Overview of salaries statistics of the profession "Clinical Assistant in UK"

Speculative application  Skills: Acne, Actinic Keratosis, Acute Myelogenous Leukemia (AML), AIDS, Allergic Rhinitis, Allergy, Alzheimer's, Anaesthetics, Antibiotics, Anti-infectives, Anxiety, arrhythmia, Asthma, Autoimmune diseases, Autoimmune Disorder, Bacterial Vaginosis, Breast Cancer, Cardiology, Cardiovascular, chemotherapy, Chronic Lymphocytic Leukaemia, Chronic Myeloid Leukemia, Chronic Obstructive Pulmonary Disease, Clinical Pathology, CLL, Congestive Heart Failure, COPD, Cosmetics, Cystic Fibrosis, Dementia, Dentistry, Depression, Dermatology, Diabetes, Diagnostics, Dietetics, Endocrine, Endocrinology, Epilepsy, Family Medicine, Fibromyalgia, Gastroenterology, gastrointestinal, Genetic Diseases, GI, Glioblastoma Multiforme (GBM), Gynaecologic, Gynaecology, Gynecology, Haematology, Haemophilia, Heart Disease, Hematology, Hemopure Anemia, Hepatitis, Hepatology, HIV, Hodgkin's disease, Hypertension, IBD, Immunogenicity, Immunopharmacology, Infections, Infectious Diseases, Influenza, Internal Medicine, Joint Replacement, Lymphoma, Mantle Cell Lymphoma, Melanoma, Menopause, Metabolic, Migraine, Multiple Sclerosis, Musculoskeletal, Myelodysplastic Syndrome, Neonatology, Nephrology, Neurodegenerative disorders, Neurology, Neuroscience, NEUROSURGERY, non small cell lung cancer, Non-Hodgkin Lymphoma, nutraceuticals, Nutrition, OA, Obstetrics, Oncology, Ophthalmology, Oral Health, Orphan Diseases, Orphan drug, Orthobiologic Bone graft, Orthopedic Surgery, Orthopedics, Osteoarthritis, Otitis Externa, Otolaryngology, Ovarian Cancer, Paediatric, Pain, Painful Diabetic Neuropathy, Parkinson’s Disease, Physiology, Podiatry, Post-Menopausal Osteoporosis, Primary Immune Deficiency, Primary Sjogren’s Syndrome, Prostate cancer, Prostatic hyperplasia, Psychiatry, Psychology, Pulmonary, Pulmonology, RA, Rare Disease, Respiratory, retinopathy, Rheumatoid Arthritis, Rheumatology, Rhinitis, Rosacea, Schizophrenia, Seasonal Allergic Rhinitis, Severe Hemophilia, Skin Melanoma, Sleep Disorder, Sleep Medicine, Small Lymphocytic Lymphoma, Small Molecule, Smoking Cessation, Solid Tumors, surgery, Systemic Lupus Erythematosus, Systemic Sclerosis, Tissue Ablation, Transplant, Trauma, Traumatology, Type 2 Diabetes Mellitus, Urology, Vaccine, Vaccines, Vascular Diseases, Weight Loss, Women’s Health, Administrative Assistant, Agile Project Manager, Artwork Coordinator, Associate Director Clinical Operations, Associate Project Manager, Auditor, Biomedical Engineer, Biometrics Manager, Biosample Operations Manager, Biostatistician, Biostatistics Associate Director, Brand Team Lead, Business Administration Associate, Business Administration Manager, Business Analyst, Business Development Associate, Business Development Director, Business Development Manager, CEO, Change Manager, Chemical Project Manager, Chemist, Chemistry, Manufacturing & Control Lead (CMC), Chief Financial Officer, Chief Operating Officer, Chief Technical Officer, Clinical Data Associate, Clinical Data Manager, Clinical Data Specialist, Clinical Development Manager, Clinical Engineer, Clinical Lead, Clinical Operations Director, Clinical Operations Manager, Clinical Pharmacologist, Clinical Programmer, Clinical Project Manager, Clinical Research Associate, Clinical Research Director, Clinical Research Manager, Clinical Research Physician, Clinical Research Specialist, Clinical Study Coordinator, Clinical Study Manager, Clinical Supply Coordinator, Clinical Supply Manager, Clinical Trial Assistant, Clinical Trial Educator, Clinical Trial Manager, Clinical Trial Specialist, CMC Manager, Commercial Manager, Communication Manager, Compliance Associate, Compliance Manager, Computer System Validation Specialist, Contract Associate, Contracts Manager, Country Manager, Customer Service Associate, Data Analyst, Data Analytics Assistant, Data Engineer, Data Management Associate Director, Data Management, Manager, Database Programmer_Designer, Demand Planner, Demand Manager, Developer, Diagnostic Specialist, Director of Contracts & Licensing, Dispensary Assistant, Document Specialist, Drug Safety Associate, Drug Safety Director, Drug Safety Manager, Early Access Project Manager, EHS associate, Electronic Data Capture Manager, Electrophysiologist, Employer Engagement Manager, Engineer (out of industry), Epidemiologist, Exploratory Project Manager, Feasibility Manager, Freelance, FSP Clinical Manager, Global Clinical Data Manager, Graduate, Head of Clinical Data Management, Head of Clinical Operations, Head of Risk Management, Health Economist, Health Information Associate, Healthcare Compliance Manager, HR Associate, HR Manager, Imaging Operations Lead, Inhouse Clinical Research Associate, Intern, Investigator, IT Project Manager, Junior Clinical Data Manager, Junior Clinical Research Associate, Junior Pharmacovigilance officer, Junior SAS Programmer, KOL, Laboratory Assistant, Laboratory Manager, Legal Advisor, Licensing Coordinator, Logistics Associate, Logistics Manager, Logistics Supervisor, Manufacturing Manager, Manuscript Editor, Market Access Manager, Market Access Specialist, Market Insights Specialist, Market Research Associate, Marketing Associate, Material Coordinator, Medical Advisor, Medical Assistant, Medical Devices Project Manager, Medical Director, Medical Information Assistant, Medical Information Associate, Medical Information Manager, Medical Manager, Medical Monitor, medical publisher, Medical Representative, Medical Research Associate, Medical Reviewer, Medical Science Liaison, Medical Technologist, Medical Writer, Medico-economic affairs, Meeting Coordinator, MHRA Pharmacovigilance Inspector, Microbiologist, Occupational Therapist, Office Manager, Ophthalmologist, Packaging Associate, Packaging Coordinator, Patient Recruitment Coordinator, Payroll Specialist, Pharmaceutical Physician, Pharmacist, Pharmacokineticist, Pharmacology Director, Pharmacovigilance Manager, Pharmacovigilance Officer, Physiotherapist, Planning analyst, Policy Officer, Post Doctoral Researcher, Preclinical Project Manager, Principal Biostatistician, Principal Scientist, Privacy Officer, Product manager, Production Manager, Production Specialist, Program Development Manager, Programmer Analyst, Programming Associate Director, Project Assistant, Project Manager (other industry), Proposal Developer, Psychiatrist, Psychologist, Publications Manager, QPPV, Qualified Person, Quality Assurance Assistant, Quality Assurance Complaint Specialist, Quality Assurance Director, Quality Assurance Manager, Quality Assurance Specialist, Quality Control Associate, Quality Control Manager, Quality Control Specialist, Quality Engineer, Quality Manager, Quality Specialist, R&D Manager, R&D Project Manager, Record Specialist, Recruitment & Screening Co-ordinator, Registration Specialist, Regulatory Affairs Administrator, Regulatory Affairs Associate, Regulatory Affairs Director, Regulatory Affairs Manager, Regulatory Affairs VP, Regulatory Documentation Scientist, Regulatory Information Specialist, Regulatory labelling specialist, Regulatory Program Manager, Regulatory Site Activation Manager, Remote Site Monitor, Senior, Research Coordinator, Research Funding Manager, Research Team Manager, Resources Manager, Respiratory Physiotherapist, Sales Manager, Sales Rep, Sample Manager, SAS Programmer, Scientific Advisor, Scientific Affairs Associate, Scientist, Senior Associate Supply Chain (GMP), Senior Biostatistician, Senior Clinical Lead, Senior Clinical Research Associate, Senior Clinical Supply Chain Associate, Senior Clinical Team Manager, Senior Clinical Trial Manager, Senior Epidemiologist, Senior Medical Affairs Officer, Senior Nutrition Scientist, Senior Regulatory Affairs Manager, Senior Scientist, Site Engagement Manager, Site Visit Report Reviewer, SOFTWARE DEVELOPER, Software Engineer, Start Up Director, Start-up Manager, Start-Up Specialist, Strategy Lead, Study Authorisation Associate, Study Delivery Operational Specialist, Submissions Manager, Supply Chain Coordinator, Supply Chain Manager, Supply Chain Planner, Surgical Technician, Systems Administrator, Technical Project Leader, Technical Services Specialist, Training Associate, Training Manager, Translator, Validation Engineer, Vendor Manager, Veterinary Nurse, Warehouse Associate, Warehousing & Distribution Leader, BSc, CQA, GMC, MBA, MBChB, MD, MPhil, MRCPsych, MSc, No CRA Certificate, PGDip, Ph.D Statistics, Pharm D, PhD, PRINCE2, Registered Nurse, SAP, Six Sigma, SolTRAQs, Veterinary, 3PL, ADaM, Administration, Adverse Event management, Advocacy plans, Agile, AKTA, Analytical SEC, Animal Health, APICS, Applicant Tracking System Management, APS, ARISg, auditing, Batch release, Batch Review, BHV, Bioequivalence, Bioinformatics, Biologic, Biomarkers, biometrics, Biosamples, Biosimilars, Biostatistics, Biotech, Black Belt, Business Development, C++, Candidate Attraction, CAPA, CDISC, Cell Biology, Cell stem-based therapy, CER, Chemstations, Client communication, Clinical, Clinical Affairs, Clinical Data Management, Clinical Programming, Clinical Research Organisation, Clinical Trial Applications, clinical trials, close out visits, CMC, CMO, Commercialisation, Compassionate Use, Competent Authorities, Computer Systems Validation, Contract, CPIM, CRF Design, CRO, CSR, Data Analysis, data entry, Data Science, Data Warehouse, database design, Datalabs, DHPC, Distribution, Distribution Planning, DMC, Document Management, Downstream, Drug destruction, Drug Development, Drug Safety, DSUR, E2E, Early Access, Early Phase, EC Submissions, ECG, eCRF, EDC, electronic data capture, ELISA, Epidemiology, ePRO, ERP, eTMF, e-TMF, EU Legislation, Eudravigilance, European Federation of Pharmaceutical Industries, Export Management, FDA Audits, Feasibility, Finance, Forecast, FPLC, GCP, GDP, Gene Therapy, Global, Global Regulatory Affairs, GLP, GMP, Government Affairs, GS1 standards, Health Economics, Healthcare, Healthcare Compliance, Healthy Volunteers, Home-based, HPLC, IATA, ICF, ICH-GCP, Imaging, Immunology, IMP, IMPACT, IMPD, Import Management, IND, InForm, Informatics, International, Interviewing, Inventory Management, Investigator Payments, in-vitro, in-vivo, IRB Submissions, IRT, ISO 13485, ISO 13485:2003, ISO 14971, ISO 9001, ISO13485, IVRS, Java, Lab, Labelling, Laboratory, LEAN, Line Management, Logistics, MA-CC, Manufacturing, MAPP, Market Access, Market Insights, Market Intelligence, Market Research, Marketing, Marketing authorizations, Materiovigilance, MedDRA, Medical Affairs, Medical Communication, Medical Devices, Medical Information, Medical Writing, Medidata Rave, Monitoring, Monitoring Visit, MS Office, MS Project, My Trials, NMR, Office-based, Oracle, Outcomes Research, Outsourcing, Packaging, Paediatrics, Patient Outcomes, Permanent, PET scans, Pharma, Pharmaceutical, Pharmacodynamics, Pharmacoeconomics, Pharmacoepidemiology, Pharmacokinetic, Pharmacokinetics, Pharmacology, Pharmacovigilance, Pharmacy, Phase I, pipetting, PMP, Policy, Post Marketing, Postdoctoral research, Post-marketing, Preclinical, Pricing & Reimbursement, Pricing and Reimbursement, PROC, Process Excellence, Procurement, Product Management, Project Leadership, Project Management, PromoMats, Protein Characterisation, protocol development, Protocol writing, PSURs, Public Affairs, publishing, Purchasing, QP, Qualification Visit, Quality Assurance, Quality Control, Quality Management, Quality Management System, Radiology, Randomisation, Randomization, Rave, Reactovigilance, Real World Evidence, Recruitment, Regional Monitoring, Regulatory, Regulatory Operations, Regulatory submissions, Regulatory Systems Management, remote monitoring, RFI, Risk Management, risk-based monitoring, RMA, RMP, SAE, SAE reporting, Sales Inventory, Sample size estimation, Samples, SAS, Scrum, SDS-PAGE, SDTM, Serialisation, Shipments, shipping, Simoa, Site contracts, Site Engagement, site payments, SOX, SPC- CCDS, Spectroscopy, S-Plus, SPSS, SQL, Start-up activities, statistical analysis, Statistics, Study Management, Study Medication Labelling, Sunshine Act, Supplier Qualification, Supply Chain Distribution, Supply Chain Management, Supply Chain Planning, Supply Planning, SUSAR, SUSARs, TMF, Toxicogenomics, Toxicology, Trackwise, Training, Transport Management, Unicorn Purification System, UPLC, Upstream, UV-Vis Spectroscopy, validation, Veeva, Vendor Management, Venipuncture, VISIO, Western Blot, ZINC, Bratislava, Slovakia, Afrikaans, Argentinian, Armenian, Belgian, Bosnian, Bulgarian, Cambodia, Cantonese, Catalonian, Chinese, Croatian, Czech, Danish, Dutch, English, Flemish, French, Greek, Gujarati, Hebrew, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Luxembourgish, Macedonian, Malayalam, Mandarin, Montenegrin, Norwegian, Persian, Punjabi, Romanian, Russian, Serbian, Slovak, Slovene, Slovenian, Spanish, Swedish, Thai, Turkish, UkrainianLocation: GloballyShare: 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Location: Baden-Württemberg Germany - Site-basedSchedule: Freelance - 0.5 FTE   Are you interested in working directly for a single sponsor while having the security and additional career opportunities that working for an international CRO can bring? Our team says it's the best of both worlds…   The sponsor-dedicated division of ClinChoice, is searching for a Clinical Study Nurse to join one of our clients.   ClinChoice is an international CRO with a strong focus on quality, professional development, and supportive culture. As a client-facing role, we are looking for confident candidates with the ability to work independently whilst establishing a high-trust environment with their client counterparts.     Main Job Tasks and Responsibilities: Assists project teams with study-specific documentation as appropriate.Completion of Case Report Forms (CRFs/eCRFs) and Data Clarification Forms (DCFs).Tracking and Quality Control, maintaining drug accountability records, completion of site status reports.Ensures that review source documents e.g. laboratory reports are reviewed and signed by The Investigator.Understand ICH GCP, relevant regulations, and site SOPs.The maintenance of the study files and the databases for the project.Co-coordinates ordering/dispatch and tracking of trial materials.Assists project teams with trial progress tracking and updating distribution tasks by updating the Clinical Trial Management systems.Supports for tracking and safety reporting of study progress.Provides activity reports expenses and timesheets to the Company.Reporting of adverse events (AEs) serious adverse events (SAEs) to all relevant personnel parties.Entering data into the eCRF.Working with the Clinical Research Associate (CRA) to resolve queries.Adhering to the site and study-specific protocol training whilst undertaking visit duties.Maintaining standards of professional competence and current clinical practices under ICG_GCP, EU Clinical Trials Directive EU2001/20EC and German Regulatory Requirements.Completing study visits at the site in line with the study protocol requirements.Provision of excellent standards of service provision following study protocol training and country-specific requirement.Adhering to the Sponsor/Site training and study-specific protocol training, whilst undertaking visit duties.Ensures that all relevant information regarding subjects is recorded, reported and where necessary, acted upon the communicate any changes to the Investigator study team as appropriate.Working at site and Patient Services team and Country Lead to ensure that all aspects of service for assigned groups of subjects are met, through the adherence to study schedules, protocols, and local clinical practice regulations and requirements.Flexible approach to working hours to accommodate the dynamic nature of research visits. Education and Experience:Registered Nurse or Medical Assistant with at least 2 years of post-registration experiencePrevious experience as a Research Nurse or Medical Assistant including a recent (within the last 1 year) ICH-GCP update.Experience in neurology is desirable. Skills Requirement:Measurement of vital signs (i.e., blood pressure, pulse rate, BMI, etc.).Performing ECG.Drawing of blood.Performing the infusion including putting on the infusion tubes and clinical monitoring during/after infusion (following training).Ship blood/laboratory samples to the central lab (training and instructions will be provided).Check questionnaires.Report AEs/SAEs.Liaise with the study team.Enter visit data into eCRF.Database screening.Discuss study information with subjects to aid informed consent.Coordinates all participant visits including inviting study participants, coordinating the visits with the pharmacy, the neuroimaging unit, the local lab, and the home health.Coordinates accounting for travel expenses of study participantsAssists the Principal Investigator (PI) in determining subject eligibility.SAE reporting through safety gateway.Make eCRF entries/corrections/resolve DCFs…Selection and randomisation procedures using IRS.Communicate with IEC.Maintain documentation in the Investigator Site File.Infusion experience essential.Good phlebotomy skills.ECG recording.Managing infusion reactions.Demonstrated organisational skills.Proven flexibility and the ability to work under pressure.Good communication skills.Proficiency in German mandatory, English desirable.Proactive contribution towards the team by being a flexible team player.Ability to work effectively both in a team & independently in a fast-paced environment.Excellent understanding of the clinical processes.Good knowledge of clinical trials, including EU Clinical Trials Directives, Good Clinical Practice for Clinical Trials, and German regulations is desirable, training can be provided.Excellent computer skills required, MS Office proficiency at a minimum. The Application Process  Once you have submitted your CV, you will receive an acknowledgment that we received it. If you have the requirements we need, you will be invited for a phone interview as the first step.  Unfortunately, due to the number of applications we receive, we cannot reply to everyone individually if you are not successful.  If you would like to discuss the role before applying through the website @  https://www.talentsourcelifesciences.com/jobs   please contact mailto:[email protected] for more information.     Who will you be working for?     About ClinChoice       CROMSOURCE is now a ClinChoice Company. ClinChoice is a leading full-service CRO dedicated to offering high-quality one-stop service to the pharmaceutical, biotechnology, medical device and consumer products clients. Some of these services include Clinical Operations, Project Management, Biostatistics, Data Management, Regulatory Affairs, Medical Affairs, and Pharmacovigilance. ClinCHoice has established major delivery centres across US, Canada, China, Europe, India, Japan and the Philippines. It has over 4,000 employees globally, with a strong and talented team, and a growing clinical operations presence across Asia, North America, and Europe.        Our Company Ethos  Our employees are the most valuable company asset. We value our resources and ensure they work in a friendly, family environment so they are able to develop their skills and talents. Human Resources is the fulcrum around which all CROMSOURCE activities are built, and close management and training is the core instrument to develop and maintain highly qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives all personnel the clear tools needed to manage both internal and client processes with the same methodology.   The success of these core values is evidenced by our below-industry average turnover rates.     Keywords:  Study Nurse, Research Nurse, Trial Nurse, MS Office, German, Pharmaceutical, Pharma, CRO, Contract Research Organisation, Outsourced, Sponsor-dedicatedSkills: Nurse, Registered Nurse, Clinical Research Organisation, clinical trials, CRO, MS Office, Pharma, PharmaceuticalLocation: GermanyShare: LinkedIn Facebook Twitter Email

As Practice Manager, you are responsible for providing leadership to colleagues to ensure that patients are put at the heart of everything that we do. Your role is to drive practice growth, increase revenue opportunities and operate the day-to-day financial management and logistics of the practice. DUTIES AND RESPONSIBILITES 1. Patient Journey Ensure the clinic is always presented to the highest possible standard including maintaining high standards of hygiene Ensure that priority is always given to ensure that the patient journey is of the highest standard Ensure feedback systems are in place to enable planned delivery to be monitored and amended, as necessary Identify service delivery issues, requirements or areas of underperformance, and take the necessary action to resolve them To act as the Practice complaints officer Implement an effective complaints management system that is proactive and minimises the number of written complaints Supervise the updating of Practice leaflets and notices and ensure that appropriate information is available to patients Support the staff in any difficult contact with patients Ensure appropriate follow up appointments are made and review the monthly ‘Recall Report’ by DR to improve service delivery and patient can review treatment plan and outcomes Financial Management Responsible for managing income and expenditure to meet company targets Ensure effective cost controls including (but not limited to) consumables and any other variants such as staff costs to ensure profit margins are maintained Monitor income by business segments and identify/deliver opportunities for growth Ensure controls over daily takings and banking Oversee prompt and effective invoicing and credit control for PMI and self-funding patients. Development of business plans for CAPEX requirements Collate timesheets, submit figures to payroll and central finance Promote the clinic in the local area, including GP engagement, local CPD events, identifying opportunities for expanding services, marketing new services to existing patients and ensuring internal referrals Ensure that all fees are accurately charged, and that payment are collected from self payors Support improvement on conversion and revenue per patient Support all marketing activity and ensure that all team members are fully aware of and engage with any promotional activity Responsible for making contacts with identified potential Dermatology and Aesthetic Practitioners to negotiate best deals Personnel Management Provide strong, visible and accessible leadership and management for all staff within the Clinic Recruitment, selection and induction of employees Ensure sickness and holiday entitlements are including in payroll, and are noted within the HR system of individual staff members Manage the activities of all clerical, secretarial and administration / support staff, ensuring that an effective service is provided Deliver change when change is needed, engaging with the teams to create buy-in to execute new ways of working smoothly Actively promote the clinic’s culture with staff and with external bodies Maintain records of staff training and immunisations including those required by CQC. Communicate agreed Practice Policy to staff and introduce systems to support such policies Responsible for an effective appraisal/personal development system and any resulting training or disciplinary procedures To determine and maintain an efficient and cost-effective level of staffing and hours of work required for the running of the Practice, including arranging duty and holiday rotations and liaise with staff to provide satisfactory cover for same To administer all systems for fair employment and equal opportunities To liaise with professional HR advisers as/when required for non-routine personnel queries Driving the bookings team to maximise bookings and utilisation General Management Ensure compliance with all statutory and legal regulations Compile, chair and minute all meetings (management/clinical etc) Arrange all administration regarding CQC Remind Partner(s) of agreed Practice policy Support operational changes in clinic action plans of recovery to profit and CQC Compliance Effect and maintain Practice insurance policies, liaising as required with insurers and professional advisers Ensure security of all personnel and property Day-to-day operational management of service offered Responsible for medical and administrative supplies Manage buildings, extensions, repairs, decorations, fixtures and fittings, gardening and maintenance of exterior Oversee the maintenance of the clinic properties in accordance with a Planned Preventative Maintenance schedule Deal with correspondence/emails Liaison with the Board, CQC and Business Services Organisation Arrange all aspects of training, development, applications and integration Ensure the Practice is up to date with all new developments General office administration and reception cover if necessary. SKILLS AND QUALITIES An inspiring Leader who is self-motivated and able to motivate others Excellent organisational skills and the ability to multitask and prioritise responsibilities effectively Strong interpersonal and communication skills, with the ability to build rapport with patients and colleagues A commitment to providing exceptional patient care and ensuring a positive experience for every individual A professional, confident and calm approach Works at their own initiative, independently and as part of a team Flexibility to adapt to a fast-paced and evolving environment EXPERIENCE Previous management experience in commercial healthcare (ideally 2-3 years) Experience of managing teams Knowledge of up-to-date CQC including the Quality and Outcomes Framework (QOF) Health and Safety / risk management experience General Practice expertise of liaising with external bodies Working with Microsoft Office packages

An exciting opportunity has arisen for an Administrative Assistant with secretarial and reception duties in the Breast Radiology Department. We are looking for an enthusiastic and proactive person to join our administration team of eight and department of over 80 and provide first class administration support. This will include working alongside our senior administrator providing secretarial duties to consultants, surgeons, nurses, specialist registrars and senior managers. You will also work alongside our clinic co-ordinators, working on reception, making appointments and being the first point of contact for sometimes extremely anxious patients and their families. You will possess excellent communication skills, be able to prioritise and organise a varied workload and be IT literate with working knowledge of MS Word, Excel and Outlook. We welcome applications from candidates that will able to build effective working relationships with colleagues of all levels and work using their own initiative. In return, the post holder will be supported in their role through training, supervision and opportunities to develop. We highly recommend an informal visit to meet the team and see the department. Due to the nature of the post, applicants must be female (this provision applies under the Sex Discrimination Act 1975 section 7(2) (b) in relation to GOQ) To provide a professional secretarial service to radiologists, clinicians, nurses and surgeons within the Breast Radiology Department as part of the South East London Breast Screening Programme and National Training Centre and King’s Symptomatic Breast Services. To perform reception duties in the Breast Radiology Department, which involves checking client details, identifying previous screening films and preparation of paperwork for mammography screening, assessment and symptomatic clinics, observing client’s/patient privacy in accordance with Trust regulations and to facilitate the smooth running of the clinics. King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley. King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible. The trust-wide strategy Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King’s to another level. MAIN DUTIES AND RESPONSIBILITIES: 1. Communicate with and provide information to Clinic Co-ordinators regarding patients who will attend for further investigation appointments. 2. To type Radiologist’s assessment clinic letters in a timely manner. 3. Return all letters to radiologists to sign. Place all patient packets in the assessment packets tray in the Administration Service Delivery Managers and Patient Pathway Co-ordinators office to be sent to Breast Screening Admin at 104 Denmark Hill or to go on the MDM. 4. Give the Clinic Co-ordinators packets for patients who are returning at a later date for a procedure. 5. Type GP assessment DNA letters, notepad and put the packets in the assessment packets tray in the Administration Service Delivery Managers and Patient Pathway Co-ordinators office to be sent to Breast Screening Admin at 104 Denmark Hill. 6. Type and circulate Breast Surgeon and Breast Care Nurse’s results letters following the results clinic at King’s. 7. Attend meetings, and take minutes as required. 8. To deal with telephone enquiries and take messages as required. 9. Report faults on own and shared equipment as and when required. 10. Type ad hoc letters and documents as and when required and to undertake any other administrative or secretarial duties appropriate to the grade that may be required from time to time. 11. Ensure that all secretarial tasks are completed in a timely manner in the event of Administrator leave. 12. Take and collect the post to the post room before 3.00p.m. 13. To maintain a telephone service to clients, which would incorporate processing client’s requests for results (which may have been delayed due to further clinical discussions). In addition to answering telephone queries in regard to symptomatic breast problems some of which will be of a complicated and emotive nature, and the breast screening well women programme. To deal with enquiries from relatives, the public, and external agencies and to be able to communicate with people that have communication difficulties regarding complicated procedures. 14. When covering the reception desk keep diary updated with the Administration Service Delivery Manager to ensure annual, study leave and lectures are entered for each consultant. 15. To perform assessment/symptomatic reception duties within Breast Radiology Department as and when required. 16. Ability to learn how to use the EPIC system, NBSS database, Family History database are essential requirements for this post. 17. The post holder will be required to aid the smooth running of the Breast Radiology reception desk which will include the running of multiple simultaneous clinics, the attending of specimen imaging from theatres whilst patient is still under anaesthetic, answering telephone enquiries, assisting nursing, radiographic and radiology colleagues. To be able to identify and prioritise as appropriate. Flexibility is also required with late running clinics. 18. The post holder will be required to ensure the timely allocation of assessment appointments within the National Breast Screening national targets. 19. When covering for the Administrator the post holder is required to ensure with the Administration Service Delivery Manager that the reception is covered at all times and that clinics are planned in accordance with the availability of Consultants, Nurses and Radiographers. The line manager must be informed of adhoc clinics run by Breast Care. 20. To be able to provide an empathetic and sympathetic approach to distressed or anxious clients who have concerns in regard to screening or results. 21. Understanding and identifying the difference between screening, family history, symptomatic and external referral patients in order to manage enquiries appropriately. 22. The post holder is expected to be able to operate with minimal supervision and to contact or refer anything that they are unable to deal with to the Administration Service Delivery Manager. 1. To be able to work in a rapidly changing environment The post holder has a general duty of care for their own health, safety and well being and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post. To observe the rules, policies, procedures and standards of King’s College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations. To observe and maintain strict confidentiality of personal information relating to patients and staff. To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues. This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder. All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication. You are therefore required to check this regularly and to deal with such communication promptly.

This role is to support the Service Manager in the delivery of a range of ENT services. This will involve delivering against targets in a range of service areas. This will involve ensuring the provision of a high quality medical secretarial service to patients and a group of clinicians and clinical teams within the department. This post would also assume the management of the inpatient and daycase lists in theatre. These day-to-day services will be managed in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The post holder will be responsible for the management of a team or teams(s) of staff including service delivery personnel, medical secretaries and other groups of staff. The post holder may also offer a high level of support administration and organisation to a group of consultants or registrars where needed and within resource limitations. This role is accountable to the Service Manager. This post is one of two Assistant Service Manager roles in the department. It is expected that collectively all post holders will coordinate best practice and ensure consistency of operation within generic work areas, such as medical secretary procedures. The key focus for the ENT Assistant Service Management will be to: Line management and training of junior administrative staff Manage ENT theatre lists ensuring full utilisation Oversee the PTL and manage performance Team meetings, 1:1s, PDRs Manage clinical and non-clinical team members leave and closely monitor clinic and procedural capacity Co-ordination and oversight of complex clinic scheduling management Day-to-day running of busy outpatient departments Deputising for the Service Manager where appropriate Responding to PALS queries and patient concerns Data quality monitoring, analysis and performance reporting Participation in service improvement and development RTT pathway validation Supporting a wide network of clinicians and other healthcare professionals Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark. We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities. We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs. Please see the attached job description/person specification for more information about the roles and responsibilities for this role.

This role is to support the Service Manager in the delivery of a range of section services. This will involve delivering against cancer targets in a range of service areas. This will involve ensuring the provision of a high quality medical secretarial service to patients and a group of consultants and clinical teams within the department. The day-to-day services will be managed in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The post holder will be responsible for the management of a team or teams(s) of staff including service delivery personnel, medical secretaries and other groups of staff. The post holder may also offer a high level of support administration and organisation to a group of consultants or registrars where needed and within resource limitations. The Assistant Service Manager will work with the Service Managers, Assistant Service Managers, Cancer Pathway Trackers, Lead Clinicians and CNSs to ensure that clinical information recorded to the highest quality and validity. To organise and monitor training for the team as required to ensure the relevant data metrics reported are complete. To do this they will become familiar with all cancer data collection systems across the Trust and will lead the development of robust information systems to support Cancer data tracking. The duties and responsibilities listed below are representative of the Assistant Service Manager role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative or managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the service. Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark. We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities. We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs. Support the Service Manager in managing various sections of service, e.g., out-patients or bookings. This will require working autonomously to understand and drive operating targets, budget controls, and relevant HR management. Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service that may be performance related. Problem-solve all day-to-day management issues organising and reallocating work where situations change due to variations to the work load and staffing availability. Exercise delegated authority on behalf of the consultants and clinical leads to resolve day-to-day management issues within the service. Manage the analysis of data so consultants and registrars have access to timely and accurate information on all key performance indicators. Plan and organise the medical secretary service within the department, setting the goals of the secretarial service in order to fit in with the demands of the consultants’ timetables. Policy Development and System Management Develop and write policies and procedures within own work area. Manage the implementation and overall management of office systems, control processes and risk management arrangements to ensure effective delivery of service. Responsible for the design and implementation of audits in collaboration with Heads of Service. To investigate complaints, as delegated by the Service Delivery Manager, in line with Trust Policy. This may involve handling sensitive interpersonal situation. To contribute to the modernisation of patient services delivered by the medical secretaries service Sit on departmental working groups to contribute to future strategies and development Financial Management Authorised signatory. Manage and monitor performance of the administrative support to ensure that the service meets its financial and operating targets. Manage a delegated no-pay budget within the service ensuring that expenditure is within agreed limits and that the Clinical Lead/consultants remains informed of related issues. This would include signatory responsibility for requisition and authorising signature for ordering, up to the amount of £500. Staff Management Day-to-day managerial responsibility for all administration and secretarial staff within the medical secretarial service or others as agreed. Set objectives and review performance of service staff, identifying individual training and development needs and promote continued personal and professional development. Manage annual leave, sickness, disciplinary and performance issues in line with Trust policies and the effective delivery of service. Ensure all staff comply with relevant Trust policies and standing financial instructions. Recruit and induct A&C staff in line with Trust policies and procedures. Anticipate staff shortages and problem areas and take action to minimise the impact of these on service delivery. Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the service. Ensure that all staff adhere to the appropriate legislation when dealing with patient material and that suitable filing & booking systems are effectively managed. Support the monitoring of compliance with internal and external governance and best practice requirements with the medical secretarial services. PA/ Secretarial Responsibilities Monitor clinical secretarial correspondence to set and maintain appropriate quality standards. Arrange, plan and take comprehensive and accurate minutes at meetings. Support consultants by preparing PowerPoint presentations and preparation of research articles. Produce high quality medical secretary support of consultants and clinical teams when required. When appropriate, type clinical letters which may include those of a distressing or emotional nature as well or other relevant correspondence and documents required. Communication Effectively communicate with a multi-disciplinary group of people, demonstrating interpersonal skills when dealing with all levels of staff across the Trust, using persuasion, tact and reassurance where necessary. Liaise with other departments and members of the Trust to ensure the smooth running of the office and to assisting the functioning of the team. Influence, motivate and involve individuals and teams within the service to achieve necessary performance targets. Deal with telephone calls related to the service, ensuring that customers are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently. Handle confidential patient information and material in a sensitive and discrete fashion, in compliance with Trust policy and procedure.

Great salary Work from home 50% of your week Enhanced annual leave and your birthday off Private medical An award-winning clinical negligence and personal injury boutique in Greater Manchester is looking for a Legal Personal Assistant (PA) to join its team. In addition to a highly competitive salary, you’ll be able to work from home for 50% of your week (on a 3/2 fortnightly rota). The firm is well-established, financially stable and last year announced its best-ever financial results to date with turnover up by 14%. The firm also enjoys fantastic Legal 500 rankings and high-quality work. Additional benefits include an enhanced annual leave package, plus the ability to buy more days’ holiday, your birthday off, private medical insurance, death in service, structured training and development, enhanced maternity pay, and an active social calendar. In the role, you will assist two solicitors, preparing correspondence, managing the diary and providing administrative support as required. The right candidate will have legal secretarial experience within Clinical Negligence or a related field. How to apply for this Legal PA role If this sounds like the job for you, you can apply via this website by clicking ‘Apply’. Alternatively, to learn more about this opportunity or to register your interest, contact Jenny Vickerstaff at Realm Recruit. Jenny is a Senior Consultant at Realm and specialises in the recruitment of Legal Support Professionals. Working with departments across the North West, she recruits for support positions of all kinds, from legal secretaries to business support specialists. If you’re a legal support professional looking to make a move, Jenny can help you find the right role. Know someone else who might be suitable? If so, get in touch – if we find your referral a job, we’ll reward you with up to £500 in vouchers of your choice. Find out more here. Please note: any references to salary and/or experience in our adverts are intended as a guide only. Realm is committed to supporting disabled applicants throughout the recruitment process. Applicants are invited to contact Realm to identify any additional support they might require to enable them to make an application. Key details Salary £25,000 - £30,000 Location Greater Manchester Role type Hybrid working Contract type Permanent Practice area Secretarial & Admin Job ref V-35842

Responsible to: Head of Clinical Admin Type of Contract: Permanent Hours Negotiable: 37.5 hours - 22.5 hours per week Salary WTE: £20.475 Pro Rata: £10.50 per hour Closing Date: 31st October 2023 Interview Date: TBC Job Advert This post involves regular, direct unsupervised access to vulnerable adults and therefore is exempt from the Rehabilitation of Offenders Act 1974 East Lancashire Hospice East Lancashire Hospice is a registered charity, founded in 1984. We support and care for patients with a life limiting illness, their families and others close to them. We provide this in a number of ways; at the hospice and in people’s own homes across our community of Blackburn, Darwen, Hyndburn and the Ribble Valley. With approximately 120 employees and over 250 volunteers, our people are our biggest asset whom we value tremendously. Our services to the local community would not be possible without our motivated and caring workforce who always strive to deliver excellence in all that they do. The hospice is a unique and special place, kindness and compassion are qualities that run throughout the hospice and our people truly believe in what we do. Clinical Administration Assistant The department plays an integral role, providing high quality support to all the clinical teams within the Hospice, including Support and Wellbeing, Community Team and the Inpatient Unit. The department is in the process of upgrading EMIS processes and reporting systems to ensure that documentation is recorded consistently by all departments. The Successful Candidate The candidate should have excellent communication skills, have extensive EMIS knowledge ensuring the ability to administer timely and accurate clinical information onto the clinical system. An English qualification is essential in order to produce high quality documents that are formatted appropriately with correct spelling and grammar in line with corporate standards and requirements. What we offer The salary for the post is WTE £20,475 or £10.50 per hour pro rata. We have an excellent, collaborative working environment with a generous holiday allowance of 27 days + Bank Holidays with the option to buy additional days. You will have access to learning and development opportunities, ongoing training, and funded access to a private health scheme. There is also onsite parking and an onsite Cafà with reduced staff prices. Aside from the terms and conditions detailed above, you will joining a very special and unique organisation, where people are at the heart of everything we do. Equality and Diversity “We support an inclusive and holistic working environment and aim to empower our people to bring their authentic self to work. We are committed to this and so encourage applications from all individuals with the required skills for the role inclusive of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, colour, caste, nationality, ethnic or national origin, religion or belief, socio-economic background, trade union membership status, marriage, and civil partnerships. ELH is committed to equality of opportunity for all staff and volunteers." Interested? If you wish to apply for this post, please complete the online application form. Please make sure you read through the job description and outline your relevant skills and experience applicable to the job in the supporting information box, whilst detailing your career history in the relevant fields. You may also send your CV directly to [email protected] stating which job you are interested in, along with the supporting information outlining your relevant skills and experience applicable to the job. Please note that references will not be contacted at this stage, and only shortlisted candidates will be contacted All enquiries and further information regarding the above can be obtained from the recruiting manager. Name: Jan Basford Email:[email protected] Telephone: 01254 965863 Alternatively, these documents can be obtained from the Recruitment Department on: 01254 965833

To directly negotiate appointment slots with clinicians in order that these can take place within stated target times and standards according to the NHS Plan. Typing of all clinical correspondence, including audio typing using transcribing system. Coordinating and directing service user contacts via telephone call, email, or letter. Direct making of appointments according to booking and waiting time policies. To deliver the SCP (Shared Care Pathway) process in line with local policies & procedures. Providing a general appointment booking service for service users as required. Typing of all business correspondence. Ordering and management of team stationery, assuring stock levels remain appropriate. Identification of any other issues that may pose a risk to service users, carer, or delivery of service. Preparing, attending, and typing of minutes for all team meetings and ad hoc meetings on request. Providing a comprehensive administrative service, including the management of meetings, appointment management and a range of other administrative duties can we add this in all adverts in the last box in TRAC instead of whatever the manager puts in: See attached detailed job description and person specification: Staff benefits Pay Enhancements 36% additional for Evenings (8pm onwards) and Saturdays and 72% additional for Sundays and Bank holidays. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme Blue Light Card Discounts

Would you like to join a large organisation, feel valued and learn new skills? If you have excellent organisation and communication skills, there is an exciting opportunity to join our fast-paced Clinical Administration team at Manchester University NHS Foundation Trust. An opportunity has arisen in our team based at The Royal Oldham Hospital site for a 12 month fixed term personal assistant role within the Elective Access Service. This role is 30 hours per week . We also offer a flexitime working arrangement to not only support the needs of the service but also a positive work life balance. We are looking for a dynamic individual who can provide a first-class secretarial and administrative service. We offer a rewarding role that includes challenge, feeling part of a team, purpose, and value. You will be supported by a strong management structure and be included in the benefits of working for the NHS in a Clinical Administration role. Due to the high response this post may attract, candidates are advised to submit applications early to avoid disappointment as we reserve the right to close the vacancy at the first 50 applicants The successful candidate will work closely with consultants and nurses to transcribe accurate patient and GP letters through voice recognition dictations. You will manage clinicians’ diaries and timetables to ensure clinic and theatre lists are adjusted/cancelled within agreed timescales, liaising with the Booking & Scheduling team via the appropriate route. You will possess the skills to work in a calm, logical and methodical way but will be able to multi-task, whilst dealing with frequent interruptions, to ensure the department deadlines and Trust values are achieved. You will be a key member of the team who supports our patients through multiple parts of their medical pathway and ensure they receive quality and safe care. We are looking for individuals who can provide our patients with a first-class service on the telephone as well as someone who has strong IT skills and audiotyping/transcription/proof reading know-how. We are a busy and thriving clinical administration team that operates under Manchester Foundation Trust. We currently have 75 staff consisting of Medical Personal Assistants and Medical Secretaries. Our management structure consists of Team Managers, a Support Manager, a Deputy Service Manager and a Service Lead. We are a diverse team, with exciting changes on the horizon, we work hard and are committed to team work to help through the challenges we can face. MFT is England’s largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022. We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable. At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together. To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form. COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the ‘NHS England’ website where you can also find out more about how to access the vaccination. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team [email protected]. We’re looking forward to hearing from you!

Are you organised, methodical, with excellent communication and team workings skills? We require a helpful and reliable team assistant to provide a top class admin service for a busy and dynamic health visiting team. This role is Band 3 Team Assistant, supporting the Health Visitor Teams at Rusholme Health Centre and Burnage Health Centre. The successful candidate will need a good eye for detail and know the importance of working in a confidential environment. The ideal candidate will be someone who enjoys helping others and is flexible to support the changing requirements service. Indeed, you will require excellent interpersonal skills and will be used to communicating effectively at all levels and with different audiences. We are Manchester Local Care Organisation - an exciting, new public sector organisation that is bringing together NHS community health services and social care services in the city. We’re driven by the aim of improving the health of local people in Manchester by working across organisational boundaries We are looking for a candidate with a positive attitude, flexibility and ability to work with staff and service users under own initiative, but can also work as a team. You will be responsible for collating and inputting data on the Child Health System, liaising with health professionals, children's services and other agencies ensuring all filing of manual and electronic records are kept up to date and accurate. You will be organised and methodical with excellent communication skills and telephone manner, the ability to communicate at all levels while maintaining client/patient confidentiality . An investigative mind and self motivation would be helpful to work in this busy environment. MFT is England’s largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022. We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable. At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together. To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form. COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the ‘NHS England’ website where you can also find out more about how to access the vaccination. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team [email protected]. We’re looking forward to hearing from you!

We are looking for an enthusiastic person to join our friendly team to provide an efficient administrative and support service to a fantastic multi-disciplinary team. You must have good attention to detail together with the ability to prioritise your own work to meet deadlines. You will have good interpersonal skills liaising with medical, nursing staff and AHPs in the Central Macmillan Team. You will be willing to adapt to change and learn new skills, having a good knowledge of general admin and clerical procedures together with organisational and communications skills. You will support the Consultants in the team with medical letters and general administrative duties. The post will be based at Longsight Health Centre and is for 15 hours per week (0.4 wte) over 3 days - Monday, Wednesday, Friday To use a variety of software packages such as Microsoft Word, Outlook, Powerpoint, Excel, Access etc to produce correspondence and maintain presentations, records, spreadsheets and databases. To devise and maintain office systems. To maintain and update websites and internal databases. To collate data for performance reporting as required. To attend meetings, taking minutes and keeping notes. To liaise with staff in other services and with external contacts. To sort and distribute incoming post and organise and send outgoing post To organise, store and archive paperwork, documents and computer- based information. Manage own workload and act independently within occupational guidelines, using own initiative, seeking advice where necessary from the line manager ensuring confidentiality is maintained at all times. To book rooms and support both in-house and external training events. Undertake routine office duties including photocopying and scanning. Sorting and distributing of incoming mail both electronic and paper form, ensuring supporting documentation i.e., notes, x-rays and results are available for the medical staff to review. Routine processing of letters, reports and materials ensuring Trust and departmental deadlines are met. The post holder would be expected to commit to on-the-job learning, where necessary i.e., expansion of medical terminology knowledge, relevant policies and procedures. Arranging meetings and diary management for medical staff MFT is England’s largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022. We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable. At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together. To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form. COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the ‘NHS England’ website where you can also find out more about how to access the vaccination. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team [email protected]. We’re looking forward to hearing from you!

We wish to appoint an enthusiastic and experienced PA/Medical Secretary to join our Neonatal Secretarial Team based at Saint Mary’s Hospital. Excellent organisational skills are essential together with the ability to communicate well at all levels. You will provide a comprehensive PA and secretarial service to the Consultant Neonatologists and Connect North West within Newborn Services across the Managed Clinical Service. We are looking for someone to enhance our positive approach to our working environment. You must work well within a team and be able to manage and organise secretarial workloads, prioritising and delegating work as necessary. You will also supervise and motivate junior clerical staff including undertaking appraisals. In return we offer a rewarding role that offers challenge but also support from your team manager with training opportunities identified and offered in order to support your ongoing development. We look forward to hearing from you. Liaise with all Consultant Neonatologists and Medical/Nursing Teams within Newborn Services Managed Clinic Service and to provide a full, high quality secretarial service, including all administrative duties and dealing with mail, which includes placing it in order of priority and acting on matters which can be dealt with without further reference. Organise and schedule meetings and maintain up to date diaries for appointments, meetings and interviews. Effectively monitor clinic templates liaising with clinical team and administration staff to ensure clinic numbers are manageable. Escalating to the management team when appropriate. Liaise with internal and external departments to arrange clinical investigations/procedures. Answer written and verbal enquiries from patient's relatives, referring enquiries to consultants when necessary. Need to have an excellent working knowledge of Microsoft Packages, NHS systems and processes. Knowledge of the HIVE system would be desirable but not essential as training will be given. MFT is England’s largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022. We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable. At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together. To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form. COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the ‘NHS England’ website where you can also find out more about how to access the vaccination. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team [email protected]. We’re looking forward to hearing from you!

We are recruiting for a Senior Legal Assistant/Secretary to join our successful Clinical Negligence team in London. Supporting the wider team, we are looking for those who can produce file and attendance notes. The successful applicant will also be responsible for preparing and calculating figures for costs update letters. Other duties would include time recording and indexing documents, including preparing bundles for experts, court and barristers. There will also be a billing element to the role, checking disbursements, chasing invoices and dealing with account queries. We are looking for someone from a legal secretarial background with personal injury experience. Who are we? Slater and Gordon are a leading consumer law firm, and our mission is to give people easier access to world class legal services. We are a legal services business powered by technology and led by people that support customers in every step of their case. Client service is at the heart of Slater and Gordon and we take pride in the impressive headlines we generate, demonstrating our range of work and the relentless pursuit of justice by our Solicitors. At Slater and Gordon Lawyers (UK) we are inclusive. We celebrate multiple approaches and points of view. We believe diversity drives innovation. So, we’re building a culture where difference is valued. Our culture motivates our employees to give their full selves to the job and invest in the company’s future. Our people see value in their work and are eager to do well in their roles. Our values ensure that all our employees are working towards the same goals. Our core and voluntary Benefits Hybrid working – 3 days per week working in the office (must live a reasonable distance to commute to the office) 35 hours per week – Monday to Friday – Flexible and agile working environment 25 days holiday allowance plus bank holidays Buy and sell annual leave up to 5 days Employee Referral scheme with payments of up to £2,000 per referral Group Incentive Plan (Annual Bonus Scheme) Aviva Digicare+ Workplace App providing you with services including annual health checks, access to Digital GP’s, mental health consultations, 2nd medical opinions and much more Employee Assistance Programme where you can access free webinars for stress awareness and counselling sessions Group Income Protection which will support you with an income if you are unable to work long term, as a result of an illness or injury Health and Wellbeing Programmes and apps including gym discounts, private medical insurance, cycle to work scheme, meditation sessions and much more Life Assurance cover Workplace pension Benefits Hub providing discounts to over 700 services including cinema tickets, food and drink, travel and high street stores Dental Insurance Free legal help and discounted lawyer led legal services Your Professional Development We will also support and encourage you with developing your career with an award- winning law firm. We run courses across our offices and are continuously monitoring and updating the learning and development offering based on what you tell us. We can support you with your continuous professional development by providing funding for professional qualifications, attending external training courses and providing you with a range of internal learning resources. Our Values Like all great businesses, we strive to recruit the best people and uphold the highest legal standards. Our people bring something a little different. We hire people who can challenge, remove roadblocks and deliver outstanding customer service. That's why at Slater + Gordon we go further with our values. How we work is guided by the S+G Way. This means: We do what we say we will We don’t wait we create We own it, we sort it We respect and encourage each other We make time to live The S+G Way defines the specific behaviours and actions that our colleagues and our customers care about the most. We know this, because our colleagues helped to create the way, through a series of interactive workshops and interviews. For further information, please contact Please Note - Vacancies may closed prior to the expiry date displayed, subject to volume of applications received.

Provide administrative support to the clinical team in the team assigned and provide coveracross the Trusts administrative resource File all paperwork appropriately Provide cover across the POD as and when required Ensure all patients are checked in on arrival Provide an excellent standard of service to patients at all times Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development Photocopying, filling Answering phones Booking follow up appointments Booking Transport

We are searching for a high performing, enthusiastic and empathetic individual to work in the Outpatient areas. The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients. You will be expected to provide administrative support to a diverse team including clinical staff the successful applicant will be expected to provide an excellent level of customer service at all times in line with the Trust values. The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The postholder will be required to work in several areas, providing cross cover where necessary. Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East. We have nearly 7,000 members of staff that arePROUD to Carefor nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics. We’re one of the best performing Trusts in the country. We’re also one of the top trusts to work for – our staff says they’re engaged, motivated, and would recommend us as a place to work and receive treatment. Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of ‘Good’. We’ve also been awarded an ‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection. Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate. We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex. Provide administrative support to the clinical team in the team assigned and provide coveracross the Trusts administrative resource File all paperwork appropriately Provide cover across the POD as and when required Ensure all patients are checked in on arrival Provide an excellent standard of service to patients at all times Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development Photocopying, filling Answering phones Booking follow up appointments Booking Transport

Established in 2000, Express Solicitors is an award-winning law firm that deals personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business. We are currently ranked 93 in the Top 200 UK Law firms and are a Legal 500 Recognised Leading Firm for both Personal Injury and Clinical Negligence. We have a 5-star ranking with Trust Pilot from over 4,500 reviews, which, coming from our clients, means a lot to us. Our established Clinical Negligence team is currently looking for a PA to assist two solicitors within the department. The ideal candidate must have legal secretarial experience, within a Clinical Negligence department. Excellent knowledge of Microsoft Office packages, and a strong command of English spelling, punctuation and grammar are both essential. An audio typing speed of 65+ wpm is a distinct advantage. The PA is expected to be pro-active and to use a high degree of self-management and initiative. Key Responsibilities To prepare correspondence and documents through audiotyping and word processing. To administer filing which will include daily filing and the opening, closing, storage and retrieval of client files in accordance with the detailed procedure contained in the Office Manual. To prepare mail and enclosures for despatch if required. To arrange for all copying to be done, in person if the admin assistant is not available to undertake the task. To make appointments, arrange meetings and to manage the fee earner diaries To provide support to other secretaries and the administration team as required. To attend clients both in person and on the telephone and to provide such support in a professional and friendly manner in keeping with the firm’s standards for client care. To undertake any specific training when required to do so and overall to have a responsibility towards self-development. To ensure the confidentiality of all the firm’s and clients’ documentation and information. Help us live the 4-service promise and deliver excellent levels of client care. Person specification (Essential criteria) Demonstrable legal secretarial experience Computer literate Excellent command of English spelling, punctuation and grammar (we may test at interview) Excellent word processing and audio typing skills Excellent customer service skills, including professional and friendly telephone manner. Experience of working in a Personal Injury law firm, or civil litigation firm Experience of dealing with Clinical Negligence matters. (Desirable criteria) Knowledge of the Proclaim case management system Audio typing speed of 65+ words per minute Experience of working with court forms and creating pleadings Experience of digital dictation, ideally Big Hand Benefits: Salary 25k-30k depending on experience. Hybrid working available after probation period. 23 days holiday a year, rising to 26 days (3 days reserved for Christmas closure of the office) 3 holiday buy backs per year after 1 year of service Extra day’s holiday for your birthday after 2 years’ service. Private medical insurance available after 2 years’ service Attending fee earner meetings and training sessions (every other month) Death in Service – 2 x salary Active social committee with generous departmental and firm-wide social budget. Active training culture and various groups and events such as Diversity & Inclusion. Netball / Football team, 10km Manchester team and more. Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab

An opportunity has arisen for a highly organised and experienced Personal Assistant to support Directorate Managers within Community Care Group. Provide comprehensive confidential administrative/ secretarial service to the Care Group Senior Management Team: necessitating contact with external bodies, clinical, nursing, management, executive and clerical staff. Supporting the full governance agenda across the Care Group for all staff within the Management Team. Cross cover is required when colleagues are on annual/study or sick leave. You will have excellent communication skills and an ability to work well under pressure. A flexible and enthusiastic approach is essential for this busy role working at the heart of one of the clinical Care Groups within the Trust. A Standard DBS is required for this post. To organise and manage the diaries of the Care Group Senior Management Team providing a first-class administrative service and ensuring their daily workload and priorities are met. Manage any generic mailboxes and calendars within the Care Group as requested by the Management team. Plan and organise meetings for the Care Group Management Team, liaising with staff across multidisciplinary settings. Arrange and circulate agendas and any paperwork that is required, ensuring this is available for the meeting in appropriate format. Keeping attendance lists. This is also inclusive but not limited to, taking minutes at any required meeting, type and distribute electronic or hard copies of minutes. Typing back at meeting recordings as requested. Ensuring the dissemination of information in required timeframes. To prioritise workload ensuring that required reports of a highly confidential nature are provided as requested inclusive of but not limited to, agendas, minutes, meeting notes, telephone call logs, complaint statements, StEIS and Serious Incidents Requiring Investigation reporting documentation, are all saved to a groups folder, so all staff are able to access. Do not save any documentation to your own personal folder. To act as a point of contact within the Care Group, Trust and to external users ensuring that communication links are maintained at all times. The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals. From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust. The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals. The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales. Our Vision is to deliver 5 Star Patient Care: CARE that is evidence based, high quality and compassionate ​​​​​​SAFETY that is of the highest standards COMMUNICATION that is open, inclusive and respectful SYSTEMS that are efficient, patient centred and reliable PATHWAYS that are best practice and embedded, but also respect the individual needs of patients Our achievements include: Trust rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme KEY DUTIES To organise and manage the diaries of the Care Group Senior Management Team providing a first-class administrative service and ensuring their daily workload and priorities are met. Manage any generic mailboxes and calendars within the Care Group as requested by the Management team. Plan and organise meetings for the Care Group Management Team, liaising with staff across multidisciplinary settings. Arrange and circulate agendas and any paperwork that is required, ensuring this is available for the meeting in appropriate format. Keeping attendance lists. This is also inclusive but not limited to, taking minutes at any required meeting, type and distribute electronic or hard copies of minutes. Typing back at meeting recordings as requested. Ensuring the dissemination of information in required timeframes. To prioritise workload ensuring that required reports of a highly confidential nature are provided as requested inclusive of but not limited to, agendas, minutes, meeting notes, telephone call logs, complaint statements, StEIS and Serious Incidents Requiring Investigation reporting documentation, are all saved to a groups folder, so all staff are able to access. Do not save any documentation to your own personal folder. To act as a point of contact within the Care Group, Trust and to external users ensuring that communication links are maintained at all times. To produce and circulate rotas as requested by the Care Group Management Team. Including liaising with all levels of staff, internally and externally. To provide and assist in the collation of information for the management team, for weekend plan, Easter plan, Christmas plan and any other additional plans that may be required. To collate data when requested ensuring accuracy and timely submission. Produce high quality letters and reports using detailed knowledge of software packages such as Microsoft Office, Word, Excel, Access and PowerPoint. To co-ordinate additional activity payments for relevant specialities and ensure signed off appropriately with Manager. Ensure that any correspondence and communication is uploaded and recorded in real time on the Datix system for all complaints, telephone calls, incidents, panels, risk register, StEIS reporting as required by the management team. To be the cover for the Quality & Governance Facilitator, and ensure focus for patients, relatives and carers, contacting them on receipt of complaint to explain the complaints process, agree timeframe. Communicate with all levels of staff to ensure statements are received and escalate to the Directorate Manager in a timely manner. Maintenance of annual leave and sickness records for Management Team and any teams that may fall within this remit, recording on either ESR, or eRoster Taking receipt of recording of travel claims and preparation of Staff Variation Lists (SVL) and ensure that ESR is kept up to date in real time. Arrange any training or education events, this includes booking venues and hospitality. Design Flyers and send information out in advance to attendees and keep a record of attendance. Copy typing or audio typing as appropriate within the role and directed by the management team to assist with meetings and any governance panels. Carry out any auditing or validation of care group data as and when requested by the management team Search the intranet and internet for particular policies and guidelines as requested by the Care Group Management Team. Working as a team to ensure that adequate stationary and relevant stocks within the department are kept to an acceptable level. Prepare Human Resources administration as necessary, including staff change of details forms, TRACs, variation forms, termination forms. Ensure that any new starters forms are completed, and orientation programmes are collating prior to a member of staff starting in post. Co-ordinate and monitor compliance with mandatory training and appraisal activity for the Care Group and reporting compliance. To undertake tasks delegated by the Managers to assist in meeting activity targets and delivering Key Performance Indicators, ensuring deadlines are met. Provide administrative and secretarial support to all Managers/Matrons within the Department and Trust in the absence of her/his secretary. Respond to requests for information from service users and others who call the department, in person or by telephone, with tact and sensitivity. Give appropriate non-clinical advice and refer on to the most suitable person, ensuring that all queries are followed up as soon as possible. Maintain accurate and efficient records, manage filing and brought forward systems. Suggest and implement new and improved systems and ways of working where this will improve efficiency and effectiveness. Deal effectively with mail, e-mails, telephone enquiries and facsimiles from within and outside of the Trust, communicating all relevant information to the Manager/Matron as appropriate. To co-operate with the introduction of new technologies. Ensure complaints are investigated in accordance with Trust Directive. To assist senior members of staff and all wards in ensuring targets are achieved. To provide day‑to‑day guidance to all staff involved in complaints handling. To work closely with Senior Members of the Care Groups and Complaints Co-ordinators and follow up statements daily with all disciplines of the Trust. Deal with telephone complaints appropriately. Ensure that matters of a confidential nature, including information relating to staff and patients, are not divulged to any unauthorised person. Take part in the Trust appraisal process, agreeing objectives and a personal development plan on a yearly basis. Attend mandatory training and maintain up to date administrative and secretarial skills. Partake in any training that may be recommended in terms of personal development. Retrieval of case sheets from Records Department as and when required, whether in hard copy or printing from system (EDMS) and also accessing the Trust’s Medway database for patient details and timelines as and when required. Deal with patient enquiries and pass on information either verbally or written. Cross Cover for all other administration staff within the care group management office in the absence of staff due to annual leave and sickness. To provide day to day supervision of admin staff within the team. Monitor and support with absence management, mandatory training and appraisals.

An exciting opportunity has arisen for a Divisional PA to join the Management Team in the division of Surgery and Anaesthetics. We are looking for an enthusiastic, motivated individual who has the ability to work independently and also as part of the wider team. Experience as a PA would be advantageous given the demands of the role and a knowledge of Surgery would be beneficial. Minute taking experience is essential as is the ability to multitask. You will need to be organised with the ability to manage competing demands on a daily basis. The role involves a wide range of administrative tasks, taking personal responsibility and initiative for assigned projects as required and providing a comprehensive secretarial service. At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work. You are expected to understand the role and objectives of the Directorate and Divisional Managers and assist them by filtering and prioritising telephone calls, e-mails, correspondence, and requests for meetings, etc., to ensure they are able to focus on strategic key issues. The role involves handling highly contentious and very sensitive confidential information of a personal and political nature. The post holder is expected to work flexibly to support other Managers and Clinical Directors as required, in the absence of their PA.

DUTIES AND RESPONSIBILITIES Liaise closely with all consultants within the area of responsibility to provide a full secretarial service, including typing, dealing with queries from patients, relatives and colleagues from within and outside the Trust, scanning and maintaining case notes. Diary management for the consultants Provide secretarial service to the junior doctors and medical staff within the team, as above Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential Organise and schedule consultant meetings and maintain an up-to-date diary for appointments, meetings and interviews Liaise with staff at all levels both internally and externally, answering written and verbal enquiries when necessary, taking action on all matters which can be dealt with without further reference Answer written and verbal enquiries from patients/relatives, referring enquiries to the consultant only when necessary Liaise with internal and external departments to arrange clinical investigations/procedures Ensure accurate input of patient details when entering data onto information databases and Patient Administration System Receive new patient referrals and ensure timely registration and booking of appointments liaise with the Tracking team to ensure accurate tracking of patients in regard to cancer and non-cancer targets Liaise with day unit staff to ensure treatment appointments are booked appropriately Manage outpatient clinic templates to ensure smooth running of clinics Book patient appointments Take minutes for Trust and departmental meetings as appropriate. Contribute to the training of new members of staff within a given area as required Ensure electronic case notes are kept up-to-date, all investigations and other material (outside results and films) are available for clinic appointments/admission Demonstrates the agreed set of values and accountable for own attitude and behaviour. Type annotations and letters into the patient administration system accurately and timely, keeping to internal turnaround targets to ensure a high standard of service to referring consultants and GPs Provide sickness and holiday cover for other members of the administration team, ensuring that turnaround times are maintained Assist clerical staff where necessary to ensure the timely scanning of correspondence into case notes Provide information required to support the investigation of litigation case Work with clinicians, managers and administrative staff to review working practices, identify new improved ways of working and find solutions to problems.