical Education Manager Collation of relevant information, drafting of responses and preparation of correspondence on a wide range of routine and non-routine issues both internally and externally. Co-ordinate and support the work of the DME and key programmes within medical education. Collation of raw data from internal and external sources on a regular basis and production into appropriate formats, e.g. spreadsheet, reports. Provide and receive information electronically, verbally or in writing which may be of a confidential or sensitive nature and ensure this is communicated properly within and outside the organisation. To be the initial point of contact by phone or in person for the DME and ensure that all enquiries are handled to the highest standard of customer care. To ensure that financial procedures are followed in order to ensure the effective management of allocated budgets. Replace and order stationery and other stock items to ensure adequate provision for all work undertaken by the PGME department. To undertake any other duties commensurate with the grade and experience
Administrative Assistant, Breast Radiology Department
King's College Hospital NHS Foundation Trust, Denmark Hill, London SE
An exciting opportunity has arisen for an Administrative Assistant with secretarial and reception duties in the Breast Radiology Department. We are looking for an enthusiastic and proactive person to join our administration team of eight and department of over 80 and provide first class administration support. This will include working alongside our senior administrator providing secretarial duties to consultants, surgeons, nurses, specialist registrars and senior managers. You will also work alongside our clinic co-ordinators, working on reception, making appointments and being the first point of contact for sometimes extremely anxious patients and their families. You will possess excellent communication skills, be able to prioritise and organise a varied workload and be IT literate with working knowledge of MS Word, Excel and Outlook. We welcome applications from candidates that will able to build effective working relationships with colleagues of all levels and work using their own initiative. In return, the post holder will be supported in their role through training, supervision and opportunities to develop. We highly recommend an informal visit to meet the team and see the department. Due to the nature of the post, applicants must be female (this provision applies under the Sex Discrimination Act 1975 section 7(2) (b) in relation to GOQ) To provide a professional secretarial service to radiologists, clinicians, nurses and surgeons within the Breast Radiology Department as part of the South East London Breast Screening Programme and National Training Centre and King’s Symptomatic Breast Services. To perform reception duties in the Breast Radiology Department, which involves checking client details, identifying previous screening films and preparation of paperwork for mammography screening, assessment and symptomatic clinics, observing client’s/patient privacy in accordance with Trust regulations and to facilitate the smooth running of the clinics. King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley. King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible. The trust-wide strategy Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King’s to another level. MAIN DUTIES AND RESPONSIBILITIES: 1. Communicate with and provide information to Clinic Co-ordinators regarding patients who will attend for further investigation appointments. 2. To type Radiologist’s assessment clinic letters in a timely manner. 3. Return all letters to radiologists to sign. Place all patient packets in the assessment packets tray in the Administration Service Delivery Managers and Patient Pathway Co-ordinators office to be sent to Breast Screening Admin at 104 Denmark Hill or to go on the MDM. 4. Give the Clinic Co-ordinators packets for patients who are returning at a later date for a procedure. 5. Type GP assessment DNA letters, notepad and put the packets in the assessment packets tray in the Administration Service Delivery Managers and Patient Pathway Co-ordinators office to be sent to Breast Screening Admin at 104 Denmark Hill. 6. Type and circulate Breast Surgeon and Breast Care Nurse’s results letters following the results clinic at King’s. 7. Attend meetings, and take minutes as required. 8. To deal with telephone enquiries and take messages as required. 9. Report faults on own and shared equipment as and when required. 10. Type ad hoc letters and documents as and when required and to undertake any other administrative or secretarial duties appropriate to the grade that may be required from time to time. 11. Ensure that all secretarial tasks are completed in a timely manner in the event of Administrator leave. 12. Take and collect the post to the post room before 3.00p.m. 13. To maintain a telephone service to clients, which would incorporate processing client’s requests for results (which may have been delayed due to further clinical discussions). In addition to answering telephone queries in regard to symptomatic breast problems some of which will be of a complicated and emotive nature, and the breast screening well women programme. To deal with enquiries from relatives, the public, and external agencies and to be able to communicate with people that have communication difficulties regarding complicated procedures. 14. When covering the reception desk keep diary updated with the Administration Service Delivery Manager to ensure annual, study leave and lectures are entered for each consultant. 15. To perform assessment/symptomatic reception duties within Breast Radiology Department as and when required. 16. Ability to learn how to use the EPIC system, NBSS database, Family History database are essential requirements for this post. 17. The post holder will be required to aid the smooth running of the Breast Radiology reception desk which will include the running of multiple simultaneous clinics, the attending of specimen imaging from theatres whilst patient is still under anaesthetic, answering telephone enquiries, assisting nursing, radiographic and radiology colleagues. To be able to identify and prioritise as appropriate. Flexibility is also required with late running clinics. 18. The post holder will be required to ensure the timely allocation of assessment appointments within the National Breast Screening national targets. 19. When covering for the Administrator the post holder is required to ensure with the Administration Service Delivery Manager that the reception is covered at all times and that clinics are planned in accordance with the availability of Consultants, Nurses and Radiographers. The line manager must be informed of adhoc clinics run by Breast Care. 20. To be able to provide an empathetic and sympathetic approach to distressed or anxious clients who have concerns in regard to screening or results. 21. Understanding and identifying the difference between screening, family history, symptomatic and external referral patients in order to manage enquiries appropriately. 22. The post holder is expected to be able to operate with minimal supervision and to contact or refer anything that they are unable to deal with to the Administration Service Delivery Manager. 1. To be able to work in a rapidly changing environment The post holder has a general duty of care for their own health, safety and well being and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post. To observe the rules, policies, procedures and standards of King’s College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations. To observe and maintain strict confidentiality of personal information relating to patients and staff. To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues. This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder. All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication. You are therefore required to check this regularly and to deal with such communication promptly.
Assistant Service Manager - ENT
Guy's and St Thomas' NHS Foundation Trust, London SE
This role is to support the Service Manager in the delivery of a range of ENT services. This will involve delivering against targets in a range of service areas. This will involve ensuring the provision of a high quality medical secretarial service to patients and a group of clinicians and clinical teams within the department. This post would also assume the management of the inpatient and daycase lists in theatre. These day-to-day services will be managed in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The post holder will be responsible for the management of a team or teams(s) of staff including service delivery personnel, medical secretaries and other groups of staff. The post holder may also offer a high level of support administration and organisation to a group of consultants or registrars where needed and within resource limitations. This role is accountable to the Service Manager. This post is one of two Assistant Service Manager roles in the department. It is expected that collectively all post holders will coordinate best practice and ensure consistency of operation within generic work areas, such as medical secretary procedures. The key focus for the ENT Assistant Service Management will be to: Line management and training of junior administrative staff Manage ENT theatre lists ensuring full utilisation Oversee the PTL and manage performance Team meetings, 1:1s, PDRs Manage clinical and non-clinical team members leave and closely monitor clinic and procedural capacity Co-ordination and oversight of complex clinic scheduling management Day-to-day running of busy outpatient departments Deputising for the Service Manager where appropriate Responding to PALS queries and patient concerns Data quality monitoring, analysis and performance reporting Participation in service improvement and development RTT pathway validation Supporting a wide network of clinicians and other healthcare professionals Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark. We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities. We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs. Please see the attached job description/person specification for more information about the roles and responsibilities for this role.
Assistant Service Manager
Guy's and St Thomas' NHS Foundation Trust, London SE
This role is to support the Service Manager in the delivery of a range of section services. This will involve delivering against cancer targets in a range of service areas. This will involve ensuring the provision of a high quality medical secretarial service to patients and a group of consultants and clinical teams within the department. The day-to-day services will be managed in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The post holder will be responsible for the management of a team or teams(s) of staff including service delivery personnel, medical secretaries and other groups of staff. The post holder may also offer a high level of support administration and organisation to a group of consultants or registrars where needed and within resource limitations. The Assistant Service Manager will work with the Service Managers, Assistant Service Managers, Cancer Pathway Trackers, Lead Clinicians and CNSs to ensure that clinical information recorded to the highest quality and validity. To organise and monitor training for the team as required to ensure the relevant data metrics reported are complete. To do this they will become familiar with all cancer data collection systems across the Trust and will lead the development of robust information systems to support Cancer data tracking. The duties and responsibilities listed below are representative of the Assistant Service Manager role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative or managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the service. Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark. We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities. We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs. Support the Service Manager in managing various sections of service, e.g., out-patients or bookings. This will require working autonomously to understand and drive operating targets, budget controls, and relevant HR management. Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service that may be performance related. Problem-solve all day-to-day management issues organising and reallocating work where situations change due to variations to the work load and staffing availability. Exercise delegated authority on behalf of the consultants and clinical leads to resolve day-to-day management issues within the service. Manage the analysis of data so consultants and registrars have access to timely and accurate information on all key performance indicators. Plan and organise the medical secretary service within the department, setting the goals of the secretarial service in order to fit in with the demands of the consultants’ timetables. Policy Development and System Management Develop and write policies and procedures within own work area. Manage the implementation and overall management of office systems, control processes and risk management arrangements to ensure effective delivery of service. Responsible for the design and implementation of audits in collaboration with Heads of Service. To investigate complaints, as delegated by the Service Delivery Manager, in line with Trust Policy. This may involve handling sensitive interpersonal situation. To contribute to the modernisation of patient services delivered by the medical secretaries service Sit on departmental working groups to contribute to future strategies and development Financial Management Authorised signatory. Manage and monitor performance of the administrative support to ensure that the service meets its financial and operating targets. Manage a delegated no-pay budget within the service ensuring that expenditure is within agreed limits and that the Clinical Lead/consultants remains informed of related issues. This would include signatory responsibility for requisition and authorising signature for ordering, up to the amount of £500. Staff Management Day-to-day managerial responsibility for all administration and secretarial staff within the medical secretarial service or others as agreed. Set objectives and review performance of service staff, identifying individual training and development needs and promote continued personal and professional development. Manage annual leave, sickness, disciplinary and performance issues in line with Trust policies and the effective delivery of service. Ensure all staff comply with relevant Trust policies and standing financial instructions. Recruit and induct A&C staff in line with Trust policies and procedures. Anticipate staff shortages and problem areas and take action to minimise the impact of these on service delivery. Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the service. Ensure that all staff adhere to the appropriate legislation when dealing with patient material and that suitable filing & booking systems are effectively managed. Support the monitoring of compliance with internal and external governance and best practice requirements with the medical secretarial services. PA/ Secretarial Responsibilities Monitor clinical secretarial correspondence to set and maintain appropriate quality standards. Arrange, plan and take comprehensive and accurate minutes at meetings. Support consultants by preparing PowerPoint presentations and preparation of research articles. Produce high quality medical secretary support of consultants and clinical teams when required. When appropriate, type clinical letters which may include those of a distressing or emotional nature as well or other relevant correspondence and documents required. Communication Effectively communicate with a multi-disciplinary group of people, demonstrating interpersonal skills when dealing with all levels of staff across the Trust, using persuasion, tact and reassurance where necessary. Liaise with other departments and members of the Trust to ensure the smooth running of the office and to assisting the functioning of the team. Influence, motivate and involve individuals and teams within the service to achieve necessary performance targets. Deal with telephone calls related to the service, ensuring that customers are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently. Handle confidential patient information and material in a sensitive and discrete fashion, in compliance with Trust policy and procedure.
Admin Assistant - St Andrew's CE Primary School
St Andrew's CE Primary, Eccles, Salford
Education - School School Support Staff St Andrew's CE Primary, Eccles St Andrew's CE Primary School Barton Lane Eccles Salford M30 0FL Phone: 0161-789-4853 Email: [email protected] Headteacher: Mrs Joanne Bladen-Kay Admin Assistant Salary: £19,498 to £20,983 per annum Grade: 2C Working Hours: 32 hours and 30 mins per week, 6 hours 30 minutes per day 8.15am -3.45pm, Term time only Contract Type: Permanent Closing Date: 31st October 2023 at 12:00 Interview Date: 3rd November 2023 Date required: 11th December 2023 or as soon as possible We are looking for an Admin Assistant to work alongside our School Business Manager in fulfilling a range of requirements within a busy school office. We need someone who; has the same vision and values as the St Andrew’s Primary School family can contribute to ensure all visitors have a happy, calm and positive welcome to our school can build relationships with all stake holders (including external providers) has excellent communication skills, on the phone, face to face and via electronic means is computer literate is very well organised and maintain an orderly and well structure office environment will attend relevant training and courses to fulfil their role keep paperwork up to date to ensure compliance can follow, contribute to and implement risk assessments etc This post offers the successful candidate a chance to make a positive difference to the lives of young people. They must see themselves aligning with our cultural expectations: The St Andrew’s Family expect the very best of each other and ourselves. We work collectively as team to strive for excellence for all. To do this we expect the best from each other, all day, every day, to create a positive and supportive culture. The St Andrew’s Family expect: staff to champion and prioritise our children children to be nurtured holistically all staff to be exemplarily role models a supportive, trusting and approachable atmosphere team players who go the extra mile for one another a shared drive to improve and develop our skills both collectively and individually - we all have a responsibility to improve ourselves respectful and professional behaviour without exception positive and personable interaction with all stakeholders aspirations to be high for all, without exception, because we believe that anything is possible the priority to be progress and not perfection openness and willingness to try new ideas In addition we can offer Happy, friendly children who enjoy coming to school A welcoming and supportive staff team A whole school ethos with raising aspirations at its heart The school is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. An enhanced DBS disclosure will be required. Job Description.pdf Person Spec.pdf If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants Continuous service commitment New employees can now keep their service related benefits when moving between a whole host of public sector organisations within Greater Manchester, which include: Councils, NHS, Greater Manchester Fire and Rescue, Transport for Greater Manchester, as well as many others. Diversity and Inclusion We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer and a Stonewall Diversity Champion. We understand how hard it can be to combine caring for a loved one with work so we aim to provide support and flexibility to balance family and caring responsibilities with work https://greater.jobs/content/9189/diversity-and-inclusion Our core data protection obligations and commitments are set out in the council’s primary Recruitment and Employment Privacy Notice which can be found at https://www.salford.gov.uk/gdpr salary from £19,498 contract permanent working hours term time part time application deadline 12 00 pm 31st Oct 2023
Administration Assistant
Stockport NHS Foundation Trust, Stockport SK
Main Duties and Responsibilities Provide a full range of clerical tasks such as answering the telephone, opening the post, typing, filing, scanning and photocopying. Use IT skills including spreadsheets, word processing, emails and basic keyboard skills as well as retrieval of information using database systems. To work as part of a team and to carry out tasks set by the Team Leads. Knowledge of Data Protection Act and Patient Confidentiality, Risk Management and Health and Safety Procedures. To attend all Mandatory Training e.g. Fire Lectures, Manual Handling, Basic Life Support and Risk Management. Communications Screening all calls, recording messages where appropriate and ensuring all urgent matters are dealt with promptly. To communicate verbally and non-verbally to deal with enquiries from service users/relatives, members of the public and outside organisations. To provide prompt responses to queries that come into the service. To have verbal and non-verbal communication skills, to have the ability to handle occasional aggressive callers. To work flexibly as a member of the team and to conduct and complete work generated by the Team Leads. Planning and Organising To manage workload effectively through prioritisation, organisation and planning. To play a proactive role in implementing and organising archiving processes. Maintain accurate filing system (electronically or paper based) and a bring forward system, ensuring easy retrieval of information. To undertake associated secretarial tasks e.g. agenda preparation, minute taking, photocopying, scanning, emailing and the routine upkeep of office equipment. Organise and plan own day to day workload or activities in order to meet the demands of the job role. The post holder is expected to use their initiative to a significant level and work without direct supervision. To assist with data collection and audit as required by the Team Leads/Assistant Directorate Manager. To promote and monitor quality of work within the service to provide an optimum service. Responsibilities for Physical and / or Financial Resources Maintain records of orders placed, invoices and expenditure. Ensure that any invoices received for goods, services, events etc. are authorised and passed for payment promptly. Ensure safe and efficient use of equipment, resources and consumables at all times. Responsible for ordering stock items as requested. Receipting goods. Responsibility for Policy and Service Development and Implementation To contribute to proposed secretarial procedures through feedback and consultation. To contribute to the review and development of policies as appropriate to the service. To identify areas that could be enhanced to support service development. Adhere to policies and procedures. Responsibilities for Human Resources and Leadership Using your knowledge and skills, provide support and guidance to staff as required. Support new or less experienced work colleagues to adapt to the workplace. Responsibilities for Teaching and Training Participate in training and development activities that are relevant to the job role. Responsibilities for data and information resources To use electronic communication systems such as emails and the Intranet. Take and transcribe minutes of meetings as required. To assist in the production of reports and documents, as required, including collating information, word processing, photocopying, distribution etc. Develop and implement changes to documents. Update reports and documents as directed. Research, Development and Audit To provide assistance as requested by peers and Team Leads to complete internal clerical audits. Physical Skills and Effort When filing, the candidate will have to bend, stretch and lift boxes of stationery, files, working in a limited space. The post holder is expected to travel to other sites to cover when the needs of the service demands. Frequent concentration when using the computer. Keyboard skills including touch-typing. The post holder is expected to switch from task to task throughout the day i.e. from IT work to answering the telephone to secretarial duties. Occasionally type letters of an emotional nature. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately. If successful this vacancy will require a Standard DBS check at a cost of £21.90. This cost will be deducted from your first Trust salary In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.
Support Team Assistant
University of Salford, Salford
Opportunity ID 2012 Opportunity Closing Date 05/11/2023, 23:55 Primary Location 1 Salford - Peel Park Campus School or Business Unit 1 Estates & Property Services Contract Type 1 Part Time Fixed Term Anticipated end date 1 Anticipated end date - year January 2025 Salary £23,699 - £23,699 Opportunity 1 Opportunity Estates and Facilities Services Support Team are now looking for a customer-focused Support Assistant who will build on our outstanding helpdesk and reception services. The post provides a varied and interesting role for a well-motivated individual, the team deal with a wide range of duties so no two days are the same! Flexibility will be required during the absence of the other EPS Support Assistants to ensure a seamless service as the role holder will be expected to move between various locations to provide cover. You must have a professional telephone manner and excellent IT skills. This is a busy role that requires an accurate hard working & reliable individual that can support this established team and create a welcoming environment for all our students and staff. Key Responsibilities To act as the first point of contact for customer comments and complaints and to deal with these politely, efficiently and appropriately. To undertake general clerical duties and ensure adequate supplies of consumables associated with the service. To be flexible around working hours to maintain staffing levels when other team members are absent. To assist and support the Head of Administrative Services in preparation of performance reports. Promote equality and diversity for students and staff and sustain an inclusive and supportive study and work environment in accordance with University policy; A bit about Estates and Facilities Services… Our Estates and Facilities team lead the development of our campus, creating engaging and innovative learning, working and living environments for colleagues, students, and partners. The Directorate has over 300 employees and works with a wide range of external contractors. The services arm of the Directorate is responsible for delivering full estates and facilities management to the University, including capital development, property maintenance, cleaning, security, caretaking and landscaping. Covering 33 buildings across the estate, split currently across 5 sites. Led by the Estates and Facilities team, the University is undergoing a transformation to deliver its Campus Masterplan. Together with Salford City Council and The English Cities Fund, there will be an investment of £2.5bn over the next 20-years, as part of the Crescent regeneration programme. This investment will transform our campus and create a new city district that will bring together industry, education and innovation, providing new spaces for teaching, innovation, commercial, residential, green space and sustainable travel. What’s in it for you? Competitive salary - and excellent pension scheme: 9% of your salary is paid into your pension by UoS, you can choose to pay more and UoS will match your extra contribution up to 4%. Generous annual leave - plus the option to buy additional days. Professional development - a comprehensive package of training and development opportunities to help you achieve your full potential. Our community – there’s a real sense of belonging here at Salford. We value diversity — in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives. The perks! MySalford, our online employee portal, offers a wide range of lifestyle benefits and discounts. Wellbeing – your wellbeing is our priority. We have a wide range of dedicated services and facilities to support your mental and physical health. 1
NEW Executive Assistant - Head of Department
Ryder Reid Legal, London
Job Reference: JO0000004700 Date Posted: 11 October 2023 Recruiter: Ryder Reid Legal Location: City of London, London Salary: £50,000 Sector: Secretarial Job Type: Permanent Work Hours: Full Time Job Description A proactive and driven Executive Assistant is sought to support the Head of Department within a top 40 law firm. Duties include: - Extensive diary management Travel arrangement Extensive liaising with head of department Project management Preparing document Attending meetings What they offer: Beautiful offices in a great location Hybrid working Flexible house Excellent benefits Discretionary bonus The firm are award winning and strong performers in all their main areas of law and are the perfect home for people that are driven but love working with a friendly team around them! Previous EA experience supporting Senior Management in a law firm is essential.
Assistant SENCO Administrator
Morgan Spencer, London
Assistant Senco Temporary Position - 2 months Central London 18-22 ph **Enhanced DBS Required** The Client:- Is part of a group who offer a wide range of high-quality, professional and technical courses that open doors to future career opportunities in a vast array of sectors: health and social care, engineering and robotics, science, games design, hospitality, sport, digital media, IT and more. The Duties:- To line manage and organise a team of Learning Assistants to support students achieve effective learning To ensure collaboratation with teachers by doing learning walks/lesson observations To provide guidance to teaching and support staff on the choice of appropriate teaching and learning approaches to meet the needs of different children To create Student Support Plans for students with SEND To ensure that staff are kept informed of students' special educational needs and the strategies recommended by professionals To support the SENCo with completing the paperwork for Exam Access Arrangements To assess the needs of pupils to identify students who are underachieving and where necessary create and implement effective plans of actions to support these pupils Prepare and monitor support timetables for pupils to ensure effective use of LSA resource To set up 1:1 and small group interventions for students Deliver 1:1 and small group interventions Liaise with staff and other relevant professionals and provide information about students as appropriate Build and maintain a close partnership with parents and communicate with them regarding children's learning and progress To deputise for the SENCo in chairing Annual Reviews effectively To complete annual reviews paperwork To support the SENCo with EHCP applications To liaise with relevant outside agencies to ensure that needs of SEND students are met effectively and the requirements of EHCPS are fully met To ensure that accurate and detailed records are kept of all meetings and discussions with parents and outside agencies To support the work of the Inclusion team in developing exemplary inclusive practice across the school To support with transition Our mission: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts. Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them. The rules are simple: Refer a friend or colleague who is not already registered with Morgan Spencer. If we place them in a permanent role, we will reward you with £200 of Gift vouchers of your choice. Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim!!! EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified. CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998 Morgan Spencer Limited, registered in England & Wales No: 4254114
Deputy IT Development Manager - Oracle APEX
The Access Bank UK, Northwich CW
Deputy IT Development Manager - Oracle APEX 22.1 An exciting opportunity has arisen for a team player to join the Bank during an exciting period of growth. We are looking for a Deputy IT Development Manager to work within the dedicated IT Development team in Northwich, Cheshire. The Access Bank UK Ltd is the first Bank in London to be awarded Platinum status by Investors in People (IIP) in 2020 demonstrating our commitment to high performance through good people management and strong company culture. This means there is a focus on clearly defined set of core values and the Bank encourages a sense of individual ownership and talent development whilst fostering team spirit and career progression. We are looking for a Deputy IT Development Manager to work within the dedicated IT team in Northwich, Cheshire and this role will report to the IT Development Manager. About the role The role will be responsible for the Bank’s IT capability. Detailed analysis, design and / or development of IT applications and the feasibility of technical solutions will be required within the context of the Bank’s business objectives. This covers system design, development and implementation, and involves liaison with users and the provision of technical advice, support and consultancy. Other tasks include: Carry out development, testing and implementation of software and systems including enhancements to the OTIS application. Design, test and implement Business Objects reports and assign this work to other team members. Recommend and design solutions for related project work as well as broad system improvements. Act as technical expert for application-related activities guiding and directing the IT Development team Ensure adherence to relevant controls, regulatory requirements, and company policies Ensure that the team provides a high standard of support to members of staff for all business systems. Manage the IT Development team including conducting staff appraisals and staff development. Mentoring and equipping the IT Development team to effectively support the business. Assist the IT Systems Manager to lead on the planning and scheduling of project(s) timeline and delivery Support the IT Systems Manager to deliver of project(s) to agreed standards and timelines Participate in a strategic conversation reviewing IT and shared services performance. Lead and empower the IT systems team About you We are looking for someone with: Experience in business application design, development and support preferably with an application development background Experience of creating and executing rigorous system test plans Logical thinker with a strong ability to problem solve The ability to work under own initiative and to strict deadlines Meticulous in approach A good team player able to motivate, direct and effectively lead the team Ability to communicate both effectively, clearly and professionally both within the team and with staff at all levels in the Bank. Technical requirements: Oracle APEX 22.1 Proven Oracle 12c or above database experience. PL/SQL, Oracle APEX development. Business Objects desirable but not essential as training can be provided. Exposure to Agile and/or traditional development methodologies. Systems and UAT testing. Office Technology systems knowledge. Bank processing & procedure knowledge. Technology products & services knowledge with ability to research current industry trends, threats and opportunities. Why join IT? IT development enables you as an individual to play a key role within the bank to embrace both new and existing technologies in a creative and innovative manner, to further enhance the banks banking platform. The team work hard to collaborate and assist colleagues across the Bank to provide the very best customer experience. Why work with The Access Bank UK Ltd? At The Access Bank UK we are committed to helping our employees reach their full potential through providing continuous learning opportunities and the tools and training to help them grow. We encourage a sense of individual ownership whilst fostering team spirit and are firmly committed to the diversity of our workforce. We are proud to have achieved the Investors in People Platinum accreditation, which is recognised across the world as a mark of excellence. We are guided by our Core Values: Excellence Innovation Passion for Customers Professionalism Empowered Employees Leadership Benefits Hybrid Working Bonus Scheme Sponsored Training Employee Assistance Programme Mentoring Scheme Company Events & Awards Discounted Gym Membership Dress down Friday & Friday breakfast As an equal opportunities employer, The Access Bank UK Ltd is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join The Access Bank UK Ltd
Technical Support Trainee
DMS Digital Group, Bolton
The DMS Digital Group has thrived as one of the North West’s largest independent technology providers, with over 30 years’ experience. Our range of products and services span across several divisions – Managed Services, Print and Document Management, IT Services, CCTV and Audio Visual.Due to expansion and continued growth plans, we are currently recruiting for a Technical Support Trainee.RoleTo suit an enthusiastic individual who is happy to get involved in all aspects of the job.Provide support remotely or face-to-face to our range of clients for our wide range of technology products.ResponsibilitiesLog all incidents and requests within the managed service system.Keep track of ongoing work and pick up incoming work.Manage, prioritise and plan own work queue and deal with calls within SLAs.Liaise with 3rd Party Suppliers to resolve issues for our customers.Perform maintenance and upgrades of software and hardware in response to alerts, support tickets and customer needs.Proactively drive your own workload, have the ability work under own initiative identify and drive through opportunities for improvement/change.To create and maintain knowledge base articles to enable consistency.Update and acquire information from clients.RequirementsExcellent communication and customer service skills with a positive attitude essential.Good problem-solving skills and ability to deliver consistently to tight timescales and changing priorities.Working knowledge of Windows 10 & 11, Windows Servers, Microsoft Office, Active Directory, Azure Active Directory, Workgroups, Microsoft 365, TeamViewer, printing, and office technologies.Ability to learn new technologies and terminology quickly.You will have previous experience in a IT Helpdesk role.Job Types: Full-time, PermanentSalary: £18,000.00-£22,000.00 per yearBenefits: Company events Employee discount Free parking On-site parkingSchedule: Monday to FridayAbility to commute/relocate: Bolton: reliably commute or plan to relocate before starting work (required)Work Location: In person
Level 4 Technical Support Apprentice
Foresight Business Solutions, Oldham
About usWith over 12 years of industry experience, we’re a grown, well-established and trusted strategic I.T. partner to a wide range of organisations and in-house teams. We advocate an open, friendly, and fun working environment.Our work environment includes: Modern office setting Growth opportunities On-the-job training Relaxed atmosphere Regular social events Company perks Lively atmosphereOur company is looking for entry level or higher technical support candidates to support our fast growing customer base.You will be working towards a Cloud Network Specialsit quailfication.Desired personal qualities: Enthusiasm for IT Eager to learn Good communicator Team playerThe RoleWe are excited to be recruiting an IT Helpdesk Support Technician. Supporting our external customers, you’ll be dealing with 1st and 2nd line support enquires (mainly M365 related) providing first time fixes, where possible, to agreed SLA’s.Place of WorkThis role will be based at Foresight Business Solutions, Hollinwood Buisenss Centre, Oldham but may also require occasional travel to other places of work in line with roles and responsibilities.Key Roles & Responsibilities: Acting as the initial point of contact on the Service Desk. Ensuring the maintenance and support of the client's IT infrastructure, and delivering effective desktop support to all business users. Providing application support to external customers. Swiftly and efficiently resolving IT-related issues. Handling administrative tasks for client new hires and departures. Managing equipment assets. Configuring and setting up new laptops, desktops, and mobile/tablet devices. Recording and maintaining logs for desktops and laptops. Creating and upkeeping documentation for the IT InfrastructureThe IT Helpdesk Support technician is expected to fulfill the following : Proficiency in 1st line support. Extensive experience in Office365 Administration. A proven track record in providing customer support both over the phone and in-person. Competence in ticket management. Proficiency with Windows 10. Familiarity with Server 2012/2016/2019. Knowledge of Linux. Competence in Active Directory, group policies, and principles. Proficiency in networking hardware and software, including network hardware and phone patching. Ability to work effectively both independently and as part of a team.Experience: Technical support: 2 years (required) Microsoft 365: 2 years (required)Important Information:To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.*You will be subject to DBS checks.*You will need a full UK Driving Licence.Job Type: Full-timeSalary: £21,000.00-£24,000.00 per yearBenefits: Additional leave Company events Company pension On-site parking Profit sharing Sick paySchedule: Monday to FridaySupplemental pay types: Yearly bonusWork Location: On the road
Personal Assistant
Mersey and West Lancashire Teaching Hospitals NHS Trust, Newton-le-Willows WA
An opportunity has arisen for a highly organised and experienced Personal Assistant to support Directorate Managers within Community Care Group. Provide comprehensive confidential administrative/ secretarial service to the Care Group Senior Management Team: necessitating contact with external bodies, clinical, nursing, management, executive and clerical staff. Supporting the full governance agenda across the Care Group for all staff within the Management Team. Cross cover is required when colleagues are on annual/study or sick leave. You will have excellent communication skills and an ability to work well under pressure. A flexible and enthusiastic approach is essential for this busy role working at the heart of one of the clinical Care Groups within the Trust. A Standard DBS is required for this post. To organise and manage the diaries of the Care Group Senior Management Team providing a first-class administrative service and ensuring their daily workload and priorities are met. Manage any generic mailboxes and calendars within the Care Group as requested by the Management team. Plan and organise meetings for the Care Group Management Team, liaising with staff across multidisciplinary settings. Arrange and circulate agendas and any paperwork that is required, ensuring this is available for the meeting in appropriate format. Keeping attendance lists. This is also inclusive but not limited to, taking minutes at any required meeting, type and distribute electronic or hard copies of minutes. Typing back at meeting recordings as requested. Ensuring the dissemination of information in required timeframes. To prioritise workload ensuring that required reports of a highly confidential nature are provided as requested inclusive of but not limited to, agendas, minutes, meeting notes, telephone call logs, complaint statements, StEIS and Serious Incidents Requiring Investigation reporting documentation, are all saved to a groups folder, so all staff are able to access. Do not save any documentation to your own personal folder. To act as a point of contact within the Care Group, Trust and to external users ensuring that communication links are maintained at all times. The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals. From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust. The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals. The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales. Our Vision is to deliver 5 Star Patient Care: CARE that is evidence based, high quality and compassionate ​​​​​​SAFETY that is of the highest standards COMMUNICATION that is open, inclusive and respectful SYSTEMS that are efficient, patient centred and reliable PATHWAYS that are best practice and embedded, but also respect the individual needs of patients Our achievements include: Trust rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme KEY DUTIES To organise and manage the diaries of the Care Group Senior Management Team providing a first-class administrative service and ensuring their daily workload and priorities are met. Manage any generic mailboxes and calendars within the Care Group as requested by the Management team. Plan and organise meetings for the Care Group Management Team, liaising with staff across multidisciplinary settings. Arrange and circulate agendas and any paperwork that is required, ensuring this is available for the meeting in appropriate format. Keeping attendance lists. This is also inclusive but not limited to, taking minutes at any required meeting, type and distribute electronic or hard copies of minutes. Typing back at meeting recordings as requested. Ensuring the dissemination of information in required timeframes. To prioritise workload ensuring that required reports of a highly confidential nature are provided as requested inclusive of but not limited to, agendas, minutes, meeting notes, telephone call logs, complaint statements, StEIS and Serious Incidents Requiring Investigation reporting documentation, are all saved to a groups folder, so all staff are able to access. Do not save any documentation to your own personal folder. To act as a point of contact within the Care Group, Trust and to external users ensuring that communication links are maintained at all times. To produce and circulate rotas as requested by the Care Group Management Team. Including liaising with all levels of staff, internally and externally. To provide and assist in the collation of information for the management team, for weekend plan, Easter plan, Christmas plan and any other additional plans that may be required. To collate data when requested ensuring accuracy and timely submission. Produce high quality letters and reports using detailed knowledge of software packages such as Microsoft Office, Word, Excel, Access and PowerPoint. To co-ordinate additional activity payments for relevant specialities and ensure signed off appropriately with Manager. Ensure that any correspondence and communication is uploaded and recorded in real time on the Datix system for all complaints, telephone calls, incidents, panels, risk register, StEIS reporting as required by the management team. To be the cover for the Quality & Governance Facilitator, and ensure focus for patients, relatives and carers, contacting them on receipt of complaint to explain the complaints process, agree timeframe. Communicate with all levels of staff to ensure statements are received and escalate to the Directorate Manager in a timely manner. Maintenance of annual leave and sickness records for Management Team and any teams that may fall within this remit, recording on either ESR, or eRoster Taking receipt of recording of travel claims and preparation of Staff Variation Lists (SVL) and ensure that ESR is kept up to date in real time. Arrange any training or education events, this includes booking venues and hospitality. Design Flyers and send information out in advance to attendees and keep a record of attendance. Copy typing or audio typing as appropriate within the role and directed by the management team to assist with meetings and any governance panels. Carry out any auditing or validation of care group data as and when requested by the management team Search the intranet and internet for particular policies and guidelines as requested by the Care Group Management Team. Working as a team to ensure that adequate stationary and relevant stocks within the department are kept to an acceptable level. Prepare Human Resources administration as necessary, including staff change of details forms, TRACs, variation forms, termination forms. Ensure that any new starters forms are completed, and orientation programmes are collating prior to a member of staff starting in post. Co-ordinate and monitor compliance with mandatory training and appraisal activity for the Care Group and reporting compliance. To undertake tasks delegated by the Managers to assist in meeting activity targets and delivering Key Performance Indicators, ensuring deadlines are met. Provide administrative and secretarial support to all Managers/Matrons within the Department and Trust in the absence of her/his secretary. Respond to requests for information from service users and others who call the department, in person or by telephone, with tact and sensitivity. Give appropriate non-clinical advice and refer on to the most suitable person, ensuring that all queries are followed up as soon as possible. Maintain accurate and efficient records, manage filing and brought forward systems. Suggest and implement new and improved systems and ways of working where this will improve efficiency and effectiveness. Deal effectively with mail, e-mails, telephone enquiries and facsimiles from within and outside of the Trust, communicating all relevant information to the Manager/Matron as appropriate. To co-operate with the introduction of new technologies. Ensure complaints are investigated in accordance with Trust Directive. To assist senior members of staff and all wards in ensuring targets are achieved. To provide day‑to‑day guidance to all staff involved in complaints handling. To work closely with Senior Members of the Care Groups and Complaints Co-ordinators and follow up statements daily with all disciplines of the Trust. Deal with telephone complaints appropriately. Ensure that matters of a confidential nature, including information relating to staff and patients, are not divulged to any unauthorised person. Take part in the Trust appraisal process, agreeing objectives and a personal development plan on a yearly basis. Attend mandatory training and maintain up to date administrative and secretarial skills. Partake in any training that may be recommended in terms of personal development. Retrieval of case sheets from Records Department as and when required, whether in hard copy or printing from system (EDMS) and also accessing the Trust’s Medway database for patient details and timelines as and when required. Deal with patient enquiries and pass on information either verbally or written. Cross Cover for all other administration staff within the care group management office in the absence of staff due to annual leave and sickness. To provide day to day supervision of admin staff within the team. Monitor and support with absence management, mandatory training and appraisals.
School Executive Support Administrator
University of Salford, Salford
Opportunity ID 1984 Opportunity Closing Date 22/10/2023, 23:55 Primary Location 1 Salford - Peel Park Campus School or Business Unit 1 Salford Business School Contract Type 1 Full Time Permanent Salary £24,248 - £26,445 Opportunity 1 Opportunity Are you a self-motivated, organised individual who works well as part of a dynamic team? Salford Business School is looking for you! Salford Business School is looking for a School Executive Support Administrator who will provide high level, confidential and comprehensive secretarial support to members of the school's leadership team. Working as part of a collaborative group of administrators and assistants, this role co-ordinates administrative activity and ensures that all activity is completed in a timely manner & according to standard processes. To deliver the challenges of this role, a good School Executive Support Administrator demonstrate high levels of initiative, outstanding time-management and organisational skills and be able to identify creative solutions. It's a unique opportunity to be close to the strategic decision-making body of the school and gain insight into the school's ever-growing ambitions for the future. The successful candidate will be key in supporting the leadership team and the school through this exciting time. Key Responsibilities To act as part of a team providing a shared support function to the School Exec members. Provide administrative support in order to deliver the operational requirements of the School Executive. Coordinate availability of the School Executive members, recording whereabouts & availability in the centralised tracker including the management of multiple complex diaries Organise, efficiently and effectively, internal and external meetings on behalf of the Associate Deans & Directors, ensuring that they adhere to Governance Structure Coordinate & collate documentation required for internal meetings, utilising technology, such as Teams, to promote effective & paperless ways of working Document meeting minutes and coordinate the completion of actions A bit about Salford Business School… Outstanding teaching and learning, industry collaborations, knowledge transfer and research partnerships, international exchanges, student opportunities, outreach activities - these are just some of the ways we connect and work together. As a Small Business Charter accredited School, we are proud to work in partnership with a wide range of regional businesses, from SMEs to multinationals, supporting growth and productivity in Greater Manchester and the wider region. We are in the top 5 HESA ranking for SME engagement and the first university in the UK to gain a Social Enterprise Gold Mark. Our on-campus business enterprises offer real-world experiences for our students, including, Launch@Salford, our on-site business incubation, and SILKS, our on-campus law clinic. We deliver opportunities across Business, Law and Accounting, where our students gain real-world knowledge and develop future-focused skills in a supportive and inclusive environment. Along the way, they learn to be curious, adaptable and confident, ready to meet the digital, ethical and sustainability challenges of the 21st century. What’s in it for you? Competitive salary - and excellent pension scheme! Generous annual leave - plus the option to buy additional days. Flexible working - we support a culture of flexible and hybrid working, subject to business requirements. Our community – there’s a real sense of belonging here at Salford. We value diversity — in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives. Wellbeing – your wellbeing is our priority. We have a wide range of dedicated services and facilities to support your mental and physical health. Become unstoppable – apply today! 1