Overview of salaries statistics of the profession "Donor Manager in UK"

Job Summary The Estates and Facilities Department covers a very large and diverse range of duties, as Senior Administrator you would interact closely with many stakeholder groups on a wide range of matters. You will work as part of a small proactive team of NHSBT staff and contractors who are customer focused and have a can-do attitude, enabling colleagues across the organisation to carry out their duties efficiently and effectively. Working closely with Management and Administrators, you would support both day-to-day operations on our sites and take the lead on strategy and project matters within the region; ensuring all tasks are carried out within relevant timescales and upholding statutory requirements. Main duties of the job You will be responsible for administering the effective and efficient delivery of a comprehensive Estates and Facilities service, including the provision of local site services and co-ordination of a range of external suppliers and contractors. You will be responsible for the effective leadership and supervision of the Facilities Administrators. In the absence of the Estates and Facilities Manager and Deputy, you will act as the point of contact for resolving issues brought to your attention by internal and external contacts such as employees, donors, member of the public, contractors and suppliers. You will be required to travel and spend time away from base when the need arises (with prior notice). About You Experience and Knowledge Experience in supervising/coordinating contractors Good working knowledge of Information Technology, covering a range of Microsoft applications or equivalent packages Qualifications and Training Minimum of GCSE grade C or above in English and Maths or equivalent qualification eg NVQ Level 2, BTEC level 2 or willingness to study for a Level 2 qualification, where funding available Business Administration or BIFM qualification in administration or other related subject or relevant demonstrable experience to Diploma / NVQ level 4. Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process. About Us At NHS Blood and Transplant, we’re incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers. It’s an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme. We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever This vacancy will close at 23:59 on 05/11/2023 Interviews are anticipated to be held subject to confirmation. For informal enquiries please contact – Name: Helen McCann, Job Title: Senior Estates & Facilities Manager Contact Details: [email protected]

Shared Service Support in Records & Info Admin - ( 009771 ) Primary Location UK-ENG-London Job Secretarial and Administration Organisation 130020 - CORPORATE SERVICES OPERATIONS Job Posting 25-Oct-2023, 4:37:30 AM The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people. The Bank of England is a diverse organisation. Each of its 4,000 people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability. Job Description The Records and Information Administrator role is part of the Records and Information Administration (RIA) team, based in the Corporate Services Operations Division, within the Central Operations Directorate. You will be joining a friendly and supportive team keen to share their expertise and knowledge to train a new team member. The RIA team act as first-line contact for records management queries, resolving issues or referring on to other teams where needed. The majority of tasks and queries are to do with electronic records, however the role also deals with paper records and procedures. The jobholder will provide support to colleagues across the Bank, fulfilling the role of EDRM (Electronic Data Records Management) and RM (Records Management) system expert. Full training will be given. RIAs are responsible for the administration of documents and folders in the Bank’s Electronic Document and Records Management system and associated applications throughout the information lifecycle and support the business in ensuring that users comply with the Bank’s Records Management policies and procedures. The RIA Team works closely with various teams across the Bank including the Bank Records Management Team, business areas records management administrators, Technology Service Desk and support teams, the User Access Management (UAM) team and Recruitment support teams. Key areas of responsibility as a RIA Team member: Provide first-line customer support for records management queries via phone, email and the “My Service” online request tool, referring on where appropriate to Technology Support or the Bank Records Management Team. This includes: Assisting colleagues with problems using FileSite (the Bank’s records storage database) Provide guidance and advice to customers on best practice for storing and accessing records and complying with the Bank’s “Our Code” policy Creating, amending, reviewing and closing records management folders, and folder access rights Document administration including unlocking or checking in documents Responsible for the administration and review of folders and documents in the Bank’s Electronic Document Records Management system (ARM) Creating, updating and closing FileSite accounts for Bank colleagues Participate in the team’s daily rota, sharing responsibility with the rest of the team for the various ongoing activities and tasks including customer service and records management administration Records management governance and compliance including: Supervision and management of folders and documents throughout their lifecycle to ensure compliance with records management policies and legislation Govern the creation and maintenance of folders and document access ensuring correct security classifications Check and action Compliance and Integrity reports on all information stored Perform Data Protection Subject Access / Freedom of Information searches as required Role Requirements Minimum / Essential Criteria An interest in Records Management and an awareness of the importance of this for the Bank of England A collaborative and inclusive approach to working both within the team and with colleagues across the Bank Excellent customer service skills and the confidence to deal professionally with people at all levels in the organisation A collaborative and inclusive approach to working both within the team and with colleagues across the Bank Excellent customer service skills and the confidence to deal professionally with people at all levels in the organisation A commitment to service improvements with a customer focussed attitude Ability to prioritise and handle your own workload and work to tight deadlines to deliver a successful outcome Good written and verbal communication skills Able to work as part of the team and independently as required Accuracy and attention to detail Ability to learn quickly Solid understanding of Microsoft Office suite and the ability to learn a range of IT tools / applications software as part of the role Desirable Criteria Possesses a broad understanding of the Bank’s organisational structure, or an interest in quickly acquiring this knowledge Knowledge or experience of Records Management within an organisation Working to Service Level Agreements (SLAs) in a Service Request environment You should not be put off applying if you do not meet/ have all of these criteria – we would encourage you to get in touch to discuss what support you might need to close any gaps and/or any other skills you might have which you think could be helpful in role. Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application. Salary and Benefits Information This specific role offers a base salary of £25,700 per annum on a full-time basis. We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate. In addition, we also offer a comprehensive benefits package as detailed below: A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year. A discretionary performance award based on a current award pool. A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits. (Note effective from April 2023 and for the Benefits year 2023/24) 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits. Private medical insurance and income protection. National Security Vetting Process Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice The Application Process Important: Please ensure that you complete the ‘work history’ section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It’s therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process. The closing date for applications is Friday 17 November 2023. The assessment process will comprise of two stages. Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.

Deputy IT Development Manager - Oracle APEX 22.1 An exciting opportunity has arisen for a team player to join the Bank during an exciting period of growth. We are looking for a Deputy IT Development Manager to work within the dedicated IT Development team in Northwich, Cheshire. The Access Bank UK Ltd is the first Bank in London to be awarded Platinum status by Investors in People (IIP) in 2020 demonstrating our commitment to high performance through good people management and strong company culture. This means there is a focus on clearly defined set of core values and the Bank encourages a sense of individual ownership and talent development whilst fostering team spirit and career progression. We are looking for a Deputy IT Development Manager to work within the dedicated IT team in Northwich, Cheshire and this role will report to the IT Development Manager. About the role The role will be responsible for the Bank’s IT capability. Detailed analysis, design and / or development of IT applications and the feasibility of technical solutions will be required within the context of the Bank’s business objectives. This covers system design, development and implementation, and involves liaison with users and the provision of technical advice, support and consultancy. Other tasks include: Carry out development, testing and implementation of software and systems including enhancements to the OTIS application. Design, test and implement Business Objects reports and assign this work to other team members. Recommend and design solutions for related project work as well as broad system improvements. Act as technical expert for application-related activities guiding and directing the IT Development team Ensure adherence to relevant controls, regulatory requirements, and company policies Ensure that the team provides a high standard of support to members of staff for all business systems. Manage the IT Development team including conducting staff appraisals and staff development. Mentoring and equipping the IT Development team to effectively support the business. Assist the IT Systems Manager to lead on the planning and scheduling of project(s) timeline and delivery Support the IT Systems Manager to deliver of project(s) to agreed standards and timelines Participate in a strategic conversation reviewing IT and shared services performance. Lead and empower the IT systems team About you We are looking for someone with: Experience in business application design, development and support preferably with an application development background Experience of creating and executing rigorous system test plans Logical thinker with a strong ability to problem solve The ability to work under own initiative and to strict deadlines Meticulous in approach A good team player able to motivate, direct and effectively lead the team Ability to communicate both effectively, clearly and professionally both within the team and with staff at all levels in the Bank. Technical requirements: Oracle APEX 22.1 Proven Oracle 12c or above database experience. PL/SQL, Oracle APEX development. Business Objects desirable but not essential as training can be provided. Exposure to Agile and/or traditional development methodologies. Systems and UAT testing. Office Technology systems knowledge. Bank processing & procedure knowledge. Technology products & services knowledge with ability to research current industry trends, threats and opportunities. Why join IT? IT development enables you as an individual to play a key role within the bank to embrace both new and existing technologies in a creative and innovative manner, to further enhance the banks banking platform. The team work hard to collaborate and assist colleagues across the Bank to provide the very best customer experience. Why work with The Access Bank UK Ltd? At The Access Bank UK we are committed to helping our employees reach their full potential through providing continuous learning opportunities and the tools and training to help them grow. We encourage a sense of individual ownership whilst fostering team spirit and are firmly committed to the diversity of our workforce. We are proud to have achieved the Investors in People Platinum accreditation, which is recognised across the world as a mark of excellence. We are guided by our Core Values: Excellence Innovation Passion for Customers Professionalism Empowered Employees Leadership Benefits Hybrid Working Bonus Scheme Sponsored Training Employee Assistance Programme Mentoring Scheme Company Events & Awards Discounted Gym Membership Dress down Friday & Friday breakfast As an equal opportunities employer, The Access Bank UK Ltd is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join The Access Bank UK Ltd

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. MAIN JOB PURPOSE Responsible to Group Security Tech Support Manager to assist in the security installation handover, ongoing maintenance of the physical and electronic security equipment within Group JD Sports Fashion plc premises, to the excellent standards required in order to protect the company from both internal and external threats. To assist in ensuring the smooth and effective operation of the Group JD Sports Fashion plc Security Tech Support Helpdesk and ensuring all equipment is functioning correctly. To offer an Electronic Security Tech support for all Group property locations ensuring they are adequately but cost effectively protected. KEY RESPONSIBILITIES To ensure the efficient running and operation of the Tech Support helpdesk. To monitor and deal with all emails and all telephone enquiries efficiently and effectively. To operate the out of hours, support service set up on cycled a rota with the tech team staff. To liaise with the Projects team to ensure that any snagging works from Handover are completed within a prompt timeframe. To ensure that the tech support inventory sheets held with certain contractors are kept up to date and the security 'used' equipment is readily utilised within the store estate. To utilise the alarm panel, CCTV, and EAS remote access facility and software to make changes to these systems to minimise the number of engineer call outs. To ensure a service checklist is completed when a security system is being serviced by a contracted engineer. To ensure that all security equipment installed or changed out in any new, refurbished, or existing Company sites (and any other security installation project) are programmed with the correct company settings and configuration, and that they continue to function and transmit following handover. To liaise with security maintenance engineers attending Company sites to ensure all stores are reporting the correct information and any outstanding tasks, or works, are fully completed before the engineer leaves site. To ensure RT Ticket System and other relevant software is correctly utilised and when possible, all security maintenance works issues are completed within relevant timescales and not overdue. To ensure that any expenditure on additional security equipment is authorised appropriate management levels. To carry out any ad-hoc projects and/or complete any other tasks as may be requested from time to time by the Group Security Installations & Tech Support Manager in line with current levels of responsibility. To operate total confidentiality with all information gained in respect of the company, its business or personal, and to ensure all confidential and other paperwork is properly secure and filed away as necessary. We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits: Free parking Incremental Holiday Allowance Staff Discount On JD Group and other brands within the organisation Pension Scheme Personal development opportunities to learn and develop at work. Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time.

If you are ambitious, self-motivated, hardworking and a team player and interested in growing your career with an International FMCG business, please read through our job opportunity. Diary management and administrative support for the programme manager. Support individual project managers within the programme. Provision of administrative and project support, managing documents, meeting minutes and meeting recordings. Creation of Purchase Orders, goods receipt and Invoice reconciliation for departmental purchases of Hardware, Software and Services. Organise and attend Project Meetings as required. Record and issue minutes. Run meetings if the programme/project manager is not available. Support with project communications and the generation of training material, user guides, helpcards. Induct all new team members onto the project and ensure they have relevant access to document management tools and implemented software. Support throughout the various phases of the project and manage elements as required, e.g. co-ordinate testing of training for a particular project. Privacy Statement: We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please check our Job Applicant Privacy Notice on our career opportunities page which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

Donor / Client Relations - includes enquiry response and issue resolution, such as answering calls and emails from donors, advisors, and charitiesDonor / Client Administration - includes onboarding activities such as DAF account opening, forms processing, and contribution matchingDesignated Funds - The role will also manage the Designated Fund service, which will require liaising directly with donors and charitiesSetting Up Donor / Client Relations Department (Leadership)Establish and document specific work procedures and processes for the Donor / Client Relations and Donor / Client Administration functionsLiaise and align with the Grants team, Operations team, and Development teamDonor / Client Administration (Service Delivery)Act as a subject matter expert on DAF account set up, management and contribution processingOpen new accounts and verify that all data and documentation is complete, verified, and accurateAssist with account updates and contribution error processing when they occurSupport the Operations department who are accountable for processing gift receipts and all cash, security, and other contributions into DAF accounts from donorsDonor / Client Relations (Query Management)Communicate with donors and financial advisors, as necessary, to resolve issues, address enquires and provide general supportAct as first point of contact for inbound calls and emails from donors, advisors, and charities. This will evolve into a call centre in the longer termOversee case management within Salesforce for inbound enquiries to ensure timely resolution of outstanding issuesProvide reports and analysis on call, email, and case management activitiesDesignated Funds (Development Support)Respond to inbound enquires on our client's single gift Designated Fund serviceClearly articulate the Designated Fund proposition to donors, their advisors, and charitiesProvide direction and communication to Development, Operations, and Grants teams so that donor and advisor queries are answered in a timely, efficient, and knowledgeable mannerEnsure the completeness of data within NPT systems, which includes Stellar and SalesforceProvide analysis on a timely basis to ensure appropriate metrics are being met, and identify any trends, recurrent issues, or other relevant mattersProvide continual evaluation of processes and procedures, and suggest methods to improve area operations, efficiency, and service to both internal stakeholders and external donors, advisors, and charitiesBachelor's degree or equivalent professional experienceStrong communication proficiency with exceptional oral and written etiquetteCustomer and client focus with the ability to interact professionally with institutional partners (e.g. private banks), high / ultra-high net worth individuals, as well as develop and maintain good relationships with colleagues across the organisationPassion for philanthropy and the need to make giving more effective for donors / clientsPrevious experience working with professional advisorsLeadership, organisational, and time management skillsProblem solving and analysis skillsDetail oriented, capable of multi-tasking in a daily, deadline driven department, while keeping others well-informedAbility to take initiative, anticipate needs and exercise independent, sound judgementSelf-motivated and self-directed with a strong work ethic

MAIDSTONE BOROUGH COUNCILBiodiversity and Climate Change Engagement OfficerLocation: Maidstone, KentContract: Permanent – Full TimeSalary: £30,468 - £33,051 per annumAbout the RoleAre you passionate about addressing the impacts of biodiversity loss and climate change? Do you have experience in relationship building, event organisation, and engagement with residents, local organisations, and businesses? If so, Maidstone Borough Council invite you to apply for this important role.The purpose of this role is to support community engagement for climate, biodiversity, and waste reduction projects. This is an interdepartmental role working between the climate and biodiversity, parks and open spaces, and waste management teams at Maidstone Borough Council.You will support and drive a wide range of sustainability topics, from public transportation and active travel, to carbon literacy training and net zero targets. You will be responsible for leading the delivery of the Council's communications and stakeholder engagement, events, campaigns and educational initiatives for climate, sustainability, environment, and waste reduction. Including organising awareness raising events and outreach with schools and community groups, to support residents to understand the changes they can make to mitigate and prepare for the impacts of climate change in line with the Council's Biodiversity and Climate Change Action Plan.About Maidstone Borough CouncilMaidstone Borough Council is a confident organisation with ambition and aspirations to deliver high quality services to our residents and local businesses. We strive to make the borough an attractive place for all and secure a successful economy. We continue to build on our strengths - assets, knowledge and expertise and our track record for innovation and improvement to create a financially sustainable future so that we can continue with our undiminished plans.We will only achieve the results we are aiming for through the talents and hard work of all our people. You are encouraged to become part of our vision and in return you can expect support, training, and fair reward from us. We will give you the opportunity to develop the skills to do your job well and create a positive working environment where your ideas about improving how we do things are valued and we manage the changes needed for new ways of working well.At Maidstone Borough Council we recognise the importance of flexible working and the benefits this can bring to both our staff and the Council. We know that by offering employees a range of flexible working opportunities we can positively impact their wellbeing and engagement, and drive productivity in return. As such we have developed a highly flexible hybrid working policy, alongside our flexi time and flexible working policies, enabling staff to shape their working patterns around building a greater work life balance.Our Offer:A range of benefits including:• Highly flexible hybrid working opportunities• 7am to 7pm flexi time to suit personal circumstances for most roles• Generous holiday entitlement which increases after 5 years LG service plus bank holidays with the option to buy additional leave• Additional 3 days leave given to enable a close down of the offices between Christmas and New year• Free parking• Range of flexible working opportunities to accommodate people's home/work life balance including compressed hours, 9-day fortnight, part time• Invitations to staff events to celebrate success and support wellbeing that include holistic therapies and outdoor activities• Employee Assistance Programme which provides confidential & independent information and access to counsellors• Local Government Pension Scheme (LGPS) with valuable life cover and financial protection for your family• Life Assurance – three times your annual salary (for members of the LGPS)• Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work• Lease car salary sacrifice scheme allowing you to lease a brand-new car.  The monthly fee includes insurance, servicing, and road tax• Annual flu vaccine• Cycle to work scheme• Staff benefits discounts on leisure, eating out, holidays and shopping• Excellent learning and career opportunities for committed individuals• A professional fee payment, if required for the roleAbout You:Degree level in an environmental discipline or relevant/equivalent discipline with knowledge of the climate change and sustainability agenda is essential. Experience of working in a similar education/training/promotional role with the public or private sector or voluntary organisation is desirable. The role will be required to support and help manage groups of volunteers to deliver the objectives of projects. The Council considers this to be a public focused role and the ability to converse at ease with different strata of the public, adapting your communication style to suit differing audiences and provide advice is fundamental to the role.This is an important time to be involved in biodiversity and climate change, a high-profile issue. Through this role, you will have good exposure to different departments, build relationships with external residents, voluntary and business organisations, and work with councillors on tangible solutions to addressing biodiversity loss and climate change impacts.Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment.Selection Process:Following the submission of your application form, it will be reviewed by the recruiting manager. Those that are successful in securing an interview can expect a job specific interview assessment, and an interview.Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment.If you would like to discuss this position, please contact Anna Collier, Head of Insight, Communities & Governance at [email protected] Date: 10 May 2024.Interview date: 20 May 2024.

Shared Service Support in Records & Info Admin - ( 009771 ) Primary Location UK-ENG-London Job Secretarial and Administration Organisation 130020 - CORPORATE SERVICES OPERATIONS Job Posting 25-Oct-2023, 4:37:30 AM The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people. The Bank of England is a diverse organisation. Each of its 4,000 people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability. Job Description The Records and Information Administrator role is part of the Records and Information Administration (RIA) team, based in the Corporate Services Operations Division, within the Central Operations Directorate. You will be joining a friendly and supportive team keen to share their expertise and knowledge to train a new team member. The RIA team act as first-line contact for records management queries, resolving issues or referring on to other teams where needed. The majority of tasks and queries are to do with electronic records, however the role also deals with paper records and procedures. The jobholder will provide support to colleagues across the Bank, fulfilling the role of EDRM (Electronic Data Records Management) and RM (Records Management) system expert. Full training will be given. RIAs are responsible for the administration of documents and folders in the Bank’s Electronic Document and Records Management system and associated applications throughout the information lifecycle and support the business in ensuring that users comply with the Bank’s Records Management policies and procedures. The RIA Team works closely with various teams across the Bank including the Bank Records Management Team, business areas records management administrators, Technology Service Desk and support teams, the User Access Management (UAM) team and Recruitment support teams. Key areas of responsibility as a RIA Team member: Provide first-line customer support for records management queries via phone, email and the “My Service” online request tool, referring on where appropriate to Technology Support or the Bank Records Management Team. This includes: Assisting colleagues with problems using FileSite (the Bank’s records storage database) Provide guidance and advice to customers on best practice for storing and accessing records and complying with the Bank’s “Our Code” policy Creating, amending, reviewing and closing records management folders, and folder access rights Document administration including unlocking or checking in documents Responsible for the administration and review of folders and documents in the Bank’s Electronic Document Records Management system (ARM) Creating, updating and closing FileSite accounts for Bank colleagues Participate in the team’s daily rota, sharing responsibility with the rest of the team for the various ongoing activities and tasks including customer service and records management administration Records management governance and compliance including: Supervision and management of folders and documents throughout their lifecycle to ensure compliance with records management policies and legislation Govern the creation and maintenance of folders and document access ensuring correct security classifications Check and action Compliance and Integrity reports on all information stored Perform Data Protection Subject Access / Freedom of Information searches as required Role Requirements Minimum / Essential Criteria An interest in Records Management and an awareness of the importance of this for the Bank of England A collaborative and inclusive approach to working both within the team and with colleagues across the Bank Excellent customer service skills and the confidence to deal professionally with people at all levels in the organisation A collaborative and inclusive approach to working both within the team and with colleagues across the Bank Excellent customer service skills and the confidence to deal professionally with people at all levels in the organisation A commitment to service improvements with a customer focussed attitude Ability to prioritise and handle your own workload and work to tight deadlines to deliver a successful outcome Good written and verbal communication skills Able to work as part of the team and independently as required Accuracy and attention to detail Ability to learn quickly Solid understanding of Microsoft Office suite and the ability to learn a range of IT tools / applications software as part of the role Desirable Criteria Possesses a broad understanding of the Bank’s organisational structure, or an interest in quickly acquiring this knowledge Knowledge or experience of Records Management within an organisation Working to Service Level Agreements (SLAs) in a Service Request environment You should not be put off applying if you do not meet/ have all of these criteria – we would encourage you to get in touch to discuss what support you might need to close any gaps and/or any other skills you might have which you think could be helpful in role. Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application. Salary and Benefits Information This specific role offers a base salary of £25,700 per annum on a full-time basis. In addition, we also offer a comprehensive benefits package as detailed below: A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year. A discretionary performance award based on a current award pool. A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits. (Note effective from April 2023 and for the Benefits year 2023/24) 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits. Private medical insurance and income protection. National Security Vetting Process Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice The Application Process Important: Please ensure that you complete the ‘work history’ section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It’s therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process. The closing date for applications is Friday 17 November 2023. The assessment process will comprise of two stages. Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.

Role: Administration & Engagement Officer Location: Greater Manchester Salary: 21,630 Do you want to make a difference to service users for your local Diabetic Eye Screening Programme? Would you like to be a part of a friendly, patient driven, supportive team? Are you creative, highly motivated, have great communication skills, good with people and enjoy a new challenge? Then wed love to hear from you. InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees to achieve a better user experience. As an Engagement Officer you will be: Improving the knowledge of the importance of diabetic eye screening within the programme communities With a specific focus on the underserved communities or seldom heard groups including those with learning disabilities, patients within areas of greater deprivation and non-responders, work with the Stakeholder and Quality Assurance Manager in the implementation of appropriate consultation activities To undertake, analyse and report on patient satisfaction feedback and other experience surveys To obtain patient, user/carer and professional intelligence and insight through effective patient, carer and professional engagement including though the implementation Patient, Partner, Stakeholder, User forums and patient engagement structures/forum and form collaborative relationships We are looking to recruit an Engagement Officer for 37.5 hours per week. The working pattern is negotiable and can include hybrid working, however flexibility in weekly working pattern is key to this role, and may include occasional evenings and weekends, and location as required. Applicants would be expected to travel across the Manchester area to engage with stakeholders and attend events. Experience and Qualifications: You'll enjoy the support and scope to enhance your own career too, as you gain the experience and training you need to develop as an Engagement Officer. Experience in working in a customer focused environment Social Media creativeness and Engagement with service users Awareness of general and cultural issues as they relate to underserved communities and seldom heard groups Attend events and conduct presentations Experience engaging with support groups for patients would be beneficial