Overview of salaries statistics of the profession "Technical Support in UK"

Our client, Timeless IMS, has evolved over the last fifteen years from being an IT support company, supporting both single homes to large multi-site corporations offering Intelligent Managed Solutions across four key areas of technology; Intelligence, People, Security and Cloud.They are currently recruiting a Senior Technical Support Engineer.As the successful candidate:You will be responsible for managing and growing a technical team delivering first-class telephone, remote and on-site support to our customers across varying sectors. You will also be expected to complete project work in a team and independently to strict deadlines. You will resolve incidents using Autotask Service ticketing software. You will be required to monitor, manage, and contribute to the operation of our advanced RMM software.You will have several tasksPrimary, you will manage and grow their small technical support team and provide 1st to 3rd line technical support and onsite project work for their clients within set SLAs; this includes (but is not limited to):Monitor and analyse Service Desk performance metrics, identifying areas for improvement and implementing appropriate measures.Work alongside the operations manager to grow and develop the Technical TeamWork alongside the sales department with pre and post sales queries.Manage and train technical staff and outsourced helpdesk.Respond to Client service requests by providing remote desktop and server support within support agreement targets (SLAs)Support Microsoft 365 issues and change requests.Create and maintain requests in our ticketing system raised by the customer via telephone and email.Manage own daily schedule by working through the service board and monitor, categorise, and setting the priority of incoming ticketsCommunication with customers required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesTroubleshoot and resolve issues with Microsoft / MacOS operating systemsProactively review alerts originating from customer infrastructureAdminister and support on-premises/Azure Active DirectoryBuild and configuration of both physical and virtual machinesProvide networking support for routers, switches, firewalls, wireless access pointsMonitor and manage security software and cloud tools (Microsoft 365/Watchguard)Backup creation and administrationPerform preventative maintenance activitiesMaintain our documentation systemEscalation of tickets to the relevant persons or team as necessaryKeep customers regularly updated, both via our ticketing system and telephoneSupporting Project Managers with the preparation and delivery of projectsComplete project tickets and phases as assignedMake sure new/pending tickets do not exceed our SLA by picking up unassigned ticketsVisit customer premises when necessaryStay up to date with advances in technologyPlace of WorkOffice Based Ashford, SurreyHours of WorkMonday to Friday (8:30 to 5:30 with 1-hour lunch)Out-of-hours support (when required)SkillsAll candidates must have the following knowledge to an excellent level of the following skills and at least four years of experience in a similar role.Desktop and server hardwareMicrosoft Windows 10/11Microsoft Office desktop apps (to the latest version)macOS (to the latest version)Microsoft 365, including Exchange, SharePoint, OneDrive, Teams and AzureSwitches and firewallsNetworking knowledge (TCP/IP, DNS, DHCP and VPN)Use and management of RMM softwareNetwork Security (Watchguard experience Preferable)DesirableExperience with building and/or maintaining a Service DeskAdvanced networking (VLANs etc.)Active Directory / Azure Active DirectoryMicrosoft Windows ServerMulti-Factor AuthenticationCyber Essentials understanding and complianceEndpoint ProtectionPersonal SkillsClear and fluent English (written and spoken)Excellent customer service and communication skillsAbility to manage and prioritise tasksTimekeeping and time managementWork as a team and independentlySelf-motivated, resourceful, and keen to learn and share knowledgeAbility to lead by example - developing and maintaining a respectful and inclusive working environmentAbility to plan, organise and adapt to changing job tasks within own roleStrong analytical, logical, and troubleshooting skillsStrong efficiency skills, with the ability to multi-task in a fast pasted environmentFlexible approach to working hoursQualificationsAt least four years of experience in a similar role (essential)CompTIA A+/Network+/Security+ (desirable)ITIL Foundation (desirable)Salary: Neg depending on experience

This is a lovely opportunity for an experienced IT engineer to join a well established, stable and successful IT support SME covering the North West and North Wales. The company has built up a loyal and solid customer base over the last 15+ years along with a great reputation amongst both its clients and suppliers.If you are an experienced [AE1]IT support professional who would like to become part of a small close-knit team where no two days are ever the same, and your proven track record in providing first class help and advice to your clients will be welcomed and appreciated, this could be the right move for you. It’s a varied and interesting role which includes mentoring the less experienced members of the team and sharing your knowledge and skills to help them develop their own as well as providing high quality technical help across all levels to customers as required.The key responsibilities of the IT Technical Support Engineer will be to…· Respond to customer service calls and problem resolution via the company help desk support system, whether inhouse or onsite· Deliver agreed IT projects as required, including the installation and support of server and storage hardware· Provide emergency onsite client support as needed· Work with the MD of the business on the technical specification for client project proposals in order to provide tailored service solutions as appropriateThe successful IT Technical Support Engineer candidate…· Must have at least 5 years working in a varied, multi tasking IT role as either part of an MSP or small team within an individual company· Is highly experienced in project delivery and troubleshooting across a variety of platforms, on premise or in the cloud.· Will have excellent MS Server/Office365 administration and troubleshooting skills – Active Directory and Group Policy· Will have the ability to install, configure and troubleshoot Microsoft RDS platforms.· Should have good MS SQL install and administration skills.· Should have a sound working knowledge of Networking and Wi-Fi project delivery as well as the installation and support of server and storage hardware – ideally HPE· Will have a track record in Firewall administration and IT security – preferably Watchguard· A working knowledge of VOIP telephone systems would be useful but not essential· Is a strong, effective communicator with both customers and colleagues alike· Must be happy to be on call for up to one weekend in fourThe role is office, home and field based so a full driving license is essential.Job Type: Full-timeSalary: £35,000.00-£40,000.00 per yearSchedule: Monday to FridayExperience: 2nd/3rd Line Support: 3 years (required)Licence/Certification: Driving Licence (required)Work Location: In person

The DMS Digital Group has thrived as one of the North West’s largest independent technology providers, with over 30 years’ experience. Our range of products and services span across several divisions – Managed Services, Print and Document Management, IT Services, CCTV and Audio Visual.Due to expansion and continued growth plans, we are currently recruiting for a Technical Support Trainee.RoleTo suit an enthusiastic individual who is happy to get involved in all aspects of the job.Provide support remotely or face-to-face to our range of clients for our wide range of technology products.ResponsibilitiesLog all incidents and requests within the managed service system.Keep track of ongoing work and pick up incoming work.Manage, prioritise and plan own work queue and deal with calls within SLAs.Liaise with 3rd Party Suppliers to resolve issues for our customers.Perform maintenance and upgrades of software and hardware in response to alerts, support tickets and customer needs.Proactively drive your own workload, have the ability work under own initiative identify and drive through opportunities for improvement/change.To create and maintain knowledge base articles to enable consistency.Update and acquire information from clients.RequirementsExcellent communication and customer service skills with a positive attitude essential.Good problem-solving skills and ability to deliver consistently to tight timescales and changing priorities.Working knowledge of Windows 10 & 11, Windows Servers, Microsoft Office, Active Directory, Azure Active Directory, Workgroups, Microsoft 365, TeamViewer, printing, and office technologies.Ability to learn new technologies and terminology quickly.You will have previous experience in a IT Helpdesk role.Job Types: Full-time, PermanentSalary: £18,000.00-£22,000.00 per yearBenefits: Company events Employee discount Free parking On-site parkingSchedule: Monday to FridayAbility to commute/relocate: Bolton: reliably commute or plan to relocate before starting work (required)Work Location: In person

Technical Support Specialist: £31,000 - depending on experience. Ready to join a company that puts employee development and progression at the forefront?! At Wireless CCTV we appreciate all our employees and know they are our strongest assets, this is the reason we are passionate about providing long-lasting careers. In the role of Technical Support Specialist, you will ensure that WCCTV employees’ queries, problems and issues of a technical IT / IS nature are fully resolved, and the outcome is communicated and logged. The Technical Support Specialist Role Overview: Oversees the daily performance and administration of the computer systems and uses specialist technical knowledge to troubleshoot and provide technical support. Reviews, monitors and upgrades existing computer systems and programmes Determines user specifications for hardware and software Trains staff in the use of new software or hardware Installs new and maintains existing hardware and software Supervise a team of Support Technicians Provide out-of-hours support for critical systems The Benefits for a Technical Support Specialist: Annual Salary of up to £31,000, depending on experience. Private equity-backed employer, we will provide continuous support and development throughout your career. 23 days annual leave, increasing with length of service from year two, currently up to 32 days entitlement plus bank holidays. Private healthcare and dental care schemes, supplying wellness and mental health support services. Company pension scheme, with employer contributions increasing with length of service. Newly refurbished open plan office, encouraging an inter-department supportive environment. What we are looking for: A minimum of 3 years of Technical Support experience A willingness and able to travel to other WCCTV sites and Data centre. Experience with Office 365 Administration. Ability to work independently under general guidelines with strict deadlines. Hold a full driving licence. Able to work out of hours to resolve critical issues. Strong communication - written and verbal Who are we?! Wireless CCTV (WCCTV) was founded in 2001 and we are established as the market leader for rapidly deployable mobile surveillance systems. We strive to maintain this by ensuring our core values of Quality, Innovation and Customer First are the focus of everything we do. In 2021, Private Equity Firm LDC made a substantial investment in WCCTV. This investment is allowing us to rapidly scale and grow in the UK and establish a larger presence and explore new opportunities within the US. In addition to this investment, we were also recently named the overall winner on the top 100 Profit Track, “Ones to Watch” list in the UK. We firmly believe our employees are our strongest asset, and for that reason, we are dedicated to supporting their professional and personal development. WCCTV is an equal opportunities employer and encourages applications from a broad range of backgrounds.

Who we areThe IT Dept is based in Leyland and we're a small, dedicated team with a big heart and great attitude looking to further enhance our corner of the world. As a Managed Service Provider offering solid ICT solutions and support for businesses, schools and charities throughout Lancashire we need you to join us in this mission.Who you areIdeally someone with quality experience in a similar role educated to degree level. If you’ve got experience in the education sector or a private IT company, all the better as you’ll be able to hit the ground running. You will be a good communicator with the ability to proactively troubleshoot and resolve complex technical issues yet be able to explain them in simple terms to clients as required.Training opportunities are available, along with peer mentoring which will combine with being actively encouraged to put your mark on The IT Dept.What you'll doAmongst other things, you will provide a point of contact for clients, carry out day to day helpdesk support, web host management, emails, Microsoft 365 admin, site visits to schools and businesses.Repair, maintain, install and upgrade computers, servers and network infrastructure equipment, along with backup and Disaster Recovery deployment and monitoring.Effectively resolve client issues with a variety of software and needs, so you’ll have the ability to think on your feet and be confident in delivering success.The usual techie stuff that is core business along with relevant project delivery.To further enhance your application, having business development experience and marketing knowledge would be a great additional skill to have for internal processes, documentation, customer service and to drive company growth.Skills and Experience (some or all, plus a willingness to learn) Veeam, Hyper-V, VMware, AzureAD, Microsoft 365, Windows Server 2012-2019, Active Directory, Group Policies WAN, LAN and WiFi (DrayTek and Ruckus) DNS, WHM, cPanel hosting interfaces Hardware and software diagnostics and repairs or upgrades Telecoms application and hardware support Cyber-security knowledge of best practices and Endpoint Protection Methods Attention to detail, resolution logging and documentation, good timekeeping, communication and the power to take away the pain of suffering client Have a driving licence and car for client visits (mileage costs reimbursed)How to applyIf you'd like to get involved then please send your CV or link to your LinkedIn page along with a covering letter.No agencies please.Job Types: Permanent, Full-time, Part-timeSalary: £21,000.00-£26,000.00 per yearBenefits: Canteen Company pension Flexitime Free parking On-site parking Work from homeSchedule: Flexitime Monday to FridayEducation: Certificate of Higher Education (required)Experience: IT support: 5 years (required)Work Location: In personExpected start date: 01/12/2023

Epos & Technical SupportFull time hours working 9-5pm Monday to Friday with additional on call WFH.22 Days holiday + Bank Holidays Job Brief:You will be working for one of Yorkshires best known Independent Merchant Services companies.This is a great opportunity to join our organisation in the role of Epos & Technical Support.As part of our Technical Team, you will need to be confident, friendly and have excellent communication skills both written and verbal. Have a customer focused approach, working well within the team as well as individually.You will be extremely pro-active, self-motivated and be able to provide excellent customer service.The successful candidate will require a high level of efficiency and organisational skills in supporting a growing and very busy company offering a full range of Merchant services and EPOS solutions.Full clean driving license is essential as site visits and installations will be integral to the role.Key Responsibilities: Demonstration of our services to potential customers in person and remotely Building customised Epos systems in line with customer requirements 1st line Technical support to customers, via phone, email, and ticket system Troubleshooting Epos/ Technical issues Diagnosing and resolving faults remotely Providing timely and accurate customer feedback Configuration of hardware / software Installation on site Management of own diary to build and install projects within SLA’s Stock taking and reporting Stock ordering and managementRequirements:· Previous experience within a customer facing role and a background/ understanding of ICRTouch Software· To have a good understanding of IT & Network systems· Excellent communicator both with customers and within the business, during and after the Epos build/ product installation.· Proficient IT skills especially Word, Excel, Outlook· Work well under pressure· Flexible approach to work with the ability to cope with a busy growing business· Be a presentable, hands-on positive individual· To be proactive and customer focused.· Attention to detail and good problem-solving skills· Keep updated with procedural changesPackage:Fulltime time role – immediate start availableSalary £25-27,000 depending upon experience + additional on call allowance and bonusUse of Company VanPrivate Medical Insurance (after 6 months service)Death In service CoverCompany Pension SchemePlus, current additional company benefits and incentives.Please note that only applicants with the relevant experience will be consideredJob Types: Full-time, PermanentSalary: £25,000.00-£27,000.00 per yearBenefits: Company car Company pension On-site parking Private medical insuranceSchedule: Monday to FridaySupplemental pay types: Performance bonus Quarterly bonusCOVID-19 considerations:As per current government guidelinesWork Location: In personApplication deadline: 01/11/2023Expected start date: 01/12/2023

The Technical Support Manager plays a critical role in ensuring the highest level of technical support for our customers. As Technical Support Manager, you will be responsible for resolving complex technical issues, providing guidance to customers and collaborating with development and product teams to enhance our products and services. Key Responsibilities: Investigate and resolve highly complex technical issues incoming from customers. Utilise your in-depth technical knowledge and problem-solving skills to diagnose and resolve problems efficiently. Where development support is required ensure all troubleshooting information is recorded and relayed accurately. Provide exceptional customer service by responding to inquiries, resolving issues, and managing customer expectations. Ensure that customers receive timely updates on the status of their escalated cases. Create and maintain detailed documentation of troubleshooting steps, solutions, and best practices. Share knowledge within the team and contribute to the knowledge base for future reference. Collaborate with implementation teams to manage and prioritise escalations for inflight projects. Work with all teams to ensure escalations are resolved within defined SLAs. Stay up-to-date with the latest product developments and features. Act as a subject matter expert for specific products or areas of expertise. Work closely with other departments, including Engineering and Product Development, to provide input on product improvements and bug resolutions. Act as a liaison between customers and the development team on critical issues Provide guidance and mentorship to junior and temporary support engineers. Assist in training new team members and helping them develop their technical skills. Use Analytical skills to investigate logs to help and aid in your troubleshooting (Microsoft Event Viewer/Chrome/Edge Developer Mode) Generate reports on escalated cases, issue trends, and resolutions. Provide regular status updates to management and contribute to data-driven decisions. Maintain and update the ITSM portal, testing and implementing new ITSM features Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., CompTIA A+, MCSE, AWS) are a plus. Proven experience as a 2nd or 3rd line technical support engineer, demonstrating a deep understanding of troubleshooting methodologies. Strong expertise in supporting cloud based (Mainly AWS) products with an understand of Single Sign on being a distinct advantage. Powerful communication skills, both written and verbal. Ability to explain complex technical concepts to non-technical customers. Strong problem-solving and troubleshooting skills and the ability to work well under pressure. A customer-focused mindset and a commitment to delivering exceptional customer service. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Flexibility to work on a rotating shift schedule if required. What We Offer A hybrid flexible working model – our team are in the office 3 days per week with 2 days working remote Supportive team culture that values personal development Opportunity to learn and grow in a dynamic, fast paced environment Share options Enhanced Pension plan Health Cash Plan Enhanced Parental Leave 25 days holiday, rising with length of service EV Scheme Cycle to Work Scheme Free breakfast every day when in the office Free office fitness and mindfulness classes 24/7 mental health support and company-paid counselling Monthly company events and parties

About usWith over 12 years of industry experience, we’re a grown, well-established and trusted strategic I.T. partner to a wide range of organisations and in-house teams. We advocate an open, friendly, and fun working environment.Our work environment includes: Modern office setting Growth opportunities On-the-job training Relaxed atmosphere Regular social events Company perks Lively atmosphereOur company is looking for entry level or higher technical support candidates to support our fast growing customer base.You will be working towards a Cloud Network Specialsit quailfication.Desired personal qualities: Enthusiasm for IT Eager to learn Good communicator Team playerThe RoleWe are excited to be recruiting an IT Helpdesk Support Technician. Supporting our external customers, you’ll be dealing with 1st and 2nd line support enquires (mainly M365 related) providing first time fixes, where possible, to agreed SLA’s.Place of WorkThis role will be based at Foresight Business Solutions, Hollinwood Buisenss Centre, Oldham but may also require occasional travel to other places of work in line with roles and responsibilities.Key Roles & Responsibilities: Acting as the initial point of contact on the Service Desk. Ensuring the maintenance and support of the client's IT infrastructure, and delivering effective desktop support to all business users. Providing application support to external customers. Swiftly and efficiently resolving IT-related issues. Handling administrative tasks for client new hires and departures. Managing equipment assets. Configuring and setting up new laptops, desktops, and mobile/tablet devices. Recording and maintaining logs for desktops and laptops. Creating and upkeeping documentation for the IT InfrastructureThe IT Helpdesk Support technician is expected to fulfill the following : Proficiency in 1st line support. Extensive experience in Office365 Administration. A proven track record in providing customer support both over the phone and in-person. Competence in ticket management. Proficiency with Windows 10. Familiarity with Server 2012/2016/2019. Knowledge of Linux. Competence in Active Directory, group policies, and principles. Proficiency in networking hardware and software, including network hardware and phone patching. Ability to work effectively both independently and as part of a team.Experience: Technical support: 2 years (required) Microsoft 365: 2 years (required)Important Information:To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.*You will be subject to DBS checks.*You will need a full UK Driving Licence.Job Type: Full-timeSalary: £21,000.00-£24,000.00 per yearBenefits: Additional leave Company events Company pension On-site parking Profit sharing Sick paySchedule: Monday to FridaySupplemental pay types: Yearly bonusWork Location: On the road

Location: Tytherington Business Park, MacclesfieldHybrid environmentContract: PermanentFourth is the first global cloud-based intelligent back-office platform in the restaurant and hospitality industries. We are no ordinary software company! We pride ourselves on the culture we have created and work hard to ensure this is never compromised. This is a place where people want to work, develop in their roles; where people pull together to work as a team and ultimately be a company, we are all proud to be a part of.We have an exciting opportunity for a Technical Support Agent to join our team based in Macclesfield on a full-time basis.Job PurposeThe role of a Technical Support Agent will be the first point of contact for our customers for system queries. We take pride in delivering outstanding service to both external and internal customers and exemplifying teamwork daily. You will be working side by side with other technicians and will provide technical assistance and training to our customers. This position requires handing a full range of tasks, so multi-tasking is a necessity. With our mission to provide an unparalleled customer experience, we offer support seven days a week and require weekend availability from our team members.Key Responsibilities (Macclesfield) Ability to quickly learn our products in order to be capable of supporting and troubleshooting them Input complete and accurate notes in the internal systems. Effectively manage time and resources in order to deliver the highest value to our customers. Deliver excellent customer service at all times by: Building rapport with customers Being genuine and making customers feel comfortable Inspiring confidence in the solutions we deliver Be conscious of our customer time and potential frustration Follow up on all matters in a timely mannerExperience with the following is preferred but not required: Previous experience in a call centre environment Experience with Zendesk Restaurant experience Bilingual in English and SpanishMinimum Qualifications: Strong foundation of basic computer and smart-phone technology Must possess excellent verbal and written communication skills. Must possess a strong team attitude while being dependable and flexibleBenefits Holidays. We all need to rest so you get 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays! ️Flexible working! Use our flexible working hours and hybrid working environments to manage it. Wellness activities and a lot of pampering included. On top of that, you can add gym subscription discounts. Laptop and equipment. Healthcare expense claim tools! Like in life, at work we also want you to grow with certifications. Annual meet ups! Enhanced parenting scheme! Cycle to work scheme and season ticket loan provided. Pension and life insurance? Several, for you to choose what looks convenient. On demand pay tools for you to be able to access salary even before the end of the month!Our StoryIn July 2019 Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.Fourth is an Equal Opportunity EmployerAll qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.Job Types: Permanent, Full-timeSalary: £20,319.00 per yearBenefits: Casual dress Company events Company pension Cycle to work scheme Gym membership Health & wellbeing programme On-site parking Sick pay Work from homeSchedule: 8 hour shift Weekend availabilityAbility to commute/relocate: Macclesfield, SK10 2XR: reliably commute or plan to relocate before starting work (required)Work Location: Hybrid remote in Macclesfield, SK10 2XR

CTM Professional Services (CTM) is a fast-paced, dynamic, and growing global Information Communications and Technology (ICT) professional services provider. CTM provides ICT professional services to small, medium, and large sized enterprises. As a niche provider in compute, network, and security, we offer our customers solutions and services in the areas of cloud, technology, and management.As part of the technical operations support team, your role will be handle incidents, requests and change control for some of Australia’s & the UK's big brand name customers. Reporting to the NOC manager, you will ensure quality delivery of end-to-end operations within defined SLAs across multiple platforms of technology . This role will require you work on a rotating 24x7 rosterYou will have knowledge working within ITSM frameworks and attempting to resolve tickets at a 80% at the first point of contact. Your ability to think on your feet and excellent troubleshooting skills will see you drive outcomes for your customers in times of high impact.To be successful in this role, you will possess strong networking skills and the ability to troubleshoot level 1-2-3 IT issues such as Microsoft 365, Windows Server, Active Directory, Windows 10 Pro, VPNs and much more. As a starting position, you will have the opportunity to work with complex enterprise level network when you are not assisting end-user IT issues.In return CTM Professional Services will supply you with professional career development, technology training and a friendly, active and fun environment to work in. Our methodology is to work hard and play hard to succeed.This is a permanent position and candidates wanting contract roles need not apply.Mandatory Skills An exceptionally strong understanding Windows IT support Understanding of cloud platforms and Microsoft based infrastructure Experience working with ticketing systems Excellent written and verbal skills Must possess a current and valid police background check. Must prove that you have the ability to follow change control. Have a strong understanding of service desk operations and SLAsRequired Technology Experience:Knowledge and experience with at least two (2) of the following technologies: Windows 10 Security (Forcepoint, Checkpoint, Fortinet, Palo Alto, Forcescout, etc) Windows Server and its associated technologies Cloud (AWS, Azure, Microsoft 365)As part of our 24/7 helpdesk, your shift will be rostered between Mon-Sat 7AM-10PM, with an on call phone being rostered every week.Position is remote, but travel to the London, Manchester and Leeds area a few times a month is required. During the first few weeks of the job, if you are based in the north, you must be in the Leeds office for one month. CTM has a dedicated office in Manchester and coworking spaces in Leeds and London if you prefer onsite work. Professional level multilingual skills are a plus.Job Types: Permanent, Full-timeSalary: £19,000.00-£29,000.00 per yearBenefits: Additional leave Bereavement leave Company events Company pension Sick pay Work from homeSchedule: 8 hour shift Monday to FridaySupplemental pay types: Commission pay Performance bonusExperience: IT: 1 year (required)Work Location: Hybrid remote in ManchesterApplication deadline: 19/10/2023Expected start date: 23/10/2023

Force Information Systems Limited (FIS), a Harris Computer company, is currently recruiting for a Technical Support Analyst on a permanent, remote-working basis.The Technical Support Analyst provides application support to customers involving answering complex questions, contributing to a knowledge base and serving as a support liaison between the company and the customer.Position & ResponsibilitiesIn performing this role your core duties and responsibilities will include, but will not be limited to: Handles the escalated support calls or tickets; may work directly with customers to provide services and help resolve computing problems. Manages bug fixes and software enhancements. Uses discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns. Recognizes issue with code, but escalates to development. Provides technical leadership and training for lower level support specialists. Receives requests for computer technical assistance and problem resolution from company employees. Collects detailed information to categorize request in order to determine method of resolution, and create processes and guides. Exercises sound professional judgment in analysis of problem in order to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem. Directs the activities of lower level technical support analysts to contribute to the overall performance of the help desk operation including internal training and mentoring. Other duties as assigned.What we are looking for· Circa 18 months + experience providing technical support· Experience of fault finding bugs / issues and responding to tickets· A proactive self-starter who is versatile and flexible around tasks· Experience with SQL based database systems· Ability to read basic VB6/C# code· It would also be beneficial if you have a working knowledge of SAP Crystal ReportsPlease note:· The successful applicant must go through & pass Police vetting process· The successful applicant must be based in the UK· Working hours 9 – 5:30pm GMTAbout UsForce Information Systems Limited (FIS) was formed in 1988 to develop solutions for the Police Service. The staff had until then been working on numerous projects such as HOLMES, Crime, Command and Control, Custody, Case Prep. and Intelligence.The majority of the staff have been with FIS for over 20 years and have been primarily working on projects for the Police Service. Other projects have included credit card fraud for some of the major banks, as well as providing intelligence systems to the Royal Mail and various charities as well as developing a plethora of smaller bespoke software solutions, created to cater to specific business needs.FIS supply software to 100% of police forces within Great Britain.At Harris, we strive to create a respectful and united environment where all members of our globally diverse community are empowered and have equitable opportunities to succeed.BenefitsHarris offer an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325.Supporting your applicationOur recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities employer, we want to make sure we do all we can to make this a positive experience for you. When applying, please make us aware on your application of any adjustments or additional support we can provide you with before or on the day of an interview.Job Types: Permanent, Full-timeSalary: £30,000.00-£35,000.00 per yearSchedule: Monday to FridayWork Location: In person

Specialisation: Installation & Services Location: Blackburn Your Job Technical support for all products covering: Responding to customer support requests via phone, email and support tickets. Testing new software for release to customers. Installing software via remote connection and during site visits to customers. Initially office based, the role has the opportunity to develop further with on-site work commissioning new systems in UK and abroad, training customers and providing sales support for new business. Your profile Self-motivated and able to work in a team environment as well as individually. Offering good inter-personal skills. Able to travel frequently within UK and abroad. Possess good technical understanding. Familiar with Microsoft operating systems and Office applications. Additional experience Training will be provided however experience or knowledge in any of the following areas will be of benefit towards your application: Manufacturing: textiles (e.g. spinning/weaving/knitting), plastics (e.g. injection molding, extrusion, thermoforming). IT skills: networking, databases (Oracle/SQL Server), Microsoft Windows Server OS, XML, HTML, SQL, Power BI, Cloud Systems, virtualization, scripting. Additional foreign languages. We offer An international environment with a highly technical product range. Open work environment with a flat organization. Internal and external training opportunities. Autonomy and room for initiative. Are you interested? Applications in writing to with Ref 2023TSEUK/BMS at the address below or by email to: [email protected] Why you and BMSvision? We like you to develop yourself: from in-depth trainings to new discoveries at international fairs. We like to grow with you: we understand that life happens, and we'll provide flexibility. We like you to enjoy yourself: the colleagues are nice to work with, but also nice to hang out with after work.

Specialisation: Installation & Services Location: Blackburn Your Job Technical support for all products covering: Responding to customer support requests via phone, email and support tickets. Testing new software for release to customers. Installing software via remote connection and during site visits to customers. Initially office based, the role has the opportunity to develop further with on-site work commissioning new systems in UK and abroad, training customers and providing sales support for new business. Your profile Self-motivated and able to work in a team environment as well as individually. Offering good inter-personal skills. Able to travel frequently within UK and abroad. Possess good technical understanding. Familiar with Microsoft operating systems and Office applications. Additional experience Training will be provided however experience or knowledge in any of the following areas will be of benefit towards your application: Manufacturing: textiles (e.g. spinning/weaving/knitting), plastics (e.g. injection molding, extrusion, thermoforming). IT skills: networking, databases (Oracle/SQL Server), Microsoft Windows Server OS, XML, HTML, SQL, Power BI, Cloud Systems, virtualization, scripting. Additional foreign languages. We offer An international environment with a highly technical product range. Open work environment with a flat organization. Internal and external training opportunities. Autonomy and room for initiative. Are you interested? Applications in writing to with Ref 2023TSEUK/BMS at the address below or by email to: [email protected]

We’re building an inclusive work environment Here at Zen your gender, race, ethnicity, neurodiversity, sexuality, sub culture, size, introversion, extraversion, family background and everything else that shapes you does matter to us. Because they matter to you and are part of who you are. We’re interested in you as an individual and here you’ll find opportunities to develop, be recognised and hopefully enjoy yourself along the way. So don’t hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you. The hiring manager for this role is Neil Cross, Retail Technical Support Operations Manager. We appreciate that sometimes it’s helpful to talk about the role with someone that works at Zen so if you wish to find out more or discuss any details you’re not sure about, feel free to get in touch by calling 01706 902 275 or if you prefer to send an email – you can to and we will get back to you as soon as possible. FAO Recruitment agencies & organisations: Please note that we do not need agency support to fill this role. We have a small, but great, pool of agencies on our PSL and will contact one of those if we need to. The Role This role is an exciting, energetic opportunity for the right candidate to join the team. The team is vibrant and dynamic, working within a busy environment that benefits from the free exchange of practical ideas and a “do the right thing” ethos. As a member of the Technical Support team, you will act as the first point of contact for a range of customers, supporting our FTTP, xDSL, PSTN, VoIP and email products through to resolution. The primary objective of the role is to provide first time resolution at initial point of contact as well as educating our customers on self-serve capabilities and benefits. Throughout this process you will be providing timely updates and ensuring the query is given the correct level of priority and attention to gain a prompt resolution. The role calls for excellent customer service skills with the ability to identify and support a wide range of customer types from home end users to business customers of various sizes. This role will suit individuals who are committed to providing premium quality technical solutions support and are able to troubleshoot in a thoughtful and efficient way, in some instances identifying a problem with limited information from the customer as well as having an ability to understand the impact of a service failure on our customer operations. Key Responsibilities To provide high quality telephony, supplier-portal and email support to Zen’s Consumer customers Correctly identify the root cause of customer issues through thoughtful and efficient diagnostics Take ownership of customer issues following through until resolution Provide timely and accurate responses to customer enquiries via phone/email/portals Take internal escalations and track/raise escalations to 2nd and 3rd Line teams Educate Consumer customers to be able to fix their own problems via our self-serve tools and champion the benefits of these tools Provide input and feedback to deliver continual improvement and assist your team in implementing changes Attend meetings and projects as determined by the business Other reasonable duties and projects as defined by your line manager Technical Candidate Profile Understanding and experience of ADSL, FTTC, FTTP(H) , VoIP and PSTN product portfolios Trouble shooting skill and experience Knowledge of internet technologies, such as but not limited to: Email/HTTP/DNS/IPv4/IPv6/IPVPN Previous experience is preferred in this range of technologies and products: XDSL, PSTN, FTTP, SOGEA, VoIP and WLR3 Previous experience of Fault Management or ticket handling is desirable Personal Candidate Profile Highly customer focussed & able to add value to our award-winning customer service standards Excellent communication skills, able to articulate technical information to a variety of end user abilities Good questioning techniques to identify the root cause of issues Proven experience in a Customer Service, Technical Support, or similar role Ability to work on own initiative managing multiple tasks at one time and work to tight deadlines Be a keen adopter of new technologies, processes, and systems Have empathy for the impact of decisions made upon the customer Ability to remain calm and focused in an ever-changing environment Always eager to “do the right thing” for the customer Proven track record of taking responsibility and ownership for getting things done At Zen, we’re proud to do things differently. As the largest independently owned, and B Corp accredited, telecommunications and technology service provider in the UK, we’re not shackled by shareholders or short-term thinking, instead we strive for long-term goals that are aligned to our happiness objectives and driven by our desire to have a positive impact on our people, our customers, our partners, and the planet. Grown from a pioneering ISP into a company that provides the full range of data, voice, hosting and cloud services to homes and businesses across the UK, we believe that good business is an ethical business, and we have two and a half decades of continuous growth to prove it. Through our award-winning customer and technical support service we provide our customers with the capabilities they need to communicate, collaborate, and thrive in a highly connected world - supported by a highly robust and resilient independent network. Proud to be named the only Which? recommended provider for Broadband, winners of 18 consecutive PC Pro Best Broadband awards, a UK IT Industry Award for Services Company of the Year, and the UK Customer Experience Silver award for Technology & Telecoms. We believe that business should be a force for good and we’re committed to improving the lives of our people, creating a better future through our community, charity and D&I work, and to make sure we look after our environment. Perhaps that is why we’re a certified Great Place to Work TM and B Corp Certified!

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

Senior Technical Support Specialist: £35,000 - depending on experience. Ready to join a company that puts employee development and progression at the forefront?! At Wireless CCTV we appreciate all our employees and know they are our strongest assets, this is the reason we are passionate about providing long-lasting careers. In the role of Senior Technical Support Specialist, you will ensure that WCCTV employees’ queries, problems and issues of a technical IT / IS nature are fully resolved, and the outcome is communicated and logged. The Senior Technical Support Specialist Role Overview: Ensure that IS helpdesk first-line support is provided to all WCCTV employees for network issues, hardware issues, printers etc. Oversee all projects regarding IS Infrastructure (data centre & Cloud) Provide second-line support to the Customer Service Team and WCCTV customers, including assisting with incident handling for outages. Provide training on WCCTV systems and products to new and existing employees to ensure efficient use of systems and develop product knowledge. Provide / Support training to WCCTV Employees on New Equipment / Products, updates, inductions, or refresher training as required. Maintain the quality of the induction training programme and deliver sessions to WCCTV employees where necessary. Specify hardware requirements for new equipment (PCs, Printers etc) as required to meet employee’s job requirements, following WCCTV purchasing procedures. Administration of WCCTV’s Active Directory, Onboarding, offboarding, password resets and unlocking of accounts The Benefits for a Senior Technical Support Specialist: Annual Salary of up to £35,000, depending on experience. Private equity-backed employer, we will provide continuous support and development throughout your career. 23 days annual leave, increasing with length of service from year two, currently up to 32 days entitlement plus bank holidays. Private healthcare and dental care schemes, supplying wellness and mental health support services. Company pension scheme, with employer contributions increasing with length of service. Newly refurbished open plan office, encouraging an inter-department supportive environment. What we are looking for: A minimum of 3 years of Technical Support experience. Experience managing and maintaining the active directory. Maintaining IS027001 Management System. Experience with Office 365 Administration. Ability to work independently under general guidelines with strict deadlines. Hold a full driving licence and a willingness to travel to other WCCTV sites and the data centre. Able to work out of hours to resolve critical issues. Who are we?! Wireless CCTV (WCCTV) was founded in 2001 and we are established as the market leader for rapidly deployable mobile surveillance systems. We strive to maintain this by ensuring our core values of Quality, Innovation and Customer First are the focus of everything we do. In 2021, Private Equity Firm LDC made a substantial investment in WCCTV. This investment is allowing us to rapidly scale and grow in the UK and establish a larger presence and explore new opportunities within the US. In addition to this investment, we were also recently named the overall winner on the top 100 Profit Track, “Ones to Watch” list in the UK. We firmly believe our employees are our strongest asset, and for that reason, we are dedicated to supporting their professional and personal development. WCCTV is an equal opportunities employer and encourages applications from a broad range of backgrounds.

CTM Professional Services (CTM) is a fast-paced, dynamic, and growing global Information Communications and Technology (ICT) professional services provider. CTM provides ICT professional services to small, medium, and large sized enterprises. As a niche provider in compute, network, and security, we offer our customers solutions and services in the areas of cloud, technology, and management.As part of the technical operations support team, your role will be handle incidents, requests and change control for some of Australia’s & the UK's big brand name customers. Reporting to the NOC manager, you will ensure quality delivery of end-to-end operations within defined SLAs across multiple platforms of technology . This role will require you work on a rotating 24x7 rosterYou will have knowledge working within ITSM frameworks and attempting to resolve tickets at a 80% at the first point of contact. Your ability to think on your feet and excellent troubleshooting skills will see you drive outcomes for your customers in times of high impact.To be successful in this role, you will possess strong networking skills and the ability to troubleshoot level 1-2-3 IT issues such as Microsoft 365, Windows Server, Active Directory, Windows 10 Pro, VPNs and much more. As a starting position, you will have the opportunity to work with complex enterprise level network when you are not assisting end-user IT issues.In return CTM Professional Services will supply you with professional career development, technology training and a friendly, active and fun environment to work in. Our methodology is to work hard and play hard to succeed.This is a permanent position and candidates wanting contract roles need not apply.Mandatory Skills An exceptionally strong understanding Windows IT support Understanding of cloud platforms and Microsoft based infrastructure Experience working with ticketing systems Excellent written and verbal skills Must possess a current and valid police background check. Must prove that you have the ability to follow change control. Have a strong understanding of service desk operations and SLAsRequired Technology Experience:Knowledge and experience with at least two (2) of the following technologies: Windows 10 Security (Forcepoint, Checkpoint, Fortinet, Palo Alto, Forcescout, etc) Windows Server and its associated technologies Cloud (AWS, Azure, Microsoft 365)As part of our 24/7 helpdesk, your shift will be rostered between Mon-Sat 7AM-10PM, with an on call phone being rostered every week.Position is remote, but travel to the London, Manchester and Leeds area a few times a month is required. CTM has a dedicated office in Manchester and coworking spaces in Leeds and London if you prefer onsite work. Professional level multilingual skills are a plus.Job Types: Full-time, PermanentSalary: £19,000.00-£29,000.00 per yearBenefits: Additional leave Bereavement leave Company events Company pension Sick pay Work from homeSchedule: 8 hour shift Monday to FridaySupplemental pay types: Commission pay Performance bonusExperience: IT: 1 year (preferred)Work Location: Hybrid remote in ManchesterApplication deadline: 17/11/2023Expected start date: 17/11/2023

Employer description: Based in Chadderton (Just outside Oldham) in Greater Manchester, Yellowgrid offers Core Services which include the Installation and Maintenance of Data and Voice Solutions. These Solutions are designed primarily for the SME market and focus on Companies based within the North West. Their Core Customer base uses Microsoft Software Products. In addition to Hardware and Software Support, they are heavily involved in the distribution of VoIP Products and Services. Overview: The Team is made up of Consultant Engineers with extensive experience with Technical Support. They focus on Supporting the Voice & Data requirements of our Customers. The client are now looking for an eager candidate to join them as an apprentice. You'll receive support from the team, who are amongst other things all Microsoft Certified System Engineers. They will encourage you to achieve your full potential as they are keen to Share their knowledge and develop the skills of an equally ambitious, motivated & enthusiastic IT Technical Support Apprentice. If you have basic knowledge of IT Operating Systems and Networking and would like to develop these skills and have a desire to improve your knowledge with an IT Apprenticeship in a supportive environment, then this could be the opportunity you are looking for. Duties: Work within the Support Team to handle day-to-day customer requests and incidents logged to the Service Desk Liaise with customers & suppliers to diagnose & fix their computer hardware/software issues Establishing and maintaining cloud-based systems with a focus on Office 365 and Azure Installation tasks (inc Laptops, Desktops, VoIP Telephone Systems) Product research and evaluation Other Office Support based tasks Essential skills: An understanding of Windows Operating Systems Awareness/understanding of other Operating Systems Excellent communication skills An excellent understanding of MS Office Applications A reasonably good understanding of TCP/IP and DNS Interest and awareness of Web Hosting Enthusiasm for all things Technical Personal qualities You will need to be a responsible person with a good work ethic You should have an excellent command of the English Language. Above all you will be: Organised Thorough Self-motivated Having a driving license and your own vehicle would be an advantage, although it is not essential. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits An attractive starting salary of £16,000 per annum Annual Bonus Free on-site parking Support for Ride-to-Work scheme Onsite showers Friday treats (lunch supplied) We also fully support employee work and personal related training and will fund appropriately Future prospects: All the Companies former Apprentices still work for the Business and have gone on to secure many pay rises, promotions and development & training opportunities throughout their Careers. You will also be given an Opportunity to apply for a full-time, permanent role within the companies IT Department upon successful completion of your apprenticeship - with an enhanced salary and benefits package and given the opportunity for further training, such as a Higher Level Apprenticeship to support your Career Development. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!

Lift Engineer – Technical Support Job Type: Permanent Location: Home based role – Warrington, Liverpool, Manchester. Stoke on Trent, Birmingham, Leeds, Nottingham Post Code: WA1 1TD Salary: £40,000 to £45,000 + Car + Benefits Start Date: ASAP As a Lift Engineer – Technical Support you’ll be home based with a focus on lift industry product support and engineering. Main duties Technical Customer support: Maintain customer support with claims and analysis. Fully supporting external technical team via claims management and root cause analysis. Support customer base with technical queries on mechanical, electrical and spare part products. Manage individual time on project calls/technical support in accordance with internal & ISO procedures. To become conversant and competent with the current IT platforms including the CRM and ERP systems. Qualities required You will be a motivated individual with excellent time management and a confident member of a team able to assist and communicate with staff at all levels. Knowledge of controller and signalisation is essential. Full UK driving licence. Previous experience in the Lift / Elevator Engineering field is preferred. Qualification in an electronic/engineering discipline or industry specific qualifications. The role will suit individuals currently working as Lift Engineer – Technical Support, Lift Engineer – Customer Support, Technical Support Engineer – Lifts, Customer Support Engineer and be living within a commutable distance of Chester, North Wales, Rhyl, Oswestry, Denbigh or be willing to relocate. Please forward your CV Apply Now!

Who is m-hance? m-hance are a one of the UK’s leading Microsoft partners, we specialise in implementing innovative and functionally rich software solutions into businesses in the charity and non-profit sector. As a business we passionately care about our customers and the communities they serve, and customer service is at the heart of everything we do. We work in close partnership with our customers to transform their business and improve their operations. m-hance are an organisation who have fully embraced home / hybrid working with the majority of our employees working remotely to provide improved employee wellbeing and work life balance. We have office bases in Manchester and Dublin, and whilst the offices are available to those that wish to work from there, we support a fully remote workforce, and have focused to put wellbeing at the forefront of the business. In order to support our remote workforce, collaboration and communication are key at m-hance creating a culture where every employee feels included and valued. All m-hance employees are given time for learning and development as we strive to not only challenge our staff in the work that they do, but we also want our people to continue to grow, and to have a fun time doing it too. We provide an excellent benefit package to support our employees with everyday healthcare costs as well as providing tailored mental health service, gym and retail discounts there’s something for everyone at m-hance. The Opportunity / Role Overview: We currently have an exciting opportunity for a Technical Consultant to join our team. As Technical Consultant you will be responsible for providing professional technical support and guidance to our customers across a wide range of technologies. This role is ideally suited for individuals with previous experience in a Technical Support helpdesk capacity, who are eager to expand their knowledge within a progressive and dynamic company. You will be a pivotal part of our team, working collaboratively in a customer-centric and business-savvy capacity, efficiently managing client issues from start to finish, whilst employing a logical and methodical problem-solving approach. You will need to work effectively in a role that balances commercial awareness with customer sensitivity, your enthusiasm and aptitude for adopting new technologies are key assets in this role, and you should be prepared to work flexibly when needed. Your primary responsibilities will include providing professional technical support and guidance to our customers, both internally and externally. You will also play a crucial role in building and maintaining relationships, not only within our organisation but also with our valued clients. Your technical proficiency will be put to the test as you diagnose and resolve software and hardware incidents through our support desk. Additionally, you'll be responsible for the ongoing maintenance of our IT assets, as well as the creation and upkeep of essential system documentation and asset lists. To excel in this role, you will need to ensure that our services consistently adhere to the company's SLAs (Service Level Agreements). You should apply if you: Are an experienced Technical support consultant with prior knowledge and demonstrable skills in cloud services (IaaS, PaaS, Microsoft 365, Azure). Are able to build relationships and develop rapport both internally and with external clients. Possess a working knowledge of Windows Server, including Active Directory and associated technologies. An understanding of incident and problem management. The ability to multi-task, prioritize, and manage time effectively. We are seeking a candidate with the following qualifications and experience: Microsoft Certification: A certification demonstrating your expertise in Microsoft technologies is highly valued. SQL Knowledge: Familiarity with SQL and database management is a definite advantage. Previous experience with configuring and managing SonicWALL devices will be beneficial. A solid working knowledge of Microsoft 365 and Windows Server, including Active Directory and associated technologies. Proficiency in desktop application support, Mobile technology (iOS and Android devices), and Windows. The ability to multitask, prioritise, and manage time effectively. Willingness to work flexible hours when necessary and travel to external sites as required, holding a valid Driver's License. The Perks Along with a highly Competitive salary package we offer a great range of additional benefits and discounts through our various partnerships. 23 days' holiday (rising to 28 with service) Company contributory pension Life assurance benefit (4 x Salary) Health and Wellness Benefits (medical, dental, eye - health cash back scheme with fast access to private care) Income protection scheme, and a cycle2work scheme Volunteering Leave - Be Good, Do-Good days - the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. Employee Assistance - 24hr Counselling and Advice Line Mental Health Support - Free access to a fully tailored mental health service online -providing confidential support from a team of health professionals. Access to discounted membership at participating gyms and shopping discounts offers