Overview of salaries statistics of the profession "Data Manager in UK"

Location: Belgium - Home and Office based    Schedule: Full Time         Are you interested in working directly for a single sponsor while having the security and additional career opportunities that working for an international CRO can bring? Our team says it's the best of both worlds….           TalentSource Life Sciences (the sponsor-dedicated division of CROMSOURCE), is searching for a Clinical Project Manager to join a one of our partner companies. Our client is a global biopharmaceutical company which brings therapies to people that extend and significantly improve their lives through the discovery, development and manufacture of healthcare products.         CROMSOURCE is an international CRO with a strong focus on quality, professional development and supportive culture. As a client-facing role, we are looking for confident candidates with the ability to work independently whilst establishing a high-trust environment with the client counter-parts.           Main Job Tasks and Responsibilities:  Initiates and manages all operational study/project activities and serves as primary point of contact for the assigned Core Project teamsTranslates protocol/project strategies from a concept into an executable study/projectFocuses upon the operational integrity and feasibility of individual studies utilizing a variety of resource solutions to ensure the most effective, efficient, and high quality study/project is designed and executedParticipates in and influences the operational strategy for study/project delivery including milestone deliverables to optimize use of time, cost and resourcesParticipates in the identification, assessment and mitigation of risks at the study levelMaintains continuous communication between partner lines, strategic partners, Clinical Research Units (CRU), contractors and vendorsOptimize Operational Control and EffectivenessAssures close partnership with study investigators to assure successful study delivery and high quality dataFosters positive community attitudes and volunteer trust through professional behavior and ongoing communication Education, Experience and Skills:Minimum of BA/BS in a biomedical discipline or equivalent education/training is requiredAt least 5 years relevant experience in clinical research and drug development with clinical operations experiencePreferably with first experience in early drug development (Phase I and IIa)Substantial clinical operations and pharmaceutical industry experience in order to have a thorough understanding of the processes associated with executing clinical development plans and addressing related regulatory issueExperience in Project Management and leadership of matrix teams is essentialFluent in speaking and reading English. Preferably, your second language would be French or DutchDrug development experience including familiarity with: Clinical study management and monitoring, Project/process management, Data management, Clinical & regulatory processes, Regulatory submissions, Budget / expense management, Experience of Vendor Management, Scientific excellence, Administrative excellence, Systems technologyInitiating and Implementing Change: Innovation, Learning Organization, Flexibility and Resilience, Courage with Decisiveness to Act, Problem Solving, Positive approach, forward thinking, challenge the status quoMatrix leadership skills: Influencing, Collaborative, supportive, Networking and Alliance Building, Personal Leadership, Team work, Communication, Negotiation, Decisive and assertive, Change agile, Able to deal with ambiguityEase in using Office tools suite (Excel, Powerpoint, Word, Outlook, etc…)Good organizational skills for seamless interactions with Core Study Teams, Investigators, Regulatory Department and Clinical staff The Benefits of Working in BelgiumCompetitive SalaryGroup and hospitalisation insuranceElectronic meal vouchersInternet reimbursementCompany Car with fuel card depending on the functionDedicated Line ManagerRegular face-to-face or phone meetings with line managerFull annual performance review processAd-hoc team events and end of year partyCareer opportunities within both our CRO departments and our TalentSource Life Sciences Unit, locally and internationallyEmployee satisfaction survey - your feedback is important for continuous improvement The Application Process    Once you have submitted your CV, you will receive an acknowledgement that we received it. If you have the requirements we need, you will be invited for phone interview as the first step.  Unfortunately, due to the number of applications we receive, we cannot reply to everyone individually if you are not successful.      If you would like to discuss the role before applying through the website @    https://www.talentsourcelifesciences.com/jobs   please contact [email protected] for more information.         Who will you be working for?         About CROMSOURCE          CROMSOURCE is a family owned international, full-service Contract Research Organisation who, since 1994, has been supporting our clients with outstanding clinical research and staffing solutions services. The successful growth of CROMSOURCE has been achieved by putting high quality and client focus at the heart of everything we do.                          Our Company Ethos    Our employees are the most valuable company asset. We value our resources and ensure they work in a friendly, family environment so they are able to develop their skills and talents. Human Resources is the fulcrum around which all CROMSOURCE activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives to all personnel the clear tools needed to manage both internal and client processes with the same methodology.   The success of these core values are evidenced by our below industry average turnover rates.         About TalentSource Life Sciences      TalentSource is the division of CROMSOURCE dedicated to flexible staffing solutions. Through us, you will have the opportunity to be integrated into a sponsor-led team, whilst having the continuous support from your Line Manager, who will work closely with you to mentor and support your professional development and growth. For our client-facing positions, you must be confident, be able to drive the role and work autonomously.         CROMSOURCE is an equal opportunities employer. All qualified applicants will receive consideration for employment in relation to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status or any other legally protected status. CROMSOURCE is also committed to compliance with all fair employment practices regarding citizenship and immigration status.         Keywords: Clinical Project Manager, Clinical Trial Manager, Clinical Study Manager, CRO, Contract Research Organisation, Outsourced, Outsourcing, Sponsor-dedicatedSkills: Clinical Project ManagerLocation: BelgiumShare: LinkedIn Facebook Twitter Email

Location: Poland- Home based        Schedule: Freelance, Various FTEs                                    CROMSOURCE is a growing international CRO dedicated to a quality-focused approach with a collaborative "one-team" culture, and we are looking for a dynamic person to join our in-house team as a Freelance Clinical Project Manager II, to join their clinical operations team in Poland. This is a full-time opportunity. You will work on projects from our varied client base, ranging from small to mid-sized pharma and medical device companies.                      As a Clinical Project Manager II, you will be responsible for managing the clinical projects and ensuring the quality of the services in accordance with contractual obligations, applicable SOPs, ICH-GCP guidelines, and other applicable regulations.                                Join our team and help us deliver clinical trials that will improve patients' lives.        Main Tasks and Responsibilities:Manage and coordinate the assigned clinical projectsManage all project-specific services required by the Sponsor (central lab exams, drug shipments, document shipments, etc.)Manage the correct development of the clinical project, interacting with the Sponsor and the Investigators and properly coordinating the project team membersKeep professionally abreast of all scientific, regulatory, and operational aspects relevant to the clinical projects assignedKnowledgeable in the application process for clinical studies, in force in the country/ies of work.Collect and manage study data documentation (CRFs, patient diaries, questionnaires, queries, study supplies, regulatory documents, correspondence, etc.)May act as a Technical Specialist supervising the projects within specific therapeutic and technical areasAssure the proper timelines of the assigned projectsManage the budget for the projectMonitor the workload and the performance of the project teamPlan and monitor the tasks of the team in the specific areasCoordinate the Clinical Research Associates and Clinical Monitors activityCollaborate with Clinical Trial Administrators and Clinical Research Associates in terms of local authorities' approval activitiesCollaborate in the overall management of the project with the assigned Biometrics team and with all other project team members involved in the delivery of specific activities (such as Safety, Regulatory, etc.)Collaborate with the CTAs in archiving activitiesAssist the Medical Monitor in preparing protocols, Case Report Forms, and final Clinical Study ReportsDeliver project-specific trainingOrganise and participate in Monitor and Investigator MeetingsOrganise or take part in the periodic project update meetingsProvide project updates to the Sponsor, Senior Project Manager, and Project Director/Leader as requiredInform the Project Director/Leader about any issuesPerform co-monitoring visits for the assigned clinical projects as necessaryAct as a tutor for Project Coordinators and Project Managers IMaintain relationships with the Sponsor, including providing project updatesPrepare the SOPs relating to clinical research activities in collaboration with the Quality System UnitCollaborate in complying with enforcing Company procedures Education and Experience Required:University Degree in scientific, medical, or paramedical disciplinesProven experience in clinical project management activities, 5 plus years in the CRO/pharmaceutical industry including previous experience as a CRA or similarExcellent knowledge of clinical trial operations, GCP/ICH Guidelines, and other applicable regulatory requirementsFluent in English and local language(s)Proficiency in Microsoft Office (e.g., Word, Excel, Outlook)Willingness to travel The Application Process   Once you have submitted your CV, you will receive an acknowledgment email. If you have the requirements we need, you will be invited for a phone interview as the first step.        If you would like to discuss the role before applying through the website @ http://www.cromsource.com/careers/job-vacancies please contact [email protected] for more information.      Who will you be working for?      About CROMSOURCE      CROMSOURCE is a family-owned international, full-service Contract Research Organisation that, since 1994, has been supporting our clients with outstanding clinical research and staffing solutions services. The successful growth of CROMSOURCE has been achieved by putting high quality and client focus at the heart of everything we do.                      Our Company Ethos   Our employees are the most valuable company asset. We value our resources and ensure they work in a friendly, family environment so they are able to develop their skills and talents. Human Resources is the fulcrum around which all CROMSOURCE activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel. Continuous training keeps the resources qualified in terms of competence and expertise and gives all personnel the clear tools needed to manage internal and client processes with the same methodology.   The success of these core values is evidenced by our below-industry average turnover rates.      CROMSOURCE is an equal opportunities employer. All qualified applicants will receive consideration for employment in relation to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, or any other legally protected status. CROMSOURCE is also committed to compliance with all fair employment practices regarding citizenship and immigration status.      Keywords: Senior Project Manager, Clinical Project Manager, Senior Study Manager, Study Management Associate, Project Management Associate, Clinical, Drugs, Medical Devices, Clinical Trial Management, Clinical Trial Manager, Clinical Study Manager, Clinical Study Management, Project Leader, Project Lead, CRO, Clinical Research Organisation, Contract Research Organisation  Skills: Clinical Project Manager, Clinical Study Manager, clinical trials, ICH-GCP, Project Management, EnglishLocation: PolandShare: LinkedIn Facebook Twitter Email

Location: Germany- Home based        Schedule: Freelance, Various FTEs                                  CROMSOURCE is a growing international CRO dedicated to a quality-focused approach with a collaborative "one-team" culture, and we are looking for a dynamic person to join our in-house team as a Freelance Clinical Project Manager II, to join their clinical operations team in Germany. This is a full-time opportunity. You will work on projects from our varied client base, ranging from small to mid-sized pharma and medical device companies.                      As a Clinical Project Manager II, you will be responsible for managing the clinical projects and ensuring the quality of the services in accordance with contractual obligations, applicable SOPs, ICH-GCP guidelines, and other applicable regulations.                                Join our team and help us deliver clinical trials that will improve patients' lives.        Main Tasks and Responsibilities:Manage and coordinate the assigned clinical projectsManage all project-specific services required by the Sponsor (central lab exams, drug shipments, document shipments, etc.)Manage the correct development of the clinical project, interacting with the Sponsor and the Investigators and properly coordinating the project team membersKeep professionally abreast of all scientific, regulatory, and operational aspects relevant to the clinical projects assignedKnowledgeable in the application process for clinical studies, in force in the country/ies of work.Collect and manage study data documentation (CRFs, patient diaries, questionnaires, queries, study supplies, regulatory documents, correspondence, etc.)May act as a Technical Specialist supervising the projects within specific therapeutic and technical areasAssure the proper timelines of the assigned projectsManage the budget for the projectMonitor the workload and the performance of the project teamPlan and monitor the tasks of the team in the specific areasCoordinate the Clinical Research Associates and Clinical Monitors activityCollaborate with Clinical Trial Administrators and Clinical Research Associates in terms of local authorities' approval activitiesCollaborate in the overall management of the project with the assigned Biometrics team and with all other project team members involved in the delivery of specific activities (such as Safety, Regulatory, etc.)Collaborate with the CTAs in archiving activitiesAssist the Medical Monitor in preparing protocols, Case Report Forms, and final Clinical Study ReportsDeliver project-specific trainingOrganise and participate in Monitor and Investigator MeetingsOrganise or take part in the periodic project update meetingsProvide project updates to the Sponsor, Senior Project Manager, and Project Director/Leader as requiredInform the Project Director/Leader about any issuesPerform co-monitoring visits for the assigned clinical projects as necessaryAct as a tutor for Project Coordinators and Project Managers IMaintain relationships with the Sponsor, including providing project updatesPrepare the SOPs relating to clinical research activities in collaboration with the Quality System UnitCollaborate in complying with enforcing Company procedures Education and Experience Required:University Degree in scientific, medical, or paramedical disciplinesProven experience in clinical project management activities, 5 plus years in the CRO/pharmaceutical industry including previous experience as a CRA or similarExcellent knowledge of clinical trial operations, GCP/ICH Guidelines, and other applicable regulatory requirementsFluent in English and local language(s)Proficiency in Microsoft Office (e.g., Word, Excel, Outlook)Willingness to travel The Application Process   Once you have submitted your CV, you will receive an acknowledgment email. If you have the requirements we need, you will be invited for a phone interview as the first step.        If you would like to discuss the role before applying through the website @ http://www.cromsource.com/careers/job-vacancies please contact [email protected] for more information.      Who will you be working for?      About CROMSOURCE      CROMSOURCE is a family-owned international, full-service Contract Research Organisation that, since 1994, has been supporting our clients with outstanding clinical research and staffing solutions services. The successful growth of CROMSOURCE has been achieved by putting high quality and client focus at the heart of everything we do.                      Our Company Ethos   Our employees are the most valuable company asset. We value our resources and ensure they work in a friendly, family environment so they are able to develop their skills and talents. Human Resources is the fulcrum around which all CROMSOURCE activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel. Continuous training keeps the resources qualified in terms of competence and expertise and gives all personnel the clear tools needed to manage internal and client processes with the same methodology.   The success of these core values is evidenced by our below-industry average turnover rates.      CROMSOURCE is an equal opportunities employer. All qualified applicants will receive consideration for employment in relation to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, or any other legally protected status. CROMSOURCE is also committed to compliance with all fair employment practices regarding citizenship and immigration status.      Keywords: Senior Project Manager, Clinical Project Manager, Senior Study Manager, Study Management Associate, Project Management Associate, Clinical, Drugs, Medical Devices, Clinical Trial Management, Clinical Trial Manager, Clinical Study Manager, Clinical Study Management, Project Leader, Project Lead, CRO, Clinical Research Organisation, Contract Research Organisation  Skills: Clinical Project Manager, Clinical Study Manager, clinical trials, ICH-GCP, Project Management, EnglishLocation: GermanyShare: LinkedIn Facebook Twitter Email

Location: Spain - Home based          Schedule: Freelance, Various FTEs                                      CROMSOURCE is a growing international CRO dedicated to a quality-focused approach with a collaborative "one-team" culture, and we are looking for a dynamic person to join our in-house team as a Freelance Clinical Project Manager II, to join their clinical operations team in Spain. This is a full-time opportunity. You will work on projects from our varied client base, ranging from small to mid-sized pharma and medical device companies.                          As a Clinical Project Manager II, you will be responsible for managing the clinical projects and ensuring the quality of the services in accordance with contractual obligations, applicable SOPs, ICH-GCP guidelines, and other applicable regulations.                                    Join our team and help us deliver clinical trials that will improve patients' lives.            Main Tasks and Responsibilities:Manage and coordinate the assigned clinical projectsManage all project-specific services required by the Sponsor (central lab exams, drug shipments, document shipments, etc.)Manage the correct development of the clinical project, interacting with the Sponsor and the Investigators and properly coordinating the project team membersKeep professionally abreast of all scientific, regulatory, and operational aspects relevant to the clinical projects assignedKnowledgeable in the application process for clinical studies, in force in the country/ies of work.Collect and manage study data documentation (CRFs, patient diaries, questionnaires, queries, study supplies, regulatory documents, correspondence, etc.)May act as a Technical Specialist supervising the projects within specific therapeutic and technical areasAssure the proper timelines of the assigned projectsManage the budget for the projectMonitor the workload and the performance of the project teamPlan and monitor the tasks of the team in the specific areasCoordinate the Clinical Research Associates and Clinical Monitors activityCollaborate with Clinical Trial Administrators and Clinical Research Associates in terms of local authorities' approval activitiesCollaborate in the overall management of the project with the assigned Biometrics team and with all other project team members involved in the delivery of specific activities (such as Safety, Regulatory, etc.)Collaborate with the CTAs in archiving activitiesAssist the Medical Monitor in preparing protocols, Case Report Forms, and final Clinical Study ReportsDeliver project-specific trainingOrganise and participate in Monitor and Investigator MeetingsOrganise or take part in the periodic project update meetingsProvide project updates to the Sponsor, Senior Project Manager, and Project Director/Leader as requiredInform the Project Director/Leader about any issuesPerform co-monitoring visits for the assigned clinical projects as necessaryAct as a tutor for Project Coordinators and Project Managers IMaintain relationships with the Sponsor, including providing project updatesPrepare the SOPs relating to clinical research activities in collaboration with the Quality System UnitCollaborate in complying with enforcing Company procedures Education and Experience Required:University Degree in scientific, medical, or paramedical disciplinesProven experience in clinical project management activities, 5 plus years in the CRO/pharmaceutical industry including previous experience as a CRA or similarExcellent knowledge of clinical trial operations, GCP/ICH Guidelines, and other applicable regulatory requirementsFluent in English and local language(s)Proficiency in Microsoft Office (e.g., Word, Excel, Outlook)Willingness to travel The Application Process     Once you have submitted your CV, you will receive an acknowledgment email. If you have the requirements we need, you will be invited for a phone interview as the first step.            If you would like to discuss the role before applying through the website @ http://www.cromsource.com/careers/job-vacancies please contact [email protected] for more information.          Who will you be working for?          About CROMSOURCE        CROMSOURCE is a family-owned international, full-service Contract Research Organisation that, since 1994, has been supporting our clients with outstanding clinical research and staffing solutions services. The successful growth of CROMSOURCE has been achieved by putting high quality and client focus at the heart of everything we do.                          Our Company Ethos     Our employees are the most valuable company asset. We value our resources and ensure they work in a friendly, family environment so they are able to develop their skills and talents. Human Resources is the fulcrum around which all CROMSOURCE activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel. Continuous training keeps the resources qualified in terms of competence and expertise and gives all personnel the clear tools needed to manage internal and client processes with the same methodology.   The success of these core values is evidenced by our below-industry average turnover rates.          CROMSOURCE is an equal opportunities employer. All qualified applicants will receive consideration for employment in relation to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, or any other legally protected status. CROMSOURCE is also committed to compliance with all fair employment practices regarding citizenship and immigration status.          Keywords: Senior Project Manager, Clinical Project Manager, Senior Study Manager, Study Management Associate, Project Management Associate, Clinical, Drugs, Medical Devices, Clinical Trial Management, Clinical Trial Manager, Clinical Study Manager, Clinical Study Management, Project Leader, Project Lead, CRO, Clinical Research Organisation, Contract Research Organisation  Skills: Clinical Project Manager, Clinical Study Manager, clinical trials, ICH-GCP, Project Management, EnglishLocation: SpainShare: LinkedIn Facebook Twitter Email

Location: Germany- Home based        Schedule: Freelance, Various FTEs                                     CROMSOURCE is a growing international CRO dedicated to a quality-focused approach with a collaborative "one-team" culture, and we are looking for a dynamic person to join our in-house team as a Freelance Senior Clinical Project Manager,  You will be working on projects from our varied client base, ranging from small to mid-sized pharma, biotech, and medical device companies.       As a Senior Clinical Project Manager, you will be responsible for managing the clinical projects and ensuring the quality of the services in accordance with contractual obligations, applicable SOPs, ICH-GCP guidelines, and other applicable regulations.                         Join our team and help us deliver clinical trials that will improve patients' lives.        Main Tasks and Responsibilities:Manage and coordinate the assigned clinical projectsManage all project-specific services required by the Sponsor (central lab exams, drug shipments, document shipments, etc.)Manage the correct development of the clinical project, interacting with the Sponsor and the Investigators and properly coordinating the project team membersKeep professionally abreast of all scientific, regulatory, and operational aspects relevant to the clinical projects assignedKnowledgeable in the application process for clinical studies, in force in the country/ies of work.Collect and manage study data documentation (CRFs, patient diaries, questionnaires, queries, study supplies, regulatory documents, correspondence, etc.)May act as a Technical Specialist supervising the projects within specific therapeutic and technical areasAssure the proper timelines of the assigned projectsManage the budget for the projectMonitor the workload and the performance of the project teamPlan and monitor the tasks of the team in the specific areasCoordinate the Clinical Research Associates and Clinical Monitors activityCollaborate with the Clinical Trial Administrators and Clinical Research Associates in terms of local authorities' approval activitiesCollaborate in the overall management of the project with the assigned Biometrics team and with all other project team members involved in the delivery of specific activities (such as Safety, Regulatory, etc.)Collaborate with the CTAs in archiving activitiesAssist the Medical Monitor in preparing protocols, Case Report Forms, and final Clinical Study ReportsDelivering  project specific trainingsOrganise and participate in Monitor and Investigator MeetingsOrganise or take part in the periodic project update meetingsProvide project updates to the Sponsor, Senior Project Manager,  and Project Director/Leader as requiredInform the Project Director/Leader about any issuesPerform co-monitoring visits for the assigned clinical projects as necessaryAct as a tutor for Project Coordinators and Project Managers IMaintain relationships with the Sponsor, including providing project updatesPrepare the SOPs relating to clinical research activities in collaboration with the Quality System UnitCollaborate in complying with and enforcing Company procedures Education and Experience Required:University Degree in scientific, medical, or paramedical disciplinesProven experience in clinical project management activities, 5 plus years in the CRO/pharmaceutical industry including previous experience as a CRA or similarExcellent knowledge of clinical trial operations, GCP/ICH Guidelines, and other applicable regulatory requirementsFluent in English and local language(s)Proficiency in Microsoft Office (e.g., Word, Excel, Outlook)Willingness to travel The Application Process   Once you have submitted your CV, you will receive an acknowledgment email. If you have the requirements we need, you will be invited for a phone interview as the first step.        If you would like to discuss the role before applying through the website @ www.cromsource.com/careers/job-vacancies please contact [email protected] for more information.      Who will you be working for?      About CROMSOURCE      CROMSOURCE is a family-owned international, full-service Contract Research Organisation that, since 1994, has been supporting our clients with outstanding clinical research and staffing solutions services. The successful growth of CROMSOURCE has been achieved by putting high quality and client focus at the heart of everything we do.                      Our Company Ethos   Our employees are the most valuable company asset. We value our resources and ensure they work in a friendly, family environment so they are able to develop their skills and talents. Human Resources is the fulcrum around which all CROMSOURCE activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel. Continuous training keeps the resources qualified in terms of competence and expertise and gives all personnel the clear tools needed to manage internal and client processes with the same methodology.   The success of these core values is evidenced by our below-industry average turnover rates.      CROMSOURCE is an equal opportunities employer. All qualified applicants will receive consideration for employment in relation to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, or any other legally protected status. CROMSOURCE is also committed to compliance with all fair employment practices regarding citizenship and immigration status.      Keywords: Senior Project Manager, Clinical Project Manager, Senior Study Manager, Study Management Associate, Project Management Associate, Clinical, Drugs, Medical Devices, Clinical Trial Management, Clinical Trial Manager, Clinical Study Manager, Clinical Study Management, Project Leader, Project Lead, CRO, Clinical Research Organisation, Contract Research Organisation                         Skills: Clinical Project Manager, Clinical Study Manager, clinical trials, Project Management, Study ManagementLocation: GermanyShare: LinkedIn Facebook Twitter Email

Location: Netherlands - Home based  Schedule: Permanent, Full-time                       Do you want to join a team that is passionate about making a difference in drug and medical device development?  CROMSOURCE, a growing CRO, is recruiting for a Senior Clinical Project Manager to join their internal team in Netherlands. This role is a full-time permanent opportunity. You will work on projects from our varied client base, ranging from small to mid-sized pharma and medical device companies.                                 As a Senior Clinical Project Manager, you will be responsible for managing the clinical projects ensuring quality of the services in accordance with contractual obligations, applicable SOPs, ICH-GCP guidelines and other applicable regulations.                         Main Tasks and Responsibilities:Manage and coordinate the assigned clinical projects.Manage all project specific services required by the Sponsor (central lab exams, drug shipments, document shipments, etc.)Manage the correct development of the clinical project, interacting with the Sponsor and the Investigators and properly coordinating the project team members.Keep professionally abreast of all scientific, regulatory and operational aspects relevant to the clinical projects assigned.Knowledgeable in the application process for clinical studies, in force in the country/ies of work.Collect and manage study data documentation (CRFs, patient diaries, questionnaires, queries, study supplies, regulatory documents, correspondence, etc.)May act as a Technical Specialist supervising the projects within specific therapeutic and technical areas.Assure the proper timelines of the assigned projects.Manage the budget for the project.Monitor the workload and the performance of the project team.Plan and monitor the tasks of the team in the specific areas.Coordinate the Clinical Research Associates and Clinical Monitors activity.Collaborate with he Clinical Trial Administrators and Clinical Research Associates in terms of local authorities approval activitiesCollaborate in the overall management of the project with the assigned Biometrics team and with all other project team members involved in the delivery of specific activities (such as Safety, Regulatory, etc.)Collaborate with the CTAs in archiving activities.Assist the Medical Monitor in preparing protocols, Case Report Forms and final Clinical Study ReportsDeliver project specific trainings.Organise and participate in Monitor and Investigator MeetingsOrganise or take part in the periodic project update meetings.Provide project updates to the Sponsor, Senior Project Manager and Project Director/Leader as required.Inform the Project Director/Leader about any issues.Perform co-monitoring visits for the assigned clinical projects as necessary.Act as a tutor for Project Coordinators and Project Manager IMaintain relationships with the Sponsor, including providing project updates.Prepare the SOPs relating to clinical research activities in collaboration with the Quality System UnitCollaborate in complying and enforcing Company procedures. Education and Experience Required:University Degree in scientific, medical, or paramedical disciplinesProven experience in clinical project management activities, 5 plus years in the CRO/pharmaceutical industry including previous experience as a CRA or similar.Excellent knowledge of clinical trial operations, GCP/ICH Guidelines, and other applicable regulatory requirementsFluent in English and local language(s)Proficiency in Microsoft Office (e.g., Word, Excel, Outlook)Willingness to travel The Benefits of Working in Netherlands:Competitive SalaryGroup health insuranceGreat pension scheme24 vacation daysInternet reimbursementCompany Car with fuel card depending on the function.Dedicated Line Manager The Application Process         Once you have submitted your CV, you will receive an acknowledgement email. If you have the requirements we need, you will be invited for phone interview as the first step. If you would like to discuss the role before applying through the website @

Location: Belgium - Home based    Schedule: Permanent, Full-time                           Do you want to join a team that is passionate about making a difference in drug and medical device development?  CROMSOURCE, a growing CRO, is recruiting for a Senior Clinical Project Manager to join their internal team in Belgium. This role is a full-time permanent opportunity. You will work on projects from our varied client base, ranging from small to mid-sized pharma and medical device companies.                                  As a Senior Clinical Project Manager, you will be responsible for managing the clinical projects ensuring quality of the services in accordance with contractual obligations, applicable SOPs, ICH-GCP guidelines and other applicable regulations.                             Main Tasks and Responsibilities:Manage and coordinate the assigned clinical projects.Manage all project specific services required by the Sponsor (central lab exams, drug shipments, document shipments, etc.)Manage the correct development of the clinical project, interacting with the Sponsor and the Investigators and properly coordinating the project team members.Keep professionally abreast of all scientific, regulatory, and operational aspects relevant to the clinical projects assigned.Knowledgeable in the application process for clinical studies, in force in the country/ies of work.Collect and manage study data documentation (CRFs, patient diaries, questionnaires, queries, study supplies, regulatory documents, correspondence, etc.)May act as a Technical Specialist supervising the projects within specific therapeutic and technical areas.Assure the proper timelines of the assigned projects.Manage the budget for the project.Monitor the workload and the performance of the project team.Plan and monitor the tasks of the team in the specific areas.Coordinate the Clinical Research Associates and Clinical Monitors activity.Collaborate with he Clinical Trial Administrators and Clinical Research Associates in terms of local authorities approval activitiesCollaborate in the overall management of the project with the assigned Biometrics team and with all other project team members involved in the delivery of specific activities (such as Safety, Regulatory, etc.)Collaborate with the CTAs in archiving activities.Assist the Medical Monitor in preparing protocols, Case Report Forms, and final Clinical Study ReportsDeliver project specific trainings.Organise and participate in Monitor and Investigator MeetingsOrganise or take part in the periodic project update meetings.Provide project updates to the Sponsor, Senior Project Manager and Project Director/Leader as required.Inform the Project Director/Leader about any issues.Perform co-monitoring visits for the assigned clinical projects as necessary.Act as a tutor for Project Coordinators and Project Manager IMaintain relationships with the Sponsor, including providing project updates.Prepare the SOPs relating to clinical research activities in collaboration with the Quality System UnitCollaborate in complying and enforcing Company procedures. Education and Experience Required:University Degree in scientific, medical, or paramedical disciplinesProven experience in clinical project management activities, 5 plus years in the CRO/pharmaceutical industry including previous experience as a CRA or similar.Excellent knowledge of clinical trial operations, GCP/ICH Guidelines, and other applicable regulatory requirementsFluent in English and local language(s)Proficiency in Microsoft Office (e.g., Word, Excel, Outlook)Willingness to travel The Benefits of Working in Belgium:Competitive SalaryGroup and hospitalisation insuranceElectronic meal vouchersInternet reimbursement The Application Process           Once you have submitted your CV, you will receive an acknowledgement email. If you have the requirements we need, you will be invited for phone interview as the first step.                        If you would like to discuss the role before applying through the website @ http://www.cromsource.com/careers/job-vacancies please send an mail to: [email protected] for more information.                     Who will you be working for?                                            About CROMSOURCE                           CROMSOURCE is a family owned international, full-service Contract Research Organisation who, since 1994, has been supporting our clients with outstanding clinical research and staffing solutions services. The successful growth of CROMSOURCE has been achieved by putting high quality and client focus on the heart of everything we do.                                                            Our Company Ethos                      Our employees are the most valuable company asset. We value our resources and ensure they work in a friendly, family environment so they are able to develop their skills and talents. Human Resources is the fulcrum around which all CROMSOURCE activities are built, and close management and training is the core instrument to develop and maintain highly qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives to all personnel the clear tools needed to manage both internal and client processes with the same methodology.   The success of these core values is evidenced by our below industry average turnover rates.                                                         CROMSOURCE is an equal opportunities employer. All qualified applicants will receive consideration for employment in relation to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status or any other legally protected status. CROMSOURCE is also committed to compliance with all fair employment practices regarding citizenship and immigration status.                                             Keywords: Senior Project Manager, Clinical Project Manager, Senior Study Manager, Study Management Associate, Project Management Associate, Clinical, Drugs, Medical Devices, Clinical Trial Management, Clinical Trial Manager, Clinical Study Manager, Clinical Study Management, Project Leader, Project Lead, CRO, Clinical Research Organisation, Contract Research OrganisationSkills: Clinical Project Manager, Clinical Study Manager, Clinical Trial Manager, Senior Clinical Project Manager, clinical trials, CRO, Medical Devices, Study ManagementLocation: BelgiumShare: LinkedIn Facebook Twitter Email

The Worker duties includes:• Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback• Develops and implements policies and procedures to deal effectively with customer requirements and complaints;• co-ordinates and controls the work of those within shop;• discusses customer responses with other colleagues with a view to improving the product or service provided;• plans and co-ordinates the operations of help and advisory services to provide support for customers and users;• Develop goals and report progress to the owners;• Improving customer service experience, create engaged customers and facilitate organic growth;• Taking ownership of customers issues and following problems through to resolution;• Setting a clear mission and deploying strategies focused towards that mission;• Keep accurate records and document customer service actions and discussions;• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment;• Keep ahead of industry’s developments and apply best practices to areas of improvement;• Control resources and utilise assets to achieve qualitative and quantitative targets;• Maintain an orderly workflow according to priorities;• Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill;• Issue refunds or compensation to customers;• keep accurate records of discussions or correspondence with customers• Analyse statistics or other data to determine the level of customer service your organisation is providing;• Produce written information for customers, often involving the use of computer packages and software;• Write reports and analyse the customer service that organisation provides;• Develop feedback or complaints procedures for customers to use;• Make sure that the needs of customers are being met or exceeded;• Finding ways to measure customer satisfaction and improve services.Key Skills involves:• Proven working experience as a Customer Service Manager;• Experience in providing customer service support.• Excellent knowledge of management methods and techniques;• Strong leadership skills to work with people within the organisation with different skills;• Proficiency in English and other languages;• Working knowledge of customer service software, databases and tools;• Awareness of industry’s latest technology trends and applications;• Ability to think strategically and to lead;• Strong client-facing and communication skills;• Advanced troubleshooting and multi-tasking skills;• Customer service orientation;• Managing a team of customer service staff;• Handling face-to-face enquiries from customers;• Dealing with customers who are upset or angry may be stressful;• Communication and Excellent IT skills;• Creative thinking, to be able to come up with new ideas to improve customer service standards.Qualification and Experience• Previous experience of working with customers, such as in a shop, call centre or dry cleaning shops may give advantage for the prospective employee.•• There is no formal educational qualification is required. English language proficiency must require along with good personal presentation, especially when face-to-face with customers. The prospective employee will probably work from a single location but may spend time visiting customers. Usually, these will be local so within a day but occasionally long-distance travel may be necessary, which could involve overnight stays.

As the eCommerce Manager, you will take ownership of the portfolio of websites, ensuring they remain effective, up-to-date, and aligned with the business goals. You will play a pivotal role in driving revenue, improving user experiences, and ensuring the success of the eCommerce initiatives.Utilise BI and analytics tools to monitor sales performance, identify trends, and make data-driven decisions to improve trading outcomesCollaborate with cross-functional teams to set yearly trading and promotional plans to maximise ROICarry out market and competitor research to identify opportunities for growth and differentiation Devise PPC and SEO strategies to improve website visibility and traffic acquisition Monitor customer feedback and troubleshoot website usability issues Daily merchandising and maintenance of the eCommerce websites, ensuring the UX and CEX are optimalImplement A/B testing and optimisation methods to refine personalisation effortsWork with a 3rd party platform providers to develop and execute a comprehensive personalisation strategyUtilise data analytics tools to track eCommerce performance and analyse key metrics Produce regular reports and insights on website engagement to the wider businessMonitor and analyse the effectiveness of marketing efforts and deliver recommendations to cross-functional departments to adjust strategies as neededManage 2 x Direct Reports A successful eCommerce Manager should have:At least 3+ years experience in a similar roleAble to demonstrate a solid track record of driving B2C/DTC sales growthExceptional communication, project management and problem solving skills Proven experience managing eCommerce platformsStrong knowledge of digital marketing strategies and website managementExcellent analytical skills with a focus on data-driven decision makingOutstanding communication and leadership capabilities Proficiency in eCommerce analytics tools

As the Reward Manager, you will report into the CPO and manage a team, acting as a subject matter expert, you will provide leadership and direction on compensation, benefits, pension and payroll, including the annual pay review cycle, ensuring that the organisation has the right structures in place to provide competitive rewards for employees. · Develop and manage comprehensive rewards programmes· Working with the People Team to use data analytics to drive insights and decision-making · Work with Managers to ensure alignment of rewards strategies with company goals· Provide advice and guidance on rewards related issues to employees and managers· Manage the implementation of rewards programmes and initiatives· Ensure compliance with all relevant legislation and regulations· Continually assess the effectiveness of rewards programmes and make improvements where necessary· Contribute to wider HR projects as requiredA successful Reward Manager will ideally:· Be from a strong Reward & Benefits background· CIPD Qualified· Good knowledge of developments and expertise in Reward and Benefits· Experience in a specialist role, operating with a high degree of autonomy· Experience of the development of innovative approaches · Expertise in relevant Employment Law and Regulations related to payroll and data. · Have experience managing and developing a team

Job type: Contract Emp type: Full-time Skills: data Pay interval: Daily Pay rate: GBP £225.00 Location: Manchester Job published: 23/10/2023 Job ID: 81778 Data Administrator Duration: 6 Months Location: Hybrid (ideally one day per week on the Client site in Manchester) Start: ASAP Rate: £225 per day IR35 Status: Inside We require a Data Administrator for our higher education Client. You will be working alongside and reporting to the Applications and Data Project Manager on a specific strategic change programme. Duties include: To assist in identifying the appropriate stakeholders for different types of application information . Engage these stakeholders, request information and support them with any queries. Follow-up with other stakeholders or avenues that are identified as potentially holding the information. Populate the live data collection sheet with the data collected. Distribute pre-workshop data collection sheets and populate these results into the live data collection sheet. Investigate unknown applications that have been built in-house. Essential skills & experience required: Possesses good analytical and data understanding. Adaptable and efficient administrative skills - in particular, proficient with MS Office applications Previous experience in Higher Education is beneficial. Stakeholder engagement management. Strong attention to detail. You will be part of a collaborative team working with a lead Business Analyst, together with the project team including Business Analysts and Architects. You will work across all areas of the business with a variety of stakeholder groups which includes academics, researchers and staff. Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds

This role is to support the Service Manager in the delivery of a range of section services. This will involve delivering against cancer targets in a range of service areas. This will involve ensuring the provision of a high quality medical secretarial service to patients and a group of consultants and clinical teams within the department. The day-to-day services will be managed in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The post holder will be responsible for the management of a team or teams(s) of staff including service delivery personnel, medical secretaries and other groups of staff. The post holder may also offer a high level of support administration and organisation to a group of consultants or registrars where needed and within resource limitations. The Assistant Service Manager will work with the Service Managers, Assistant Service Managers, Cancer Pathway Trackers, Lead Clinicians and CNSs to ensure that clinical information recorded to the highest quality and validity. To organise and monitor training for the team as required to ensure the relevant data metrics reported are complete. To do this they will become familiar with all cancer data collection systems across the Trust and will lead the development of robust information systems to support Cancer data tracking. The duties and responsibilities listed below are representative of the Assistant Service Manager role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative or managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the service. Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark. We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities. We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs. Support the Service Manager in managing various sections of service, e.g., out-patients or bookings. This will require working autonomously to understand and drive operating targets, budget controls, and relevant HR management. Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service that may be performance related. Problem-solve all day-to-day management issues organising and reallocating work where situations change due to variations to the work load and staffing availability. Exercise delegated authority on behalf of the consultants and clinical leads to resolve day-to-day management issues within the service. Manage the analysis of data so consultants and registrars have access to timely and accurate information on all key performance indicators. Plan and organise the medical secretary service within the department, setting the goals of the secretarial service in order to fit in with the demands of the consultants’ timetables. Policy Development and System Management Develop and write policies and procedures within own work area. Manage the implementation and overall management of office systems, control processes and risk management arrangements to ensure effective delivery of service. Responsible for the design and implementation of audits in collaboration with Heads of Service. To investigate complaints, as delegated by the Service Delivery Manager, in line with Trust Policy. This may involve handling sensitive interpersonal situation. To contribute to the modernisation of patient services delivered by the medical secretaries service Sit on departmental working groups to contribute to future strategies and development Financial Management Authorised signatory. Manage and monitor performance of the administrative support to ensure that the service meets its financial and operating targets. Manage a delegated no-pay budget within the service ensuring that expenditure is within agreed limits and that the Clinical Lead/consultants remains informed of related issues. This would include signatory responsibility for requisition and authorising signature for ordering, up to the amount of £500. Staff Management Day-to-day managerial responsibility for all administration and secretarial staff within the medical secretarial service or others as agreed. Set objectives and review performance of service staff, identifying individual training and development needs and promote continued personal and professional development. Manage annual leave, sickness, disciplinary and performance issues in line with Trust policies and the effective delivery of service. Ensure all staff comply with relevant Trust policies and standing financial instructions. Recruit and induct A&C staff in line with Trust policies and procedures. Anticipate staff shortages and problem areas and take action to minimise the impact of these on service delivery. Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the service. Ensure that all staff adhere to the appropriate legislation when dealing with patient material and that suitable filing & booking systems are effectively managed. Support the monitoring of compliance with internal and external governance and best practice requirements with the medical secretarial services. PA/ Secretarial Responsibilities Monitor clinical secretarial correspondence to set and maintain appropriate quality standards. Arrange, plan and take comprehensive and accurate minutes at meetings. Support consultants by preparing PowerPoint presentations and preparation of research articles. Produce high quality medical secretary support of consultants and clinical teams when required. When appropriate, type clinical letters which may include those of a distressing or emotional nature as well or other relevant correspondence and documents required. Communication Effectively communicate with a multi-disciplinary group of people, demonstrating interpersonal skills when dealing with all levels of staff across the Trust, using persuasion, tact and reassurance where necessary. Liaise with other departments and members of the Trust to ensure the smooth running of the office and to assisting the functioning of the team. Influence, motivate and involve individuals and teams within the service to achieve necessary performance targets. Deal with telephone calls related to the service, ensuring that customers are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently. Handle confidential patient information and material in a sensitive and discrete fashion, in compliance with Trust policy and procedure.

Details Reference number 321517 Salary £37,510 - £39,310 A Civil Service Pension with an average employer contribution of 27% Job grade Higher Executive Officer HMPPS Band 5 Contract type Fixed Term Length of employment For a period of up to 12 months Type of role Administration / Corporate Support Working pattern Flexible working, Full-time Number of jobs available 1 Contents Location About the job Benefits Things you need to know Apply and further information Location This position is based at 102 PETTY FRANCE LONDON, SW1H 9AJ About the job Job summary Please refer to Job Description Job description We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity. About the team The reoffending rate has remained broadly static at around 29% since 2010, and during the 12 months ending March 2019, 81% of offenders convicted or cautioned had at least one previous conviction or caution. Reoffending is costing society approximately £18bn per year and almost half of all prisoners reoffend within 12 months of release. This is a great opportunity to work within the Reducing Reoffending, Partnerships and Accommodation team as part of the New Futures Network (NFN) national team. NFN is the specialist part of His Majesty’s Prison and Probation Service (HMPPS) that brokers partnerships between employers in England and Wales and prisons. For more information about the work of NFN and their partners visit https://newfuturesnetwork.gov.uk/; or find NFN on Twitter and LinkedIn. We know that being in stable employment contributes to positive outcomes for people with convictions, their families and communities. Employment is a key part of the Government strategy to reduce reoffending. That is why NFN partnerships support people in prison to find meaningful work opportunities and prison leavers to find employment on release. About the role This role involves supporting the Employment Advisory Board (EAB) project. Employment Advisory Boards have been established in all resettlement prisons and are chaired by local and national business leaders who support prisons to: Develop a long-term positive culture of employment within the prison. Provide expertise on the skills, qualifications, and training required to prepare prisoners for employment upon release, enabling prisons to tailor their training and workshop provisions to match the local labour market demands. Encourage local and national businesses to engage with the prison, offering their resources, connections, and knowledge to assist individuals living and working in prisons to prepare for and secure employment upon release. The job holder will be responsible for developing and managing the delivery of specialist administration processes, ensuring data integrity and adhering to policy and procedures. They will provide accurate and reliable business management information to support the work of the policy lead. The environment is demanding, and alongside their administration duties the job holder will need strong influencing and relationship management skills. They should have, or be able to quickly develop, a good level of knowledge of the prison employment landscape. The job holder will be able to engage confidently with a range of stakeholders, manage the administrative processes, and make effective decisions that align with the needs and priorities of the EABs. The Administration Manager is responsible for supporting the Operational Policy Lead to ensure the service is running effectively, responding to issues and implementing service improvements. Key responsibilities include: Work in partnership with key internal and external stakeholders, including Employment Advisory Board Chairs, and Prison Employment Leads, who are supporting prisons to develop and deliver employment and education strategies to deliver on local employment targets. Responsible for the creation, implementation and maintenance of specialist administrative services, processes and systems that underpin the delivery of the Employment Advisory Boards. Provide secretariat support to meetings when required, including the National Oversight Board, and meetings with key employers and external stakeholders. Co‐ordinate agenda and papers ahead of meetings and ensure minutes / actions are circulated in a timely manner. Provide support in drafting and updating operational guidance to support key stakeholders. Coordinate and manage communication channels with key internal and external stakeholders, including SharePoint and Microsoft Teams. Support with conference planning, coordination, and delivery. Provide support for any ad hoc work requested by groups. This can vary in terms of volume of work and complexity, ranging from distribution of information to helping to organise large scale events/workshops. Have good knowledge of IT systems and be able to work with Outlook, Excel, Microsoft Teams, and other programmes. The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder. To find out more about this role - please attend an Information Session on the 30th October at 12:00 - 12:45 by registering using the following link: https://teams.microsoft.com/registration/KEeHxuZx_kGp4S6MNndq2A,Y_veAQu8zkmCh9us0zZJJw,E5ZnMmKDbEOfyAXl3P2vug,TqLaiz_xP0W7Vv9z9F8fyg,_2JQ1h_IJUmItKKp0WmO_w,Q-D0EzYSJUCU7K8IDVoHjg?mode=read&tenantId=c6874728-71e6-41fe-a9e1-2e8c36776ad8 Overview of the job The post holder will manage the administrative processes, overseeing the management of business processes ensuring data integrity, adhering to financial principles, policy and procedures. The role is responsible for managing the delivery of specialist administration systems that support the work of the Unit. The role will require line management responsibilities of a small team. Summary The post holder will manage a small team which will provide professional and efficient secretarial, administrative, organisational and information management support. The post holder will be responsible for development and maintenance of comprehensive administrative processes. The post holder will manage the process for initial point of contact for queries and requests. They will monitor responses to requests for information and data, ensuring they comply with MOJ and HMPPS information sharing protocols and government legislative requirements. The post holder also undertakes a variety of specific activities and duties, for which they are held personally accountable, commensurate with their grade. Responsibilities, Activities & Duties The job holder will be required to carry out the following responsibilities, activities and duties: Responsible for the creation, implementation and maintenance of all specialist administrative services, processes and systems that underpin the delivery of business objectives Responsible for compiling first draft replies to Ministerial and non-ministerial correspondence. Manage a team of administrative staff where required, including line management and supervisory responsibilities Manage resources to deliver the activities within their area of responsibility and contribute to the short to medium term business planning process Provide monthly information reports/data, with an emphasis to check it's accuracy and to track and explain/rectify any variances/errors and in a user friendly way Support in the coordination of documents and stakeholder input Provide assistance to ensure directorate is compliant with procedures Provide support for any ad hoc work requested by groups. This can vary in terms of volume of work and complexity, ranging from distribution of information to helping to organise large scale events/workshops The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder. Person specification Please refer to Job Description Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Changing and Improving Communicating and Influencing Working Together Benefits Alongside your salary of £37,510, HM Prison & Probation Service contributes £10,165 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Access to learning and development A working environment that supports a range of flexible working options to enhance your work life balance A working culture which encourages inclusion and diversity A Civil Service pension with an average employer contribution of 27% Annual Leave Public Holidays Season Ticket Advance For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths. https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : SSCL Recruitment Enquiries Team Email : [email protected] Telephone : 0845 241 5358 Recruitment team Email : [email protected] Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints https://justicejobs.tal.net/vx/appcentre-1/brand-13/candidate/so/pm/1/pl/3/opp/80487-80487-Administration-Manager-Employment-Advisory-Boards/en-GB

Administration Manager – Employment Advisory Boards – 80487 £37,510 – £39,310 London About the team The reoffending rate has remained broadly static at around 29% since 2010, and during the 12 months ending March 2019, 81% of offenders convicted or cautioned had at least one previous conviction or caution. Reoffending is costing society approximately £18bn per year and almost half of all prisoners reoffend within 12 months of release. This is a great opportunity to work within the Reducing Reoffending, Partnerships and Accommodation team as part of the New Futures Network (NFN) national team. NFN is the specialist part of His Majesty’s Prison and Probation Service (HMPPS) thatbrokers partnerships between employers in England and Wales and prisons. For more information about the work of NFN and their partners visit https://newfuturesnetwork.gov.uk/; or find NFN on Twitter and LinkedIn. We know that being in stable employment contributes to positive outcomes for people with convictions, their families and communities. Employment is a key part of the Government strategy to reduce reoffending. That is why NFN partnerships support people in prison to find meaningful work opportunities and prison leavers to find employment on release. About the role This role involves supporting the Employment Advisory Board (EAB) project. Employment Advisory Boards have been established in all resettlement prisons and are chaired by local and national business leaders who support prisons to: Develop a long-term positive culture of employment within the prison. Provide expertise on the skills, qualifications, and training required to prepare prisoners for employment upon release, enabling prisons to tailor their training and workshop provisions to match the local labour market demands. Encourage local and national businesses to engage with the prison, offering their resources, connections, and knowledge to assist individuals living and working in prisons to prepare for and secure employment upon release. The job holder will be responsible for developing and managing the delivery of specialist administration processes, ensuring data integrity and adhering to policy and procedures. They will provide accurate and reliable business management information to support the work of the policy lead. The environment is demanding, and alongside their administration duties the job holder will need strong influencing and relationship management skills. They should have, or be able to quickly develop, a good level of knowledge of the prison employment landscape. The job holder will be able to engage confidently with a range of stakeholders, manage the administrative processes, and make effective decisions that align with the needs and priorities of the EABs. The Administration Manager is responsible for supporting the Operational Policy Lead to ensure the service is running effectively, responding to issues and implementing service improvements. Key responsibilities include: Work in partnership with key internal and external stakeholders, including Employment Advisory Board Chairs, and Prison Employment Leads, who are supporting prisons to develop and deliver employment and education strategies to deliver on local employment targets. Responsible for the creation, implementation and maintenance of specialist administrative services, processes and systems that underpin the delivery of the Employment Advisory Boards. Provide secretariat support to meetings when required, including the National Oversight Board, and meetings with key employers and external stakeholders. Co‐ordinate agenda and papers ahead of meetings and ensure minutes / actions are circulated in a timely manner. Provide support in drafting and updating operational guidance to support key stakeholders. Coordinate and manage communication channels with key internal and external stakeholders, including SharePoint and Microsoft Teams. Support with conference planning, coordination, and delivery. Provide support for any ad hoc work requested by groups. This can vary in terms of volume of work and complexity, ranging from distribution of information to helping to organise large scale events/workshops. Have good knowledge of IT systems and be able to work with Outlook, Excel, Microsoft Teams, and other programmes. The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder. To find out more about this role – please attend an Information Session on the 30th October at 12:00 – 12:45 by registering using the following link: https://teams.microsoft.com/registration/KEeHxuZx_kGp4S6MNndq2A,Y_veAQu8zkmCh9us0zZJJw,E5ZnMmKDbEOfyAXl3P2vug,TqLaiz_xP0W7Vv9z9F8fyg,_2JQ1h_IJUmItKKp0WmO_w,Q-D0EzYSJUCU7K8IDVoHjg?mode=read&tenantId=c6874728-71e6-41fe-a9e1-2e8c36776ad8 Overview of the job The post holder will manage the administrative processes, overseeing the management of business processes ensuring data integrity, adhering to financial principles, policy and procedures. The role is responsible for managing the delivery of specialist administration systems that support the work of the Unit. The role will require line management responsibilities of a small team. Summary The post holder will manage a small team which will provide professional and efficient secretarial, administrative, organisational and information management support. The post holder will be responsible for development and maintenance of comprehensive administrative processes. The post holder will manage the process for initial point of contact for queries and requests. They will monitor responses to requests for information and data, ensuring they comply with MOJ and HMPPS information sharing protocols and government legislative requirements. The post holder also undertakes a variety of specific activities and duties, for which they are held personally accountable, commensurate with their grade. Responsibilities, Activities & Duties The job holder will be required to carry out the following responsibilities, activities and duties: Responsible for the creation, implementation and maintenance of all specialist administrative services, processes and systems that underpin the delivery of business objectives Responsible for compiling first draft replies to Ministerial and non-ministerial correspondence. Manage a team of administrative staff where required, including line management and supervisory responsibilities Manage resources to deliver the activities within their area of responsibility and contribute to the short to medium term business planning process Provide monthly information reports/data, with an emphasis to check it’s accuracy and to track and explain/rectify any variances/errors and in a user friendly way Support in the coordination of documents and stakeholder input Provide assistance to ensure directorate is compliant with procedures Provide support for any ad hoc work requested by groups. This can vary in terms of volume of work and complexity, ranging from distribution of information to helping to organise large scale events/workshops Behaviours Changing and Improving Working Together Managing a Quality Service Delivering at Pace Leadership Communicating and Influencing Essential Experience N.B. Converting job descriptions to the new Success Profile format means areas captured in experience could also be assessed as a strength. Vacancy managers should use their own judgement to decide where best to assess these. Good communication skills and the ability to communicate at all levels of the organisation Technical requirements Good working knowledge of Microsoft word, excel Salary £37,510 - £39,310 Additional Information Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks. Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on ‘modernised’ terms in their current post or onto ‘unmodernised’ MoJ terms if they are on ‘unmodernised’ terms at their current post. Details will be available if an offer is made. Standard working hours for this post are 37 hours per week excluding breaks which are unpaid. If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff. The Loan/Secondment is subject to the approval of the selected candidate’s Business Unit, which should be obtained before confirmation of appointment. Benefits Annual Leave The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case. Bank, Public and Privilege Holidays You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. Pension The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best. Work Life Balance HM Prison & Probation Service (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ Season Ticket Advance After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work Childcare Vouchers For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers Training HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts All staff receive security and diversity training and an individual induction programme into their new roles Eligibility All candidates are subject to security and identity checks prior to taking up post All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am – 6pm) or e mail [email protected]); To Ministry of Justice Resourcing team ([email protected]); To the Civil Service Commission (details available here) The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns. You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team. We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Senior IT Project Manager (Data Centre Migration Project) Job details Posted 18 October 2023 Salary £450 - £500 per day LocationManchester Job type Permanent Discipline Infrastructure ReferenceZJ-55-4 Contact NameZak Jones Job description Job Title: Senior IT Project Manager (Data Centre Migration Project) Rate: £450-£500 per day (Outside IR35) Duration: 6 months (very likely extended) Location: Manchester, UK (90% Remote) About Us: A company who are at the forefront of cutting-edge technology, providing innovative solutions are currently seeking a skilled Senior IT Project Manager (Data Centre Migration Project) to join our dynamic team and lead a critical project involving data centre migration, server management, and cloud migration. If you have a proven track record in handling complex projects in an agile environment, excel in stakeholder management, and are committed to delivering results, we want to hear from you. Job Description: As a Senior IT Project Manager (Data Centre Migration Project), you will be responsible for the successful planning and execution of a critical project involving data centre migration, server management, and cloud migration. Your primary focus will be on delivering exceptional results within an agile environment, ensuring the project is on time and within budget. Excellent stakeholder management and a deep understanding of infrastructure are essential for this role. Key Responsibilities: Data Centre Migration: Oversee the seamless migration of servers and infrastructure to a new data centre. Cloud Migration: Manage the migration of on-premises systems to the cloud. Stakeholder Management: Build and maintain strong relationships with key stakeholders, ensuring clear communication and alignment on project goals. Agile Environment: Work in an agile framework, adapting to changing requirements and ensuring project delivery in a dynamic environment. Commitment to Deliveries: Ensure project milestones are met and that all deliverables meet the highest quality standards. Infrastructure Knowledge: Have a strong understanding of infrastructure, including servers, storage, networking, and cloud technologies. Project Leadership: Lead and manage the end-to-end project, from planning to execution, ensuring it is completed on time and within budget. Requirements: Proven experience in Data Centre Migration and Server Management projects. Successful track record of managing cloud migration projects. Excellent stakeholder management skills, with the ability to engage and communicate effectively at all levels. Strong project management skills in an agile environment. Demonstrated commitment to on-time project deliveries and an ability to adapt to changing project requirements. In-depth knowledge of infrastructure technologies. Relevant project management certifications are a plus. How to Apply: If you are a highly skilled Senior IT Project Manager (Data Centre Migration Project) with a track record of success in data centre migration, cloud migration, and exceptional stakeholder management, we want to hear from you.

This role is based at Alderley Park, with the flexibility to work remotely for part of the working week. Medicines Discovery Catapult is a national facility connecting the UK community to accelerate innovative drug discovery. We provide unique scientific capabilities and act as a gateway to UK resources and expertise, supporting UK SMEs to drive the development and industrialisation of new approaches for the discovery of new medicines. By validating new ways of discovering medicines and driving key talent and expertise across the sector, we will support the UK life sciences industry, SMEs and innovators to deliver growth for the UK economy and maintain the UK’s heritage position as a global leader in medicines R&D. Ultimately, new industrialised technologies are vital for delivering new medicines to patients, faster. We are looking for the very best people to join the Medicines Discovery Catapult team in driving the UK to the forefront of commercial success for medicines discovery, committing to place the patient at the beginning of discovery and helping the sector move faster to the patient. The values of the Catapult are: Excellence – we continually strive to deliver the best solutions for our partners and for each other. In everything we do, we instil confidence. Integrity – Our strong commitment to what we do and why we are here drives us to do the right thing for our partners and each other. Community – We’re a strong team, we work well together, and we respect each other. Innovation - We’re driven by the need to make a difference. We constantly look for ways to drive change in our sector and how we work. Role purpose Reporting to the Head of IT, this role will be responsible for the day-to-day management of the internal IT service to the organisation. The nature of the Catapult’s mission necessitates a responsive, secure, and flexible IT provision. There will always be a large amount of change to manage at any given time, and a fast pace of change. The Catapult has an internal team comprising of the Head of IT and three engineers. The IT Manager will work closely with the Head of IT to develop a clear strategy to enhance MDC’s IT provision, implement the security strategy, and support the Catapult’s ambitious goals. This role will lead two engineers specialising in Microsoft, networking, and mobile device management. The engineers will handle the bulk of project and support tasks, as well as contributing to the strategy. We make use of many SaaS products, centred around the Microsoft 365 suite, alongside business applications such as CRM, HR, P3M, Risk Management, and others. MDC also operates a complex infrastructure comprising two physical sites (Office/Labs, Datacentre) and two public clouds (Azure, AWS). Networking is based around FortiNet (FortiGate, FortiEMS, ZTNA, etc.) with Cumulus Linux switching, and Meraki WiFi. MDC use a combination of Dell, Oracle, Lenovo, Gigabyte, NVIDIA and SuperMicro server hardware, Dell and VAST Data storage, using VMware as the onsite hypervisor, Kubernetes and containerisation, alongside a number of physical ‘bare metal’ servers. We operate a mixture of Windows, Ubuntu, RedHat, CentOS and Amazon Linux servers and VMs, alongside Windows 10/11, Ubuntu, iOS/iPadOS, Android, and MacOS clients. Alongside traditional IT, the department supports IoT, AV, and (where appropriate) laboratory instruments/PCs on a more OT basis. Our users include a diverse range, from mobile business development staff to lab-based staff, software engineers, data scientists, and project delivery function. The Catapult is committed to continuous improvement in Cyber Security, holding Cyber Essentials Plus certification, mapping to the CIS standards, and implementing a Zero Trust strategy. Main duties and responsibilities Management of Microsoft, networking and SaaS technology Leading and developing a team of engineers End user computing – service desk, device management, onboarding/offboarding, training, and support Asset management – logical and physical asset tracking, warranties, criticality assessment Network management • Infrastructure management Setting and managing the related portions of the IT budget Managing third party service providers and vendors Essential qualifications, experience and knowledge Extensive knowledge of Microsoft 365 products Office 365 (Exchange Online, Teams, OneDrive, SharePoint Online, Azure AD, Conditional access) Intune (Autopilot, device and app configuration) Microsoft Defender Experience of using service desk software Fortinet (FortiOS, FortiEMS, FortiClient) or extensive experience with firewalls, VPNs, ZTNA Networking experience (switches, WiFi) VMware experience (ESXi 7+) Microsoft Windows Windows Server 2019/2022 Windows 10/11 Windows services (Group policy, DFS, DNS, DHCP, IIS) Working in an IT Manager role or equivalent Management of budgets Strong interpersonal skills Flexible, collaborative, pragmatic approach in order to support innovation Analytical, methodical style and excellent troubleshooting skills Ability to work well in high pressure situations Discretion and diligence when handling sensitive data Enthusiastic and eager to learn new technologies Strong prioritization skills Ability to lead and mentor team members Desirable qualifications, experience and knowledge Manage Engine Endpoint Central & Asset Explorer Jira Service Management MacOS Android Apple iOS NagiosXI Cisco Umbrella Egress Defend, Prevent, Protect Powershell Meraki Linux (Cumulus, Ubuntu, RedHat, CentOS, Amazon Linux) Experience within life sciences Experience with public sector contracting regulations/procurements Experience of Cyber Essentials Plus certification Experience managing telephony contracts and configuration Closing date: Friday 10th November 2023 Please note the closing date for applications may be brought forward if a high volume of applications are received.

We are delighted to offer this exciting opportunity for a high calibre individual to join Womens Sevices at Calderdale and Huddersfield NHS Foundation Trust . The role offers an excellent opportunity for a decisive and dynamic individual with line management experience to expand their knowledge and skills. Previous leadership and NHS experience is essential. Applicants must possess excellent communication, collaboration and team working skills. The successful applicant must demonstrate strong organisational skills and be analytical, adaptable and motivated. The creation and maintenance of effective relationships at all levels will be a vital part of this role as you will be responsible for promoting the improvement and quality of administrative practices to support patient care. You will be a motivational team leader for service improvement and work collaboratively with all staff across multiple disciplines to adopt digital change and new ways of working. To co-ordinate and failsafe the patient journey from referral to treatment including long term follow-up within directorate to ensure a timely and effective delivery of patient care. To provide line management, senior support and expert knowledge to the team of directorate secretarial and administration staff. To work with consultants and service lead to improve pathway delivery. To oversee all administrative and clerical processes to enable a high quality, effective, patient focused service to be delivered. The post holder will ensure that standard operating procedures are followed, ensuring achievement of all performance targets. The Manager will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the Operational Manager. The post holder must be familiar with RTT pathways and procedures to enable effective management of our patients and their appointments. We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients’ homes. We also are incredibly proud to have almost 150 volunteers here at CHFT. We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children’s and young people’s services; end of life care and outpatient and diagnostic imaging services. We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza. We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS – yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members – patients, staff and the local community. Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first. DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES of the Postholder : Pathway Management To be the named pathway and failsafe co-ordinator for the directorate ensuring failsafe processes are in place. To proactively manage the administration of patient pathways across speciality services and to resolve appointment queries as escalated by the appointment centre and other service areas within the Trust. Track patients and actively manage patient’s clinical pathway to ensure appointments, investigations, MDT discussions and treatments are conducted in a timely manner consistent with their timed clinical pathway and expected appointment scheduling Support service improvements in relation to the administration and delivery of patient pathways as required. On escalation, liaise with clinical teams to expedite where necessary any interventions which appear to be causing a delay or sit outside expected time scales. To track patients through speciality services, implementing processes to ensure patients are not lost to follow-up by ensuring follow-up appointments are available as necessary via the right channel (i.e. via an order). To use the 18-week referral to treatment (RTT) to manage all outpatient pathways, working in conjunction with the secretarial/administration teams and appointment centre as appropriate To oversee the co-ordination of the patient journey from referral to treatment including long term follow-up within speciality services to ensure a timely and effective delivery of patient care. Provide expert knowledge of 18-Week Referral to Treatment rules (RTT), and use them to support the secretarial and administrative teams in managing all patient journeys To assess the need to contact individual patients and coordinate completion of any outstanding appointments To track new and follow up patients within the service working in conjunction with the appointment centre Provide assurance that clinical correspondence and text reminders are uploaded, received and attended within clinically led timeframes Be responsible for identifying point of handover for patients on multiple clinical pathways and assign to appropriate administrator To demonstrate and understand speciality terminology and the flow through the patient pathways Outpatient Capacity and Management Work with Clinical and Appointment Centre Administration and booking teams to identify capacity and utilisation and ensure timely patient care is delivered. Identify, manage and monitor outpatient scheduling and potential capacity issues. Escalate any appointment capacity issues and/or appointment delays to the Operational Manager Ensure outpatient clinics are marked with consultant annual leave, audit, study leave, liaising with the Operational Manager as appropriate. Act as a point of escalation to the Operational manager, in conjunction with the consultant lead, if any concerns within clinic capacity or patient care are identified Ensure the correct booking of patient appointments, prioritising urgent patients as requested by clinicians. This includes liaising with the appointment centre, ensuring patients who do not attend are followed up appropriately at the direction of the clinician. Monitor and action incomplete outcomes making sure clinics are cashed up within a timely manner. Liaise with the appropriate clinician to action outcomes that are unavailable. Ensure failsafe loop to safeguard patients from being lost to follow-up and to avoid delays to follow-ups - make sure patients at the highest risk of significant, avoidable harm receive follow-up review and/or treatment as scheduled Monitor, escalate and amend pathway appointment bookings accordingly, monitoring against waiting targets throughout. Support the department to deliver across the range of performance indicators including ASI, holding list, RTT, incomplete outcomes, DNAs and cancellations, complaints and incidents. To maintain and be responsible for ensuring data quality on Trust systems Appointment slot issue management - working with the clinical service lead to ensure patients are allocated into the most appropriate clinics Holding list management - work with clinical leads to ensure patient is allocated into the most appropriate clinics following validation Investigate patient DNAs in conjunction with the appointment centre team, communicating the results to the consultants and the operational management team is appropriate Reschedule outpatient clinics as requested and in line with Trust policy Monitor performance indicators using the Trust Knowledge Portal working with clinicians and service leads to improve patient pathways within the service To ensure appointments are in line with the Trust Access Policy inclusive of NICE guidelines highlighting issues in taking corrective action when necessary Undertake investigation of any breaches of targets, and put in place actions to resolve and prevent Line Management Line manage the medical secretaries and administrative staff within the directorate admin team Implement Trust systems for managing individual performance and for resolving poor performance Ensure that annual leave, flexitime and sickness is managed and recorded accurately and that adequate cross cover arrangements are in place for staff in direct line management responsibility To provide day to day supervision and work allocation for all secretarial and admin staff within the directorate. Lead in the recruitment of staff with the appropriate skills to support the needs of the secretarial and admin team Be responsible for continuing personal and professional development of self and staff, undertaking yearly appraisals Monitor and manage admin staff compliance with essential safety training and any other role requirements. To train and guide all administrative staff in relation to the failsafe policies and procedures and escalate areas of concern to the Operational Manager and clinical lead as appropriate Ensure that Standard Operating Procedures are adhered to by all administrative staff within the admin team Deal with queries from GPs, doctors, wards and other service areas over the phone or in person in a calm and polite manner and in accordance with the trust policy General Responsibilities To contribute to the running of an effective and tidy administration space using appropriate administrative systems, taking initiative in establishing office procedures, managing own workload and working unsupervised Has end to end responsibility in the management and approval of all clinic template changes. Excellent communication skills with the ability to build good relationships, manage conflict and have authentic conversations within a challenging environment To communicate with all levels of staff within the Trust, Primary Care, Partnership Trusts and patients to obtain a verify relevant information relating to patient care To be competent and confident in using EPR and other systems in the department To chair and/or actively participate in all appropriate staff meetings and training initiatives To be responsible for timely written and verbal communication with patient's, clinicians, nursing staff and management Awareness of data protection act and freedom of information act and support requests for data as required Ensure that all information distributed to patient's is accurate and up-to-date To deal with complex queries/concerns and support complaint investigations as appropriate, implementing any actions agreed as a result. Liaise with the operational manager for escalation when required. To work closely with clinical, operational and governance colleagues to deal with patient queries, complaints, and/or incidents in relation to pathway management and outpatient services within the directorate. Safeguard against appointment errors incorrect bookings and location errors Escalate any issues that cannot that be directly resolved to the Operational Manager Responsibility for checking the quality of data entered onto the failsafe and filing system, to ensure that all national standards are maintained and reportable To escalate potential breaches in line with the Trust Escalation Policy, immediately to the Operational manager Support senior management team and consultants with capacity and demand modelling within the service Support service improvement pathway redesign across the directorate Manage communications targets e.g. discharge letters and outpatients letters Monitor that all communications to clinical team, primary care, patients and their relatives as well as internal and external organisation are timely and of a high standard Liaise closely with other Patient Pathway Managers in other Trust admin teams to ensure a standardised approach to management of patient pathways Act as the point of escalation for the secretarial and administration team and associated posts on issues and queries relating to the patient pathway This job description is an outline only and is not definitive or restrictive in any way. It will be regularly reviewed and may be amended in the light of changing circumstances following consultation with the post holder.

The successful Data Governance and Quality lead will be responsible for but not limited to:Leading the development and execution of data governance and quality standards.Ensuring adherence to data regulations within the financial services sector.Implementing data quality metrics and monitoring the performance of data assets.Working closely with the Analytics department to deliver accurate data for analysis.Collaborating with other departments to improve data quality and usage.The successful Data Governance and Quality Lead should have:A degree in a related field such as Information Systems, Business Analytics or similar.Knowledge and understanding of data governance principles and practices.Knowledge and understanding of managing and improving data quality.Excellent communication skills to effectively liaise with various departments.Strong problem-solving abilities to address data quality issues.

The following are the core responsibilities of the Data Quality Administrator. There may be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Ensure back-up and disaster recovery procedures are in place and effective: To ensure the disaster plan is readily available, with all the necessary protocols, clinical documents and emergency numbers in case Internet or IT equipment is unusable. To ensure appointment book failsafe is being used and updated daily. Perform regular system checks and updates to maximise performance: Roll out operating system upgrades on all systems in the Practice. Provide training to all staff as required, ensuring the effective use of all systems: Ensure all training protocols are up to date for clinical and administrative users to expedite training and efficacy. To give a general overview of clinical and administrative systems to new starters and provide them with a training folder. To be available to all staff for training purposes Ensure staff adhere to practice policies regarding Data security and ensuring conformance to Information Governance working closely with the Practice Manager and Caldicott Guardian Build, generate and carry out searches as required by the organisation to enable reports to be produced and action plans devised. Support the team in the effective use of searches, audits and recalls. Work closely with the Strategic Manager, Practice Manager, Nurse Manager and Data Quality Co-ordinator in achieving maximum Qof points and all aspects of the local Quality Framework and maximise income for the Practice. Support the team in the use of the clinical systems. Support the Management Team with data project management and implementing new systems. Configure searches and interpret data for audit purposes. Send out mail merges, bulk texts etc. for a number of campaigns, i.e., flu, vaccinations, PHE campaigns. Support the Data Quality Co-ordinator and Admin Team Leader with all elements of the online patient access process and online consultations. Support the practice manager and data quality co-ordinator in the writing of all data quality related policies and protocols and user guides Assist the Administration Team with coding and filing of all patient correspondence. Support Trainees + Students with clinical and quality improvement audits To be the Deputy IT Lead working closely with the IT Lead: Setting up IT equipment for meetings and Practice events when required Ensure system checks and maintenance is carried out on all systems to achieve maximum performance. To perform IT inductions for new starters IT equipment audits Ensure the upkeep of all IT equipment and replace damaged in liaison with local IT service. Report all issues that cannot be fixed in house to IT service and follow protocols regarding IT reporting to ensure prompt repair or replacement. To add/remove staff from all IT/Data systems. In addition to the primary responsibilities, the Data Quality Administrator may be requested to: Partake in audits as directed by the organisation Liaise with the CCG, ICS, PCN, Federation and other external stakeholders in relation to Data Quality matters Contribute to the development of the strategic objectives of the practice, providing specialist data quality knowledge

Northumberland Road Old Trafford MANCHESTER M16 9QE Telephone: 0161 872 1150 Email: [email protected] Website: http://www.seymourpark.com OFFICE MANAGER - Starting February 2024 Band 6 (Term time only + 5 INSET days and 5 additional days) £32,676 to £33,945 FTE before pro-rata 36.25 hours per week Permanent Seymour Park Community Primary School is a vibrant and thriving school family making a world of difference to our brilliant children and community of Old Trafford. Due to internal promotion, we are seeking to appoint a dedicated, enthusiastic and motivated office manager who: Plan, develop, organise and monitor support administrative systems, procedures and policies Manage / supervise/support administrative staff and functions Provide support, advice and guidance on administrative issues to business support team, senior staff, governing body and others Liaise with other staff, pupils, parents/carers and external agencies Develop and maintain record and information systems Undertake analysis and evaluation of data, and produce ad hoc detailed reports and information Responsible for completion and submission of forms, returns etc., including those to outside agencies. Manage the admissions process We can offer the successful candidates: A friendly, professional and dynamic working environment An ambitious community school with a clear vision and the highest aspirations for all. A school that cares for and nurtures every member of our school family, including our staff. An effective office team and supportive leadership team. A strong commitment to your continuing professional development. Interested candidates are asked to submit a completed application form to [email protected] by the closing date listed below. The Governing Body is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. Successful applicants will be required to obtain an enhanced check for regulated activity from the Disclosure and Barring Service. The school will carry out an online search as part of their due-diligence for all shortlisted candidates in line with Keeping Children Safe in Education. Our data protection obligations and commitments are set out in the school’s Recruitment and Employment Privacy Notice which can be found on the school website. Closing date for applications - Friday 12 January 2024 at 9.00 am Shortlisting - Monday 15 January 2024 Interviews - 16/17/18 January 2024 - TBC (unseen task and interview) Support Staff (model) Application Form - updated Dec18 (5) (2) (1).doc