Overview of salaries statistics of the profession "Learning And Development Manager in UK"

Location: Belgium - Home and Office based    Schedule: Full Time         Are you interested in working directly for a single sponsor while having the security and additional career opportunities that working for an international CRO can bring? Our team says it's the best of both worlds….           TalentSource Life Sciences (the sponsor-dedicated division of CROMSOURCE), is searching for a Clinical Project Manager to join a one of our partner companies. Our client is a global biopharmaceutical company which brings therapies to people that extend and significantly improve their lives through the discovery, development and manufacture of healthcare products.         CROMSOURCE is an international CRO with a strong focus on quality, professional development and supportive culture. As a client-facing role, we are looking for confident candidates with the ability to work independently whilst establishing a high-trust environment with the client counter-parts.           Main Job Tasks and Responsibilities:  Initiates and manages all operational study/project activities and serves as primary point of contact for the assigned Core Project teamsTranslates protocol/project strategies from a concept into an executable study/projectFocuses upon the operational integrity and feasibility of individual studies utilizing a variety of resource solutions to ensure the most effective, efficient, and high quality study/project is designed and executedParticipates in and influences the operational strategy for study/project delivery including milestone deliverables to optimize use of time, cost and resourcesParticipates in the identification, assessment and mitigation of risks at the study levelMaintains continuous communication between partner lines, strategic partners, Clinical Research Units (CRU), contractors and vendorsOptimize Operational Control and EffectivenessAssures close partnership with study investigators to assure successful study delivery and high quality dataFosters positive community attitudes and volunteer trust through professional behavior and ongoing communication Education, Experience and Skills:Minimum of BA/BS in a biomedical discipline or equivalent education/training is requiredAt least 5 years relevant experience in clinical research and drug development with clinical operations experiencePreferably with first experience in early drug development (Phase I and IIa)Substantial clinical operations and pharmaceutical industry experience in order to have a thorough understanding of the processes associated with executing clinical development plans and addressing related regulatory issueExperience in Project Management and leadership of matrix teams is essentialFluent in speaking and reading English. Preferably, your second language would be French or DutchDrug development experience including familiarity with: Clinical study management and monitoring, Project/process management, Data management, Clinical & regulatory processes, Regulatory submissions, Budget / expense management, Experience of Vendor Management, Scientific excellence, Administrative excellence, Systems technologyInitiating and Implementing Change: Innovation, Learning Organization, Flexibility and Resilience, Courage with Decisiveness to Act, Problem Solving, Positive approach, forward thinking, challenge the status quoMatrix leadership skills: Influencing, Collaborative, supportive, Networking and Alliance Building, Personal Leadership, Team work, Communication, Negotiation, Decisive and assertive, Change agile, Able to deal with ambiguityEase in using Office tools suite (Excel, Powerpoint, Word, Outlook, etc…)Good organizational skills for seamless interactions with Core Study Teams, Investigators, Regulatory Department and Clinical staff The Benefits of Working in BelgiumCompetitive SalaryGroup and hospitalisation insuranceElectronic meal vouchersInternet reimbursementCompany Car with fuel card depending on the functionDedicated Line ManagerRegular face-to-face or phone meetings with line managerFull annual performance review processAd-hoc team events and end of year partyCareer opportunities within both our CRO departments and our TalentSource Life Sciences Unit, locally and internationallyEmployee satisfaction survey - your feedback is important for continuous improvement The Application Process    Once you have submitted your CV, you will receive an acknowledgement that we received it. If you have the requirements we need, you will be invited for phone interview as the first step.  Unfortunately, due to the number of applications we receive, we cannot reply to everyone individually if you are not successful.      If you would like to discuss the role before applying through the website @    https://www.talentsourcelifesciences.com/jobs   please contact [email protected] for more information.         Who will you be working for?         About CROMSOURCE          CROMSOURCE is a family owned international, full-service Contract Research Organisation who, since 1994, has been supporting our clients with outstanding clinical research and staffing solutions services. The successful growth of CROMSOURCE has been achieved by putting high quality and client focus at the heart of everything we do.                          Our Company Ethos    Our employees are the most valuable company asset. We value our resources and ensure they work in a friendly, family environment so they are able to develop their skills and talents. Human Resources is the fulcrum around which all CROMSOURCE activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives to all personnel the clear tools needed to manage both internal and client processes with the same methodology.   The success of these core values are evidenced by our below industry average turnover rates.         About TalentSource Life Sciences      TalentSource is the division of CROMSOURCE dedicated to flexible staffing solutions. Through us, you will have the opportunity to be integrated into a sponsor-led team, whilst having the continuous support from your Line Manager, who will work closely with you to mentor and support your professional development and growth. For our client-facing positions, you must be confident, be able to drive the role and work autonomously.         CROMSOURCE is an equal opportunities employer. All qualified applicants will receive consideration for employment in relation to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status or any other legally protected status. CROMSOURCE is also committed to compliance with all fair employment practices regarding citizenship and immigration status.         Keywords: Clinical Project Manager, Clinical Trial Manager, Clinical Study Manager, CRO, Contract Research Organisation, Outsourced, Outsourcing, Sponsor-dedicatedSkills: Clinical Project ManagerLocation: BelgiumShare: LinkedIn Facebook Twitter Email

Deputy IT Development Manager - Oracle APEX 22.1 An exciting opportunity has arisen for a team player to join the Bank during an exciting period of growth. We are looking for a Deputy IT Development Manager to work within the dedicated IT Development team in Northwich, Cheshire. The Access Bank UK Ltd is the first Bank in London to be awarded Platinum status by Investors in People (IIP) in 2020 demonstrating our commitment to high performance through good people management and strong company culture. This means there is a focus on clearly defined set of core values and the Bank encourages a sense of individual ownership and talent development whilst fostering team spirit and career progression. We are looking for a Deputy IT Development Manager to work within the dedicated IT team in Northwich, Cheshire and this role will report to the IT Development Manager. About the role The role will be responsible for the Bank’s IT capability. Detailed analysis, design and / or development of IT applications and the feasibility of technical solutions will be required within the context of the Bank’s business objectives. This covers system design, development and implementation, and involves liaison with users and the provision of technical advice, support and consultancy. Other tasks include: Carry out development, testing and implementation of software and systems including enhancements to the OTIS application. Design, test and implement Business Objects reports and assign this work to other team members. Recommend and design solutions for related project work as well as broad system improvements. Act as technical expert for application-related activities guiding and directing the IT Development team Ensure adherence to relevant controls, regulatory requirements, and company policies Ensure that the team provides a high standard of support to members of staff for all business systems. Manage the IT Development team including conducting staff appraisals and staff development. Mentoring and equipping the IT Development team to effectively support the business. Assist the IT Systems Manager to lead on the planning and scheduling of project(s) timeline and delivery Support the IT Systems Manager to deliver of project(s) to agreed standards and timelines Participate in a strategic conversation reviewing IT and shared services performance. Lead and empower the IT systems team About you We are looking for someone with: Experience in business application design, development and support preferably with an application development background Experience of creating and executing rigorous system test plans Logical thinker with a strong ability to problem solve The ability to work under own initiative and to strict deadlines Meticulous in approach A good team player able to motivate, direct and effectively lead the team Ability to communicate both effectively, clearly and professionally both within the team and with staff at all levels in the Bank. Technical requirements: Oracle APEX 22.1 Proven Oracle 12c or above database experience. PL/SQL, Oracle APEX development. Business Objects desirable but not essential as training can be provided. Exposure to Agile and/or traditional development methodologies. Systems and UAT testing. Office Technology systems knowledge. Bank processing & procedure knowledge. Technology products & services knowledge with ability to research current industry trends, threats and opportunities. Why join IT? IT development enables you as an individual to play a key role within the bank to embrace both new and existing technologies in a creative and innovative manner, to further enhance the banks banking platform. The team work hard to collaborate and assist colleagues across the Bank to provide the very best customer experience. Why work with The Access Bank UK Ltd? At The Access Bank UK we are committed to helping our employees reach their full potential through providing continuous learning opportunities and the tools and training to help them grow. We encourage a sense of individual ownership whilst fostering team spirit and are firmly committed to the diversity of our workforce. We are proud to have achieved the Investors in People Platinum accreditation, which is recognised across the world as a mark of excellence. We are guided by our Core Values: Excellence Innovation Passion for Customers Professionalism Empowered Employees Leadership Benefits Hybrid Working Bonus Scheme Sponsored Training Employee Assistance Programme Mentoring Scheme Company Events & Awards Discounted Gym Membership Dress down Friday & Friday breakfast As an equal opportunities employer, The Access Bank UK Ltd is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join The Access Bank UK Ltd

IT Technical Project Manager At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind, and we unlock that by being technology-led but people-driven. When you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business and we’re all about helping them to shine. We're recruiting for an exceptional IT Technical Project Manager to join our team. As a key player in our organisation, you will have the opportunity to lead and shape the success of critical IT projects. If you're a dynamic, hands-on professional with a passion for project excellence and a strong technical background, we want you to be the linchpin of our next phase of expansion. How will you be the change? We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in - every role plays a part in driving us further and everyone can be the change. That’s how we deliver value for our customers, and building systems that lead the way. And as an IT Technical Project Manager with Bellrock you’ll do it by… The IT Technical Project Manager is responsible for planning, executing, and closing IT projects within the organisation. You will collaborate closely with cross-functional teams, including developers, engineers, business analysts, and stakeholders, to ensure project success. Your role will encompass project planning, resource management, risk assessment, and effective communication. Project Planning and Initiation: You will define project scope, objectives, and deliverables, create detailed project plans, allocate necessary resources, and align projects with organizational goals. Team Management: You will assemble project teams, assign roles, and provide leadership and guidance to team members, fostering a collaborative work environment. Risk Assessment and Mitigation: Identifying potential project risks and developing strategies to mitigate them is a crucial part of your role. You'll continuously monitor and manage risks, proactively addressing issues that may arise. Communication and Stakeholder Management: You'll serve as the primary point of contact for project-related communication, keeping stakeholders updated on project status, progress, and milestones while managing expectations and resolving conflicts when necessary. Budget and Resource Management: Your responsibilities will include developing and managing project budgets, monitoring expenses, and ensuring cost-effectiveness. You'll also oversee resource allocation and utilisation for optimal project performance. Quality Assurance: Ensuring that project deliverables meet quality standards and specifications is essential. You'll implement quality control processes and conduct regular reviews to maintain quality throughout the project. Project Execution and Monitoring: You'll oversee the execution of project tasks, monitor progress, and make adjustments as needed to keep projects on track. Additionally, you'll maintain accurate project documentation. Change Management: Managing changes to project scope, schedule, or objectives is part of your role. You'll assess the impact of changes and obtain approval from relevant stakeholders. Project Closure: After project completion, you'll conduct evaluations and post-implementation reviews, ensuring all project documentation is complete and archived. You'll also celebrate project successes and document lessons learned. What does it take? If you’re ready to be the energy that helps us build our business, share our success, and really own it as an IT Technical Project Manager you’ll need… A minimum of 5 years of experience in project management in an enterprise environment with a focus on supplier management and negotiations. Practical, technical hands-on knowledge of Windows Server and Active Directory, Microsoft Azure, Intune, Auto Pilot, Office 365, VMware, Enterprise Backup and Disaster Recovery solutions, patching, Networking, Firewalling, Load Balancing and general IT Security / AI best practices, Telephony IP platforms (Genesys or similar), SD-WAN and MPLS. Experience of delivering SSO/MFA technologies for cloud software and solid understanding of best approach for rollout/management. Experience in M&A environment and the relating I.T. activities i.e., initial company review, migration plan, data audit, migration plans etc. Experience of BYOD planning/rollouts. Creation of documentation i.e., process-flow diagrams, site diagrams etc. Bachelor’s degree in computer science, Information Technology, or a related field. Proven experience in IT project management, with a track record of successfully delivering projects on time and within budget. Strong understanding of project management methodologies (e.g., Agile or Waterfall). Excellent leadership, communication, and interpersonal skills. PMP or PRINCE2 is desirable, other relevant certifications considered. Familiarity with project management software tools (e.g., JIRA, Trello, Microsoft Project). Negotiation Skills: Demonstrated ability to secure favourable terms and conditions. Analytical Skills: Ability to analyse complex situations and produce actionable solutions. Communication: Exceptional communication skills, especially in technical scenarios. Leadership & Accountability: Strong leadership and team management capabilities. Technical Aptitude: Keen understanding of specified technical areas and the ability to keep updated with new technologies. Organisational Skills: Exceptional ability to manage multiple tasks and projects. Working arrangements We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Warrington Office and working pattern Monday to Friday, 8:30am to 5:00pm, based on 37.5 hours per week. What can we offer you? Upon joining Bellrock, you can expect a comprehensive benefits package including: 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us) Life cover LifeWorks employee assistance and wellness program Enhanced maternity, paternity and adoption leave Salary sacrifice schemes: Cycle to work and Techscheme Holiday purchase scheme of additional 5 days per year Committed to paying real living wage Offers and discount scheme designed to save money on everyday shopping and essentials. Free on-site parking. Helping you to shine We’ve always encouraged new and different perspectives, that also means making ours a workplace that encourages diverse and unique voices, where everyone feels welcome, included and supported to be themselves and achieve more. So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working and support for your wellbeing, as well as benefits that can make a difference to your life. Ready to start shining? Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. You can go far in your career with us behind you and our business will grow, too. So, if you’re ready to start your career journey with Bellrock we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You. Apply today.

We are Manchester Local Care Organisation - an exciting, new public sector organisation that is bringing together NHS community health services and social care services in the city. MSK Physiotherapy Administrator and Physiotherapy Assistant We are seeking a highly motivated and organised individual to join our MSK Physiotherapy Administration Team. This full-time role will help the team manage the large number of referrals we receive into the service. It will involve telephone contact with patients, booking appointments on computer-based systems, sending patient letters and the management of waiting lists. This workload underpins the MSK Physiotherapy service and is fundamental in allowing our clinicians to provide the highest standards of care. Consequently, candidates will require excellent communication skills, experience working on relevant computer systems and have outstanding organisational and time management skills. The successful applicant will also support clinical staff to deliver online and face-to-face group-based education and exercise programs, such as the Back To Fitness and Back Wise groups; this will include referral management and delivering education and exercise therapy, under the direction of qualified physiotherapists. Whilst these classes are currently run online due to the COVID-19 pandemic, the longer-term plan is to return to conducting them in person. To support MSK Physiotherapy administration staff with waiting list management tasks, such as data transfer to the EMIS system, managing telephone calls from patients, booking Physiotherapy appointments, sending appointment letters and assisting with clinic management within MSK Physiotherapy. To support MSK Physiotherapy staff with delivering management plans for patients with musculoskeletal conditions, through online and face-to-face individual and group-based sessions. To support administration and clinical staff with meeting key targets and deadlines regarding management of facilities, documentation, audit and stock within the MSK Service. The first health and social care staff have been deployed to us from April 2018 and are now starting to work in new ways across the city. Our teams work as one in the neighbourhoods they serve – delivering and designing services in partnership with local people. We also provide key services that work across wider localities and city-wide. We believe that our pioneering approach will make a massive difference to the health of people in our city and we are looking for you to join our team and help us do this. MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022. We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable. At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together. To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team [email protected]. We’re looking forward to hearing from you!

BASIC QUALIFICATIONS- Experience of customer facing Business Development or Sales experience- Experience as a founder, startup executive, investor or business development roles focused on startups- Knowledge of core cloud computing concepts and ability to go deep enough on technical aspects to differentiate among various cloud services, as well as top use cases for popular startup industries- Extensive Technology related sales or business development experienceDESCRIPTIONJOB SUMMARY As a Senior Startup Business Development Manager, you are working closely with the UK and Ireland (UKIR) startup ecosystem as well as internal teams to ensure the world's leading founders are choosing to build their startups on AWS. You are representing AWS at external events to speak on the exciting products our customers are building from foundational models to designing practical solutions to problems such as healthcare burnout or tools that drastically reduce time spent on costly, tedious tasks.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Startups, which are now primarily born-in-the-cloud, represent a critically important and growing subset of customers to AWS. Startups have unique needs, priorities, and growth trajectories that distinguish them from traditional businesses and require different engagement strategies and sales motions from sellers to effectively acquire, grow, and retain them long-term on the AWS platform.Key job responsibilitiesYour responsibilities will include• Serve as a key member of the Startup Business Development team in helping to drive overall AWS market and technical strategy in the UKIR startup ecosystems.• Develop and manage relationships with top investors in UKIR to advise them about how AWS can help their companies scale and grow by leveraging AWS services and go-to-market programs.• Work with venture partners and associates as their single point of contact for all things AWS and Amazon, helping them understand AWS' benefits and where there may be exciting opportunities for their startups.• Work closely with many of the hottest startups to ensure they are successfully engaging with the AWS platform, making sure they have the technical and business resources required for optimal customer experience, and identifying additional opportunities for them to work more deeply with AWS and other Amazon business units.• Execute the strategic business development plan while working with key internal stakeholders (e.g., services teams, marketing, legal, customer support, sales, etc.).• Work with and advise account management teams on solution selling and establishing executive relationships in their accounts.A day in the lifeOn a daily basis, you engage with founders/leaders of newly founded and venture-backed startups to1) identify their technical and commercial challenges/opportunities 2) map those needs onto people, technology, and programs across Amazon that could potentially help and 3) mobilize those assets to work on behalf of these startup customers. Your responsibilities will include driving the necessary business insights, strategic and technical relationships with venture firms and their portfolio companies, to establish meaningful business relationships. You will work closely with the AWS sales, technical and partner teams to drive strategic interactions with startups to build long-term business opportunities. About the teamYou'll collaborate with a team of former startup founders and executives, CTOs and investors with strong background who are passionate about startups and technology. This is a thriving environment to learn and leverage your network across builders. ABOUT AWS:Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career growthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We are open to hiring candidates to work out of one of the following locations:London, GBRPREFERRED QUALIFICATIONS- Knowledge of VC ecosystem in UKIR- Prior experience working in a similar role and working environment- Strong technical acumen, with a demonstrated track record of driving emerging/disruptive technologies like open source software, virtualization and Software as a Service delivery models- Passion for technology and the startup ecosystemAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).Salary: . Date posted: 04/04/2024 09:31 AM

We are looking someone who can support the delivery of market leading products. The candidate should be resourceful and execution driven. This is an exciting opportunity to join a growing team and interact with JP Morgan teams across the globe. Job Summary:As a Product Development Specialist within Investor Services, you will have the exciting opportunity to support the delivery of market-leading products. You will enhance client satisfaction, contribute to sustainable business growth, and deliver positive shareholder value. Partnering with our broader team, you will help set the strategic direction of the Traditional Fund Services (TFS) business. Your role will involve developing new products and working directly with prospects and clients on new services. This role offers a unique chance to make a significant impact on our business and clients.Job responsibilities: Work with global partners on mandated new business deals to define the scope and design of the client onboarding. Host both internal and external calls on a variety of topics within the scope of the onboarding Actively participate and support colleagues in preparing materials for Traditional Fund Services Strategy sessions Manage and implement projects to improve the automation, functionality and simplicity of our core fund accounting systems and solutions, which in turn facilitates a cleaner Book of Records Participate in global programs in Fund Services - those with significant scale, complexity & budget Work with the global product team to come up with a standard client offering Apply critical thinking to understand requirements; identify, evaluate and propose solutions where necessary developing and supporting sustainable effective processes with appropriate control mechanisms Drive requirements gathering, definition and the documentation of requirements to the required quality level Construct/Design/Implement and maintain the proper governance structure based upon each individual project challenging the current processes and organization to effect changes that improve profitability/ efficiency, controls and risk reduction Drive project work streams across multiple functions areas, including technology and operations at all levels to successful completion. Contribute to the investment by ensuring partners are held accountable and keep development aligned to strategic plan Provide verbal and written status updates as required by to support senior management with timely and accurate maintenance and archiving of program artefacts Gain a comprehensive understanding of existing product capabilities and designing innovative solutions to new opportunities to build a scalable, efficient market leading service offering.Required qualifications, capabilities, and skills: The successful candidate will have experience of Fund Accounting either through working in a similar product development role, or in an operations or client facing role on the servicing side. Practical understanding of Fund Accounting core concepts that cover various asset classes, trade lifecycle events, fund expenses, profit and loss computations, balance sheet, and financial reporting standards Ability to understand a diverse and complex technology and operations infrastructure Ability to devise creative solutions in response to client requests and strategic product goals Ability to map proposed product solutions against a diverse and complex technology and operations platform Strong analytical skills, able to translate complex issues and other input into actions An ability to work in teams distributed across the globe and travel to onshore offices Strong independent contributor who is comfortable working in a self-directed mode on multiple assignments Ability to self prepare quality materials and present confidently in multiple settings Willingness to constructively challenge where required and work collaboratively with partners Agility to adapt to a changing environment and demonstrate delivery of critical business goalsAbout usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.J.P. Morgan delivers investor solutions that help clients protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets. Teams support clients across a global custody network spanning 100 markets, with custody and asset servicing, fund accounting and administration, alternative investment services, integrated analytics, agency lending, collateral management and depositary receipt solutions. Clients include asset and fund managers, asset owners, banks and broker-dealers, hedge funds and alternative investors, and insurance companies.Salary: . Date posted: 04/03/2024 10:24 PM

Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands Old El Paso, Häagen-Dazs, Nature Valley, Betty Crocker, Pillsbury, Jus-Rol, Fibre One, Latina Fresh and more, we are on a mission to become the undisputed growth leader in food for EUAU. In a world that's ever-changing, we look to stay ahead and seek people who share our love of food and are hungry to shape the future. Are you looking to make General Mills brands even more extraordinary? Reporting to the Channels Customer Director, this role will focus on driving growth across Grocery Online & Convenience channels. You will partner with Account Managers to create growth initiatives as part of their joint business plans & then influence internally & externally to execute them. This role will also be responsible for reporting performance across these channels & sharing insights across the wider business. What your role is: Work with Customer Director to develop Convenience & Online strategic action plan Lead online & convenience engagement and execution across all brands across Grocery (Asda, Sainsburys, Morrisons, Waitrose & Co-Op) both internally & externally Develop depth & breadth of contacts at retailers who are key stakeholders and/or enablers at multiple levels Execute General Mills strategic projects & ensure ongoing execution & tracking of same Support Account Managers to develop joint business plans & inclusion of specific online & convenience action plans Develop & lead reporting of internal & external performance across Convenience & Online Lead research & provide insights and expertise in channel development through data & attending industry events Step change AGS scores on e-Commerce metrics What you will bring to the team: Grocery e-Commerce experience Performance Record - Last 3yrs & with customer facing experience Situational agility, problem solving and challenging the norm Strategy creation and execution planning with retailers Network Development: Internal and external contact matrix cross functionally Strong engaging & Influencing skills with retailers and with cross functional partners Strong, succinct communicator & storyteller, confident to present to an audience. Proactive leadership & works well in ambiguity 'One Team' mindset Use of Nielsen/Retailer Portals What you get from us A Certified Great Place to Work, Certified Best UK Workplace and Best Workplace for Wellbeing & Women Flexible and employee-focused work culture Equal Employment opportunities Competitive package with benefits At General Mills, we are committed to recruiting ,retaining, developing, and advancing an inclusive workforce that reflects the diversity of the consumers and communities we serve globally. Come and be part of our team's journey. Hungry to Shape the Future. COMPANY OVERVIEWWe exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best - bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.Salary: . Date posted: 04/03/2024 01:17 PM

Designing and implementing comprehensive learning and development programmes.Working closely with department managers to identify training needs within the team.Creating and maintaining a positive learning environment.Assessing the effectiveness of training programmes and making necessary improvements.Collaborating with key stakeholders to ensure alignment of training initiatives with business goals.Assisting in the recruitment and onboarding process.Providing guidance and support to team members in their professional development.Staying up-to-date with latest L&D trends in the Business Services industry.A successful L&D BP should have:A degree in Human Resources, Business, or a related field.Prior experience in a similar role within the Business Services industry.Excellent communication and interpersonal skills.Proven ability to design and implement effective training programmes.A good understanding of the Human Resources department's role and responsibilities.

BASIC QUALIFICATIONS- Experience in external or internal customer facing, complex and large scale project management- Experience integrating AWS cloud services with on-premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP)- Multiple years of IT consulting, sales and management experience, with demonstrated business and technology transformation experience in customer-facing roles- Business consulting experience in transforming customer operations through technology including cloud adoption, automation.- Extensive experience managing large Industry vertical accounts, IT and business consulting (relationship management, achieving growth targets / sales quotas, high customer satisfaction achievement, project portfolio management, contract negotiations etc.).DESCRIPTIONAWS Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base. We are obsessed about delivering success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.As a Senior Enterprise Service Manager (ESM) with AWS Professional Services team, you will build and consolidate the commercial relationship with large global organizations. You will collaborate with customer account teams and AWS partners to identify, develop, and execute customer consulting engagements. As a Trusted Advisor for our largest and most committed customers, you will support business development and build strong relationships, oversee the delivery and manage programs for a portfolio of projects in those accounts.Do you have experience delivering large IT solutions in agile environment - plan, organize, and manage all phases of a project lifecycle to ensure successful delivery on a scale?Come build the future with us.About the teamAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.We are open to hiring candidates to work out of one of the following locations:London, GBRPREFERRED QUALIFICATIONS- Experience with contract and statement of work (SOW) development.- Experience with enterprise IT management frameworks (e.g., COBIT, ITIL, cyber, etc.).- Broad enterprise systems technology experience including IaaS / virtualization technologies, cloud, ML/AI, CPG, Retail, E&P, and supply chain.- Experience with enterprise application programs (SAP, Oracle, Maximo, etc.) and technical infrastructures in Industry, including design, build, and operate of global solutions.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).Salary: . Date posted: 04/04/2024 10:17 PM

BASIC QUALIFICATIONS- 3+ years of engineering team management experience- 7+ years of working directly within engineering teams experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teamsDESCRIPTIONAlexa is a strategic investment for Amazon, and we aim to deliver a voice and touch shopping assistant that is so convenient that customers worldwide will use Alexa every day. Alexa Shopping aims for Alexa to understand the needs of all shoppers regardless of language, background, abilities or economic means We are seeking a Software Engineering Manager to lead a new, greenfield initiative that shapes the arc of invention with Machine Learning and Large Language Models. Your deliverables will directly impact executive leadership team goals and shape the future of shopping experiences with Alexa. You will work with multiple teams across Amazon and Alexa to influence the overall technical direction for optimal outcomes that help shape and deliver, delightful end customer experiences. You will define and drive the top operational and engineering excellence priorities for the Organization. You will have the freedom to experiment, improve and invent on behalf of our customers. Most importantly, you will work for a strong leadership team that optimizes for your growth and pairs you with personalized mentors within and outside the organization, to guide your career.We are open to hiring candidates to work out of one of the following locations:London, GBRPREFERRED QUALIFICATIONS- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineersAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $148,000/year in our lowest geographic market up to $287,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.Salary: . Date posted: 04/02/2024 10:10 PM

Key responsibilities of this Finance Business Partner role in the Financial Services sector in London:Build strong trusted relationships with business leaders, manage complex priorities, and provide commercial and financial guidance to support delivery of The Company visionWork with the wider Finance team to create and provide insightful management information backed up by meaningful analysis for our Products and Services across our multiple jurisdictionsUse solid financial knowledge and business insight to interpret data, draw conclusions, provide insights and make proactive recommendations that deliver results, define improvements, and influence the leadership teamSupport the leadership team, their Products and Functions in the preparation of the annual budget and periodic forecasts ensuring appropriate challenge in establishing stretch but achievable targetsBe a Finance representative on Product boardsSupport the leadership team in implementing actions from management information, articulate complex financial information in an easy to understand manner, without the use of complex financial jargonEnsure appropriate, forward looking decision support is provided to stakeholdersStay informed of relevant industry and market intel for all products and jurisdictions to assess and report on current market trends and identifying opportunities that can be ceasedBe proactive in identifying areas for improvement, and driving forward change and efficienciesEnhance our management reporting suiteManagement and mentoring of staffEducation and Experience required for this Finance Business Partner role in the Financial Services sector in London:Qualified ACCA, ACA or CIMA or equivalentPrevious experience in:Business Partnering role for a large and complex organisationFinancial Planning and AnalysisFinancial ServicesTechnical accounting and reportinga Senior Finance rolePeople managementStrong ability to manage multiple priorities, business lines and regionsDemonstrable ability to influence senior personnel and help non-finance stakeholders understand their performance and consequent actionsExcellent interpersonal skillsUses active listening skills to communicate data (both written and verbal) in a clear, concise, and unambiguous manner. Adjusting styles for various audiences to articulate finance issues clearly

The HR Systems and Services Manager will report into the Group Director of People, leading on the management of an effective HR systems for the organisation whilst rolling out further development and updates. Working closely with IT colleagues, the role maintains and develops IT data processes within the HR service and improves how the organisation share and manage information. This role also manages the HR Systems and Services administration teams ensuring end to end integrity of organisational and people data and processesCreate and manage the roadmap and the ongoing development of the current and future HR systems, including exploring system integration, implementing functionality changes, and introducing automation of processesOptimise reporting tools to extract and analyse data to produce accurate management and statistical information and comply with statutory reporting requirements, whilst developing and implementing KPI's and metrics to ensure effectiveness of performanceManage the HR Services team, ensuring timely and accurate processing of data, and customer support with key servicesEnsure good contract management and supplier governance of software vendors for HR systems, driving for performance and valueThe successful HR Systems & Services Manager will have/be:Excellent knowledge of HR Systems, including Payroll, Recruitment and Learning Management modulesExperience of developing and maintaining HR systems and reporting tools Demonstrable HR system building skills, including a good understanding of organisation structure, hierarchies, reporting, system administration and developmentExperience managing a shared service function Good data management skills and knowledge of data compliance including a focus for detail and accuracy

Data Risk and Control Manager Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase - to revolutionise mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer obsessed and always being open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future.Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the center. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused individuals, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team. Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.The Role- Reporting to the International Consumer Bank Head of Firmwide Program controls, you will be responsible for the hands on delivery and implementation of Firm wide Programs within the International Consumer Business Globally and Chief Strategy & Growth Office initiatives. You will be part of an agile, future focused, and collaborative team. On any day of the week, you might assess the operational strengths and vulnerabilities involved in a recent acquisition, design enhancements to our business platform to support new and existing products, develop an advanced technology solution built with machine learning to drive process improvement, or proactively identify and respond to high profile issues or emerging risks of utmost importance to C-suite level executives. As a senior leader and manager you are empowered to add value and make an impact from day one. In Control Management you are exposed to a stimulating and rewarding environment, where a wide range of investment and banking activities require engagement with cross-disciplinary teams to build creative solutions. Our people-first culture underpins everything that we do. Here, you'll have the opportunity to grow your career, master new skills for the future, and join a diverse, inclusive community of professionals that embrace teamwork and innovation.Responsibilities: You'll support the business through insightful analysis of their risk practices all data dimensions (Data Privacy, Data Governance, Data Use Case, Data Quality, Data Protection, Data Retention and Destruction, Data Storage, Data Architecture, Data Analytics, Data Engineering, Data Insights, Individual Rights and Model Governance). Regulatory Engagements: Lead global regulatory interactions/relationships/exams with OCC, FED, PRA, FCA, BaFIN, ECB etc and subsequent Matter Requiring Actions (MRA) for International Consumer Bank Globally including but not limited to Outsourcing, resiliency and data Governance. Control Evaluation Managing all Control activities including the control governance forum, control evaluation, regulatory interactions, process reviews, intelligent automation, as well as establishing a robust control environment and thereby building the bank of the future. Operational Risk Management: Partnering effectively with colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions to drive consistent and rigorous operational risk practices and control programs, including control committees, risk mitigation, key risk indicators, control design, and performance evaluations. Intelligence Automation: Overseeing Design and implementation of controls for the future using Robotics Process automation tools like UiPath, Snowflakes, Alteryx, and Exceptor within the control function and design the controls of the future. Control and Operational Risk Evaluation Framework: Overseeing and managing the Control and Operational Risk Evaluation (CORE) program. Focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting. Policy and Standards compliance: Ensuring operational practices are in compliance with relevant risk standards, policies, and regulations to maintain an effective control environment. Managing a portfolio of key metrics to inform on the health of the operational risk and control environment. Training and Other Control Initiatives: Driving and managing projects and initiatives on risk and controls (e.g. awareness programs, risk expos, trainings, etc.). Contributing to the overall performance of the business by helping to identify, recruit, and retain top talent and financial advisors in the region. Controls Culture Carrier: Provide operational risk guidance and analysis for new business/products/initiatives to business and to the controls team. Identify, assess, advise, and drive strategic solutions to increase efficiency and create a more resilient operating environment. Ensure effectiveness of key controls and lead communications with regulatory and audit bodies, both internally and externally Oversee governance of business operational risks, escalating issues appropriately to line of business and Firmwide operating committees. Collaborate with senior business clients and partners across functional areas (e.g., Legal, Finance, Compliance, Risk) and geographies Skills/ Qualifications: Experience and knowledge of data risk management, data privacy, IT, cyber security preferred Ability to understand complex technical systems or solutions preferrable Management-level experience at a large financial institution, regulator, consulting firm and/or retail banking. Experience of setting up a new retail/ digital bank a big plus Experience in, or working with, Audit / Regulators / Controls/ Operational Risk Management at a large, complex banking organization Deep knowledge of and experience with regulators' exam processes and regulatory matters A strong track record of managing relationships at a senior level Knowledge of Agile with hands on experience using tools such as JIRA and Confluence Superior, proven management skills, including the ability to identify and develop new talent and to think and act strategically Industry Expert in Operational Risk Management & controls within Financial Services industry, with a strong understanding of Operational Risk Management Regulatory Frameworks and their application. Demonstrated experience across conducting Risk and Control Self-Assessment, Review and Management of Operational Risk Issues, experience with new product launches and/or product change. Superior communication skills, including active listening and the ability to capture and deliver key takeaways from engagements in writing Ability to perform under pressure and to manage competing priorities under tight deadlinesWhen you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package.J.P. Morgan is an Equal Opportunity Employer.#ICBCareerAbout usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.Salary: . Date posted: 04/08/2024 10:21 PM

Job Number 24062736Job Category Food and Beverage & CulinaryLocation Delta Hotels Breadsall Priory Country Club, Moor Road, Derby, England, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementExpected salary £31,200 per annum Job Summary Restaurant and Bar Managers at our Marriott Hotelsenjoy a varied and very active role in providing our guests with memorable and unique experiences.As part of our family of associates you will be welcoming and hosting our guests across our Cast Iron and Grill Restaurant and Brew Bar.This position is responsible for all the restaurant and bars operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and associate satisfaction, maintaining standards and meeting or exceeding financial goals. Develops and implements business plan for restaurant and bars.Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Supervises Assistant Restaurant & Bars Manager and supports with the coordination of F&B Supervisors & Associates. CANDIDATE PROFILE Education and Experience High school diploma or GED; 5 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIESManaging Day-to-Day Operations Assists in the ordering of F&B supplies, cleaning supplies and uniforms. Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures. Supports and supervises an effective monthly self inspection program. Operates all department equipment as necessary and reports malfunction. Supervises staffing levels to verify that guest service, operational needs, and financial objective are met. Encourages and builds mutual trust, respect, and cooperation among team members. Understands employee positions well enough to perform duties in employees' absence. Develops specific goals and plans to prioritize, organize, and accomplish your work. Monitors and maintains the productivity level of employees. Verifies that all team members/supervisors understand the brand specific philosophy. Maintains the operating budget, and verifies that standards and legal obligations are followed. Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them. Celebrates and fosters decisions that result in successes as well as failures. Communicates areas that need attention to staff and follows up to ensure understanding. Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements. Establishes and maintains open, collaborative relationships with employees. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service. Follows property specific second effort and recovery plan. Stays readily available/ approachable for all team members. Demonstrates knowledge of the brand specific service culture. Providing Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, verifies that the quality, standards and meeting the expectations of the customers on a daily basis. Takes proactive approaches when dealing with guest concerns. Sets a positive example for guest relations. Stays readily available/ approachable for all guests. Reviews comment cards and guest satisfaction result with employees. Responds in a timely manner to customer service department request. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Administers the performance appraisal process for direct report managers. Conducts hourly employee performance appraisals according to Standard Operating Procedures. Communicates performance expectations in accordance with job descriptions for each position. Verifies that employees are treated fairly and equitably. Strives to improve employee retention. Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Verifies that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. Manages beverage purchasing and control procedures and ensures staff is trained accordingly. Observes service behaviors of employees and provides feedback to individuals and or managers. Additional Responsibilities Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Analyzes information and evaluates results to choose the best solution and solve problems. Performs hourly job function if necessary. Extends professionalism and courtesy to team members at all times. Comprehends budgets, operating statements and payroll progress report. Performs other duties, as assigned, to meet business needs. MANAGEMENT COMPETENCIES Leadership Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.. Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges. Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges Finance/Accounting - Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies. Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents. Writing - Communicates effectively in writing as appropriate for the needs of the audience. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/11/2024 09:41 AM

Job Number 24063579Job Category Brand ManagementLocation Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management Inspiring travel. Powering performance. Thriving together. Role Summary The Manager, W Hotels and EDITION, EMEA supports the pull-through of Luxury Brand initiatives and brand marketing campaigns for W Hotels across EMEA and provides support for EDITION in EMEA if required. The position will have primary focus on four key areas for W Hotels: Culturally Relevant Brand Marketing - Support the execution of 360-degree brand marketing campaigns and activations in key source markets for W Hotels in EMEA. Localized Brand Management - Support W Hotels brand strategy and ensure pull through and localization of brand initiatives across the continent. Luxury Group Alignment - Support broad-based branding discussions and initiatives in the continent, drive organizational alignment by providing brand toolkits and guidelines to other disciplines and hotel teams to ensure on-brand operation. On-Strategy Portfolio Growth - Partner with Senior Director, Portfolio Growth MEA/Europe to provide brand guidance as required. This role is part of the EMEA Luxury Brand team, reports to the Director, Luxury Brands, W Hotels and EDITION. The position requires excellent collaboration skills as the role will work cross-functionally with leaders across both EMEA and HQ. Skills and experience we will look for in the ideal candidate to join our team: Ability to handle the complexities of working across multiple stakeholders. Demonstrates self-confidence, energy and enthusiasm. Demonstrates ability to adapt programs and activity to meet local market and culture needs. Initiative-taker with strong time management. Ability to solve problems quickly, think creatively, and satisfy localisation requirements for diverse markets. Team player that works well with counterparts from various functions/departments Possesses an understanding of content marketing strategies and consumer insights strongly preferred. Sets ambitious standards of performance for self; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self toward the accomplishment of goals; proactively takes action and goes beyond what is required. 2-4 years of work experience, to include hotel operations, brand marketing and/or luxury brand experience University degree preferred. Experience in EMEA markets preferred. Language requirements: High proficiency in English is required. Additional language knowledge or proficiency is desirable. Demonstrated ability to use standard software applications (e.g., Excel, PowerPoint, Word, MS Teams). Why it's a great idea to work for Marriott International: UK We offer 'hybrid working' to enable you to live fully and balance home and work 22 holidays plus public holidays as additional to be sure you have fun and make memories This role is bonus eligible - our success is your success Access to numerous, world class profession and personal learning and development programmes to enable success in your current role but also for your future growth within the Company You will have international team members to share great ideas with and you will potentially travel in this role You, your friends and family will be able to enjoy global hotel, food and drinks discounts and benefits, and explore our world Regular team and office gatherings, both in person and remotely to build our sense of purpose Strong, experienced leaders who will encourage you to grow and mentor you to succeed Choice of pension plan to suit your current and future needs Private Medical Healthcare and parental leave benefits to support your wellbeing and health Various discounted retail and entertainment programmes for you to enjoy Our office provides a modern working environment which includes ergonomic desks and ventilation systems Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/11/2024 09:29 AM

Technology Risk & Controls Manager - Chase UKHere at JPMorgan Chase & Co., we know that people want excellent value combined with excellent experience, from a bank they can trust. So, we launched a new digital bank called Chase - to revolutionize mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer obsessed and always being open to trying new things. It is about working with people who are passionate about building the bank of the future. Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the center. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused individuals, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team. Culture is as important to us and we are looking for intellectually curious, innovative technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have an impact on us as a company, our clients, and our business partners worldwide.The Role: We are looking for someone to analyze, consolidate and report on trends/metrics suitable for consumption at varying levels of technical and risk understanding, as well as for all levels of management, including external regulators. The successful candidate will need to be able to understand and articulate cyber and technological risks and work with technical and non-technical control owners to derive actionable and measurable remediation tasks. This role is an opportunity to work with a diverse collection of stakeholders within an exciting technical environment at the leading edge of digital banking and propel your knowledge and experience. Job responsibilities: Own the definition and maintenance of the technology risk and control environment for the line of business Assess the effectiveness of technology controls against requirements and policy statements Support and co-ordinate responses to 2LOD, Audit, Regulator & Customer requests for information on control obligations Analyze and report on compliance of cyber and technology controls against Lines of Business, Firmwide and Regulatory Standards Maintain relationships with stakeholders to facilitate oversight and effectiveness of the technical control environment Support/Own reporting products used to ensure stakeholders are kept appraised of the performance of the technology control environment Validate that business Key Risk Indicators are accurately captured & included in prioritization activities Required qualifications, capabilities and skills: An understanding of Enterprise Risk Management practices in a technical environment. Technical and operational understanding of financial services regulations. Self-motivated and with a desire to learn. Ability to operate on multiple tasks whilst still achieving high delivery standards. Technical Understanding of Cloud and on-prem computing (Public/AWS, Private, Hybrid). CISSP (Certified Information Systems Security Professional) or equivalent experience. When you work at JPMorgan Chase & Co., you are not just working at a global financial institution. You are an integral part of one of the world's biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will transform the financial services industry. At JPMorgan Chase & Co. we value the unique skills of every employee, and we are building a technology organization that thrives on diversity. We encourage professional growth, career development, and offer competitive benefits and compensation. If you are looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package.J.P. Morgan is an Equal Opportunity Employer.#ICBCareersAbout usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.Salary: . Date posted: 04/10/2024 10:29 PM

BASIC QUALIFICATIONS* Bachelor's or Master's degree in Engineering or related field. * 6+ years experience in software development, testing or Devops/System development engineering. * 2+ years of technical lead experience* 2+ years of experience in hiring, developing and evaluating performance of engineers.* Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby, Shell* Experience tools for automation (building, testing, releasing or monitoring)* Ability to understand, troubleshoot and describe complex technical processes and issues * Clear and effective communication & documentation skillsDESCRIPTIONAmazon Selection and Catalog Systems (ASCS) builds the systems that host and run the world's largest e-Commerce products catalog. We power the online buying experience for customers worldwide so they can find, discover, and buy anything they want. Our massively scaled out distributed systems process hundreds of millions of updates on the billions of products across physical, digital, and services offerings. To achieve this, we develop the algorithms and build the systems and tools to ensure the safety of the selection and maximize their impact on the Amazon top-line, all the while continuously growing the overall selection. We develop and apply technologies spanning parallel processing, storage, Machine Learning, Natural Language Processing, and Image Recognition.Are you passionate about driving customer success? Interested in learning about technologies that drive Amazon's massive e-commerce business? Do you thrive in a dynamic, fast-paced environment? Do you love explaining new technologies to your friends and family? If yes, explore this role.You will be part of Services Support Team under Catalog Support and Programs (CSP) in ASCS Org. The mission of the Catalog Support and Programs (CSP) team is to provide a single point of contact for item-related problems and issues related to all retail and merchant catalog. As a member of ASCS team, you'll play a key role in driving Amazon's business. You will be responsible for providing Service Level issue support to all ASCS Engineering teams who built tier 1-3 systems and keep their software packages/configurations free from vulnerability, setup and monitor new metrics and alarms for their systems and drive root cause resolutions to the recurrent issues. You will build tools to improve operational efficiency.This role requires an individual with excellent System/Tool knowledge along with AWS services understanding. The successful candidate will be a self-starter, comfortable with ambiguity, have strong attention to detail, and will be comfortable accessing and working with data from multiple sources. The candidate should also have strong communication skills, enabling them to work with Engineering team to understand requirements and shape analytical deliverables. Candidate should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to work cross-organizationally. A keen sense of ownership and drive is must. The role will work with a diverse set of data and cross-functional teams as well as use data to drive process improvement. To meet these challenges we are looking for passionate, talented and super-smart System Development Manager. We are looking of people who can innovate and good in problem solving skill.Key job responsibilities* Lead a team of SysDE engineers who support ASCS Systems and services to keep their software packages/configurations free from vulnerability, monitor new metrics and alarms for their systems and partner with Dev team to improve their system and performance.* Act as a subject matter expert for one or more services* Lead large multi-team projects and resolve the most complex support issues. * Drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation* Think proactively and work to prevent support issues before they are realized.* Regularly work with management to assign tasks and small projects to other System Development Engineers* Take a role in the strategic direction of the team* Play a significant role in hiring, mentoring, and training employees* Demonstrate excellent judgment when making decisions.A day in the lifeBig Picture: Solve problems at their root, stepping back to understand the broader contextProactive: You display energy and initiative in solving problems. Adaptable: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products.Quality: You demonstrate appropriate quality and thoroughness.Integrity: You act with personal integrity at all timesProfessional: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to workAbout the teamCatalog Support and Programs (CSP) provides program management and WW user technical support as a single point of contact for issues related to catalog systems and tools. We own implementation of business logic and configurations for these services and systems. We increase selection by on-boarding new vendors, integrating new catalog feeds and by configuring new marketplace, merchant and category setups. We drive strategic cross-functional programs that span across multiple catalog engineering teamsWe are open to hiring candidates to work out of one of the following locations:London, GBRPREFERRED QUALIFICATIONS* Knowledge of and proficiency in the use of Python scripting language* Experience on highly concurrent, high throughput systems and knowledge of complex distributed systems* Knowledge of AWS services and concepts* Experience in influencing other teams internally and externally to deliver the right solutions for the end customers. * Experience in defining metrics for larger, more complex projects and productivity.* Art of making your team a great place to work and grow and display energy and initiative in solving problems. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).Salary: . Date posted: 04/10/2024 10:07 PM

Matillion is The Data Productivity Cloud. We are on a mission to power the data productivity of our customers and the world, by helping teams get data business ready, faster. Our technology allows customers to load, transform, sync and orchestrate their data. We are looking for passionate, high-integrity individuals to help us scale up our growing business. Together, we can make a dent in the universe bigger than ourselves. We are now looking for an IT Service Delivery Manager to join #teamgreen based in Manchester. About the Role As part of the Security & IT function, the IT Service Desk Manager is responsible for directing the day to day operations and management of the IT Service Desk Team. Matillion has a SaaS first approach with a diverse set of technology stacks across multiple pillars. We are looking for a motivated manager to build and support our IT Service Delivery Team, that can work with our growing teams and estate of services. This role will guide and manage the IT Service Delivery group, including policy deployment, strategic planning for the team's people, processes and technologies as well as taking part in all IT Security exercises and mitigations as necessary. As part of this role, your responsibilities will include identifying and monitoring KPI’s and managing SLA’s, working with strategic partners within the business and leadership within IT to help drive implementations for the business, while ensuring a high standard of support is continually maintained. What you will be doing: Work closely with IT Operations to design support programs for all service changes and updates. Design and document all support processes and SLA’s for the IT Service Desk. Focusing on improvements that bring efficiencies and drive positive service outcomes as we scale. Work with IT and Security to create and maintain a team roadmap and budget accordingly. Maintain a high transaction Service Desk triage system and all processes integrated with it. Lead a team of Service Desk Analysts through continual improvement. Design and manage all corporate service delivery functions. Be accountable for delivery and adherence to SLA's and KPI’s. Tracking and reporting performance against these. What we’re looking for: Demonstrable experience in Service Desk management or an equivalent role. Experience managing multiple service level agreements in relation to support management. Experience driving complex and evolving initiatives tied to business objectives. Experience managing and scaling a support operation for over five hundred users. Passionate about developing people and coaching your team to meet their full potential. At Matillion, we are committed to providing competitive salaries in line with market standards. Our estimated compensation range for this position is £46,000 - £69,000 but the final salary will be based on your relevant skills, experience and qualifications demonstrated in the hiring process. #LI-MJ1 #LI-hybrid Matillion has fostered a culture that is collaborative, fast-paced, ambitious, and transparent, and an environment where people genuinely care about their colleagues and communities. Our 6 core values guide how we work together and with our customers and partners. We operate a truly flexible and hybrid working culture that promotes work-life balance, and are proud to be able to offer the following benefits: Company Equity 30 days holiday + bank holidays 5 days paid volunteering leave Health insurance Life Insurance Pension Access to mental health support Career development with access to a Udemy account, Blinkist and much more! More about Matillion Thousands of enterprises including Cisco, DocuSign, Pacific Life, Slack, and TUI trust Matillion technology to load, transform, sync, and orchestrate their data for a wide range of use cases from insights and operational analytics, to data science, machine learning, and AI. With over $300M raised from top Silicon Valley investors, we are on a mission to power the data productivity of our customers and the world. We are passionate about doing things in a smart, considerate way. We’re honoured to be named a great place to work for several years running by multiple industry research firms. We are dual headquartered in Manchester, UK and Denver, Colorado. We are keen to hear from prospective Matillioners, so even if you don’t feel you match all the criteria please apply and a member of our Talent Acquisition team will be in touch. Alternatively, if you are interested in Matillion but don't see a suitable role, please email [email protected]. Matillion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all of our team. Matillion prohibits discrimination and harassment of any type. Matillion does not discriminate on the basis of race, colour, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by law.

IT Infrastructure & Operations Manager - £60,000 + bonus, car - West Yorkshire. Take ownership of IT Operations within the UK to meet business needs. About Our Client Michael Page Technology are delighted to bring this newly created role to the market, supporting a global organisation with the appointment of an IT Infrastructure & Operations Manager. Job Description What you'll be doing: This is a newly created role reporting to the IT Director, where you will play a key role leading IT Infrastructure and Operations, including standardisation, backup and restore facilities and documentation. You will remain hands on/technical to support office network infrastructure, voice platform, contact center, user endpoints (laptops and desktops), server and database infrastructure and cloud services - leading a small team of Engineers. Responsibilities: Ensure the IT services function properly in line with the constraints set by the management and the requirements of the company. Ensure the right level of information security is implemented. To oversee and ensure that all day to day responsibilities of the I&O team are carried out in line with working procedures. To create, maintain and optimise these working procedures. To train and develop staff so that they can effectively undertake their duties. Organises the project management for his/her area and manages key projects with the appropriate level of priority, including in an interdisciplinary context with other IT specialists and suppliers. To communicate errors in systems, connections etc. and correct as necessary by own initiative or working together. To control deviations from planned activities and make suggestions to improve related processes. To distribute work and assist with problems and monitor output. To ensure that backups are completed and are carried out to insure data availability. To provide correct and accurate reports when requested. Organises stand-by services for his area of responsibility in exceptional circumstances on request. The Successful Applicant Key Skills & Experience Required: Datacenter and Cloud Infrastructure implementation. Microsoft technology stack for Active Directory, Servers and SQL Databases. VMware technology. Backup and Recovery Systems. Security (Endpoint protection, Firewall, Proxy systems, …). WAN, VPN, LAN and enterprise WLAN architectures. Supplier and contract management (some of the above tasks will be provided via managed services). Service Management according to ITIL. Software distribution and patch management solutions. Microsoft Windows 365, Server and SQL Server license structure. Project management. What's on Offer Salary: up to £60,000 DOE. Benefits: 10% Annual Bonus £6,000 Company Car Allowance

Role: IT Service Delivery Manager Location: Blackburn, BB1 2FA – Office Based Contract: Full-Time Hours / Permanent Salary: £42,500 - £55,000 + Bonus Scheme Company: EG Group About the Role… We have an exciting new vacancy for an IT Service Delivery Manager to join our ever-growing IT function at EG Group! As an IT Service Delivery Manager, your primary responsibility will be to manage the end-to-end delivery of IT services to our clients. You will collaborate closely with cross-functional teams, including IT operations, project management, and client services, to ensure the seamless delivery of services and the achievement of service level agreements (SLAs). You will also be responsible for maintaining strong relationships with clients and acting as a point of escalation for any service-related issues. Reporting directly to the Head of Service Delivery, you will have the opportunity to work closely with senior leadership and gain experience through site visits liaising with suppliers as well as site managers. If you are looking for the next step in a company leading the Food and Fuel industry in the UK and internationally, this may be the perfect opportunity for you! Duties & Responsibilities Develop and implement service delivery strategies, policies, and procedures to ensure efficient and effective IT service delivery. Oversee the delivery of IT services, ensuring adherence to SLAs, quality standards, and client expectations. Monitor and analyse service performance metrics, identify areas for improvement, and implement corrective actions. Establish and maintain strong relationships with clients, acting as the primary point of contact for service-related matters. Collaborate with clients to identify opportunities for service enhancements and provide guidance on leveraging technology solutions. Perform post incident review sessions with business stakeholders to communicate the outcome of Major Incidents, the root cause and any corrective actions. Collaborate with technical teams to investigate and resolve complex incidents and problems, ensuring root cause analysis and preventative actions are taken. Act as a primary point of escalation for critical incidents, problems or matters that require immediate attention and resolution. Take ownership of escalated matters and work closely with cross-functional teams to drive timely and effective resolution. Work with key partners/suppliers to ensure that they are hitting and exceeding contractual service level agreements, ensuring that service level and availability issues are addressed and remediated. Hold monthly or quarterly service reviews with key partners/suppliers. Stay updated with industry trends and best practices in IT service management, incorporating them into the service delivery framework. This list is not exhaustive and may be added to or amended from time to time Candidate Requirements Proven experience in IT service delivery management, preferably in a client-facing role. Strong knowledge of IT service management frameworks, such as ITIL. Excellent communication and interpersonal skills, with the ability to build rapport with clients and collaborate effectively with cross-functional teams. Demonstrated leadership abilities, with experience in managing and developing high-performing teams. Solid understanding of IT infrastructure, systems, and technologies. Strong problem-solving and analytical skills, with the ability to identify and resolve service delivery issues. Project management skills and experience in managing multiple projects simultaneously. ITIL certification or other relevant certifications (e.g., PMP) - Desirable Benefits & Rewards Performance Based Bonus Scheme Employee Life Assurance EG Group Discounts - up to 15% off at our stores and food to go restaurants ASDA Discount Card – 10% off all ASDA stores EG Cares Benefits - exclusive discounts across 900 retailers Smart Health – 24/7 online GP access, health checks and health and wellbeing support Employee Assistance Programme – access to our Wellbeing Centre which offers emotional & practical support including free financial advice Learning & Development – access to our Learning Hub, the most extensive online course library in the world to support you with every step of your career at EG Group Waterside Cafà - freshly prepared meals at affordable prices Free Secure Car Parking Dress Down Fridays Flexi-Time Prayer and Ablution Facilities Shower Facilities Sit / Stand Desk Facilities Work Anniversary Rewards Free Eye Test Who are EG Group? EG Group is one of the world’s leading independent convenience retailers with an extensive network of sites across international markets in the United Kingdom & Ireland, Continental Europe, Australia and the United States of America. Founded in 2001 by the Issa family with the acquisition of a single site in the UK, today the company is at the forefront of delivering an innovative approach to forecourt convenience retail. At EG Group, we pride ourselves on being recognised for our investment model, trading performance and more importantly, providing a best-in-class customer experience in Grocery & Merchandise, Foodservice and Fuel. Our transformational convenience retail business model has been built upon excellent relationships with an extensive portfolio of leading retail brands, and through strategic network acquisitions supported by a program of new-to-industry developments. Every day, our committed workforce tirelessly delivers our products and services to millions of customers alongside supporting the local communities in which we operate. Please note - the successful applicant will be subject to a DBS check which will be funded by EG Group.