Overview of salaries statistics of the profession "IT Technician in UK"

We are looking for a tech-savvy individual to join our team of IT Technicians. The successful candidate will be responsible for maintaining our office equipment and keeping current with new technology. This includes regular system checks, weekly backups, and managing software updates on all relevant equipment. The right candidate will have experience working in a corporate environment and will be familiar with common office programs such as Microsoft Office and the Adobe Suite. The ideal candidates will also be able to keep a cool head when dealing with frustrated users and take pride in providing excellent service from start to finish.Responsibilities: Networking PC's and Printers Develop a network diagram showing the network, host and peripheral devices. Diagnose problems with a system by testing hardware, software and procedures. Install new hardware or software efficiently into the network. Work as part of a team to find solutions to network problems. Respond to network support calls from end users. Respond to IT tickets for help desk staff and customers. Stay abreast of technological trends in order to troubleshoot problems with newer technologies. Spot security breaches in computer networks.Job Types: Part-time, Full-timePart-time hours: 16-20 per weekSalary: £18,913.00-£23,178.00 per yearBenefits: Company events Company pension Discounted or free food Free parking On-site parkingSchedule: Monday to FridaySupplemental pay types: Bonus schemeExperience: IT support: 1 year (required)Licence/Certification: Driving Licence (required)Work Location: In person

Description Are you an IT Support Technician who enjoys solving problems? Do you have excellent customer service skills and are looking for a move into an IT Support role? We want to hear from you! As a Support Technician, the key focus to your role will be to resolve CDL application and product incidents, reported by clients. Working to agreed SLA’s you will provide thorough investigation to find the root cause of problems. You will help diagnose 2nd line technical faults with the applications through resolution, within agreed SLA’s. We are looking for an IT Support Technician who has excellent problem-solving skills with the ability to understand client concerns and the impact it has on their activities. There will be a strong customer service focus to your role and good communication skills are essential, ensuring you are building and maintaining excellent customer relationships. You will be responsible for assisting with incident and problem escalation, analysing information, identifying problems effectively and resolving 2nd line issues. You will keep up to date with technology, be motivated in your own personal development, including setting goals and objectives aligned with the business values. About CDL CDL is one of the UK’s leading software development houses, employing over 580 people at its campus in Stockport, powering brands such as Swinton and Tesco Bank. The CDL suite of products power all aspects of an insurance provider’s needs, from Digital and Price Comparison integration, through to back office, fulfilment, and pricing as well as Data products. Several of CDL's applications are prime to break out of the Insurance sector and provide a route to diversification and expansion globally. We've built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We pride ourselves on being part of a collaborative, inspiring working environment, with our employees at the heart of our company. Skills Knowledge and Expertise Experience in a similar IT Support Technician position Computer literate, with some experience of operating systems and/or PCs. Excellent customer service skills, being able to empathise with clients is a must! Excellent communication skills, both written and verbal. You will be liaising with our external and internal partners and will have a strong customer focus. GCSE A-C in Maths and English, or equivalent. Be able to demonstrate you are a team player, as well as being able to work on your own initiative. Adaptable, flexible and able to work to agreed deadlines (SLA’s) Passionate and possess a willingness to learn. Beneficial An awareness of ITIL is an advantage. Benefits Hybrid working Flexible hours 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days. Top employer for 6th year running Excellent training and development platform Opportunities for career progression Health and Wellbeing programme Virtual activities, lunch and learns, coffee mornings and meetups. Life and health assurance Electric Vehicle Scheme Established Recognition Award System Great Parental Benefits Diversity and Inclusion network Pension scheme Community projects and volunteer days Refer a friend bonus Campus Benefits: On-site free parking Open plan modern offices Quiet Spaces are also available Shuttle bus to and from the station Subsidised restaurant Games room and chill out zone Annual Hackathon Events Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party and much more! Car wash, barber, yoga classes, boot camp and massage services all on site Cycle to work scheme Shower and dry rooms Diversity and inclusion We’re on a journey to keep innovating, that means welcoming new ideas and ways of thinking. CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants. About CDL Software The UKs biggest insurance retailers rely on CDLs trend setting solutions to drive success and growth. Our ambition and commitment has produced a track record of delivering exactly that. The result is a client base that includes some of the most profitable insurance operations in the UK.

Our Organisation Pearson VUE ( pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognised in the Best Employers for Diversity 2019 awards. We are proud to offer an exceptional environment to develop your professional career and we are now hiring for an IT Support Technician to join our successful team in Salford Quays, Manchester office. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). Your Opportunity IT Support Technician Based in Salford Quays, Manchester UK Permanent & full-time Hybrid Work Set-up Salary up to £24,100.00 Working week: Monday - Friday (11:30 - 20:00) At Pearson VUE we have an exciting opportunity for an IT Support Technician to join our successful IT Support Team and provide a first-class customer service for our global clients. Each one of our clients is unique, therefore you will treat every customer as a valued individual. You will work in a skilled, multi-lingual team of passionate colleagues where you will report to the Team Manager and support your customers by telephone, chat and remote-access tools. You will ensure that you fully understand their enquiry, listen to their needs and ask questions to troubleshoot any faults and provide effective solutions. You will deliver an exceptional technical service to customers from our network of global Exam Centres, assessment venues and education organisations, often at times when customers are due to complete important exams. Therefore, you will be expected to prioritise tasks effectively and work with a sense of urgency, taking ownership of customer issues until they are resolved. It will be your responsibility to provide support and guidance on the installation of testing systems and software remotely. You will also assist with upgrading or implementing new applications. Your role will involve documenting and recording customer updates and outcomes using our CRM logging systems. Our Successful Candidate This is a career-changing opportunity therefore we are looking for a passionate team-player with excellent customer service skills. It would be an advantage to have an IT related Degree or professional IT work experience. You should be confident with Windows operating systems, a good knowledge of networking configuration and troubleshooting, along with supporting customers with software remotely. Take your IT Support expertise to a new level - we have many interesting and dynamic projects to look forward to in 2021 therefore now is the ideal time to join us for a highly rewarding and truly global career at Pearson VUE! Your Reward & Benefits We’ll expect a lot and we know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams and their families too. There is a range of options, too many to list here, but when you join our Pearson VUE family you can look forward to: Work from home through COVID-19 restrictions. A starting holiday of 25 days plus UK public holidays. Generous pension scheme where we match and double what you contribute. Maternity, paternity, and family care leave as well as flexible work policies. Stock/share purchase options. Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family and personal life. Cycle to work program, Gym membership concessions in selected office locations, along with retail and leisure discounts. Our Recruitment Process Please complete and submit your application as soon as possible and ensure that you apply directly on our Pearson Careers website only. We are reviewing applications regularly and interviews are being scheduled now, therefore we encourage you to submit your application as soon as possible. Wishing you success with your application! Qualifications Excellent knowledge and experience in a customer focus environment At least two years in a similar role Excellent written and verbal communication skills Must be able to actively demonstrate a logical and analytical approach to problem solving Effective time management Excellent conflict management skills Excellent customer service skills Experience and support of Microsoft Server/workstation operating systems and office applications Experience with supporting software applications via telephone and using remote tools Experience of supporting LAN/WAN connectivity related issues General knowledge of networking configurations and troubleshooting Quick learner and ability to adapt to new systems and operating environments Desirable Experience and Qualifications Qualification in ITIL or similar Qualifications from Helpdesk Institute Active Directory support Demonstrated documentation and training skills Utilisation of helpdesk tools (e.g. SalesForce) What to expect from Pearson Did you know Pearson is one of the 10 most innovative education companies of 2022? At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson. We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive. Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities. To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected]. Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process. Job: CUSTOMER SERVICE Organization: Assessment & Qualifications Schedule: FULL\_TIME Req ID: 12934

Duties Include:· Report Building – Create and maintain reports using a variety of tools such as Microsoft Power BI, Excel, Crystal Reports, SQL Reporting etc.· Application Development – Develop and improve upon existing applications using a mixture of C# programming and Visual Basic.· User Account Management – Maintain and setup new users in Active Directory and Microsoft Office Exchange 365. Ensure machines are configured with the required software, printers & peripherals.· Technical Support – Provide technical support to end-users & address hardware/software issues.· Server Management – Assist in maintaining the Microsoft Servers and QNAP Servers.· Printer Maintenance – Ensure the proper maintenance and functionality of the printers within the office.Essential Skills:· Strong knowledge of programming in C#, Visual Basic and Microsoft Visual Studio. Experience in managing Microsoft Windows Server Environment. Knowledge of Active Directory administration. Microsoft Exchange 365 Proficiency with Microsoft Office tools, including Excel and Outlook. Ability to troubleshoot and maintain printers. Knowledge of Microsoft Networking technologies. Server/Computer hardware maintenance. Experience with configuring Apple Macs/Windows software.Beneficial Skills:· Experience in Microsoft Dynamics NAV. Experience with Virtual Machines (VMWare). Experience with reporting tools such as Power BI, Crystal Reports & SQL Server Experience with web programming such as ASP (.net & Classic), HTML & JavascriptJob Types: Permanent, Full-timeBenefits: Company events Company pension Cycle to work scheme Free flu jabs Free parking Gym membership On-site parkingSchedule: Monday to FridaySupplemental pay types: Bonus schemeAbility to commute/relocate: Manchester: reliably commute or plan to relocate before starting work (required)Work Location: In personReference ID: IT

IT Technician, 2nd Line – Field and Desk Based ManchesterManchester and surrounding areasComputeam is a fast growing education technology provider, delivering managed IT services to over 500 school and Multi-academy Trust clients across the UK. With 35% YoY growth over the past two years we are recognised as a world class employer by Best Companies Index.We are now looking for a Senior IT Consultant to join our world class company. Candidates must have a good understanding of an experienced IT Consultant and be someone who is competent working with clients, customers and colleagues of all levels of seniority.Computeam is passionate about our mission to improve education outcomes using technology and we’ve been voted one of the Top 25 Small Companies to work for in the UK in the Best Companies Index for 2023 as well as Top 10 in the Technology Sector. We’re therefore looking for a driven individual who is keen to make a difference to hundreds of schools across the UK.What do our IT Technicians and consultants do? Make regular visits to client schools to provide effective on-site responses to a range of IT networking and end user support requests Use robust and developing knowledge to support across IT services and technologies, including Microsoft, Google and Apple platforms Process and escalate incoming requests for support both on site and remotely via the helpdesk Participate in project work at client sites, with the potential for developing the direction and scope of these projects in the future Work closely with our expert Account Managers to provide holistic technical support and consultancy for valued clients in schools.What skills should you have? Around 3 years’ demonstrable experience in IT support services or consultancy Practical working knowledge of firewalls and HP Aruba switches in the Education or Public sectors ideally Windows AD, Microsoft Office 365 and Azure AD, MS InTune device management Well-developed network troubleshooting skills Knowledge of LAN & WAN technologies Some VMWare and Microsoft Hyper-V experience (desirable) Some experience in recent Microsoft Server 2016-2019 builds Experience with Google Workspace For Education (desirable) Relevant certification in Networking (e.g., CCNA) and/or MicrosoftWhy Computeam?We are recognised by the prestigious ‘Investors in People’ accreditation service as a ‘Gold’ standard company. What does this mean? That we are committed to investing in the health and wellbeing of our staff and have recognised structures in place to support progress and self-fulfilment at work.What staff benefits are there? A Best Small UK Technology Company, Top 10 (Best Companies Index) Annual Profit Share scheme after 12 months Annual Birthday leave automatically granted Annual salary review Contributory pension scheme Fun team building and company events Funded training opportunities Eye care vouchers***Equal Opportunities***Computeam is dedicated to treating each and every applicant equally. We encourage diversity, inclusion and actively promote this ideology within our communications and policies.Please take a moment to check out our Core Values; we seek like-minded people to work alongside. Maybe our values support your ideals and objectives?Passion – truly engage with our aim and believe in the transformational power of IT in societyPurpose – make your actions purposeful and positivePeople – collaborate with the team to support and develop on a peer-to-peer basisProud – demonstrate pride in the role you are doing and how this will impact better outcomes in educationWhat are the hours and working patterns?40 hours a week between 8am – 5.30pmMonday – FridayPredominantly school site visits, some work from home, visits to the regional Head OfficeComputeam Pay ScaleGrade 3: IT Consultant – Desk & Field Based, 2nd Line£23,000 - £28,000 per annum (full time)Mileage expenses reimbursement (own car essential and full driving licence)Laptop and phoneWork uniform polo shirt & fleeceJob Types: Full-time, PermanentSalary: £23,000.00-£28,000.00 per yearBenefits: Additional leave Company events Company pension Health & wellbeing programme Profit sharing Referral programme Sick paySchedule: Monday to FridayExperience: Technical Support: 2 years (required)Licence/Certification: FULL UK Driving Licence (required)Work authorisation: United Kingdom (required)Willingness to travel: 75% (required)Work Location: In personReference ID: Cumbria

IT SUPPORT TECHNICIAN – BLACKBURN – up to £25,000 DOEBlackburn based client looking for an IT Support Technician to assisting the Head of IT in maintaining the computer systems within all the companies, overseeing installation, ensuring back-up systems operate effectively and ensure the smooth running of the network.The role holder will supply desk side support for all on site staff and remote support where appropriate, providing prompt and proactive issue resolution and user assistance as required.Defining and implementing IT policies, procedures, and best practices.KEY ACCOUNTABILITIES:· To assist with the support and maintenance of the technical infrastructure and line of business applications, comprising: server platforms, storage, virtualisation, desktops, voice and data networks, remote devices· To liaise with eternal suppliers to provide the best hardware / software solutions and packages for Company progression.· To test and modify systems to ensure that they operate reliably.· To assist with the delivery of IT infrastructure projects.· To identify opportunities to further develop and improve the architecture, functionality and operational performance of systems.· To design maintenance procedures and put them in to operation.· To implement and manage security or integrity and backup procedures and ensure Business continuity.· To schedule upgrades for group IT systems as needed.· To provide user training, support, advice and feedback.· Maintain on-site IT hardware including PC’s/laptops and printers, and ensure service and warranty contracts are in place· Provide on-site and remote support to all business users· Anti-Virus Deployment and support.· Updating Microsoft Active Directory and providing password resets.KEY SKILLS:· Relevant experience in an IT related environment or similar where management of the computer systems is paramount· Background in an IT service delivery/support function· Experience of MS Office suite· Experience of Office 365 and One DriveJob Types: Permanent, Full-timeSalary: £23,000.00-£25,000.00 per yearBenefits: Company events Company pension Gym membershipSchedule: Monday to FridayExperience: Technical support: 1 year (required)Work Location: In person

Job descriptionMGF are currently seeking to recruit a 1st/2nd Line IT Support Technician to join the IT Support team at our Head Office in Ashton-in-Makerfield. Reporting to the IT Team Leader, your role will involve providing end user support and assisting the IT Team Leader in providing, monitoring, and maintaining the ICT infrastructure for the Company.Responsibilities Logging, prioritising, and triaging incoming incidents Providing 1st/2nd line diagnosis and questioning Owning and resolving incidents which can be resolved Providing remote and telephone support to end users Providing updates and information on major incidents to the business Providing technical support for all ICT systems Escalating incidents to the appropriate internal 3rd line or external vendor Installing systemsCore Requirements Minimum of one years’ experience in a similar role, Microsoft Certified Systems Administrator or equivalent qualification/ experience is desirable, but not essential, Experience of supporting Windows 10, Server 2016/2019, Hyper-V, Active Directory, Office 365, TCP/IP networks, firewalls A professional manner with good communication and people skills, Ability to work to deadlines and targets, Strong organisation skills, detail oriented, and the ability to handle multiple priorities Customer focussed, Enthusiastic and willing to learn, Strong team player.Benefits Option to purchase additional days of annual leave Additional annual leave awarded to recognise long service Pension Scheme Life Assurance Training & development – online, in house, external providers and hands on practical experience Continual Professional Development including funded membership to a professional institute / body Award and recognition initiatives Discretionary bonus scheme based on business performance Shutdown over the Christmas period Refer a friend scheme Free on-site parkingAdditional InformationIf you are an IT Support Technician looking for a wide-ranging role to increase their skills and experience in a small team where you can make a real difference and would like to work for a well-established company, we are looking for individuals like you!MGF is a privately owned independent company specialising in the supply of excavation support equipment to the construction industry through hire and sale. Our strategy is to provide a comprehensive service to our customers. This is achieved through continuous investment in our products, infrastructure, processes and people to achieve long term sustainable growth. Employing over 400 staff, we operate nationally from 14 locations.We aim to be an equal opportunities employer and welcome applications from all sections of society.All applicants will be treated in the strictest of confidence.Job Types: Full-time, PermanentSalary: £25,000.00-£30,000.00 per yearSchedule: Monday to FridayWork Location: In personJob Types: Permanent, Full-timeSalary: £25,000.00-£30,000.00 per yearSchedule: Monday to FridayWork Location: In person

Benefits: All equipment provided 32 days holiday (incl. Bank Holidays) Uniform providedAbout the RoleAn exciting new opportunity has arisen for an enthusiastic School IT Technician to join Dataspire Solutions Ltd. This fantastic role will see you providing world class customer service to our customers in the Education Sector.As an IT Technician your Main Duties are: To assist the service desk with the delivery of the ICT managed support service. Resolve service calls as directed by the service desk. Perform routine service delivery tasks. Provide school-based users with technical assistance and report service issues in accordance with the service desk policies. To assist with change-deployment and with new deployments where directed.Role Detail1.1 On-Site Support Duties Assist school-based staff and students with technical issues** Complete back-up tape rotation as per the backup schedule. Perform “green-light” service checks as directed by the service desk. Perform “evening checks” as directed by the service desk. Complete software installations on workstations and laptops as directed by the service desk. Maintain anti-virus checks, notify users of infections and perform cleanup. Complete SIMS/CMIS installations/reinstallations on new workstations and laptops. Complete deployment of images to workstation or laptops as directed by the service desk. Maintain printer management systems* and monitor networked printer queues. Change and replace printer consumables, paper as required. Restore workstation/laptop images as directed by the service desk. Workstation and laptop support. Assessment and resolution of hardware/software issues. Support for printers. Basic assessment and resolution of hardware issues. Support for ICT peripheral devices (USB devices, Scanners, Graphic tablets etc)* Assessment of hardware/software issues. Support for interactive whiteboards and projectors*. Basic assessment and resolution of hardware issues. Support for wireless access points and hardwired network points*. Basic assessment and resolution of issues. Complete routine hardware/software maintenance tasks as directed by the service desk. Report breakages, vandalism or reoccurring problems to the service desk. Complete trouble-shooting tasks on supported infrastructure as directed by the service desk. Test and change cables as required. (Network, USB, serial, parallel etc). Change and diagnose hardware equipment as directed by the service desk1.2 Project Assistance Manage workstation rollout projects as directed by MST, especially on new MS projects. Perform system audit tasks as directed by Project Management or MST. Assist on projects as directed by MST, project manager or technical consultants. Produce technical documentation to standard at the direction of Project Management or MST.Apply now if you would like to be considered for our School IT Technician role.More about Dataspire SolutionsThe Dataspire team has always been passionate about education, almost as much as we’re crazy about IT.Our focus has been simple: to work in partnership with schools of all sizes in creating dependable and high-performing IT environments which ensure staff have total confidence in using ICT to deliver outstanding learning environments for their students.We offer a wide range of job and career choices in education technology services, so if making a difference and being part of a dynamic team is your thing, then working at Dataspire is the way forward.Job Types: Full-time, PermanentSalary: £22,000.00-£25,000.00 per yearSchedule: Monday to FridayExperience: IT support: 2 years (preferred) education setting: 1 year (preferred)Job Types: Permanent, Full-timeSalary: £22,000.00-£25,000.00 per yearBenefits: Company events Company pension Free parking On-site parkingSchedule: Monday to Friday No weekendsAbility to commute/relocate: Denton: reliably commute or plan to relocate before starting work (required)Experience: education sector: 2 years (preferred)Work authorisation: United Kingdom (preferred)Work Location: In personReference ID: DE001

Are you looking for your next role within IT support? CPL Group is officially recognised as a “Great place to work”. Owned by the education sector, and run for the education sector, it’s CPL’s team and our heritage that has earned us our reputation for excellence. The CPL Group of companies comprises of 3 separate organisations, Crescent Purchasing Consortium (CPC), Tenet Education Services and Tenet Procurement Services. Due to expansion of the Web and IT team, we have an exciting opportunity for an experienced IT Support Technician to provide a fast and responsive IT support service to internal teams based at Head Office in Salford and remotely Nationwide. This position is an exciting opportunity to immerse yourself in the latest technology and further develop your career. The ideal candidate will have at least 1-2 years of experience in a Microsoft desktop support environment and be able to build and support desktops, laptops and install and maintain complex software packages. ITIL foundation qualification or good sound knowledge of service management principles is a must, along with a passion and for IT, general technology and computing. In return, we offer flexible agile working, great benefits including a competitive salary between £22,000 and £25,000, a local government pension scheme, and a generous annual bonus. You will also receive 27 days annual leave and additional 3 days at Christmas and bank holidays, including bank holidays. We offer a flexible working pattern, with the option of home working, adding that little extra to help balance home and work life pressures, plus free parking at head office. A comprehensive induction upon starting and on-going training & development programme which will be designed to help you be the best you can be. Please visit our careers page to click on the following link for the job description. IT Support Technician.pdf CPL Group is an Equal Opportunities Employer and committed to Equality and Diversity.

Education - School School Support Staff Kingsway School Education Learning Trust Collaborate – Empower - Achieve The Kingsway School Foxland Road Gatley Cheadle SK8 4QX Tel: 0161 428 7706 www.kingsway.stockport.sch.uk Senior IT Technician Hours for Post: 37 hours per week Contract Type: Permanent, Full Year Salary Grade: NJC Scale 5, Points 12 – 17 (£24,496 to £26,845) per annum Start Date of Post: Immediate Start Location: Based at The Kingsway School (two sites) The Senior ICT Technician is an integral part of the ICT team. The school is increasingly dependent on its ICT systems working properly and efficiently. A proactive and planned approach is essential to ensure the ICT infrastructure enables the school to work optimally. You are required to help maintain all aspects of the school’s ICT infrastructure and provide technical support, training and guidance to all end users. Education Learning Trust is a Multi-Academy Trust, educating over 3500 pupils from age 2 to 16 in the Greater Manchester area. We are very proud of our inclusive ethos to Collaborate, Empower and Achieve and provide over 450 employees with an inspiring and innovative place to work, with exceptional training and development opportunities. As a Trust employee you will receive excellent benefits, including a highly competitive salary, well-regarded pension scheme, excellent career development opportunities and support for your health and wellbeing, with our award-winning employee assistance programme. Our vision at ELT is to create an exceptional learning journey for all, by providing: exciting, innovative and challenging learning communities school improvement strategies arising from evidenced based research and professional enquiry opportunities for professional development and leadership a celebration of the diversity and uniqueness of individual settings Innovation in practice by recognising the value of learning partnerships, both locally and nationally We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment. We ensure that we have a range of policies and procedures that promote safeguarding and safer working practices. This is in line with statutory guidance including Keeping Children Safe in Education and The Education Act 2002. All offers of employment are subject to a safer recruitment process, including the disclosure of criminal records, online checks and vetting checks. It is an offence to apply for a role if you are barred from engaging in regulated activity relevant to children. We are committed to fulfilling our Equality Duty obligations, including valuing equality and diversity and expect all staff and volunteers to share this commitment. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We expect the successful candidate to have the necessary standard of spoken English, as described under Part 7 of the Immigration Act 2016, the Public Sector fluency duty that requires state funded schools to ensure candidates for their customer facing roles have the necessary standard of spoken English (or English or Welsh in Wales). Candidates should apply by completing the ELT application form, CVs alone will not be accepted in accordance with Keeping Children Safe in Education (KCSIE). Please return applications to [email protected] for the attention of Louise Rolf, HR Administrator. If you would value an informal discussion about the post, please contact [email protected] .docx Job Description.docx Person Specification.docx Recruitment Privacy Notice.docx Equal Opportunities Monitoring form.docx Closing date: Monday 30th October 2023 at 4pm Interview date: To be confirmed Please note that this is a private organisation and the appointed candidate will be employed by Education Learning Trust directly. Stockport Council – Valuing Diversity salary from £24,496 contract permanent working hours full time application deadline 4 00 pm 30th Oct 2023

Our ambition is to build on our leading initiatives and revolutionise the way we work together. That’s why we’re embarking on a programme of unprecedented transformation that will see cutting-edge digital solutions integrated across all our sites and services. This is an opportunity to develop your skills at the forefront of advances in healthcare management. You’ll work in one of the most progressive and innovative Informatics departments in the NHS, backed by significant multi-million pound investment. From introducing enterprise-wide Electronic Patient Records (EPR) to data warehousing and business intelligence that support the decision-making of clinical and operational staff, we’re using technology to increase organisational efficiency and improve patient health outcomes. In this hands-on, senior technical role, you’ll help deliver efficient, responsive and effective support services. By keeping our IT operating at peak performance, you’ll contribute high-quality patient care across MFT’s various sites. A key point of contact for hardware and software issues, you can expect to have practical involvement in tracking and resolving queries, incidents, problems and requests relating to both equipment and applications. Skills & knowledge required You’ll bring experience of working in a customer-facing IT infrastructure support role. This will have included providing first-, second- and third-line support with the PC client environment. You’ll also need knowledge of local area networks and wide area networks, server support and email systems. Proven experience in the management and use of service desk systems and call distribution systems is also important. You’ll thrive under pressure and be ready to work flexibly, including some out-of-hours shifts. Qualifications Degree or equivalent or relevant experience. Evidence of Personal Development MFT is England’s largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022. We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable. At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together. To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form. COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the ‘NHS England’ website where you can also find out more about how to access the vaccination. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team [email protected]. We’re looking forward to hearing from you!

IT Service Desk Technician - Band 3 An exciting opportunity has arisen for a dynamic individual who is keen to be at the forefront of IT innovation within the NHS. You will be part of a dedicated, hardworking team delivering first point of contact for all Bolton Hospital issues and queries, providing excellent customer services and first time fixes. Previous applicants need not apply. IT Service Desk Technician Here at Bolton NHS Foundation Trust our non-clinical and clinical teams work hand-in-hand to ensure the best care for the people of Bolton. This includes our dedicated in-house IT team and we have an opportunity for someone, with the right technical skills, and a real passion for innovation and brilliant customer service, to join that team as IT Systems Engineer. Based at the Royal Bolton Hospital site, you will help provide technical support services to 7,500 users over 25 sites, ensuring that those services are efficient and responsive to the needs of the Trust. This is a busy service giving you exposure to a wide range of technical infrastructure and advanced technologies; building on that exposure we will ensure that the role provides you with a comprehensive and structured career path and development plan. The requirements for the role are outlined in the attached Job Description and Person Specification and we would ask you to consider these before applying for the role. Most importantly you will be a great communicator and team player; and someone who fits in really well with our established team who are seen as subject experts providing a helpful and friendly service. We hope the above has encouraged you to join a high-performing IT team in an equally high-performing Trust! We look forward to hearing from you. An inclusive, supportive environment with a friendly atmosphere. This is the perfect way to start your career in IT. The Trust is a great place to work, evidenced by the most recently NHS Staff Survey results where our staff ranked us as the best NHS place to work in Greater Manchester. We are really proud of this and ensure that everyone in the Trust is both seen and heard. It has been a challenging time for the NHS with the national pandemic response at the forefront of our minds and activities, but we are coming out of pandemic pressures with renewed energy and it is a truly exciting time for the Trust with investment and development of the IT Infrastructure of which this role will be a key part. 1. Answer telephone calls within a specified response time 2. Provide excellent customer service when dealing with service users via telephone and electronic mail and in person. 3. Record all incidents reported by users on the service desk software ensuring that: All contact details are checked and verified An accurate description of the incident is recorded onto the service desk call logging system An appropriate priority is assigned to the incident All updates from the service user or assigned officer are recorded accurately and in a timely manner. 4. Develop your IT knowledge and requirements to provide 1st Line support and fault diagnosis to the GP service users or IT software and hardware. Targets to be agreed within your Appraisal. 5. Provide first time fixes and resolutions to simple ICT related incidents and requests where appropriate via telephone and face to face. 6. Liaise and communicate effectively with users, and internal and external contacts as required 7. Provide the interface between the service user and 2nd / 3rd line support and third party suppliers. 8. Identify gaps in the asset database; checking and amending registers which could include adding or removing equipment details to ensure that the asset register is up to date 9. Undertake data entry onto requisitions systems to assist with the purchase of hardware and software equipment as requested 10. Monitor the progress of the open calls ensuring that they are resolved in accordance with agreed criteria as specified in the department’s standard of work. 11. Monitor open calls against agreed SLAs (Service Level Agreements), and chase progress with engineers as appropriate. 12. Manage the service user experience and their expectations by updating them on the status of their reported incident. 13. Agree with the service user when a full resolution has been implemented that the call can be closed and to close the call. 14. Obtain feedback from users in order to support the department’s culture of continuous improvement. 15. Assist the department team leads and managers with the production of performance statistics to aid service improvement. 16. Contribute to ongoing development of service desk by proposing changes to working practices and procedures and forward end user views on opportunities for enhancement 17. Identify trends in incidents to the department team leads and managers in order that potential problems can be identified and escalated as appropriate. 18. Liaise with third party suppliers where incidents have been escalated to obtain feedback of resolution progress in order to keep the service user updated on progress. 19. Receive complaints either in writing or verbally and to refer to the managers for escalation and resolution. 20. Participate in the disaster recovery plan 21. Participate where required in IT projects. 22. Participate in working across shift patterns, to cover between 08:00 and 20:30 and weekends. 23. Provide guidance and knowledge sharing to new starters or less experienced colleagues. 24. Use the ‘library of knowledge’ for reference when supporting service users. 25. Undertake other duties as required to support the service at the request of the department managers.

First Line IT Technician Permanent Position Salary – NJC Scale Point 13-22, £24,496-£29,439 per annum. 35 hours per week, Monday-Friday All year round, including periods of school holiday closure 26/31 days annual leave entitlement (based on length of service) Local Government Pension Scheme – Greater Manchester Pension Fund Access to Employee Assistance Programme Start date: As soon as possible We are looking for a suitably qualified IT Technician to work as part of an established team within the Dean Trust. Applicants will be required: To provide first line hardware, software and peripheral support to all Trust staff, students, third party visitors and Governors To complete helpdesk incident & problem requests in line with internal policies and procedures, ensuring compliance with these at all times. For further details please see the job description. We place a great focus on staff development, at all levels with an extensive programme of professional development which offers a whole range of opportunities for colleagues’ development. The school has a proud history of serving a community which values education, is supportive of the school, and expects the best for their children. With an inclusive and aspirational ethos, we have recently joined The Dean Trust family of schools, which will accelerate the enhancement of teaching, learning, professional development and the physical environment of the school. _______________________________________________________________________________________ For further information about the role lease contact Noeline Taker on email: [email protected] CVs will not be accepted as part of the shortlisting process Application Closing Date: 9am Monday 6th November 2023 Interviews will take place as soon as possible We are an Equal Opportunities employer committed to ensuring inclusion, diversity and equality of opportunity. We welcome applications from a diverse range of candidates including those from underrepresented groups, and/or with protected characteristics. The Dean Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to pre-employment safeguarding checks, including an enhanced Disclosure and Barring Check.

Give IT support where it really makes a difference Our ambition is to build on our leading initiatives and revolutionise the way we work together. That’s why we’re embarking on a programme of unprecedented transformation that will see cutting-edge digital solutions integrated across all our sites and services. This is an opportunity to develop your skills at the forefront of advances in healthcare management. You’ll work in one of the most progressive and innovative Informatics departments in the NHS, backed by significant multi-million pound investment. From introducing enterprise-wide Electronic Patient Records (EPR) to data warehousing and business intelligence that support the decision-making of clinical and operational staff, we’re using technology to increase organisational efficiency and improve patient health outcomes. The role As digital solutions roll out across MFT, effective IT support services become ever more important to delivering patient care. As the first point of contact for users, and a key member of the IT Support team, you’ll log and resolve queries, incidents, problems and requests relating to both equipment and applications. Working on first- and second-line IT technical support issues, you’ll take ownership of calls, escalating where necessary, and adhering closely to service level agreements. You’ll also help to coach and support less-experienced members of the team. Participate in the delivery of an efficient, responsive, effective and customer focused IT support service. IT Technicians will have responsibility for ensuring that IT technical support is provided to appropriate levels of customer service in line with corporate Service Level Agreements. The IT support teams provides 2nd Line IT support all trust locations and users and will coordinate the escalation of all non-resolved incidents and service requests to the IT Support Manager. Assist in the day-to-day co-ordination of work in own area. Provide specialist training for staff from own or other disciplines on own subject area, when required. Participate in an on-call or out-of-hours service, when required. This role will be predominantly IT Support but will involve some specific work flows. This will require additional desirable qualities in relation to the Vocera Clinical Communications System Key functions will be: Maintenance of core data tables to ensure the availability of up to date and timely data information Deliver new system user training and ensure all users have appropriate system level access to enable them to fulfil their role Act as first line support for system users providing advice and guidance, resolving software problems where possible Assist in the production of a wide range of timely, verified information to meet ad-hoc requirements Act upon own initiative with regards to issues/problems/trends relating to the day-to-day administration of the Vocera system. MFT is England’s largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022. We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable. At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together. To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form. COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the ‘NHS England’ website where you can also find out more about how to access the vaccination. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team [email protected]. We’re looking forward to hearing from you!

Werneth School Stockport £24,496 - £26,845 per year Salary: £24,496 - £26,845 per year Job type: Full Time, Permanent Start date: |As soon as possible Apply by: 30 November 2023 Job description Senior IT Technician Contract type: Permanent 37hrs per week Full Year Location: Werneth School Romiley, Stockport SK6 3BX Required from: As soon as possible Salary: SCALE 5 POINT 12-17 £24,496 – £26,845 Closing date : Ongoing Interview date : To be confirmed We will be reviewing applications on an on-going basis and this advert may close earlier than advertised depending on the level of response. The Role The Senior ICT Technician is an integral part of the ICT team. The school is increasingly dependent on its ICT systems working properly and efficiently. A proactive and planned approach is essential to ensure the ICT infrastructure enables the school to work optimally. You are required to help maintain all aspects of the school’s ICT infrastructure and provide technical support, training and guidance to all end users. We are seeking someone with: A good working knowledge of Microsoft Desktop Flexible approach Ability to carry and set-up IT equipment Good team skills. Our school Werneth School is an 11-16 comprehensive school in Stockport with over 1100 students of all abilities: we serve a wide range of student backgrounds and a supportive community. Housed in a purpose-built new building (opened November 2017) with new resources and interactive boards in every classroom, the school has been through a rapid period of change. Student numbers are increasing year-on-year and academic performance is improving. The school benefits from an exciting partnership with the Manchester United Foundation to raise aspiration in our students. Education Learning Trust is a Multi-Academy Trust, educating over 3500 pupils from age 2 to 16 in the Greater Manchester area. We are very proud of our inclusive ethos to Collaborate, Empower and Achieve and provide over 450 employees with an inspiring and innovative place to work, with exceptional training and development opportunities. As a Trust employee you will receive excellent benefits, including a highly competitive salary, well-regarded pension scheme, excellent career development opportunities and support for your health and wellbeing, with our award-winning employee assistance programme. Education Learning Trust. Registered address: Hawthorn Road, Gatley, Cheadle, Cheshire, SK8 4NB. A charitable company limited by guarantee registered in England and Wales (company number: 09142319) Our vision at ELT is to create an exceptional learning journey for all, by providing: exciting, innovative and challenging learning communities school improvement strategies arising from evidenced based research and professional enquiry opportunities for professional development and leadership a celebration of the diversity and uniqueness of individual settings Innovation in practice by recognising the value of learning partnerships, both locally and nationally We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment. We ensure that we have a range of policies and procedures that promote safeguarding and safer working practices. This is in line with statutory guidance including Keeping Children Safe in Education and The Education Act 2002. All offers of employment are subject to a safer recruitment process, including the disclosure of criminal records, online checks and vetting checks. It is an offence to apply for a role if you are barred from engaging in regulated activity relevant to children. We are committed to fulfilling our Equality Duty obligations, including valuing equality and diversity and expect all staff and volunteers to share this commitment. We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We expect the successful candidate to have the necessary standard of spoken English, as described under Part 7 of the Immigration Act 2016, the Public Sector fluency duty that requires state funded schools to ensure candidates for their customer facing roles have the necessary standard of spoken English (or English or Welsh in Wales). Candidates should apply by completing the ELT application form, CVs alone will not be accepted in accordance with Keeping Children Safe in Education (KCSIE). Further details on how to apply and application form are also available from the school website. Please return applications to [email protected] Werneth School Werneth School is an 11-16 comprehensive school in Stockport with over 1100 students of all abilities: we serve a wide range of student backgrounds and a supportive community. Housed in a purpose-built new building (opened November 2017) with new resources and interactive boards in every classroom, the school has been through a rapid period of change. Student numbers are increasing year-on-year and academic performance is improving. The school benefits from an exciting partnership with the Manchester United Foundation to raise aspiration in our students. The school has now joined the Education Learning Trust based at Gatley Primary School, converting to academy status in January 2021. We are already benefiting from the collaborative work of a family of 5 schools, including another secondary school. Headteacher Andrew Conroy Please note that you are wholly responsible for fact checking in respect of the information provided by schools. Please also check for the latest visa and work permit requirements that may apply. Tes is not responsible for the content of advertisements or the policies adopted by advertising schools. Tes asks that all schools follow Tes' Fair Recruitment Policy.

Junior IT Technician required in Heywood. My client has over 25 years experience as Europe's Premier Independent, IT Distributor and have exceeded customer's expectations. They hold all leading brands and IT products, from cutting-edge innovation too difficult to find, and end of line.The successful candidate will need to be self-motivated, take responsibility for their workload, and keep colleagues up to date with their progress.Are you excited by working in a varied and challenging environment? if yes, we invite you to explore the thrilling prospect of joining their dynamic team as a Junior IT Technician.Position Overview Handling products from all product categories including Desktops, Laptops, Servers, Network Switches, TVs, Monitors, and Soundbars Safely and efficiently handling received items, ensuring they are stored correctly Inspecting products for damage, discrepancies and quality issues Testing a variety of components and adding them to inventory Building, testing and configuring systems Updating firmware, software, and outdated systems Updating systems and procedures to create awareness & capture knowledge Maintaining excellent housekeeping and following ESD procedures Operate stock management systems & process goods in/out Adhering to the company quality, environmental, health and safety proceduresPosition Requirements GCSE's in both Maths and English Passion for Technology Experience in building computer systems, either as a hobby or working in a similar role Knowledge of computer components and compatibility Excellent attention to detail and proactive work ethic Takes pride in completing work to a high standard Good at problem solving and time keeping. Previous experience working with IT is encouraged - not essentialPosition Remuneration Monday to Friday 8:30am - 17:30pm Salary: £18,000 - 22,000 based on experienced (performance review after probation) 25 days holiday per year (Jan - Dec) Private Health Care (After 12 months employment) Pension Contribution Free on-site parkingJob Type: Full-timeSalary: £18,000.00-£22,000.00 per yearBenefits: Company pensionSchedule: Monday to FridayWork Location: In personReference ID: 9598

Role - IT Technician (Internal Support)About Scorpion AutomotiveScorpion Automotive develops specialist apps to make driving a vehicle safer, more secure, and more sustainable.Since 2018 Scorpion has grown from a £4 Million to a £16 Million business. Looks like we are doing something right, would you agree? But is there room to grow further? Well, today there are over 1.3 Billion vehicles on the planet.This OpportunityA 1st line IT support role, often referred to as a Help Desk or Service Desk role, involves providing initial technical assistance and support to end-users within an organization. Here is a list of basic responsibilities that you will grow into. User Assistance: Assist staff with technical issues, questions, and problems they encounter with hardware, software, and IT services. Troubleshooting: Diagnose and resolve basic technical issues, such as login problems, software errors, and network connectivity issues. Password Resets: Assist with password resets and account unlock requests, ensuring security protocols are followed. Software Installation and Updates: Help users install, update, and configure software applications and provide guidance on their use. Hardware Support: Provide assistance with hardware issues, including setting up workstations, connecting peripherals, and troubleshooting hardware problems. Network Support: Assist with basic network issues, such as connectivity problems, Wi-Fi setup, and VPN access. Remote Support: Provide remote assistance to users through phone, email, or remote desktop tools.Documentation: Create and maintain documentation for common issues and solutions, as well as user guides and FAQs. User Training: Offer basic training to users on how to use software, hardware, and IT tools effectively. Security Awareness: Promote and enforce security best practices, including educating users about phishing threats and safe online behavior. Escalation: Escalate complex or unresolved issues, ensuring that critical problems are addressed promptly.You will be: Organised. Patience. Inquisitive. Accurate. Driven. Resilient. Team Player. Numerate and Literate.Job Type: Full-timeSalary: £22,000.00-£24,000.00 per yearBenefits: Company events Company pension Gym membershipSchedule: Day shift Monday to FridayWork Location: In person

About usESI TECH LTD is a small business in Trafford, Greater Manchester. We are professional, agile, and our goal is to Provide IT support to Education Customers.Our work environment includes: Modern office setting Work-from-home days Casual work attire Flexible working hoursJob Title: IT TechnicianResponsibilities:- Install, configure, and maintain computer hardware, software, systems, networks, printers, and other IT equipment- Troubleshoot hardware and software issues and provide technical support to end-users- Set up and maintain user accounts and permissions- Monitor system performance and ensure data backup and recovery procedures are in place- Conduct regular maintenance tasks, such as updating software and performing system upgrades- Collaborate with IT team members to implement new technologies and improve existing systems- Document IT processes, procedures, and troubleshooting stepsRequirements:- Full UK Driving license and Access to your own vehicle- Proven experience as an IT Technician or similar role in Education Sector- Proficient in troubleshooting hardware, software, and network issues- Knowledge of computer systems, networks, and peripherals- Familiarity with operating systems (Windows, macOS) and productivity software (Microsoft Office)- Strong problem-solving skills and attention to detail- Excellent communication and interpersonal skills- Ability to work independently and prioritize tasks effectivelyWe offer competitive compensation packages and opportunities for professional growth within our organization. If you are a motivated individual with a passion for technology and a desire to provide exceptional IT support, we encourage you to apply.To apply for this position, please submit your resume along with a cover letter highlighting your relevant experience to [email protected]Job Type: Full-timeSalary: From £21,000.00 per yearBenefits: Company events Company pension Flexitime Free parking On-site parkingSchedule: Flexitime Monday to FridaySupplemental pay types: Performance bonus Yearly bonusAbility to commute/relocate: Trafford, Greater Manchester: reliably commute or plan to relocate before starting work (required)Work Location: In person

Information and Technology Ltd are an IT Service Provider to over 40 clients throughout the North West and UK. Looking after the complete provision of IT for these businesses, our unique approach to how we service and support our clients means we now require an exceptional individual to join us and help continue to provide the high levels of service and standard of care that our customers expect.Located at our office, this senior role will comprise of: 1st to 3rd Line Hardware, Software and Network Support Server, Cloud, VoIP, Mobile and MDM Support Liaising with stakeholders and users to provide updates and scheduling information Network and System Administration Build and Configuration Management Onsite and Remote Support Mix of Reactive and Pro-active Work Stock Control and ManagementTo ensure we maintain the high level of service our customers expect we are looking for individuals with certain characteristics and qualities.Core competencies/relevant previous experience: Hardware/Software/Network experience Technical aptitude Ability to communicate technical information to non-technical customers Attention to detail Consistency and service driven approach Ability to form and maintain relationships with staff of all levels throughout an organisation Understanding of processes and procedures and working to them Starter/Finisher mentality Continuous self improvement and responsibility for learning Excellent time management and scheduling skillsAdditional requirements are: Car and clean driving license Willingness to travel to site as needed [Occasional] Occasional out of hours/weekend work [Paid Overtime/TOIL]As a growing company this role offers a progressive training program which would allow for career growth into Network Administration and IT Manager With a family feel and close knit team you will have exposure to a number of IT based disciplines to help you learn and grow.Package: 28 days holiday per year Additional Holiday Scheme based on length of service Mobile phone and Laptop Flexible working Paid overtime Personal Development Plan and Career Mentoring Company Pension Free ParkingIf you have any questions about the role please get in touch.Job Type: Full-timeSalary: £40,000.00-£45,000.00 per yearBenefits: Additional leave Casual dress Company pension Employee mentoring programme Flexitime Free parking On-site parkingSchedule: Flexitime Monday to Friday Weekend availabilityExperience: IT Technical Support: 3 years (required) Windows Server Installation, Configuration and Support: 3 years (required) Active Directory Support: 3 years (required)Work Location: In personReference ID: ITST1

About the Job:We are looking for a skilled IT Technician to join our team and provide IT support for our organization. As an IT Technician, you will play a crucial role in troubleshooting software and hardware issues, setting up computer networks, and maintaining our IT infrastructure. You will work closely with staff at all levels and ensure the smooth operation of our IT systems.Main Duties & Responsibilities:Provide 1st Line IT support for on-site and remote users.Troubleshoot system and network problems, diagnosing and resolving hardware or software faults.Configure and install new PCs, laptops, tablets, smartphones, and other IT hardware.Set up new users' accounts and profiles and handle password issues.Manage onboarding and offboarding procedures.Offer technical assistance with business projects when needed.Provide support, including procedural documentation and relevant reports.Install and configure computer hardware, operating systems, and applications.Log and manage support tickets and maintain records/logs of repairs and fixes.Requirements:Certification in Computer Science, or a related field.Hands-on experience with various computer systems and networks.Basic knowledge of internet security and data privacy principles.Basic knowledge of command-line, PowerShell, and Office 365.Good knowledge of Windows 10, Windows Server 2016/2019/2022.Excellent communication and interpersonal skills.Strong organizational and time-management skills.Problem-solving skills and keen attention to detail.Job Type: Full-timeSalary: £26,500.00 per yearBenefits: Company events Company pension Gym membershipSchedule: Monday to FridaySupplemental pay types: Performance bonusAbility to commute/relocate: Wilmslow: reliably commute or plan to relocate before starting work (required)Work Location: In person