Overview of salaries statistics of the profession "Test Analyst in UK"

Successful applicants will have been in the UK for 5 years. A full UK Manual driving licence is required for this role Applications welcome from anyone with relevant IT experience or educationAbout the Job:Do you have experience working in IT support? Are you looking for a role with exposure to a wide range of technologies?Can you solve technical problems whilst providing amazing customer support?ESP Global Services are currently recruiting an Airport Engineer to join our team at Heathrow airport.Working as the Airport Engineer you will provide “hands on” IT support and maintenance on a wide range of hardware and software within the airport. Responding to tickets from the ESP service desk you will ensure all IT issues are effectively and efficiently resolved in line with our service level agreements.What will you do? Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure incidents and successfully resolve within the agreed timescales. Consistently provide updates to the ESP Service Desk and end users on all live incidents and service requests Supply and replace IT consumables, such as paper and ink toner when required Carry out regular “floor-walking” and pro-active line of sight checks/ routine preventive maintenance to identify, log and resolve any issues before they are raised as incidents by customersWhat will you bring to ESP? At least 2 years’ experience in an IT support role Good knowledge of current Microsoft Windows Desktop software Understanding of network protocols, server hardware and configurations Self-motivated with a willingness to learn and adapt to any new change or situation Excellent verbal and written communication skills 5 years UK working history which can be referenced for airside clearance checks Full UK manual driving licenseIf you…. Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.What we will offer:Salary:We offer a competitive range based upon suitability or experience.Benefits: 20 holidays Shift AllowanceHour of work: Shift pattern 4on - 4off 4am to 4pm & 10am to 10pm DaysPersonal & Professional DevelopmentWithin a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.Diversity, Inclusion & BelongingWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.Who are we:ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.Job Type: Full-time

Key responsibilities of the CRM Marketing Lead:Develop and implement effective CRM strategies to drive customer engagement and retention..Monitor and analyse CRM data to improve marketing effectiveness.Devise and run tests to increase open/view rates, clicks, and conversions and deliver key business metrics.Monitor and analyse channel metrics, Google Analytics, and SEO insights to improve performance and onward journeys.Ensure compliance with data protection and privacy regulations.Manage CRM budget and report on ROI.Stay updated with the latest CRM trends and technologies.The ideal CRM Marketing Lead should have:Experience managing and optimising multichannel digital campaigns.Strong skills in utilising marketing automation tools and CRM platforms, with a particular emphasis on Salesforce Marketing Cloud and Campaign Monitor.Ideally you will have experience within a B2C organisation.Strong analytical skills and data-driven thinking.Excellent communication and leadership skills.

Job Title:Retail Service Desk AnalystDepartment:Retail OperationsLocation:Birchwood, WarringtonReporting To:Helpdesk Team LeaderOverviewWorking as part of a busy, fast paced Helpdesk based at Warrington Head Office, this role focuses on providing excellent, professional support to the Betfred Retail Estate, assisting with the resolution of a variety of faults that can arise in the shops.This is a 1st Line Analyst position which would ideally suit as a first step into IT Support. No experience is necessary as full training will be given. The hours are 40 per week, to be worked any 5 days from 7, between 8am-9pm, so flexibility is key.Responsibilities Take incoming calls from staff across the Betfred shop estate relating to specific faults that have arisen on site. Troubleshoot hardware, software and systems-based issues, taking ownership of the fault and providing a 1st line fix wherever possible. Investigate reported issues, provide diagnostics & ensure all faults are dealt with appropriately. Prioritise and log each call and ensure all incidents are dealt with in a timely manner to ensure deadlines & Service Level Agreements are met. Escalate issues, where appropriate, to the Senior Helpdesk Analysts Allocate calls to the appropriate Engineer when necessary.Experience and Skills Execellent customer service skills Professional telephone manner, with excellent listening skills and the ability to problem solve. Ability to communicate effectively with staff at all levels of the business. Strong attention to detail Ability to work under pressure to tight deadlines. Ability to work independently and as part of a team. Ability to follow instructions as well as using own initiative. Flexible approach to work, with the ability to multitask. Good, all-round basic IT Skills & computer literacy are desirable but full training will be giveBenefitsBe Rewarded: Earn Extra Rewards: Unlock bonuses and incentives to enhance your income. Secure Your Future: Build a nest egg with monthly pension contribution, helping you prepare for the future. Family Support: Access enhanced Maternity & Paternity Pay to help you prepare for new additions to your family. Refer and Earn: Cash-in on our 'Refer a Friend' programme – we're always looking for exceptional individuals like you! Peace of Mind: Benefit from a death in service benefit, though we hope you'll never need it. Save Smart: Enjoy discounts and cashback offers from a diverse range of high-street and online retailers, saving on everyday essentials and indulgences.Get Recognised: Celebrate Longevity: Join our long-service recognition programme, honouring the dedication of our loyal team members throughout their careers. Peer and Manager Acknowledgment: Recognise and be recognised for your achievements, earning points redeemable with over 700 global retailers. Life's Milestones: Receive a gift to celebrate the birth of a baby, adoptions, and weddings, along with an extra day off for your wedding day.Feel Valued: Always Accessible Healthcare: Benefit from a 24/7 virtual GP service for you and your family, ensuring prompt health answers that fit your schedule. Prioritise Mental Wellbeing: Utilise an independent service to identify and receive mental health support, including face-to-face counselling and self-help resources. Financial Wellbeing: Optimise your budget with our financial wellbeing package, offering real-time earnings tracking and early access to earned pay to help support you with unexpected bills. Savings Made Easy: Set up salary-based savings and earn a 5% boost through our savings scheme. Personalised Financial Guidance: Access one-on-one support from an independent Financial Coach. Comprehensive Assistance: Confidentially address life challenges through our Employee Assistance Programme, covering childcare, family matters, relationships, addiction, legal issues, financial concerns and more. Holistic Wellbeing Tools: Explore a wide range of resources for physical, mental, nutritional, and financial wellbeing through our Wellbeing App. Eye Care Benefits: Enjoy complimentary eye tests and contributions towards single lens prescriptions for VDU users.Job Type: Full-timeBenefits: Casual dress Company car Company pension Free parking Gym membership Health & wellbeing programme Referral programme Transport linksSchedule: 8 hour shiftWork Location: In personApplication deadline: 27/10/2023

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Street & Premium Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omni-channel retailer in the sports, fashion, and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Reporting to the IT Service Desk Manager, the IT Support Analyst will be responsible for providing 2nd line IT Support to the JD business users. The successful candidate will be expected to: Provide technical support for incidents - including diagnosis, recording, analysis and resolution of tickets received via phone, email, intranet and walk-ups. Respond directly to end-user IT enquiries, helping them resolve hardware and / or software issues. At all times maintain a high degree of Customer Service and adhere to relevant IT Service Management principles. Arrange external technical support in instances where problems cannot be resolved in house. Work closely with the internal 3rd Line and Development teams (as well as key business stake holders) to ensure that incidents are managed right through to resolution. Responsibilities To provide 2nd line IT technical support for the business end users. To advise and assist business users in making sound IT equipment purchasing decisions To configure, test and deploy IT hardware such as laptops, desktops, tablets etc. To complete site visits to JD IT customers where necessary, to diagnose and fix issues in situ. To assist 3rd line teams with the configuration and installation of new software, hardware and peripherals. To assist 3rd line teams with project work when required, acting as an SME on behalf of the Service Desk. To support the 1st line team with assistance and advice on complex incidents and requests. To facilitate the development of the 1st line team through the provision of technical assistance and training. Assist with the maintenance and upkeep of the Service Desk technical documentation library. Respond to support enquiries directly from end users, helping them to resolve hardware and software problems. To ensure all support queries are accurately logged within the ESM tool in a timely manner. To maintain a high degree of customer service for all support queries and adhere to all Service Management principles throughout the lifecycle of a ticket. Liaise with 3rd Party technical support teams when necessary. Establish and maintain effective relationships with the business users, as well as with the wider group IT teams. Own complex customer issues and drive through to resolution. Assist IT Service Managers in the development and maintenance of IT Support processes. Proactively identify and act upon areas of improvement. Provide input into Root Cause Analysis documents. Experience & Knowledge Must have access to a car and have a full, valid driving licence Previous experience working in an IT Service support Environment with exposure to ITIL processes. Experience in working with a wide range of hardware and operating systems. Experience of working with MDM solutions. Experience of working with and supporting Office 365 Proficient in Active Directory and Group Policy administration Experience with both Windows 10 and MacOS. Excellent written and verbal communication skills. Sound understanding of networking principles (TCP IP, WAN, LAN etc.) Good understanding of PC hardware set-up, configuration and maintenance Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time.

About Us Sharp Gaming is on an exciting journey and we need to add to our dynamic team of people so that we can continue to dominate the industry, delivering a seamless gaming experience that is a cut above the rest. We are part of the Betfred family which means that we have the investment to innovate, drive advanced, creative technologies forward and to build unrivalled gaming experiences, but we also keep our freedom and independence. As a team we work fast, aim high, are focused and ambitious. So, if you want to be part of something quite unique and drive the future of gaming, then it's to time to join Sharp Gaming. Job Purpose The IT Change Coordinator will work alongside the Change Manager and adhere to the Change Management Process and Service Transition Process gathering any additional information required to review a change for CAB. You will join a team who are responsible for the facilitation and governance of the Change Management process, including the analysis, QA and management of change requests within the Service Management toolset. Job Duties Effectively manage the end-to-end change lifecycle and identify process improvements where possible. Day to day management of change requests Identification and allocation of relevant change approvals Conducting and verifying post implementation reviews, investigating issues arising out of change implementation Reporting of change to both internal and customer management teams Production of Change Approval Board (CAB) and Forward Schedule of Change (FSC) reports and minutes Drive continuous improvements to the quality and efficiency of the change management process. Assist with the embedment of service transition across Sharp Gaming gathering appropriate documentation for a new service, agreeing warranty periods & road map sessions. Knowledge, Skills and Experience Previous experience either as a Change Analyst or working to/within Change Control processes. An ITIL foundation V3/V4 preferable or similar Change Management course Experience using ITSM tool either Solarwinds, ServiceNow, Salesforce, Zendesk, etc. and experience working in an ITIL environment. Self-motivated, pro-active and can demonstrate initiative. Strong administration skills with high attention to detail. Customer focused and able to build relationships through effective communication across technical, project and process teams. Experience influencing internal and external stakeholders. Calm and measured approach to fulfilling process requirements whilst meeting tight and ever-changing deadlines. Intermediate MS Office 365 skills. What is in it for me? £22,000 - £30,000 per annum, depending on experience Flexi-time (start anywhere between 7am and 10am) Hybrid (2 days in the office and 3 days from home) Be Rewarded: Earn Extra Rewards: Unlock bonuses and incentives to enhance your income. Secure Your Future: Build a nest egg with monthly pension contribution, helping you prepare for the future. Family Support: Access enhanced Maternity & Paternity Pay to help you prepare for new additions to your family. Refer and Earn: Cash-in on our 'Refer a Friend' programme – we're always looking for exceptional individuals like you! Peace of Mind: Benefit from a death in service benefit, though we hope you'll never need it. Save Smart: Enjoy discounts and cashback offers from a diverse range of high-street and online retailers, saving on everyday essentials and indulgences. Get Recognised: Celebrate Longevity: Join our long-service recognition programme, honouring the dedication of our loyal team members throughout their careers. Peer and Manager Acknowledgment: Recognise and be recognised for your achievements, earning points redeemable with over 700 global retailers. Life's Milestones: Receive a gift to celebrate the birth of a baby, adoptions, and weddings, along with an extra day off for your wedding day. Feel Valued: Always Accessible Healthcare: Benefit from a 24/7 virtual GP service for you and your family, ensuring prompt health answers that fit your schedule. Prioritise Mental Wellbeing: Utilise an independent service to identify and receive mental health support, including face-to-face counselling and self-help resources. Financial Wellbeing: Optimise your budget with our financial wellbeing package, offering real-time earnings tracking and early access to earned pay to help support you with unexpected bills. Savings Made Easy: Set up salary-based savings and earn a 5% boost through our savings scheme. Personalised Financial Guidance: Access one-on-one support from an independent Financial Coach. Comprehensive Assistance: Confidentially address life challenges through our Employee Assistance Programme, covering childcare, family matters, relationships, addiction, legal issues, financial concerns and more. Holistic Wellbeing Tools: Explore a wide range of resources for physical, mental, nutritional, and financial wellbeing through our Wellbeing App. Eye Care Benefits: Enjoy complimentary eye tests and contributions towards single lens prescriptions for VDU users.

About us Sharp Gaming is on an exciting journey, and we need to add to our dynamic team of people so that we can continue to dominate the industry, delivering a seamless gaming experience that is a cut above the rest. We are part of the Betfred family which means that we have the investment to innovate, drive advanced, creative technologies forward and to build unrivalled gaming experiences, but we also keep our freedom and independence. As a team we work fast, aim high, are focused and ambitious. So, if you want to be part of something quite unique and drive the future of gaming, then it’s to time to join Sharp Gaming! Job Purpose This role is key to the smooth running of day-to-day operations within the Service Delivery team. You will primarily be responsible for the handling of incidents and service requests coming into the IT Service Desk via telephone, email or portal as well as liaising with business departments and third parties where necessary. Please note: this role covers a 24/7 Service Desk function so a flexible approach to working hours is necessary (shifts are 4 days over 7 to cover day and throughout the night). Job Duties You will be responsible for: Maintaining the Service Desk mailbox to ensure all received emails are processed and dealt with in a timely manner, in line with our Incident Management Process. Logging all service requests made via telephone or email on our call management tool, Samanage; ensuring all required information is gathered. Ensuring open tickets are updated when relevant information is provided. Ensuring all incidents raised are allocated and prioritised appropriately to the relevant teams. Handling priority incidents, making sure initial triage is completed before escalating as outlined in our Incident Management Process. Updating customers on progress of incidents when requested. Equipment procurement (quotation production, ordering and allocation). Asset Management Fulfilment of User Access requests in line with Betfred Access Management Process Ad-hoc admin duties where required (including reporting, information requests, etc). Knowledge, Skills and Experience: Experience of working in a fast-paced customer service environment. Have the ability to recognise and react to high priority issues following an Incident Management Process. An understanding and experience with Microsoft Office 365. Excellent communication skills, both written and verbal. Have the ability to multi-task, prioritise and be able to work on your own initiative. Excellent customer service skills with working experience are essential. Ability to learn and understand new skills and processes and apply them in day-to-day activities. What is in it for me? £23,000 - £26,000 per annum, depending on experience Be Rewarded: Earn Extra Rewards: Unlock bonuses and incentives to enhance your income. Secure Your Future: Build a nest egg with monthly pension contribution, helping you prepare for the future. Family Support: Access enhanced Maternity & Paternity Pay to help you prepare for new additions to your family. Refer and Earn: Cash-in on our 'Refer a Friend' programme – we're always looking for exceptional individuals like you! Peace of Mind: Benefit from a death in service benefit, though we hope you'll never need it. Save Smart: Enjoy discounts and cashback offers from a diverse range of high-street and online retailers, saving on everyday essentials and indulgences. Get Recognised: Celebrate Longevity: Join our long-service recognition programme, honouring the dedication of our loyal team members throughout their careers. Peer and Manager Acknowledgment: Recognise and be recognised for your achievements, earning points redeemable with over 700 global retailers. Life's Milestones: Receive a gift to celebrate the birth of a baby, adoptions, and weddings, along with an extra day off for your wedding day. Feel Valued: Always Accessible Healthcare: Benefit from a 24/7 virtual GP service for you and your family, ensuring prompt health answers that fit your schedule. Prioritise Mental Wellbeing: Utilise an independent service to identify and receive mental health support, including face-to-face counselling and self-help resources. Financial Wellbeing: Optimise your budget with our financial wellbeing package, offering real-time earnings tracking and early access to earned pay to help support you with unexpected bills. Savings Made Easy: Set up salary-based savings and earn a 5% boost through our savings scheme. Personalised Financial Guidance: Access one-on-one support from an independent Financial Coach. Comprehensive Assistance: Confidentially address life challenges through our Employee Assistance Programme, covering childcare, family matters, relationships, addiction, legal issues, financial concerns and more. Holistic Wellbeing Tools: Explore a wide range of resources for physical, mental, nutritional, and financial wellbeing through our Wellbeing App. Eye Care Benefits: Enjoy complimentary eye tests and contributions towards single lens prescriptions for VDU users.

Network Engineer Location: Manchester Competitive Salary & Package (Dependent on Experience) Career Level: Senior Analyst or Consultant Flexibility and mobility are required to deliver this to deliver the first-class services we are known for. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. “Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a team: You be required to perform “Business as usual” or Project implementations including design, build and system deployments, including troubleshooting, security and configuration changes. Join Accenture Technology and you will become part of the largest and most diverse group of business operations specialists in the world. You will be part of a team which implements public and private cloud technologies and builds and transforms client infrastructure services. The sheer variety of work we do, and the experience it offers, provides an unbeatable platform from which to build a career. This may either be based from a multi-client delivery centre or at client sites for extended period of times when required. In our team we are seeking an experienced Network Engineer with: Solid grasp of network routing and switching, especially in CISCO technologies Working knowledge of networking protocols and an understanding of EIGRP, BGP, and IP multicast. Management of LAN/WAN and Wireless LAN environments including device protocols and communication standards, such as Cisco or Fortinet Administration of Firewall systems such as FortiGate, Palo Alto Juniper, Checkpoint or Cisco Knowledge of Load balancer solutions VPN and Remote Access solutions Associate level Network certification (CC, JNCIA or equivalent) Solid understanding of Implementing and supporting large corporate or data centre networks preferably in a multi-client, service provider environment. Eligibility for UK Government security clearance As a Network Engineer, you will: Solve network connectivity incidents (this includes routing, switching and security). Build, configure and maintain network infrastructures as per standard methodologies Identify service improvements to reduce risk and improve stability. Producing high quality implementation scripts, test plans and change controls for all network changes. Undertake necessary trainings and certifications on latest technologies. What’s in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Applications for this will close on 31/08/2023 We are looking for experience in the following skills: Preparing low-level network designs in line with high level designs specified by Network Architects. Management of Network Security appliances (example: Next Gen Firewalls with UTM) Creating, maintaining, and reviewing operational and technical design documentation. Analysis of network performance statistics using a variety of tools. Strong incident fault finding skills and experience. Network monitoring and alerting Set yourself apart: Knowledge of LAN/WAN & Wireless LAN across multiple vendor technologies Knowledge of Public Cloud and connectivity (Desirable) Professional level Network certification (CCNP, JNCIS, PCNSE or equivalent) Ability to develop network automation through use of scripts e.g. Python (Desirable)

Our diverse range of products inspires our customers every day. Whether for stylish façade cladding, individual advertising signs, display for stores & shops or for solution-based lightweight construction applications in the transport industry - there are no limitations. With more than 4,600 employees worldwide, we are the market leader in the aluminum composite panels, structural composite material, plastic sheets and lightweight foam boards sectors. 3A Composites belongs to the listed Swiss company Schweiter Technologies. Become a part of our team - we welcome you already today and are looking forward to your experience, your motivation and your commitment. Start with us as IT Business Analyst Location: Darwen, UK | Entry date: at earliest possible date KEY ACCOUNTABILITIES: To ensure the effective operation of the Perspex SAP business application and act as the central point of excellence in support of the exploitation and development of SAP and the associated business processes in line with business needs. This includes effective analysis, specification and delivery of new business requirements. Work with the business and third parties to define, develop and deliver solutions to satisfy users’ business process and reporting requirements. Configure the SAP modules as well as project manage the implementation of agreed improvements to ensure that the work is properly specified, documented, resourced, tested and delivered, all within agreed project costs. Investigate problems arising with, as well as determine and implement corrective action for, the SAP environment and associated systems to return the systems to proper and timely operation. Write and maintain enquiries (SQ01 SAP Query), simple Forms and layout sets (SAPscript) to adapt the SAP system in line with on-going business development. Identify the need for and complete end-user training in SAP functionality and related processes to ensure the efficient and robust ongoing operation of the system and processes. Identify and implement incremental improvements to support the business by drawing upon the rich functionality available within the SAP system. Ensure best practices for SAP design, security, segregation of duties and testing are defined and followed. Help build the case and then deliver the transition to SAP HANA. SKILLS & KNOWLEDGE: The desire to learn. The job holder needs to be able to analyse business requirements and apply their SAP configuration knowledge to meet these needs as well as coordinating internal and external resources to deliver the resulting work where necessary. The management of a programme of multiple activities and projects, often with conflicting priorities. The jobholder requires project and time management skills to balance these priorities and ensure completion of all activities and projects. Supporting reporting systems and adherence to standards, procedures and controls, to ensure a robust environment and ease of maintenance. Strong communication skills to build relationships with internal and external stakeholders and customers. To develop in-depth knowledge of the operation of the Perspex business processes. An understanding of the wide range of IT skill sets and where they are to be found either within the company or from external suppliers. A high level of personal organisation and time management skills in order to complete all activities on time. Strong influencing skills and ability to challenge The ability to adapt and work in a multi cultural environment. Experience within a manufacturing, supply chain or similar environment would be preferred. Experience in business analysis, configuration, project management and implementation roles would also be preferred. BENEFITS: Competitive Salary Fantastic opportunity to develop with training and educational opportunities offered Hybrid Working (x1 day a week from home + flexible working) Bupa Private Healthcare Free access to Employee Assistance Programme Dental and Optical Healthcare Programme Aviva Pension Scheme with +2% company contributions up to 10% Life Assurance of 4x salary Free access to discount platform, Sodexo Free secure parking Monthly employee incentives

Are you dynamic, a keen innovator, a trend setter, or a disruptive thinker? Then Kellanova is the place for you because at Kellanova we focus on agility, growth, and innovation. As a Controls and Information Systems Intern in our Manchester Plant , well be looking at you to implement and support controls and information systems activities, progressing our digitization journey. Your role will be based full time from our amazing Manchester Trafford Plant. What We Offer A great opportunity to come and play your part in one of the most exciting companies in the FMCG sector Competitive Pension scheme Life Insurance, Private medical cover, Hospitalization insurance & medical prescription reimbursement plus more! A Taste of What You’ll Be Doing Work closely with PCIS engineers to perform housekeeping and testing on our data collection systems. Build and test HMI screens using given software applications. Update, monitor and maintain data capture Update, standardise and improve asset data models Build and improve Data Visualisation Create the Monthly Routine maintenance tasks for shift crafts and manage the completion of tasks Your Recipe for Success High level of IT literacy Good level of numeracy and literacy Good understanding of Microsoft applications with exceptional knowledge of excel Good people and communication skills The ability to work under pressure of conflicting demands and time constraints SAP experience What’s Next After you apply, your application will be reviewed by a real recruiter – not a bot. This means it could take us a little while to get back with you so watch your inbox for updates. In the meantime, visit our How We Hire page to get insights into our hiring process and how to best prepare for a Kellanova interview. If we can help you throughout the application or hiring process, please email [email protected] . We’re proud to offer industry competitive Total Health benefits (Physical, Financial, Emotional, and Social) that vary depending on region and type of role. Be sure to ask your recruiter for more information. About Kellanova Kellanova is a leading company in global snacking, international cereal and noodles, plant-based foods, and North America frozen breakfast, and a portfolio of iconic, world-class brands, including Pringles, Cheez-It, Pop-Tarts, Kellogg’s Rice Krispies Treats, MorningStar Farms, Incogmeato, Gardenburger, Nutri-Grain, RXBAR, and Eggo. We also steward a suite of beloved international cereal brands, including Kellogg’s Frosties, Zucaritas, Special K, Krave, Miel Pops, Coco Pops, and Crunchy Nut, among others. To become part of our story requires a commitment to a team that demands the best you’ve got to give. In return, you get to make a meaningful contribution towards how we shape the future, ensuring better days for our planet, our people and our communities. We strive to create a world where people are not just fed but fulfilled and a workplace where everyone is empowered to be their true selves. We’re results oriented and we ask you to live up to the best you can be. This means you’ll be excited and afraid of the opportunities all around you in equal measure. We’re passionate and incredibly proud of our inclusive culture that balances understanding, accountability and challenge at every step of your journey, for as far as you want to progress. It’s the challenge of a high-performance culture combined with a team first mentality that drives us all forward and brings us closer together. We can be tough, but we’re always kind. We’re at our best when we push each other to become better, recognising and rewarding greatness along the way. At Kellanova, we are committed to Equity, Diversity, and Inclusion (ED&I), uplifting each other and embracing our differences to achieve our common goals. Our focus on ED&I enables us to build a culture where all employees are inspired to share their passion, talents, ideas, and can bring their authentic selves to work. Learn more here . We’re a foundation member of the Leading Executives Advancing Diversity (LEAD) Network, dedicated to meaningfully accelerating gender parity and driving inclusion in the European retail & Fasting-Moving Consumer Goods value chain. We’re proud that we’ve reached 50:50 gender parity for all leadership roles ahead of our 2025 target. There’s a seat for everyone at our table. It’s up to you to make yours count. So, Make It Happen Kellanova Recruitment

2nd line IT Support Analyst - WatfordProvide comprehensive 2nd line Deskside / Client side IT support to all team members across the company.Ensure the smooth running of all IT systems, including anti-virus software, print services and email provision.Install and configure computer hardware operating systems and applications.Monitor and maintain computer systems and networks.Offer technical support across the company (this may be in person or over the phone).Set up new users' accounts and profiles and deal with password issues.Test and evaluate new technology.Conduct electrical safety checks on computer equipment.2nd line IT Support Analyst - WatfordA successful 2nd line IT Support Analyst should have:A degree in Computer Science, Information Technology or a related field.Previous Service/Help Desk experience MS Office Suite (to include up to Office 365), Internet, email (Outlook - Exchange), fault diagnosis, Active Directory.Competent in using an ITSM based ticketing system to find, update and prioritise and eventually close work assigned.Ability to methodically troubleshoot commonly used Hardware, software and applications across both Windows and Apple Macs as well as Android/iOS phones.Working knowledge of office automation products, databases and remote control.A strong understanding of Windows & Mac based computer systems, mobile devices and other tech products.Experience in installing and configuring Windows computer systems and applications.Ability to diagnose hardware/software faults and solve technical problems.

Hard skills:As a Hands-on engineer, the following skills are expected:- .NET6 and 8- Application Support - Developing web applications- Azure Devops (Pipelines, Service Connections, etc.)- Develop and implement bug fixes- Be part of the Dev team and implement L2 stories- Maintenance and components upgrades- Strong understanding of Agile SDLC, leveraging test and deployment automation tools- Entra ID (Premium P2 feature knowledge)- Perform the role of Major Incident Controller- Strong Cloud Networking skills (familiar with hub & spoke and, private endpoints, and L4 filtering options)- Strong Azure DNS knowledge and experience in multi-subscription environments- AKS private cluster- API health- Cluster health- Azure Policy- Good knowledge of Azure IaaS/PaaS in general- Terraform (familiar with multi-provider projects; azurerm, kubernetes, helm, azuread…Soft skills:- Capacity to identify potential risks and bring awareness to stakeholders- Good oral and written communication for documentation and technical workshops- Engage with people with varying level of technical skill- Problem solver mindset- Team playerAs an Azure Application specialist, with strong cloud competences, you'll be responsible for the availability of the platform and its improvements as a level 2 engineer.You have strong Azure competences, and ideally have exposure working with another cloud provider.You have a strong security sensibility and always think "shift left" and collaborate with Security Team, with strong experience on deployment automation (application and infrastructure deployment)Expected Certifications are as follows:- As a key contributor in a Cloud environment, a certain level of credential is required:- Azure Administrator AssociateThe following are not required, but strongly recommended:- Azure Security Engineer Associate- Knowledge of other cloud platforms (AWS, Google cloud…)- ISO 9001, 27001- ITIL v3 or v4

Overview UBW ERP (Agresso) Systems Administrator/FINANCE SYSTEMS ADMINISTRATOR WANTED BY GLOBAL LEISURE BRAND TO LOOK AFTER THEIR AGRESSO SYSTEM. My Client is on of the UK’s (and Europe’s) leading hospitality/retail/leisure brands , with a very strong financial performance over the last few years enabling a forthcoming period of sustained re-investment. This head office role is key in supporting the delivery of Group finance systems solutions for the global business. The core function of the role will be, predominately, to manage and maintain the UBW ERP system across all territories working closely with the Group Finance Systems Manager. You must have Agresso experience , Cognos would be useful, as would multi-currency experience , but if you do not have this they would be willing to train you. Key accountabilities Provide 1st, 2nd & 3rd line support for UBW Provide support for Horizon & Cognos Review and action all request logged on JIRA (ticket logging system). Maintain master file data in all applications above Troubleshoot, and resolve system issues as required Monthly revaluation of the actuals, budget & forecast Support the development and automation of UBW reporting from Excelerator and/or browsers Streamline and customise finance workflows and processes. Support end user training requirements Provide support on other finance projects when required Provide support on future implementations when required, test and document patches/ bug fixes before they are deployed to the live environment Update user manuals / guides Run adhoc report requests Perform other duties and responsibilities as requested or required. THE PERSON Technical Knowledge & Experience Essential: Previous experience in Finance Systems (2-4 years) Strong experience of UBW ERP financials (UBW modules in use are Financials (AP, AR, General ledger, Fixed assets and making tax digital), Logistics (Purchase orders & sales orders) and UNIT4 Excelerator Working in a multi-currency environment(desirable) Strong Excelerator skills Strong workflow skills Attention to detail Able to demonstrate a solutions focused mind set 3rd line support experience If this opportunity is right for you , please submit your cv via the link below – or call Ian Gerstein on 01628 600781 for more information. Mandeville is acting as an Employment Agency in relation to this vacancy. How to Apply If you would like to be considered for this position, please apply online below or alternatively call us on +44 (0)1628 600770 to discuss your suitability.

Within JCDecaux UK the role of Service Desk Analyst (SDAN) provides both 1st and 2nd line hardware and software customer focused support to end users at all levels of the organisation. The position sits within the Service Desk team, part of the Service Delivery function and, reports to the Service Desk Team Leader (SDTL). What you'll be doing... Purpose & Impact Within JCDecaux UK the role of Service Desk Analyst (SDAN) provides both 1st and 2nd line hardware and software customer focused support to end users at all levels of the organisation. The position sits within the Service Desk team, part of the Service Delivery function and, reports to the Service Desk Team Leader (SDTL). JCDecaux UK is a challenging and ever evolving company where improvements to processes, systems and working practices are continually strived for, and the role of SDAN is crucial to both the department and wider company’s success. Impact Capabilities Technical Understanding and experience of using the following technologies: Client Operating systems (Windows 10, Mac OSX, etc) Server Operating system (Windows Server 2008, 2012, 2016 & 2019) Application deployment, configuration and support Mobile device management (Meraki, Mobile Iron, etc) Helpdesk systems (JitBit, Zendesk, etc) End user desktop equipment (desktop PCs, laptops and accessories) Microsoft Office applications (Office365) Printer and multifunction device management Active Directory for user management Telephony Platforms (ShoreTel, Mitel, Cisco, etc) Scripting (Powershell, etc) Personal Ability to listen, adapt and make suggestions Excellent customer service skills Languages: Fluency in English, French desirable Highly motivated and service orientated Strong organisational skills and attention to detail Strong communication skills (written and oral) Excellent analysis, testing and troubleshooting skills Ability to rapidly identify faults and resolve issues Qualifications Educated in an IT related field or strong breadth and depth of relevant industry experience in a technical support position Microsoft MTA/MCSA (desired but not essential) Working towards CMNO, CCNA or equivalent A little bit about you... Excellent analysis, testing and troubleshooting skills Ability to rapidly identify faults and resolve issues A little bit more about us... We believe in building a diverse and inclusive culture and positive employee experience. We are One Team, more than just ourselves. We are customer first, we understand, and help solve our customers’ problems. We Test & Learn, we are empowered to learn and grow, unafraid of change. We choose to care, we are committed to doing the right thing, the right way. It’s really important to us that we give as much to our colleagues as they give to us. Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves. We believe that diversity of thought, experience and background provides the platform for great creativity, We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. About our recruitment process…. 1. You find or get sent this job advert, read it, and feel like you’re you’d be a great addition to the JCD family. 2. You send in your application to let us know you’re interested. 3. We see your application, get excited, and give you a call. 4. You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other. 5. You’ll begin your journey with us, were excited to support and develop you throughout you career.

Role Purpose To ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Technology Help Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level. Main Responsibilities Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices, supporting video conference equipment and software, and configuring applications Own and drive issues to resolution including escalation to specialized resources within the broader IT organization. Remain engaged on issues until resolution Provide technical support for client facilities such as video conferencing and in-room systems, along with audio conferencing services Participate in improvements as they relate to the on-site IT environment Serve as an advocate for the organization's information security management system. Assist customers to work efficiently within the ISMS framework Test fixes to ensure problems have been adequately resolved Perform post-resolution follow-ups to customer requests Evaluate documented resolutions and analyze trends for ways to prevent future problems Field incoming requests from customers via both telephone, mail, or instant messaging applications in a courteous manner Build rapport with customers Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals Prioritise and escalate problems (when required) Record, track, and document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution Apply diagnostic utilities to aid in troubleshooting Access software updates, drivers, knowledge bases, and frequently asked questions about resources on the Internet to aid in problem resolution Understand the essential responsibilities of the position and works continuously to build and improve the skills necessary to be proficient in the role Support, operate, and maintain AV equipment for live meetings and events Provide support and demonstrate expert knowledge of the online webinar tools and applications Act as a backup trainer when requested Travel Requirements This role does not typically have travel requirements however may have occasional travel to provide temporary support to other offices as required. About The Team Function The Firm's Technology function is responsible for designing, developing, and maintaining the Firm's global technology infrastructure, including architecture, hardware, software, computer networking, communications, and data management. The function works closely with lawyers, clients, and PBS functions to ensure our technology offering is best-in-class and forward-thinking, allowing the Firm to provide its clients with cutting-edge, innovative legal and business advice via up-to-date technology products and solutions. This role will report to the Supervisor/Manager On-site IT Support, or Manager, IT Service Delivery. The key relationships of this role are with all attorneys/staff members. About The Candidate Technical skills, qualifications, and experience Strong Experience in the field of computer science, information sciences, or related field Microsoft MCP desired or other appropriate certification Strong knowledge of computer hardware with a focus on workstations and laptops Experience with Microsoft Windows 10 Significant application support experience with Microsoft Office 2016 or higher Proven track record of working under Service Level Agreements and a Service Desk framework, along with responding to and managing and resolving support desk tickets Experience working in a team-oriented, collaborative environment In cases where support needs to be provided in languages other than English, proficiency in English is also required Flexibility to work on projects and tasks outside of business hours and on weekends to ensure minimal disruption to the business will be necessary from time to time Personal qualities These personal qualities represent the shared characteristics of high performers across Baker McKenzie, regardless of job level and location. Know how Demonstrates the ability to identify the real issue, and to anticipate requirements and potential consequences; distills a range of possibilities by thinking in a considered, prudent manner Has the capacity to take on new ideas and develop knowledge and think holistically about business and address media, analyst, employee, and client audiences Able to move through a variety of tasks requiring different approaches, knowledge, and expertise, with the agility of mind and capacity for analysis and synthesis Dedication Driven by a strong personal sense of integrity and upholds exemplary quality standards Prepares thoroughly, takes responsibility, uses initiative and is self reliant to ensure work progresses to the fullest extent possible Hardworking and diligent with a keen understanding of client demands Demonstrates composure when dealing with difficult situations Personal Impact Uses complex, coordinated influencing/negotiation strategies, adapted to people, organizations, and/or the situation, e.g. networks Leverages direct reports to facilitate increased collaboration across the organization Builds partnerships based on a common agreement that acknowledges individual differences but creates a new commonality beyond root belief large-scale Creates a positive impression at all times; develops relationships through collaboration and reciprocity Negotiates to achieve mutually satisfactory outcomes; shows good judgment on when to stand strong and when to compromise Invests in, nurtures, and builds a network of productive relationships Humanity Respectful to others, regardless of their position, and earns the respect of others by being transparent Has care and concern for others and a genuine interest in others as people Treats delicate or confidential issues with grace and discretion. Why Join Us? Baker McKenzie is a truly global law firm. Founded in 1949, we advise many of the world's most dynamic and successful business organisations through our 13,200 people in 74 offices in 45 countries. Yet big does not mean impersonal. We work hard to ensure that everyone knows their role and has the support they need to perform it to the highest standard. Our culture encourages this - how we work, think and behave in a collaborative and fulfilling way. In London you will be part of a 1,000 person office, which is also our largest office globally. Originally opened in 1961, Baker McKenzie London is well established in the UK as a leading international law firm and is regularly involved in some of the country's most high-profile legal matters. We can offer you the work, pride and experience of being part of a leading law firm but in a local office environment that is hardworking, friendly and supportive. The strength of the firm and our culture is evidenced by a number of recent awards, including: Thomson Reuters (formerly Acritas' Sharplegal) Global Elite Law Firm Brand Index, 2010- 2022 - ranked 1st The Times Top 100 Graduate Employers 2021-2022: currently ranked 52nd Thomson Reuters ranked the Firm No. 1 for cross-border deals for the last 12 years. More than 70% of our deals are cross-border. For the 14th consecutive year, the Firm was ranked first for deals with emerging market involvement, by both number of announced and completed deals. Law360 ranked the Firm as one of the 400 Largest US Law Firms in in its annual survey in 2020. Identified as one of the Hall of Fame for best law firms for women by Working Mother magazine, 2011-2021. Received a a Gold Award in Stonewall's Global Workplace Equality Index of Top Global Employers for LGBTQ+ Inclusion. Ranked as one of the Top 20 Employers in the 2023 Social Mobility Employer Index. Received Double Certification for earning top marks in the 2022 Corporate Equality Index and Equidad MX of the Human Rights Campaign Foundation. Winner of the Europe Mentorship Programme - International Firm award in the Euromoney Women in Business Law Europe Awards 2021 Winner of the Gender Diversity International Firm, Talent Management International Firm, and Work-Life Balance International Firm awards in the Euromoney Women in Business Law Asia Awards 2021 Have a look at our YouTube channel to find out more about us! To Apply Please click on the Apply icon to start the online application process for this role. We will then be in touch with you once we have reviewed your application. For more information about this position or to discuss any adjustments you may require during the process please contact in confidence, Vanessa Renforth, Recruitment Manager, on +442070725731 or [email protected] Please review our Applicant Privacy Notice here NO AGENCIES PLEASE Please note Baker McKenzie does not accept unsolicited CVs. Please click here for details of our Agency Policy and commitment to sourcing directly. Commitment to Inclusion, Diversity & Equity As the first truly global law firm, diversity and inclusion are foundational to our culture and strategic vision. We are a Firm of individuals from across the globe with different backgrounds, ideas, and points of view who collegially work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources, including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, parental status, education, social background and life experience of our people. Our global strategy is focused on our people, our culture, our clients and the communities where we operate. In 2019 we enacted ambitious new targets related to gender, racial and ethnic diversity at the Firm. These targets are viewed as a floor, not a ceiling, to advancing underrepresented groups, and they are backed by a variety of strategic initiatives aimed at achieving our goals. Our strategic vision is supported in London by six active employee led networks which champion diversity, lead on a number of internal campaigns and deliver a range of activity to celebrate differences in identity, inclusion, and key dates throughout the year including: LGBT+ History Month, International Women's Day, International Trans Day of Visibility, Mental Health Awareness Week, Pride, Black History Month, Social Mobility Week, International Day of Disabled Persons and many more! Baker McKenzie London has been accredited by Disability Confident, joining over 18,000 organisations that have signed up to help change behaviours and cultures in businesses, networks and communities and reap the benefits of inclusive recruitment practices.

Do you want to be at the forefront of sustainability in combatting the traditional short life cycles of network hardware equipment? We are seeking to appoint a Knowledge Transfer Partnership (KTP) associate for a collaborative project between the University of East London and Cistor Ltd. KTP funding has been agreed for pivotal research to build a true picture of the use phase impact, embodied impact, and reliability analysis of new networking hardware equipment v’s remanufactured. If you have a bachelor's degree in computer science, enjoy developing mathematical models and tools for complex IT operations and want to play a pivotal part in driving forward a more circular approach to IT that uses what we have for longer - this role will suit you! It’s a great chance to be on the frontline of IT to protect natural resources, prevent carbon emissions and e-waste through the provision of data to make better choices. The project presents a fantastic opportunity to research, develop, design, build, and test the tool that provides intelligence on hybrid new v’s refurbished system design. Who you’ll be working with The University of East London is one of the most diverse and vibrant universities in the global capital. Our pioneering and forward-thinking vision is making a positive and significant impact to the communities we serve, inspiring both our staff and students to reach their full potential. Cistor (Headquartered in Poynton, UK) is a leading digital technology solutions provider and have been helping businesses maximise their technology investments since 2009. Part of a sustainable IT Group that is not just for profit, but for good. We are proud that every day we are reducing the impact of IT on climate change, scarce resources, and e-waste, contributing to a healthier planet. Our companies serve some of the largest organisations in the world with generation defining technology. We believe that together we will accelerate the adoption of sustainable technology through innovative solutions. You will be working with world leading academic and industry experts on digital infrastructure and energy efficiency, with a specialism in sustainable ICT infrastructure. The post holder will be based at Cistor Ltd, Lexicon House, Third Avenue, Poynton, Cheshire, SK12 1YL, UK. What we’re looking for The ideal candidate will have the ability to work to deadlines, provide solutions to challenging requirements, and look forward to working with the state-of-the-art technologies that the project requires. You will have an awareness of computer networking technology and have software development experience. Having experience or understanding of agile product development, mathematical skills, and critical thinking skills will be an advantage. You will have good interpersonal skills with the ability to communicate effectively both verbally and in writing with a variety of stakeholders. You should be able to demonstrate experience in being able to plan and prioritise workload and contribute to a multi-disciplinary team. You will work for 12 months in this InnovateUK funded project with a salary scale between £36,388 - £38,022 per annum depending on skills and experience. There is also an additional budget for travel to relevant conferences and events and you can undertake the existing skill development training offered by the University of East London. For informal enquiries about the post, please contact Prof Rabih Bashroush at [email protected] or Dr Umaima Haider at [email protected]

Type Permanent - Full Time Location London Job Role Information Technology About Withersworldwide A law firm focused on people and collaboration. For the past 125 years, Withers has supported some of the world's most remarkable people and organisations at defining moments in their lives. We are the only international law firm focused on successful individuals and private capital, working closely with founders, investors and family offices. We also advise governments, charities, global brands and start-ups of all shapes and sizes. Many of our clients are shaping the future and creating solutions to tackle many of the world's problems. It makes for a fascinating and challenging practice. Our role is to get to know each individual client, find out where they want to be, and help them to get there – whether they are building a business, looking after their family, involved in a complex dispute or protecting their finances for the future. To meet their unique needs we are exceptionally collaborative, working together across teams and time zones. We are agile, focusing on strategy rather than rigid ideas and traditional hierarchy. It is a truly flexible working culture that puts people first. Join us to be part of a team that is always looking to the future. Where initiative, big ideas and bold moves are always encouraged. Where you can truly be yourself. What are we looking for? We are looking for an experienced technical systems analyst who has strong messaging expertise to support the firms communications platforms. The position will primarily be involved in the day-to-day operation of the firms messaging systems. The person must also be able to perform generalist administration across the firms systems and work with 3rd party vendors for troubleshooting when required. The ideal candidate must be passionate about technology, solution driven and enjoy collaborating as part of a larger team. The candidate must have strong expertise across a wide array of Infrastructure platforms, specialising as a subject matter expert in a number of these. The role will include operational support and maintenance, as well as project related work streams. The candidate will need to be comfortable taking on this mixture of responsibilities, which will vary between design, implementation and operational tasks. The candidate should be comfortable raising risks, recommending improvements, contributing to strategy, building mandates and architecting new solutions aligned to our overall Infrastructure strategy. They will be taking a technical lead on work steams and must have the interpersonal skills required to engage with technical and non-technical stake holders. The candidate needs to be a technologist with a genuine passion and enthusiasm for what they do. A high level of personal organisation and professionalism is required, together with a proactive attitude and an ability to work under pressure to tight deadlines. The candidate must be able to manage their own day to day workload, advising the Global IT Infrastructure Manager as to risks and recommendations. The individual will work in our London office as part of the Global Systems Team. The Global Systems Team is located in London and is responsible for supporting and maintaining the firm's technology across geographical regions. The Global Systems Team is split into six functional but collaborative groups – Infrastructure, Applications, Development, Solution Architecture, Testing and Change and Release. The infrastructure team are responsible for supporting the firm's global Infrastructure platforms and services, including but not limited to Windows Server operating systems, Active Directory Services, messaging, Co-Lo, virtualisation, compute, storage, backup, networking, cloud, Microsoft 365, unified communications and security. This is a global role with responsibilities across Europe, Asia-pacific and the United States. The role will require international travel to our regional offices and datacentres as projects demand. The priority for all IT activity is to maintain the highest levels of stability and reliability in the services delivered. This role requires experience of working in a medium to large multi-site professional services organisation. Strong written and verbal communication skills are required with the ability to work with a wide range of people including vendors, project managers, technologists, legal staff, partners, secretaries and other support staff. A very high level of personal organisation and professionalism is required, together with a 'can-do' attitude and an ability to work to tight deadlines and under pressure. The candidate must be able to manage their own day to day workload as well as long term initiatives. This person must inspire a positive work environment and help champion quality, innovation, teamwork, and service to the business. Technical experience required 3-5 years in a technical support role or messaging SME Industry recognised technical qualifications or degree educated Unified Communications / Messaging / Collaboration technical background Expert knowledge in Office 365 (Exchange, Teams, Intune), Mimecast, MDM platforms and mobile computing technologies and devices Strong practical understanding of IT security, patching, compliance and best practices. Good knowledge of Virtual technologies such as VMware and storage solutions Ability to support backend platforms such as Windows-based Servers and appliances Experience architecting and implementing technical solutions. Proven 3rd line troubleshooting skills and the ability to manage a call queue proactively Excellent customer service Experience of working in a ITIL-based support environment and with Help Desk systems such as TopDesk Areas of focus and responsibilities Identifying, documenting and undertaking maintenance and administration processes on systems infrastructure globally, with particular emphasis messaging systems Be a technical resource for projects run by the Project Management Office. Produce and maintain technical documentation and articles for the knowledge base. Progress projects and tasks on time and to budget Monitor the team queue in the Help Desk call-logging system to ensure incidents, service requests and problems are managed in a timely manner 3rd line support of all systems, ensuring that the highest levels of stability and reliability are maintained Correctly diagnose software and hardware faults and liaise with 3rd party engineers where needed. Incidents should be actioned within agreed timescales and monitored to resolution Provide technical assistance and know-how to the test and release process. Working closely with wider System team and 3rd party vendors Identify, document and undertake maintenance and administration processes on systems globally, with particular emphasis on messaging and unified communications technology Maintain technical leadership in assigned technologies, and ensure that responsibilities for key technologies are appropriately allocated and understood by colleagues Develop, present and implement proposals to improve systems and infrastructure Working with the manager, ensure that support contracts are in place for all systems and appropriate support, backup and capacity procedures are in place and documented Assist with infrastructure / server support and patching Identify major support incidents and liaise with support teams, following the Major Incident process. Inform the Manager and IT Management of any escalating support issues in order that they may be resolved within reasonable time scales Establish and maintain contact with colleagues in all offices to ensure that a consistent approach is being adopted across the firm Continually maintain and expand strong working knowledge of current Firm-supported and future technologies to provide technically accurate solutions to end-users Actively knowledge share and work with service desk staff to empower 1/2nd line Creating scripts / tools / app's to improve support processes Ensure that the housekeeping and administration of systems are carried out in accordance with the firm's policies and procedures Adhere fully to the Change and Release management processes Adhere fully to the Problem management process and to the investigation of the root cause of outages Ensure security is maintained in line with the Firm’s security standards Contribute to the IT Risk register to identify and manage operational risks and work to eliminate areas of vulnerability Occasional assistance with cover for the EU/Asia IT Help Desk and US IT Help Desk telephones The Essentials 9.30am to 5.30pm core hours but flexibility is a must 8am to 4pm early shift is in place. It rotates every 4-5 weeks 24/7 on call rota is in place. It rotates every 4-5 weeks Agile working environment split between the London office and home You must have a home office area and suitable equipment to work comfortably and efficiently 12 weeks' probation period 12 weeks’ notice period Flexible benefits package including pension, private medical, season ticket loan, subsidised gym memberships, lifestyle discount scheme, on site cafà plus more Information for Recruitment Agencies Withersworldwide endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, Withersworldwide operates a preferred supplier list and will not be accepting unsolicited applications from non-PSL agencies for this role. Equal Opportunities Employment Statement It is the policy of Withersworldwide to provide equal opportunities for all employees in relation to recruitment, training and promotion. Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality and ethnic and national origin), religion or belief, sex or sexual orientation.